Recruitment Business Academy Everything your business needs 2014 Directory Recruitment & Employment Confederation
The Recruitment Business Academy Welcome to the Recruitment Business Academy (RBA). More than ever it is vital that you can easily access all the solutions your recruitment business needs. With RBA, this is exactly what we offer. We have sourced an expert range of services to meet your needs. With two decades of experience and proven results across businesses of all sizes, sectors and geographical locations, our universal support provides you with exactly the right options. Keep it simple, get your business in gear and stay one step ahead. Professional audits and accreditation Expert business consultancy Underpinning all of our training and support is our commitment to the highest industry standards, ethics and best practice. Essential business toolkit Focused start-up programmes and support People development, business processes, sales processes, fee earner excellence, legal expertise, candidate sourcing, qualifications, compliance and audits, finance options, CRM, overseas expansion, growth, mergers and acquisitions no matter what you need, talk to us first we are the experts in helping your business succeed. World-class recruitmentspecific training Exclusive supplier discounts Remember REC members receive significant discounts on market rates and we can create a bespoke package for your business. Call us on 020 7009 2100 to discuss your needs. 2
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com Contents With the RBA things couldn t be easier. Navigate your way through this directory and then give us a call. One of our business consultant account managers will be glad to talk through your needs. 4 6 7 8 10 11 12 14 16 17 18 20 21 Focused Start-up programmes and support Essential business toolkit Expert business consultancy Professional audits and accreditation World-class recruitment-specific training & qualifications Overseas training Sales & marketing training Operational training Legal training Management training Qualifications Business partners Note page and SWOT analysis Flexibility is our speciality; we offer a full customisation service on all RBA services. Let us come to you or join one of our open training courses. We can tailor our offering to fit your business requirements. 3
Focused Start-up programme and support In brief Starting up a recruitment agency has risks, like any business, but with our help it doesn t need to be so uncertain. We have experts that have been there, done it and are ready to help you to ensure that your business succeeds. Our start-up programmes provide you with everything from insights into what you need to set up a commercially viable recruitment business, through to the nuts and bolts of helping you do it for real! Who is Start-up for? Start-up Your Own Agency A must-have course for anyone who is ready to start up their own recruitment business, regardless of whether they have worked in the industry for three months or ten years. Start-up Your Own Agency Course This three-day course provides you with the fundamentals that you need to set up a commercially viable recruitment consultancy operating within legal, ethical and best practice frameworks. The training is designed to be intensive and provide an insight into the typical issues commercial businesses face and how a new business can address them. Topics include; recruitment processes market information fundamental finance, sales, marketing, differentiation terms and key legislation We have helped 464 people make the right decisions on their business through our start-up programmes 4
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com What our customers say I have never learnt so much in just three days and I am even more inspired to go ahead with my business which I didn t think was possible. I was totally impressed with the training course and it has given me the confidence to proceed with my goal of opening my own recruitment business. The three-day Start-up Your Own Agency Courses cost 1,249 * per delegate *All prices exclude VAT 5
Essential business toolkit In brief Everything you need to run your recruitment business. Created for recruiters, by recruiters, containing all the key documentation, templates, advice guides and support materials to help you run, grow or start up a successful recruitment business. Need a candidate registration form? Looking for a business plan template to get you started? Want to make sure you have some basic knowledge on client development and setting KPIs for your team? Looking for some marketing templates and guidance? Need to implement HR policies in your business? It s all there. We ve worked closely with experienced consultants, mentors and recruiters to make sure our toolkit is the right mix of everything a recruitment business needs. Who is the toolkit for? Critical to those starting a recruitment business to ensure you leave no stone unturned. An absolutely essential resource for business owners or those running a branch, providing a must have set of documentation to establish a robust and comprehensive business. The toolkit contains over 200 documents, guides and templates. What our customers say The Business Toolkit is simply brilliant, I am eternally grateful. The REC price is 595 You ll get both a hard copy version of the Toolkit, as well as access to an online portal containing all of the documents. Non REC price is for all * documentation and templates 595 995 * 6
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com Expert business consultancy Bespoke Consultancy In brief No business is perfect. Use our confidential and bespoke consultancy services to get your company on track. Work out your focus, explore your limits and barriers, and plan for success with an expert recruitment business specialist. We ll take a close look at how your business works, what it does well and what it could improve on to move it from good to great. Our customers have used business consultancy sessions to focus on specific business objectives including: planning year one entering markets hiring and inspiring buying or selling an agency opening overseas benchmarking your business Who is consultancy for? All business leaders and owners whatever stage your business is at, whichever sector you work in, regardless of your company size. Costs vary depending on the requirements of your business, but each session starts at RBA Training diagnostic - new for 2014 In brief Do you need to deliver your organisation s strategic objectives, whilst supporting individuals career progression, or do you simply need to rethink your business learning strategy? The Recruitment Business Academy are launching a new learning and development diagnostic for 2014. Our team of experienced consultants have a combined experience of over 60 years training and supporting individuals working in the recruitment industry. They will spend a half-day working with you to assess your business learning and development requirements, and will identify areas for team improvement, agreeing with you a comprehensive Training Needs Analysis action plan. Who is the training diagnostic for? One of our RBA Business Consultants will meet and work with business owners and managers as well as HR or training teams to facilitate, deliver and follow through appropriate learning solutions relevant to the needs of your business. 825 * 825 * *All prices exclude VAT 7
Professional audits and accreditation In brief The REC Audited scheme is the gold standard for recruitment and demonstrates adherence to the highest industry standards. Crucially, achieving this award will differentiate you from the competition, increase your profile and help you win more business. REC Audited By achieving REC Audited status and displaying the logo, you can demonstrate that your business is quality-assured by the REC. The process starts with an online diagnostic and is followed by a tailored on-site audit by one of our experts, where we go beyond just checking your paperwork and talk to you and your staff about your processes, systems and ways of working. We are looking for more than just compliance: you will be required to demonstrate that you operate best practice in areas such as customer service, staff development, diversity and client management. Our REC experts will be on hand to provide you with guidance on the practical implementation of compliance and best practice. The Audited package also includes a feedback report on your business and complimentary documents from the REC Business Toolkit. Audited Education For specialist agencies who work in Education, we have introduced REC Audited Education, which contains an additional element that focuses on safeguarding. The audit ensures that you are undertaking all the relevant checks when recruiting and vetting teachers and non-teaching staff to work with young people. Who is Audited for? Obtaining the REC Audited status is a must for any business manager or owner that wants to stand out from the crowd or needs help putting compliance into practice. REC members that hold the REC Audited status will not have to complete the compliance test on renewal of their REC membership 8
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com What our customers say We re delighted to get the REC Audit for the third time. The audit not only reassures us but most importantly our clients that we work to the best possible practice and standards. When tendering for business I feel having the REC Audit really helps us stand out from the rest. The REC Audited team were thorough, informative and guided us through the process, giving us the confidence that we can exceed client expectations. Being awarded the REC Audited status rubber stamps our commitment to quality service and provides a benchmark standard for on-going best practice. Achieving the gold standard in recruitment costs just 1,050 * every two years *All prices exclude VAT 9
World-class recruitment-specific training & qualifications Training and qualifications overview The Recruitment Business Academy (RBA) is one of the most respected and widely recognised training providers in the recruitment industry. We make our aim very clear: to understand you and your business, and how it ticks, providing support in the way you need. That is why our training and qualifications (via the Institute of Recruitment Professionals) are designed to develop and enhance the knowledge, skills and best practice of your people, and are able to deliver to your business a direct return on investment. Whether you are looking for a short sharp sales improvement session, need to improve team motivation or require a senior level leadership programme, we have something to suit you. Take a look for yourself www.rec.uk.com/training Book your course today to ensure you benefit from our trainers expertise and knowledge. All 2014 delegates will receive complimentary IRP membership for 2014.* *only open to non IRP members We re flexible! If you want our training delivered in your office or at a venue of your choice, let us deliver your learning objectives and the content or the session you want, when you want it. Our training team will bring our service to you, through our in-company package. Who are our training and qualifications for? Any of your team members will be able to benefit from either one of our courses or qualifications, irrespective of whether they are a new starter, a team leader or a senior manager. Let us know your learning objectives and we will work with you to find the most appropriate learning solution. Call us today on 020 7009 2100 to discuss how in-company training can work for you. A typical one-day open course costs just 369 * REC price Two-day open programmes start from 624 * REC price 10
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com Overseas training What our customers say I was so impressed with the training, it was informative and fast-moving, ensuring my attention span didn t dip. Has been an excellent interactive day which has provided invaluable advice and tips to implement into my daily role. I now feel a lot more confident about getting on that phone! In brief All of our training courses can be adapted to suit the overseas market. We have a track record of delivering training outside the UK. Who Businesses who have branches overseas, or who already operate overseas, or would like to know what programmes are on offer to the overseas market. Overseas training prices vary and are quoted upon enquiry. Call us on 020 7009 2100 for more information. We run over 200 courses a year Run your own in-house training courses? Why not get them certificated by The Recruitment Business Academy? Call your business consultant account manager for more information *All prices exclude VAT 11
Sales & marketing training People who can generate sales are the lifeblood of any recruitment business. Selling is a skill that requires knowledge, technique and confidence this philosophy lies at the heart of every RBA sales programme. The majority of our sales training programmes are endorsed by the Institute of Sales and Marketing Management (ISMM) who are the UK s only professional body for sales people. Proactive Business Development In brief: Learn the fundamentals of proactive business development, from understanding how to be more proactive to developing, establishing and utilising positive selling behaviours. The programme focusses on client research, questioning techniques and solution based selling. In brief: The telephone is a key instrument in a recruiter s toolkit. Demonstrate effective use of the telephone with this classic one day programme; develop a structure which facilitates a positive & confident telesales approach, the focus is on building relationships and winning business. Telephone Sales Negotiate and close the sale In brief: Improve your client relationships, overcome client objections, increase client commitment & improve negotiation. This programme provides a range of tools and techniques to develop a collaborative and consultative negotiation style and facilitates increased client commitment. 679 895 In brief: If you want to understand the psychology of sales, gain a more structured sales method and learn problem solving sales techniques in order to gain client commitment, this 2-day course is for you. Before attending this programme it is important to have a basic knowledge of sales. Progressive Sales 12
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com Consultative Sales In brief: Improve client relationships, gain greater commitment, handle objections and gain commitment to develop consultative relationships, using an advanced sales model. In brief: Gain more results and conversions from your client meetings, improve your meeting structure and increase your confidence. The focus of this course is on gaining and structuring successful client meetings, asking appropriate questions and selling relevant solutions. Perfect Client Meeting Successful Account Management In brief: Protect your client base, stay ahead of competitors and establish a focused approach on managing your accounts. Focusing on frequent account touch points how to successfully manage account development through identifying key accounts and using different approaches to build and maintain key accounts including research, fact finding and account development. In brief: Target the right customers that can provide volume, high margins and high revenue. In addition this programme helps you to prepare so you are ready to bid with a library of responses to standard questions, templates, ideas of how to present fees and margins as value and write persuasive executive summaries. Developing and Winning Big Business Marketing on a Shoestring Creative Marketing on a Shoestring In brief: This programme provides delegates with the skills, strategies and tools necessary to get the most from their marketing budget, as well as learn some of the highly cost-effective tips and techniques used by the large corporations. 13
Operational training These programmes have been designed to help you maximise your efficiency and profitability, whether you are a recruitment consultant at the start of your career, or you own your own business. From our Introduction to Recruitment programme through to Starting Up Your Own Agency we have it covered. Introduction to Recruitment Practice In brief: This 2-day programme introduces recruiters and resources to the recruitment industry, from the understanding of the tasks involved with running a profitable desk, through to successful selling, developing client relationships, essential legislation, and attracting and interviewing quality candidates. 624 845 In brief: This programme is perfect for consultants that are fairly new to recruitment and anyone that needs to adopt a more focused and organised approach to managing their desk. Covering areas such as the steps of the temporary placement process, how to attract appropriately skilled candidates, taking job descriptions, matching, selling the role, client relationships and time management. Essential Skills for Temporary Recruiters Essential Skills for Permanent Recruiters In brief: Do you want to organise your desk and be able to adapt to the ever changing market environment? Do you need to acquire the right skills to manage the recruitment process in a challenging market? Or do you need to get better at time management, adding value to customers and attracting suitable candidates? If the answer is yes then this course is a must. 1,249 1,249 In brief: This course provides you with an insight into what you need to set up a commercially viable recruitment consultancy that operates within legal, ethical and best practice frameworks. The training is designed to be intensive and provide a unique insight into some of the typical issues faced and addressed by a new business. The package includes: Three days comprehensive training Training notes and course file A practical guide to relevant legislation Vouchers worth 125 for future professional development Starting Up Your Own Recruitment Agency 14
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com Successful Interviewing In brief: Completing effective interviews whether on the telephone or face to face is key to ensuring you can match the right talent with the right roles and increase successful placements and candidate loyalty. This programme takes delegates through the entire process from the facilitation to planning, structuring and building rapport. In brief: This programme introduces delegates to competency based interviews, how competencies can be defined and how a competence based model works. It also covers designing and developing a competence-based interview and provides an opportunity to practice the new techniques. Competencebased interviewing Candidate Sourcing and Management In brief: This programme provides delegates with the skills and tools needed to get the best out of their existing database, as well as providing useful tips and techniques for vastly improved candidate attraction and referral rates, including social media, writing better adverts and building better relationships. In brief: During this course you will learn about the concept and benefits of retained executive search and the qualities and processes of a successful headhunter. You will also learn why headhunting candidates are different, the approaches used in a candidate-dry market and how to choose the right offering for the right role. Getting started with Headhunting 15
Legal training Minimise your risk by ensuring your entire business is aware of, and compliant with, all relevant recruitment legislation and learn how to implement it in your business. Our programmes are delivered by industry experts and cover the legislation that all recruiters need to know. RBA is committed to increasing standards of compliance with regulation in the recruitment industry and providing its members with a world class service. As a key element of this RBA has developed essential law training programmes to cover the basics that any well run recruitment business needs to know. The programmes can be taken either on their own or as a package of 2, 3 or 4, depending on your particular needs. Recruitment Law Understanding the Essentials In brief: This programme covers the essential legislation that everyone working in recruitment should be aware of including; Employment Agencies Act, 2003 Conduct Regulations, contractual law, candidate and client terms, data protection, health and safety, discrimination and AWR. It also covers the key insurances you need to protect your business and legislation surrounding direct cost. In brief: This programme will enable you to differentiate between employees, workers and the genuinely self-employed. Covering the statutory rights involved with payment and benefits for both workers and employees. Recruitment Law Managing PAYE Temporary Workers Recruitment Law Supplying Limited Company Contractors In brief: This half-day programme explains the different types of limited company contractor and the implications for contractors, the employment business and hirers, including the different types of contract terms involved in the supply of limited company contractors to hirers. This programme also discusses the practical element of IR35 and the tax implications of dealing with different types of limited company including Managed Service Companies, the obligations under the Conduct Regulations for opted-out limited company contractors and how the Agency Worker Regulations apply to limited company contractors. 229 295 In brief: This programme will help you understand the importance of having comprehensive, clear and consistent policies such as staff handbook, social media and remuneration, in place to help you protect your business, implement and communicate them to all stakeholders. It also takes you through all of the key employment legislation you need to be aware of, from employment contracts through to termination and dismissal so you can successfully manage performance, absence and behaviour within a legal context. Employment Law Manage your Employees and Protect your Business 16
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com Management training Our management programmes cover the needs of managers who are new to the role, through to the experienced manager looking for further development, new ideas, motivation and focus, including our Advanced Leadership Programme designed to give senior recruitment managers the opportunity to take a fresh view of their personal leadership style, the impact it has on the organisation and how to get it right. Management Development Programme In brief: This two-day programme focuses on the concepts of strategic management and how to develop an organisational culture which has focus, clear goals and is forward thinking. It will also provide an introduction to emotional intelligence and how personal behaviour impacts team motivation, performance and commitment. 679 895 679 895 In brief: Getting the right balance between managing a team whilst still achieving your own targets is often extremely challenging. This two-day programme focuses on how as a team leader/manager you can organise and effectively manage your team to make sure you can both succeed. Balancing Act Advanced Leadership Programme In brief: This programme provides a unique opportunity to take a fresh view on your personal leadership style, assessing the impact it has and making it absolutely essential if you really want to make a difference to your organisation. The sessions (over 4 days) are highly practical and include group discussions and participation, based around real life situations, so you can implement your learning as soon as you get back to the office. 1,495 1,995 679 895 In brief: This two-day programme provides an introduction to the role and duties of an effective manager within a fast moving commercial environment. Including topic areas such as; identifying and adapting different styles of leadership, establishing motivation factors and behaviours, conducting effective appraisals, managing time, delegating and prioritising workload. New Manager Fundamentals of Finance for Recruitment Managers In brief: This programme is designed so delegates can take away the essential skills and tools that are necessary to effectively manage financial resources, as well as understand the major financial concepts. It also de-mystifies the financial measures documents and terminology used in a typical recruitment business. 17
Qualifications In brief When you are just about to submit that all important tender to the client you have been cultivating, or you find a candidate that you know has the perfect skill set for that hard-to-fill role, how can you ensure that your clients and candidates sit up and pay attention? As a specialist learning provider, with over fifty years combined experience in recruitment practice, and fully endorsed by the Awarding Body the Recruitment and Employment Confederation (REC), the IRP offers a practical suite of tailor-made qualifications that combine innovative thinking with industry best practice, that will set you apart. Whether you are an experienced recruiter looking to gain a qualification, someone entering the profession who wants to progress their learning, or are considering recruitment as a career, the IRP has a qualification that will suit you. You already have the knowledge and ability now set yourself apart and define recruitment excellence by gaining an IRP Recruitment Qualification or Apprenticeship. Apprenticeships in Recruitment Apprenticeships are structured training programmes undertaken in the workplace. They combine on- and off-the-job learning and development, allowing the apprentice to earn and learn, and the business to develop and grow. Recruitment apprenticeships are open to anyone. Most commonly they are used to develop new employees but they can be used with your existing staff. Thousands of individuals have used apprenticeships to kick-start their career. The new recruitment apprenticeship provides you with an opportunity to hire locally, and offer unparalleled benefits to candidates. Certificate in Recruitment Practice (QCF) The REC Level 3 Certificate in Recruitment Practice (QCF) is ideal for new and potential recruiters. This qualification will help to increase your personal effectiveness by providing practical and directed learning that will add value to the service you provide to clients and candidates. Certificate in Recruitment Practice Distance Learning Everyone prefers different ways to study, which is why this certificate fits around your life, not the other way around. If you have always wanted to get yourself a recognised recruitment qualification, but find it difficult to travel to take part in an open course, then distance learning is ideal for you. The popular twelve-week distance learning course is now run more frequently making it even easier to balance work, life and study. Certificate in Recruitment Practice Fast track The fast track course covers the key elements of the syllabus. You take your examination on the afternoon of the third day. The REC recommends that you enrol at least six weeks before attending the training so as to allow yourself plenty of time to complete the required reading and course assignments. You will have the support of a study coach to support your pre-course work and your three days training. 18
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com Certificate in Recruitment Practice Instant Access This super-fast route to achieving the certificate is only suitable for experienced recruiters who have not had the time or opportunity previously to take the certificate qualification. You will need to have sound knowledge of the syllabus and be confident with your examination technique. The instant access route does not provide you with course text books, assignments or the support of a study coach but is a quick and excellent way for knowledgeable recruiters to achieve the certificate qualification and become eligible for Associate membership of the Institute of Recruitment Professionals. Certificate distant learning 549 * per person Certificate fast track 871 * per person Instant Access 288 * per person Diploma in Recruitment Management (QCF) The REC Level 4 Diploma in Recruitment Management (QCF) is the IRP s professional-level qualification for experienced recruiters, team leaders and managers, providing progressive industry-specific learning. The diploma has now been structured to allow achievement of the eight units to be gained over a maximum four-year period. You choose when you start your studies, how many units you study at one time and when you take your final examinations. Alternatively, any of the eleven units can be taken in isolation as part of your on-going learning and development. Who Whether you are an experienced recruiter looking to gain a qualification, someone entering the profession who wants to progress their learning, or you are considering recruitment as a career, we have a qualification that will suit you. Diploma: Diploma 405 * per unit Book all 8 units & pay for 6 *All prices exclude VAT For more information on our range of Qualifications and Apprenticeships qualifications call 020 7009 2155 or visit www.rec-irp.uk.com/qualifications *All prices exclude VAT 19
Business partners In brief Whether you re looking for advice on selecting CRM software, a new insurance partner to deliver a tailored offering adapted to your needs, or a discount on a meeting room for a candidate/ client meeting, REC Business Partners will save you thousands of pounds. Take a look at the REC business partners section of the website at www. rec.uk.com/partners and save the value of your REC ship through the discounts and unique offers available. Who are business partner offers for? From start-up businesses looking for a back office payroll solution, to a larger agency seeking to expand overseas and looking for support in tax and legislative issues, all REC s can benefit from our exclusive Business Partner offers. What you get Every REC Business Partner has an exclusive REC offer only available if you re part of the REC, from a free Regus Preferred card (worth 420) through to a big saving on your software package with Voyager: you can make massive savings. In addition, REC strategic partner Jelf has bespoke insurance products tailored for the recruitment industry and REC s specifically. REC Business Partner discounts are sourced as part of your membership and prices vary according to service. Visit www.rec.uk.com/partners for full details or call us on 020 7009 2100. 20
www.rec.uk.com/rba 020 7009 2100 info@rec.uk.com Note page and SWOT analysis Strengths Weaknesses Opportunities Threats Business Planning: 21
The REC s Recruitment Business Academy is the recruitment industry s single destination for advice, guidance and support for every business in recruitment. We provide an expert range of recruitment specific training, consultancy, business and accreditation services. The Recruitment Business Academy range covers: World-class recruitment-specific training Focused start-up programmes and support Expert business consultancy Essential business toolkit Professional audits and accreditation Exclusive supplier discounts Terms and Conditions For full terms and conditions please see our website www.rec.uk.com/terms-conditions In order for your booking to be processed payment must be received at the time of booking. The REC Recruitment Business Academy Dorset House First Floor, 27-45 Stamford Street London, SE1 9NT t: 020 7009 2100 e: info@rec.uk.com www.rec.uk.com/rba