ACS Mexico Our Goal Is Service

ACS Mexico Our Goal Is Service

ACS Mexico is the offshore operation that is closest to the heart of Xerox and the rest of the world. Spanning four sites in Hermosillo, Juarez, Monterrey and Reynosa our Mexico operations encompass nine facilities employing more than 5,000 people and serving nearly 100 clients.

Hermosillo Operations Fast Facts Opened: 1996 Staff: approximately 250 Industries Supported Financial Services Healthcare Insurance Transportation BPO Services Delivery transaction processing Credit card applications Health insurance claims Payroll/HR services Region Mexico s second-largest state Hermosillo population: 701,000 Official language: Spanish Borders: Nogales: Nogales, AZ Agua Prieta: Douglas, AZ San Luis Rio Colorado: San Luis, AZ Sasabe: Sasabe, AZ Naco: Naco, AZ Sonoyta: Lukeville Mexico City Operations Fast Facts Opened: 2004 Staff: approximately 200 Industries Supported Technology Healthcare BPO Services Transportation processing Call center IT support Region Capital of Mexico Mexico City and 27 surrounding municipalities make up the second largest metropolitan area in the world Population of 18,100,000+ and 8.5 million in Mexico City proper Covers more than 900 square miles Financial, political and cultural center of Mexico Located in central Mexico Official language: Spanish

Juárez Operations Fast Facts Plants: 4 Staff: Approximately 2,800 Industries Supported Communications Financial Services Healthcare Insurance Education Transportation and Travel BPO Services Transaction processing Back-office services IT Call center Offshore mailroom Region Borders U.S. sister city El Paso, TX Mexico s fourth-largest city Population: 1,313,000 Official language: Spanish Plant 1 (Owned) Building Area: 63,906 sq. ft. Land Area: 252,897 sq. ft. Electrical Power: 1,000 kva substation capacity Backup Power Generator: two units; 350 KW and 1000 KW to support entire building Backup Power UPS Unit: 375 kva to support all operations Area Available: 0 sq. ft. Loading Dock Area: dock door (fully equipped), ramp Address: 2170 de las Torres Ave., Salvarcar Industrial Park, C.P. 50810 Plant 2 (Owned) Building Area: 69,464 sq. ft. Land Area: 175,570 sq. ft. Electrical Power: 1,250 kva substation capacity Backup Power Generator: 1,000 KW to support entire building Backup Power UPS Unit: two units; 50 kva and 75 kva, to support critical operation equipment Area Available: 7,482 sq. ft. Loading Dock Area: two dock doors (fully equipped), ramp Address: 960 de las Industrias Ave., A.J. Bermudez Industrial Park, C.P. 32470 Plant 3 (Owned) Building Area: 45,732 sq. ft. Land Area: 102,668 sq. ft. Electrical Power: 800 kva substation capacity Backup Power Generator: two units to support entire building Backup Power UPS Unit: 100 kva to support critical equipment Area Available: 0 sq. ft. Loading Dock Area: two dock doors, ramp Address: 1658 Cloro Street, Altavista, C.P. 32120 Plant 4 (Lease) Building Area: 91,952 sq. ft. Land Area: 248,987 sq. ft. Electrical Power: 1,500 kva substation capacity Backup Power Generator: two units, 500 KW each, to support the entire building Backup Power UPS Unit: 320 kva to support operation Area Available: 17,495 sq. ft. Loading Dock Area: six dock doors, fully equipped Address: 1051 Antonio J. Bermudez Ave., Antonio J. Bermudez Industrial Park, C.P. 32470 Operations: All import-export operations are made via El Paso/Juárez Average of 14,000 lbs. of documents cross the border every day to be processed in Juárez 12 vans and three midsize trucks importing documents from U.S. Postal Service, carriers and airlines Strict certificated control in all import/export documents Drivers are strictly controlled by strong recruiting policies and reference checking, uniform and yearly doping procedures 2

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Monterrey Operations Fast Facts Facilities: 2 Staff: Approximately 1,130 38 percent of employees have bachelor s degree or higher 100 percent of ITO and HCMS employees are bilingual 36 percent of BPO employees are bilingual Two percent annual turnover 0.01 percent annual absenteeism Industries Supported Communications Financial Services Insurance Transportation and Travel ITO Services Continuous availability support (450 employees) Systems engineering (mainframe, mid-range) Performance information Network services Accounting Messaging engineering Software licensing Learning services Human Resource Services Operations started April 2007 73 employees in B1 and B2 HRO Payroll processing Manual check processing Global Learning Content development Training administration Recruiting Candidate sourcing Candidate screening Finance IT System administration System reporting HRO IT Project management Business review Solution development BPO Services 10 years in operation 275 employees in B1 Accounts payable, invoice processing Ground/air shipping management, tracking sheet data entry Mortgage documentation auditing, document matching International recruiting (11 employees) Recruiting and selection for all Xerox positions in Monterrey and Mexico City for BPO, HCMS, ITO and Vertical Markets Facilities San Nicolás de los Garza Land (Total): 99,431 sq. ft. Building: 32,220 sq. ft. Operations: ITO, HCMS, BPO Apodaca Land (Total): 272,091 sq. ft. Building: 44,515 sq. ft. Operations: ITO, HCMS Region Two hours from U.S. border (McAllen, TX, and Laredo, TX) Mexico s third-largest city Nuevo León state is third column of national economy Population: 3,806,400 (metro area) Official language: Spanish 4

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Reynosa Operations Fast Facts Start date: December 2008 Facilities: 1 Staff: Approximately 400 Location: Reynosa Tamaulipas Industries Supported Communications (wireless) Human Resource Services Payroll processing Global learning Content development Recruiting Project management IT infrastructure Accounts payable processing Region 10 miles from U.S. border (Hidalgo, TX, and Pharr, TX) Represents 3.7 percent of Tamaulipas territory Population: 498,654 Official language: Spanish Located strategically across border of Valley of Texas, one of fastest-growing urban centers in U.S. With northern neighbor, McAllen, TX, excellent maquiladora cities; efficient processing of large volume of all types of fruits and vegetables exported through area annually Seven industrial parks; many important Mexican and foreign companies: PEMEX, Schlumberger, Halliburton, LGE, Embotelladoras Arca, Motorola, Eaton, Nokia, Panasonic, Emerson, ARC Automotive, Corning Cable Systems 6

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About Our Mexico Sites Employee Benefits Savings Fund Social Security Life Insurance Major Medical Expenses Healthcare Consultation Transportation One Food by Day Security Compliance with all corporate physical and logical security policies Controlled access Criminal record check ID access cards 24/7 security guards Perimeter security fence 24/7 CCTV, alarms Intrusion detection system Empty containers and van inspection Company shipping and receiving areas restricted Import/export drivers uniformed Doping test for drivers Restricted areas signed Personnel recruitment written procedures Entrance and exit car trunk check Telecom Infrastructure Dual-fiber entrances into each building Each fiber entrance routes to a different CO for full circuit redundancy Circuit redundancy by carrier Quad DS3s international leased circuits to United States with two different carriers Core WAN equipment redundant with dual power supplies and dedicated to each circuit OC3 Internet access 375 kva UPS capacity connected to dieselpowered power plant in case of emergency with local CFE Two Avaya S8700s with CM12 Sun Blade and G650 media gateway High redundancy with dual power supplies on core equipment Category 6E cabling for data and 5E for voice Structured and certified wiring into each facility; certified in writing by PANDUIT Business Anti-Smuggling Coalition (BASC) Voluntary, business-led alliance supported by the U.S. Customs Service Created to combat narcotics smuggling via commercial trade Corporate participants set self-imposed business standards to eliminate use of legitimate business shipments by narcotics traffickers to smuggle illicit drugs Customs-Trade Partnership Against Terrorism (C-TPAT) Joint government/business initiative to build cooperative relationships that strengthen overall supply chain and border security Recognizes that Customs can provide highest level of security only through close cooperation with ultimate owners of supply chain: importers, carriers, brokers, warehouse operators and manufacturers 8

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About Xerox Xerox is the world s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces from small businesses to large global enterprises to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices. For investor information, visit www.xerox.com/investor. 2012 Xerox Corporation. All rights reserved. XEROX and XEROX and Design are trademarks of Xerox Corporation in the United States and/or other countries.