E-Government 2016: Digital Service Offers of Public Administration in Practice

International Digitalisation Conference E-Government 2016: Digital Service Offers of Public Administration in Practice Performance Measurement Transparency Interoperability 11 th 12 th February 2016, Berlin Brochure With following experts: Programme Manager of EU Policies, Interoperability Solutions for Public Administrations (ISA), DG Informatics (DIGIT), European Commission State Chief Information Officer (CIO)/ Deputy State Secretary, Electronic Government Department and Public Services Department, Ministry of the Environmental Protection and Regional Development of the Republic of Latvia International Coordinator, Citizenship and Information Policy Department, Ministry of the Interior and Kingdom Relations, the Netherlands Agency for e-government and Information Society, Office of the President, Executive Director, Uruguay Head of Information Society Service Development Department, Ministry of Economic Affairs and Communication, Estonia Senior egovernment Advisor, ICT Support and Development, Agency for Public Management and egovernment (Difi), Norway United Nations Development Programme (UNDP) CEO & former Director General of AGID Venis s.p.a. Venice City Council ITC Inhouse Company, the National Government Agency for Digital Italy Domain manager of the Federal Service Integrator, FEDICT Federal Public Service for ICT, Belgium IT Services Directorate, Ministry of Public Administration, Slovenia Project Manager, Living Lab, NGO ICT Demo Center, Estonia 1

INTERNATIONAL DIGITALISATION CONFERENCE E-Government 2016: Digital Service Offers of Public Administration in Practice Performance Measurement, Transparency, Interoperability and Innovation as a Challenge for e-government Responsibles Public administrations are under increasing pressure to deliver more with less money and ressources. This has a huge impact on the effectiveness and quality of their public services. Digitisation is praised as a solution for achieving both: cost effectiveness and quality improvements in the delivery of public services. E-Government responsibles have yet to prove that the digitisation of public services actually generates cost savings and improves the satisfaction of their citizens. They need to find ways to measure and evaluate the performance of e-government solutions. Since fighting corruption is a priority for many countries within Europe and beyond, demonstrating how digitisation supports democracy and transparency and helps to fight corruption is a key requirement for public e-government experts. Public administrations across Europe and beyond are also in need of intelligent interoperability solutions that help to harmonise the e-government landscape in their country, make all solutions accessible to all citizens, contribute effectively to the creation of a Digital Single Market in Europe, and even offer the potential to attract foreign investors. Countries with a slower pace of digitisation are interested in the newest, most exciting and innovative technological innovations which have been developed and implemented by innovative front-runners like the Baltic, Benelux or Scandinavian countries. Countries at the forefront of digitisation have a special interest in the development and implementation of innovative and complex e-government solutions which require high expertise, the collaboration between different public institutions and the use of automatisation. This conference will give you the possibility to meet first-class e-government experts from European and international public institutions, exchange experience and discuss the topics mentioned above. Furthermore, it will present best cases of a wide array of e-government solutions and present practical insight into smart technological innovations from frontrunners breaking geographical boundaries with online technology for years. These best cases will cover e-government solutions such as: X-Road the most interoperable government data exchange layer in the world e-identity a highly-developed national ID card system e-residency a groundbreaking innovation giving people across the world access to public and private online facilities and even allowing foreign investors to establish 2 a business within 10 minutes These innovations not only offer the potential to improve your public services. They are essential to transform your country into an (even more) attractive location for business investments. Furthermore, the conference will offer the participants the very latest information on the revised European Interoperability Strategy (EIS) and European Interoperability Framework (EIF) new EU funding possibilities for interoperability solutions (the upcoming ISA² programme) Who is this International Conference for? All Management, Directors, Heads of Unit, Chief Specialists, Officers, Advisors, Analysts and Experts from Departments and Directorates for E-Government / Electronic Government E-Government Policy Digital Governance Digital Infrastructure Infocommunications Interoperability State Information Systems Modernisation of Public Administration Organisational Development / Internal Organisation IT / ICT Department who are responsible for the development and implementation of e-government strategies and solutions in public administrations, especially from the following institutions: National and regional ministries, especially - Ministries of Digitisation - Ministries of Communication - Ministries of the Interior - Ministries of Economic Affairs - Ministries of Finance - and their subordinate bodies all European, international, central and regional agencies and other public authorities, especially - Agencies for Digitisation - Agencies for Administrative Modernisation - Government Digital Services - Administrative Simplification Agency International, European and national organisations and NGOs Regional and city council offices Higher Education Institutions and all other international, national and regional institutions and organisations

What will you learn at this International Conference? How to access the new ISA² programme and receive funding from the EU for your interoperability solutions Which changes are to be expected from the revised European Interoperability Strategy (EIS) and the European Interoperability Framework (EIF)? How to effectively deliver better public services and improve the satisfaction of your customers by fostering the cooperation between different public bodies (national and / or regional) and breaking down silo mentality How to effectively promote a more effective public administration by digitisation and actually prove that your e-government solutions really improve your public services and cut red tape while being efficient from the point of view of public funds How to find the right indicators, effectively measure the performance of the digitisation of your public services and monitor the process How to optimally use innovative new approaches like the one-stop shop principle, the once-only principle or the implementation of the service owner conception to boost the usability of your e-government solutions, improve the satisfaction of your customers, reduce administrative costs and the end user s administrative burden How to improve local and national cooperation in the delivery of digitisation of public services through actions from below and an intelligent e-government alignment. How to optimally merge local and national services How to improve transparency and democracy in your country through offering online access to information from public administrations. How to effectively handle data protection rights and sensitive information issues when doing so Which best practices of exciting and smart e-government solutions exist and what can be learnt from them? How to develop, implement and use them on a tight budget and without big investments How to harmonise the e-government landscape in your country through effective interoperability solutions even in a very complex political situation. How to make use of automatisation to achieve that How to optimally develop, implement and use complex data management solutions (like an interoperable platform for electronic data exchange) Your benefits Boost the quality of your public services and cut red tape by using the most innovative e-government solutions developed by frontrunners of the digital transformation Satisfy the needs of your citizens and enterprises and attract foreign businesses to your country by using smart technological innovations (like e-residency) which allow an easy access to your market and have the potential to transform your country into an (even more) attractive location for business activities Save development costs and learn from the most advanced countries and institutions how to develop, implement and use smart e-government solutions without big investments Prove that your e-government solutions contribute to an improved satisfaction of your customers, enterprises and citizens and actually do relieve your budget Contribute effectively to the harmonisation of the e-government landscape both in your country / organisation and beyond Profit from new EU funding opportunities for innovative e-government solutions

CONFERENCE PROGRAMME DAY 1 E-Government 2016: Digital Service Offers of Public Administration in Practice 8.00-8.25 Registration and Hand-out of Conference Documents 8.25-8.30 Opening Remarks from the European Academy for Taxes, Economics & Law 8.30-9.00 Welcome Note from the Chair and Round of Introductions Renata Radeka, United Nations Development Programme (UNDP) 9.00-9.45 Interoperability as a Means to Modernise Public Administrations: an EU Perspective Interoperability in European Union, a long lasting effort The challenge of interoperability in the public administration Digitals Single Market and Interoperability The revised European Interoperability Strategy (EIS) and European Interoperability Framework (EIF) The new programme on interoperability solutions for European public administrations, businesses and cizizens, ISA² Ioannis Sagias, Programme Manager of EU Policies, Interoperability Solutions for Public Administrations, General Directorate for Informatics, European Commission 9.45-10.00 10.00-10.45 Better Customer Service by Cooperation between National and Local Governments Public services delivery Cooperation between national and local governments One-stop shop principle E-services accessibility and assistance Multi-channel approach Change management Arnis Daugulis, Deputy State Secretary (State CIO), Electronic Government Department and Public Services Department, Ministry of the Environmental Protection and Regional Development of the Republic of Latvia 11.30-12.30 How to Measure the Performance of Digital Government? Monitoring, Methods, Results Realisation of the ambitions in the Digital Government Agenda The agenda: Stimulating supply, use and user friendliness of digital services A joint implementation agenda Monitoring of the progress Methods, results and follow up Examples of best cases of e-government solutions in the Netherlands John Kootstra, International Coordinator, Citizenship and Information Policy Department, Ministry of the Interior and Kingdom Relations, the Netherlands 12.30-12.45 12.45-14.00 Implementation of the Service Owner Conception to Improve Service Quality Responsibility for service quality Service quality basic indicators Service catalogue mapping and management tool Best cases Janek Rozov, Head of Information Society Service Development Department, Information Society Service Development Department, Ministry of Economic Affairs and Communication, Estonia 14.00-14.15 14.15-15.15 Lunch Break and Networking Opportunity 10.45-11.00 11.00-11.30 Coffee Break and Networking Opportunity Practically relevant. 4

15.15-16.00 Achieving More Transparency and Democracy Through Access to Information from the Public Administration Presentation of online access to information about 14 million public documents Service is based on cooperation with 150 public bodies on national level Data protection rights and handling of sensitive information Measurement of the impact of digitisation on transparency Future plans in Norway Gunnar Urtegaard, Senior egovernment Advisor, ICT Support and Development, Agency for Public Management and egovernment (DiFi), Norway 16.00-16.15 16.15-16.45 Coffee Break and Networking Opportunity 16.45-17.30 Local and National E-Government Alignment and its Impact on Citizen s Satisfaction Examples from experience gathered within the Venice City Council and its metropolitan area - Deployment of an e-invoicing programme in collaboration with the National Agency for Digitisation and its impact on improving city payments performance - Cooperation of the City of Venice with national and regional authorities in order to join the ITALIA Login programme through e-identity and single sign-on for all public services (local and national) - Citizen-centred design rather than digitising traditional bureaucracy: the case of IRIS for Venice community watch Allessandra Poggiani, CEO Venis s.p.a. Venice City Council ITC Inhouse Company & former Director General of AGID, the National Government Agency for Digital Italy 17.30-17.45 17.45 End of Day One Great knowledge sharing. Inspiring and leading the way for public administration. 5

CONFERENCE PROGRAMME DAY 2 E-Government 2016: Digital Service Offers of Public Administration in Practice 9.00-9.15 Welcome Note from the Chair Renata Radeka, United Nations Development Programme (UNDP) 9.15-10.00 How Estonia Developed to E-Estonia Effect of e-government solutions on transparency in Estonia Studies of performance measurement of e-government solutions in terms of cost savings Information society indicators of e-estonia The effects of widespread use (over 93% of population) of e-identity: ID-card and mobile ID The most interoperable government data exchange layer in the world: X-Road Short demo on how to vote electronically, how to access your electronic medical data, how to establish a company within 10 minutes and how to check who owns the land in the neighbourhood Country without borders: e-residency ambition how to increase the size of Estonia s population by 10 times Next goal: Interoperable digital services between Estonia and Finland Ralf-Martin Soe, Project Manager, Living Lab, NGO ICT Demo Center, Estonia 10.00-10.15 10.15-10.45 Coffee Break and Networking Opportunity 10.45-11.30 Back-office, Back-office, Back-office: Interoperability Solutions Link between the complex political situation in Belgium (Federated State with Regions and Communities) and the need for a common interoperability model (Key) role of the Belgian eid in the public sector back-office infrastructure What can a Federal Service Bus do to optimise and secure interactions? Link with other EU countries and the hurdles that still need to be taken Role of automatisation Luc Van Tilborgh, Domain manager of the Federal Service Integrator, FEDICT Federal Public Service for ICT, Belgium 11.30-11.45 11.45-12.45 Lunch Break and Networking Opportunity 12.45-13.30 Interoperable Data Gathering for E-Social Security in Slovenia The challenge of data gathering technical, organisational and political The working solution reusable adaptable building blocks Achieved benefits and lessons learnt Tadej Gabrijel, IT Services Directorate, Ministry of Public Administration, Slovenia 13.30-13.45 13.45-14.15 Coffee Break and Networking Opportunity 14.15-15.00 Digital Government Transformation as a Key for a Smarter Community: Leveraging on the Private Sector Experience Switching from e-government to digital services Digital identity Merging local and national services single login for each citizen to access all services Allessandra Poggiani, CEO Venis s.p.a. Venice City Council ITC Inhouse Company & former Director General of AGID, the National Government Agency for Digital Italy 15.00-15.15 15.15-16.00 Uruguay Digital: How a Latin American country became a frontrunner in digitisation of public services Digital policy, holistic approach and flagship initiatives E-government agenda: comprehensive regulatory framework, infrastructure consolidation, highly demanded interoperability platform, cross-sectoral solutions, quality in customer services and multi-channel strategy Digitisation of public services: playing a different match José Clastornik, Executive Director, Agency for e-government and Information Society, Office of the President, Uruguay 16.00-16.15 Final 16.15 End of Conference and Handout of Certificates 6

SPEAKERS Ioannis Sagias Programme Manager of EU Policies, Interoperability Solutions for Public Administrations (ISA), DG Informatics (DIGIT), European Commission Ioannis Sagias currently works as Programme Manager in the ISA unit of the General Directorate of Informatics of the European Commission. His previous posts at the European Commission include research of e-infrastructures and funding of basic research in informatics. Before joining the European Commission, he worked for many years in the private sector as a Project Manager and Project Leader. He drafted the next EC Interoperability Programme 2016-2020 and is currently responsible for the revision of the European Interoperability Strategy. Arnis Daugulis State Chief Information Officer (CIO)/Deputy State Secretary, Electronic Government Department and Public Services Department, Ministry of the Environmental Protection and Regional Development of the Republic of Latvia, Latvia Arnis Daugulis holds the position of Deputy State Secretary (ICT & E-Government) at the Ministry of Environmental Protection and Regional Development of the Republic of Latvia. In this role, he carries responsibility of defining ICT and E-Government policy (State Chief Information Officer), as well as developing the whole-of-government approach for better public service delivery, based on a multi-channel customer service, an easy to use e-government portal, and seamlessly integrated back-office information systems. Before joining the government of Latvia in 2012, Arnis Daugulis was Chief Information Officer (CIO) and member of the management board at AS Latvenergo, one of the largest power utility companies in the Baltic countries. During 12 years at the CIO position, Arnis Daugulis has accrued huge experience in running an ICT function for a large company and taking care of ICT governance, business alignment, strategic development, and ICT operations. Arnis Daugulis has been a member of the Management Board of the Latvian Telecommunications Association, and a member of the Board of Directors of the European Utility Telecom Council (EUTC) based in Brussels. He is a co-founder of the Latvian CIO Forum, an informal organisation of CIOs of the largest Latvian companies. John Kootstra International Coordinator, Citizenship and Information Policy Department, Ministry of the Interior and Kingdom Relations, the Netherlands John Kootstra works for the Ministry of the Interior and Kingdom Relations, in the Citizenship and Information Policy Department. This department is responsible for the co-ordination of e-government policy in the Netherlands. His main concern is the co-ordination of the EU related e-government activities. He is acting in different European expert groups and programmes, like the European E-Government Action Plan, ISA and the European Public Administrations Network. Before his occupation at the ministry, John Kootstra was a consultant for the B&A Group in The Hague. José Clastornik Executive Director, Agency for e-government and Information Society, Office of the President, Uruguay Jose Clastornik is the Executive Director AGESIC, a Presidential Agency aimed at promoting the development of e-government and Information Society in Uruguay. He was appointed in this position by the President since 2007, when AGESIC was created. He has led the country to become a regional and world leader in terms of e-government, ICT and Information Society. Uruguay is ranked 1st of LATAM countries on e-government, 14th in the world on e-services and 3th in the world on e-participation. Mr. Clastornik is member of various governing bodies at the domestic and international level, such as the executive boards of the regulatory units for Personal data protection, for Access to public information and for Electronic certification, the commission on policies of Plan Ceibal (one laptop per child) and ICANN s Governmental Advisory Committee. He also chairs the Network of e-government Leaders of Latin America and the Caribbean, the National Public Procurement Agency and was the chair of the Digital Agenda for Latin America and the Caribbean between 2013 and mid-2015. Janek Rozov Head of Information Society Service Development Department, Information Society Service Development Department, Ministry of Economic Affairs and Communication, Estonia Since 2012, Janek Rozov has been Head of Information Society Service Development Department at the Estonian Ministry of Economic Affairs and Communication. Prior to that, he used to be Councillor of the Information Society Service Development Department. From 2004 to 2011, Janek Rozov worked as Chief Expert of Service Management Department at the Estonian Tax and Customs Board. He has a lot of experience in professional management of projects and his skills include, amongst other things, e-government, e-service development, UX, e-governance and software project management. 7

Gunnar Urtegaard Senior egovernment Advisor, ICT Support and Development, Agency for Public Management and egovernment (DiFi), Norway Gunnar Urtegaard currently works at the Agency for Public Management and egovernment (Difi) in Norway. His responsibilities include access to information from public administration, democracy and transparency. Gunnar Urteggard s previous positions are: Director at the County Archives in Sogn og Fjordane, Director of the Department of Digital Initiatives at the Norwegian Authority for Archives, Libraries and Museums, Head of Section for eculture at the Arts Council Norway and Director of Department at the National Archive of Norway. Renata Radeka United Nations Development Programme (UNDP) Renata Radeka has over 15 years of working experience as a Project and Programme Manager in United Nations agencies in areas of increasing the capacities of policy making, public institution building, capacity development, local and rural development, recovery and rehabilitation, and strengthening of the civil society sector in the Balkans and North Africa. She is a certified member of the International Association of Independent Evaluators (IPDET). She is familiar with the Information Management System Strategy and Results Tracking and Reporting for the Country Office of Bosnia and Herzegovina. Prior to UNDP, she was a chief of Administration and Finances for the UN World Food Programme (WFP) in Montenegro, she worked for the Ministry for European Integration of Croatia and a number of private companies in Italy. Allessandra Poggiani CEO, Venis s.p.a. Venice City Council ITC Inhouse Company & former Director General of AGID, the National Government Agency for Digital Italy Allessandra Poggiani is currently CEO of Venis s.p.a. (the Venice City Council ITC Inhouse Company). She is a former Director General of AGID, the National Government Agency for Digital Italy. Her previous management experience includes being Head of Communications and External Relations at WWF International for the Mediterranean Programme Office. She combines her professional career with a passion for teaching: she is currently a Lecturer of Digital Marketing and Corporate Communication at the University of Rome Roma Tre and has been Visiting Lecturer of Digital Economy at the Imperial College Business School in London and Teaching Fellow of Interactive Media and Digital Marketing at the University of Rome La Sapienza. She has also led research on digital economy, collaborative innovation and new consumer behaviours. Luc Van Tilborgh Domain manager of the Federal Service Integrator, FEDICT Federal Public Service for ICT, Belgium Since early 2005, Luc Van Tilborgh has been working for FEDICT, the Federal Public Service for ICT, where he is responsible for the domain Service Integrator and for the domain Process Oriented Applications. His team created the Federal Service Bus and implemented a Service Oriented Architecture for the Belgian Federal Government. The integration of Authoritative Sources, the promotion of Intergovernmental information exchange, the application of the Only Once principle and the network of Belgian Service Integrators are all cornerstones of the implementation of the Belgian Interoperability Framework, one of the responsibilities of Fedict. Previously, he was technical director of a software house, research and development responsible and software engineer. He holds a doctoral degree in Physical Education (biomechanics of swimming) from KU Leuven university. Tadej Gabrijel IT Services Directorate, Ministry of Public Administration, Slovenia Tadej Gabrijel is a Slovenian e-government expert with broad experience in project management and policy making. He used to be Head of an e-social Security project team which connected over 50 heterogeneous datasources through a set of reusable and flexible building blocks for electronic data gathering. Today this system functions as the data core for all social support in Slovenia and is a good practice example of a successful implementation of the once-only principle. 8 Ralf-Martin Soe Project Manager, Living Lab, NGO ICT Demo Center, Estonia Ralf-Martin Soe is Head of Living Lab activities at the ICT Demo Center of Estonia. He has previously worked at the UN University s Innovation Centre of Excellence, UNU Merit (Holland) and at PwC. He is one of the experts involved in Estonia s large-impact pension reform. Currently, Ralf-Martin Soe is coordinating the H2020 project Finest Twins that aims to establish an EU-wide Smart City Center of Excellence in Tallinn.

ORGANISATIONAL MATTERS E-Government 2016: Digital Service Offers of Public Administration in Practice Date of Event 11th 12th February 2016 Booking Number S-1196 Event Language The event language will be English. Event Price Event Price for Public Administration 1.389,- Euro excl. German VAT (19%) Event Price for Other Organisations 1.589,- Euro excl. German VAT (19%) The above price covers the following: Admission to the seminar Hand-out documents Conference certificate, if conference fully attended Soft drinks and coffee / tea on both event days Lunch on both event days Upon request you can receive a digital version of the seminar documents after the event for 60,- Euro excl. German VAT (19%) in addition to the seminar. BOOKING E-mail: booking@euroacad.eu Phone: +49 (0)30 80 20 80 230 Fax: +49 (0)30 80 20 80 250 For online booking please visit our website: www.euroacad.eu Contact European Academy for Taxes, Economics & Law At Potsdamer Platz, Entrance Leipziger Platz 9, 10117 Berlin, Germany Phone: +49 (0)30 80 20 80 230 Fax: +49 (0)30 80 20 80 250 E-mail: info@euroacad.eu Internet: www.euroacad.eu Your contact persons for the programme: Regina Lüning, M. Sc. econ. Head of Marketing and Sales Phone: +49 (0)30 80 20 80 246 Fax: +49 (0)30 80 20 80 259 E-mail: regina.luening@euroacad.eu Dr. rer. pol. Nikolaus Siemaszko Conference Manager Phone: +49 (0)30 80 20 80 239 Fax: +49 (0)30 80 20 80 259 E-mail: nikolaus.siemaszko@euroacad.eu (Programme is subject to alterations) Event Location Courtyard by Marriott Berlin Mitte Axel-Springer-Str. 55 10117 Berlin, Germany Phone: +49 (0)30 800 928 63 00 Fax: +49 (0)30 800 928 10 00 E-mail: reservations.berlin@marriotthotels.com Internet: www.marriott.de Please contact the hotel directly and refer to the European Academy for Taxes, Economics & Law if you wish to benefit from a limited number of available rooms. Of course you can always look for an alternative hotel accommodation. Due to a major trade fair taking place in Berlin at the same time, hotel accommodation will be limited. Please arrange your accommodation as soon as possible.

BOOKING E-mail: booking@euroacad.eu Phone: +49 (0)30 80 20 80 230 Fax: +49 (0)30 80 20 80 250 For online booking please visit our website: www.euroacad.eu BOOKING BOOKING NUMBER: S-1196 (DMW) 11 th 12 th FEBRUARY 2016, BERLIN Herewith we register the following persons for the Conference: E-Government 2016: Digital Service Offers of Public Administration in Practice. Delegate 1 Ms. Mr. First name Last name Your organisation Department Unit Job position Street Postcode / City Country Phone Fax E-mail I hereby order the digital version of the seminar documents (fee required) in addition to the seminar. Delegate 2 Ms. Mr. First name Last name Your organisation Department Unit Job position Street Postcode / City Country Phone Fax E-mail I hereby order the digital version of the seminar documents (fee required) in addition to the seminar. Delegate 3 Ms. Mr. First name Last name Your organisation Department Unit Job position Street Postcode / City Country Phone Fax E-mail I hereby order the digital version of the seminar documents (fee required) in addition to the seminar. Invoice Organisation Ms. Mr. First name Your Organisation Department Unit Job Position E-mail Last name Street Postcode / City Country Phone Fax With my signature I confirm my registration and accept the General Terms and Conditions as legally binding. I herewith agree to receive further information from the European Academy for Taxes, Economics & Law In case of registration of more than one delegate do you prefer: single invoice? collective invoice? NOTE Only Valid with Signature and Stamp. Place, Date Authorised Signature and Stamp European Academy for Taxes, Economics & Law Brauner Klingenberg GmbH Leipziger Platz 9 10117 Berlin Phone +49 (0)30 80 20 80 230 Fax +49 (0)30 80 20 80 259

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