() (s) Helen.siuki@gmail.com s (s) () 1 Small & Medium Sized Enterprises
(). 2 Deep 3 Zhang 4 Customization
. (SCM) (CRM).. (CSFs) IT 5 Customer Relationship Management 6 Supply Chain Management 7 Markus 8 Tanis 9 O Grady
: (s) GDP (s) 10 Outdate 11 Cliffe 12 Umbel
13 Bingi 14 Olhager 15 Selldin 16 Huin
(ATM) 17 Updated Technology Acceptance Model
(ATM2) 18 Technology Acceptance Model 19 Buonanno 20 Tornatsky 21 Fleischer
(TOE) CSF 22 TechnologyOrganizationEnvironment 23 Tornatsky 24 Fleischer 25 Huin
TQM BPR TQM BPR TQM BPR BPR TQM s
IS 26 Olsen 27 Sætre 28 Bryson 29 Sullivan 30 Shehbab 31 Oliver 32 Romm 33 Ross 34 Dolmetsch 35 Mediumsized Organization 36 Nonprofit 37 Caldas 38 Wood
IS IT IT 39 Markus 40 Tanis 41 Mandal 42 Gunasekaran
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