Proceedings of the 41st International Conference on Computers & Industrial Engineering
|
|
- Rudolph Lee
- 8 years ago
- Views:
Transcription
1 Surveying Enterprise Resource Planning (ERP) success factors in governmental organizations in Middle East Seyed Mohamad Mahdi kazemi Department of Endustrial Engineering, Damavand Branch, Islamic Azad Univesity, Tehran, Iran, , Seyed hossien Iranmanesh Department of Industrial Engineering, Damavand Branch, Islamic Azad Univesity, Tehran, Iran Seyed Mohamad kazemi Department of Endustrial Engineering, Lenjan Branch, Islamic Azad Univesity, Isfahan, Iran Abstract Implementing enterprise resource planning (ERP) is an important factor for organizations to consider. However, ERP software is too expensive and the failure rate of implementation is high. ERP software selection is an important step because it affects of all aspects of an organizations production and service methodology. It is obvious that ERP selection is becoming increasingly more difficult as new competitors emerge. In this paper, we will look at success factors of ERP implementation then we will survey the mentioned factors in the Ministry of commerce in Iran. Keywords: ERP- Success factors- Implementation-Organization- Information Technology 1. Introduction Although enterprise resources planning (ERP) implementation has been one of the most significant challenges of the last decade, it comes with a surprisingly high failure rate due to its high-risk nature. We mentioned ERP failure factors in Meadle East in another paper of the same authors(iranmanesh, Kazemi et al. 2011). The risks of ERP implementation, which involve both technical and social uncertainties, must be effectively managed(wu, Ong et al. 2008). Companies must take risk both to launch new products and to innovate themselves. However, risk processes do not require a strategy of risk avoidance but an early diagnosis and management (Keizer, Halman et al. 2002). Given the high risk of failure associated with enterprise system implementation projects(scott and Vessey 2002) (Sumner 2000)special attention to critical success factors in ERP implementation is necessary. These success factors range from technical know-how and expertise to people and organization-management skills required during a typical ERP implementation project (Holland and Light 2001; Lee, Siau et al. 2003) Developing the technology side of an ERP to cover all organizational processes can lead to successful outcomes only if it is accompanied by the evolution of human capabilities to understand the implications and handle the consequences of the new system and business processes defined for it(worley, Chatha et al. 2005). Enterprise system as a technology is designed to enable firms to better manage their knowledge by integration of business processes and to have better control of information and data in the organization. Ironically, to implement the technology that is aimed at improving the sharing and integrity of information and knowledge in the firms, organizations must have the capability of effective knowledge sharing to start with (Jones 2005). A great deal of time, effort, and cost has been directed toward the implementation of enterprise resource planning (ERP) systems (Al-Mashari 2003). Research of ERP implementation has mainly focused on initial startup (Markus, Tanis et al. 2000; Holland and Light 2001; Nah, Lau et al. 2001)However, there's another important phase named post-implementation support that is not as well-known. The start-up of an ERP system is a milestone and not important as a goal but if there is an incident inaccurate idea that says it's a final goal, this may cause a failure after a successful start-up. Folowing factors were found to be critical to ERP implementation success ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring 975
2 and evaluation of performance; effective communication; software development, testing, and troubleshooting; project champion; appropriate business and IT legacy systems(nah, Lau et al. 2001). ERP provides two major benefits that do not exist in non-integrated departmental systems: 1) a unified enterprise view of business that encompasses all functions and departments; and 2) an enterprise database where all business transactions are entered, recorded, processed, monitored, and reported (Davenport 2000; Umble, Haft et al. 2003). The acquisition of ERP software is a high-expenditure activity that consumes a significant portion of the company s capital budget. It is also an activity that is fraught with a high level of risk and uncertainty. This highlights the obvious need for making the right choice of software with the proper evaluation method (Verville and Halingten 2000). Many academic researchers and practitioners internationally have worked on the issue of software selection. Most of the proposed approaches are variants of the multi-criteria analysis, trying to define the final value of every available selection based on a set of criteria. Various attempts toward the formulation of the software selection problem (especially of production planning and control software) are reported by (Wortmann 1984), (Tatsiopoulos 1989; Tatsiopoulos 1990). At the same time, companies difficulty in adopting complicated mathematical models that require a significant amount of data, led many researchers and practitioners to design less-advanced models from a theoretical point of view, but easier and more effective from a practical one. The software selection issue has been covered by many consulting companies, but with dubious results. The selection of one of many software products for the implementation of specific business processes is the most typical of a series of problems that is called "software evaluation" (Vlahavas, Stamelos et al. 1999), (Anderson and Chen 1997). Many other problems may arise, such as the decision whether to develop a new product or acquire an existing commercial product with similar requirements. On the other hand, software evaluation may have different points of view and may concern various parts of the software itself, its production process, and its maintenance. Thus, software evaluation is not a simple technical activity, but a decision process where subjectivity and uncertainty are present without any possibility of arbitrary reduction. In recent years, research has focused on specific software characteristics, such as models and methods for the evaluation of the quality of software products and software production process (Fenton 1991), (Kitchenham 1987), (Miyoshi and Azuma 1993), (Schneidewind 1993), (Vollman 1993), (Zahedi 1990), (Kontio 1996). According to (Stamelos and Tsouki s 2003) some typical decisions that are related to software evaluation, include the following: Keep legacy system or replace it Make software or buy Commercial software product evaluation Tender evaluation Software certification Software process evaluation Software system design selection The software selection issue is a complicated decision-making problem, using many and, often, contradictory criteria that should be included in the final decision. Toward the solution of similar problems, Multi-Criteria Decision Aid (MCDA) has proved very useful(nikolaos, Sotiris et al. 2005). Succes factors can guide us to have appropriate ERP selection and that helps to success. In other hand by considering the success factors, we would have better implementation. 2- Success factors in governmental organizations in Middle East 976
3 According to Interviews, system data and surveys and mining processes, sub processes and Activity cards in a number governmental organizations in Middle East such as the Ministry of commerce in Iran (due to commercial reasons the number of the above cannot be mentioned) The following factors were identified as success factors in ERP implementation. We have to say some of these factors are the same with similar organizations in Europe and China and some are different ERP training should be held for the organization top managers and the importance, benefits, organizational requirements and software and hardware requirements of this issue for successful ERP implementation should be stated Justify top managers and gain their support which needs to provide economic and operational feasibility of ERP implementation for them To have briefing sessions for middle managers, executives and employees to state necessity of ERP implementation and the positive results of its successful implementation To have appropriate ERP selection process and have sufficient time and budget allocation We offer to pattern from similar organizations in different countries. We should mention that complete is not appropriate for the organization, but it partly shows the way We offer to develop the culture in different layers of managers and key employees and replace some employees that have traditional attitudes and resist against any change by appropriate person Training Certified domestic consultants along with Using of foreign consultants We offer to develop knowledge sharing and implement knowledge management in this region's organization. We should say that most of the organizations of this region have not implemented KM We offer to make process oriented look at the organization and re-engineering processes We offer to have effective project management. We should mention that one of the weaknesses in this region is weaknesses in project management We should have appropriate vendor support (Zhang, Lee et al. 2003). In many cases we studied, one of the major problems was weak support of vendor companies. 977
4 3- Conclusions One of the most important factors of an ERP implementation is the region of the organizations. Different organizations of different region have different cultures, behaviours, conditions, facilities and laws and these issues will affect successful ERP implementation. According to Interviews, system data and surveys and mining processes, sub processes and Activity cards in the Ministry of commerce in Iran, We have consulted with consultants and experts within the organization and outside the organization. We suggest that for successful implementation and achieving results, we change some processes of the organization. Due to the extent of this organization, we recommend the implementation of knowledge management and modification of the above factors. We can start from one of the key parts of the organization and if the implementation was successful then we can extend the implementation to whole organization. Finally, we developed a costum methodology of ERP selection in the mentioned organization but the expression is not currently available for commercial reasons. 4-References 1. Al-Mashari, M. (2003). "Enterprise resource planning (ERP) systems: a research agenda." Industrial Management and Data Systems 103(1): Anderson, E. and Y. Chen (1997). "Microcomputer software evaluation: An econometric model." Decision Support Systems 19(2): Davenport, T. (2000). "Mission Critical: Realizing the Promise of Enterprise Systems Harvard Business School Press." Cambridge, MA. 4. Fenton, N. (1991). Software metrics: a rigorous approach, Chapman & Hall, Ltd. London, UK, UK. 5. Holland, C. and B. Light (2001). "A stage maturity model for enterprise resource planning systems use." ACM SIGMIS Database 32(2): Iranmanesh, S., S. Kazemi, et al. (2011). Surveying Enterprise Resource Planning (ERP) failure factors in governmental organizations in Middle East. 41st International Conference on Computers and Industrial Engineering (CIE41), campus of the University of Southern California in Los Angeles, California, USA. 7. Jones, M. (2005). "Tacit Knowledge Sharing During ERP Implementation." Information Resources Management Journal 18(2): Keizer, J., J. Halman, et al. (2002). "From experience: applying the risk diagnosing methodology." Journal of Product Innovation Management 19(3): Kitchenham, B. (1987). "Towards a constructive quality model." 10. Kontio, J. (1996). A case study in applying a systematic method for COTS selection, IEEE Computer Society. 11. Lee, J., K. Siau, et al. (2003). "Enterprise Integration with ERP and EAI." Communications of the ACM 46(2): Markus, M., C. Tanis, et al. (2000). "Enterprise resource planning: multisite ERP implementations." Communications of the ACM 43(4):
5 13. Miyoshi, T. and M. Azuma (1993). "An empirical study of evaluating software development environment quality." IEEE Transactions on Software Engineering 19(5): Nah, F., J. Lau, et al. (2001). "Critical factors for successful implementation of enterprise systems." Business Process Management Journal 7(3): Nikolaos, P., G. Sotiris, et al. (2005). "An application of multicriteria analysis for ERP software selection in a Greek industrial company." Operational Research 5(3): Schneidewind, N. (1993). "New software-quality metrics methodology standard fills measurementneed." Computer 26(4): Scott, J. and I. Vessey (2002). "Managing risks in enterprise systems implementations." Communications of the ACM 45(4): Stamelos, I. and A. Tsouki s (2003). "Software evaluation problem situations." European Journal of Operational Research 145(2): Sumner, M. (2000). "Risk factors in enterprise-wide/erp projects." Journal of Information Technology 15(4): Tatsiopoulos, I. (1989). A systematization of knowledge for the selection and implementation of materials management software, North Holland. 21. Tatsiopoulos, I. (1990). "Requirements analysis of production management software systems." Computer Integrated Manufacturing Systems 3(4): Umble, E., R. Haft, et al. (2003). "Enterprise resource planning: Implementation procedures and critical success factors." European Journal of Operational Research 146(2): Verville, J. and A. Halingten (2000). Acquiring enterprise software: beating the vendors at their own game, Prentice Hall PTR Upper Saddle River, NJ, USA. 24. Vlahavas, I., I. Stamelos, et al. (1999). "ESSE: an expert system for software evaluation* 1." Knowledge-based systems 12(4): Vollman, T. (1993). "Software quality assessment and standards." Computer 26(6): Worley, J., K. Chatha, et al. (2005). "Implementation and optimisation of ERP systems: a better integration of processes, roles, knowledge and user competencies." Computers in Industry 56(6): Wortmann, J. (1984). "How to select a standard software package for production/inventory control." Doumeingts, Carter, Advances in production management systems, Elsevier Science Publishers. 28. Wu, L., C. Ong, et al. (2008). "Active ERP implementation management: A Real Options perspective." Journal of Systems and Software 81(6): Zahedi, F. (1990). "A method for quantitative evaluation of expert systems." European Journal of Operational Research 48(1): Zhang, L., M. K. O. Lee, et al. (2003). Critical success factors of enterprise resource planning systems implementation success in China, IEEE. 979
Proceedings of the 41st International Conference on Computers & Industrial Engineering
Surveying Enterprise Resource Planning (ERP) failure factors in governmental organizations in Middle East Seyed hossien Iranmanesh Department of Industrial Engineering, Damavand Branch, Islamic Azad Univesity,
More informationProceedings of the 41st International Conference on Computers & Industrial Engineering
The Methodology to increase the productivity of Management Information Systems like Tenement MIS in Iran Seyed Mohamad Mahdi kazemi Department of Industrial Engineering, Damavand Branch, Islamic Azad Univesity,
More informationCRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A REVIEW
CRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A REVIEW Khaled Al-Fawaz, Information Systems Evaluation and Integration Group (ISEing) Brunel Business School, Brunel University, UK. khaled.al-fawaz@brunel.ac.uk
More informationInfluence of Tactical Factors on ERP Projects Success
2011 3rd International Conference on Advanced Management Science IPEDR vol.19 (2011) (2011) IACSIT Press, Singapore Influence of Tactical Factors on ERP Projects Success Shahin Dezdar + Institute for International
More informationGROUPING OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS
316 ABSTRACT GROUPING OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS T.SUGANTHALAKSHMI*; C MOTHUVELAYUTHAN** *Assistant Professor, School of Management Studies, Anna University of Technology. Coimbatore.
More informationFaculty of Management and Human Resource Development, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia Email: majidnp@gmail.
Proceedings of Industrial Engineering and Service Science, 2011, September 20-21 Critical Success Factors of Enterprise Resource Planning Implementation in Small and Medium Enterprises in Developing Countries:
More informationHow To Implement An Integrated Enterprise Resource Planning System
Model performance indicators ERP systems setare yaghubi student, Department of computer Zanjan Branch, Islamic Azad University Zanjan, Iran setareyaghubi@yahoo.com Nasser modiri Assoc. Prof, Department
More informationIJESMR International Journal OF Engineering Sciences & Management Research
AN EXPLORATORY STUDY OF VARIABLES INFLUENCING ENTERPRISE RESOURCE PLANNING (ERP) PERFORMANCE IN THE MANUFACTURING ENTERPRISES IN INDIA M K Faseela *1, N.Rajeev 2 *1 Department of Mechanical Engineering,
More informationEmpirical Study of ERP Implementation Strategies-Filling Gaps between the Success and Failure of ERP Implementation Process
International Journal of Information & Computation Technology. ISSN 0974-2239 Volume 4, Number 6 (2014), pp. 633-642 International Research Publications House http://www. irphouse.com Empirical Study of
More informationCritical Success Factors for ERP System Implementation
Critical Success Factors for ERP System Implementation Jun Wu School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing100876, China wujun1127@vip.sina.com Abstract.
More informationEvaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization
Vol. 3, Issue. 5, Sep - Oct. 2013 pp-3149-3155 ISSN: 2249-6645 Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization Abdullah
More informationStrategic Planning of Information Technology and Its Application in Organization
Strategic Planning of Information Technology and Its Application in Organization Taghi Mousapour, Misagh Atef Zafarmand, Ali Atayi, Seyed Gholamreza Aleyasin, Arash Saadat, & Jalil Emami M.A. Student of
More informationCritical factors for successful implementation of enterprise. systems
The research register for this journal is available at http://www.mcbup.com/research_registers The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft
More informationKnowledge Management and Measuring its impact on Organisational Performance
2011 International Conference on Financial Management and Economics IPEDR vol.11 (2011) (2011) IACSIT Press, Singapore Knowledge Management and Measuring its impact on Organisational Performance 1. 2.
More informationA Proposal Framework for Evaluating Risks of Information Technology Outsourcing
Proceedings of the 2011 International Conference on Industrial Engineering and Operations Management Kuala Lumpur, Malaysia, January 22 24, 2011 A Proposal Framework for Evaluating Risks of Information
More information# # % &# # ( # ) + #, # #./0 /1 & 2 % 3 4 2 5 3 6 6 7 & 6 4 & 4 # 6 76 /0 / 6 7 & 6 4 & 4 # // 8 / 5 & /0 /# 6222 # /90 8 /9: ; & 0 0 6 76 /0 /!<!
! # # % &# # ( # ) + #, # #./0 /1 & 2 % 3 4 2 5 3 6 6 7 & 6 4 & 4 # 6 76 /0 / 6 7 & 6 4 & 4 # // 8 / 5 & /0 /# 6222 # /90 8 /9: ; & 0 0 6 76 /0 /!
More informationERP SYSTEM SELECTION BY AHP METHOD: CASE STUDY FROM TURKEY
ERP SYSTEM SELECTION BY AHP METHOD: CASE STUDY FROM TURKEY Babak Daneshvar Rouyendegh (Babek Erdebilli) Atılım University Department of Industrial Engineering P.O.Box 06836, İncek, Ankara, Turkey E-mail:
More informationEVALUATING ERP SOFTWARE IN THE ACQUISITION PROCESS: A THREE PHASE ACTIVITY
EVALUATING ERP SOFTWARE IN THE ACQUISITION PROCESS: A THREE PHASE ACTIVITY Dr. Jacques Verville, Texas A&M International University, jverville@tamiu.edu ABSTRACT Based on an extensive study that involved
More informationA Study of Key Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Systems
A Study of Key Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Systems H. Gupta, K. T. Aye, R. Balakrishnan, S. Rajagopal, Y.-Y. Nguwi School of Business, James Cook University Singapore
More informationManagement Science Letters
Management Science Letters 2 (2012) 1901 1906 Contents lists available at GrowingScience Management Science Letters homepage: www.growingscience.com/msl A study on the effect of knowledge on customer orientation
More informationHow To Write An Article On The History Of An Enterprise Resource Planning (Erp)
Critical Success Factors for ERP Implementation: A Classification ISBN: 978-81-924713-8-9 Boby Chaitanya Villari Indian Institute of Management Kozhikode (bobycv06fpm@iimk.ac.in) Sanjay Jharkharia Indian
More informationTOWARDS THE UNIFICATION OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS
TOWARDS THE UNIFICATION OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS José Esteves-Sousa - Joan Pastor-Collado { jesteves pastor }@lsi.upc.es Departament de Llenguatges i Sistemes Informàtics Universitat
More informationInternational Seminar on Business and Management Improving Business Competitiveness Through Integrated System Bandung, April 27 28, 2011
Gain Competitive Advantage Through CRM Implementation Yoki Muchsan a, Falahah b a Faculty of Engineering,Informatics Engineering, Widyatama University, Bandung E-mail : yoki.muchsan@widyatama.ac.id b Faculty
More informationERP Systems: Critical Factors in Theory and Practice
CAICT COMMUNICATIONS 2010/2 ERP Systems: Critical Factors in Theory and Practice Jonas Hedman 8 January 2010 ISBN 978-87-92524-08-9 Center for Applied ICT (CAICT) Copenhagen Business School - Howitzvej
More informationA Knowledge-Based Perspective for Preparing the Transition to a Software Product Line Approach
A Knowledge-Based Perspective for Preparing the Transition to a Software Product Line Approach Gerardo Matturro 1 and Andrés Silva 2 1 Universidad ORT Uruguay, Campus Centro, Cuareim 1451, 11200 Montevideo,
More informationKnowledge-Based Systems
Knowledge-Based Systems 21 (2008) 920 926 Contents lists available at ScienceDirect Knowledge-Based Systems journal homepage: www.elsevier.com/locate/knosys The role of organizational knowledge management
More informationAn AHP Approach to Evaluate Factors Affecting ERP Implementation Success
An AHP Approach to Evaluate Factors Affecting ERP Implementation Success Capaldo G., Iandoli L., Rippa P., Mercanti S., Troccoli G. Abstract In previous authors researches (Capaldo et al., 2006, 2007,
More informationKuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012
INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University
More informationOrganizational Levels Model for Measuring the Effectiveness of Enterprise Resource Planning System (Case Study TUGA Company, Iran)
Universal Journal of Industrial and Business Management 2(2): 25-30, 2014 DOI: 10.13189/ ujibm.2014.020201 http://www.hrpub.org Organizational Levels Model for Measuring the Effectiveness of Enterprise
More informationPOST-IMPLEMENTATION EVALUATION OF ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN A PUBLIC UTILITIES
POST-IMPLEMENTATION EVALUATION OF ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN A PUBLIC UTILITIES MURAD MUSA SAKKAH The Utilities General People's Committee Information Center Tripoli - Libya msakkah@gmail.com
More informationAssessing the Business Value of Knowledge Retention Projects: Results of Four Case Studies
Assessing the Business Value of Knowledge Retention Projects: Results of Four Case Studies Denise J. McManus Larry T. Wilson Charles A. Snyder Exxon-Calloway Faculty Fellow Calloway School of Business
More informationImplementation of TQM in Manufacturing Industries in the Kingdom of Saudi Arabia
Implementation of TQM in Manufacturing Industries in the Kingdom of Saudi Arabia Anisur Rahman 1 and Muhammad T. Attar 2 1,2 Griffith School of Engineering, Griffith University, Gold Coast Campus, QLD
More informationSoftware Evaluation Problem Situations. Abstract
Software Evaluation Problem Situations Ioannis Stamelos(+), Alexis Tsoukiàs(*) (+) Dept. of Computer Science, Aristotle University of Thessaloniki 54006, Thessaloniki, Greece e-mail: stamelos@csd.auth.gr
More informationThe Role of Tacit Knowledge Management in ERP Systems Implementation
78 The Role of Tacit Knowledge Management in ERP Systems Implementation Iuliana SCORŢA Academy of Economic Studies, Bucharest, România iuliana.scorta@ie.ase.ro Many organizations that implemented ERP systems
More informationHOW COBIT CAN COMPLEMENT ITIL TO ACHIEVE BIT
HOW COBIT CAN COMPLEMENT ITIL TO ACHIEVE BIT 1, Narges Zeinolabedin *, 2, Soroush Afiati Mehrvarz 3, Neda Rahbar 1 Department of ITM, Islamic Azad University, Electronic Branch, Tehran, Iran 2 Department
More informationASSESSMENT OF THE EFFECTIVENESS OF ERP SYSTEMS BY A FUZZY LOGIC APPROACH
Journal of Information Technology Management ISSN #1042-1319 A Publication of the Association of Management ASSESSMENT OF THE EFFECTIVENESS OF ERP SYSTEMS BY A FUZZY LOGIC APPROACH ZAHIR ALIMORADI SHAHID
More informationERP Implementation Framework: The Case of Ethiopia
ERP Implementation Framework: The Case of Ethiopia Alemu Samuel United System Integrators, Addis Ababa, Ethiopia alexsmulatu@gmail.com Mesfin Belachew Ministry of Communication and IT, Addis Ababa, Ethiopia
More informationFactors Leading to Successful ERP Implementation: An Integrated Framework
Factors Leading to Successful ERP Implementation: An Integrated Framework Mohammad I. Merhi Department of Computer Information Systems College of Business Administration University of Texas Pan American
More informationDepartment of Management
Department of Management Course Student Learning Outcomes (ITM and MGMT) ITM 1270: Fundamentals of Information Systems and Applications Upon successful completion of the course, a student will be able
More informationPROJECT MANAGEMENT IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION
PROJECT MANAGEMENT IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION Ms.Madhavi A.Mainkar Lecturer Dr. BNCPE, Dept. Of Computer Science and Technology. Yavatmal Abstract: ERP is one the latest technologies
More informationFINDING ERP REQUIREMENTS THAT SUPPORT STRATEGIC MANAGEMENT IN ORGANIZATIONS
FINDING ERP REQUIREMENTS THAT SUPPORT STRATEGIC MANAGEMENT IN ORGANIZATIONS František Sudzina 1 ; Björn Johansson 2 ABSTRACT The article discusses a problem of identifying requirements of enterprise resource
More informationFACTORS OF SUCCESSFUL IMPLEMENTATION OF ERP SYSTEMS
FACTORS OF SUCCESSFUL IMPLEMENTATION OF ERP SYSTEMS Arnoldina Pabedinskaitė Vilnius Gediminas Technical University, Lithuania, arna@vgtu.lt Abstract The aim of this article is to establish the factors
More informationStudy of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning
Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Mohammad Zakeri 1, Abol Hassan Faqihi 2, Karamollah Danesh Fard 3 ABSTRACT Present
More informationTHE ASSESSMENT OF ERP SYSTEM IMPLEMENTATION IN THE OPERATIONAL MANAGEMENT - A CASE STUDY OF THE LOGISTIC TRADING FIRM IN THAILAND
THE ASSESSMENT OF ERP SYSTEM IMPLEMENTATION IN THE OPERATIONAL MANAGEMENT - A CASE STUDY OF THE LOGISTIC TRADING FIRM IN THAILAND by Panant Krairojananan, Songsak Vanichviroon, and Sakuna Anuvareepong
More informationERP SYSTEMS IMPLEMENTATION: FACTORS
ERP SYSTEMS IMPLEMENTATION: FACTORS INFLUENCING SELECTION OF A SPECIFIC APPROACH? Björn Johansson bj.caict@cbs.dk Frantisek Sudzina fs.caict@cbs.dk Center for Applied ICT, Copenhagen Business School Abstract
More informationDevelopment of Performance Management Systems Dmitry Isaev Business Analytics Department Higher School of Economics (HSE) Moscow, Russian Federation disaev@hse.ru Abstract In the paper basic principles
More informationCUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS Siamak Alipour 1, Shahram Golrang Arabani 2, Mohammad Talebi Asadi 3, Reza Zareii
More informationInternational Management Journals
International Management Journals www.managementjournals.com International Journal of Applied Strategic Management Volume 2 Issue 2 Special Edition Driving Strategy with Quality: A Useful Insight Strategic
More informationKazakhstan Perspectives on ERP System Implementation
, pp.223-232 http://dx.doi.org/10.14257/ijseia.2014.8.4.23 Kazakhstan Perspectives on ERP System Implementation Ha Jin Hwang 1 and Young Jun Park 2 1 Professor, KIMEP University 2 Executive Director, USKO
More informationA methodological proposal to assess the feasibility of ERP Systems Implementation Strategies
A methodological proposal to assess the feasibility of ERP Systems Implementation Strategies Abstract Capaldo Guido, University Federico II of Naples, Italy, guido.capaldo@unina.it Rippa Pierluigi, University
More informationEnhancing the Sales Function through the Effective Adoption of CRM Applications: Lessons Learned and Future Research Directions
Enhancing the Sales Function through the Effective Adoption of CRM Applications: Lessons Learned and Future Research Directions Adam Vrechopoulos Lecturer & Scientific Coordinator ELTRUN-IMES (Interactive
More informationPerformance Enhancement Factors of ERP Projects in a Telecom Public Sector Organization of Pakistan: An Exploratory Study
Performance Enhancement Factors of ERP Projects in a Telecom Public Sector Organization of Pakistan: An Exploratory Study 1 Shafqat Ali Shad (shafqat@mail.ustc.edu.cn), 2 Enhong Chen (cheneh@ustc.edu.cn)
More informationRELATIONSHIP BETWEEN ORGANIZATIONAL FACTORS, TECHNOLOGICAL FACTORS AND ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION
RELATIONSHIP BETWEEN ORGANIZATIONAL FACTORS, TECHNOLOGICAL FACTORS AND ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION Suha Afaneh 1, Issam AlHadid 2 and Heba AlMalahmeh 3 1 Department of Computer Science,
More informationSage ERP I White Paper. Optimize Your System: How to Avoid Implementation Sins
I White Paper Optimize Your System: How to Avoid Implementation Sins Introduction Enterprise resource planning (ERP) systems improve the way of doing business. By providing accurate, real-time information
More informationEXTENDED ANGEL: KNOWLEDGE-BASED APPROACH FOR LOC AND EFFORT ESTIMATION FOR MULTIMEDIA PROJECTS IN MEDICAL DOMAIN
EXTENDED ANGEL: KNOWLEDGE-BASED APPROACH FOR LOC AND EFFORT ESTIMATION FOR MULTIMEDIA PROJECTS IN MEDICAL DOMAIN Sridhar S Associate Professor, Department of Information Science and Technology, Anna University,
More informationChapter 2 Literature Review
Chapter 2 Literature Review Abstract This chapter systematically reviews the literature on business incubators and business incubation. Focusing on the primary research orientations i.e. studies centering
More informationEVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN
EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A.
More informationManagement Information Systems Role in Decision-Making During Crises: Case Study
Journal of Computer Science 6 (11): 1247-1251, 2010 ISSN 1549-3636 2010 Science Publications Management Information Systems Role in Decision-Making During Crises: Case Study Saleh Al-Zhrani Department
More informationThe Study of Critical Success Factors (CSF) in the Implementation of Enterprise Resource Planning (ERP) Systems
Advanced Social Humanities and Management 1(3) 2014: 5-12 www.ashm-journal.com The Study of Critical Success Factors (CSF) in the Implementation of Enterprise Resource Planning (ERP) Systems Hoseyn Vafaei
More informationSage ERP X3 I White Paper
I White Paper Optimize Your ERP System: How to Avoid the Implementation Sins By Jeff Law, CPIM, Senior Manager, Consulting Services The Premier Provider of Effective Business Software Solutions National
More informationA Study Of Influence Of Critical Factors On Accountants Performance In Failure Implementing ERP
Available online at www.globalilluminators.org GlobalIlluminators Full Paper Proceeding GIMAR-2015, Vol. 1, 265-271 FULL PAPER PROCEEDING Multidisciplinary Studies ISBN: 978-969-9948-09-1 GIMAR 2015 A
More informationKuwait Chapter of Arabian Journal of Business and Management Review Vol. 3, No.4; Dec. 2013
EFFECTS OF PROCESS ANALYSIS AND SIMULATION TOOLS TO IMPROVE THE PURCHASING PROCESS AND PRACTICE OF TYPICAL INDUSTRIAL Hossein Ebadati 1 *, Seyed Yahya Seyed Danesh 2, Esmail Malek Akhlagh 3 1* -Department
More informationHow To Understand The Role Of Higher Education Research In China
Organizational and Role Transformation of Chinese Higher Education Research Institutions - - - - Based on the Survey about Current Situation of HERIs in 4- year HEIs Paper presented in track 3 at the th
More informationERP Implementation in an Indian Context: Examining Perceptions on Success Factors
ERP Implementation in an Indian Context: Examining Perceptions on Success Factors Yogesh K. Dwivedi School of Business and Economics, Swansea University, Swansea, SA2 8PP, UK +44 (0) 1792 602340 ykdwivedi@gmail.com
More informationChapter 2 : LITERATURE REVIEW
Chapter 2 : LITERATURE REVIEW The following sections first explain the knowledge-intensive nature of ERP systems and ERP system adoption; then, factors affecting ERP adoption are analyzed. This background
More informationERP SYSTEMS IMPLEMENTATION IN MALAYSIA: THE IMPORTANCE OF CRITICAL SUCCESS FACTORS
125 ERP SYSTEMS IMPLEMENTATION IN MALAYSIA: THE IMPORTANCE OF CRITICAL SUCCESS FACTORS S.M. Jafari *, M.R. Osman, R.M. Yusuff and S.H. Tang Dept. of Mechanical and Manufacturing Engineering, Universiti
More informationResearch and Design of Management Information System Based on Infrastructure Projects
Research and Design of Management Information System Based on Infrastructure Projects Yan Shikai School of Management Shanghai University of Engineering Science P.R. China Abstract In infrastructure project
More informationModelling Knowledge in Business Processes: a Case Study of Croatian Banks
Modelling Knowledge in Business Processes: a Case Study of Croatian Banks Vesna Bosilj Vuksic University of Zagreb, Graduate School of Economics and Business Department of Information Science and Business
More informationA Comprehensive Study on The Differences Between MRP and ERP Implementation
A Comprehensive Study on The Differences Between MRP and ERP Implementation Farshad Salimi Radboud University Nijmegen, Netherlands, info@re-process.com Ben Dankbaar Radboud University Nijmegen, Netherlands,
More informationIMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN
IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department
More informationTheoretical Models of Customer Relationship Management in Organizations
Theoretical Models of Customer Relationship Management in Organizations Ali Feizbakhsh Tavana, Saeed Fili, Alireza Tohidy, Reza Vaghari, Saed Kakouie M.A. Student of Business Management, Islamic Azad University,
More informationImplementing ERP Systems in Government: Case Study of Saudi Organization
Implementing ERP Systems in Government: Case Study of Saudi Organization Abdulelah Almishal and Majed Almashari Alsaud Abstract An ERP system has become the most important fields under the Information
More informationCSF of ERP in Australia
CSF of ERP in Australia Joseph Deghar, Monash University, Australia, JosephD@netspace.net.au Joze Kuzic, Monash University, Melbourne, Australia, Joze.Kuzic@infotech.monash.edu.au Abstract. This research
More informationA Review of Critical Success Factors for ERP-Projects
14 The Open Information Systems Journal, 2009, 3, 14-25 A Review of Critical Success Factors for ERP-Projects Open Access Stephan A. Kronbichler*, Herwig Ostermann and Roland Staudinger University of Health
More informationIMPLEMENTING ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
SWEDISH SCHOOL OF ECONOMICS AND BUSINESS ADMINISTRATION RESEARCH METHODOLOGY IMPLEMENTING ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM TERM PAPER 14.5.2007 SARI MERINEN 2 TABLE OF CONTENTS 1 Introduction...3
More informationMarketing Information System in Organizational Processes
Marketing Information System in Organizational Processes Farshad Hosami 1, Kaveh Tahvildari 2,Mehrdad Moradi 3,Ahmadreza Taheri 4, Alireza Hosseini Nasab 5, Nader Khodadadi Lazar Jan 6 1,2,3,4,5 MA student
More informationMETHODOLOGY OF ERP SYSTEM IMPLEMENTATION A CASE STUDY OF PROJECT-DRIVEN ENTERPRISE Slawomir Klos 1, Irene Krebs 2
International Conference 20th EURO Mini Conference Continuous Optimization and Knowledge-Based Technologies (EurOPT-2008) May 20 23, 2008, Neringa, LITHUANIA ISBN 978-9955-28-283-9 L. Sakalauskas, G.W.
More informationCRITICAL SUCCESS AND FAILURE FACTORS OF ERP IMPLEMENTATIONS: TWO CASES FROM KINGDOM OF SAUDI ARABIA
CRITICAL SUCCESS AND FAILURE FACTORS OF ERP IMPLEMENTATIONS: TWO CASES FROM KINGDOM OF SAUDI ARABIA 1 AHAMD ALDAMMAS, 2 ABDULLAH S. AL-MUDIMIGH 1 Department of Computer Science College of computer &Information
More informationEnterprise Resource Planning Implementation Failure: A Case Study from Jordan
Journal of Business Administration and Management Sciences Research Vol. 3(5), pp. 079-086, May, 2014 Available online at http://www.apexjournal.org ISSN 2315-8727 2014 Apex Journal International Full
More informationEnterprise knowledge management model (EKMM) in strategic enterprise resource management (SERM)
Available online at www.sciencedirect.com Available online at www.sciencedirect.com Procedia Social Procedia and - Behavioral Social and Sciences Behavioral 24 Sciences (2011) 870 879 00 (2011) 000 000
More informationRELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT
RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT Farhang Khallaghdoost Nejati, Kourosh Rajeiyan, Reza Hajati, Hamid Reza Safari, Mohammad Rashed 1,2,3,4 M.A. Student Business
More informationRFID Field Guide. Deploying Radio Frequency Identification Systems. Manish Bhuptani Shahram Moradpour. Sun Microsystems Press A Prentice Hall Title
RFID Field Guide Deploying Radio Frequency Identification Systems Manish Bhuptani Shahram Moradpour Sun Microsystems Press A Prentice Hall Title PRENTICE HALL PTR Prentice Hall Professional Technical Reference
More informationCritical Success Factors of ERP Implementation in Chinese State-owned Enterprises
Critical Success Factors of ERP Implementation in Chinese State-owned Enterprises University of Oulu Department of Information Processing Science Master s Thesis Fang Chen Date 20 th May, 2014 2 Abstract
More informationESSE: An Expert System for Software Evaluation
ESSE: An Expert System for Software Evaluation I.Vlahavas +, I. Stamelos +, I. Refanidis + and A. Tsoukiàs ++ + Dept of Informatics, Aristotle University of Thessaloniki, 54006, Thessaloniki, GREECE vlahavas/stamelos/yrefanid@csd.auth.gr
More informationAn Instrument to Assess Organizational Readiness to Implement Knowledge Management Process
An Instrument to Assess Organizational Readiness to Implement Knowledge Management Process Mohamed Jalaldeen Mohamed Razi, Nor Shahriza Abdul Karim Department of Information Systems Kulliyyah of Information
More informationExecutive Master's in Business Administration Program
Executive Master's in Business Administration Program College of Business Administration 1. Introduction \ Program Mission: The UOS EMBA program has been designed to deliver high quality management education
More informationChallenges of ERP implementation: ERP as a Technology Transfer Project
2012 International Conference on Economics, Business Innovation IPEDR vol.38 (2012) (2012) IACSIT Press, Singapore Challenges of ERP implementation: ERP as a Technology Transfer Project Javad Soltanzadeh
More informationERP SYSTEMS AND INTERNAL AUDIT
ERP SYSTEMS AND INTERNAL AUDIT Aditya Saharia, Fordham University, saharia@fordham.edu Bruce Koch, Seattle University, kochb@seattleu.edu Robert Tucker, University of Florida, robert.tucker@cba.ufl.edu
More informationA Study of the Factors that Influence the Acceptance of e-commerce in Developing Countries:
A Study of the Factors that Influence the Acceptance of e-commerce in Developing Countries: A Comparative Survey between Iran and United Arab Emirates Lotfollah Forouzandeh Dehkordi Assistant Professor
More informationThe Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful
International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among
More informationOffering a Conceptual Model for the Effectiveness of Customer's Knowledge Management in an Organization
Available online at www.behaviorsciences.com Reef Resources Assessment and Management Technical Paper ISSN: 1607-7393 RRAMT 2014- Vol. 40, 2014, 1 Offering a Conceptual Model for the Effectiveness of Customer's
More informationCOMPARATIVE STUDY OF ERP IMPLEMENTATION METHODOLOGY CASE STUDY: ACCELERATED SAP VS DANTES & HASIBUAN METHODOLOGY
COMPARATIVE STUDY OF ERP IMPLEMENTATION METHODOLOGY CASE STUDY: ACCELERATED SAP VS DANTES & HASIBUAN METHODOLOGY M. Hilman, F. Setiadi, I. Sarika, J. Budiasto, and R. Alfian Faculty of Computer Science,
More informationSTUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY)
Pinnacle Research Journals 1 STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) KHODAKARAM MOHAMMADI CHESHME
More informationMiracle Integrating Knowledge Management and Business Intelligence
ALLGEMEINE FORST UND JAGDZEITUNG (ISSN: 0002-5852) Available online www.sauerlander-verlag.com/ Miracle Integrating Knowledge Management and Business Intelligence Nursel van der Haas Technical University
More information4 PERFORMANCE MEASURES
4 PERFORMANCE MEASURES Objective Strategic, performance measurement-based management systems allow an organization to align its business activitities to its strategy, and to monitor performance toward
More informationERP Systems and their Effects on Organizations: A Proposed Scheme for ERP Success
ASEE 2014 Zone I Conference, April 3-5, 2014, University of Bridgeport, Bridgeport, CT, USA. ERP Systems and their Effects on Organizations: A Proposed Scheme for ERP Success Khaled Almgren Computer Science
More informationInvestigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM)
Investigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM) 1Ehsan Behdadmanesh,2Maryam Moharrampour*,3 Sara Esfandiyari, 4Adib Asgarzadeh 1Department of Accounting,
More informationCritical Success Factors for ERP Life Cycle Implementation
Critical Success Factors for ERP Life Cycle Implementation Chen Guang-hui\ Li Chun-qing ' ^ and Sai Yun-xiu^ 1 School of Management, Xi'an Institute of Technology, Xi'an 710032, P.R.China ghui_chen@163.coni,saiyxiu@263.net
More informationKeywords: ERP Systems, Implementation, Human and Organisational Problems, Technical Problems.
The Fundamental Challenge: Human and Organisational Factors in an ERP Implementation Julie Dawson and Jonathan Owens University of Lincoln, Brayford Pool, Lincoln, LN6 7TS, United Kingdom. jdawson@lincoln.ac.uk
More informationThe Value of Mobile Commerce to Customers
Keng Siau ksiau@unl.edu Hong Sheng hsheng@unlnotes.unl.edu Fiona Fui-Hoon Nah fnah@unl.edu ABSTRACT This research studies the values of m-commerce using a qualitative means-ends approach, called Value-Focused
More information