Course Catalogue 2015 Learn new skills. Realise unfulfilled potential. Explore new directions with Interskill Learning today.



Similar documents
How To Understand Organizational Power And Politics

Skillsoft Course Directory

Master Course Library

Work Toward Your Bachelor s Degree

How To Learn Six Sigma

St Petersburg College. Office of Professional Development. Business Skills. Finance and Accounting. Administrative Support.

Administrative Professionals: Common Administrative Support Tasks. Administrative Professionals: Maximizing Your Relationship with Your Boss

Want the Best Self-Directed Learning Experience in the Industry? e-learning Catalog

Certified Business Analysis Professional (CBAP) Certification

How To Be A Successful Manager

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE

SELF PACED ON-LINE COURSES

SKILLPORT TRAINING GUIDE

Executive Leadership MBA Course Descriptions

Budgeting, Planning and Management Reporting Budgeting, Forecasting and Business Planning Building Confidence and Self Esteem Building Effective

Executive Leadership MBA Course Descriptions

Revised Body of Knowledge And Required Professional Capabilities (RPCs)

Online Training. Training Categories: Page 2. Workplace Wellness (6 videos) Health and Safety (17 videos) Page 3. Page 6. Leadership (7 videos) Page 7

Certified Human Resources Professional Competency Framework

Leadership and Team Development for Organizational Success

Understanding PHR, SPHR, and GPHR recertification

Career Map for HR Specialist Position Classification

Innovative Talent Management Strategies in the State of Tennessee

Defining Human Resources Moving to Strategic HR

E LEARNING COURSES NEED SOME HELP? GIVE US A CALL ON HT Group Ltd /05/2011 1

I. Enterprise-wide Planning and Deployment (25 questions)

Human Resources Professionals in Canada: Revised Body of Knowledge and Required Professional Capabilities (RPCs )

JOB DESCRIPTION DIRECTOR, HUMAN RESOURCES & COMMUNICATIONS. LOCATION: Vancouver Native Housing Society Head Office, Vancouver

How to Develop Successful Enterprise Risk and Vendor Management Programs

TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care!

Master of Business Administration Program in the Faculty of Business Administration and Economics

Master of Business Administration Program in the Faculty of Business Administration and Economics

The Plan Category. Middle East Academy For Training & Consulting. Training Plan Public Relations. Leadership and Management. Sales and Marketing

B408 Human Resource Management MTCU code Program Learning Outcomes

Department of Management

HRBP Human Resource business professional HRBP SM

Human Resources Management Program Standard

THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK

Qualification in Internal Audit Leadership (QIAL ) Exam Syllabus

Strategic human resource management toolkit

MANAGEMENT STUDIES (MBA) DETAILED SYLLABUS FOR PART A & B PART A GENERAL PAPER ON TEACHING AND RESEARCH APTITUDE

Career Map for HR Information Systems Specialist (HRIS)

MANAGING THE EMPLOYEE LIFECYCLE

Interviews management and executive level candidates; serves as interviewer for position finalists.

Sage X3 People. A powerful, simple and flexible human resource management software

HR Strategic Plan

CGA Competency Framework

Masters Comprehensive Exam and Rubric (Rev. July 17, 2014)

VPQ Level 6 Business, Management and Enterprise

Career Map for HR Specialist Advanced Leader

HR Metrics and Workforce Analytics. No Balance NO ROI The Rise of BIG Data

BOP-Learn Reducing Organizational Risk through Mandatory Training Compliance. Federal Bureau of Prisons

Crosswalk of the New Colorado Principal Standards (proposed by State Council on Educator Effectiveness) with the

HR WSQ Qualifications. Certified HR Professional Programmes

CFS. Syllabus. Certified Finance Specialist. International benchmark in Finance profession

METRICS FOR MEASURING HR EFFECTIVENESS - HR SCORE CARD. Uchenna Bassey

HR certification: basic course

Program: Human Resources Program Based Budget Page 39

Workforce Planning & Analytics: Advancing Your Organization s Capability

PHASE III: ELECTIVES WITH OPTIONAL SPECIALIZATIONS (18 HOURS)

Certified Master Black Belt

MBAProgramme. The College of The Bahamas

Enterprise Risk Management

IN THE HOSPITALITY INDUSTRY. DAVID K. HAYES I PNIWE'to IER

The IIA Global Internal Audit Competency Framework

Unit 1: Introduction to Quality Management

HUMAN RESOURCES IN PUBLIC EDUCATION Where are we? Where should we be? Where HR Divisions should be. Where most HR Divisions are

Program Management Professional (PgMP) Examination Content Outline

Lean Six Sigma Black Belt-EngineRoom

Overview of the Executive Core Qualifications: Preparing for the Senior Executive Service (SES)

MBA with specialisation in Human Resource Management - LM503

PRUSAGE. Human Resource BPO ˡˡ ˡˡ. Prudent and Sage. Advisory Automation Outsourcing

SEMESTER III B) HUMAN RESOURCE MANAGEMENT

TELLING STORY WITH DATA: GAINING SENIOR- LEVEL SUPPORT FOR ANALYTICS AND PLANNING

Body of Knowledge for Six Sigma Lean Sensei

Would I Follow Me? An Introduction to Management Leadership in the Workplace

MS/Supply Chain Management Courses

Recruitment Process Outsourcing (RPO)

University of Rhode Island Evening MBA Program - Course Descriptions

BSB Business Services Training Package TRAINING PACKAGE Version 1.1 WA NOMINAL HOURS GUIDE

State of Washington. Guide to Developing Strategic Workforce Plans. Updated December 2008

People services operations manager

Senior Manager Commercial Lending - Position Description

Training at the click of a button: A guide to our short online courses

The following are guidelines on the type of questions and their approximate weightings:

ASSOCIATE OF APPLIED BUSINESS IN BUSINESS ADMINISTRATION WITH A CONCENTRATION IN SUPPLY CHAIN AND LOGISTICS

Certified Nonprofit Consultant (CNC)

MANAGEMENT COURSES Student Learning Outcomes 1

People & Organisational Development Strategy

Performance Factors and Campuswide Standards Guidelines. With Behavioral Indicators

Leadership and Innovative Management Center of Excellence

Lean Certification Program Blended Learning Program Cost: $5500. Course Description

Education & Training Plan. Human Resource Management w/ PHR Exam Prep Certificate Program

Part I - CIA Entry Level Exam 125 Questions: 2.5 Hours (150 minutes)

Leadership & People Management WSQ

Transcription:

Interskill Learning United Kingdom America Australia +44 1625 44 11 20 www.interskill.co.uk Course Catalogue 2015 Learn new skills. Realise unfulfilled potential. Explore new directions with Interskill Learning today.

Performance across business critical areas is key to organisational growth. Retain key talent and grow talent for the future with Interskill Learning. Employees utilising our training gain more value and impact from our educational resources the longer they use them. Access both first-generation online learning as well as an array of more mature and sophisticated educational tools to meet your training requirements. Browse our catalogue of popular titles or speak to a representative today to discuss your specific training needs. info@interskill.co.uk Business and Management Courseware Learners often need the ability to immerse themselves in a subject to gain the full value of the learning experience. This courseware provides learners with scenario-based learning that enables them to experience frequently encountered business problems in a safe, exploratory environments. 1 German Italian European Spanish Japanese Brazilian Portuguese French Dutch Latin American Spanish Polish Chinese Mandarin UK English Chinese Traditional Turkish Russian Indian English Hindi Spanish 15 22 22 23 24 25 29 30 30 31 37 37 37 38 40 41 42

IT and Technical Courseware Technology professionals balance the needs of their role with the need to continually develop their skills and understand emerging technologies. These courses cover a rich array of content assets to support the full range of formal and informal IT learning needs. 45 German Italian European Spanish Japanese Brazilian Portuguese French Latin American Spanish Polish Chinese Mandarin UK English Chinese Traditional Turkish Russian Indian English Hindi 73 78 78 78 78 79 80 80 81 81 82 82 82 82 83 Desktop and Application Courseware Organisations of every size and business model need desktop computer skills as a basic building block of success. More than just increasing productivity, proficiency with desktop software enables employees to create more effective spreadsheets, better reports and deliver rich, creative ideas in Web design. 84 German Italian European Spanish Japanese French Dutch Polish Chinese Mandarin Russian Spanish 91 94 95 95 96 98 98 98 99 99 Banking and Financial Services Courseware Our banking and financial services courseware offers a range of titles that will help your employees in understanding complex financial products and services, including risk management and regulatory requirements in the financial industry. 101 Environmental Safety and Health Courseware Our EH&S course collection helps your organisation save money and avoid noncompliance penalties while safeguarding the health and safety of your people and community. Over 120 courses cover pressing compliance subjects and mandatory workplace training subjects. 103 German Brazilian Portuguese French Latin American Spanish Canadian French Chinese Mandarin UK English 106 106 106 106 108 108 108

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type BUSINESS STRATEGY and OPERATIONS Operations Curriculum Six Sigma Black Belt (2007 BOK): Enterprise Wide Deployment Lean and Six Sigma oper_11_a01_bs_enus Elearning Course 2.00 Six Sigma Projects and the Black Belt Role oper_11_a02_bs_enus Elearning Course 2.00 Six Sigma Leadership and Change Management oper_11_a03_bs_enus Elearning Course 2.00 Final Exam: Six Sigma Black Belt (2007 BOK): Enterprise Wide Deployment oper_11_a01_fe_enus Final Exam 1.20 Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures Critical Requirements and Benchmarking for Six Sigma oper_12_a01_bs_enus Elearning Course 2.00 Business Performance and Financial Measures in Six Sigma oper_12_a02_bs_enus Elearning Course 2.00 Final Exam: Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures oper_12_a01_fe_enus Final Exam 0.80 Six Sigma Black Belt (2007 BOK): Team Management Forming Project Teams for Six Sigma oper_13_a01_bs_enus Elearning Course 2.00 Motivation and Communication in Six Sigma Teams oper_13_a02_bs_enus Elearning Course 2.00 Managing Six Sigma Team Performance oper_13_a03_bs_enus Elearning Course 2.00 Final Exam: Six Sigma Black Belt (2007 BOK): Team Management oper_13_a01_fe_enus Final Exam 1.20 Six Sigma Black Belt (2007 BOK): Define Using Voice of the Customer in Six Sigma oper_14_a01_bs_enus Elearning Course 2.00 Developing Project Charters and Tracking Six Sigma Projects oper_14_a02_bs_enus Elearning Course 1.50 Final Exam: Six Sigma Black Belt (2007 BOK): Define oper_14_a01_fe_enus Final Exam 0.70 Six Sigma Black Belt (2007 BOK): Measure Process Characteristics for Six Sigma oper_15_a01_bs_enus Elearning Course 2.00 Data Collection and Measurement in Six Sigma oper_15_a02_bs_enus Elearning Course 2.00 Six Sigma Measurement Systems oper_15_a03_bs_enus Elearning Course 2.00 Basic Statistics and Graphical Methods for Six Sigma oper_15_a04_bs_enus Elearning Course 2.00 Probability for Six Sigma oper_15_a05_bs_enus Elearning Course 2.00 Process Capability for Six Sigma oper_15_a06_bs_enus Elearning Course 2.00 Final Exam: Six Sigma Black Belt (2007 BOK): Measure oper_15_a01_fe_enus Final Exam 2.40 Six Sigma Black Belt (2007 BOK): Analyze Correlation and Regression Analysis in Six Sigma oper_16_a01_bs_enus Elearning Course 1.50 Multivariate Analysis and Attribute Data Analysis in Six Sigma oper_16_a02_bs_enus Elearning Course 2.00 Hypothesis Testing Concepts and Tests for Means in Six Sigma oper_16_a03_bs_enus Elearning Course 2.00 Tests for Variances and Proportions, ANOVA, and Chi square Tests in Six Sigma oper_16_a04_bs_enus Elearning Course 2.00 Nonparametric Tests in Six Sigma Analysis oper_16_a05_bs_enus Elearning Course 2.00 Nonstatistical Analysis Methods in Six Sigma oper_16_a06_bs_enus Elearning Course 2.00 Final Exam: Six Sigma Black Belt (2007 BOK): Analyze oper_16_a01_fe_enus Final Exam 2.30 Six Sigma Black Belt (2007 BOK): Improve Designing and Planning Experiments in Six Sigma oper_17_a01_bs_enus Elearning Course 2.00 Conducting Experiments and Analyzing Results in Six Sigma oper_17_a02_bs_enus Elearning Course 2.00 Improvement Methods and Implementation Issues in Six Sigma oper_17_a03_bs_enus Elearning Course 2.00 Final Exam: Six Sigma Black Belt (2007 BOK): Improve oper_17_a01_fe_enus Final Exam 1.20 Six Sigma Black Belt (2007 BOK): Control Statistical Process Control (SPC) in Six Sigma oper_18_a01_bs_enus Elearning Course 2.00 Nonstatistical Control Tools and Maintaining Controls in Six Sigma oper_18_a02_bs_enus Elearning Course 2.00 Sustaining Improvements and Gains from Six Sigma Projects oper_18_a03_bs_enus Elearning Course 2.00 Final Exam: Six Sigma Black Belt (2007 BOK): Control oper_18_a01_fe_enus Final Exam 1.20 Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies Common Design for Six Sigma Methodologies, Design for X, and Robust Design oper_19_a01_bs_enus Elearning Course 2.00 Special Design Tools in Design for Six Sigma oper_19_a02_bs_enus Elearning Course 2.00 Final Exam: Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies oper_19_a01_fe_enus Final Exam 0.80 Fundamentals of Lean for Business Organizations Introduction to Lean for Service and Manufacturing Organizations oper_20_a01_bs_enus Elearning Course 1.00 Using Lean for Perfection and Quality oper_20_a02_bs_enus Elearning Course 1.00 Lean Tools and Techniques for Flow and Pull oper_20_a03_bs_enus Elearning Course 1.00 Reducing Waste and Streamlining Value Flow Using Lean oper_20_a04_bs_enus Elearning Course 1.00 Value Stream Mapping in Lean Business oper_20_a05_bs_enus Elearning Course 1.00 Applying Lean in Service and Manufacturing Organizations oper_20_a06_bs_enus Elearning Course 1.00 Five Steps to Perfection: Implementing Lean _pc_bi_ssbi009 Elearning BI Scenario 0.10 Value Stream Maps for Non manufacturing Processes _pc_bi_ssbi010 Elearning BI Scenario 0.10 Operations Management Operations Management and the Organization oper_21_a01_bs_enus Elearning Course 1.00 Operations Management: Product and Service Management oper_21_a02_bs_enus Elearning Course 1.00 Operations and Supply Chain Management oper_21_a03_bs_enus Elearning Course 1.00 Operations Management: Inventory Management oper_21_a04_bs_enus Elearning Course 1.00 Operations Management: Forecasting and Capacity Planning oper_21_a05_bs_enus Elearning Course 1.00 Operations Management: Operations Scheduling oper_21_a06_bs_enus Elearning Course 1.00 Operations Management: Management of Quality oper_21_a07_bs_enus Elearning Course 1.00 Operations Management: Facilities Planning and Management oper_21_a08_bs_enus Elearning Course 1.00 Managing Customer Driven Process Improvement Customer driven Process Improvement: Basic Framework oper_22_a01_bs_enus Elearning Course 1.00 Customer driven Process Improvement: Identifying Customer Needs oper_22_a02_bs_enus Elearning Course 1.00 Customer driven Process Improvement: From Customer Needs to Process Requirements oper_22_a03_bs_enus Elearning Course 1.00 Customer Driven Process Improvement: Mapping and Measuring Processes oper_22_a04_bs_enus Elearning Course 1.00 Customer driven Process Improvement: Analyzing Process Problems oper_22_a05_bs_enus Elearning Course 1.00 Customer Driven Process Improvement: Identifying Improvement Ideas and Solutions oper_22_a06_bs_enus Elearning Course 1.00 Customer driven Process Improvement: Implementing and Maintaining Improvements oper_22_a07_bs_enus Elearning Course 1.00 Purchasing and Vendor Management Essentials Fundamentals of Purchasing and Vendor Management oper_23_a01_bs_enus Elearning Course 1.00 Purchasing: Finding Sources of Supply oper_23_a02_bs_enus Elearning Course 1.00 Selecting Suppliers and Administering Contracts oper_23_a03_bs_enus Elearning Course 1.00 Evaluating Supplier Performance and Managing Supplier Relationships oper_23_a04_bs_enus Elearning Course 1.00 Six Sigma: Champion Training Introduction to Six Sigma for Champions oper_03_a01_bs_enus Elearning Course 3.00 Six Sigma Process Improvement oper_03_a02_bs_enus Elearning Course 3.00 Six Sigma Projects and Project Teams oper_03_a03_bs_enus Elearning Course 2.50 Managing and Deploying Six Sigma oper_03_a04_bs_enus Elearning Course 3.50 Certified Manager of Quality/Organizational Excellence Leadership oper_04_a01_bs_enus Elearning Course 2.50 Team Dynamics oper_04_a02_bs_enus Elearning Course 2.00 1

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Developing and Deploying Strategic Plans oper_04_a03_bs_enus Elearning Course 2.50 Managerial Skills and Abilities oper_04_a04_bs_enus Elearning Course 2.50 Communication Skills and Project Management oper_04_a05_bs_enus Elearning Course 2.00 Quality Systems, Models, and Theories oper_04_a06_bs_enus Elearning Course 2.00 Problem Solving and Process Management Tools oper_04_a07_bs_enus Elearning Course 2.50 Measurement: Assessment and Metrics oper_04_a08_bs_enus Elearning Course 1.50 Customer Focused Management oper_04_a09_bs_enus Elearning Course 2.50 Supply Chain Management oper_04_a10_bs_enus Elearning Course 1.50 Training and Development oper_04_a11_bs_enus Elearning Course 2.00 The Foundations of Six Sigma Lean and Six Sigma oper_11_a01_bs_enus Elearning Course 2.00 Are You Listening to Your Customers? _pc_bi_ssbi001 Elearning BI Scenario 0.10 Quick Wins in Six Sigma Implementation _pc_bi_ssbi002 Elearning BI Scenario 0.10 Six Sigma Versus TQM _pc_bi_ssbi003 Elearning BI Scenario 0.10 Lean Inbound Transportation _pc_bi_ssbi004 Elearning BI Scenario 0.10 A Critical to quality Tree What s That? _pc_bi_ssbi006 Elearning BI Scenario 0.10 Basic Measurement Concepts in Six Sigma _pc_bi_ssbi007 Elearning BI Scenario 0.10 Does Your Business Really Need Six Sigma? _pc_ch_ssch001 Elearning Challenge Scenario 0.35 Identifying Candidates for Key Six Sigma Roles _pc_ch_ssch002 Elearning Challenge Scenario 0.35 Six Sigma Green Belt: Six Sigma and the Organization Six Sigma and Organizational Goals oper_24_a01_bs_enus Elearning Course 2.00 Lean Principles and Six Sigma Projects oper_24_a02_bs_enus Elearning Course 2.50 Design for Six Sigma and FMEA oper_24_a03_bs_enus Elearning Course 1.50 Six Sigma Green Belt: Define Six Sigma Project Identification oper_25_a01_bs_enus Elearning Course 1.50 Voice of the Customer in Six Sigma oper_25_a02_bs_enus Elearning Course 2.00 Basics of Six Sigma Project Management oper_25_a03_bs_enus Elearning Course 2.00 Six Sigma Management and Planning Tools oper_25_a04_bs_enus Elearning Course 1.50 Performance Metrics for Six Sigma oper_25_a05_bs_enus Elearning Course 1.50 Six Sigma Project Team Dynamics and Performance oper_25_a06_bs_enus Elearning Course 1.50 Six Sigma Green Belt: Measure Process Documentation and Analysis in Six Sigma oper_26_a01_bs_enus Elearning Course 1.00 Basic Probability and Statistical Distributions in Six Sigma oper_26_a02_bs_enus Elearning Course 1.50 Data Classification, Sampling, and Collection in Six Sigma oper_26_a03_bs_enus Elearning Course 1.50 Statistics and Graphical Presentation in Six Sigma oper_26_a04_bs_enus Elearning Course 1.00 Measurement System Analysis in Six Sigma oper_26_a05_bs_enus Elearning Course 1.50 Process and Performance Capability Measurement in Six Sigma oper_26_a06_bs_enus Elearning Course 1.50 Six Sigma Green Belt: Analyze Multi vari Studies, Correlation, and Linear Regression in Six Sigma oper_27_a01_bs_enus Elearning Course 1.50 Introduction to Hypothesis Testing and Tests for Means in Six Sigma oper_27_a02_bs_enus Elearning Course 2.00 Hypothesis Tests for Variances and Proportions in Six Sigma oper_27_a03_bs_enus Elearning Course 1.50 Six Sigma Green Belt: Improve Design of Experiments in Six Sigma oper_28_a01_bs_enus Elearning Course 1.50 Root Cause Analysis and Waste Elimination in Six Sigma oper_28_a02_bs_enus Elearning Course 1.50 Cycle Time Reduction and Kaizen in Six Sigma oper_28_a03_bs_enus Elearning Course 1.00 Six Sigma Green Belt: Control Statistical Process Control and Control Plans in Six Sigma oper_29_a01_bs_enus Elearning Course 1.50 Creating and Using Control Charts in Six Sigma oper_29_a02_bs_enus Elearning Course 2.00 Lean Tools for Process Control in Six Sigma oper_29_a03_bs_enus Elearning Course 1.00 Six Sigma Yellow Belt: Six Sigma Fundamentals Six Sigma and Lean Foundations and Principles oper_30_a01_bs_enus Elearning Course 1.50 Six Sigma Team Basics, Roles, and Responsibilities oper_30_a02_bs_enus Elearning Course 1.50 Six Sigma Quality Tools oper_30_a03_bs_enus Elearning Course 1.00 Six Sigma Metrics oper_30_a04_bs_enus Elearning Course 1.00 Six Sigma Yellow Belt: Measure Basic Statistics for Six Sigma oper_32_a01_bs_enus Elearning Course 1.00 Data Types and Data Collection in Six Sigma oper_32_a02_bs_enus Elearning Course 1.50 Six Sigma Yellow Belt: Define Identifying Six Sigma Projects oper_31_a01_bs_enus Elearning Course 1.50 Six Sigma Project Management Basics oper_31_a02_bs_enus Elearning Course 1.50 Mentoring Asset Mentoring Six Sigma Green Belt (SSGB) mntcssgb Mentoring Asset Test Preps TestPrep Six Sigma Green Belt (SSGB) oper_ssgb_a02_tp_enus Testprep Exam 4.00 Strategic Planning Curriculum Leading and Implementing Sustainable Green Business Strategies Introduction to Green Business and Sustainability stgy_04_a01_bs_enus Elearning Course 2.00 Green Business: Planning Sustainability Strategies stgy_04_a02_bs_enus Elearning Course 2.00 Green Business: Implementing Sustainability Strategies stgy_04_a03_bs_enus Elearning Course 2.00 Final Exam: Leading and Implementing Sustainable Green Business Strategies stgy_04_a01_fe_enus Final Exam 1.20 The Fundamentals of Globalization The Fundamentals of Globalization: The Global Context stgy_05_a01_bs_enus Elearning Course 1.00 Fundamentals of Globalization: Analyzing the Global Environment stgy_05_a02_bs_enus Elearning Course 1.00 The Fundamentals of Globalization: Strategies for Globalization stgy_05_a03_bs_enus Elearning Course 1.00 Fundamentals of Globalization: Managing in a Global Environment stgy_05_a04_bs_enus Elearning Course 1.00 Managing Expatriates' Career Development _pc_bi_mgbi011 Elearning BI Scenario 0.10 The Etiquette of Cross cultural Gift Giving _pc_bi_spbi015 Elearning BI Scenario 0.10 Evaluating Globalization Opportunities _pc_ch_lach019 Elearning Challenge Scenario 0.25 Final Exam: The Fundamentals of Globalization stgy_05_a01_fe_enus Final Exam 0.80 IT Strategy Essentials IT Strategy Essentials: Business and IT Strategy Alignment stgy_06_a01_bs_enus Elearning Course 1.00 IT Strategy Essentials: Creating an IT Strategy Plan stgy_06_a02_bs_enus Elearning Course 1.00 IT Strategy Essentials: Implementing an IT Strategy stgy_06_a03_bs_enus Elearning Course 1.00 Final Exam: IT Strategy Essentials stgy_06_a01_fe_enus Final Exam 0.60 Business Law Essentials Business Law Basic Concepts stgy_07_a01_bs_enus Elearning Course 1.00 Business Law and Ethics stgy_07_a02_bs_enus Elearning Course 1.00 Business Law and the Manager's Responsibilities stgy_07_a03_bs_enus Elearning Course 1.00 Final Exam: Business Law Essentials stgy_07_a01_fe_enus Final Exam 0.60 2

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Developing Strategic Thinking Acumen Developing the Capacity to Think Strategically stgy_08_a01_bs_enus Elearning Course 1.00 Developing the Strategic Thinking Skill of Seeing the Big Picture stgy_08_a02_bs_enus Elearning Course 1.00 Using Strategic Thinking Skills stgy_08_a03_bs_enus Elearning Course 1.00 Effective Critical Analysis of Business Reports _pc_bi_pfbi004 Elearning BI Scenario 0.10 Returning to Core Competencies _pc_bi_lsbi014 Elearning BI Scenario 0.10 Competitive Awareness and Strategy _pc_ch_lach022 Elearning Challenge Scenario 0.25 Final Exam: Developing Strategic Thinking Acumen stgy_08_a01_fe_enus Final Exam 0.60 Risk Management Risk Management: Identifying Risk stgy_09_a01_bs_enus Elearning Course 1.00 Risk Management: Assessing Risk stgy_09_a02_bs_enus Elearning Course 1.00 Risk Management: Dealing with Risk stgy_09_a03_bs_enus Elearning Course 1.00 Final Exam: Risk Management stgy_09_a01_fe_enus Final Exam 0.60 Business Planning Essentials Business Planning Essentials: Preparing a Business Plan stgy_10_a01_bs_enus Elearning Course 1.00 Business Planning Essentials: Performing Key Analyses stgy_10_a02_bs_enus Elearning Course 1.00 Business Planning Essentials: Preparing for Implementation stgy_10_a03_bs_enus Elearning Course 1.00 Final Exam: Business Planning Essentials stgy_10_a01_fe_enus Final Exam 0.60 Marketing Curriculum Marketing Essentials Marketing Essentials: Introduction to Marketing mkt_01_a01_bs_enus Elearning Course 1.00 Marketing Essentials: Planning and People mkt_01_a02_bs_enus Elearning Course 1.00 Marketing Essentials: Product and Price mkt_01_a03_bs_enus Elearning Course 1.00 Marketing Essentials: Place mkt_01_a04_bs_enus Elearning Course 1.00 Marketing Essentials: Promotion mkt_01_a05_bs_enus Elearning Course 1.00 Marketing Essentials: Marketing and Ethics mkt_01_a06_bs_enus Elearning Course 1.00 Designing Products to Fit the Channel _pc_bi_spbi005 Elearning BI Scenario 0.10 Using Web Analytics to Increase Sales _pc_bi_spbi012 Elearning BI Scenario 0.10 Trade Show Marketing Planning Ahead _pc_bi_spbi013 Elearning BI Scenario 0.10 Competitive Marketing Strategies Competitive Marketing Strategies: Conducting an Internal Analysis mkt_02_a01_bs_enus Elearning Course 1.00 Competitive Marketing Strategies: Analyzing Competitors mkt_02_a02_bs_enus Elearning Course 1.00 Competitive Marketing Strategies: Selecting and Implementing Strategies mkt_02_a03_bs_enus Elearning Course 1.00 Increasing Competitiveness through Collaboration _pc_ch_lsch006 Elearning Challenge Scenario 0.20 Strategic Brand Management Building Lasting Customer brand Relationships mkt_03_a01_bs_enus Elearning Course 1.00 Developing a Brand Internally mkt_03_a02_bs_enus Elearning Course 1.00 Global Brand Management mkt_03_a03_bs_enus Elearning Course 1.00 Brand Management for Social Media and Wireless Technologies mkt_03_a04_bs_enus Elearning Course 1.00 FINANCE, HUMAN RESOURCES and ADMINISTRATION Finance and Accounting Curriculum Finance and Accounting Essentials for Non financial Professionals Principles of Accounting and Finance for Non financial Professionals fin_02_a01_bs_enus Elearning Course 1.00 Cash Flow Management Essentials for Non financial Professionals fin_02_a02_bs_enus Elearning Course 1.00 The Time Value of Money and Investment Decisions for Non financial Professionals fin_02_a03_bs_enus Elearning Course 1.00 The Essentials of Budgeting for Non financial Professionals fin_02_a04_bs_enus Elearning Course 1.00 Financial Statements for Non financial Professionals fin_02_a05_bs_enus Elearning Course 1.00 Analyzing Financial Statements for Non financial Professionals fin_02_a06_bs_enus Elearning Course 1.00 Increasing Cash Flow in Times of Need _pc_bi_fabi003 Elearning BI Scenario 0.10 Attracting New Investors Keeping Presentations Focused _pc_bi_fabi004 Elearning BI Scenario 0.10 What's Your Gross Profit Margin Really Saying? _pc_bi_fabi006 Elearning BI Scenario 0.10 Recognizing The Value of Intangible Assets _pc_bi_fabi007 Elearning BI Scenario 0.10 Recession: How it Affects Business _pc_bi_fabi008 Elearning BI Scenario 0.10 Assessing Nonrecurring Items in Income Statements _pc_bi_fabi009 Elearning BI Scenario 0.10 The Time Value of Money: Possible Pitfalls _pc_bi_fabi011 Elearning BI Scenario 0.10 Using Financial Analysis for Credit Decisions _pc_ch_lach012 Elearning Challenge Scenario 0.25 Accounting Fundamentals Basic Accounting Principles and Framework fin_03_a01_bs_enus Elearning Course 1.00 The Accounting Equation and Financial Statements fin_03_a02_bs_enus Elearning Course 1.00 The Accounting Cycle and Accrual Accounting fin_03_a03_bs_enus Elearning Course 1.00 Accounting Transactions and Books of Account fin_03_a04_bs_enus Elearning Course 1.00 Trial Balance & Adjusting Entries fin_03_a05_bs_enus Elearning Course 1.00 The Income Statement fin_03_a06_bs_enus Elearning Course 1.00 The Balance Sheet fin_03_a07_bs_enus Elearning Course 1.00 The Cash Flow Statement fin_03_a08_bs_enus Elearning Course 1.00 Accounting for Companies' Stock Transactions and Dividends fin_03_a09_bs_enus Elearning Course 1.00 Outsourcing Financial Activities _pc_bi_fabi001 Elearning BI Scenario 0.10 Deconstructing the Balance Sheet _pc_bi_fabi010 Elearning BI Scenario 0.10 Final Exam: Accounting Fundamentals fin_03_a01_fe_enus Final Exam 1.80 Budgeting Essentials Organizational Budgeting Activities and the Master Budget fin_05_a01_bs_enus Elearning Course 1.00 Planning and Preparing an Operating Budget fin_05_a02_bs_enus Elearning Course 1.00 Preparing Operating Budgets and the Cash Budget fin_05_a03_bs_enus Elearning Course 1.00 Using Budgets for Management and Control fin_05_a04_bs_enus Elearning Course 1.00 Final Exam: Budgeting Essentials fin_05_a01_fe_enus Final Exam 0.80 Auditing Essentials Introduction to Auditing fin_06_a01_bs_enus Elearning Course 1.00 Auditing for Internal Control and Risk Assessment fin_06_a02_bs_enus Elearning Course 1.00 Auditing the Revenue Cycle fin_06_a03_bs_enus Elearning Course 1.00 Auditing for Cash and Inventories fin_06_a04_bs_enus Elearning Course 1.00 Using Audits to Help Prevent Business Fraud _pc_bi_fabi002 Elearning BI Scenario 0.10 Final Exam: Auditing Essentials fin_06_a01_fe_enus Final Exam 0.80 Capital Budgeting Essentials Capital Budgeting: The Capital Budgeting Process fin_07_a01_bs_enus Elearning Course 1.00 Capital Budgeting: Net Present Value and Internal Rate of Return fin_07_a02_bs_enus Elearning Course 1.00 Capital Budgeting: Discounted Payback Period and Profitability Index fin_07_a03_bs_enus Elearning Course 1.00 Capital Budgeting: Capital Allocation fin_07_a04_bs_enus Elearning Course 1.00 Final Exam: Capital Budgeting Essentials fin_07_a01_fe_enus Final Exam 0.80 Global Banking and Financial Services Curriculum 3

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Bank Branch Operations Management Bank Branch Management: Mortgage and Auto Loans fini_01_a01_bs_enus Elearning Course 1.00 Bank Branch Management: Payment and Settlement Systems fini_01_a02_bs_enus Elearning Course 1.00 Bank Branch Management: Teller Roles and Credit Card Operations fini_01_a03_bs_enus Elearning Course 1.00 Bank Branch Management: Dealing with Operational and Credit Risks fini_01_a04_bs_enus Elearning Course 1.00 Bank Branch Management: Internal Controls and Banking Technology fini_01_a05_bs_enus Elearning Course 1.00 Bank Branch Management: Branch Security and Fraud fini_01_a06_bs_enus Elearning Course 1.00 Commodity and Energy Markets, Futures, and Forwards Commodity and Energy Markets and Derivatives fini_02_a01_bs_enus Elearning Course 1.00 Futures Fundamentals: Commodity, Equity, and Currency Futures fini_02_a02_bs_enus Elearning Course 1.00 Interest Rate Futures and Forward Rate Agreements fini_02_a03_bs_enus Elearning Course 1.00 Insurance Concepts, Types, and Annuities Insurance Basics, Underwriting, and Actuarial Practices fini_03_a01_bs_enus Elearning Course 1.00 Life, Health, and General Insurance fini_03_a02_bs_enus Elearning Course 2.00 Special Insurance Arrangements: Group Insurance, Reinsurance, and Annuities fini_03_a03_bs_enus Elearning Course 1.50 Mutual Fund Concepts, Portfolio Management, and Regulations Mutual Funds: Basic Concepts, Structure, and Types fini_04_a01_bs_enus Elearning Course 1.00 Mutual Funds: Portfolio Management and Accounting fini_04_a02_bs_enus Elearning Course 0.50 Mutual Funds: Performance Evaluation and Regulations fini_04_a03_bs_enus Elearning Course 1.00 Global Banking Supervision and Anti Money Laundering Regulations Banking Supervision and Corporate Governance fini_05_a01_bs_enus Elearning Course 1.00 Internal Control and Audits in Banks fini_05_a02_bs_enus Elearning Course 1.00 Special Banking Risks and their Management fini_05_a03_bs_enus Elearning Course 1.00 Anti money Laundering and Global Initiatives fini_05_a04_bs_enus Elearning Course 1.00 Anti money Laundering and Regulatory Framework fini_05_a05_bs_enus Elearning Course 0.50 Bank Risks and Capital Adequacy Planning Basel Regulations and Capital Adequacy Requirements fini_06_a01_bs_enus Elearning Course 1.00 Capital Adequacy Planning Approaches fini_06_a02_bs_enus Elearning Course 1.00 Basel Regulations and Bank Risk Management Basel II and Basel III: An Overview fini_07_a01_bs_enus Elearning Course 1.00 IRB Framework and Risk rating System fini_07_a02_bs_enus Elearning Course 1.00 IRB Approach for Corporate and Retail Exposures fini_07_a03_bs_enus Elearning Course 1.00 Quantification of IRB Systems fini_07_a04_bs_enus Elearning Course 1.00 Data Maintenance and Oversight for IRB Systems fini_07_a05_bs_enus Elearning Course 1.00 Basel Regulations and Operational Risk Management fini_07_a06_bs_enus Elearning Course 1.00 Operational Risk and Advanced Measurement Approach fini_07_a07_bs_enus Elearning Course 1.00 Operational Risk Identification, Assessment, and Quantification fini_07_a08_bs_enus Elearning Course 1.00 Operational Risk Management Framework, Process, and Applications fini_07_a09_bs_enus Elearning Course 1.00 Basel III and Liquidity Risk Management Management and Supervision of Liquidity Risk fini_08_a01_bs_enus Elearning Course 1.00 Liquidity Risk Measurement, Monitoring, and Application of Standards fini_08_a02_bs_enus Elearning Course 1.00 Counterparty Credit Risk and Credit Rating Derivative Contracts: Futures, Forwards, Swaps, and Options fini_09_a01_bs_enus Elearning Course 1.00 Measuring Credit Risk of Derivative Contracts fini_09_a02_bs_enus Elearning Course 1.00 Mitigating Credit Risk fini_09_a03_bs_enus Elearning Course 1.00 Credit Rating Systems and Capital Reserves fini_09_a04_bs_enus Elearning Course 1.00 Credit Risk Analysis Credit Analysis and Loan Pricing and Regulations fini_10_a01_bs_enus Elearning Course 0.50 Financial Analysis for Credit Risk Determination fini_10_a02_bs_enus Elearning Course 1.00 Nonfinancial Credit and Asset Analysis fini_10_a03_bs_enus Elearning Course 1.00 Problem Loans and Risk Analysis for Common Loans fini_10_a04_bs_enus Elearning Course 0.50 Risk Analysis for Specialized Loans fini_10_a05_bs_enus Elearning Course 1.00 Credit Derivative Instruments Credit Derivatives and Credit Risk fini_11_a01_bs_enus Elearning Course 1.00 Classical Credit Derivatives and Total Return Swaps fini_11_a02_bs_enus Elearning Course 1.00 Securitization and Asset backed Securities fini_11_a03_bs_enus Elearning Course 1.00 Credit linked and Repackaged Notes fini_11_a04_bs_enus Elearning Course 1.00 Credit Default Swaps and Credit Spread Options fini_11_a05_bs_enus Elearning Course 1.00 Credit Derivatives Applications fini_11_a06_bs_enus Elearning Course 1.00 Credit Derivatives: Pricing and Operational Issues fini_11_a07_bs_enus Elearning Course 1.00 Credit Derivatives: Regulatory, Legal, and Taxation Issues fini_11_a08_bs_enus Elearning Course 1.00 Human Resources Curriculum Recruiting and Retention Strategies Recruiting Talent hr_05_a01_bs_enus Elearning Course 2.00 Retaining Your Talent Pool hr_05_a02_bs_enus Elearning Course 2.00 Fringe Benefits: Maintaining a Competitive Hiring Advantage _pc_bi_hrbi004 Elearning BI Scenario 0.10 Aligning Recruitment to Job Requirements _pc_bi_hrbi001 Elearning BI Scenario 0.10 Preventing High Turnover Rates: How to Keep The Best _pc_bi_mgbi008 Elearning BI Scenario 0.10 Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011 Elearning BI Scenario 0.10 Surviving the Talent Crunch _pc_ch_lsch007 Elearning Challenge Scenario 0.20 Final Exam: Recruiting and Retention Strategies hr_05_a01_fe_enus Final Exam 0.80 Essentials of Interviewing and Hiring Essentials of Interviewing and Hiring: Screening Applicants for Interviewing hr_06_a01_bs_enus Elearning Course 1.00 Essentials of Interviewing and Hiring: Preparing to Interview hr_06_a02_bs_enus Elearning Course 1.00 Essentials of Interviewing and Hiring: Conducting an Effective Interview hr_06_a03_bs_enus Elearning Course 1.00 Essentials of Interviewing and Hiring: Behavioral Interview Techniques hr_06_a04_bs_enus Elearning Course 1.00 Essentials of Interviewing and Hiring: Selecting the Right Candidate hr_06_a05_bs_enus Elearning Course 1.00 Guarding Against Interviewing Biases _pc_bi_hrbi003 Elearning BI Scenario 0.10 Conducting Interviews: Asking the Right Questions _pc_bi_hrbi014 Elearning BI Scenario 0.10 Creating a Compelling Job Description _pc_bi_hrbi015 Elearning BI Scenario 0.10 Hiring Strategic Thinkers _pc_ch_lach011 Elearning Challenge Scenario 0.25 Hiring a New Employee _pc_ch_lach028 Elearning Challenge Scenario 0.25 Final Exam: Essentials of Interviewing and Hiring hr_06_a01_fe_enus Final Exam 1.00 The role of HR as a Business Partner HR as Business Partner: From Cost Center to Strategic Partner hr_07_a01_bs_enus Elearning Course 1.00 HR as Business Partner: Linking HR Functions with Organizational Goals hr_07_a02_bs_enus Elearning Course 1.00 HR as Business Partner: Managing Talent for Organizational Success hr_07_a03_bs_enus Elearning Course 1.00 HR as Business Partner: Using Metrics and Designing Strategic Initiatives hr_07_a04_bs_enus Elearning Course 1.00 Final Exam: The role of HR as a Business Partner hr_07_a01_fe_enus Final Exam 0.80 4

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Organizational Behavior Fundamentals of Organizational Behavior for the Individual hr_08_a01_bs_enus Elearning Course 1.00 Fundamentals of Organizations Groups hr_08_a02_bs_enus Elearning Course 1.00 Understanding Organizational Power and Politics hr_08_a03_bs_enus Elearning Course 1.00 Organizational Structure and Employee Behavior hr_08_a04_bs_enus Elearning Course 1.00 Organizational Behavior: Dynamics of a Positive Organizational Culture hr_08_a05_bs_enus Elearning Course 1.00 Final Exam: Organizational Behavior hr_08_a01_fe_enus Final Exam 1.00 Human Resources Core Knowledge (HRCI: PHR/SPHR aligned) Human Resources Core Knowledge: Skills, Concepts, and Tools hr_09_a01_bs_enus Elearning Course 1.00 Human Resources Core Knowledge: Functions and Activities hr_09_a02_bs_enus Elearning Course 1.00 Final Exam: Human Resources Core Knowledge (HRCI: PHR/SPHR aligned) hr_09_a01_fe_enus Final Exam 0.40 Business Management and Strategy (HRCI: PHR/SPHR aligned) Business Management and Strategy: The HR Function and Business Environment hr_10_a01_bs_enus Elearning Course 1.00 Business Management and Strategy: HR and the Strategic Planning Process hr_10_a02_bs_enus Elearning Course 1.00 Business Management and Strategy: HR Functions and Roles hr_10_a03_bs_enus Elearning Course 1.00 Final Exam: Business Management and Strategy (HRCI: PHR/SPHR aligned) hr_10_a01_fe_enus Final Exam 0.60 Workforce Planning and Employment (HRCI: PHR/SPHR aligned) Workforce Planning and Employment: Employment Legislation hr_11_a01_bs_enus Elearning Course 1.00 Workforce Planning and Employment: Recruitment Strategies hr_11_a02_bs_enus Elearning Course 1.00 Workforce Planning and Employment: Sourcing and Selecting Candidates hr_11_a03_bs_enus Elearning Course 1.50 Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies hr_11_a04_bs_enus Elearning Course 1.50 Final Exam: Workforce Planning and Employment (HRCI: PHR/SPHR aligned) hr_11_a01_fe_enus Final Exam 1.00 Human Resource Development (HRCI: PHR/SPHR aligned) Human Resource Development: Regulations and Organizational Development hr_12_a01_bs_enus Elearning Course 1.50 Human Resource Development: Employee Training hr_12_a02_bs_enus Elearning Course 1.00 Human Resource Development: Performance Appraisal and Talent Management hr_12_a03_bs_enus Elearning Course 1.00 Final Exam: Human Resource Development (HRCI: PHR/SPHR aligned) hr_12_a01_fe_enus Final Exam 0.70 Compensation and Benefits (HRCI: PHR/SPHR aligned) Compensation and Benefits: Regulations, Strategies, and Needs Assessment hr_13_a01_bs_enus Elearning Course 1.50 Compensation and Benefits: Managing Policies, Programs, and Activities hr_13_a02_bs_enus Elearning Course 0.50 Compensation and Benefits: Organizational Responsibilities hr_13_a03_bs_enus Elearning Course 1.00 Final Exam: Compensation and Benefits (HRCI: PHR/SPHR aligned) hr_13_a01_fe_enus Final Exam 0.60 Employee and Labor Relations (HRCI: PHR/SPHR aligned) Employee and Labor Relations: Employment Regulations and Organizational Programs hr_14_a01_bs_enus Elearning Course 1.50 Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution hr_14_a02_bs_enus Elearning Course 1.00 Employee and Labor Relations: Unions and Collective Bargaining hr_14_a03_bs_enus Elearning Course 1.50 Final Exam: Employee and Labor Relations (HRCI: PHR/SPHR aligned) hr_14_a01_fe_enus Final Exam 0.80 Risk Management (HRCI: PHR/SPHR aligned) Risk Management: Organizational Risk and Safety and Health Legislation hr_15_a01_bs_enus Elearning Course 1.50 Risk Management: Workplace Safety, Security, and Privacy hr_15_a02_bs_enus Elearning Course 1.00 Final Exam: Risk Management (HRCI: PHR/SPHR aligned) hr_15_a01_fe_enus Final Exam 0.50 Strategic Human Resource Management (HRCI: SPHR aligned) Strategic HR for SPHR Exam Candidates Part I hr_16_a01_bs_enus Elearning Course 1.50 Strategic HR for SPHR Exam Candidates Part II hr_16_a02_bs_enus Elearning Course 1.50 Final Exam: Strategic Human Resource Management (HRCI: SPHR aligned) hr_16_a01_fe_enus Final Exam 0.60 Administrative Support Curriculum Essential Skills for Administrative Support Professionals Administrative Professionals: Common Administrative Support Tasks ad_01_a02_bs_enus Elearning Course 1.00 Administrative Professionals: Maximizing Your Relationship with Your Boss ad_01_a03_bs_enus Elearning Course 1.00 Administrative Professionals: Interacting with Others ad_01_a04_bs_enus Elearning Course 1.00 Administrative Professionals: Putting Your Best Foot Forward ad_01_a05_bs_enus Elearning Course 1.00 MANAGEMENT and LEADERSHIP Management Curriculum The Fundamentals of Business Crises Management Demonstrating Accountability in a Crisis Situation _pc_ch_lach007 Elearning Challenge Scenario 0.25 Perseverance and Flexibility in Times of Crisis _pc_ch_lach026 Elearning Challenge Scenario 0.25 Managing Organizational Change Managing Change: Understanding Change mgmt_13_a01_bs_enus Elearning Course 1.00 Managing Change: Building Positive Support for Change mgmt_13_a02_bs_enus Elearning Course 1.00 Managing Change: Dealing with Resistance to Change mgmt_13_a03_bs_enus Elearning Course 1.00 Managing Change: Sustaining Organizational Change mgmt_13_a04_bs_enus Elearning Course 1.00 Communicating Properly during Layoffs _pc_bi_hrbi005 Elearning BI Scenario 0.10 Involving Employees in Corporate Change _pc_bi_lsbi011 Elearning BI Scenario 0.10 Communicating Organizational Change _pc_bi_mgbi015 Elearning BI Scenario 0.10 Developing People _pc_ch_lach013 Elearning Challenge Scenario 0.25 Beyond Change: Working with Agility _pc_bi_pabi009 Elearning BI Scenario 0.10 Business Coaching Essentials Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_enus Elearning Course 1.00 Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_enus Elearning Course 1.00 Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_enus Elearning Course 1.00 Business Coaching: Using Different Coaching Styles mgmt_14_a04_bs_enus Elearning Course 1.00 The Art of Effective Coaching _pc_bi_lsbi018 Elearning BI Scenario 0.10 Coaching _pc_ch_lach024 Elearning Challenge Scenario 0.25 Management Essentials Management Essentials: Directing Others mgmt_15_a01_bs_enus Elearning Course 1.00 Management Essentials: Delegating mgmt_15_a02_bs_enus Elearning Course 1.00 Management Essentials: Developing Your Direct Reports mgmt_15_a03_bs_enus Elearning Course 1.00 Management Essentials: Confronting Difficult Employee Behavior mgmt_15_a04_bs_enus Elearning Course 1.00 Management Essentials: Managing a Diverse Team mgmt_15_a05_bs_enus Elearning Course 1.00 Management Essentials: Treating Your Direct Reports Fairly mgmt_15_a06_bs_enus Elearning Course 1.00 Management Essentials: Caring about Your Direct Reports mgmt_15_a07_bs_enus Elearning Course 1.00 Acting Decisively _pc_ch_lach034 Elearning Challenge Scenario 0.25 Employee Dismissal _pc_ch_lach038 Elearning Challenge Scenario 0.25 Managing Fairly _pc_bi_mgbi016 Elearning BI Scenario 0.10 First Time Manager Essentials First Time Manager: Understanding a Manager's Role mgmt_16_a01_bs_enus Elearning Course 1.00 First Time Manager: Challenges mgmt_16_a02_bs_enus Elearning Course 1.00 First Time Manager: Meeting Expectations mgmt_16_a03_bs_enus Elearning Course 1.00 Making the Move Into Management _pc_ch_lach029 Elearning Challenge Scenario 0.25 5

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Performance Appraisal Essentials Performance Appraisal Essentials: Planning for Appraisals mgmt_17_a01_bs_enus Elearning Course 1.00 Performance Appraisal Essentials: Conducting Traditional Appraisals mgmt_17_a02_bs_enus Elearning Course 1.00 Performance Appraisal Essentials: 360 degree Appraisals mgmt_17_a03_bs_enus Elearning Course 1.00 Preparing for Your Performance Appraisal _pc_bi_pfbi017 Elearning BI Scenario 0.10 Talent Management Essentials Talent Management: Basics mgmt_18_a01_bs_enus Elearning Course 1.00 Talent Management: Planning mgmt_18_a02_bs_enus Elearning Course 1.00 Talent Management: Acquiring Talent mgmt_18_a03_bs_enus Elearning Course 1.00 Talent Management: Developing and Engaging Talent mgmt_18_a04_bs_enus Elearning Course 1.00 Talent Management: Retaining Talent mgmt_18_a05_bs_enus Elearning Course 1.00 Attracting and Retaining Talent _pc_ch_lach021 Elearning Challenge Scenario 0.25 Essentials of Managing Technical Professionals Transitioning from Technical Professional to Management mgmt_19_a01_bs_enus Elearning Course 1.00 Strategies for Transitioning to Technical Management mgmt_19_a02_bs_enus Elearning Course 1.00 Managing Technical Professionals mgmt_19_a03_bs_enus Elearning Course 1.00 Workforce Generations Managing Workforce Generations: Introduction to Cross generational Employees mgmt_20_a01_bs_enus Elearning Course 1.00 Managing Workforce Generations: Working with a Multigenerational Team mgmt_20_a02_bs_enus Elearning Course 1.00 Managing Workforce Generations: Working with the 21st century Generation Mix mgmt_20_a03_bs_enus Elearning Course 1.00 Managing an Aging Workforce _pc_bi_mgbi005 Elearning BI Scenario 0.10 Developing the Next Generation _pc_bi_lsbi007 Elearning BI Scenario 0.10 Understanding the Motives of Millennials _pc_bi_mgbi014 Elearning BI Scenario 0.10 Managing Experts Meeting the Needs of Your Experts mgmt_21_a01_bs_enus Elearning Course 1.00 Overcoming Challenges When Managing Experts mgmt_21_a02_bs_enus Elearning Course 1.00 Managing Top Performers Is Always Easy...Right? _pc_bi_hrbi013 Elearning BI Scenario 0.10 Recognizing Natural Leaders _pc_ch_lsch001 Elearning Challenge Scenario 0.30 Advanced Management Skills Developing a High performance Organization mgmt_23_a01_bs_enus Elearning Course 1.00 Cross functional Strategic Management mgmt_23_a02_bs_enus Elearning Course 1.00 Managing for Rapid Change and Uncertainty mgmt_23_a03_bs_enus Elearning Course 1.00 Managing High Performers mgmt_23_a04_bs_enus Elearning Course 1.00 Managing New Managers mgmt_23_a05_bs_enus Elearning Course 1.00 Managing Experienced Managers mgmt_23_a06_bs_enus Elearning Course 1.00 Developing Adaptable Managers _pc_bi_mgbi013 Elearning BI Scenario 0.10 Employee Engagement _pc_ch_mgch006 Elearning Challenge Scenario 0.40 Delivering Bad News Effectively _pc_ch_lach033 Elearning Challenge Scenario 0.25 Building Upward Relationships _pc_ch_lach039 Elearning Challenge Scenario 0.25 Strategies for Successful Employee On boarding Strategies for Successful Employee Onboarding: An Introduction mgmt_24_a01_bs_enus Elearning Course 1.00 Strategies for Successful Employee Onboarding: Getting Started mgmt_24_a02_bs_enus Elearning Course 1.00 Strategies for Successful Employee Onboarding: Assessing Program Success mgmt_24_a03_bs_enus Elearning Course 1.00 Managing during Difficult Times Communicating during Difficult Times mgmt_25_a01_bs_enus Elearning Course 1.00 Managing Resources during Difficult Times mgmt_25_a02_bs_enus Elearning Course 1.00 Managing Attitudes during Difficult Times mgmt_25_a03_bs_enus Elearning Course 1.00 Dismissing an Employee Preparing to Dismiss an Employee mgmt_26_a01_bs_enus Elearning Course 1.00 Managing the Dismissal of an Employee mgmt_26_a02_bs_enus Elearning Course 1.00 Delegation Essentials Delegation Essentials: An Introduction to Delegating mgmt_27_a01_bs_enus Elearning Course 1.00 Delegation Essentials: The Delegation Process mgmt_27_a02_bs_enus Elearning Course 1.00 Delegation Essentials: Overcoming Delegation Problems mgmt_27_a03_bs_enus Elearning Course 1.00 Delegating Appropriate Tasks _pc_bi_mgbi007 Elearning BI Scenario 0.10 Developing Employees through Delegation _pc_ch_lach017 Elearning Challenge Scenario 0.25 Business Execution Business Execution: Understanding the Fundamentals mgmt_28_a01_bs_enus Elearning Course 1.00 Business Execution: Crafting a Business Strategy that Executes mgmt_28_a02_bs_enus Elearning Course 1.00 Business Execution: Linking Strategy to People and Operations mgmt_28_a03_bs_enus Elearning Course 1.00 Business Execution: Monitoring and Evaluating Initiatives mgmt_28_a04_bs_enus Elearning Course 1.00 Fostering a Business Execution Culture _pc_bi_lsbi008 Elearning BI Scenario 0.10 Performance Dashboard or Scorecard? _pc_bi_mgbi012 Elearning BI Scenario 0.10 Essential Mentoring Techniques Essential Mentoring Techniques: Mentoring Fundamentals mgmt_29_a01_bs_enus Elearning Course 1.00 Essential Mentoring Techniques: Designing and Initiating Mentoring Programs mgmt_29_a02_bs_enus Elearning Course 1.00 Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships mgmt_29_a03_bs_enus Elearning Course 1.00 Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program mgmt_29_a04_bs_enus Elearning Course 1.00 Thinking Like a CFO Thinking Like a CFO: Mind set and Financial Priorities mgmt_30_a01_bs_enus Elearning Course 1.00 Thinking Like a CFO: Making Financial Decisions mgmt_30_a02_bs_enus Elearning Course 1.00 Thinking Like a CFO: Preparing and Presenting a Business Case mgmt_30_a03_bs_enus Elearning Course 1.00 Thinking Like a CFO: Managing Risk mgmt_30_a04_bs_enus Elearning Course 1.00 Essentials of Facilitating Using Facilitation Skills as a Manager mgmt_31_a01_bs_enus Elearning Course 1.00 Facilitating Collaborative Processes mgmt_31_a02_bs_enus Elearning Course 1.00 Challenges of Facilitating mgmt_31_a03_bs_enus Elearning Course 1.00 Effectively Managing Top Performers Engaging Top Performers mgmt_33_a01_bs_enus Elearning Course 1.00 Retaining Top Performers mgmt_33_a02_bs_enus Elearning Course 1.00 Overcoming Challenges of Managing Top Performers mgmt_33_a03_bs_enus Elearning Course 1.00 Managing Problem Performance Recognizing and Diagnosing Problem Performance mgmt_34_a01_bs_enus Elearning Course 1.00 First Steps for Turning Around a Performance Problem mgmt_34_a02_bs_enus Elearning Course 1.00 Using Progressive Discipline to Correct Problem Performance mgmt_34_a03_bs_enus Elearning Course 1.00 Preventing Problem Performance mgmt_34_a04_bs_enus Elearning Course 1.00 Underperforming Employee Now What? _pc_bi_hrbi010 Elearning BI Scenario 0.10 Managing Performance _pc_ch_lach002 Elearning Challenge Scenario 0.25 Difficult Conversations 6

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Preparing for a Difficult Conversation mgmt_36_a01_bs_enus Elearning Course 1.00 Having a Difficult Conversation mgmt_36_a02_bs_enus Elearning Course 1.00 Handling Difficult Conversations Effectively mgmt_36_a03_bs_enus Elearning Course 1.00 Performance Management Planning for Performance mgmt_37_a01_bs_enus Elearning Course 1.00 Monitoring and Improving Performance mgmt_37_a02_bs_enus Elearning Course 1.00 Reviewing and Rewarding Performance mgmt_37_a03_bs_enus Elearning Course 1.00 Leadership Curriculum Leadership Essentials Leadership Essentials: Motivating Employees lead_05_a01_bs_enus Elearning Course 1.00 Leadership Essentials: Communicating Vision lead_05_a02_bs_enus Elearning Course 1.00 Leadership Essentials: Building Your Influence as a Leader lead_05_a03_bs_enus Elearning Course 1.00 Leadership Essentials: Leading with Emotional Intelligence lead_05_a04_bs_enus Elearning Course 1.00 Leadership Essentials: Leading Business Execution lead_05_a05_bs_enus Elearning Course 1.00 Leadership Essentials: Leading Innovation lead_05_a06_bs_enus Elearning Course 1.00 Leadership Essentials: Leading Change lead_05_a07_bs_enus Elearning Course 1.00 Leadership Essentials: Creating Your Own Leadership Development Plan lead_05_a08_bs_enus Elearning Course 1.00 Leading Teams through Change _pc_bi_lsbi003 Elearning BI Scenario 0.10 Leading Outside the Organization _pc_bi_lsbi005 Elearning BI Scenario 0.10 Knowing When to Take Leadership Risks _pc_bi_lsbi006 Elearning BI Scenario 0.10 Wanted Innovation Leaders _pc_bi_lsbi013 Elearning BI Scenario 0.10 Developing a Business Execution Culture _pc_ch_lach001 Elearning Challenge Scenario 0.25 Leading Change _pc_ch_lach004 Elearning Challenge Scenario 0.25 Leader as Motivator _pc_ch_lach008 Elearning Challenge Scenario 0.25 Leading Innovation _pc_ch_lach010 Elearning Challenge Scenario 0.25 Crafting an Organizational Vision _pc_ch_lach040 Elearning Challenge Scenario 0.25 Motivating Human Behavior _pc_ch_lsch002 Elearning Challenge Scenario 0.50 Communicating a Shared Vision _pc_bi_lsbi001 Elearning BI Scenario 0.10 The Emotionally Intelligent Leader _pc_ch_lach014 Elearning Challenge Scenario 0.25 Employee Engagement The Benefits and Challenges of Engaging Employees lead_06_a01_bs_enus Elearning Course 1.00 Maintaining an Engaging Organization lead_06_a02_bs_enus Elearning Course 1.00 Creating a Positive Work Environment Creating and Maintaining a Positive Work Environment lead_07_a01_bs_enus Elearning Course 1.00 Developing a Culture of Learning Fundamentals of Organizational Learning lead_08_a01_bs_enus Elearning Course 1.00 Establishing the Conditions for a Learning Culture lead_08_a02_bs_enus Elearning Course 1.00 Developing Learning Practices lead_08_a03_bs_enus Elearning Course 1.00 Evaluating and Sustaining Organizational Learning lead_08_a04_bs_enus Elearning Course 1.00 Effective Succession Planning Initiating Succession Planning lead_09_a01_bs_enus Elearning Course 1.00 Effective Succession Planning: Determining a Talent Pool for Key Positions lead_09_a02_bs_enus Elearning Course 1.00 Implementing and Assessing a Succession Planning Program lead_09_a03_bs_enus Elearning Course 1.00 Succession Planning _pc_bi_lsbi002 Elearning BI Scenario 0.10 Succession Planning and Management Programs _pc_ch_lsch004 Elearning Challenge Scenario 0.20 Making Cross Functional Teams Work Cross functional Team Fundamentals lead_10_a01_bs_enus Elearning Course 1.00 Key Strategies for Managing Cross functional Teams lead_10_a02_bs_enus Elearning Course 1.00 Managing Internal Dynamics in a Cross functional Team lead_10_a03_bs_enus Elearning Course 1.00 Using Conflict to an Organization's Advantage _pc_bi_mgbi002 Elearning BI Scenario 0.10 Mediating Project Team Conflict _pc_bi_pfbi006 Elearning BI Scenario 0.10 Facilitating Work related Conflict Discussions _pc_bi_pfbi015 Elearning BI Scenario 0.10 Setting and Managing Organizational Priorities Setting and Managing Priorities within the Organization: Mission and Goals lead_11_a01_bs_enus Elearning Course 1.00 Setting and Managing Priorities within the Organization: Deciphering Priorities lead_11_a02_bs_enus Elearning Course 1.00 Setting and Managing Priorities within the Organization: Motivation lead_11_a03_bs_enus Elearning Course 1.00 Setting and Managing Priorities within the Organization: Communication lead_11_a04_bs_enus Elearning Course 1.00 Do You Share Your Organization's Values? _pc_bi_pabi006 Elearning BI Scenario 0.10 The Voice of Leadership The Voice of Leadership: Inspirational Leadership lead_13_a01_bs_enus Elearning Course 1.00 The Voice of Leadership: Self assessment and Motivation lead_13_a02_bs_enus Elearning Course 1.00 The Voice of Leadership: Effective Leadership Communication Strategies lead_13_a03_bs_enus Elearning Course 1.00 The Voice of Leadership: The Power of Leadership Messaging lead_13_a04_bs_enus Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Communication Curriculum How to Write an Effective Internal Business Case Preparing a Business Case comm_01_a01_bs_enus Elearning Course 2.50 Writing a Business Case comm_01_a02_bs_enus Elearning Course 2.50 Presenting Your Case comm_01_a03_bs_enus Elearning Course 2.50 E mail Essentials for Business Using E mail and Instant Messaging Effectively comm_17_a01_bs_enus Elearning Course 1.00 Addressing and Redistributing E mail comm_17_a02_bs_enus Elearning Course 1.00 Managing Your E mail comm_17_a03_bs_enus Elearning Course 1.00 Final Exam: E mail Essentials for Business comm_17_a01_fe_enus Final Exam 0.60 Telephone Essentials for Business Essential Skills for Professional Telephone Calls comm_18_a01_bs_enus Elearning Course 1.00 Business Writing Basics Business Writing: Know Your Readers and Your Purpose comm_19_a01_bs_enus Elearning Course 1.00 Business Writing: How to Write Clearly and Concisely comm_19_a02_bs_enus Elearning Course 1.00 Business Writing: Editing and Proofreading comm_19_a03_bs_enus Elearning Course 1.00 Writing for Business _pc_bi_pabi012 Elearning BI Scenario 0.10 Written Communication _pc_ch_pach015 Elearning Challenge Scenario 0.25 Final Exam: Business Writing Basics comm_19_a01_fe_enus Final Exam 0.60 Business Grammar Basics Business Grammar: Parts of Speech comm_20_a01_bs_enus Elearning Course 1.00 Business Grammar: Working with Words comm_20_a02_bs_enus Elearning Course 1.00 Business Grammar: The Mechanics of Writing comm_20_a03_bs_enus Elearning Course 1.00 Business Grammar: Punctuation comm_20_a04_bs_enus Elearning Course 1.00 Business Grammar: Sentence Construction comm_20_a05_bs_enus Elearning Course 1.00 7

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Business Grammar: Common Usage Errors comm_20_a06_bs_enus Elearning Course 1.00 Final Exam: Business Grammar Basics comm_20_a01_fe_enus Final Exam 1.20 Interpersonal Communication Interpersonal Communication: Communicating with Confidence comm_21_a01_bs_enus Elearning Course 1.00 Interpersonal Communication: Targeting Your Message comm_21_a02_bs_enus Elearning Course 1.00 Interpersonal Communication: Listening Essentials comm_21_a03_bs_enus Elearning Course 1.00 Interpersonal Communication: Communicating Assertively comm_21_a04_bs_enus Elearning Course 1.00 Interpersonal Communication: Being Approachable comm_21_a05_bs_enus Elearning Course 1.00 Making Yourself Approachable _pc_bi_pabi011 Elearning BI Scenario 0.10 Asserting Yourself in the Workplace _pc_ch_pach016 Elearning Challenge Scenario 0.25 Final Exam: Interpersonal Communication comm_21_a01_fe_enus Final Exam 0.90 Workplace Conflict Workplace Conflict: Recognizing and Responding to Conflict comm_22_a01_bs_enus Elearning Course 1.00 Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_enus Elearning Course 1.00 Confrontation: What's the Best Approach _pc_bi_mgbi009 Elearning BI Scenario 0.10 Personal Conflict Styles _pc_bi_pabi002 Elearning BI Scenario 0.10 Coping with Accusations in the Workplace _pc_ch_lsch003 Elearning Challenge Scenario 0.30 Managing Conflict _pc_ch_lach009 Elearning Challenge Scenario 0.25 Conflict: Avoid, Confront, or Delay? _pc_ch_pach004 Elearning Challenge Scenario 0.25 Fundamentals of Working with Difficult People Working with Difficult People: Identifying Difficult People comm_23_a01_bs_enus Elearning Course 1.00 Working with Difficult People: How to Work with Aggressive People comm_23_a02_bs_enus Elearning Course 1.00 Working with Difficult People: How to Work with Negative People comm_23_a03_bs_enus Elearning Course 1.00 Working with Difficult People: How to Work with Procrastinators comm_23_a04_bs_enus Elearning Course 1.00 Working with Difficult People: How to Work with Manipulative People comm_23_a05_bs_enus Elearning Course 1.00 Working with Difficult People: How to Work with Self serving People comm_23_a06_bs_enus Elearning Course 1.00 Working with Difficult People: Dealing with Micromanagers comm_23_a07_bs_enus Elearning Course 1.00 Coping with Aggressive Behavior in the Workplace _pc_bi_pabi008 Elearning BI Scenario 0.10 Blame Backfires Conquer Negative Thinking _pc_bi_pfbi003 Elearning BI Scenario 0.10 Reacting to Co workers Who Try Taking Advantage _pc_ch_pfch003 Elearning Challenge Scenario 0.35 Negotiation Essentials Negotiation Essentials: What Is Negotiation? comm_24_a01_bs_enus Elearning Course 1.00 Negotiation Essentials: Planning for Negotiation comm_24_a02_bs_enus Elearning Course 1.00 Negotiation Essentials: Communicating comm_24_a03_bs_enus Elearning Course 1.00 Negotiation Essentials: Persuading comm_24_a04_bs_enus Elearning Course 1.00 Negotiation Essentials: Avoiding Pitfalls in Negotiations comm_24_a05_bs_enus Elearning Course 1.00 Effective Body Language in Negotiations _pc_bi_pfbi013 Elearning BI Scenario 0.10 Vendor Negotiations: Choosing the Best Approach _pc_ch_lach032 Elearning Challenge Scenario 0.25 Emotional Intelligence Essentials What is Emotional Intelligence? comm_25_a01_bs_enus Elearning Course 1.00 Improving Your Emotional Intelligence Skills: Self awareness and Self management comm_25_a02_bs_enus Elearning Course 1.00 Using Emotional Intelligence on the Job comm_25_a03_bs_enus Elearning Course 1.00 How High Is Your EQ? _pc_bi_pfbi009 Elearning BI Scenario 0.10 Emotional Intelligence at Work _pc_ch_pach014 Elearning Challenge Scenario 0.25 Fundamentals of Cross Cultural Communication Culture and Its Effect on Communication comm_26_a01_bs_enus Elearning Course 1.00 Communicating Across Cultures comm_26_a02_bs_enus Elearning Course 1.00 Improving Communication in Cross cultural Relationships comm_26_a03_bs_enus Elearning Course 1.00 Communicating with a Cross cultural Audience _pc_bi_pfbi020 Elearning BI Scenario 0.10 Dispute Resolution in International Contracts _pc_ch_lsch005 Elearning Challenge Scenario 0.20 Getting Results without Direct Authority Getting Results without Direct Authority: Building Relationships and Credibility comm_27_a01_bs_enus Elearning Course 1.00 Getting Results without Direct Authority: Persuasive Communication comm_27_a02_bs_enus Elearning Course 1.00 Getting Results without Direct Authority: Reciprocity comm_27_a03_bs_enus Elearning Course 1.00 Getting Results without Direct Authority: Influencing Your Boss comm_27_a04_bs_enus Elearning Course 1.00 Influencing Key Decision Makers _pc_bi_lsbi015 Elearning BI Scenario 0.10 Influence and Persuasion _pc_ch_lach016 Elearning Challenge Scenario 0.25 Listening Essentials Listening Essentials: The Basics of Listening comm_28_a01_bs_enus Elearning Course 1.00 Listening Essentials: Improving Your Listening Skills comm_28_a02_bs_enus Elearning Course 1.00 Listening to Improve Conversation _pc_bi_pabi001 Elearning BI Scenario 0.10 Effective Listening _pc_ch_lach030 Elearning Challenge Scenario 0.25 Listening with Skill _pc_ch_pach002 Elearning Challenge Scenario 0.25 Final Exam: Listening Essentials comm_28_a01_fe_enus Final Exam 0.40 Constructive Feedback and Criticism Giving Feedback comm_29_a01_bs_enus Elearning Course 1.00 Giving Constructive Criticism comm_29_a02_bs_enus Elearning Course 1.00 Receiving Feedback and Criticism comm_29_a03_bs_enus Elearning Course 1.00 Criticism in Context _pc_bi_pfbi016 Elearning BI Scenario 0.10 Giving Appropriate Feedback _pc_ch_lach006 Elearning Challenge Scenario 0.25 Giving Feedback to Coworkers _pc_ch_pach006 Elearning Challenge Scenario 0.25 Anger Management Essentials Anger Management Essentials: Understanding Anger comm_30_a01_bs_enus Elearning Course 1.00 Anger Management Essentials: Managing and Controlling Anger comm_30_a02_bs_enus Elearning Course 1.00 Communicating Effectively with the 'C' Level Preparing to Communicate Effectively at the 'C' Level comm_31_a01_bs_enus Elearning Course 1.00 Techniques for Communicating Effectively with Senior Executives comm_31_a02_bs_enus Elearning Course 1.00 Running Effective Business Meetings Preparing for Effective Business Meetings comm_32_a01_bs_enus Elearning Course 1.00 Managing Effective Business Meetings comm_32_a02_bs_enus Elearning Course 1.00 Dealing with Common Meeting Problems comm_32_a03_bs_enus Elearning Course 1.00 When Too Many Meetings Are Just Too Much _pc_bi_pfbi008 Elearning BI Scenario 0.10 Making Meetings Work _pc_bi_pfbi018 Elearning BI Scenario 0.10 Managing Meetings for Productivity and Effectiveness _pc_ch_lach031 Elearning Challenge Scenario 0.25 Basic Presentation Skills Basic Presentation Skills: Planning a Presentation comm_33_a01_bs_enus Elearning Course 1.00 Basic Presentation Skills: Creating a Presentation comm_33_a02_bs_enus Elearning Course 1.00 Basic Presentation Skills: Delivering a Presentation comm_33_a03_bs_enus Elearning Course 1.00 Handling Difficult Questions as a Presenter _pc_bi_pabi007 Elearning BI Scenario 0.10 8

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Communicate with Diplomacy and Tact The Impact of Situation and Style When Communicating with Diplomacy and Tact comm_34_a01_bs_enus Elearning Course 1.00 Strategies for Communicating with Tact and Diplomacy comm_34_a02_bs_enus Elearning Course 1.00 Delivering a Difficult Message with Diplomacy and Tact comm_34_a03_bs_enus Elearning Course 1.00 Professional Networking Essentials Professional Networking Essentials: Finding Opportunities To Make Connections comm_38_a01_bs_enus Elearning Course 1.00 Professional Networking Essentials: Developing Confidence comm_38_a02_bs_enus Elearning Course 1.00 Writing Skills for Technical Professionals Writing for Technical Professionals: Preparation and Planning ib_wstp_a01_it_enus Elearning Course 1.00 Writing for Technical Professionals: Effective Writing Techniques ib_wstp_a02_it_enus Elearning Course 2.00 Foundation Skills Curriculum Basic Business Math Basic Business Math: Using Whole Numbers and Decimals fnd_01_a01_bs_enus Elearning Course 1.00 Basic Business Math: Percentages and Ratios fnd_01_a02_bs_enus Elearning Course 1.00 Basic Business Math: Averages and Equations fnd_01_a03_bs_enus Elearning Course 1.00 Basic Business Math: Charts and Graphs fnd_01_a04_bs_enus Elearning Course 1.00 Personal Development Curriculum Doing Business Professionally Working for Your Inner Boss: Personal Accountability pd_05_a01_bs_enus Elearning Course 2.00 Managing from Within: Self empowerment pd_05_a02_bs_enus Elearning Course 2.00 Goals and Setting Goals pd_05_a03_bs_enus Elearning Course 2.00 Creating a Positive Attitude pd_05_a04_bs_enus Elearning Course 2.00 Pursuing Successful Lifelong Learning pd_05_a05_bs_enus Elearning Course 2.00 Optimizing Your Work/Life Balance Optimizing Your Work/Life Balance: Analyzing Your Life Balance pd_06_a01_bs_enus Elearning Course 1.00 Optimizing Your Work/Life Balance: Maintaining Your Life Balance pd_06_a02_bs_enus Elearning Course 1.00 Optimizing Your Work/Life Balance: Taking Control of Your Stress pd_06_a03_bs_enus Elearning Course 1.00 Employee Exhaustion: Managing a Well balanced Workload _pc_bi_mgbi010 Elearning BI Scenario 0.10 Managing Workplace Stress _pc_bi_hrbi006 Elearning BI Scenario 0.10 Creating Work/Life Balance _pc_ch_lach036 Elearning Challenge Scenario 0.25 Diversity on the Job Diversity on the Job: The Importance of Diversity and the Changing Workplace pd_07_a01_bs_enus Elearning Course 1.00 Diversity on the Job: Diversity and You pd_07_a02_bs_enus Elearning Course 1.00 Understanding Workplace Diversity _pc_bi_hrbi002 Elearning BI Scenario 0.10 Managing Diversity _pc_ch_lach015 Elearning Challenge Scenario 0.25 Telecommuting and the Remote Employee Telecommuting Basics: Maximizing Productivity as a Remote Employee pd_08_a01_bs_enus Elearning Course 1.00 Telecommuting Basics: Communication Strategies for the Remote Employee pd_08_a02_bs_enus Elearning Course 1.00 Generating Creative & Innovative Ideas Generating Creative and Innovative Ideas: Enhancing Your Creativity pd_09_a01_bs_enus Elearning Course 1.00 Generating Creative and Innovative Ideas: Maximizing Team Creativity pd_09_a02_bs_enus Elearning Course 1.00 Generating Creative and Innovative Ideas: Verifying and Building on Ideas pd_09_a03_bs_enus Elearning Course 1.00 Executing Innovation _pc_bi_lsbi016 Elearning BI Scenario 0.10 Getting Ready to Present _pc_ch_pach018 Elearning Challenge Scenario 0.25 Creativity: Developing and Communicating Ideas _pc_ch_pach025 Elearning Challenge Scenario 0.25 Promoting Creative Thinking _pc_ch_lach035 Elearning Challenge Scenario 0.25 Managing Your Career Managing Your Career: Creating a Plan pd_10_a01_bs_enus Elearning Course 1.00 Managing Your Career: Getting on the Right Track pd_10_a02_bs_enus Elearning Course 1.00 Managing Your Career: Professional Networking Essentials pd_10_a03_bs_enus Elearning Course 1.00 Managing Your Career: You and Your Boss pd_10_a04_bs_enus Elearning Course 1.00 Managing Your Career: Leveraging the Performance Appraisal pd_10_a05_bs_enus Elearning Course 1.00 Conquering Career Stagnation _pc_bi_pfbi019 Elearning BI Scenario 0.10 Developing Your Career _pc_ch_lach037 Elearning Challenge Scenario 0.25 Building and Managing Upward Relationships _pc_ch_pach008 Elearning Challenge Scenario 0.25 Planning Your Career _pc_ch_pach013 Elearning Challenge Scenario 0.25 Exploring Self development _pc_ch_pach023 Elearning Challenge Scenario 0.25 Effective Time Management Time Management: Analyzing Your Use of Time pd_11_a01_bs_enus Elearning Course 1.00 Time Management: Planning and Prioritizing Your Time pd_11_a02_bs_enus Elearning Course 1.00 Time Management: Avoiding Time Stealers pd_11_a03_bs_enus Elearning Course 1.00 The Dangers of Multitasking _pc_bi_pabi003 Elearning BI Scenario 0.20 Coping with Information Overload _pc_bi_pfbi002 Elearning BI Scenario 0.10 Prioritizing Personal and Professional Responsibilities _pc_bi_mgbi003 Elearning BI Scenario 0.10 Planning for Interruptions Helps with Procrastination _pc_bi_pfbi014 Elearning BI Scenario 0.10 Setting and Managing Priorities _pc_ch_lach018 Elearning Challenge Scenario 0.25 Coping with Conflicting Priorities _pc_ch_pach005 Elearning Challenge Scenario 0.25 Setting Goals _pc_ch_pach007 Elearning Challenge Scenario 0.25 Getting Time under Control _pc_ch_pach021 Elearning Challenge Scenario 0.25 Problem Solving and Decision Making Strategies Problem Solving: The Fundamentals pd_12_a01_bs_enus Elearning Course 1.00 Problem Solving: Determining and Building Your Strengths pd_12_a02_bs_enus Elearning Course 1.00 Problem Solving: Digging Deeper pd_12_a03_bs_enus Elearning Course 1.00 Decision Making: The Fundamentals pd_12_a04_bs_enus Elearning Course 1.00 Decision Making: Tools and Techniques pd_12_a05_bs_enus Elearning Course 1.00 Decision Making: Making Tough Decisions pd_12_a06_bs_enus Elearning Course 1.00 Uncovering the Root Problem _pc_ch_lach003 Elearning Challenge Scenario 0.25 Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005 Elearning BI Scenario 0.10 Turning Problems Around with Reverse Brainstorming _pc_bi_lsbi017 Elearning BI Scenario 0.10 Problem Solving: Process, Tools, and Techniques _pc_ch_pach003 Elearning Challenge Scenario 0.25 Dealing with Organizational Change Understanding Organizational Change pd_13_a01_bs_enus Elearning Course 1.00 Preparing for Organizational Change pd_13_a02_bs_enus Elearning Course 1.00 Embracing Organizational Change pd_13_a03_bs_enus Elearning Course 1.00 Managing the Stress of Organizational Change _pc_bi_mgbi004 Elearning BI Scenario 0.10 The Importance of Flexibility in the Workplace _pc_bi_pfbi007 Elearning BI Scenario 0.10 Developing Organizational Agility _pc_ch_pach024 Elearning Challenge Scenario 0.25 Critical Thinking Essentials Critical Thinking Essentials: What Is Critical Thinking? pd_14_a01_bs_enus Elearning Course 1.00 9

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Critical Thinking Essentials: Applying Critical Thinking Skills pd_14_a02_bs_enus Elearning Course 1.00 Critical Thinking _pc_ch_lach025 Elearning Challenge Scenario 0.25 Building and Maintaining Trust Building Trust pd_15_a01_bs_enus Elearning Course 1.00 Rebuilding Trust pd_15_a02_bs_enus Elearning Course 1.00 Rebuilding Trust _pc_bi_pabi005 Elearning BI Scenario 0.10 The Fruits of Integrity: Building Trust at Work _pc_ch_pach012 Elearning Challenge Scenario 0.25 Personal Productivity Improvement Personal Productivity Improvement: Managing Your Workspace pd_16_a01_bs_enus Elearning Course 1.00 Personal Productivity: Self organization and Overcoming Procrastination pd_16_a02_bs_enus Elearning Course 1.00 Personal Productivity Improvement: Managing Tasks and Maximizing Productivity pd_16_a03_bs_enus Elearning Course 1.00 Peer Relationships The Value of Peer Relationships pd_17_a01_bs_enus Elearning Course 1.00 Developing Strategic Peer Relationships in Your Organization pd_17_a02_bs_enus Elearning Course 1.00 Forming Peer Relationships and Alliances at Work pd_17_a03_bs_enus Elearning Course 1.00 Peer Political Styles _pc_bi_pabi010 Elearning BI Scenario 0.10 Building Better Relationships through Understanding _pc_ch_pach017 Elearning Challenge Scenario 0.25 Building Peer Relationships _pc_ch_pach019 Elearning Challenge Scenario 0.25 Business Ethics Introduction to Workplace Ethics pd_18_a01_bs_enus Elearning Course 1.00 Developing a Code of Ethical Conduct pd_18_a02_bs_enus Elearning Course 1.00 Ethical Decision making in the Workplace pd_18_a03_bs_enus Elearning Course 1.00 Do You Share Your Organization's Values? _pc_bi_pabi006 Elearning BI Scenario 0.10 Office Politics What Will You Do? _pc_ch_pfch004 Elearning Challenge Scenario 0.25 Ethics, Integrity, and Trust _pc_ch_lach005 Elearning Challenge Scenario 0.25 The Ethics Enigma _pc_ch_pach020 Elearning Challenge Scenario 0.25 Living and Working Abroad in the United States American Work Culture and Values pd_19_a01_bs_enus Elearning Course 1.00 Key Aspects of the American Work Environment pd_19_a02_bs_enus Elearning Course 1.00 Communicating Successfully in the American Workplace pd_19_a03_bs_enus Elearning Course 1.00 Succeeding in the American Workplace pd_19_a04_bs_enus Elearning Course 1.00 Interviewing Strategies for the Interviewee Preparing for an Internal Interview pd_21_a01_bs_enus Elearning Course 1.00 Making a Positive Impression in an Internal Interview pd_21_a02_bs_enus Elearning Course 1.00 Campus to Corporate Campus to Corporate: Meeting New Expectations pd_22_a01_bs_enus Elearning Course 1.00 Campus to Corporate: Developing a Professional Image pd_22_a02_bs_enus Elearning Course 1.00 Public Speaking Strategies Public Speaking Strategies: Preparing Effective Speeches pd_23_a01_bs_enus Elearning Course 1.00 Public Speaking Strategies: Confident Public Speaking pd_23_a02_bs_enus Elearning Course 1.00 Performance under Pressure Developing the Right Attitude for Performing under Pressure pd_24_a01_bs_enus Elearning Course 1.00 Taking Action for Performing under Pressure pd_24_a02_bs_enus Elearning Course 1.00 Performing with Others under Pressure pd_24_a03_bs_enus Elearning Course 1.00 Business Etiquette and Professionalism Developing Your Reputation of Professionalism with Business Etiquette pd_25_a01_bs_enus Elearning Course 1.00 Professionalism, Business Etiquette, and Personal Accountability pd_25_a02_bs_enus Elearning Course 1.00 Communicating with Professionalism and Etiquette pd_25_a03_bs_enus Elearning Course 1.00 Using Business Etiquette to Build Professional Relationships pd_25_a04_bs_enus Elearning Course 1.00 Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011 Elearning BI Scenario 0.10 Safe Small Talk _pc_bi_pfbi012 Elearning BI Scenario 0.10 Reframing Negative Situations _pc_bi_hrbi008 Elearning BI Scenario 0.10 Managing Goals _pc_ch_lach027 Elearning Challenge Scenario 0.20 Broadening Your Learning Horizons _pc_bi_pabi013 Elearning BI Scenario 0.10 Targeting Personal Learning _pc_ch_pach022 Elearning Challenge Scenario 0.25 Perseverance and Resilience Developing Character for Perseverance and Resilience pd_26_a01_bs_enus Elearning Course 1.00 Achieving Goals through Perseverance and Resilience pd_26_a02_bs_enus Elearning Course 1.00 Bouncing Back with Perseverance and Resilience pd_26_a03_bs_enus Elearning Course 1.00 Perseverance: Flexibility in Action _pc_bi_pabi004 Elearning BI Scenario 0.10 Persevering through Setbacks _pc_ch_pach011 Elearning Challenge Scenario 0.25 Decisiveness Developing Character for Decisiveness pd_27_a01_bs_enus Elearning Course 1.00 Overcoming the Barriers to Decisiveness pd_27_a02_bs_enus Elearning Course 1.00 Writing Under Pressure Writing under Pressure: Preparing for Success pd_28_a01_bs_enus Elearning Course 1.00 Writing under Pressure: The Writing Process pd_28_a02_bs_enus Elearning Course 1.00 PROJECT EFFECTIVENESS Project Management Curriculum Project Management for Non Project Managers Project Management Fundamentals proj_01_a01_bs_enus Elearning Course 2.50 Transitioning into a Project Management Role proj_01_a02_bs_enus Elearning Course 3.00 Initiating and Planning a Project proj_01_a03_bs_enus Elearning Course 2.00 Managing a Project proj_01_a04_bs_enus Elearning Course 2.50 Troubleshooting and Closing the Project proj_01_a05_bs_enus Elearning Course 2.00 Managing Projects with No Direct Authority _pc_bi_pmbi001 Elearning BI Scenario 0.10 Supporting Project Managers _pc_ch_lach042 Elearning Challenge Scenario 0.25 Ensuring Management Buy in on a Project _pc_bi_pmbi002 Elearning BI Scenario 0.10 Managing Conflict in Project Teams _pc_bi_pmbi003 Elearning BI Scenario 0.10 Managing Scope on a Project _pc_bi_pmbi004 Elearning BI Scenario 0.10 Weighing the Costs of Project Change _pc_bi_pmbi005 Elearning BI Scenario 0.10 Managing Vendor Relationships _pc_bi_pmbi006 Elearning BI Scenario 0.10 Anticipating and Solving Problems as a Project Champion _pc_bi_pmbi007 Elearning BI Scenario 0.10 Addressing Stakeholder Conflicts _pc_bi_pmbi008 Elearning BI Scenario 0.10 Portfolios, Programs, and Projects: What's the Difference? _pc_bi_pmbi009 Elearning BI Scenario 0.10 Controlling Project Cost _pc_bi_pmbi010 Elearning BI Scenario 0.10 Project Management Essentials _pc_ch_lach041 Elearning Challenge Scenario 0.25 Project Management Essentials (PMBOK Guide Fifth Edition aligned) Managing Projects within Organizations (PMBOK Guide Fifth Edition) proj_19_a01_bs_enus Elearning Course 2.00 10

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Project Management Overview (PMBOK Guide Fifth Edition) proj_19_a02_bs_enus Elearning Course 1.50 Project Management Process Groups (PMBOK Guide Fifth Edition) proj_19_a03_bs_enus Elearning Course 2.00 Project Integration Management (PMBOK Guide Fifth Edition aligned) Integrated Initiation and Planning (PMBOK Guide Fifth Edition) proj_20_a01_bs_enus Elearning Course 2.00 Direct, Monitor, and Control Project Work (PMBOK Guide Fifth Edition) proj_20_a02_bs_enus Elearning Course 1.50 Controlling Changes and Closing a Project (PMBOK Guide Fifth Edition) proj_20_a03_bs_enus Elearning Course 1.00 Project Scope Management (PMBOK Guide Fifth Edition aligned) Project Requirements and Defining Scope (PMBOK Guide Fifth Edition) proj_21_a01_bs_enus Elearning Course 2.00 Creating the Work Breakdown Structure (PMBOK Guide Fifth Edition) proj_21_a02_bs_enus Elearning Course 1.50 Monitoring and Controlling Project Scope (PMBOK Guide Fifth Edition) proj_21_a03_bs_enus Elearning Course 1.50 Project Time Management (PMBOK Guide Fifth Edition aligned) Defining and Sequencing Project Activities (PMBOK Guide Fifth Edition) proj_22_a01_bs_enus Elearning Course 2.00 Estimating Activity Resources and Durations (PMBOK Guide Fifth Edition) proj_22_a02_bs_enus Elearning Course 2.00 Developing and Controlling the Project Schedule (PMBOK Guide Fifth Edition) proj_22_a03_bs_enus Elearning Course 2.00 Project Cost Management (PMBOK Guide Fifth Edition aligned) Planning Project Costs (PMBOK Guide Fifth Edition) proj_23_a01_bs_enus Elearning Course 2.00 Controlling Project Costs (PMBOK Guide Fifth Edition) proj_23_a02_bs_enus Elearning Course 1.50 Project Quality Management (PMBOK Guide Fifth Edition aligned) Plan Quality Management (PMBOK Guide Fifth Edition) proj_24_a01_bs_enus Elearning Course 2.00 Quality Assurance and Quality Control (PMBOK Guide Fifth Edition) proj_24_a02_bs_enus Elearning Course 2.00 Project Human Resource Management (PMBOK Guide Fifth Edition aligned) Planning Project Human Resources (PMBOK Guide Fifth Edition) proj_25_a01_bs_enus Elearning Course 2.00 Managing Project Human Resources (PMBOK Guide Fifth Edition) proj_25_a02_bs_enus Elearning Course 2.00 Project Communications Management (PMBOK Guide Fifth Edition aligned) Plan and Manage Project Communications (PMBOK Guide Fifth Edition) proj_26_a01_bs_enus Elearning Course 2.00 Control Project Communications (PMBOK Guide Fifth Edition) proj_26_a02_bs_enus Elearning Course 1.00 Project Risk Management (PMBOK Guide Fifth Edition aligned) Risk Management Planning (PMBOK Guide Fifth Edition) proj_27_a01_bs_enus Elearning Course 1.50 Identifying Project Risks (PMBOK Guide Fifth Edition) proj_27_a02_bs_enus Elearning Course 1.50 Performing Risk Analysis (PMBOK Guide Fifth Edition) proj_27_a03_bs_enus Elearning Course 2.00 Risk Response and Control (PMBOK Guide Fifth Edition) proj_27_a04_bs_enus Elearning Course 2.00 Project Procurement Management (PMBOK Guide Fifth Edition aligned) Planning Project Procurement Management (PMBOK Guide Fifth Edition) proj_28_a01_bs_enus Elearning Course 1.50 Managing Procurements (PMBOK Guide Fifth Edition) proj_28_a02_bs_enus Elearning Course 2.00 Project Stakeholder Management (PMBOK Guide Fifth Edition aligned) Project Stakeholder Management (PMBOK Guide Fifth Edition) proj_29_a01_bs_enus Elearning Course 1.50 Managing and Controlling Stakeholder Engagement (PMBOK Guide Fifth Edition) proj_29_a02_bs_enus Elearning Course 1.50 Program Management (PMI Second Edition aligned) Introduction to Program Management proj_16_a01_bs_enus Elearning Course 1.50 Program Life Cycle and Benefits Management proj_16_a02_bs_enus Elearning Course 2.00 Code of Ethics and Professional Conduct (PMI Standard aligned) The Role of Ethics in Project Management proj_15_a01_bs_enus Elearning Course 1.50 Core PMI Values and Ethical Standards proj_15_a02_bs_enus Elearning Course 2.00 IT Project Management Essentials IT Project Management Essentials: Introduction to IT Project Management proj_17_a01_bs_enus Elearning Course 1.00 IT Project Management Essentials: Initiating and Planning IT Projects proj_17_a02_bs_enus Elearning Course 1.00 IT Project Management Essentials: Executing IT Projects proj_17_a03_bs_enus Elearning Course 1.00 IT Project Management Essentials: Monitoring and Controlling IT Projects proj_17_a04_bs_enus Elearning Course 1.00 IT Project Management Essentials: Managing Risks in an IT Project proj_17_a05_bs_enus Elearning Course 1.00 IT Project Management Essentials: Testing Deliverables and Closing IT Projects proj_17_a06_bs_enus Elearning Course 1.00 Managing Software Project Outsourcing Managing Software Project Outsourcing: Preparing to Manage an Outsourced Project proj_18_a01_bs_enus Elearning Course 1.00 Managing Software Project Outsourcing: Developing a Vendor Contract proj_18_a02_bs_enus Elearning Course 1.00 Managing Software Project Outsourcing: Working with the Outsourced Team proj_18_a03_bs_enus Elearning Course 1.00 Managing Software Project Outsourcing: Dealing with Risks proj_18_a04_bs_enus Elearning Course 1.00 Agile Practitioner (PMI ACP & ScrumMaster aligned) Agile Project Management Essentials ib_pmag_a01_it_enus Elearning Course 2.00 Adopting an Agile Approach to Project Management ib_pmag_a02_it_enus Elearning Course 2.00 An Overview of Agile Methodologies ib_pmag_a03_it_enus Elearning Course 1.50 Overview of the Scrum Development Process ib_pmag_a04_it_enus Elearning Course 2.00 Agile Planning: Project Initiating and Requirements Gathering ib_pmag_a05_it_enus Elearning Course 1.50 Agile Planning: Doing Estimates and Completing the Release Plan ib_pmag_a06_it_enus Elearning Course 2.00 Planning and Monitoring Iterations on an Agile Project ib_pmag_a07_it_enus Elearning Course 2.50 Leading an Agile Team ib_pmag_a08_it_enus Elearning Course 2.00 Managing Stakeholder Engagement on an Agile Project ib_pmag_a09_it_enus Elearning Course 2.00 Ensuring Delivery of Value and Quality in Agile Projects ib_pmag_a10_it_enus Elearning Course 2.00 Core PMI Values and Ethical Standards proj_15_a02_bs_enus Elearning Course 2.00 Mentoring Assets Mentoring PRINCE2: Foundation mntprince2f Mentoring Asset Mentoring Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned mntpmp5ed Mentoring Asset Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. mntcapm5ed Mentoring Asset Mentoring PRINCE2: Practitioner mntprince2p Mentoring Asset PRINCE2 : 2009 Foundation Overview of Project Management (PRINCE2 : 2009 aligned) ib_prin_a01_it_enus Elearning Course 1.00 Project Organization, Planning and Risk (PRINCE2: 2009 aligned) ib_prin_a02_it_enus Elearning Course 2.00 Project Quality, Change and Progress (PRINCE2: 2009 aligned) ib_prin_a03_it_enus Elearning Course 1.50 Starting Up, Initiating and Directing a Project (PRINCE2: 2009 aligned) ib_prin_a04_it_enus Elearning Course 1.50 Controlling, Managing and Closing a Project (PRINCE2 : 2009 aligned) ib_prin_a05_it_enus Elearning Course 2.00 Tailoring PRINCE2 to a Project Environment (PRINCE2 : 2009 aligned) ib_prin_a06_it_enus Elearning Course 1.50 Test Preps TestPrep PRINCE2 : Foundation ib_prin_a01_tp_enus Testprep Exam 1.00 TestPrep Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned pm_proj_a04_tp_enus Testprep Exam 4.00 TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. pm_capm_a02_tp_enus Testprep Exam 3.00 PRINCE2 : Practitioner PRINCE2 Practitioner Exam Information prin_prac_a01_bs_enus Elearning Course 1.00 Team Building Curriculum Optimizing Your Performance On a Team Being an Effective Team Member team_02_a01_bs_enus Elearning Course 1.00 Establishing Team Goals and Responsibilities team_02_a02_bs_enus Elearning Course 1.00 11

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Elements of a Cohesive Team team_02_a03_bs_enus Elearning Course 1.00 Effective Team Communication team_02_a04_bs_enus Elearning Course 1.00 Using Feedback to Improve Team Performance team_02_a05_bs_enus Elearning Course 1.00 Power and Politics in Matrixed Teams _pc_ch_mgch002 Elearning Challenge Scenario 0.25 Leading Teams Leading Teams: Launching a Successful Team team_03_a01_bs_enus Elearning Course 1.00 Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_enus Elearning Course 1.00 Leading Teams: Developing the Team and its Culture team_03_a03_bs_enus Elearning Course 1.00 Leading Teams: Building Trust and Commitment team_03_a04_bs_enus Elearning Course 1.00 Leading Teams: Fostering Effective Communication and Collaboration team_03_a05_bs_enus Elearning Course 1.00 Leading Teams: Motivating and Optimizing Performance team_03_a06_bs_enus Elearning Course 1.00 Leading Teams: Dealing with Conflict team_03_a07_bs_enus Elearning Course 1.00 Leading Teams: Managing Virtual Teams team_03_a08_bs_enus Elearning Course 1.00 Building Trust Incrementally _pc_bi_lsbi004 Elearning BI Scenario 0.10 Inspiring Your Team _pc_bi_lsbi010 Elearning BI Scenario 0.10 Support Your Leader _pc_bi_pfbi010 Elearning BI Scenario 0.10 Choosing the Right Team Culture _pc_ch_pfch006 Elearning Challenge Scenario 0.20 Managing Communications in a Virtual Team _pc_bi_mgbi001 Elearning BI Scenario 0.10 Building and Leading Teams _pc_ch_lach023 Elearning Challenge Scenario 0.25 Meeting Team Performance Challenges _pc_ch_pach010 Elearning Challenge Scenario 0.25 Business Analysis Certified Business Analysis Professional (CBAP ) BABOK Guide V2.0 aligned Introduction to Business Analysis and Essential Competencies ib_buap_a01_it_enus Elearning Course 2.00 Introduction to Business Analysis Planning ib_buap_a02_it_enus Elearning Course 2.50 Planning Business Analysis Communication and Monitoring ib_buap_a03_it_enus Elearning Course 2.50 Business Analysis Requirements Elicitation ib_buap_a04_it_enus Elearning Course 2.00 Business Analysis Requirements Management and Communication ib_buap_a05_it_enus Elearning Course 2.00 Business Analysis: Enterprise Analysis ib_buap_a06_it_enus Elearning Course 2.50 Business Analysis: Introduction to Requirements Analysis ib_buap_a07_it_enus Elearning Course 2.50 Business Analysis: Verify and Validate Requirements ib_buap_a08_it_enus Elearning Course 2.00 Business Analysis: Solution Assessment and Validation ib_buap_a09_it_enus Elearning Course 3.00 Final Exam: Certified Business Analysis Professional (CBAP) BABOK V2.0 aligned ib_buap_a01_fe_enus Final Exam 4.20 SALES and CUSTOMER FACING SKILLS Sales Curriculum Sales Foundations Introduction to Sales sale_01_a01_bs_enus Elearning Course 1.00 Strategic Sales Planning sale_01_a02_bs_enus Elearning Course 1.00 Preparing for Successful Sales sale_01_a03_bs_enus Elearning Course 1.00 Developing Strong Customer Relationships sale_01_a04_bs_enus Elearning Course 1.00 Working within the Sales Culture of Your Organization sale_01_a05_bs_enus Elearning Course 1.00 Developing a Customer focused Sales Approach sale_01_a06_bs_enus Elearning Course 1.00 Don't Only Go for the Big Fish _pc_bi_spbi009 Elearning BI Scenario 0.10 The Ethics of Gift Giving _pc_bi_spbi014 Elearning BI Scenario 0.10 Using Persuasion Techniques to Boost Sales _pc_bi_spbi018 Elearning BI Scenario 0.20 Get it Together: Organizing Your Sales Approach _pc_bi_sabi002 Elearning BI Scenario 0.10 Presentations That Get People Talking _pc_bi_sabi003 Elearning BI Scenario 0.10 Initiating Discovery Meetings _pc_ch_sach001 Elearning Challenge Scenario 0.25 The Proof Is in the Proposal _pc_ch_sach003 Elearning Challenge Scenario 0.25 Educating and Collaborating with Customers _pc_bi_sabi006 Elearning BI Scenario 0.10 Building Momentum in Discovery Meetings _pc_bi_sabi011 Elearning BI Scenario 0.20 Using Customer Knowledge to Advance Sales _pc_ch_sach006 Elearning Challenge Scenario 0.25 Appealing to Prospects _pc_bi_sabi012 Elearning BI Scenario 0.10 Getting Your Head around Pipeline Management _pc_bi_sabi013 Elearning BI Scenario 0.10 Prospecting Strategically _pc_ch_sach011 Elearning Challenge Scenario 0.25 Responding to News of a Lost Sale _pc_ch_sach017 Elearning Challenge Scenario 0.25 Sales Negotiations Negotiation Skills for Sales Professionals: Preparing to Negotiate sale_02_a01_bs_enus Elearning Course 1.00 Negotiation Skills for Sales Professionals: Value Exchange sale_02_a02_bs_enus Elearning Course 1.00 Negotiation Skills for Sales Professionals: Reaching Agreement sale_02_a03_bs_enus Elearning Course 1.00 Talking Value with Your Customers _pc_bi_sabi004 Elearning BI Scenario 0.10 Dealing with Questions, Objections, and Resistance _pc_bi_sabi005 Elearning BI Scenario 0.10 Dealing with Negotiation Challenges _pc_bi_sabi009 Elearning BI Scenario 0.10 Negotiating Contract Terms _pc_ch_pach001 Elearning Challenge Scenario 0.25 Communicating Your Company's Value _pc_ch_sach004 Elearning Challenge Scenario 0.25 Turning Obstacles into Opportunities _pc_ch_sach005 Elearning Challenge Scenario 0.25 Negotiating with Your Customer _pc_ch_sach009 Elearning Challenge Scenario 0.25 Solution Selling Solution Selling: Mastering the Essentials sale_03_a01_bs_enus Elearning Course 1.00 Solution Selling: Meeting an Active Need sale_03_a02_bs_enus Elearning Course 1.00 Solution Selling: Creating New Opportunities sale_03_a03_bs_enus Elearning Course 1.00 Turning Potential Customers into Allies _pc_ch_sach008 Elearning Challenge Scenario 0.25 Preparing to Implement Solutions _pc_ch_sach010 Elearning Challenge Scenario 0.25 Managing Implementation Problems _pc_bi_sabi010 Elearning BI Scenario 0.10 Connecting Customers and Solutions _pc_bi_sabi008 Elearning BI Scenario 0.10 Strategic Account Sales Skills Selling to Key Players _pc_bi_spbi001 Elearning BI Scenario 0.10 Planning for Effective Selling _pc_bi_spbi004 Elearning BI Scenario 0.10 Building Profitable Customer Relationships _pc_bi_spbi017 Elearning BI Scenario 0.10 Crafting Sales Strategies _pc_ch_spch002 Elearning Challenge Scenario 0.20 Performance Payout Plans _pc_ch_spch004 Elearning Challenge Scenario 0.35 Sales and Marketing: Two Sides of the Same Coin? _pc_bi_spbi011 Elearning BI Scenario 0.10 Connecting the Dots: Insightful Account Management _pc_bi_sabi016 Elearning BI Scenario 0.10 Succeeding in Account Management _pc_ch_sach015 Elearning Challenge Scenario 0.25 Sales Management Storming: Developing and Leading Your Sales Team _pc_bi_spbi003 Elearning BI Scenario 0.10 Sales Support Roles for Better Customer Interaction _pc_bi_spbi007 Elearning BI Scenario 0.10 Succeeding in Account Management _pc_ch_sach015 Elearning Challenge Scenario 0.25 Gaining Access through Cold Calls _pc_ch_sach019 Elearning Challenge Scenario 0.25 Overcoming Resistance to Coaching _pc_bi_sabi021 Elearning BI Scenario 0.10 12

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Essential Selling Skills Essential Selling Skills: Mastering Cold Calling sale_05_a01_bs_enus Elearning Course 1.00 Essential Selling Skills: Qualifying Sales Prospects sale_05_a02_bs_enus Elearning Course 1.00 Essential Selling Skills: Closing the Sale sale_05_a03_bs_enus Elearning Course 1.00 Effective Cold Calling _pc_bi_sabi007 Elearning BI Scenario 0.10 Prompting Action through Focused Communication _pc_bi_sabi014 Elearning BI Scenario 0.10 Regaining Your Customer's Trust _pc_bi_sabi015 Elearning BI Scenario 0.10 Getting Organized to Meet Your Sales Goals _pc_ch_sach002 Elearning Challenge Scenario 0.25 Making Contact: Access Strategies _pc_ch_sach007 Elearning Challenge Scenario 0.25 Managing a Sales Pipeline _pc_ch_sach012 Elearning Challenge Scenario 0.25 Demonstrating Business Acumen _pc_ch_sach013 Elearning Challenge Scenario 0.25 Talking about the Competition _pc_bi_sabi017 Elearning BI Scenario 0.10 Responding to Bad News _pc_bi_sabi018 Elearning BI Scenario 0.10 Communicating a High impact Business Case _pc_bi_sabi019 Elearning BI Scenario 0.20 Selling with Trust _pc_ch_sach014 Elearning Challenge Scenario 0.25 Using Competitive Selling Skills _pc_ch_sach016 Elearning Challenge Scenario 0.25 Making the Cold Call _pc_bi_sabi020 Elearning BI Scenario 0.20 Aligning Your Business Case to Customer Priorities _pc_ch_sach018 Elearning Challenge Scenario 0.25 Effective Sales Coaching _pc_ch_sach020 Elearning Challenge Scenario 0.20 Customer Service Curriculum Frontline Call Center Skills The Importance of Call Tracking and Ticketing _pc_bi_ctbi003 Elearning BI Scenario 0.10 Creating an Effective On hold Message _pc_bi_ctbi008 Elearning BI Scenario 0.10 Aligning Agent Behaviors with Caller Types _pc_bi_ctbi010 Elearning BI Scenario 0.10 Inbound Call Center Management Converting a Call Center to a Profit Center _pc_bi_ctbi001 Elearning BI Scenario 0.10 Managing Your Call Center More Efficiently _pc_bi_ctbi002 Elearning BI Scenario 0.10 Customer Service Training The Interview and Beyond _pc_bi_ctbi004 Elearning BI Scenario 0.10 Disaster Recovery Keeping the Lines Open _pc_bi_ctbi005 Elearning BI Scenario 0.10 Preventing Agent Absenteeism through Better Working Conditions _pc_bi_ctbi006 Elearning BI Scenario 0.10 Prioritizing Rewards and Recognition in Call Centers _pc_bi_ctbi011 Elearning BI Scenario 0.10 ITIL 2011 Edition Foundation Syllabus ITIL 2011 Edition Foundation: ITIL and the Service Lifecycle ib_itlv_a01_it_enus Elearning Course 1.50 ITIL 2011 Edition Foundation: Service Strategy Fundamentals ib_itlv_a02_it_enus Elearning Course 2.50 ITIL 2011 Edition Foundation: Service Strategy Processes ib_itlv_a03_it_enus Elearning Course 1.50 ITIL 2011 Edition Foundation: Service Design Fundamentals ib_itlv_a04_it_enus Elearning Course 1.50 ITIL 2011 Edition Foundation: Service Design Processes ib_itlv_a05_it_enus Elearning Course 2.50 ITIL 2011 Edition Foundation: Service Transition Processes and Policies ib_itlv_a06_it_enus Elearning Course 2.50 ITIL 2011 Edition Foundation: Introduction to Service Operation ib_itlv_a07_it_enus Elearning Course 1.00 ITIL 2011 Edition Foundation: Service Operation Processes ib_itlv_a08_it_enus Elearning Course 2.00 ITIL 2011 Edition Foundation: Continual Service Improvement ib_itlv_a09_it_enus Elearning Course 1.50 ITIL 2011 Edition Overview ITIL 2011 Edition Overview: Creating a Service Culture ib_ovvx_a01_it_enus Elearning Course 2.00 ITIL 2011 Edition Overview: Introduction to the ITIL Framework ib_ovvx_a02_it_enus Elearning Course 2.00 ITIL 2011 Edition Overview: Certification and Benefits ib_ovvx_a03_it_enus Elearning Course 2.00 ITIL 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) ITIL 2011 Edition OSA: Introduction to Operational Support and Analysis ib_iosb_a01_it_enus Elearning Course 1.50 ITIL 2011 Edition OSA: Introduction to Event Management ib_iosb_a02_it_enus Elearning Course 3.50 ITIL 2011 Edition OSA: Introduction to Incident Management ib_iosb_a03_it_enus Elearning Course 2.50 ITIL 2011 Edition OSA: Incident Management Interactions ib_iosb_a04_it_enus Elearning Course 3.00 ITIL 2011 Edition OSA: Introduction to Request Fulfillment ib_iosb_a05_it_enus Elearning Course 2.00 ITIL 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges ib_iosb_a06_it_enus Elearning Course 2.50 ITIL 2011 Edition OSA: Introduction to Problem Management ib_iosb_a07_it_enus Elearning Course 3.00 ITIL 2011 Edition OSA: Problem Management Process Interfaces and Challenges ib_iosb_a08_it_enus Elearning Course 2.50 ITIL 2011 Edition OSA: Introduction to Access Management ib_iosb_a09_it_enus Elearning Course 3.00 ITIL 2011 Edition OSA: Introduction to the Service Desk ib_iosb_a10_it_enus Elearning Course 2.00 ITIL 2011 Edition OSA: Service Desk Metrics and Outsourcing ib_iosb_a11_it_enus Elearning Course 1.50 ITIL 2011 Edition OSA: Introduction to Functions ib_iosb_a12_it_enus Elearning Course 2.50 ITIL 2011 Edition OSA: Function Activities ib_iosb_a13_it_enus Elearning Course 1.50 ITIL 2011 Edition OSA: Technology and Implementation Considerations ib_iosb_a14_it_enus Elearning Course 2.50 Customer Service Representative, Professionalism The Customer Service Representative (CSR) cust_06_a01_bs_enus Elearning Course 3.50 Support Center Services and Work Environment cust_06_a02_bs_enus Elearning Course 3.00 Team and Customer Relationships cust_06_a03_bs_enus Elearning Course 3.00 Customer Service Representative, Skills Customer Interactions cust_07_a01_bs_enus Elearning Course 3.50 Communication Skills cust_07_a02_bs_enus Elearning Course 3.50 Conflict, Stress, and Time Management cust_07_a03_bs_enus Elearning Course 3.50 Customer Service Representative, Process Customer Service Processes and Procedures cust_08_a01_bs_enus Elearning Course 3.00 Quality in a Support Center cust_08_a02_bs_enus Elearning Course 3.50 Support Center Tools, Technologies and Metrics cust_08_a03_bs_enus Elearning Course 3.00 Dealing with Irrational Customers and Escalating Complaints cust_08_a04_bs_enus Elearning Course 2.00 Customer Service Fundamentals Customer Service Fundamentals: Building Rapport in Customer Relationships cust_09_a01_bs_enus Elearning Course 1.00 Customer Service in the Field cust_09_a02_bs_enus Elearning Course 1.00 Customer Service over the Phone cust_09_a03_bs_enus Elearning Course 1.00 Internal Customer Service cust_09_a04_bs_enus Elearning Course 1.00 Customer Service Confrontation and Conflict cust_09_a05_bs_enus Elearning Course 1.00 Shaping the Direction of Customer Service in Your Organization cust_09_a06_bs_enus Elearning Course 1.00 Aligning Performance to Key Indicators _pc_bi_ctbi007 Elearning BI Scenario 0.10 The Angry Caller: What's Your Plan? _pc_bi_spbi016 Elearning BI Scenario 0.10 Customer Focus Identifying and Managing Customer Expectations cust_10_a01_bs_enus Elearning Course 1.00 Creating and Sustaining a Customer focused Organization cust_10_a02_bs_enus Elearning Course 1.00 Customer focused Interaction cust_10_a03_bs_enus Elearning Course 1.00 Listening to Your Customers _pc_bi_spbi002 Elearning BI Scenario 0.10 Creating a Customer focused Organization _pc_ch_lach020 Elearning Challenge Scenario 0.25 Developing Your Customer Focus _pc_ch_pach009 Elearning Challenge Scenario 0.25 13

Business Skills Courseware Area Curriculum Series Course Title Course# Asset Type Customer Advocacy Customer Advocacy: Communicating to Build Trusting Customer Relationships cust_11_a01_bs_enus Elearning Course 1.00 Customer Advocacy: Enhancing the Customer Experience cust_11_a02_bs_enus Elearning Course 1.00 Customer Advocacy: Supporting Customer Advocacy cust_11_a03_bs_enus Elearning Course 1.00 Industry Foundations Industry Overviews The Telecommunications Industry Overview: Version 3 indo_01_a11_bs_enus Elearning Course 1.00 The Health Care Industry Overview: Version 3 indo_01_a12_bs_enus Elearning Course 1.00 The Insurance Industry Overview: Version 3 indo_01_a13_bs_enus Elearning Course 1.00 The Banking Industry Overview: Version 3 indo_01_a14_bs_enus Elearning Course 1.00 The Oil and Gas Industry Overview: Version 3 indo_01_a15_bs_enus Elearning Course 1.00 The Retail Industry Overview: Version 3 indo_01_a16_bs_enus Elearning Course 1.00 The Manufacturing Industry Overview: Version 3 indo_01_a17_bs_enus Elearning Course 1.00 The Pharmaceutical Industry Overview: Version 4 indo_01_a18_bs_enus Elearning Course 1.00 The Information Technology Industry Overview: Version 3 indo_01_a19_bs_enus Elearning Course 1.00 The Federal Government Industry Overview: Version 3 indo_01_a20_bs_enus Elearning Course 1.00 The Education Industry Overview: Version 1 indo_01_a21_bs_enus Elearning Course 1.00 The Utilities Industry Overview: Version 1 indo_01_a22_bs_enus Elearning Course 1.00 The Chemicals Industry Overview: Version 1 indo_01_a23_bs_enus Elearning Course 1.00 The Broadcasting & Entertainment Industry Overview: Version 1 indo_01_a24_bs_enus Elearning Course 1.00 The Capital Markets Industry Overview: Version 1 indo_01_a25_bs_enus Elearning Course 1.00 The Consumer Electronics Industry Overview: Version 1 indo_01_a26_bs_enus Elearning Course 1.00 The Aerospace & Defense Industry Overview: Version 1 indo_01_a27_bs_enus Elearning Course 1.00 The Biotechnology Industry Overview: Version 1 indo_01_a28_bs_enus Elearning Course 1.00 The Automotive Industry Overview: Version 3 indo_01_a29_bs_enus Elearning Course 1.00 The Food and Beverage Industry Overview: Version 3 indo_01_a30_bs_enus Elearning Course 1.00 The Agriculture Industry Overview indo_01_a31_bs_enus Elearning Course 1.50 TestPreps Test Preps TestPrep ITIL Foundation ib_itlv_a01_tp_enus Testprep Exam 1.00 Mentoring Assets Mentoring Assets Mentoring ITIL Foundation mntitv3f Mentoring Asset 14

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type German BUSINESS STRATEGY and OPERATIONS Operations Curriculum German Six Sigma Green Belt: Six Sigma and the Organization / Six Sigma Green Belt: Six Sigma and the Organization Six Sigma und Lean in Unternehmen / Six Sigma and Lean in the Organization oper_05_a01_bs_de Elearning Course 2.50 Design for Six Sigma im Unternehmen / Design for Six Sigma in the Organization oper_05_a02_bs_de Elearning Course 2.00 Six Sigma Green Belt: Define / Six Sigma Green Belt: Define Prozesse und Kundenanalyse in Six Sigma Projekten / Processes and Customer Analysis in Six Sigma Projects oper_06_a01_bs_de Elearning Course 2.50 Six Sigma: Projekte und Teams in Grundzügen / Basics of Six Sigma Projects and Teams oper_06_a02_bs_de Elearning Course 2.50 Managementwerkzeuge in Six Sigma Projekten / Tools for Planning and Managing Six Sigma Project Opportun oper_06_a03_bs_de Elearning Course 2.50 Einsatz der Six Sigma Analysewerkzeuge und Metriken für Projektentscheidungen / Using Six Sigma Analysis Toper_06_a04_bs_de Elearning Course 1.50 The Foundations of Six Sigma / The Foundations of Six Sigma Hören Sie Ihrem Kunden zu? / Are You Listening to Your Customers? _pc_bi_ssbi001_de Elearning BI Scenario 0.10 Einführung in Six Sigma / Introduction to Six Sigma oper_10_a01_bs_de Elearning Course 2.00 Six Sigma Black Belt (2007 BOK): Define / Six Sigma Black Belt (2007 BOK): Define Stimme des Kunden (Voice of the Customer VOC) in Six Sigma / Using Voice of the Customer in Six Sigma oper_14_a01_bs_de Elearning Course 2.00 Fundamentals of Lean for Business Organizations / Fundamentals of Lean for Business Organizations Fünf Schritte zur Perfektion: Lean einführen / Five Steps to Perfection: Implementing Lean _pc_bi_ssbi009_de Elearning BI Scenario 0.10 Marketing Curriculum Competitive Marketing Strategies / Competitive Marketing Strategies Wettbewerbsfähigkeit durch Kollaborationen erhöhen / Increasing Competitiveness through Collaboration _pc_ch_lsch006_de Elearning Challenge Scenario 0.20 Strategic Planning Curriculum The Fundamentals of Globalization / The Fundamentals of Globalization (Replaced) Chancen durch Globalisierung / Evaluating Globalization Opportunities _pc_ch_lach019_de Elearning Challenge Scenario 0.20 Moving From an Operational Manager to a Strategic Thinker / Moving From an Operational Manager to a Strategic Thinker Als Führungskraft das Unternehmen repräsentieren / Leading Outside the Organization _pc_bi_lsbi005_de Elearning BI Scenario 0.10 Auf Kernkompetenzen besinnen / Returning to Core Competencies _pc_bi_lsbi014_de Elearning BI Scenario 0.10 Wettbewerbsbewusstsein und strategien / Competitive Awareness and Strategy _pc_ch_lach022_de Elearning Challenge Scenario 0.20 FINANCE, HUMAN RESOURCES and ADMINISTRATION Kaufmännische Angestellte Grundlagen für kaufmännische Angestellte / Essential Skills for Administrative Support Professionals Grundlagen für kaufmännische Angestellte: Vertreten des Vorgesetzten / Administrative Professionals: Represad_01_a01_bs_de Elearning Course 1.00 Grundlagen für kaufmännische Angestellte: Allgemeine Verwaltungsaufgaben / Administrative Professionals: Cad_01_a02_bs_de Elearning Course 1.00 Grundlagen für kaufmännische Angestellte: Optimieren der Beziehung zu Ihrem Vorgesetzten / Administrativead_01_a03_bs_de Elearning Course 1.00 Grundlagen für kaufmännische Angestellte: Zeigen Sie sich von Ihrer besten Seite / Administrative Professionaad_01_a05_bs_de Elearning Course 1.00 Grundlagen für kaufmännische Angestellte: Interaktion mit anderen / Administrative Professionals: Interactingad_01_a04_bs_de Elearning Course 1.00 Finanzen Grundlagen Finanzen / Fundamental Finance for non Finance Professionals Die Prinzipien der Finanzplanung / The Principles of Financial Management fin_01_a01_bs_de Elearning Course 2.50 Grundlagen der Finanzplanung / The Basics of Budgeting fin_01_a02_bs_de Elearning Course 2.00 Cashflowmanagement / Management of Cash Flows fin_01_a03_bs_de Elearning Course 2.00 Finanzberichte / Financial Statements fin_01_a04_bs_de Elearning Course 2.00 Finanzen Grundlagen für Nicht Finanzexperten / Finance and Accounting Essentials for Non financial Professionals Den Nutzen immaterieller Vermögenswerte erkennen / Recognizing The Value of Intangible Assets _pc_bi_fabi007_de Elearning BI Scenario 0.10 Grundlagen Rechnungswesen / Accounting Fundamentals Grundprinzipien und Rahmenkonzept der Rechnungslegung / Basic Accounting Principles and Framework fin_03_a01_bs_de Elearning Course 1.00 Bilanzgleichung und Finanzberichte / The Accounting Equation and Financial Statements fin_03_a02_bs_de Elearning Course 1.00 Buchungszyklus und Periodenabgrenzung / The Accounting Cycle and Accrual Accounting fin_03_a03_bs_de Elearning Course 1.00 Geschäftsvorfälle und die Bücher der Buchführung / Accounting Transactions and Books of Account fin_03_a04_bs_de Elearning Course 1.00 Probebilanz und Abgrenzungsbuchungen / Trial Balance & Adjusting Entries fin_03_a05_bs_de Elearning Course 1.00 Die Gewinn und Verlustrechnung / The Income Statement fin_03_a06_bs_de Elearning Course 1.00 Lehrplan Personalwesen Umgang mit Diversität am Arbeitsplatz / Managing Diversity in the Workplace Diversität am Arbeitsplatz verstehen / Understanding Workplace Diversity _pc_bi_hrbi002_de Elearning BI Scenario 0.10 Umgang mit Diversität / Managing Diversity _pc_ch_lach015_de Elearning Challenge Scenario 0.20 Erfolgreich Personal einstellen und interviewen / Effective Hiring and Interviewing Strategische Denker einstellen / Hiring Strategic Thinkers _pc_ch_lach011_de Elearning Challenge Scenario 0.20 Strategien zur Mitarbeitergewinnung und bindung / Recruiting and Retention Strategies Hohe Mitarbeiterfluktuation verhindern / Preventing High Turnover Rates: How to Keep The Best _pc_bi_mgbi008_de Elearning BI Scenario 0.10 Den Fachkräftemangel überwinden / Surviving the Talent Crunch _pc_ch_lsch007_de Elearning Challenge Scenario 0.20 Organisationales Lernen: Die Disziplin Personal Mastery / Disciplines of Organizational Learning: Personal Mas_pc_bi_pfbi011_de Elearning BI Scenario 0.10 Rekrutierungsprozesse an Stellenanforderungen ausrichten / Aligning Recruitment to Job Requirements _pc_bi_hrbi001_de Elearning BI Scenario 0.10 Grundlagen Personal einstellen und interviewen Voreingenommenheit in Bewerbungsgesprächen vermeiden / The Impact of Interviewing Biases _pc_bi_hrbi003_de Elearning BI Scenario 0.10 Bewerbungsgespräche führen: Die richtigen Fragen stellen / Conducting Interviews: Asking the Right Question_pc_bi_hrbi014_de Elearning BI Scenario 0.10 Eine ansprechende Stellenbeschreibung verfassen / Creating a Compelling Job Description _pc_bi_hrbi015_de Elearning BI Scenario 0.10 Einen neuen Mitarbeiter einstellen / Hiring a New Employee _pc_ch_lach028_de Elearning Challenge Scenario 0.20 MANAGEMENT and LEADERSHIP Management Grundlagen des Krisenmanagements im Unternehmen / The Fundamentals of Business Crises Management In einer Krisensituation Verantwortung übernehmen / Demonstrating Accountability in a Crisis Situation _pc_ch_lach007_de Elearning Challenge Scenario 0.20 Führen von Leistungsträgern / Effectively Managing Top Performers Leistungsträger zu führen, ist einfach... oder? / Managing Top Performers Is Always Easy...Right? _pc_bi_hrbi013_de Elearning BI Scenario 0.10 Fortgeschrittene Managementkompetenzen / Advanced Management Skills Flexibilität bei Führungskräften fördern / Developing Adaptable Managers _pc_bi_mgbi013_de Elearning BI Scenario 0.10 Umgang mit problematischem Leistungsverhalten / Problem Performance Management Leistungsmanagement / Managing Performance _pc_ch_lach002_de Elearning Challenge Scenario 0.20 Leistungsschwacher Mitarbeiter: Was nun? / Underperforming Employee Now What? _pc_bi_hrbi010_de Elearning BI Scenario 0.10 Den Veränderungsprozess zur Unterstützung der Mitarbeiter nutzen / Using Change Process to Support Employees Mitarbeiter in den Unternehmenswandel einbinden / Involving Employees in Corporate Change _pc_bi_lsbi011_de Elearning BI Scenario 0.10 Erfolgreiches Delegieren / Effective Delegation Aufgaben angemessen delegieren / Delegating Appropriate Tasks _pc_bi_mgbi007_de Elearning BI Scenario 0.10 Mitarbeiterentwicklung durch Delegation / Developing Employees through Delegation _pc_ch_lach017_de Elearning Challenge Scenario 0.20 Leistungsbeurteilung / Appraising Performance 15

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Sich auf eine Leistungsbeurteilung vorbereiten / Preparing for Your Performance Appraisal _pc_bi_pfbi017_de Elearning BI Scenario 0.10 Change Management III / Managing Organizational Change Change Management: Positive Unterstützung für den Wandel / Managing Change: Building Positive Support fomgmt_13_a02_bs_de Elearning Course 1.00 Change Management: Umgang mit Widerstand gegen den Wandel / Managing Change: Dealing with Resistancmgmt_13_a03_bs_de Elearning Course 1.00 Change Management: Organisatorischen Wandel stärken / Managing Change: Sustaining Organizational Chan mgmt_13_a04_bs_de Elearning Course 1.00 Change Management: Wandel verstehen / Managing Change: Understanding Change mgmt_13_a01_bs_de Elearning Course 1.00 Mitarbeiter in den Unternehmenswandel einbinden / Involving Employees in Corporate Change _pc_bi_lsbi011_de Elearning BI Scenario 0.10 Personalentwicklung / Developing People _pc_ch_lach013_de Elearning Challenge Scenario 0.25 Unternehmenswandel kommunizieren / Communicating Organizational Change _pc_bi_mgbi015_de Elearning BI Scenario 0.10 Business Coaching / Business Coaching Essentials Business Coaching: Aufbau der Coachingbeziehung / Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_de Elearning Course 1.00 Business Coaching: Die Anwendung verschiedener Coachingstile / Business Coaching: Using Different Coachingmgmt_14_a04_bs_de Elearning Course 1.00 Business Coaching: Die Durchführung von Coachingsitzungen / Business Coaching: Conducting Coaching Sessiomgmt_14_a02_bs_de Elearning Course 1.00 Business Coaching: Vorbereitung auf das Coaching / Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_de Elearning Course 1.00 Coaching / Coaching _pc_ch_lach024_de Elearning Challenge Scenario 0.20 Effektives Coaching / The Art of Effective Coaching _pc_bi_lsbi018_de Elearning BI Scenario 0.10 Grundlagen Management / Management Essentials Grundlagen Management: Mitarbeiterführung / Management Essentials: Directing Others mgmt_15_a01_bs_de Elearning Course 1.00 Grundlagen Management: Delegieren / Management Essentials: Delegating mgmt_15_a02_bs_de Elearning Course 1.00 Grundlagen Management: Entwicklung Ihrer Mitarbeiter / Management Essentials: Developing Your Direct Re mgmt_15_a03_bs_de Elearning Course 1.00 Grundlagen Management: Umgang mit schwierigen Mitarbeitern / Management Essentials: Confronting Diffic mgmt_15_a04_bs_de Elearning Course 1.00 Grundlagen Management: Führen eines heterogenen Teams / Management Essentials: Managing a Diverse Temgmt_15_a05_bs_de Elearning Course 1.00 Grundlagen Management: Fairer Umgang mit Mitarbeitern / Management Essentials: Treating Your Direct Repmgmt_15_a06_bs_de Elearning Course 1.00 Grundlagen Management: Fürsorglicher Umgang mit Mitarbeitern / Management Essentials: Caring about Youmgmt_15_a07_bs_de Elearning Course 1.00 Faires Management / Managing Fairly _pc_bi_mgbi016_de Elearning BI Scenario 0.10 Entschlossenes Handeln / Acting Decisively _pc_ch_lach034_de Elearning Challenge Scenario 0.20 Grundlagen Einsteiger in Führungspositionen Der Aufstieg in eine Führungsposition / Making the Move Into Management _pc_ch_lach029_de Elearning Challenge Scenario 0.20 Grundlagen Talentmanagement / Talent Management Essentials Talentmanagement: Grundlagen / Talent Management: Basics mgmt_18_a01_bs_de Elearning Course 1.00 Talentmanagement: Planung / Talent Management: Planning mgmt_18_a02_bs_de Elearning Course 1.00 Talentmanagement: Talentgewinnung / Talent Management: Acquiring Talent mgmt_18_a03_bs_de Elearning Course 1.00 Talentmanagement: Weiterentwicklung und Motivation talentierter Mitarbeiter / Talent Management: Develomgmt_18_a04_bs_de Elearning Course 1.00 Talentmanagement: Talente an das Unternehmen binden / Talent Management: Retaining Talent mgmt_18_a05_bs_de Elearning Course 1.00 Talente gewinnen und an das Unternehmen binden / Attracting and Retaining Talent _pc_ch_lach021_de Elearning Challenge Scenario 0.20 Fortgeschrittene Managementkompetenzen Der Weg zum High Performance Unternehmen / Developing a High performance Organization mgmt_23_a01_bs_de Elearning Course 1.00 Funktionsübergreifendes strategisches Management / Cross functional Strategic Management mgmt_23_a02_bs_de Elearning Course 1.00 Unternehmensführung bei schnellem Wandel und Verunsicherung / Managing for Rapid Change and Uncertainmgmt_23_a03_bs_de Elearning Course 1.00 Umgang mit Leistungsträgern / Managing High Performers mgmt_23_a04_bs_de Elearning Course 1.00 Anleiten neuer Führungskräfte / Managing New Managers mgmt_23_a05_bs_de Elearning Course 1.00 Führen erfahrener Führungskräfte / Managing Experienced Managers mgmt_23_a06_bs_de Elearning Course 1.00 Schlechte Nachrichten effektiv kommunizieren / Delivering Bad News Effectively _pc_ch_lach033_de Elearning Challenge Scenario 0.20 Gute Arbeitsbeziehungen zu Vorgesetzten aufbauen / Building Upward Relationships _pc_ch_lach039_de Elearning Challenge Scenario 0.20 Flexibilität bei Führungskräften fördern / Developing Adaptable Managers _pc_bi_mgbi013_de Elearning BI Scenario 0.10 Grundlagen Delegieren Aufgaben angemessen delegieren / Delegating Appropriate Tasks _pc_bi_mgbi007_de Elearning BI Scenario 0.10 Mitarbeiterentwicklung durch Delegation / Developing Employees through Delegation _pc_ch_lach017_de Elearning Challenge Scenario 0.20 Problematisches Leistungsverhalten steuern Erkennen und Diagnose von Leistungsproblemen / Recognizing and Diagnosing Problem Performance mgmt_34_a01_bs_de Elearning Course 1.00 Erste Schritte zur Bewältigung von Leistungsproblemen / First Steps for Turning Around a Performance Proble mgmt_34_a02_bs_de Elearning Course 1.00 Disziplinierung bei problematischem Leistungsverhalten / Using Progressive Discipline to Correct Problem Perfmgmt_34_a03_bs_de Elearning Course 1.00 Vermeidung schlechter Mitarbeiterleistung / Preventing Problem Performance mgmt_34_a04_bs_de Elearning Course 1.00 Leadership Steuerung des Business / Leading from the Front Line Dashboard oder Scorecard? / Performance Dashboard or Scorecard? _pc_bi_mgbi012_de Elearning BI Scenario 0.10 Eine umsetzungsorientierte Unternehmenskultur fördern / Fostering a Business Execution Culture _pc_bi_lsbi008_de Elearning BI Scenario 0.10 Führung der Arbeitsgenerationen / Leading the Workforce Generations Digital Natives verstehen / Understanding the Motives of Millennials _pc_bi_mgbi014_de Elearning BI Scenario 0.10 Eine alternde Belegschaft führen / Managing an Aging Workforce _pc_bi_mgbi005_de Elearning BI Scenario 0.10 Erfolgreich Planen für die Geschäftsumgebung / Succession Planning for the Business Environment Nachfolgeplanung / Succession Planning _pc_bi_lsbi002_de Elearning BI Scenario 0.10 Nachfolgeplanung und Managementprogramme / Succession Planning and Management Programs _pc_ch_lsch004_de Elearning Challenge Scenario 0.20 Grundlagen Leadership / Leadership Essentials Grundlagen Leadership: Motivieren von Mitarbeitern / Leadership Essentials: Motivating Employees lead_05_a01_bs_de Elearning Course 1.00 Grundlagen Leadership: Vermitteln der Vision / Leadership Essentials: Communicating Vision lead_05_a02_bs_de Elearning Course 1.00 Grundlagen Leadership: Stärkung Ihres Einflusses als Führungskraft / Leadership Essentials: Building Your Influ lead_05_a03_bs_de Elearning Course 1.00 Grundlagen Leadership: Leiten der Geschäftsausübung / Leadership Essentials: Leading Business Execution lead_05_a05_bs_de Elearning Course 1.00 Grundlagen Leadership: Lenken von Innovation / Leadership Essentials: Leading Innovation lead_05_a06_bs_de Elearning Course 1.00 Grundlagen Leadership: Erfolgreiches Führen durch Veränderungen / Leadership Essentials: Leading Change lead_05_a07_bs_de Elearning Course 1.00 Grundlagen Leadership: Erstellen eines persönlichen Entwicklungsplans für Führungskräfte / Leadership Essen lead_05_a08_bs_de Elearning Course 1.00 Grundlagen Leadership: Leiten durch emotionale Intelligenz / Leadership Essentials: Leading with Emotional Inlead_05_a04_bs_de Elearning Course 1.00 Eine Umsetzungskultur im Unternehmen fördern / Developing a Business Execution Culture _pc_ch_lach001_de Elearning Challenge Scenario 0.20 Führen im Wandel / Leading Change _pc_ch_lach004_de Elearning Challenge Scenario 0.20 Die Führungskraft als Motivator / Leader as Motivator _pc_ch_lach008_de Elearning Challenge Scenario 0.20 Innovationsprozesse leiten / Leading Innovation _pc_ch_lach010_de Elearning Challenge Scenario 0.20 Die emotional intelligente Führungskraft / The Emotionally Intelligent Leader _pc_ch_lach014_de Elearning Challenge Scenario 0.20 Eine gemeinsame Zukunftsvision kommunizieren / Communicating a Shared Vision _pc_bi_lsbi001_de Elearning BI Scenario 0.10 Teams im Wandel führen / Leading Teams through Change _pc_bi_lsbi003_de Elearning BI Scenario 0.10 Als Führungskraft Risiken eingehen / Knowing When to Take Leadership Risks _pc_bi_lsbi006_de Elearning BI Scenario 0.10 Gesucht: Innovative Führungskräfte / Wanted Innovation Leaders _pc_bi_lsbi013_de Elearning BI Scenario 0.10 Funktionsübergreifende Teams zum Erfolg führen / Making Cross Functional Teams Work Bei Teamkonflikten vermitteln / Mediating Project Team Conflict _pc_bi_pfbi006_de Elearning BI Scenario 0.10 Konfliktgespräche am Arbeitsplatz leiten / Facilitating Work related Conflict Discussions _pc_bi_pfbi015_de Elearning BI Scenario 0.10 16

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Konflikte zum Unternehmensvorteil nutzen / Using Conflict to an Organization's Advantage _pc_bi_mgbi002_de Elearning BI Scenario 0.10 Unternehmensprioritäten setzen und managen Teilen Sie die Werte Ihres Unternehmens? / Do You Share Your Organization's Values? _pc_bi_pabi006_de Elearning BI Scenario 0.10 PROFESSIONAL EFFECTIVENESS Kommunikation Die effektive Geschäftsbesprechung / The Effective Business Meeting Besprechungen erfolgreich durchführen / Making Meetings Work _pc_bi_pfbi018_de Elearning BI Scenario 0.10 Konflikte im Berufsleben / Conflict in the Workplace Mit Konfrontationen angemessen umgehen / Confrontation: What's the Best Approach _pc_bi_mgbi009_de Elearning BI Scenario 0.10 Konflikte bewältigen / Managing Conflict _pc_ch_lach009_de Elearning Challenge Scenario 0.25 Das gewünschte Ergebnis erzielen: Erfolgreich Verhandeln / Getting the Results You Want: Negotiating to Win Körpersprache in Verhandlungen wirksam einsetzen / Effective Body Language in Negotiations _pc_bi_pfbi013_de Elearning BI Scenario 0.10 Effektive Geschäftsbeziehungen / Building Improved Work Relationships Effektive Kundenbeziehungen / Effective Relationships with Customers comm_12_a04_bs_de Elearning Course 2.00 E Mail Etikette / E mail Essentials for Business Wirksames Einsetzen von E Mail und Instant Messaging / Using E mail and Instant Messaging Effectively comm_17_a01_bs_de Elearning Course 1.00 Adressieren und Weiterleiten von E Mails / Addressing and Redistributing E mail comm_17_a02_bs_de Elearning Course 1.00 Verwalten Ihrer E Mails / Managing Your E mail comm_17_a03_bs_de Elearning Course 1.00 Grundlagen Geschäftstelefonate / Telephone Essentials for Business Erforderliche Kenntnisse für professionell geführte Telefongespräche / Essential Skills for Professional Telephocomm_18_a01_bs_de Elearning Course 1.00 Geschäftskorrespondenz / Business Writing Basics Geschäftskorrespondenz: Wirkungsvoll und leserorientiert schreiben / Business Writing: Know Your Readers a comm_19_a01_bs_de Elearning Course 1.00 Geschäftskorrespondenz: Wie Sie verständliche und prägnante Texte verfassen / Business Writing: How to Wr comm_19_a02_bs_de Elearning Course 1.00 Geschäftskorrespondenz: Redaktion und Korrekturlesen / Business Writing: Editing and Proofreading comm_19_a03_bs_de Elearning Course 1.00 Zwischenmenschliche Kommunikation / Interpersonal Communication Zwischenmenschliche Kommunikation: Zugänglich sein / Interpersonal Communication: Being Approachable comm_21_a05_bs_de Elearning Course 1.00 Zwischenmenschliche Kommunikation: Durchsetzungsstark kommunizieren / Interpersonal Communication: Ccomm_21_a04_bs_de Elearning Course 1.00 Zwischenmenschliche Kommunikation: Selbstbewusst kommunizieren / Interpersonal Communication: Commcomm_21_a01_bs_de Elearning Course 1.00 Zwischenmenschliche Kommunikation: Grundregeln des Zuhörens / Interpersonal Communication: Listening Ecomm_21_a03_bs_de Elearning Course 1.00 Zwischenmenschliche Kommunikation: Planung Ihrer Botschaft / Interpersonal Communication: Targeting Youcomm_21_a02_bs_de Elearning Course 1.00 Konflikte am Arbeitsplatz / Workplace Conflict Konflikte am Arbeitsplatz: Konflikte erkennen und darauf eingehen / Workplace Conflict: Recognizing and Respcomm_22_a01_bs_de Elearning Course 1.00 Konflikte am Arbeitsplatz: Konfliktlösungsstrategien / Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_de Elearning Course 1.00 Mit Konfrontationen angemessen umgehen / Confrontation: What's the Best Approach _pc_bi_mgbi009_de Elearning BI Scenario 0.10 Konflikte bewältigen / Managing Conflict _pc_ch_lach009_de Elearning Challenge Scenario 0.25 Individuelle Konfliktstile / Personal Conflict Styles _pc_bi_pabi002_de Elearning BI Scenario 0.10 Grundlagen für den Umgang mit schwierigen Menschen / Fundamentals of Working with Difficult People Umgang mit schwierigen Menschen: Schwierige Menschen erkennen / Working with Difficult People: Identifyi comm_23_a01_bs_de Elearning Course 1.00 Umgang mit schwierigen Menschen: Mit aggressiven Menschen zusammenarbeiten / Working with Difficult P comm_23_a02_bs_de Elearning Course 1.00 Umgang mit schwierigen Menschen: Mit negativen Menschen zusammenarbeiten / Working with Difficult Peocomm_23_a03_bs_de Elearning Course 1.00 Umgang mit schwierigen Menschen: Mit Aufschiebern zusammenarbeiten / Working with Difficult People: Ho comm_23_a04_bs_de Elearning Course 1.00 Umgang mit schwierigen Menschen: Mit manipulativen Menschen zusammenarbeiten / Working with Difficultcomm_23_a05_bs_de Elearning Course 1.00 Umgang mit schwierigen Menschen: Mit egoistischen Menschen zusammenarbeiten / Working with Difficult Pcomm_23_a06_bs_de Elearning Course 1.00 Umgang mit schwierigen Menschen: Mit Mikromanagern zusammenarbeiten / Working with Difficult People: comm_23_a07_bs_de Elearning Course 1.00 Grundlagen Verhandlungstechniken / Negotiation Essentials Grundlagen des Verhandelns: Was versteht man unter Verhandeln? / Negotiation Essentials: What Is Negotiatcomm_24_a01_bs_de Elearning Course 1.00 Grundlagen des Verhandelns: Planen von Verhandlungen / Negotiation Essentials: Planning for Negotiation comm_24_a02_bs_de Elearning Course 1.00 Grundlagen des Verhandelns: Kommunizieren / Negotiation Essentials: Communicating comm_24_a03_bs_de Elearning Course 1.00 Körpersprache in Verhandlungen wirksam einsetzen / Effective Body Language in Negotiations _pc_bi_pfbi013_de Elearning BI Scenario 0.10 Verhandlungen mit Anbietern: Den besten Ansatz wählen / Vendor Negotiations: Choosing the Best Approach _pc_ch_lach032_de Elearning Challenge Scenario 0.20 Grundlagen interkultureller Kommunikation / Fundamentals of Cross Cultural Communication Kultur und ihr Einfluss auf die Kommunikation / Culture and Its Effect on Communication comm_26_a01_bs_de Elearning Course 1.00 Interkulturelle Kommunikation / Communicating Across Cultures comm_26_a02_bs_de Elearning Course 1.00 Besser kommunizieren in interkulturellen Beziehungen / Improving Communication in Cross cultural Relationscomm_26_a03_bs_de Elearning Course 1.00 Mit einer interkulturellen Gruppe kommunizieren / Communicating with a Cross cultural Audience _pc_bi_pfbi020_de Elearning BI Scenario 0.10 Streitigkeiten zu internationalen Verträgen beilegen / Dispute Resolution in International Contracts _pc_ch_lsch005_de Elearning Challenge Scenario 0.20 Ergebnisse erzielen ohne direkte Autorität / Getting Results without Direct Authority Entscheidungsträger überzeugen / Influencing Key Decision Makers _pc_bi_lsbi015_de Elearning BI Scenario 0.10 Beeinflussen und überzeugen / Influence and Persuasion _pc_ch_lach016_de Elearning Challenge Scenario 0.20 Grundlagen Zuhören / Listening Essentials Kommunikation durch Zuhören verbessern / Listening to Improve Conversation _pc_bi_pabi001_de Elearning BI Scenario 0.10 Grundlagen Zuhören: Allgemeine Grundlagen des Zuhörens / Listening Essentials: The Basics of Listening comm_28_a01_bs_de Elearning Course 1.00 Grundlagen Zuhören: Die eigenen Zuhörfähigkeiten verbessern / Listening Essentials: Improving Your Listeningcomm_28_a02_bs_de Elearning Course 1.00 Effektives Zuhören / Listening with Skill _pc_ch_pach002_de Elearning Challenge Scenario 0.20 Konstruktives Feedback und Kritik / Constructive Feedback and Criticism Konstruktiv mit Kritik umgehen / Criticism in Context _pc_bi_pfbi016_de Elearning BI Scenario 0.10 Feedback in angemessener Form geben / Giving Appropriate Feedback _pc_ch_lach006_de Elearning Challenge Scenario 0.20 Die effektive Geschäftsbesprechung Wenn aus vielen Besprechungen zu viele werden / When Too Many Meetings Are Just Too Much _pc_bi_pfbi008_de Elearning BI Scenario 0.10 Besprechungen effektiv und produktiv gestalten / Managing Meetings for Productivity and Effectiveness _pc_ch_lach031_de Elearning Challenge Scenario 0.20 Grundlagen Präsentationstechniken / Basic Presentation Skills Grundlagen Präsentationstechniken: Eine Präsentation planen / Basic Presentation Skills: Planning a Presentatcomm_33_a01_bs_de Elearning Course 1.00 Grundlagen Präsentationstechniken: Eine Präsentation erstellen / Basic Presentation Skills: Creating a Present comm_33_a02_bs_de Elearning Course 1.00 Grundlagen Präsentationstechniken: Eine Präsentation durchführen / Basic Presentation Skills: Delivering a Pr comm_33_a03_bs_de Elearning Course 1.00 Der Umgang mit schwierigen Fragen bei einer Präsentation / Handling Difficult Questions as a Presenter _pc_bi_pabi007_de Elearning BI Scenario 0.10 Persönliche Weiterentwicklung Leben im Gleichgewicht / Living a Balanced Life Work Life Balance: Arbeitsbelastungen ausgleichen / Employee Exhaustion: Managing a Well balanced Worklo_pc_bi_mgbi010_de Elearning BI Scenario 0.10 Zeitkontrolle durch effektiveres Arbeiten / Take Control of Your Time by Working More Effectively Prioritäten setzen und handhaben / Setting and Managing Priorities _pc_ch_lach018_de Elearning Challenge Scenario 0.20 Einen Zeitplan erstellen, statt Arbeit aufzuschieben / Planning for Interruptions Helps with Procrastination _pc_bi_pfbi014_de Elearning BI Scenario 0.10 Private und berufliche Pflichten nach Priorität ordnen / Prioritizing Personal and Professional Responsibilities _pc_bi_mgbi003_de Elearning BI Scenario 0.10 Unternehmensethik / Business Ethics Ethik, Integrität und Vertrauen / Ethics, Integrity, and Trust _pc_ch_lach005_de Elearning Challenge Scenario 0.25 17

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Problemlösung und Entscheidungsfindung im Business / Decision making and Problem solving for Business Die Problemursache erkennen / Uncovering the Root Problem _pc_ch_lach003_de Elearning Challenge Scenario 0.20 Bei Entscheidungsfindungen den Advocatus Diaboli spielen / Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005_de Elearning BI Scenario 0.10 Professionelles Verhalten im Business / Doing Business Professionally Umdeutung negativer Situationen / Reframing Negative Situations _pc_bi_hrbi008_de Elearning BI Scenario 0.10 Optimierung der Work Life Balance / Optimizing Your Work/Life Balance Optimieren Ihrer Work Life Balance: Analysieren des Gleichgewichts in Ihrem Leben / Optimizing Your Work/Lpd_06_a01_bs_de Elearning Course 1.00 Optimieren Ihrer Work Life Balance: Bewahren Ihrer Lebensbalance / Optimizing Your Work/Life Balance: Ma pd_06_a02_bs_de Elearning Course 1.00 Optimieren Ihrer Work Life Balance: Stressbewältigung / Optimizing Your Work/Life Balance: Taking Control opd_06_a03_bs_de Elearning Course 1.00 Work Life Balance: Arbeitsbelastungen ausgleichen / Employee Exhaustion: Managing a Well balanced Worklo_pc_bi_mgbi010_de Elearning BI Scenario 0.10 Work Life Balance herstellen / Creating Work/Life Balance _pc_ch_lach036_de Elearning Challenge Scenario 0.20 Diversität / Diversity on the Job Diversität: Die Bedeutung von Diversität am Arbeitsplatz / Diversity on the Job: The Importance of Diversity anpd_07_a01_bs_de Elearning Course 1.00 Diversität: Ihr Verhältnis zur Diversität / Diversity on the Job: Diversity and You pd_07_a02_bs_de Elearning Course 1.00 Diversität am Arbeitsplatz verstehen / Understanding Workplace Diversity _pc_bi_hrbi002_de Elearning BI Scenario 0.10 Umgang mit Diversität / Managing Diversity _pc_ch_lach015_de Elearning Challenge Scenario 0.20 Telearbeitsplätze / Telecommuting and the Remote Employee Grundlagen zu Telearbeitsplätzen: Kommunikationsstrategien für räumlich getrennt arbeitende Mitarbeiter / Tpd_08_a02_bs_de Elearning Course 1.00 Grundlagen zu Telearbeitsplätzen: Maximieren der Produktivität als räumlich getrennt arbeitender Mitarbeite pd_08_a01_bs_de Elearning Course 1.00 Kreativität und Innovation / Generating Creative & Innovative Ideas Erzeugen kreativer und innovativer Ideen: Steigern Ihrer Kreativität / Generating Creative and Innovative Idea pd_09_a01_bs_de Elearning Course 1.00 Erzeugen kreativer und innovativer Ideen: Maximieren der Teamkreativität / Generating Creative and Innovat pd_09_a02_bs_de Elearning Course 1.00 Erzeugen kreativer und innovativer Ideen: Überprüfen und Ausbauen von Ideen / Generating Creative and Inn pd_09_a03_bs_de Elearning Course 1.00 Innovation umsetzen / Executing Innovation _pc_bi_lsbi016_de Elearning BI Scenario 0.10 Kreatives Denken fördern / Promoting Creative Thinking _pc_ch_lach035_de Elearning Challenge Scenario 0.20 Karriereplanung / Managing Your Career Karriereplanung: Erstellen eines Plans / Managing Your Career: Creating a Plan pd_10_a01_bs_de Elearning Course 1.00 Karriereplanung: Der richtige Weg / Managing Your Career: Getting on the Right Track pd_10_a02_bs_de Elearning Course 1.00 Karriereplanung: Nutzen der Leistungsbeurteilung / Managing Your Career: Leveraging the Performance Apprapd_10_a05_bs_de Elearning Course 1.00 Karriereplanung: Grundlagen für Aufbau und Pflege eines sozialen Netzwerks im Berufsleben / Managing Your pd_10_a03_bs_de Elearning Course 1.00 Karriereplanung: Sie und Ihr Vorgesetzter / Managing Your Career: You and Your Boss pd_10_a04_bs_de Elearning Course 1.00 Karrierestillstand überwinden / Conquering Career Stagnation _pc_bi_pfbi019_de Elearning BI Scenario 0.10 Ihre Karriere weiterentwickeln / Developing Your Career _pc_ch_lach037_de Elearning Challenge Scenario 0.20 Zeitmanagement / Effective Time Management Zeitmanagement: Analyse Ihrer Zeiteinteilung / Time Management: Analyzing Your Use of Time pd_11_a01_bs_de Elearning Course 1.00 Zeitmanagement: Vermeidung von Zeitdieben / Time Management: Avoiding Time Stealers pd_11_a03_bs_de Elearning Course 1.00 Zeitmanagement: Planung und Priorisierung Ihrer Zeit / Time Management: Planning and Prioritizing Your Timpd_11_a02_bs_de Elearning Course 1.00 Einen Zeitplan erstellen, statt Arbeit aufzuschieben / Planning for Interruptions Helps with Procrastination _pc_bi_pfbi014_de Elearning BI Scenario 0.10 Private und berufliche Pflichten nach Priorität ordnen / Prioritizing Personal and Professional Responsibilities _pc_bi_mgbi003_de Elearning BI Scenario 0.10 Prioritäten setzen und handhaben / Setting and Managing Priorities _pc_ch_lach018_de Elearning Challenge Scenario 0.20 Problemlösungsprozesse / Problem Solving and Decision Making Strategies Probleme lösen: Grundlagen / Problem Solving: The Fundamentals pd_12_a01_bs_de Elearning Course 1.00 Probleme lösen: Eigene Stärken erkennen und ausbauen / Problem Solving: Determining and Building Your Strpd_12_a02_bs_de Elearning Course 1.00 Probleme lösen: Genauer nachgehakt / Problem Solving: Digging Deeper pd_12_a03_bs_de Elearning Course 1.00 Entscheidungen treffen: Grundlagen / Decision Making: The Fundamentals pd_12_a04_bs_de Elearning Course 1.00 Entscheidungen treffen: Instrumente und Techniken / Decision Making: Tools and Techniques pd_12_a05_bs_de Elearning Course 1.00 Entscheidungen treffen: Schwierige Entscheidungen treffen / Decision Making: Making Tough Decisions pd_12_a06_bs_de Elearning Course 1.00 Die Problemursache erkennen / Uncovering the Root Problem _pc_ch_lach003_de Elearning Challenge Scenario 0.20 Bei Entscheidungsfindungen den Advocatus Diaboli spielen / Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005_de Elearning BI Scenario 0.10 Problemlösung: Prozesse, Tools und Techniken / Problem Solving: Process, Tools, and Techniques _pc_ch_pach003_de Elearning Challenge Scenario 0.20 Umgang mit organisatorischem Wandel / Dealing with Organizational Change Organisatorischen Wandel verstehen / Understanding Organizational Change pd_13_a01_bs_de Elearning Course 1.00 Sich auf organisatorischen Wandel vorbereiten / Preparing for Organizational Change pd_13_a02_bs_de Elearning Course 1.00 Organisatorischen Wandel annehmen / Embracing Organizational Change pd_13_a03_bs_de Elearning Course 1.00 Vertrauen aufbauen und aufrechterhalten Vertrauen wiederaufbauen / Rebuilding Trust _pc_bi_pabi005_de Elearning BI Scenario 0.10 Business Etikette und Professionalität Organisationales Lernen: Die Disziplin Personal Mastery / Disciplines of Organizational Learning: Personal Mas_pc_bi_pfbi011_de Elearning BI Scenario 0.10 Zielmanagement / Managing Goals _pc_ch_lach027_de Elearning Challenge Scenario 0.20 Beharrlichkeit und Resilienz Beharrlichkeit und flexibles Handeln / Perseverance: Flexibility in Action _pc_bi_pabi004_de Elearning BI Scenario 0.10 PROJECT EFFECTIVENESS Projektmanagement Projektmanagement für Nicht Projektmanager / Project Management for Non Project Managers Projektleiter unterstützen / Supporting Project Managers _pc_ch_lach042_de Elearning Challenge Scenario 0.20 Grundlagen des Projektmanagements / Project Management Fundamentals proj_01_a01_bs_de Elearning Course 2.50 Übergang in die Projektleiterrolle / Transitioning into a Project Management Role proj_01_a02_bs_de Elearning Course 3.00 Initiierung und Planung eines Projektes / Initiating and Planning a Project proj_01_a03_bs_de Elearning Course 2.00 Ein Projekt leiten / Managing a Project proj_01_a04_bs_de Elearning Course 2.50 Fehlersuche und Abschluss des Projektes / Troubleshooting and Closing the Project proj_01_a05_bs_de Elearning Course 2.00 Grundlagen des Projektmanagements / Project Management Essentials _pc_ch_lach041_de Elearning Challenge Scenario 0.60 Bereichsübergreifende Projektteams leiten / Managing Projects with No Direct Authority _pc_bi_pmbi001_de Elearning BI Scenario 0.10 Die Unterstützung der Führungsebene bei Projekten sichern / Ensuring Management Buy in on a Project _pc_bi_pmbi002_de Elearning BI Scenario 0.10 Konflikte in Projektteams bewältigen / Managing Conflict in Project Teams _pc_bi_pmbi003_de Elearning BI Scenario 0.10 Projektinhalt und umfang managen / Managing Scope on a Project _pc_bi_pmbi004_de Elearning BI Scenario 0.10 Die Kosten von Projektänderungen abwägen / Weighing the Costs of Project Change _pc_bi_pmbi005_de Elearning BI Scenario 0.10 Beziehungen zu externen Vertragsmitarbeitern managen / Managing Vendor Relationships _pc_bi_pmbi006_de Elearning BI Scenario 0.10 Als Projekt Champion Probleme antizipieren und lösen / Anticipating and Solving Problems as a Project Champ_pc_bi_pmbi007_de Elearning BI Scenario 0.10 Umgang mit Stakeholderkonflikten / Addressing Stakeholder Conflicts _pc_bi_pmbi008_de Elearning BI Scenario 0.10 Portfolio, Programm und Projekt: Wo liegt der Unterschied? / Portfolios, Programs, and Projects: What's the D_pc_bi_pmbi009_de Elearning BI Scenario 0.10 Projektkosten kontrollieren / Controlling Project Cost _pc_bi_pmbi010_de Elearning BI Scenario 0.10 Über einen Änderungsantrag entscheiden / Handling a Change Request _pc_ch_pmch001_de Elearning Challenge Scenario 0.40 Tools und Techniken zur Definition von Inhalt und Umfang / Scope Definition Tools and Techniques _pc_ch_pmch002_de Elearning Challenge Scenario 0.30 Grundlagen des Projektmanagements (PMBOK Guide Fünfte Ausgabe) / Project Management Essentials (PMBOK Guide Fifth Edition aligned) 18

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Projekte innerhalb von Unternehmen leiten (PMBOK Guide Fünfte Ausgabe) / Managing Projects within Or proj_19_a01_bs_de Elearning Course 2.00 Überblick Projektmanagement (PMBOK Guide Fünfte Ausgabe) / Project Management Overview (PMBOK proj_19_a02_bs_de Elearning Course 1.50 Projektmanagement Prozessgruppen (PMBOK Guide Fünfte Ausgabe) / Project Management Process Groupproj_19_a03_bs_de Elearning Course 2.00 Integrationsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Integration Management (PMBOK Guide Fifth Edition aligned) Integrierte Initiierung und Planung (PMBOK Guide Fünfte Ausgabe) / Integrated Initiation and Planning (PMproj_20_a01_bs_de Elearning Course 2.00 Projektarbeit lenken, überwachen und steuern (PMBOK Guide Fünfte Ausgabe) / Direct, Monitor, and Contproj_20_a02_bs_de Elearning Course 1.50 Änderungssteuerung und Abschluss eines Projekts (PMBOK Guide Fünfte Ausgabe) / Controlling Changes anproj_20_a03_bs_de Elearning Course 1.00 Inhalts und Umfangsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Scope Management (PMBOK Guide Fifth Edition aligned) Projektanforderungen und Inhalt und Umfang definieren (PMBOK Guide Fünfte Ausgabe) / Project Require proj_21_a01_bs_de Elearning Course 2.00 Erstellung eines Projektstrukturplans (PMBOK Guide Fünfte Ausgabe) / Creating the Work Breakdown Strucproj_21_a02_bs_de Elearning Course 1.50 Projektinhalt und umfang validieren und steuern (PMBOK Guide Fünfte Ausgabe) / Monitoring and Controproj_21_a03_bs_de Elearning Course 1.50 Terminmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Time Management (PMBOK Guide Fifth Edition aligned) Projektvorgänge und Vorgangsfolge festlegen und anordnen (PMBOK Guide Fünfte Ausgabe) / Defining andproj_22_a01_bs_de Elearning Course 2.00 Ressourcen und Dauer für Vorgänge schätzen (PMBOK Guide Fünfte Ausgabe) / Estimating Activity Resourcproj_22_a02_bs_de Elearning Course 2.00 Projektterminplan erstellen und steuern (PMBOK Guide Fünfte Ausgabe) / Developing and Controlling the Pproj_22_a03_bs_de Elearning Course 2.00 Kostenmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Cost Management (PMBOK Guide Fifth Edition aligned) Planung von Projektkosten (PMBOK Guide Fünfte Ausgabe) / Planning Project Costs (PMBOK Guide Fifth Eproj_23_a01_bs_de Elearning Course 2.00 Steuerung von Projektkosten (PMBOK Guide Fünfte Ausgabe) / Controlling Project Costs (PMBOK Guide F proj_23_a02_bs_de Elearning Course 1.50 Test Preps / Test Preps TestPrep Project Management Professional (PMP) nach PMBOK Guide, 4. Auflage / TestPrep Project Managepm_proj_a01_tp_de Testprep Exam 4.00 TestPrep Certified Associate in Project Management nach PMBOK Guide, 4. Auflage / TestPrep Certified As pm_capm_a01_tp_de Testprep Exam 3.00 TestPrep PRINCE2: Foundation / TestPrep PRINCE2 : Foundation ib_prin_a01_tp_de Testprep Exam 1.00 TestPrep Project Management Professional (PMP) nach PMBOK Guide 4. Auflage pm_proj_a03_tp_de Testprep Exam 4.00 TestPrep Project Management Professional (PMP) nach PMBOK Guide 5. Auflage / TestPrep Project Managepm_proj_a04_tp_de Testprep Exam 4.00 TestPrep Certified Associate in Project Management nach PMBOK Guide 5. Ausgabe / TestPrep Certified Aspm_capm_a02_tp_de Testprep Exam 3.00 Qualitätsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Quality Management (PMBOK Guide Fifth Edition aligned) Qualitätsmanagement planen (PMBOK Guide Fünfte Ausgabe) / Plan Quality Management (PMBOK Guideproj_24_a01_bs_de Elearning Course 2.00 Qualitätssicherung und Qualitätslenkung (PMBOK Guide Fünfte Ausgabe) / Quality Assurance and Quality Cproj_24_a02_bs_de Elearning Course 2.00 Personalmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Human Resource Management (PMBOK Guide Fifth Edition aligned) Personalbedarfsplanung in Projekten (PMBOK Guide Fünfte Ausgabe) / Planning Project Human Resources (proj_25_a01_bs_de Elearning Course 2.00 Personalmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Managing Project Human Resources ( proj_25_a02_bs_de Elearning Course 2.00 Kommunikationsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Communications Management (PMBOK Guide Fifth Edition aligned) Kommunikation in Projekten planen und managen (PMBOK Guide Fünfte Ausgabe) / Plan and Manage Proj proj_26_a01_bs_de Elearning Course 2.00 Projektkommunikation steuern (PMBOK Guide Fünfte Ausgabe) / Control Project Communications (PMBOKproj_26_a02_bs_de Elearning Course 1.00 Risikomanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Risk Management (PMBOK Guide Fifth Edition aligned) Risikomanagementplanung (PMBOK Guide Fünfte Ausgabe) / Risk Management Planning (PMBOK Guide Fproj_27_a01_bs_de Elearning Course 1.50 Identifizierung von Projektrisiken (PMBOK Guide Fünfte Ausgabe) / Identifying Project Risks (PMBOK Guidproj_27_a02_bs_de Elearning Course 1.50 Durchführung einer Risikoanalyse (PMBOK Guide Fünfte Ausgabe) / Performing Risk Analysis (PMBOK Gui proj_27_a03_bs_de Elearning Course 2.00 Risikobewältigung und steuerung (PMBOK Guide Fünfte Ausgabe) / Risk Response and Control (PMBOK Gproj_27_a04_bs_de Elearning Course 2.00 Beschaffungsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Procurement Management (PMBOK Guide Fifth Edition aligned) Planung des Beschaffungsmanagements in Projekten (PMBOK Guide Fünfte Ausgabe) / Planning Project Proproj_28_a01_bs_de Elearning Course 1.50 Beschaffungen managen (PMBOK Guide Fünfte Ausgabe) / Managing Procurements (PMBOK Guide Fifth Eproj_28_a02_bs_de Elearning Course 2.00 Programmmanagement (nach PMI Zweite Auflage) / Program Management (PMI Second Edition aligned) Einführung in das Programmmanagement / Introduction to Program Management proj_16_a01_bs_de Elearning Course 1.50 Programmlebenszyklus und Nutzenmanagement / Program Life Cycle and Benefits Management proj_16_a02_bs_de Elearning Course 2.00 Management der Projektstakeholder (PMBOK Guide Fünfte Ausgabe) / Project Stakeholder Management (PMBOK Guide Fifth Edition aligned) Stakeholdermanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Stakeholder Management proj_29_a01_bs_de Elearning Course 1.50 Engagement der Stakeholder managen und steuern (PMBOK Guide Fünfte Ausgabe) / Managing and Controproj_29_a02_bs_de Elearning Course 1.50 Programmanagement (nach PMI Standard) / Program Management (PMI Standard aligned) Einführung in das Programmmanagement / An Introduction to Program Management proj_02_a01_bs_de Elearning Course 2.00 Programmlebenszyklus und Organisation / Program Life Cycle and Organization proj_02_a02_bs_de Elearning Course 2.50 Programmmanagementprozesse und die Initiierungsprozessgruppe / Program Management Processes and theproj_02_a03_bs_de Elearning Course 1.50 Programmplanung / Program Planning proj_02_a04_bs_de Elearning Course 2.50 Die Ausführungsprozessgruppe / The Executing Process Group proj_02_a05_bs_de Elearning Course 1.50 Überwachung, Steuerung und Abschluss von Programmen / Monitoring, Controlling, and Closing Programs proj_02_a06_bs_de Elearning Course 2.00 Portfoliomanagement (nach PMI Standard) / Portfolio Management (PMI Standard aligned) Einführung in das Portfoliomanagement / Introduction to Portfolio Management proj_03_a01_bs_de Elearning Course 2.00 Portfoliomanagementprozesse im Unternehmen / Portfolio Management Processes and the Organization proj_03_a02_bs_de Elearning Course 2.00 Portfoliomanagementprozessgruppen / Portfolio Management Process Groups proj_03_a03_bs_de Elearning Course 2.00 Projektmanagement Grundlagen (nach PMBOK Guide Vierte Auflage) / Project Management Essentials (PMBOK Guide Fourth Edition aligned) Projekte innerhalb von Unternehmen leiten / Managing Projects within Organizations proj_05_a01_bs_de Elearning Course 2.00 Überblick Projektmanagement / Project Management Overview proj_05_a02_bs_de Elearning Course 1.50 Projektmanagement Prozessgruppen / Project Management Process Groups proj_05_a03_bs_de Elearning Course 2.00 Integrationsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Integration Management (PMBOK Guide Fourth Edition aligned) Integrierte Initiierung und Planung / Integrated Initiation and Planning proj_06_a01_bs_de Elearning Course 2.00 Integrierte Projektdurchführung, Überwachung und Steuerung / Integrated Project Execution, Monitoring, andproj_06_a02_bs_de Elearning Course 1.50 Integrierte Änderungssteuerung und Abschluss eines Projekts / Integrated Project Change Control and Close proj_06_a03_bs_de Elearning Course 1.50 Inhalts und Umfangsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Scope Management (PMBOK Guide Fourth Edition aligned) Projektanforderungen und Inhalt und Umfang definieren / Project Requirements and Defining Scope proj_07_a01_bs_de Elearning Course 2.00 Erstellung eines Projektstrukturplans / Create Work Breakdown Structure proj_07_a02_bs_de Elearning Course 1.50 Überwachung und Steuerung von Projektinhalt und umfang / Monitoring and Controlling Project Scope proj_07_a03_bs_de Elearning Course 1.50 Terminmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Time Management (PMBOK Guide Fourth Edition aligned) Projektvorgänge und Vorgangsfolge festlegen und anordnen / Defining and Sequencing Project Activities proj_08_a01_bs_de Elearning Course 2.00 Ressourcen für Vorgänge und die Vorgangsdauer schätzen / Estimating Activity Resources and Durations proj_08_a02_bs_de Elearning Course 2.00 Projektterminplan erstellen und überwachen / Developing and Controlling the Project Schedule proj_08_a03_bs_de Elearning Course 2.00 Kostenmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Cost Management (PMBOK Guide Fourth Edition aligned) Projektkosten schätzen und budgetieren / Estimating and Budgeting Project Costs proj_09_a01_bs_de Elearning Course 2.00 Kostensteuerung / Controlling Costs proj_09_a02_bs_de Elearning Course 1.50 Qualitätsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Quality Management (PMBOK Guide Fourth Edition aligned) Qualitätsplanung in Projekten / Project Quality Planning proj_10_a01_bs_de Elearning Course 2.00 Qualitätssicherung und Qualitätslenkung / Quality Assurance and Quality Control proj_10_a02_bs_de Elearning Course 2.00 Personalmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Human Resource Management (PMBOK Guide Fourth Edition aligned) Personalbedarfsplanung in Projekten / Planning Project Human Resources proj_11_a01_bs_de Elearning Course 2.00 Personalmanagement in Projekten / Managing Project Human Resources proj_11_a02_bs_de Elearning Course 2.00 19

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Kommunikationsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Communications Management (PMBOK Guide Fourth Edition aligned) Stakeholder und der Kommunikationsmanagementplan / Stakeholders and the Communications Managementproj_12_a01_bs_de Elearning Course 2.00 Prozesse des Kommunikationsmanagements in Projekten / Processes for Managing Project Communications proj_12_a02_bs_de Elearning Course 2.00 Risikomanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Risk Management (PMBOK Guide Fourth Edition aligned) Risikomanagementplanung / Risk Management Planning proj_13_a01_bs_de Elearning Course 1.50 Durchführung einer Risikoanalyse / Performing Risk Analysis proj_13_a02_bs_de Elearning Course 2.00 Risikobewältigung, überwachung und steuerung / Risk Response, Monitor, and Control proj_13_a03_bs_de Elearning Course 2.00 Identifizierung von Projektrisiken / Identifying Project Risks proj_13_a04_bs_de Elearning Course 2.00 Beschaffungsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Procurement Management (PMBOK Guide Fourth Edition aligned) Planung von Beschaffung in Projekten / Planning Project Procurement proj_14_a01_bs_de Elearning Course 2.00 Beschaffungen managen / Managing Procurements proj_14_a02_bs_de Elearning Course 2.00 Ethikrichtlinien und Maßstäbe für professionelles Verhalten (nach PMI Standard) / Code of Ethics and Professional Conduct (PMI Standard aligned) Die Rolle der Ethik im Projektmanagement / The Role of Ethics in Project Management proj_15_a01_bs_de Elearning Course 1.50 Grundwerte und ethische Standards des PMI / Core PMI Values and Ethical Standards proj_15_a02_bs_de Elearning Course 2.00 PRINCE2 : 2009 Foundation / PRINCE2 : 2009 Foundation Projektmanagement im Überblick (nach PRINCE2 : 2009) / Overview of Project Management (PRINCE2 : 2009ib_prin_a01_it_de Elearning Course 1.00 Projektorganisation, Planung und Risiko (nach PRINCE2 : 2009) / Project Organization, Planning and Risk (PRINib_prin_a02_it_de Elearning Course 2.00 Qualität, Änderungen und Fortschritt in Projekten (nach PRINCE2 : 2009) / Project Quality, Change and Progreib_prin_a03_it_de Elearning Course 1.50 Vorbereiten, Initiieren und Lenken eines Projekts (nach PRINCE2 : 2009) / Starting Up, Initiating and Directing ib_prin_a04_it_de Elearning Course 1.50 Steuern, Managen und Abschließen eines Projekts (nach PRINCE2 : 2009) / Controlling, Managing and Closingib_prin_a05_it_de Elearning Course 2.00 Anpassung von PRINCE2 an eine Projektumgebung (nach PRINCE2 : 2009) / Tailoring PRINCE2 to a Project Envib_prin_a06_it_de Elearning Course 1.50 Lehrplan Team Building So funktionieren Teams: Konflikte nutzen / Making Teams Work: Capitalizing on Conflict Bei Teamkonflikten vermitteln / Mediating Project Team Conflict _pc_bi_pfbi006_de Elearning BI Scenario 0.10 Konfliktgespräche am Arbeitsplatz leiten / Facilitating Work related Conflict Discussions _pc_bi_pfbi015_de Elearning BI Scenario 0.10 Konflikte zum Unternehmensvorteil nutzen / Using Conflict to an Organization's Advantage _pc_bi_mgbi002_de Elearning BI Scenario 0.10 Optimierung der Teamperformance / Optimizing Your Performance On a Team Als Teammitglied effektiv handeln / Being an Effective Team Member team_02_a01_bs_de Elearning Course 1.00 Effektive Teamkommunikation / Effective Team Communication team_02_a04_bs_de Elearning Course 1.00 Elemente eines zusammenhaltenden Teams / Elements of a Cohesive Team team_02_a03_bs_de Elearning Course 1.00 Festlegen von Teamzielen und Verantwortungsbereichen / Establishing Team Goals and Responsibilities team_02_a02_bs_de Elearning Course 1.00 Verbessern der Teamleistung mithilfe von Feedback / Using Feedback to Improve Team Performance team_02_a05_bs_de Elearning Course 1.00 Leiten von Teams / Leading Teams Leiten von Teams: Aufbauen von Vertrauen und Engagement / Leading Teams: Building Trust and Commitmenteam_03_a04_bs_de Elearning Course 1.00 Leiten von Teams: Umgang mit Konflikten / Leading Teams: Dealing with Conflict team_03_a07_bs_de Elearning Course 1.00 Leiten von Teams: Entwickeln des Teams und seiner Kultur / Leading Teams: Developing the Team and its Cultteam_03_a03_bs_de Elearning Course 1.00 Leiten von Teams: Festlegen von Zielen, Rollen und Richtlinien / Leading Teams: Establishing Goals, Roles, andteam_03_a02_bs_de Elearning Course 1.00 Leiten von Teams: Fördern effektiver Kommunikation und Zusammenarbeit / Leading Teams: Fostering Effectiteam_03_a05_bs_de Elearning Course 1.00 Leiten von Teams: Starten eines erfolgreichen Teams / Leading Teams: Launching a Successful Team team_03_a01_bs_de Elearning Course 1.00 Leiten von Teams: Managing Virtual Teams / Leading Teams: Managing Virtual Teams team_03_a08_bs_de Elearning Course 1.00 Leiten von Teams: Motivieren und Steigern der Leistung / Leading Teams: Motivating and Optimizing Perform team_03_a06_bs_de Elearning Course 1.00 Mitarbeitermotivation / Inspiring Your Team _pc_bi_lsbi010_de Elearning BI Scenario 0.10 Teams aufbauen und führen / Building and Leading Teams _pc_ch_lach023_de Elearning Challenge Scenario 0.20 Vertrauen schrittweise aufbauen / Building Trust Incrementally _pc_bi_lsbi004_de Elearning BI Scenario 0.10 Ihren Vorgesetzten unterstützen / Support Your Leader _pc_bi_pfbi010_de Elearning BI Scenario 0.10 Die passende Teamkultur wählen / Choosing the Right Team Culture _pc_ch_pfch006_de Elearning Challenge Scenario 0.20 Die Kommunikation in einem virtuellen Team leiten / Managing Communications in a Virtual Team _pc_bi_mgbi001_de Elearning BI Scenario 0.10 SALES and CUSTOMER FACING SKILLS Sales Curriculum German Grundlagen Vertrieb / Sales Foundations Einführung in den Vertrieb / Introduction to Sales sale_01_a01_bs_de Elearning Course 1.00 Strategische Verkaufsplanung / Strategic Sales Planning sale_01_a02_bs_de Elearning Course 1.00 Vorbereitung auf erfolgreiche Verkaufsgespräche / Preparing for Successful Sales sale_01_a03_bs_de Elearning Course 1.00 Gute Kundenbeziehungen aufbauen / Developing Strong Customer Relationships sale_01_a04_bs_de Elearning Course 1.00 Innerhalb der Verkaufskultur Ihres Unternehmens arbeiten / Working within the Sales Culture of Your Organiz sale_01_a05_bs_de Elearning Course 1.00 Entwicklung eines kundenorientierten Verkaufskonzeptes / Developing a Customer focused Sales Approach sale_01_a06_bs_de Elearning Course 1.00 Dynamik in Discovery Meetings bringen / Building Momentum in Discovery Meetings _pc_bi_sabi011_de Elearning BI Scenario 0.25 Ein Discovery Meeting anbahnen / Initiating Discovery Meetings _pc_ch_sach001_de Elearning Challenge Scenario 0.25 Verkaufsverhandlungen Verhandlungskompetenz für Vertriebsprofis: Verhandlungen vorbereiten / Negotiation Skills for Sales Professi sale_02_a01_bs_de Elearning Course 1.00 Verhandlungskompetenzen für Vertriebsprofis: Wertaustausch / Negotiation Skills for Sales Professionals: Val sale_02_a02_bs_de Elearning Course 1.00 Verhandlungskompetenzen für Vertriebsprofis: Einigung erzielen / Negotiation Skills for Sales Professionals: R sale_02_a03_bs_de Elearning Course 1.00 Möglichen Herausforderungen bei Verhandlungen erfolgreich begegnen / Dealing with Negotiation Challenges_pc_bi_sabi009_de Elearning BI Scenario 0.10 Mit Kunden verhandeln / Negotiating with Your Customer _pc_ch_sach009_de Elearning Challenge Scenario 0.25 Grundlegende Verkaufskompetenzen / Essential Selling Skills Grundlegende Vertriebskompetenzen: Die Kunst der Kaltakquise / Essential Selling Skills: Mastering Cold Callinsale_05_a01_bs_de Elearning Course 1.00 Grundlegende Verkaufskompetenzen: Potenzielle Kunden qualifizieren / Essential Selling Skills: Qualifying Salesale_05_a02_bs_de Elearning Course 1.00 Essenzielle Vertriebsfähigkeiten: Der Verkaufsabschluss / Essential Selling Skills: Closing the Sale sale_05_a03_bs_de Elearning Course 1.00 Strategic Account Sales Skills / Strategic Account Sales Skills Im Vertrieb den richtigen Ansprechpartner finden / Selling to Key Players _pc_bi_spbi001_de Elearning BI Scenario 0.10 Durch gute Vorbereitung erfolgreich verkaufen / Planning for Effective Selling _pc_bi_spbi004_de Elearning BI Scenario 0.10 Vertrieb und Marketing: Zwei Seiten einer Medaille? / Sales and Marketing: Two Sides of the Same Coin? _pc_bi_spbi011_de Elearning BI Scenario 0.10 Profitable Kundenbeziehungen aufbauen / Building Profitable Customer Relationships _pc_bi_spbi017_de Elearning BI Scenario 0.10 Territorial Account Sales Skills / Territorial Account Sales Skills Dem Kunden zuhören / Listening to Your Customers _pc_bi_spbi002_de Elearning BI Scenario 0.10 Sales Management / Sales Management Vertriebsteams aufbauen und führen: Die Konfrontationsphase / Storming: Developing and Leading Your Sales_pc_bi_spbi003_de Elearning BI Scenario 0.10 Gute Kundenbeziehungen durch Sales Service / Sales Support Roles for Better Customer Interaction _pc_bi_spbi007_de Elearning BI Scenario 0.10 Solution Selling Solution Selling: Die Grundlagen / Solution Selling: Mastering the Essentials sale_03_a01_bs_de Elearning Course 1.00 Solution Selling: Auf den Bedarf von Kunden eingehen / Solution Selling: Meeting an Active Need sale_03_a02_bs_de Elearning Course 1.00 Solution Selling: Neue Chancen schaffen / Solution Selling: Creating New Opportunities sale_03_a03_bs_de Elearning Course 1.00 Kunden und Lösungen verbinden / Connecting Customers and Solutions _pc_bi_sabi008_de Elearning BI Scenario 0.10 Potenzielle Kunden als Partner gewinnen / Turning Potential Customers into Allies _pc_ch_sach008_de Elearning Challenge Scenario 0.25 20

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Customer Service Eine kundenzentrierte Abteilung leiten / Managing a Customer focused Department Ein kundenorientiertes Unternehmen schaffen / Creating a Customer focused Organization _pc_ch_lach020_de Elearning Challenge Scenario 0.20 Call Center / Frontline Call Center Skills Anrufertypen und angemessenes Mitarbeiterverhalten / Aligning Agent Behaviors with Caller Types _pc_bi_ctbi010_de Elearning BI Scenario 0.10 Call Center Management (eingehende Anrufe) / Inbound Call Center Management Callcenter erfolgreich leiten / Managing Your Call Center More Efficiently _pc_bi_ctbi002_de Elearning BI Scenario 0.10 Anerkennungs und Belohnungsprogramme in Callcentern / Prioritizing Rewards and Recognition in Call Cente_pc_bi_ctbi011_de Elearning BI Scenario 0.10 ITIL V3 Intermediate: Operational Support & Analysis / ITIL v3 Intermediate: Operational Support & Analysis ITIL V3 OSA: Einführung in Operational Support & Analysis / ITIL V3 OSA: Introduction to Operational Suppo ib_iosa_a01_it_de Elearning Course 2.50 ITIL V3 OSA: Einführung in das Event Management / ITIL V3 OSA: Introduction to Event Management ib_iosa_a02_it_de Elearning Course 3.50 ITIL V3 OSA: Einführung in das Incident Management / ITIL V3 OSA: Introduction to Incident Management ib_iosa_a03_it_de Elearning Course 2.50 ITIL V3 OSA: Interaktionen des Incident Management / ITIL V3 OSA: Incident Management Interactions ib_iosa_a04_it_de Elearning Course 3.00 ITIL V3 OSA: Einführung in das Request Fulfilment / ITIL V3 OSA: Introduction to Request Fulfillment ib_iosa_a05_it_de Elearning Course 2.00 ITIL V3 OSA: Schnittstellen und Herausforderungen des Request Fulfilment Prozesses / ITIL V3 OSA: Reque ib_iosa_a06_it_de Elearning Course 2.50 ITIL V3 OSA: Einführung in das Problem Management / ITIL V3 OSA: Introduction to Problem Management ib_iosa_a07_it_de Elearning Course 3.00 ITIL V3 OSA: Schnittstellen und Herausforderungen des Problem Management Prozesses / ITIL V3 OSA: Proib_iosa_a08_it_de Elearning Course 2.50 ITIL V3 OSA: Einführung in das Access Management / ITIL V3 OSA: Introduction to Access Management ib_iosa_a09_it_de Elearning Course 3.00 ITIL V3 OSA: Einführung in den Service Desk / ITIL V3 OSA: Introduction to the Service Desk ib_iosa_a10_it_de Elearning Course 2.00 ITIL V3 OSA: Service Desk Messgrößen und Outsourcing / ITIL V3 OSA: Service Desk Metrics and Outsourci ib_iosa_a11_it_de Elearning Course 1.50 ITIL V3 OSA: Einführung in Funktionen / ITIL V3 OSA: Introduction to Functions ib_iosa_a12_it_de Elearning Course 2.50 ITIL V3 OSA: Funktionsaktivitäten / ITIL V3 OSA: Function Activities ib_iosa_a13_it_de Elearning Course 1.50 ITIL V3 OSA: Überlegungen zu Technologie und Implementierung / ITIL V3 OSA: Technology and Implementaib_iosa_a14_it_de Elearning Course 2.50 ITIL V3 Überblick / ITIL V3 Overview ITIL V3 Überblick: Entwickeln einer Servicekultur / ITIL V3 Overview: Creating a Service Culture ib_ovvw_a01_it_de Elearning Course 2.00 Übersicht ITIL V3: Einführung in das ITIL V3 Framework / ITIL V3 Overview: Introduction to the ITIL V3 Framib_ovvw_a02_it_de Elearning Course 2.00 ITIL V3 Überblick: Zertifizierung und Vorteile / ITIL V3 Overview: Certification and Benefits ib_ovvw_a03_it_de Elearning Course 2.00 Kundendienstorientiertes Managen / Managing a Customer Service Oriented Culture Anrufertypen und angemessenes Mitarbeiterverhalten / Aligning Agent Behaviors with Caller Types _pc_bi_ctbi010_de Elearning BI Scenario 0.10 IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 / IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2 ITIL V3 Foundation Syllabus v4.2: ITIL und der Servicelebenszyklus / ITIL V3 Foundation Syllabus v4.2: ITIL and tib_itlu_a01_it_de Elearning Course 1.50 ITIL V3 Foundation Syllabus v4.2: Service Strategy Grundlagen / ITIL V3 Foundation Syllabus v4.2: Service Strat ib_itlu_a02_it_de Elearning Course 2.00 ITIL V3 Foundation Syllabus v4.2: Prozesse der Service Strategy / ITIL V3 Foundation Syllabus v4.2: Service Straib_itlu_a03_it_de Elearning Course 1.00 ITIL V3 Foundation Syllabus v4.2: Grundlagen des Service Design / ITIL V3 Foundation Syllabus v4.2: Service Deib_itlu_a04_it_de Elearning Course 1.50 ITIL V3 Foundation Syllabus v4.2: Service Design Prozesse / ITIL V3 Foundation Syllabus v4.2: Service Design Prib_itlu_a05_it_de Elearning Course 2.00 ITIL V3 Foundation Syllabus v4.2: Prozesse und Prinzipien der Service Transition / ITIL V3 Foundation Syllabus vib_itlu_a06_it_de Elearning Course 2.00 ITIL V3 Foundation Syllabus v4.2: Service Operation Prinzipien und Funktionen / ITIL V3 Foundation Syllabus v4ib_itlu_a07_it_de Elearning Course 1.00 ITIL V3 Foundation Syllabus v4.2: Prozesse der Service Operation / ITIL V3 Foundation Syllabus v4.2: Service Oib_itlu_a08_it_de Elearning Course 1.50 ITIL V3 Foundation Syllabus v4.2: Grundlagen des Continual Service Improvement / ITIL V3 Foundation Syllabu ib_itlu_a09_it_de Elearning Course 1.00 ITIL 2011 Edition Foundation Syllabus ITIL 2011 Edition Foundation: ITIL und der Servicelebenszyklus / ITIL 2011 Edition Foundation: ITILib_itlv_a01_it_de Elearning Course 1.60 ITIL 2011 Edition Foundation: Grundlagen der Service Strategy / ITIL 2011 Edition Foundation: Service Sib_itlv_a02_it_de Elearning Course 2.50 ITIL 2011 Edition Foundation: Service Strategy Prozesse / ITIL 2011 Edition Foundation: Service Strategy Proib_itlv_a03_it_de Elearning Course 1.50 ITIL Edition 2011 Foundation: Grundlagen des Service Design / ITIL 2011 Edition Foundation: Service Design ib_itlv_a04_it_de Elearning Course 1.50 ITIL 2011 Edition Foundation: Service Design Prozesse / ITIL 2011 Edition Foundation: Service Design Procesib_itlv_a05_it_de Elearning Course 2.50 ITIL 2011 Edition Foundation: Prozesse und Richtlinien der Service Transition / ITIL 2011 Edition Foundation ib_itlv_a06_it_de Elearning Course 2.50 ITIL 2011 Edition Foundation: Einführung in die Service Operation / ITIL 2011 Edition Foundation: Introducti ib_itlv_a07_it_de Elearning Course 1.10 ITIL 2011 Edition Foundation: Service Operation Prozesse / ITIL 2011 Edition Foundation: Service Operation ib_itlv_a08_it_de Elearning Course 2.00 ITIL Edition 2011 Foundation: Continual Service Improvement / ITIL 2011 Edition Foundation: Continual Servib_itlv_a09_it_de Elearning Course 1.50 ITIL 2011 Edition Überblick ITIL 2011 Edition Überblick: Entwickeln einer Servicekultur / ITIL 2011 Edition Overview: Creating a Service Cib_ovvx_a01_it_de Elearning Course 2.00 ITIL 2011 Edition Überblick: Einführung in das ITIL Framework / ITIL 2011 Edition Overview: Introduction toib_ovvx_a02_it_de Elearning Course 2.00 ITIL 2011 Edition Überblick: Zertifizierung und Vorteile / ITIL 2011 Edition Overview: Certification and Benef ib_ovvx_a03_it_de Elearning Course 2.00 ITIL 2011 Edition Intermediate: Operational Support & Analysis (OSA) / ITIL 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) ITIL 2011 Edition OSA: Einführung in Operational Support & Analysis / ITIL 2011 Edition OSA: Introduction toib_iosb_a01_it_de Elearning Course 1.50 ITIL 2011 Edition OSA: Einführung in das Event Management / ITIL 2011 Edition OSA: Introduction to Event ib_iosb_a02_it_de Elearning Course 3.50 ITIL 2011 Edition OSA: Einführung ins Incident Management / ITIL 2011 Edition OSA: Introduction to Incidenib_iosb_a03_it_de Elearning Course 2.50 ITIL 2011 Edition OSA: Interaktionen des Incident Management / ITIL 2011 Edition OSA: Incident Managemeib_iosb_a04_it_de Elearning Course 3.00 ITIL 2011 Edition OSA: Einführung in das Request Fulfilment / ITIL 2011 Edition OSA: Introduction to Reques ib_iosb_a05_it_de Elearning Course 2.00 ITIL 2011 Edition OSA: Schnittstellen und Herausforderungen des Request Fulfilment Prozesses / ITIL 2011 Eib_iosb_a06_it_de Elearning Course 2.50 ITIL 2011 Edition OSA: Einführung in das Problem Management / ITIL 2011 Edition OSA: Introduction to Pro ib_iosb_a07_it_de Elearning Course 3.00 2011 Edition OSA: Schnittstellen und Herausforderungen des Problem Management Prozesses / ITIL 2011 Ed ib_iosb_a08_it_de Elearning Course 2.50 ITIL 2011 Edition OSA: Einführung in das Access Management / ITIL 2011 Edition OSA: Introduction to Accesib_iosb_a09_it_de Elearning Course 3.00 ITIL 2011 Edition OSA: Einführung in den Service Desk / ITIL 2011 Edition OSA: Introduction to the Service D ib_iosb_a10_it_de Elearning Course 2.00 ITIL 2011 Edition OSA: Service Desk Messgrößen und Outsourcing / ITIL 2011 Edition OSA: Service Desk M ib_iosb_a11_it_de Elearning Course 1.50 ITIL 2011 Edition OSA: Einführung in Funktionen / ITIL 2011 Edition OSA: Introduction to Functions ib_iosb_a12_it_de Elearning Course 2.50 ITIL 2011 Edition OSA: Funktionsaktivitäten / ITIL 2011 Edition OSA: Function Activities ib_iosb_a13_it_de Elearning Course 1.50 ITIL 2011 Edition OSA: Überlegungen zu Technologie und Implementierung / ITIL 2011 Edition OSA: Technol ib_iosb_a14_it_de Elearning Course 2.50 Herausragender Kundenservice / Excelling at Customer Service Schlüsselkennzahlen zur Leistungsoptimierung nutzen / Aligning Performance to Key Indicators _pc_bi_ctbi007_de Elearning BI Scenario 0.10 Kundenservice Grundlagen / Customer Service Fundamentals Kundendienst Grundlagen: Aufbau von Rapport in Kundenbeziehungen / Customer Service Fundamentals: Bui cust_09_a01_bs_de Elearning Course 1.00 Kundendienst vor Ort / Customer Service in the Field cust_09_a02_bs_de Elearning Course 1.00 Der telefonische Kundendienst / Customer Service over the Phone cust_09_a03_bs_de Elearning Course 1.00 Interner Kundenservice / Internal Customer Service cust_09_a04_bs_de Elearning Course 1.00 Konflikt und Konfrontation im Kundendienst / Customer Service Confrontation and Conflict cust_09_a05_bs_de Elearning Course 1.00 Gestaltung des Kundenservice in Ihrem Unternehmen / Shaping the Direction of Customer Service in Your Orgcust_09_a06_bs_de Elearning Course 1.00 Schlüsselkennzahlen zur Leistungsoptimierung nutzen / Aligning Performance to Key Indicators _pc_bi_ctbi007_de Elearning BI Scenario 0.10 Der verärgerte Anrufer: Was tun? / The Angry Caller: What's Your Plan? _pc_bi_spbi016_de Elearning BI Scenario 0.10 Kundenorientierung Kundenerwartungen identifizieren und erfüllen / Identifying and Managing Customer Expectations cust_10_a01_bs_de Elearning Course 1.00 Ein kundenorientiertes Unternehmen aufbauen und erhalten / Creating and Sustaining a Customer focused O cust_10_a02_bs_de Elearning Course 1.00 Kundenorientierte Interaktion / Customer focused Interaction cust_10_a03_bs_de Elearning Course 1.00 Branchengrundlagen 21

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Branchenüberblick / Industry Overviews Überblick über die Telekommunikationsbranche: Version 3 / The Telecommunications Industry Overview: Ver indo_01_a11_bs_de Elearning Course 1.00 Überblick über die Versicherungsbranche: Version 3 / The Insurance Industry Overview: Version 3 indo_01_a13_bs_de Elearning Course 1.00 Überblick über die Bankenbranche: Version 3 / The Banking Industry Overview: Version 3 indo_01_a14_bs_de Elearning Course 1.00 Italian MANAGEMENT and LEADERSHIP Programma di leadership Informazioni di base sulla leadership / Leadership Essentials Basi di leadership: Costruire la propria influenza come leader / Leadership Essentials: Building Your Influence alead_05_a03_bs_it Elearning Course 1.00 Basi di leadership: Comunicare la vision / Leadership Essentials: Communicating Vision lead_05_a02_bs_it Elearning Course 1.00 Basi di leadership: Creare il proprio piano di sviluppo della leadership / Leadership Essentials: Creating Your Owlead_05_a08_bs_it Elearning Course 1.00 Basi di leadership: Guidare lo svolgimento del business / Leadership Essentials: Leading Business Execution lead_05_a05_bs_it Elearning Course 1.00 Basi di leadership: Guidare il cambiamento / Leadership Essentials: Leading Change lead_05_a07_bs_it Elearning Course 1.00 Basi di leadership: Guidare l'innovazione / Leadership Essentials: Leading Innovation lead_05_a06_bs_it Elearning Course 1.00 Basi di leadership: Guidare con l'intelligenza emotiva / Leadership Essentials: Leading with Emotional Intelligenlead_05_a04_bs_it Elearning Course 1.00 Basi di leadership: Motivare i dipendenti / Leadership Essentials: Motivating Employees lead_05_a01_bs_it Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Programma di comunicazione Elementi fondamentali della posta elettronica aziendale / E mail Essentials for Business Indirizzare e redistribuire le e mail / Addressing and Redistributing E mail comm_17_a02_bs_it Elearning Course 1.00 Gestire le e mail / Managing Your E mail comm_17_a03_bs_it Elearning Course 1.00 Utilizzare in maniera efficace e mail e messaggistica istantanea / Using E mail and Instant Messaging Effective comm_17_a01_bs_it Elearning Course 1.00 Elementi fondamentali della comunicazione telefonica aziendale / Telephone Essentials for Business Abilità fondamentali per telefonate professionali / Essential Skills for Professional Telephone Calls comm_18_a01_bs_it Elearning Course 1.00 Programma di sviluppo personale Telelavoro e dipendenti a distanza / Telecommuting and the Remote Employee Basi di telelavoro: massimizzare la produttività come dipendente a distanza / Telecommuting Basics: Maximizipd_08_a01_bs_it Elearning Course 1.00 Basi di telelavoro: Strategie di comunicazione per i dipendenti a distanza / Telecommuting Basics: Communicapd_08_a02_bs_it Elearning Course 1.00 Generazione di idee creative e innovative / Generating Creative & Innovative Ideas Generare idee creative e innovative: Aumentare la creatività / Generating Creative and Innovative Ideas: Enhapd_09_a01_bs_it Elearning Course 1.00 Generare idee creative e innovative: Massimizzare la creatività del team / Generating Creative and Innovative pd_09_a02_bs_it Elearning Course 1.00 Generare idee creative e innovative: Verificare e sviluppare idee / Generating Creative and Innovative Ideas: Vpd_09_a03_bs_it Elearning Course 1.00 PROJECT EFFECTIVENESS Programma di sinergia dei gruppi Ottimizzazione delle prestazioni di team / Optimizing Your Performance On a Team Essere un membro efficace del team / Being an Effective Team Member team_02_a01_bs_it Elearning Course 1.00 Definire obiettivi e responsabilità nel team / Establishing Team Goals and Responsibilities team_02_a02_bs_it Elearning Course 1.00 Elementi di un team coeso / Elements of a Cohesive Team team_02_a03_bs_it Elearning Course 1.00 Comunicazione efficace del team / Effective Team Communication team_02_a04_bs_it Elearning Course 1.00 Usare il feedback per migliorare la prestazione del team / Using Feedback to Improve Team Performance team_02_a05_bs_it Elearning Course 1.00 Guida di team / Leading Teams Guidare i team: Creare fiducia e coinvolgimento / Leading Teams: Building Trust and Commitment team_03_a04_bs_it Elearning Course 1.00 Guidare i team: Gestire il conflitto / Leading Teams: Dealing with Conflict team_03_a07_bs_it Elearning Course 1.00 Guidare i team: Sviluppare il team e la sua cultura / Leading Teams: Developing the Team and its Culture team_03_a03_bs_it Elearning Course 1.00 Guidare i team: Definire obiettivi, ruoli e linee guida / Leading Teams: Establishing Goals, Roles, and Guideline team_03_a02_bs_it Elearning Course 1.00 Guidare i team: Promuovere una comunicazione e collaborazione efficace / Leading Teams: Fostering Effectiveteam_03_a05_bs_it Elearning Course 1.00 Guidare i team: Lanciare un team di successo / Leading Teams: Launching a Successful Team team_03_a01_bs_it Elearning Course 1.00 Guidare i team: Gestire team virtuali / Leading Teams: Managing Virtual Teams team_03_a08_bs_it Elearning Course 1.00 Guidare i team: Motivare e ottimizzare la prestazione / Leading Teams: Motivating and Optimizing Performan team_03_a06_bs_it Elearning Course 1.00 European Spanish MANAGEMENT and LEADERSHIP Temas del curso sobre liderazgo Aspectos esenciales del liderazgo / Leadership Essentials Aspectos esenciales del liderazgo: motivar a los empleados / Leadership Essentials: Motivating Employees lead_05_a01_bs_eses Elearning Course 1.00 Aspectos esenciales del liderazgo: comunicar la visión / Leadership Essentials: Communicating Vision lead_05_a02_bs_eses Elearning Course 1.00 Aspectos esenciales del liderazgo: establecer su influencia como líder / Leadership Essentials: Building Your Inflead_05_a03_bs_eses Elearning Course 1.00 Aspectos esenciales del liderazgo: dirigir la ejecución comercial / Leadership Essentials: Leading Business Exec lead_05_a05_bs_eses Elearning Course 1.00 Aspectos esenciales del liderazgo: liderar la innovación / Leadership Essentials: Leading Innovation lead_05_a06_bs_eses Elearning Course 1.00 Aspectos esenciales del liderazgo: liderar el cambio / Leadership Essentials: Leading Change lead_05_a07_bs_eses Elearning Course 1.00 Aspectos esenciales del liderazgo: crear su propio plan de desarrollo de liderazgo / Leadership Essentials: Crealead_05_a08_bs_eses Elearning Course 1.00 Aspectos esenciales del liderazgo: liderar con inteligencia emocional / Leadership Essentials: Leading with Emolead_05_a04_bs_eses Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Formación en comunicaciones Fundamentos del uso del correo electrónico en los negocios / E mail Essentials for Business Uso efectivo del correo electrónico y la mensajería instantánea / Using E mail and Instant Messaging Effective comm_17_a01_bs_eses Elearning Course 1.00 Dirigir y redistribuir el correo electrónico / Addressing and Redistributing E mail comm_17_a02_bs_eses Elearning Course 1.00 Gestión del correo electrónico / Managing Your E mail comm_17_a03_bs_eses Elearning Course 1.00 Fundamentos del uso del teléfono en los negocios / Telephone Essentials for Business Habilidades esenciales para llamadas telefónicas profesionales / Essential Skills for Professional Telephone Calcomm_18_a01_bs_eses Elearning Course 1.00 Formación en desarrollo personal Trabajo a distancia y empleados remotos / Telecommuting and the Remote Employee Conceptos básicos sobre el trabajo a distancia: maximizar la productividad como empleado a distancia / Telec pd_08_a01_bs_eses Elearning Course 1.00 Conceptos básicos sobre el trabajo a distancia: estrategias de comunicación para los empleados a distancia / Tpd_08_a02_bs_eses Elearning Course 1.00 Generación de ideas creativas e innovadoras / Generating Creative & Innovative Ideas Generar ideas creativas e innovadoras: mejora de la creatividad / Generating Creative and Innovative Ideas: E pd_09_a01_bs_eses Elearning Course 1.00 Generar ideas creativas e innovadoras: Maximizar la creatividad del equipo / Generating Creative and Innovat pd_09_a02_bs_eses Elearning Course 1.00 Generar ideas creativas e innovadoras: verificar y desarrollar ideas / Generating Creative and Innovative Ideas pd_09_a03_bs_eses Elearning Course 1.00 PROJECT EFFECTIVENESS Temas del curso de formación de equipos Optimización del rendimiento individual en un equipo / Optimizing Your Performance On a Team Ser un miembro efectivo del equipo / Being an Effective Team Member team_02_a01_bs_eses Elearning Course 1.00 Comunicación efectiva en el equipo / Effective Team Communication team_02_a04_bs_eses Elearning Course 1.00 22

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Elementos de un equipo cohesionado / Elements of a Cohesive Team team_02_a03_bs_eses Elearning Course 1.00 Establecer responsabilidades y metas del equipo / Establishing Team Goals and Responsibilities team_02_a02_bs_eses Elearning Course 1.00 Utilizar la retroalimentación para mejorar el rendimiento del equipo / Using Feedback to Improve Team Perfo team_02_a05_bs_eses Elearning Course 1.00 Liderazgo de equipos / Leading Teams Liderazgo de equipos: Construir confianza y compromiso / Leading Teams: Building Trust and Commitment team_03_a04_bs_eses Elearning Course 1.00 Liderazgo de equipos: gestionar el conflicto / Leading Teams: Dealing with Conflict team_03_a07_bs_eses Elearning Course 1.00 Liderazgo de equipos: desarrollar el equipo y su cultura / Leading Teams: Developing the Team and its Culture team_03_a03_bs_eses Elearning Course 1.00 Liderazgo de equipos: establecer metas, roles y directrices / Leading Teams: Establishing Goals, Roles, and Guiteam_03_a02_bs_eses Elearning Course 1.00 Liderazgo de equipos: Fomentar una comunicación y colaboración eficaces / Leading Teams: Fostering Effectivteam_03_a05_bs_eses Elearning Course 1.00 Liderazgo de equipos: consolidar un equipo con éxito / Leading Teams: Launching a Successful Team team_03_a01_bs_eses Elearning Course 1.00 Liderazgo de equipos: Gestión de equipos virtuales / Leading Teams: Managing Virtual Teams team_03_a08_bs_eses Elearning Course 1.00 Liderazgo de equipos: Motivar y optimizar el rendimiento / Leading Teams: Motivating and Optimizing Performteam_03_a06_bs_eses Elearning Course 1.00 Japanese MANAGEMENT and LEADERSHIP マネージメント 課 程 組 織 変 革 の 管 理 / Managing Organizational Change 変 革 の 管 理 : 変 革 に 対 する 肯 定 的 な 支 持 の 確 立 / Managing Change: Building Positive Support for Change mgmt_13_a02_bs_ja Elearning Course 1.00 変 革 の 管 理 : 変 革 に 対 する 抵 抗 への 対 処 / Managing Change: Dealing with Resistance to Change mgmt_13_a03_bs_ja Elearning Course 1.00 変 革 の 管 理 : 組 織 変 革 の 維 持 / Managing Change: Sustaining Organizational Change mgmt_13_a04_bs_ja Elearning Course 1.00 変 革 の 管 理 : 変 革 の 理 解 / Managing Change: Understanding Change mgmt_13_a01_bs_ja Elearning Course 1.00 ビジネス コーチングに 関 する 必 須 事 項 / Business Coaching Essentials ビジネス コーチング: コーチング 関 係 の 構 築 / Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_ja Elearning Course 1.00 ビジネス コーチング: 異 なるコーチング スタイルの 使 用 / Business Coaching: Using Different Coaching Stmgmt_14_a04_bs_ja Elearning Course 1.00 ビジネス コーチング: コーチング セッションを 行 う / Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_ja Elearning Course 1.00 ビジネス コーチング: コーチングの 準 備 / Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_ja Elearning Course 1.00 リーダーシップ 課 程 リーダーシップに 関 する 必 須 事 項 / Leadership Essentials リーダーシップに 関 する 必 須 事 項 : リーダーとしての 影 響 力 の 確 立 / Leadership Essentials: Building You lead_05_a03_bs_ja Elearning Course 1.00 リーダーシップに 関 する 必 須 事 項 : ビジョンに 関 するコミュニケーション / Leadership Essentials: Commlead_05_a02_bs_ja Elearning Course 1.00 リーダーシップに 関 する 必 須 事 項 : 独 自 のリーダーシップ 育 成 計 画 の 作 成 / Leadership Essentials: Creatlead_05_a08_bs_ja Elearning Course 1.00 リーダーシップに 関 する 必 須 事 項 : 業 務 の 実 行 / Leadership Essentials: Leading Business Execution lead_05_a05_bs_ja Elearning Course 1.00 リーダーシップに 関 する 必 須 事 項 : 変 革 の 先 導 / Leadership Essentials: Leading Change lead_05_a07_bs_ja Elearning Course 1.00 リーダーシップに 関 する 必 須 事 項 : 革 新 の 先 導 / Leadership Essentials: Leading Innovation lead_05_a06_bs_ja Elearning Course 1.00 リーダーシップに 関 する 必 須 事 項 : 人 間 関 係 をうまく 維 持 する 能 力 を 活 用 / Leadership Essentials: Leadilead_05_a04_bs_ja Elearning Course 1.00 リーダーシップに 関 する 必 須 事 項 : 従 業 員 の 動 機 付 け / Leadership Essentials: Motivating Employees lead_05_a01_bs_ja Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS コミュニケーション 課 程 ビジネスにおける 電 子 メールの 必 須 事 項 / E mail Essentials for Business 電 子 メールの 管 理 / Managing Your E mail comm_17_a03_bs_ja Elearning Course 1.00 電 子 メールとインスタント メッセージの 効 果 的 な 使 用 / Using E mail and Instant Messaging Effectively comm_17_a01_bs_ja Elearning Course 1.00 電 子 メールのアドレス 指 定 と 再 分 配 / Addressing and Redistributing E mail comm_17_a02_bs_ja Elearning Course 1.00 ビジネスにおける 電 話 応 対 の 必 須 事 項 / Telephone Essentials for Business ビジネスにおける 電 話 応 対 の 必 須 スキル / Essential Skills for Professional Telephone Calls comm_18_a01_bs_ja Elearning Course 1.00 対 人 コミュニケーション / Interpersonal Communication 対 人 コミュニケーション: 親 しみやすさを 感 じさせる / Interpersonal Communication: Being Approachablcomm_21_a05_bs_ja Elearning Course 1.00 対 人 コミュニケーション: 自 己 主 張 型 のコミュニケーションを 行 う / Interpersonal Communication: Comcomm_21_a04_bs_ja Elearning Course 1.00 対 人 コミュニケーション: 自 信 のあるコミュニケーション / Interpersonal Communication: Communicatincomm_21_a01_bs_ja Elearning Course 1.00 対 人 コミュニケーション: 聞 き 取 りに 関 する 必 須 事 項 / Interpersonal Communication: Listening Essentialscomm_21_a03_bs_ja Elearning Course 1.00 対 人 コミュニケーション: メッセージの 対 象 者 の 特 定 / Interpersonal Communication: Targeting Your Me comm_21_a02_bs_ja Elearning Course 1.00 職 場 での 衝 突 / Workplace Conflict 職 場 での 衝 突 : 衝 突 の 認 識 とその 対 応 / Workplace Conflict: Recognizing and Responding to Conflict comm_22_a01_bs_ja Elearning Course 1.00 職 場 での 衝 突 : 衝 突 を 解 決 するための 戦 略 / Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_ja Elearning Course 1.00 交 渉 に 関 する 必 須 事 項 / Negotiation Essentials 交 渉 に 関 する 必 須 事 項 : 交 渉 とは / Negotiation Essentials: What Is Negotiation? comm_24_a01_bs_ja Elearning Course 1.00 交 渉 に 関 する 必 須 事 項 : 交 渉 の 計 画 / Negotiation Essentials: Planning for Negotiation comm_24_a02_bs_ja Elearning Course 1.00 交 渉 に 関 する 必 須 事 項 : コミュニケーション / Negotiation Essentials: Communicating comm_24_a03_bs_ja Elearning Course 1.00 自 己 啓 発 課 程 在 宅 勤 務 および 遠 隔 地 従 業 員 / Telecommuting and the Remote Employee 在 宅 勤 務 の 基 本 : 遠 隔 地 従 業 員 のコミュニケーション 戦 略 / Telecommuting Basics: Communication Strat pd_08_a02_bs_ja Elearning Course 1.00 在 宅 勤 務 の 基 本 : 遠 隔 地 従 業 員 としての 生 産 性 の 最 大 化 / Telecommuting Basics: Maximizing Productivitypd_08_a01_bs_ja Elearning Course 1.00 創 造 的 かつ 革 新 的 なアイデアの 創 出 / Generating Creative & Innovative Ideas 創 造 的 かつ 革 新 的 なアイデアの 創 出 : 創 造 性 の 強 化 / Generating Creative and Innovative Ideas: Enhancingpd_09_a01_bs_ja Elearning Course 1.00 創 造 的 かつ 革 新 的 なアイデアの 創 出 : チームの 創 造 性 の 最 大 化 / Generating Creative and Innovative Ideapd_09_a02_bs_ja Elearning Course 1.00 創 造 的 かつ 革 新 的 なアイデアの 創 出 : アイデアの 検 証 と 発 展 / Generating Creative and Innovative Ideas: pd_09_a03_bs_ja Elearning Course 1.00 キャリアの 管 理 / Managing Your Career キャリアの 管 理 : プランの 作 成 / Managing Your Career: Creating a Plan pd_10_a01_bs_ja Elearning Course 1.00 キャリアの 管 理 : 正 しい 方 向 に 進 む / Managing Your Career: Getting on the Right Track pd_10_a02_bs_ja Elearning Course 1.00 キャリアの 管 理 : 業 績 評 価 の 活 用 / Managing Your Career: Leveraging the Performance Appraisal pd_10_a05_bs_ja Elearning Course 1.00 キャリアの 管 理 : 職 業 上 の 人 脈 に 関 する 必 須 事 項 / Managing Your Career: Professional Networking Essentpd_10_a03_bs_ja Elearning Course 1.00 キャリアの 管 理 : 上 司 との 関 係 / Managing Your Career: You and Your Boss pd_10_a04_bs_ja Elearning Course 1.00 効 果 的 な 時 間 管 理 / Effective Time Management 時 間 管 理 : 時 間 の 使 い 方 の 分 析 / Time Management: Analyzing Your Use of Time pd_11_a01_bs_ja Elearning Course 1.00 時 間 管 理 : 時 間 を 浪 費 する 要 因 の 回 避 / Time Management: Avoiding Time Stealers pd_11_a03_bs_ja Elearning Course 1.00 時 間 管 理 : 時 間 の 計 画 と 優 先 順 位 の 設 定 / Time Management: Planning and Prioritizing Your Time pd_11_a02_bs_ja Elearning Course 1.00 問 題 解 決 および 意 思 決 定 における 戦 略 / Problem Solving and Decision Making Strategies 問 題 解 決 : 基 礎 / Problem Solving: The Fundamentals pd_12_a01_bs_ja Elearning Course 1.00 問 題 解 決 : 長 所 を 確 認 して 伸 ばす / Problem Solving: Determining and Building Your Strengths pd_12_a02_bs_ja Elearning Course 1.00 問 題 解 決 : 詳 細 な 分 析 / Problem Solving: Digging Deeper pd_12_a03_bs_ja Elearning Course 1.00 意 思 決 定 : 基 礎 / Decision Making: The Fundamentals pd_12_a04_bs_ja Elearning Course 1.00 意 思 決 定 : ツールとテクニック / Decision Making: Tools and Techniques pd_12_a05_bs_ja Elearning Course 1.00 意 思 決 定 : 困 難 な 意 思 決 定 を 行 う / Decision Making: Making Tough Decisions pd_12_a06_bs_ja Elearning Course 1.00 PROJECT EFFECTIVENESS チーム 育 成 課 程 23

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type チームによる 業 績 の 向 上 / Optimizing Your Performance On a Team 有 能 なチーム メンバーになること / Being an Effective Team Member team_02_a01_bs_ja Elearning Course 1.00 効 果 的 なチーム コミュニケーション / Effective Team Communication team_02_a04_bs_ja Elearning Course 1.00 結 束 力 の 高 いチームの 要 素 / Elements of a Cohesive Team team_02_a03_bs_ja Elearning Course 1.00 チームの 目 標 と 責 任 を 設 定 する / Establishing Team Goals and Responsibilities team_02_a02_bs_ja Elearning Course 1.00 フィードバックによってチームの 業 績 を 向 上 させる / Using Feedback to Improve Team Performance team_02_a05_bs_ja Elearning Course 1.00 チームの 統 率 / Leading Teams チームの 統 率 : 信 頼 関 係 の 構 築 と 責 任 感 の 付 与 / Leading Teams: Building Trust and Commitment team_03_a04_bs_ja Elearning Course 1.00 チームの 統 率 : 衝 突 に 対 処 する / Leading Teams: Dealing with Conflict team_03_a07_bs_ja Elearning Course 1.00 チームの 統 率 : チームとその 文 化 の 育 成 / Leading Teams: Developing the Team and its Culture team_03_a03_bs_ja Elearning Course 1.00 チームの 統 率 : 目 標 役 割 ガイドラインの 設 定 / Leading Teams: Establishing Goals, Roles, and Guidelineteam_03_a02_bs_ja Elearning Course 1.00 チームの 統 率 : 効 果 的 なコミュニケーションと 協 調 性 の 育 成 / Leading Teams: Fostering Effective Commuteam_03_a05_bs_ja Elearning Course 1.00 チームの 統 率 : 成 功 するチームの 立 ち 上 げ / Leading Teams: Launching a Successful Team team_03_a01_bs_ja Elearning Course 1.00 チームの 統 率 : 仮 想 チームの 管 理 / Leading Teams: Managing Virtual Teams team_03_a08_bs_ja Elearning Course 1.00 チームの 統 率 : 動 機 付 けを 与 えて 業 績 を 最 適 化 する / Leading Teams: Motivating and Optimizing Performateam_03_a06_bs_ja Elearning Course 1.00 SALES and CUSTOMER FACING SKILLS 顧 客 サービス 課 程 顧 客 サービスの 基 礎 / Customer Service Fundamentals 顧 客 サービスの 基 礎 : 顧 客 との 親 密 な 関 係 を 築 く / Customer Service Fundamentals: Building Rapport in C cust_09_a01_bs_ja Elearning Course 1.00 現 場 での 顧 客 サービス / Customer Service in the Field cust_09_a02_bs_ja Elearning Course 1.00 電 話 による 顧 客 サービス / Customer Service over the Phone cust_09_a03_bs_ja Elearning Course 1.00 社 内 顧 客 サービス / Internal Customer Service cust_09_a04_bs_ja Elearning Course 1.00 顧 客 サービスにおける 対 立 と 衝 突 / Customer Service Confrontation and Conflict cust_09_a05_bs_ja Elearning Course 1.00 組 織 における 顧 客 サービスの 方 向 付 け / Shaping the Direction of Customer Service in Your Organization cust_09_a06_bs_ja Elearning Course 1.00 Brazilian Portuguese BUSINESS STRATEGY and OPERATIONS Strategic Planning Curriculum Developing Strategic Thinking Acumen / Developing Strategic Thinking Acumen Desenvolver a capacidade de pensar estrategicamente / Developing the Capacity to Think Strategically stgy_08_a01_bs_ptbr Elearning Course 1.00 Usar habilidades de pensamento estratégico / Using Strategic Thinking Skills stgy_08_a03_bs_ptbr Elearning Course 1.00 FINANCE, HUMAN RESOURCES and ADMINISTRATION Currículo de Recursos Humanos O papel do RH como parceiro de negócios / The role of HR as a Business Partner RH como parceiro de negócios: Usando métricas e criando iniciativas estratégicas / HR as Business Partner: Ushr_07_a04_bs_ptbr Elearning Course 1.00 Currículo de Contabilidade e Finanças Princípios básicos de finanças e contabilidade para profissionais de outras áreas / Finance and Accounting Essentials for Non financial Professionals Princípios de contabilidade e de finanças para profissionais de outras áreas / Principles of Accounting and Finafin_02_a01_bs_ptbr Elearning Course 1.00 MANAGEMENT and LEADERSHIP Currículo de Gerenciamento Princípios do treinamento corporativo / Business Coaching Essentials Coaching de negócios: Conduzindo sessões de coaching / Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_ptbr Elearning Course 1.00 Princípios Básicos do Gerenciamento / Management Essentials Princípios básicos do gerenciamento: Delegando / Management Essentials: Delegating mgmt_15_a02_bs_ptbr Elearning Course 1.00 Pensando como um CFO / Thinking Like a CFO Pensar como um CFO: Mentalidade e prioridades financeiras / Thinking Like a CFO: Mind set and Financial Priomgmt_30_a01_bs_ptbr Elearning Course 1.00 Currículo de Liderança Fundamentos de Liderança / Leadership Essentials Princípios de liderança: Motivando funcionários / Leadership Essentials: Motivating Employees lead_05_a01_bs_ptbr Elearning Course 1.00 Princípios de liderança: Comunicando a visão / Leadership Essentials: Communicating Vision lead_05_a02_bs_ptbr Elearning Course 1.00 Princípios de liderança: Construindo sua influência como líder / Leadership Essentials: Building Your Influence lead_05_a03_bs_ptbr Elearning Course 1.00 Princípios de liderança: Liderando a execução de negócios / Leadership Essentials: Leading Business Execution lead_05_a05_bs_ptbr Elearning Course 1.00 Princípios de liderança: Liderando inovações / Leadership Essentials: Leading Innovation lead_05_a06_bs_ptbr Elearning Course 1.00 Princípios de liderança: Liderando a mudança / Leadership Essentials: Leading Change lead_05_a07_bs_ptbr Elearning Course 1.00 Princípios de liderança: Criando seu próprio plano de desenvolvimento de liderança / Leadership Essentials: C lead_05_a08_bs_ptbr Elearning Course 1.00 Princípios de liderança: Lidando com inteligência emocional / Leadership Essentials: Leading with Emotional Inlead_05_a04_bs_ptbr Elearning Course 1.00 Engajamento de Funcionários / Employee Engagement Benefícios e desafios do engajamento de funcionários / The Benefits and Challenges of Engaging Employees lead_06_a01_bs_ptbr Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Currículo de Comunicação Fundamentos de E mails para Negócios / E mail Essentials for Business Usando e mail e mensagens instantâneas eficazmente / Using E mail and Instant Messaging Effectively comm_17_a01_bs_ptbr Elearning Course 1.00 Endereçando e redistribuindo e mail / Addressing and Redistributing E mail comm_17_a02_bs_ptbr Elearning Course 1.00 Gerenciando seu e mail / Managing Your E mail comm_17_a03_bs_ptbr Elearning Course 1.00 Habilidades Essenciais para Chamadas Telefônicas de Negócios / Telephone Essentials for Business Habilidades essenciais para realizar chamadas telefônicas profissionais / Essential Skills for Professional Telephcomm_18_a01_bs_ptbr Elearning Course 1.00 Comunicação Interpessoal / Interpersonal Communication Comunicação interpessoal: Direcionando sua mensagem / Interpersonal Communication: Targeting Your Messcomm_21_a02_bs_ptbr Elearning Course 1.00 Comunicação interpessoal: Fundamentos da audição / Interpersonal Communication: Listening Essentials comm_21_a03_bs_ptbr Elearning Course 1.00 Comunicação interpessoal: Comunicar se com segurança / Interpersonal Communication: Communicating wit comm_21_a01_bs_ptbr Elearning Course 1.00 Conflito no Ambiente de Trabalho / Workplace Conflict Conflitos no ambiente de trabalho: Reconhecendo e respondendo a conflitos / Workplace Conflict: Recognizincomm_22_a01_bs_ptbr Elearning Course 1.00 Conflito no ambiente de trabalho: Estratégias para resolver conflitos / Workplace Conflict: Strategies for Reso comm_22_a02_bs_ptbr Elearning Course 1.00 Obtendo resultados sem autoridade direta / Getting Results without Direct Authority Obter resultados sem ter autoridade direta: Desenvolver relacionamentos e credibilidade / Getting Results wi comm_27_a01_bs_ptbr Elearning Course 1.00 Obter resultados sem ter autoridade direta: Comunicação persuasiva / Getting Results without Direct Authoritcomm_27_a02_bs_ptbr Elearning Course 1.00 Currículo de Desenvolvimento Pessoal Fazendo negócios de forma profissional / Doing Business Professionally Trabalhar para o seu chefe interior: Responsabilidade pessoal / Working for Your Inner Boss: Personal Accoun pd_05_a01_bs_ptbr Elearning Course 2.00 Metas e definição de objetivos / Goals and Setting Goals pd_05_a03_bs_ptbr Elearning Course 2.00 Telecomunicações e o Trabalho Remoto / Telecommuting and the Remote Employee Fundamentos do trabalho à distância: Estratégias de comunicação para o funcionário remoto / Telecommutin pd_08_a02_bs_ptbr Elearning Course 1.00 Fundamentos do trabalho à distância: Maximizando a produtividade como funcionário remoto / Telecommuti pd_08_a01_bs_ptbr Elearning Course 1.00 Gerando Ideias Criativas e Inovadoras / Generating Creative & Innovative Ideas 24

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Gerando ideias criativas e inovadoras: Melhorando sua criatividade / Generating Creative and Innovative Idea pd_09_a01_bs_ptbr Elearning Course 1.00 Gerando ideias criativas e inovadoras: Maximizando a criatividade da equipe / Generating Creative and Innovapd_09_a02_bs_ptbr Elearning Course 1.00 Gerando ideias criativas e inovadoras: Verificando e ampliando ideias / Generating Creative and Innovative Idepd_09_a03_bs_ptbr Elearning Course 1.00 Gerenciamento do Tempo Útil / Effective Time Management Gerenciamento do tempo: Planejando e priorizando seu tempo / Time Management: Planning and Prioritizingpd_11_a02_bs_ptbr Elearning Course 1.00 Estratégias para a tomada de decisões e a resolução de problemas / Problem Solving and Decision Making Strategies Resolução de problemas: Princípios básicos / Problem Solving: The Fundamentals pd_12_a01_bs_ptbr Elearning Course 1.00 Resolução de problemas: Determinar e desenvolver os seus pontos fortes / Problem Solving: Determining andpd_12_a02_bs_ptbr Elearning Course 1.00 Resolução de problemas: Aprofundar a investigação / Problem Solving: Digging Deeper pd_12_a03_bs_ptbr Elearning Course 1.00 Tomada de decisões: Ferramentas e técnicas / Decision Making: Tools and Techniques pd_12_a05_bs_ptbr Elearning Course 1.00 Tomada de decisões: Tomar decisões difíceis / Decision Making: Making Tough Decisions pd_12_a06_bs_ptbr Elearning Course 1.00 Perseverança e resiliência / Perseverance and Resilience Atingir objetivos com perseverança e resiliência / Achieving Goals through Perseverance and Resilience pd_26_a02_bs_ptbr Elearning Course 1.00 PROJECT EFFECTIVENESS Currículo de Gerenciamento de Projetos Gerenciamento de projetos para pessoas que ocupam outras funções / Project Management for Non Project Managers Iniciando e planejando um projeto / Initiating and Planning a Project proj_01_a03_bs_ptbr Elearning Course 2.00 Gerenciar um projeto / Managing a Project proj_01_a04_bs_ptbr Elearning Course 2.50 Currículo de Formação de Equipes Otimizando seu Desempenho em uma Equipe / Optimizing Your Performance On a Team Sendo um membro de equipe eficaz / Being an Effective Team Member team_02_a01_bs_ptbr Elearning Course 1.00 Comunicação eficaz em equipe / Effective Team Communication team_02_a04_bs_ptbr Elearning Course 1.00 Estabelecendo objetivos e responsabilidades da equipe / Establishing Team Goals and Responsibilities team_02_a02_bs_ptbr Elearning Course 1.00 Elementos de uma equipe coesa / Elements of a Cohesive Team team_02_a03_bs_ptbr Elearning Course 1.00 Usando o feedback para melhorar o desempenho da equipe / Using Feedback to Improve Team Performance team_02_a05_bs_ptbr Elearning Course 1.00 Liderando Equipes / Leading Teams Equipes de liderança: Construindo confiança e comprometimento / Leading Teams: Building Trust and Commi team_03_a04_bs_ptbr Elearning Course 1.00 Liderando equipes: Lidando com conflito / Leading Teams: Dealing with Conflict team_03_a07_bs_ptbr Elearning Course 1.00 Liderando equipes: Desenvolvendo a equipe e sua cultura / Leading Teams: Developing the Team and its Cultuteam_03_a03_bs_ptbr Elearning Course 1.00 Liderando equipes: Estabelecendo objetivos, funções e diretrizes / Leading Teams: Establishing Goals, Roles, ateam_03_a02_bs_ptbr Elearning Course 1.00 Liderando equipes: Estimulando a comunicação e a colaboração eficientes / Leading Teams: Fostering Effectiv team_03_a05_bs_ptbr Elearning Course 1.00 Liderando equipes: Montando uma equipe de sucesso / Leading Teams: Launching a Successful Team team_03_a01_bs_ptbr Elearning Course 1.00 Liderando equipes: Gerenciando equipes virtuais / Leading Teams: Managing Virtual Teams team_03_a08_bs_ptbr Elearning Course 1.00 Liderando equipes: Motivando e otimizando o desempenho / Leading Teams: Motivating and Optimizing Perfoteam_03_a06_bs_ptbr Elearning Course 1.00 French BUSINESS STRATEGY and OPERATIONS Operations Curriculum The Foundations of Six Sigma / The Foundations of Six Sigma Introduction à Six Sigma / Introduction to Six Sigma oper_10_a01_bs_fr Elearning Course 2.00 Êtes vous à l'écoute de vos clients? / Are You Listening to Your Customers? _pc_bi_ssbi001_fr Elearning BI Scenario 0.10 Strategic Planning Curriculum The Fundamentals of Globalization / The Fundamentals of Globalization Évaluer les opportunités de mondialisation / Evaluating Globalization Opportunities _pc_ch_lach019_fr Elearning Challenge Scenario 0.20 Developing Strategic Thinking Acumen / Developing Strategic Thinking Acumen Efficacité d'une analyse critique des rapports d'activités professionnelles / Effective Critical Analysis of Busines_pc_bi_pfbi004_fr Elearning BI Scenario 0.10 Développer son esprit stratégique dans le cadre d une vision d ensemble / Developing the Strategic Thinking Sstgy_08_a02_bs_fr Elearning Course 1.00 FINANCE, HUMAN RESOURCES and ADMINISTRATION Programme d'enseignement en soutien administratif Compétences clés des professionnels de soutien administratif / Essential Skills for Administrative Support Professionals Personnel administratif : Représenter votre supérieur hiérarchique / Administrative Professionals: Representinad_01_a01_bs_fr Elearning Course 1.00 Personnel administratif : Tâches administratives courantes / Administrative Professionals: Common Administr ad_01_a02_bs_fr Elearning Course 1.00 Personnel administratif : Optimiser les relations avec votre supérieur / Administrative Professionals: Maximizi ad_01_a03_bs_fr Elearning Course 1.00 Personnel administratif : Mettre tous les atouts de son côté / Administrative Professionals: Putting Your Best Fad_01_a05_bs_fr Elearning Course 1.00 Personnel administratif : Établir une relation constructive avec vos collègues / Administrative Professionals: Inad_01_a04_bs_fr Elearning Course 1.00 Programme de formation en ressources humaines Gérer la diversité au travail Mieux comprendre la diversité au travail / Understanding Workplace Diversity _pc_bi_hrbi002_fr Elearning BI Scenario 0.10 Gérer la diversité / Managing Diversity _pc_ch_lach015_fr Elearning Challenge Scenario 0.20 Recrutement et stratégie de rétention du personnel Éviter des taux de rotation élevés : fidéliser les meilleurs / Preventing High Turnover Rates: How to Keep The B_pc_bi_mgbi008_fr Elearning BI Scenario 0.10 Formation dans l'entreprise : la maîtrise de soi / Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011_fr Elearning BI Scenario 0.10 Principes fondamentaux de l'entretien et de l'embauche : sélection de candidats en vue d'un entretien / Essentials of Interviewing and Hiring Principes fondamentaux de l'entretien et de l'embauche : sélectionner des candidats en vue d'un entretien / Ehr_06_a01_bs_fr Elearning Course 1.00 Principes fondamentaux de l'entretien et de l'embauche : préparer l'entretien / Essentials of Interviewing and hr_06_a02_bs_fr Elearning Course 1.00 MANAGEMENT and LEADERSHIP Programme de formation en management Compétences avancées en management Former des responsables capables de s'adapter / Developing Adaptable Managers _pc_bi_mgbi013_fr Elearning BI Scenario 0.10 Obtenir un poste de direction / Moving into Management Occupation d'un poste à responsabilité / Taking on a Management Role mgmt_03_a01_bs_fr Elearning Course 3.50 Obtenir un poste de direction : Responsabilités et craintes / Becoming a Manager: Responsibilities and Fears mgmt_03_a02_bs_fr Elearning Course 3.50 Obtenir un poste de direction : Diriger et communiquer / Becoming a Manager: Leading and Communicating mgmt_03_a03_bs_fr Elearning Course 4.00 Compétences essentielles pour les dirigeants de demain / Crucial Skills for Tomorrow's Managers Compétences des responsables de demain / Tomorrow's Managers' Competencies mgmt_04_a01_bs_fr Elearning Course 3.00 Outils de développement des responsables de demain / Tomorrow's Managers' Development Tools mgmt_04_a02_bs_fr Elearning Course 3.50 Gérer en tant qu'accompagnateur et conseiller / Managing as Coach and Counselor mgmt_04_a03_bs_fr Elearning Course 3.50 Gérer en tant que chef de projet / Managing as Project Champion mgmt_04_a04_bs_fr Elearning Course 3.50 Introduction à la garantie de responsabilité / A Primer for Ensuring Accountability mgmt_04_a05_bs_fr Elearning Course 4.50 Gérer les problèmes de performance Comment gérer des employés moins performants? / Underperforming Employee Now What? _pc_bi_hrbi010_fr Elearning BI Scenario 0.10 Utiliser le changement pour soutenir les employés / Using Change Process to Support Employees Impliquer les employés dans les changements de l'entreprise / Involving Employees in Corporate Change _pc_bi_lsbi011_fr Elearning BI Scenario 0.10 Délégation efficace / Effective Delegation 25

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Les bases de la délégation / The Basics of Delegation mgmt_07_a01_bs_fr Elearning Course 1.50 Délégation : l'approche personnelle / Delegation: the Personal Approach mgmt_07_a02_bs_fr Elearning Course 2.50 Gestion de la délégation / Managing Delegation mgmt_07_a03_bs_fr Elearning Course 3.00 Déléguer les tâches appropriées / Delegating Appropriate Tasks _pc_bi_mgbi007_fr Elearning BI Scenario 0.10 Faire évoluer les employés en déléguant le travail / Developing Employees through Delegation _pc_ch_lach017_fr Elearning Challenge Scenario 0.20 Évaluation des performances / Appraising Performance Évaluation continue des performances / Assessing Performance Continuously mgmt_11_a01_bs_fr Elearning Course 3.00 Évaluations des performances / Performance Reviews mgmt_11_a02_bs_fr Elearning Course 3.50 Gérer les changements structurels / Managing Organizational Change Gestion du changement : Affronter le changement de manière positive / Managing Change: Building Positive Smgmt_13_a02_bs_fr Elearning Course 1.00 Gestion du changement : Gérer la résistance face au changement / Managing Change: Dealing with Resistancemgmt_13_a03_bs_fr Elearning Course 1.00 Gestion du changement : Soutenir le changement dans votre entreprise / Managing Change: Sustaining Organ mgmt_13_a04_bs_fr Elearning Course 1.00 Gestion du changement : Comprendre le changement / Managing Change: Understanding Change mgmt_13_a01_bs_fr Elearning Course 1.00 Impliquer les employés dans les changements de l'entreprise / Involving Employees in Corporate Change _pc_bi_lsbi011_fr Elearning BI Scenario 0.10 Développer les talents / Developing People _pc_ch_lach013_fr Elearning Challenge Scenario 0.20 Principes de l'accompagnement professionnel / Business Coaching Essentials Accompagnement professionnel : Établissement de la relation d'accompagnement / Business Coaching: Buildi mgmt_14_a03_bs_fr Elearning Course 1.00 Accompagnement professionnel : Utilisation de différents styles d'accompagnement / Business Coaching: Usinmgmt_14_a04_bs_fr Elearning Course 1.00 Accompagnement professionnel : Animation de sessions d'accompagnement / Business Coaching: Conducting mgmt_14_a02_bs_fr Elearning Course 1.00 Accompagnement professionnel : Préparation à l'accompagnement / Business Coaching: Getting Ready to Coamgmt_14_a01_bs_fr Elearning Course 1.00 Accompagner / Coaching _pc_ch_lach024_fr Elearning Challenge Scenario 0.20 Principes de direction fondamentaux / Management Essentials Les Essentiels du Management : Diriger vos collaborateurs / Management Essentials: Directing Others mgmt_15_a01_bs_fr Elearning Course 1.00 Les Essentiels du Management : Déléguer / Management Essentials: Delegating mgmt_15_a02_bs_fr Elearning Course 1.00 Les Essentiels du Management : Faire évoluer vos collaborateurs directs / Management Essentials: Developingmgmt_15_a03_bs_fr Elearning Course 1.00 Les Essentiels du Management : Faire face à un comportement difficile chez un employé / Management Essenmgmt_15_a04_bs_fr Elearning Course 1.00 Les Essentiels du Management : Gérer une équipe hétérogène / Management Essentials: Managing a Diverse mgmt_15_a05_bs_fr Elearning Course 1.00 Les Essentiels du Management : Gérer équitablement ses collaborateurs directs / Management Essentials: Tremgmt_15_a06_bs_fr Elearning Course 1.00 Les Essentiels du Management : Faire preuve d'attention envers ses collaborateurs directs / Management Essemgmt_15_a07_bs_fr Elearning Course 1.00 Rudiments du responsable débutant / First Time Manager Essentials Responsable débutant : comprendre le rôle d'un responsable / First Time Manager: Understanding a Managermgmt_16_a01_bs_fr Elearning Course 1.00 Responsable débutant : les défis / First Time Manager: Challenges mgmt_16_a02_bs_fr Elearning Course 1.00 Responsable débutant : répondre aux attentes / First Time Manager: Meeting Expectations mgmt_16_a03_bs_fr Elearning Course 1.00 Rudiments de l'évaluation des performances / Performance Appraisal Essentials Principes fondamentaux de l'évaluation des performances : planification des évaluations / Performance Appramgmt_17_a01_bs_fr Elearning Course 1.00 Principes fondamentaux de l'évaluation des performances : réaliser des évaluations traditionnelles / Performamgmt_17_a02_bs_fr Elearning Course 1.00 Principes fondamentaux de l'évaluation des performances : évaluations à 360 degrés / Performance Appraisal mgmt_17_a03_bs_fr Elearning Course 1.00 Principes de la gestion des talents / Talent Management Essentials Gestion des talents : Notions de base / Talent Management: Basics mgmt_18_a01_bs_fr Elearning Course 1.00 Gestion des talents : Planification / Talent Management: Planning mgmt_18_a02_bs_fr Elearning Course 1.00 Gestion des talents : Recruter des talents / Talent Management: Acquiring Talent mgmt_18_a03_bs_fr Elearning Course 1.00 Gestion des talents : Développer et engager des talents / Talent Management: Developing and Engaging Talenmgmt_18_a04_bs_fr Elearning Course 1.00 Gestion des talents : Retenir les talents / Talent Management: Retaining Talent mgmt_18_a05_bs_fr Elearning Course 1.00 Attirer et conserver les talents / Attracting and Retaining Talent _pc_ch_lach021_fr Elearning Challenge Scenario 0.20 Les différentes générations au sein du personnel Gérer les différentes générations au sein du personnel : Travailler avec une équipe multigénérationnelle / Manmgmt_20_a02_bs_fr Elearning Course 1.00 Série Compétences avancées en gestion Former des responsables capables de s'adapter / Developing Adaptable Managers _pc_bi_mgbi013_fr Elearning BI Scenario 0.10 Principes de délégation Déléguer les tâches appropriées / Delegating Appropriate Tasks _pc_bi_mgbi007_fr Elearning BI Scenario 0.10 Faire évoluer les employés en déléguant le travail / Developing Employees through Delegation _pc_ch_lach017_fr Elearning Challenge Scenario 0.20 Gestion des problèmes de performance Identifier et diagnostiquer des problèmes de performance / Recognizing and Diagnosing Problem Performancemgmt_34_a01_bs_fr Elearning Course 1.00 Premiers pas pour résoudre un problème de performance / First Steps for Turning Around a Performance Probmgmt_34_a02_bs_fr Elearning Course 1.00 L'utilisation de la discipline progressive pour résoudre les problèmes de performance / Using Progressive Discimgmt_34_a03_bs_fr Elearning Course 1.00 Prévenir les problèmes de performance / Preventing Problem Performance mgmt_34_a04_bs_fr Elearning Course 1.00 Gestion des performances / Managing Performance _pc_ch_lach002_fr Elearning Challenge Scenario 0.20 Programme de formation en leadership Résultat / Leading from the Front Line Encourager une culture du résultat au travail / Fostering a Business Execution Culture _pc_bi_lsbi008_fr Elearning BI Scenario 0.10 Principes du leadership / Leadership Essentials Les Essentiels du Leadership : Savoir motiver / Leadership Essentials: Motivating Employees lead_05_a01_bs_fr Elearning Course 1.00 Les Essentiels du Leadership : Transmettre une vision / Leadership Essentials: Communicating Vision lead_05_a02_bs_fr Elearning Course 1.00 Les Essentiels du Leadership : Établir votre influence en tant que Leader / Leadership Essentials: Building Your lead_05_a03_bs_fr Elearning Course 1.00 Les Essentiels du Leadership : Diriger la mise en place des stratégies d affaires / Leadership Essentials: Leadinglead_05_a05_bs_fr Elearning Course 1.00 Les Essentiels du Leadership : Diriger l innovation / Leadership Essentials: Leading Innovation lead_05_a06_bs_fr Elearning Course 1.00 Les Essentiels du Leadership : Diriger le changement / Leadership Essentials: Leading Change lead_05_a07_bs_fr Elearning Course 1.00 Les Essentiels du Leadership : Création de votre plan de développement de vos compétences en tant que Leadlead_05_a08_bs_fr Elearning Course 1.00 Les Essentiels du Leadership : Diriger par l intelligence émotionnelle / Leadership Essentials: Leading with Emolead_05_a04_bs_fr Elearning Course 1.00 Diffuser une vision partagée / Communicating a Shared Vision _pc_bi_lsbi001_fr Elearning BI Scenario 0.10 Recherchons leaders de l'innovation / Wanted Innovation Leaders _pc_bi_lsbi013_fr Elearning BI Scenario 0.10 Développer une culture du résultat / Developing a Business Execution Culture _pc_ch_lach001_fr Elearning Challenge Scenario 0.25 Mener le changement / Leading Change _pc_ch_lach004_fr Elearning Challenge Scenario 0.20 Le rôle de motivateur du leader / Leader as Motivator _pc_ch_lach008_fr Elearning Challenge Scenario 0.20 Conduire l'innovation / Leading Innovation _pc_ch_lach010_fr Elearning Challenge Scenario 0.20 Implication des employés / Employee Engagement Bénéfices et défis de l'implication des employés / The Benefits and Challenges of Engaging Employees lead_06_a01_bs_fr Elearning Course 1.00 Maintenir le niveau d'implication de l'entreprise / Maintaining an Engaging Organization lead_06_a02_bs_fr Elearning Course 1.00 Assurer la collaboration transversale entre équipes Faciliter les discussions en cas de conflits professionnels / Facilitating Work related Conflict Discussions _pc_bi_pfbi015_fr Elearning BI Scenario 0.10 Tirer parti du conflit au sein de l'entreprise / Using Conflict to an Organization's Advantage _pc_bi_mgbi002_fr Elearning BI Scenario 0.10 PROFESSIONAL EFFECTIVENESS Programme de formation en communication Conseils pour réussir la rédaction d'une analyse de rentabilité interne / How to Write an Effective Internal Business Case 26

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Préparer une analyse de rentabilité / Preparing a Business Case comm_01_a01_bs_fr Elearning Course 2.50 Rédaction d'une analyse de rentabilité / Writing a Business Case comm_01_a02_bs_fr Elearning Course 2.50 Présenter votre analyse / Presenting Your Case comm_01_a03_bs_fr Elearning Course 2.50 Écoute efficace / Effective Listening Principes de base de l'écoute / Listening Basics comm_03_a01_bs_fr Elearning Course 1.00 Réussir ses présentations / Giving Successful Presentations Les clés d'une présentation réussie / Presenting Successfully comm_05_a01_bs_fr Elearning Course 3.00 Les clés d'une communication efficace / Delivering the Message comm_05_a02_bs_fr Elearning Course 3.00 Ressources disponibles pour les présentations / Available Presentation Resources comm_05_a03_bs_fr Elearning Course 3.50 Les clés d'une réunion de travail efficace / The Effective Business Meeting Organiser des réunions de travail efficaces / Planning an Effective Business Meeting comm_06_a01_bs_fr Elearning Course 2.50 Diriger des réunions de travail efficaces / Leading an Effective Business Meeting comm_06_a02_bs_fr Elearning Course 2.50 Participer efficacement à des réunions de travail / Participating Effectively in a Business Meeting comm_06_a03_bs_fr Elearning Course 2.50 Étiquette professionnelle et commerciale / Professionalism and Business Etiquette Le protocole de base en entreprise / Standard Business Etiquette comm_11_a01_bs_fr Elearning Course 2.50 Étiquette en matière de communication commerciale / Communication Business Etiquette comm_11_a02_bs_fr Elearning Course 2.50 Bonnes pratiques en réunion / Etiquette at the Business Meeting comm_11_a03_bs_fr Elearning Course 3.00 Code de conduite en entreprise pour les cadres / Business Etiquette for Supervisors comm_11_a04_bs_fr Elearning Course 2.50 Les Essentiels des emails à des fins professionnelles / E mail Essentials for Business Utiliser efficacement l'email et la messagerie instantanée / Using E mail and Instant Messaging Effectively comm_17_a01_bs_fr Elearning Course 1.00 Adressage et redistribution d'emails / Addressing and Redistributing E mail comm_17_a02_bs_fr Elearning Course 1.00 Gestion des emails / Managing Your E mail comm_17_a03_bs_fr Elearning Course 1.00 Compétences clés de l'utilisation du téléphone à des fins professionnelles / Telephone Essentials for Business Compétences essentielles pour les appels téléphoniques professionnels / Essential Skills for Professional Telepcomm_18_a01_bs_fr Elearning Course 1.00 Communication interpersonnelle / Interpersonal Communication Communication interpersonnelle : Être accessible / Interpersonal Communication: Being Approachable comm_21_a05_bs_fr Elearning Course 1.00 Communication interpersonnelle : Communiquer avec précision / Interpersonal Communication: Communicatcomm_21_a04_bs_fr Elearning Course 1.00 Communication interpersonnelle : Communiquer avec assurance / Interpersonal Communication: Communicacomm_21_a01_bs_fr Elearning Course 1.00 Communication interpersonnelle : Les Essentiels de l écoute / Interpersonal Communication: Listening Essenticomm_21_a03_bs_fr Elearning Course 1.00 Communication interpersonnelle : Cibler votre message / Interpersonal Communication: Targeting Your Mess comm_21_a02_bs_fr Elearning Course 1.00 Conflits sur le lieu de travail / Workplace Conflict Conflits sur le lieu de travail : Identifier et faire face aux conflits / Workplace Conflict: Recognizing and Respon comm_22_a01_bs_fr Elearning Course 1.00 Conflits sur le lieu de travail : Stratégies de résolution des conflits / Workplace Conflict: Strategies for Resolvincomm_22_a02_bs_fr Elearning Course 1.00 Gérer les conflits / Managing Conflict _pc_ch_lach009_fr Elearning Challenge Scenario 0.20 Collaboration avec des personnes difficiles : identification des personnes difficiles / Fundamentals of Working with Difficult People Collaborer avec des personnes difficiles : identifier des personnes difficiles / Working with Difficult People: Idecomm_23_a01_bs_fr Elearning Course 1.00 Collaboration avec des personnes difficiles : comment travailler avec des personnes agressives / Working withcomm_23_a02_bs_fr Elearning Course 1.00 Collaboration avec des personnes difficiles : comment travailler avec des personnes négatives / Working with comm_23_a03_bs_fr Elearning Course 1.00 Collaboration avec des personnes difficiles : comment travailler avec des adeptes de la procrastination / Workcomm_23_a04_bs_fr Elearning Course 1.00 Collaboration avec des personnes difficiles : comment travailler avec des manipulateurs / Working with Difficucomm_23_a05_bs_fr Elearning Course 1.00 Collaboration avec des personnes difficiles : comment travailler avec des personnes intéressées / Working wit comm_23_a06_bs_fr Elearning Course 1.00 Collaboration avec des personnes difficiles : comment travailler avec des dirigistes / Working with Difficult Peocomm_23_a07_bs_fr Elearning Course 1.00 Principes de négociation fondamentaux / Negotiation Essentials Les Essentiels de la négociation : Qu est ce que la négociation? / Negotiation Essentials: What Is Negotiation?comm_24_a01_bs_fr Elearning Course 1.00 Les Essentiels de la négociation : Planification d'une négociation / Negotiation Essentials: Planning for Negotiacomm_24_a02_bs_fr Elearning Course 1.00 Les Essentiels de la négociation : La communication / Negotiation Essentials: Communicating comm_24_a03_bs_fr Elearning Course 1.00 Langage du corps efficace lors de négociations / Effective Body Language in Negotiations _pc_bi_pfbi013_fr Elearning BI Scenario 0.10 Négociations avec les fournisseurs : choisir la meilleure approche / Vendor Negotiations: Choosing the Best Ap_pc_ch_lach032_fr Elearning Challenge Scenario 0.20 Principes fondamentaux d'intelligence émotionnelle / Emotional Intelligence Essentials Qu'est ce que l'intelligence émotionnelle? / What is Emotional Intelligence? comm_25_a01_bs_fr Elearning Course 1.00 Amélioration de vos compétences en intelligence émotionnelle : Conscience et gestion de soi / Improving Youcomm_25_a02_bs_fr Elearning Course 1.00 Utiliser l'intelligence émotionnelle au travail / Using Emotional Intelligence on the Job comm_25_a03_bs_fr Elearning Course 1.00 Éléments fondamentaux de la communication interculturelle / Fundamentals of Cross Cultural Communication Cultures et communication / Culture and Its Effect on Communication comm_26_a01_bs_fr Elearning Course 1.00 Communication entre les cultures / Communicating Across Cultures comm_26_a02_bs_fr Elearning Course 1.00 Améliorer la communication dans les relations interculturelles / Improving Communication in Cross cultural R comm_26_a03_bs_fr Elearning Course 1.00 De bons résultats sans autorité directe / Getting Results without Direct Authority Obtenir des résultats sans recourir à l'autorité directe : Instaurer de bonnes relations et gagner en crédibilité /comm_27_a01_bs_fr Elearning Course 1.00 Obtenir des résultats sans recourir à l'autorité directe : Réciprocité / Getting Results without Direct Authority: comm_27_a03_bs_fr Elearning Course 1.00 Obtenir des résultats sans recourir à l'autorité directe : Convaincre grâce à la communication / Getting Resultscomm_27_a02_bs_fr Elearning Course 1.00 Obtenir des résultats sans recourir à l'autorité directe : Influencer votre supérieur / Getting Results without Dicomm_27_a04_bs_fr Elearning Course 1.00 Principes d'écoute fondamentaux / Listening Essentials Les Essentiels de l écoute : Bases de l écoute / Listening Essentials: The Basics of Listening comm_28_a01_bs_fr Elearning Course 1.00 Les Essentiels de l écoute : Améliorer vos capacités d écoute / Listening Essentials: Improving Your Listening S comm_28_a02_bs_fr Elearning Course 1.00 Commentaires et critiques constructifs / Constructive Feedback and Criticism Transmettre un avis de façon constructive / Giving Feedback comm_29_a01_bs_fr Elearning Course 1.00 Formuler des critiques constructives / Giving Constructive Criticism comm_29_a02_bs_fr Elearning Course 1.00 Accepter les avis correctifs et les critiques / Receiving Feedback and Criticism comm_29_a03_bs_fr Elearning Course 1.00 Comment formuler votre feedback / Giving Appropriate Feedback _pc_ch_lach006_fr Elearning Challenge Scenario 0.20 La critique en contexte / Criticism in Context _pc_bi_pfbi016_fr Elearning BI Scenario 0.10 Animer des réunions de travail efficaces Préparer des réunions de travail efficaces / Preparing for Effective Business Meetings comm_32_a01_bs_fr Elearning Course 1.00 Gérer des réunions de travail efficaces / Managing Effective Business Meetings comm_32_a02_bs_fr Elearning Course 1.00 Gérer les problèmes de réunion habituels / Dealing with Common Meeting Problems comm_32_a03_bs_fr Elearning Course 1.00 Compétences de base en présentation Compétences élémentaires en matière de présentation : planifier une présentation / Basic Presentation Skills:comm_33_a01_bs_fr Elearning Course 1.00 Compétences élémentaires en matière de présentation : créer une présentation / Basic Presentation Skills: Cr comm_33_a02_bs_fr Elearning Course 1.00 Compétences élémentaires en matière de présentation : faire une présentation / Basic Presentation Skills: De comm_33_a03_bs_fr Elearning Course 1.00 Communiquer avec tact et diplomatie Transmettre un message difficile avec tact et diplomatie / Delivering a Difficult Message with Diplomacy and Tcomm_34_a03_bs_fr Elearning Course 1.00 Programme de formation en développement personnel Vivre une vie équilibrée / Living a Balanced Life Éviter l'épuisement des employés en répartissant le travail / Employee Exhaustion: Managing a Well balanced _pc_bi_mgbi010_fr Elearning BI Scenario 0.10 Optimiser votre équilibre travail/vie privée / Optimizing Your Work/Life Balance 27

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Optimisation de votre équilibre travail/vie privée : Analyser son équilibre de vie / Optimizing Your Work/Life Bpd_06_a01_bs_fr Elearning Course 1.00 Optimisation de votre équilibre travail/vie privée : Maintenir son équilibre de vie / Optimizing Your Work/Life pd_06_a02_bs_fr Elearning Course 1.00 Optimisation de votre équilibre travail/vie privée : Contrôler son stress / Optimizing Your Work/Life Balance: Tpd_06_a03_bs_fr Elearning Course 1.00 Éviter l'épuisement des employés en répartissant le travail / Employee Exhaustion: Managing a Well balanced _pc_bi_mgbi010_fr Elearning BI Scenario 0.10 Diversité au travail / Diversity on the Job Diversité au travail : Importance de la diversité dans un monde des affaires en constante mutation / Diversity pd_07_a01_bs_fr Elearning Course 1.00 Diversité au travail : La diversité et vous / Diversity on the Job: Diversity and You pd_07_a02_bs_fr Elearning Course 1.00 Mieux comprendre la diversité au travail / Understanding Workplace Diversity _pc_bi_hrbi002_fr Elearning BI Scenario 0.10 Gérer la diversité / Managing Diversity _pc_ch_lach015_fr Elearning Challenge Scenario 0.20 Télétravail et employés travaillant à distance / Telecommuting and the Remote Employee Bases du télétravail : Stratégies de communication pour les employés qui travaillent à distance / Telecommutipd_08_a02_bs_fr Elearning Course 1.00 Bases du télétravail : Optimisation de la productivité en tant qu'employé à distance / Telecommuting Basics: Mpd_08_a01_bs_fr Elearning Course 1.00 Produire des idées créatives et innovantes / Generating Creative & Innovative Ideas Encourager les idées créatives _pc_ch_lach035_fr Elearning Challenge Scenario 0.20 Production d'idées créatives et innovantes : Amélioration de votre créativité / Generating Creative and Innovapd_09_a01_bs_fr Elearning Course 1.00 Production d'idées créatives et innovantes : Optimisation de la créativité d'une équipe / Generating Creative apd_09_a02_bs_fr Elearning Course 1.00 Production d'idées créatives et innovantes : Vérification et enrichissement d'idées / Generating Creative and I pd_09_a03_bs_fr Elearning Course 1.00 Appliquer les innovations / Executing Innovation _pc_bi_lsbi016_fr Elearning BI Scenario 0.10 Gestion de votre carrière / Managing Your Career Gestion de votre carrière : Création d'un plan / Managing Your Career: Creating a Plan pd_10_a01_bs_fr Elearning Course 1.00 Gestion de votre carrière : Se mettre sur la bonne voie / Managing Your Career: Getting on the Right Track pd_10_a02_bs_fr Elearning Course 1.00 Gestion de votre carrière : Optimiser l'évaluation des performances / Managing Your Career: Leveraging the P pd_10_a05_bs_fr Elearning Course 1.00 Gestion de votre carrière : Les Essentiels du réseau professionnel / Managing Your Career: Professional Netwopd_10_a03_bs_fr Elearning Course 1.00 Gestion de votre carrière : Vous et votre supérieur / Managing Your Career: You and Your Boss pd_10_a04_bs_fr Elearning Course 1.00 Gestion efficace du temps / Effective Time Management Gestion du temps : Analyser l'emploi de son temps / Time Management: Analyzing Your Use of Time pd_11_a01_bs_fr Elearning Course 1.00 Gestion du temps : Limitation des voleurs de temps / Time Management: Avoiding Time Stealers pd_11_a03_bs_fr Elearning Course 1.00 Gestion du temps : Planifier et hiérarchiser son temps / Time Management: Planning and Prioritizing Your Timpd_11_a02_bs_fr Elearning Course 1.00 Stratégies de prise de décision et de résolution de problèmes / Problem Solving and Decision Making Strategies Résolution des problèmes : Éléments fondamentaux / Problem Solving: The Fundamentals pd_12_a01_bs_fr Elearning Course 1.00 Résolution des problèmes : Identification et développement de vos points forts / Problem Solving: Determininpd_12_a02_bs_fr Elearning Course 1.00 Résolution des problèmes : Approfondissement / Problem Solving: Digging Deeper pd_12_a03_bs_fr Elearning Course 1.00 Prise de décision : Éléments fondamentaux / Decision Making: The Fundamentals pd_12_a04_bs_fr Elearning Course 1.00 Prise de décision : Outils et techniques / Decision Making: Tools and Techniques pd_12_a05_bs_fr Elearning Course 1.00 Prise de décision : Prise de décisions difficiles / Decision Making: Making Tough Decisions pd_12_a06_bs_fr Elearning Course 1.00 Jouer l'avocat du diable dans la prise de décision / Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005_fr Elearning BI Scenario 0.10 Détecter l'origine du problème / Uncovering the Root Problem _pc_ch_lach003_fr Elearning Challenge Scenario 0.20 Gestion du changement au sein de l'organisation / Dealing with Organizational Change Comprendre le changement dans votre entreprise / Understanding Organizational Change pd_13_a01_bs_fr Elearning Course 1.00 Se préparer au changement dans votre entreprise / Preparing for Organizational Change pd_13_a02_bs_fr Elearning Course 1.00 Adhérer au changement dans votre entreprise / Embracing Organizational Change pd_13_a03_bs_fr Elearning Course 1.00 Principes fondamentaux de l'esprit critique / Critical Thinking Essentials L'esprit critique / Critical Thinking _pc_ch_lach025_fr Elearning Challenge Scenario 0.20 Établir et entretenir des relations de confiance / Building and Maintaining Trust Établir des relations de confiance / Building Trust pd_15_a01_bs_fr Elearning Course 1.00 Rétablir des relations de confiance / Rebuilding Trust pd_15_a02_bs_fr Elearning Course 1.00 Déontologie et professionnalisme Formation dans l'entreprise : la maîtrise de soi / Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011_fr Elearning BI Scenario 0.10 Gérer les objectifs / Managing Goals _pc_ch_lach027_fr Elearning Challenge Scenario 0.20 Persévérance et résistance Développer sa persévérance et sa résistance / Developing Character for Perseverance and Resilience pd_26_a01_bs_fr Elearning Course 1.00 Atteindre ses objectifs grâce à sa persévérance et à sa résistance / Achieving Goals through Perseverance and pd_26_a02_bs_fr Elearning Course 1.00 Rebondir grâce à sa persévérance et à sa résistance / Bouncing Back with Perseverance and Resilience pd_26_a03_bs_fr Elearning Course 1.00 PROJECT EFFECTIVENESS Programme d'enseignement en gestion de projet Principes de bases de la gestion de projet (Guide PMBOK 4ème édition) / Project Management Essentials (PMBOK Guide Fourth Edition aligned) Management de projet en organisation / Managing Projects within Organizations proj_05_a01_bs_fr Elearning Course 2.00 Aperçu du management de projet / Project Management Overview proj_05_a02_bs_fr Elearning Course 1.50 Groupes de processus de management de projet / Project Management Process Groups proj_05_a03_bs_fr Elearning Course 2.00 Gestion intégrée du projet (Guide PMBOK 4ème édition) / Project Integration Management (PMBOK Guide Fourth Edition aligned) Initiation et planification intégrées / Integrated Initiation and Planning proj_06_a01_bs_fr Elearning Course 2.00 Exécution, surveillance et maîtrise intégrées du projet / Integrated Project Execution, Monitoring, and Contro proj_06_a02_bs_fr Elearning Course 1.50 Maîtrise intégrée des modifications de projet et Clôture / Integrated Project Change Control and Close proj_06_a03_bs_fr Elearning Course 1.50 Gestion de la portée du projet (Guide PMBOK 4ème édition) / Project Scope Management (PMBOK Guide Fourth Edition aligned) Exigences du projet et définition du contenu / Project Requirements and Defining Scope proj_07_a01_bs_fr Elearning Course 2.00 Créer la structure de découpage du projet / Create Work Breakdown Structure proj_07_a02_bs_fr Elearning Course 1.50 Surveillance et maîtrise du contenu du projet / Monitoring and Controlling Project Scope proj_07_a03_bs_fr Elearning Course 1.50 Gestion du planning du projet (Guide PMBOK 4ème édition) / Project Time Management (PMBOK Guide Fourth Edition aligned) Définir et Organiser en séquence les activités du projet / Defining and Sequencing Project Activities proj_08_a01_bs_fr Elearning Course 2.00 Estimation des ressources et durées des activités / Estimating Activity Resources and Durations proj_08_a02_bs_fr Elearning Course 2.00 Développement et maîtrise de l'échéancier du projet / Developing and Controlling the Project Schedule proj_08_a03_bs_fr Elearning Course 2.00 Gestion financière du projet (Guide PMBOK 4ème édition) / Project Cost Management (PMBOK Guide Fourth Edition aligned) Estimation et budgétisation des coûts du projet / Estimating and Budgeting Project Costs proj_09_a01_bs_fr Elearning Course 2.00 Maîtrise des coûts / Controlling Costs proj_09_a02_bs_fr Elearning Course 1.50 Gestion de la qualité du projet (Guide PMBOK 4ème édition) / Project Quality Management (PMBOK Guide Fourth Edition aligned) Planification de la qualité du projet / Project Quality Planning proj_10_a01_bs_fr Elearning Course 2.00 Assurance qualité et contrôle qualité / Quality Assurance and Quality Control proj_10_a02_bs_fr Elearning Course 2.00 Gestion des ressources humaines du projet (Guide PMBOK 4ème édition) / Project Human Resource Management (PMBOK Guide Fourth Edition aligned) Planification des ressources humaines du projet / Planning Project Human Resources proj_11_a01_bs_fr Elearning Course 2.00 Management des ressources humaines du projet / Managing Project Human Resources proj_11_a02_bs_fr Elearning Course 2.00 Gestion de la communication du projet (Guide PMBOK 4ème édition) / Project Communications Management (PMBOK Guide Fourth Edition aligned) Parties prenantes et plan de management de la communication / Stakeholders and the Communications Man proj_12_a01_bs_fr Elearning Course 2.00 Processus pour le management de la communication du projet / Processes for Managing Project Communicat proj_12_a02_bs_fr Elearning Course 2.00 Gestion des risques du projet (Guide PMBOK 4ème édition) / Project Risk Management (PMBOK Guide Fourth Edition aligned) 28

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Plan de management des risques / Risk Management Planning proj_13_a01_bs_fr Elearning Course 1.50 Identification des risques du projet / Identifying Project Risks proj_13_a04_bs_fr Elearning Course 2.00 Réalisation de l'analyse des risques / Performing Risk Analysis proj_13_a02_bs_fr Elearning Course 2.00 Réponse aux risques, surveillance et maîtrise / Risk Response, Monitor, and Control proj_13_a03_bs_fr Elearning Course 2.00 Gestion de l'approvisionnement du projet (Guide PMBOK 4ème édition) / Project Procurement Management (PMBOK Guide Fourth Edition aligned) Planification des approvisionnements du projet / Planning Project Procurement proj_14_a01_bs_fr Elearning Course 2.00 Gérer les approvisionnements / Managing Procurements proj_14_a02_bs_fr Elearning Course 2.00 Normes éthiques et bonne conduite professionnelle (Norme PMI alignée) / Code of Ethics and Professional Conduct (PMI Standard aligned) Le rôle de l'éthique dans le management de projet / The Role of Ethics in Project Management proj_15_a01_bs_fr Elearning Course 1.50 Valeurs fondamentales de PMI et normes éthiques / Core PMI Values and Ethical Standards proj_15_a02_bs_fr Elearning Course 2.00 Programme de formation sur la cohésion d'équipe Optimisation de vos performances au sein d'une équipe / Optimizing Your Performance On a Team Être un membre efficace au sein d'une équipe / Being an Effective Team Member team_02_a01_bs_fr Elearning Course 1.00 Communication d'équipe efficace / Effective Team Communication team_02_a04_bs_fr Elearning Course 1.00 Éléments d'une équipe soudée / Elements of a Cohesive Team team_02_a03_bs_fr Elearning Course 1.00 Définition des objectifs et des responsabilités d'une équipe / Establishing Team Goals and Responsibilities team_02_a02_bs_fr Elearning Course 1.00 Utilisation des commentaires pour améliorer les performances d'une équipe / Using Feedback to Improve Teateam_02_a05_bs_fr Elearning Course 1.00 Mener des équipes / Leading Teams Conduite d'équipes : Établissement d'un climat de confiance et d'engagement / Leading Teams: Building Trust team_03_a04_bs_fr Elearning Course 1.00 Conduite d'équipes : Gestion des conflits / Leading Teams: Dealing with Conflict team_03_a07_bs_fr Elearning Course 1.00 Conduite d'équipes : Développement de l'équipe et de sa culture / Leading Teams: Developing the Team and i team_03_a03_bs_fr Elearning Course 1.00 Conduite d'équipes : Définition des buts, des rôles et des instructions / Leading Teams: Establishing Goals, Rol team_03_a02_bs_fr Elearning Course 1.00 Conduite d'équipes : Favoriser une communication et une collaboration efficaces / Leading Teams: Fostering Eteam_03_a05_bs_fr Elearning Course 1.00 Conduite d'équipes : Lancement d'une équipe performante / Leading Teams: Launching a Successful Team team_03_a01_bs_fr Elearning Course 1.00 Conduite d'équipes : Gestion d'équipes virtuelles / Leading Teams: Managing Virtual Teams team_03_a08_bs_fr Elearning Course 1.00 Conduite d'équipes : Motivation et optimisation des performances / Leading Teams: Motivating and Optimizinteam_03_a06_bs_fr Elearning Course 1.00 Développer progressivement un climat de confiance / Building Trust Incrementally _pc_bi_lsbi004_fr Elearning BI Scenario 0.10 Motiver votre équipe / Inspiring Your Team _pc_bi_lsbi010_fr Elearning BI Scenario 0.10 Construire et mener des équipes / Building and Leading Teams _pc_ch_lach023_fr Elearning Challenge Scenario 0.20 SALES and CUSTOMER FACING SKILLS Programme de formation en service client Gérer un service orienté client / Managing a Customer focused Department Créer une organisation centrée sur le client / Creating a Customer focused Organization _pc_ch_lach020_fr Elearning Challenge Scenario 0.20 Support client, Compétences / Customer Support Specialist, Skills Interagir avec le client / Interacting with the Customer cust_02_a01_bs_fr Elearning Course 3.00 Communiquer efficacement / Effective Communication Skills cust_02_a02_bs_fr Elearning Course 3.00 Principes de base de ITIL, V3 / IT Infrastructure Library (ITIL) Foundations V3 ITIL Version 3 ITIL et le cycle de vie des services / ITIL V3 ITIL and the Service Lifecycle ib_itil_a01_it_fr Elearning Course 1.50 ITIL V3 Principes fondamentaux de la stratégie des services / ITIL V3 Service Strategy Fundamentals ib_itil_a02_it_fr Elearning Course 2.00 ITIL V3 Processus de la stratégie des services / ITIL V3 Service Strategy Processes ib_itil_a03_it_fr Elearning Course 1.00 ITIL V3 Principes fondamentaux de la conception des services / ITIL V3 Service Design Fundamentals ib_itil_a04_it_fr Elearning Course 2.00 Processus de la conception des services / ITIL V3 Service Design Processes ib_itil_a05_it_fr Elearning Course 2.50 Processus et principes de la transition des services / ITIL V3 Service Transition Processes and Principles ib_itil_a06_it_fr Elearning Course 2.50 ITIL V3 : Principes et fonctions de l'exploitation des services / ITIL V3 Service Operation Principles and Functioib_itil_a07_it_fr Elearning Course 2.00 ITIL V3 Processus d'exploitation des services / ITIL V3 Service Operation Processes ib_itil_a08_it_fr Elearning Course 1.50 ITIL V3 : Principes fondamentaux de l'amélioration permanente des services / ITIL V3 Continual Service Improib_itil_a09_it_fr Elearning Course 1.50 Éléments fondamentaux du service client / Customer Service Fundamentals Les Fondamentaux du service client : Établir un bon rapport dans le cadre d une relation client / Customer Ser cust_09_a01_bs_fr Elearning Course 1.00 Service client sur le terrain / Customer Service in the Field cust_09_a02_bs_fr Elearning Course 1.00 Service client par téléphone / Customer Service over the Phone cust_09_a03_bs_fr Elearning Course 1.00 Service client interne / Internal Customer Service cust_09_a04_bs_fr Elearning Course 1.00 Service client : Gestion des confrontations et des conflits / Customer Service Confrontation and Conflict cust_09_a05_bs_fr Elearning Course 1.00 Définir l'orientation du service client dans votre entreprise / Shaping the Direction of Customer Service in You cust_09_a06_bs_fr Elearning Course 1.00 Orientation client Identification et gestion des attentes des clients / Identifying and Managing Customer Expectations cust_10_a01_bs_fr Elearning Course 1.00 Créer et maintenir une entreprise orientée vers le client / Creating and Sustaining a Customer focused Organizcust_10_a02_bs_fr Elearning Course 1.00 Interaction orientée vers le client / Customer focused Interaction cust_10_a03_bs_fr Elearning Course 1.00 Être à l'écoute de ses clients / Listening to Your Customers _pc_bi_spbi002_fr Elearning BI Scenario 0.10 Créer une organisation centrée sur le client / Creating a Customer focused Organization _pc_ch_lach020_fr Elearning Challenge Scenario 0.20 Dutch BUSINESS STRATEGY and OPERATIONS Operations Curriculum Six Sigma Black Belt (2007 BOK): Define / Six Sigma Black Belt (2007 BOK): Define Voice of the Customer gebruiken in Six Sigma / Using Voice of the Customer in Six Sigma oper_14_a01_bs_nl Elearning Course 2.00 FINANCE, HUMAN RESOURCES and ADMINISTRATION Curriculum Financiën en boekhouding Basisprincipes van financieel management voor niet financiële deskundigen / Fundamental Finance for non Finance Professionals De grondbeginselen van financieel management / The Principles of Financial Management fin_01_a01_bs_nl Elearning Course 2.50 MANAGEMENT and LEADERSHIP Curriculum Management Management van organisatorische veranderingen / Managing Organizational Change Verandermanagement: positieve steun voor verandering opbouwen / Managing Change: Building Positive Supmgmt_13_a02_bs_nl Elearning Course 1.00 Verandermanagement: omgaan met verzet tegen verandering / Managing Change: Dealing with Resistance to mgmt_13_a03_bs_nl Elearning Course 1.00 Verandermanagement: verandering begrijpen / Managing Change: Understanding Change mgmt_13_a01_bs_nl Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Curriculum Communicatie Betere werkrelaties opbouwen / Building Improved Work Relationships Effectieve relaties met klanten / Effective Relationships with Customers comm_12_a04_bs_nl Elearning Course 2.00 Communicatie met anderen / Interpersonal Communication Persoonlijke communicatie: benaderbaar zijn / Interpersonal Communication: Being Approachable comm_21_a05_bs_nl Elearning Course 1.00 Persoonlijke communicatie: assertief communiceren / Interpersonal Communication: Communicating Assertivcomm_21_a04_bs_nl Elearning Course 1.00 Persoonlijke communicatie: essentiële luistervaardigheden / Interpersonal Communication: Listening Essentiacomm_21_a03_bs_nl Elearning Course 1.00 Curriculum Persoonlijke ontwikkeling 29

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Besluitvorming en probleemoplossing binnen het bedrijf / Decision making and Problem solving for Business Problemen oplossen: alternatieven genereren / Problem Solving: Generating Alternatives pd_04_a03_bs_nl Elearning Course 2.00 PROJECT EFFECTIVENESS Curriculum Teambuilding Leidinggeven aan teams / Leading Teams Leidinggeven aan teams: Het team en de teamcultuur ontwikkelen / Leading Teams: Developing the Team andteam_03_a03_bs_nl Elearning Course 1.00 Leidinggeven aan teams: Doelen, rollen en richtlijnen bepalen / Leading Teams: Establishing Goals, Roles, and team_03_a02_bs_nl Elearning Course 1.00 Leidinggeven aan teams: Effectieve communicatie en samenwerking bevorderen / Leading Teams: Fostering Eteam_03_a05_bs_nl Elearning Course 1.00 Leidinggeven aan teams: Management van virtuele teams / Leading Teams: Managing Virtual Teams team_03_a08_bs_nl Elearning Course 1.00 Latin American Spanish FINANCE, HUMAN RESOURCES and ADMINISTRATION Programa de estudio de Recursos Humanos La función de Recursos Humanos como socio comercial / The role of HR as a Business Partner Recursos Humanos como socio comercial: utilizar mediciones y diseñar iniciativas estratégicas / HR as Busineshr_07_a04_bs_esdo Elearning Course 1.00 MANAGEMENT and LEADERSHIP Programa de estudio de Gestión Las distintas generaciones de la fuerza laboral Gestión de generaciones de fuerza de trabajo: trabajo con un equipo multigeneracional / Managing Workforcemgmt_20_a02_bs_esdo Elearning Course 1.00 Programa de estudio de Liderazgo Cambio: De la administración al liderazgo / Moving from Management to Leadership Comunicación y liderazgo / Communication and Leadership lead_01_a05_bs_esdo Elearning Course 4.00 La efectividad de la preparación / Coaching Performance lead_01_a06_bs_esdo Elearning Course 2.00 Liderazgo y cambio / Leadership and Change lead_01_a07_bs_esdo Elearning Course 1.50 El líder modelo / The Model Leader lead_01_a08_bs_esdo Elearning Course 2.00 Elementos esenciales del liderazgo / Leadership Essentials Aspectos esenciales del liderazgo: Motivar a los empleados / Leadership Essentials: Motivating Employees lead_05_a01_bs_esdo Elearning Course 1.00 Aspectos esenciales del liderazgo: Comunicar su visión / Leadership Essentials: Communicating Vision lead_05_a02_bs_esdo Elearning Course 1.00 Aspectos esenciales del liderazgo: Lograr influencia como líder / Leadership Essentials: Building Your Influencelead_05_a03_bs_esdo Elearning Course 1.00 Aspectos esenciales del liderazgo: Dirigir con inteligencia emocional / Leadership Essentials: Leading with Emolead_05_a04_bs_esdo Elearning Course 1.00 Aspectos esenciales del liderazgo: Dirigir la ejecución comercial / Leadership Essentials: Leading Business Exec lead_05_a05_bs_esdo Elearning Course 1.00 Aspectos esenciales del liderazgo: Liderar la innovación / Leadership Essentials: Leading Innovation lead_05_a06_bs_esdo Elearning Course 1.00 Aspectos esenciales del liderazgo: Dirigir el cambio / Leadership Essentials: Leading Change lead_05_a07_bs_esdo Elearning Course 1.00 Aspectos esenciales del liderazgo: Crear su plan de desarrollo de liderazgo / Leadership Essentials: Creating Yolead_05_a08_bs_esdo Elearning Course 1.00 Compromiso del empleado / Employee Engagement Los beneficios y desafíos de comprometer a los empleados / The Benefits and Challenges of Engaging Employelead_06_a01_bs_esdo Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Programa de estudio de Comunicaciones Inteligencia emocional activa / Emotional Intelligence at Work Liderazgo emocionalmente inteligente / Emotionally Intelligent Leadership comm_09_a05_bs_esdo Elearning Course 2.00 PROJECT EFFECTIVENESS Programa de estudio de Formación de equipos Optimización de su desempeño en un equipo / Optimizing Your Performance On a Team Ser un miembro eficiente del equipo / Being an Effective Team Member team_02_a01_bs_esdo Elearning Course 1.00 Establecer las metas y las responsabilidades del equipo / Establishing Team Goals and Responsibilities team_02_a02_bs_esdo Elearning Course 1.00 Elementos de un equipo unido / Elements of a Cohesive Team team_02_a03_bs_esdo Elearning Course 1.00 Comunicación eficaz en el equipo / Effective Team Communication team_02_a04_bs_esdo Elearning Course 1.00 Usar los comentarios para mejorar el desempeño del equipo / Using Feedback to Improve Team Performance team_02_a05_bs_esdo Elearning Course 1.00 Liderazgo de equipos / Leading Teams Liderazgo de equipos: Crear un equipo exitoso / Leading Teams: Launching a Successful Team team_03_a01_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Desarrollar el equipo y su cultura / Leading Teams: Developing the Team and its Cultureteam_03_a03_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Establecer metas, roles y pautas / Leading Teams: Establishing Goals, Roles, and Guideli team_03_a02_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Generar confianza y compromiso / Leading Teams: Building Trust and Commitment team_03_a04_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Fomentar la comunicación efectiva y la colaboración / Leading Teams: Fostering Effectivteam_03_a05_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Motivar y optimizar el desempeño / Leading Teams: Motivating and Optimizing Performteam_03_a06_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Enfrentar el conflicto / Leading Teams: Dealing with Conflict team_03_a07_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Gerencia de equipos virtuales / Leading Teams: Managing Virtual Teams team_03_a08_bs_esdo Elearning Course 1.00 Polish FINANCE, HUMAN RESOURCES and ADMINISTRATION Program: Finanse i Księgowość Najistotniejsze aspekty budżetowania dla nie finansistów / Fundamental Finance for non Finance Professionals Podstawy budżetowania / The Basics of Budgeting fin_01_a02_bs_pl Elearning Course 2.00 MANAGEMENT and LEADERSHIP Zarządzanie Najefektywniejsi pracownicy / Effectively Managing Top Performers Najefektywniejsi pracownicy zarządzanie i nagradzanie / Managing and Rewarding Top Performers mgmt_01_a01_bs_pl Elearning Course 2.00 Najistotniejsze aspekty mentoringu / The Essentials of Mentoring Skuteczny mentoring / Mentoring Effectively mgmt_10_a01_bs_pl Elearning Course 2.00 Menadżer w roli mentora / Mentoring as a Manager mgmt_10_a02_bs_pl Elearning Course 2.00 Wdrożenie programu mentoringu w organizacji / Implementing a Mentoring Program for the Organization mgmt_10_a03_bs_pl Elearning Course 2.50 Najistotniejsze aspekty coachingu biznesowego / Business Coaching Essentials Coaching biznesowy: Budowanie relacji w coachingu / Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_pl Elearning Course 1.00 Coaching biznesowy: Sto sowanie różnych stylów coachingu / Business Coaching: Using Different Coaching Styl mgmt_14_a04_bs_pl Elearning Course 1.00 Coaching biznesowy: Prowadzenie sesji coachingu / Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_pl Elearning Course 1.00 Coaching biznesowy: Przygotowanie do roli coacha / Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_pl Elearning Course 1.00 Podstawy zarządzania / Management Essentials Podstawy zarządzania: delegowanie / Management Essentials: Delegating mgmt_15_a02_bs_pl Elearning Course 1.00 Program: Przywództwo Podstawy przywództwa / Leadership Essentials Podstawy przywództwa: Motywowanie pracowników / Leadership Essentials: Motivating Employees lead_05_a01_bs_pl Elearning Course 1.00 Podstawy przywództwa: Komunikowanie wizji / Leadership Essentials: Communicating Vision lead_05_a02_bs_pl Elearning Course 1.00 Podstawy przywództwa: Budowanie Twojego wpływu jako lidera / Leadership Essentials: Building Your Influenlead_05_a03_bs_pl Elearning Course 1.00 Podstawy przywództwa: Przewodzenie z użyciem inteligencji emocjonalnej / Leadership Essentials: Leading wilead_05_a04_bs_pl Elearning Course 1.00 30

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Podstawy przywództwa: Przewodzenie wykonaniu biznesowemu / Leadership Essentials: Leading Business Exelead_05_a05_bs_pl Elearning Course 1.00 Podstawy przywództwa: Przewodzenie innowacji / Leadership Essentials: Leading Innovation lead_05_a06_bs_pl Elearning Course 1.00 Podstawy przywództwa: Przewodzenie zmianie / Leadership Essentials: Leading Change lead_05_a07_bs_pl Elearning Course 1.00 Podstawy przywództwa: Tworzenie własnego planu rozwoju przywództwa / Leadership Essentials: Creating Yolead_05_a08_bs_pl Elearning Course 1.00 Zaangażowanie pracownika / Employee Engagement Korzyści i wyzwania angażowania pracowników / The Benefits and Challenges of Engaging Employees lead_06_a01_bs_pl Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Komunikacja Tajniki skutecznej prezentacji / Giving Successful Presentations Skuteczna prezentacja / Presenting Successfully comm_05_a01_bs_pl Elearning Course 3.00 Przedstawianie prezentacji / Delivering the Message comm_05_a02_bs_pl Elearning Course 3.00 Dostępne pomoce prezentacyjne / Available Presentation Resources comm_05_a03_bs_pl Elearning Course 3.50 Najistotniejsze aspekty korzystania z poczty e mail do celów biznesowych / E mail Essentials for Business Adresowanie i rozsyłanie e maili / Addressing and Redistributing E mail comm_17_a02_bs_pl Elearning Course 1.00 Zarządzanie pocztą e mail / Managing Your E mail comm_17_a03_bs_pl Elearning Course 1.00 Efektywne korzystanie z poczty e mail i wiadomości błyskawicznych / Using E mail and Instant Messaging Effe comm_17_a01_bs_pl Elearning Course 1.00 Najistotniejsze aspekty komunikacji telefonicznej w biznesie / Telephone Essentials for Business Podstawowe umiejętności profesjonalnego prowadzenia rozmów telefonicznych / Essential Skills for Professiocomm_18_a01_bs_pl Elearning Course 1.00 Komunikacja interpersonalna / Interpersonal Communication Komunikacja interpersonalna: podstawy słuchania / Interpersonal Communication: Listening Essentials comm_21_a03_bs_pl Elearning Course 1.00 Komunikacja interpersonalna: adresowanie przekazu / Interpersonal Communication: Targeting Your Messagecomm_21_a02_bs_pl Elearning Course 1.00 Konflikt w miejscu pracy / Workplace Conflict Konflikt w miejscu pracy: Rozpoznawanie i reagowanie na konflikt / Workplace Conflict: Recognizing and Resp comm_22_a01_bs_pl Elearning Course 1.00 Konflikt w miejscu pracy: Strategie rozwiązywania konfliktów / Workplace Conflict: Strategies for Resolving Cocomm_22_a02_bs_pl Elearning Course 1.00 Rozwój osobisty Telepraca / Telecommuting and the Remote Employee Podstawy telepracy: Maksymalizowanie produktywności zdalnego pracownika / Telecommuting Basics: Maximpd_08_a01_bs_pl Elearning Course 1.00 Podstawy telepracy: Strategie komunikacji dla pracownika zdalnego / Telecommuting Basics: Communication pd_08_a02_bs_pl Elearning Course 1.00 Opracowywanie twórczych i innowacyjnych rozwiązań / Generating Creative & Innovative Ideas Opracowywanie twórczych i innowacyjnych rozwiązań: Zwiększanie kreatywności / Generating Creative and Inpd_09_a01_bs_pl Elearning Course 1.00 Opracowywanie twórczych i innowacyjnych rozwiązań: maksymalizowanie kreatywności zespołu / Generating pd_09_a02_bs_pl Elearning Course 1.00 Opracowywanie twórczych i innowacyjnych rozwiązań: sprawdzanie i rozwijanie rozwiązań / Generating Creat pd_09_a03_bs_pl Elearning Course 1.00 Strategie rozwiązywania problemów i podejmowania decyzji / Problem Solving and Decision Making Strategies Rozwiązywanie problemów: Podstawy / Problem Solving: The Fundamentals pd_12_a01_bs_pl Elearning Course 1.00 Rozwiązywanie problemów: Określanie i budowanie własnych silnych stron / Problem Solving: Determining anpd_12_a02_bs_pl Elearning Course 1.00 Rozwiązywanie problemów: Schodząc głębiej / Problem Solving: Digging Deeper pd_12_a03_bs_pl Elearning Course 1.00 Podejmowanie decyzji: Podstawy / Decision Making: The Fundamentals pd_12_a04_bs_pl Elearning Course 1.00 Podejmowanie decyzji: narzędzia i techniki / Decision Making: Tools and Techniques pd_12_a05_bs_pl Elearning Course 1.00 Podejmowanie decyzji: Podejmowanie trudnych decyzji / Decision Making: Making Tough Decisions pd_12_a06_bs_pl Elearning Course 1.00 PROJECT EFFECTIVENESS Program: Budowanie Zespołu Zwiększanie własnego wpływu na zespół / Optimizing Your Performance On a Team Być efektywnym członkiem zespołu / Being an Effective Team Member team_02_a01_bs_pl Elearning Course 1.00 Efektywna komunikacja w zespole / Effective Team Communication team_02_a04_bs_pl Elearning Course 1.00 Elementy spójnego zespołu / Elements of a Cohesive Team team_02_a03_bs_pl Elearning Course 1.00 Określanie celów i obowiązków zespołu / Establishing Team Goals and Responsibilities team_02_a02_bs_pl Elearning Course 1.00 Wykorzystywanie informacji zwrotnych do usprawnienia pracy zespołu / Using Feedback to Improve Team Perteam_02_a05_bs_pl Elearning Course 1.00 Kierowanie zespołami / Leading Teams Kierowanie zespołami: Budowanie zaufania i zaangażowania / Leading Teams: Building Trust and Commitmentteam_03_a04_bs_pl Elearning Course 1.00 Kierowanie zespołami: Radzenie sobie z konfliktem / Leading Teams: Dealing with Conflict team_03_a07_bs_pl Elearning Course 1.00 Kierowanie zespołami: Rozwój zespołu i jego kultury / Leading Teams: Developing the Team and its Culture team_03_a03_bs_pl Elearning Course 1.00 Kierowanie zespołami: Określanie celów, ról oraz wytycznych / Leading Teams: Establishing Goals, Roles, and Gteam_03_a02_bs_pl Elearning Course 1.00 Kierowanie zespołami: Promowanie efektywnej komunikacji i współpracy / Leading Teams: Fostering Effectiveteam_03_a05_bs_pl Elearning Course 1.00 Kierowanie zespołami: Tworzenie zespołu odnoszącego sukcesy / Leading Teams: Launching a Successful Teamteam_03_a01_bs_pl Elearning Course 1.00 Kierowanie zespołami: Motywowanie i optymalizacja pracy / Leading Teams: Motivating and Optimizing Perfoteam_03_a06_bs_pl Elearning Course 1.00 SALES and CUSTOMER FACING SKILLS Obsługa klienta Doskonalenie jakości obsługi klienta / Excelling at Customer Service Klienci, konfrontacja i konflikt / Customers, Confrontation and Conflict cust_05_a05_bs_pl Elearning Course 5.00 Przezwyciężanie trudnych sytuacji podczas obsługi klienta / Overcoming Difficult Service Situations cust_05_a06_bs_pl Elearning Course 4.50 Najistotniejsze aspekty obsługi klienta / Customer Service Fundamentals Podstawy obsługi klienta: Nawiązywanie dobrych stosunków w relacjach z klientami / Customer Service Fundacust_09_a01_bs_pl Elearning Course 1.00 Obsługa klienta na miejscu / Customer Service in the Field cust_09_a02_bs_pl Elearning Course 1.00 Obsługa klienta przez telefon / Customer Service over the Phone cust_09_a03_bs_pl Elearning Course 1.00 Obsługa klienta wewnętrznego / Internal Customer Service cust_09_a04_bs_pl Elearning Course 1.00 Konfrontacje i konflikty w obsłudze klienta / Customer Service Confrontation and Conflict cust_09_a05_bs_pl Elearning Course 1.00 Kształtowanie kierunku obsługi klienta w Twojej organizacji / Shaping the Direction of Customer Service in Youcust_09_a06_bs_pl Elearning Course 1.00 Chinese Mandarin BUSINESS STRATEGY and OPERATIONS Operations Curriculum Chinese (Mandarin) Fundamentals of Lean for Business Organizations / Fundamentals of Lean for Business Organizations 服 务 型 组 织 和 生 产 型 组 织 的 精 益 生 产 介 绍 / Introduction to Lean for Service and Manufacturing Organizatio oper_20_a01_bs_zh Elearning Course 1.00 通 过 精 益 生 产 精 益 求 精 提 高 质 量 / Using Lean for Perfection and Quality oper_20_a02_bs_zh Elearning Course 1.00 精 益 生 产 工 具 及 流 动 与 拉 动 技 术 / Lean Tools and Techniques for Flow and Pull oper_20_a03_bs_zh Elearning Course 1.00 利 用 精 益 生 产 来 减 少 浪 费 并 简 化 价 值 流 / Reducing Waste and Streamlining Value Flow Using Lean oper_20_a04_bs_zh Elearning Course 1.00 精 益 生 产 企 业 的 价 值 流 图 分 析 / Value Stream Mapping in Lean Business oper_20_a05_bs_zh Elearning Course 1.00 在 服 务 性 和 生 产 性 组 织 应 用 精 益 生 产 / Applying Lean in Service and Manufacturing Organizations oper_20_a06_bs_zh Elearning Course 1.00 Operations Management / Operations Management 运 营 管 理 和 组 织 / Operations Management and the Organization oper_21_a01_bs_zh Elearning Course 1.00 运 营 管 理 : 产 品 和 服 务 管 理 / Operations Management: Product and Service Management oper_21_a02_bs_zh Elearning Course 1.00 运 营 和 供 应 链 管 理 / Operations and Supply Chain Management oper_21_a03_bs_zh Elearning Course 1.00 运 营 管 理 : 库 存 管 理 / Operations Management: Inventory Management oper_21_a04_bs_zh Elearning Course 1.00 运 营 管 理 : 预 测 和 产 能 规 划 / Operations Management: Forecasting and Capacity Planning oper_21_a05_bs_zh Elearning Course 1.00 31

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type 运 营 管 理 : 作 业 排 程 / Operations Management: Operations Scheduling oper_21_a06_bs_zh Elearning Course 1.00 运 营 管 理 : 质 量 管 理 / Operations Management: Management of Quality oper_21_a07_bs_zh Elearning Course 1.00 运 营 管 理 : 设 施 规 划 与 管 理 / Operations Management: Facilities Planning and Management oper_21_a08_bs_zh Elearning Course 1.00 Managing Customer Driven Process Improvement / Managing Customer Driven Process Improvement 客 户 驱 动 型 流 程 改 进 : 基 本 框 架 / Customer driven Process Improvement: Basic Framework oper_22_a01_bs_zh Elearning Course 1.00 客 户 驱 动 型 流 程 改 进 : 识 别 客 户 需 求 / Customer driven Process Improvement: Identifying Customer Needsoper_22_a02_bs_zh Elearning Course 1.00 客 户 驱 动 型 流 程 改 进 : 从 客 户 需 求 到 流 程 要 求 / Customer driven Process Improvement: From Customer N oper_22_a03_bs_zh Elearning Course 1.00 客 户 驱 动 型 流 程 改 进 : 图 析 和 衡 量 流 程 / Customer Driven Process Improvement: Mapping and Measuring oper_22_a04_bs_zh Elearning Course 1.00 客 户 驱 动 型 流 程 改 进 : 分 析 流 程 问 题 / Customer driven Process Improvement: Analyzing Process Problemsoper_22_a05_bs_zh Elearning Course 1.00 客 户 驱 动 型 流 程 改 进 : 找 到 改 进 思 路 和 解 决 方 案 / Customer Driven Process Improvement: Identifying Imp oper_22_a06_bs_zh Elearning Course 1.00 客 户 驱 动 型 流 程 改 进 : 实 施 和 维 持 改 进 / Customer driven Process Improvement: Implementing and Maintaoper_22_a07_bs_zh Elearning Course 1.00 Purchasing and Vendor Management Essentials / Purchasing and Vendor Management Essentials 采 购 与 供 应 商 管 理 基 础 / Fundamentals of Purchasing and Vendor Management oper_23_a01_bs_zh Elearning Course 1.00 Strategic Planning Curriculum Chinese (Mandarin) Business Law Essentials / Business Law Essentials 商 业 相 关 法 律 基 本 概 念 / Business Law Basic Concepts stgy_07_a01_bs_zh Elearning Course 1.00 商 业 相 关 法 律 与 道 德 / Business Law and Ethics stgy_07_a02_bs_zh Elearning Course 1.00 商 业 相 关 法 律 和 经 理 的 责 任 / Business Law and the Manager's Responsibilities stgy_07_a03_bs_zh Elearning Course 1.00 Developing Strategic Thinking Acumen / Developing Strategic Thinking Acumen 培 养 战 略 性 思 维 能 力 / Developing the Capacity to Think Strategically stgy_08_a01_bs_zh Elearning Course 1.00 培 养 看 清 大 局 的 战 略 性 思 维 技 能 / Developing the Strategic Thinking Skill of Seeing the Big Picture stgy_08_a02_bs_zh Elearning Course 1.00 运 用 战 略 性 思 维 技 能 / Using Strategic Thinking Skills stgy_08_a03_bs_zh Elearning Course 1.00 Risk Management / Risk Management 风 险 管 理 : 识 别 风 险 / Risk Management: Identifying Risk stgy_09_a01_bs_zh Elearning Course 1.00 风 险 管 理 : 评 估 风 险 / Risk Management: Assessing Risk stgy_09_a02_bs_zh Elearning Course 1.00 风 险 管 理 : 应 对 风 险 / Risk Management: Dealing with Risk stgy_09_a03_bs_zh Elearning Course 1.00 Marketing Curriculum Chinese (Mandarin) Marketing Essentials / Marketing Essentials 营 销 基 础 : 营 销 入 门 / Marketing Essentials: Introduction to Marketing mkt_01_a01_bs_zh Elearning Course 1.00 营 销 基 础 : 策 划 和 人 员 / Marketing Essentials: Planning and People mkt_01_a02_bs_zh Elearning Course 1.00 营 销 基 础 : 产 品 和 价 格 / Marketing Essentials: Product and Price mkt_01_a03_bs_zh Elearning Course 1.00 营 销 基 础 : 地 点 / Marketing Essentials: Place mkt_01_a04_bs_zh Elearning Course 1.00 营 销 基 础 : 推 广 / Marketing Essentials: Promotion mkt_01_a05_bs_zh Elearning Course 1.00 营 销 基 础 : 营 销 和 道 德 / Marketing Essentials: Marketing and Ethics mkt_01_a06_bs_zh Elearning Course 1.00 Competitive Marketing Strategies / Competitive Marketing Strategies 竞 争 营 销 战 略 : 进 行 内 部 分 析 / Competitive Marketing Strategies: Conducting an Internal Analysis mkt_02_a01_bs_zh Elearning Course 1.00 竞 争 营 销 战 略 : 分 析 竞 争 对 手 / Competitive Marketing Strategies: Analyzing Competitors mkt_02_a02_bs_zh Elearning Course 1.00 竞 争 营 销 战 略 : 战 略 的 选 择 和 实 施 / Competitive Marketing Strategies: Selecting and Implementing Strateg mkt_02_a03_bs_zh Elearning Course 1.00 Strategic Brand Management / Strategic Brand Management 建 立 持 久 的 客 户 品 牌 关 系 / Building Lasting Customer brand Relationships mkt_03_a01_bs_zh Elearning Course 1.00 内 部 品 牌 发 展 / Developing a Brand Internally mkt_03_a02_bs_zh Elearning Course 1.00 全 球 品 牌 管 理 / Global Brand Management mkt_03_a03_bs_zh Elearning Course 1.00 社 交 媒 体 和 无 线 技 术 时 代 下 的 品 牌 管 理 / Brand Management for Social Media and Wireless Technologies mkt_03_a04_bs_zh Elearning Course 1.00 FINANCE, HUMAN RESOURCES and ADMINISTRATION 财 务 / 会 计 课 程 面 向 非 财 务 专 业 人 士 的 基 本 财 务 课 程 / Fundamental Finance for non Finance Professionals 财 务 管 理 原 理 / The Principles of Financial Management fin_01_a01_bs_zh Elearning Course 2.50 预 算 基 础 知 识 / The Basics of Budgeting fin_01_a02_bs_zh Elearning Course 2.00 现 金 流 管 理 / Management of Cash Flows fin_01_a03_bs_zh Elearning Course 2.00 财 务 报 表 / Financial Statements fin_01_a04_bs_zh Elearning Course 2.00 非 财 务 专 业 人 员 学 习 财 务 报 表 / Finance and Accounting Essentials for Non financial Professionals 非 财 务 专 业 人 员 学 习 财 务 报 表 / Financial Statements for Non financial Professionals fin_02_a05_bs_zh Elearning Course 1.00 非 财 务 专 业 人 员 分 析 财 务 报 表 / Analyzing Financial Statements for Non financial Professionals fin_02_a06_bs_zh Elearning Course 1.00 行 政 支 持 课 程 专 业 行 政 支 持 人 员 的 基 本 技 能 / Essential Skills for Administrative Support Professionals 专 业 行 政 人 员 : 代 表 你 的 老 板 / Administrative Professionals: Representing Your Boss ad_01_a01_bs_zh Elearning Course 1.00 专 业 行 政 人 员 : 常 规 行 政 支 持 任 务 / Administrative Professionals: Common Administrative Support Tasks ad_01_a02_bs_zh Elearning Course 1.00 专 业 行 政 人 员 : 恰 当 地 处 理 与 老 板 的 关 系 / Administrative Professionals: Maximizing Your Relationship withad_01_a03_bs_zh Elearning Course 1.00 专 业 行 政 人 员 : 与 他 人 进 行 互 动 / Administrative Professionals: Interacting with Others ad_01_a04_bs_zh Elearning Course 1.00 专 业 行 政 人 员 : 树 立 良 好 形 象 / Administrative Professionals: Putting Your Best Foot Forward ad_01_a05_bs_zh Elearning Course 1.00 人 力 资 源 课 程 管 理 工 作 中 的 多 元 化 / Managing Diversity in the Workplace 理 解 职 场 多 元 化 / Understanding Workplace Diversity _pc_bi_hrbi002_zh Elearning BI Scenario 0.10 人 力 资 源 认 证 机 构 的 人 力 资 源 高 级 专 业 人 员 / HRCI Senior Professional in Human Resources (SPHR) 人 力 资 源 管 理 在 组 织 中 的 战 略 作 用 (HRCI/SPHR 2007 对 应 课 程 ) / HR's Strategic Role in the Organizat hr_04_a01_bs_zh Elearning Course 1.00 MANAGEMENT and LEADERSHIP 管 理 课 程 评 估 绩 效 / Appraising Performance 持 续 评 估 绩 效 / Assessing Performance Continuously mgmt_11_a01_bs_zh Elearning Course 3.00 绩 效 审 核 / Performance Reviews mgmt_11_a02_bs_zh Elearning Course 3.50 管 理 组 织 变 更 / Managing Organizational Change 管 理 变 革 : 为 变 革 赢 得 积 极 的 支 持 / Managing Change: Building Positive Support for Change mgmt_13_a02_bs_zh Elearning Course 1.00 管 理 变 革 : 应 对 变 革 阻 力 / Managing Change: Dealing with Resistance to Change mgmt_13_a03_bs_zh Elearning Course 1.00 管 理 变 革 : 维 持 组 织 变 革 / Managing Change: Sustaining Organizational Change mgmt_13_a04_bs_zh Elearning Course 1.00 管 理 变 革 : 理 解 变 革 / Managing Change: Understanding Change mgmt_13_a01_bs_zh Elearning Course 1.00 业 务 辅 导 基 本 技 巧 / Business Coaching Essentials 业 务 辅 导 : 建 立 辅 导 关 系 / Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_zh Elearning Course 1.00 业 务 辅 导 : 使 用 不 同 的 辅 导 方 式 / Business Coaching: Using Different Coaching Styles mgmt_14_a04_bs_zh Elearning Course 1.00 业 务 辅 导 : 进 行 辅 导 谈 话 / Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_zh Elearning Course 1.00 业 务 辅 导 : 做 好 辅 导 的 准 备 / Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_zh Elearning Course 1.00 管 理 的 本 质 / Management Essentials 管 理 学 精 要 : 指 导 他 人 / Management Essentials: Directing Others mgmt_15_a01_bs_zh Elearning Course 1.00 管 理 学 精 要 : 委 派 / Management Essentials: Delegating mgmt_15_a02_bs_zh Elearning Course 1.00 管 理 学 精 要 : 发 展 你 的 直 系 下 属 / Management Essentials: Developing Your Direct Reports mgmt_15_a03_bs_zh Elearning Course 1.00 32

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type 管 理 学 精 要 : 应 对 员 工 不 良 行 为 / Management Essentials: Confronting Difficult Employee Behavior mgmt_15_a04_bs_zh Elearning Course 1.00 管 理 学 精 要 : 管 理 多 元 化 团 队 / Management Essentials: Managing a Diverse Team mgmt_15_a05_bs_zh Elearning Course 1.00 管 理 学 精 要 : 按 照 公 平 原 则 对 待 你 的 直 系 下 属 / Management Essentials: Treating Your Direct Reports Fairl mgmt_15_a06_bs_zh Elearning Course 1.00 管 理 学 精 要 : 关 心 直 系 下 属 / Management Essentials: Caring about Your Direct Reports mgmt_15_a07_bs_zh Elearning Course 1.00 绩 效 评 估 要 点 / Performance Appraisal Essentials 绩 效 考 核 的 本 质 : 计 划 考 核 / Performance Appraisal Essentials: Planning for Appraisals mgmt_17_a01_bs_zh Elearning Course 1.00 绩 效 考 核 的 要 素 : 实 施 传 统 考 核 / Performance Appraisal Essentials: Conducting Traditional Appraisals mgmt_17_a02_bs_zh Elearning Course 1.00 绩 效 考 核 的 本 质 :360 度 考 核 / Performance Appraisal Essentials: 360 degree Appraisals mgmt_17_a03_bs_zh Elearning Course 1.00 人 才 管 理 要 点 / Talent Management Essentials 人 才 管 理 : 基 础 知 识 / Talent Management: Basics mgmt_18_a01_bs_zh Elearning Course 1.00 人 才 管 理 : 计 划 / Talent Management: Planning mgmt_18_a02_bs_zh Elearning Course 1.00 人 才 管 理 : 获 得 人 才 / Talent Management: Acquiring Talent mgmt_18_a03_bs_zh Elearning Course 1.00 人 才 管 理 : 培 养 人 才 和 提 升 员 工 敬 业 度 / Talent Management: Developing and Engaging Talent mgmt_18_a04_bs_zh Elearning Course 1.00 人 才 管 理 : 保 留 人 才 / Talent Management: Retaining Talent mgmt_18_a05_bs_zh Elearning Course 1.00 技 术 管 理 要 点 / Technical Management Essentials 从 专 业 技 术 人 员 转 变 为 管 理 人 员 / Transitioning from Technical Professional to Management mgmt_19_a01_bs_zh Elearning Course 1.00 向 技 术 管 理 岗 位 过 渡 的 策 略 / Strategies for Transitioning to Technical Management mgmt_19_a02_bs_zh Elearning Course 1.00 管 理 专 业 技 术 人 员 / Managing Technical Professionals mgmt_19_a03_bs_zh Elearning Course 1.00 员 工 的 年 龄 层 管 理 员 工 的 年 龄 层 : 管 理 多 年 龄 层 的 团 队 / Managing Workforce Generations: Working with a Multigenera mgmt_20_a02_bs_zh Elearning Course 1.00 管 理 专 家 / Managing Experts 满 足 专 家 的 需 求 / Meeting the Needs of Your Experts mgmt_21_a01_bs_zh Elearning Course 1.00 克 服 管 理 专 家 的 挑 战 / Overcoming Challenges When Managing Experts mgmt_21_a02_bs_zh Elearning Course 1.00 先 进 的 管 理 方 法 发 展 高 绩 效 组 织 / Developing a High performance Organization mgmt_23_a01_bs_zh Elearning Course 1.00 跨 职 能 战 略 管 理 / Cross functional Strategic Management mgmt_23_a02_bs_zh Elearning Course 1.00 应 对 快 速 变 革 和 不 确 定 的 情 况 / Managing for Rapid Change and Uncertainty mgmt_23_a03_bs_zh Elearning Course 1.00 管 理 高 绩 效 员 工 / Managing High Performers mgmt_23_a04_bs_zh Elearning Course 1.00 管 理 新 任 管 理 者 / Managing New Managers mgmt_23_a05_bs_zh Elearning Course 1.00 管 理 有 经 验 的 管 理 者 / Managing Experienced Managers mgmt_23_a06_bs_zh Elearning Course 1.00 管 理 问 题 绩 效 发 现 并 诊 断 绩 效 问 题 / Recognizing and Diagnosing Problem Performance mgmt_34_a01_bs_zh Elearning Course 1.00 改 善 绩 效 问 题 的 第 一 步 / First Steps for Turning Around a Performance Problem mgmt_34_a02_bs_zh Elearning Course 1.00 利 用 渐 进 式 惩 罚 措 施 来 改 正 绩 效 问 题 / Using Progressive Discipline to Correct Problem Performance mgmt_34_a03_bs_zh Elearning Course 1.00 预 防 绩 效 问 题 / Preventing Problem Performance mgmt_34_a04_bs_zh Elearning Course 1.00 领 导 艺 术 课 程 领 导 素 质 / Leadership Essentials 领 导 素 质 : 激 励 员 工 / Leadership Essentials: Motivating Employees lead_05_a01_bs_zh Elearning Course 1.00 领 导 素 质 : 沟 通 愿 景 / Leadership Essentials: Communicating Vision lead_05_a02_bs_zh Elearning Course 1.00 领 导 素 质 : 建 立 领 导 者 的 影 响 力 / Leadership Essentials: Building Your Influence as a Leader lead_05_a03_bs_zh Elearning Course 1.00 领 导 素 质 : 领 导 业 务 执 行 / Leadership Essentials: Leading Business Execution lead_05_a05_bs_zh Elearning Course 1.00 领 导 素 质 : 领 导 创 新 / Leadership Essentials: Leading Innovation lead_05_a06_bs_zh Elearning Course 1.00 领 导 素 质 : 领 导 变 革 / Leadership Essentials: Leading Change lead_05_a07_bs_zh Elearning Course 1.00 领 导 素 质 : 制 定 个 人 领 导 力 发 展 计 划 / Leadership Essentials: Creating Your Own Leadership Development Plead_05_a08_bs_zh Elearning Course 1.00 领 导 素 质 : 运 用 情 绪 智 力 开 展 领 导 工 作 / Leadership Essentials: Leading with Emotional Intelligence lead_05_a04_bs_zh Elearning Course 1.00 员 工 敬 业 度 / Employee Engagement 促 使 员 工 敬 业 的 好 处 和 挑 战 / The Benefits and Challenges of Engaging Employees lead_06_a01_bs_zh Elearning Course 1.00 保 持 组 织 的 吸 引 力 / Maintaining an Engaging Organization lead_06_a02_bs_zh Elearning Course 1.00 创 造 积 极 的 工 作 环 境 营 造 和 维 护 积 极 的 工 作 环 境 / Creating and Maintaining a Positive Work Environment lead_07_a01_bs_zh Elearning Course 1.00 培 养 学 习 文 化 组 织 学 习 的 基 本 理 论 / Fundamentals of Organizational Learning lead_08_a01_bs_zh Elearning Course 1.00 建 立 学 习 型 文 化 的 条 件 / Establishing the Conditions for a Learning Culture lead_08_a02_bs_zh Elearning Course 1.00 发 展 学 习 实 践 / Developing Learning Practices lead_08_a03_bs_zh Elearning Course 1.00 评 估 和 维 持 组 织 学 习 / Evaluating and Sustaining Organizational Learning lead_08_a04_bs_zh Elearning Course 1.00 使 跨 职 能 团 队 工 作 跨 职 能 团 队 的 基 本 理 论 / Cross functional Team Fundamentals lead_10_a01_bs_zh Elearning Course 1.00 管 理 跨 职 能 团 队 的 关 键 策 略 / Key Strategies for Managing Cross functional Teams lead_10_a02_bs_zh Elearning Course 1.00 管 理 跨 职 能 团 队 的 内 部 关 系 / Managing Internal Dynamics in a Cross functional Team lead_10_a03_bs_zh Elearning Course 1.00 设 置 和 管 理 组 织 的 优 先 事 项 / Setting and Managing Organizational Priorities 组 织 内 部 工 作 重 点 的 确 定 和 管 理 : 使 命 和 目 标 / Setting and Managing Priorities within the Organization: Mlead_11_a01_bs_zh Elearning Course 1.00 组 织 内 工 作 重 点 的 确 定 和 管 理 : 工 作 重 点 解 读 / Setting and Managing Priorities within the Organization: D lead_11_a02_bs_zh Elearning Course 1.00 组 织 内 工 作 重 点 的 确 定 和 管 理 : 动 力 / Setting and Managing Priorities within the Organization: Motivation lead_11_a03_bs_zh Elearning Course 1.00 在 组 织 内 设 定 并 管 理 优 先 任 务 : 沟 通 lead_11_a04_bs_zh Elearning Course 1.00 领 导 的 声 音 / The Voice of Leadership 领 导 的 声 音 : 激 励 型 领 导 / The Voice of Leadership: Inspirational Leadership lead_13_a01_bs_zh Elearning Course 1.00 领 导 的 声 音 : 自 我 评 估 和 激 励 / The Voice of Leadership: Self assessment and Motivation lead_13_a02_bs_zh Elearning Course 1.00 领 导 的 声 音 : 有 效 的 领 导 沟 通 策 略 / The Voice of Leadership: Effective Leadership Communication Strategielead_13_a03_bs_zh Elearning Course 1.00 领 导 的 声 音 : 领 导 信 息 传 递 的 力 量 / The Voice of Leadership: The Power of Leadership Messaging lead_13_a04_bs_zh Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS 沟 通 课 程 如 何 进 行 成 功 的 演 示 / Giving Successful Presentations 传 递 信 息 / Delivering the Message comm_05_a02_bs_zh Elearning Course 3.00 商 务 电 子 邮 件 基 本 技 巧 / E mail Essentials for Business 高 效 地 使 用 电 子 邮 件 和 即 时 消 息 / Using E mail and Instant Messaging Effectively comm_17_a01_bs_zh Elearning Course 1.00 指 定 电 子 邮 件 地 址 和 重 新 分 发 电 子 邮 件 / Addressing and Redistributing E mail comm_17_a02_bs_zh Elearning Course 1.00 管 理 电 子 邮 件 / Managing Your E mail comm_17_a03_bs_zh Elearning Course 1.00 商 务 电 话 基 本 技 巧 / Telephone Essentials for Business 职 业 电 话 的 基 本 技 巧 / Essential Skills for Professional Telephone Calls comm_18_a01_bs_zh Elearning Course 1.00 商 务 写 作 基 础 / Business Writing Basics 商 务 写 作 : 了 解 读 者 和 写 作 目 的 / Business Writing: Know Your Readers and Your Purpose comm_19_a01_bs_zh Elearning Course 1.00 商 务 写 作 : 如 何 清 晰 简 洁 地 写 作 / Business Writing: How to Write Clearly and Concisely comm_19_a02_bs_zh Elearning Course 1.00 商 务 写 作 : 编 辑 和 校 对 / Business Writing: Editing and Proofreading comm_19_a03_bs_zh Elearning Course 1.00 商 务 写 作 / Writing for Business _pc_bi_pabi012_zh Elearning BI Scenario 0.10 33

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type 人 际 沟 通 / Interpersonal Communication 人 际 沟 通 : 为 人 亲 和 / Interpersonal Communication: Being Approachable comm_21_a05_bs_zh Elearning Course 1.00 人 际 沟 通 : 以 自 我 肯 定 的 态 度 进 行 沟 通 / Interpersonal Communication: Communicating Assertively comm_21_a04_bs_zh Elearning Course 1.00 人 际 沟 通 : 充 满 自 信 地 沟 通 / Interpersonal Communication: Communicating with Confidence comm_21_a01_bs_zh Elearning Course 1.00 人 际 沟 通 : 倾 听 的 基 本 技 巧 / Interpersonal Communication: Listening Essentials comm_21_a03_bs_zh Elearning Course 1.00 人 际 沟 通 : 定 位 信 息 / Interpersonal Communication: Targeting Your Message comm_21_a02_bs_zh Elearning Course 1.00 让 自 己 更 平 易 近 人 / Making Yourself Approachable _pc_bi_pabi011_zh Elearning BI Scenario 0.10 工 作 中 的 冲 突 / Workplace Conflict 工 作 中 的 冲 突 : 了 解 和 应 对 冲 突 / Workplace Conflict: Recognizing and Responding to Conflict comm_22_a01_bs_zh Elearning Course 1.00 工 作 中 的 冲 突 : 解 决 冲 突 的 策 略 / Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_zh Elearning Course 1.00 争 议 : 最 艺 术 的 处 理 方 式 / Confrontation: What's the Best Approach _pc_bi_mgbi009_zh Elearning BI Scenario 0.10 个 人 冲 突 类 型 / Personal Conflict Styles _pc_bi_pabi002_zh Elearning BI Scenario 0.10 与 难 以 相 处 的 人 共 事 的 基 本 知 识 / Fundamentals of Working with Difficult People 与 难 以 相 处 的 人 共 事 : 识 别 难 以 相 处 的 人 / Working with Difficult People: Identifying Difficult People comm_23_a01_bs_zh Elearning Course 1.00 与 难 以 相 处 的 人 共 事 : 如 何 与 具 有 攻 击 性 的 人 共 事 / Working with Difficult People: How to Work with Agg comm_23_a02_bs_zh Elearning Course 1.00 与 难 以 相 处 的 人 共 事 : 如 何 与 消 极 的 人 共 事 / Working with Difficult People: How to Work with Negative Pecomm_23_a03_bs_zh Elearning Course 1.00 与 难 以 相 处 的 人 共 事 : 如 何 与 拖 拉 的 人 共 事 / Working with Difficult People: How to Work with Procrastina comm_23_a04_bs_zh Elearning Course 1.00 与 难 以 相 处 的 人 共 事 : 如 何 与 不 择 手 段 的 人 共 事 / Working with Difficult People: How to Work with Manip comm_23_a05_bs_zh Elearning Course 1.00 与 难 以 相 处 的 人 共 事 : 如 何 与 自 私 自 利 的 人 共 事 / Working with Difficult People: How to Work with Self secomm_23_a06_bs_zh Elearning Course 1.00 与 难 以 相 处 的 人 共 事 : 应 对 微 观 管 理 者 / Working with Difficult People: Dealing with Micromanagers comm_23_a07_bs_zh Elearning Course 1.00 处 理 职 场 中 的 攻 击 性 行 为 / Coping with Aggressive Behavior in the Workplace _pc_bi_pabi008_zh Elearning BI Scenario 0.10 责 极 必 反 克 服 消 极 思 维 / Blame Backfires Conquer Negative Thinking _pc_bi_pfbi003_zh Elearning BI Scenario 0.10 谈 判 的 要 点 / Negotiation Essentials 谈 判 的 基 本 技 巧 : 什 么 是 谈 判? / Negotiation Essentials: What Is Negotiation? comm_24_a01_bs_zh Elearning Course 1.00 谈 判 的 基 本 技 巧 : 为 谈 判 做 准 备 / Negotiation Essentials: Planning for Negotiation comm_24_a02_bs_zh Elearning Course 1.00 谈 判 的 基 本 技 巧 : 沟 通 / Negotiation Essentials: Communicating comm_24_a03_bs_zh Elearning Course 1.00 谈 判 要 领 : 说 服 / Negotiation Essentials: Persuading comm_24_a04_bs_zh Elearning Course 1.00 谈 判 要 领 : 避 开 谈 判 中 的 圈 套 / Negotiation Essentials: Avoiding Pitfalls in Negotiations comm_24_a05_bs_zh Elearning Course 1.00 肢 体 语 言 在 谈 判 中 的 有 效 运 用 / Effective Body Language in Negotiations _pc_bi_pfbi013_zh Elearning BI Scenario 0.10 情 商 基 础 什 么 是 情 商? / What is Emotional Intelligence? comm_25_a01_bs_zh Elearning Course 1.00 提 高 你 的 情 商 技 能 : 自 我 意 识 与 自 我 管 理 / Improving Your Emotional Intelligence Skills: Self awareness an comm_25_a02_bs_zh Elearning Course 1.00 在 工 作 中 使 用 情 商 / Using Emotional Intelligence on the Job comm_25_a03_bs_zh Elearning Course 1.00 你 的 情 商 有 多 高? / How High Is Your EQ? _pc_bi_pfbi009_zh Elearning BI Scenario 0.10 跨 文 化 沟 通 基 础 改 进 跨 文 化 关 系 中 的 沟 通 / Improving Communication in Cross cultural Relationships comm_26_a03_bs_zh Elearning Course 1.00 没 有 直 接 权 力 时 如 何 完 成 任 务 / Getting Results without Direct Authority 不 依 赖 直 接 职 权 达 到 目 标 : 建 立 关 系 和 信 誉 / Getting Results without Direct Authority: Building Relationsh comm_27_a01_bs_zh Elearning Course 1.00 不 依 赖 直 接 职 权 达 到 目 标 : 互 惠 / Getting Results without Direct Authority: Reciprocity comm_27_a03_bs_zh Elearning Course 1.00 不 依 赖 直 接 职 权 达 到 目 标 : 说 服 性 沟 通 / Getting Results without Direct Authority: Persuasive Communicat comm_27_a02_bs_zh Elearning Course 1.00 不 依 赖 直 接 职 权 达 到 目 标 : 影 响 你 的 上 司 / Getting Results without Direct Authority: Influencing Your Boss comm_27_a04_bs_zh Elearning Course 1.00 影 响 主 要 决 策 者 / Influencing Key Decision Makers _pc_bi_lsbi015_zh Elearning BI Scenario 聆 听 的 要 点 / Listening Essentials 倾 听 要 领 : 倾 听 的 基 本 要 素 / Listening Essentials: The Basics of Listening comm_28_a01_bs_zh Elearning Course 1.00 倾 听 要 领 : 提 高 倾 听 能 力 / Listening Essentials: Improving Your Listening Skills comm_28_a02_bs_zh Elearning Course 1.00 建 设 性 的 反 馈 和 批 评 / Constructive Feedback and Criticism 提 供 反 馈 / Giving Feedback comm_29_a01_bs_zh Elearning Course 1.00 提 供 建 设 性 批 评 / Giving Constructive Criticism comm_29_a02_bs_zh Elearning Course 1.00 接 受 反 馈 和 批 评 / Receiving Feedback and Criticism comm_29_a03_bs_zh Elearning Course 1.00 根 据 情 境 解 读 批 评 / Criticism in Context _pc_bi_pfbi016_zh Elearning BI Scenario 0.10 愤 怒 管 理 要 素 / Anger Management Essentials 愤 怒 管 理 概 要 : 理 解 愤 怒 情 绪 / Anger Management Essentials: Understanding Anger comm_30_a01_bs_zh Elearning Course 1.00 愤 怒 管 理 概 要 : 管 理 和 控 制 愤 怒 情 绪 / Anger Management Essentials: Managing and Controlling Anger comm_30_a02_bs_zh Elearning Course 1.00 高 效 沟 通 / Communicating Effectively with the 'C' Level 准 备 与 C 级 管 理 人 员 有 效 地 沟 通 / Preparing to Communicate Effectively at the 'C' Level comm_31_a01_bs_zh Elearning Course 1.00 与 高 级 管 理 人 员 有 效 地 进 行 沟 通 的 技 巧 / Techniques for Communicating Effectively with Senior Executives comm_31_a02_bs_zh Elearning Course 1.00 主 持 高 效 的 商 业 会 议 / Running Effective Business Meetings 准 备 高 效 商 务 会 议 / Preparing for Effective Business Meetings comm_32_a01_bs_zh Elearning Course 1.00 管 理 高 效 商 务 会 议 / Managing Effective Business Meetings comm_32_a02_bs_zh Elearning Course 1.00 处 理 常 见 会 议 问 题 / Dealing with Common Meeting Problems comm_32_a03_bs_zh Elearning Course 1.00 过 于 频 繁 的 会 议 是 不 必 要 的 / When Too Many Meetings Are Just Too Much _pc_bi_pfbi008_zh Elearning BI Scenario 0.10 召 开 有 效 会 议 / Making Meetings Work _pc_bi_pfbi018_zh Elearning BI Scenario 0.10 基 本 演 讲 技 巧 / Basic Presentation Skills 基 本 演 讲 技 巧 : 策 划 演 讲 / Basic Presentation Skills: Planning a Presentation comm_33_a01_bs_zh Elearning Course 1.00 演 讲 者 如 何 处 理 难 以 回 答 的 问 题 / Handling Difficult Questions as a Presenter _pc_bi_pabi007_zh Elearning BI Scenario 0.10 个 人 发 展 课 程 优 化 工 作 与 生 活 的 平 衡 / Optimizing Your Work/Life Balance 改 进 你 的 工 作 生 活 平 衡 : 分 析 生 活 的 平 衡 情 况 / Optimizing Your Work/Life Balance: Analyzing Your Life Bapd_06_a01_bs_zh Elearning Course 1.00 改 进 你 的 工 作 生 活 平 衡 : 保 持 生 活 的 平 衡 / Optimizing Your Work/Life Balance: Maintaining Your Life Bala pd_06_a02_bs_zh Elearning Course 1.00 改 进 你 的 工 作 生 活 平 衡 : 控 制 你 的 压 力 / Optimizing Your Work/Life Balance: Taking Control of Your Stresspd_06_a03_bs_zh Elearning Course 1.00 员 工 精 疲 力 竭 : 对 工 作 量 高 度 平 衡 的 管 理 / Employee Exhaustion: Managing a Well balanced Workload _pc_bi_mgbi010_zh Elearning BI Scenario 0.10 工 作 多 元 化 / Diversity on the Job 工 作 环 境 的 多 元 化 : 多 元 化 的 重 要 性 以 及 不 断 变 化 的 工 作 环 境 / Diversity on the Job: The Importance of Dpd_07_a01_bs_zh Elearning Course 1.00 工 作 多 元 化 : 多 元 化 与 你 / Diversity on the Job: Diversity and You pd_07_a02_bs_zh Elearning Course 1.00 远 程 办 公 和 远 程 管 理 员 工 / Telecommuting and the Remote Employee 远 程 办 公 基 础 知 识 : 最 大 限 度 地 提 高 远 程 员 工 的 工 作 效 率 / Telecommuting Basics: Maximizing Productivitpd_08_a01_bs_zh Elearning Course 1.00 远 程 办 公 基 础 知 识 : 远 程 员 工 的 沟 通 策 略 / Telecommuting Basics: Communication Strategies for the Remopd_08_a02_bs_zh Elearning Course 1.00 提 出 具 有 创 造 性 和 创 新 性 的 想 法 / Generating Creative & Innovative Ideas 萌 发 具 有 创 造 性 和 创 新 性 的 想 法 : 增 强 创 造 力 / Generating Creative and Innovative Ideas: Enhancing Your pd_09_a01_bs_zh Elearning Course 1.00 提 出 具 有 创 造 性 和 创 新 性 的 想 法 : 最 大 限 度 地 提 高 团 队 的 创 造 力 / Generating Creative and Innovative Idepd_09_a02_bs_zh Elearning Course 1.00 提 出 具 有 创 造 性 和 创 新 性 的 想 法 : 验 证 并 改 进 想 法 / Generating Creative and Innovative Ideas: Verifying a pd_09_a03_bs_zh Elearning Course 1.00 实 施 创 新 / Executing Innovation _pc_bi_lsbi016_zh Elearning BI Scenario 0.10 管 理 职 业 生 涯 / Managing Your Career 管 理 你 的 职 业 生 涯 : 制 定 规 划 / Managing Your Career: Creating a Plan pd_10_a01_bs_zh Elearning Course 1.00 34

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type 管 理 你 的 职 业 生 涯 : 走 上 正 轨 / Managing Your Career: Getting on the Right Track pd_10_a02_bs_zh Elearning Course 1.00 管 理 你 的 职 业 生 涯 : 利 用 绩 效 考 核 / Managing Your Career: Leveraging the Performance Appraisal pd_10_a05_bs_zh Elearning Course 1.00 管 理 你 的 职 业 生 涯 : 专 业 关 系 网 基 础 / Managing Your Career: Professional Networking Essentials pd_10_a03_bs_zh Elearning Course 1.00 管 理 你 的 职 业 生 涯 : 你 与 上 司 / Managing Your Career: You and Your Boss pd_10_a04_bs_zh Elearning Course 1.00 克 服 职 业 停 滞 / Conquering Career Stagnation _pc_bi_pfbi019_zh Elearning BI Scenario 0.10 有 效 的 时 间 管 理 / Effective Time Management 时 间 管 理 : 分 析 时 间 使 用 情 况 / Time Management: Analyzing Your Use of Time pd_11_a01_bs_zh Elearning Course 1.00 时 间 管 理 : 赶 走 时 间 小 偷 / Time Management: Avoiding Time Stealers pd_11_a03_bs_zh Elearning Course 1.00 时 间 管 理 : 规 划 时 间 并 排 定 优 先 级 / Time Management: Planning and Prioritizing Your Time pd_11_a02_bs_zh Elearning Course 1.00 分 清 个 人 责 任 和 职 业 责 任 的 主 次 / Prioritizing Personal and Professional Responsibilities _pc_bi_mgbi003_zh Elearning BI Scenario 0.10 有 计 划 的 排 除 干 扰 有 助 于 克 服 拖 延 / Planning for Interruptions Helps with Procrastination _pc_bi_pfbi014_zh Elearning BI Scenario 0.10 解 决 问 题 和 决 策 策 略 / Problem Solving and Decision Making Strategies 解 决 问 题 : 基 础 知 识 / Problem Solving: The Fundamentals pd_12_a01_bs_zh Elearning Course 1.00 解 决 问 题 : 确 定 并 强 化 你 的 优 势 / Problem Solving: Determining and Building Your Strengths pd_12_a02_bs_zh Elearning Course 1.00 解 决 问 题 : 深 入 挖 掘 / Problem Solving: Digging Deeper pd_12_a03_bs_zh Elearning Course 1.00 制 定 决 策 : 基 础 知 识 / Decision Making: The Fundamentals pd_12_a04_bs_zh Elearning Course 1.00 制 定 决 策 : 工 具 和 方 法 / Decision Making: Tools and Techniques pd_12_a05_bs_zh Elearning Course 1.00 制 定 决 策 : 制 定 艰 难 决 策 / Decision Making: Making Tough Decisions pd_12_a06_bs_zh Elearning Course 1.00 在 决 策 中 唱 反 调 / Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005_zh Elearning BI Scenario 0.10 应 对 组 织 变 革 / Dealing with Organizational Change 理 解 组 织 变 化 / Understanding Organizational Change pd_13_a01_bs_zh Elearning Course 1.00 为 组 织 变 革 做 准 备 / Preparing for Organizational Change pd_13_a02_bs_zh Elearning Course 1.00 拥 抱 组 织 变 革 / Embracing Organizational Change pd_13_a03_bs_zh Elearning Course 1.00 批 判 性 思 维 要 点 / Critical Thinking Essentials 批 判 性 思 维 的 本 质 : 什 么 是 批 判 性 思 维? / Critical Thinking Essentials: What Is Critical Thinking? pd_14_a01_bs_zh Elearning Course 1.00 批 判 性 思 维 导 论 : 应 用 批 判 性 思 维 技 能 / Critical Thinking Essentials: Applying Critical Thinking Skills pd_14_a02_bs_zh Elearning Course 1.00 建 立 和 维 护 信 任 / Building and Maintaining Trust 重 建 信 任 / Rebuilding Trust _pc_bi_pabi005_zh Elearning BI Scenario 0.10 对 等 关 系 / Peer Relationships 同 级 关 系 的 价 值 / The Value of Peer Relationships pd_17_a01_bs_zh Elearning Course 1.00 在 你 的 组 织 中 建 立 战 略 同 级 关 系 / Developing Strategic Peer Relationships in Your Organization pd_17_a02_bs_zh Elearning Course 1.00 在 工 作 中 建 立 同 级 关 系 和 联 盟 / Forming Peer Relationships and Alliances at Work pd_17_a03_bs_zh Elearning Course 1.00 同 事 间 政 治 风 格 / Peer Political Styles _pc_bi_pabi010_zh Elearning BI Scenario 0.10 商 业 道 德 / Business Ethics 职 业 道 德 导 论 / Introduction to Workplace Ethics pd_18_a01_bs_zh Elearning Course 1.00 建 立 道 德 行 为 准 则 / Developing a Code of Ethical Conduct pd_18_a02_bs_zh Elearning Course 1.00 职 场 中 的 道 德 决 策 / Ethical Decision making in the Workplace pd_18_a03_bs_zh Elearning Course 1.00 Performance under Pressure / Performance under Pressure 形 成 在 压 力 环 境 下 工 作 的 正 确 态 度 / Developing the Right Attitude for Performing under Pressure pd_24_a01_bs_zh Elearning Course 1.00 在 压 力 环 境 下 采 取 行 动 / Taking Action for Performing under Pressure pd_24_a02_bs_zh Elearning Course 1.00 在 压 力 环 境 下 与 其 他 人 交 往 / Performing with Others under Pressure pd_24_a03_bs_zh Elearning Course 1.00 应 聘 者 面 试 策 略 / Interviewing Strategies for the Interviewee 准 备 内 部 面 试 / Preparing for an Internal Interview pd_21_a01_bs_zh Elearning Course 1.00 在 内 部 面 试 中 留 下 良 好 的 印 象 / Making a Positive Impression in an Internal Interview pd_21_a02_bs_zh Elearning Course 1.00 从 校 园 到 公 司 / Campus to Corporate 从 校 园 到 企 业 : 满 足 新 的 期 望 / Campus to Corporate: Meeting New Expectations pd_22_a01_bs_zh Elearning Course 1.00 从 校 园 到 企 业 : 树 立 专 业 的 形 象 / Campus to Corporate: Developing a Professional Image pd_22_a02_bs_zh Elearning Course 1.00 公 开 演 讲 策 略 / Public Speaking Strategies 公 开 演 讲 策 略 : 自 信 地 公 开 演 讲 / Public Speaking Strategies: Confident Public Speaking pd_23_a02_bs_zh Elearning Course 1.00 压 力 下 的 工 作 能 力 / Business Etiquette and Professionalism 用 商 务 礼 仪 来 建 立 你 的 职 业 声 誉 / Developing Your Reputation of Professionalism with Business Etiquette pd_25_a01_bs_zh Elearning Course 1.00 职 业 精 神 商 务 礼 仪 和 个 人 责 任 感 / Professionalism, Business Etiquette, and Personal Accountability pd_25_a02_bs_zh Elearning Course 1.00 在 沟 通 过 程 中 体 现 职 业 精 神 和 礼 仪 / Communicating with Professionalism and Etiquette pd_25_a03_bs_zh Elearning Course 1.00 运 用 商 务 礼 仪 建 立 职 业 关 系 / Using Business Etiquette to Build Professional Relationships pd_25_a04_bs_zh Elearning Course 1.00 组 织 学 习 训 练 : 自 我 超 越 / Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011_zh Elearning BI Scenario 0.10 毅 力 和 韧 性 / Perseverance and Resilience 培 养 毅 力 和 适 应 力 / Developing Character for Perseverance and Resilience pd_26_a01_bs_zh Elearning Course 1.00 利 用 毅 力 和 适 应 力 实 现 目 标 / Achieving Goals through Perseverance and Resilience pd_26_a02_bs_zh Elearning Course 1.00 利 用 毅 力 和 适 应 力 振 作 起 来 / Bouncing Back with Perseverance and Resilience pd_26_a03_bs_zh Elearning Course 1.00 果 断 / Decisiveness 培 养 果 断 的 性 格 / Developing Character for Decisiveness pd_27_a01_bs_zh Elearning Course 1.00 克 服 影 响 果 断 的 障 碍 / Overcoming the Barriers to Decisiveness pd_27_a02_bs_zh Elearning Course 1.00 在 压 力 下 写 作 / Writing Under Pressure 在 压 力 下 写 作 : 为 成 功 做 准 备 / Writing under Pressure: Preparing for Success pd_28_a01_bs_zh Elearning Course 1.00 在 压 力 下 写 作 : 写 作 流 程 / Writing under Pressure: The Writing Process pd_28_a02_bs_zh Elearning Course 1.00 PROJECT EFFECTIVENESS 项 目 管 理 课 程 项 目 管 理 基 本 技 巧 ( PMBOK 指 南 第 四 版 ) / Project Management Essentials (PMBOK Guide Fourth Edition aligned) 组 织 项 目 管 理 / Managing Projects within Organizations proj_05_a01_bs_zh Elearning Course 2.00 项 目 管 理 概 览 / Project Management Overview proj_05_a02_bs_zh Elearning Course 1.50 项 目 管 理 过 程 组 / Project Management Process Groups proj_05_a03_bs_zh Elearning Course 2.00 项 目 集 成 管 理 ( PMBOK 指 南 第 四 版 ) / Project Integration Management (PMBOK Guide Fourth Edition aligned) 启 动 与 规 划 整 合 / Integrated Initiation and Planning proj_06_a01_bs_zh Elearning Course 2.00 项 目 执 行 与 监 控 整 合 / Integrated Project Execution, Monitoring, and Control proj_06_a02_bs_zh Elearning Course 1.50 项 目 整 体 变 更 控 制 与 结 束 / Integrated Project Change Control and Close proj_06_a03_bs_zh Elearning Course 1.50 项 目 范 围 管 理 ( PMBOK 指 南 第 四 版 ) / Project Scope Management (PMBOK Guide Fourth Edition aligned) 项 目 需 求 和 定 义 范 围 / Project Requirements and Defining Scope proj_07_a01_bs_zh Elearning Course 2.00 创 建 工 作 分 解 结 构 / Create Work Breakdown Structure proj_07_a02_bs_zh Elearning Course 1.50 监 控 项 目 范 围 / Monitoring and Controlling Project Scope proj_07_a03_bs_zh Elearning Course 1.50 项 目 时 间 管 理 ( PMBOK 指 南 第 四 版 ) / Project Time Management (PMBOK Guide Fourth Edition aligned) 定 义 项 目 活 动 并 排 列 活 动 顺 序 / Defining and Sequencing Project Activities proj_08_a01_bs_zh Elearning Course 2.00 估 算 活 动 资 源 及 其 持 续 时 间 / Estimating Activity Resources and Durations proj_08_a02_bs_zh Elearning Course 2.00 制 定 项 目 进 度 计 划 与 控 制 项 目 进 度 / Developing and Controlling the Project Schedule proj_08_a03_bs_zh Elearning Course 2.00 项 目 成 本 管 理 ( PMBOK 指 南 第 四 版 ) / Project Cost Management (PMBOK Guide Fourth Edition aligned) 35

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type 项 目 成 本 的 估 算 和 预 算 / Estimating and Budgeting Project Costs proj_09_a01_bs_zh Elearning Course 2.00 控 制 成 本 / Controlling Costs proj_09_a02_bs_zh Elearning Course 1.50 项 目 质 量 管 理 ( PMBOK 指 南 第 四 版 ) / Project Quality Management (PMBOK Guide Fourth Edition aligned) 项 目 质 量 规 划 / Project Quality Planning proj_10_a01_bs_zh Elearning Course 2.00 质 量 保 证 和 质 量 控 制 / Quality Assurance and Quality Control proj_10_a02_bs_zh Elearning Course 2.00 项 目 人 力 资 源 管 理 ( PMBOK 指 南 第 四 版 / Project Human Resource Management (PMBOK Guide Fourth Edition aligned) 规 划 项 目 人 力 资 源 / Planning Project Human Resources proj_11_a01_bs_zh Elearning Course 2.00 管 理 项 目 人 力 资 源 / Managing Project Human Resources proj_11_a02_bs_zh Elearning Course 2.00 项 目 沟 通 管 理 ( PMBOK 指 南 第 四 版 ) / Project Communications Management (PMBOK Guide Fourth Edition aligned) 干 系 人 与 沟 通 管 理 计 划 / Stakeholders and the Communications Management Plan proj_12_a01_bs_zh Elearning Course 2.00 管 理 项 目 沟 通 的 过 程 / Processes for Managing Project Communications proj_12_a02_bs_zh Elearning Course 2.00 项 目 风 险 管 理 ( PMBOK 指 南 第 四 版 ) / Project Risk Management (PMBOK Guide Fourth Edition aligned) 规 划 风 险 管 理 / Risk Management Planning proj_13_a01_bs_zh Elearning Course 1.50 识 别 项 目 风 险 / Identifying Project Risks proj_13_a04_bs_zh Elearning Course 2.00 实 施 风 险 分 析 / Performing Risk Analysis proj_13_a02_bs_zh Elearning Course 2.00 风 险 应 对 和 监 控 / Risk Response, Monitor, and Control proj_13_a03_bs_zh Elearning Course 2.00 项 目 采 购 管 理 ( PMBOK 指 南 第 四 版 ) / Project Procurement Management (PMBOK Guide Fourth Edition aligned) 规 划 项 目 采 购 / Planning Project Procurement proj_14_a01_bs_zh Elearning Course 2.00 管 理 采 购 / Managing Procurements proj_14_a02_bs_zh Elearning Course 2.00 道 德 标 准 和 商 业 行 为 准 则 ( 符 合 PMI 标 准 ) / Code of Ethics and Professional Conduct (PMI Standard aligned) 道 德 规 范 在 项 目 管 理 中 的 作 用 / The Role of Ethics in Project Management proj_15_a01_bs_zh Elearning Course 1.50 PMI 核 心 价 值 观 和 道 德 标 准 / Core PMI Values and Ethical Standards proj_15_a02_bs_zh Elearning Course 2.00 团 队 建 设 课 程 优 化 您 在 团 队 中 的 业 绩 / Optimizing Your Performance On a Team 做 一 名 有 效 率 的 团 队 成 员 / Being an Effective Team Member team_02_a01_bs_zh Elearning Course 1.00 有 效 的 团 队 沟 通 / Effective Team Communication team_02_a04_bs_zh Elearning Course 1.00 一 个 有 凝 聚 力 的 团 队 的 要 素 / Elements of a Cohesive Team team_02_a03_bs_zh Elearning Course 1.00 设 定 团 队 目 标 和 职 责 / Establishing Team Goals and Responsibilities team_02_a02_bs_zh Elearning Course 1.00 利 用 反 馈 提 高 团 队 绩 效 / Using Feedback to Improve Team Performance team_02_a05_bs_zh Elearning Course 1.00 领 导 团 队 / Leading Teams 领 导 团 队 : 培 养 信 任 感 和 责 任 感 / Leading Teams: Building Trust and Commitment team_03_a04_bs_zh Elearning Course 1.00 领 导 团 队 : 处 理 冲 突 / Leading Teams: Dealing with Conflict team_03_a07_bs_zh Elearning Course 1.00 领 导 团 队 : 发 展 团 队 及 其 文 化 / Leading Teams: Developing the Team and its Culture team_03_a03_bs_zh Elearning Course 1.00 领 导 团 队 : 确 立 目 标 角 色 和 准 则 / Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_zh Elearning Course 1.00 领 导 团 队 : 培 养 有 效 的 沟 通 和 协 作 / Leading Teams: Fostering Effective Communication and Collaboration team_03_a05_bs_zh Elearning Course 1.00 领 导 团 队 : 组 建 一 支 成 功 的 团 队 / Leading Teams: Launching a Successful Team team_03_a01_bs_zh Elearning Course 1.00 领 导 团 队 : 管 理 虚 拟 团 队 / Leading Teams: Managing Virtual Teams team_03_a08_bs_zh Elearning Course 1.00 领 导 团 队 : 激 发 成 员 积 极 性 和 提 高 团 队 绩 效 / Leading Teams: Motivating and Optimizing Performance team_03_a06_bs_zh Elearning Course 1.00 咨 询 技 巧 课 程 专 业 认 证 商 业 分 析 师 (CBAP) / Certified Business Analysis Professional (CBAP ) 商 业 分 析 的 核 心 概 念 / Core Concepts in Business Analysis cons_01_a01_bs_zh Elearning Course 1.50 企 业 分 析 与 商 业 案 例 / Enterprise Analysis and Making a Business Case cons_01_a02_bs_zh Elearning Course 2.50 需 求 规 划 简 介 / Introduction to Requirements Planning cons_01_a03_bs_zh Elearning Course 2.50 需 求 规 划 和 管 理 / Requirements Planning and Management cons_01_a04_bs_zh Elearning Course 2.50 SALES and CUSTOMER FACING SKILLS Sales Curriculum Chinese (Mandarin) 销 售 基 础 / Sales Foundations 销 售 入 门 / Introduction to Sales sale_01_a01_bs_zh Elearning Course 1.00 战 略 销 售 计 划 sale_01_a02_bs_zh Elearning Course 1.00 成 功 销 售 的 准 备 工 作 sale_01_a03_bs_zh Elearning Course 1.00 建 立 稳 固 的 客 户 关 系 / Developing Strong Customer Relationships sale_01_a04_bs_zh Elearning Course 1.00 适 应 组 织 的 销 售 文 化 / Working within the Sales Culture of Your Organization sale_01_a05_bs_zh Elearning Course 1.00 建 立 一 种 客 户 为 主 的 销 售 方 法 / Developing a Customer focused Sales Approach sale_01_a06_bs_zh Elearning Course 1.00 销 售 谈 判 / Sales Negotiations 专 业 销 售 人 士 的 谈 判 技 巧 : 准 备 谈 判 / Negotiation Skills for Sales Professionals: Preparing to Negotiate sale_02_a01_bs_zh Elearning Course 1.00 专 业 销 售 人 员 的 谈 判 技 巧 : 价 值 交 换 / Negotiation Skills for Sales Professionals: Value Exchange sale_02_a02_bs_zh Elearning Course 1.00 专 业 销 售 人 员 的 谈 判 技 巧 : 达 成 协 议 / Negotiation Skills for Sales Professionals: Reaching Agreement sale_02_a03_bs_zh Elearning Course 1.00 方 案 销 售 / Solution Selling 解 决 方 案 销 售 : 掌 握 要 素 / Solution Selling: Mastering the Essentials sale_03_a01_bs_zh Elearning Course 1.00 解 决 方 案 销 售 : 满 足 有 效 需 求 / Solution Selling: Meeting an Active Need sale_03_a02_bs_zh Elearning Course 1.00 解 决 方 案 销 售 : 创 造 新 机 会 / Solution Selling: Creating New Opportunities sale_03_a03_bs_zh Elearning Course 1.00 基 本 销 售 技 巧 / Essential Selling Skills 基 本 销 售 技 能 : 掌 握 电 话 推 销 方 法 / Essential Selling Skills: Mastering Cold Calling sale_05_a01_bs_zh Elearning Course 1.00 基 本 销 售 技 能 : 潜 在 客 户 资 格 审 查 / Essential Selling Skills: Qualifying Sales Prospects sale_05_a02_bs_zh Elearning Course 1.00 基 本 销 售 技 能 : 达 成 交 易 / Essential Selling Skills: Closing the Sale sale_05_a03_bs_zh Elearning Course 1.00 客 户 服 务 课 程 提 供 卓 越 的 客 户 服 务 / Excelling at Customer Service 服 务 团 队 和 服 务 明 星 / Service Teams and Service Stars cust_05_a08_bs_zh Elearning Course 5.00 客 户 服 务 基 本 技 巧 / Customer Service Fundamentals 客 户 服 务 基 本 原 则 : 建 立 良 好 的 客 户 关 系 / Customer Service Fundamentals: Building Rapport in Customer cust_09_a01_bs_zh Elearning Course 1.00 现 场 客 户 服 务 / Customer Service in the Field cust_09_a02_bs_zh Elearning Course 1.00 通 过 电 话 提 供 客 户 服 务 / Customer Service over the Phone cust_09_a03_bs_zh Elearning Course 1.00 内 部 客 户 服 务 / Internal Customer Service cust_09_a04_bs_zh Elearning Course 1.00 客 户 服 务 对 抗 与 冲 突 / Customer Service Confrontation and Conflict cust_09_a05_bs_zh Elearning Course 1.00 在 组 织 中 规 划 客 户 服 务 的 方 向 / Shaping the Direction of Customer Service in Your Organization cust_09_a06_bs_zh Elearning Course 1.00 客 户 为 主 / Customer Focus 确 定 和 管 理 客 户 预 期 / Identifying and Managing Customer Expectations cust_10_a01_bs_zh Elearning Course 1.00 创 建 并 保 持 以 客 户 为 中 心 的 组 织 / Creating and Sustaining a Customer focused Organization cust_10_a02_bs_zh Elearning Course 1.00 以 客 户 为 中 心 的 互 动 / Customer focused Interaction cust_10_a03_bs_zh Elearning Course 1.00 客 户 主 张 / Customer Advocacy 客 户 利 益 代 言 : 通 过 沟 通 建 立 互 信 的 客 户 关 系 / Customer Advocacy: Communicating to Build Trusting Custcust_11_a01_bs_zh Elearning Course 1.00 客 户 利 益 代 言 : 提 升 客 户 体 验 / Customer Advocacy: Enhancing the Customer Experience cust_11_a02_bs_zh Elearning Course 1.00 客 户 利 益 代 言 : 支 持 客 户 利 益 代 言 / Customer Advocacy: Supporting Customer Advocacy cust_11_a03_bs_zh Elearning Course 1.00 36

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type UK English PROJECT EFFECTIVENESS Project Management Curriculum Test Preps / Test Preps TestPrep PRINCE2 : Foundation / TestPrep PRINCE2 : Foundation ib_prin_a01_tp_enuk Testprep Exam 1.00 PRINCE2 : 2009 Foundation / PRINCE2 : 2009 Foundation Overview of Project Management (PRINCE2 : 2009 aligned) / Overview of Project Management (PRINCE2 : 2 ib_prin_a01_it_enuk Elearning Course 1.00 Project Organization, Planning and Risk (PRINCE2 : 2009 aligned) / Project Organization, Planning and Risk (PRib_prin_a02_it_enuk Elearning Course 2.00 Project Quality, Change and Progress (PRINCE2 : 2009 aligned) / Project Quality, Change and Progress (PRINC ib_prin_a03_it_enuk Elearning Course 1.50 Starting Up, Initiating and Directing a Project (PRINCE2 : 2009 aligned) / Starting Up, Initiating and Directing a ib_prin_a04_it_enuk Elearning Course 1.50 Controlling, Managing and Closing a Project (PRINCE2 : 2009 aligned) / Controlling, Managing and Closing a P ib_prin_a05_it_enuk Elearning Course 2.00 Tailoring PRINCE2 to a Project Environment (PRINCE2 : 2009 aligned) / Tailoring PRINCE2 to a Project Environib_prin_a06_it_enuk Elearning Course 1.50 Chinese Traditional MANAGEMENT and LEADERSHIP 領 導 學 課 程 領 導 能 力 的 本 質 / Leadership Essentials 領 導 能 力 的 本 質 : 建 立 身 為 領 導 者 的 影 響 力 / Leadership Essentials: Building Your Influence as a Leader lead_05_a03_bs_zhtw Elearning Course 1.00 領 導 能 力 的 本 質 : 溝 通 願 景 / Leadership Essentials: Communicating Vision lead_05_a02_bs_zhtw Elearning Course 1.00 領 導 力 的 本 質 : 打 造 您 自 己 的 領 導 力 培 養 計 畫 / Leadership Essentials: Creating Your Own Leadership Deve lead_05_a08_bs_zhtw Elearning Course 1.00 領 導 能 力 的 本 質 : 領 導 企 業 執 行 力 / Leadership Essentials: Leading Business Execution lead_05_a05_bs_zhtw Elearning Course 1.00 領 導 能 力 的 本 質 : 領 導 變 革 / Leadership Essentials: Leading Change lead_05_a07_bs_zhtw Elearning Course 1.00 領 導 能 力 的 本 質 : 領 導 創 新 / Leadership Essentials: Leading Innovation lead_05_a06_bs_zhtw Elearning Course 1.00 領 導 能 力 的 本 質 : 以 情 緒 智 商 領 導 / Leadership Essentials: Leading with Emotional Intelligence lead_05_a04_bs_zhtw Elearning Course 1.00 領 導 能 力 的 本 質 : 激 勵 員 工 / Leadership Essentials: Motivating Employees lead_05_a01_bs_zhtw Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS 溝 通 課 程 商 業 電 子 郵 件 要 點 / E mail Essentials for Business 設 定 電 子 郵 件 地 址 和 轉 寄 / Addressing and Redistributing E mail comm_17_a02_bs_zhtw Elearning Course 1.00 管 理 您 的 電 子 郵 件 / Managing Your E mail comm_17_a03_bs_zhtw Elearning Course 1.00 有 效 地 使 用 電 子 郵 件 與 即 時 訊 息 / Using E mail and Instant Messaging Effectively comm_17_a01_bs_zhtw Elearning Course 1.00 個 人 發 展 課 程 激 發 創 意 和 創 新 構 想 / Generating Creative & Innovative Ideas 激 發 創 意 和 創 新 構 想 : 提 升 創 造 力 / Generating Creative and Innovative Ideas: Enhancing Your Creativity pd_09_a01_bs_zhtw Elearning Course 1.00 激 發 創 意 和 創 新 構 想 : 大 幅 提 昇 團 隊 創 造 力 / Generating Creative and Innovative Ideas: Maximizing Team pd_09_a02_bs_zhtw Elearning Course 1.00 激 發 創 意 和 創 新 構 想 構 想 的 核 實 與 發 展 / Generating Creative and Innovative Ideas: Verifying and Building opd_09_a03_bs_zhtw Elearning Course 1.00 PROJECT EFFECTIVENESS 團 隊 建 立 課 程 提 升 個 人 在 團 隊 中 的 表 現 / Optimizing Your Performance On a Team 成 為 高 效 率 團 隊 成 員 / Being an Effective Team Member team_02_a01_bs_zhtw Elearning Course 1.00 高 效 率 團 隊 溝 通 / Effective Team Communication team_02_a04_bs_zhtw Elearning Course 1.00 有 凝 聚 力 的 團 隊 要 素 / Elements of a Cohesive Team team_02_a03_bs_zhtw Elearning Course 1.00 建 立 團 隊 目 標 及 職 責 / Establishing Team Goals and Responsibilities team_02_a02_bs_zhtw Elearning Course 1.00 領 導 團 隊 / Leading Teams 領 導 團 隊 : 建 立 信 任 與 承 諾 / Leading Teams: Building Trust and Commitment team_03_a04_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 處 理 衝 突 / Leading Teams: Dealing with Conflict team_03_a07_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 開 發 團 隊 及 團 隊 文 化 / Leading Teams: Developing the Team and its Culture team_03_a03_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 建 立 目 標 角 色 及 指 導 方 針 / Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 培 養 有 效 溝 通 與 協 作 的 氣 氛 / Leading Teams: Fostering Effective Communication and Collaboratteam_03_a05_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 創 建 成 功 的 團 隊 / Leading Teams: Launching a Successful Team team_03_a01_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 管 理 虛 擬 團 隊 / Leading Teams: Managing Virtual Teams team_03_a08_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 激 勵 團 隊 擁 有 最 佳 表 現 / Leading Teams: Motivating and Optimizing Performance team_03_a06_bs_zhtw Elearning Course 1.00 Turkish MANAGEMENT and LEADERSHIP Yönetim Programları İşletme Koçluğu Gereklilikleri / Business Coaching Essentials İşletme Koçluğu: Koçluk Oturumu Düzenleme / Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_tr Elearning Course 1.00 Liderlik Programı Liderliğin Temelleri / Leadership Essentials Liderliğin Temelleri: Bir Lider Olarak Etkileme Gücünüzü Oluşturma / Leadership Essentials: Building Your Influ lead_05_a03_bs_tr Elearning Course 1.00 Liderliğin Temelleri: Vizyonun İletilmesi / Leadership Essentials: Communicating Vision lead_05_a02_bs_tr Elearning Course 1.00 Liderliğin Temelleri: Kendi Liderlik Gelişim Planınızı Oluşturma / Leadership Essentials: Creating Your Own Leadlead_05_a08_bs_tr Elearning Course 1.00 Liderliğin Temelleri: İş Yürütmeye Liderlik Etme / Leadership Essentials: Leading Business Execution lead_05_a05_bs_tr Elearning Course 1.00 Liderliğin Temelleri: Değişim Liderliği / Leadership Essentials: Leading Change lead_05_a07_bs_tr Elearning Course 1.00 Liderliğin Temelleri: İnovasyona Liderlik Etme / Leadership Essentials: Leading Innovation lead_05_a06_bs_tr Elearning Course 1.00 Liderliğin Temelleri: Duygusal Zekayla Liderlik Yapma / Leadership Essentials: Leading with Emotional Intelligenlead_05_a04_bs_tr Elearning Course 1.00 Liderliğin Temelleri: Çalışanları Motive Etme / Leadership Essentials: Motivating Employees lead_05_a01_bs_tr Elearning Course 1.00 Çalışan Katılımı / Employee Engagement Çalışan Katılımı Sağlamanın Avantajları ve Zorlukları / The Benefits and Challenges of Engaging Employees lead_06_a01_bs_tr Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS İletişim Programı İş Amaçlı E posta Kullanımının Temelleri / E mail Essentials for Business E postaya Adres Ekleme ve Yeniden Dağıtma / Addressing and Redistributing E mail comm_17_a02_bs_tr Elearning Course 1.00 E postalarınızı Yönetme / Managing Your E mail comm_17_a03_bs_tr Elearning Course 1.00 E posta ve Anlık Mesajlaşmayı Etkili Şekilde Kullanma / Using E mail and Instant Messaging Effectively comm_17_a01_bs_tr Elearning Course 1.00 Kişiler Arası İletişim / Interpersonal Communication Kişiler Arası İletişim: Mesajınızı Hedefleme / Interpersonal Communication: Targeting Your Message comm_21_a02_bs_tr Elearning Course 1.00 Kişiler Arası İletişim: Dinlemenin Temelleri / Interpersonal Communication: Listening Essentials comm_21_a03_bs_tr Elearning Course 1.00 İş Yerinde Çatışma / Workplace Conflict İş Yerinde Çatışma: Çatışmayı Anlama ve Çatışmaya Karşılık Verme / Workplace Conflict: Recognizing and Respcomm_22_a01_bs_tr Elearning Course 1.00 Kişisel Gelişme Programı Yaratıcı ve Yenilikçi Fikirler Üretme / Generating Creative & Innovative Ideas Yaratıcı ve Yenilikçi Fikirler Üretme: Yaratıcılığınızı Geliştirme / Generating Creative and Innovative Ideas: Enhapd_09_a01_bs_tr Elearning Course 1.00 37

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Yaratıcı ve Yenilikçi Fikirler Üretme: Ekip Yaratıcılığını En Üst Düzeye Çıkarma / Generating Creative and Innovapd_09_a02_bs_tr Elearning Course 1.00 Yaratıcı ve Yenilikçi Fikirler Üretme: Fikirleri Doğrulama ve Geliştirme / Generating Creative and Innovative Idepd_09_a03_bs_tr Elearning Course 1.00 PROJECT EFFECTIVENESS Ekip Kurma Programı Bir Ekipteki Performansınızı Optimize Etme / Optimizing Your Performance On a Team Etkili Bir Ekip Üyesi Olma / Being an Effective Team Member team_02_a01_bs_tr Elearning Course 1.00 Ekip Hedeflerini ve Sorumluluklarını Belirleme / Establishing Team Goals and Responsibilities team_02_a02_bs_tr Elearning Course 1.00 Etkili Ekip İletişimi / Effective Team Communication team_02_a04_bs_tr Elearning Course 1.00 Uyumlu Bir Ekibin Unsurları / Elements of a Cohesive Team team_02_a03_bs_tr Elearning Course 1.00 Geri Bildirim Kullanarak Ekip Performansını İyileştirme / Using Feedback to Improve Team Performance team_02_a05_bs_tr Elearning Course 1.00 Ekip Yönetimi / Leading Teams Ekip Yönetimi: Güven ve Bağlılık Oluşturma / Leading Teams: Building Trust and Commitment team_03_a04_bs_tr Elearning Course 1.00 Ekip Yönetimi: Çatışmayla Başa Çıkma / Leading Teams: Dealing with Conflict team_03_a07_bs_tr Elearning Course 1.00 Ekip Yönetimi: Ekibi ve Ekip Kültürünü Geliştirme / Leading Teams: Developing the Team and its Culture team_03_a03_bs_tr Elearning Course 1.00 Ekip Yönetimi: Hedef, Rol ve İlkeleri Belirleme / Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_tr Elearning Course 1.00 Ekip Yönetimi: Etkili İletişim Kurmayı ve İşbirliğini Destekleme / Leading Teams: Fostering Effective Communic team_03_a05_bs_tr Elearning Course 1.00 Ekip Yönetimi: Başarılı Bir Ekip Kurma / Leading Teams: Launching a Successful Team team_03_a01_bs_tr Elearning Course 1.00 Ekip Yönetimi: Sanal Ekipleri Yönetme / Leading Teams: Managing Virtual Teams team_03_a08_bs_tr Elearning Course 1.00 Ekip Yönetimi: Motive Etme ve Performansı Optimize Etme / Leading Teams: Motivating and Optimizing Perfo team_03_a06_bs_tr Elearning Course 1.00 Russian BUSINESS STRATEGY and OPERATIONS Strategic Planning Curriculum Moving From an Operational Manager to a Strategic Thinker / Moving From an Operational Manager to a Strategic Thinker Стратегическое мышление / Thinking Strategically stgy_01_a01_bs_ru Elearning Course 2.00 Operations Curriculum The Foundations of Six Sigma / The Foundations of Six Sigma Знакомство с методикой «Шесть Сигм» / Introduction to Six Sigma oper_10_a01_bs_ru Elearning Course 2.00 Six Sigma Black Belt (2007 BOK): Define / Six Sigma Black Belt (2007 BOK): Define Использование голоса клиента в концепции «Шесть сигм» / Using Voice of the Customer in Six Sigma oper_14_a01_bs_ru Elearning Course 2.00 FINANCE, HUMAN RESOURCES and ADMINISTRATION Программа для отделов учета трудовых ресурсов Эффективный подбор кандидатов и проведение интервью / Effective Hiring and Interviewing Как выбрать лучшего кандидата / Choosing the Best Applicant hr_03_a03_bs_ru Elearning Course 1.50 MANAGEMENT and LEADERSHIP Программа по менеджменту Эффективный коучинг / Coaching with Confidence Бизнес коучинг / Business Coaching mgmt_09_a01_bs_ru Elearning Course 2.50 Эффективный коучинг: внутренний мир коуча и его подопечных / Emotions, Mindsets and Coaching mgmt_09_a05_bs_ru Elearning Course 2.50 Основы наставничества / The Essentials of Mentoring Эффективное наставничество / Mentoring Effectively mgmt_10_a01_bs_ru Elearning Course 2.00 Наставничество как новый стиль руководства / Mentoring as a Manager mgmt_10_a02_bs_ru Elearning Course 2.00 Оценка персонала / Appraising Performance Аттестация персонала / Performance Reviews mgmt_11_a02_bs_ru Elearning Course 3.50 Непрерывная оценка персонала / Assessing Performance Continuously mgmt_11_a01_bs_ru Elearning Course 3.00 Управление организационными изменениями / Managing Organizational Change Управление изменениями: создание позитивной поддержки нововведений / Managing Change: Building mgmt_13_a02_bs_ru Elearning Course 1.00 Управление изменениями: преодоление сопротивления переменам / Managing Change: Dealing with Resmgmt_13_a03_bs_ru Elearning Course 1.00 Управление изменениями: адаптация к организационным переменам / Managing Change: Sustaining Orgmgmt_13_a04_bs_ru Elearning Course 1.00 Управление изменениями: осмысление перемен / Managing Change: Understanding Change mgmt_13_a01_bs_ru Elearning Course 1.00 Основы бизнес коучинга / Business Coaching Essentials Бизнес коучинг: Построение взаимоотношений с подопечным / Business Coaching: Building the Coaching mgmt_14_a03_bs_ru Elearning Course 1.00 Бизнес коучинг: Различные стили коучинга / Business Coaching: Using Different Coaching Styles mgmt_14_a04_bs_ru Elearning Course 1.00 Бизнес коучинг: Проведение коуч сессий / Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_ru Elearning Course 1.00 Бизнес коучинг: Как стать эффективным коучем / Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_ru Elearning Course 1.00 Основы менеджмента / Management Essentials Основы управления: Делегирование / Management Essentials: Delegating mgmt_15_a02_bs_ru Elearning Course 1.00 Программа по развитию лидерства Основы лидерства / Leadership Essentials Основы лидерства: Влияние лидера / Leadership Essentials: Building Your Influence as a Leader lead_05_a03_bs_ru Elearning Course 1.00 Основы лидерства: Передача видения / Leadership Essentials: Communicating Vision lead_05_a02_bs_ru Elearning Course 1.00 Основы лидерства: Ведение бизнеса / Leadership Essentials: Leading Business Execution lead_05_a05_bs_ru Elearning Course 1.00 Основы лидерства: Проведение изменений / Leadership Essentials: Leading Change lead_05_a07_bs_ru Elearning Course 1.00 Основы лидерства: Внедрение инноваций / Leadership Essentials: Leading Innovation lead_05_a06_bs_ru Elearning Course 1.00 Основы лидерства: Эмоциональный интеллект лидера / Leadership Essentials: Leading with Emotional Intelead_05_a04_bs_ru Elearning Course 1.00 Основы лидерства: Эффективная мотивация персонала / Leadership Essentials: Motivating Employees lead_05_a01_bs_ru Elearning Course 1.00 Основы лидерства: Разработка индивидуального плана развития лидерских качеств / Leadership Essentialead_05_a08_bs_ru Elearning Course 1.00 Вовлечение сотрудников / Employee Engagement Преимущества и пути стимулирования заинтересованности сотрудников / The Benefits and Challenges of lead_06_a01_bs_ru Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Программа по взаимодействию Эффективное слушание / Effective Listening Основы активного слушания / Listening Basics comm_03_a01_bs_ru Elearning Course 2.00 Улучшение навыков слушания для достижения целей в бизнесе / Higher Purpose Listening comm_03_a03_bs_ru Elearning Course 2.00 Развитие навыков слушания / Enhancing Listening Skills comm_03_a04_bs_ru Elearning Course 3.00 Успешное проведение презентаций / Giving Successful Presentations Успешная презентация / Presenting Successfully comm_05_a01_bs_ru Elearning Course 3.00 Эффективное участие в деловой встрече / The Effective Business Meeting Эффективное участие в деловой встрече / Participating Effectively in a Business Meeting comm_06_a03_bs_ru Elearning Course 2.50 Совершенствование рабочих взаимоотношений / Building Improved Work Relationships Эффективные межкультурные взаимоотношения / Effective Intercultural Relationships comm_12_a02_bs_ru Elearning Course 2.00 Долгосрочные отношения с клиентами / Effective Relationships with Customers comm_12_a04_bs_ru Elearning Course 2.00 Основы работы с электронной почтой в деловой среде / E mail Essentials for Business Отправка и пересылка электронных писем / Addressing and Redistributing E mail comm_17_a02_bs_ru Elearning Course 1.00 38

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Эффективное управление электронной почтой / Managing Your E mail comm_17_a03_bs_ru Elearning Course 1.00 Основы деловой переписки по электронной почте и с помощью мессенджеров / Using E mail and Instantcomm_17_a01_bs_ru Elearning Course 1.00 Основы применения телефона в деловой среде / Telephone Essentials for Business Базовые навыки профессиональных телефонных звонков / Essential Skills for Professional Telephone Calls comm_18_a01_bs_ru Elearning Course 1.00 Межличностная коммуникация / Interpersonal Communication Межличностная коммуникация: Коммуникативная доступность / Interpersonal Communication: Being Appcomm_21_a05_bs_ru Elearning Course 1.00 Межличностная коммуникация: Уверенное общение / Interpersonal Communication: Communicating Assecomm_21_a04_bs_ru Elearning Course 1.00 Межличностная коммуникация: Доверие, убедительность, уверенность / Interpersonal Communication: Ccomm_21_a01_bs_ru Elearning Course 1.00 Межличностная коммуникация: Активное слушание / Interpersonal Communication: Listening Essentials comm_21_a03_bs_ru Elearning Course 1.00 Межличностная коммуникация: Сообщение, ориентированное на получателя / Interpersonal Communicacomm_21_a02_bs_ru Elearning Course 1.00 Рабочие конфликты / Workplace Conflict Рабочие конфликты: идентификация и разрешение конфликтов / Workplace Conflict: Recognizing and Rescomm_22_a01_bs_ru Elearning Course 1.00 Рабочие конфликты: cтратегии разрешения конфликтов / Workplace Conflict: Strategies for Resolving Confcomm_22_a02_bs_ru Elearning Course 1.00 Основы ведения переговоров / Negotiation Essentials Ведение переговоров: Что такое переговоры? / Negotiation Essentials: What Is Negotiation? comm_24_a01_bs_ru Elearning Course 1.00 Ведение переговоров: Планирование и подготовка / Negotiation Essentials: Planning for Negotiation comm_24_a02_bs_ru Elearning Course 1.00 Ведение переговоров: Эффективная коммуникация / Negotiation Essentials: Communicating comm_24_a03_bs_ru Elearning Course 1.00 Конструктивные отзывы и критика Предоставление обратной связи / Giving Feedback comm_29_a01_bs_ru Elearning Course 1.00 Программа по личностному развитию Бизнес этика / Business Ethics Принятие этичных решений / Making Decisions Ethically pd_02_a01_bs_ru Elearning Course 2.50 Бизнес этика для менеджеров / Business Ethics for Managers pd_02_a02_bs_ru Elearning Course 1.50 Принятие решений и разрешение проблем в бизнесе / Decision making and Problem solving for Business Процесс принятия делового решения / Making Decisions Dynamically pd_04_a04_bs_ru Elearning Course 2.50 Решение проблем: разработка альтернатив / Problem Solving: Generating Alternatives pd_04_a03_bs_ru Elearning Course 2.00 Профессиональное ведение бизнеса / Doing Business Professionally Цели и постановка целей / Goals and Setting Goals pd_05_a03_bs_ru Elearning Course 2.00 Основы непрерывного самообучения / Pursuing Successful Lifelong Learning pd_05_a05_bs_ru Elearning Course 2.00 Средства связи и работа с дистанционными сотрудниками / Telecommuting and the Remote Employee Основы удаленной работы: коммуникационные стратегии для дистанционного сотрудника / Telecommupd_08_a02_bs_ru Elearning Course 1.00 Основы удаленной работы: максимальная продуктивность дистанционного сотрудника / Telecommutingpd_08_a01_bs_ru Elearning Course 1.00 Творческое мышление и создание инновационных идей / Generating Creative & Innovative Ideas Творческое и инновационное мышление: развитие творческого подхода / Generating Creative and Innov pd_09_a01_bs_ru Elearning Course 1.00 Творческое и инновационное мышление: совершенствование командного творчества / Generating Creatpd_09_a02_bs_ru Elearning Course 1.00 Творческое и инновационное мышление: проверка идей и их развитие / Generating Creative and Innovatpd_09_a03_bs_ru Elearning Course 1.00 Управление карьерным ростом / Managing Your Career Управление карьерным ростом: cоздание плана / Managing Your Career: Creating a Plan pd_10_a01_bs_ru Elearning Course 1.00 Управление карьерным ростом: определение пути / Managing Your Career: Getting on the Right Track pd_10_a02_bs_ru Elearning Course 1.00 Управление профессиональным ростом: извлечение максимальной пользы из аттестаций / Managing Yopd_10_a05_bs_ru Elearning Course 1.00 Управление карьерным ростом: развитие профессиональных связей / Managing Your Career: Professiona pd_10_a03_bs_ru Elearning Course 1.00 Управление карьерным ростом: вы и ваш начальник / Managing Your Career: You and Your Boss pd_10_a04_bs_ru Elearning Course 1.00 Эффективное управление временем / Effective Time Management Управление временем: анализ временных затрат / Time Management: Analyzing Your Use of Time pd_11_a01_bs_ru Elearning Course 1.00 Управление временем: борьба с «пожирателями времени» / Time Management: Avoiding Time Stealers pd_11_a03_bs_ru Elearning Course 1.00 Управление временем: планирование времени и определение приоритетов / Time Management: Planninpd_11_a02_bs_ru Elearning Course 1.00 Принятие решений и разрешение проблем в бизнесе / Problem Solving and Decision Making Strategies Решение проблем: Введение / Problem Solving: The Fundamentals pd_12_a01_bs_ru Elearning Course 1.00 Решение проблем: Развитие навыков / Problem Solving: Determining and Building Your Strengths pd_12_a02_bs_ru Elearning Course 1.00 Решение проблем: Глубокий анализ / Problem Solving: Digging Deeper pd_12_a03_bs_ru Elearning Course 1.00 Принятие решений: Введение / Decision Making: The Fundamentals pd_12_a04_bs_ru Elearning Course 1.00 Принятие решений: Инструменты и техники / Decision Making: Tools and Techniques pd_12_a05_bs_ru Elearning Course 1.00 Принятие решений: Сложные решения / Decision Making: Making Tough Decisions pd_12_a06_bs_ru Elearning Course 1.00 PROJECT EFFECTIVENESS Программа управления проектом Управление проектами для сотрудников, не являющихся менеджерами проектов / Project Management for Non Project Managers Основы управления проектами / Project Management Fundamentals proj_01_a01_bs_ru Elearning Course 2.50 Переход к роли менеджера проектов / Transitioning into a Project Management Role proj_01_a02_bs_ru Elearning Course 3.00 Инициация и планирование проекта / Initiating and Planning a Project proj_01_a03_bs_ru Elearning Course 2.00 Управление проектом и мониторинг / Managing a Project proj_01_a04_bs_ru Elearning Course 2.50 Решение проблем и закрытие проекта / Troubleshooting and Closing the Project proj_01_a05_bs_ru Elearning Course 2.00 Методики формирования эффективной команды Как стать эффективным членом команды? / Optimizing Your Performance On a Team Как стать эффективным членом команды? / Being an Effective Team Member team_02_a01_bs_ru Elearning Course 1.00 Эффективное общение в команде / Effective Team Communication team_02_a04_bs_ru Elearning Course 1.00 Команда как единое целое / Elements of a Cohesive Team team_02_a03_bs_ru Elearning Course 1.00 Постановка целей и распределение ролей в команде / Establishing Team Goals and Responsibilities team_02_a02_bs_ru Elearning Course 1.00 Использование обратной связи для повышения производительности команды / Using Feedback to Improteam_02_a05_bs_ru Elearning Course 1.00 Управление командой / Leading Teams Управление командой: Развитие команды и командной культуры / Leading Teams: Developing the Team ateam_03_a03_bs_ru Elearning Course 1.00 Управление командой: Разрешение конфликтов / Leading Teams: Dealing with Conflict team_03_a07_bs_ru Elearning Course 1.00 Управление командой: Развитие доверия и преданности / Leading Teams: Building Trust and Commitmentteam_03_a04_bs_ru Elearning Course 1.00 Управление командой: Определение целей, назначение ролей и разработка рекомендаций / Leading Teteam_03_a02_bs_ru Elearning Course 1.00 Управление командой: Эффективное общение и сотрудничество / Leading Teams: Fostering Effective Comteam_03_a05_bs_ru Elearning Course 1.00 Управление командой: Достижение успеха / Leading Teams: Launching a Successful Team team_03_a01_bs_ru Elearning Course 1.00 Управление командой: Мотивация и повышение производительности / Leading Teams: Motivating and Oteam_03_a06_bs_ru Elearning Course 1.00 Программа развития навыков консультирования Сертифицированный профессионал в области бизнес аналитики (CBAP) / Certified Business Analysis Professional (CBAP ) Основные понятия бизнес анализа / Core Concepts in Business Analysis cons_01_a01_bs_ru Elearning Course 1.50 Исследование компании и разработка бизнес кейса / Enterprise Analysis and Making a Business Case cons_01_a02_bs_ru Elearning Course 2.50 SALES and CUSTOMER FACING SKILLS Программа по клиентскому сервису Поддержка клиентов, навыки / Customer Support Specialist, Skills Help Desk: Нацеленность на результат / Interacting with the Customer cust_02_a01_bs_ru Elearning Course 3.00 39

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Управление конфликтами, стрессами и временем / Managing Conflict, Stress, and Time cust_02_a03_bs_ru Elearning Course 2.50 Поддержка клиентов, процесс / Customer Support, Process Повышение эффективности работы службы поддержки клиентов / Management Tools and Metrics cust_03_a03_bs_ru Elearning Course 2.00 Основы ITIL V3 / IT Infrastructure Library (ITIL) Foundations V3 ITIL V3 ITIL и «жизненный цикл» услуг / ITIL V3 ITIL and the Service Lifecycle ib_itil_a01_it_ru Elearning Course 1.50 Основы клиентского сервиса / Customer Service Fundamentals Основы клиентского сервиса: Построение отношений с клиентами / Customer Service Fundamentals: Buil cust_09_a01_bs_ru Elearning Course 1.00 Основы клиентского сервиса: Процесс обслуживания / Customer Service in the Field cust_09_a02_bs_ru Elearning Course 1.00 Основы клиентского сервиса: Обслуживание по телефону / Customer Service over the Phone cust_09_a03_bs_ru Elearning Course 1.00 Основы клиентского сервиса: Внутренние клиенты / Internal Customer Service cust_09_a04_bs_ru Elearning Course 1.00 Основы клиентского сервиса: Разрешение конфликтов / Customer Service Confrontation and Conflict cust_09_a05_bs_ru Elearning Course 1.00 Основы клиентского сервиса: Улучшение качества обслуживания / Shaping the Direction of Customer Servcust_09_a06_bs_ru Elearning Course 1.00 Indian English FINANCE, HUMAN RESOURCES and ADMINISTRATION Finance and Accounting Curriculum Fundamental Finance for non Finance Professionals / Fundamental Finance for non Finance Professionals The Principles of Financial Management / The Principles of Financial Management fin_01_a01_bs_enin Elearning Course 2.50 The Basics of Budgeting / The Basics of Budgeting fin_01_a02_bs_enin Elearning Course 2.00 MANAGEMENT and LEADERSHIP Management Curriculum The Essentials of Mentoring / The Essentials of Mentoring Mentoring Effectively / Mentoring Effectively mgmt_10_a01_bs_enin Elearning Course 2.00 Managing Organizational Change / Managing Organizational Change Managing Change: Building Positive Support for Change / Managing Change: Building Positive Support for Cha mgmt_13_a02_bs_enin Elearning Course 1.00 Managing Change: Handling Resistance to Change / Managing Change: Dealing with Resistance to Change mgmt_13_a03_bs_enin Elearning Course 1.00 Managing Change: Sustaining Organisational Change / Managing Change: Sustaining Organizational Change mgmt_13_a04_bs_enin Elearning Course 1.00 Managing Change: Understanding Change / Managing Change: Understanding Change mgmt_13_a01_bs_enin Elearning Course 1.00 Business Coaching Essentials / Business Coaching Essentials Business Coaching: Building the Coaching Relationship / Business Coaching: Building the Coaching Relationshipmgmt_14_a03_bs_enin Elearning Course 1.00 Business Coaching: Using Different Coaching Styles / Business Coaching: Using Different Coaching Styles mgmt_14_a04_bs_enin Elearning Course 1.00 Business Coaching: Conducting Coaching Sessions / Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_enin Elearning Course 1.00 Business Coaching: Getting Ready to Coach / Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_enin Elearning Course 1.00 Leadership Curriculum Moving from Management to Leadership / Moving from Management to Leadership The Communication of a Shared Vision / The Communication of a Shared Vision lead_01_a02_bs_enin Elearning Course 5.00 Coaching Performance / Coaching Performance lead_01_a06_bs_enin Elearning Course 2.00 Leadership Essentials / Leadership Essentials Leadership Essentials: Building Your Influence as a Leader / Leadership Essentials: Building Your Influence as a lead_05_a03_bs_enin Elearning Course 1.00 Leadership Essentials: Communicating Vision / Leadership Essentials: Communicating Vision lead_05_a02_bs_enin Elearning Course 1.00 Leadership Essentials: Creating Your Own Leadership Development Plan / Leadership Essentials: Creating Yourlead_05_a08_bs_enin Elearning Course 1.00 Leadership Essentials: Leading Business Execution / Leadership Essentials: Leading Business Execution lead_05_a05_bs_enin Elearning Course 1.00 Leadership Essentials: Leading Change / Leadership Essentials: Leading Change lead_05_a07_bs_enin Elearning Course 1.00 Leadership Essentials: Leading Innovation / Leadership Essentials: Leading Innovation lead_05_a06_bs_enin Elearning Course 1.00 Leadership Essentials: Leading with Emotional Intelligence / Leadership Essentials: Leading with Emotional Int lead_05_a04_bs_enin Elearning Course 1.00 Leadership Essentials: Motivating Employees / Leadership Essentials: Motivating Employees lead_05_a01_bs_enin Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Communication Curriculum Giving Successful Presentations / Giving Successful Presentations Presenting Successfully / Presenting Successfully comm_05_a01_bs_enin Elearning Course 3.00 Delivering the Message / Delivering the Message comm_05_a02_bs_enin Elearning Course 3.00 Emotional Intelligence at Work / Emotional Intelligence at Work Emotional Intelligence in the Workplace / Emotional Intelligence in the Workplace comm_09_a02_bs_enin Elearning Course 1.50 Building Improved Work Relationships / Building Improved Work Relationships Effective Interfunctional Relationships / Effective Interfunctional Relationships comm_12_a01_bs_enin Elearning Course 2.50 Obtaining Results without Authority / Obtaining Results without Authority Getting Results by Building Relationships / Getting Results by Building Relationships comm_13_a01_bs_enin Elearning Course 2.00 E mail Essentials for Business / E mail Essentials for Business Addressing and Redistributing E mail / Addressing and Redistributing E mail comm_17_a02_bs_enin Elearning Course 1.00 Managing Your E mail / Managing Your E mail comm_17_a03_bs_enin Elearning Course 1.00 Using E mail and Instant Messaging Effectively / Using E mail and Instant Messaging Effectively comm_17_a01_bs_enin Elearning Course 1.00 Telephone Essentials for Business / Telephone Essentials for Business Essential Skills for Professional Telephone Calls / Essential Skills for Professional Telephone Calls comm_18_a01_bs_enin Elearning Course 1.00 Interpersonal Communication / Interpersonal Communication Interpersonal Communication: Being Approachable / Interpersonal Communication: Being Approachable comm_21_a05_bs_enin Elearning Course 1.00 Interpersonal Communication: Communicating Assertively / Interpersonal Communication: Communicating Ascomm_21_a04_bs_enin Elearning Course 1.00 Interpersonal Communication: Communicating with Confidence / Interpersonal Communication: Communicatcomm_21_a01_bs_enin Elearning Course 1.00 Interpersonal Communication: Listening Essentials / Interpersonal Communication: Listening Essentials comm_21_a03_bs_enin Elearning Course 1.00 Interpersonal Communication: Targeting Your Message / Interpersonal Communication: Targeting Your Messacomm_21_a02_bs_enin Elearning Course 1.00 Workplace Conflict / Workplace Conflict Workplace Conflict: Recognising and Responding to Conflict / Workplace Conflict: Recognizing and Respondingcomm_22_a01_bs_enin Elearning Course 1.00 Workplace Conflict: Strategies for Resolving Conflicts / Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_enin Elearning Course 1.00 Negotiation Essentials / Negotiation Essentials Negotiation Essentials: What Is Negotiation? / Negotiation Essentials: What Is Negotiation? comm_24_a01_bs_enin Elearning Course 1.00 Negotiation Essentials: Planning for Negotiation / Negotiation Essentials: Planning for Negotiation comm_24_a02_bs_enin Elearning Course 1.00 Negotiation Essentials: Communicating / Negotiation Essentials: Communicating comm_24_a03_bs_enin Elearning Course 1.00 Personal Development Curriculum Take Control of Your Time by Working More Effectively / Take Control of Your Time by Working More Effectively Your Time and You / Your Time and You pd_01_a01_bs_enin Elearning Course 3.00 Techniques for Improved Time Management / Techniques for Improved Time Management pd_01_a02_bs_enin Elearning Course 2.50 Developing Excellent Time Management Habits / Developing Excellent Time Management Habits pd_01_a03_bs_enin Elearning Course 3.50 Managing Organisational Change / Managing Organizational Change Preparing for Change / Preparing for Change pd_03_a02_bs_enin Elearning Course 3.00 Decision making and Problem solving for Business / Decision making and Problem solving for Business 40

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Making Decisions Dynamically / Making Decisions Dynamically pd_04_a04_bs_enin Elearning Course 2.50 Generating Creative & Innovative Ideas / Generating Creative & Innovative Ideas Generating Creative and Innovative Ideas: Enhancing Your Creativity / Generating Creative and Innovative Ideapd_09_a01_bs_enin Elearning Course 1.00 Generating Creative and Innovative Ideas: Maximising Team Creativity / Generating Creative and Innovative Idpd_09_a02_bs_enin Elearning Course 1.00 Generating Creative and Innovative Ideas: Verifying and Building on Ideas / Generating Creative and Innovativ pd_09_a03_bs_enin Elearning Course 1.00 Managing Your Career / Managing Your Career Managing Your Career: Creating a Plan / Managing Your Career: Creating a Plan pd_10_a01_bs_enin Elearning Course 1.00 Managing Your Career: Getting on the Right Track / Managing Your Career: Getting on the Right Track pd_10_a02_bs_enin Elearning Course 1.00 Managing Your Career: Leveraging the Performance Appraisal / Managing Your Career: Leveraging the Performpd_10_a05_bs_enin Elearning Course 1.00 Managing Your Career: Professional Networking Essentials / Managing Your Career: Professional Networking Epd_10_a03_bs_enin Elearning Course 1.00 Effective Time Management / Effective Time Management Time Management: Analysing Your Use of Time / Time Management: Analyzing Your Use of Time pd_11_a01_bs_enin Elearning Course 1.00 Time Management: Avoiding Time Stealers / Time Management: Avoiding Time Stealers pd_11_a03_bs_enin Elearning Course 1.00 Time Management: Planning and Prioritising Your Time / Time Management: Planning and Prioritizing Your Timpd_11_a02_bs_enin Elearning Course 1.00 Problem Solving and Decision Making Strategies / Problem Solving and Decision Making Strategies Problem Solving: The Fundamentals / Problem Solving: The Fundamentals pd_12_a01_bs_enin Elearning Course 1.00 Problem Solving: Determining and Building Your Strengths / Problem Solving: Determining and Building Your Spd_12_a02_bs_enin Elearning Course 1.00 Problem Solving: Probing Deeper / Problem Solving: Digging Deeper pd_12_a03_bs_enin Elearning Course 1.00 Decision Making: The Fundamentals / Decision Making: The Fundamentals pd_12_a04_bs_enin Elearning Course 1.00 Decision Making: Tools and Techniques / Decision Making: Tools and Techniques pd_12_a05_bs_enin Elearning Course 1.00 Decision Making: Making Tough Decisions / Decision Making: Making Tough Decisions pd_12_a06_bs_enin Elearning Course 1.00 PROJECT EFFECTIVENESS Project Management Curriculum Project Management Essentials (PMBOK Guide Fourth Edition aligned) / Project Management Essentials (PMBOK Guide Fourth Edition aligned) Managing Projects within Organisations / Managing Projects within Organizations proj_05_a01_bs_enin Elearning Course 2.00 Project Management Overview / Project Management Overview proj_05_a02_bs_enin Elearning Course 1.50 Project Management Process Groups / Project Management Process Groups proj_05_a03_bs_enin Elearning Course 2.00 Project Integration Management (PMBOK Guide Fourth Edition aligned) / Project Integration Management (PMBOK Guide Fourth Edition aligned) Integrated Initiation and Planning / Integrated Initiation and Planning proj_06_a01_bs_enin Elearning Course 2.00 Integrated Project Execution, Monitoring and Control / Integrated Project Execution, Monitoring, and Control proj_06_a02_bs_enin Elearning Course 1.50 Integrated Project Change Control and Close / Integrated Project Change Control and Close proj_06_a03_bs_enin Elearning Course 1.50 Project Time Management (PMBOK Guide Fourth Edition aligned) / Project Time Management (PMBOK Guide Fourth Edition aligned) Defining and Sequencing Project Activities / Defining and Sequencing Project Activities proj_08_a01_bs_enin Elearning Course 2.00 Estimating Activity Resources and Durations / Estimating Activity Resources and Durations proj_08_a02_bs_enin Elearning Course 2.00 Developing and Controlling the Project Schedule / Developing and Controlling the Project Schedule proj_08_a03_bs_enin Elearning Course 2.00 Project Cost Management (PMBOK Guide Fourth Edition aligned) / Project Cost Management (PMBOK Guide Fourth Edition aligned) Estimating and Budgeting Project Costs / Estimating and Budgeting Project Costs proj_09_a01_bs_enin Elearning Course 2.00 Controlling Costs / Controlling Costs proj_09_a02_bs_enin Elearning Course 1.50 Project Quality Management (PMBOK Guide Fourth Edition aligned) / Project Quality Management (PMBOK Guide Fourth Edition aligned) Project Quality Planning / Project Quality Planning proj_10_a01_bs_enin Elearning Course 2.00 Quality Assurance and Quality Control / Quality Assurance and Quality Control proj_10_a02_bs_enin Elearning Course 2.00 Team Building Curriculum Optimising Your Performance on a Team / Optimizing Your Performance On a Team Being an Effective Team Member / Being an Effective Team Member team_02_a01_bs_enin Elearning Course 1.00 Effective Team Communication / Effective Team Communication team_02_a04_bs_enin Elearning Course 1.00 Elements of a Bonded Team / Elements of a Cohesive Team team_02_a03_bs_enin Elearning Course 1.00 Establishing Team Goals and Responsibilities / Establishing Team Goals and Responsibilities team_02_a02_bs_enin Elearning Course 1.00 Using Feedback to Improve Team Performance / Using Feedback to Improve Team Performance team_02_a05_bs_enin Elearning Course 1.00 Leading Teams / Leading Teams Leading Teams: Building Trust and Commitment / Leading Teams: Building Trust and Commitment team_03_a04_bs_enin Elearning Course 1.00 Leading Teams: Dealing with Conflict / Leading Teams: Dealing with Conflict team_03_a07_bs_enin Elearning Course 1.00 Leading Teams: Developing the Team and its Culture / Leading Teams: Developing the Team and its Culture team_03_a03_bs_enin Elearning Course 1.00 Leading Teams: Establishing Goals, Roles and Guidelines / Leading Teams: Establishing Goals, Roles, and Guideteam_03_a02_bs_enin Elearning Course 1.00 Leading Teams: Promoting Effective Communication and Collaboration / Leading Teams: Fostering Effective C team_03_a05_bs_enin Elearning Course 1.00 Leading Teams: Launching a Successful Team / Leading Teams: Launching a Successful Team team_03_a01_bs_enin Elearning Course 1.00 Leading Teams: Managing Virtual Teams / Leading Teams: Managing Virtual Teams team_03_a08_bs_enin Elearning Course 1.00 Leading Teams: Motivating and Optimising Performance / Leading Teams: Motivating and Optimizing Performteam_03_a06_bs_enin Elearning Course 1.00 SALES and CUSTOMER FACING SKILLS Customer Service Curriculum Excelling at Customer Service / Excelling at Customer Service The Fundamentals of Exceptional Customer Service / The Fundamentals of Exceptional Customer Service cust_05_a02_bs_enin Elearning Course 3.00 Customers, Confrontation and Conflict / Customers, Confrontation and Conflict cust_05_a05_bs_enin Elearning Course 5.00 Customer Service Fundamentals / Customer Service Fundamentals Customer Service Fundamentals: Building Rapport in Customer Relationships / Customer Service Fundamenta cust_09_a01_bs_enin Elearning Course 1.00 Customer Service in the Field / Customer Service in the Field cust_09_a02_bs_enin Elearning Course 1.00 Customer Service over the Phone / Customer Service over the Phone cust_09_a03_bs_enin Elearning Course 1.00 Internal Customer Service / Internal Customer Service cust_09_a04_bs_enin Elearning Course 1.00 Customer Service Confrontation and Conflict / Customer Service Confrontation and Conflict cust_09_a05_bs_enin Elearning Course 1.00 Shaping the Direction of Customer Service in Your Organisation / Shaping the Direction of Customer Service incust_09_a06_bs_enin Elearning Course 1.00 Hindi MANAGEMENT and LEADERSHIP ल डर शप प यक रम ल डर शप आव यकत ए / Leadership Essentials ल डर शप आव यकत ए : कमर च रय क प र रत करन / Leadership Essentials: Motivating Employees lead_05_a01_bs_hi Elearning Course 1.00 ल डर शप आव यकत ए : दशर न क प रस र करन / Leadership Essentials: Communicating Vision lead_05_a02_bs_hi Elearning Course 1.00 ल डर शप आव यकत ए : एक ल डर क प म अपन प रभ व क नम र ण करन / Leadership Essentials: Building Your Inlead_05_a03_bs_hi Elearning Course 1.00 ल डर शप आव यकत ए : भ वन मक ब द धम त स ल ड करन / Leadership Essentials: Leading with Emotional Inte lead_05_a04_bs_hi Elearning Course 1.00 ल डर शप आव यकत ए : य वस यक न प दन क पहल करन / Leadership Essentials: Leading Business Executio lead_05_a05_bs_hi Elearning Course 1.00 ल डर शप आव यकत ए : इन व शन क पहल करन / Leadership Essentials: Leading Innovation lead_05_a06_bs_hi Elearning Course 1.00 ल डर शप आव यकत ए : अग रण प रवतर न / Leadership Essentials: Leading Change lead_05_a07_bs_hi Elearning Course 1.00 ल डर शप आव यकत ए : अपन वय क ल डर शप वक स य जन बन न / Leadership Essentials: Creating Your Owlead_05_a08_bs_hi Elearning Course 1.00 प रब धन प यक रम प रवतर न क स थ त लम ल बठ न / Managing Organizational Change 41

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type प रवतर न क स थ त लम ल बठ न : प रवतर न क समझन / Managing Change: Understanding Change mgmt_13_a01_bs_hi Elearning Course 1.00 प रवतर न क स थ त लम ल बठ न : प रवतर न क लए सक र मक समथर न प र त करन / Managing Change: Building Pmgmt_13_a02_bs_hi Elearning Course 1.00 प रवतर न क स थ त लम ल बठ न : प रवतर न क प र तर ध क स मन करन / Managing Change: Dealing with Resistanmgmt_13_a03_bs_hi Elearning Course 1.00 प रवतर न क स थ त लम ल बठ न : स गठन मक प रवतर न क बन ए रखन / Managing Change: Sustaining Organiza mgmt_13_a04_bs_hi Elearning Course 1.00 य वस यक म गर दशर न क आव यक त व / Business Coaching Essentials य वस यक म गर दशर न: म गर दशर न क लए त य र ह न / Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_hi Elearning Course 1.00 य वस यक म गर दशर न: म गर दशर न सत र क स च लन / Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_hi Elearning Course 1.00 य वस यक म गर दशर न: म गर दशर न स ब ध थ पत करन / Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_hi Elearning Course 1.00 य वस यक म गर दशर न: व भ न म गर दशर न श लय क उपय ग करन / Business Coaching: Using Different Coachin mgmt_14_a04_bs_hi Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS स व द प यक रम बज़न स म ई म ल स ब ध अ नव यर ब त / E mail Essentials for Business ई म ल और व रत स द श क प रभ वश ल प रय ग करन / Using E mail and Instant Messaging Effectively comm_17_a01_bs_hi Elearning Course 1.00 ई म ल स ब धन और प न वतरण करन / Addressing and Redistributing E mail comm_17_a02_bs_hi Elearning Course 1.00 अपन ई म ल प रब धत करन / Managing Your E mail comm_17_a03_bs_hi Elearning Course 1.00 इ टरपसर नल स व द / Interpersonal Communication इ टरपसर नल स व द: आ म व व स क स थ स व द करन / Interpersonal Communication: Communicating with Conf comm_21_a01_bs_hi Elearning Course 1.00 इ टरपसर नल स व द: अपन स द श क ल क षत करन / Interpersonal Communication: Targeting Your Message comm_21_a02_bs_hi Elearning Course 1.00 इ टरपसर नल स व द: वण आव यकत ए / Interpersonal Communication: Listening Essentials comm_21_a03_bs_hi Elearning Course 1.00 इ टरपसर नल स व द: न चय मक प स स व द करन / Interpersonal Communication: Communicating Assertively comm_21_a04_bs_hi Elearning Course 1.00 इ टरपसर नल स व द: स लभ ह न / Interpersonal Communication: Being Approachable comm_21_a05_bs_hi Elearning Course 1.00 क यर थल पर मतभ द / Workplace Conflict क यर थल पर मतभ द: मतभ द क पहच न करन और उसक स ब ध म प र त क रय करन / Workplace Conflict: Recogniz comm_22_a01_bs_hi Elearning Course 1.00 क यर थल पर मतभ द: मतभ द क सम ध न करन क लए क यर न तय / Workplace Conflict: Strategies for Resolvincomm_22_a02_bs_hi Elearning Course 1.00 समझ त व त र क आव यक त व / Negotiation Essentials समझ त व त र क आव यक त व: समझ त व त र क य ह? / Negotiation Essentials: What Is Negotiation? comm_24_a01_bs_hi Elearning Course 1.00 समझ त व त र क आव यक त व: समझ त व त र क य जन बन न / Negotiation Essentials: Planning for Negotiaticomm_24_a02_bs_hi Elearning Course 1.00 समझ त व त र क आव यक त व: स व द करन / Negotiation Essentials: Communicating comm_24_a03_bs_hi Elearning Course 1.00 य क तगत वक स प यक रम रचन मक और इन व टव वच र द न / Generating Creative & Innovative Ideas रचन मक और इन व टव वच र द न : अपन रचन मकत बढ़ न / Generating Creative and Innovative Ideas: Enh pd_09_a01_bs_hi Elearning Course 1.00 रचन मक और इन व टव वच र द न : ट म क रचन मकत क अ धकतम करन / Generating Creative and Innova pd_09_a02_bs_hi Elearning Course 1.00 रचन मक और इन व टव वच र द न : वच र क स य पत तथ वक सत करन / Generating Creative and Innovat pd_09_a03_bs_hi Elearning Course 1.00 अपन क रयर क दश द न / Managing Your Career अपन क रयर क दश द न : य जन बन न / Managing Your Career: Creating a Plan pd_10_a01_bs_hi Elearning Course 1.00 अपन क रयर क दश द न : सह र त पर रहन / Managing Your Career: Getting on the Right Track pd_10_a02_bs_hi Elearning Course 1.00 अपन क रयर म न ज करन : परफ़ म स अप र ज़ल स ल भ वत ह न / Managing Your Career: Leveraging the Performpd_10_a05_bs_hi Elearning Course 1.00 अपन क रयर क दश द न : प र फ़ शनल न टव कर ग क आव यकत ए / Managing Your Career: Professional Networki pd_10_a03_bs_hi Elearning Course 1.00 अपन क रयर क दश द न : आप और आपक ब स / Managing Your Career: You and Your Boss pd_10_a04_bs_hi Elearning Course 1.00 प रभ व ट इम म न जम ट / Effective Time Management ट इम म न जम ट: अपन समय क उपय ग क व ल षण करन / Time Management: Analyzing Your Use of Time pd_11_a01_bs_hi Elearning Course 1.00 ट इम म न जम ट: अपन समय क नय जन और प र थ मकत तय करन / Time Management: Planning and Prioritizinpd_11_a02_bs_hi Elearning Course 1.00 ट इम म न जम ट: समय बरब द करन व ल क रक स बचन / Time Management: Avoiding Time Stealers pd_11_a03_bs_hi Elearning Course 1.00 सम य सम ध न और नणर य क षमत स ब ध क यर न तय / Problem Solving and Decision Making Strategies सम य सम ध न: ब नय द ज नक र / Problem Solving: The Fundamentals pd_12_a01_bs_hi Elearning Course 1.00 सम य सम ध न: अपन श क तय क नध र रण व वक स / Problem Solving: Determining and Building Your Strengpd_12_a02_bs_hi Elearning Course 1.00 सम य सम ध न: गहर ई स स चन / Problem Solving: Digging Deeper pd_12_a03_bs_hi Elearning Course 1.00 नणर य ल न : म ल सद ध त / Decision Making: The Fundamentals pd_12_a04_bs_hi Elearning Course 1.00 नणर य ल न : उपकरण और ट क न क / Decision Making: Tools and Techniques pd_12_a05_bs_hi Elearning Course 1.00 नणर य ल न : क ठन नणर य ल न / Decision Making: Making Tough Decisions pd_12_a06_bs_hi Elearning Course 1.00 PROJECT EFFECTIVENESS ट म वक स प यक रम ट म म अपन प रदशर न ब हतर बन ए / Optimizing Your Performance On a Team ट म क एक प रभ व सद य बनन / Being an Effective Team Member team_02_a01_bs_hi Elearning Course 1.00 ट म क ल य तथ उ तरद य व नध र रत करन / Establishing Team Goals and Responsibilities team_02_a02_bs_hi Elearning Course 1.00 एकज ट ट म क एल म ट / Elements of a Cohesive Team team_02_a03_bs_hi Elearning Course 1.00 प रभ वश ल ट म स व द / Effective Team Communication team_02_a04_bs_hi Elearning Course 1.00 ट म प रदशर न म स ध र क लए फ़ डब क क उपय ग करन / Using Feedback to Improve Team Performance team_02_a05_bs_hi Elearning Course 1.00 ट म क न त व करन / Leading Teams ट म क न त व करन : एक सफल ट म क ल च करन / Leading Teams: Launching a Successful Team team_03_a01_bs_hi Elearning Course 1.00 ट म क न त व करन : ल य, भ मक ए, और दश नद श थ पत करन / Leading Teams: Establishing Goals, Roles, team_03_a02_bs_hi Elearning Course 1.00 ट म क ल ड करन : ट म और उसक स क त क वक स करन / Leading Teams: Developing the Team and its Cult team_03_a03_bs_hi Elearning Course 1.00 ट म क न त व करन : व व स और प र तबद धत वक सत करन / Leading Teams: Building Trust and Commitment team_03_a04_bs_hi Elearning Course 1.00 ट म क न त व करन : प रभ व स व द और सहय ग क बढ़ व द न / Leading Teams: Fostering Effective Communicati team_03_a05_bs_hi Elearning Course 1.00 ट म क न त व करन : प रदशर न क प र रत करन और ब हतर बन न / Leading Teams: Motivating and Optimizing Perfoteam_03_a06_bs_hi Elearning Course 1.00 ट म क न त व करन : वर ध स नपटन / Leading Teams: Dealing with Conflict team_03_a07_bs_hi Elearning Course 1.00 ट म क न त व करन : वच र अल ट म क प रब धन / Leading Teams: Managing Virtual Teams team_03_a08_bs_hi Elearning Course 1.00 SALES and CUSTOMER FACING SKILLS ग र हक स व प यक रम ग र हक स व क ब नय द त व / Customer Service Fundamentals ग र हक स व क आध रभ त सद ध त: ग र हक स ब ध म स ह दर क वक स करन / Customer Service Fundamentals: Build cust_09_a01_bs_hi Elearning Course 1.00 फ़ ड म ग र हक स व / Customer Service in the Field cust_09_a02_bs_hi Elearning Course 1.00 फ़ न पर ग र हक स व / Customer Service over the Phone cust_09_a03_bs_hi Elearning Course 1.00 आ त रक ग र हक स व / Internal Customer Service cust_09_a04_bs_hi Elearning Course 1.00 ग र हक स व क द र न टकर व एव वर ध / Customer Service Confrontation and Conflict cust_09_a05_bs_hi Elearning Course 1.00 अपन स गठन म ग र हक स व क दश नध र रत करन / Shaping the Direction of Customer Service in Your Organiz cust_09_a06_bs_hi Elearning Course 1.00 Spanish BUSINESS STRATEGY and OPERATIONS Operations Curriculum Fundamentals of Lean for Business Organizations / Fundamentals of Lean for Business Organizations Introducción a Lean para organizaciones de servicios y fabricación / Introduction to Lean for Service and Manuoper_20_a01_bs_esdo Elearning Course 1.00 Utilizar Lean para la perfección y la calidad / Using Lean for Perfection and Quality oper_20_a02_bs_esdo Elearning Course 1.00 Herramientas y técnicas de Lean para mejorar el flujo y la producción 'pull' / Lean Tools and Techniques for Flooper_20_a03_bs_esdo Elearning Course 1.00 42

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Reducir los desperdicios y simplificar el flujo de valor con Lean / Reducing Waste and Streamlining Value Flow oper_20_a04_bs_esdo Elearning Course 1.00 Trazar un mapa de la cadena de valor en un negocio Lean / Value Stream Mapping in Lean Business oper_20_a05_bs_esdo Elearning Course 1.00 Aplicar Lean para organizaciones de servicios y fabricación / Applying Lean in Service and Manufacturing Orga oper_20_a06_bs_esdo Elearning Course 1.00 Strategic Planning Curriculum Developing Strategic Thinking Acumen / Developing Strategic Thinking Acumen Desarrollar la habilidad de pensamiento estratégico de obtener una visión general / Developing the Strategic Tstgy_08_a02_bs_esdo Elearning Course 1.00 FINANCE, HUMAN RESOURCES and ADMINISTRATION Programa de estudio de Soporte Administrativo Habilidades esenciales para profesionales de soporte administrativo / Essential Skills for Administrative Support Professionals Profesionales administrativos: representar a su jefe / Administrative Professionals: Representing Your Boss ad_01_a01_bs_esdo Elearning Course 1.00 Profesionales administrativos: tareas de apoyo administrativo comunes / Administrative Professionals: Commad_01_a02_bs_esdo Elearning Course 1.00 Profesionales administrativos: maximización de la relación con su jefe / Administrative Professionals: Maximizad_01_a03_bs_esdo Elearning Course 1.00 Profesionales administrativos: interactuar con otros / Administrative Professionals: Interacting with Others ad_01_a04_bs_esdo Elearning Course 1.00 Profesionales administrativos: causar una buena impresión / Administrative Professionals: Putting Your Best F ad_01_a05_bs_esdo Elearning Course 1.00 MANAGEMENT and LEADERSHIP Programa de estudio de Gestión Gestión del cambio en la organización / Managing Organizational Change Gestión del cambio: entender el cambio / Managing Change: Understanding Change mgmt_13_a01_bs_esdo Elearning Course 1.00 Gestión del cambio: construir un apoyo positivo para el cambio / Managing Change: Building Positive Support mgmt_13_a02_bs_esdo Elearning Course 1.00 Gestión del cambio: abordar la resistencia al cambio / Managing Change: Dealing with Resistance to Change mgmt_13_a03_bs_esdo Elearning Course 1.00 Gestión del cambio: sostener el cambio en la organización / Managing Change: Sustaining Organizational Chanmgmt_13_a04_bs_esdo Elearning Course 1.00 Elementos esenciales del entrenamiento empresarial / Business Coaching Essentials Entrenamiento empresarial: prepararse para brindar entrenamiento personalizado / Business Coaching: Gettinmgmt_14_a01_bs_esdo Elearning Course 1.00 Entrenamiento empresarial: dirigir sesiones de entrenamiento / Business Coaching: Conducting Coaching Sessmgmt_14_a02_bs_esdo Elearning Course 1.00 Entrenamiento empresarial: construir una relación de entrenamiento / Business Coaching: Building the Coach mgmt_14_a03_bs_esdo Elearning Course 1.00 Entrenamiento empresarial: utilizar distintos estilos de entrenamiento / Business Coaching: Using Different Comgmt_14_a04_bs_esdo Elearning Course 1.00 Puntos esenciales de la gestión / Management Essentials Elementos esenciales de gestión: Dirigir a otras personas / Management Essentials: Directing Others mgmt_15_a01_bs_esdo Elearning Course 1.00 Elementos esenciales de la gestión: Delegación / Management Essentials: Delegating mgmt_15_a02_bs_esdo Elearning Course 1.00 Elementos esenciales de gestión: Desarrollar a sus subalternos directos / Management Essentials: Developing mgmt_15_a03_bs_esdo Elearning Course 1.00 Elementos esenciales de gestión: Hacer frente al comportamiento difícil de un empleado / Management Essenmgmt_15_a04_bs_esdo Elearning Course 1.00 Elementos esenciales de gestión: Gestionar un equipo diverso / Management Essentials: Managing a Diverse Tmgmt_15_a05_bs_esdo Elearning Course 1.00 Elementos esenciales de gestión: Tratar a sus subalternos directos de forma justa / Management Essentials: T mgmt_15_a06_bs_esdo Elearning Course 1.00 Elementos esenciales de gestión: Preocuparse por sus subalternos directos / Management Essentials: Caring amgmt_15_a07_bs_esdo Elearning Course 1.00 Puntos esenciales de la gestión del talento / Talent Management Essentials Gestión del talento: Conceptos básicos / Talent Management: Basics mgmt_18_a01_bs_esdo Elearning Course 1.00 Gestión del talento: Planificar / Talent Management: Planning mgmt_18_a02_bs_esdo Elearning Course 1.00 Gestión del talento: Adquirir talento / Talent Management: Acquiring Talent mgmt_18_a03_bs_esdo Elearning Course 1.00 Gestión del talento: Desarrollar y lograr el compromiso de gente con talento / Talent Management: Developinmgmt_18_a04_bs_esdo Elearning Course 1.00 Gestión del talento: Retener el talento / Talent Management: Retaining Talent mgmt_18_a05_bs_esdo Elearning Course 1.00 Fundamentos básicos para el gerente primerizo Gerente primerizo: comprender la función del gerente / First Time Manager: Understanding a Manager's Role mgmt_16_a01_bs_esdo Elearning Course 1.00 PROFESSIONAL EFFECTIVENESS Programa de estudio de Comunicaciones Comunicación interpersonal / Interpersonal Communication Comunicación interpersonal: comunicarse con seguridad / Interpersonal Communication: Communicating wit comm_21_a01_bs_esdo Elearning Course 1.00 Comunicación interpersonal: enfocar su mensaje / Interpersonal Communication: Targeting Your Message comm_21_a02_bs_esdo Elearning Course 1.00 Comunicación interpersonal: elementos esenciales de la escucha / Interpersonal Communication: Listening Es comm_21_a03_bs_esdo Elearning Course 1.00 Comunicación interpersonal: comunicarse de forma asertiva / Interpersonal Communication: Communicating comm_21_a04_bs_esdo Elearning Course 1.00 Comunicación interpersonal: ser accesible / Interpersonal Communication: Being Approachable comm_21_a05_bs_esdo Elearning Course 1.00 Conflictos en el lugar de trabajo / Workplace Conflict Conflictos en el lugar de trabajo: reconocimiento de los conflictos y respuesta ante ellos / Workplace Conflict: comm_22_a01_bs_esdo Elearning Course 1.00 Conflictos en el lugar de trabajo: estrategias para la resolución de conflictos / Workplace Conflict: Strategies focomm_22_a02_bs_esdo Elearning Course 1.00 Elementos esenciales de la negociación / Negotiation Essentials Elementos esenciales de la negociación: qué es la negociación? / Negotiation Essentials: What Is Negotiation comm_24_a01_bs_esdo Elearning Course 1.00 Elementos esenciales de la negociación: planificar la negociación / Negotiation Essentials: Planning for Negotiacomm_24_a02_bs_esdo Elearning Course 1.00 Elementos esenciales de la negociación: comunicación / Negotiation Essentials: Communicating comm_24_a03_bs_esdo Elearning Course 1.00 Puntos esenciales de la inteligencia emocional / Emotional Intelligence Essentials Qué es la inteligencia emocional? / What is Emotional Intelligence? comm_25_a01_bs_esdo Elearning Course 1.00 Mejorar sus habilidades de inteligencia emocional: conocimiento de sí mismo y autogestión / Improving Your comm_25_a02_bs_esdo Elearning Course 1.00 Uso de la inteligencia emocional en el trabajo / Using Emotional Intelligence on the Job comm_25_a03_bs_esdo Elearning Course 1.00 Puntos fundamentales de la comunicación intercultural / Fundamentals of Cross Cultural Communication La cultura y su efecto en la comunicación / Culture and Its Effect on Communication comm_26_a01_bs_esdo Elearning Course 1.00 Comunicación entre culturas / Communicating Across Cultures comm_26_a02_bs_esdo Elearning Course 1.00 Mejorar la comunicación en las relaciones interculturales / Improving Communication in Cross cultural Relatiocomm_26_a03_bs_esdo Elearning Course 1.00 Obtención de resultados sin autoridad directa / Getting Results without Direct Authority Obtener resultados sin autoridad directa: Desarrollar relaciones y generar credibilidad / Getting Results witho comm_27_a01_bs_esdo Elearning Course 1.00 Obtener resultados sin autoridad directa : comunicación persuasiva / Getting Results without Direct Authoritycomm_27_a02_bs_esdo Elearning Course 1.00 Obtener resultados sin autoridad directa: Reciprocidad / Getting Results without Direct Authority: Reciprocity comm_27_a03_bs_esdo Elearning Course 1.00 Obtener resultados sin autoridad directa: Influir en su jefe / Getting Results without Direct Authority: Influenc comm_27_a04_bs_esdo Elearning Course 1.00 Puntos esenciales de la escucha / Listening Essentials Elementos esenciales de la escucha: fundamentos de la escucha / Listening Essentials: The Basics of Listening comm_28_a01_bs_esdo Elearning Course 1.00 Elementos esenciales de la escucha: mejorar sus habilidades de escucha / Listening Essentials: Improving Yourcomm_28_a02_bs_esdo Elearning Course 1.00 Críticas y comentarios constructivos / Constructive Feedback and Criticism Proporcionar retroalimentación / Giving Feedback comm_29_a01_bs_esdo Elearning Course 1.00 Ofrecer una crítica constructiva / Giving Constructive Criticism comm_29_a02_bs_esdo Elearning Course 1.00 Recibir retroalimentación y crítica / Receiving Feedback and Criticism comm_29_a03_bs_esdo Elearning Course 1.00 Comunicarse con diplomacia y tacto Transmitir un mensaje difícil con diplomacia y tacto / Delivering a Difficult Message with Diplomacy and Tact comm_34_a03_bs_esdo Elearning Course 1.00 Programa de estudio de Desarrollo personal Optimización del equilibrio entre su trabajo y su vida personal / Optimizing Your Work/Life Balance Optimización del equilibrio entre trabajo y vida personal: análisis de su equilibrio de vida / Optimizing Your Wopd_06_a01_bs_esdo Elearning Course 1.00 Optimización del equilibrio entre trabajo y vida personal: mantener su equilibrio vital / Optimizing Your Work/pd_06_a02_bs_esdo Elearning Course 1.00 Optimización del equilibrio entre su trabajo y su vida personal: tomar el control de su estrés / Optimizing Yourpd_06_a03_bs_esdo Elearning Course 1.00 43

Business Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type La diversidad en el trabajo / Diversity on the Job La diversidad en el trabajo: la importancia de la diversidad y los cambios en el lugar de trabajo / Diversity on t pd_07_a01_bs_esdo Elearning Course 1.00 La diversidad en el trabajo: nosotros ante la diversidad / Diversity on the Job: Diversity and You pd_07_a02_bs_esdo Elearning Course 1.00 Gestión de la carrera profesional / Managing Your Career Gestión de la carrera profesional: creación de un plan / Managing Your Career: Creating a Plan pd_10_a01_bs_esdo Elearning Course 1.00 Gestión de la carrera profesional: ir por buen camino / Managing Your Career: Getting on the Right Track pd_10_a02_bs_esdo Elearning Course 1.00 Gestión de la carrera profesional: elementos esenciales para la formación de una red de contactos profesiona pd_10_a03_bs_esdo Elearning Course 1.00 Gestión de la carrera profesional: usted y su jefe / Managing Your Career: You and Your Boss pd_10_a04_bs_esdo Elearning Course 1.00 Gestión de la carrera profesional: aprovechar la evaluación de rendimiento / Managing Your Career: Leveraginpd_10_a05_bs_esdo Elearning Course 1.00 Gestión eficiente del tiempo / Effective Time Management Gestión del tiempo: analizar cómo emplea su tiempo / Time Management: Analyzing Your Use of Time pd_11_a01_bs_esdo Elearning Course 1.00 Gestión del tiempo: planificar el tiempo y establecer un orden de prioridades / Time Management: Planning a pd_11_a02_bs_esdo Elearning Course 1.00 Gestión del tiempo: evitar los ladrones de tiempo / Time Management: Avoiding Time Stealers pd_11_a03_bs_esdo Elearning Course 1.00 Resolución de problemas y estrategias para tomar decisiones / Problem Solving and Decision Making Strategies Resolución de problemas: fundamentos / Problem Solving: The Fundamentals pd_12_a01_bs_esdo Elearning Course 1.00 Resolución de problemas: identificar y desarrollar las fortalezas / Problem Solving: Determining and Building Ypd_12_a02_bs_esdo Elearning Course 1.00 Resolución de problemas: profundizar / Problem Solving: Digging Deeper pd_12_a03_bs_esdo Elearning Course 1.00 Toma de decisiones: fundamentos / Decision Making: The Fundamentals pd_12_a04_bs_esdo Elearning Course 1.00 Toma de decisiones: herramientas y técnicas / Decision Making: Tools and Techniques pd_12_a05_bs_esdo Elearning Course 1.00 Toma de decisiones: tomar decisiones difíciles / Decision Making: Making Tough Decisions pd_12_a06_bs_esdo Elearning Course 1.00 Gestión del cambio organizativo / Dealing with Organizational Change Comprensión del cambio en la organización / Understanding Organizational Change pd_13_a01_bs_esdo Elearning Course 1.00 Prepararse para el cambio en una organización / Preparing for Organizational Change pd_13_a02_bs_esdo Elearning Course 1.00 Aceptar el cambio en la organización / Embracing Organizational Change pd_13_a03_bs_esdo Elearning Course 1.00 SALES and CUSTOMER FACING SKILLS Programa de estudio de Servicio al Cliente Aspectos fundamentales del servicio de atención al cliente / Customer Service Fundamentals Fundamentos del servicio de atención al cliente: crear compenetración en las relaciones con el cliente / Custo cust_09_a01_bs_esdo Elearning Course 1.00 Servicio de atención al cliente sobre el terreno / Customer Service in the Field cust_09_a02_bs_esdo Elearning Course 1.00 Servicio de atención al cliente por teléfono / Customer Service over the Phone cust_09_a03_bs_esdo Elearning Course 1.00 Servicio de atención al cliente interno / Internal Customer Service cust_09_a04_bs_esdo Elearning Course 1.00 Confrontación y conflicto en el servicio de atención al cliente / Customer Service Confrontation and Conflict cust_09_a05_bs_esdo Elearning Course 1.00 Dar forma a la dirección del servicio de atención al cliente en su organización / Shaping the Direction of Custo cust_09_a06_bs_esdo Elearning Course 1.00 Orientación hacia el cliente Identificar y administrar las expectativas de los clientes / Identifying and Managing Customer Expectations cust_10_a01_bs_esdo Elearning Course 1.00 44

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type SOFTWARE DEVELOPMENT Microsoft Web Applications Microsoft Visual Studio 2013: Windows Store App Essentials HTML5 and JavaScript Microsoft Windows Store App Essentials with HTML5: Overview wd_wshj_a01_it_enus Elearning Course 1.50 Microsoft Windows Store App Essentials with HTML5: The UI and Layout Controls wd_wshj_a02_it_enus Elearning Course 2.50 Microsoft Windows Store App Essentials with HTML5: PLM and Contracts wd_wshj_a03_it_enus Elearning Course 1.50 Microsoft Windows Store App Essentials with HTML5: Navigation, Contacts, Tiles wd_wshj_a04_it_enus Elearning Course 2.00 Microsoft Windows Store App Essentials with HTML5: Input Devices and User Touch wd_wshj_a05_it_enus Elearning Course 1.50 Microsoft Windows Store App Essentials with HTML5: Managing Data wd_wshj_a06_it_enus Elearning Course 1.50 Microsoft Windows Store App Essentials with HTML5: Security wd_wshj_a07_it_enus Elearning Course 1.00 Microsoft Windows Store App Essentials with HTML5: Deployment wd_wshj_a08_it_enus Elearning Course 1.50 Microsoft Visual Studio 2012: Programming in HTML5 with JavaScript and CSS3 Microsoft Visual Studio 2012: Introduction to HTML5 and CSS3 wd_hjsc_a01_it_enus Elearning Course 2.50 Microsoft Visual Studio 2012: HTML5 and JavaScript wd_hjsc_a02_it_enus Elearning Course 2.50 Microsoft Visual Studio 2012: Advanced HTML5 and JavaScript wd_hjsc_a03_it_enus Elearning Course 1.50 Microsoft Visual Studio 2012: HTML5 APIs and Local Storage wd_hjsc_a04_it_enus Elearning Course 1.50 Microsoft Visual Studio 2012: HTML5, CSS3, and Adaptive UIs wd_hjsc_a05_it_enus Elearning Course 2.50 Microsoft Visual Studio 2012: HTML5 Graphics and Animation wd_hjsc_a06_it_enus Elearning Course 2.00 Microsoft Visual Studio 2012: Consuming and Transmitting Data with HTML5 wd_hjsc_a07_it_enus Elearning Course 2.00 Microsoft Visual Studio 2012: Utilizing the HTML5 WebSocket API and Web Workers wd_hjsc_a08_it_enus Elearning Course 1.50 Microsoft Azure and Web Services Working With Local Data Access Technologies cl_mazw_a01_it_enus Elearning Course 3.00 Querying and Manipulating Data with the Entity Framework cl_mazw_a02_it_enus Elearning Course 2.50 Creating and Consuming WCF Web Services cl_mazw_a03_it_enus Elearning Course 3.00 WCF Instancing and Concurrency and WCF Data Services cl_mazw_a04_it_enus Elearning Course 1.00 Creating and Consuming Web API Services cl_mazw_a05_it_enus Elearning Course 3.00 Data Access and Services with Microsoft Azure cl_mazw_a06_it_enus Elearning Course 3.00 Preparing and Packaging Applications For Deployment cl_mazw_a07_it_enus Elearning Course 2.50 Web Application and Services Deployment cl_mazw_a08_it_enus Elearning Course 1.50 Web API Essentials Web API Essentials sd_apid_a01_it_enus Elearning Course 2.00 Web API Advanced sd_apid_a02_it_enus Elearning Course 2.50 Microsoft Azure Microsoft Azure: Introduction cl_msaz_a01_it_enus Elearning Course 2.00 Microsoft Azure: Networks and Storage cl_msaz_a02_it_enus Elearning Course 2.50 Microsoft Azure: Publishing and Caching cl_msaz_a03_it_enus Elearning Course 2.50 Web Development Technologies Introduction to Ajax Development Ajax Basics wt_ajax_a01_it_enus Elearning Course 2.50 Ajax API Essentials wt_ajax_a02_it_enus Elearning Course 2.00 Ajax Applications and Server Communication wt_ajax_a03_it_enus Elearning Course 2.00 Ajax Ajax: Requesting Data and Retrieving Responses wt_ajaz_a01_it_enus Elearning Course 1.00 CQRS Theory Introduction to CQRS sd_cqrs_a01_it_enus Elearning Course 2.00 Java 2 Programming Java SE7 Fundamentals Java SE7 Fundamentals: Introduction to Java jl_jsef_a01_it_enus Elearning Course 1.50 Java SE7 Fundamentals: Variables, Operators, and Objects jl_jsef_a02_it_enus Elearning Course 1.50 Java SE7 Fundamentals: Decision Constructs, Arrays, and Loops jl_jsef_a03_it_enus Elearning Course 1.50 Java SE7 Fundamentals: Overloading, Validation, and Object Oriented Concepts jl_jsef_a04_it_enus Elearning Course 1.50 Java SE7 Fundamentals: Handling Errors and Deploying Applications jl_jsef_a05_it_enus Elearning Course 1.00 Java SE 7 New Features Java SE7 New Features: Java Language and Technology Enhancements jl_jses_a01_it_enus Elearning Course 1.00 Java SE7 New Features: I/O, Network, and Desktop Enhancements jl_jses_a02_it_enus Elearning Course 1.50 Java SE7 Professional Java SE7 Professional: Syntax and Class Design jl_jsep_a01_it_enus Elearning Course 2.00 Java SE7 Professional: Generics, Errors, and I/O jl_jsep_a02_it_enus Elearning Course 2.00 Java SE7 Professional: File I/O, Concurrency, JDBC, and Localization jl_jsep_a03_it_enus Elearning Course 2.00 Introduction to Java EE 6 Introduction to Java EE 6 jl_jteo_a01_it_enus Elearning Course 1.50 Developing Applications Using Java Spring Java Spring: Spring Application Basics jl_spng_a01_it_enus Elearning Course 3.00 Java Spring: Annotation Configuration and Java Configuration in Spring jl_spng_a02_it_enus Elearning Course 3.50 Java Spring: Creating Web Applications Using Spring MVC jl_spng_a03_it_enus Elearning Course 3.00 Java Spring: Working with Data in Spring jl_spng_a04_it_enus Elearning Course 3.00 Java Spring: Aspect Oriented Programming Using Spring AOP jl_spng_a05_it_enus Elearning Course 3.50 Java Spring: Adding Security Using the Spring Security Project jl_spng_a06_it_enus Elearning Course 2.50 Java Hibernate Getting Started with Java Hibernate jl_hbnt_a01_it_enus Elearning Course 2.00 Customized Mapping and Basic Querying in Java Hibernate jl_hbnt_a02_it_enus Elearning Course 2.00 Advanced Querying in Java Hibernate jl_hbnt_a03_it_enus Elearning Course 1.50 Java SE 8 Fundamentals Java SE 8 Fundamentals: Introduction to Java jl_jsee_a01_it_enus Elearning Course 1.50 Java SE 8 Fundamentals: Classes and Objects jl_jsee_a02_it_enus Elearning Course 1.50 Java SE 8 Fundamentals: Methods, Encapsulation, and Conditionals jl_jsee_a03_it_enus Elearning Course 1.50 Java SE 8 Fundamentals: Data Manipulation and Inheritance jl_jsee_a04_it_enus Elearning Course 2.00 Java SE 8 Fundamentals: Interfaces, Exceptions, and Deployment jl_jsee_a05_it_enus Elearning Course 1.50 Java SE 8 Programming Java SE 8 Programming: Encapsulation, Polymorphism, and Abstraction jl_sepr_a01_it_enus Elearning Course 2.00 Java SE 8 Programming: Interfaces, Lambda Expressions, Collections, and Generics jl_sepr_a02_it_enus Elearning Course 1.50 Java SE 8 Programming: Inheritance, Interfaces, Exceptions, and Deployment jl_sepr_a03_it_enus Elearning Course 1.50 Java SE 8 Programming: Date/Time API, I/O and File I/O (NIO.2), and Concurrency jl_sepr_a04_it_enus Elearning Course 2.00 Microsoft.NET Software Development Tools 45

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Microsoft.NET Framework 4: Windows Application Development with Visual C# 2010 Creating Windows Applications with C# 2010 sd_wdcs_a01_it_enus Elearning Course 2.00 Creating User Interfaces for Windows Applications with C# 2010 sd_wdcs_a02_it_enus Elearning Course 3.00 Windows Applications Content Creation and Management with C# 2010 sd_wdcs_a03_it_enus Elearning Course 2.50 Windows Applications Databinding with C# 2010 sd_wdcs_a04_it_enus Elearning Course 2.50 Customizing and Managing Multithreaded Applications with C# 2010 sd_wdcs_a05_it_enus Elearning Course 3.50 Securing and Deploying WPF Applications with C# 2010 sd_wdcs_a06_it_enus Elearning Course 2.50 Web Applications Development with Microsoft.NET Framework 4 using Visual Basic 2010 Microsoft.NET Framework 4.0: Web Applications with Visual Studio 2010 and Visual Basic 2010 sd_masp_a01_it_enus Elearning Course 2.00 Microsoft.NET Framework 4.0: Web Form Controls with VB 2010 sd_masp_a02_it_enus Elearning Course 3.00 Microsoft.NET Framework 4.0: Data Integration with VB 2010 sd_masp_a03_it_enus Elearning Course 3.00 Microsoft.NET Framework 4.0: Client Side Scripting and AJAX with VB 2010 sd_masp_a04_it_enus Elearning Course 1.50 Microsoft.NET Framework 4.0: ASP.NET MVC 2 with VB 2010 sd_masp_a05_it_enus Elearning Course 1.50 Microsoft.NET Framework 4.0: Configuring and Deploying Web Applications with VB 2010 sd_masp_a06_it_enus Elearning Course 2.50 Microsoft.NET Framework 4: Debugging, Tracing and Monitoring Web Applications with VB 2010 sd_masp_a07_it_enus Elearning Course 2.00 Microsoft.NET Framework 4.0: Web Application Optimization and Customization with VB 2010 sd_masp_a08_it_enus Elearning Course 2.00 Microsoft.NET Framework 4: Web Application Development with Visual C# 2010 Microsoft.NET Framework 4: Web Applications with Visual Studio 2010 and Visual C# 2010 sd_masc_a01_it_enus Elearning Course 2.00 Microsoft.NET Framework 4: Web Form Controls with C# 2010 sd_masc_a02_it_enus Elearning Course 3.00 Microsoft.NET Framework 4: Data Integration with C# 2010 sd_masc_a03_it_enus Elearning Course 3.00 Microsoft.NET Framework 4: Client Side Scripting and AJAX with C# 2010 sd_masc_a04_it_enus Elearning Course 2.00 Microsoft.NET Framework 4: ASP.NET MVC 2 with C# 2010 sd_masc_a05_it_enus Elearning Course 1.50 Microsoft.NET Framework 4: Configuring and Deploying Web Applications with C# 2010 sd_masc_a06_it_enus Elearning Course 2.50 Microsoft.NET Framework 4: Debugging, Tracing and Monitoring Web Applications with C# 2010 sd_masc_a07_it_enus Elearning Course 2.00 Microsoft.NET Framework 4: Web Application Optimization and Customization with C# 2010 sd_masc_a08_it_enus Elearning Course 2.00 Windows Communication Foundation Development in C# with Microsoft.NET Framework (70 513) Getting Started with WCF 4 Using C# 2010 sd_wccs_a01_it_enus Elearning Course 2.50 WCF 4 Contracts, Behaviors, and Data Management Using C# 2010 sd_wccs_a02_it_enus Elearning Course 2.50 Securing and Managing a WCF 4 Application with C# 2010 sd_wccs_a03_it_enus Elearning Course 2.00 Discovery, Routing, and RESTful Services in WCF 4 Applications with C# 2010 sd_wccs_a04_it_enus Elearning Course 1.00 Accessing Data with Microsoft.NET Framework for C# Developers (70 516) Getting Started with ADO.NET 4 Connections and Commands Using C# 2010 sd_adcs_a01_it_enus Elearning Course 2.00 Managing ADO.NET 4 Connections and Commands with C# 2010 sd_adcs_a02_it_enus Elearning Course 3.00 Getting Started with ADO.NET 4 DataSets Using C# 2010 sd_adcs_a03_it_enus Elearning Course 2.00 Viewing and Navigating Data with ADO.NET 4 DataSets Using C# 2010 sd_adcs_a04_it_enus Elearning Course 1.50 Updating ADO.NET DataSets with C# 2010 sd_adcs_a05_it_enus Elearning Course 2.00 Synchronizing Data and Managing ADO.NET 4 Applications with C# 2010 sd_adcs_a06_it_enus Elearning Course 3.00 Working with the ADO.NET Entity Framework 4 Using C# 2010 sd_adcs_a07_it_enus Elearning Course 2.50 Using LINQ and XML with ADO.NET 4 and C# 2010 sd_adcs_a08_it_enus Elearning Course 1.50 Microsoft.NET Framework 4: Windows Communication Foundation with Visual Basic 2010 Getting Started with WCF 4 using VB 2010 sd_wcvb_a01_it_enus Elearning Course 2.50 WCF 4 Contracts, Behaviors, and Data Management Using Visual Basic 2010 sd_wcvb_a02_it_enus Elearning Course 2.50 Securing and Managing a WCF 4 Application with Visual Basic 2010 sd_wcvb_a03_it_enus Elearning Course 2.00 Discovery, Routing, and RESTful Services in WCF 4 Applications with VB 2010 sd_wcvb_a04_it_enus Elearning Course 1.00 Microsoft.NET Framework 4: Accessing Data with Visual Basic 2010 Getting Started with ADO.NET 4 Connections and Commands Using Visual Basic 2010 sd_advb_a01_it_enus Elearning Course 2.00 Managing ADO.NET 4 Connections and Commands with Visual Basic 2010 sd_advb_a02_it_enus Elearning Course 3.00 Getting Started with ADO.NET 4 DataSets using Visual Basic 2010 sd_advb_a03_it_enus Elearning Course 2.00 Updating ADO.NET DataSets with Visual Basic 2010 sd_advb_a05_it_enus Elearning Course 2.00 Viewing and Navigating Data with ADO.NET 4 DataSets using Visual Basic 2010 sd_advb_a04_it_enus Elearning Course 1.50 Synchronizing Data and Managing ADO.NET 4 Applications with Visual Basic 2010 sd_advb_a06_it_enus Elearning Course 3.00 Working with the ADO.NET Entity Framework 4 using Visual Basic 2010 sd_advb_a07_it_enus Elearning Course 2.50 Using LINQ and XML with ADO.NET 4 and Visual Basic2010 sd_advb_a08_it_enus Elearning Course 1.50 Microsoft.NET Framework 4: Windows Application Development with Visual Basic 2010 Windows Application Development with Visual Basic 2010 sd_wdvb_a01_it_enus Elearning Course 2.00 Creating User Interfaces for Windows Applications with Visual Basic 2010 sd_wdvb_a02_it_enus Elearning Course 2.00 Windows Applications Content Creation and Management with Visual Basic 2010 sd_wdvb_a03_it_enus Elearning Course 2.50 Windows Applications Databinding with Visual Basic 2010 sd_wdvb_a04_it_enus Elearning Course 2.50 Customizing and Managing Multithreaded Applications with Visual Basic 2010 sd_wdvb_a05_it_enus Elearning Course 3.50 Securing and Deploying WPF Applications with Visual Basic 2010 sd_wdvb_a06_it_enus Elearning Course 2.50 Microsoft.NET: An Overview.NET Overview: Windows, Web, and the Cloud sd_mnov_a01_it_enus Elearning Course 3.50 Essentials of Developing Windows Store Apps Using C# Getting Familiar With Windows 8.1 UI and Layout wd_wsae_a01_it_enus Elearning Course 2.50 Working With Data and Files wd_wsae_a02_it_enus Elearning Course 3.50 Navigation and Layout in Windows Store Apps wd_wsae_a03_it_enus Elearning Course 2.50 Working With Charms and Contracts wd_wsae_a04_it_enus Elearning Course 3.00 Working With The App Bar, Semantic Zoom, User Input, and Process Lifetime Management wd_wsae_a05_it_enus Elearning Course 3.00 Authentication, Authorization, and App Deployment wd_wsae_a06_it_enus Elearning Course 2.00 Microsoft.NET Framework: WPF with XAML and C# WPF Fundamentals with XAML and C# sd_wpfn_a01_it_enus Elearning Course 2.50 Architecture N Tier/REST Architecture N Tier/REST: Designing and Building Applications sd_arcr_a01_it_enus Elearning Course 2.00 Generic Languages Developing With Python Python Language Basics pg_dvpy_a01_it_enus Elearning Course 2.50 Applications of Python pg_dvpy_a02_it_enus Elearning Course 1.50 Advanced Python pg_dvpy_a03_it_enus Elearning Course 1.50 Software Development Fundamentals with Visual Studio Introduction to Programming sd_sdfm_a01_it_enus Elearning Course 2.50 Programming Basics sd_sdfm_a02_it_enus Elearning Course 3.00 Beginning Windows Applications sd_sdfm_a03_it_enus Elearning Course 2.00 Ruby On Rails Ruby on Rails Fundamentals pg_rubr_a01_it_enus Elearning Course 1.50 46

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Ruby on Rails Database Fundamentals pg_rubr_a02_it_enus Elearning Course 1.00 Databases in Ruby on Rails: Advanced Concepts pg_rubr_a05_it_enus Elearning Course 1.00 Web APIs with Ruby on Rails pg_rubr_a06_it_enus Elearning Course 2.00 Ruby on Rails for.net Developers pg_rubr_a03_it_enus Elearning Course 2.50 Working with Databases in Ruby on Rails pg_rubr_a04_it_enus Elearning Course 1.50 Ruby Programming Getting Started with Ruby pg_ruby_a01_it_enus Elearning Course 2.00 Working with Ruby pg_ruby_a02_it_enus Elearning Course 2.00 Advanced Ruby Features pg_ruby_a03_it_enus Elearning Course 1.50 Working with Clojure Clojure Fundamentals sl_jclj_a01_it_enus Elearning Course 1.50 Data and State Management in Clojure sl_jclj_a02_it_enus Elearning Course 2.50 Optimizing Clojure Projects sl_jclj_a03_it_enus Elearning Course 1.50 Clojure Data Driven and Web Application Fundamentals sl_jclj_a04_it_enus Elearning Course 1.00 Introduction to R Programming Introduction to R Programming pg_rprg_a01_it_enus Elearning Course 2.50 Programming with ANSI C ANSI C Language Fundamentals sd_ansi_a01_it_enus Elearning Course 2.00 Iterations, Functions and Pointers in ANSI C sd_ansi_a02_it_enus Elearning Course 2.00 Data Structures and File Management in ANSI C sd_ansi_a03_it_enus Elearning Course 2.00 Optimizing and Debugging ANSI C Programs sd_ansi_a04_it_enus Elearning Course 2.00 Introduction to Swift Programming Swift Language Basics sd_swft_a01_it_enus Elearning Course 3.00 Using Swift Advanced Language Features sd_swft_a02_it_enus Elearning Course 2.50 C/C++ Programming C++11 Programming Essentials C++11: Programming Fundamentals pg_cpls_a01_it_enus Elearning Course 2.00 C++11: Programming Techniques pg_cpls_a02_it_enus Elearning Course 2.00 C++11: Programming with Boost pg_cpls_a03_it_enus Elearning Course 2.50 C++11: Advanced Techniques and C++14 Preview pg_cpls_a04_it_enus Elearning Course 1.50 Programming in C++ Programming in C++: Working with Classes pg_pcpp_a01_it_enus Elearning Course 1.00 Programming in C++: Arrays, Pointers, and STL pg_pcpp_a02_it_enus Elearning Course 1.00 Programming in C++: STL I/O and Headers, Templates, and Namespaces pg_pcpp_a03_it_enus Elearning Course 1.00 Programming in C++: Structure and Data Types pg_pcpp_a04_it_enus Elearning Course 2.00 Programming in C++: Program Structure and Exceptions pg_pcpp_a05_it_enus Elearning Course 2.00 Programming in C++: Tools and Techniques pg_pcpp_a06_it_enus Elearning Course 2.00 Software Programming Fundamentals Software Programming Fundamentals Getting Started with Software Programming sd_spff_a01_it_enus Elearning Course 1.50 Introduction to Software Program Design sd_spff_a02_it_enus Elearning Course 1.50 Software Program Control Flow Fundamentals sd_spff_a03_it_enus Elearning Course 1.50 Software Design Object oriented Design Beginning Object Oriented Design sd_oord_a01_it_enus Elearning Course 2.50 Service Oriented Architecture SOA Fundamentals sd_soae_a01_it_enus Elearning Course 2.00 SOLID Principles of Object oriented Design Introduction to SOLID sd_obod_a01_it_enus Elearning Course 2.00 SOLID Fundamentals sd_obod_a02_it_enus Elearning Course 2.50 Software Development Principles Agile Software Development Introducing Agile Software Development sd_agsd_a01_it_enus Elearning Course 2.00 Planning an Agile Software Development Project sd_agsd_a02_it_enus Elearning Course 2.00 Managing Agile Software Development sd_agsd_a03_it_enus Elearning Course 1.50 Agile Programming and Testing sd_agsd_a04_it_enus Elearning Course 2.00 Best Practices for Software Programming General Coding Best Practices 219736_ENG Elearning Course 3.50 Maintaining Quality Code 219763_ENG Elearning Course 1.75 Object oriented Coding Best Practices 219750_ENG Elearning Course 2.25 Programming Techniques and Strategies 219722_ENG Elearning Course 2.00 Advanced Scrum Advanced Scrum: Developing the Product and Sprint Backlogs sd_scrm_a01_it_enus Elearning Course 1.50 Advanced Scrum: Addressing Sprint Execution Challenges sd_scrm_a03_it_enus Elearning Course 1.50 Software Practices (SCRUM) Software Practices (SCRUM): SCRUM Roles sd_spsc_a01_it_enus Elearning Course 2.50 Software Practices (SCRUM): SCRUM Meetings sd_spsc_a02_it_enus Elearning Course 2.50 User Experience (UX) Design Foundations UX Design Foundations: Design Principles and Strategies sd_uxfd_a01_it_enus Elearning Course 1.50 UX Design Foundations: Techniques and Tools sd_uxfd_a02_it_enus Elearning Course 1.00 UX Design Foundations: Navigation, Layout, and Content sd_uxfd_a03_it_enus Elearning Course 1.00 Software Practices: Waterfall The Waterfall Software Development Model sd_wtfl_a01_it_enus Elearning Course 1.50 Software Testing Foundations Software Testing Foundations Fundamentals of Software Testing sd_sftf_a01_it_enus Elearning Course 2.50 Testing Throughout the Software Life Cycle sd_sftf_a02_it_enus Elearning Course 2.00 Static Techniques and Test Design in Software Testing sd_sftf_a03_it_enus Elearning Course 1.50 Black Box Software Testing Techniques sd_sftf_a04_it_enus Elearning Course 1.50 White Box Software Testing Techniques sd_sftf_a05_it_enus Elearning Course 1.00 Software Test Management sd_sftf_a06_it_enus Elearning Course 2.00 Configuration Management, Risks, and Incidents in Software Testing sd_sftf_a07_it_enus Elearning Course 1.00 Tool Support in Software Testing sd_sftf_a08_it_enus Elearning Course 1.50 Microsoft Visual Studio Team Foundation Server 2013 Administration 47

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Microsoft Team Foundation Server 2013: Installation and Configuration sd_mtfs_a01_it_enus Elearning Course 2.50 Microsoft Team Foundation Server 2013: Customization for Team Use sd_mtfs_a03_it_enus Elearning Course 3.00 Microsoft Team Foundation Server 2013: Managing an Implementation sd_mtfs_a02_it_enus Elearning Course 2.50 Microsoft Team Foundation Server 2013: Clients, Workspaces, and Version Control sd_mtfs_a04_it_enus Elearning Course 2.00 Selenium Automated Web Testing Selenium Automated Web Testing Fundamentals sd_slwt_a01_it_enus Elearning Course 2.00 Advanced Features of Selenium Automated Web Testing sd_slwt_a02_it_enus Elearning Course 1.50 Selenium and Java sd_slwt_a03_it_enus Elearning Course 1.50 Selenium and C# sd_slwt_a04_it_enus Elearning Course 1.00 Selenium and Python sd_slwt_a05_it_enus Elearning Course 1.00 Testing with JUnit JUnit Fundamentals jl_jtut_a01_it_enus Elearning Course 1.00 Working with JUnit Tests jl_jtut_a02_it_enus Elearning Course 1.00 Software Testing with Visual Studio Software Testing with Visual Studio: Create and Configure Test Plans sd_stvs_a01_it_enus Elearning Course 1.50 Software Testing with Visual Studio: Manage Test Cases sd_stvs_a02_it_enus Elearning Course 1.50 Software Testing with Visual Studio: Manage Test Execution Part 1 sd_stvs_a03_it_enus Elearning Course 1.50 Software Testing with Visual Studio: Manage Test Execution Part 2 sd_stvs_a04_it_enus Elearning Course 1.50 Debugging Fundamentals Introduction to Debugging sd_dbug_a01_it_enus Elearning Course 2.00 Visual Studio 2013 Debugging sd_dbug_a02_it_enus Elearning Course 2.00 Debugging Tools sd_dbug_a03_it_enus Elearning Course 1.50 Software Debugging in Windows sd_dbug_a04_it_enus Elearning Course 2.00 Software Testing Fundamentals Creating Software Tests sd_stfm_a01_it_enus Elearning Course 2.50 Managing, Troubleshooting, and Automating Software Tests sd_stfm_a02_it_enus Elearning Course 2.00 Microsoft Windows Store Apps Microsoft Advanced Windows Store App Development using HTML5 and JavaScript Microsoft Advanced Windows Store Apps with HTML5: Enhancing Performance wd_awsh_a01_it_enus Elearning Course 2.00 Microsoft Advanced Windows Store Apps with HTML5: Animations and Custom Controls wd_awsh_a02_it_enus Elearning Course 1.00 Microsoft Advanced Windows Store App Development with HTML5: Media and Devices wd_awsh_a03_it_enus Elearning Course 2.00 Microsoft Advanced Windows Store App Development with HTML5: User Interaction wd_awsh_a04_it_enus Elearning Course 1.00 Microsoft Advanced Windows Store App Development with HTML5: Data and Security wd_awsh_a05_it_enus Elearning Course 2.00 Microsoft Advanced Windows Store App Development with HTML5: Localize and Deploy wd_awsh_a06_it_enus Elearning Course 2.00 Advanced Windows Store App Development Using C# and XAML Advanced Windows Store Apps with C# in Visual Studio 2013: Data Management wd_awsa_a01_it_enus Elearning Course 2.00 Advanced Windows Store Apps with C# in Visual Studio 2013: The UI, Printing, WNS wd_awsa_a02_it_enus Elearning Course 2.00 Advanced Windows Store Apps with C# in Visual Studio 2013: Media and Devices wd_awsa_a03_it_enus Elearning Course 2.00 Advanced Windows Store Apps with C# in Visual Studio 2013: Security & Optimizing wd_awsa_a04_it_enus Elearning Course 1.50 Advanced Windows Store Apps with C# in Visual Studio 2013: Testing & Deployment wd_awsa_a05_it_enus Elearning Course 2.00 ASP.NET MVC Web Application Development Getting Started with ASP.NET MVC Web Applications in Visual Studio 2013 wd_dwap_a01_it_enus Elearning Course 2.00 Designing the User Experience in ASP.NET MVC Web Applications wd_dwap_a02_it_enus Elearning Course 4.00 Working with ASP.NET MVC 4 Models wd_dwap_a03_it_enus Elearning Course 4.00 ASP.NET MVC Databases and the Entity Framework wd_dwap_a04_it_enus Elearning Course 2.50 Developing the User Experience in ASP.NET MVC wd_dwap_a05_it_enus Elearning Course 3.50 Designing ASP.NET MVC Application Architecture wd_dwap_a06_it_enus Elearning Course 3.50 Implementing ASP.NET Authentication and Authorization wd_dwap_a07_it_enus Elearning Course 2.50 Debugging ASP.NET MVC Web Applications wd_dwap_a08_it_enus Elearning Course 1.50 Configuring and Deploying an ASP.NET MVC Application wd_dwap_a09_it_enus Elearning Course 2.50 Optimizing and Protecting Application Data wd_dwap_a10_it_enus Elearning Course 3.00 Microsoft C# Programming in C# Programming in C#: Managing Program Flow wd_pgcs_a01_it_enus Elearning Course 1.50 Programming in C#: Creating and Using Types wd_pgcs_a02_it_enus Elearning Course 2.00 Programming in C#: Debugging and Security Implementation wd_pgcs_a03_it_enus Elearning Course 1.00 Programming in C#: Implementing Data Access wd_pgcs_a04_it_enus Elearning Course 1.50 Eclipse Fundamentals of Eclipse Introduction to Eclipse sd_eclp_a01_it_enus Elearning Course 2.00 Using Eclipse sd_eclp_a02_it_enus Elearning Course 1.50 Microsoft LINQ Microsoft LINQ Getting Started with LINQ sd_linq_a01_it_enus Elearning Course 1.00 Microsoft Enterprise Library Microsoft Enterprise Library Microsoft Enterprise Library sd_enlb_a01_it_enus Elearning Course 1.50 Microsoft ORM NHibernate NHibernate Essentials sd_nhib_a01_it_enus Elearning Course 2.00 NHibernate Advanced Techniques sd_nhib_a02_it_enus Elearning Course 2.00 Microsoft Entity Framework Getting Started With Entity Framework sd_etyf_a01_it_enus Elearning Course 3.00 Advanced Entity Framework sd_etyf_a02_it_enus Elearning Course 2.50 Algorithms Introduction to Algorithms and Data Structures Introduction to Algorithms and Data Structures sd_alds_a01_it_enus Elearning Course 2.50 Mobile Application Development Programming Cross Platform Applications in Visual Studio with Xamarin Xamarin Android and ios Projects in Cross Platform Solutions in Visual Studio sd_xama_a01_it_enus Elearning Course 1.50 Cross Platform Shared Code and Xamarin.Forms in Visual Studio sd_xama_a02_it_enus Elearning Course 2.50 Windows Embedded Windows Embedded 8.1 Industry Windows Embedded 8.1 Industry sd_wemb_a01_it_enus Elearning Course 2.00 48

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Configuration Management Git Fundamentals Beginner Git sd_gitf_a01_it_enus Elearning Course 2.00 Advanced Git sd_gitf_a02_it_enus Elearning Course 2.00 Defensive Programming Defensive Programming in C# Defensive Coding Fundamentals for C# sd_dpcs_a01_it_enus Elearning Course 2.00 Defensive Coding for C# sd_dpcs_a02_it_enus Elearning Course 1.50 Mentoring Assets Mentoring Assets Mentoring 1Z0 851 Java Standard Edition 6 Programmer mnt310065 Mentoring Asset Mentoring 70 515 VB TS: Web Applications Development with.net 4 mnt70515vb Mentoring Asset Mentoring 70 513 C# TS: Windows Communication Foundation with.net 4 mnt70513cs Mentoring Asset Mentoring 70 515 C# TS: Web Applications Development with.net 4 mnt70515cs Mentoring Asset Mentoring 70 516 C# TS: Accessing Data with Microsoft.NET Framework 4 mnt70516cs Mentoring Asset Mentoring 70 511 C# TS: Windows Applications Development with.net 4 mnt70511cs Mentoring Asset Mentoring 70 513 VB TS: Windows Communication Foundation with.net 4 mnt70513vb Mentoring Asset Mentoring 70 516 VB TS: Accessing Data with Microsoft.NET Framework 4 mnt70516vb Mentoring Asset Mentoring 70 511 VB TS: Windows Applications Development with.net 4 mnt70511vb Mentoring Asset Mentoring 1Z0 804 Java SE 7 Programmer II mnt1z0804 Mentoring Asset Mentoring 70 480 Programming in HTML5 with JavaScript and CSS3 mnt70480 Mentoring Asset Mentoring BH0 010 Certified Tester Foundation Level mntbh0010 Mentoring Asset Mentoring 70 481 Developing Windows Store Apps using HTML5 and JavaScript mnt70481 Mentoring Asset Mentoring 70 482 Advanced Windows Store App Development, HTML5 and JavaScript mnt70482 Mentoring Asset Mentoring 70 483 Programming in C# mnt70483 Mentoring Asset Mentoring 98 361 Software Development Fundamentals mnt98361 Mentoring Asset Mentoring 70 484 Essentials of Developing Windows Store Apps Using C# mnt70484 Mentoring Asset Mentoring 70 486 Developing ASP.NET MVC Web Applications mnt70486 Mentoring Asset Mentoring 70 485 Advanced Windows Store App Development Using C# mnt70485 Mentoring Asset Mentoring 70 487 Developing Microsoft Azure and Web Services mnt70487 Mentoring Asset Mentoring 1Z0 803 Java SE 7 Programmer I mnt1z0803 Mentoring Asset Test Preps Test Preps TestPrep 1Z0 851 Java Standard Edition 6 Programmer TP310065_ENG Testprep Exam TestPrep 70 515 VB TS: Web Applications Development with.net 4 sd_masp_a01_tp_enus Testprep Exam 2.33 TestPrep 70 515 C# TS: Web Applications Development with.net 4 sd_masc_a01_tp_enus Testprep Exam 2.33 TestPrep 70 513 C# TS: Windows Communication Foundation with.net 4 sd_wccs_a01_tp_enus Testprep Exam 2.00 TestPrep 70 516 C# TS: Accessing Data with Microsoft.NET Framework 4 sd_adcs_a01_tp_enus Testprep Exam 2.33 TestPrep 70 511 C# TS: Windows Applications Development with.net 4 sd_wdcs_a01_tp_enus Testprep Exam 2.17 TestPrep 70 513 VB TS: Windows Communication Foundation with.net 4 sd_wcvb_a01_tp_enus Testprep Exam 2.00 TestPrep 1Z0 803 Java SE 7 Programmer I jl_jsef_a01_tp_enus Testprep Exam 2.50 TestPrep 70 511 VB TS: Windows Applications Development with.net 4 sd_wdvb_a01_tp_enus Testprep Exam 2.17 TestPrep 1Z0 804 Java SE 7 Programmer II jl_jsep_a01_tp_enus Testprep Exam 2.50 TestPrep 70 480 Programming in HTML5 with JavaScript and CSS3 wd_hjsc_a01_tp_enus Testprep Exam 2.25 TestPrep BH0 010 Certified Tester Foundation Level sd_sftf_a01_tp_enus Testprep Exam 1.00 TestPrep 70 481 Developing Windows Store Apps using HTML5 and JavaScript wd_wshj_a02_tp_enus Testprep Exam 3.17 TestPrep 70 482 Advanced Windows Store App Development, HTML5 and JavaScript wd_awsh_a01_tp_enus Testprep Exam 2.25 TestPrep 70 483 Programming in C# wd_pgcs_a01_tp_enus Testprep Exam 2.25 TestPrep 70 484 Essentials of Developing Windows Store Apps Using C# wd_wsae_a01_tp_enus Testprep Exam 2.00 TestPrep 98 361 Software Development Fundamentals sd_sdfm_a01_tp_enus Testprep Exam 0.75 TestPrep 70 485 Advanced Windows Store App Development Using C# wd_awsa_a01_tp_enus Testprep Exam 2.00 TestPrep 70 486 Developing ASP.NET MVC Web Applications wd_dwap_a01_tp_enus Testprep Exam 2.58 TestPrep 70 487 Developing Microsoft Azure and Web Services cl_mazw_a01_tp_enus Testprep Exam 2.50 TestPrep 70 516 VB TS: Accessing Data with Microsoft.NET Framework 4 sd_advb_a01_tp_enus Testprep Exam 2.33 OPERATING SYSTEMS AND SERVER TECHNOLOGIES CompTIA A+ CompTIA A+ 220 801 CompTIA A+ 220 801: BIOS and Motherboards cs_apel_a01_it_enus Elearning Course 1.50 CompTIA A+ 220 801: Memory, Expansion Cards and Storage Devices cs_apel_a02_it_enus Elearning Course 2.00 CompTIA A+ 220 801: CPUs, Connections, and Power Supplies cs_apel_a03_it_enus Elearning Course 1.50 CompTIA A+ 220 801: Configurations, Displays, Connectors, & Peripherals cs_apel_a04_it_enus Elearning Course 2.00 CompTIA A+ 220 801: Network Cabling, IP Addressing, Ports, and Protocols cs_apel_a05_it_enus Elearning Course 1.50 CompTIA A+ 220 801: Networking Technologies cs_apel_a06_it_enus Elearning Course 1.50 CompTIA A+ 220 801: Networking Devices and Tools cs_apel_a07_it_enus Elearning Course 1.00 CompTIA A+ 220 801: Laptops cs_apel_a08_it_enus Elearning Course 1.00 CompTIA A+ 220 801: Printers cs_apel_a09_it_enus Elearning Course 1.00 CompTIA A+ 220 801: Operational Procedures cs_apel_a10_it_enus Elearning Course 2.00 CompTIA A+ 220 802 CompTIA A+ 220 802: Introducing Microsoft Windows cs_appa_a01_it_enus Elearning Course 1.00 CompTIA A+ 220 802: Installing and Configuring Windows cs_appa_a02_it_enus Elearning Course 2.00 CompTIA A+ 220 802: Optimizing Windows cs_appa_a03_it_enus Elearning Course 1.00 CompTIA A+ 220 802: Managing Windows cs_appa_a04_it_enus Elearning Course 2.50 CompTIA A+ 220 802: Security and Data Disposal cs_appa_a05_it_enus Elearning Course 2.00 CompTIA A+ 220 802: Mobile Devices cs_appa_a06_it_enus Elearning Course 1.50 CompTIA A+ 220 802: System Troubleshooting cs_appa_a07_it_enus Elearning Course 2.50 CompTIA A+ 220 802: General Troubleshooting cs_appa_a08_it_enus Elearning Course 2.50 CompTIA Server+ CompTIA Server+ 2009 CompTIA Server+ 2009: System Hardware cs_csvr_a01_it_enus Elearning Course 2.50 CompTIA Server+ 2009: System Software cs_csvr_a02_it_enus Elearning Course 2.50 CompTIA Server+ 2009: Server Functions and Network Essentials cs_csvr_a03_it_enus Elearning Course 2.50 CompTIA Server+ 2009: Storage cs_csvr_a04_it_enus Elearning Course 1.50 CompTIA Server+ 2009: IT Environment cs_csvr_a05_it_enus Elearning Course 1.50 CompTIA Server+ 2009: Disaster Recovery cs_csvr_a06_it_enus Elearning Course 1.50 49

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type CompTIA Server+ 2009: Troubleshooting cs_csvr_a07_it_enus Elearning Course 2.00 CompTIA Server+ 2009: Network and Storage Troubleshooting cs_csvr_a08_it_enus Elearning Course 2.50 CompTIA Server+ 2014 CompTIA Server+ SK0 004: Server Architecture cs_svpf_a01_it_enus Elearning Course 2.00 CompTIA Server+ SK0 004: Server Administration I cs_svpf_a02_it_enus Elearning Course 3.00 CompTIA Server+ SK0 004: Server Administration II cs_svpf_a03_it_enus Elearning Course 1.50 CompTIA Server+ SK0 004: Storage cs_svpf_a04_it_enus Elearning Course 1.50 CompTIA Server+ SK0 004: Security cs_svpf_a05_it_enus Elearning Course 2.50 CompTIA Server+ SK0 004: Networking and Disaster Recovery cs_svpf_a06_it_enus Elearning Course 2.50 CompTIA Server+ SK0 004: Troubleshooting I cs_svpf_a07_it_enus Elearning Course 1.00 CompTIA Server+ SK0 004: Troubleshooting II cs_svpf_a08_it_enus Elearning Course 2.00 CompTIA Linux+ CompTIA Linux+ 2014 Powered By LPI: LX0 103 CompTIA Linux+ 2014 Powered By LPI: LX0 103: Advanced GNU and Unix Commands cs_lxps_a04_it_enus Elearning Course 1.50 CompTIA Linux+ 2014 Powered By LPI: LX0 103: Devices and Filesystems cs_lxps_a05_it_enus Elearning Course 2.00 CompTIA Linux+ 2014 Powered By LPI: LX0 103: System Architecture cs_lxps_a01_it_enus Elearning Course 2.00 CompTIA Linux+ 2014 Powered By LPI: LX0 103: Installation and Package Management cs_lxps_a02_it_enus Elearning Course 1.50 CompTIA Linux+ 2014 Powered By LPI: LX0 103: GNU and Unix Commands cs_lxps_a03_it_enus Elearning Course 2.00 CompTIA Linux+ 2014 Powered By LPI: LX0 104 CompTIA Linux+ 2014 Powered By LPI: LX0 104 Scripting and Administrative Tasks cs_lxpt_a01_it_enus Elearning Course 2.00 CompTIA Linux+ 2014 Powered By LPI: LX0 104 Essential System Services cs_lxpt_a02_it_enus Elearning Course 2.00 CompTIA Linux+ 2014 Powered By LPI: LX0 104 Networking Fundamentals cs_lxpt_a03_it_enus Elearning Course 1.50 CompTIA Linux+ 2014 Powered By LPI: LX0 104 Security, Data, and Accessibility cs_lxpt_a04_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013 Microsoft Sharepoint Server 2013: Core Solutions Microsoft SharePoint Server 2013 Core Solutions: Information Architecture es_cosp_a01_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013 Core Solutions: Logical and Physical Design es_cosp_a02_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013 Core Solutions: Installation es_cosp_a03_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013 Core Solutions: Web and Service Applications es_cosp_a04_it_enus Elearning Course 2.50 Microsoft SharePoint Server 2013 Core Solutions: Authentication es_cosp_a05_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013 Core Solutions: Security and Taxonomy es_cosp_a06_it_enus Elearning Course 1.00 Microsoft SharePoint Server 2013 Core Solutions: User Profiles and Search es_cosp_a07_it_enus Elearning Course 2.50 Microsoft SharePoint Server 2013 Core Solutions: Maintenance and Monitoring es_cosp_a08_it_enus Elearning Course 2.00 Microsoft SharePoint Server 2013 Developing Core Solutions Microsoft SharePoint Server 2013 Developing Core Solutions: Planning Sites es_spdu_a01_it_enus Elearning Course 2.00 Microsoft SharePoint Server 2013 Developing Core Solutions: Implement Security es_spdu_a02_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013 Developing Core Solutions: Managing Data es_spdu_a03_it_enus Elearning Course 2.00 Microsoft SharePoint Server 2013 Developing Core Solutions: Manage Solutions es_spdu_a04_it_enus Elearning Course 2.00 Microsoft SharePoint Server 2013 Developing Core Solutions: User Experience es_spdu_a05_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013 Developing Core Solutions: Business Processes es_spdu_a06_it_enus Elearning Course 1.00 Microsoft SharePoint Server 2013 Developing Core Solutions: Create Office Apps es_spdu_a07_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013: Designing Advanced Solutions Microsoft SharePoint Server 2013 Designing Advanced Solutions: Upgrading es_dsas_a01_it_enus Elearning Course 2.00 Microsoft SharePoint Server 2013 Designing Advanced Solutions: Continuity es_dsas_a02_it_enus Elearning Course 2.00 Microsoft SharePoint Server 2013 Designing Advanced Solutions: Search Services es_dsas_a03_it_enus Elearning Course 1.50 Microsoft SharePoint Server 2013 Designing Advanced Solutions: Content Support es_dsas_a04_it_enus Elearning Course 2.00 Microsoft SharePoint Server 2013 Designing Advanced Solutions: Applications es_dsas_a05_it_enus Elearning Course 2.50 Microsoft SharePoint Server 2013 Designing Advanced Solutions: Support Service es_dsas_a06_it_enus Elearning Course 1.00 Microsoft SharePoint Server 2013 Designing Advanced Solutions: Solutions es_dsas_a07_it_enus Elearning Course 2.00 Microsoft SharePoint Server 2010 Microsoft SharePoint 2010: Configuring Installing and Configuring Microsoft SharePoint 2010 es_msst_a01_it_enus Elearning Course 2.50 Core Configuration for SharePoint 2010 es_msst_a02_it_enus Elearning Course 1.50 Upgrading to Microsoft SharePoint 2010 es_msst_a03_it_enus Elearning Course 2.50 Configuring and Administrating SharePoint 2010 Search es_msst_a04_it_enus Elearning Course 2.00 Configuring Web Applications for SharePoint 2010 es_msst_a05_it_enus Elearning Course 1.00 SharePoint 2010 Authentication and Web Application Security Configuration es_msst_a06_it_enus Elearning Course 1.00 Configuring SharePoint 2010 Site Collections es_msst_a07_it_enus Elearning Course 2.00 Managing SharePoint 2010 Features and Solutions es_msst_a08_it_enus Elearning Course 1.50 SharePoint 2010 Operational Health es_msst_a09_it_enus Elearning Course 2.50 SharePoint 2010 Performance es_msst_a10_it_enus Elearning Course 1.50 Microsoft SharePoint 2010: Administration Designing a SharePoint 2010 Physical Architecture es_mssa_a01_it_enus Elearning Course 2.00 SharePoint 2010 Logical Design and Sandbox Solutions es_mssa_a02_it_enus Elearning Course 1.50 SharePoint 2010 Deployment Topology and Availability es_mssa_a03_it_enus Elearning Course 2.50 Planning SharePoint 2010 Service Applications and Component Strategy es_mssa_a04_it_enus Elearning Course 2.00 Planning a SharePoint 2010 Upgrade es_mssa_a05_it_enus Elearning Course 1.50 Designing SharePoint 2010 Security es_mssa_a06_it_enus Elearning Course 2.00 SharePoint 2010 Maintenance and Provisioning es_mssa_a07_it_enus Elearning Course 1.50 Backing Up, Restoring, and Monitoring SharePoint 2010 es_mssa_a08_it_enus Elearning Course 1.50 Planning for Search in SharePoint 2010 es_mssa_a09_it_enus Elearning Course 1.00 SharePoint 2010 Content Management, Social Computing, and Collaboration es_mssa_a10_it_enus Elearning Course 2.50 Designing and Developing Microsoft SharePoint 2010 Applications Data Access and Storage in SharePoint 2010 es_spap_a01_it_enus Elearning Course 1.50 Development Models and Methods in SharePoint 2010 es_spap_a02_it_enus Elearning Course 1.50 Presentation Layers and Components in SharePoint 2010 es_spap_a03_it_enus Elearning Course 2.00 AJAX, the SharePoint Ribbon, and Content Type Development in SharePoint 2010 es_spap_a04_it_enus Elearning Course 1.50 Custom Branding and Navigation for SharePoint 2010 es_spap_a05_it_enus Elearning Course 2.00 Application Design and Security in SharePoint 2010 es_spap_a06_it_enus Elearning Course 2.00 Performance Analysis and Debugging in SharePoint 2010 es_spap_a07_it_enus Elearning Course 1.50 Integration and Data Capture Methodologies with SharePoint 2010 es_spap_a08_it_enus Elearning Course 1.50 Information Architecture and Workflow Solutions in SharePoint 2010 es_spap_a09_it_enus Elearning Course 1.00 Regional Settings and Configuration in SharePoint 2010 es_spap_a10_it_enus Elearning Course 1.00 Microsoft SharePoint 2010: Application Development 50

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Customizing the SharePoint 2010 User Interface Programmatically es_spad_a01_it_enus Elearning Course 1.50 Developing SharePoint 2010 Web Parts and Controls es_spad_a02_it_enus Elearning Course 2.00 Developing Business Logic Using SharePoint 2010 Workflows and ECM es_spad_a03_it_enus Elearning Course 1.50 Programmatically Working with Permissions and BCS in SharePoint 2010 es_spad_a04_it_enus Elearning Course 2.00 Working With SharePoint 2010 Data es_spad_a05_it_enus Elearning Course 2.00 SharePoint Server 2010 Object Model es_spad_a06_it_enus Elearning Course 1.50 SharePoint 2010 Features and Solutions es_spad_a07_it_enus Elearning Course 2.50 SharePoint 2010 Site Branding es_spad_a08_it_enus Elearning Course 1.50 Extending SharePoint 2010 Search and Document Namespaces es_spad_a09_it_enus Elearning Course 1.50 Stabilizing and Deploying SharePoint 2010 Components es_spad_a10_it_enus Elearning Course 1.50 Microsoft SharePoint 2010 SP1: Administration Sharepoint 2010 SP1: Designing the Physical Architecture es_mssb_a01_it_enus Elearning Course 2.00 SharePoint 2010 SP1: Logical Design and Sandbox Solutions es_mssb_a02_it_enus Elearning Course 1.50 SharePoint 2010 SP1: Deployment Topology and Availability es_mssb_a03_it_enus Elearning Course 2.00 SharePoint 2010 SP1: Planning Service Applications and Component Strategy es_mssb_a04_it_enus Elearning Course 2.00 Sharepoint 2010 SP1: Planning a SharePoint 2010 SP1 Upgrade es_mssb_a05_it_enus Elearning Course 1.50 Sharepoint 2010 SP1: Designing Security es_mssb_a06_it_enus Elearning Course 2.00 SharePoint 2010 SP1: Maintenance and Provisioning es_mssb_a07_it_enus Elearning Course 1.50 Sharepoint 2010 SP1: Backing Up, Restoring, and Monitoring es_mssb_a08_it_enus Elearning Course 1.50 Sharepoint 2010 SP1: Planning for Search es_mssb_a09_it_enus Elearning Course 1.50 SharePoint 2010 SP1: Content Management, Social Computing, and Collaboration es_mssb_a10_it_enus Elearning Course 2.50 Microsoft SharePoint Server 2010 SP1: Configuring Sharepoint 2010 SP1: Installation and Configuration es_mssu_a01_it_enus Elearning Course 2.50 Sharepoint 2010 SP1: Core Configuration es_mssu_a02_it_enus Elearning Course 1.50 Sharepoint 2010 SP1: Upgrading to SharePoint 2010 SP1 es_mssu_a03_it_enus Elearning Course 2.50 Sharepoint 2010 SP1: Configuring and Administering Search es_mssu_a04_it_enus Elearning Course 2.50 Sharepoint 2010 SP1: Configuring Web Applications es_mssu_a05_it_enus Elearning Course 1.50 SharePoint 2010 SP1: Authentication and Web Application Security Configuration es_mssu_a06_it_enus Elearning Course 1.00 Sharepoint 2010 SP1: Configuring Site Collections es_mssu_a07_it_enus Elearning Course 2.00 Sharepoint 2010 SP1: Managing Features and Solutions es_mssu_a08_it_enus Elearning Course 1.50 SharePoint 2010 SP1: Operational Health es_mssu_a09_it_enus Elearning Course 2.50 SharePoint 2010 SP1: Performance es_mssu_a10_it_enus Elearning Course 1.50 SharePoint Online es_mssu_a11_it_enus Elearning Course 1.00 Microsoft SharePoint Server 2007 Microsoft Office Sharepoint Server 2007 Application Development Managing Enterprise Content with MOSS 2007 es_ssad_a01_it_enus Elearning Course 2.50 Integrating Business Data using MOSS 2007 es_ssad_a02_it_enus Elearning Course 1.50 Creating Business Intelligence Solutions with MOSS 2007 es_ssad_a03_it_enus Elearning Course 1.50 Application Platform Services within MOSS 2007 es_ssad_a04_it_enus Elearning Course 2.00 Searching Data Using MOSS 2007 es_ssad_a05_it_enus Elearning Course 1.50 Targeting and Customizing with MOSS 2007 es_ssad_a06_it_enus Elearning Course 2.00 Microsoft System Center Essentials Microsoft System Center Essentials: installation and Configuration Installing and Configuring System Center Essentials 2010 es_msce_a01_it_enus Elearning Course 2.50 Managing Computers, Devices, and Updates in System Center Essentials 2010 es_msce_a02_it_enus Elearning Course 2.50 Monitoring and Using Reports in System Center Essentials 2010 es_msce_a03_it_enus Elearning Course 2.50 Virtualization Management in Essentials 2010 es_msce_a04_it_enus Elearning Course 1.00 Backing up, Restoring, and Troubleshooting Essentials 2010 es_msce_a05_it_enus Elearning Course 1.50 Microsoft Windows 8 Microsoft Windows 8.1: Supporting Windows 8.1 Microsoft Windows 8.1 Supporting Windows 8.1: Installation and Applications mw_mgmb_a01_it_enus Elearning Course 1.50 Microsoft Windows 8.1 Supporting Windows 8.1: Cloud Applications and Settings mw_mgmb_a02_it_enus Elearning Course 1.00 Microsoft Windows 8.1 Supporting Windows 8.1: Networking and Remote Access mw_mgmb_a03_it_enus Elearning Course 2.00 Microsoft Windows 8.1 Supporting Windows 8.1: Data Storage and Security mw_mgmb_a04_it_enus Elearning Course 1.50 Microsoft Windows 8.1 Supporting Windows 8.1: Hardware and Mobile Devices mw_mgmb_a05_it_enus Elearning Course 1.00 Microsoft Windows 8.1 Supporting Windows 8.1: Recovery and Endpoint Security mw_mgmb_a06_it_enus Elearning Course 1.00 Microsoft Windows 8.1 Supporting Windows 8.1: Intune and Public Cloud Services mw_mgmb_a07_it_enus Elearning Course 1.50 Microsoft Windows 8.1 Supporting Windows 8.1: Using MDOP mw_mgmb_a08_it_enus Elearning Course 1.00 Microsoft Windows 8.1: Configuration Microsoft Windows 8.1 Configuring: Installing and Upgrading to Windows 8.1 mw_mwcp_a01_it_enus Elearning Course 1.50 Microsoft Windows 8.1 Configuring: Hardware and Applications mw_mwcp_a02_it_enus Elearning Course 2.00 Microsoft Windows 8.1 Configuring: Network Configuration mw_mwcp_a03_it_enus Elearning Course 1.50 Microsoft Windows 8.1 Configuring: Remote Management and Security mw_mwcp_a04_it_enus Elearning Course 1.50 Microsoft Windows 8.1 Configuring: Resource Access mw_mwcp_a05_it_enus Elearning Course 2.00 Microsoft Windows 8.1 Configuring: Remote Access and Mobile Devices mw_mwcp_a06_it_enus Elearning Course 1.50 Microsoft Windows 8.1 Configuring: Windows Clients mw_mwcp_a07_it_enus Elearning Course 2.00 Microsoft Windows 8.1 Configuring: File and System Recovery mw_mwcp_a08_it_enus Elearning Course 1.50 Microsoft Windows: Deploying Windows Devices and Enterprise Apps Microsoft Windows Deploying Windows Devices and Apps: Assessment Strategies mw_dwde_a01_it_enus Elearning Course 1.50 Microsoft Windows Deploying Windows Devices and Enterprise Apps: Compatibility mw_dwde_a02_it_enus Elearning Course 2.00 Microsoft Windows Deploying Windows Devices and Enterprise Apps: Images & PXE mw_dwde_a03_it_enus Elearning Course 1.50 Microsoft Windows Deploying Windows Devices and Enterprise Apps: MDT and LTI mw_dwde_a04_it_enus Elearning Course 2.00 Microsoft Windows Deploying Windows Devices and Enterprise Apps: Activation mw_dwde_a06_it_enus Elearning Course 1.50 Microsoft Windows: Managing Enterprise Devices and Apps Microsoft Windows Managing Enterprise Devices and Apps: Desktops and Devices mw_medb_a01_it_enus Elearning Course 2.00 Microsoft Windows Managing Enterprise Devices and Apps: Preparing SCCM mw_medb_a02_it_enus Elearning Course 1.50 Microsoft Windows Managing Enterprise Devices and Apps: Client Management mw_medb_a03_it_enus Elearning Course 2.00 Microsoft Windows Managing Enterprise Devices and Apps: Inventory and Assets mw_medb_a04_it_enus Elearning Course 1.50 Microsoft Windows 7 Microsoft Windows 7: First Look for IT Professionals Microsoft Windows 7: First Look for IT Professionals mw_mwfp_a01_it_enus Elearning Course 1.50 Microsoft Windows 7: Configuration Installing, Upgrading, and Migrating to Windows 7 mw_mwcg_a01_it_enus Elearning Course 1.50 Deploying Windows 7 mw_mwcg_a02_it_enus Elearning Course 1.50 51

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Configuring Hardware and Applications in Windows 7 mw_mwcg_a03_it_enus Elearning Course 1.50 Configuring Network Connectivity in Windows 7 mw_mwcg_a04_it_enus Elearning Course 2.00 Configuring Access to Resources in Windows 7 mw_mwcg_a05_it_enus Elearning Course 2.00 Configuring Mobile Computing in Windows 7 mw_mwcg_a06_it_enus Elearning Course 1.50 Monitoring, Backing Up, and Restoring Windows 7 Systems mw_mwcg_a07_it_enus Elearning Course 2.50 Microsoft Windows 7: Enterprise Desktop Administrator Planning for Windows 7 Deployment mw_mwda_a01_it_enus Elearning Course 2.00 Determining Application Compatibility for Windows 7 mw_mwda_a02_it_enus Elearning Course 1.50 Creating a Standard Image to Deploy Windows 7 mw_mwda_a03_it_enus Elearning Course 1.00 Deploying Windows 7 Using WDS and USMT mw_mwda_a04_it_enus Elearning Course 2.00 Deploying Windows 7 Using Lite Touch Installation mw_mwda_a05_it_enus Elearning Course 1.00 Deploying Windows 7 Using Zero Touch Installation mw_mwda_a06_it_enus Elearning Course 1.50 Designing Windows 7 Client Configuration mw_mwda_a07_it_enus Elearning Course 2.50 Troubleshooting Windows 7 Client Configuration mw_mwda_a08_it_enus Elearning Course 2.00 Designing Application and Update Deployments for Windows 7 mw_mwda_a09_it_enus Elearning Course 2.00 Microsoft Windows 7: Enterprise Desktop Support Technician Identifying and Resolving Windows 7 Application Issues mw_mwet_a01_it_enus Elearning Course 1.50 Management and Maintenance of Windows 7 Client Systems mw_mwet_a02_it_enus Elearning Course 2.00 Troubleshooting Logon and Resource Access Issues in Windows 7 mw_mwet_a03_it_enus Elearning Course 2.00 Resolving Windows 7 Network Connectivity Issues mw_mwet_a04_it_enus Elearning Course 2.00 Troubleshooting IE8 and Encryption Issues in Windows 7 mw_mwet_a05_it_enus Elearning Course 2.00 Protecting Windows 7 Against Malware and Vulnerabilities mw_mwet_a06_it_enus Elearning Course 1.50 Microsoft Exchange Server 2013 Microsoft Exchange Server 2013: Advanced Solutions Microsoft Exchange Server 2013 Advanced Solutions: Availability es_exca_a01_it_enus Elearning Course 2.00 Microsoft Exchange Server 2013 Advanced Solutions: Site resilience Solutions es_exca_a02_it_enus Elearning Course 2.00 Microsoft Exchange Server 2013 Advanced Solutions: Advanced Security es_exca_a03_it_enus Elearning Course 2.00 Microsoft Exchange Server 2013 Advanced Solutions: Compliance and Discovery es_exca_a04_it_enus Elearning Course 2.00 Microsoft Exchange Server 2013 Advanced Solutions: Migration and Federation es_exca_a05_it_enus Elearning Course 2.50 Microsoft Exchange Server 2013 Advanced Solutions: Troubleshooting es_exca_a06_it_enus Elearning Course 1.50 Microsoft Exchange Server 2013 Advanced Solutions: Unified Messaging es_exca_a07_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 Microsoft Windows Server 2012 R2: Installing and Configuring Microsoft Windows Server 2012 R2 Installing and Configuring: Servers ws_icfh_a01_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Installing and Configuring: Storage ws_icfh_a02_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2 Installing and Configuring: Print Services ws_icfh_a03_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Installing and Configuring: Hyper V ws_icfh_a04_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Installing and Configuring: Networking ws_icfh_a05_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Installing and Configuring: DNS ws_icfh_a06_it_enus Elearning Course 1.00 Microsoft Windows Server 2012 R2 Installing and Configuring: Active Directory ws_icfh_a07_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2 Installing and Configuring: AD Groups & GPOs ws_icfh_a08_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2 Installing and Configuring: Security ws_icfh_a09_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2: Administration Microsoft Windows Server 2012 R2 Administration: Deploying and Managing WDS ws_admo_a01_it_enus Elearning Course 1.00 Microsoft Windows Server 2012 R2 Administration: Updating and Monitoring ws_admo_a02_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Administration: File Services and Encryption ws_admo_a03_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2 Administration: Network Services and Access ws_admo_a04_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2 Administration: RADIUS, NPS, and NAP ws_admo_a05_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2 Administration: Service Accounts and Policies ws_admo_a06_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Administration: Managing Active Directory ws_admo_a07_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2 Administration: Group Policy Processing ws_admo_a08_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2 Administration: Managing GPOs and Preferences ws_admo_a09_it_enus Elearning Course 1.00 Microsoft Windows Server 2012 R2: Configuring Advanced Services Microsoft Windows Server 2012 R2 Configuring Advanced Services: HA ws_cfat_a01_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2 Configuring Advanced Services: VMs and DR ws_cfat_a02_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2 Configuring Advanced Services: Storage ws_cfat_a03_it_enus Elearning Course 1.00 Microsoft Windows Server 2012 R2 Configuring Advanced Services: DAC ws_cfat_a04_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Configuring Advanced Services: DHCP & DNS ws_cfat_a05_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Configuring Advanced Services: AD Domains ws_cfat_a06_it_enus Elearning Course 1.00 Microsoft Windows Server 2012 R2 Configuring Advanced Services: AD Replication ws_cfat_a07_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Configuring Advanced Services: PKI ws_cfat_a08_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Configuring Advanced Services: Federation ws_cfat_a09_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2: Implementing an Advanced Infrastructure Microsoft Windows Server 2012 R2 Advanced Infrastructure: Updates ws_adin_a01_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Advanced Infrastructure: VM hosts and guests ws_adin_a02_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2 Advanced Infrastructure: Storage and Networks ws_adin_a03_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Advanced Infrastructure: VM Administration ws_adin_a04_it_enus Elearning Course 1.00 Microsoft Windows Server 2012 R2 Advanced Infrastructure: Clustering and NLB ws_adin_a05_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2 Advanced Infrastructure: Business Continuity ws_adin_a06_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2 Advanced Infrastructure: Monitoring ws_adin_a07_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2 Advanced Infrastructure: Certificate Services ws_adin_a08_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2 Advanced Infrastructure: AD RMS and AD FS ws_adin_a09_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2: Designing and Implementing an Infrastructure Microsoft Windows Server 2012 R2: Server Infrastructure AD Design ws_imin_a01_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2: Server Infrastructure AD DS ws_imin_a02_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2: Server Infrastructure OU and Group Policy ws_imin_a03_it_enus Elearning Course 3.00 Microsoft Windows Server 2012 R2: Server Infrastructure Server Deployment ws_imin_a04_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2: Server Infrastructure DHCP Design ws_imin_a05_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2: Server Infrastructure DNS, File and Storage ws_imin_a06_it_enus Elearning Course 2.50 Microsoft Windows Server 2012 R2: Server Infrastructure IPAM and VPN ws_imin_a07_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2: Server Infrastructure DirectAccess ws_imin_a08_it_enus Elearning Course 2.00 Microsoft Windows Server 2012 R2: Server Infrastructure Network Protection ws_imin_a09_it_enus Elearning Course 1.50 Microsoft Windows Server 2012 R2: Server Infrastructure Implement NPS and WAP ws_imin_a10_it_enus Elearning Course 1.50 Microsoft Windows Server 2008 52

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Microsoft Windows Server 2008: New Features Introducing Windows Server 2008 ws_wsfl_a01_it_enus Elearning Course 2.00 Microsoft Windows Server 2008: Configuring Active Directory The Active Directory Infrastructure in Windows Server 2008 ws_mwcd_a01_it_enus Elearning Course 3.00 Additional Active Directory Server Roles in Windows Server 2008 ws_mwcd_a02_it_enus Elearning Course 2.00 Active Directory Objects in Windows Server 2008 ws_mwcd_a03_it_enus Elearning Course 2.00 Group Policy Objects Strategy in Windows Server 2008 ws_mwcd_a04_it_enus Elearning Course 2.00 Configuring DNS in Windows Server 2008 ws_mwcd_a05_it_enus Elearning Course 2.00 Active Directory Certificate Services in Windows Server 2008 ws_mwcd_a06_it_enus Elearning Course 2.50 Communications and Security in Windows Server 2008 ws_mwcd_a07_it_enus Elearning Course 1.50 Monitoring, Backups, and Recovery in Windows Server 2008 ws_mwcd_a08_it_enus Elearning Course 2.00 Microsoft Windows Server 2008: Configuring Network Infrastructure Configure IP Addressing and Windows Services in Windows Server 2008 ws_mwci_a01_it_enus Elearning Course 2.00 Configure, Manage, and Maintain IP Services in Windows Server 2008 ws_mwci_a02_it_enus Elearning Course 2.00 Name Resolution in Windows Server 2008 ws_mwci_a03_it_enus Elearning Course 1.50 Configure Network Access in Windows Server 2008 ws_mwci_a05_it_enus Elearning Course 2.00 DNS Zones and Replication in Windows Server 2008 ws_mwci_a04_it_enus Elearning Course 2.00 Network Access Security in Windows Server 2008 ws_mwci_a06_it_enus Elearning Course 1.50 Configure File and Print Services in Windows Server 2008 ws_mwci_a07_it_enus Elearning Course 2.00 Monitor Network Infrastructure in Windows Server 2008 ws_mwci_a08_it_enus Elearning Course 2.00 Microsoft Windows Server 2008: Configuring Applications Infrastructure Deploying Windows Server 2008 Servers ws_mwcf_a01_it_enus Elearning Course 1.00 Configuring Windows Server 2008 Availability ws_mwcf_a02_it_enus Elearning Course 1.50 Configure Terminal Services in Windows 2008 ws_mwcf_a03_it_enus Elearning Course 2.50 Terminal Services Resource Access in Windows 2008 ws_mwcf_a04_it_enus Elearning Course 1.50 Configuring Windows Server Hyper V and Virtual Machines ws_mwcf_a05_it_enus Elearning Course 1.50 Configuring Web Services and Security in Windows Server 2008 ws_mwcf_a06_it_enus Elearning Course 2.00 Managing IIS in Windows Server 2008 ws_mwcf_a07_it_enus Elearning Course 1.50 Configuring Web Service Protocols in Windows Server 2008 ws_mwcf_a08_it_enus Elearning Course 2.00 Configuring Network Application Services in Windows Server 2008 ws_mwcf_a09_it_enus Elearning Course 2.50 Microsoft Windows Server 2008: Server Administration Planning Windows Server 2008 Deployment ws_wsad_a01_it_enus Elearning Course 2.00 Planning Active Directory and Group Policy for Windows Server 2008 ws_wsad_a02_it_enus Elearning Course 2.50 Windows Server 2008 Management and Delegation ws_wsad_a03_it_enus Elearning Course 1.50 Managing File Servers and Data Provisioning in Windows Server 2008 ws_wsad_a04_it_enus Elearning Course 2.50 Windows Server 2008 Application Server Management and Application Provisioning ws_wsad_a05_it_enus Elearning Course 2.50 Windows Server 2008 Application Servers and Services ws_wsad_a06_it_enus Elearning Course 1.00 Patch Management and Securing and Monitoring Servers in Windows Server 2008 ws_wsad_a07_it_enus Elearning Course 2.00 Certificate Services, SANs, and High Availability in Windows Server 2008 ws_wsad_a08_it_enus Elearning Course 2.00 Accessing Windows Networks Remotely in Windows Server 2008 ws_wsad_a09_it_enus Elearning Course 1.00 Windows Server 2008 Backup and Recovery ws_wsad_a10_it_enus Elearning Course 2.00 Microsoft Windows Server 2008: Enterprise Administration Planning Name Resolution and IP Addressing in Microsoft Windows Server 2008 ws_mwse_a01_it_enus Elearning Course 2.50 Network Access in Microsoft Windows Server 2008 ws_mwse_a02_it_enus Elearning Course 2.00 Application Access and Delivery in Microsoft Windows Server 2008 ws_mwse_a03_it_enus Elearning Course 2.00 Server and Application Virtualization in Microsoft Windows Server 2008 ws_mwse_a04_it_enus Elearning Course 2.00 Designing the Active Directory Infrastructure in Microsoft Windows Server 2008 ws_mwse_a05_it_enus Elearning Course 2.50 Active Directory Administration in Microsoft Windows Server 2008 ws_mwse_a06_it_enus Elearning Course 2.50 Existing Infrastructures and Branch Deployments in Microsoft Windows Server 2008 ws_mwse_a07_it_enus Elearning Course 3.00 The Certificate Services Infrastructure in Microsoft Windows Server 2008 ws_mwse_a08_it_enus Elearning Course 2.50 Software Updates and Compliance Management in Microsoft Windows Server 2008 ws_mwse_a09_it_enus Elearning Course 1.50 Designing Data Security and High Availability in Microsoft Windows Server 2008 ws_mwse_a10_it_enus Elearning Course 2.00 Microsoft Windows 2008: Update to R2 Active Directory Domain Services in Windows Server 2008 R2 ws_mwur_a01_it_enus Elearning Course 1.50 Management Improvements in Windows Server 2008 R2 ws_mwur_a02_it_enus Elearning Course 2.00 Improvements to Role Services in Windows Server 2008 R2 ws_mwur_a03_it_enus Elearning Course 2.50 Access Control in Windows Server 2008 R2 ws_mwur_a04_it_enus Elearning Course 1.00 Microsoft Exchange Server Microsoft Exchange Server 2013: Core Solutions Microsoft Exchange Server 2013 Core Solutions: Deployment es_excs_a01_it_enus Elearning Course 1.50 Microsoft Exchange Server 2013 Core Solutions: Mailbox Server Management es_excs_a02_it_enus Elearning Course 2.50 Microsoft Exchange Server 2013 Core Solutions: Client Access Servers es_excs_a03_it_enus Elearning Course 1.50 Microsoft Exchange Server 2013 Core Solutions: Configuring Mobile Connectivity es_excs_a04_it_enus Elearning Course 1.50 Microsoft Exchange Server 2013 Core Solutions: Message Transport es_excs_a05_it_enus Elearning Course 1.50 Microsoft Exchange Server 2013 Core Solutions: Access Control es_excs_a06_it_enus Elearning Course 1.50 Microsoft Exchange Server 2013 Core Solutions: High Availability and DR es_excs_a07_it_enus Elearning Course 1.50 Microsoft Exchange Server 2013 Core Solutions: Monitoring and Troubleshooting es_excs_a08_it_enus Elearning Course 1.00 Microsoft Exchange Server 2010 SP1: Configuring Exchange Server 2010 SP1: Planning for Exchange Server es_mesd_a01_it_enus Elearning Course 1.00 Exchange Server 2010 SP1: Installation and Configuration es_mesd_a02_it_enus Elearning Course 1.00 Exchange Server 2010 SP1: Administrative Tools es_mesd_a03_it_enus Elearning Course 1.50 Exchange Server 2010 SP1: Mailbox Server Administration es_mesd_a04_it_enus Elearning Course 2.00 Exchange Server 2010 SP1: Public Folders and Messaging Records Management es_mesd_a05_it_enus Elearning Course 2.00 Exchange Server 2010 SP1: Message Transport es_mesd_a06_it_enus Elearning Course 1.50 Exchange Server 2010 SP1: Transport Rules, Message Compliance and Security es_mesd_a07_it_enus Elearning Course 2.00 Exchange Server 2010 SP1: Client Access es_mesd_a08_it_enus Elearning Course 1.50 Exchange Server 2010 SP1: High Availability es_mesd_a09_it_enus Elearning Course 1.00 Exchange Server 2010 SP1: Backup and Recovery es_mesd_a10_it_enus Elearning Course 1.00 Exchange Server 2010 SP1: Monitoring Mail Flow and Performance es_mesd_a11_it_enus Elearning Course 1.00 Microsoft Hyper V Microsoft Windows Server 2008 R2: Server Virtualization with Hyper V Microsoft Windows Server 2008 R2 Hyper V: Introduction and Planning Overview hv_wshv_a01_it_enus Elearning Course 1.50 Microsoft Windows Server 2008 R2 Hyper V: Installing Hyper V hv_wshv_a02_it_enus Elearning Course 1.50 Microsoft Windows Server 2008 R2 Hyper V: Manage & Optimize the Hyper V Server hv_wshv_a03_it_enus Elearning Course 1.50 53

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Microsoft Windows Server 2008 R2 Hyper V: Networking and Remote Administration hv_wshv_a04_it_enus Elearning Course 2.00 Microsoft Windows Server 2008 R2 Hyper V: Migration, Creation, and Management hv_wshv_a05_it_enus Elearning Course 2.50 Microsoft Windows Server 2008 R2 Hyper V: Deploying VMs Using Templates hv_wshv_a06_it_enus Elearning Course 2.50 Microsoft Windows Server 2008 R2 Hyper V: High Availability and Recoverability hv_wshv_a07_it_enus Elearning Course 2.00 Microsoft Windows Server 2008 R2 Hyper V: Implementing Remote Desktop Services hv_wshv_a08_it_enus Elearning Course 2.00 Microsoft Windows Server 2008 R2 Hyper V: Remote Desktop Virtualization Roles hv_wshv_a09_it_enus Elearning Course 1.00 Microsoft Windows Server 2008 R2 Hyper V: Monitoring and Managing Environments hv_wshv_a10_it_enus Elearning Course 1.50 UNIX Essentials Unix OS Fundamentals Unix OS Fundamentals: An Introduction to Unix lu_unsf_a01_it_enus Elearning Course 2.00 Unix OS Fundamentals: Managing Files and Directories lu_unsf_a02_it_enus Elearning Course 1.50 Unix OS Fundamentals: Security lu_unsf_a03_it_enus Elearning Course 1.50 Unix OS Fundamentals: Network Administration lu_unsf_a04_it_enus Elearning Course 1.50 Linux Professional Institute Linux Professional Institute: Junior Level Linux Professional (LPIC 1) Exam 101 Junior Level LPIC 1 Exam 101: Linux System Architecture lu_ljlp_a01_it_enus Elearning Course 1.00 Junior Level LPIC 1 Exam 101: Linux Installation lu_ljlp_a02_it_enus Elearning Course 1.50 Junior Level LPIC 1 Exam 101: Linux Package Management lu_ljlp_a03_it_enus Elearning Course 1.50 Junior Level LPIC 1 Exam 101: Unix Command Line lu_ljlp_a04_it_enus Elearning Course 1.00 Junior Level LPIC 1 Exam 101: File Management and Redirects lu_ljlp_a05_it_enus Elearning Course 1.50 Junior Level LPIC 1 Exam 101: Process Management lu_ljlp_a06_it_enus Elearning Course 1.00 Junior Level LPIC 1 Exam 101: Working With Text Files lu_ljlp_a07_it_enus Elearning Course 1.50 Junior Level LPIC 1 Exam 101: Partitions and File Systems lu_ljlp_a08_it_enus Elearning Course 1.00 Junior Level LPIC 1 Exam 101: File and Storage Administration lu_ljlp_a09_it_enus Elearning Course 1.50 Linux Professional Institute: Junior Level Linux Professional (LPIC 1) Exam 102 Junior Level LPIC 1 Exam 102: Customize and Use the Linux Shell Environment lu_lklp_a01_it_enus Elearning Course 2.50 Junior Level LPIC 1 Exam 102: User Interfaces and Desktops lu_lklp_a02_it_enus Elearning Course 1.00 Junior Level LPIC 1 Exam 102: Manage Users and Groups Accounts and Jobs in Linux lu_lklp_a03_it_enus Elearning Course 1.50 Junior Level LPIC 1 Exam 102: Essential Linux System Services lu_lklp_a04_it_enus Elearning Course 2.50 Junior Level LPIC 1 Exam 102: Linux Networking Fundamentals lu_lklp_a05_it_enus Elearning Course 1.50 Junior Level LPIC 1 Exam 102: Basic Linux network troubleshooting lu_lklp_a06_it_enus Elearning Course 1.00 Junior Level LPIC 1 Exam 102: Linux Security lu_lklp_a07_it_enus Elearning Course 2.00 Junior Level LPIC 1 Exam 102: Linux Encryption lu_lklp_a08_it_enus Elearning Course 1.00 Linux Professional Institute: Advanced Level Linux Professional (LPIC 2) Exam 201 Linux User Notification and Device Management lu_lalq_a01_it_enus Elearning Course 1.00 E mail and Security in Linux lu_lalq_a02_it_enus Elearning Course 2.00 Linux Kernel Compilation and Linux Startup lu_lalq_a03_it_enus Elearning Course 2.50 Linux File Sharing and Filesystem Management lu_lalq_a04_it_enus Elearning Course 2.50 Linux Network Configuration lu_lalq_a05_it_enus Elearning Course 2.00 Managing Resource Utilization in Linux lu_lalq_a06_it_enus Elearning Course 0.50 Linux Professional Institute: Advanced Level Linux Professional (LPIC 2) Exam 202 Linux Network Services lu_lalr_a01_it_enus Elearning Course 2.00 Linux System Maintenance and Hardware Configuration lu_lalr_a02_it_enus Elearning Course 2.50 Linux Security lu_lalr_a03_it_enus Elearning Course 3.00 Linux System Troubleshooting lu_lalr_a04_it_enus Elearning Course 2.00 Booting Linux and Installing Applications from Source lu_lalr_a05_it_enus Elearning Course 0.50 VMware Vmware Workstation VMware Workstation 7: Getting started with Virtual Machines vi_vmst_a01_it_enus Elearning Course 3.00 VMware Workstation 7: Managing Virtual Machines vi_vmst_a02_it_enus Elearning Course 3.00 VMware: Datacenter Virtualization with vsphere 5 Part 2 VMware vsphere 5 Part 2: VSphere Clustering vi_vmpc_a01_it_enus Elearning Course 1.00 VMware vsphere 5 Part 2: High Availability and Fault Tolerance vi_vmpc_a02_it_enus Elearning Course 2.50 VMware vsphere 5 Part 2: Processor and Resource Management vi_vmpc_a03_it_enus Elearning Course 2.00 VMware vsphere 5 Part 2: DRS, Resource Pools, and vapps vi_vmpc_a04_it_enus Elearning Course 2.00 VMware vsphere 5 Part 2: Logging and Performance vi_vmpc_a05_it_enus Elearning Course 3.00 VMware vsphere 5 Part 2: vsphere Security vi_vmpc_a06_it_enus Elearning Course 1.50 VMware vsphere 5 Part 2: Securing Hosts, Internal Components, Certificate Use vi_vmpc_a07_it_enus Elearning Course 1.50 VMware vsphere 5 Part 2: Host Profiles, Update Manager, and Auto Deploy vi_vmpc_a08_it_enus Elearning Course 2.00 VMware vsphere 5 Part 2: vcenter Server Appliance Deployments and Upgrades vi_vmpc_a09_it_enus Elearning Course 2.00 VMware vsphere 5 Part 2: Upgrading Hosts and Virtual Machines vi_vmpc_a10_it_enus Elearning Course 0.50 VMware: Datacenter Virtualization Design and Optimization with vsphere 5 VMware vsphere 5 Datacenter Design: Introducing vsphere Design Fundamentals vi_vmpo_a01_it_enus Elearning Course 1.50 VMware vsphere 5 Datacenter Design: Creating vsphere Conceptual and Logical Designs vi_vmpo_a02_it_enus Elearning Course 2.00 VMware vsphere 5 Datacenter Design: vsphere Network and Storage Design vi_vmpo_a03_it_enus Elearning Course 2.00 VMware vsphere 5 Datacenter Design VMs, Management, and Implementation vi_vmpo_a04_it_enus Elearning Course 2.50 VMware vsphere 6 Install, Configure, Manage: Part 2 VMware vsphere 6 Install, Configure, Manage Part 2: vsphere 6 DRS vi_vhpp_a02_it_enus Elearning Course 1.00 VMware vsphere 6 Install, Configure, Manage: Part 1 VMware vsphere 6 Install, Configure, Manage Part 1: vsphere 6 Overview vi_vhpr_a01_it_enus Elearning Course 1.50 VMware vsphere 6 Install, Configure, Manage Part 1: vsphere Installation vi_vhpr_a02_it_enus Elearning Course 1.50 VMware vsphere 6 Install, Configure, Manage Part 1: Virtual Networks vi_vhpr_a03_it_enus Elearning Course 2.00 VMware vsphere 6 Install, Configure, Manage Part 1: Storage and VMs vi_vhpr_a04_it_enus Elearning Course 2.00 VMware Workstation 11 Fundamentals Installing and Configuring VMware Workstation 11 vi_vmsu_a01_it_enus Elearning Course 2.00 Creating and Configuring Virtual Machines in VMware Workstation 11 vi_vmsu_a02_it_enus Elearning Course 3.00 VMware: Datacenter Virtualization with vsphere 5 Part 1 VMware vsphere 5 Part 1: Introduction to Virtualization vi_vmwa_a01_it_enus Elearning Course 2.00 VMware vsphere 5 Part 1: vcenter Server Installation vi_vmwa_a02_it_enus Elearning Course 2.00 VMware vsphere 5 Part 1: vsphere Client and vcenter Server Configuration vi_vmwa_a03_it_enus Elearning Course 1.50 VMware vsphere 5 Part 1: ESXi Installation and Configuration vi_vmwa_a04_it_enus Elearning Course 2.00 VMware vsphere 5 Part 1: vcenter Server Inventory vi_vmwa_a05_it_enus Elearning Course 2.00 VMware vsphere 5 Part 1: vcenter Server Administration vi_vmwa_a06_it_enus Elearning Course 1.50 VMware vsphere 5 Part 1: vcenter Server Management vi_vmwa_a07_it_enus Elearning Course 2.00 54

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type VMware vsphere 5 Part 1: Creating Virtual Machines vi_vmwa_a08_it_enus Elearning Course 3.00 VMware vsphere 5 Part 1: Configuring and Managing Virtual Machines vi_vmwa_a09_it_enus Elearning Course 2.50 VMware vsphere 5 Part 1: An Overview of Virtual Network Creation vi_vmwa_a10_it_enus Elearning Course 2.00 VMware vsphere 5 Part 1: Configuring and Managing Virtual Networks vi_vmwa_a11_it_enus Elearning Course 1.00 VMware vsphere 5 Part 1: Introduction to vsphere Storage Concepts vi_vmwa_a12_it_enus Elearning Course 1.00 VMware vsphere 5 Part 1: Storage Configuration and Management vi_vmwa_a13_it_enus Elearning Course 2.50 Office 365 Managing Identities and Requirements in Office 365 Office 365 Configuration mo_clda_a01_it_enus Elearning Course 1.50 Office 365 Deployment mo_clda_a02_it_enus Elearning Course 2.00 Managing Office 365 Cloud Identities, Synchronization, and Clients mo_clda_a03_it_enus Elearning Course 2.50 Office 365 Federated Identities (Single Sign On) mo_clda_a04_it_enus Elearning Course 1.00 Monitoring and Troubleshooting Office 365 Usage mo_clda_a05_it_enus Elearning Course 1.50 Enabling Office 365 Services Office 365 Services: Managing Clients and End User Devices mo_ensv_a01_it_enus Elearning Course 2.00 Office 365 Services: SharePoint Online Site Collections mo_ensv_a02_it_enus Elearning Course 2.00 Office 365 Services: Planning for Exchange Online and Lync Online mo_ensv_a03_it_enus Elearning Course 1.50 Office 365 Services: Configuring Exchange Online and Lync Online mo_ensv_a04_it_enus Elearning Course 2.00 Windows PowerShell Microsoft PowerShell and Exchange Server Microsoft PowerShell and Exchange Server: Getting Started mw_pses_a01_it_enus Elearning Course 2.00 Microsoft PowerShell and Exchange Server: Managing Mailboxes mw_pses_a02_it_enus Elearning Course 1.50 Microsoft PowerShell and Exchange Server: Distribution Groups and Databases mw_pses_a03_it_enus Elearning Course 2.00 Microsoft PowerShell and SharePoint Microsoft PowerShell and SharePoint: Getting Started mw_pssp_a01_it_enus Elearning Course 3.00 Microsoft PowerShell and SharePoint: Managing Sites mw_pssp_a02_it_enus Elearning Course 3.00 Microsoft PowerShell and SQL Server Microsoft PowerShell and SQL Server: Introduction mw_pssq_a01_it_enus Elearning Course 2.00 Microsoft PowerShell and SQL Server: Database Management mw_pssq_a02_it_enus Elearning Course 2.50 Microsoft PowerShell for Windows Microsoft PowerShell for Windows: Getting Started with PowerShell mw_psws_a01_it_enus Elearning Course 2.50 Microsoft PowerShell for Windows: Aliases, Providers, and Objects mw_psws_a02_it_enus Elearning Course 2.00 Microsoft PowerShell for Windows: Remoting and Modules mw_psws_a03_it_enus Elearning Course 2.50 Microsoft Lync Server 2013 Microsoft Lync Server 2013 Microsoft Lync Server 2013: Configuration and Maintenance es_lyct_a02_it_enus Elearning Course 2.00 Microsoft Lync Server 2013: Administration and Data Resiliency Overview es_lyct_a01_it_enus Elearning Course 1.50 Microsoft Windows 10 Microsoft Windows 10: Exploring the Technical Preview First Encounters with Windows 10 mw_wttp_a01_it_enus Elearning Course 0.50 Microsoft Internet Information Services 8.5 Microsoft Internet Information Services Installing and Configuring a Microsoft IIS Server Service ws_inis_a01_it_enus Elearning Course 2.00 Mentoring Assets Mentoring Assets Mentoring 70 640 TS: Windows Server 2008 Active Directory, Configuring mnt70640 Mentoring Asset Mentoring 70 642 TS: Windows Server 2008 Network Infrastructure, Configuring mnt70642 Mentoring Asset Mentoring 70 646 PRO: Windows Server 2008, Server Administrator mnt70646 Mentoring Asset Mentoring 70 647 Pro: Windows Server 2008, Enterprise Administrator mnt70647 Mentoring Asset Mentoring 70 680 TS: Windows 7, Configuring mnt70680 Mentoring Asset Mentoring 70 686 PRO: Windows 7, Enterprise Desktop Administrator mnt70686 Mentoring Asset Mentoring SK0 003 Server+ mntsk0003 Mentoring Asset Mentoring 70 685 PRO: Windows 7, Enterprise Desktop Support Technician mnt70685 Mentoring Asset Mentoring 70 668 PRO: Microsoft SharePoint 2010, Administrator mnt70668 Mentoring Asset Mentoring 70 667 TS: Microsoft SharePoint 2010, Configuring mnt70667 Mentoring Asset Mentoring LX0 101 Linux+ Powered by LPI Exam 1 mntlx0101 Mentoring Asset Mentoring LX0 102 Linux+ Powered by LPI Exam 2 mntlx0102 Mentoring Asset Mentoring 70 662 TS: Microsoft Exchange Server 2010, Configuring mnt70662 Mentoring Asset Mentoring VMware: Datacenter Virtualization with vsphere 5 Part 2 mntesvcp5p2 Mentoring Asset Mentoring 220 801 CompTIA A+ mnt220801 Mentoring Asset Mentoring 220 802 CompTIA A+ mnt220802 Mentoring Asset Mentoring 70 687 Configuring Windows 8.1 mnt70687 Mentoring Asset Mentoring 70 410 Installing and Configuring Windows Server 2012 mnt70410 Mentoring Asset Mentoring 70 461 Querying Microsoft SQL Server 2012 mnt70461 Mentoring Asset Mentoring 70 411 Administering Windows Server 2012 mnt70411 Mentoring Asset Mentoring 70 412 Configuring Advanced Windows Server 2012 Services mnt70412 Mentoring Asset Mentoring 70 688 mnt70688 Mentoring Asset Mentoring 70 341 Core Solutions of Microsoft Exchange Server 2013 mnt70341 Mentoring Asset Mentoring 70 331 Core Solutions of Microsoft SharePoint Server 2013 mnt70331 Mentoring Asset Mentoring 70 332 Advanced Solutions of Microsoft SharePoint Server 2013 mnt70332 Mentoring Asset Mentoring 70 342 Advanced Solutions of Microsoft Exchange Server 2013 mnt70342 Mentoring Asset Mentoring 70 346 Managing Office 365 Identities and Requirements mnt70346 Mentoring Asset Mentoring N10 006 CompTIA Network+ mntn10006 Mentoring Asset Mentoring 70 347 Enabling Office 365 Services mnt70347 Mentoring Asset Mentoring LX0 104 CompTIA Linux+ Powered by LPI Exam 2 mntlx0104 Mentoring Asset Mentoring 70 695 Deploying Windows Devices and Enterprise Apps mnt70695 Mentoring Asset Mentoring VMware Certified Professional 5, Data Center Virtualization (VCP5 DCV) mntesvcp5p1 Mentoring Asset Test Preps Test Preps TestPrep 70 640 TS: Windows Server 2008 Active Directory, Configuring ws_mwcd_a01_tp_enus Testprep Exam 2.50 TestPrep 70 642 TS: Windows Server 2008 Network Infrastructure, Configuring ws_mwci_a01_tp_enus Testprep Exam 1.83 TestPrep 70 680 TS: Windows 7, Configuring mw_mwcg_a01_tp_enus Testprep Exam 2.00 TestPrep SK0 003 Server+ cs_csvr_a01_tp_enus Testprep Exam 4.00 TestPrep 70 686 PRO: Windows 7, Enterprise Desktop Administrator mw_mwda_a01_tp_enus Testprep Exam 1.92 55

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type TestPrep 70 685 PRO: Windows 7, Enterprise Desktop Support Technician mw_mwet_a01_tp_enus Testprep Exam 2.00 TestPrep 70 647 PRO: Windows Server 2008, Enterprise Administrator ws_mwse_a01_tp_enus Testprep Exam 2.58 TestPrep 70 646 PRO: Windows Server 2008, Server Administrator ws_wsad_a01_tp_enus Testprep Exam 2.02 TestPrep 70 667 TS: Microsoft SharePoint 2010, Configuring es_msst_a01_tp_enus Testprep Exam 2.00 TestPrep 70 668 PRO: Microsoft SharePoint 2010, Administrator es_mssa_a01_tp_enus Testprep Exam 2.33 TestPrep LX0 101 Linux+ Powered by LPI Exam 1 lu_lpad_a01_tp_enus Testprep Exam 1.50 TestPrep LX0 102 Linux+ Powered by LPI Exam 2 lu_lpad_a02_tp_enus Testprep Exam 1.50 TestPrep 70 662 TS: Microsoft Exchange Server 2010, Configuring es_mesc_a01_tp_enus Testprep Exam 2.00 TestPrep 220 801 CompTIA A+ cs_apel_a01_tp_enus Testprep Exam 1.50 TestPrep 220 802 CompTIA A+ cs_appa_a01_tp_enus Testprep Exam 1.50 TestPrep 70 688 Supporting Windows 8.1 mw_mgma_a01_tp_enus Testprep Exam 2.00 TestPrep 70 411 Administering Windows Server 2012 ws_admn_a02_tp_enus Testprep Exam 2.50 TestPrep 70 410 Installing and Configuring Windows Server 2012 ws_icfg_a02_tp_enus Testprep Exam 2.50 TestPrep 70 412 Configuring Advanced Windows Server 2012 Services ws_cfas_a02_tp_enus Testprep Exam 2.50 TestPrep 70 687 Configuring Windows 8.1 mw_mwco_a02_tp_enus Testprep Exam 1.50 TestPrep 70 341 Core Solutions of Microsoft Exchange Server 2013 es_excs_a01_tp_enus Testprep Exam 2.75 TestPrep 70 331 Core Solutions of Microsoft SharePoint Server 2013 es_cosp_a01_tp_enus Testprep Exam 2.25 TestPrep 70 414 Implementing an Advanced Server Infrastructure ws_adin_a01_tp_enus Testprep Exam 2.17 TestPrep 70 332 Advanced Solutions of Microsoft SharePoint Server 2013 es_dsas_a01_tp_enus Testprep Exam 2.25 TestPrep 70 346 Managing Office 365 Identities and Requirements mo_clda_a01_tp_enus Testprep Exam 2.00 TestPrep 70 342 Advanced Solutions of Microsoft Exchange Server 2013 es_exca_a01_tp_enus Testprep Exam 2.75 TestPrep 70 347 Enabling Office 365 Services mo_ensv_a01_tp_enus Testprep Exam 2.00 TestPrep SK0 004 CompTIA Server+ cs_svpf_a01_tp_enus Testprep Exam 4.00 TestPrep LX0 103 CompTIA Linux+ Powered by LPI Exam 1 cs_lxps_a01_tp_enus Testprep Exam 1.50 TestPrep LX0 104 CompTIA Linux+ Powered by LPI Exam 2 cs_lxpt_a01_tp_enus Testprep Exam 1.50 TestPrep 70 695 Deploying Windows Devices and Enterprise Apps mw_dwde_a01_tp_enus Testprep Exam 2.50 INTERNET AND NETWORK TECHNOLOGIES Social Networking Social Networking for Users Social Networking for Users sn_snts_a01_dt_enus Elearning Course 1.00 CompTIA Networking, Internetworking, and Security Technologies CompTIA Security+ SY0 401 CompTIA Security+ SY0 401: Control Fundamentals and Security Threats cs_styq_a01_it_enus Elearning Course 1.50 CompTIA Security+ SY0 401: Network Protocols, Attacks, and Defenses cs_styq_a02_it_enus Elearning Course 2.00 CompTIA Security+ SY0 401: Creating Secure Networks cs_styq_a03_it_enus Elearning Course 1.50 CompTIA Security+ SY0 401: Vulnerability Assessment and Penetration Testing cs_styq_a04_it_enus Elearning Course 1.00 CompTIA Security+ SY0 401: Authentication, Biometrics, and Security Controls cs_styq_a05_it_enus Elearning Course 0.50 CompTIA Security+ SY0 401: Securing a Networked Environment cs_styq_a06_it_enus Elearning Course 0.50 CompTIA Security+ SY0 401: Remote Access, Mobile, and Wireless Security cs_styq_a07_it_enus Elearning Course 1.00 CompTIA Security+ SY0 401: Cryptographic Methods and Public Key Infrastructures cs_styq_a08_it_enus Elearning Course 1.50 CompTIA Security+ SY0 401: Securing Applications, Virtualization, and the Cloud cs_styq_a09_it_enus Elearning Course 1.00 CompTIA Security+ SY0 401: Continuity, Disaster Recovery, and Computer Forensics cs_styq_a10_it_enus Elearning Course 2.00 CompTIA Network+ 2012 CompTIA Network+ 2012: Networking Concepts Part 1 cs_ctmt_a01_it_enus Elearning Course 2.00 CompTIA Network+ 2012: Networking Concepts Part 2 cs_ctmt_a02_it_enus Elearning Course 1.50 CompTIA Network+ 2012: Network Installation and Configuration Part 1 cs_ctmt_a03_it_enus Elearning Course 2.00 CompTIA Network+ 2012: Network Installation and Configuration Part 2 cs_ctmt_a04_it_enus Elearning Course 1.50 CompTIA Network+ 2012: Network Media and Topologies Part 1 cs_ctmt_a05_it_enus Elearning Course 2.00 CompTIA Network+ 2012: Network Media and Topologies Part 2 cs_ctmt_a06_it_enus Elearning Course 1.50 CompTIA Network+ 2012: Network Management cs_ctmt_a07_it_enus Elearning Course 2.00 CompTIA Network+ 2012: Network Security Part 1 cs_ctmt_a08_it_enus Elearning Course 1.50 CompTIA Network+ 2012: Network Security Part 2 cs_ctmt_a09_it_enus Elearning Course 1.00 CompTIA Network+ 2012: Network Security Part 3 cs_ctmt_a10_it_enus Elearning Course 1.00 CompTIA Security+ 2011 CompTIA Security+ 2011: Control Fundamentals and Security Threats cs_styp_a01_it_enus Elearning Course 2.00 CompTIA Security+ 2011: Network Protocols, Attacks, and Defenses cs_styp_a02_it_enus Elearning Course 2.00 CompTIA Security+ 2011: Securing Networks and Performing Security Assessments cs_styp_a03_it_enus Elearning Course 2.00 CompTIA Security+ 2011: Network and System Security Mechanisms cs_styp_a04_it_enus Elearning Course 2.00 CompTIA Security+ 2011: Remote Access and Wireless Security cs_styp_a05_it_enus Elearning Course 1.50 CompTIA Security+ 2011: Authentication, Biometrics, and Security Controls cs_styp_a06_it_enus Elearning Course 2.00 CompTIA Security+ 2011: Securing the IT Environment cs_styp_a07_it_enus Elearning Course 2.00 CompTIA Security+ 2011: Cryptography and Public Key Infrastructures cs_styp_a08_it_enus Elearning Course 2.50 CompTIA Security+ 2011: Securing Applications, Virtualization, & Cloud Computing cs_styp_a09_it_enus Elearning Course 2.00 CompTIA Security+ 2011: BC, DR, Security Training, and Forensics cs_styp_a10_it_enus Elearning Course 2.00 CompTIA Network+ N10 006 CompTIA Network+ N10 006: Network Architecture Part 1 cs_ctne_a01_it_enus Elearning Course 3.00 CompTIA Network+ N10 006: Network Architecture Part 2 cs_ctne_a02_it_enus Elearning Course 2.50 CompTIA Network+ N10 006: Network Operations Part 1 cs_ctne_a03_it_enus Elearning Course 1.50 CompTIA Network+ N10 006: Network Operations Part 2 cs_ctne_a04_it_enus Elearning Course 1.50 CompTIA Network+ N10 006: Network Security cs_ctne_a05_it_enus Elearning Course 2.50 CompTIA Network+ N10 006: Troubleshooting Part 1 cs_ctne_a06_it_enus Elearning Course 1.50 CompTIA Network+ N10 006: Troubleshooting Part 2 cs_ctne_a07_it_enus Elearning Course 1.50 CompTIA Network+ N10 006: Industry Standards, Practices, and Network Theory cs_ctne_a08_it_enus Elearning Course 2.50 CompTIA Mobility+ MB0 001 CompTIA Mobility+ MB0 001: Network Infrastructure cs_mobl_a02_it_enus Elearning Course 2.00 CompTIA Mobility+ MB0 001: Mobile Device Management 1 cs_mobl_a03_it_enus Elearning Course 1.50 CompTIA Mobility+ MB0 001: Mobile Device Management 2 cs_mobl_a04_it_enus Elearning Course 1.50 CompTIA Mobility+ MB0 001: Security cs_mobl_a05_it_enus Elearning Course 1.50 CompTIA Mobility+ MB0 001: Troubleshooting 1 cs_mobl_a06_it_enus Elearning Course 1.00 CompTIA Mobility+ MB0 001: Troubleshooting 2 cs_mobl_a07_it_enus Elearning Course 0.50 CompTIA Mobility+ MB0 001: Over The Air Technologies cs_mobl_a01_it_enus Elearning Course 1.00 Networking and Telecommunications Fundamentals Introduction to Voice over IP PSTN and VoIP Fundamentals dt_voce_a01_it_enus Elearning Course 2.00 56

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type VoIP Technologies dt_voce_a02_it_enus Elearning Course 3.00 VoIP Quality and Security dt_voce_a03_it_enus Elearning Course 1.50 Networking Fundamentals Networking Fundamentals: Configuring Wired and Wireless Networks and Firewalls dt_ntfd_a01_it_enus Elearning Course 2.00 Networking Fundamentals: Remote Connections, Shares, and Mac OSX Networking dt_ntfd_a02_it_enus Elearning Course 1.50 Security Solutions Certified Internet Security Auditor (CISA) CISA Domain: The Process of Auditing Information Systems Part 1 sp_cisa_a01_it_enus Elearning Course 2.50 CISA Domain: The Process of Auditing Information Systems Part 2 sp_cisa_a02_it_enus Elearning Course 2.50 CISA Domain: Governance and Management of IT Part 1 sp_cisa_a03_it_enus Elearning Course 2.00 CISA Domain: Governance and Management of IT Part 2 sp_cisa_a04_it_enus Elearning Course 3.00 CISA Domain: IS Acquisition, Development, and Implementation Part 1 sp_cisa_a05_it_enus Elearning Course 3.00 CISA Domain: IS Acquisition, Development and Implementation Part 2 sp_cisa_a06_it_enus Elearning Course 2.50 CISA Domain: IS Operations, Maintenance and Support Part 1 sp_cisa_a07_it_enus Elearning Course 2.00 CISA Domain: IS Operations, Maintenance, and Support Part 2 sp_cisa_a08_it_enus Elearning Course 2.50 CISA Domain: Protection of Information Assets Part 1 sp_cisa_a09_it_enus Elearning Course 3.00 CISA Domain: Protection of Information Assets Part 2 sp_cisa_a10_it_enus Elearning Course 3.50 CISA Domain: IS Acquisition, Development and Implementation Part 3 sp_cisa_a11_it_enus Elearning Course 2.00 Certified Ethical Hacker (CEH) v8 Certified Ethical Hacker (CEH) v8: Hacking and Penetration Testing sp_ceth_a01_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Footprinting and Reconnaissance sp_ceth_a02_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Network Scanning sp_ceth_a03_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Enumeration and Cryptography sp_ceth_a04_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: System Hacking sp_ceth_a05_it_enus Elearning Course 2.00 Certified Ethical Hacker (CEH) v8: Malware sp_ceth_a06_it_enus Elearning Course 2.00 Certified Ethical Hacker (CEH) v8: Sniffing sp_ceth_a07_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Social Engineering sp_ceth_a08_it_enus Elearning Course 0.50 Certified Ethical Hacker (CEH) v8: Denial of Service and Session Hijacking sp_ceth_a09_it_enus Elearning Course 1.00 Certified Ethical Hacker (CEH) v8: Hacking Web Servers sp_ceth_a10_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Hacking Web Applications sp_ceth_a11_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: SQL Injection sp_ceth_a12_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Hacking Wireless Networks sp_ceth_a13_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Hacking Mobile Platforms sp_ceth_a14_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Evading IDS, Firewalls, and Honeypots sp_ceth_a15_it_enus Elearning Course 1.50 Certified Ethical Hacker (CEH) v8: Buffer Overflow sp_ceth_a16_it_enus Elearning Course 1.00 Certified Information Security Manager (CISM) CISM: Information Security Governance (Part 1) sp_ciso_a01_it_enus Elearning Course 2.00 CISM: Information Security Governance (Part 2) sp_ciso_a02_it_enus Elearning Course 2.00 CISM: Information Security Governance (Part 3) sp_ciso_a03_it_enus Elearning Course 2.00 CISM: Information Risk Management and Compliance (Part 1) sp_ciso_a04_it_enus Elearning Course 2.50 CISM: Information Security Incident Management (Part 1) sp_ciso_a11_it_enus Elearning Course 2.50 CISM: Information Risk Management and Compliance (Part 2) sp_ciso_a05_it_enus Elearning Course 2.50 CISM: Information Security Incident Management (Part 2) sp_ciso_a12_it_enus Elearning Course 2.00 CISM: Information Security Program Development and Management (Part 1) sp_ciso_a06_it_enus Elearning Course 1.50 CISM: Information Security Program Development and Management (Part 2) sp_ciso_a07_it_enus Elearning Course 1.50 CISM: Information Security Program Development and Management (Part 3) sp_ciso_a08_it_enus Elearning Course 1.50 CISM: Information Security Program Development and Management (Part 4) sp_ciso_a09_it_enus Elearning Course 2.00 CISM: Information Security Program Development and Management (Part 5) sp_ciso_a10_it_enus Elearning Course 2.00 CompTIA Advanced Security Practitioner CAS 002 CompTIA CASP CAS 002: Cryptography and Enterprise Storage Concerns sp_capr_a01_it_enus Elearning Course 2.00 CompTIA CASP CAS 002: Advanced Network Design, Management, and Controls sp_capr_a02_it_enus Elearning Course 2.50 CompTIA CASP CAS 002: Security Controls for Hosts sp_capr_a03_it_enus Elearning Course 2.00 CompTIA CASP CAS 002: Application Vulnerabilities and Security Controls sp_capr_a04_it_enus Elearning Course 1.50 CompTIA CASP CAS 002: Industry Influences, Risk Planning, Strategy, and Control sp_capr_a05_it_enus Elearning Course 2.00 CompTIA CASP CAS 002: Privacy Policies & Procedures and Incident Recovery sp_capr_a06_it_enus Elearning Course 1.50 CompTIA CASP CAS 002: Research, Analysis and Assessment sp_capr_a07_it_enus Elearning Course 2.50 CompTIA CASP CAS 002: Integration of Computing, Communications, and Disciplines sp_capr_a08_it_enus Elearning Course 0.50 CompTIA CASP CAS 002: Technical Integration of Enterprise Components sp_capr_a09_it_enus Elearning Course 1.50 Microsoft Security Fundamentals Microsoft Security Fundamentals: Security Layers sp_mtas_a01_it_enus Elearning Course 1.00 Microsoft Security Fundamentals: Operating System Security sp_mtas_a02_it_enus Elearning Course 1.50 Microsoft Security Fundamentals: Network Security sp_mtas_a03_it_enus Elearning Course 1.00 Microsoft Security Fundamentals: Security Software sp_mtas_a04_it_enus Elearning Course 1.00 Certified Secure Software Lifecycle Professional (CSSLP) CSSLP: Secure Software Concepts sp_slcp_a01_it_enus Elearning Course 2.00 CSSLP: Secure Software Requirements sp_slcp_a02_it_enus Elearning Course 1.00 What's New in CISSP 2015 Changes to CISSP 2015 sp_csst_a01_it_enus Elearning Course 0.50 Cisco CAPPS 8.0: Integrating Cisco Unified Communications Applications Cisco CAPPS 8.0: Introduction to Voice Mail cc_caps_a01_it_enus Elearning Course 1.50 Cisco CAPPS 8.0: Integrating Cisco Unity Connection with CUCM cc_caps_a02_it_enus Elearning Course 1.50 Cisco CAPPS 8.0: Configuring the CUC System and Dial Plan Components cc_caps_a03_it_enus Elearning Course 1.50 Cisco CAPPS 8.0: Implementing Cisco Unity Connection cc_caps_a04_it_enus Elearning Course 3.00 Cisco CAPPS 8.0: Implementing Cisco Unity Express in CUCM Express Environment cc_caps_a05_it_enus Elearning Course 2.00 Cisco CAPPS 8.0: Cisco Unity Express Users and Auto Attendant cc_caps_a06_it_enus Elearning Course 2.00 Cisco CAPPS 8.0: Troubleshooting Cisco Unity Express cc_caps_a07_it_enus Elearning Course 1.50 Cisco CAPPS 8.0: Voice Profile for Internet Mail Implementation cc_caps_a08_it_enus Elearning Course 1.50 Cisco CAPPS 8.0: Understanding Cisco Unified Presence Implementation cc_caps_a09_it_enus Elearning Course 2.00 Cisco CAPPS 8.0: Integrating Cisco Unified Presence and its Components cc_caps_a10_it_enus Elearning Course 2.50 CIPT1 8.0: Implementing Cisco Unified Communications Manager Part 1 Cisco CIPT1 8.0: Introduction to Cisco Unified Communications Manager cc_cptz_a01_it_enus Elearning Course 1.00 Cisco CIPT1 8.0: Cisco Unified Communications Manager Administration cc_cptz_a02_it_enus Elearning Course 2.00 Cisco CIPT1 8.0: Cisco Unified Communications Manager Single Site On Net Calling cc_cptz_a03_it_enus Elearning Course 2.00 57

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Cisco CIPT1 8.0: Implementing PSTN gateways in Cisco Unified Communications Manager cc_cptz_a04_it_enus Elearning Course 2.00 Cisco CIPT1 8.0: CUCM Call Routing Components and Calling Privileges cc_cptz_a05_it_enus Elearning Course 2.50 Cisco CIPT1 8.0: Digit manipulation Tools and Calling Privileges cc_cptz_a06_it_enus Elearning Course 2.50 Cisco CIPT1 8.0: Implementing Call Coverage cc_cptz_a07_it_enus Elearning Course 1.00 Cisco CIPT1 8.0: Implementing Media Resources in Unified Communications Manager cc_cptz_a08_it_enus Elearning Course 2.00 Cisco CIPT1 8.0: Feature and Application Implementation cc_cptz_a09_it_enus Elearning Course 1.50 Cisco CIPT1 8.0: Cisco Unified Mobility cc_cptz_a10_it_enus Elearning Course 1.00 CIPT2 8.0: Implementing Cisco Unified Communications Manager Part 2 Cisco CIPT2 8.0: Multisite Deployment Issues and Solutions Overview cc_cpty_a01_it_enus Elearning Course 2.00 Cisco CIPT2 8.0: Multisite Deployment Implementation cc_cpty_a02_it_enus Elearning Course 2.50 Cisco CIPT2 8.0: Centralized Call Processing Redundancy Implementation cc_cpty_a03_it_enus Elearning Course 3.00 Cisco CIPT2 8.0: Bandwidth Management and CAC Implementation cc_cpty_a04_it_enus Elearning Course 2.50 Cisco CIPT2 8.0: Features and Applications for Multisite Deployments cc_cpty_a05_it_enus Elearning Course 1.00 Cisco CIPT2 8.0: Call Control Discovery cc_cpty_a06_it_enus Elearning Course 1.50 ICOMM 8.0: Introducing Cisco Voice and Unified Communications Administration Cisco ICOMM 8.0: CUC Solutions cc_comm_a01_it_enus Elearning Course 2.00 Cisco ICOMM 8.0: Administrator and End User Interfaces cc_comm_a02_it_enus Elearning Course 2.50 Cisco ICOMM 8.0: Call Flows in CUC Systems cc_comm_a03_it_enus Elearning Course 2.50 Cisco ICOMM 8.0: Endpoint and User Administration cc_comm_a04_it_enus Elearning Course 4.00 Cisco ICOMM 8.0: End User Telephony and Mobility Features cc_comm_a05_it_enus Elearning Course 1.00 Cisco ICOMM 8.0: Configuring Mobility Features cc_comm_a06_it_enus Elearning Course 2.50 Cisco ICOMM 8.0: Enablement of Cisco Unity Connection and Voice Mailbox Options cc_comm_a07_it_enus Elearning Course 2.00 Cisco ICOMM 8.0: Cisco Unified Presence cc_comm_a08_it_enus Elearning Course 1.50 Cisco ICOMM 8.0: Cisco Unified Communications Solution Maintenance cc_comm_a09_it_enus Elearning Course 1.50 Cisco ICOMM 8.0: RTMT, Monitoring Voice Mail and the Disaster Recovery System cc_comm_a10_it_enus Elearning Course 1.00 Implementing Cisco Voice Communications and QoS (CVOICE) Cisco CVOICE 8.0: Introduction to Voice Gateways cc_voic_a01_it_enus Elearning Course 2.50 Cisco CVOICE 8.0: Voice Port Implementation, Codecs, and DSPs cc_voic_a02_it_enus Elearning Course 3.50 Cisco CVOICE 8.0: Transporting Voice over IP networks cc_voic_a03_it_enus Elearning Course 2.00 Cisco CVOICE 8.0: SIP and MGCP Signaling Protocols cc_voic_a04_it_enus Elearning Course 3.00 Cisco CVOICE 8.0: VoIP Call Legs cc_voic_a05_it_enus Elearning Course 2.50 Cisco CVOICE 8.0: Cisco Unified Communications Manager Express cc_voic_a06_it_enus Elearning Course 3.00 Cisco CVOICE 8.0: Cisco Unified Communications Manager Express Endpoints cc_voic_a07_it_enus Elearning Course 1.50 Cisco CVOICE 8.0: Call Routing and Dial Plans cc_voic_a08_it_enus Elearning Course 3.50 Cisco CVOICE 8.0: Path Selection and Calling Privileges cc_voic_a09_it_enus Elearning Course 2.00 Cisco CVOICE 8.0: Gatekeeper and Cisco Unified Border Element cc_voic_a10_it_enus Elearning Course 3.00 Cisco CVOICE 8.0: QoS Mechanisms cc_voic_a11_it_enus Elearning Course 3.00 Cisco CVOICE 8.0: Congestion, Rate Limiting, and AutoQoS cc_voic_a12_it_enus Elearning Course 2.00 ROUTE 1.0: Implementing Cisco IP Routing Cisco ROUTE 1.0: Routing Services for Converged Networks cc_icir_a01_it_enus Elearning Course 1.00 Cisco ROUTE 1.0: EIGRP Implementation for the Enterprise cc_icir_a02_it_enus Elearning Course 2.50 Cisco ROUTE 1.0: EIGRP Authentication and Advanced Feature Implementation cc_icir_a03_it_enus Elearning Course 1.00 Cisco ROUTE 1.0: The OSPF Routing Protocol cc_icir_a04_it_enus Elearning Course 1.50 Cisco ROUTE 1.0: Implementing an OSPF Based Solution cc_icir_a05_it_enus Elearning Course 2.00 Cisco ROUTE 1.0: Configuring and Verifying Route Redistribution cc_icir_a06_it_enus Elearning Course 2.00 Cisco ROUTE 1.0: Implementing Path Control cc_icir_a07_it_enus Elearning Course 1.00 Cisco ROUTE 1.0: Connecting the Enterprise to ISPs cc_icir_a08_it_enus Elearning Course 1.00 Cisco ROUTE 1.0: Configuring and Verifying BGP operations cc_icir_a09_it_enus Elearning Course 2.00 Cisco ROUTE 1.0 elt: Implementing Path Control CSCO0064EN07 Elearning Course 0.50 Cisco ROUTE 1.0 elt: IPv6 Addressing and Unicast CSCO0064EN08 Elearning Course 2.00 Cisco ROUTE 1.0 elt: Implement RIPng, OSPFv3, EIGRP and Redistribution in IPv6 CSCO0064EN09 Elearning Course 2.50 Cisco ROUTE 1.0 elt: IPv6 Transition Techniques CSCO0064EN10 Elearning Course 1.50 Cisco ROUTE 1.0 elt: NAT and PAT with IPv6 CSCO0064EN11 Elearning Course 1.00 Cisco ROUTE 1.0 elt: Routing for Branch Offices and Mobile Workers CSCO0064EN12 Elearning Course 2.50 TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks Cisco TSHOOT 1.0: Planning Maintenance for Complex Networks cc_icit_a01_it_enus Elearning Course 1.50 Cisco TSHOOT 1.0: Planning Troubleshooting Processes for Networks cc_icit_a02_it_enus Elearning Course 1.50 Cisco TSHOOT 1.0: Maintenance, Troubleshooting Tools, & Applications cc_icit_a03_it_enus Elearning Course 1.50 Cisco TSHOOT 1.0: Troubleshooting VLANs, STP, and SVIs cc_icit_a04_it_enus Elearning Course 1.50 Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues cc_icit_a05_it_enus Elearning Course 1.50 Cisco TSHOOT 1.0: Network Layer Connectivity, OSPF, and EIGRP cc_icit_a06_it_enus Elearning Course 2.50 Cisco TSHOOT 1.0: Route Redistribution, BGP, and Performance Issues cc_icit_a07_it_enus Elearning Course 2.00 Cisco TSHOOT 1.0: Maintaining and Troubleshooting Network Security Solutions cc_icit_a08_it_enus Elearning Course 1.50 CIsco TSHOOT 1.0 elt: Troubleshooting Performance Problems on Switches CSCO0066EN07 Elearning Course 1.00 Cisco TSHOOT 1.0 elt: Troubleshooting Wireless Integration CSCO0066EN08 Elearning Course 30.00 Cisco TSHOOT 1.0 elt: Troubleshooting Voice over IP Integration CSCO0066EN09 Elearning Course 0.50 Cisco TSHOOT 1.0 elt: Troubleshooting Video Integration CSCO0066EN10 Elearning Course 0.50 Cisco TSHOOT 1.0 elt: Troubleshooting NAT and PAT CSCO0066EN11 Elearning Course 1.00 Cisco TSHOOT 1.0 elt: Troubleshooting DHCP CSCO0066EN12 Elearning Course 2.00 Cisco TSHOOT 1.0 elt: Troubleshooting IPv6, OSPFv3, and RIPng CSCO0066EN13 Elearning Course 0.50 Cisco TSHOOT 1.0 elt: Troubleshooting Network Applications Services CSCO0066EN14 Elearning Course 1.50 Cisco TSHOOT 1.0 elt: Troubleshooting Branch Office and Remote Worker Problems CSCO0066EN15 Elearning Course 1.50 SWITCH 1.0: Implementing Cisco IP Switched Networks Cisco SWITCH 1.0: Analyzing Campus Network Designs cc_icis_a01_it_enus Elearning Course 1.00 Cisco SWITCH 1.0: Implementing VLANs in Campus Networks cc_icis_a02_it_enus Elearning Course 2.00 Cisco SWITCH 1.0: Implementing Spanning Tree cc_icis_a03_it_enus Elearning Course 2.00 Cisco SWITCH 1.0: Inter VLAN Routing cc_icis_a04_it_enus Elearning Course 1.50 Cisco SWITCH 1.0: Highly Available Networks cc_icis_a05_it_enus Elearning Course 1.50 Cisco SWITCH 1.0: Configuring Layer 3 High Availability cc_icis_a06_it_enus Elearning Course 1.50 Cisco SWITCH 1.0: Minimizing Service Loss and Data Theft cc_icis_a07_it_enus Elearning Course 2.00 Cisco SWITCH 1.0: Accommodating Voice and Video in Campus Networks cc_icis_a08_it_enus Elearning Course 1.00 Cisco SWITCH 1.0: Integrating Wireless LANs into a Campus Network cc_icis_a09_it_enus Elearning Course 1.00 IINS 2.0: Implementing Cisco IOS Network Security Cisco IINS 2.0: Introducing Networking Security Fundamentals cc_cins_a01_it_enus Elearning Course 1.00 58

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Cisco IINS 2.0: Security Policies and Strategies cc_cins_a02_it_enus Elearning Course 1.50 Cisco IINS 2.0: Cisco Network Foundation Protection cc_cins_a03_it_enus Elearning Course 1.50 Cisco IINS 2.0: Securing the Management Plane and AAA Configuration cc_cins_a04_it_enus Elearning Course 2.00 Cisco IINS 2.0: Securing the Data Plane on Cisco Switches cc_cins_a05_it_enus Elearning Course 2.00 Cisco IINS 2.0: Securing the Data Plane in IPv6 Environments cc_cins_a06_it_enus Elearning Course 1.50 Cisco IINS 2.0: Threat Control, Mitigation, and Firewalls cc_cins_a07_it_enus Elearning Course 2.00 Cisco IINS 2.0: Implementing Firewall Policies cc_cins_a08_it_enus Elearning Course 2.00 Cisco IINS 2.0: Implementing IPS cc_cins_a09_it_enus Elearning Course 2.00 Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure cc_cins_a10_it_enus Elearning Course 2.00 Cisco IINS 2.0: IPsec Fundamentals and VPNs cc_cins_a11_it_enus Elearning Course 2.00 DESGN 2.1: Designing for Cisco Internetwork Solutions Cisco DESGN 2.1: Network Design Methodology Overview cc_desg_a01_it_enus Elearning Course 2.50 Cisco DESGN 2.1: Structuring and Modularizing the Network cc_desg_a02_it_enus Elearning Course 2.50 Cisco DESGN 2.1: Designing Basic Campus and Data Center Networks cc_desg_a03_it_enus Elearning Course 2.00 Cisco DESGN 2.1: Identifying WAN Technology Considerations cc_desg_a04_it_enus Elearning Course 1.50 Cisco DESGN 2.1: Designing the Enterprise WAN and Branch cc_desg_a05_it_enus Elearning Course 1.50 Cisco DESGN 2.1: Designing IP Addressing cc_desg_a06_it_enus Elearning Course 2.00 Cisco DESGN 2.1: Selecting Routing Protocols cc_desg_a07_it_enus Elearning Course 1.00 Cisco DESGN 2.1: Defining Network Security cc_desg_a08_it_enus Elearning Course 1.50 Cisco DESGN 2.1: Security Solutions for the Network cc_desg_a09_it_enus Elearning Course 2.00 Cisco DESGN 2.1: Integrating Voice and Video Architectures cc_desg_a10_it_enus Elearning Course 1.00 Cisco DESGN 2.1: Voice and Video Technology Requirements cc_desg_a11_it_enus Elearning Course 2.00 Cisco DESGN 2.1: Design Considerations for Basic Wireless Networking cc_desg_a12_it_enus Elearning Course 2.50 TVOICE 8.0: Troubleshooting Cisco Unified Communications Cisco TVOICE 8.0: Troubleshooting Unified Communications Solutions Overview cc_tcuc_a01_it_enus Elearning Course 2.00 Cisco TVOICE 8.0: Cisco Unified Communications Manager Troubleshooting cc_tcuc_a02_it_enus Elearning Course 2.00 Cisco TVOICE 8.0: Troubleshooting Call Setup Issues cc_tcuc_a03_it_enus Elearning Course 2.00 Cisco TVOICE 8.0: Troubleshooting Off Net Calling Issues cc_tcuc_a04_it_enus Elearning Course 2.50 Cisco TVOICE 8.0: Troubleshooting SAF and CCD Issues cc_tcuc_a05_it_enus Elearning Course 1.00 Cisco TVOICE 8.0: Troubleshooting Device and Extension Mobility cc_tcuc_a06_it_enus Elearning Course 2.00 Cisco TVOICE 8.0: Troubleshooting Cisco Unified Mobility and CUCM Presence cc_tcuc_a07_it_enus Elearning Course 1.00 Cisco TVOICE 8.0: Troubleshooting MOH and MTP Issues cc_tcuc_a08_it_enus Elearning Course 1.50 Cisco TVOICE 8.0: Troubleshooting Conference and Transcoder Issues cc_tcuc_a09_it_enus Elearning Course 1.50 Cisco TVOICE 8.0: Troubleshooting RSVP Agents and Voice Quality Issues cc_tcuc_a10_it_enus Elearning Course 2.00 ICND1 2.0: Interconnecting Cisco Networking Devices Part 1 ICND1 2.0: Networking, Communications, and LANs cc_icne_a01_it_enus Elearning Course 2.00 ICND1 2.0: Operating Cisco IOS Software cc_icne_a02_it_enus Elearning Course 1.50 ICND1 2.0: Switch Operations cc_icne_a03_it_enus Elearning Course 1.00 ICND1 2.0: Ethernet Operations cc_icne_a04_it_enus Elearning Course 2.50 ICND1 2.0: Understanding IPv4 Addresses cc_icne_a05_it_enus Elearning Course 2.00 ICND1 2.0: Address Blocks and VLSM cc_icne_a06_it_enus Elearning Course 1.50 ICND1 2.0: The Transport Layer and Router Configuration cc_icne_a07_it_enus Elearning Course 1.50 ICND1 2.0: Packet Delivery and Static Routing cc_icne_a08_it_enus Elearning Course 1.50 ICND1 2.0: Access Control Lists and Network Address Translation cc_icne_a09_it_enus Elearning Course 2.00 ICND1 2.0: Managing Network Device Security cc_icne_a10_it_enus Elearning Course 2.00 ICND1 2.0: VLANs and DHCP cc_icne_a11_it_enus Elearning Course 2.50 ICND1 2.0: WANs and Dynamic Routing Protocols cc_icne_a12_it_enus Elearning Course 2.00 ICND1 2.0: IPv6 cc_icne_a13_it_enus Elearning Course 1.50 ICND2 2.0: Interconnecting Cisco Networking Devices Part 2 ICND2 2.0: VLANs and Spanning Tree cc_icnf_a01_it_enus Elearning Course 2.00 ICND2 2.0: EtherChannel and Layer 3 Redundancy cc_icnf_a02_it_enus Elearning Course 1.00 ICND2 2.0: Troubleshooting Basic Connectivity cc_icnf_a03_it_enus Elearning Course 1.00 ICND2 2.0: Implementing an EIGRP Based Solution cc_icnf_a04_it_enus Elearning Course 2.00 ICND2 2.0: An Overview of OSPF cc_icnf_a05_it_enus Elearning Course 1.50 ICND2 2.0: Implementing a Scalable, Multiarea Network, OSPF Based Solution cc_icnf_a06_it_enus Elearning Course 1.50 ICND2 2.0: Wan Technology Overview and Serial Connections cc_icnf_a07_it_enus Elearning Course 1.50 ICND2 2.0: Establishing a WAN Connection Using Frame Relay cc_icnf_a08_it_enus Elearning Course 2.00 ICND2 2.0: VPN Solutions and GRE Tunnels cc_icnf_a09_it_enus Elearning Course 1.00 ICND2 2.0: Network Device Management cc_icnf_a10_it_enus Elearning Course 2.50 Cisco SENSS 1.0 SENSS 1.0: Secure Design Principles cc_sens_a01_it_enus Elearning Course 1.00 SENSS 1.0: Deploying Cisco IOS Control and Management Plane Security Controls cc_sens_a02_it_enus Elearning Course 2.00 SENSS 1.0: Deploying Cisco Traffic Telemetry Methods cc_sens_a03_it_enus Elearning Course 1.00 SENSS 1.0: Deploying Cisco IOS Layer 2 and Layer 3 Data Plane Security Controls cc_sens_a04_it_enus Elearning Course 2.00 SENSS 1.0: NAT Deployment on Cisco IOS Software and Cisco ASA cc_sens_a05_it_enus Elearning Course 2.00 SENSS 1.0: Firewall Threat Controls and Basic Cisco ASA Policy Configuration cc_sens_a06_it_enus Elearning Course 2.50 SENSS 1.0: Deploying Advanced Cisco ASA Access Policies cc_sens_a07_it_enus Elearning Course 1.50 SENSS 1.0: Deploying Reputation and Identity Based Cisco ASA Access Policies cc_sens_a08_it_enus Elearning Course 1.00 SENSS 1.0: Threat Controls Deployment on Cisco IOS Software cc_sens_a09_it_enus Elearning Course 2.00 ROUTE 2.0: Implementing Cisco IP Routing Cisco ROUTE 2.0: Basic Network and Routing Concepts cc_rout_a01_it_enus Elearning Course 2.00 Cisco ROUTE 2.0: Understanding the RIP and EIGRP Routing Protocols cc_rout_a02_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: EIGRP Topology Table and Optimizing EIGRP Behavior cc_rout_a03_it_enus Elearning Course 2.00 Cisco ROUTE 2.0: Configuring EIGRP for IPv6 and Named EIGRP cc_rout_a04_it_enus Elearning Course 1.00 Cisco ROUTE 2.0: Establishing OSPF Neighbor Relationships cc_rout_a05_it_enus Elearning Course 1.00 Cisco ROUTE 2.0: Link State Database and Optimizing OSPF Behavior cc_rout_a06_it_enus Elearning Course 2.50 Cisco ROUTE 2.0: Configuring OSPFv3 cc_rout_a07_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Configuring Routing Protocol Redistribution cc_rout_a08_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Redistribution Using Distribute and Prefix Lists cc_rout_a09_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Path Control Implementation cc_rout_a10_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Enterprise Internet Connectivity I cc_rout_a11_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Implementing Basic BGP Operations cc_rout_a12_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: BGP Path Manipulation, Control, and BGP in the IPv6 Environment cc_rout_a13_it_enus Elearning Course 2.50 Cisco ROUTE 2.0:Routers and Routing Protocol Hardening cc_rout_a14_it_enus Elearning Course 2.00 59

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Cisco ROUTE 2.0: Redistribution Using Route Maps and Tags cc_rout_a15_it_enus Elearning Course 2.00 Cisco ROUTE 2.0: Enterprise Internet Connectivity II cc_rout_a16_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Optimizing and Tuning OSPF cc_rout_a17_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Network Principles and Layer 2 Technologies cc_rout_a18_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Layer 3 Technologies cc_rout_a19_it_enus Elearning Course 2.50 Cisco ROUTE 2.0: VPN Technologies cc_rout_a20_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Securing Access cc_rout_a21_it_enus Elearning Course 1.50 Cisco ROUTE 2.0: Infrastructure Services cc_rout_a22_it_enus Elearning Course 1.50 SWITCH 2.0: Implementing Cisco IP Switched Networks Cisco SWITCH 2.0: Basic Concepts and Network Design cc_swch_a01_it_enus Elearning Course 2.50 Cisco SWITCH 2.0: Campus Network Architecture I cc_swch_a02_it_enus Elearning Course 2.00 Cisco SWITCH 2.0: Campus Network Architecture II cc_swch_a03_it_enus Elearning Course 2.50 Cisco SWITCH 2.0: Spanning Tree Implementation cc_swch_a04_it_enus Elearning Course 2.00 Cisco SWITCH 2.0: Spanning Tree Tuning and MST Implementation cc_swch_a05_it_enus Elearning Course 3.00 Cisco SWITCH 2.0: Inter VLAN Routing cc_swch_a06_it_enus Elearning Course 1.50 Cisco SWITCH 2.0: High Availability Networks cc_swch_a07_it_enus Elearning Course 2.50 Cisco SWITCH 2.0: Layer 3 Redundancy with HSRP cc_swch_a08_it_enus Elearning Course 2.00 Cisco SWITCH 2.0: Campus Network Security I cc_swch_a09_it_enus Elearning Course 2.00 Cisco SWITCH 2.0: Campus Network Security II cc_swch_a10_it_enus Elearning Course 1.50 Cisco SWITCH 2.0: STP Tuning and PVST and RSTP Implementation cc_swch_a11_it_enus Elearning Course 2.00 Cisco SWITCH 2.0: Configuring Layer 3 Redundancy with VRRP and GLBP cc_swch_a12_it_enus Elearning Course 2.00 Cisco SWITCH 2.0: Campus Network Security III cc_swch_a13_it_enus Elearning Course 1.50 TSHOOT 2.0: Troubleshooting and Maintaining Cisco IP Networks Cisco TSHOOT 2.0: Tools and Methodologies of Troubleshooting cc_trst_a01_it_enus Elearning Course 1.50 Cisco TSHOOT 2.0: Troubleshooting IPv4 and IPv6 Addressing and Routing cc_trst_a02_it_enus Elearning Course 2.00 Cisco TSHOOT 2.0: Troubleshooting OSPF cc_trst_a03_it_enus Elearning Course 2.00 Cisco TSHOOT 2.0: Troubleshooting EIGRP and BGP cc_trst_a04_it_enus Elearning Course 2.00 Cisco TSHOOT 2.0: Troubleshooting RIPv2 cc_trst_a05_it_enus Elearning Course 1.50 Cisco TSHOOT 2.0: Troubleshooting RIPng cc_trst_a06_it_enus Elearning Course 1.00 Cisco TSHOOT 2.0: Troubleshooting Redistribution cc_trst_a07_it_enus Elearning Course 2.00 Cisco TSHOOT 2.0: Troubleshooting Layer 2 Switching and Inter VLAN Routing cc_trst_a08_it_enus Elearning Course 2.00 Cisco TSHOOT 2.0: Troubleshooting FHRP cc_trst_a09_it_enus Elearning Course 2.50 Cisco TSHOOT 2.0: Troubleshooting Security Issues cc_trst_a10_it_enus Elearning Course 2.50 Cisco TSHOOT 2.0: Troubleshooting Router Features cc_trst_a11_it_enus Elearning Course 1.50 Cisco SITCS 1.0: Implementing Cisco Threat Control Solutions Cisco SITCS 1.0: Cisco ASA (CX) NGFW Services I cc_sitc_a01_it_enus Elearning Course 2.00 Cisco SITCS 1.0: Cisco ASA (CX) NGFW Services II cc_sitc_a02_it_enus Elearning Course 2.00 Cisco SITCS 1.0: Cisco Web Security Appliance cc_sitc_a03_it_enus Elearning Course 2.00 Cisco SITCS 1.0: Configuring Cisco Web Security Appliance cc_sitc_a04_it_enus Elearning Course 1.50 Cisco SITCS 1.0: Cisco Cloud Web Security cc_sitc_a05_it_enus Elearning Course 1.50 Cisco SITCS 1.0: Cisco Email Security Appliance cc_sitc_a06_it_enus Elearning Course 1.50 Cisco SITCS 1.0: Cisco Intrusion Prevention Systems I cc_sitc_a07_it_enus Elearning Course 2.50 Cisco SITCS 1.0: Cisco Intrusion Prevention Systems II cc_sitc_a08_it_enus Elearning Course 2.00 Cisco SITCS 1.0: Configuring Cisco Email Security cc_sitc_a09_it_enus Elearning Course 1.00 Implementing Cisco Secure Access Solutions (SISAS) 1.0 Cisco SISAS 1.0: Identity Services Overview and 802.1X cc_siss_a01_it_enus Elearning Course 1.50 Cisco SISAS 1.0: EAP and Logging into Cisco Identity Services Engine (ISE) cc_siss_a02_it_enus Elearning Course 1.00 Cisco SISAS 1.0: Cisco ISE Technologies cc_siss_a03_it_enus Elearning Course 2.00 Cisco SISAS 1.0: Certificate based Authentication and Authorization cc_siss_a04_it_enus Elearning Course 1.50 Cisco SISAS 1.0: Cisco TrustSec, MACsec, and WebAuth Access cc_siss_a05_it_enus Elearning Course 2.00 Cisco SISAS 1.0: Endpoint Access Control Enhancements and Troubleshooting cc_siss_a06_it_enus Elearning Course 2.00 CICD 1.0: Implementing Cisco Collaboration Devices CICD 1.0: Cisco Unified Communications Solutions cc_cicd_a01_it_enus Elearning Course 2.00 CICD 1.0: Cisco UCM End user Interfaces and Call Flows and Call Legs cc_cicd_a04_it_enus Elearning Course 2.00 CICD 1.0: Cisco UCM and Cisco UCM Express Endpoint Implementation Options cc_cicd_a08_it_enus Elearning Course 1.50 DCICN 1.0: Introducing Cisco Data Center Networking DCICN 1.0 Ethernet Networks cc_cicn_a01_it_enus Elearning Course 1.50 DCICN 1.0 Simple Networks cc_cicn_a02_it_enus Elearning Course 1.00 DCICN 1.0 Switched Networks cc_cicn_a03_it_enus Elearning Course 2.00 DCICN 1.0 VLANs and Trunks cc_cicn_a04_it_enus Elearning Course 1.00 DCICN 1.0 Redundant Switched Topology cc_cicn_a05_it_enus Elearning Course 1.50 DCICN 1.0 IPv4 and the Routing Process cc_cicn_a06_it_enus Elearning Course 2.00 DCICN 1.0 IPv6 and Packet Delivery cc_cicn_a07_it_enus Elearning Course 1.50 DCICN 1.0 Routing and ACLs on Cisco Nexus Switches cc_cicn_a08_it_enus Elearning Course 1.50 SIMOS 1.0: Implementing Cisco Secure Mobility Solutions SIMOS 1.0: Fundamentals of VPN Technologies and Cryptography cc_smos_a01_it_enus Elearning Course 1.50 SIMOS 1.0: Deploying Secure Site to Site Connectivity Solutions (Part 1) cc_smos_a02_it_enus Elearning Course 1.50 SIMOS 1.0: Deploying Secure Site to Site Connectivity Solutions (Part 2) cc_smos_a03_it_enus Elearning Course 1.50 SIMOS 1.0: Deploying Cisco IOS Site to Site FlexVPN Solutions cc_smos_a04_it_enus Elearning Course 1.50 SIMOS 1.0: Deploying Clientless SSL VPNs cc_smos_a05_it_enus Elearning Course 1.50 SIMOS 1.0: Deploying Cisco AnyConnect VPNs cc_smos_a07_it_enus Elearning Course 2.00 SIMOS 1.0: Clientless SSL VPNs, Endpoint Security, and Dynamic Access Policies cc_smos_a06_it_enus Elearning Course 1.50 Certified Information Systems Security Professional (CISSP) CISSP: Security Principles, Governance, and Guidelines sp_cisp_a01_it_enus Elearning Course CISSP: Risk Management sp_cisp_a02_it_enus Elearning Course 1.50 CISSP: Asset Security sp_cisp_a03_it_enus Elearning Course 1.50 CISSP: Security Engineering Part 1 sp_cisp_a04_it_enus Elearning Course 2.00 CISSP: Security Engineering Part 2 sp_cisp_a05_it_enus Elearning Course 2.00 CISSP: Communication & Network Security Design sp_cisp_a06_it_enus Elearning Course 2.00 CISSP: Identity and Access Management sp_cisp_a07_it_enus Elearning Course 2.00 CISSP: Security Assessment and Testing sp_cisp_a08_it_enus Elearning Course 1.50 CISSP: Security Operations Part 1 sp_cisp_a09_it_enus Elearning Course 2.00 CISSP: Security Operations Part 2 sp_cisp_a10_it_enus Elearning Course 1.50 CISSP: Security Operations Part 3 sp_cisp_a11_it_enus Elearning Course 1.50 60

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type CISSP: Software Development Security sp_cisp_a12_it_enus Elearning Course 1.00 DCICT 1.0: Introducing Cisco Data Center Technologies Cisco DCICT 1.0 Cisco Data Center Layers and the Nexus 7000 Series Switch cc_cicc_a01_it_enus Elearning Course 3.00 Cisco DCICT 1.0 Reviewing the Cisco Nexus 5000, 2000, and MDS Product Families cc_cicc_a02_it_enus Elearning Course 2.00 Cisco DCICT 1.0 Monitoring the Cisco Nexus 7000 and 5000 Series Switches cc_cicc_a03_it_enus Elearning Course 2.00 Cisco DCICT 1.0 Describing vpcs, Cisco FabricPath, and OTV in the DataCenter cc_cicc_a04_it_enus Elearning Course 2.50 Cisco DCICT 1.0 Virtualizing Network Devices and FEX Operations cc_cicc_a05_it_enus Elearning Course 2.00 Cisco DCICT 1.0 Virtualizing Storage and Servers cc_cicc_a06_it_enus Elearning Course 1.50 Cisco DCICT 1.0 Using the Cisco Nexus 1000V Series Switch cc_cicc_a07_it_enus Elearning Course 2.00 Cisco DCICT 1.0 Comparing Storage Connectivity Options in the Data Center cc_cicc_a08_it_enus Elearning Course 0.50 Cisco DCICT 1.0 Fibre Channel Storage and Cisco MDS 9000 Series Configuration cc_cicc_a09_it_enus Elearning Course 2.50 Cisco DCICT 1.0 Cisco Data Center Unified Fabric cc_cicc_a10_it_enus Elearning Course 2.00 Cisco DCICT 1.0 The Cisco UCS Series Product Family cc_cicc_a11_it_enus Elearning Course 1.50 Cisco DCICT 1.0 RAID Options and B Series Blades and Cluster Options cc_cicc_a12_it_enus Elearning Course 1.50 Cisco DCICT 1.0 UCS Management Operations cc_cicc_a13_it_enus Elearning Course 1.50 EMC EMC Information Storage and Management (ISM) v2 EMC ISM v2: Data Center Environment dt_ismu_a01_it_enus Elearning Course 1.50 EMC ISM v2: RAID and Intelligent Storage Systems dt_ismu_a02_it_enus Elearning Course 1.50 EMC ISM v2: FC SAN, IP SAN, and FCoE dt_ismu_a03_it_enus Elearning Course 1.50 EMC ISM v2: NAS, Object based Storage, and Unified Storage dt_ismu_a04_it_enus Elearning Course 1.00 EMC ISM v2: Business Continuity, Backup, Replication, and Archiving dt_ismu_a05_it_enus Elearning Course 2.50 EMC ISM v2: Remote Replication and Cloud Computing dt_ismu_a06_it_enus Elearning Course 1.50 EMC ISM v2: Securing the Storage Infrastructure dt_ismu_a07_it_enus Elearning Course 1.00 EMC ISM v2: Managing the Storage Infrastructure dt_ismu_a08_it_enus Elearning Course 1.00 Cloud Computing Cloud Computing for Business Professionals Introducing Cloud Computing cl_clbp_a01_it_enus Elearning Course 1.50 Moving Business Services into the Cloud cl_clbp_a02_it_enus Elearning Course 2.00 Cloud Computing for IT professionals Cloud Computing Basics cl_clip_a01_it_enus Elearning Course 1.50 Cloud Technology Enablers cl_clip_a02_it_enus Elearning Course 1.00 Enterprise Data and Cloud Interaction cl_clip_a03_it_enus Elearning Course 1.50 Migrating Infrastructure to the Cloud cl_clip_a04_it_enus Elearning Course 1.00 Identity, Presence, and Privacy cl_clip_a05_it_enus Elearning Course 1.50 Providing Cloud Security cl_clip_a06_it_enus Elearning Course 1.50 Microsoft System Center 2012 R2: Monitoring and Operating a Private Cloud Microsoft System Center 2012 R2 Monitor and Operate: Monitoring Cloud Services ws_mopc_a03_it_enus Elearning Course 2.00 Microsoft System Center 2012 R2 Monitor and Operate: Private Cloud Overview ws_mopc_a01_it_enus Elearning Course 2.00 Microsoft System Center 2012 R2 Monitor and Operate: Deploying Cloud Services ws_mopc_a02_it_enus Elearning Course 2.00 Microsoft System Center 2012 R2 Monitor and Operate: Service Management ws_mopc_a04_it_enus Elearning Course 1.50 Microsoft System Center 2012 R2 Monitor and Operate: Problem Management ws_mopc_a05_it_enus Elearning Course 1.00 Microsoft System Center 2012 R2 Monitor and Operate: Backup and Recovery ws_mopc_a06_it_enus Elearning Course 2.00 Microsoft System Center 2012 R2 Monitor and Operate: Compliance ws_mopc_a07_it_enus Elearning Course 1.00 Microsoft System Center 2012 R2 Monitor and Operate: SLAs Widgets & Dashboards ws_mopc_a08_it_enus Elearning Course 1.50 CompTIA Cloud+ CompTIA Cloud+ CV0 001: Cloud Fundamentals cl_cdps_a01_it_enus Elearning Course 2.00 CompTIA Cloud+ CV0 001: Virtualization cl_cdps_a02_it_enus Elearning Course 2.00 CompTIA Cloud+ CV0 001: Data Center Infrastructure cl_cdps_a03_it_enus Elearning Course 3.00 CompTIA Cloud+ CV0 001: Cloud Management cl_cdps_a04_it_enus Elearning Course 2.00 CompTIA Cloud+ CV0 001: Cloud Security cl_cdps_a05_it_enus Elearning Course 2.00 CompTIA Cloud+ CV0 001: Managing Cloud Systems cl_cdps_a06_it_enus Elearning Course 1.50 Microsoft System Center 2012 R2: Configuring and Deploying a Private Cloud Microsoft System Center 2012 R2 Configure and Deploy: VMM Overview ws_cdpc_a01_it_enus Elearning Course 2.50 Microsoft System Center 2012 R2 Configure and Deploy: Extending & Maintaining ws_cdpc_a02_it_enus Elearning Course 1.50 Microsoft System Center 2012 R2 Configure and Deploy: Application Delivery ws_cdpc_a03_it_enus Elearning Course 1.50 Microsoft System Center 2012 R2 Configure and Deploy: Building Private Clouds ws_cdpc_a04_it_enus Elearning Course 2.00 Microsoft System Center 2012 R2 Configure and Deploy: Monitoring ws_cdpc_a05_it_enus Elearning Course 2.50 Microsoft System Center 2012 R2 Configure and Deploy: Service Management ws_cdpc_a06_it_enus Elearning Course 2.00 Microsoft System Center 2012 R2 Configure and Deploy: DPM ws_cdpc_a07_it_enus Elearning Course 2.00 Microsoft System Center 2012 R2 Configure and Deploy: Automation ws_cdpc_a08_it_enus Elearning Course 1.50 Managing Citrix XenDesktop 7 Solutions Administrating XenDesktop 7.5 and Hypervisor Management cl_ctrx_a01_it_enus Elearning Course 2.50 Managing XenDesktop 7.5 Desktops and Applications cl_ctrx_a02_it_enus Elearning Course 2.50 OpenStack Fundamentals Implementing OpenStack cl_opst_a01_it_enus Elearning Course 2.50 Configuring OpenStack cl_opst_a02_it_enus Elearning Course 2.50 Mentoring Assets Mentoring Assets Mentoring Certified Information Systems Security Professional (CISSP) mntcissp Mentoring Asset Mentoring 640 461 Intro Cisco Voice and Unified Communications Admin (ICOMM) mnt640461 Mentoring Asset Mentoring 642 437 Implementing CUC Voice over IP and QoS (CVOICE) mntes642437 Mentoring Asset Mentoring 642 447 Implementing CUCM, Part 1 (CIPT1) mntes642447 Mentoring Asset Mentoring 642 457 Implementing CUCM, Part 2 (CIPT2) mntes642457 Mentoring Asset Mentoring 642 467 Integrating Cisco Unified Communications Applications (CAPPS) mntes642467 Mentoring Asset Mentoring 642 427 Troubleshooting Cisco Unified Communications (TVOICE) mntes642427 Mentoring Asset Mentoring 640 864 Designing for Cisco Internetwork Solutions (DESGN) mnt640864 Mentoring Asset Mentoring Certified Information Systems Auditor (CISA) mntcisa Mentoring Asset Mentoring Systems Security Certified Practitioner (SSCP) mntsscp2ed Mentoring Asset Mentoring Certified Information Security Manager (CISM) mntcismu Mentoring Asset Mentoring 640 554 Implementing Cisco IOS Network Security (IINS) mnt640554 Mentoring Asset Mentoring E10 001 Information Storage and Management mnte10001 Mentoring Asset Mentoring 100 101 Interconnecting Cisco Networking Devices Part 1 (ICND1) mnt100101 Mentoring Asset Mentoring 200 101 Interconnecting Cisco Networking Devices Part 2 (ICND2) mnt200101 Mentoring Asset 61

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Mentoring 200 120 Cisco Certified Network Associate (CCNA) mnt200120 Mentoring Asset Mentoring 312 50 Certified Ethical Hacker (CEH) mnt31250v8 Mentoring Asset Mentoring SY0 401 CompTIA Security+ mntsy0401 Mentoring Asset Mentoring 300 115 Implementing Cisco IP Switched Networks (SWITCH) mnt300115 Mentoring Asset Mentoring 300 101 Implementing Cisco IP Routing (ROUTE) mnt300101 Mentoring Asset Mentoring 300 135 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) mnt300135 Mentoring Asset Mentoring 300 206 Implementing Cisco Edge Network Security Solutions (SENSS) mnt300206 Mentoring Asset Mentoring 70 246 Monitoring and Operating a Private Cloud, System Center 2012 mnt70246 Mentoring Asset Mentoring 70 247 Configuring and Deploying a Private Cloud, System Center 2012 mnt70247 Mentoring Asset Mentoring CV0 001 CompTIA Cloud+ mntcv0001 Mentoring Asset Mentoring N10 006 CompTIA Network+ mntn10006 Mentoring Asset Mentoring 300 207 Implementing Cisco Threat Control Solutions (SITCS) mnt300207 Mentoring Asset Mentoring 300 208 Implementing Cisco Secure Access Solutions (SISAS) mnt300208 Mentoring Asset Mentoring CAS 002 CompTIA Advanced Security Practitioner mntcas002 Mentoring Asset Mentoring 300 209 Implementing Cisco Secure Mobility Solutions (SIMOS) mnt300209 Mentoring Asset Mentoring LX0 103 CompTIA Linux+ Powered by LPI Exam 1 mntlx0103 Mentoring Asset Mentoring SK0 004 CompTIA Server+ mntsk0004 Mentoring Asset Mentoring 640 911 Introducing Cisco Data Center Networking (DCICN) mnt640911 Mentoring Asset Mentoring 640 916 Introducing Cisco Data Center Technologies (DCICT) mnt640916 Mentoring Asset Mentoring 98 367 MTA Security Fundamentals mnt98367 Mentoring Asset Mentoring MB0 001 CompTIA Mobility+ mntmb0001 Mentoring Asset Mentoring N10 005 Network+ mntn10005 Mentoring Asset Test Preps Test Preps TestPrep 640 461 Intro Cisco Voice and Unified Communications Admin (ICOMM) cc_comm_a01_tp_enus Testprep Exam 1.25 TestPrep Certified Information Systems Security Professional (CISSP) sp_cssp_a01_tp_enus Testprep Exam 6.00 TestPrep 640 864 Designing for Cisco Internetwork Solutions (DESGN) cc_desg_a01_tp_enus Testprep Exam 1.25 TestPrep Certified Information Security Manager (CISM) sp_cisn_a01_tp_enus Testprep Exam 4.00 TestPrep 640 554 Implementing Cisco IOS Network Security (IINS) cc_cins_a01_tp_enus Testprep Exam 1.50 TestPrep E10 001 Information Storage and Management dt_ismu_a01_tp_enus Testprep Exam 1.50 TestPrep 100 101 Interconnecting Cisco Networking Devices Part 1 (ICND1) cc_icne_a01_tp_enus Testprep Exam 1.50 TestPrep 200 101 Interconnecting Cisco Networking Devices Part 2 (ICND2) cc_icnf_a01_tp_enus Testprep Exam 1.25 TestPrep 200 120 Cisco Certified Network Associate (CCNA) cc_ccna_a02_tp_enus Testprep Exam 1.50 TestPrep 312 50 Certified Ethical Hacker (CEH) sp_ceth_a01_tp_enus Testprep Exam 4.00 TestPrep SY0 401 CompTIA Security+ cs_styq_a01_tp_enus Testprep Exam 1.50 TestPrep 300 101 Implementing Cisco IP Routing (ROUTE) cc_rout_a01_tp_enus Testprep Exam 2.00 TestPrep 300 115 Implementing Cisco IP Switched Networks (SWITCH) cc_swch_a01_tp_enus Testprep Exam 2.00 TestPrep 300 206 Implementing Cisco Edge Network Security Solutions (SENSS) cc_sens_a01_tp_enus Testprep Exam 1.50 TestPrep CV0 001 CompTIA Cloud+ cl_cdps_a01_tp_enus Testprep Exam 1.50 TestPrep 70 246 Monitoring and Operating a Private Cloud, System Center 2012 ws_mopc_a01_tp_enus Testprep Exam 2.00 TestPrep N10 006 CompTIA Network+ cs_ctne_a01_tp_enus Testprep Exam 1.50 TestPrep 70 247 Configuring and Deploying a Private Cloud, System Center 2012 ws_cdpc_a01_tp_enus Testprep Exam 2.00 TestPrep 300 135 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) cc_trst_a01_tp_enus Testprep Exam 2.00 TestPrep 300 208 Implementing Cisco Secure Access Solutions (SISAS) cc_siss_a01_tp_enus Testprep Exam 1.50 TestPrep 300 207 Implementing Cisco Threat Control Solutions (SITCS) cc_sitc_a01_tp_enus Testprep Exam 1.50 TestPrep CAS 002 CompTIA Advanced Security Practitioner sp_capr_a01_tp_enus Testprep Exam 2.75 TestPrep 300 209 Implementing Cisco Secure Mobility Solutions (SIMOS) cc_smos_a01_tp_enus Testprep Exam 1.50 TestPrep 640 916 Introducing Cisco Data Center Technologies (DCICT) cc_cicc_a01_tp_enus Testprep Exam 1.50 TestPrep 640 911 Introducing Cisco Data Center Networking (DCICN) cc_cicn_a01_tp_enus Testprep Exam 1.50 TestPrep MB0 001 CompTIA Mobility+ cs_mobl_a01_tp_enus Testprep Exam 1.50 TestPrep Systems Security Certified Practitioner (SSCP) sp_sycp_a01_tp_enus Testprep Exam 3.00 TestPrep Certified Information Systems Auditor (CISA) sp_cisa_a01_tp_enus Testprep Exam 4.00 TestPrep N10 005 Network+ cs_ctmt_a01_tp_enus Testprep Exam 1.50 ENTERPRISE DATABASE SYSTEMS Oracle 12c Oracle Database 12c: New Features for Administrators Oracle Database 12c: Enterprise Manager Cloud Control and Creating CDB and PDB od_nfad_a01_it_enus Elearning Course 2.00 Oracle Database 12c: Managing CDB and PDB, and Data Optimization od_nfad_a02_it_enus Elearning Course 1.50 Oracle Database 12c: Using Automatic Data Optimization, Storage, and Archiving od_nfad_a03_it_enus Elearning Course 1.50 Oracle Database 12c: Managing Security od_nfad_a04_it_enus Elearning Course 2.00 Oracle Database 12c: High Availability and Database Management od_nfad_a05_it_enus Elearning Course 1.50 Oracle Database 12c: Tuning SQL and Using ADDM od_nfad_a06_it_enus Elearning Course 1.50 Oracle Database 12c: Resource Manager, Online Operations, and ADR od_nfad_a07_it_enus Elearning Course 1.50 Oracle Database 12c: Transporting Databases and Managing Data od_nfad_a08_it_enus Elearning Course 1.50 Oracle Database 12c: Install and Upgrade Oracle Database 12c Install and Upgrade: Database Architecture od_inup_a01_it_enus Elearning Course 1.00 Oracle Database 12c Install and Upgrade: Installation od_inup_a02_it_enus Elearning Course 2.00 Oracle Database 12c Install and Upgrade: Upgrading od_inup_a03_it_enus Elearning Course 2.00 Oracle Database 12c: Administration Oracle Database 12c Administration: Database Architecture and Management Tools od_oadm_a01_it_enus Elearning Course 1.50 Oracle Database 12c Administration: Manage the Database Instance od_oadm_a02_it_enus Elearning Course 1.00 Oracle Database 12c Administration: The Network Environment and User Security od_oadm_a03_it_enus Elearning Course 1.50 Oracle Database 12c Administration: Storage structures and Undo Data od_oadm_a04_it_enus Elearning Course 2.00 Oracle Database 12c Administration: Data Concurrency and Auditing od_oadm_a05_it_enus Elearning Course 1.00 Oracle Database 12c Administration: Backup, Recover, and Move Data od_oadm_a06_it_enus Elearning Course 2.50 Oracle Database 12c Administration: Maintenance and Performance Tuning od_oadm_a07_it_enus Elearning Course 2.50 Oracle Database 12c Administration: Resource Manager, Scheduler, and Support od_oadm_a08_it_enus Elearning Course 2.00 Oracle Database 12c: Backup and Recovery Oracle Database 12c Backup and Recovery: Configuring for Recoverability od_bkpr_a01_it_enus Elearning Course 2.00 Oracle Database 12c Backup and Recovery: Performing and Managing Backups od_bkpr_a02_it_enus Elearning Course 1.50 Oracle Database 12c Backup and Recovery: Failure and Recovery Concepts od_bkpr_a03_it_enus Elearning Course 1.00 Oracle Database 12c Backup and Recovery: Perform Recovery and Secure Backup od_bkpr_a04_it_enus Elearning Course 2.00 Oracle Database 12c Backup and Recovery: Using Flashback Technologies od_bkpr_a05_it_enus Elearning Course 1.50 Oracle Database 12c Backup and Recovery: Transporting Data and Performing PITR od_bkpr_a06_it_enus Elearning Course 1.50 62

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Oracle 11g Oracle Database 12c Backup and Recovery: Duplicating Databases and Tuning RMAN od_bkpr_a07_it_enus Elearning Course 1.50 Oracle Database 11g: New Features For Administrators Oracle Database 11g: Installation and Upgrade Enhancements 255352_ENG Elearning Course 2.50 Oracle Database 11g: Storage Enhancements 255364_ENG Elearning Course 1.50 Oracle Database 11g: Change Management Overview and SQL Plan Management 255373_ENG Elearning Course 2.50 Oracle Database 11g: Database Replay and Automatic SQL Tuning 255385_ENG Elearning Course 2.50 Oracle Database 11g: Intelligent Infrastructure Enhancements 255397_ENG Elearning Course 2.00 Oracle Database 11g: Performance Enhancements 255408_ENG Elearning Course 1.50 Oracle Database 11g: Partitioning and Storage Related Enhancements 255415_ENG Elearning Course 2.00 Oracle Database 11g: Using RMAN Enhancements, Flashback and LogMiner 255423_ENG Elearning Course 2.00 Oracle Database 11g: Diagnostic Enhancements and Using the Data Recovery Advisor 255433_ENG Elearning Course 2.00 Oracle Database 11g: New Security Features 255444_ENG Elearning Course 1.50 Oracle Database 11g: SecureFiles and Miscellaneous New Features 255451_ENG Elearning Course 2.50 Oracle Database 11g: Administration Workshop I Oracle Database 11g: Database Architecture and Installation 255701_ENG Elearning Course 2.00 Oracle Database 11g: Database Creation, Instance Management, and Connectivity 255770_ENG Elearning Course 2.50 Oracle Database 11g: Storage Structures and User Security 255814_ENG Elearning Course 2.50 Oracle Database 11g: Managing the Schema, Data, and Concurrency 255825_ENG Elearning Course 2.00 Oracle Database 11g: Managing Undo Data, Database Security, and Maintenance 255834_ENG Elearning Course 2.50 Oracle Database 11g: Performance Monitoring, Recovery Concepts and Backup 255845_ENG Elearning Course 2.00 Oracle Database 11g: Recovering, Moving, and Enhancing the Oracle Database 255854_ENG Elearning Course 2.25 Oracle Database 11g: Administration Workshop II Oracle Database 11g: Database Architecture and ASM 256882_ENG Elearning Course 1.75 Oracle Database 11g: Configuring for Recovery 256975_ENG Elearning Course 1.75 Oracle Database 11g: Configuring for Backups 257033_ENG Elearning Course 2.75 Oracle Database 11g: Using RMAN for Recovery 257046_ENG Elearning Course 1.75 Oracle Database 11g: Supporting RMAN and Using Flashback Technology 257060_ENG Elearning Course 2.25 Oracle Database 11g: Diagnosing the Database and Managing Memory 257071_ENG Elearning Course 2.25 Oracle Database 11g: Database Performance and Space Management 257081_ENG Elearning Course 2.50 Oracle Database 11g: Managing Resources and Task Automation 257108_ENG Elearning Course 2.00 Oracle Database 11g: Globalization 257117_ENG Elearning Course 1.25 Oracle Database 11g: SQL and PL/SQL New Features Getting Started with SQL and PL/SQL New Features 257179_ENG Elearning Course 1.75 Using Dynamic SQL and Implementing Performance Improvements 257188_ENG Elearning Course 1.25 Using Trigger, Data Warehousing, and Pivoting Enhancements 257195_ENG Elearning Course 1.25 Using the PL/SQL Debugger, Collections and Data Warehousing 257202_ENG Elearning Course 1.25 Oracle Database 11g: SQL Fundamentals I Oracle Database 11g: Using SQL to Query Your Database 257492_ENG Elearning Course 2.25 Oracle Database 11g: Conversion Functions, Group Functions, and Joins 257503_ENG Elearning Course 2.00 Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation 257513_ENG Elearning Course 2.00 Oracle Database 11g: Using DDL, Views, Sequences, Indexes, and Synonyms 257522_ENG Elearning Course 1.75 Oracle Database 11g: SQL Fundamentals II Oracle Database 11g: Controlling User Access and Managing Schema Objects 257867_ENG Elearning Course 1.75 Oracle Database 11g: Data Dictionary Views and Large Data Sets 257876_ENG Elearning Course 1.50 Oracle Database 11g: Managing Data in Different Time Zones 257884_ENG Elearning Course 1.50 Oracle Database 11g: Using Subqueries and Regular Expressions 257896_ENG Elearning Course 1.75 Oracle Database 11g: PL/SQL Fundamentals Oracle Database 11g: PL/SQL Variables, Attributes, and Executable Statements 257801_ENG Elearning Course 2.00 Oracle Database 11g: Using DML, DDL, Cursors, Control Structures, and Loops 257810_ENG Elearning Course 1.50 Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors in PL/SQL 257817_ENG Elearning Course 1.50 Oracle Database 11g: Working with Exceptions, Subprograms, JDeveloper, and REF Cursors 257825_ENG Elearning Course 2.00 Oracle Database 11g: Develop PL/SQL Program Units Oracle Database 11g: Subprograms, Packages, and Exception Handling in PL/SQL 259958_ENG Elearning Course 2.25 Oracle Database 11g: Packages, Dynamic SQL, and Coding Considerations in PL/SQL 259959_ENG Elearning Course 2.50 Oracle Database 11g: Using Triggers, the PL/SQL Compiler, and Managing Code 259960_ENG Elearning Course 2.00 Oracle Database 11g: Managing PL/SQL Code and Dependencies 259961_ENG Elearning Course 1.25 Oracle Database 11g: Introduction to SQL Oracle Database 11g: Querying a Database with SQL 260277_ENG Elearning Course 2.25 Oracle Database 11g: Conversion Functions, Conditional Expressions, Group Functions, and Joins 260278_ENG Elearning Course 2.00 Oracle Database 11g: Manipulating Queries and Data 260279_ENG Elearning Course 2.00 Oracle Database 11g: Using DDL, Views, and Schema Objects 260280_ENG Elearning Course 1.75 Oracle Database 11g: Controlling User Access and Managing Objects 260281_ENG Elearning Course 1.75 Oracle Database 11g: Managing Data Dictionary Views and Large Data Sets 260282_ENG Elearning Course 1.75 Oracle Database 11g: Managing Time Zones and Datetime Functions 260283_ENG Elearning Course 1.25 Oracle Database 11g: Subqueries and Regular Expressions 260284_ENG Elearning Course 1.80 Oracle Database 11g: Program with PL/SQL Oracle Database 11g: Getting Started With PL/SQL 260269_ENG Elearning Course 2.00 Oracle Database 11g: Using DML, DDL, Cursors, Loops, and Control Structures 260270_ENG Elearning Course 1.25 Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors 260271_ENG Elearning Course 1.75 Oracle Database 11g: Using Exceptions, Subprograms, JDeveloper, and REF Cursors 260272_ENG Elearning Course 2.00 Oracle Database 11g: Subprograms, Packages, and Exception Handling 260273_ENG Elearning Course 2.25 Oracle Database 11g: Packages, Dynamic SQL, and Coding Considerations 260274_ENG Elearning Course 2.25 Oracle Database 11g: Using Triggers and the PL/SQL Compiler 260275_ENG Elearning Course 2.00 Oracle Database 11g: PL/SQL Code and Dependency Management 260276_ENG Elearning Course 1.25 Oracle Database 11g: SQL Tuning Oracle Database 11g: Architecture, SQL Tuning, and Optimization od_ortw_a01_dt_enus Elearning Course 2.00 Oracle Database 11g: Indexes, Access Paths, and Join Operations od_ortw_a02_dt_enus Elearning Course 2.50 Oracle Database 11g: Execution Plans and Star Transformations od_ortw_a03_dt_enus Elearning Course 2.00 Oracle Database 11g: Optimizer Statistics, Hints, and Cursor Sharing od_ortw_a04_dt_enus Elearning Course 3.00 Oracle Database 11g: Application Tracing and Automatic SQL Tuning od_ortw_a05_dt_enus Elearning Course 2.50 Oracle Database 11g: Secure Backup Oracle Database 11g: Configuring OSB and Security od_odsb_a01_it_enus Elearning Course 1.00 Oracle Database 11g: Securing Domain and Data in Oracle Secure Backup od_odsb_a02_it_enus Elearning Course 1.00 63

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Oracle 10g Oracle Database 11g: RMAN and Oracle Secure Backup od_odsb_a03_it_enus Elearning Course 2.00 Oracle Database 11g: Managing Backups and Infrastructure od_odsb_a04_it_enus Elearning Course 1.00 Oracle Database 11g: Tape Vaulting, Duplication, and Tuning od_odsb_a05_it_enus Elearning Course 1.50 Oracle Database 11g: RAC Administration Oracle Database 11g: Installation of Clusterware and RAC od_orac_a01_it_enus Elearning Course 3.00 Oracle Database 11g: RAC Database and Oracle Clusterware Administration od_orac_a02_it_enus Elearning Course 3.00 Oracle Database 11g: RAC Performance Tuning od_orac_a03_it_enus Elearning Course 1.50 Oracle Database 11g: Configure, Manage, and Use Services in RAC od_orac_a04_it_enus Elearning Course 1.50 Oracle Database 11g: Diagnosing Oracle Clusterware and Node Management od_orac_a05_it_enus Elearning Course 1.50 Oracle Database 11g: High Availability in RAC od_orac_a06_it_enus Elearning Course 2.00 Oracle Database 11g: Security Oracle Database 11g: Introduction to Database Security and Solutions od_odsc_a01_it_enus Elearning Course 1.50 Oracle Database 11g: Database Security od_odsc_a02_it_enus Elearning Course 1.00 Oracle Database 11g: Database Auditing od_odsc_a03_it_enus Elearning Course 1.50 Oracle Database 11g: Basic User and Strong Authentication od_odsc_a04_it_enus Elearning Course 1.50 Oracle Database 11g: Enterprise User Security and Proxy Authentication od_odsc_a05_it_enus Elearning Course 1.50 Oracle Database 11g: Privileges, Roles, and Application Contexts od_odsc_a06_it_enus Elearning Course 1.50 Oracle Database 11g: Virtual Private Database od_odsc_a07_it_enus Elearning Course 1.50 Oracle Database 11g: Oracle Label Security and the Data Masking Pack od_odsc_a08_it_enus Elearning Course 2.00 Oracle Database 11g: Encryption Concepts od_odsc_a09_it_enus Elearning Course 1.00 Oracle Database 11g: Transparent Data Encryption od_odsc_a10_it_enus Elearning Course 1.50 Oracle Database 11g: Oracle Net Services and Listener Security od_odsc_a11_it_enus Elearning Course 1.50 Oracle Database 11g: Firewalls, Oracle Connection Manager, and SQL*Plus Security od_odsc_a12_it_enus Elearning Course 1.50 Oracle Database 11g: New Features for Administrators Release 2 Oracle Database 11g Release 2: Installation and Oracle Restart od_onft_a01_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: ASM, Storage and Partitioning Enhancements od_onft_a02_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Oracle Partitioning and Security Features od_onft_a03_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Using Change Management Solutions od_onft_a04_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Intelligent Infrastructure Enhancements od_onft_a05_it_enus Elearning Course 1.50 Oracle Database 11g Release 2: Diagnosability Enhancements od_onft_a06_it_enus Elearning Course 1.00 Oracle Database 11g Release 2: SQL Monitoring and Performance Enhancements od_onft_a07_it_enus Elearning Course 1.00 Oracle Database 11g Release 2: Application Performance Enhancements od_onft_a08_it_enus Elearning Course 1.00 Oracle Database 11g Release 2: Backup, Recover, Archive, and Repair Data od_onft_a09_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Oracle Scheduler and Secure Backup od_onft_a10_it_enus Elearning Course 1.00 Oracle Database 11g: Administration Workshop I Release 2 Oracle Database 11g Release 2: Database Architecture and Installation od_odas_a01_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Database Creation and Instance Management od_odas_a02_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: The ASM Instance and Network Connectivity od_odas_a03_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Storage Structures and User Security od_odas_a04_it_enus Elearning Course 1.50 Oracle Database 11g Release 2: Managing Concurrency, Undo, and Auditing od_odas_a05_it_enus Elearning Course 1.50 Oracle Database 11g Release 2: Managing Database Maintenance and Performance od_odas_a06_it_enus Elearning Course 1.50 Oracle Database 11g Release 2: Backup and Recovery od_odas_a07_it_enus Elearning Course 1.50 Oracle Database 11g Release 2: Moving Data and Oracle Support od_odas_a08_it_enus Elearning Course 1.50 Oracle Database 11g: Administration Workshop II Release 2 Oracle Database 11g Release 2: Database Architecture and Recovery Operations od_odat_a01_it_enus Elearning Course 1.50 Oracle Database 11g Release 2: The RMAN Catalog and Creating Backups od_odat_a02_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Performing Restore and Recovery Tasks od_odat_a03_it_enus Elearning Course 1.00 Oracle Database 11g Release 2: Using, Monitoring and Tuning RMAN od_odat_a04_it_enus Elearning Course 1.50 Oracle Database 11g Release 2: Database Diagnostics and Flashback Technologies od_odat_a05_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Managing Database Memory and Performance od_odat_a06_it_enus Elearning Course 2.00 Oracle Database 11g Release 2: Managing Database Resources and the Scheduler od_odat_a07_it_enus Elearning Course 1.50 Oracle Database 11g Release 2: Managing Database Space and Duplication od_odat_a08_it_enus Elearning Course 2.00 Oracle SOA Suite 11g Oracle SOA Suite 11g: Introduction to SOA od_soas_a01_it_enus Elearning Course 1.50 Oracle SOA Suite 11g: SOA Governance and Service Design od_soas_a02_it_enus Elearning Course 1.50 Oracle SOA Suite 11g: SOA Composite Applications od_soas_a03_it_enus Elearning Course 1.50 Oracle SOA Suite 11g: Mediator and BPEL Components od_soas_a04_it_enus Elearning Course 2.00 Oracle SOA Suite 11g: Human Task and Business Rules Components od_soas_a05_it_enus Elearning Course 1.50 Oracle SOA Suite 11g: SOA Security and Adoption Planning od_soas_a06_it_enus Elearning Course 1.00 Oracle Database 10g: PL/SQL Fundamentals Introduction to PL/SQL 216518_ENG Elearning Course 2.25 Using PL/SQL with an Oracle Server 216530_ENG Elearning Course 2.00 Using Control Structures 217616_ENG Elearning Course 2.00 Using Composite Data Types 216540_ENG Elearning Course 2.00 Explicit Cursors and Exception Errors 216554_ENG Elearning Course 3.00 Creating Stored Procedures and Functions 216563_ENG Elearning Course 2.75 Oracle Database 10g: Developing PL/SQL Program Units PL/SQL Packages 216687_ENG Elearning Course 2.75 Oracle Supplied Packages and DBMS_SCHEDULER 216700_ENG Elearning Course 2.75 Managing Dependencies 216717_ENG Elearning Course 1.50 Manipulating Large Objects in PL/SQL 216725_ENG Elearning Course 2.00 PL/SQL Triggers 216739_ENG Elearning Course 4.00 Dynamic SQL and Metadata 218842_ENG Elearning Course 2.25 Oracle Database 10g: New Features I Oracle Database 10g: New Installation and Configuration Features 210040_ENG Elearning Course 2.25 Oracle Database 10g: New Data Loading Features 210050_ENG Elearning Course 2.00 Oracle Database 10g: New Automatic Management and Management Infrastructure Features 210057_ENG Elearning Course 3.25 Oracle Database 10g: New Resource, Scheduling, and Task Management Features 210074_ENG Elearning Course 3.25 Oracle Database 10g: New Space Management Features 210086_ENG Elearning Course 2.25 Oracle Database 10g: New Storage Features 210095_ENG Elearning Course 3.00 Oracle Database 10g: New Features II Oracle Database 10g: New Tuning, Performance monitoring, and Analysis Features 220637_ENG Elearning Course 3.00 Oracle Database 10g: New Backup and Recovery Features 220638_ENG Elearning Course 2.25 64

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Oracle Database 10g: Using Flashback 220639_ENG Elearning Course 2.25 Oracle Database 10g: New Features in Security and Software Maintenance 220640_ENG Elearning Course 2.75 Oracle Database 10g: New Features in VLDB Support 220641_ENG Elearning Course 2.00 Oracle Database 10g: Miscellaneous New Features 220642_ENG Elearning Course 2.25 Oracle Database 10g: Administration Workshop I Release 2 Oracle Database 10g: Installing Oracle Database 10g Release 2 249293_ENG Elearning Course 2.50 Oracle Database 10g: Creating Databases Release 2 249294_ENG Elearning Course 2.50 Oracle Database 10g: Database Interfaces Release 2 249295_ENG Elearning Course 3.00 Oracle Database 10g: Database Control and Storage Structures Release 2 249296_ENG Elearning Course 2.50 Oracle Database 10g: Users and Security Release 2 249297_ENG Elearning Course 3.50 Oracle Database 10g: Managing Schema Objects and Data Release 2 249298_ENG Elearning Course 3.00 Oracle Database 10g: The SQL*Loader and PL/SQL Release 2 249299_ENG Elearning Course 2.00 Oracle Database 10g: Oracle Net Services and Shared Servers Release 2 249300_ENG Elearning Course 2.50 Oracle Database 10g: Monitoring and Maintenance Release 2 249301_ENG Elearning Course 2.75 Oracle Database 10g: Managing Undo Data and Lock Conflicts Release 2 249302_ENG Elearning Course 2.00 Oracle Database 10g: Managing Backup and Recovery Release 2 249303_ENG Elearning Course 4.00 Microsoft SQL Server 2014 Microsoft SQL Server 2014: Designing Database Solutions Microsoft SQL Server 2014 Designing Solutions: Planning Infrastructure md_ddsa_a01_it_enus Elearning Course 2.00 Microsoft SQL Server 2014 Designing Solutions: Private Clouds md_ddsa_a02_it_enus Elearning Course 2.00 Microsoft SQL Server 2014 Designing Solutions: Windows Azure SQL Database md_ddsa_a03_it_enus Elearning Course 2.50 Microsoft SQL Server 2014 Designing Solutions: High Availability md_ddsa_a04_it_enus Elearning Course 1.50 Microsoft SQL Server 2014 Designing Solutions: Clustering and AlwaysOn md_ddsa_a05_it_enus Elearning Course 2.50 Microsoft SQL Server 2014 Designing Solutions: Backup and Recovery md_ddsa_a06_it_enus Elearning Course 2.00 Microsoft SQL Server 2014: Designing Business Intelligence Solutions Microsoft SQL Server 2014 Designing BI Solutions: BI Infrastructure Design md_dbis_a01_it_enus Elearning Course 3.00 Microsoft SQL Server 2014 Designing BI Solutions: Extract, Transform, and Load md_dbis_a02_it_enus Elearning Course 2.50 Microsoft SQL Server 2014 Designing BI Solutions: Data Models md_dbis_a03_it_enus Elearning Course 2.50 Microsoft SQL Server 2014 Designing BI Solutions: Reporting Services md_dbis_a04_it_enus Elearning Course 2.50 Microsoft SQL Server 2014 Designing BI Solutions: SharePoint Integration md_dbis_a05_it_enus Elearning Course 2.50 Microsoft SQL Server 2014 Designing BI Solutions: MDX Queries and Performance md_dbis_a06_it_enus Elearning Course 3.00 Microsoft SQL Server 2014 Designing BI Solutions: Availability and Recovery md_dbis_a07_it_enus Elearning Course 2.00 Microsoft SQL Server 2014: Implementing Data Models and Reports Microsoft SQL Server 2014: Design and Install Analysis Services and Tools md_idmr_a01_it_enus Elearning Course 2.00 Microsoft SQL Server 2014: Designing Multidimensional Models and Data Sources md_idmr_a02_it_enus Elearning Course 2.00 Microsoft SQL Server: Implement and Configure Cubes md_idmr_a03_it_enus Elearning Course 1.50 Microsoft SQL Server 2014: Design and Implement Dimensions md_idmr_a04_it_enus Elearning Course 2.00 Microsoft SQL Server: Implement Partitions and Custom Logic md_idmr_a05_it_enus Elearning Course 2.50 Microsoft SQL Server 2014: MDX Queries, Process Models, and Deploy Databases md_idmr_a06_it_enus Elearning Course 2.50 Microsoft SQL Server 2014: Manage, Maintain, and Troubleshoot SSAS md_idmr_a07_it_enus Elearning Course 2.00 Microsoft SQL Server 2014: Create and Manage Tabular Data Models md_idmr_a08_it_enus Elearning Course 2.50 Microsoft SQL Server 2014: Design Reports and Create Data Sources and Datasets md_idmr_a09_it_enus Elearning Course 2.00 Microsoft SQL Server 2014: Report Formatting and Interactivity md_idmr_a10_it_enus Elearning Course 2.50 Microsoft SQL Server 2014: Manage Reporting Services md_idmr_a11_it_enus Elearning Course 1.50 Microsoft SQL Server 2014: Process Report and Create Subscriptions and Schedules md_idmr_a12_it_enus Elearning Course 1.00 Systems and Database Design Database Fundamentals Database Systems and Relational Databases df_dbfn_a01_it_enus Elearning Course 2.00 Management of Relational Database Data df_dbfn_a02_it_enus Elearning Course 2.00 Database Design Fundamentals Introduction to Designing a Relational Database df_dbds_a01_it_enus Elearning Course 1.50 The Logical and Physical Database Design Methodologies df_dbds_a02_it_enus Elearning Course 2.00 Microsoft SQL Server 2012 Microsoft SQL Server 2012: Querying Microsoft SQL Server 2012: Creating Database Objects md_mssq_a01_it_enus Elearning Course 2.00 Microsoft SQL Server 2012: Querying Basics and Modifying Data md_mssq_a02_it_enus Elearning Course 1.50 Microsoft SQL Server 2012: Manipulate Data Using Operators and Functions md_mssq_a03_it_enus Elearning Course 2.00 Microsoft SQL Server 2012: Creating Functions and Triggers md_mssq_a04_it_enus Elearning Course 1.00 Microsoft SQL Server 2012: Creating Programming Objects and Optimizing Queries md_mssq_a05_it_enus Elearning Course 2.00 Microsoft SQL Server 2012: Managing XML Data md_mssq_a06_it_enus Elearning Course 2.00 Microsoft SQL Server 2012: Database Administration Microsoft SQL Server 2012: Installation and Upgrade md_msdb_a01_it_enus Elearning Course 2.50 Microsoft SQL Server 2012: Instance Configuration and Database Creation md_msdb_a02_it_enus Elearning Course 2.00 Microsoft SQL Server 2012: Managing Databases and Automating Tasks md_msdb_a03_it_enus Elearning Course 2.00 Microsoft SQL Server 2012: Security Management md_msdb_a04_it_enus Elearning Course 2.50 Microsoft SQL Server 2012: Managing Database Data md_msdb_a05_it_enus Elearning Course 2.00 Microsoft SQL Server 2012: Managing Indexes, Full Text Search and Partitions md_msdb_a06_it_enus Elearning Course 2.50 Microsoft SQL Server 2012: Backing Up and Restoring Databases md_msdb_a07_it_enus Elearning Course 1.50 Microsoft SQL Server 2012: Database Monitoring and Performance Tuning md_msdb_a08_it_enus Elearning Course 2.50 Microsoft SQL Server 2012: Configuring High Availability md_msdb_a09_it_enus Elearning Course 2.00 Microsoft SQL Server: Developing Databases Microsoft SQL Server 2012 Developing Databases: Implementing Tables and Views md_dsqd_a01_it_enus Elearning Course 2.00 Microsoft SQL Server 2012 Developing Databases: Implementing Indexes md_dsqd_a02_it_enus Elearning Course 1.50 Microsoft SQL Server 2012 Developing Databases: Stored Procedures md_dsqd_a03_it_enus Elearning Course 1.50 Microsoft SQL Server 2012 Developing Databases: CLR Integration md_dsqd_a04_it_enus Elearning Course 1.50 Microsoft SQL Server 2012 Developing Databases: Working with Data md_dsqd_a05_it_enus Elearning Course 1.50 Microsoft SQL Server 2012 Developing Databases: Working with XML Data md_dsqd_a06_it_enus Elearning Course 2.00 Microsoft SQL Server 2012 Developing Databases: Tuning and Optimizing Queries md_dsqd_a07_it_enus Elearning Course 1.50 Microsoft SQL Server 2012 Developing Databases: Managing and Troubleshooting md_dsqd_a08_it_enus Elearning Course 1.50 Microsoft SQL Server 2014 Developing Databases: New Features md_dsqd_a09_it_enus Elearning Course 2.00 Microsoft SQL Server 2012: Implementing a Data Warehouse Microsoft SQL Server 2012 Implementing a Data Warehouse: Design and Deployment md_dwsq_a01_it_enus Elearning Course 2.50 Microsoft SQL Server 2012 Implementing a Data Warehouse: Create Basic Packages md_dwsq_a02_it_enus Elearning Course 1.50 Microsoft SQL Server 2012 Implementing a Data Warehouse: ETL Solutions md_dwsq_a03_it_enus Elearning Course 1.50 65

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Microsoft SQL Server 2012 Implementing a Data Warehouse: Enhancing Packages md_dwsq_a04_it_enus Elearning Course 2.00 Microsoft SQL Server 2012 Implementing a Data Warehouse: Custom Components md_dwsq_a05_it_enus Elearning Course 1.50 Microsoft SQL Server 2012 Implementing a Data Warehouse: Installing SSIS md_dwsq_a06_it_enus Elearning Course 1.50 Microsoft SQL Server 2012 Implementing a Data Warehouse: Troubleshooting md_dwsq_a07_it_enus Elearning Course 2.00 Microsoft SQL Server 2012 Implementing a Data Warehouse: DQS and MDS Solutions md_dwsq_a08_it_enus Elearning Course 2.00 Microsoft SQL Server 2008 Microsoft SQL Server 2008: Business Intelligence Development and Maintenance Implementing SQL Server 2008 Integration Services md_mqbm_a01_it_enus Elearning Course 1.50 Configuring SQL Server 2008 Integration Services Packages md_mqbm_a02_it_enus Elearning Course 2.00 Deploying SQL Server 2008 Integration Services Packages md_mqbm_a03_it_enus Elearning Course 1.50 Managing SSIS Packages in SQL Server 2008 md_mqbm_a10_it_enus Elearning Course 1.50 Implementing SQL Server 2008 Reporting Services Solutions md_mqbm_a04_it_enus Elearning Course 3.00 Deploying and Delivering SQL Server 2008 Reporting Services Reports md_mqbm_a05_it_enus Elearning Course 2.00 Maintaining SQL Server 2008 Reporting Services md_mqbm_a06_it_enus Elearning Course 1.50 Implementing SQL Server 2008 Analysis Services Solutions md_mqbm_a07_it_enus Elearning Course 2.50 Querying Cubes and Working with Data Mining in SSAS md_mqbm_a08_it_enus Elearning Course 2.00 Managing SQL Server 2008 Analysis Services Solutions md_mqbm_a09_it_enus Elearning Course 2.00 Microsoft SQL Server 2008 R2: Implementation and Maintenance SQL Server 2008 R2: Installation md_mcir_a01_it_enus Elearning Course 1.50 SQL Server 2008 R2: Instance and Database Configuration md_mcir_a02_it_enus Elearning Course 2.00 SQL Server 2008 R2: Security Management md_mcir_a03_it_enus Elearning Course 2.00 SQL Server 2008 R2: Database Management md_mcir_a04_it_enus Elearning Course 2.00 SQL Server 2008 R2: Data Management md_mcir_a05_it_enus Elearning Course 2.50 SQL Server 2008 R2: Database Monitoring and Performance md_mcir_a06_it_enus Elearning Course 2.50 SQL Server 2008 R2: Backups, Restores, and Database Snapshots md_mcir_a07_it_enus Elearning Course 1.50 SQL Server 2008 R2: High Availability md_mcir_a08_it_enus Elearning Course 2.00 Microsoft SQL Server 2008 R2: Database Development SQL Server 2008 R2: Creating and Implementing Database Objects md_msdr_a01_it_enus Elearning Course 2.50 SQL Server 2008 R2: Creating and Altering Partitions md_msdr_a02_it_enus Elearning Course 1.00 SQL Server 2008 R2: Running Queries and Manipulating Data md_msdr_a03_it_enus Elearning Course 1.50 SQL Server 2008 R2: Performing Advanced Query Techniques md_msdr_a04_it_enus Elearning Course 1.00 SQL Server 2008 R2: Implementing Programming Objects md_msdr_a05_it_enus Elearning Course 2.00 SQL Server 2008 R2: Querying and Managing XML Data md_msdr_a06_it_enus Elearning Course 2.00 SQL Server 2008 R2: Messaging, Full Text Search, Scripts, and Track Changes md_msdr_a07_it_enus Elearning Course 2.50 SQL Server 2008 R2: Gathering Performance Data md_msdr_a08_it_enus Elearning Course 1.50 MySQL MySQL Essentials MySQL: Database Concepts, Design, and Installation df_mysq_a01_it_enus Elearning Course 2.00 MySQL: Querying Data Using the SELECT Statement df_mysq_a02_it_enus Elearning Course 3.00 MySQL: Using the Data Manipulation and Definition Statements df_mysq_a03_it_enus Elearning Course 2.00 MySQL: General Syntax, Advanced Queries, and Stored Programs df_mysq_a04_it_enus Elearning Course 3.00 MySQL: Advanced Routines, Optimization, and DCL df_mysq_a05_it_enus Elearning Course 2.50 MySQL: Storage Engines, Advanced Indexing, and Maintenance df_mysq_a06_it_enus Elearning Course 2.50 MySQL: Administration, Transactions, Optimization, Scaling, Backup, and Recovery df_mysq_a07_it_enus Elearning Course 3.00 MySQL: Performance Monitoring, Database Health and Integrity, and Security df_mysq_a08_it_enus Elearning Course 2.50 Big Data Big Data Fundamentals The Big Data Technology Wave df_bgdt_a01_it_enus Elearning Course 1.50 Big Data Opportunities and Challenges df_bgdt_a02_it_enus Elearning Course 1.50 Apache Spark Fundamentals Programming and Deploying Apache Spark Applications df_apsf_a01_it_enus Elearning Course 3.00 Apache Hadoop and MapReduce Essentials MapReduce Essentials df_ahmr_a02_it_enus Elearning Course 2.00 Apache Hadoop df_ahmr_a01_it_enus Elearning Course 2.00 Business Intelligence Microsoft SQL Server Data Warehousing and Business Intelligence Introduction Microsoft SQL Server Data Warehousing and Business Intelligence Overview md_dwbi_a01_it_enus Elearning Course 2.00 Data Science Data Science Fundamentals in R Fundamental Methods for Data Science in R df_dsfd_a01_it_enus Elearning Course 2.00 Machine Learning Examples for Data Science in R df_dsfd_a02_it_enus Elearning Course 2.00 No SQL MongoDB MongoDB: Indexing, Replication, and Security df_mgdb_a02_it_enus Elearning Course 1.50 MongoDB: Concepts, Installation, and Querying df_mgdb_a01_it_enus Elearning Course 1.50 NoSQL NoSQL Concepts and Background df_nsql_a01_it_enus Elearning Course 2.00 NoSQL Models and Applications df_nsql_a02_it_enus Elearning Course 2.00 Programming with NoSQL df_nsql_a03_it_enus Elearning Course 2.00 In Depth with NoSQL df_nsql_a04_it_enus Elearning Course 1.00 RavenDB Fundamentals RavenDB Overview df_rvdb_a01_it_enus Elearning Course 2.50 RavenDB Integration df_rvdb_a02_it_enus Elearning Course 2.00 Mentoring Assets Mentoring Assets Mentoring 1Z0 047 Oracle Database SQL Expert mnt1z0047 Mentoring Asset Mentoring 1Z0 050 Oracle Database 11g: New Features for Administrators mnt1z0050 Mentoring Asset Mentoring 1Z0 052 Oracle Database 11g: Administration I mnt1z0052 Mentoring Asset Mentoring 1Z0 053 Oracle Database 11g: Administration II mnt1z0053 Mentoring Asset Mentoring 70 432 TS: Microsoft SQL Server 2008, Implementation and Maintenance mnt70432 Mentoring Asset Mentoring 70 433 TS: Microsoft SQL Server 2008, Database Development mnt70433 Mentoring Asset Mentoring 70 462 Administering Microsoft SQL Server 2012 Databases mnt70462 Mentoring Asset Mentoring 70 463 Implementing a Data Warehouse with Microsoft SQL Server 2012 mnt70463 Mentoring Asset Mentoring 70 464 Developing Microsoft SQL Server 2012 Databases mnt70464 Mentoring Asset 66

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Mentoring 70 413 Designing and Implementing a Server Infrastructure mnt70413 Mentoring Asset Mentoring 1Z0 060 Upgrade to Oracle Database 12c mnt1z0060 Mentoring Asset Mentoring 1Z0 062 Oracle Database 12c: Installation and Administration mnt1z0062 Mentoring Asset Mentoring 70 414 Implementing an Advanced Server Infrastructure mnt70414 Mentoring Asset Test Preps Test Preps TestPrep 1Z0 050 Oracle Database 11g: New Features for Administrators TP1Z0050_ENG Testprep Exam TestPrep 1Z0 052 Oracle Database 11g: Administration I od_oaws_a01_tp_enus Testprep Exam 1.50 TestPrep 70 432 TS: Microsoft SQL Server 2008, Implementation and Maintenance md_mcim_a01_tp_enus Testprep Exam 2.00 TestPrep 70 433 TS: Microsoft SQL Server 2008, Database Development md_msdd_a01_tp_enus Testprep Exam 2.58 TestPrep 1Z0 053 Oracle Database 11g: Administration II od_oawt_a01_tp_enus Testprep Exam 1.75 TestPrep 70 462 Administering Microsoft SQL Server 2012 Databases md_msdb_a01_tp_enus Testprep Exam 2.58 TestPrep 70 461 Querying Microsoft SQL Server 2012 md_mssq_a01_tp_enus Testprep Exam 2.33 TestPrep 70 463 Implementing a Data Warehouse with Microsoft SQL Server 2012 md_dwsq_a01_tp_enus Testprep Exam 2.00 TestPrep 70 464 Developing Microsoft SQL Server Databases md_dsqd_a01_tp_enus Testprep Exam 3.00 TestPrep 1Z0 060 Upgrade to Oracle Database 12c od_nfad_a01_tp_enus Testprep Exam 2.00 TestPrep 70 413 Designing and Implementing a Server Infrastructure ws_imin_a01_tp_enus Testprep Exam 2.17 TestPrep 1Z0 062 Oracle Database 12c: Installation and Administration od_inup_a01_tp_enus Testprep Exam 2.50 TestPrep 1Z0 047 Oracle Database SQL Expert od_odse_a01_tp_enus Testprep Exam 2.00 ENTERPRISE RESOURCE PLANNING SYSTEMS Oracle 11i Oracle 11i E Business Suite: Essentials for Implementers Oracle 11i E Business Suite: Introduction 232548_ENG Elearning Course 2.00 Oracle 11i E Business Suite: Multi Org 232549_ENG Elearning Course 1.25 Oracle 11i E Business Suite: Flexfields 232550_ENG Elearning Course 2.00 Oracle 11i E Business Suite: System Administration 232551_ENG Elearning Course 1.75 Oracle 11i E Business Suite: Workflow, Alerts, and Daily Business Intelligence 232552_ENG Elearning Course 2.50 Oracle 11i E Business Suite: System Administrator Fundamentals Oracle 11i: Function Security and Data Security 234037_ENG Elearning Course 2.75 Oracle 11i: Roles, Delegated Administration, Registration, and Auditing 234038_ENG Elearning Course 3.25 Oracle 11i: Concurrent Elements 234039_ENG Elearning Course 3.00 Oracle 11i: Profile Options, DBA Duties, and Printer Management 234040_ENG Elearning Course 1.50 Oracle 11i: Personalization of Forms and OA Framework Pages 234041_ENG Elearning Course 2.50 Oracle 11i: Oracle Workflow 234043_ENG Elearning Course 1.25 Oracle 11i: System Monitoring and Troubleshooting in OAM 234044_ENG Elearning Course 2.25 Oracle 11i: Project Foundation Fundamentals Oracle 11i: Project Management and Projects Integration 238819_ENG Elearning Course 2.00 Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects 238828_ENG Elearning Course 2.00 Oracle 11i: Resource and Role Management 238838_ENG Elearning Course 1.75 Oracle 11i: Oracle Projects Security Model and Page Layouts 238847_ENG Elearning Course 2.00 Oracle 11i: Oracle Projects and Task Definition I 238856_ENG Elearning Course 2.00 Oracle 11i: Oracle Projects and Task Definition II 238857_ENG Elearning Course 1.75 Oracle 11i: User Defined Attributes, Implementation Options, and Utilization 238858_ENG Elearning Course 2.50 Oracle 11i: Organization Forecasting and Integration 238869_ENG Elearning Course 2.00 Oracle 11i: Navigate Oracle Applications Oracle 11i: Using the Navigator, Forms, and Online Help 242461_ENG Elearning Course 1.50 Oracle 11i: Concurrent Processing, Requests, Profiles, and Forms 242480_ENG Elearning Course 2.00 SAP Overview of SAP for Project Teams Overview of SAP Solutions sa_ospt_a01_it_enus Elearning Course 2.00 Financial Accounting with SAP sa_ospt_a02_it_enus Elearning Course 2.50 SAP Logistics Modules sa_ospt_a03_it_enus Elearning Course 3.00 SAP ERP Architecture sa_ospt_a04_it_enus Elearning Course 1.50 SAP Administration sa_ospt_a05_it_enus Elearning Course 2.00 SAP Project Planning and Implementation sa_ospt_a06_it_enus Elearning Course 2.00 SAP NetWeaver Platform sa_ospt_a07_it_enus Elearning Course 2.00 SAP Business Suite 7 for End Users SAP Enterprise Resource Planning (ERP) sa_bseu_a01_dt_enus Elearning Course 2.50 SAP Customer Relationship Management (CRM) sa_bseu_a02_dt_enus Elearning Course 2.00 SAP Product Lifecycle Management sa_bseu_a03_dt_enus Elearning Course 2.00 SAP Supply Chain Management sa_bseu_a04_dt_enus Elearning Course 2.00 SAP Supplier Relationship Management sa_bseu_a05_dt_enus Elearning Course 1.50 SAP Business One for End Users SAP Business One Introduction for End Users sa_boeu_a01_dt_enus Elearning Course 2.00 SAP Business Objects Business Intelligence SAP BusinessObjects: Overview sa_bobi_a01_dt_enus Elearning Course 1.50 SAP BusinessObjects: Crystal Reports sa_bobi_a02_dt_enus Elearning Course 1.50 SAP BusinessObjects: Web Intelligence sa_bobi_a03_dt_enus Elearning Course 1.50 SAP BusinessObjects: Dashboards and Analytics sa_bobi_a04_dt_enus Elearning Course 1.00 SAP BusinessObjects: InfoView sa_bobi_a05_dt_enus Elearning Course 1.50 SAP BusinessObjects: Business Intelligence sa_bobi_a06_dt_enus Elearning Course 1.00 Microsoft Dynamics Microsoft Dynamics CRM 2013: Applications Application Skills in Microsoft Dynamics CRM 2013 er_dcrm_a01_it_enus Elearning Course 2.50 Sales Automation in Microsoft Dynamics CRM 2013 er_dcrm_a02_it_enus Elearning Course 2.00 Marketing Automation in Microsoft Dynamics CRM 2013 er_dcrm_a03_it_enus Elearning Course 2.00 Customer Service Automation in Microsoft Dynamics CRM 2013 er_dcrm_a04_it_enus Elearning Course 2.50 Microsoft Dynamics CRM 2013: Customization and Configuration Microsoft Dynamics CRM 2013 Customization and Configuration: Introduction er_dcrc_a01_it_enus Elearning Course 2.00 Microsoft Dynamics CRM 2013 Customization and Configuration: Entities er_dcrc_a02_it_enus Elearning Course 2.00 Microsoft Dynamics CRM 2013 Customization and Configuration: Relationships er_dcrc_a03_it_enus Elearning Course 1.50 Business Intelligence with Microsoft Dynamics CRM 2013 Microsoft Dynamics CRM 2013: Forms, Marketing, Contacts, and Processes er_dcrb_a01_it_enus Elearning Course 1.00 WEB DESIGN 67

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Web Development HTML5 Introduction to HTML5 wd_htme_a01_it_enus Elearning Course 2.00 HTML5 Layout wd_htme_a02_it_enus Elearning Course 2.50 HTML5 Forms wd_htme_a03_it_enus Elearning Course 2.50 HTML5 APIs and Media wd_htme_a04_it_enus Elearning Course 2.50 HTML5 and CSS3 wd_htme_a05_it_enus Elearning Course 2.00 HTML5 Layout with CSS3 wd_htme_a06_it_enus Elearning Course 2.00 HTML5 and Advanced CSS3 wd_htme_a07_it_enus Elearning Course 2.50 HTML5 and JavaScript wd_htme_a08_it_enus Elearning Course 2.00 HTML5 Graphics and Canvas wd_htme_a09_it_enus Elearning Course 2.00 Advanced HTML5 wd_htme_a10_it_enus Elearning Course 1.50 Advanced Features of JavaScript, CSS3 and HTML5 wd_htme_a11_it_enus Elearning Course 2.00 XML Essentials XML Language Basics wd_xmle_a01_it_enus Elearning Course 1.50 Manipulating XML with the XML DOM and Ajax wd_xmle_a02_it_enus Elearning Course 1.50 XML Transformation Using XSLT and XSL FO wd_xmle_a03_it_enus Elearning Course 2.00 Querying XML Data with XPath and XQuery wd_xmle_a04_it_enus Elearning Course 1.50 Web Services and XML wd_xmle_a05_it_enus Elearning Course 1.50 Drupal 8 Drupal 8 First Look wd_drup_a01_it_enus Elearning Course 2.50 Web Site Design Principles Designing and Hosting a Web Site Web Development Fundamentals wd_dshw_a01_it_enus Elearning Course 2.00 Internet Site Development wd_dshw_a02_it_enus Elearning Course 2.00 Web 2.0 Fundamentals wd_dshw_a03_it_enus Elearning Course 2.00 Responsive Web Design Responsive Web Design: Flexible Grids, Images, and Media Queries wd_rwds_a01_it_enus Elearning Course 2.00 Responsive Web Design: Flexible Data and UIs, Devices, Process and Performance wd_rwds_a02_it_enus Elearning Course 2.00 WordPress WordPress Introduction and Basic Configuration wd_wrdp_a01_it_enus Elearning Course 2.50 WordPress Networking and Security wd_wrdp_a02_it_enus Elearning Course 1.50 WordPress Advanced Themes and Administration wd_wrdp_a03_it_enus Elearning Course 1.50 Adobe Adobe Flash CS5 Introduction to Adobe Flash Professional CS5 at_fcsp_a01_it_enus Elearning Course 1.50 Drawing and Working with Images in Flash CS5 at_fcsp_a02_it_enus Elearning Course 3.00 Using Flash CS5 Libraries, Text, and Components at_fcsp_a03_it_enus Elearning Course 3.00 Animation in Flash CS5 at_fcsp_a04_it_enus Elearning Course 2.00 ActionScript and Multimedia in Flash CS5 at_fcsp_a05_it_enus Elearning Course 2.00 Creating Navigation and Publishing Movies in Flash CS5 at_fcsp_a06_it_enus Elearning Course 1.50 Adobe Photoshop CS5 Photoshop CS5: Getting Started at_pcsp_a01_it_enus Elearning Course 2.00 Photoshop CS5: Beyond the Basics at_pcsp_a02_it_enus Elearning Course 3.00 Adobe Dreamweaver CS5 Setting up a Site and Adding Content in Dreamweaver CS5 at_dcsp_a01_it_enus Elearning Course 2.50 Adding Links and Images in Dreamweaver CS5 at_dcsp_a02_it_enus Elearning Course 2.00 Tables, Accessibility, and Standards in Dreamweaver CS5 at_dcsp_a03_it_enus Elearning Course 1.50 Reusing Content in Dreamweaver CS5 at_dcsp_a04_it_enus Elearning Course 1.50 Creating Interactive Web Pages in Dreamweaver CS5 at_dcsp_a05_it_enus Elearning Course 2.50 Cascading Style Sheets in Dreamweaver CS5 at_dcsp_a06_it_enus Elearning Course 2.50 Adobe Reader X Adobe Reader X at_adre_a01_dt_enus Elearning Course 1.00 Adobe AIR 3 Adobe Air 3 for Flash CS5.5 Developers at_airr_a01_it_enus Elearning Course 1.00 Adobe InDesign CS5 Adobe InDesign CS5: Fundamentals at_idct_a01_it_enus Elearning Course 2.50 Adobe Acrobat Pro X1 Adobe Acrobat Pro XI Fundamentals at_adat_a01_dt_enus Elearning Course 1.00 Adobe Captivate 7 Adobe Captivate 7 Fundamentals at_capt_a01_dt_enus Elearning Course 1.00 Adobe Captivate 7 Editing Project Files at_capt_a02_dt_enus Elearning Course 0.50 Adobe Dreamweaver CC Adobe Dreamweaver CC Essentials at_dcsc_a01_dt_enus Elearning Course 1.00 Adobe Flash Professional CC Adobe Flash Professional CC Introduction and Basic Tools at_fscc_a01_dt_enus Elearning Course 1.00 Adobe Flash Professional CC Working with ActionScript at_fscc_a02_dt_enus Elearning Course 1.00 Adobe Flash Professional CC Additional Tools and Features at_fscc_a03_dt_enus Elearning Course 1.00 Adobe Illustrator CC Adobe Illustrator CC Fundamentals at_icsc_a01_dt_enus Elearning Course 1.00 Adobe Illustrator CC Tools and Techniques at_icsc_a02_dt_enus Elearning Course 1.00 Adobe Illustrator CC Modifying with Effects at_icsc_a03_dt_enus Elearning Course 1.00 Adobe Illustrator CC Advanced Tools and Effects at_icsc_a04_dt_enus Elearning Course 0.50 Adobe InDesign CC Adobe InDesign CC Essentials at_idcc_a01_dt_enus Elearning Course 1.00 Adobe InDesign CC Essential Tools at_idcc_a02_dt_enus Elearning Course 1.00 Adobe InDesign CC Advanced Features at_idcc_a03_dt_enus Elearning Course 1.00 Adobe CC Overview New Features Adobe CC Overview of New Features at_nfcc_a01_dt_enus Elearning Course 1.00 Adobe Photoshop CC Adobe Photoshop CC Fundamentals at_pcsc_a01_dt_enus Elearning Course 1.00 Adobe Photoshop CC Essential Elements at_pcsc_a02_dt_enus Elearning Course 1.00 Adobe Photoshop CC Color and Transforming at_pcsc_a03_dt_enus Elearning Course 1.00 Adobe Photoshop CC Tools and Features at_pcsc_a04_dt_enus Elearning Course 1.00 68

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Adobe Photoshop CC Advanced Tools and Features at_pcsc_a05_dt_enus Elearning Course 1.00 Adobe Premiere Elements 12 Adobe Premiere Elements 12 Essentials at_pret_a01_dt_enus Elearning Course 0.50 Adobe ColdFusion 10 Adobe ColdFusion 10 Fundamentals at_cfus_a01_it_enus Elearning Course 1.00 Scripting and Web Languages JavaScript JsRender JsRender Fundamentals sl_jsrd_a01_it_enus Elearning Course 2.00 Advanced JsRender Features sl_jsrd_a02_it_enus Elearning Course 3.00 JavaScript Single Page Apps JavaScript SPA: Getting Started with SPA in Visual Studio 2013 sl_jssp_a01_it_enus Elearning Course 1.50 JavaScript SPA: SPA Views and Routes sl_jssp_a02_it_enus Elearning Course 2.00 JavaScript SPA: Durandal Modules and Lifecycle events. sl_jssp_a03_it_enus Elearning Course 1.50 JavaScript SPA: Adding Views and Handling View Navigation in Durandal sl_jssp_a04_it_enus Elearning Course 2.00 JavaScript SPA: Connecting to and Managing Data sl_jssp_a05_it_enus Elearning Course 2.00 JavaScript SPA: Working with Rich Application Data sl_jssp_a06_it_enus Elearning Course 2.50 JavaScript SPA: Managing Application Data sl_jssp_a07_it_enus Elearning Course 1.50 JavaScript SPA: Working With Validation sl_jssp_a08_it_enus Elearning Course 1.50 Building Apps with jquery Mobile jquery Mobile App Basics, UI Controls and Navigation sl_jqry_a01_it_enus Elearning Course 2.00 jquery Mobile Forms, Lists, Sets and Tables sl_jqry_a02_it_enus Elearning Course 2.00 Optimizing jquery Mobile Apps sl_jqry_a03_it_enus Elearning Course 1.50 Integrating jquery Mobile with PhoneGap sl_jqry_a04_it_enus Elearning Course 2.00 Developing with Kendo UI Kendo UI: Installation and Overview sl_kndo_a01_it_enus Elearning Course 2.00 Kendo UI: HTML Helpers for ASP.NET MVC sl_kndo_a02_it_enus Elearning Course 2.00 Kendo UI: Mobile API sl_kndo_a03_it_enus Elearning Course 1.00 JavaScript Ember.js JavaScript Ember.js Fundamentals sl_jsem_a01_it_enus Elearning Course 2.00 JavaScript Knockout Knockout Fundamentals sl_jsko_a01_it_enus Elearning Course 1.50 Configuring Forms with Knockout sl_jsko_a02_it_enus Elearning Course 1.00 Working with Knockout sl_jsko_a03_it_enus Elearning Course 1.50 Advanced Knockout Techniques sl_jsko_a04_it_enus Elearning Course 1.50 JavaScript Essentials JavaScript Essentials: Getting Started sl_jsce_a01_it_enus Elearning Course 2.00 JavaScript Essentials: Language Features sl_jsce_a02_it_enus Elearning Course 1.50 JavaScript Essentials: JavaScript In Depth sl_jsce_a03_it_enus Elearning Course 2.00 JavaScript Essentials: Basic Browser Interaction sl_jsce_a04_it_enus Elearning Course 1.50 JavaScript Essentials: Date and Math Functions sl_jsce_a05_it_enus Elearning Course 1.50 JavaScript Essentials: Working with Strings sl_jsce_a06_it_enus Elearning Course 2.00 JavaScript Essentials: Working with Page Elements sl_jsce_a07_it_enus Elearning Course 1.50 JavaScript Essentials: Dynamic Content and HTML5 sl_jsce_a08_it_enus Elearning Course 2.00 JavaScript Essentials: Dynamic JavaScript Code sl_jsce_a09_it_enus Elearning Course 1.50 JavaScript Essentials: Input and the Mouse sl_jsce_a10_it_enus Elearning Course 2.00 Angular JS Getting Started with AngularJS sl_anjs_a01_it_enus Elearning Course 2.00 Working with Directives in AngularJS sl_anjs_a02_it_enus Elearning Course 1.50 Services in AngularJS sl_anjs_a03_it_enus Elearning Course 2.50 Testing in AngularJS sl_anjs_a04_it_enus Elearning Course 2.00 AngularJS Controllers and Directives sl_anjs_a05_it_enus Elearning Course 1.50 JavaScript Sencha JavaScript Sencha: Ext JS sl_snch_a01_it_enus Elearning Course 1.00 JavaScript Sencha: Sencha Touch sl_snch_a02_it_enus Elearning Course 1.50 TypeScript Essentials TypeScript Essentials: Getting Started sl_tpsc_a01_it_enus Elearning Course 2.00 TypeScript Essentials: Advanced TypeScript sl_tpsc_a02_it_enus Elearning Course 1.50 Underscore.js Underscore.js: Collection Functions and Function Functions sl_unjs_a01_it_enus Elearning Course 2.50 Underscore.js: Array, Object, and Utility Functions sl_unjs_a02_it_enus Elearning Course 2.50 Javascript: Backbone.js Getting Started with Backbone.js sl_bkbn_a01_it_enus Elearning Course 1.00 Complex Application Development with Backbone.js sl_bkbn_a02_it_enus Elearning Course 1.00 CSS3, Sass and Less Creating Styles with CSS3 and Styling Text wd_cssh_a01_it_enus Elearning Course 1.50 Styling Page Elements using CSS3 wd_cssh_a02_it_enus Elearning Course 1.50 Navigation Elements and Animations with CSS3 wd_cssh_a03_it_enus Elearning Course 1.00 Forms, Positioning, and Layout with CSS3 wd_cssh_a04_it_enus Elearning Course 1.50 Advanced Options, Responsive Web Design, and Management with CSS3 wd_cssh_a05_it_enus Elearning Course 1.50 Extending CSS3 with Sass and Less wd_cssh_a06_it_enus Elearning Course 1.50 Introduction to Bootstrap Bootstrap Elements sl_btsp_a02_it_enus Elearning Course 2.50 Bootstrap Introduction sl_btsp_a01_it_enus Elearning Course 2.00 jquery jquery: Basic Setup and Features sl_qery_a01_it_enus Elearning Course 2.00 jquery: Using Essential Features and Functions sl_qery_a02_it_enus Elearning Course 2.00 jquery: Advanced Features and Functions sl_qery_a03_it_enus Elearning Course 2.00 Building Web Applications with Node.js Node.js Fundamentals sl_jsnd_a01_it_enus Elearning Course 2.50 Node.js: Files, Data Stores, Networked, and WebSocket Applications sl_jsnd_a02_it_enus Elearning Course 3.50 Node.js: Express Applications and the MEAN Stack sl_jsnd_a03_it_enus Elearning Course 2.50 Optimizing and Securing Node.js Applications sl_jsnd_a04_it_enus Elearning Course 2.50 Node.js: Debugging, Testing, Deploying, and Maintaining Node Applications sl_jsnd_a05_it_enus Elearning Course 2.50 Application Development with Node.js and the.net Framework 69

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Working with Node.js and.net sl_adnj_a01_it_enus Elearning Course 2.50 Edge.js, Node.js, and ASP.NET MVC sl_adnj_a02_it_enus Elearning Course 2.00 Azure, Node.js, and SQL Server sl_adnj_a03_it_enus Elearning Course 2.00 Web Services Apache Web Services Fundamentals of Apache Web Services sd_apch_a01_it_enus Elearning Course 3.00 Apache Web Services Advanced sd_apch_a02_it_enus Elearning Course 2.50 Test Preps Test Preps TestPrep 70 486 Developing ASP.NET MVC Web Applications wd_dwap_a01_tp_enus Testprep Exam 2.58 BUSINESS SKILLS FOR THE IT PROFESSIONAL IT Business Information Security for End Users Introduction to Information Security db_iseu_a01_dt_enus Elearning Course 1.00 Using your Desktop Computer and Mobile Devices Safely db_iseu_a02_dt_enus Elearning Course 1.00 Using E mail, the Internet, and Social Media Safely in a Corporate Environment db_iseu_a03_dt_enus Elearning Course 1.00 IT Infrastructure Library (ITIL ) 2011 Edition Foundation Syllabus ITIL 2011 Edition Foundation: ITIL and the Service Lifecycle ib_itlv_a01_it_enus Elearning Course 1.50 ITIL 2011 Edition Foundation: Service Strategy Fundamentals ib_itlv_a02_it_enus Elearning Course 2.50 ITIL 2011 Edition Foundation: Service Strategy Processes ib_itlv_a03_it_enus Elearning Course 1.50 ITIL 2011 Edition Foundation: Service Design Fundamentals ib_itlv_a04_it_enus Elearning Course 1.50 ITIL 2011 Edition Foundation: Service Design Processes ib_itlv_a05_it_enus Elearning Course 2.50 ITIL 2011 Edition Foundation: Service Transition Processes and Policies ib_itlv_a06_it_enus Elearning Course 2.50 ITIL 2011 Edition Foundation: Introduction to Service Operation ib_itlv_a07_it_enus Elearning Course 1.00 ITIL 2011 Edition Foundation: Service Operation Processes ib_itlv_a08_it_enus Elearning Course 2.00 ITIL 2011 Edition Foundation: Continual Service Improvement ib_itlv_a09_it_enus Elearning Course 1.50 ITIL 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) ITIL 2011 Edition OSA: Introduction to Operational Support and Analysis ib_iosb_a01_it_enus Elearning Course 1.50 ITIL 2011 Edition OSA: Introduction to Event Management ib_iosb_a02_it_enus Elearning Course 3.50 ITIL 2011 Edition OSA: Introduction to Incident Management ib_iosb_a03_it_enus Elearning Course 2.50 ITIL 2011 Edition OSA: Incident Management Interactions ib_iosb_a04_it_enus Elearning Course 3.00 ITIL 2011 Edition OSA: Introduction to Request Fulfillment ib_iosb_a05_it_enus Elearning Course 2.00 ITIL 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges ib_iosb_a06_it_enus Elearning Course 2.50 ITIL 2011 Edition OSA: Introduction to Problem Management ib_iosb_a07_it_enus Elearning Course 3.00 ITIL 2011 Edition OSA: Problem Management Process Interfaces and Challenges ib_iosb_a08_it_enus Elearning Course 2.50 ITIL 2011 Edition OSA: Introduction to Access Management ib_iosb_a09_it_enus Elearning Course 3.00 ITIL 2011 Edition OSA: Introduction to the Service Desk ib_iosb_a10_it_enus Elearning Course 2.00 ITIL 2011 Edition OSA: Service Desk Metrics and Outsourcing ib_iosb_a11_it_enus Elearning Course 1.50 ITIL 2011 Edition OSA: Introduction to Functions ib_iosb_a12_it_enus Elearning Course 2.50 ITIL 2011 Edition OSA: Function Activities ib_iosb_a13_it_enus Elearning Course 1.50 ITIL 2011 Edition OSA: Technology and Implementation Considerations ib_iosb_a14_it_enus Elearning Course 2.50 ITIL 2011 Edition Overview ITIL 2011 Edition Overview: Creating a Service Culture ib_ovvx_a01_it_enus Elearning Course 2.00 ITIL 2011 Edition Overview: Introduction to the ITIL Framework ib_ovvx_a02_it_enus Elearning Course 2.00 ITIL 2011 Edition Overview: Certification and Benefits ib_ovvx_a03_it_enus Elearning Course 2.00 Technical Management Essentials Transitioning from Technical Professional to Management mgmt_19_a01_bs_enus Elearning Course 1.00 Strategies for Transitioning to Technical Management mgmt_19_a02_bs_enus Elearning Course 1.00 Managing Technical Professionals mgmt_19_a03_bs_enus Elearning Course 1.00 Customer Service Representative, Professionalism The Customer Service Representative (CSR) cust_06_a01_bs_enus Elearning Course 3.50 Support Center Services and Work Environment cust_06_a02_bs_enus Elearning Course 3.00 Team and Customer Relationships cust_06_a03_bs_enus Elearning Course 3.00 Customer Service Representative, Skills Customer Interactions cust_07_a01_bs_enus Elearning Course 3.50 Communication Skills cust_07_a02_bs_enus Elearning Course 3.50 Conflict, Stress, and Time Management cust_07_a03_bs_enus Elearning Course 3.50 Customer Service Representative, Process Customer Service Processes and Procedures cust_08_a01_bs_enus Elearning Course 3.00 Quality in a Support Center cust_08_a02_bs_enus Elearning Course 3.50 Support Center Tools, Technologies and Metrics cust_08_a03_bs_enus Elearning Course 3.00 Dealing with Irrational Customers and Escalating Complaints cust_08_a04_bs_enus Elearning Course 2.00 Writing Skills for Technical Professionals Writing for Technical Professionals: Preparation and Planning ib_wstp_a01_it_enus Elearning Course 1.00 Writing for Technical Professionals: Effective Writing Techniques ib_wstp_a02_it_enus Elearning Course 2.00 IT Strategy Essentials IT Strategy Essentials: Business and IT Strategy Alignment stgy_06_a01_bs_enus Elearning Course 1.00 IT Strategy Essentials: Creating an IT Strategy Plan stgy_06_a02_bs_enus Elearning Course 1.00 IT Strategy Essentials: Implementing an IT Strategy stgy_06_a03_bs_enus Elearning Course 1.00 Final Exam: IT Strategy Essentials stgy_06_a01_fe_enus Final Exam 0.60 Test Preps Test Preps TestPrep ITIL Foundation ib_itlv_a01_tp_enus Testprep Exam 1.00 Mentoring Mentoring Mentoring ITIL Foundation mntitv3f Mentoring Asset PROJECT EFFECTIVENESS Project Management Curriculum Project Management for Non Project Managers Project Management Fundamentals proj_01_a01_bs_enus Elearning Course 2.50 Transitioning into a Project Management Role proj_01_a02_bs_enus Elearning Course 3.00 Initiating and Planning a Project proj_01_a03_bs_enus Elearning Course 2.00 Managing a Project proj_01_a04_bs_enus Elearning Course 2.50 Troubleshooting and Closing the Project proj_01_a05_bs_enus Elearning Course 2.00 70

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Managing Projects with No Direct Authority _pc_bi_pmbi001 Elearning BI Scenario 0.10 Supporting Project Managers _pc_ch_lach042 Elearning Challenge Scenario 0.25 Ensuring Management Buy in on a Project _pc_bi_pmbi002 Elearning BI Scenario 0.10 Managing Conflict in Project Teams _pc_bi_pmbi003 Elearning BI Scenario 0.10 Managing Scope on a Project _pc_bi_pmbi004 Elearning BI Scenario 0.10 Weighing the Costs of Project Change _pc_bi_pmbi005 Elearning BI Scenario 0.10 Managing Vendor Relationships _pc_bi_pmbi006 Elearning BI Scenario 0.10 Anticipating and Solving Problems as a Project Champion _pc_bi_pmbi007 Elearning BI Scenario 0.10 Addressing Stakeholder Conflicts _pc_bi_pmbi008 Elearning BI Scenario 0.10 Portfolios, Programs, and Projects: What's the Difference? _pc_bi_pmbi009 Elearning BI Scenario 0.10 Controlling Project Cost _pc_bi_pmbi010 Elearning BI Scenario 0.10 Project Management Essentials _pc_ch_lach041 Elearning Challenge Scenario 0.25 Project Management Essentials (PMBOK Guide Fifth Edition aligned) Managing Projects within Organizations (PMBOK Guide Fifth Edition) proj_19_a01_bs_enus Elearning Course 2.00 Project Management Overview (PMBOK Guide Fifth Edition) proj_19_a02_bs_enus Elearning Course 1.50 Project Management Process Groups (PMBOK Guide Fifth Edition) proj_19_a03_bs_enus Elearning Course 2.00 Project Integration Management (PMBOK Guide Fifth Edition aligned) Integrated Initiation and Planning (PMBOK Guide Fifth Edition) proj_20_a01_bs_enus Elearning Course 2.00 Direct, Monitor, and Control Project Work (PMBOK Guide Fifth Edition) proj_20_a02_bs_enus Elearning Course 1.50 Controlling Changes and Closing a Project (PMBOK Guide Fifth Edition) proj_20_a03_bs_enus Elearning Course 1.00 Project Scope Management (PMBOK Guide Fifth Edition aligned) Project Requirements and Defining Scope (PMBOK Guide Fifth Edition) proj_21_a01_bs_enus Elearning Course 2.00 Creating the Work Breakdown Structure (PMBOK Guide Fifth Edition) proj_21_a02_bs_enus Elearning Course 1.50 Monitoring and Controlling Project Scope (PMBOK Guide Fifth Edition) proj_21_a03_bs_enus Elearning Course 1.50 Project Time Management (PMBOK Guide Fifth Edition aligned) Defining and Sequencing Project Activities (PMBOK Guide Fifth Edition) proj_22_a01_bs_enus Elearning Course 2.00 Estimating Activity Resources and Durations (PMBOK Guide Fifth Edition) proj_22_a02_bs_enus Elearning Course 2.00 Developing and Controlling the Project Schedule (PMBOK Guide Fifth Edition) proj_22_a03_bs_enus Elearning Course 2.00 Project Cost Management (PMBOK Guide Fifth Edition aligned) Planning Project Costs (PMBOK Guide Fifth Edition) proj_23_a01_bs_enus Elearning Course 2.00 Controlling Project Costs (PMBOK Guide Fifth Edition) proj_23_a02_bs_enus Elearning Course 1.50 Project Quality Management (PMBOK Guide Fifth Edition aligned) Plan Quality Management (PMBOK Guide Fifth Edition) proj_24_a01_bs_enus Elearning Course 2.00 Quality Assurance and Quality Control (PMBOK Guide Fifth Edition) proj_24_a02_bs_enus Elearning Course 2.00 Project Human Resource Management (PMBOK Guide Fifth Edition aligned) Planning Project Human Resources (PMBOK Guide Fifth Edition) proj_25_a01_bs_enus Elearning Course 2.00 Managing Project Human Resources (PMBOK Guide Fifth Edition) proj_25_a02_bs_enus Elearning Course 2.00 Project Communications Management (PMBOK Guide Fifth Edition aligned) Plan and Manage Project Communications (PMBOK Guide Fifth Edition) proj_26_a01_bs_enus Elearning Course 2.00 Control Project Communications (PMBOK Guide Fifth Edition) proj_26_a02_bs_enus Elearning Course 1.00 Project Risk Management (PMBOK Guide Fifth Edition aligned) Risk Management Planning (PMBOK Guide Fifth Edition) proj_27_a01_bs_enus Elearning Course 1.50 Identifying Project Risks (PMBOK Guide Fifth Edition) proj_27_a02_bs_enus Elearning Course 1.50 Performing Risk Analysis (PMBOK Guide Fifth Edition) proj_27_a03_bs_enus Elearning Course 2.00 Risk Response and Control (PMBOK Guide Fifth Edition) proj_27_a04_bs_enus Elearning Course 2.00 Project Procurement Management (PMBOK Guide Fifth Edition aligned) Planning Project Procurement Management (PMBOK Guide Fifth Edition) proj_28_a01_bs_enus Elearning Course 1.50 Managing Procurements (PMBOK Guide Fifth Edition) proj_28_a02_bs_enus Elearning Course 2.00 Project Stakeholder Management (PMBOK Guide Fifth Edition aligned) Project Stakeholder Management (PMBOK Guide Fifth Edition) proj_29_a01_bs_enus Elearning Course 1.50 Managing and Controlling Stakeholder Engagement (PMBOK Guide Fifth Edition) proj_29_a02_bs_enus Elearning Course 1.50 Program Management (PMI Second Edition aligned) Introduction to Program Management proj_16_a01_bs_enus Elearning Course 1.50 Program Life Cycle and Benefits Management proj_16_a02_bs_enus Elearning Course 2.00 Code of Ethics and Professional Conduct (PMI Standard aligned) The Role of Ethics in Project Management proj_15_a01_bs_enus Elearning Course 1.50 Core PMI Values and Ethical Standards proj_15_a02_bs_enus Elearning Course 2.00 IT Project Management Essentials IT Project Management Essentials: Introduction to IT Project Management proj_17_a01_bs_enus Elearning Course 1.00 IT Project Management Essentials: Initiating and Planning IT Projects proj_17_a02_bs_enus Elearning Course 1.00 IT Project Management Essentials: Executing IT Projects proj_17_a03_bs_enus Elearning Course 1.00 IT Project Management Essentials: Monitoring and Controlling IT Projects proj_17_a04_bs_enus Elearning Course 1.00 IT Project Management Essentials: Managing Risks in an IT Project proj_17_a05_bs_enus Elearning Course 1.00 IT Project Management Essentials: Testing Deliverables and Closing IT Projects proj_17_a06_bs_enus Elearning Course 1.00 Managing Software Project Outsourcing Managing Software Project Outsourcing: Preparing to Manage an Outsourced Project proj_18_a01_bs_enus Elearning Course 1.00 Managing Software Project Outsourcing: Developing a Vendor Contract proj_18_a02_bs_enus Elearning Course 1.00 Managing Software Project Outsourcing: Working with the Outsourced Team proj_18_a03_bs_enus Elearning Course 1.00 Managing Software Project Outsourcing: Dealing with Risks proj_18_a04_bs_enus Elearning Course 1.00 Agile Practitioner (PMI ACP & ScrumMaster aligned) Agile Project Management Essentials ib_pmag_a01_it_enus Elearning Course 2.00 Adopting an Agile Approach to Project Management ib_pmag_a02_it_enus Elearning Course 2.00 An Overview of Agile Methodologies ib_pmag_a03_it_enus Elearning Course 1.50 Overview of the Scrum Development Process ib_pmag_a04_it_enus Elearning Course 2.00 Agile Planning: Project Initiating and Requirements Gathering ib_pmag_a05_it_enus Elearning Course 1.50 Agile Planning: Doing Estimates and Completing the Release Plan ib_pmag_a06_it_enus Elearning Course 2.00 Planning and Monitoring Iterations on an Agile Project ib_pmag_a07_it_enus Elearning Course 2.50 Leading an Agile Team ib_pmag_a08_it_enus Elearning Course 2.00 Managing Stakeholder Engagement on an Agile Project ib_pmag_a09_it_enus Elearning Course 2.00 Ensuring Delivery of Value and Quality in Agile Projects ib_pmag_a10_it_enus Elearning Course 2.00 Core PMI Values and Ethical Standards proj_15_a02_bs_enus Elearning Course 2.00 Mentoring Assets Mentoring PRINCE2: Foundation mntprince2f Mentoring Asset Mentoring Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned mntpmp5ed Mentoring Asset 71

IT Skills Courseware Area Curriculum Series Course Title Course# Asset Type Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. mntcapm5ed Mentoring Asset Mentoring PRINCE2: Practitioner mntprince2p Mentoring Asset PRINCE2 : 2009 Foundation Overview of Project Management (PRINCE2 : 2009 aligned) ib_prin_a01_it_enus Elearning Course 1.00 Project Organization, Planning and Risk (PRINCE2: 2009 aligned) ib_prin_a02_it_enus Elearning Course 2.00 Project Quality, Change and Progress (PRINCE2: 2009 aligned) ib_prin_a03_it_enus Elearning Course 1.50 Starting Up, Initiating and Directing a Project (PRINCE2: 2009 aligned) ib_prin_a04_it_enus Elearning Course 1.50 Controlling, Managing and Closing a Project (PRINCE2 : 2009 aligned) ib_prin_a05_it_enus Elearning Course 2.00 Tailoring PRINCE2 to a Project Environment (PRINCE2 : 2009 aligned) ib_prin_a06_it_enus Elearning Course 1.50 Test Preps TestPrep PRINCE2 : Foundation ib_prin_a01_tp_enus Testprep Exam 1.00 TestPrep Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned pm_proj_a04_tp_enus Testprep Exam 4.00 TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. pm_capm_a02_tp_enus Testprep Exam 3.00 PRINCE2 : Practitioner PRINCE2 Practitioner Exam Information prin_prac_a01_bs_enus Elearning Course 1.00 Team Building Curriculum Optimizing Your Performance On a Team Being an Effective Team Member team_02_a01_bs_enus Elearning Course 1.00 Establishing Team Goals and Responsibilities team_02_a02_bs_enus Elearning Course 1.00 Elements of a Cohesive Team team_02_a03_bs_enus Elearning Course 1.00 Effective Team Communication team_02_a04_bs_enus Elearning Course 1.00 Using Feedback to Improve Team Performance team_02_a05_bs_enus Elearning Course 1.00 Power and Politics in Matrixed Teams _pc_ch_mgch002 Elearning Challenge Scenario 0.25 Leading Teams Leading Teams: Launching a Successful Team team_03_a01_bs_enus Elearning Course 1.00 Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_enus Elearning Course 1.00 Leading Teams: Developing the Team and its Culture team_03_a03_bs_enus Elearning Course 1.00 Leading Teams: Building Trust and Commitment team_03_a04_bs_enus Elearning Course 1.00 Leading Teams: Fostering Effective Communication and Collaboration team_03_a05_bs_enus Elearning Course 1.00 Leading Teams: Motivating and Optimizing Performance team_03_a06_bs_enus Elearning Course 1.00 Leading Teams: Dealing with Conflict team_03_a07_bs_enus Elearning Course 1.00 Leading Teams: Managing Virtual Teams team_03_a08_bs_enus Elearning Course 1.00 Building Trust Incrementally _pc_bi_lsbi004 Elearning BI Scenario 0.10 Inspiring Your Team _pc_bi_lsbi010 Elearning BI Scenario 0.10 Support Your Leader _pc_bi_pfbi010 Elearning BI Scenario 0.10 Choosing the Right Team Culture _pc_ch_pfch006 Elearning Challenge Scenario 0.20 Managing Communications in a Virtual Team _pc_bi_mgbi001 Elearning BI Scenario 0.10 Building and Leading Teams _pc_ch_lach023 Elearning Challenge Scenario 0.25 Meeting Team Performance Challenges _pc_ch_pach010 Elearning Challenge Scenario 0.25 Business Analysis Certified Business Analysis Professional (CBAP ) BABOK Guide V2.0 aligned Introduction to Business Analysis and Essential Competencies ib_buap_a01_it_enus Elearning Course 2.00 Introduction to Business Analysis Planning ib_buap_a02_it_enus Elearning Course 2.50 Planning Business Analysis Communication and Monitoring ib_buap_a03_it_enus Elearning Course 2.50 Business Analysis Requirements Elicitation ib_buap_a04_it_enus Elearning Course 2.00 Business Analysis Requirements Management and Communication ib_buap_a05_it_enus Elearning Course 2.00 Business Analysis: Enterprise Analysis ib_buap_a06_it_enus Elearning Course 2.50 Business Analysis: Introduction to Requirements Analysis ib_buap_a07_it_enus Elearning Course 2.50 Business Analysis: Verify and Validate Requirements ib_buap_a08_it_enus Elearning Course 2.00 Business Analysis: Solution Assessment and Validation ib_buap_a09_it_enus Elearning Course 3.00 Final Exam: Certified Business Analysis Professional (CBAP) BABOK V2.0 aligned ib_buap_a01_fe_enus Final Exam 4.20 72

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type German SOFTWARE DEVELOPMENT Java 2 Programming Java SE7 Fundamentals / Java SE7 Fundamentals Grundlagen Java SE 7: Einführung in Java / Java SE7 Fundamentals: Introduction to Java jl_jsef_a01_it_de Elearning Course 1.50 Grundlagen Java SE 7: Variablen, Operatoren und Objekte / Java SE7 Fundamentals: Variables, Operators, andjl_jsef_a02_it_de Elearning Course 1.50 Grundlagen Java SE 7: Entscheidungskonstrukte, Arrays und Schleifen / Java SE7 Fundamentals: Decision Cons jl_jsef_a03_it_de Elearning Course 1.50 Grundlagen Java SE 7: Überladung, Validierung und objektorientierte Konzepte / Java SE7 Fundamentals: Overjl_jsef_a04_it_de Elearning Course 1.50 Grundlagen Java SE 7: Fehlerbehandlung und Bereitstellung von Anwendungen / Java SE7 Fundamentals: Handjl_jsef_a05_it_de Elearning Course 1.00 Introduction to Java EE 6 / Introduction to Java EE 6 Einführung in Java EE 6 / Introduction to Java EE 6 jl_jteo_a01_it_de Elearning Course 1.50 Microsoft.NET Software Development Tools Microsoft.NET Framework 3.5 and Visual Studio 2008: First Look / Microsoft.NET Framework 3.5 and Visual Studio 2008: New Features Einführung in.net 3.5 und Visual Studio 2008 / Introducing.NET 3.5 and Visual Studio 2008 vs_vsfl_a01_it_de Elearning Course 1.00 Erstellung von Anwendungen für.net 3.5 mit Visual Studio 2008 / Building.NET 3.5 Applications with Visual Stvs_vsfl_a02_it_de Elearning Course 2.00 OPERATING SYSTEMS AND SERVER TECHNOLOGIES VMware Vmware Overview / Vmware Overview Virtualisierung mit VMware: Ein Überblick / Virtualization with VMware: An Overview vi_vmwo_a01_it_de Elearning Course 2.00 Überblick über VMware Desktop Produkte / VMware Desktop Overview vi_vmwo_a02_it_de Elearning Course 2.50 Überblick über VMware Server / VMware Server Overview vi_vmwo_a03_it_de Elearning Course 1.00 Überblick über VMware für Rechenzentren / VMware Datacenter Overview vi_vmwo_a04_it_de Elearning Course 2.00 Vmware Workstation / Vmware Workstation VMware Workstation 7: Erste Schritte mit virtuellen Maschinen / VMware Workstation 7: Getting started withvi_vmst_a01_it_de Elearning Course 3.00 VMware Workstation 7: Die Verwaltung virtueller Maschinen / VMware Workstation 7: Managing Virtual Mac vi_vmst_a02_it_de Elearning Course 3.00 Windows 8 Microsoft Windows 8: Configuration / Microsoft Windows 8: Configuration Microsoft Windows 8 Konfiguration: Erste Schritte mit Windows 8 / Microsoft Windows 8 Configuring: Gett mw_mwco_a01_it_de Elearning Course 2.50 Microsoft Windows 8 Konfiguration: Installationskomponenten / Microsoft Windows 8 Configuring: Installamw_mwco_a02_it_de Elearning Course 2.00 Microsoft Windows 8 Konfiguration: Benutzerkonten und Richtlinien / Microsoft Windows 8 Configuring: Usmw_mwco_a03_it_de Elearning Course 2.50 Microsoft Windows 8 Konfiguration: Konfigurieren von Benutzeranwendungen / Microsoft Windows 8 Confmw_mwco_a04_it_de Elearning Course 2.50 Microsoft Windows 8 Konfiguration: Zugriff auf Benutzerdaten / Microsoft Windows 8 Configuring: Accessinmw_mwco_a05_it_de Elearning Course 2.00 Microsoft Windows 8 Konfiguration: Freigeben und Schützen von Benutzerdaten / Microsoft Windows 8 Comw_mwco_a06_it_de Elearning Course 2.00 Microsoft Windows 8 Konfiguration: Geräte und Datenträger / Microsoft Windows 8 Configuring: Devices a mw_mwco_a07_it_de Elearning Course 1.50 Microsoft Windows 8 Konfiguration: Netzwerkkonfiguration und Sicherheit / Microsoft Windows 8 Configurmw_mwco_a08_it_de Elearning Course 2.00 Microsoft Windows 8 Konfiguration: Optimierung und Leistung / Microsoft Windows 8 Configuring: Optimizmw_mwco_a09_it_de Elearning Course 2.00 Microsoft Windows 8 Konfiguration: Systemverwaltung und wiederherstellung / Microsoft Windows 8 Con mw_mwco_a10_it_de Elearning Course 1.50 Microsoft Windows 8.1: Supporting Windows 8.1 / Microsoft Windows 8.1: Supporting Windows 8.1 Microsoft Windows 8.1 Support: Installation und Anwendungen / Microsoft Windows 8.1 Supporting Wind mw_mgmb_a01_it_de Elearning Course 1.50 Microsoft Windows 8.1 Support: Cloudanwendungen und einstellungen / Microsoft Windows 8.1 Support mw_mgmb_a02_it_de Elearning Course 1.00 Microsoft Windows 8.1 Support: Netzwerke und Remotezugriff / Microsoft Windows 8.1 Supporting Windo mw_mgmb_a03_it_de Elearning Course 2.00 Microsoft Windows 8.1 Support: Hardware und mobile Geräte / Microsoft Windows 8.1 Supporting Windowmw_mgmb_a05_it_de Elearning Course 1.00 Microsoft Windows 8.1 Support: Wiederherstellung und Endpunktsicherheit / Microsoft Windows 8.1 Supp mw_mgmb_a06_it_de Elearning Course 1.00 Microsoft Windows 8.1 Support: MDOP verwenden / Microsoft Windows 8.1 Supporting Windows 8.1: Usinmw_mgmb_a08_it_de Elearning Course 1.00 Microsoft Windows 8.1: Configuration / Microsoft Windows 8.1: Configuration Microsoft Windows 8.1 Konfiguration: Installation und Upgrade auf Windows 8.1 / Microsoft Windows 8.1 mw_mwcp_a01_it_de Elearning Course 1.50 Microsoft Windows 8.1 Konfiguration: Hardware und Anwendungen / Microsoft Windows 8.1 Configuring: mw_mwcp_a02_it_de Elearning Course 2.00 Microsoft Windows 8.1 Konfiguration: Netzwerkkonfiguration / Microsoft Windows 8.1 Configuring: Netwomw_mwcp_a03_it_de Elearning Course 1.50 Microsoft Windows 8.1 Konfiguration: Remoteverwaltung und Sicherheit mw_mwcp_a04_it_de Elearning Course 1.50 Microsoft Windows 8.1 Konfiguration: Ressourcenzugriff / Microsoft Windows 8.1 Configuring: Resource A mw_mwcp_a05_it_de Elearning Course 2.00 Microsoft Windows 8.1 Konfiguration: Remotezugriff und mobile Geräte mw_mwcp_a06_it_de Elearning Course 1.50 Microsoft Windows 8.1 Konfiguration: Windows Clients / Microsoft Windows 8.1 Configuring: Windows Cliemw_mwcp_a07_it_de Elearning Course 2.00 Microsoft Windows 8.1 Konfiguration: Datei und Systemwiederherstellung / Microsoft Windows 8.1 Configmw_mwcp_a08_it_de Elearning Course 1.50 Microsoft Windows 7 Microsoft Windows 7: First Look for IT Professionals / Microsoft Windows 7: First Look for IT Professionals Microsoft Windows 7: Erster Einblick für IT Spezialisten / Microsoft Windows 7: First Look for IT Professionals mw_mwfp_a01_it_de Elearning Course 1.50 Microsoft Windows 7: Configuration / Microsoft Windows 7: Configuration Installieren, Aktualisieren und Migrieren auf Windows 7 / Installing, Upgrading, and Migrating to Windows 7 mw_mwcg_a01_it_de Elearning Course 1.50 Bereitstellen von Windows 7 / Deploying Windows 7 mw_mwcg_a02_it_de Elearning Course 1.50 Konfigurieren von Hardware und Anwendungen in Windows 7 / Configuring Hardware and Applications in Winmw_mwcg_a03_it_de Elearning Course 1.50 Konfigurieren von Netzwerkverbindungen in Windows 7 / Configuring Network Connectivity in Windows 7 mw_mwcg_a04_it_de Elearning Course 2.00 Konfigurieren des Ressourcenzugriffes in Windows 7 / Configuring Access to Resources in Windows 7 mw_mwcg_a05_it_de Elearning Course 2.00 Konfigurieren mobiler Computer in Windows 7 / Configuring Mobile Computing in Windows 7 mw_mwcg_a06_it_de Elearning Course 1.50 Überwachen, Sichern und Wiederherstellen von Windows 7 Systemen / Monitoring, Backing Up, and Restoringmw_mwcg_a07_it_de Elearning Course 2.50 Microsoft Windows 7: Enterprise Desktop Administrator / Microsoft Windows 7: Enterprise Desktop Administrator Planen der Bereitstellung für Windows 7 / Planning for Windows 7 Deployment mw_mwda_a01_it_de Elearning Course 2.00 Überprüfen der Kompatibilität von Anwendungen für Windows 7 / Determining Application Compatibility for Wmw_mwda_a02_it_de Elearning Course 1.50 Erstellen eines Standardabbilds zur Bereitstellung von Windows 7 / Creating a Standard Image to Deploy Windmw_mwda_a03_it_de Elearning Course 1.00 Verwenden von WDS und USMT zur Bereitstellung von Windows 7 / Deploying Windows 7 Using WDS and USMmw_mwda_a04_it_de Elearning Course 2.00 Verwenden der Lite Touch Installation zur Bereitstellung von Windows 7 / Deploying Windows 7 Using Lite Tomw_mwda_a05_it_de Elearning Course 1.00 Verwenden der Zero Touch Installation zur Bereitstellung von Windows 7 / Deploying Windows 7 Using Zero Tmw_mwda_a06_it_de Elearning Course 1.50 Entwerfen der Clientkonfiguration für Windows 7 / Designing Windows 7 Client Configuration mw_mwda_a07_it_de Elearning Course 2.50 Problembehandlung bei der Clientkonfiguration für Windows 7 / Troubleshooting Windows 7 Client Configura mw_mwda_a08_it_de Elearning Course 2.00 Entwerfen von Anwendungs und Updatebereitstellungen für Windows 7 / Designing Application and Update mw_mwda_a09_it_de Elearning Course 2.00 Microsoft Windows 7: Enterprise Desktop Support Technician / Microsoft Windows 7: Enterprise Desktop Support Technician Identifizieren und Lösen von Anwendungsproblemen in Windows 7 / Identifying and Resolving Windows 7 Appmw_mwet_a01_it_de Elearning Course 1.50 Verwalten und Warten von Clientsystemen in Windows 7 / Management and Maintenance of Windows 7 Clienmw_mwet_a02_it_de Elearning Course 2.00 Problembehandlung bei Anmeldung und Ressourcenzugriff in Windows 7 / Troubleshooting Logon and Resourmw_mwet_a03_it_de Elearning Course 2.00 Lösen von Netzwerkproblemen in Windows 7 / Resolving Windows 7 Network Connectivity Issues mw_mwet_a04_it_de Elearning Course 2.00 Problembehandlung bei IE8 und Verschlüsselungsproblemen in Windows 7 / Troubleshooting IE8 and Encryptmw_mwet_a05_it_de Elearning Course 2.00 Schutz vor Malware und Sicherheitslücken in Windows 7 / Protecting Windows 7 Against Malware and Vulneramw_mwet_a06_it_de Elearning Course 1.50 Microsoft Windows Server 2008 Microsoft Windows Server 2008 New Features / Microsoft Windows Server 2008: New Features Einführung in Windows Server 2008 / Introducing Windows Server 2008 ws_wsfl_a01_it_de Elearning Course 2.00 Microsoft Windows Server 2008: Server Administration / Microsoft Windows Server 2008: Server Administration Planung einer Windows Server 2008 Bereitstellung / Planning Windows Server 2008 Deployment ws_wsad_a01_it_de Elearning Course 2.00 Planung von Active Directory und Gruppenrichtlinien für Windows Server 2008 / Planning Active Directory andws_wsad_a02_it_de Elearning Course 2.50 Windows Server 2008 Verwaltung und Delegierung / Windows Server 2008 Management and Delegation ws_wsad_a03_it_de Elearning Course 1.50 Dateiserververwaltung und Datenbereitstellung in Windows Server 2008 / Managing File Servers and Data Prows_wsad_a04_it_de Elearning Course 2.50 73

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Windows Server 2008 Anwendungsserver Verwaltung und Anwendungsbereitstellung / Windows Server 2008 ws_wsad_a05_it_de Elearning Course 2.50 Windows Server 2008 Anwendungsserver und dienste / Windows Server 2008 Application Servers and Servicews_wsad_a06_it_de Elearning Course 1.00 Patchverwaltung und die Sicherung und Überwachung von Servern unter Windows Server 2008 / Patch Managws_wsad_a07_it_de Elearning Course 2.00 Zertifikatdienste, SANs und Hohe Verfügbarkeit in Windows Server 2008 / Certificate Services, SANs, and High ws_wsad_a08_it_de Elearning Course 2.00 Remotezugriff auf Windows Netzwerke in Windows Server 2008 / Accessing Windows Networks Remotely in Wws_wsad_a09_it_de Elearning Course 1.00 Sicherung und Wiederherstellung in Windows Server 2008 / Windows Server 2008 Backup and Recovery ws_wsad_a10_it_de Elearning Course 2.00 Microsoft Windows Server 2008: Configuring Active Directory / Microsoft Windows Server 2008: Configuring Active Directory Die Active Directory Infrastruktur in Windows Server 2008 / The Active Directory Infrastructure in Windows Sews_mwcd_a01_it_de Elearning Course 3.00 Weitere Active Directory Serverrollen in Windows Server 2008 / Additional Active Directory Server Roles in Wi ws_mwcd_a02_it_de Elearning Course 2.00 Active Directory Objekte in Windows Server 2008 / Active Directory Objects in Windows Server 2008 ws_mwcd_a03_it_de Elearning Course 2.00 Gruppenrichtlinienobjektstrategie in Windows Server 2008 / Group Policy Objects Strategy in Windows Server ws_mwcd_a04_it_de Elearning Course 2.00 Die Konfiguration von DNS in Windows Server 2008 / Configuring DNS in Windows Server 2008 ws_mwcd_a05_it_de Elearning Course 2.00 Active Directory Zertifikatdienste in Windows Server 2008 / Active Directory Certificate Services in Windows Sews_mwcd_a06_it_de Elearning Course 2.50 Kommunikation und Sicherheit in Windows Server 2008 / Communications and Security in Windows Server 20ws_mwcd_a07_it_de Elearning Course 1.50 Überwachung, Sicherungen und Wiederherstellung in Windows Server 2008 / Monitoring, Backups, and Recovws_mwcd_a08_it_de Elearning Course 2.00 Microsoft Windows Server 2008: Configuring Network Infrastructure / Microsoft Windows Server 2008: Configuring Network Infrastructure Konfiguration der IP Adressierung und Windows Dienste in Windows Server 2008 / Configure IP Addressing anws_mwci_a01_it_de Elearning Course 2.00 Konfiguration, Verwaltung und Wartung von IP Diensten in Windows Server 2008 / Configure, Manage, and Mws_mwci_a02_it_de Elearning Course 2.00 Namensauflösung in Windows Server 2008 / Name Resolution in Windows Server 2008 ws_mwci_a03_it_de Elearning Course 1.50 DNS Zonen und Replikation unter Windows Server 2008 / DNS Zones and Replication in Windows Server 2008 ws_mwci_a04_it_de Elearning Course 2.00 Die Konfiguration des Netzwerkzugriffes in Windows Server 2008 / Configure Network Access in Windows Servws_mwci_a05_it_de Elearning Course 2.00 2.00 Netzwerkzugriffssicherheit unter Windows Server 2008 / Network Access Security in Windows Server 2008 ws_mwci_a06_it_de Elearning Course 1.50 Die Konfiguration der Datei und Druckdienste in Windows Server 2008 / Configure File and Print Services in Wws_mwci_a07_it_de Elearning Course 2.00 2.00 Die Überwachung der Windows Server 2008 Netzwerkinfrastruktur / Monitor Network Infrastructure in Windows_mwci_a08_it_de Elearning Course 2.00 Microsoft Windows Server 2008: Configuring Applications Infrastructure / Microsoft Windows Server 2008: Configuring Applications Infrastructure Die Bereitstellung von Servern unter Windows Server 2008 / Deploying Windows Server 2008 Servers ws_mwcf_a01_it_de Elearning Course 1.00 Die Konfiguration der Windows Server 2008 Verfügbarkeit / Configuring Windows Server 2008 Availability ws_mwcf_a02_it_de Elearning Course 1.50 Die Konfiguration von Terminaldiensten in Windows Server 2008 / Configure Terminal Services in Windows 20ws_mwcf_a03_it_de Elearning Course 2.50 Der Terminaldienste Ressourcenzugriff in Windows Server 2008 / Terminal Services Resource Access in Windows_mwcf_a04_it_de Elearning Course 1.50 Windows Server Hyper V und virtuelle Computer konfigurieren / Configuring Windows Server Hyper V and Vir ws_mwcf_a05_it_de Elearning Course 1.50 Webdienste und sicherheit in Windows Server 2008 konfigurieren / Configuring Web Services and Security in ws_mwcf_a06_it_de Elearning Course 2.00 Verwalten von IIS in Windows Server 2008 / Managing IIS in Windows Server 2008 ws_mwcf_a07_it_de Elearning Course 1.50 Die Konfiguration von Webdienstprotokollen in Windows Server 2008 / Configuring Web Service Protocols in Wws_mwcf_a08_it_de Elearning Course 2.00 Netzwerkanwendungsdienste in Windows Server 2008 konfigurieren / Configuring Network Application Servic ws_mwcf_a09_it_de Elearning Course 2.50 Microsoft Windows Server 2008: Enterprise Administration / Microsoft Windows Server 2008: Enterprise Administration Planung von Namensauflösung und IP Adressierung in Microsoft Windows Server 2008 / Planning Name Resolws_mwse_a01_it_de Elearning Course 2.50 Netzwerkzugriff in Microsoft Windows Server 2008 / Network Access in Microsoft Windows Server 2008 ws_mwse_a02_it_de Elearning Course 2.00 Anwendungszugriff und verteilung unter Windows Server 2008 / Application Access and Delivery in Microsoftws_mwse_a03_it_de Elearning Course 2.00 Server und Anwendungsvirtualisierung in Microsoft Windows Server 2008 / Server and Application Virtualizatws_mwse_a04_it_de Elearning Course 2.00 Entwurf der Active Directory Infrastruktur unter Microsoft Windows Server 2008 / Designing the Active Direct ws_mwse_a05_it_de Elearning Course 2.50 Active Directory Verwaltung in Microsoft Windows Server 2008 / Active Directory Administration in Microsoft ws_mwse_a06_it_de Elearning Course 2.50 Vorhandene Infrastrukturen und Bereitstellung von Zweigstellen in Microsoft Windows Server 2008 / Existing ws_mwse_a07_it_de Elearning Course 3.00 Die Zertifikatdienste Infrastruktur in Microsoft Windows Server 2008 / The Certificate Services Infrastructure i ws_mwse_a08_it_de Elearning Course 2.50 Softwareupdates und Compliance Management in Windows Server 2008 / Software Updates and Compliance ws_mwse_a09_it_de Elearning Course 1.50 Microsoft Windows 2008: Update to R2 / Microsoft Windows 2008: Update to R2 Active Directory Domänendienste in Windows Server 2008 R2 / Active Directory Domain Services in Windows ws_mwur_a01_it_de Elearning Course 1.50 Verbesserungen der Verwaltungsoptionen in Windows Server 2008 R2 / Management Improvements in Windows_mwur_a02_it_de Elearning Course 2.00 Verbesserungen der Rollendienste in Windows Server 2008 R2 / Improvements to Role Services in Windows Sews_mwur_a03_it_de Elearning Course 2.50 Zugriffssteuerung unter Windows Server 2008 R2 / Access Control in Windows Server 2008 R2 ws_mwur_a04_it_de Elearning Course 1.00 Microsoft SharePoint Server 2013 Microsoft Sharepoint Server 2013: Core Solutions / Microsoft Sharepoint Server 2013: Core Solutions Microsoft SharePoint Server 2013 Kernlösungen: Informationsarchitektur / Microsoft SharePoint Server 2013 es_cosp_a01_it_de Elearning Course 1.50 Microsoft SharePoint Server 2013 Kernlösungen: Logischer und physischer Entwurf / Microsoft SharePoint Seres_cosp_a02_it_de Elearning Course 1.50 Microsoft SharePoint Server 2013 Kernlösungen: Installation / Microsoft SharePoint Server 2013 Core Solutioes_cosp_a03_it_de Elearning Course 1.50 Microsoft SharePoint Server 2013 Kernlösungen: Web und Dienstanwendungen / Microsoft SharePoint Serve es_cosp_a04_it_de Elearning Course 2.50 Microsoft SharePoint Server 2013 Kernlösungen: Authentifizierung / Microsoft SharePoint Server 2013 Core Ses_cosp_a05_it_de Elearning Course 1.50 Microsoft SharePoint Server 2013 Kernlösungen: Sicherheit und Taxonomie es_cosp_a06_it_de Elearning Course 1.00 Microsoft SharePoint Server 2013 Kernlösungen: Benutzerprofile und Suche / Microsoft SharePoint Server 201es_cosp_a07_it_de Elearning Course 2.50 Microsoft SharePoint Server 2013 Kernlösungen: Wartung und Überwachung es_cosp_a08_it_de Elearning Course 2.00 Microsoft SharePoint Server 2010 Microsoft SharePoint Server 2010: Configuring / Microsoft SharePoint 2010: Configuring Installation und Konfiguration von SharePoint 2010 / Installing and Configuring Microsoft SharePoint 2010 es_msst_a01_it_de Elearning Course 2.50 Kernkonfiguration in SharePoint 2010 / Core Configuration for SharePoint 2010 es_msst_a02_it_de Elearning Course 1.50 Upgrade auf SharePoint 2010 / Upgrading to Microsoft SharePoint 2010 es_msst_a03_it_de Elearning Course 2.50 Konfigurieren und Verwalten der Suche in SharePoint 2010 / Configuring and Administrating SharePoint 2010 es_msst_a04_it_de Elearning Course 2.00 Konfigurieren von Webanwendungen für SharePoint 2010 / Configuring Web Applications for SharePoint 2010es_msst_a05_it_de Elearning Course 1.00 Konfigurieren der Authentifizierung und Webanwendungssicherheit in SharePoint 2010 / SharePoint 2010 Autes_msst_a06_it_de Elearning Course 1.00 Konfigurieren von Websitesammlungen in SharePoint 2010 / Configuring SharePoint 2010 Site Collections es_msst_a07_it_de Elearning Course 2.00 Verwalten von Features und Lösungen in SharePoint 2010 / Managing SharePoint 2010 Features and Solutionses_msst_a08_it_de Elearning Course 1.50 Verwalten und Überwachen der Betriebsintegrität in SharePoint 2010 / SharePoint 2010 Operational Health es_msst_a09_it_de Elearning Course 2.50 Leistung von SharePoint 2010 / SharePoint 2010 Performance es_msst_a10_it_de Elearning Course 1.50 Microsoft SharePoint Server 2010: Administration / Microsoft SharePoint 2010: Administration Entwerfen einer physikalischen Architektur für SharePoint 2010 / Designing a SharePoint 2010 Physical Architees_mssa_a01_it_de Elearning Course 2.00 Logischer Entwurf und Sandkasten Lösungen in SharePoint 2010 / SharePoint 2010 Logical Design and Sandboes_mssa_a02_it_de Elearning Course 1.50 Bereitstellungstopologie und verfügbarkeit in SharePoint 2010 / SharePoint 2010 Deployment Topology and Aes_mssa_a03_it_de Elearning Course 2.50 Planen von Dienstanwendungen und Komponentenstrategie in SharePoint 2010 / Planning SharePoint 2010 Sees_mssa_a04_it_de Elearning Course 2.00 Planen eines Upgrades auf SharePoint 2010 / Planning a SharePoint 2010 Upgrade es_mssa_a05_it_de Elearning Course 1.50 Security Design in SharePoint 2010 / Designing SharePoint 2010 Security es_mssa_a06_it_de Elearning Course 2.00 Planen der Wartung und Bereitstellen von Komponenten in SharePoint 2010 / SharePoint 2010 Maintenance aes_mssa_a07_it_de Elearning Course 1.50 Sichern, Wiederherstellen und Überwachen von SharePoint 2010 / Backing Up, Restoring, and Monitoring Sha es_mssa_a08_it_de Elearning Course 1.50 Planen der Suche in SharePoint 2010 / Planning for Search in SharePoint 2010 es_mssa_a09_it_de Elearning Course 1.00 Content Management, Social Computing und Zusammenarbeit in SharePoint 2010 / SharePoint 2010 Content es_mssa_a10_it_de Elearning Course 2.50 Microsoft SharePoint 2010: Application Development / Microsoft SharePoint 2010: Application Development SharePoint 2010: Programmgesteuerte Anpassung der Benutzeroberfläche / Customizing the SharePoint 2010es_spad_a01_it_de Elearning Course 1.50 SharePoint 2010: Entwickeln und Debuggen von Webparts und Stellvertretungs Steuerelementen / Developinges_spad_a02_it_de Elearning Course 2.00 SharePoint 2010: Entwickeln von Geschäftslogik mithilfe von Workflows und ECM / Developing Business Logic es_spad_a03_it_de Elearning Course 1.50 SharePoint 2010: Arbeiten mit Berechtigungen und dem BCS Modell / Programmatically Working with Permisses_spad_a04_it_de Elearning Course 2.00 SharePoint 2010: Datenzugriff und Arbeiten mit Metadaten / Working With SharePoint 2010 Data es_spad_a05_it_de Elearning Course 2.50 SharePoint 2010: Abfrageklassen und Verwenden des Objektmodells / SharePoint Server 2010 Object Model es_spad_a06_it_de Elearning Course 1.50 74

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type SharePoint 2010: ADO.NET Datendienste und Entwickeln von Lösungen / SharePoint 2010 Features and Soluti es_spad_a07_it_de Elearning Course 2.50 SharePoint 2010: Websitebranding und CSS Anpassung / SharePoint 2010 Site Branding es_spad_a08_it_de Elearning Course 1.50 SharePoint 2010: Erweitern der Suche und der Dokument Namespaces / Extending SharePoint 2010 Search anes_spad_a09_it_de Elearning Course 1.50 SharePoint 2010: Konfigurieren und Bereitstellen von Sandkastenlösungen / Stabilizing and Deploying SharePoes_spad_a10_it_de Elearning Course 1.50 Microsoft Windows Server 2012 Microsoft Windows Server 2012: Configuring Advanced Services / Microsoft Windows Server 2012: Configuring Advanced Services Microsoft Windows Server 2012 Erweiterte Dienste: NLB & Clustering / Microsoft Windows Server 2012 Cows_cfas_a01_it_de Elearning Course 3.00 Microsoft Windows Server 2012 Erweiterte Dienste: VM Cluster & DR / Microsoft Windows Server 2012 Co ws_cfas_a02_it_de Elearning Course 2.00 Microsoft Windows Server 2012 Erweiterte Dienste: Speicher / Microsoft Windows Server 2012 Configurin ws_cfas_a03_it_de Elearning Course 1.50 Microsoft Windows Server 2012 Erweiterte Dienste: Gesamtstrukturen & Domänen / Microsoft Windows Se ws_cfas_a06_it_de Elearning Course 1.00 Microsoft Windows Server 2012 Erweiterte Dienste: Dateiverwaltung und DAC / Microsoft Windows Server 2ws_cfas_a04_it_de Elearning Course 1.50 Microsoft Windows Server 2012 Erweiterte Dienste: DHCP, DNS & IPAM / Microsoft Windows Server 2012 Cws_cfas_a05_it_de Elearning Course 2.00 Microsoft Windows Server 2012 Erweiterte Dienste: Standortreplikation / Microsoft Windows Server 2012 ws_cfas_a07_it_de Elearning Course 1.50 Microsoft Windows Server 2012 Erweiterte Dienste: PKI / Microsoft Windows Server 2012 Configuring Advaws_cfas_a08_it_de Elearning Course 2.00 Microsoft Windows Server 2012 Erweiterte Dienste: RMS & Verbund / Microsoft Windows Server 2012 Conws_cfas_a09_it_de Elearning Course 2.00 Microsoft Windows Server 2012 R2: Administration / Microsoft Windows Server 2012 R2: Administration Microsoft Windows Server 2012 R2 Verwaltung: Dateidienste und Verschlüsselung / Microsoft Windows Servews_admo_a03_it_de Elearning Course 2.50 Microsoft Windows Server 2012 R2 Verwaltung: Bereitstellung und Verwaltung WDS / Microsoft Windows Ser ws_admo_a01_it_de Elearning Course 1.00 Microsoft Windows Server 2012 R2 Verwaltung: Aktualisierung und Überwachung / Microsoft Windows Serve ws_admo_a02_it_de Elearning Course 1.50 Microsoft Windows Server 2012 R2 Verwaltung: Netzwerkdienste und zugriff / Microsoft Windows Server 201ws_admo_a04_it_de Elearning Course 2.00 Microsoft Windows Server 2012 R2 Verwaltung: RADIUS, NPS und NAP / Microsoft Windows Server 2012 R2 ws_admo_a05_it_de Elearning Course 2.00 Microsoft Windows Server 2012 R2 Verwaltung: Dienstkonten und Richtlinien / Microsoft Windows Server 20ws_admo_a06_it_de Elearning Course 1.50 Microsoft Windows Server 2012 R2 Verwaltung: Verwaltung Active Directory / Microsoft Windows Server 201 ws_admo_a07_it_de Elearning Course 2.50 Microsoft Windows Server 2012 R2 Verwaltung: Gruppenrichtlinienverarbeitung / Microsoft Windows Server ws_admo_a08_it_de Elearning Course 2.00 Microsoft Windows Server 2012 R2 Verwaltung: Verwaltung GPOs und Einstellungen / Microsoft Windows Serws_admo_a09_it_de Elearning Course 1.00 Microsoft Windows Server 2012 R2: Installing and Configuring / Microsoft Windows Server 2012 R2: Installing and Configuring Microsoft Windows Server 2012 R2 Installation & Konfiguration: Server / Microsoft Windows Server 2012 R2 ws_icfh_a01_it_de Elearning Course 1.50 Microsoft Windows Server 2012 R2 Installation & Konfiguration: Speicher / Microsoft Windows Server 2012 Rws_icfh_a02_it_de Elearning Course 2.00 Microsoft Windows Server 2012 R2 Installation & Konfiguration: Druckdienste / Microsoft Windows Server 2ws_icfh_a03_it_de Elearning Course 1.50 Microsoft Windows Server 2012 R2 Installation & Konfiguration: Hyper V / Microsoft Windows Server 2012 Rws_icfh_a04_it_de Elearning Course 1.50 Microsoft Windows Server 2012 R2 Installation & Konfiguration: Netzwerk / Microsoft Windows Server 2012 ws_icfh_a05_it_de Elearning Course 1.50 Microsoft Windows Server 2012 R2 Installation & Konfiguration: DNS / Microsoft Windows Server 2012 R2 ws_icfh_a06_it_de Elearning Course 1.00 Microsoft Windows Server 2012 R2 Installation & Konfiguration: AD / Microsoft Windows Server 2012 R2 Inws_icfh_a07_it_de Elearning Course 2.50 Microsoft Windows Server 2012 R2 Installation & Konfiguration: AD Gruppen / Microsoft Windows Server 20ws_icfh_a08_it_de Elearning Course 2.00 Microsoft Windows Server 2012 R2 Installation & Konfiguration: Sicherheit / Microsoft Windows Server 2012ws_icfh_a09_it_de Elearning Course 2.50 Microsoft Exchange Server Microsoft Exchange Server 2010: Configuring / Microsoft Exchange Server 2010: Configuring Planung für Exchange Server 2010 / Planning for Exchange Server 2010 es_mesc_a01_it_de Elearning Course 1.00 Installation und Konfiguration von Exchange Server 2010 / Installing and Configuring Exchange Server 2010 es_mesc_a02_it_de Elearning Course 1.00 Exchange Server 2010 Postfachserver Verwaltung / Exchange Server 2010 Mailbox Server Administration es_mesc_a04_it_de Elearning Course 2.00 Öffentliche Ordner und Messaging Datensatzverwaltung in Exchange Server 2010 / Exchange Server 2010 Pub es_mesc_a05_it_de Elearning Course 2.00 Nachrichtentransport in Exchange Server 2010 / Exchange Server 2010 Message Transport es_mesc_a06_it_de Elearning Course 1.50 Transportregeln, Nachrichtenkonformität und Sicherheit in Exchange Server 2010 / Exchange Server 2010 Tranes_mesc_a07_it_de Elearning Course 2.00 Clientzugriff in Exchange Server 2010 / Client Access in Exchange Server 2010 es_mesc_a08_it_de Elearning Course 1.50 Hochverfügbarkeit in Exchange Server 2010 / Exchange Server 2010 High Availability es_mesc_a09_it_de Elearning Course 1.00 Sicherung und Wiederherstellung in Exchange Server 2010 / Backup and Recovery in Exchange Server 2010 es_mesc_a10_it_de Elearning Course 1.00 Überwachen der Nachrichtenübermittlung und der Leistung in Exchange Server 2010 / Monitoring Exchange S es_mesc_a11_it_de Elearning Course 1.00 Test Preps Test Preps / Test Preps TestPrep 70 680 TS: Konfigurieren von Windows 7 / TestPrep 70 680 TS: Windows 7, Configuring mw_mwcg_a01_tp_de Testprep Exam 2.00 TestPrep 70 686 PRO: Windows 7, Enterprise Desktop Administrator / TestPrep 70 686 PRO: Windows 7, Ente mw_mwda_a01_tp_de Testprep Exam 1.92 TestPrep 70 685 PRO: Windows 7, Enterprise Desktop Support Technician / TestPrep 70 685 PRO: Windows 7,mw_mwet_a01_tp_de Testprep Exam 2.00 TestPrep 70 647 PRO: Windows Server 2008, Unternehmensadministrator / TestPrep 70 647 PRO: Windows S ws_mwse_a01_tp_de Testprep Exam 2.58 TestPrep 70 646 PRO: Windows Server 2008, Server Administrator / TestPrep 70 646 PRO: Windows Server 20ws_wsad_a01_tp_de Testprep Exam 2.02 TestPrep 70 640 TS: Konfigurieren von Windows Server 2008 Active Directory / TestPrep 70 640 TS: Windows ws_mwcd_a01_tp_de Testprep Exam 2.50 TestPrep 70 667 TS: Microsoft SharePoint 2010, Administrator / TestPrep 70 667 TS: Microsoft SharePoint 201es_msst_a01_tp_de Testprep Exam 2.00 TestPrep 70 668 PRO: Microsoft SharePoint 2010, Administrator / TestPrep 70 668 PRO: Microsoft SharePointes_mssa_a01_tp_de Testprep Exam 2.33 TestPrep 70 643 TS: Konfigurieren der Windows Server 2008 Anwendungsinfrastruktur / TestPrep 70 643 TS: Wws_mwcf_a01_tp_de Testprep Exam 1.83 TestPrep 70 642 TS: Konfigurieren der Windows Server 2008 Netzwerkinfrastruktur / TestPrep 70 642 TS: Winws_mwci_a01_tp_de Testprep Exam 1.83 INTERNET AND NETWORK TECHNOLOGIES Cloud Computing Cloud Computing for Business Professionals / Cloud Computing for Business Professionals Einführung in Cloud Computing / Introducing Cloud Computing cl_clbp_a01_it_de Elearning Course 1.50 Verlagerung von Unternehmensservices in die Cloud / Moving Business Services into the Cloud cl_clbp_a02_it_de Elearning Course 2.00 ENTERPRISE RESOURCE PLANNING SYSTEMS SAP Overview of SAP for Project Teams / Overview of SAP for Project Teams Überblick über die SAP Lösungen / Overview of SAP Solutions sa_ospt_a01_it_de Elearning Course 2.00 Finanzbuchhaltung mit SAP / Financial Accounting with SAP sa_ospt_a02_it_de Elearning Course 2.50 SAP Logistikmodule / SAP Logistics Modules sa_ospt_a03_it_de Elearning Course 3.00 SAP ERP Architektur / SAP ERP Architecture sa_ospt_a04_it_de Elearning Course 1.50 SAP Administration / SAP Administration sa_ospt_a05_it_de Elearning Course 2.00 SAP Projektplanung und Einführung / SAP Project Planning and Implementation sa_ospt_a06_it_de Elearning Course 2.00 SAP Business Suite 7 for End Users / SAP Business Suite 7 for End Users SAP Enterprise Resource Planning (ERP) / SAP Enterprise Resource Planning (ERP) sa_bseu_a01_dt_de Elearning Course 2.50 SAP Customer Relationship Management (CRM) / SAP Customer Relationship Management (CRM) sa_bseu_a02_dt_de Elearning Course 2.00 SAP Product Lifecycle Management (PLM) / SAP Product Lifecycle Management sa_bseu_a03_dt_de Elearning Course 2.00 SAP Supply Chain Management (SCM) / SAP Supply Chain Management sa_bseu_a04_dt_de Elearning Course 2.00 SAP Supplier Relationship Management (SRM) / SAP Supplier Relationship Management sa_bseu_a05_dt_de Elearning Course 1.50 SAP Business One for End Users / SAP Business One for End Users SAP Business One Einführung für Endanwender / SAP Business One Introduction for End Users sa_boeu_a01_dt_de Elearning Course 2.00 SAP Business Objects Business Intelligence / SAP Business Objects Business Intelligence SAP BusinessObjects: Überblick / SAP BusinessObjects: Overview sa_bobi_a01_dt_de Elearning Course 1.50 SAP BusinessObjects: Crystal Reports / SAP BusinessObjects: Crystal Reports sa_bobi_a02_dt_de Elearning Course 1.50 SAP BusinessObjects: Web Intelligence / SAP BusinessObjects: Web Intelligence sa_bobi_a03_dt_de Elearning Course 1.50 SAP BusinessObjects: Dashboards und Analysen / SAP BusinessObjects: Dashboards and Analytics sa_bobi_a04_dt_de Elearning Course 1.00 SAP BusinessObjects: InfoView / SAP BusinessObjects: InfoView sa_bobi_a05_dt_de Elearning Course 1.50 SAP BusinessObjects: Business Intelligence / SAP BusinessObjects: Business Intelligence sa_bobi_a06_dt_de Elearning Course 1.00 WEB DESIGN 75

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Scripting and Web Languages JavaScript Fundamentals / JavaScript Fundamentals Grundlagen der JavaScript Sprache / JavaScript Language Basics sl_jasc_a01_it_de Elearning Course 2.00 JavaScript: Objekte und objektorientierte Programmierung / JavaScript: Objects and Object oriented Program sl_jasc_a02_it_de Elearning Course 2.50 JavaScript: Funktionen und reguläre Ausdrücke / JavaScript: Functions and Regular Expressions sl_jasc_a03_it_de Elearning Course 2.00 JavaScript: Grundlagen des Browser Scripting / JavaScript: Browser Scripting Fundamentals sl_jasc_a04_it_de Elearning Course 1.50 JavaScript: Erweitertes Browserscripting und DHTML / JavaScript: Advanced Browser Scripting and DHTML sl_jasc_a05_it_de Elearning Course 2.50 Adobe Adobe Reader 9 / Adobe Reader 9 Adobe Reader 9 / Adobe Reader 9 at_rean_a01_dt_de Elearning Course 1.50 PROJECT EFFECTIVENESS Projektmanagement Projektmanagement für Nicht Projektmanager / Project Management for Non Project Managers Projektleiter unterstützen / Supporting Project Managers _pc_ch_lach042_de Elearning Challenge Scenario 0.20 Grundlagen des Projektmanagements / Project Management Fundamentals proj_01_a01_bs_de Elearning Course 2.50 Übergang in die Projektleiterrolle / Transitioning into a Project Management Role proj_01_a02_bs_de Elearning Course 3.00 Initiierung und Planung eines Projektes / Initiating and Planning a Project proj_01_a03_bs_de Elearning Course 2.00 Ein Projekt leiten / Managing a Project proj_01_a04_bs_de Elearning Course 2.50 Fehlersuche und Abschluss des Projektes / Troubleshooting and Closing the Project proj_01_a05_bs_de Elearning Course 2.00 Grundlagen des Projektmanagements / Project Management Essentials _pc_ch_lach041_de Elearning Challenge Scenario 0.60 Bereichsübergreifende Projektteams leiten / Managing Projects with No Direct Authority _pc_bi_pmbi001_de Elearning BI Scenario 0.10 Die Unterstützung der Führungsebene bei Projekten sichern / Ensuring Management Buy in on a Project _pc_bi_pmbi002_de Elearning BI Scenario 0.10 Konflikte in Projektteams bewältigen / Managing Conflict in Project Teams _pc_bi_pmbi003_de Elearning BI Scenario 0.10 Projektinhalt und umfang managen / Managing Scope on a Project _pc_bi_pmbi004_de Elearning BI Scenario 0.10 Die Kosten von Projektänderungen abwägen / Weighing the Costs of Project Change _pc_bi_pmbi005_de Elearning BI Scenario 0.10 Beziehungen zu externen Vertragsmitarbeitern managen / Managing Vendor Relationships _pc_bi_pmbi006_de Elearning BI Scenario 0.10 Als Projekt Champion Probleme antizipieren und lösen / Anticipating and Solving Problems as a Project Champ_pc_bi_pmbi007_de Elearning BI Scenario 0.10 Umgang mit Stakeholderkonflikten / Addressing Stakeholder Conflicts _pc_bi_pmbi008_de Elearning BI Scenario 0.10 Portfolio, Programm und Projekt: Wo liegt der Unterschied? / Portfolios, Programs, and Projects: What's the D_pc_bi_pmbi009_de Elearning BI Scenario 0.10 Projektkosten kontrollieren / Controlling Project Cost _pc_bi_pmbi010_de Elearning BI Scenario 0.10 Über einen Änderungsantrag entscheiden / Handling a Change Request _pc_ch_pmch001_de Elearning Challenge Scenario 0.40 Tools und Techniken zur Definition von Inhalt und Umfang / Scope Definition Tools and Techniques _pc_ch_pmch002_de Elearning Challenge Scenario 0.30 Grundlagen des Projektmanagements (PMBOK Guide Fünfte Ausgabe) / Project Management Essentials (PMBOK Guide Fifth Edition aligned) Projekte innerhalb von Unternehmen leiten (PMBOK Guide Fünfte Ausgabe) / Managing Projects within Orgproj_19_a01_bs_de Elearning Course 2.00 Überblick Projektmanagement (PMBOK Guide Fünfte Ausgabe) / Project Management Overview (PMBOK Gproj_19_a02_bs_de Elearning Course 1.50 Projektmanagement Prozessgruppen (PMBOK Guide Fünfte Ausgabe) / Project Management Process Groupproj_19_a03_bs_de Elearning Course 2.00 Integrationsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Integration Management (PMBOK Guide Fifth Edition aligned) Integrierte Initiierung und Planung (PMBOK Guide Fünfte Ausgabe) / Integrated Initiation and Planning (PMproj_20_a01_bs_de Elearning Course 2.00 Projektarbeit lenken, überwachen und steuern (PMBOK Guide Fünfte Ausgabe) / Direct, Monitor, and Cont proj_20_a02_bs_de Elearning Course 1.50 Änderungssteuerung und Abschluss eines Projekts (PMBOK Guide Fünfte Ausgabe) / Controlling Changes a proj_20_a03_bs_de Elearning Course 1.00 Inhalts und Umfangsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Scope Management (PMBOK Guide Fifth Edition aligned) Projektanforderungen und Inhalt und Umfang definieren (PMBOK Guide Fünfte Ausgabe) / Project Require proj_21_a01_bs_de Elearning Course 2.00 Erstellung eines Projektstrukturplans (PMBOK Guide Fünfte Ausgabe) / Creating the Work Breakdown Strucproj_21_a02_bs_de Elearning Course 1.50 Projektinhalt und umfang validieren und steuern (PMBOK Guide Fünfte Ausgabe) / Monitoring and Contro proj_21_a03_bs_de Elearning Course 1.50 Terminmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Time Management (PMBOK Guide Fifth Edition aligned) Projektvorgänge und Vorgangsfolge festlegen und anordnen (PMBOK Guide Fünfte Ausgabe) / Defining andproj_22_a01_bs_de Elearning Course 2.00 Ressourcen und Dauer für Vorgänge schätzen (PMBOK Guide Fünfte Ausgabe) / Estimating Activity Resourcproj_22_a02_bs_de Elearning Course 2.00 Projektterminplan erstellen und steuern (PMBOK Guide Fünfte Ausgabe) / Developing and Controlling the Pproj_22_a03_bs_de Elearning Course 2.00 Kostenmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Cost Management (PMBOK Guide Fifth Edition aligned) Planung von Projektkosten (PMBOK Guide Fünfte Ausgabe) / Planning Project Costs (PMBOK Guide Fifth E proj_23_a01_bs_de Elearning Course 2.00 Steuerung von Projektkosten (PMBOK Guide Fünfte Ausgabe) / Controlling Project Costs (PMBOK Guide Fi proj_23_a02_bs_de Elearning Course 1.50 Test Preps / Test Preps TestPrep Project Management Professional (PMP) nach PMBOK Guide, 4. Auflage / TestPrep Project Manage pm_proj_a01_tp_de Testprep Exam 4.00 TestPrep Certified Associate in Project Management nach PMBOK Guide, 4. Auflage / TestPrep Certified Asspm_capm_a01_tp_de Testprep Exam 3.00 TestPrep PRINCE2: Foundation / TestPrep PRINCE2 : Foundation ib_prin_a01_tp_de Testprep Exam 1.00 TestPrep Project Management Professional (PMP) nach PMBOK Guide 4. Auflage pm_proj_a03_tp_de Testprep Exam 4.00 TestPrep Project Management Professional (PMP) nach PMBOK Guide 5. Auflage / TestPrep Project Managempm_proj_a04_tp_de Testprep Exam 4.00 TestPrep Certified Associate in Project Management nach PMBOK Guide 5. Ausgabe / TestPrep Certified Asspm_capm_a02_tp_de Testprep Exam 3.00 Qualitätsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Quality Management (PMBOK Guide Fifth Edition aligned) Qualitätsmanagement planen (PMBOK Guide Fünfte Ausgabe) / Plan Quality Management (PMBOK Guide proj_24_a01_bs_de Elearning Course 2.00 Qualitätssicherung und Qualitätslenkung (PMBOK Guide Fünfte Ausgabe) / Quality Assurance and Quality Cproj_24_a02_bs_de Elearning Course 2.00 Personalmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Human Resource Management (PMBOK Guide Fifth Edition aligned) Personalbedarfsplanung in Projekten (PMBOK Guide Fünfte Ausgabe) / Planning Project Human Resources (proj_25_a01_bs_de Elearning Course 2.00 Personalmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Managing Project Human Resources (Pproj_25_a02_bs_de Elearning Course 2.00 Kommunikationsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Communications Management (PMBOK Guide Fifth Edition aligned) Kommunikation in Projekten planen und managen (PMBOK Guide Fünfte Ausgabe) / Plan and Manage Proj proj_26_a01_bs_de Elearning Course 2.00 Projektkommunikation steuern (PMBOK Guide Fünfte Ausgabe) / Control Project Communications (PMBOKproj_26_a02_bs_de Elearning Course 1.00 Risikomanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Risk Management (PMBOK Guide Fifth Edition aligned) Risikomanagementplanung (PMBOK Guide Fünfte Ausgabe) / Risk Management Planning (PMBOK Guide F proj_27_a01_bs_de Elearning Course 1.50 Identifizierung von Projektrisiken (PMBOK Guide Fünfte Ausgabe) / Identifying Project Risks (PMBOK Guideproj_27_a02_bs_de Elearning Course 1.50 Durchführung einer Risikoanalyse (PMBOK Guide Fünfte Ausgabe) / Performing Risk Analysis (PMBOK Guidproj_27_a03_bs_de Elearning Course 2.00 Risikobewältigung und steuerung (PMBOK Guide Fünfte Ausgabe) / Risk Response and Control (PMBOK Gproj_27_a04_bs_de Elearning Course 2.00 Beschaffungsmanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Procurement Management (PMBOK Guide Fifth Edition aligned) Planung des Beschaffungsmanagements in Projekten (PMBOK Guide Fünfte Ausgabe) / Planning Project Proproj_28_a01_bs_de Elearning Course 1.50 Beschaffungen managen (PMBOK Guide Fünfte Ausgabe) / Managing Procurements (PMBOK Guide Fifth Eproj_28_a02_bs_de Elearning Course 2.00 Programmmanagement (nach PMI Zweite Auflage) / Program Management (PMI Second Edition aligned) Einführung in das Programmmanagement / Introduction to Program Management proj_16_a01_bs_de Elearning Course 1.50 Programmlebenszyklus und Nutzenmanagement / Program Life Cycle and Benefits Management proj_16_a02_bs_de Elearning Course 2.00 Management der Projektstakeholder (PMBOK Guide Fünfte Ausgabe) / Project Stakeholder Management (PMBOK Guide Fifth Edition aligned) Stakeholdermanagement in Projekten (PMBOK Guide Fünfte Ausgabe) / Project Stakeholder Management (proj_29_a01_bs_de Elearning Course 1.50 Engagement der Stakeholder managen und steuern (PMBOK Guide Fünfte Ausgabe) / Managing and Controproj_29_a02_bs_de Elearning Course 1.50 Programmanagement (nach PMI Standard) / Program Management (PMI Standard aligned) Einführung in das Programmmanagement / An Introduction to Program Management proj_02_a01_bs_de Elearning Course 2.00 Programmlebenszyklus und Organisation / Program Life Cycle and Organization proj_02_a02_bs_de Elearning Course 2.50 Programmmanagementprozesse und die Initiierungsprozessgruppe / Program Management Processes and theproj_02_a03_bs_de Elearning Course 1.50 Programmplanung / Program Planning proj_02_a04_bs_de Elearning Course 2.50 Die Ausführungsprozessgruppe / The Executing Process Group proj_02_a05_bs_de Elearning Course 1.50 Überwachung, Steuerung und Abschluss von Programmen / Monitoring, Controlling, and Closing Programs proj_02_a06_bs_de Elearning Course 2.00 Portfoliomanagement (nach PMI Standard) / Portfolio Management (PMI Standard aligned) 76

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Einführung in das Portfoliomanagement / Introduction to Portfolio Management proj_03_a01_bs_de Elearning Course 2.00 Portfoliomanagementprozesse im Unternehmen / Portfolio Management Processes and the Organization proj_03_a02_bs_de Elearning Course 2.00 Portfoliomanagementprozessgruppen / Portfolio Management Process Groups proj_03_a03_bs_de Elearning Course 2.00 Projektmanagement Grundlagen (nach PMBOK Guide Vierte Auflage) / Project Management Essentials (PMBOK Guide Fourth Edition aligned) Projekte innerhalb von Unternehmen leiten / Managing Projects within Organizations proj_05_a01_bs_de Elearning Course 2.00 Überblick Projektmanagement / Project Management Overview proj_05_a02_bs_de Elearning Course 1.50 Projektmanagement Prozessgruppen / Project Management Process Groups proj_05_a03_bs_de Elearning Course 2.00 Integrationsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Integration Management (PMBOK Guide Fourth Edition aligned) Integrierte Initiierung und Planung / Integrated Initiation and Planning proj_06_a01_bs_de Elearning Course 2.00 Integrierte Projektdurchführung, Überwachung und Steuerung / Integrated Project Execution, Monitoring, andproj_06_a02_bs_de Elearning Course 1.50 Integrierte Änderungssteuerung und Abschluss eines Projekts / Integrated Project Change Control and Close proj_06_a03_bs_de Elearning Course 1.50 Inhalts und Umfangsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Scope Management (PMBOK Guide Fourth Edition aligned) Projektanforderungen und Inhalt und Umfang definieren / Project Requirements and Defining Scope proj_07_a01_bs_de Elearning Course 2.00 Erstellung eines Projektstrukturplans / Create Work Breakdown Structure proj_07_a02_bs_de Elearning Course 1.50 Überwachung und Steuerung von Projektinhalt und umfang / Monitoring and Controlling Project Scope proj_07_a03_bs_de Elearning Course 1.50 Terminmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Time Management (PMBOK Guide Fourth Edition aligned) Projektvorgänge und Vorgangsfolge festlegen und anordnen / Defining and Sequencing Project Activities proj_08_a01_bs_de Elearning Course 2.00 Ressourcen für Vorgänge und die Vorgangsdauer schätzen / Estimating Activity Resources and Durations proj_08_a02_bs_de Elearning Course 2.00 Projektterminplan erstellen und überwachen / Developing and Controlling the Project Schedule proj_08_a03_bs_de Elearning Course 2.00 Kostenmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Cost Management (PMBOK Guide Fourth Edition aligned) Projektkosten schätzen und budgetieren / Estimating and Budgeting Project Costs proj_09_a01_bs_de Elearning Course 2.00 Kostensteuerung / Controlling Costs proj_09_a02_bs_de Elearning Course 1.50 Qualitätsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Quality Management (PMBOK Guide Fourth Edition aligned) Qualitätsplanung in Projekten / Project Quality Planning proj_10_a01_bs_de Elearning Course 2.00 Qualitätssicherung und Qualitätslenkung / Quality Assurance and Quality Control proj_10_a02_bs_de Elearning Course 2.00 Personalmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Human Resource Management (PMBOK Guide Fourth Edition aligned) Personalbedarfsplanung in Projekten / Planning Project Human Resources proj_11_a01_bs_de Elearning Course 2.00 Personalmanagement in Projekten / Managing Project Human Resources proj_11_a02_bs_de Elearning Course 2.00 Kommunikationsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Communications Management (PMBOK Guide Fourth Edition aligned) Stakeholder und der Kommunikationsmanagementplan / Stakeholders and the Communications Managementproj_12_a01_bs_de Elearning Course 2.00 Prozesse des Kommunikationsmanagements in Projekten / Processes for Managing Project Communications proj_12_a02_bs_de Elearning Course 2.00 Risikomanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Risk Management (PMBOK Guide Fourth Edition aligned) Risikomanagementplanung / Risk Management Planning proj_13_a01_bs_de Elearning Course 1.50 Durchführung einer Risikoanalyse / Performing Risk Analysis proj_13_a02_bs_de Elearning Course 2.00 Risikobewältigung, überwachung und steuerung / Risk Response, Monitor, and Control proj_13_a03_bs_de Elearning Course 2.00 Identifizierung von Projektrisiken / Identifying Project Risks proj_13_a04_bs_de Elearning Course 2.00 Beschaffungsmanagement in Projekten (nach PMBOK Guide Vierte Auflage) / Project Procurement Management (PMBOK Guide Fourth Edition aligned) Planung von Beschaffung in Projekten / Planning Project Procurement proj_14_a01_bs_de Elearning Course 2.00 Beschaffungen managen / Managing Procurements proj_14_a02_bs_de Elearning Course 2.00 Ethikrichtlinien und Maßstäbe für professionelles Verhalten (nach PMI Standard) / Code of Ethics and Professional Conduct (PMI Standard aligned) Die Rolle der Ethik im Projektmanagement / The Role of Ethics in Project Management proj_15_a01_bs_de Elearning Course 1.50 Grundwerte und ethische Standards des PMI / Core PMI Values and Ethical Standards proj_15_a02_bs_de Elearning Course 2.00 PRINCE2 : 2009 Foundation / PRINCE2 : 2009 Foundation Projektmanagement im Überblick (nach PRINCE2 : 2009) / Overview of Project Management (PRINCE2 : 2009ib_prin_a01_it_de Elearning Course 1.00 Projektorganisation, Planung und Risiko (nach PRINCE2 : 2009) / Project Organization, Planning and Risk (PRINib_prin_a02_it_de Elearning Course 2.00 Qualität, Änderungen und Fortschritt in Projekten (nach PRINCE2 : 2009) / Project Quality, Change and Progreib_prin_a03_it_de Elearning Course 1.50 Vorbereiten, Initiieren und Lenken eines Projekts (nach PRINCE2 : 2009) / Starting Up, Initiating and Directing ib_prin_a04_it_de Elearning Course 1.50 Steuern, Managen und Abschließen eines Projekts (nach PRINCE2 : 2009) / Controlling, Managing and Closing ib_prin_a05_it_de Elearning Course 2.00 Anpassung von PRINCE2 an eine Projektumgebung (nach PRINCE2 : 2009) / Tailoring PRINCE2 to a Project Envib_prin_a06_it_de Elearning Course 1.50 Lehrplan Team Building So funktionieren Teams: Konflikte nutzen / Making Teams Work: Capitalizing on Conflict Bei Teamkonflikten vermitteln / Mediating Project Team Conflict _pc_bi_pfbi006_de Elearning BI Scenario 0.10 Konfliktgespräche am Arbeitsplatz leiten / Facilitating Work related Conflict Discussions _pc_bi_pfbi015_de Elearning BI Scenario 0.10 Konflikte zum Unternehmensvorteil nutzen / Using Conflict to an Organization's Advantage _pc_bi_mgbi002_de Elearning BI Scenario 0.10 Optimierung der Teamperformance / Optimizing Your Performance On a Team Als Teammitglied effektiv handeln / Being an Effective Team Member team_02_a01_bs_de Elearning Course 1.00 Effektive Teamkommunikation / Effective Team Communication team_02_a04_bs_de Elearning Course 1.00 Elemente eines zusammenhaltenden Teams / Elements of a Cohesive Team team_02_a03_bs_de Elearning Course 1.00 Festlegen von Teamzielen und Verantwortungsbereichen / Establishing Team Goals and Responsibilities team_02_a02_bs_de Elearning Course 1.00 Verbessern der Teamleistung mithilfe von Feedback / Using Feedback to Improve Team Performance team_02_a05_bs_de Elearning Course 1.00 Leiten von Teams / Leading Teams Leiten von Teams: Aufbauen von Vertrauen und Engagement / Leading Teams: Building Trust and Commitmenteam_03_a04_bs_de Elearning Course 1.00 Leiten von Teams: Umgang mit Konflikten / Leading Teams: Dealing with Conflict team_03_a07_bs_de Elearning Course 1.00 Leiten von Teams: Entwickeln des Teams und seiner Kultur / Leading Teams: Developing the Team and its Cult team_03_a03_bs_de Elearning Course 1.00 Leiten von Teams: Festlegen von Zielen, Rollen und Richtlinien / Leading Teams: Establishing Goals, Roles, and team_03_a02_bs_de Elearning Course 1.00 Leiten von Teams: Fördern effektiver Kommunikation und Zusammenarbeit / Leading Teams: Fostering Effecti team_03_a05_bs_de Elearning Course 1.00 Leiten von Teams: Starten eines erfolgreichen Teams / Leading Teams: Launching a Successful Team team_03_a01_bs_de Elearning Course 1.00 Leiten von Teams: Managing Virtual Teams / Leading Teams: Managing Virtual Teams team_03_a08_bs_de Elearning Course 1.00 Leiten von Teams: Motivieren und Steigern der Leistung / Leading Teams: Motivating and Optimizing Performateam_03_a06_bs_de Elearning Course 1.00 Mitarbeitermotivation / Inspiring Your Team _pc_bi_lsbi010_de Elearning BI Scenario 0.10 Teams aufbauen und führen / Building and Leading Teams _pc_ch_lach023_de Elearning Challenge Scenario 0.20 Vertrauen schrittweise aufbauen / Building Trust Incrementally _pc_bi_lsbi004_de Elearning BI Scenario 0.10 Ihren Vorgesetzten unterstützen / Support Your Leader _pc_bi_pfbi010_de Elearning BI Scenario 0.10 Die passende Teamkultur wählen / Choosing the Right Team Culture _pc_ch_pfch006_de Elearning Challenge Scenario 0.20 Die Kommunikation in einem virtuellen Team leiten / Managing Communications in a Virtual Team _pc_bi_mgbi001_de Elearning BI Scenario 0.10 IT BUSINESS IT Business ITIL v3 Intermediate: Operational Support & Analysis / ITIL v3 Intermediate: Operational Support & Analysis ITIL V3 OSA: Einführung in Operational Support & Analysis / ITIL V3 OSA: Introduction to Operational Suppoib_iosa_a01_it_de Elearning Course 2.50 ITIL V3 OSA: Einführung in das Event Management / ITIL V3 OSA: Introduction to Event Management ib_iosa_a02_it_de Elearning Course 3.50 ITIL V3 OSA: Einführung in das Incident Management / ITIL V3 OSA: Introduction to Incident Management ib_iosa_a03_it_de Elearning Course 2.50 ITIL V3 OSA: Interaktionen des Incident Management / ITIL V3 OSA: Incident Management Interactions ib_iosa_a04_it_de Elearning Course 3.00 ITIL V3 OSA: Einführung in das Request Fulfilment / ITIL V3 OSA: Introduction to Request Fulfillment ib_iosa_a05_it_de Elearning Course 2.00 ITIL V3 OSA: Schnittstellen und Herausforderungen des Request Fulfilment Prozesses / ITIL V3 OSA: Requesib_iosa_a06_it_de Elearning Course 2.50 ITIL V3 OSA: Einführung in das Problem Management / ITIL V3 OSA: Introduction to Problem Management ib_iosa_a07_it_de Elearning Course 3.00 ITIL V3 OSA: Schnittstellen und Herausforderungen des Problem Management Prozesses / ITIL V3 OSA: Proib_iosa_a08_it_de Elearning Course 2.50 ITIL V3 OSA: Einführung in das Access Management / ITIL V3 OSA: Introduction to Access Management ib_iosa_a09_it_de Elearning Course 3.00 ITIL V3 OSA: Einführung in den Service Desk / ITIL V3 OSA: Introduction to the Service Desk ib_iosa_a10_it_de Elearning Course 2.00 ITIL V3 OSA: Service Desk Messgrößen und Outsourcing / ITIL V3 OSA: Service Desk Metrics and Outsourci ib_iosa_a11_it_de Elearning Course 1.50 77

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type ITIL V3 OSA: Einführung in Funktionen / ITIL V3 OSA: Introduction to Functions ib_iosa_a12_it_de Elearning Course 2.50 ITIL V3 OSA: Funktionsaktivitäten / ITIL V3 OSA: Function Activities ib_iosa_a13_it_de Elearning Course 1.50 ITIL V3 OSA: Überlegungen zu Technologie und Implementierung / ITIL V3 OSA: Technology and Implementaib_iosa_a14_it_de Elearning Course 2.50 IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 / IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 ITIL V3 Foundation Syllabus v4.2: ITIL und der Servicelebenszyklus / ITIL V3 Foundation Syllabus v4.2: ITIL and tib_itlu_a01_it_de Elearning Course 1.50 ITIL V3 Foundation Syllabus v4.2: Service Strategy Grundlagen / ITIL V3 Foundation Syllabus v4.2: Service Strat ib_itlu_a02_it_de Elearning Course 2.00 ITIL V3 Foundation Syllabus v4.2: Prozesse der Service Strategy / ITIL V3 Foundation Syllabus v4.2: Service Stra ib_itlu_a03_it_de Elearning Course 1.00 ITIL V3 Foundation Syllabus v4.2: Grundlagen des Service Design / ITIL V3 Foundation Syllabus v4.2: Service Deib_itlu_a04_it_de Elearning Course 1.50 ITIL V3 Foundation Syllabus v4.2: Service Design Prozesse / ITIL V3 Foundation Syllabus v4.2: Service Design Pr ib_itlu_a05_it_de Elearning Course 2.00 ITIL V3 Foundation Syllabus v4.2: Prozesse und Prinzipien der Service Transition / ITIL V3 Foundation Syllabus vib_itlu_a06_it_de Elearning Course 2.00 ITIL V3 Foundation Syllabus v4.2: Service Operation Prinzipien und Funktionen / ITIL V3 Foundation Syllabus v4ib_itlu_a07_it_de Elearning Course 1.00 ITIL V3 Foundation Syllabus v4.2: Prozesse der Service Operation / ITIL V3 Foundation Syllabus v4.2: Service Oib_itlu_a08_it_de Elearning Course 1.50 ITIL V3 Foundation Syllabus v4.2: Grundlagen des Continual Service Improvement / ITIL V3 Foundation Syllabu ib_itlu_a09_it_de Elearning Course 1.00 ITIL V3 Overview / ITIL V3 Overview ITIL V3 Überblick: Entwickeln einer Servicekultur / ITIL V3 Overview: Creating a Service Culture ib_ovvw_a01_it_de Elearning Course 2.00 Übersicht ITIL V3: Einführung in das ITIL V3 Framework / ITIL V3 Overview: Introduction to the ITIL V3 Framib_ovvw_a02_it_de Elearning Course 2.00 ITIL V3 Überblick: Zertifizierung und Vorteile / ITIL V3 Overview: Certification and Benefits ib_ovvw_a03_it_de Elearning Course 2.00 Information Security for End Users / Information Security for End Users Einführung in die Informationssicherheit / Introduction to Information Security db_iseu_a01_dt_de Elearning Course 1.00 Den Desktopcomputer und mobile Geräte sicher verwenden / Using your Desktop Computer and Mobile Devicdb_iseu_a02_dt_de Elearning Course 1.00 E Mail, Internet und soziale Medien im Unternehmensumfeld sicher verwenden / Using E mail, the Internet, a db_iseu_a03_dt_de Elearning Course 1.00 Italian PROJECT EFFECTIVENESS Programma di sinergia dei gruppi Ottimizzazione delle prestazioni di team / Optimizing Your Performance On a Team Essere un membro efficace del team / Being an Effective Team Member team_02_a01_bs_it Elearning Course 1.00 Definire obiettivi e responsabilità nel team / Establishing Team Goals and Responsibilities team_02_a02_bs_it Elearning Course 1.00 Elementi di un team coeso / Elements of a Cohesive Team team_02_a03_bs_it Elearning Course 1.00 Comunicazione efficace del team / Effective Team Communication team_02_a04_bs_it Elearning Course 1.00 Usare il feedback per migliorare la prestazione del team / Using Feedback to Improve Team Performance team_02_a05_bs_it Elearning Course 1.00 Guida di team / Leading Teams Guidare i team: Creare fiducia e coinvolgimento / Leading Teams: Building Trust and Commitment team_03_a04_bs_it Elearning Course 1.00 Guidare i team: Gestire il conflitto / Leading Teams: Dealing with Conflict team_03_a07_bs_it Elearning Course 1.00 Guidare i team: Sviluppare il team e la sua cultura / Leading Teams: Developing the Team and its Culture team_03_a03_bs_it Elearning Course 1.00 Guidare i team: Definire obiettivi, ruoli e linee guida / Leading Teams: Establishing Goals, Roles, and Guidelinesteam_03_a02_bs_it Elearning Course 1.00 Guidare i team: Promuovere una comunicazione e collaborazione efficace / Leading Teams: Fostering Effectiveteam_03_a05_bs_it Elearning Course 1.00 Guidare i team: Lanciare un team di successo / Leading Teams: Launching a Successful Team team_03_a01_bs_it Elearning Course 1.00 Guidare i team: Gestire team virtuali / Leading Teams: Managing Virtual Teams team_03_a08_bs_it Elearning Course 1.00 Guidare i team: Motivare e ottimizzare la prestazione / Leading Teams: Motivating and Optimizing Performancteam_03_a06_bs_it Elearning Course 1.00 European Spanish PROJECT EFFECTIVENESS Temas del curso de formación de equipos Optimización del rendimiento individual en un equipo / Optimizing Your Performance On a Team Ser un miembro efectivo del equipo / Being an Effective Team Member team_02_a01_bs_eses Elearning Course 1.00 Comunicación efectiva en el equipo / Effective Team Communication team_02_a04_bs_eses Elearning Course 1.00 Elementos de un equipo cohesionado / Elements of a Cohesive Team team_02_a03_bs_eses Elearning Course 1.00 Establecer responsabilidades y metas del equipo / Establishing Team Goals and Responsibilities team_02_a02_bs_eses Elearning Course 1.00 Utilizar la retroalimentación para mejorar el rendimiento del equipo / Using Feedback to Improve Team Perforteam_02_a05_bs_eses Elearning Course 1.00 Liderazgo de equipos / Leading Teams Liderazgo de equipos: Construir confianza y compromiso / Leading Teams: Building Trust and Commitment team_03_a04_bs_eses Elearning Course 1.00 Liderazgo de equipos: gestionar el conflicto / Leading Teams: Dealing with Conflict team_03_a07_bs_eses Elearning Course 1.00 Liderazgo de equipos: desarrollar el equipo y su cultura / Leading Teams: Developing the Team and its Culture team_03_a03_bs_eses Elearning Course 1.00 Liderazgo de equipos: establecer metas, roles y directrices / Leading Teams: Establishing Goals, Roles, and Gui team_03_a02_bs_eses Elearning Course 1.00 Liderazgo de equipos: Fomentar una comunicación y colaboración eficaces / Leading Teams: Fostering Effectivteam_03_a05_bs_eses Elearning Course 1.00 Liderazgo de equipos: consolidar un equipo con éxito / Leading Teams: Launching a Successful Team team_03_a01_bs_eses Elearning Course 1.00 Liderazgo de equipos: Gestión de equipos virtuales / Leading Teams: Managing Virtual Teams team_03_a08_bs_eses Elearning Course 1.00 Liderazgo de equipos: Motivar y optimizar el rendimiento / Leading Teams: Motivating and Optimizing Performteam_03_a06_bs_eses Elearning Course 1.00 Japanese PROJECT EFFECTIVENESS チーム 育 成 課 程 チームによる 業 績 の 向 上 / Optimizing Your Performance On a Team 有 能 なチーム メンバーになること / Being an Effective Team Member team_02_a01_bs_ja Elearning Course 1.00 効 果 的 なチーム コミュニケーション / Effective Team Communication team_02_a04_bs_ja Elearning Course 1.00 結 束 力 の 高 いチームの 要 素 / Elements of a Cohesive Team team_02_a03_bs_ja Elearning Course 1.00 チームの 目 標 と 責 任 を 設 定 する / Establishing Team Goals and Responsibilities team_02_a02_bs_ja Elearning Course 1.00 フィードバックによってチームの 業 績 を 向 上 させる / Using Feedback to Improve Team Performance team_02_a05_bs_ja Elearning Course 1.00 チームの 統 率 / Leading Teams チームの 統 率 : 信 頼 関 係 の 構 築 と 責 任 感 の 付 与 / Leading Teams: Building Trust and Commitment team_03_a04_bs_ja Elearning Course 1.00 チームの 統 率 : 衝 突 に 対 処 する / Leading Teams: Dealing with Conflict team_03_a07_bs_ja Elearning Course 1.00 チームの 統 率 : チームとその 文 化 の 育 成 / Leading Teams: Developing the Team and its Culture team_03_a03_bs_ja Elearning Course 1.00 チームの 統 率 : 目 標 役 割 ガイドラインの 設 定 / Leading Teams: Establishing Goals, Roles, and Guidelinteam_03_a02_bs_ja Elearning Course 1.00 チームの 統 率 : 効 果 的 なコミュニケーションと 協 調 性 の 育 成 / Leading Teams: Fostering Effective Commteam_03_a05_bs_ja Elearning Course 1.00 チームの 統 率 : 成 功 するチームの 立 ち 上 げ / Leading Teams: Launching a Successful Team team_03_a01_bs_ja Elearning Course 1.00 チームの 統 率 : 仮 想 チームの 管 理 / Leading Teams: Managing Virtual Teams team_03_a08_bs_ja Elearning Course 1.00 チームの 統 率 : 動 機 付 けを 与 えて 業 績 を 最 適 化 する / Leading Teams: Motivating and Optimizing Performteam_03_a06_bs_ja Elearning Course 1.00 Brazilian Portuguese PROJECT EFFECTIVENESS Currículo de Gerenciamento de Projetos Gerenciamento de projetos para pessoas que ocupam outras funções / Project Management for Non Project Managers Iniciando e planejando um projeto / Initiating and Planning a Project proj_01_a03_bs_ptbr Elearning Course 2.00 Gerenciar um projeto / Managing a Project proj_01_a04_bs_ptbr Elearning Course 2.50 Currículo de Formação de Equipes Otimizando seu Desempenho em uma Equipe / Optimizing Your Performance On a Team Sendo um membro de equipe eficaz / Being an Effective Team Member team_02_a01_bs_ptbr Elearning Course 1.00 Comunicação eficaz em equipe / Effective Team Communication team_02_a04_bs_ptbr Elearning Course 1.00 78

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Estabelecendo objetivos e responsabilidades da equipe / Establishing Team Goals and Responsibilities team_02_a02_bs_ptbr Elearning Course 1.00 Elementos de uma equipe coesa / Elements of a Cohesive Team team_02_a03_bs_ptbr Elearning Course 1.00 Usando o feedback para melhorar o desempenho da equipe / Using Feedback to Improve Team Performance team_02_a05_bs_ptbr Elearning Course 1.00 Liderando Equipes / Leading Teams Equipes de liderança: Construindo confiança e comprometimento / Leading Teams: Building Trust and Commi team_03_a04_bs_ptbr Elearning Course 1.00 Liderando equipes: Lidando com conflito / Leading Teams: Dealing with Conflict team_03_a07_bs_ptbr Elearning Course 1.00 Liderando equipes: Desenvolvendo a equipe e sua cultura / Leading Teams: Developing the Team and its Cultuteam_03_a03_bs_ptbr Elearning Course 1.00 Liderando equipes: Estabelecendo objetivos, funções e diretrizes / Leading Teams: Establishing Goals, Roles, a team_03_a02_bs_ptbr Elearning Course 1.00 Liderando equipes: Estimulando a comunicação e a colaboração eficientes / Leading Teams: Fostering Effectiv team_03_a05_bs_ptbr Elearning Course 1.00 Liderando equipes: Montando uma equipe de sucesso / Leading Teams: Launching a Successful Team team_03_a01_bs_ptbr Elearning Course 1.00 Liderando equipes: Gerenciando equipes virtuais / Leading Teams: Managing Virtual Teams team_03_a08_bs_ptbr Elearning Course 1.00 Liderando equipes: Motivando e otimizando o desempenho / Leading Teams: Motivating and Optimizing Perfoteam_03_a06_bs_ptbr Elearning Course 1.00 French OPERATING SYSTEMS AND SERVER TECHNOLOGIES Microsoft Windows Server 2008 Microsoft Windows Server 2008: Configuring Active Directory / Microsoft Windows Server 2008: Configuring Active Directory L infrastructure Active Directory dans Windows Server 2008 / The Active Directory Infrastructure in Windows Sws_mwcd_a01_it_fr Elearning Course 3.00 Autres rôles de serveur Active Directory dans Windows Server 2008 / Additional Active Directory Server Roles ws_mwcd_a02_it_fr Elearning Course 2.00 Objets Active Directory dans Windows Server 2008 / Active Directory Objects in Windows Server 2008 ws_mwcd_a03_it_fr Elearning Course 2.00 Stratégie d'objets de stratégie de groupe dans Windows Server 2008 / Group Policy Objects Strategy in Windo ws_mwcd_a04_it_fr Elearning Course 2.00 Configuration DNS dans Windows Server 2008 / Configuring DNS in Windows Server 2008 ws_mwcd_a05_it_fr Elearning Course 2.00 Services de certificats Active Directory dans Windows Server 2008 / Active Directory Certificate Services in Winws_mwcd_a06_it_fr Elearning Course 2.50 Communications et sécurité dans Windows Server 2008 / Communications and Security in Windows Server 20ws_mwcd_a07_it_fr Elearning Course 1.50 Analyse, sauvegarde et récupération dans Windows Server 2008 / Monitoring, Backups, and Recovery in Windws_mwcd_a08_it_fr Elearning Course 2.00 Microsoft Windows Server 2008: Configuring Network Infrastructure / Microsoft Windows Server 2008: Configuring Network Infrastructure Configuration de l'adressage IP et des services Windows dans Windows Server 2008 / Configure IP Addressing ws_mwci_a01_it_fr Elearning Course 2.00 Configuration, gestion et maintenance des services IP dans Windows Server 2008 / Configure, Manage, and M ws_mwci_a02_it_fr Elearning Course 2.00 Résolution de noms dans Windows Server 2008 / Name Resolution in Windows Server 2008 ws_mwci_a03_it_fr Elearning Course 1.50 Zones DNS et réplication dans Windows Server 2008 / DNS Zones and Replication in Windows Server 2008 ws_mwci_a04_it_fr Elearning Course 2.00 Configuration de l accès réseau dans Windows Server 2008 / Configure Network Access in Windows Server 20 ws_mwci_a05_it_fr Elearning Course 2.00 Sécurité de l'accès réseau dans Windows Server 2008 / Network Access Security in Windows Server 2008 ws_mwci_a06_it_fr Elearning Course 1.50 Configuration des services de fichiers et d impression dans Windows Server 2008 / Configure File and Print Serws_mwci_a07_it_fr Elearning Course 2.00 Analyse de l infrastructure réseau dans Windows Server 2008 / Monitor Network Infrastructure in Windows S ws_mwci_a08_it_fr Elearning Course 2.00 Test Preps Test Preps / Test Preps TestPrep 70 680 TS : Windows 7 : Configuration / TestPrep 70 680 TS: Windows 7, Configuring mw_mwcg_a01_tp_fr Testprep Exam 2.00 TestPrep 70 686 PRO : Windows 7 Administrateur de postes de travail en entreprise / TestPrep 70 686 PRO: mw_mwda_a01_tp_fr Testprep Exam 1.92 TestPrep 70 685 PRO : Windows 7 Technicien d'assistance de postes de travail en entreprise / TestPrep 70 68mw_mwet_a01_tp_fr Testprep Exam 2.00 Microsoft Windows 7 Microsoft Windows 7: Configuration / Microsoft Windows 7: Configuration Installation, mise à niveau et migration vers Windows 7 / Installing, Upgrading, and Migrating to Windows 7 mw_mwcg_a01_it_fr Elearning Course 1.50 Déploiement de Windows 7 / Deploying Windows 7 mw_mwcg_a02_it_fr Elearning Course 1.50 Configuration de l'accès aux ressources dans Windows 7 / Configuring Access to Resources in Windows 7 mw_mwcg_a05_it_fr Elearning Course 2.00 Configuration de l'informatique mobile dans Windows 7 / Configuring Mobile Computing in Windows 7 mw_mwcg_a06_it_fr Elearning Course 1.50 Configuration du matériel et des applications dans Windows 7 / Configuring Hardware and Applications in Winmw_mwcg_a03_it_fr Elearning Course 1.50 Configuration de la connectivité réseau dans Windows 7 / Configuring Network Connectivity in Windows 7 mw_mwcg_a04_it_fr Elearning Course 2.00 Surveillance, sauvegarde et restauration des systèmes Windows 7 / Monitoring, Backing Up, and Restoring Wi mw_mwcg_a07_it_fr Elearning Course 2.50 Microsoft Windows 7: Enterprise Desktop Administrator / Microsoft Windows 7: Enterprise Desktop Administrator Planification pour le déploiement de Windows 7 / Planning for Windows 7 Deployment mw_mwda_a01_it_fr Elearning Course 2.00 Détermination de la compatibilité des applications pour Windows 7 / Determining Application Compatibility fomw_mwda_a02_it_fr Elearning Course 1.50 Création d'une image standard pour déployer Windows 7 / Creating a Standard Image to Deploy Windows 7 mw_mwda_a03_it_fr Elearning Course 1.00 Déploiement de Windows 7 à l'aide des outils WDS et USMT / Deploying Windows 7 Using WDS and USMT mw_mwda_a04_it_fr Elearning Course 2.00 Déploiement de Windows 7 à l'aide de l'installation Lite Touch / Deploying Windows 7 Using Lite Touch Install mw_mwda_a05_it_fr Elearning Course 1.00 Déploiement de Windows 7 à l'aide de l'installation Zero Touch / Deploying Windows 7 Using Zero Touch Instamw_mwda_a06_it_fr Elearning Course 1.50 Création de la configuration client Windows 7 / Designing Windows 7 Client Configuration mw_mwda_a07_it_fr Elearning Course 2.50 Résolution des problèmes de configuration client Windows 7 / Troubleshooting Windows 7 Client Configuratiomw_mwda_a08_it_fr Elearning Course 2.00 Création des déploiements d'applications et de mises à jour pour Windows 7 / Designing Application and Updamw_mwda_a09_it_fr Elearning Course 2.00 Microsoft Windows 7: Enterprise Desktop Support Technician / Microsoft Windows 7: Enterprise Desktop Support Technician Identification et résolution des problèmes d'application Windows 7 / Identifying and Resolving Windows 7 Appmw_mwet_a01_it_fr Elearning Course 1.50 Gestion et maintenance des systèmes client Windows 7 / Management and Maintenance of Windows 7 Client mw_mwet_a02_it_fr Elearning Course 2.00 Résolution des problèmes de connexion et d'accès aux ressources dans Windows 7 / Troubleshooting Logon a mw_mwet_a03_it_fr Elearning Course 2.00 Résolution des problèmes de connectivité réseau Windows 7 / Resolving Windows 7 Network Connectivity Issumw_mwet_a04_it_fr Elearning Course 2.00 Résolution des problèmes IE8 et de chiffrement dans Windows 7 / Troubleshooting IE8 and Encryption Issues mw_mwet_a05_it_fr Elearning Course 2.00 Protection de Windows 7 contre les vulnérabilités et les programmes malveillants / Protecting Windows 7 Aga mw_mwet_a06_it_fr Elearning Course 1.50 PROJECT EFFECTIVENESS Programme d'enseignement en gestion de projet Principes de bases de la gestion de projet (Guide PMBOK 4ème édition) / Project Management Essentials (PMBOK Guide Fourth Edition aligned) Management de projet en organisation / Managing Projects within Organizations proj_05_a01_bs_fr Elearning Course 2.00 Aperçu du management de projet / Project Management Overview proj_05_a02_bs_fr Elearning Course 1.50 Groupes de processus de management de projet / Project Management Process Groups proj_05_a03_bs_fr Elearning Course 2.00 Gestion intégrée du projet (Guide PMBOK 4ème édition) / Project Integration Management (PMBOK Guide Fourth Edition aligned) Initiation et planification intégrées / Integrated Initiation and Planning proj_06_a01_bs_fr Elearning Course 2.00 Exécution, surveillance et maîtrise intégrées du projet / Integrated Project Execution, Monitoring, and Control proj_06_a02_bs_fr Elearning Course 1.50 Maîtrise intégrée des modifications de projet et Clôture / Integrated Project Change Control and Close proj_06_a03_bs_fr Elearning Course 1.50 Gestion de la portée du projet (Guide PMBOK 4ème édition) / Project Scope Management (PMBOK Guide Fourth Edition aligned) Exigences du projet et définition du contenu / Project Requirements and Defining Scope proj_07_a01_bs_fr Elearning Course 2.00 Créer la structure de découpage du projet / Create Work Breakdown Structure proj_07_a02_bs_fr Elearning Course 1.50 Surveillance et maîtrise du contenu du projet / Monitoring and Controlling Project Scope proj_07_a03_bs_fr Elearning Course 1.50 Gestion du planning du projet (Guide PMBOK 4ème édition) / Project Time Management (PMBOK Guide Fourth Edition aligned) Définir et Organiser en séquence les activités du projet / Defining and Sequencing Project Activities proj_08_a01_bs_fr Elearning Course 2.00 Estimation des ressources et durées des activités / Estimating Activity Resources and Durations proj_08_a02_bs_fr Elearning Course 2.00 Développement et maîtrise de l'échéancier du projet / Developing and Controlling the Project Schedule proj_08_a03_bs_fr Elearning Course 2.00 Gestion financière du projet (Guide PMBOK 4ème édition) / Project Cost Management (PMBOK Guide Fourth Edition aligned) Estimation et budgétisation des coûts du projet / Estimating and Budgeting Project Costs proj_09_a01_bs_fr Elearning Course 2.00 Maîtrise des coûts / Controlling Costs proj_09_a02_bs_fr Elearning Course 1.50 Gestion de la qualité du projet (Guide PMBOK 4ème édition) / Project Quality Management (PMBOK Guide Fourth Edition aligned) Planification de la qualité du projet / Project Quality Planning proj_10_a01_bs_fr Elearning Course 2.00 Assurance qualité et contrôle qualité / Quality Assurance and Quality Control proj_10_a02_bs_fr Elearning Course 2.00 79

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Gestion des ressources humaines du projet (Guide PMBOK 4ème édition) / Project Human Resource Management (PMBOK Guide Fourth Edition aligned) Planification des ressources humaines du projet / Planning Project Human Resources proj_11_a01_bs_fr Elearning Course 2.00 Management des ressources humaines du projet / Managing Project Human Resources proj_11_a02_bs_fr Elearning Course 2.00 Gestion de la communication du projet (Guide PMBOK 4ème édition) / Project Communications Management (PMBOK Guide Fourth Edition aligned) Parties prenantes et plan de management de la communication / Stakeholders and the Communications Manaproj_12_a01_bs_fr Elearning Course 2.00 Processus pour le management de la communication du projet / Processes for Managing Project Communicat proj_12_a02_bs_fr Elearning Course 2.00 Gestion des risques du projet (Guide PMBOK 4ème édition) / Project Risk Management (PMBOK Guide Fourth Edition aligned) Plan de management des risques / Risk Management Planning proj_13_a01_bs_fr Elearning Course 1.50 Identification des risques du projet / Identifying Project Risks proj_13_a04_bs_fr Elearning Course 2.00 Réalisation de l'analyse des risques / Performing Risk Analysis proj_13_a02_bs_fr Elearning Course 2.00 Réponse aux risques, surveillance et maîtrise / Risk Response, Monitor, and Control proj_13_a03_bs_fr Elearning Course 2.00 Gestion de l'approvisionnement du projet (Guide PMBOK 4ème édition) / Project Procurement Management (PMBOK Guide Fourth Edition aligned) Planification des approvisionnements du projet / Planning Project Procurement proj_14_a01_bs_fr Elearning Course 2.00 Gérer les approvisionnements / Managing Procurements proj_14_a02_bs_fr Elearning Course 2.00 Normes éthiques et bonne conduite professionnelle (Norme PMI alignée) / Code of Ethics and Professional Conduct (PMI Standard aligned) Le rôle de l'éthique dans le management de projet / The Role of Ethics in Project Management proj_15_a01_bs_fr Elearning Course 1.50 Valeurs fondamentales de PMI et normes éthiques / Core PMI Values and Ethical Standards proj_15_a02_bs_fr Elearning Course 2.00 Programme de formation sur la cohésion d'équipe Optimisation de vos performances au sein d'une équipe / Optimizing Your Performance On a Team Être un membre efficace au sein d'une équipe / Being an Effective Team Member team_02_a01_bs_fr Elearning Course 1.00 Communication d'équipe efficace / Effective Team Communication team_02_a04_bs_fr Elearning Course 1.00 Éléments d'une équipe soudée / Elements of a Cohesive Team team_02_a03_bs_fr Elearning Course 1.00 Définition des objectifs et des responsabilités d'une équipe / Establishing Team Goals and Responsibilities team_02_a02_bs_fr Elearning Course 1.00 Utilisation des commentaires pour améliorer les performances d'une équipe / Using Feedback to Improve Tea team_02_a05_bs_fr Elearning Course 1.00 Mener des équipes / Leading Teams Conduite d'équipes : Établissement d'un climat de confiance et d'engagement / Leading Teams: Building Trust team_03_a04_bs_fr Elearning Course 1.00 Conduite d'équipes : Gestion des conflits / Leading Teams: Dealing with Conflict team_03_a07_bs_fr Elearning Course 1.00 Conduite d'équipes : Développement de l'équipe et de sa culture / Leading Teams: Developing the Team and itteam_03_a03_bs_fr Elearning Course 1.00 Conduite d'équipes : Définition des buts, des rôles et des instructions / Leading Teams: Establishing Goals, Rol team_03_a02_bs_fr Elearning Course 1.00 Conduite d'équipes : Favoriser une communication et une collaboration efficaces / Leading Teams: Fostering Eteam_03_a05_bs_fr Elearning Course 1.00 Conduite d'équipes : Lancement d'une équipe performante / Leading Teams: Launching a Successful Team team_03_a01_bs_fr Elearning Course 1.00 Conduite d'équipes : Gestion d'équipes virtuelles / Leading Teams: Managing Virtual Teams team_03_a08_bs_fr Elearning Course 1.00 Conduite d'équipes : Motivation et optimisation des performances / Leading Teams: Motivating and Optimizinteam_03_a06_bs_fr Elearning Course 1.00 Développer progressivement un climat de confiance / Building Trust Incrementally _pc_bi_lsbi004_fr Elearning BI Scenario 0.10 Motiver votre équipe / Inspiring Your Team _pc_bi_lsbi010_fr Elearning BI Scenario 0.10 Construire et mener des équipes / Building and Leading Teams _pc_ch_lach023_fr Elearning Challenge Scenario 0.20 IT BUSINESS IT Business IT Infrastructure Library (ITIL) Foundations V3 / IT Infrastructure Library (ITIL) Foundations V3 ITIL Version 3 ITIL et le cycle de vie des services / ITIL V3 ITIL and the Service Lifecycle ib_itil_a01_it_fr Elearning Course 1.50 ITIL V3 Principes fondamentaux de la stratégie des services / ITIL V3 Service Strategy Fundamentals ib_itil_a02_it_fr Elearning Course 2.00 ITIL V3 Processus de la stratégie des services / ITIL V3 Service Strategy Processes ib_itil_a03_it_fr Elearning Course 1.00 ITIL V3 Principes fondamentaux de la conception des services / ITIL V3 Service Design Fundamentals ib_itil_a04_it_fr Elearning Course 2.00 Processus de la conception des services / ITIL V3 Service Design Processes ib_itil_a05_it_fr Elearning Course 2.50 Processus et principes de la transition des services / ITIL V3 Service Transition Processes and Principles ib_itil_a06_it_fr Elearning Course 2.50 ITIL V3 : Principes et fonctions de l'exploitation des services / ITIL V3 Service Operation Principles and Functioib_itil_a07_it_fr Elearning Course 2.00 ITIL V3 Processus d'exploitation des services / ITIL V3 Service Operation Processes ib_itil_a08_it_fr Elearning Course 1.50 ITIL V3 : Principes fondamentaux de l'amélioration permanente des services / ITIL V3 Continual Service Improib_itil_a09_it_fr Elearning Course 1.50 Support client, Compétences / Customer Support Specialist, Skills Interagir avec le client / Interacting with the Customer cust_02_a01_bs_fr Elearning Course 3.00 Communiquer efficacement / Effective Communication Skills cust_02_a02_bs_fr Elearning Course 3.00 Information Security for End Users / Information Security for End Users Introduction à la sécurité des informations / Introduction to Information Security db_iseu_a01_dt_fr Elearning Course 1.00 Utilisation de votre ordinateur de bureau et des appareils mobiles de manière sécurisée / Using your Desktop db_iseu_a02_dt_fr Elearning Course 1.00 Utilisation sécurisée de la messagerie électronique, d'internet et des médias sociaux au travail / Using E mail, tdb_iseu_a03_dt_fr Elearning Course 1.00 Latin American Spanish PROJECT EFFECTIVENESS Programa de estudio de Formación de equipos Optimización de su desempeño en un equipo / Optimizing Your Performance On a Team Ser un miembro eficiente del equipo / Being an Effective Team Member team_02_a01_bs_esdo Elearning Course 1.00 Establecer las metas y las responsabilidades del equipo / Establishing Team Goals and Responsibilities team_02_a02_bs_esdo Elearning Course 1.00 Elementos de un equipo unido / Elements of a Cohesive Team team_02_a03_bs_esdo Elearning Course 1.00 Comunicación eficaz en el equipo / Effective Team Communication team_02_a04_bs_esdo Elearning Course 1.00 Usar los comentarios para mejorar el desempeño del equipo / Using Feedback to Improve Team Performance team_02_a05_bs_esdo Elearning Course 1.00 Liderazgo de equipos / Leading Teams Liderazgo de equipos: Crear un equipo exitoso / Leading Teams: Launching a Successful Team team_03_a01_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Desarrollar el equipo y su cultura / Leading Teams: Developing the Team and its Cultureteam_03_a03_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Establecer metas, roles y pautas / Leading Teams: Establishing Goals, Roles, and Guideli team_03_a02_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Generar confianza y compromiso / Leading Teams: Building Trust and Commitment team_03_a04_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Fomentar la comunicación efectiva y la colaboración / Leading Teams: Fostering Effectivteam_03_a05_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Motivar y optimizar el desempeño / Leading Teams: Motivating and Optimizing Performteam_03_a06_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Enfrentar el conflicto / Leading Teams: Dealing with Conflict team_03_a07_bs_esdo Elearning Course 1.00 Liderazgo de equipos: Gerencia de equipos virtuales / Leading Teams: Managing Virtual Teams team_03_a08_bs_esdo Elearning Course 1.00 Polish PROJECT EFFECTIVENESS Program: Budowanie Zespołu Zwiększanie własnego wpływu na zespół / Optimizing Your Performance On a Team Być efektywnym członkiem zespołu / Being an Effective Team Member team_02_a01_bs_pl Elearning Course 1.00 Efektywna komunikacja w zespole / Effective Team Communication team_02_a04_bs_pl Elearning Course 1.00 Elementy spójnego zespołu / Elements of a Cohesive Team team_02_a03_bs_pl Elearning Course 1.00 Określanie celów i obowiązków zespołu / Establishing Team Goals and Responsibilities team_02_a02_bs_pl Elearning Course 1.00 Wykorzystywanie informacji zwrotnych do usprawnienia pracy zespołu / Using Feedback to Improve Team Perteam_02_a05_bs_pl Elearning Course 1.00 Kierowanie zespołami / Leading Teams Kierowanie zespołami: Budowanie zaufania i zaangażowania / Leading Teams: Building Trust and Commitmentteam_03_a04_bs_pl Elearning Course 1.00 Kierowanie zespołami: Radzenie sobie z konfliktem / Leading Teams: Dealing with Conflict team_03_a07_bs_pl Elearning Course 1.00 Kierowanie zespołami: Rozwój zespołu i jego kultury / Leading Teams: Developing the Team and its Culture team_03_a03_bs_pl Elearning Course 1.00 Kierowanie zespołami: Określanie celów, ról oraz wytycznych / Leading Teams: Establishing Goals, Roles, and Gteam_03_a02_bs_pl Elearning Course 1.00 80

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Kierowanie zespołami: Promowanie efektywnej komunikacji i współpracy / Leading Teams: Fostering Effective team_03_a05_bs_pl Elearning Course 1.00 Kierowanie zespołami: Tworzenie zespołu odnoszącego sukcesy / Leading Teams: Launching a Successful Teamteam_03_a01_bs_pl Elearning Course 1.00 Kierowanie zespołami: Motywowanie i optymalizacja pracy / Leading Teams: Motivating and Optimizing Perfo team_03_a06_bs_pl Elearning Course 1.00 Chinese Mandarin INTERNET AND NETWORK TECHNOLOGIES CompTIA Networking, Internetworking, and Security Technologies CompTIA Security+ 2008 / CompTIA Security+ 2008 CompTIA Security+ 2008: 威 胁 缓 解 / CompTIA Security+ 2008: Threat Mitigation cs_sety_a01_it_zh Elearning Course 2.00 CompTIA Security+ 2008: 密 码 学 / CompTIA Security+ 2008: Cryptography cs_sety_a02_it_zh Elearning Course 2.00 CompTIA Security+ 2008: 验 证 方 法 / CompTIA Security+ 2008: Authentication Methods cs_sety_a03_it_zh Elearning Course 2.00 CompTIA Security+ 2008: 通 讯 用 户 和 角 色 安 全 / CompTIA Security+ 2008: Messaging, User, and Role Sec cs_sety_a04_it_zh Elearning Course 3.00 CompTIA Security+ 2008: 公 钥 基 础 结 构 与 访 问 安 全 / CompTIA Security+ 2008: Public Key Infrastructure andcs_sety_a05_it_zh Elearning Course 3.50 CompTIA Security+ 2008: 端 口 协 议 与 网 络 安 全 / CompTIA Security+ 2008: Ports, Protocols, and Network cs_sety_a06_it_zh Elearning Course 3.00 PROJECT EFFECTIVENESS 项 目 管 理 课 程 项 目 管 理 基 本 技 巧 ( PMBOK 指 南 第 四 版 ) / Project Management Essentials (PMBOK Guide Fourth Edition aligned) 组 织 项 目 管 理 / Managing Projects within Organizations proj_05_a01_bs_zh Elearning Course 2.00 项 目 管 理 概 览 / Project Management Overview proj_05_a02_bs_zh Elearning Course 1.50 项 目 管 理 过 程 组 / Project Management Process Groups proj_05_a03_bs_zh Elearning Course 2.00 项 目 集 成 管 理 ( PMBOK 指 南 第 四 版 ) / Project Integration Management (PMBOK Guide Fourth Edition aligned) 启 动 与 规 划 整 合 / Integrated Initiation and Planning proj_06_a01_bs_zh Elearning Course 2.00 项 目 执 行 与 监 控 整 合 / Integrated Project Execution, Monitoring, and Control proj_06_a02_bs_zh Elearning Course 1.50 项 目 整 体 变 更 控 制 与 结 束 / Integrated Project Change Control and Close proj_06_a03_bs_zh Elearning Course 1.50 项 目 范 围 管 理 ( PMBOK 指 南 第 四 版 ) / Project Scope Management (PMBOK Guide Fourth Edition aligned) 项 目 需 求 和 定 义 范 围 / Project Requirements and Defining Scope proj_07_a01_bs_zh Elearning Course 2.00 创 建 工 作 分 解 结 构 / Create Work Breakdown Structure proj_07_a02_bs_zh Elearning Course 1.50 监 控 项 目 范 围 / Monitoring and Controlling Project Scope proj_07_a03_bs_zh Elearning Course 1.50 项 目 时 间 管 理 ( PMBOK 指 南 第 四 版 ) / Project Time Management (PMBOK Guide Fourth Edition aligned) 定 义 项 目 活 动 并 排 列 活 动 顺 序 / Defining and Sequencing Project Activities proj_08_a01_bs_zh Elearning Course 2.00 估 算 活 动 资 源 及 其 持 续 时 间 / Estimating Activity Resources and Durations proj_08_a02_bs_zh Elearning Course 2.00 制 定 项 目 进 度 计 划 与 控 制 项 目 进 度 / Developing and Controlling the Project Schedule proj_08_a03_bs_zh Elearning Course 2.00 项 目 成 本 管 理 ( PMBOK 指 南 第 四 版 ) / Project Cost Management (PMBOK Guide Fourth Edition aligned) 项 目 成 本 的 估 算 和 预 算 / Estimating and Budgeting Project Costs proj_09_a01_bs_zh Elearning Course 2.00 控 制 成 本 / Controlling Costs proj_09_a02_bs_zh Elearning Course 1.50 项 目 质 量 管 理 ( PMBOK 指 南 第 四 版 ) / Project Quality Management (PMBOK Guide Fourth Edition aligned) 项 目 质 量 规 划 / Project Quality Planning proj_10_a01_bs_zh Elearning Course 2.00 质 量 保 证 和 质 量 控 制 / Quality Assurance and Quality Control proj_10_a02_bs_zh Elearning Course 2.00 项 目 人 力 资 源 管 理 ( PMBOK 指 南 第 四 版 / Project Human Resource Management (PMBOK Guide Fourth Edition aligned) 规 划 项 目 人 力 资 源 / Planning Project Human Resources proj_11_a01_bs_zh Elearning Course 2.00 管 理 项 目 人 力 资 源 / Managing Project Human Resources proj_11_a02_bs_zh Elearning Course 2.00 项 目 沟 通 管 理 ( PMBOK 指 南 第 四 版 ) / Project Communications Management (PMBOK Guide Fourth Edition aligned) 干 系 人 与 沟 通 管 理 计 划 / Stakeholders and the Communications Management Plan proj_12_a01_bs_zh Elearning Course 2.00 管 理 项 目 沟 通 的 过 程 / Processes for Managing Project Communications proj_12_a02_bs_zh Elearning Course 2.00 项 目 风 险 管 理 ( PMBOK 指 南 第 四 版 ) / Project Risk Management (PMBOK Guide Fourth Edition aligned) 规 划 风 险 管 理 / Risk Management Planning proj_13_a01_bs_zh Elearning Course 1.50 识 别 项 目 风 险 / Identifying Project Risks proj_13_a04_bs_zh Elearning Course 2.00 实 施 风 险 分 析 / Performing Risk Analysis proj_13_a02_bs_zh Elearning Course 2.00 风 险 应 对 和 监 控 / Risk Response, Monitor, and Control proj_13_a03_bs_zh Elearning Course 2.00 项 目 采 购 管 理 ( PMBOK 指 南 第 四 版 ) / Project Procurement Management (PMBOK Guide Fourth Edition aligned) 规 划 项 目 采 购 / Planning Project Procurement proj_14_a01_bs_zh Elearning Course 2.00 管 理 采 购 / Managing Procurements proj_14_a02_bs_zh Elearning Course 2.00 道 德 标 准 和 商 业 行 为 准 则 ( 符 合 PMI 标 准 ) / Code of Ethics and Professional Conduct (PMI Standard aligned) 道 德 规 范 在 项 目 管 理 中 的 作 用 / The Role of Ethics in Project Management proj_15_a01_bs_zh Elearning Course 1.50 PMI 核 心 价 值 观 和 道 德 标 准 / Core PMI Values and Ethical Standards proj_15_a02_bs_zh Elearning Course 2.00 团 队 建 设 课 程 优 化 您 在 团 队 中 的 业 绩 / Optimizing Your Performance On a Team 做 一 名 有 效 率 的 团 队 成 员 / Being an Effective Team Member team_02_a01_bs_zh Elearning Course 1.00 有 效 的 团 队 沟 通 / Effective Team Communication team_02_a04_bs_zh Elearning Course 1.00 一 个 有 凝 聚 力 的 团 队 的 要 素 / Elements of a Cohesive Team team_02_a03_bs_zh Elearning Course 1.00 设 定 团 队 目 标 和 职 责 / Establishing Team Goals and Responsibilities team_02_a02_bs_zh Elearning Course 1.00 利 用 反 馈 提 高 团 队 绩 效 / Using Feedback to Improve Team Performance team_02_a05_bs_zh Elearning Course 1.00 领 导 团 队 / Leading Teams 领 导 团 队 : 培 养 信 任 感 和 责 任 感 / Leading Teams: Building Trust and Commitment team_03_a04_bs_zh Elearning Course 1.00 领 导 团 队 : 处 理 冲 突 / Leading Teams: Dealing with Conflict team_03_a07_bs_zh Elearning Course 1.00 领 导 团 队 : 发 展 团 队 及 其 文 化 / Leading Teams: Developing the Team and its Culture team_03_a03_bs_zh Elearning Course 1.00 领 导 团 队 : 确 立 目 标 角 色 和 准 则 / Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_zh Elearning Course 1.00 领 导 团 队 : 培 养 有 效 的 沟 通 和 协 作 / Leading Teams: Fostering Effective Communication and Collaboration team_03_a05_bs_zh Elearning Course 1.00 领 导 团 队 : 组 建 一 支 成 功 的 团 队 / Leading Teams: Launching a Successful Team team_03_a01_bs_zh Elearning Course 1.00 领 导 团 队 : 管 理 虚 拟 团 队 / Leading Teams: Managing Virtual Teams team_03_a08_bs_zh Elearning Course 1.00 领 导 团 队 : 激 发 成 员 积 极 性 和 提 高 团 队 绩 效 / Leading Teams: Motivating and Optimizing Performance team_03_a06_bs_zh Elearning Course 1.00 咨 询 技 巧 课 程 专 业 认 证 商 业 分 析 师 (CBAP) / Certified Business Analysis Professional (CBAP ) 商 业 分 析 的 核 心 概 念 / Core Concepts in Business Analysis cons_01_a01_bs_zh Elearning Course 1.50 企 业 分 析 与 商 业 案 例 / Enterprise Analysis and Making a Business Case cons_01_a02_bs_zh Elearning Course 2.50 需 求 规 划 简 介 / Introduction to Requirements Planning cons_01_a03_bs_zh Elearning Course 2.50 需 求 规 划 和 管 理 / Requirements Planning and Management cons_01_a04_bs_zh Elearning Course 2.50 UK English PROJECT EFFECTIVENESS Project Management Curriculum Test Preps / Test Preps TestPrep PRINCE2 : Foundation / TestPrep PRINCE2 : Foundation ib_prin_a01_tp_enuk Testprep Exam 1.00 PRINCE2 : 2009 Foundation / PRINCE2 : 2009 Foundation Overview of Project Management (PRINCE2 : 2009 aligned) / Overview of Project Management (PRINCE2 : 20ib_prin_a01_it_enuk Elearning Course 1.00 Project Organization, Planning and Risk (PRINCE2 : 2009 aligned) / Project Organization, Planning and Risk (PRib_prin_a02_it_enuk Elearning Course 2.00 Project Quality, Change and Progress (PRINCE2 : 2009 aligned) / Project Quality, Change and Progress (PRINCEib_prin_a03_it_enuk Elearning Course 1.50 Starting Up, Initiating and Directing a Project (PRINCE2 : 2009 aligned) / Starting Up, Initiating and Directing a ib_prin_a04_it_enuk Elearning Course 1.50 Controlling, Managing and Closing a Project (PRINCE2 : 2009 aligned) / Controlling, Managing and Closing a Prib_prin_a05_it_enuk Elearning Course 2.00 81

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Tailoring PRINCE2 to a Project Environment (PRINCE2 : 2009 aligned) / Tailoring PRINCE2 to a Project Environmib_prin_a06_it_enuk Elearning Course 1.50 Chinese Traditional PROJECT EFFECTIVENESS 團 隊 建 立 課 程 提 升 個 人 在 團 隊 中 的 表 現 / Optimizing Your Performance On a Team 成 為 高 效 率 團 隊 成 員 / Being an Effective Team Member team_02_a01_bs_zhtw Elearning Course 1.00 高 效 率 團 隊 溝 通 / Effective Team Communication team_02_a04_bs_zhtw Elearning Course 1.00 有 凝 聚 力 的 團 隊 要 素 / Elements of a Cohesive Team team_02_a03_bs_zhtw Elearning Course 1.00 建 立 團 隊 目 標 及 職 責 / Establishing Team Goals and Responsibilities team_02_a02_bs_zhtw Elearning Course 1.00 領 導 團 隊 / Leading Teams 領 導 團 隊 : 建 立 信 任 與 承 諾 / Leading Teams: Building Trust and Commitment team_03_a04_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 處 理 衝 突 / Leading Teams: Dealing with Conflict team_03_a07_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 開 發 團 隊 及 團 隊 文 化 / Leading Teams: Developing the Team and its Culture team_03_a03_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 建 立 目 標 角 色 及 指 導 方 針 / Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 培 養 有 效 溝 通 與 協 作 的 氣 氛 / Leading Teams: Fostering Effective Communication and Collaborateam_03_a05_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 創 建 成 功 的 團 隊 / Leading Teams: Launching a Successful Team team_03_a01_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 管 理 虛 擬 團 隊 / Leading Teams: Managing Virtual Teams team_03_a08_bs_zhtw Elearning Course 1.00 領 導 團 隊 : 激 勵 團 隊 擁 有 最 佳 表 現 / Leading Teams: Motivating and Optimizing Performance team_03_a06_bs_zhtw Elearning Course 1.00 Turkish Russian PROJECT EFFECTIVENESS Ekip Kurma Programı Bir Ekipteki Performansınızı Optimize Etme / Optimizing Your Performance On a Team Etkili Bir Ekip Üyesi Olma / Being an Effective Team Member team_02_a01_bs_tr Elearning Course 1.00 Ekip Hedeflerini ve Sorumluluklarını Belirleme / Establishing Team Goals and Responsibilities team_02_a02_bs_tr Elearning Course 1.00 Etkili Ekip İletişimi / Effective Team Communication team_02_a04_bs_tr Elearning Course 1.00 Uyumlu Bir Ekibin Unsurları / Elements of a Cohesive Team team_02_a03_bs_tr Elearning Course 1.00 Geri Bildirim Kullanarak Ekip Performansını İyileştirme / Using Feedback to Improve Team Performance team_02_a05_bs_tr Elearning Course 1.00 Ekip Yönetimi / Leading Teams Ekip Yönetimi: Güven ve Bağlılık Oluşturma / Leading Teams: Building Trust and Commitment team_03_a04_bs_tr Elearning Course 1.00 Ekip Yönetimi: Çatışmayla Başa Çıkma / Leading Teams: Dealing with Conflict team_03_a07_bs_tr Elearning Course 1.00 Ekip Yönetimi: Ekibi ve Ekip Kültürünü Geliştirme / Leading Teams: Developing the Team and its Culture team_03_a03_bs_tr Elearning Course 1.00 Ekip Yönetimi: Hedef, Rol ve İlkeleri Belirleme / Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_tr Elearning Course 1.00 Ekip Yönetimi: Etkili İletişim Kurmayı ve İşbirliğini Destekleme / Leading Teams: Fostering Effective Communica team_03_a05_bs_tr Elearning Course 1.00 Ekip Yönetimi: Başarılı Bir Ekip Kurma / Leading Teams: Launching a Successful Team team_03_a01_bs_tr Elearning Course 1.00 Ekip Yönetimi: Sanal Ekipleri Yönetme / Leading Teams: Managing Virtual Teams team_03_a08_bs_tr Elearning Course 1.00 Ekip Yönetimi: Motive Etme ve Performansı Optimize Etme / Leading Teams: Motivating and Optimizing Perforteam_03_a06_bs_tr Elearning Course 1.00 PROJECT EFFECTIVENESS Программа управления проектом Управление проектами для сотрудников, не являющихся менеджерами проектов / Project Management for Non Project Managers Основы управления проектами / Project Management Fundamentals proj_01_a01_bs_ru Elearning Course 2.50 Переход к роли менеджера проектов / Transitioning into a Project Management Role proj_01_a02_bs_ru Elearning Course 3.00 Инициация и планирование проекта / Initiating and Planning a Project proj_01_a03_bs_ru Elearning Course 2.00 Управление проектом и мониторинг / Managing a Project proj_01_a04_bs_ru Elearning Course 2.50 Решение проблем и закрытие проекта / Troubleshooting and Closing the Project proj_01_a05_bs_ru Elearning Course 2.00 Методики формирования эффективной команды Как стать эффективным членом команды? / Optimizing Your Performance On a Team Как стать эффективным членом команды? / Being an Effective Team Member team_02_a01_bs_ru Elearning Course 1.00 Эффективное общение в команде / Effective Team Communication team_02_a04_bs_ru Elearning Course 1.00 Команда как единое целое / Elements of a Cohesive Team team_02_a03_bs_ru Elearning Course 1.00 Постановка целей и распределение ролей в команде / Establishing Team Goals and Responsibilities team_02_a02_bs_ru Elearning Course 1.00 Использование обратной связи для повышения производительности команды / Using Feedback to Improvteam_02_a05_bs_ru Elearning Course 1.00 Управление командой / Leading Teams Управление командой: Развитие команды и командной культуры / Leading Teams: Developing the Team ateam_03_a03_bs_ru Elearning Course 1.00 Управление командой: Разрешение конфликтов / Leading Teams: Dealing with Conflict team_03_a07_bs_ru Elearning Course 1.00 Управление командой: Развитие доверия и преданности / Leading Teams: Building Trust and Commitment team_03_a04_bs_ru Elearning Course 1.00 Управление командой: Определение целей, назначение ролей и разработка рекомендаций / Leading Te team_03_a02_bs_ru Elearning Course 1.00 Управление командой: Эффективное общение и сотрудничество / Leading Teams: Fostering Effective Com team_03_a05_bs_ru Elearning Course 1.00 Управление командой: Достижение успеха / Leading Teams: Launching a Successful Team team_03_a01_bs_ru Elearning Course 1.00 Управление командой: Мотивация и повышение производительности / Leading Teams: Motivating and Opteam_03_a06_bs_ru Elearning Course 1.00 Программа развития навыков консультирования Сертифицированный профессионал в области бизнес аналитики (CBAP) / Certified Business Analysis Professional (CBAP ) Основные понятия бизнес анализа / Core Concepts in Business Analysis cons_01_a01_bs_ru Elearning Course 1.50 Исследование компании и разработка бизнес кейса / Enterprise Analysis and Making a Business Case cons_01_a02_bs_ru Elearning Course 2.50 Indian EngliIT Professional Curricula PROJECT EFFECTIVENESS Project Management Curriculum Project Management Essentials (PMBOK Guide Fourth Edition aligned) / Project Management Essentials (PMBOK Guide Fourth Edition aligned) Managing Projects within Organisations / Managing Projects within Organizations proj_05_a01_bs_enin Elearning Course 2.00 Project Management Overview / Project Management Overview proj_05_a02_bs_enin Elearning Course 1.50 Project Management Process Groups / Project Management Process Groups proj_05_a03_bs_enin Elearning Course 2.00 Project Integration Management (PMBOK Guide Fourth Edition aligned) / Project Integration Management (PMBOK Guide Fourth Edition aligned) Integrated Initiation and Planning / Integrated Initiation and Planning proj_06_a01_bs_enin Elearning Course 2.00 Integrated Project Execution, Monitoring and Control / Integrated Project Execution, Monitoring, and Control proj_06_a02_bs_enin Elearning Course 1.50 Integrated Project Change Control and Close / Integrated Project Change Control and Close proj_06_a03_bs_enin Elearning Course 1.50 Project Time Management (PMBOK Guide Fourth Edition aligned) / Project Time Management (PMBOK Guide Fourth Edition aligned) Defining and Sequencing Project Activities / Defining and Sequencing Project Activities proj_08_a01_bs_enin Elearning Course 2.00 Estimating Activity Resources and Durations / Estimating Activity Resources and Durations proj_08_a02_bs_enin Elearning Course 2.00 Developing and Controlling the Project Schedule / Developing and Controlling the Project Schedule proj_08_a03_bs_enin Elearning Course 2.00 Project Cost Management (PMBOK Guide Fourth Edition aligned) / Project Cost Management (PMBOK Guide Fourth Edition aligned) Estimating and Budgeting Project Costs / Estimating and Budgeting Project Costs proj_09_a01_bs_enin Elearning Course 2.00 Controlling Costs / Controlling Costs proj_09_a02_bs_enin Elearning Course 1.50 Project Quality Management (PMBOK Guide Fourth Edition aligned) / Project Quality Management (PMBOK Guide Fourth Edition aligned) Project Quality Planning / Project Quality Planning proj_10_a01_bs_enin Elearning Course 2.00 Quality Assurance and Quality Control / Quality Assurance and Quality Control proj_10_a02_bs_enin Elearning Course 2.00 82

IT Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Team Building Curriculum Optimising Your Performance on a Team / Optimizing Your Performance On a Team Being an Effective Team Member / Being an Effective Team Member team_02_a01_bs_enin Elearning Course 1.00 Effective Team Communication / Effective Team Communication team_02_a04_bs_enin Elearning Course 1.00 Elements of a Bonded Team / Elements of a Cohesive Team team_02_a03_bs_enin Elearning Course 1.00 Establishing Team Goals and Responsibilities / Establishing Team Goals and Responsibilities team_02_a02_bs_enin Elearning Course 1.00 Using Feedback to Improve Team Performance / Using Feedback to Improve Team Performance team_02_a05_bs_enin Elearning Course 1.00 Leading Teams / Leading Teams Leading Teams: Building Trust and Commitment / Leading Teams: Building Trust and Commitment team_03_a04_bs_enin Elearning Course 1.00 Leading Teams: Dealing with Conflict / Leading Teams: Dealing with Conflict team_03_a07_bs_enin Elearning Course 1.00 Leading Teams: Developing the Team and its Culture / Leading Teams: Developing the Team and its Culture team_03_a03_bs_enin Elearning Course 1.00 Leading Teams: Establishing Goals, Roles and Guidelines / Leading Teams: Establishing Goals, Roles, and Guideteam_03_a02_bs_enin Elearning Course 1.00 Leading Teams: Promoting Effective Communication and Collaboration / Leading Teams: Fostering Effective Coteam_03_a05_bs_enin Elearning Course 1.00 Leading Teams: Launching a Successful Team / Leading Teams: Launching a Successful Team team_03_a01_bs_enin Elearning Course 1.00 Leading Teams: Managing Virtual Teams / Leading Teams: Managing Virtual Teams team_03_a08_bs_enin Elearning Course 1.00 Leading Teams: Motivating and Optimising Performance / Leading Teams: Motivating and Optimizing Perform team_03_a06_bs_enin Elearning Course 1.00 Hindi आईट प र फ़ शनल प यक रम PROJECT EFFECTIVENESS ट म वक स प यक रम ट म म अपन प रदशर न ब हतर बन ए / Optimizing Your Performance On a Team ट म क एक प रभ व सद य बनन / Being an Effective Team Member team_02_a01_bs_hi Elearning Course 1.00 ट म क ल य तथ उ तरद य व नध र रत करन / Establishing Team Goals and Responsibilities team_02_a02_bs_hi Elearning Course 1.00 एकज ट ट म क एल म ट / Elements of a Cohesive Team team_02_a03_bs_hi Elearning Course 1.00 प रभ वश ल ट म स व द / Effective Team Communication team_02_a04_bs_hi Elearning Course 1.00 ट म प रदशर न म स ध र क लए फ़ डब क क उपय ग करन / Using Feedback to Improve Team Performance team_02_a05_bs_hi Elearning Course 1.00 ट म क न त व करन / Leading Teams ट म क न त व करन : एक सफल ट म क ल च करन / Leading Teams: Launching a Successful Team team_03_a01_bs_hi Elearning Course 1.00 ट म क न त व करन : ल य, भ मक ए, और दश नद श थ पत करन / Leading Teams: Establishing Goals, Roles, team_03_a02_bs_hi Elearning Course 1.00 ट म क ल ड करन : ट म और उसक स क त क वक स करन / Leading Teams: Developing the Team and its Cultuteam_03_a03_bs_hi Elearning Course 1.00 ट म क न त व करन : व व स और प र तबद धत वक सत करन / Leading Teams: Building Trust and Commitment team_03_a04_bs_hi Elearning Course 1.00 ट म क न त व करन : प रभ व स व द और सहय ग क बढ़ व द न / Leading Teams: Fostering Effective Communicati team_03_a05_bs_hi Elearning Course 1.00 ट म क न त व करन : प रदशर न क प र रत करन और ब हतर बन न / Leading Teams: Motivating and Optimizing Perfoteam_03_a06_bs_hi Elearning Course 1.00 ट म क न त व करन : वर ध स नपटन / Leading Teams: Dealing with Conflict team_03_a07_bs_hi Elearning Course 1.00 ट म क न त व करन : वच र अल ट म क प रब धन / Leading Teams: Managing Virtual Teams team_03_a08_bs_hi Elearning Course 1.00 83

Desktop Skill Courseware Area Curriculum Series Course Title Course# Asset Type DESKTOP COMPUTER SKILLS Adobe Adobe Flash CS5 Introduction to Adobe Flash Professional CS5 at_fcsp_a01_it_enus Elearning Course 1.50 Drawing and Working with Images in Flash CS5 at_fcsp_a02_it_enus Elearning Course 3.00 Using Flash CS5 Libraries, Text, and Components at_fcsp_a03_it_enus Elearning Course 3.00 Animation in Flash CS5 at_fcsp_a04_it_enus Elearning Course 2.00 ActionScript and Multimedia in Flash CS5 at_fcsp_a05_it_enus Elearning Course 2.00 Creating Navigation and Publishing Movies in Flash CS5 at_fcsp_a06_it_enus Elearning Course 1.50 Adobe Photoshop CS5 Photoshop CS5: Getting Started at_pcsp_a01_it_enus Elearning Course 2.00 Photoshop CS5: Beyond the Basics at_pcsp_a02_it_enus Elearning Course 3.00 Adobe Dreamweaver CS5 Setting up a Site and Adding Content in Dreamweaver CS5 at_dcsp_a01_it_enus Elearning Course 2.50 Adding Links and Images in Dreamweaver CS5 at_dcsp_a02_it_enus Elearning Course 2.00 Tables, Accessibility, and Standards in Dreamweaver CS5 at_dcsp_a03_it_enus Elearning Course 1.50 Reusing Content in Dreamweaver CS5 at_dcsp_a04_it_enus Elearning Course 1.50 Creating Interactive Web Pages in Dreamweaver CS5 at_dcsp_a05_it_enus Elearning Course 2.50 Cascading Style Sheets in Dreamweaver CS5 at_dcsp_a06_it_enus Elearning Course 2.50 Adobe Reader X Adobe Reader X at_adre_a01_dt_enus Elearning Course 1.00 Adobe AIR 3 Adobe Air 3 for Flash CS5.5 Developers at_airr_a01_it_enus Elearning Course 1.00 Adobe InDesign CS5 Adobe InDesign CS5: Fundamentals at_idct_a01_it_enus Elearning Course 2.50 Adobe Acrobat Pro X1 Adobe Acrobat Pro XI Fundamentals at_adat_a01_dt_enus Elearning Course 1.00 Adobe Captivate 7 Adobe Captivate 7 Fundamentals at_capt_a01_dt_enus Elearning Course 1.00 Adobe Captivate 7 Editing Project Files at_capt_a02_dt_enus Elearning Course 0.50 Adobe Dreamweaver CC Adobe Dreamweaver CC Essentials at_dcsc_a01_dt_enus Elearning Course 1.00 Adobe Flash Professional CC Adobe Flash Professional CC Introduction and Basic Tools at_fscc_a01_dt_enus Elearning Course 1.00 Adobe Flash Professional CC Working with ActionScript at_fscc_a02_dt_enus Elearning Course 1.00 Adobe Flash Professional CC Additional Tools and Features at_fscc_a03_dt_enus Elearning Course 1.00 Adobe Illustrator CC Adobe Illustrator CC Fundamentals at_icsc_a01_dt_enus Elearning Course 1.00 Adobe Illustrator CC Tools and Techniques at_icsc_a02_dt_enus Elearning Course 1.00 Adobe Illustrator CC Modifying with Effects at_icsc_a03_dt_enus Elearning Course 1.00 Adobe Illustrator CC Advanced Tools and Effects at_icsc_a04_dt_enus Elearning Course 0.50 Adobe InDesign CC Adobe InDesign CC Essentials at_idcc_a01_dt_enus Elearning Course 1.00 Adobe InDesign CC Essential Tools at_idcc_a02_dt_enus Elearning Course 1.00 Adobe InDesign CC Advanced Features at_idcc_a03_dt_enus Elearning Course 1.00 Adobe CC Overview New Features Adobe CC Overview of New Features at_nfcc_a01_dt_enus Elearning Course 1.00 Adobe Photoshop CC Adobe Photoshop CC Fundamentals at_pcsc_a01_dt_enus Elearning Course 1.00 Adobe Photoshop CC Essential Elements at_pcsc_a02_dt_enus Elearning Course 1.00 Adobe Photoshop CC Color and Transforming at_pcsc_a03_dt_enus Elearning Course 1.00 Adobe Photoshop CC Tools and Features at_pcsc_a04_dt_enus Elearning Course 1.00 Adobe Photoshop CC Advanced Tools and Features at_pcsc_a05_dt_enus Elearning Course 1.00 Adobe Premiere Elements 12 Adobe Premiere Elements 12 Essentials at_pret_a01_dt_enus Elearning Course 0.50 Adobe ColdFusion 10 Adobe ColdFusion 10 Fundamentals at_cfus_a01_it_enus Elearning Course 1.00 Best Practices for Desktop Users Information Security for End Users Introduction to Information Security db_iseu_a01_dt_enus Elearning Course 1.00 Using your Desktop Computer and Mobile Devices Safely db_iseu_a02_dt_enus Elearning Course 1.00 Using E mail, the Internet, and Social Media Safely in a Corporate Environment db_iseu_a03_dt_enus Elearning Course 1.00 Microsoft Office 2013 Microsoft Office 2013: Beginning Word Performing Basic Tasks in Word 2013 mo_bgwo_a01_dt_enus Elearning Course 1.00 Editing and Formatting in Word 2013 mo_bgwo_a02_dt_enus Elearning Course 1.00 Structuring a Document in Word 2013 mo_bgwo_a03_dt_enus Elearning Course 1.00 Adding Lists and Objects in Word 2013 mo_bgwo_a04_dt_enus Elearning Course 0.50 Using Tables in Word 2013 mo_bgwo_a05_dt_enus Elearning Course 0.50 Microsoft Office 2013: Beginning Access Creating and Populating a Database in Access 2013 mo_bgas_a01_dt_enus Elearning Course 1.00 Modifying Tables in Access 2013 mo_bgas_a02_dt_enus Elearning Course 1.00 Creating and Modifying Queries in Access 2013 mo_bgas_a03_dt_enus Elearning Course 1.00 Creating and Modifying Forms in Access 2013 mo_bgas_a04_dt_enus Elearning Course 1.00 Creating and Modifying Reports in Access 2013 mo_bgas_a05_dt_enus Elearning Course 1.00 Microsoft Project 2013 Setting up a Project in Project 2013 mo_bgpj_a01_dt_enus Elearning Course 1.00 Task based Scheduling in Project 2013 mo_bgpj_a02_dt_enus Elearning Course 1.00 Resource Management in Project 2013 mo_bgpj_a03_dt_enus Elearning Course 1.00 Tools for Tracking Project Performance in Project 2013 mo_bgpj_a04_dt_enus Elearning Course 1.00 Communicate and Finalize Project Information Using Project 2013 mo_bgpj_a05_dt_enus Elearning Course 1.00 Microsoft Office 2013: Advanced Outlook Formatting E mail and Configuring Message Options in Outlook 2013 mo_adou_a01_dt_enus Elearning Course 1.00 Management and Customization in Outlook 2013 mo_adou_a02_dt_enus Elearning Course 1.00 84

Desktop Skill Courseware Area Curriculum Series Course Title Course# Asset Type Mail Automation, Cleanup, and Storage in Outlook 2013 mo_adou_a03_dt_enus Elearning Course 1.00 Collaboration and Customization with the Calendar, Contacts and Tasks in Outlook 2013 mo_adou_a04_dt_enus Elearning Course 1.00 Microsoft Office 2013: Power User Excel Sharing and Linking Data, and Adding Office Apps to Excel 2013 mo_puel_a01_dt_enus Elearning Course 0.50 Reviewing and Protecting Content in Excel 2013 mo_puel_a02_dt_enus Elearning Course 1.00 Advanced Formats and Layouts in Excel 2013 mo_puel_a03_dt_enus Elearning Course 1.00 Advanced Formulas and Functions in Excel 2013 mo_puel_a04_dt_enus Elearning Course 1.00 Using Financial Functions and What If Analysis in Excel 2013 mo_puel_a05_dt_enus Elearning Course 1.00 Using PivotTables, PivotCharts, and Advanced Charts in Excel 2013 mo_puel_a06_dt_enus Elearning Course 1.00 Microsoft Office 2013: SharePoint for Power Users Configuring Pages, Sites, and Content in SharePoint 2013 mo_sppu_a01_dt_enus Elearning Course 1.00 Configuring Lists, Libraries, E mail, and Announcements in SharePoint 2013 mo_sppu_a02_dt_enus Elearning Course 1.00 Managing Templates, Views, and Versioning in SharePoint 2013 mo_sppu_a03_dt_enus Elearning Course 1.00 Managing Web Parts, Users, and Groups in SharePoint 2013 mo_sppu_a04_dt_enus Elearning Course 1.00 Using and Configuring Search in SharePoint 2013 mo_sppu_a05_dt_enus Elearning Course 1.00 Workflows, Collaboration, and Analysis in SharePoint 2013 mo_sppu_a06_dt_enus Elearning Course 1.00 Microsoft Office 2013: Advanced Excel Creating and Customizing Visual Elements in Excel 2013 mo_adel_a01_dt_enus Elearning Course 1.00 Customizing Options and Views in Excel 2013 mo_adel_a02_dt_enus Elearning Course 1.00 Manipulating Data in Excel 2013 mo_adel_a03_dt_enus Elearning Course 1.00 Data Search, Data Validation, and Macros in Excel 2013 mo_adel_a04_dt_enus Elearning Course 1.50 Microsoft Office 2013: Advanced PowerPoint Advanced Slide Shows Tools in PowerPoint 2013 mo_adpw_a01_dt_enus Elearning Course 1.00 Sharing, Printing, Protecting and Delivery Presentations In PowerPoint 2013 mo_adpw_a02_dt_enus Elearning Course 1.50 Microsoft Office 2013: Advanced Word Advanced Formatting in Word 2013 mo_adwo_a01_dt_enus Elearning Course 1.00 Customizing Document Layout in Word 2013 mo_adwo_a02_dt_enus Elearning Course 1.00 Advanced Table Customization in Word 2013 mo_adwo_a03_dt_enus Elearning Course 1.00 Inserting and Formatting Graphics in Word 2013 mo_adwo_a04_dt_enus Elearning Course 1.00 Navigating and Reviewing Documents in Word 2013 mo_adwo_a05_dt_enus Elearning Course 1.00 Reference Tools and Mail Merge in Word 2013 mo_adwo_a06_dt_enus Elearning Course 1.00 Adjusting Document Views and Customizing the Appearance of Word 2013 mo_adwo_a07_dt_enus Elearning Course 1.00 Sharing and Collaboration in Word 2013 mo_adwo_a08_dt_enus Elearning Course 1.00 Microsoft Office 2013: Beginning Excel Creating Workbooks, Worksheets, and Data in Excel 2013 mo_bgel_a01_dt_enus Elearning Course 1.00 Saving and Printing Data in Excel 2013 mo_bgel_a02_dt_enus Elearning Course 1.00 Formatting Cells and Worksheets in Excel 2013 mo_bgel_a03_dt_enus Elearning Course 1.00 Formatting Data in Excel 2013 mo_bgel_a04_dt_enus Elearning Course 1.00 Presenting Data using Conditional Formatting and Sparklines in Excel 2013 mo_bgel_a05_dt_enus Elearning Course 1.00 Performing Calculations Using Functions in Excel 2013 mo_bgel_a06_dt_enus Elearning Course 1.00 Presenting Data in Tables and Charts in Excel 2013 mo_bgel_a07_dt_enus Elearning Course 1.00 Microsoft Office 2013: Beginning Outlook Working with E mail in Outlook 2013 mo_bgou_a01_dt_enus Elearning Course 1.00 Managing E mail in Outlook 2013 mo_bgou_a02_dt_enus Elearning Course 1.00 Working with Contacts in Outlook 2013 mo_bgou_a03_dt_enus Elearning Course 1.00 Scheduling with Appointments, Events, and Tasks in Outlook 2013 mo_bgou_a04_dt_enus Elearning Course 1.00 Working with Meetings in Outlook 2013 mo_bgou_a05_dt_enus Elearning Course 1.00 Microsoft Office 2013: Beginning PowerPoint Creating Presentations in PowerPoint 2013 mo_bgpw_a01_dt_enus Elearning Course 1.00 Enhancing PowerPoint 2013 Presentations mo_bgpw_a02_dt_enus Elearning Course 1.00 Animations and Media in PowerPoint 2013 mo_bgpw_a03_dt_enus Elearning Course 1.00 Finalizing a PowerPoint 2013 Presentation mo_bgpw_a04_dt_enus Elearning Course 1.00 Microsoft Office 2013: SharePoint for End Users Navigating, Lists, Libraries, Alerts, and Document Sets in SharePoint 2013 mo_speu_a01_dt_enus Elearning Course 1.00 My Site and Social Features in SharePoint 2013 mo_speu_a02_dt_enus Elearning Course 1.00 Community Sites, Search, and Office Integration in SharePoint 2013 mo_speu_a03_dt_enus Elearning Course 1.00 Microsoft Office Online and Office 365 Introducing Microsoft Office Online for Personal Use mo_oone_a01_dt_enus Elearning Course 1.50 Using the Microsoft Office Online Applications mo_oone_a02_dt_enus Elearning Course 1.00 Introducing Microsoft Office 365 Applications mo_oone_a03_dt_enus Elearning Course 1.00 Working with Documents in Microsoft Office 365 mo_oone_a04_dt_enus Elearning Course 1.00 Microsoft OneNote 2013 The Microsoft OneNote 2013 Interface mo_onnt_a01_dt_enus Elearning Course 0.50 Getting Started with Microsoft OneNote 2013 mo_onnt_a02_dt_enus Elearning Course 1.00 Working With and Sharing Content in Microsoft OneNote 2013 mo_onnt_a03_dt_enus Elearning Course 1.00 OneNote 2013 Integration with Other Microsoft Applications mo_onnt_a04_dt_enus Elearning Course 1.00 Microsoft Lync 2013 Microsoft Lync 2013 mo_lynd_a01_dt_enus Elearning Course 1.00 Microsoft Office 2010 Microsoft Office 2010: New Features Office 2010 New Core Features mo_otnf_a01_dt_enus Elearning Course 1.00 New Messaging and Collaboration Features in Office 2010 mo_otnf_a02_dt_enus Elearning Course 1.00 Office 2010 Web Apps and New Features in Publisher and Mobile mo_otnf_a03_dt_enus Elearning Course 1.00 Microsoft Office 2010 New Features for Users Migrating from Office 2003 The New Office 2010 Interface, Word 2010, and Excel 2010 mo_nfum_a01_dt_enus Elearning Course 1.00 Outlook 2010 and Collaboration in Office 2010 mo_nfum_a02_dt_enus Elearning Course 1.00 New Features for PowerPoint, Publisher, and Access in Office 2010 mo_nfum_a03_dt_enus Elearning Course 1.00 Microsoft Office 2010: Beginning Word Getting Started with Word 2010 mo_bwrd_a01_dt_enus Elearning Course 1.00 Formatting and Working with Text in Word 2010 mo_bwrd_a02_dt_enus Elearning Course 1.00 Organizing and Arranging Text in Word 2010 mo_bwrd_a03_dt_enus Elearning Course 1.00 Moving Around in Word 2010 mo_bwrd_a04_dt_enus Elearning Course 1.00 Structuring Word 2010 Documents mo_bwrd_a05_dt_enus Elearning Course 1.00 Reviewing Documents in Word 2010 mo_bwrd_a06_dt_enus Elearning Course 1.00 85

Desktop Skill Courseware Area Curriculum Series Course Title Course# Asset Type Saving, Sharing, and Printing in Word 2010 mo_bwrd_a07_dt_enus Elearning Course 1.00 Customizing the Behavior and Appearance of Word 2010 mo_bwrd_a08_dt_enus Elearning Course 1.00 Drawing and Inserting Graphics in Word 2010 mo_bwrd_a09_dt_enus Elearning Course 1.00 Microsoft SharePoint 2010: New Features for End Users SharePoint 2010 New Features for End Users mo_nspe_a01_dt_enus Elearning Course 1.00 Microsoft SharePoint 2010 for End Users Getting Started with SharePoint 2010 mo_ospe_a01_dt_enus Elearning Course 1.00 Using SharePoint 2010 with Office 2010 mo_ospe_a02_dt_enus Elearning Course 1.00 Microsoft SharePoint 2010: New Features for Power Users Microsoft SharePoint 2010: New Features for Power Users mo_nspp_a01_dt_enus Elearning Course 1.00 Microsoft SharePoint 2010 for Power Users Managing SharePoint 2010 Sites, Lists, and Libraries mo_ospp_a01_dt_enus Elearning Course 1.00 Managing SharePoint 2010 Pages and Components mo_ospp_a02_dt_enus Elearning Course 1.00 SharePoint 2010 Security and Business Intelligence mo_ospp_a03_dt_enus Elearning Course 1.00 Microsoft Office 2010: Beginning Excel Getting Started with Excel 2010 mo_bexl_a01_dt_enus Elearning Course 1.00 Applying Basic Data Formatting in Excel 2010 mo_bexl_a02_dt_enus Elearning Course 1.00 Moving and Getting Around in Excel 2010 mo_bexl_a03_dt_enus Elearning Course 1.00 Moving Data and Modifying Worksheets in Excel 2010 mo_bexl_a04_dt_enus Elearning Course 1.00 Saving, Sending, and Printing Excel 2010 Workbooks mo_bexl_a05_dt_enus Elearning Course 1.00 Using Conditional Formatting, Tables, and Sparklines in Excel 2010 mo_bexl_a06_dt_enus Elearning Course 1.00 Reviewing and Protecting Content in Excel 2010 mo_bexl_a07_dt_enus Elearning Course 1.00 Using Basic Formulas in Excel 2010 mo_bexl_a08_dt_enus Elearning Course 1.00 Using Basic Functions with Excel 2010 mo_bexl_a09_dt_enus Elearning Course 1.00 Inserting Basic Charts in Excel 2010 mo_bexl_a10_dt_enus Elearning Course 1.00 Adding Visuals, Themes, and Styles to Excel 2010 Workbooks mo_bexl_a11_dt_enus Elearning Course 1.00 Microsoft Office 2010: Beginning Outlook Getting Started with Outlook 2010 mo_bout_a01_dt_enus Elearning Course 1.00 Managing Conversations and Organizing E mail in Outlook 2010 mo_bout_a02_dt_enus Elearning Course 1.00 Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010 mo_bout_a03_dt_enus Elearning Course 1.00 Using the Calendar for Appointments, Events, and Meetings in Outlook 2010 mo_bout_a04_dt_enus Elearning Course 1.00 Managing Meetings and Customizing the Calendar in Outlook 2010 mo_bout_a05_dt_enus Elearning Course 1.00 Outlook 2010 Social Connector and Messaging mo_bout_a06_dt_enus Elearning Course 1.00 Working with Contacts in Outlook 2010 mo_bout_a07_dt_enus Elearning Course 1.00 Using the Tasks, Notes, and Journal Features in Outlook 2010 mo_bout_a08_dt_enus Elearning Course 1.00 Microsoft Office 2010: Advanced Word Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010 mo_awrd_a01_dt_enus Elearning Course 1.00 Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010 mo_awrd_a02_dt_enus Elearning Course 1.00 Forms, Fields, and Mail Merge in Word 2010 mo_awrd_a03_dt_enus Elearning Course 1.00 Managing, Inspecting, and Recovering Word 2010 Documents mo_awrd_a04_dt_enus Elearning Course 1.00 Creating and Formatting Tables in Word 2010 mo_awrd_a05_dt_enus Elearning Course 1.00 Manipulating Tables in Word 2010 mo_awrd_a06_dt_enus Elearning Course 1.00 Embedding Charts and Tables into Word 2010 mo_awrd_a07_dt_enus Elearning Course 1.00 Microsoft Office 2010: Advanced Excel Customizing Visual Elements in Excel 2010 mo_aexl_a01_dt_enus Elearning Course 1.00 Workbook Settings, Conditional Formatting, and Number Formats in Excel 2010 mo_aexl_a02_dt_enus Elearning Course 1.00 Organizing Data and Objects in Excel 2010 mo_aexl_a03_dt_enus Elearning Course 1.00 Verifying Excel 2010 Data and Formulas mo_aexl_a04_dt_enus Elearning Course 1.00 Automating Excel 2010 Tasks Using Macros mo_aexl_a05_dt_enus Elearning Course 1.00 Analyzing Data with What if Analysis in Excel 2010 mo_aexl_a06_dt_enus Elearning Course 1.00 PivotTables and PivotCharts in Excel 2010 mo_aexl_a07_dt_enus Elearning Course 1.00 PivotTable Filters, Calculations, and PowerPivot mo_aexl_a08_dt_enus Elearning Course 1.00 Microsoft Office 2010: Advanced Outlook Formatting E mail and Configuring Message Options in Outlook 2010 mo_aout_a01_dt_enus Elearning Course 1.00 Customizing Outlook 2010 and Managing Accounts mo_aout_a02_dt_enus Elearning Course 1.00 Managing E mail with Rules, Automatic Replies, and Alerts in Outlook 2010 mo_aout_a03_dt_enus Elearning Course 1.00 Working with Files and Folders and Using Search and RSS Feeds in Outlook 2010 mo_aout_a04_dt_enus Elearning Course 1.00 Data Files, Archiving, and Send/Receive Groups in Outlook 2010 mo_aout_a05_dt_enus Elearning Course 1.00 Implementing Security with Outlook 2010 mo_aout_a06_dt_enus Elearning Course 1.00 Accessing Exchange Remotely and Using Forms in Outlook 2010 mo_aout_a07_dt_enus Elearning Course 1.00 Microsoft Office 2010: Beginning PowerPoint Getting Started with PowerPoint 2010 mo_bppt_a01_dt_enus Elearning Course 1.00 Visually Enhancing PowerPoint 2010 Presentations mo_bppt_a02_dt_enus Elearning Course 1.00 Adding Images to Presentations in PowerPoint 2010 mo_bppt_a03_dt_enus Elearning Course 1.00 Using Multimedia and Animations in PowerPoint 2010 mo_bppt_a04_dt_enus Elearning Course 1.00 Microsoft Office 2010: Advanced PowerPoint Using Advanced Slide Show Tools in PowerPoint 2010 mo_appt_a01_dt_enus Elearning Course 1.00 Collaborating and Sharing Presentations in PowerPoint 2010 mo_appt_a02_dt_enus Elearning Course 1.00 Microsoft Office 2010: Beginning Access Getting Started with Access 2010 mo_bacc_a01_dt_enus Elearning Course 1.00 Creating Basic Tables in Access 2010 mo_bacc_a02_dt_enus Elearning Course 1.00 Data Manipulation and Simple Relationships in Access 2010 mo_bacc_a03_dt_enus Elearning Course 1.00 Introduction to Forms in Access 2010 mo_bacc_a04_dt_enus Elearning Course 1.00 Modifying Basic Forms in Access 2010 mo_bacc_a05_dt_enus Elearning Course 1.00 Introduction to Queries in Access 2010 mo_bacc_a06_dt_enus Elearning Course 1.00 Introduction to Reports in Access 2010 mo_bacc_a07_dt_enus Elearning Course 1.00 Microsoft Office 2010: Beginning Project Introduction to Project Management using Project 2010 mo_bprj_a01_dt_enus Elearning Course 1.00 Introduction to Project 2010 mo_bprj_a02_dt_enus Elearning Course 1.00 Initializing a Project with Project 2010 mo_bprj_a03_dt_enus Elearning Course 1.00 Defining Project Properties in Project 2010 mo_bprj_a04_dt_enus Elearning Course 1.00 Building a Schedule with Project 2010 mo_bprj_a05_dt_enus Elearning Course 1.00 Creating Resources in Project 2010 mo_bprj_a06_dt_enus Elearning Course 1.00 Managing Resource Assignments with Project 2010 mo_bprj_a07_dt_enus Elearning Course 1.00 86

Desktop Skill Courseware Area Curriculum Series Course Title Course# Asset Type Monitoring Schedule Performance with Project 2010 mo_bprj_a08_dt_enus Elearning Course 1.00 Communicating Project Information with Project 2010 mo_bprj_a09_dt_enus Elearning Course 1.00 Microsoft Office 2010: Advanced Access Advanced Importing and Exporting with Access 2010 mo_aacc_a01_dt_enus Elearning Course 1.00 PivotTables and PivotCharts in Access 2010 mo_aacc_a02_dt_enus Elearning Course 1.00 Retrieving, Validating, and Attaching Data in Access 2010 mo_aacc_a03_dt_enus Elearning Course 1.00 Subforms, Subreports, and Conditional Formatting in Access 2010 mo_aacc_a04_dt_enus Elearning Course 1.00 Joins, SQL, and Action Queries in Access 2010 mo_aacc_a05_dt_enus Elearning Course 1.00 Using Access 2010 with SharePoint and Access Services mo_aacc_a06_dt_enus Elearning Course 1.00 Access 2010 Macros and VBA mo_aacc_a07_dt_enus Elearning Course 1.00 Optimizing, Securing, and Sharing Access 2010 Databases mo_aacc_a08_dt_enus Elearning Course 1.00 Microsoft Office 2010: Power User Excel Sharing Excel 2010 Workbooks Online and on a Network mo_pexl_a01_dt_enus Elearning Course 1.00 Using Excel 2010 to Collaborate Online and with Other Office Applications mo_pexl_a02_dt_enus Elearning Course 1.00 Using Lookup, Reference, Math, and Text Functions in Excel 2010 mo_pexl_a03_dt_enus Elearning Course 1.00 Manipulating Formulas and Using Forms in Excel 2010 mo_pexl_a04_dt_enus Elearning Course 1.00 Using Excel 2010 Data Connections: Web Queries, XML, and Databases mo_pexl_a05_dt_enus Elearning Course 1.00 Microsoft Office 2010: Advanced Project Advanced Customizing with Project 2010 mo_aprj_a01_dt_enus Elearning Course 1.00 Advanced Tools for Managing Multiple Projects with Project 2010 mo_aprj_a02_dt_enus Elearning Course 1.00 Advanced Resource Management with Project 2010 mo_aprj_a03_dt_enus Elearning Course 1.00 Advanced Scheduling Management with Project 2010 mo_aprj_a04_dt_enus Elearning Course 1.00 Advanced Reporting and Management Tools in Project 2010 mo_aprj_a05_dt_enus Elearning Course 1.00 Microsoft Office 2010: Beginning Visio Getting Started with Visio 2010 mo_bvis_a01_dt_enus Elearning Course 1.00 Working with Diagrams in Visio 2010 mo_bvis_a02_dt_enus Elearning Course 1.00 Collaboration, Evaluation and Printing in Visio 2010 mo_bvis_a03_dt_enus Elearning Course 1.00 Microsoft OneNote 2010 for End Users Microsoft Office 2010: Managing Information with OneNote mo_onel_a01_dt_enus Elearning Course 1.00 Microsoft Office 2010: Sharing Information with OneNote mo_onel_a02_dt_enus Elearning Course 1.00 Microsoft Office 2010: Lync for End Users Microsoft Office 2010: Getting Started with Lync mo_lync_a01_dt_enus Elearning Course 1.00 Microsoft Office 2010: Lync Meetings, Calls, Sharing and Collaboration mo_lync_a02_dt_enus Elearning Course 1.00 Microsoft Office for Mac 2011 Microsoft Office: Beginning Word for Mac 2011 Microsoft Word for Mac 2011: Getting Started om_bwmc_a01_dt_enus Elearning Course 1.00 Microsoft Word for Mac 2011: Formatting and Working with Text om_bwmc_a02_dt_enus Elearning Course 1.00 Microsoft Word for Mac 2011: Structuring and Organizing Documents om_bwmc_a03_dt_enus Elearning Course 1.00 Microsoft Word for Mac 2011: Moving Around a Document om_bwmc_a04_dt_enus Elearning Course 1.00 Microsoft Word for Mac 2011: Adding and Formatting Images om_bwmc_a05_dt_enus Elearning Course 1.00 Microsoft Word for Mac 2011: Creating and Formatting Tables om_bwmc_a06_dt_enus Elearning Course 1.00 Microsoft Word for Mac 2011: Saving, Printing, and Spellchecking om_bwmc_a07_dt_enus Elearning Course 1.00 Microsoft Office: Beginning Excel for Mac 2011 Microsoft Excel for Mac 2011: Getting Started om_bemc_a01_dt_enus Elearning Course 1.00 Microsoft Excel for Mac 2011: Applying Basic Data Formatting om_bemc_a02_dt_enus Elearning Course 1.00 Microsoft Excel for Mac 2011: Navigating the Interface and Viewing Workbooks om_bemc_a03_dt_enus Elearning Course 1.00 Microsoft Excel for Mac 2011: Moving Data and Modifying Worksheets om_bemc_a04_dt_enus Elearning Course 1.00 Microsoft Excel for Mac 2011: Using Basic Formulas om_bemc_a05_dt_enus Elearning Course 1.00 Microsoft Excel for Mac 2011: Using Basic Functions om_bemc_a06_dt_enus Elearning Course 1.00 Microsoft Excel for Mac 2011: Inserting Basic Charts om_bemc_a07_dt_enus Elearning Course 1.00 Microsoft Excel for Mac 2011: Saving, Sending, and Printing Workbooks om_bemc_a08_dt_enus Elearning Course 1.00 Microsoft Office: Beginning Outlook for Mac 2011 Microsoft Outlook for Mac 2011: Getting Started om_bomc_a01_dt_enus Elearning Course 1.00 Microsoft Outlook for Mac 2011: Managing Conversations and E mail om_bomc_a02_dt_enus Elearning Course 1.00 Microsoft Outlook for Mac 2011: Mastering E mail om_bomc_a03_dt_enus Elearning Course 1.00 Microsoft Outlook for Mac 2011: Scheduling with the Calendar om_bomc_a04_dt_enus Elearning Course 1.00 Microsoft Outlook for Mac 2011: Managing Contacts om_bomc_a05_dt_enus Elearning Course 1.00 Moving Beyond E mail to Maximize Microsoft Outlook s Potential om_bomc_a06_dt_enus Elearning Course 1.00 Microsoft Office: Beginning PowerPoint for Mac 2011 Microsoft PowerPoint for Mac 2011: Getting Started om_bpmc_a01_dt_enus Elearning Course 1.00 Microsoft PowerPoint for Mac 2011: Adding Simple Presentation Enhancements om_bpmc_a02_dt_enus Elearning Course 1.00 Microsoft PowerPoint for Mac 2011: Using Media Files in a Presentation om_bpmc_a03_dt_enus Elearning Course 1.00 Microsoft PowerPoint for Mac 2011: Animations and Presentation Tools om_bpmc_a04_dt_enus Elearning Course 1.00 Microsoft Office 2007 Microsoft Office 2007: Beginning Word Getting Started with Word 2007 mo_bgwd_a01_dt_enus Elearning Course 1.00 Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_enus Elearning Course 2.00 Structuring, Editing, Saving, and Opening Documents in Word 2007 mo_bgwd_a03_dt_enus Elearning Course 2.00 Printing, Help, and Automated Formatting in Word 2007 mo_bgwd_a04_dt_enus Elearning Course 2.00 Working with Documents in Word 2007 mo_bgwd_a05_dt_enus Elearning Course 2.00 Microsoft Office 2007: Advanced Word Advanced Formatting in Word 2007 mo_adwd_a01_dt_enus Elearning Course 1.50 Advanced Document Navigation and Document Reviews in Word 2007 mo_adwd_a02_dt_enus Elearning Course 2.50 Using Tables, Charts, and Graphics in Word 2007 mo_adwd_a03_dt_enus Elearning Course 2.50 Microsoft Office 2007: Word for the Power User Advanced Data Manipulation Features in Word 2007 mo_wdpu_a01_dt_enus Elearning Course 1.00 Advanced Document Features in Word 2007 mo_wdpu_a02_dt_enus Elearning Course 1.50 Collaborative Features in Word 2007 mo_wdpu_a03_dt_enus Elearning Course 2.00 Microsoft Office 2007: Beginning Excel Getting Started with Excel 2007 mo_bgex_a01_dt_enus Elearning Course 2.00 Manipulating and Formatting Data and Worksheets in Excel 2007 mo_bgex_a02_dt_enus Elearning Course 3.50 Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_enus Elearning Course 1.50 Excel 2007 Formulas and Functions mo_bgex_a04_dt_enus Elearning Course 2.00 Excel 2007 Charts, Pictures, Themes, and Styles mo_bgex_a06_dt_enus Elearning Course 1.50 87

Desktop Skill Courseware Area Curriculum Series Course Title Course# Asset Type Microsoft Office 2007: Advanced Excel Advanced Formatting in Excel 2007 mo_adex_a01_dt_enus Elearning Course 2.00 Advanced Data Management in Excel 2007 mo_adex_a02_dt_enus Elearning Course 1.50 Advanced Customization in Excel 2007 mo_adex_a03_dt_enus Elearning Course 2.00 Microsoft Office 2007: Excel for the Power User Analyzing Data in Excel 2007 mo_expu_a01_dt_enus Elearning Course 3.50 Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_enus Elearning Course 2.00 Exchanging Data with Excel 2007 mo_expu_a03_dt_enus Elearning Course 3.00 Microsoft Office 2007: Beginning PowerPoint Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_enus Elearning Course 1.50 Adding Graphics to Presentations in PowerPoint 2007 mo_bgpp_a02_dt_enus Elearning Course 1.50 Adding Multimedia and Animations to Presentations in PowerPoint 2007 mo_bgpp_a03_dt_enus Elearning Course 1.00 Microsoft Office 2007: Advanced PowerPoint Creating Custom Slide Shows in PowerPoint 2007 mo_adpp_a01_dt_enus Elearning Course 1.00 Distributing Presentations in PowerPoint 2007 mo_adpp_a02_dt_enus Elearning Course 1.00 Microsoft Office 2007: Beginning Outlook Getting Started with Outlook 2007 mo_bgol_a01_dt_enus Elearning Course 1.50 Formatting and Managing E mail in Outlook 2007 mo_bgol_a02_dt_enus Elearning Course 3.00 Using the Calendar in Outlook 2007 mo_bgol_a03_dt_enus Elearning Course 3.00 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 mo_bgol_a04_dt_enus Elearning Course 3.00 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007 mo_bgol_a05_dt_enus Elearning Course 2.00 Microsoft Office 2007: Advanced Outlook Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_enus Elearning Course 2.00 Configuring Rules, Alerts, and Junk E mail Settings in Outlook 2007 mo_adol_a02_dt_enus Elearning Course 2.00 Working with SharePoint, Calendars, and Forms in Outlook 2007 mo_adol_a03_dt_enus Elearning Course 2.50 Microsoft Office 2007: Outlook for the Power User Data Security, Archiving, and Working Offline in Outlook 2007 mo_olpu_a01_dt_enus Elearning Course 3.00 Instant, Text, and Unified Messaging in Outlook 2007 mo_olpu_a02_dt_enus Elearning Course 1.00 Business Contact Manager with Outlook 2007 mo_olpu_a03_dt_enus Elearning Course 3.00 Microsoft Office 2007: Beginning Access Getting Started with Access 2007 mo_bgac_a01_dt_enus Elearning Course 1.50 Basic Access 2007 Tables mo_bgac_a02_dt_enus Elearning Course 2.50 Basic Access 2007 Forms mo_bgac_a03_dt_enus Elearning Course 2.00 Queries and Reports in Access 2007 mo_bgac_a04_dt_enus Elearning Course 2.50 Microsoft Office 2007: Advanced Access Importing and Exporting Data and Data Presentation in Access 2007 mo_adax_a01_dt_enus Elearning Course 2.00 Advanced Data Management in Access 2007 mo_adax_a02_dt_enus Elearning Course 3.50 Microsoft Office 2007: Access for the Power User Programmability and Administration in Access 2007 mo_acpu_a01_dt_enus Elearning Course 1.50 Database Administration in Access 2007 mo_acpu_a02_dt_enus Elearning Course 3.00 Microsoft Office 2007: Beginning Visio Creating Visio 2007 Diagrams mo_bgvs_a01_dt_enus Elearning Course 2.50 Enhancing and Customizing Diagrams in Visio 2007 mo_bgvs_a02_dt_enus Elearning Course 3.50 Collaborating and Using Visio 2007 With Other Programs mo_bgvs_a03_dt_enus Elearning Course 1.50 Microsoft Office 2007: Beginning Project Creating and Designing a Project with Project 2007 mo_bgpr_a01_dt_enus Elearning Course 3.50 Specifying and Assigning Resources in Project 2007 mo_bgpr_a02_dt_enus Elearning Course 2.50 Tracking and Reporting Progress with Project 2007 mo_bgpr_a03_dt_enus Elearning Course 3.00 Microsoft Office 2007: Advanced Project Advanced Customization with MS Project 2007 mo_adpr_a01_dt_enus Elearning Course 2.00 Project Data Management and Performance with MS Project 2007 mo_adpr_a02_dt_enus Elearning Course 3.50 Microsoft Office 2007: Publisher Creating Customized Publications with Publisher 2007 mo_pblr_a01_dt_enus Elearning Course 3.00 Extending Publisher 2007 Beyond Publications mo_pblr_a02_dt_enus Elearning Course 2.00 Microsoft Office 2007: Collaborating, Communicating, and Sharing Information Microsoft Office 2007: Collaborating with Groove and Communicator mo_ncmg_a01_dt_enus Elearning Course 2.50 Microsoft Office 2007: Sharing Information with OneNote 2007 mo_ncmg_a02_dt_enus Elearning Course 1.00 Microsoft Office 2007: Outlook Web Access Using Outlook Web Access 2007 mo_otwa_a01_dt_enus Elearning Course 2.00 Outlook Web Access 2007 Advanced Features mo_otwa_a02_dt_enus Elearning Course 1.00 Microsoft Office Live Meeting 2007 for End Users Attending a Microsoft Office 2007 Live Meeting mo_lmeu_a01_dt_enus Elearning Course 1.00 Hosting a Microsoft Office 2007 Live Meeting mo_lmeu_a02_dt_enus Elearning Course 1.50 Microsoft Windows 8 Microsoft Windows 8: End User Windows 8: New Features and Common Tasks mw_eteu_a01_dt_enus Elearning Course 1.00 Files and Connectivity in Windows 8 mw_eteu_a02_dt_enus Elearning Course 1.00 Personalizing Windows 8 mw_eteu_a03_dt_enus Elearning Course 1.00 Working with Apps in Windows 8 mw_eteu_a04_dt_enus Elearning Course 1.00 Internet Explorer 10, File Sharing, and Recovery in Windows 8 mw_eteu_a05_dt_enus Elearning Course 1.00 Managing Hardware and Advanced Options in Windows 8 mw_eteu_a06_dt_enus Elearning Course 1.00 Microsoft Windows 8.1: End User New Features and Common Tasks in Windows 8.1 mw_etev_a01_dt_enus Elearning Course 1.00 Organizing Files and Searching for Items in Windows 8.1 mw_etev_a02_dt_enus Elearning Course 1.00 Personalizing Windows 8.1 mw_etev_a04_dt_enus Elearning Course 1.00 Working with Apps in Windows 8.1 mw_etev_a05_dt_enus Elearning Course 1.00 Getting Online, Sharing, and Using SkyDrive in Windows 8.1 mw_etev_a03_dt_enus Elearning Course 1.00 Managing Hardware and Advanced Options in Windows 8.1 mw_etev_a06_dt_enus Elearning Course 1.00 Microsoft Windows 8.1 Update 1: End User Windows 8.1 Update 1: Navigating the UI mw_etew_a01_dt_enus Elearning Course 1.00 Windows 8.1 Update 1: Working with Files and Apps mw_etew_a02_dt_enus Elearning Course 1.00 Windows 8.1 Update 1: Windows Management and Customization Features mw_etew_a03_dt_enus Elearning Course 1.00 Microsoft Windows 7 Microsoft Windows 7: First Look for End Users 88

Desktop Skill Courseware Area Curriculum Series Course Title Course# Asset Type Microsoft Windows 7: First Look for End Users mw_mwfe_a01_dt_enus Elearning Course 2.00 Microsoft Windows 7: End User Getting Started with Windows 7 mw_mweu_a01_dt_enus Elearning Course 1.50 Setting up and Securing Windows 7 mw_mweu_a02_dt_enus Elearning Course 2.00 Customizing Windows 7 mw_mweu_a03_dt_enus Elearning Course 1.00 Microsoft Internet Explorer 9 Microsoft Internet Explorer 9: End User Microsoft Internet Explorer 9: Browsing and Managing Web Pages id_mcin_a01_dt_enus Elearning Course 1.00 Microsoft Internet Explorer 9: Searching and Subscribing to Web Content id_mcin_a02_dt_enus Elearning Course 1.00 Microsoft Internet Explorer 9: Customization and Security id_mcin_a03_dt_enus Elearning Course 1.00 Microsoft Internet Explorer 8 Microsoft Internet Explorer 8: End User Internet Explorer 8: Basic Features id_mcie_a01_dt_enus Elearning Course 1.50 Internet Explorer 8: Advanced Features id_mcie_a02_dt_enus Elearning Course 1.50 Seagate Crystal Reports Fundamentals of Crystal Reports 2011 Getting Started with Crystal Reports 2011 cr_crre_a01_dt_enus Elearning Course 2.50 SAP Overview of SAP for Project Teams Overview of SAP Solutions sa_ospt_a01_it_enus Elearning Course 2.00 Financial Accounting with SAP sa_ospt_a02_it_enus Elearning Course 2.50 SAP Logistics Modules sa_ospt_a03_it_enus Elearning Course 3.00 SAP ERP Architecture sa_ospt_a04_it_enus Elearning Course 1.50 SAP Administration sa_ospt_a05_it_enus Elearning Course 2.00 SAP Project Planning and Implementation sa_ospt_a06_it_enus Elearning Course 2.00 SAP NetWeaver Platform sa_ospt_a07_it_enus Elearning Course 2.00 SAP Business Suite 7 for End Users SAP Enterprise Resource Planning (ERP) sa_bseu_a01_dt_enus Elearning Course 2.50 SAP Customer Relationship Management (CRM) sa_bseu_a02_dt_enus Elearning Course 2.00 SAP Product Lifecycle Management sa_bseu_a03_dt_enus Elearning Course 2.00 SAP Supply Chain Management sa_bseu_a04_dt_enus Elearning Course 2.00 SAP Supplier Relationship Management sa_bseu_a05_dt_enus Elearning Course 1.50 SAP Business One for End Users SAP Business One Introduction for End Users sa_boeu_a01_dt_enus Elearning Course 2.00 SAP Business Objects Business Intelligence SAP BusinessObjects: Overview sa_bobi_a01_dt_enus Elearning Course 1.50 SAP BusinessObjects: Crystal Reports sa_bobi_a02_dt_enus Elearning Course 1.50 SAP BusinessObjects: Web Intelligence sa_bobi_a03_dt_enus Elearning Course 1.50 SAP BusinessObjects: Dashboards and Analytics sa_bobi_a04_dt_enus Elearning Course 1.00 SAP BusinessObjects: InfoView sa_bobi_a05_dt_enus Elearning Course 1.50 SAP BusinessObjects: Business Intelligence sa_bobi_a06_dt_enus Elearning Course 1.00 Apple Safari X Apple Safari for End Users Getting Started with Safari id_apsa_a01_dt_enus Elearning Course 1.00 Up and Running with Safari 5.1 id_apsa_a02_dt_enus Elearning Course 1.00 Sharing Content and Browsing the Web Privately and Securely using Safari id_apsa_a03_dt_enus Elearning Course 1.00 Apple Mac OS X Mac OS X Lion for End Users Getting Started with Mac OS X Lion for End Users ao_ameu_a01_it_enus Elearning Course 1.00 Getting Organized with Mac OS X Lion ao_ameu_a02_it_enus Elearning Course 1.00 Using Mac OSX Lion to Interact with the World ao_ameu_a03_it_enus Elearning Course 1.00 Under the Hood with Mac OS X Lion ao_ameu_a04_it_enus Elearning Course 1.00 Getting Started with Mac OS X Yosemite Introducing Mac OS X Yosemite ds_maco_a01_dt_enus Elearning Course 1.50 Working with Mac OS X Yosemite ds_maco_a02_dt_enus Elearning Course 1.00 Social Networking Social Networking for Users Social Networking for Users sn_snts_a01_dt_enus Elearning Course 1.00 Mobile Devices Getting Started with ios 8 for ipad Introducing ios 8 for ipad ds_ipae_a01_dt_enus Elearning Course 1.00 Getting Started with ios 8 for iphone Introducing ios 8 for iphone ds_iphn_a01_dt_enus Elearning Course 1.00 Google Google Apps Fundamentals Google Apps: Gmail and Calendar ds_goap_a02_dt_enus Elearning Course 0.50 Google Apps: Google Drive ds_goap_a01_dt_enus Elearning Course 1.00 Google Apps: Docs and Sheets ds_goap_a03_dt_enus Elearning Course 1.00 Mentoring Assets Mentoring Assets Mentoring 77 881 Word 2010 mnt77881 Mentoring Asset Mentoring 77 882 Excel 2010 mnt77882 Mentoring Asset Mentoring Using Word 2007 mntwd2007 Mentoring Asset Mentoring Using Excel 2007 mntex2007 Mentoring Asset Mentoring Using PowerPoint 2007 mntpp2007 Mentoring Asset Mentoring Using Access 2007 mntac2007 Mentoring Asset Mentoring Using Outlook 2007 mntol2007 Mentoring Asset Mentoring 77 883 PowerPoint 2010 mnt77883 Mentoring Asset Mentoring 77 884 Outlook 2010 mnt77884 Mentoring Asset Mentoring 77 885 Access 2010 mnt77885 Mentoring Asset Mentoring 77 888 Excel 2010 Expert mnt77888 Mentoring Asset Mentoring 70 178 Microsoft Project 2010, Managing Projects mnt70178 Mentoring Asset Mentoring 77 418 Word 2013 mnt77418 Mentoring Asset Mentoring 77 420 Excel 2013 mnt77420 Mentoring Asset 89

Desktop Skill Courseware Area Curriculum Series Course Title Course# Asset Type Test Preps Test Preps Mentoring 77 422 PowerPoint 2013 mnt77422 Mentoring Asset Mentoring 77 423 Outlook 2013 mnt77423 Mentoring Asset Mentoring 77 427 Excel 2013 Expert Part One mnt77427 Mentoring Asset Mentoring 77 428 Excel 2013 Expert Part Two mnt77428 Mentoring Asset Mentoring 77 419 SharePoint 2013 mnt77419 Mentoring Asset TestPrep Using Word 2007 TPWD2007_ENG Testprep Exam TestPrep Using Excel 2007 TPEX2007_ENG Testprep Exam TestPrep Using PowerPoint 2007 TPPP2007_ENG Testprep Exam TestPrep Using Outlook 2007 TPOL2007_ENG Testprep Exam TestPrep Using Access 2007 TPAC2007_ENG Testprep Exam TestPrep 77 881 Word 2010 mo_bwrd_a01_tp_enus Testprep Exam 0.83 TestPrep 77 882 Excel 2010 mo_bexl_a01_tp_enus Testprep Exam 0.83 TestPrep 77 883 PowerPoint 2010 mo_bppt_a01_tp_enus Testprep Exam 0.83 TestPrep 77 885 Access 2010 mo_bacc_a01_tp_enus Testprep Exam 0.83 TestPrep 77 884 Outlook 2010 mo_bout_a01_tp_enus Testprep Exam 0.83 TestPrep 77 888 Excel 2010 Expert mo_aexl_a01_tp_enus Testprep Exam 0.83 TestPrep 70 178 Microsoft Project 2010, Managing Projects mo_bprj_a01_tp_enus Testprep Exam 2.75 90

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type German DESKTOP COMPUTER SKILLS Microsoft Office 2013 Microsoft Office 2013: Advanced Excel / Microsoft Office 2013: Advanced Excel Die Erstellung und Anpassung grafischer Elemente in Excel 2013 / Creating and Customizing Visual Elements inmo_adel_a01_dt_de Elearning Course 1.00 Die Anpassung von Optionen und Ansichten in Excel 2013 / Customizing Options and Views in Excel 2013 mo_adel_a02_dt_de Elearning Course 1.00 Die Bearbeitung von Daten in Excel 2013 / Manipulating Data in Excel 2013 mo_adel_a03_dt_de Elearning Course 1.00 Datensuche, Datenüberprüfung und Makros in Excel 2013 / Data Search, Data Validation, and Macros in Excel mo_adel_a04_dt_de Elearning Course 1.50 Microsoft Office 2013: Advanced PowerPoint / Microsoft Office 2013: Advanced PowerPoint Erweiterte Tools für Bildschirmpräsentationen in PowerPoint 2013 / Advanced Slide Shows Tools in PowerPoinmo_adpw_a01_dt_de Elearning Course 1.00 Freigeben einer Bildschirmpräsentation in PowerPoint 2013 / Sharing, Printing, Protecting and Delivery Presenmo_adpw_a02_dt_de Elearning Course 1.50 Microsoft Office 2013: Advanced Word / Microsoft Office 2013: Advanced Word Erweiterte Formatierung in Word 2013 / Advanced Formatting in Word 2013 mo_adwo_a01_dt_de Elearning Course 1.00 Anpassen des Dokumentlayouts in Word 2013 / Customizing Document Layout in Word 2013 mo_adwo_a02_dt_de Elearning Course 1.00 Erweiterte Tabellenbearbeitung in Word 2013 / Advanced Table Customization in Word 2013 mo_adwo_a03_dt_de Elearning Course 1.00 Einfügen und Formatieren von Grafiken in Word 2013 / Inserting and Formatting Graphics in Word 2013 mo_adwo_a04_dt_de Elearning Course 1.00 Navigation und Überprüfen von Dokumenten in Word 2013 / Navigating and Reviewing Documents in Word 2 mo_adwo_a05_dt_de Elearning Course 1.00 Referenztools und Seriendruck in Word 2013 / Reference Tools and Mail Merge in Word 2013 mo_adwo_a06_dt_de Elearning Course 1.00 Dokumentansichten und Darstellungen individuell anpassen in Word 2013 / Adjusting Document Views and Cumo_adwo_a07_dt_de Elearning Course 1.00 Dokumentfreigabe und Zusammenarbeit in Word 2013 / Sharing and Collaboration in Word 2013 mo_adwo_a08_dt_de Elearning Course 1.00 Microsoft Office 2013: Beginning Access / Microsoft Office 2013: Beginning Access Erstellung und Bearbeitung von Formularen in Access 2013 / Creating and Modifying Forms in Access 2013 mo_bgas_a04_dt_de Elearning Course 1.00 Erstellung und Bearbeitung von Berichten in Access 2013 / Creating and Modifying Reports in Access 2013 mo_bgas_a05_dt_de Elearning Course 1.00 Eine Datenbank in Access 2013 erstellen und befüllen / Creating and Populating a Database in Access 2013 mo_bgas_a01_dt_de Elearning Course 1.00 Tabellenbearbeitung in Access 2013 / Modifying Tables in Access 2013 mo_bgas_a02_dt_de Elearning Course 1.00 Erstellen und Bearbeiten von Abfragen in Access 2013 / Creating and Modifying Queries in Access 2013 mo_bgas_a03_dt_de Elearning Course 1.00 Microsoft Office 2013: Beginning Excel / Microsoft Office 2013: Beginning Excel Erstellung von Arbeitsmappen, Arbeitsblättern und Daten in Excel 2013 / Creating Workbooks, Worksheets, anmo_bgel_a01_dt_de Elearning Course 1.00 Speichern und Drucken von Daten in Excel 2013 / Saving and Printing Data in Excel 2013 mo_bgel_a02_dt_de Elearning Course 1.00 Formatierung von Zellen und Arbeitsblättern in Excel 2013 / Formatting Cells and Worksheets in Excel 2013 mo_bgel_a03_dt_de Elearning Course 1.00 Datenformatierung in Excel 2013 / Formatting Data in Excel 2013 mo_bgel_a04_dt_de Elearning Course 1.00 Datenpräsentation mit bedingter Formatierung und Sparklines in Excel 2013 / Presenting Data using Conditionmo_bgel_a05_dt_de Elearning Course 1.00 Berechnungen mit Funktionen in Excel 2013 / Performing Calculations Using Functions in Excel 2013 mo_bgel_a06_dt_de Elearning Course 1.00 Datenpräsentation in Tabellen und Diagrammen mit Excel 2013 / Presenting Data in Tables and Charts in Exce mo_bgel_a07_dt_de Elearning Course 1.00 Microsoft Office 2013: Beginning Outlook / Microsoft Office 2013: Beginning Outlook Arbeiten mit E Mails in Outlook 2013 / Working with E mail in Outlook 2013 mo_bgou_a01_dt_de Elearning Course 1.00 Verwalten von E Mails in Outlook 2013 / Managing E mail in Outlook 2013 mo_bgou_a02_dt_de Elearning Course 1.00 Arbeiten mit Kontakten in Outlook 2013 / Working with Contacts in Outlook 2013 mo_bgou_a03_dt_de Elearning Course 1.00 Planen von Terminen, Ereignissen und Aufgaben in Outlook 2013 / Scheduling with Appointments, Events, andmo_bgou_a04_dt_de Elearning Course 1.00 Das Arbeiten mit Besprechungen in Outlook 2013 / Working with Meetings in Outlook 2013 mo_bgou_a05_dt_de Elearning Course 1.00 Microsoft Project 2013 / Microsoft Project 2013 Einrichten eines Projektes in Project 2013 / Setting up a Project in Project 2013 mo_bgpj_a01_dt_de Elearning Course 1.00 Vorgangsbasierte Zeitplanung in Project 2013 / Task based Scheduling in Project 2013 mo_bgpj_a02_dt_de Elearning Course 1.00 Ressourcenmanagement in Project 2013 / Resource Management in Project 2013 mo_bgpj_a03_dt_de Elearning Course 0.50 Tools zur Überwachung der Projektleistung in Project 2013 / Tools for Tracking Project Performance in Projectmo_bgpj_a04_dt_de Elearning Course 1.00 Weitergabe von Projektinformationen und Abschluss von Projekten in Project 2013 / Communicate and Finali mo_bgpj_a05_dt_de Elearning Course 1.00 Microsoft Office 2013: Beginning PowerPoint / Microsoft Office 2013: Beginning PowerPoint Erstellen von Präsentationen in PowerPoint 2013 / Creating Presentations in PowerPoint 2013 mo_bgpw_a01_dt_de Elearning Course 1.00 Präsentationen in PowerPoint 2013 ansprechender gestalten / Enhancing PowerPoint 2013 Presentations mo_bgpw_a02_dt_de Elearning Course 1.00 Animationen und Medien in PowerPoint 2013 / Animations and Media in PowerPoint 2013 mo_bgpw_a03_dt_de Elearning Course 1.00 Vervollständigen einer Präsentation in PowerPoint 2013 / Finalizing a PowerPoint 2013 Presentation mo_bgpw_a04_dt_de Elearning Course 1.00 Microsoft Office 2013: Beginning Word / Microsoft Office 2013: Beginning Word Ausführen grundlegender Aufgaben in Word 2013 / Performing Basic Tasks in Word 2013 mo_bgwo_a01_dt_de Elearning Course 1.00 Bearbeiten und Formatieren von Text in Word 2013 / Editing and Formatting in Word 2013 mo_bgwo_a02_dt_de Elearning Course 1.00 Strukturieren eines Dokumentes in Word 2013 / Structuring a Document in Word 2013 mo_bgwo_a03_dt_de Elearning Course 1.00 Verwenden von Tabellen in Word 2013 / Using Tables in Word 2013 mo_bgwo_a05_dt_de Elearning Course 0.50 Hinzufügen von Listen und Objekten in Word 2013 / Adding Lists and Objects in Word 2013 mo_bgwo_a04_dt_de Elearning Course 0.50 Microsoft Office 2013: SharePoint for End Users / Microsoft Office 2013: SharePoint for End Users Navigation, Listen, Bibliotheken, Benachrichtigungen und Dokumentenmappen in SharePoint 2013 / Navigatinmo_speu_a01_dt_de Elearning Course 1.00 Meine Website und Funktionen für soziale Netzwerke in SharePoint 2013 / My Site and Social Features in Sharmo_speu_a02_dt_de Elearning Course 1.00 Communitywebsites, Suchfunktion und Integration von Office in SharePoint 2013 / Community Sites, Search, amo_speu_a03_dt_de Elearning Course 1.00 Microsoft Office 2013: Advanced Outlook / Microsoft Office 2013: Advanced Outlook Formatierung von E Mails und Konfiguration von Nachrichten in Outlook 2013 / Formatting E mail and Configumo_adou_a01_dt_de Elearning Course 1.00 Verwaltung und Anpassungen in Outlook 2013 / Management and Customization in Outlook 2013 mo_adou_a02_dt_de Elearning Course 1.00 Mail Automatisierung, Aufräumen und Speicherung in Outlook 2013 / Mail Automation, Cleanup, and Storage mo_adou_a03_dt_de Elearning Course 1.00 Zusammenarbeit und Anpassung von Kalender, Personen und Aufgaben in Outlook 2013 / Collaboration and Cmo_adou_a04_dt_de Elearning Course 1.00 Microsoft Windows Vista Microsoft Windows Vista for the End User / Microsoft Windows Vista for the End User Erste Schritte mit Windows Vista / Getting Started with Windows Vista mv_wveu_a01_it_de Elearning Course 1.50 In Windows Vista mit Dateien und Programmen arbeiten und drucken / Work with Files, Programs, and Printinmv_wveu_a02_it_de Elearning Course 2.00 Webnavigation und Systemwartung mit Windows Vista / Navigating the Web and System Maintenance with Wmv_wveu_a03_it_de Elearning Course 2.00 Microsoft Office 2010 Microsoft Office 2010: New Features / Microsoft Office 2010: New Features Neue Funktionen in Office 2010 / Office 2010 New Core Features mo_otnf_a01_dt_de Elearning Course 1.00 Neue Funktionen zur Kommunikation und Zusammenarbeit in Office 2010 / New Messaging and Collaborationmo_otnf_a02_dt_de Elearning Course 1.00 Office 2010 Web Apps und neue Funktionen in Publisher und Mobile / Office 2010 Web Apps and New Featur mo_otnf_a03_dt_de Elearning Course 1.00 Microsoft Office 2010 New Features for Users Migrating from Office 2003 / Microsoft Office 2010 New Features for Users Migrating from Office 2003 Word 2010, Excel 2010 und die neue Benutzeroberfläche von Office 2010 / The New Office 2010 Interface, W mo_nfum_a01_dt_de Elearning Course 1.00 Outlook 2010 und Zusammenarbeit in Office 2010 / Outlook 2010 and Collaboration in Office 2010 mo_nfum_a02_dt_de Elearning Course 1.00 Neue Funktionen in PowerPoint 2010, Publisher 2010 und Access 2010 / New Features for PowerPoint, Publis mo_nfum_a03_dt_de Elearning Course 1.00 Microsoft Office 2010: Beginning Word / Microsoft Office 2010: Beginning Word Erste Schritte in Word 2010 / Getting Started with Word 2010 mo_bwrd_a01_dt_de Elearning Course 1.00 Formatieren und Bearbeiten von Text in Word 2010 / Formatting and Working with Text in Word 2010 mo_bwrd_a02_dt_de Elearning Course 1.00 Gestalten und Anordnen von Text in Word 2010 / Organizing and Arranging Text in Word 2010 mo_bwrd_a03_dt_de Elearning Course 1.00 91

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Navigieren in Word 2010 / Moving Around in Word 2010 mo_bwrd_a04_dt_de Elearning Course 1.00 Strukturieren von Dokumenten in Word 2010 / Structuring Word 2010 Documents mo_bwrd_a05_dt_de Elearning Course 1.00 Überprüfen von Dokumenten in Word 2010 / Reviewing Documents in Word 2010 mo_bwrd_a06_dt_de Elearning Course 1.00 Speichern, Freigeben und Drucken in Word 2010 / Saving, Sharing, and Printing in Word 2010 mo_bwrd_a07_dt_de Elearning Course 1.00 Anpassen des Verhaltens und des Aussehens von Word 2010 / Customizing the Behavior and Appearance of Wmo_bwrd_a08_dt_de Elearning Course 1.00 Erstellen und Einfügen von Grafiken in Word 2010 / Drawing and Inserting Graphics in Word 2010 mo_bwrd_a09_dt_de Elearning Course 1.00 Microsoft SharePoint 2010: New Features for End Users / Microsoft SharePoint 2010: New Features for End Users SharePoint 2010 Neue Funktionen für Endbenutzer / SharePoint 2010 New Features for End Users mo_nspe_a01_dt_de Elearning Course 1.00 Microsoft SharePoint 2010 for End Users / Microsoft SharePoint 2010 for End Users Erste Schritte in SharePoint 2010 / Getting Started with SharePoint 2010 mo_ospe_a01_dt_de Elearning Course 1.00 Verwenden von SharePoint 2010 mit Office 2010 / Using SharePoint 2010 with Office 2010 mo_ospe_a02_dt_de Elearning Course 1.00 Microsoft SharePoint 2010: New Features for Power Users / Microsoft SharePoint 2010: New Features for Power Users Microsoft SharePoint 2010: Neue Funktionen für Poweruser / Microsoft SharePoint 2010: New Features for Pomo_nspp_a01_dt_de Elearning Course 1.00 Microsoft SharePoint 2010 for Power Users / Microsoft SharePoint 2010 for Power Users Verwalten von SharePoint 2010 Websites, Listen und Bibliotheken / Managing SharePoint 2010 Sites, Lists, an mo_ospp_a01_dt_de Elearning Course 1.00 Verwalten von SharePoint 2010 Seiten und Komponenten / Managing SharePoint 2010 Pages and Componentmo_ospp_a02_dt_de Elearning Course 1.00 Sicherheit und Business Intelligence in SharePoint 2010 / SharePoint 2010 Security and Business Intelligence mo_ospp_a03_dt_de Elearning Course 1.00 Microsoft Office 2010: Beginning Excel / Microsoft Office 2010: Beginning Excel Erste Schritte in Excel 2010 / Getting Started with Excel 2010 mo_bexl_a01_dt_de Elearning Course 1.00 Anwendung grundlegender Datenformatierungen in Excel 2010 / Applying Basic Data Formatting in Excel 2010mo_bexl_a02_dt_de Elearning Course 1.00 Navigieren und Anpassen der Ansicht in Excel 2010 / Moving and Getting Around in Excel 2010 mo_bexl_a03_dt_de Elearning Course 1.00 Daten verschieben und Arbeitsblätter ändern in Excel 2010 / Moving Data and Modifying Worksheets in Excel mo_bexl_a04_dt_de Elearning Course 1.00 Speichern, Senden und Drucken von Arbeitsmappen in Excel 2010 / Saving, Sending, and Printing Excel 2010 Wmo_bexl_a05_dt_de Elearning Course 1.00 Anwenden von bedingter Formatierung, Tabellen und Sparklines in Excel 2010 / Using Conditional Formatting,mo_bexl_a06_dt_de Elearning Course 1.00 Überprüfen und Schützen von Inhalten in Excel 2010 / Reviewing and Protecting Content in Excel 2010 mo_bexl_a07_dt_de Elearning Course 1.00 Anwenden grundlegender Formeln in Excel 2010 / Using Basic Formulas in Excel 2010 mo_bexl_a08_dt_de Elearning Course 1.00 Verwenden einfacher Formeln und Funktionen in Excel 2010 / Using Basic Functions with Excel 2010 mo_bexl_a09_dt_de Elearning Course 1.00 Einfügen von Standarddiagrammen in Excel 2010 / Inserting Basic Charts in Excel 2010 mo_bexl_a10_dt_de Elearning Course 1.00 Hinzufügen grafischer Elemente, Designs und Formatvorlagen zu Arbeitsmappen in Excel 2010 / Adding Visual mo_bexl_a11_dt_de Elearning Course 1.00 Microsoft Office 2010: Beginning Outlook / Microsoft Office 2010: Beginning Outlook Erste Schritte in Outlook 2010 / Getting Started with Outlook 2010 mo_bout_a01_dt_de Elearning Course 1.00 Verwalten von Unterhaltungen und Organisieren von E Mails in Outlook 2010 / Managing Conversations and Omo_bout_a02_dt_de Elearning Course 1.00 Verwalten von Anlagen, Grafiken, Signaturen und automatischen Antworten in Outlook 2010 / Managing Atta mo_bout_a03_dt_de Elearning Course 1.00 Den Kalender für Termine, Ereignisse und Besprechungen in Outlook 2010 verwenden / Using the Calendar fo mo_bout_a04_dt_de Elearning Course 1.00 Verwalten von Besprechungen und Anpassen des Kalenders in Outlook 2010 / Managing Meetings and Custommo_bout_a05_dt_de Elearning Course 1.00 Outlook 2010 Connector für soziale Netzwerke und Messaging / Outlook 2010 Social Connector and Messagin mo_bout_a06_dt_de Elearning Course 1.00 Arbeiten mit Kontakten in Outlook 2010 / Working with Contacts in Outlook 2010 mo_bout_a07_dt_de Elearning Course 1.00 Verwenden der Aufgaben, Notizen und Journalfunktionen in Outlook 2010 / Using the Tasks, Notes, and Jourmo_bout_a08_dt_de Elearning Course 1.00 Microsoft Office 2010: Advanced Word / Microsoft Office 2010: Advanced Word Verwenden von Designs, Wasserzeichen und Schnellbausteinen in Word 2010 / Using Themes, Backgrounds, Wmo_awrd_a01_dt_de Elearning Course 1.00 Inhaltsverzeichnisse, Fußnoten, Hyperlinks und Textmarken in Word 2010 / Adding Tables of Contents, Footnomo_awrd_a02_dt_de Elearning Course 1.00 Formulare, Felder und Seriendruck in Word 2010 / Forms, Fields, and Mail Merge in Word 2010 mo_awrd_a03_dt_de Elearning Course 1.00 Verwalten, Prüfen und Wiederherstellen von Dokumenten in Word 2010 / Managing, Inspecting, and Recover mo_awrd_a04_dt_de Elearning Course 1.00 Erstellen und Formatieren von Tabellen in Word 2010 / Creating and Formatting Tables in Word 2010 mo_awrd_a05_dt_de Elearning Course 1.00 Bearbeiten von Tabellen in Word 2010 / Manipulating Tables in Word 2010 mo_awrd_a06_dt_de Elearning Course 1.00 Einbetten von Diagrammen und Tabellen in Word 2010 / Embedding Charts and Tables into Word 2010 mo_awrd_a07_dt_de Elearning Course 1.00 Microsoft Office 2010: Advanced Excel / Microsoft Office 2010: Advanced Excel Anpassen visueller Elemente in Excel 2010 / Customizing Visual Elements in Excel 2010 mo_aexl_a01_dt_de Elearning Course 1.00 Anpassen der Arbeitsmappeneinstellungen, der bedingten Formatierung und der Zahlenformate in Excel 2010 mo_aexl_a02_dt_de Elearning Course 1.00 Organisieren von Daten und Objekten in Excel 2010 / Organizing Data and Objects in Excel 2010 mo_aexl_a03_dt_de Elearning Course 1.00 Überprüfen von Daten und Formeln in Excel 2010 / Verifying Excel 2010 Data and Formulas mo_aexl_a04_dt_de Elearning Course 1.00 Automatisieren von Aufgaben in Excel 2010 mithilfe von Makros / Automating Excel 2010 Tasks Using Macros mo_aexl_a05_dt_de Elearning Course 1.00 Datenauswertung mithilfe der Was wäre wenn Analyse in Excel 2010 / Analyzing Data with What if Analysis inmo_aexl_a06_dt_de Elearning Course 1.00 PivotTables und PivotCharts in Excel 2010 / PivotTables and PivotCharts in Excel 2010 mo_aexl_a07_dt_de Elearning Course 1.00 PivotTable Filter, Berechnungen und PowerPivot in Excel 2010 / PivotTable Filters, Calculations, and PowerPivmo_aexl_a08_dt_de Elearning Course 1.00 Microsoft Office 2010: Advanced Outlook / Microsoft Office 2010: Advanced Outlook Formatieren von E Mails und Konfigurieren von Nachrichtenoptionen in Outlook 2010 / Formatting E mail andmo_aout_a01_dt_de Elearning Course 1.00 Anpassen der Benutzeroberfläche von Outlook 2010 und Verwalten von Konten / Customizing Outlook 2010 amo_aout_a02_dt_de Elearning Course 1.00 Verwalten von E Mails mit Regeln, Automatischen Antworten und Benachrichtigungen in Outlook 2010 / Man mo_aout_a03_dt_de Elearning Course 1.00 Arbeiten mit Dateien und Ordnern und Verwenden von Suche und RSS Feeds in Outlook 2010 / Working with mo_aout_a04_dt_de Elearning Course 1.00 Datendateien, Archivierung und Senden Empfangen Gruppen in Outlook 2010 / Data Files, Archiving, and Sen mo_aout_a05_dt_de Elearning Course 1.00 Implementieren von Sicherheitsmaßnahmen in Outlook 2010 / Implementing Security with Outlook 2010 mo_aout_a06_dt_de Elearning Course 1.00 Remotezugriff auf Exchange und Verwendung von Formularen in Outlook 2010 / Accessing Exchange Remotel mo_aout_a07_dt_de Elearning Course 1.00 Microsoft Office 2010: Beginning PowerPoint / Microsoft Office 2010: Beginning PowerPoint Erste Schritte in PowerPoint 2010 / Getting Started with PowerPoint 2010 mo_bppt_a01_dt_de Elearning Course 1.00 Verbessern des Erscheinungsbilds von Präsentationen in PowerPoint 2010 / Visually Enhancing PowerPoint 20mo_bppt_a02_dt_de Elearning Course 1.00 Hinzufügen von Bildern zu Präsentationen in PowerPoint 2010 / Adding Images to Presentations in PowerPoinmo_bppt_a03_dt_de Elearning Course 1.00 Multimedia und Animationen in PowerPoint 2010 / Using Multimedia and Animations in PowerPoint 2010 mo_bppt_a04_dt_de Elearning Course 1.00 Microsoft Office 2010: Advanced PowerPoint / Microsoft Office 2010: Advanced PowerPoint Verwenden von erweiterten Tools für Bildschirmpräsentationen in PowerPoint 2010 / Using Advanced Slide Shmo_appt_a01_dt_de Elearning Course 1.00 Zusammenarbeit und Freigabe von Präsentationen in PowerPoint 2010 / Collaborating and Sharing Presentati mo_appt_a02_dt_de Elearning Course 1.00 Microsoft Office 2010: Beginning Access / Microsoft Office 2010: Beginning Access Erste Schritte in Access 2010 / Getting Started with Access 2010 mo_bacc_a01_dt_de Elearning Course 1.00 Einfache Tabellen in Access 2010 erstellen / Creating Basic Tables in Access 2010 mo_bacc_a02_dt_de Elearning Course 1.00 Datenbearbeitung und einfache Beziehungen in Access 2010 / Data Manipulation and Simple Relationships in mo_bacc_a03_dt_de Elearning Course 1.00 Einführung in die Verwendung von Formularen in Access 2010 / Introduction to Forms in Access 2010 mo_bacc_a04_dt_de Elearning Course 1.00 Ändern von einfachen Formularen in Access 2010 / Modifying Basic Forms in Access 2010 mo_bacc_a05_dt_de Elearning Course 1.00 Einführung in die Verwendung von Abfragen in Access 2010 / Introduction to Queries in Access 2010 mo_bacc_a06_dt_de Elearning Course 1.00 Einführung in die Verwendung von Berichten in Access 2010 / Introduction to Reports in Access 2010 mo_bacc_a07_dt_de Elearning Course 1.00 Microsoft Office 2010: Power User Excel / Microsoft Office 2010: Power User Excel Gemeinsames Nutzen von Arbeitsmappen online und im Netzwerk in Excel 2010 / Sharing Excel 2010 Workbo mo_pexl_a01_dt_de Elearning Course 1.00 Onlinezusammenarbeit und Zusammenarbeit mit anderen Office Anwendungen in Excel 2010 / Using Excel 20mo_pexl_a02_dt_de Elearning Course 1.00 Verwenden von Nachschlage, Verweis, Text und mathematischen Funktionen in Excel 2010 / Using Lookup, mo_pexl_a03_dt_de Elearning Course 1.00 Bearbeiten von Formeln und Verwenden von Formularen in Excel 2010 / Manipulating Formulas and Using Fo mo_pexl_a04_dt_de Elearning Course 1.00 92

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Verwenden von Datenverbindungen, Webabfragen, XML und Microsoft Query in Excel 2010 / Using Excel 2010mo_pexl_a05_dt_de Elearning Course 1.00 Microsoft Office 2010: Beginning Project / Microsoft Office 2010: Beginning Project Einführung in das Projektmanagement mit Project 2010 / Introduction to Project Management using Project 2mo_bprj_a01_dt_de Elearning Course 1.00 Einführung in Project 2010 / Introduction to Project 2010 mo_bprj_a02_dt_de Elearning Course 1.00 Initiieren eines Projektes in Project 2010 / Initializing a Project with Project 2010 mo_bprj_a03_dt_de Elearning Course 1.00 Definieren von Projekteigenschaften in Project 2010 / Defining Project Properties in Project 2010 mo_bprj_a04_dt_de Elearning Course 1.00 Erstellen eines Projektplanes in Project 2010 / Building a Schedule with Project 2010 mo_bprj_a05_dt_de Elearning Course 1.00 Erstellen von Ressourcen in Project 2010 / Creating Resources in Project 2010 mo_bprj_a06_dt_de Elearning Course 1.00 Verwalten von Ressourcenzuweisungen in Project 2010 / Managing Resource Assignments with Project 2010 mo_bprj_a07_dt_de Elearning Course 1.00 Überwachen der Planleistung in Project 2010 / Monitoring Schedule Performance with Project 2010 mo_bprj_a08_dt_de Elearning Course 1.00 Kommunizieren von Projektinformationen mit Project 2010 / Communicating Project Information with Projectmo_bprj_a09_dt_de Elearning Course 1.00 Microsoft Office 2007 Microsoft Office 2007: Beginning Word / Microsoft Office 2007: Beginning Word Erste Schritte in Word 2007 / Getting Started with Word 2007 mo_bgwd_a01_dt_de Elearning Course 1.00 Bearbeiten von Texten und Absätzen in Word 2007 / Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_de Elearning Course 2.00 In Word 2007 Dokumente strukturieren, bearbeiten, speichern und öffnen / Structuring, Editing, Saving, and Omo_bgwd_a03_dt_de Elearning Course 2.00 Drucken, Hilfe und automatische Formatierung in Word 2007 / Printing, Help, and Automated Formatting in Wmo_bgwd_a04_dt_de Elearning Course 2.00 Arbeiten mit Dokumenten in Word 2007 / Working with Documents in Word 2007 mo_bgwd_a05_dt_de Elearning Course 2.00 Microsoft Office 2007: Advanced Word / Microsoft Office 2007: Advanced Word Formatieren für Fortgeschrittene in Word 2007 / Advanced Formatting in Word 2007 mo_adwd_a01_dt_de Elearning Course 1.50 Navigation und Überprüfung von Word 2007 Dokumenten für Fortgeschrittene / Advanced Document Navigatmo_adwd_a02_dt_de Elearning Course 2.50 Tabellen, Diagramme und Grafiken in Word 2007 / Using Tables, Charts, and Graphics in Word 2007 mo_adwd_a03_dt_de Elearning Course 2.50 Microsoft Office 2007: Word for the Power User / Microsoft Office 2007: Word for the Power User Erweiterte Datenbearbeitungsfunktionen in Word 2007 / Advanced Data Manipulation Features in Word 2007mo_wdpu_a01_dt_de Elearning Course 1.00 Erweiterte Dokumentfunktionen in Word 2007 / Advanced Document Features in Word 2007 mo_wdpu_a02_dt_de Elearning Course 1.50 Funktionen für die Zusammenarbeit in Word 2007 / Collaborative Features in Word 2007 mo_wdpu_a03_dt_de Elearning Course 2.00 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Erste Schritte mit Excel 2007 / Getting Started with Excel 2007 mo_bgex_a01_dt_de Elearning Course 2.00 Tabellen und Daten formatieren und bearbeiten / Manipulating and Formatting Data and Worksheets in Excel mo_bgex_a02_dt_de Elearning Course 3.50 Überprüfen und Drucken in Excel 2007 / Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_de Elearning Course 1.50 Formeln und Funktionen in Excel 2007 / Excel 2007 Formulas and Functions mo_bgex_a04_dt_de Elearning Course 2.00 Excel 2007 Diagramme, Grafiken, Designs und Formatvorlagen / Excel 2007 Charts, Pictures, Themes, and Styl mo_bgex_a06_dt_de Elearning Course 1.50 Microsoft Office 2007: Advanced Excel / Microsoft Office 2007: Advanced Excel Fortgeschrittene Formatierung in Excel 2007 / Advanced Formatting in Excel 2007 mo_adex_a01_dt_de Elearning Course 2.00 Fortgeschrittene Datenverwaltung in Excel 2007 / Advanced Data Management in Excel 2007 mo_adex_a02_dt_de Elearning Course 1.50 Fortgeschrittene Anpassung in Excel 2007 / Advanced Customization in Excel 2007 mo_adex_a03_dt_de Elearning Course 2.00 Microsoft Office 2007: Excel for the Power User / Microsoft Office 2007: Excel for the Power User Daten in Excel 2007 analysieren / Analyzing Data in Excel 2007 mo_expu_a01_dt_de Elearning Course 3.50 Arbeitsmappen in Excel 2007 schützen und freigeben / Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_de Elearning Course 2.00 Datenaustausch mit Excel 2007 / Exchanging Data with Excel 2007 mo_expu_a03_dt_de Elearning Course 3.00 Microsoft Office 2007: Beginning PowerPoint / Microsoft Office 2007: Beginning PowerPoint Erste Schritte mit PowerPoint 2007 / Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_de Elearning Course 1.50 Hinzufügen von Grafiken zu Präsentationen in PowerPoint 2007 / Adding Graphics to Presentations in PowerP mo_bgpp_a02_dt_de Elearning Course 1.50 Multimedia und Animationen in Präsentationen einfügen / Adding Multimedia and Animations to Presentationmo_bgpp_a03_dt_de Elearning Course 1.00 Microsoft Office 2007: Advanced PowerPoint / Microsoft Office 2007: Advanced PowerPoint Benutzerdefinierte Bildschirmpräsentationen in PowerPoint 2007 erstellen / Creating Custom Slide Shows in Pmo_adpp_a01_dt_de Elearning Course 1.00 In PowerPoint 2007 erstellte Präsentationen verteilen / Distributing Presentations in PowerPoint 2007 mo_adpp_a02_dt_de Elearning Course 1.00 Microsoft Office 2007: Beginning Outlook / Microsoft Office 2007: Beginning Outlook Erste Schritte mit Outlook 2007 / Getting Started with Outlook 2007 mo_bgol_a01_dt_de Elearning Course 1.50 E Mail in Outlook 2007 formatieren und verwalten / Formatting and Managing E mail in Outlook 2007 mo_bgol_a02_dt_de Elearning Course 3.00 Verwendung des Kalenders in Outlook 2007 / Using the Calendar in Outlook 2007 mo_bgol_a03_dt_de Elearning Course 3.00 Kontakte, Aufgaben und Notizen verwenden und die Benutzeroberfläche in Outlook 2007 anpassen / Using Como_bgol_a04_dt_de Elearning Course 3.00 In Outlook 2007 Suchen durchführen, Elemente ausdrucken und mit RSS Feeds arbeiten / Completing Searchemo_bgol_a05_dt_de Elearning Course 2.00 Microsoft Office 2007: Advanced Outlook / Microsoft Office 2007: Advanced Outlook Anpassen von Outlook 2007 und Verwendung des Journals / Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_de Elearning Course 2.00 Bearbeiten von Regeln, Benachrichtigungen und Junk E Mail Einstellungen in Outlook 2007 / Configuring Rule mo_adol_a02_dt_de Elearning Course 2.00 In Outlook 2007 mit SharePoint, Kalender und Formularen arbeiten / Working with SharePoint, Calendars, andmo_adol_a03_dt_de Elearning Course 2.50 Microsoft Office 2007: Beginning Access / Microsoft Office 2007: Beginning Access Erste Schritte mit Access 2007 / Getting Started with Access 2007 mo_bgac_a01_dt_de Elearning Course 1.50 Grundlagen von Tabellen in Access 2007 / Basic Access 2007 Tables mo_bgac_a02_dt_de Elearning Course 2.50 Grundlagen von Formularen in Access 2007 / Basic Access 2007 Forms mo_bgac_a03_dt_de Elearning Course 2.00 Abfragen und Berichte in Access 2007 / Queries and Reports in Access 2007 mo_bgac_a04_dt_de Elearning Course 2.50 Microsoft Office Project Server 2007: Managing Projects / Microsoft Office Project Server 2007: Managing Projects Initiierung von Projekten mit Project Server 2007 / Initiating Projects with Project Server 2007 mo_psmp_a01_dt_de Elearning Course 2.50 Microsoft Internet Explorer 8 Microsoft Internet Explorer 8: End User / Microsoft Internet Explorer 8: End User Internet Explorer 8: Grundlegende Funktionen / Internet Explorer 8: Basic Features id_mcie_a01_dt_de Elearning Course 1.50 Internet Explorer 8: Erweiterte Funktionen / Internet Explorer 8: Advanced Features id_mcie_a02_dt_de Elearning Course 1.50 Lotus Notes 8 Lotus Notes 8: New Features for End Users / Lotus Notes 8: New Features for End Users Lotus Notes 8: Neue Benutzerfunktionen / Lotus Notes 8: New Features for End Users ia_lnnf_a01_dt_de Elearning Course 2.00 Lotus Notes 8: End User / Lotus Notes 8: End User Erste Schritte in Lotus Notes 8 und die Anwendung von Mail / Getting Started with Lotus Notes 8 and Using M ia_lteu_a01_dt_de Elearning Course 2.50 Planung von Terminen und Verwaltung von Anwendungen / Scheduling Events and Managing Applications ia_lteu_a02_dt_de Elearning Course 1.00 Arbeit mit Instant Messaging, Kontakten und Blogs / Working with Instant Messaging, Contacts, and Blogs ia_lteu_a03_dt_de Elearning Course 2.50 Die Anwendung von Produktivitätswerkzeugen und der Zugriff auf Lotus Notes 8 von außen / Using Productivi ia_lteu_a04_dt_de Elearning Course 3.00 Microsoft Windows 8 Microsoft Windows 8: End User / Microsoft Windows 8: End User Windows 8: Neue Funktionen und allgemeine Aufgaben / Windows 8: New Features and Common Tasks mw_eteu_a01_dt_de Elearning Course 1.00 Dateien und Konnektivität in Windows 8 / Files and Connectivity in Windows 8 mw_eteu_a02_dt_de Elearning Course 1.00 Die individuelle Anpassung von Windows 8 / Personalizing Windows 8 mw_eteu_a03_dt_de Elearning Course 1.00 Das Arbeiten mit Apps in Windows 8 / Working with Apps in Windows 8 mw_eteu_a04_dt_de Elearning Course 1.00 Internet Explorer 10, Dateifreigabe und Wiederherstellung in Windows 8 / Internet Explorer 10, File Sharing, amw_eteu_a05_dt_de Elearning Course 1.00 Die Verwaltung von Hardware und erweiterten Optionen in Windows 8 / Managing Hardware and Advanced Omw_eteu_a06_dt_de Elearning Course 1.00 93

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Microsoft Windows 7 Microsoft Windows 7: First Look for End Users / Microsoft Windows 7: First Look for End Users Microsoft Windows 7: Erster Einblick für Endanwender / Microsoft Windows 7: First Look for End Users mw_mwfe_a01_dt_de Elearning Course 2.00 Microsoft Windows 7: End User / Microsoft Windows 7: End User Erste Schritte mit Windows 7 / Getting Started with Windows 7 mw_mweu_a01_dt_de Elearning Course 1.50 Einrichten und Sichern von Windows 7 / Setting up and Securing Windows 7 mw_mweu_a02_dt_de Elearning Course 2.00 Anpassen von Windows 7 / Customizing Windows 7 mw_mweu_a03_dt_de Elearning Course 1.00 Adobe Adobe Reader 9 / Adobe Reader 9 Adobe Reader 9 / Adobe Reader 9 at_rean_a01_dt_de Elearning Course 1.50 SAP Overview of SAP for Project Teams / Overview of SAP for Project Teams Überblick über die SAP Lösungen / Overview of SAP Solutions sa_ospt_a01_it_de Elearning Course 2.00 Finanzbuchhaltung mit SAP / Financial Accounting with SAP sa_ospt_a02_it_de Elearning Course 2.50 SAP Logistikmodule / SAP Logistics Modules sa_ospt_a03_it_de Elearning Course 3.00 SAP ERP Architektur / SAP ERP Architecture sa_ospt_a04_it_de Elearning Course 1.50 SAP Administration / SAP Administration sa_ospt_a05_it_de Elearning Course 2.00 SAP Projektplanung und Einführung / SAP Project Planning and Implementation sa_ospt_a06_it_de Elearning Course 2.00 SAP Business Suite 7 for End Users / SAP Business Suite 7 for End Users SAP Enterprise Resource Planning (ERP) / SAP Enterprise Resource Planning (ERP) sa_bseu_a01_dt_de Elearning Course 2.50 SAP Customer Relationship Management (CRM) / SAP Customer Relationship Management (CRM) sa_bseu_a02_dt_de Elearning Course 2.00 SAP Product Lifecycle Management (PLM) / SAP Product Lifecycle Management sa_bseu_a03_dt_de Elearning Course 2.00 SAP Supply Chain Management (SCM) / SAP Supply Chain Management sa_bseu_a04_dt_de Elearning Course 2.00 SAP Supplier Relationship Management (SRM) / SAP Supplier Relationship Management sa_bseu_a05_dt_de Elearning Course 1.50 SAP Business One for End Users / SAP Business One for End Users SAP Business One Einführung für Endanwender / SAP Business One Introduction for End Users sa_boeu_a01_dt_de Elearning Course 2.00 SAP Business Objects Business Intelligence / SAP Business Objects Business Intelligence SAP BusinessObjects: Überblick / SAP BusinessObjects: Overview sa_bobi_a01_dt_de Elearning Course 1.50 SAP BusinessObjects: Crystal Reports / SAP BusinessObjects: Crystal Reports sa_bobi_a02_dt_de Elearning Course 1.50 SAP BusinessObjects: Web Intelligence / SAP BusinessObjects: Web Intelligence sa_bobi_a03_dt_de Elearning Course 1.50 SAP BusinessObjects: Dashboards und Analysen / SAP BusinessObjects: Dashboards and Analytics sa_bobi_a04_dt_de Elearning Course 1.00 SAP BusinessObjects: InfoView / SAP BusinessObjects: InfoView sa_bobi_a05_dt_de Elearning Course 1.50 SAP BusinessObjects: Business Intelligence / SAP BusinessObjects: Business Intelligence sa_bobi_a06_dt_de Elearning Course 1.00 Test Preps Test Preps / Test Preps TestPrep 77 881 Word 2010 / TestPrep 77 881 Word 2010 mo_bwrd_a01_tp_de Testprep Exam 0.83 Italian DESKTOP COMPUTER SKILLS Microsoft Office 2007 Microsoft Office 2007: Beginning Word / Microsoft Office 2007: Beginning Word Introduzione a Word 2007 / Getting Started with Word 2007 mo_bgwd_a01_dt_it Elearning Course 1.00 Elaborazione di testo e paragrafi in Word 2007 / Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_it Elearning Course 1.60 Strutturazione, modifica, salvataggio e apertura di documenti in Word 2007 / Structuring, Editing, Saving, and mo_bgwd_a03_dt_it Elearning Course 2.00 Stampa, utilizzo della Guida e formattazione automatica in Word 2007 / Printing, Help, and Automated Formamo_bgwd_a04_dt_it Elearning Course 1.40 Gestione e modifica di documenti in Word 2007 / Working with Documents in Word 2007 mo_bgwd_a05_dt_it Elearning Course 2.00 Microsoft Office 2007: Advanced Word / Microsoft Office 2007: Advanced Word Formattazione avanzata in Word 2007 / Advanced Formatting in Word 2007 mo_adwd_a01_dt_it Elearning Course 1.50 Funzionalità avanzate di Word 2007 per le revisioni e lo spostamento nei documenti / Advanced Document Namo_adwd_a02_dt_it Elearning Course 2.50 Utilizzo di tabelle, grafici e immagini in Word 2007 / Using Tables, Charts, and Graphics in Word 2007 mo_adwd_a03_dt_it Elearning Course 2.50 Microsoft Office 2007: Word for the Power User / Microsoft Office 2007: Word for the Power User Funzionalità avanzate per la modifica dei dati in Word 2007 / Advanced Data Manipulation Features in Word 2mo_wdpu_a01_dt_it Elearning Course 1.00 Funzionalità avanzate per i documenti in Word 2007 / Advanced Document Features in Word 2007 mo_wdpu_a02_dt_it Elearning Course 1.50 Funzionalità per la collaborazione in Word 2007 / Collaborative Features in Word 2007 mo_wdpu_a03_dt_it Elearning Course 2.00 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Introduzione a Excel 2007 / Getting Started with Excel 2007 mo_bgex_a01_dt_it Elearning Course 2.00 Modifica e formattazione di dati e fogli di lavoro / Manipulating and Formatting Data and Worksheets in Excel mo_bgex_a02_dt_it Elearning Course 3.50 Revisione e stampa in Excel 2007 / Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_it Elearning Course 1.50 Formule e funzioni in Excel 2007 / Excel 2007 Formulas and Functions mo_bgex_a04_dt_it Elearning Course 2.00 Grafici, immagini, temi e stili in Excel 2007 / Excel 2007 Charts, Pictures, Themes, and Styles mo_bgex_a06_dt_it Elearning Course 1.50 Microsoft Office 2007: Advanced Excel / Microsoft Office 2007: Advanced Excel Formattazione avanzata in Excel 2007 / Advanced Formatting in Excel 2007 mo_adex_a01_dt_it Elearning Course 2.00 Gestione avanzata dei dati in Excel 2007 / Advanced Data Management in Excel 2007 mo_adex_a02_dt_it Elearning Course 1.50 Personalizzazione avanzata in Excel 2007 / Advanced Customization in Excel 2007 mo_adex_a03_dt_it Elearning Course 2.00 Microsoft Office 2007: Excel for the Power User / Microsoft Office 2007: Excel for the Power User Analisi dei dati in Excel 2007 / Analyzing Data in Excel 2007 mo_expu_a01_dt_it Elearning Course 3.50 Protezione e condivisione delle cartelle di lavoro di Excel 2007 / Protecting and Sharing Excel 2007 Workbooksmo_expu_a02_dt_it Elearning Course 2.00 Scambio di dati con Excel 2007 / Exchanging Data with Excel 2007 mo_expu_a03_dt_it Elearning Course 3.00 Microsoft Office 2007: Beginning PowerPoint / Microsoft Office 2007: Beginning PowerPoint Introduzione a PowerPoint 2007 / Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_it Elearning Course 1.50 Aggiunta di elementi grafici nelle presentazioni di PowerPoint 2007 / Adding Graphics to Presentations in Powmo_bgpp_a02_dt_it Elearning Course 1.50 Aggiunta di elementi multimediali e animazioni nelle presentazioni / Adding Multimedia and Animations to Pr mo_bgpp_a03_dt_it Elearning Course 1.00 Microsoft Office 2007: Advanced PowerPoint / Microsoft Office 2007: Advanced PowerPoint Creazione di presentazioni personalizzate in PowerPoint 2007 / Creating Custom Slide Shows in PowerPoint 20mo_adpp_a01_dt_it Elearning Course 1.00 Distribuzione di presentazioni in PowerPoint 2007 / Distributing Presentations in PowerPoint 2007 mo_adpp_a02_dt_it Elearning Course 1.00 Microsoft Office 2007: Beginning Outlook / Microsoft Office 2007: Beginning Outlook Introduzione a Outlook 2007 / Getting Started with Outlook 2007 mo_bgol_a01_dt_it Elearning Course 1.50 Formattazione e gestione della posta elettronica in Outlook 2007 / Formatting and Managing E mail in Outloo mo_bgol_a02_dt_it Elearning Course 3.00 Utilizzo del calendario in Outlook 2007 / Using the Calendar in Outlook 2007 mo_bgol_a03_dt_it Elearning Course 3.00 Gestione di contatti, attività e note e personalizzazione dell'interfaccia in Outlook 2007 / Using Contacts, Task mo_bgol_a04_dt_it Elearning Course 3.00 Esecuzione di ricerche, stampa di elementi e gestione di feed RSS in Outlook 2007 / Completing Searches, Prinmo_bgol_a05_dt_it Elearning Course 2.00 Microsoft Office 2007: Advanced Outlook / Microsoft Office 2007: Advanced Outlook Personalizzazione di Outlook 2007 e utilizzo del Diario / Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_it Elearning Course 2.00 Configurazione di regole, avvisi e impostazioni per la posta indesiderata in Outlook 2007 / Configuring Rules, Amo_adol_a02_dt_it Elearning Course 2.00 94

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Utilizzo di SharePoint, dei calendari e dei moduli in Outlook 2007 / Working with SharePoint, Calendars, and F mo_adol_a03_dt_it Elearning Course 2.50 Microsoft Office 2007: Beginning Access / Microsoft Office 2007: Beginning Access Introduzione a Access 2007 / Getting Started with Access 2007 mo_bgac_a01_dt_it Elearning Course 1.50 Tabelle di base di Access 2007 / Basic Access 2007 Tables mo_bgac_a02_dt_it Elearning Course 2.50 Maschere di base di Access 2007 / Basic Access 2007 Forms mo_bgac_a03_dt_it Elearning Course 2.00 Query e report in Access 2007 / Queries and Reports in Access 2007 mo_bgac_a04_dt_it Elearning Course 2.50 Microsoft Windows Vista for the End User / Microsoft Windows Vista for the End User Introduzione a Windows Vista / Getting Started with Windows Vista mv_wveu_a01_it_it Elearning Course 1.50 Esplorazione del Web e gestione del sistema con Windows Vista / Navigating the Web and System Maintenan mv_wveu_a03_it_it Elearning Course 2.00 Gestione di file, programmi e stampa in Windows Vista / Work with Files, Programs, and Printing in Windows Vmv_wveu_a02_it_it Elearning Course 2.00 Microsoft Office XP Microsoft Office XP: Advanced Outlook 2002 / Microsoft Office XP: Advanced Outlook 2002 Gestione di Outlook 2002 / Managing Outlook 2002 (non audio) 38439_IT Elearning Course 4.75 Microsoft Office XP: Beginning PowerPoint 2002 / Microsoft Office XP: Beginning PowerPoint 2002 (non audio) Creazione di presentazioni con PowerPoint 2002 / Creating Presentations using PowerPoint 2002 (non audio) 39525_IT Elearning Course 5.00 European Spanish DESKTOP COMPUTER SKILLS Microsoft Office 2007 Microsoft Office 2007: Beginning Word / Microsoft Office 2007: Beginning Word Introducción a Word 2007 / Getting Started with Word 2007 mo_bgwd_a01_dt_eses Elearning Course 1.00 Trabajar con texto y párrafos en Word 2007 / Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_eses Elearning Course 2.00 Estructurar, editar, guardar y abrir documentos en Word 2007 / Structuring, Editing, Saving, and Opening Doc mo_bgwd_a03_dt_eses Elearning Course 2.00 Impresión de documentos, ayuda y cambio de formato automatizado de Word 2007 / Printing, Help, and Automo_bgwd_a04_dt_eses Elearning Course 2.00 Trabajar con documentos en Word 2007 / Working with Documents in Word 2007 mo_bgwd_a05_dt_eses Elearning Course 2.00 Microsoft Office 2007: Advanced Word / Microsoft Office 2007: Advanced Word Formato avanzado en Word 2007 / Advanced Formatting in Word 2007 mo_adwd_a01_dt_eses Elearning Course 1.50 Navegación y revisión avanzada de documentos en Word 2007 / Advanced Document Navigation and Documemo_adwd_a02_dt_eses Elearning Course 2.50 Usar tablas y gráficos en Word 2007 / Using Tables, Charts, and Graphics in Word 2007 mo_adwd_a03_dt_eses Elearning Course 2.50 Microsoft Office 2007: Word for the Power User / Microsoft Office 2007: Word for the Power User Funciones avanzadas de manipulación de datos de Word 2007 / Advanced Data Manipulation Features in Wormo_wdpu_a01_dt_eses Elearning Course 1.00 Funciones avanzadas de documentos de Word 2007 / Advanced Document Features in Word 2007 mo_wdpu_a02_dt_eses Elearning Course 1.50 Características de colaboración de Word 2007 / Collaborative Features in Word 2007 mo_wdpu_a03_dt_eses Elearning Course 2.00 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Introducción a Excel 2007 / Getting Started with Excel 2007 mo_bgex_a01_dt_eses Elearning Course 2.00 Manipular y dar formato a datos y hojas de cálculo / Manipulating and Formatting Data and Worksheets in Excmo_bgex_a02_dt_eses Elearning Course 3.50 Revisar e imprimir en Excel 2007 / Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_eses Elearning Course 1.50 Fórmulas y funciones de Excel 2007 / Excel 2007 Formulas and Functions mo_bgex_a04_dt_eses Elearning Course 2.00 Gráficos, imágenes, temas y estilos de Excel 2007 / Excel 2007 Charts, Pictures, Themes, and Styles mo_bgex_a06_dt_eses Elearning Course 1.50 Microsoft Office 2007: Advanced Excel / Microsoft Office 2007: Advanced Excel Formato avanzado en Excel 2007 / Advanced Formatting in Excel 2007 mo_adex_a01_dt_eses Elearning Course 2.00 Administración avanzada de datos en Excel 2007 / Advanced Data Management in Excel 2007 mo_adex_a02_dt_eses Elearning Course 1.50 Personalización avanzada en Excel 2007 / Advanced Customization in Excel 2007 mo_adex_a03_dt_eses Elearning Course 2.00 Microsoft Office 2007: Excel for the Power User / Microsoft Office 2007: Excel for the Power User Analizar datos en Excel 2007 / Analyzing Data in Excel 2007 mo_expu_a01_dt_eses Elearning Course 3.50 Proteger y compartir libros de Excel 2007 / Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_eses Elearning Course 2.00 Intercambiar datos con Excel 2007 / Exchanging Data with Excel 2007 mo_expu_a03_dt_eses Elearning Course 3.00 Microsoft Office 2007: Beginning Outlook / Microsoft Office 2007: Beginning Outlook Introducción a Outlook 2007 / Getting Started with Outlook 2007 mo_bgol_a01_dt_eses Elearning Course 1.50 Dar formato y administrar el correo electrónico en Outlook 2007 / Formatting and Managing E mail in Outloo mo_bgol_a02_dt_eses Elearning Course 3.00 Utilizar el Calendario en Outlook 2007 / Using the Calendar in Outlook 2007 mo_bgol_a03_dt_eses Elearning Course 3.00 Utilizar Contactos, Tareas, Notas y personalizar la Interfaz en Outlook 2007 / Using Contacts, Tasks, Notes, andmo_bgol_a04_dt_eses Elearning Course 3.00 Hacer búsquedas, imprimir elementos y trabajar con fuentes RSS en Outlook 2007 / Completing Searches, Prinmo_bgol_a05_dt_eses Elearning Course 2.00 Microsoft Office 2007: Advanced Outlook / Microsoft Office 2007: Advanced Outlook Personalizar Outlook 2007 y usar el Diario / Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_eses Elearning Course 2.00 Configurar reglas, alertas y opciones de correo electrónico no deseado en Outlook 2007 / Configuring Rules, Amo_adol_a02_dt_eses Elearning Course 2.00 Trabajar con SharePoint, calendarios y formularios en Outlook 2007 / Working with SharePoint, Calendars, an mo_adol_a03_dt_eses Elearning Course 2.50 Microsoft Office 2007: Beginning PowerPoint / Microsoft Office 2007: Beginning PowerPoint Introducción a PowerPoint 2007 / Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_eses Elearning Course 1.50 Añadir gráficos a las presentaciones de PowerPoint 2007 / Adding Graphics to Presentations in PowerPoint 20mo_bgpp_a02_dt_eses Elearning Course 1.50 Agregar archivos multimedia y animaciones a las presentaciones / Adding Multimedia and Animations to Presemo_bgpp_a03_dt_eses Elearning Course 1.00 Microsoft Office 2007: Advanced PowerPoint / Microsoft Office 2007: Advanced PowerPoint Crear presentaciones personalizadas en PowerPoint 2007 / Creating Custom Slide Shows in PowerPoint 2007 mo_adpp_a01_dt_eses Elearning Course 1.00 Distribuir presentaciones en PowerPoint 2007 / Distributing Presentations in PowerPoint 2007 mo_adpp_a02_dt_eses Elearning Course 1.00 Microsoft Office 2007: Beginning Access / Microsoft Office 2007: Beginning Access Introducción a Access 2007 / Getting Started with Access 2007 mo_bgac_a01_dt_eses Elearning Course 1.50 Tablas básicas de Access 2007 / Basic Access 2007 Tables mo_bgac_a02_dt_eses Elearning Course 2.50 Formularios básicos de Access 2007 / Basic Access 2007 Forms mo_bgac_a03_dt_eses Elearning Course 2.00 Consultas e informes en Access 2007 / Queries and Reports in Access 2007 mo_bgac_a04_dt_eses Elearning Course 2.50 Microsoft Office XP Microsoft Office XP: Beginning PowerPoint 2002 (non audio) / Microsoft Office XP: Beginning PowerPoint 2002 (non audio) Creación de presentaciones utilizando PowerPoint 2002 / Creating Presentations using PowerPoint 2002 (non 39525_ES Elearning Course 3.50 Japanese DESKTOP COMPUTER SKILLS Microsoft Office 2007 Microsoft Office 2007: Beginning Word / Microsoft Office 2007: Beginning Word Word 2007 を 使 ってみましょう / Getting Started with Word 2007 mo_bgwd_a01_dt_ja Elearning Course 1.00 Word 2007 でのテキストと 段 落 の 使 用 / Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_ja Elearning Course 2.00 Word 2007 でのドキュメントの 作 成 編 集 保 存 / Structuring, Editing, Saving, and Opening Documents i mo_bgwd_a03_dt_ja Elearning Course 1.50 Word 2007 での 印 刷 ヘルプ 自 動 書 式 設 定 / Printing, Help, and Automated Formatting in Word 2007 mo_bgwd_a04_dt_ja Elearning Course 2.00 Word 2007 でのドキュメントの 操 作 / Working with Documents in Word 2007 mo_bgwd_a05_dt_ja Elearning Course 2.00 Microsoft Office 2007: Advanced Word / Microsoft Office 2007: Advanced Word Word 2007 での 高 度 な 書 式 設 定 / Advanced Formatting in Word 2007 mo_adwd_a01_dt_ja Elearning Course 1.50 95

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Word 2007 での 高 度 な 文 書 ナビゲーションと 校 閲 / Advanced Document Navigation and Document Reviewmo_adwd_a02_dt_ja Elearning Course 2.50 Word 2007 での 表 グラフ グラフィックの 使 用 / Using Tables, Charts, and Graphics in Word 2007 mo_adwd_a03_dt_ja Elearning Course 2.50 Microsoft Office 2007: Word for the Power User / Microsoft Office 2007: Word for the Power User Word 2007 の 高 度 なデータ 操 作 機 能 / Advanced Data Manipulation Features in Word 2007 mo_wdpu_a01_dt_ja Elearning Course 1.00 Word 2007 の 高 度 な 文 書 機 能 / Advanced Document Features in Word 2007 mo_wdpu_a02_dt_ja Elearning Course 1.50 Word 2007 のコラボレーション 機 能 / Collaborative Features in Word 2007 mo_wdpu_a03_dt_ja Elearning Course 2.00 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Excel 2007 を 使 ってみましょう / Getting Started with Excel 2007 mo_bgex_a01_dt_ja Elearning Course 2.00 データとワークシートの 操 作 および 書 式 設 定 / Manipulating and Formatting Data and Worksheets in Excemo_bgex_a02_dt_ja Elearning Course 3.50 Excel 2007での 校 閲 と 印 刷 / Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_ja Elearning Course 1.50 Excel 2007 の 数 式 と 関 数 / Excel 2007 Formulas and Functions mo_bgex_a04_dt_ja Elearning Course 2.00 Excel 2007 のグラフ 図 テーマ スタイル / Excel 2007 Charts, Pictures, Themes, and Styles mo_bgex_a06_dt_ja Elearning Course 1.50 Microsoft Office 2007: Advanced Excel / Microsoft Office 2007: Advanced Excel Excel 2007 での 詳 細 な 書 式 設 定 / Advanced Formatting in Excel 2007 mo_adex_a01_dt_ja Elearning Course 2.00 Excel 2007 での 高 度 なデータ 管 理 / Advanced Data Management in Excel 2007 mo_adex_a02_dt_ja Elearning Course 1.50 Excel 2007 での 高 度 なカスタマイズ / Advanced Customization in Excel 2007 mo_adex_a03_dt_ja Elearning Course 2.00 Microsoft Office 2007: Excel for the Power User / Microsoft Office 2007: Excel for the Power User Excel 2007 でのデータ 分 析 / Analyzing Data in Excel 2007 mo_expu_a01_dt_ja Elearning Course 3.50 Excel 2007 ブックの 保 護 と 共 有 / Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_ja Elearning Course 2.00 Excel 2007 とのデータ 交 換 / Exchanging Data with Excel 2007 mo_expu_a03_dt_ja Elearning Course 3.00 Microsoft Office 2007: Beginning PowerPoint / Microsoft Office 2007: Beginning PowerPoint PowerPoint 2007 を 使 ってみましょう / Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_ja Elearning Course 1.50 PowerPoint 2007 でプレゼンテーションにグラフィックを 追 加 する / Adding Graphics to Presentations inmo_bgpp_a02_dt_ja Elearning Course 1.50 プレゼンテーションへのマルチメディアとアニメーションの 追 加 / Adding Multimedia and Animations tmo_bgpp_a03_dt_ja Elearning Course 1.00 Microsoft Office 2007: Advanced PowerPoint / Microsoft Office 2007: Advanced PowerPoint PowerPoint 2007 での 目 的 別 スライド ショーの 作 成 / Creating Custom Slide Shows in PowerPoint 2007 mo_adpp_a01_dt_ja Elearning Course 1.00 PowerPoint 2007 でのプレゼンテーションの 配 布 / Distributing Presentations in PowerPoint 2007 mo_adpp_a02_dt_ja Elearning Course 1.00 Microsoft Office 2007: Beginning Outlook / Microsoft Office 2007: Beginning Outlook Outlook 2007 を 使 ってみましょう / Getting Started with Outlook 2007 mo_bgol_a01_dt_ja Elearning Course 1.50 Outlook 2007 での 電 子 メールの 書 式 設 定 と 管 理 / Formatting and Managing E mail in Outlook 2007 mo_bgol_a02_dt_ja Elearning Course 3.00 Outlook 2007 の 予 定 表 の 使 用 / Using the Calendar in Outlook 2007 mo_bgol_a03_dt_ja Elearning Course 3.00 Outlook 2007 での 連 絡 先 仕 事 メモの 使 用 とインターフェイスのカスタマイズ / Using Contacts, Tas mo_bgol_a04_dt_ja Elearning Course 3.00 Outlook 2007 での 検 索 項 目 の 印 刷 RSS フィードの 使 用 / Completing Searches, Printing Items, and Workimo_bgol_a05_dt_ja Elearning Course 2.00 Microsoft Office 2007: Advanced Outlook / Microsoft Office 2007: Advanced Outlook Outlook 2007 のカスタマイズと 履 歴 の 使 用 / Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_ja Elearning Course 2.00 Outlook 2007 の 仕 分 けルール 通 知 迷 惑 メールの 設 定 / Configuring Rules, Alerts, and Junk E mail Setti mo_adol_a02_dt_ja Elearning Course 2.00 Outlook 2007 での SharePoint 予 定 表 フォームの 使 用 / Working with SharePoint, Calendars, and Formsmo_adol_a03_dt_ja Elearning Course 2.50 Microsoft Office 2007: Beginning Access / Microsoft Office 2007: Beginning Access Access 2007 を 使 ってみましょう / Getting Started with Access 2007 mo_bgac_a01_dt_ja Elearning Course 1.50 Access 2007 の 基 本 テーブル / Basic Access 2007 Tables mo_bgac_a02_dt_ja Elearning Course 2.50 Access 2007 の 基 本 フォーム / Basic Access 2007 Forms mo_bgac_a03_dt_ja Elearning Course 2.00 Access 2007 のクエリとレポート / Queries and Reports in Access 2007 mo_bgac_a04_dt_ja Elearning Course 2.50 French DESKTOP COMPUTER SKILLS Microsoft Office 2013 Microsoft Office 2013: Advanced Word / Microsoft Office 2013: Advanced Word Mise en forme avancée dans Word 2013 / Advanced Formatting in Word 2013 mo_adwo_a01_dt_fr Elearning Course 1.00 Personnaliser la mise en page de documents dans Word 2013 / Customizing Document Layout in Word 2013 mo_adwo_a02_dt_fr Elearning Course 1.00 Microsoft Office 2013: Beginning Access / Microsoft Office 2013: Beginning Access Création et remplissage d'une base de données dans Access 2013 / Creating and Populating a Database in Acc mo_bgas_a01_dt_fr Elearning Course 1.00 Création et modification de formulaires dans Access 2013 / Creating and Modifying Forms in Access 2013 mo_bgas_a04_dt_fr Elearning Course 1.00 Création et modification d'états dans Access 2013 / Creating and Modifying Reports in Access 2013 mo_bgas_a05_dt_fr Elearning Course 1.00 Microsoft Office 2013: Beginning Excel / Microsoft Office 2013: Beginning Excel Création de classeurs, de feuilles de calcul et de données dans Excel 2013 / Creating Workbooks, Worksheets, mo_bgel_a01_dt_fr Elearning Course 1.00 Mise en forme des cellules et des feuilles de calcul dans Excel 2013 / Formatting Cells and Worksheets in Exce mo_bgel_a03_dt_fr Elearning Course 1.00 Mise en forme des données dans Excel 2013 / Formatting Data in Excel 2013 mo_bgel_a04_dt_fr Elearning Course 1.00 Microsoft Office 2013: Beginning Outlook / Microsoft Office 2013: Beginning Outlook Utilisation des messages électroniques dans Outlook 2013 / Working with E mail in Outlook 2013 mo_bgou_a01_dt_fr Elearning Course 1.00 Microsoft Office 2013: Beginning Word / Microsoft Office 2013: Beginning Word Réalisation de tâches de base dans Word 2013 / Performing Basic Tasks in Word 2013 mo_bgwo_a01_dt_fr Elearning Course 1.00 Microsoft Office 2010 Microsoft Office 2010: New Features / Microsoft Office 2010: New Features Principales nouveautés d'office 2010 / Office 2010 New Core Features mo_otnf_a01_dt_fr Elearning Course 1.00 Nouvelles fonctionnalités de messagerie et de collaboration dans Office 2010 / New Messaging and Collabora mo_otnf_a02_dt_fr Elearning Course 1.00 Office 2010 Web Apps et nouvelles fonctionnalités de Publisher et Mobile / Office 2010 Web Apps and New Femo_otnf_a03_dt_fr Elearning Course 1.00 Microsoft Office 2010 New Features for Users Migrating from Office 2003 / Microsoft Office 2010 New Features for Users Migrating from Office 2003 Word et Excel 2010 et la nouvelle interface d'office 2010 / The New Office 2010 Interface, Word 2010, and Exmo_nfum_a01_dt_fr Elearning Course 1.00 Outlook 2010 et la collaboration dans Office 2010 / Outlook 2010 and Collaboration in Office 2010 mo_nfum_a02_dt_fr Elearning Course 1.00 Nouvelles fonctionnalités de PowerPoint, Publisher et Access dans Office 2010 / New Features for PowerPointmo_nfum_a03_dt_fr Elearning Course 1.00 Microsoft Office 2010: Beginning Word / Microsoft Office 2010: Beginning Word Démarrer avec Word 2010 / Getting Started with Word 2010 mo_bwrd_a01_dt_fr Elearning Course 1.00 Mise en forme et traitement du texte dans Word 2010 / Formatting and Working with Text in Word 2010 mo_bwrd_a02_dt_fr Elearning Course 1.00 Organisation et mise en forme de texte dans Word 2010 / Organizing and Arranging Text in Word 2010 mo_bwrd_a03_dt_fr Elearning Course 1.00 Navigation dans Word 2010 / Moving Around in Word 2010 mo_bwrd_a04_dt_fr Elearning Course 1.00 Structuration des documents Word 2010 / Structuring Word 2010 Documents mo_bwrd_a05_dt_fr Elearning Course 1.00 Révision de documents dans Word 2010 / Reviewing Documents in Word 2010 mo_bwrd_a06_dt_fr Elearning Course 1.00 Enregistrement, partage et impression avec Word 2010 / Saving, Sharing, and Printing in Word 2010 mo_bwrd_a07_dt_fr Elearning Course 1.00 Personnalisation du comportement et de l'apparence de Word 2010 / Customizing the Behavior and Appearanmo_bwrd_a08_dt_fr Elearning Course 1.00 Création et insertion de graphiques dans Word 2010 / Drawing and Inserting Graphics in Word 2010 mo_bwrd_a09_dt_fr Elearning Course 1.00 Microsoft Office 2010: Beginning Excel / Microsoft Office 2010: Beginning Excel Démarrer avec Excel 2010 / Getting Started with Excel 2010 mo_bexl_a01_dt_fr Elearning Course 1.00 Application d'une mise en forme de base à des données dans Excel 2010 / Applying Basic Data Formatting in Emo_bexl_a02_dt_fr Elearning Course 1.00 Déplacements et navigation dans Excel 2010 / Moving and Getting Around in Excel 2010 mo_bexl_a03_dt_fr Elearning Course 1.00 96

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Déplacement de données et modification de feuilles de calcul dans Excel 2010 / Moving Data and Modifying Wmo_bexl_a04_dt_fr Elearning Course 1.00 Enregistrement, envoi et impression des classeurs Excel 2010 / Saving, Sending, and Printing Excel 2010 Work mo_bexl_a05_dt_fr Elearning Course 1.00 Utilisation de la mise en forme conditionnelle, des tableaux et des graphiques sparkline dans Excel 2010 / Usinmo_bexl_a06_dt_fr Elearning Course 1.00 Révision et protection de contenu dans Excel 2010 / Reviewing and Protecting Content in Excel 2010 mo_bexl_a07_dt_fr Elearning Course 1.00 Utilisation de formules simples dans Excel 2010 / Using Basic Formulas in Excel 2010 mo_bexl_a08_dt_fr Elearning Course 1.00 Utilisation des fonctions de base dans Excel 2010 / Using Basic Functions with Excel 2010 mo_bexl_a09_dt_fr Elearning Course 1.00 Insertion de graphiques de base dans Excel 2010 / Inserting Basic Charts in Excel 2010 mo_bexl_a10_dt_fr Elearning Course 1.00 Ajout d'effets visuels, de thèmes et de styles aux classeurs Excel 2010 / Adding Visuals, Themes, and Styles to mo_bexl_a11_dt_fr Elearning Course 1.00 Microsoft Office 2010: Beginning Outlook / Microsoft Office 2010: Beginning Outlook Démarrer avec Outlook 2010 / Getting Started with Outlook 2010 mo_bout_a01_dt_fr Elearning Course 1.00 Gestion des conversations et organisation des messages électroniques dans Outlook 2010 / Managing Conver mo_bout_a02_dt_fr Elearning Course 1.00 Gestion des pièces jointes, graphiques, signatures et réponses automatiques dans Outlook 2010 / Managing Amo_bout_a03_dt_fr Elearning Course 1.00 Utilisation du Calendrier pour les rendez vous, les événements et les réunions dans Outlook 2010 / Using the mo_bout_a04_dt_fr Elearning Course 1.00 Gestion des réunions et personnalisation du calendrier dans Outlook 2010 / Managing Meetings and Customizmo_bout_a05_dt_fr Elearning Course 1.00 Outlook 2010 Social Connector et Messagerie / Outlook 2010 Social Connector and Messaging mo_bout_a06_dt_fr Elearning Course 1.00 Gestion des contacts dans Outlook 2010 / Working with Contacts in Outlook 2010 mo_bout_a07_dt_fr Elearning Course 1.00 Utilisation des fonctionnalités Tâches, Notes et Journal dans Outlook 2010 / Using the Tasks, Notes, and Journmo_bout_a08_dt_fr Elearning Course 1.00 Microsoft Office 2010: Advanced Word / Microsoft Office 2010: Advanced Word Utilisation des thèmes, des arrière plans, des filigranes et des composants QuickPart dans Word 2010 / Using mo_awrd_a01_dt_fr Elearning Course 1.00 Ajout de tables des matières, de notes de bas de page, de liens hypertexte et de signets dans Word 2010 / Ad mo_awrd_a02_dt_fr Elearning Course 1.00 Formulaires, champs, fusion et publipostage dans Word 2010 / Forms, Fields, and Mail Merge in Word 2010 mo_awrd_a03_dt_fr Elearning Course 1.00 Gestion, inspection et récupération de documents Word 2010 / Managing, Inspecting, and Recovering Word 2mo_awrd_a04_dt_fr Elearning Course 1.00 Création et mise en forme de tableaux dans Word 2010 / Creating and Formatting Tables in Word 2010 mo_awrd_a05_dt_fr Elearning Course 1.00 Manipulation de tableaux dans Word 2010 / Manipulating Tables in Word 2010 mo_awrd_a06_dt_fr Elearning Course 1.00 Insertion de graphiques et de tableaux dans Word 2010 / Embedding Charts and Tables into Word 2010 mo_awrd_a07_dt_fr Elearning Course 1.00 Microsoft Office 2010: Advanced Excel / Microsoft Office 2010: Advanced Excel Personnalisation d'éléments visuels dans Excel 2010 / Customizing Visual Elements in Excel 2010 mo_aexl_a01_dt_fr Elearning Course 1.00 Personnalisation des paramètres de classeur, de la mise en forme conditionnelle et des formats de nombre damo_aexl_a02_dt_fr Elearning Course 1.00 Organisation des données et des objets dans Excel 2010 / Organizing Data and Objects in Excel 2010 mo_aexl_a03_dt_fr Elearning Course 1.00 Vérification des données et des formules dans Excel 2010 / Verifying Excel 2010 Data and Formulas mo_aexl_a04_dt_fr Elearning Course 1.00 Automatisation de tâches dans Excel 2010 à l'aide des macros / Automating Excel 2010 Tasks Using Macros mo_aexl_a05_dt_fr Elearning Course 1.00 Analyse de données à l'aide d'une analyse de scénarios dans Excel 2010 / Analyzing Data with What if Analysismo_aexl_a06_dt_fr Elearning Course 1.00 Tableaux croisés dynamiques et graphiques croisés dynamiques dans Excel 2010 / PivotTables and PivotChartsmo_aexl_a07_dt_fr Elearning Course 1.00 Filtres de tableau croisé dynamique, calculs et PowerPivot dans Excel 2010 / PivotTable Filters, Calculations, a mo_aexl_a08_dt_fr Elearning Course 1.00 Microsoft Office 2010: Advanced Outlook / Microsoft Office 2010: Advanced Outlook Mise en forme des messages électroniques et configuration des options de messagerie dans Outlook 2010 / F mo_aout_a01_dt_fr Elearning Course 1.00 Personnalisation d'outlook 2010 et gestion des comptes / Customizing Outlook 2010 and Managing Accounts mo_aout_a02_dt_fr Elearning Course 1.00 Gestion du courrier électronique à l'aide de règles, de réponses automatiques et d'alertes dans Outlook 2010 mo_aout_a03_dt_fr Elearning Course 1.00 Utilisation de fichiers, des dossiers et de la recherche et des flux RSS dans Outlook 2010 / Working with Files amo_aout_a04_dt_fr Elearning Course 1.00 Fichiers de données, archivage et groupes d'envoi/réception dans Outlook 2010 / Data Files, Archiving, and Semo_aout_a05_dt_fr Elearning Course 1.00 Mise en œuvre de la sécurité avec Outlook 2010 / Implementing Security with Outlook 2010 mo_aout_a06_dt_fr Elearning Course 1.00 Accès distant à Exchange et utilisation de formulaires dans Outlook 2010 / Accessing Exchange Remotely and mo_aout_a07_dt_fr Elearning Course 1.00 Microsoft Office 2010: Beginning PowerPoint / Microsoft Office 2010: Beginning PowerPoint Démarrer avec PowerPoint 2010 / Getting Started with PowerPoint 2010 mo_bppt_a01_dt_fr Elearning Course 1.00 Améliorations visuelles de présentations PowerPoint 2010 / Visually Enhancing PowerPoint 2010 Presentationmo_bppt_a02_dt_fr Elearning Course 1.00 Ajout d'images à des présentations dans PowerPoint 2010 / Adding Images to Presentations in PowerPoint 20 mo_bppt_a03_dt_fr Elearning Course 1.00 Utilisation des contenus multimédias et des animations dans PowerPoint 2010 / Using Multimedia and Anima mo_bppt_a04_dt_fr Elearning Course 1.00 Microsoft Office 2010: Advanced PowerPoint / Microsoft Office 2010: Advanced PowerPoint Utilisation des outils de diaporama avancés dans PowerPoint 2010 / Using Advanced Slide Show Tools in Powemo_appt_a01_dt_fr Elearning Course 1.00 Collaboration et partage de présentations dans PowerPoint 2010 / Collaborating and Sharing Presentations in mo_appt_a02_dt_fr Elearning Course 1.00 Microsoft Office 2010: Beginning Access / Microsoft Office 2010: Beginning Access Démarrer avec Access 2010 / Getting Started with Access 2010 mo_bacc_a01_dt_fr Elearning Course 1.00 Création de tables de base dans Access 2010 / Creating Basic Tables in Access 2010 mo_bacc_a02_dt_fr Elearning Course 1.00 Manipulation de données et relations simples dans Access 2010 / Data Manipulation and Simple Relationshipsmo_bacc_a03_dt_fr Elearning Course 1.00 Présentation des formulaires dans Access 2010 / Introduction to Forms in Access 2010 mo_bacc_a04_dt_fr Elearning Course 1.00 Modification de formulaires simples dans Access 2010 / Modifying Basic Forms in Access 2010 mo_bacc_a05_dt_fr Elearning Course 1.00 Présentation des requêtes dans Access 2010 / Introduction to Queries in Access 2010 mo_bacc_a06_dt_fr Elearning Course 1.00 Présentation des états dans Access 2010 / Introduction to Reports in Access 2010 mo_bacc_a07_dt_fr Elearning Course 1.00 Microsoft Office 2007 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Mise en route d'excel 2007 / Getting Started with Excel 2007 mo_bgex_a01_dt_fr Elearning Course 2.00 Manipulation et mise en forme de données et de feuilles de calcul / Manipulating and Formatting Data and W mo_bgex_a02_dt_fr Elearning Course 3.50 Révision et impression dans Excel 2007 / Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_fr Elearning Course 1.50 Formules et fonctions d'excel 2007 / Excel 2007 Formulas and Functions mo_bgex_a04_dt_fr Elearning Course 2.00 Graphiques, images, thèmes et styles dans Excel 2007 / Excel 2007 Charts, Pictures, Themes, and Styles mo_bgex_a06_dt_fr Elearning Course 1.50 Microsoft Office 2007: Beginning Word / Microsoft Office 2007: Beginning Word Mise en route de Word 2007 / Getting Started with Word 2007 mo_bgwd_a01_dt_fr Elearning Course 1.00 Texte et paragraphes dans Word 2007 / Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_fr Elearning Course 2.00 Structurer, éditer, enregistrer et ouvrir des documents dans Word 2007 / Structuring, Editing, Saving, and Opemo_bgwd_a03_dt_fr Elearning Course 2.00 Impression, aide et mise en forme automatique dans Word 2007 / Printing, Help, and Automated Formatting mo_bgwd_a04_dt_fr Elearning Course 2.00 Travailler sur des documents dans Word 2007 / Working with Documents in Word 2007 mo_bgwd_a05_dt_fr Elearning Course 2.00 Microsoft Office 2007: Beginning Outlook / Microsoft Office 2007: Beginning Outlook Mise en route d'outlook 2007 / Getting Started with Outlook 2007 mo_bgol_a01_dt_fr Elearning Course 1.50 Mise en forme et gestion des messages dans Outlook 2007 / Formatting and Managing E mail in Outlook 2007mo_bgol_a02_dt_fr Elearning Course 1.50 Utilisation du calendrier dans Outlook 2007 / Using the Calendar in Outlook 2007 mo_bgol_a03_dt_fr Elearning Course 3.00 Utilisation des contacts, des tâches et des notes, et personnalisation de l'interface d'outlook 2007 / Using Conmo_bgol_a04_dt_fr Elearning Course 3.00 Recherches, impression et flux RSS dans Outlook 2007 / Completing Searches, Printing Items, and Working witmo_bgol_a05_dt_fr Elearning Course 2.00 Microsoft Office 2007: Beginning PowerPoint / Microsoft Office 2007: Beginning PowerPoint Mise en route de PowerPoint 2007 / Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_fr Elearning Course 1.50 Ajout d'illustrations à des présentations dans PowerPoint 2007 / Adding Graphics to Presentations in PowerPomo_bgpp_a02_dt_fr Elearning Course 1.50 Ajout de contenu multimédia et d'animations à des présentations / Adding Multimedia and Animations to Pre mo_bgpp_a03_dt_fr Elearning Course 1.00 Microsoft Office 2007: Advanced Word / Microsoft Office 2007: Advanced Word Mise en forme avancée dans Word 2007 / Advanced Formatting in Word 2007 mo_adwd_a01_dt_fr Elearning Course 1.50 Navigation avancée dans des documents et révision des documents dans Word 2007 / Advanced Document N mo_adwd_a02_dt_fr Elearning Course 2.50 97

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Utilisation des tableaux et des graphiques dans Word 2007 / Using Tables, Charts, and Graphics in Word 2007 mo_adwd_a03_dt_fr Elearning Course 2.50 Microsoft Office 2007: Advanced Excel / Microsoft Office 2007: Advanced Excel Mise en forme avancée dans Excel 2007 / Advanced Formatting in Excel 2007 mo_adex_a01_dt_fr Elearning Course 2.00 Gestion avancée des données dans Excel 2007 / Advanced Data Management in Excel 2007 mo_adex_a02_dt_fr Elearning Course 1.50 La personnalisation avancée dans Excel 2007 / Advanced Customization in Excel 2007 mo_adex_a03_dt_fr Elearning Course 2.00 Microsoft Office 2007: Advanced PowerPoint / Microsoft Office 2007: Advanced PowerPoint Création de diaporamas personnalisés dans PowerPoint 2007 / Creating Custom Slide Shows in PowerPoint 20mo_adpp_a01_dt_fr Elearning Course 1.00 Distribution de présentations dans PowerPoint 2007 / Distributing Presentations in PowerPoint 2007 mo_adpp_a02_dt_fr Elearning Course 1.00 Microsoft Office 2007: Advanced Outlook / Microsoft Office 2007: Advanced Outlook Personnalisation d'outlook 2007 et utilisation du journal / Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_fr Elearning Course 2.00 Configuration des règles, des alertes et des paramètres du courrier indésirable dans Outlook 2007 / Configurinmo_adol_a02_dt_fr Elearning Course 2.00 Utilisation de SharePoint, des calendriers et des formulaires dans Outlook 2007 / Working with SharePoint, Camo_adol_a03_dt_fr Elearning Course 2.50 Microsoft Office 2007: Word for the Power User / Microsoft Office 2007: Word for the Power User Fonctionnalités de manipulation avancée des données dans Word 2007 / Advanced Data Manipulation Featur mo_wdpu_a01_dt_fr Elearning Course 1.00 Fonctions de documents avancées dans Word 2007 / Advanced Document Features in Word 2007 mo_wdpu_a02_dt_fr Elearning Course 1.50 Fonctionnalités de collaboration dans Word 2007 / Collaborative Features in Word 2007 mo_wdpu_a03_dt_fr Elearning Course 2.00 Microsoft Office 2007: Excel for the Power User / Microsoft Office 2007: Excel for the Power User Analyse de données dans Excel 2007 / Analyzing Data in Excel 2007 mo_expu_a01_dt_fr Elearning Course 3.50 Protection et partage des classeurs dans Excel 2007 / Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_fr Elearning Course 2.00 Échange de données avec Excel 2007 / Exchanging Data with Excel 2007 mo_expu_a03_dt_fr Elearning Course 3.00 Microsoft Office 2007: Beginning Access / Microsoft Office 2007: Beginning Access Mise en route d'access 2007 / Getting Started with Access 2007 mo_bgac_a01_dt_fr Elearning Course 1.50 Tables Access 2007 de base / Basic Access 2007 Tables mo_bgac_a02_dt_fr Elearning Course 2.50 Formulaires Access 2007 de base / Basic Access 2007 Forms mo_bgac_a03_dt_fr Elearning Course 2.00 Requêtes et états dans Access 2007 / Queries and Reports in Access 2007 mo_bgac_a04_dt_fr Elearning Course 2.50 Microsoft Windows 8 Microsoft Windows 8: End User / Microsoft Windows 8: End User Windows 8 : Nouvelles fonctionnalités et tâches courantes / Windows 8: New Features and Common Tasks mw_eteu_a01_dt_fr Elearning Course 1.00 Fichiers et connectivité dans Windows 8 / Files and Connectivity in Windows 8 mw_eteu_a02_dt_fr Elearning Course 1.00 Microsoft Windows 7 Microsoft Windows 7: End User / Microsoft Windows 7: End User Démarrer avec Windows 7 / Getting Started with Windows 7 mw_mweu_a01_dt_fr Elearning Course 1.50 Configuration et sécurisation de Windows 7 / Setting up and Securing Windows 7 mw_mweu_a02_dt_fr Elearning Course 2.00 Personnalisation de Windows 7 / Customizing Windows 7 mw_mweu_a03_dt_fr Elearning Course 1.00 Best Practices for Desktop Users Information Security for End Users / Information Security for End Users Introduction à la sécurité des informations / Introduction to Information Security db_iseu_a01_dt_fr Elearning Course 1.00 Utilisation de votre ordinateur de bureau et des appareils mobiles de manière sécurisée / Using your Desktop db_iseu_a02_dt_fr Elearning Course 1.00 Utilisation sécurisée de la messagerie électronique, d'internet et des médias sociaux au travail / Using E mail, db_iseu_a03_dt_fr Elearning Course 1.00 Dutch DESKTOP COMPUTER SKILLS Microsoft Office 2010 Microsoft Office 2010: New Features / Microsoft Office 2010: New Features Nieuwe basisfuncties in Office 2010 / Office 2010 New Core Features mo_otnf_a01_dt_nl Elearning Course 1.00 Nieuwe functies voor berichten en samenwerking in Office 2010 / New Messaging and Collaboration Features mo_otnf_a02_dt_nl Elearning Course 1.00 Office 2010 Web Apps en nieuwe functies in Publisher en Mobile / Office 2010 Web Apps and New Features inmo_otnf_a03_dt_nl Elearning Course 1.00 Microsoft Office 2007 Microsoft Office 2007: Beginning Word / Microsoft Office 2007: Beginning Word Aan de slag met Word 2007 / Getting Started with Word 2007 mo_bgwd_a01_dt_nl Elearning Course 1.00 Werken met tekst en alinea's in Word 2007 / Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_nl Elearning Course 2.00 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Aan de slag met Excel 2007 / Getting Started with Excel 2007 mo_bgex_a01_dt_nl Elearning Course 2.00 Gegevens en werkbladen bewerken en opmaken in Excel 2007 bewerken / Manipulating and Formatting Data mo_bgex_a02_dt_nl Elearning Course 3.50 Microsoft Office 2007: Beginning PowerPoint / Microsoft Office 2007: Beginning PowerPoint Aan de slag met PowerPoint 2007 / Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_nl Elearning Course 1.50 Afbeeldingen toevoegen aan presentaties in PowerPoint 2007 / Adding Graphics to Presentations in PowerPo mo_bgpp_a02_dt_nl Elearning Course 1.50 Polish DESKTOP COMPUTER SKILLS Microsoft Office 2010 Microsoft Office 2010: New Features / Microsoft Office 2010: New Features Nowe podstawowe funkcje w pakiecie Office 2010 / Office 2010 New Core Features mo_otnf_a01_dt_pl Elearning Course 1.00 Nowe funkcje pakietu Office 2010 dotyczące wiadomości i współpracy / New Messaging and Collaboration Feamo_otnf_a02_dt_pl Elearning Course 1.00 Aplikacje Office 2010 Web Apps oraz nowe funkcje programów Publisher i Mobile / Office 2010 Web Apps andmo_otnf_a03_dt_pl Elearning Course 1.00 Microsoft Office 2010 New Features for Users Migrating from Office 2003 / Microsoft Office 2010 New Features for Users Migrating from Office 2003 Nowy interfejs pakietu Office 2010, programów Word 2010 i Excel 2010 / The New Office 2010 Interface, Wormo_nfum_a01_dt_pl Elearning Course 1.00 Program Outlook 2010 i funkcje współpracy w pakiecie Office 2010 / Outlook 2010 and Collaboration in Officemo_nfum_a02_dt_pl Elearning Course 1.00 Nowe funkcje w programach PowerPoint, Publisher i Access pakietu Office 2010 / New Features for PowerPoi mo_nfum_a03_dt_pl Elearning Course 1.00 Microsoft Office 2007 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Pierwsze kroki w programie Excel 2007 / Getting Started with Excel 2007 mo_bgex_a01_dt_pl Elearning Course 2.00 Chinese Mandarin DESKTOP COMPUTER SKILLS Microsoft Office 2007 Microsoft Office 2007: Beginning Word / Microsoft Office 2007: Beginning Word Word 2007 基 础 教 程 / Getting Started with Word 2007 mo_bgwd_a01_dt_zh Elearning Course 1.00 在 Word 2007 中 处 理 文 本 和 段 落 / Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_zh Elearning Course 2.00 在 Word 2007 中 构 造 编 辑 保 存 和 打 开 文 档 / Structuring, Editing, Saving, and Opening Documents in Womo_bgwd_a03_dt_zh Elearning Course 2.00 Word 2007 中 的 打 印 帮 助 和 自 动 设 置 格 式 / Printing, Help, and Automated Formatting in Word 2007 mo_bgwd_a04_dt_zh Elearning Course 2.00 在 Word 2007 中 处 理 文 档 / Working with Documents in Word 2007 mo_bgwd_a05_dt_zh Elearning Course 2.00 Microsoft Office 2007: Advanced Word / Microsoft Office 2007: Advanced Word Word 2007 中 的 高 级 格 式 设 置 / Advanced Formatting in Word 2007 mo_adwd_a01_dt_zh Elearning Course 1.50 98

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Word 2007 中 的 高 级 文 档 导 航 和 文 档 审 阅 功 能 / Advanced Document Navigation and Document Reviews in mo_adwd_a02_dt_zh Elearning Course 2.50 在 Word 2007 中 使 用 表 格 图 表 和 图 形 / Using Tables, Charts, and Graphics in Word 2007 mo_adwd_a03_dt_zh Elearning Course 2.50 Microsoft Office 2007: Word for the Power User / Microsoft Office 2007: Word for the Power User Word 2007 中 的 高 级 数 据 操 作 功 能 / Advanced Data Manipulation Features in Word 2007 mo_wdpu_a01_dt_zh Elearning Course 1.00 Word 2007 中 的 高 级 文 档 功 能 / Advanced Document Features in Word 2007 mo_wdpu_a02_dt_zh Elearning Course 1.50 Word 2007 中 的 协 作 功 能 / Collaborative Features in Word 2007 mo_wdpu_a03_dt_zh Elearning Course 2.00 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Excel 2007 基 础 教 程 / Getting Started with Excel 2007 mo_bgex_a01_dt_zh Elearning Course 2.00 操 作 和 设 置 数 据 与 工 作 表 格 式 / Manipulating and Formatting Data and Worksheets in Excel 2007 mo_bgex_a02_dt_zh Elearning Course 3.50 Excel 2007 中 的 审 阅 和 打 印 功 能 / Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_zh Elearning Course 1.50 Excel 2007 的 公 式 和 函 数 / Excel 2007 Formulas and Functions mo_bgex_a04_dt_zh Elearning Course 2.00 Excel 2007 图 表 图 片 主 题 和 样 式 / Excel 2007 Charts, Pictures, Themes, and Styles mo_bgex_a06_dt_zh Elearning Course 1.50 Microsoft Office 2007: Advanced Excel / Microsoft Office 2007: Advanced Excel Excel 2007 的 高 级 格 式 化 / Advanced Formatting in Excel 2007 mo_adex_a01_dt_zh Elearning Course 2.00 Excel 2007 的 高 级 数 据 管 理 / Advanced Data Management in Excel 2007 mo_adex_a02_dt_zh Elearning Course 1.50 Excel 2007 高 级 自 定 义 / Advanced Customization in Excel 2007 mo_adex_a03_dt_zh Elearning Course 2.00 Microsoft Office 2007: Excel for the Power User / Microsoft Office 2007: Excel for the Power User Excel 2007 中 的 数 据 分 析 / Analyzing Data in Excel 2007 mo_expu_a01_dt_zh Elearning Course 3.50 保 护 与 共 享 Excel 2007 工 作 簿 / Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_zh Elearning Course 2.00 与 Excel 2007 交 换 数 据 / Exchanging Data with Excel 2007 mo_expu_a03_dt_zh Elearning Course 3.00 Microsoft Office 2007: Beginning PowerPoint / Microsoft Office 2007: Beginning PowerPoint PowerPoint 2007 入 门 / Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_zh Elearning Course 1.50 在 PowerPoint 2007 中, 向 演 示 文 稿 中 添 加 图 形 / Adding Graphics to Presentations in PowerPoint 2007 mo_bgpp_a02_dt_zh Elearning Course 1.50 向 演 示 文 稿 中 添 加 多 媒 体 和 动 画 / Adding Multimedia and Animations to Presentations in PowerPoint 2007 mo_bgpp_a03_dt_zh Elearning Course 1.00 Microsoft Office 2007: Advanced PowerPoint / Microsoft Office 2007: Advanced PowerPoint 在 PowerPoint 2007 中 创 建 自 定 义 幻 灯 片 放 映 / Creating Custom Slide Shows in PowerPoint 2007 mo_adpp_a01_dt_zh Elearning Course 1.00 在 PowerPoint 2007 中 分 发 演 示 文 稿 / Distributing Presentations in PowerPoint 2007 mo_adpp_a02_dt_zh Elearning Course 1.00 Microsoft Office 2007: Beginning Outlook / Microsoft Office 2007: Beginning Outlook Outlook 2007 基 础 教 程 / Getting Started with Outlook 2007 mo_bgol_a01_dt_zh Elearning Course 1.50 Outlook 2007 中 电 子 邮 件 的 格 式 设 置 及 管 理 / Formatting and Managing E mail in Outlook 2007 mo_bgol_a02_dt_zh Elearning Course 3.00 在 Outlook 2007 中 使 用 日 历 / Using the Calendar in Outlook 2007 mo_bgol_a03_dt_zh Elearning Course 3.00 在 Outlook 2007 中 使 用 联 系 人 任 务 便 笺, 以 及 自 定 义 界 面 / Using Contacts, Tasks, Notes, and Custommo_bgol_a04_dt_zh Elearning Course 3.00 在 Outlook 2007 中 完 成 搜 索 打 印 项 目, 及 处 理 RSS 源 / Completing Searches, Printing Items, and Workinmo_bgol_a05_dt_zh Elearning Course 2.00 Microsoft Office 2007: Advanced Outlook / Microsoft Office 2007: Advanced Outlook 自 定 义 Outlook 2007 和 使 用 日 记 / Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_zh Elearning Course 2.00 在 Outlook 2007 中 配 置 规 则 通 知 和 垃 圾 邮 件 设 置 / Configuring Rules, Alerts, and Junk E mail Settings in Omo_adol_a02_dt_zh Elearning Course 2.00 在 Outlook 2007 中 使 用 SharePoint 日 历 和 窗 体 / Working with SharePoint, Calendars, and Forms in Outloomo_adol_a03_dt_zh Elearning Course 2.50 Microsoft Office 2007: Beginning Access / Microsoft Office 2007: Beginning Access 开 始 使 用 Access 2007 / Getting Started with Access 2007 mo_bgac_a01_dt_zh Elearning Course 1.50 基 本 Access 2007 表 / Basic Access 2007 Tables mo_bgac_a02_dt_zh Elearning Course 2.50 基 本 Access 2007 窗 体 / Basic Access 2007 Forms mo_bgac_a03_dt_zh Elearning Course 2.00 Access 2007 中 的 查 询 与 报 表 / Queries and Reports in Access 2007 mo_bgac_a04_dt_zh Elearning Course 2.50 Microsoft Windows Vista Microsoft Windows Vista for the End User / Microsoft Windows Vista for the End User 开 始 学 习 Windows Vista / Getting Started with Windows Vista mv_wveu_a01_it_zh Elearning Course 1.50 在 Windows Vista 中 处 理 文 件 程 序 以 及 打 印 / Work with Files, Programs, and Printing in Windows Vmv_wveu_a02_it_zh Elearning Course 2.00 用 Windows Vista 进 行 导 航 和 系 统 维 护 / Navigating the Web and System Maintenance with Windows Vimv_wveu_a03_it_zh Elearning Course 2.00 Russian DESKTOP COMPUTER SKILLS Microsoft Office 2007 Microsoft Office 2007: New Features Новые возможности пользователя в Microsoft Office 2007 mo_mosn_a01_dt_ru Elearning Course 1.50 Microsoft Office Excel, PowerPoint и Outlook 2007 mo_mosn_a02_dt_ru Elearning Course 1.50 Microsoft Office 2007: Beginning Word / Microsoft Office 2007: Beginning Word Начиная работать с Word 2007 / Getting Started with Word 2007 mo_bgwd_a01_dt_ru Elearning Course 1.00 Работа с текстом и абзацами в Word 2007 / Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_ru Elearning Course 2.00 Microsoft Office 2007: Beginning Outlook / Microsoft Office 2007: Beginning Outlook Основные сведения об Outlook 2007 / Getting Started with Outlook 2007 mo_bgol_a01_dt_ru Elearning Course 1.50 Форматирование и управление электронной почтой в Outlook 2007 / Formatting and Managing E mail in Omo_bgol_a02_dt_ru Elearning Course 3.00 Microsoft Office 2007: Advanced Word / Microsoft Office 2007: Advanced Word Расширенное форматирование в Word 2007 / Advanced Formatting in Word 2007 mo_adwd_a01_dt_ru Elearning Course 1.50 Microsoft Office 2007: Beginning Excel / Microsoft Office 2007: Beginning Excel Начиная работать с Excel 2007 / Getting Started with Excel 2007 mo_bgex_a01_dt_ru Elearning Course 2.00 Использование и форматирование данных и листов / Manipulating and Formatting Data and Worksheets inmo_bgex_a02_dt_ru Elearning Course 3.50 Формулы и функции Excel 2007 / Excel 2007 Formulas and Functions mo_bgex_a04_dt_ru Elearning Course 2.00 Microsoft Office 2007: Advanced Excel / Microsoft Office 2007: Advanced Excel Расширенное форматирование в Excel 2007 / Advanced Formatting in Excel 2007 mo_adex_a01_dt_ru Elearning Course 2.00 Microsoft Office 2007: Beginning PowerPoint / Microsoft Office 2007: Beginning PowerPoint Начиная работать с PowerPoint 2007 / Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_ru Elearning Course 1.50 Добавление файлов мультимедиа и анимации в презентации / Adding Multimedia and Animations to Presmo_bgpp_a03_dt_ru Elearning Course 1.00 Microsoft Office 2007: Advanced PowerPoint / Microsoft Office 2007: Advanced PowerPoint Создание произвольных показов в PowerPoint 2007 / Creating Custom Slide Shows in PowerPoint 2007 mo_adpp_a01_dt_ru Elearning Course 1.00 Spanish DESKTOP COMPUTER SKILLS Microsoft Office 2010 Microsoft Office 2010: New Features / Microsoft Office 2010: New Features Nuevas características centrales de Office 2010 / Office 2010 New Core Features mo_otnf_a01_dt_esdo Elearning Course 1.00 Nuevas características de mensajería y colaboración en Office 2010 / New Messaging and Collaboration Featu mo_otnf_a02_dt_esdo Elearning Course 1.00 Office 2010 Web Apps y las características nuevas para Publisher y Mobile / Office 2010 Web Apps and New F mo_otnf_a03_dt_esdo Elearning Course 1.00 Microsoft Office 2010 New Features for Users Migrating from Office 2003 / Microsoft Office 2010 New Features for Users Migrating from Office 2003 Word 2010, Excel 2010 y la nueva interfaz de Office 2010 / The New Office 2010 Interface, Word 2010, and Exmo_nfum_a01_dt_esdo Elearning Course 1.00 Outlook 2010 y colaboración en Office 2010 / Outlook 2010 and Collaboration in Office 2010 mo_nfum_a02_dt_esdo Elearning Course 1.00 99

Desktop Skills Localised Courseware Lang. Area Curric' Series Course Title Course# Asset Type Características nuevas de PowerPoint, Publisher y Access en Office 2010 / New Features for PowerPoint, Publ mo_nfum_a03_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Beginning Word / Microsoft Office 2010: Beginning Word Introducción a Word 2010 / Getting Started with Word 2010 mo_bwrd_a01_dt_esdo Elearning Course 1.00 Trabajar con texto y formato en Word 2010 / Formatting and Working with Text in Word 2010 mo_bwrd_a02_dt_esdo Elearning Course 1.00 Organizar texto en Word 2010 / Organizing and Arranging Text in Word 2010 mo_bwrd_a03_dt_esdo Elearning Course 1.00 Cómo desplazarse por Word 2010 / Moving Around in Word 2010 mo_bwrd_a04_dt_esdo Elearning Course 1.00 Estructuración de documentos de Word 2010 / Structuring Word 2010 Documents mo_bwrd_a05_dt_esdo Elearning Course 1.00 Revisión de documentos en Word 2010 / Reviewing Documents in Word 2010 mo_bwrd_a06_dt_esdo Elearning Course 1.00 Guardar, compartir e imprimir en Word 2010 / Saving, Sharing, and Printing in Word 2010 mo_bwrd_a07_dt_esdo Elearning Course 1.00 Personalizar el comportamiento y la apariencia de Word 2010 / Customizing the Behavior and Appearance of mo_bwrd_a08_dt_esdo Elearning Course 1.00 Dibujar e insertar gráficos en Word 2010 / Drawing and Inserting Graphics in Word 2010 mo_bwrd_a09_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Beginning Excel / Microsoft Office 2010: Beginning Excel Introducción a Excel 2010 / Getting Started with Excel 2010 mo_bexl_a01_dt_esdo Elearning Course 1.00 Formato básico de datos en Excel 2010 / Applying Basic Data Formatting in Excel 2010 mo_bexl_a02_dt_esdo Elearning Course 1.00 Desplazamiento por Excel 2010 / Moving and Getting Around in Excel 2010 mo_bexl_a03_dt_esdo Elearning Course 1.00 Mover datos y modificar hojas de cálculo en Excel 2010 / Moving Data and Modifying Worksheets in Excel 201mo_bexl_a04_dt_esdo Elearning Course 1.00 Guardar, enviar e imprimir libros de Excel 2010 / Saving, Sending, and Printing Excel 2010 Workbooks mo_bexl_a05_dt_esdo Elearning Course 1.00 Uso de formato condicional, tablas y minigráficos en Excel 2010 / Using Conditional Formatting, Tables, and Spmo_bexl_a06_dt_esdo Elearning Course 1.00 Revisar y proteger contenido en Excel 2010 / Reviewing and Protecting Content in Excel 2010 mo_bexl_a07_dt_esdo Elearning Course 1.00 Uso de fórmulas básicas en Excel 2010 / Using Basic Formulas in Excel 2010 mo_bexl_a08_dt_esdo Elearning Course 1.00 Uso de funciones básicas con Excel 2010 / Using Basic Functions with Excel 2010 mo_bexl_a09_dt_esdo Elearning Course 1.00 Inserción de gráficos básicos en Excel 2010 / Inserting Basic Charts in Excel 2010 mo_bexl_a10_dt_esdo Elearning Course 1.00 Agregar elementos visuales, temas y estilos a libros de Excel 2010 / Adding Visuals, Themes, and Styles to Excemo_bexl_a11_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Beginning Outlook / Microsoft Office 2010: Beginning Outlook Introducción a Outlook 2010 / Getting Started with Outlook 2010 mo_bout_a01_dt_esdo Elearning Course 1.00 Administración de conversaciones y organización del correo electrónico en Outlook 2010 / Managing Convers mo_bout_a02_dt_esdo Elearning Course 1.00 Administración de datos adjuntos, gráficos, firmas y respuestas automáticas en Outlook 2010 / Managing Attamo_bout_a03_dt_esdo Elearning Course 1.00 Uso del calendario para citas, eventos y reuniones en Outlook 2010 / Using the Calendar for Appointments, Evmo_bout_a04_dt_esdo Elearning Course 1.00 Administración de reuniones y personalización del calendario en Outlook 2010 / Managing Meetings and Cust mo_bout_a05_dt_esdo Elearning Course 1.00 Social Connector y mensajería de Outlook 2010 / Outlook 2010 Social Connector and Messaging mo_bout_a06_dt_esdo Elearning Course 1.00 Trabajar con contactos en Outlook 2010 / Working with Contacts in Outlook 2010 mo_bout_a07_dt_esdo Elearning Course 1.00 Uso de las características Tareas, Notas y Diario de Outlook 2010 / Using the Tasks, Notes, and Journal Featuremo_bout_a08_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Advanced Word / Microsoft Office 2010: Advanced Word Uso de temas, fondos, marcas de agua y elementos rápidos en Word 2010 / Using Themes, Backgrounds, Wat mo_awrd_a01_dt_esdo Elearning Course 1.00 Agregar tablas de contenido, notas al pie, hipervínculos y marcadores / Adding Tables of Contents, Footnotes, mo_awrd_a02_dt_esdo Elearning Course 1.00 Formularios, campos y combinación de correspondencia en Word 2010 / Forms, Fields, and Mail Merge in Womo_awrd_a03_dt_esdo Elearning Course 1.00 Administrar, inspeccionar y recuperar documentos de Word 2010 / Managing, Inspecting, and Recovering Wo mo_awrd_a04_dt_esdo Elearning Course 1.00 Creación y formato de tablas en Word 2010 / Creating and Formatting Tables in Word 2010 mo_awrd_a05_dt_esdo Elearning Course 1.00 Manipular tablas en Word 2010 / Manipulating Tables in Word 2010 mo_awrd_a06_dt_esdo Elearning Course 1.00 Incrustar gráficos y tablas en Word 2010 / Embedding Charts and Tables into Word 2010 mo_awrd_a07_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Advanced Excel / Microsoft Office 2010: Advanced Excel Personalizar elementos visuales en Excel 2010 / Customizing Visual Elements in Excel 2010 mo_aexl_a01_dt_esdo Elearning Course 1.00 Personalizar la configuración del libro, formatos condicionales y de número en Excel 2010 / Workbook Setting mo_aexl_a02_dt_esdo Elearning Course 1.00 Organizar datos y objetos en Excel 2010 / Organizing Data and Objects in Excel 2010 mo_aexl_a03_dt_esdo Elearning Course 1.00 Garantizar que las fórmulas y los datos de Excel 2010 sean correctos / Verifying Excel 2010 Data and Formulasmo_aexl_a04_dt_esdo Elearning Course 1.00 Automatizar tareas de Excel 2010 mediante macros / Automating Excel 2010 Tasks Using Macros mo_aexl_a05_dt_esdo Elearning Course 1.00 Analizar datos mediante análisis de hipótesis en Excel 2010 / Analyzing Data with What if Analysis in Excel 201mo_aexl_a06_dt_esdo Elearning Course 1.00 Tablas dinámicas y gráficos dinámicos en Excel 2010 / PivotTables and PivotCharts in Excel 2010 mo_aexl_a07_dt_esdo Elearning Course 1.00 Filtros de tabla dinámica, operaciones de cálculo y PowerPivot en Excel 2010 / PivotTable Filters, Calculations,mo_aexl_a08_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Advanced Outlook / Microsoft Office 2010: Advanced Outlook Formato de correo electrónico y configuración de opciones de mensaje en Outlook 2010 / Formatting E mail amo_aout_a01_dt_esdo Elearning Course 1.00 Personalización de Outlook 2010 y administración de cuentas / Customizing Outlook 2010 and Managing Accomo_aout_a02_dt_esdo Elearning Course 1.00 Administración del correo electrónico con reglas, respuestas automáticas y alertas en Outlook 2010 / Managinmo_aout_a03_dt_esdo Elearning Course 1.00 Trabajo con archivos y carpetas y uso de búsqueda y fuentes RSS en Outlook 2010 / Working with Files and Fomo_aout_a04_dt_esdo Elearning Course 1.00 Archivos de datos, archivado y grupos de envío o recepción en Outlook 2010 / Data Files, Archiving, and Send/mo_aout_a05_dt_esdo Elearning Course 1.00 Implementación de seguridad con Outlook 2010 / Implementing Security with Outlook 2010 mo_aout_a06_dt_esdo Elearning Course 1.00 Acceso a Exchange de manera remota y uso de formularios en Outlook 2010 / Accessing Exchange Remotely amo_aout_a07_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Beginning PowerPoint / Microsoft Office 2010: Beginning PowerPoint Introducción a PowerPoint 2010 / Getting Started with PowerPoint 2010 mo_bppt_a01_dt_esdo Elearning Course 1.00 Mejora visual de las presentaciones de PowerPoint 2010 / Visually Enhancing PowerPoint 2010 Presentations mo_bppt_a02_dt_esdo Elearning Course 1.00 Cómo agregar imágenes a presentaciones de PowerPoint 2010 / Adding Images to Presentations in PowerPoinmo_bppt_a03_dt_esdo Elearning Course 1.00 Uso de elementos multimedia y animaciones en PowerPoint 2010 / Using Multimedia and Animations in Powemo_bppt_a04_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Advanced PowerPoint / Microsoft Office 2010: Advanced PowerPoint Uso de las herramientas avanzadas para presentaciones con diapositivas en PowerPoint 2010 / Using Advancemo_appt_a01_dt_esdo Elearning Course 1.00 Colaboración y uso compartido de presentaciones en PowerPoint 2010 / Collaborating and Sharing Presentati mo_appt_a02_dt_esdo Elearning Course 1.00 Microsoft Office 2010: Beginning Access / Microsoft Office 2010: Beginning Access Introducción a Access 2010 / Getting Started with Access 2010 mo_bacc_a01_dt_esdo Elearning Course 1.00 Creación de tablas básicas en Access 2010 / Creating Basic Tables in Access 2010 mo_bacc_a02_dt_esdo Elearning Course 1.00 Manipulación de datos y relaciones simples en Access 2010 / Data Manipulation and Simple Relationships in Amo_bacc_a03_dt_esdo Elearning Course 1.00 Introducción a los formularios en Access 2010 / Introduction to Forms in Access 2010 mo_bacc_a04_dt_esdo Elearning Course 1.00 Modificación de formularios básicos en Access 2010 / Modifying Basic Forms in Access 2010 mo_bacc_a05_dt_esdo Elearning Course 1.00 Introducción a las consultas en Access 2010 / Introduction to Queries in Access 2010 mo_bacc_a06_dt_esdo Elearning Course 1.00 Introducción a los informes en Access 2010 / Introduction to Reports in Access 2010 mo_bacc_a07_dt_esdo Elearning Course 1.00 Microsoft Windows 7 Microsoft Windows 7: End User / Microsoft Windows 7: End User Empezar con Windows 7 / Getting Started with Windows 7 mw_mweu_a01_dt_esdo Elearning Course 1.50 Configuración y protección de Windows 7 / Setting up and Securing Windows 7 mw_mweu_a02_dt_esdo Elearning Course 2.00 Personalización de Windows 7 / Customizing Windows 7 mw_mweu_a03_dt_esdo Elearning Course 1.00 100

Global Banking and Financial Services Courseware Area Curriculum Series Course Title Course# Asset Type Global Banking and Financial Services Curriculum Bank Branch Operations Management Bank Branch Management: Mortgage and Auto Loans fini_01_a01_bs_enus Elearning Course 1.00 Bank Branch Management: Payment and Settlement Systems fini_01_a02_bs_enus Elearning Course 1.00 Bank Branch Management: Teller Roles and Credit Card Operations fini_01_a03_bs_enus Elearning Course 1.00 Bank Branch Management: Dealing with Operational and Credit Risks fini_01_a04_bs_enus Elearning Course 1.00 Bank Branch Management: Internal Controls and Banking Technology fini_01_a05_bs_enus Elearning Course 1.00 Bank Branch Management: Branch Security and Fraud fini_01_a06_bs_enus Elearning Course 1.00 Commodity and Energy Markets, Futures, and Forwards Commodity and Energy Markets and Derivatives fini_02_a01_bs_enus Elearning Course 1.00 Futures Fundamentals: Commodity, Equity, and Currency Futures fini_02_a02_bs_enus Elearning Course 1.00 Interest Rate Futures and Forward Rate Agreements fini_02_a03_bs_enus Elearning Course 1.00 Insurance Concepts, Types, and Annuities Insurance Basics, Underwriting, and Actuarial Practices fini_03_a01_bs_enus Elearning Course 1.00 Life, Health, and General Insurance fini_03_a02_bs_enus Elearning Course 2.00 Special Insurance Arrangements: Group Insurance, Reinsurance, and Annuities fini_03_a03_bs_enus Elearning Course 1.50 Mutual Fund Concepts, Portfolio Management, and Regulations Mutual Funds: Basic Concepts, Structure, and Types fini_04_a01_bs_enus Elearning Course 1.00 Mutual Funds: Portfolio Management and Accounting fini_04_a02_bs_enus Elearning Course 0.50 Mutual Funds: Performance Evaluation and Regulations fini_04_a03_bs_enus Elearning Course 1.00 Global Banking Supervision and Anti Money Laundering Regulations Banking Supervision and Corporate Governance fini_05_a01_bs_enus Elearning Course 1.00 Internal Control and Audits in Banks fini_05_a02_bs_enus Elearning Course 1.00 Special Banking Risks and their Management fini_05_a03_bs_enus Elearning Course 1.00 Anti money Laundering and Global Initiatives fini_05_a04_bs_enus Elearning Course 1.00 Anti money Laundering and Regulatory Framework fini_05_a05_bs_enus Elearning Course 0.50 Bank Risks and Capital Adequacy Planning Basel Regulations and Capital Adequacy Requirements fini_06_a01_bs_enus Elearning Course 1.00 Capital Adequacy Planning Approaches fini_06_a02_bs_enus Elearning Course 1.00 Basel Regulations and Bank Risk Management Basel II and Basel III: An Overview fini_07_a01_bs_enus Elearning Course 1.00 IRB Framework and Risk rating System fini_07_a02_bs_enus Elearning Course 1.00 IRB Approach for Corporate and Retail Exposures fini_07_a03_bs_enus Elearning Course 1.00 Quantification of IRB Systems fini_07_a04_bs_enus Elearning Course 1.00 Data Maintenance and Oversight for IRB Systems fini_07_a05_bs_enus Elearning Course 1.00 Basel Regulations and Operational Risk Management fini_07_a06_bs_enus Elearning Course 1.00 Operational Risk and Advanced Measurement Approach fini_07_a07_bs_enus Elearning Course 1.00 Operational Risk Identification, Assessment, and Quantification fini_07_a08_bs_enus Elearning Course 1.00 Operational Risk Management Framework, Process, and Applications fini_07_a09_bs_enus Elearning Course 1.00 Basel III and Liquidity Risk Management Management and Supervision of Liquidity Risk fini_08_a01_bs_enus Elearning Course 1.00 Liquidity Risk Measurement, Monitoring, and Application of Standards fini_08_a02_bs_enus Elearning Course 1.00 Counterparty Credit Risk and Credit Rating Derivative Contracts: Futures, Forwards, Swaps, and Options fini_09_a01_bs_enus Elearning Course 1.00 Measuring Credit Risk of Derivative Contracts fini_09_a02_bs_enus Elearning Course 1.00 Mitigating Credit Risk fini_09_a03_bs_enus Elearning Course 1.00 Credit Rating Systems and Capital Reserves fini_09_a04_bs_enus Elearning Course 1.00 Credit Risk Analysis Credit Analysis and Loan Pricing and Regulations fini_10_a01_bs_enus Elearning Course 0.50 Financial Analysis for Credit Risk Determination fini_10_a02_bs_enus Elearning Course 1.00 Nonfinancial Credit and Asset Analysis fini_10_a03_bs_enus Elearning Course 1.00 Problem Loans and Risk Analysis for Common Loans fini_10_a04_bs_enus Elearning Course 0.50 Risk Analysis for Specialized Loans fini_10_a05_bs_enus Elearning Course 1.00 Credit Derivative Instruments Credit Derivatives and Credit Risk fini_11_a01_bs_enus Elearning Course 1.00 Classical Credit Derivatives and Total Return Swaps fini_11_a02_bs_enus Elearning Course 1.00 Securitization and Asset backed Securities fini_11_a03_bs_enus Elearning Course 1.00 Credit linked and Repackaged Notes fini_11_a04_bs_enus Elearning Course 1.00 Credit Default Swaps and Credit Spread Options fini_11_a05_bs_enus Elearning Course 1.00 Credit Derivatives Applications fini_11_a06_bs_enus Elearning Course 1.00 Credit Derivatives: Pricing and Operational Issues fini_11_a07_bs_enus Elearning Course 1.00 Credit Derivatives: Regulatory, Legal, and Taxation Issues fini_11_a08_bs_enus Elearning Course 1.00 Global Banking and Financial Services Curriculum Bank Branch Operations Management Bank Branch Management: Mortgage and Auto Loans fini_01_a01_bs_enus Elearning Course 1.00 Bank Branch Management: Payment and Settlement Systems fini_01_a02_bs_enus Elearning Course 1.00 Bank Branch Management: Teller Roles and Credit Card Operations fini_01_a03_bs_enus Elearning Course 1.00 Bank Branch Management: Dealing with Operational and Credit Risks fini_01_a04_bs_enus Elearning Course 1.00 Bank Branch Management: Internal Controls and Banking Technology fini_01_a05_bs_enus Elearning Course 1.00 Bank Branch Management: Branch Security and Fraud fini_01_a06_bs_enus Elearning Course 1.00 Commodity and Energy Markets, Futures, and Forwards Commodity and Energy Markets and Derivatives fini_02_a01_bs_enus Elearning Course 1.00 Futures Fundamentals: Commodity, Equity, and Currency Futures fini_02_a02_bs_enus Elearning Course 1.00 Interest Rate Futures and Forward Rate Agreements fini_02_a03_bs_enus Elearning Course 1.00 Insurance Concepts, Types, and Annuities Insurance Basics, Underwriting, and Actuarial Practices fini_03_a01_bs_enus Elearning Course 1.00 Life, Health, and General Insurance fini_03_a02_bs_enus Elearning Course 2.00 Special Insurance Arrangements: Group Insurance, Reinsurance, and Annuities fini_03_a03_bs_enus Elearning Course 1.50 Mutual Fund Concepts, Portfolio Management, and Regulations Mutual Funds: Basic Concepts, Structure, and Types fini_04_a01_bs_enus Elearning Course 1.00 Mutual Funds: Portfolio Management and Accounting fini_04_a02_bs_enus Elearning Course 0.50 Mutual Funds: Performance Evaluation and Regulations fini_04_a03_bs_enus Elearning Course 1.00 Global Banking Supervision and Anti Money Laundering Regulations Banking Supervision and Corporate Governance fini_05_a01_bs_enus Elearning Course 1.00 Internal Control and Audits in Banks fini_05_a02_bs_enus Elearning Course 1.00 Special Banking Risks and their Management fini_05_a03_bs_enus Elearning Course 1.00 Anti money Laundering and Global Initiatives fini_05_a04_bs_enus Elearning Course 1.00 Anti money Laundering and Regulatory Framework fini_05_a05_bs_enus Elearning Course 0.50 101

Global Banking and Financial Services Courseware Area Curriculum Series Course Title Course# Asset Type Bank Risks and Capital Adequacy Planning Basel Regulations and Capital Adequacy Requirements fini_06_a01_bs_enus Elearning Course 1.00 Capital Adequacy Planning Approaches fini_06_a02_bs_enus Elearning Course 1.00 Basel Regulations and Bank Risk Management Basel II and Basel III: An Overview fini_07_a01_bs_enus Elearning Course 1.00 IRB Framework and Risk rating System fini_07_a02_bs_enus Elearning Course 1.00 IRB Approach for Corporate and Retail Exposures fini_07_a03_bs_enus Elearning Course 1.00 Quantification of IRB Systems fini_07_a04_bs_enus Elearning Course 1.00 Data Maintenance and Oversight for IRB Systems fini_07_a05_bs_enus Elearning Course 1.00 Basel Regulations and Operational Risk Management fini_07_a06_bs_enus Elearning Course 1.00 Operational Risk and Advanced Measurement Approach fini_07_a07_bs_enus Elearning Course 1.00 Operational Risk Identification, Assessment, and Quantification fini_07_a08_bs_enus Elearning Course 1.00 Operational Risk Management Framework, Process, and Applications fini_07_a09_bs_enus Elearning Course 1.00 Basel III and Liquidity Risk Management Management and Supervision of Liquidity Risk fini_08_a01_bs_enus Elearning Course 1.00 Liquidity Risk Measurement, Monitoring, and Application of Standards fini_08_a02_bs_enus Elearning Course 1.00 Counterparty Credit Risk and Credit Rating Derivative Contracts: Futures, Forwards, Swaps, and Options fini_09_a01_bs_enus Elearning Course 1.00 Measuring Credit Risk of Derivative Contracts fini_09_a02_bs_enus Elearning Course 1.00 Mitigating Credit Risk fini_09_a03_bs_enus Elearning Course 1.00 Credit Rating Systems and Capital Reserves fini_09_a04_bs_enus Elearning Course 1.00 Credit Risk Analysis Credit Analysis and Loan Pricing and Regulations fini_10_a01_bs_enus Elearning Course 0.50 Financial Analysis for Credit Risk Determination fini_10_a02_bs_enus Elearning Course 1.00 Nonfinancial Credit and Asset Analysis fini_10_a03_bs_enus Elearning Course 1.00 Problem Loans and Risk Analysis for Common Loans fini_10_a04_bs_enus Elearning Course 0.50 Risk Analysis for Specialized Loans fini_10_a05_bs_enus Elearning Course 1.00 Credit Derivative Instruments Credit Derivatives and Credit Risk fini_11_a01_bs_enus Elearning Course 1.00 Classical Credit Derivatives and Total Return Swaps fini_11_a02_bs_enus Elearning Course 1.00 Securitization and Asset backed Securities fini_11_a03_bs_enus Elearning Course 1.00 Credit linked and Repackaged Notes fini_11_a04_bs_enus Elearning Course 1.00 Credit Default Swaps and Credit Spread Options fini_11_a05_bs_enus Elearning Course 1.00 Credit Derivatives Applications fini_11_a06_bs_enus Elearning Course 1.00 Credit Derivatives: Pricing and Operational Issues fini_11_a07_bs_enus Elearning Course 1.00 Credit Derivatives: Regulatory, Legal, and Taxation Issues fini_11_a08_bs_enus Elearning Course 1.00 102

Environmental, Safety & Health and Transportation Courseware Area Curriculum Series Course Title Course# Asset Type Important Notes The ESH catalog contains both translated content (text, audio and some graphics and characters adaptation) and localized content (text, audio, graphics, character adaptation, and based on regulatory requirements of that country). Translated Series: US English to Latin American Spanish, Canadian English to French Canadian. Localized Series: German, Brazilian Portuguese, Mandarin Chinese*, UK English, Canadian English. (*NFPA 1600 Disaster/Emergency Management and NFPA 1600 Business Continuity Programs in Chinese are translations (not localizations) Environmental, Safety & Health and Transportation Courseware Environmental, Safety & Health, and Transportation Workplace Health and Safety Access to Employee Medical and Exposure Records esh_sah_a35_sh_enus Elearning Course 0.50 Accident Investigation Canada esh_sah_a62_sh_enus Elearning Course 0.50 Aerial Work Platforms esh_sah_b66_sh_enus Elearning Course 0.50 Ammonia Safety esh_sah_b48_sh_enus Elearning Course 0.50 Asbestos esh_sah_a37_sh_enus Elearning Course 0.50 Back Safety and Injury Prevention esh_sah_a23_sh_enus Elearning Course 0.50 Behavior based Safety for Supervisors esh_sah_a71_sh_enus Elearning Course 0.50 Benzene Awareness esh_sah_a14_sh_enus Elearning Course 1.00 Bloodborne Pathogen Awareness esh_sah_b19_sh_enus Elearning Course 1.00 Carcinogen Safety esh_sah_a81_sh_enus Elearning Course 0.50 Chemical Process Safety esh_sah_a82_sh_enus Elearning Course 0.50 Chemical Process Safety Management esh_sah_b51_sh_enus Elearning Course 0.50 Chlorine Safety esh_sah_a03_sh_enus Elearning Course 1.00 Cold Stress esh_sah_a50_sh_enus Elearning Course 0.50 Combustible Dust esh_sah_b46_sh_enus Elearning Course 0.50 Compressed Gas Safety esh_sah_a55_sh_enus Elearning Course 0.50 Computer Ergonomics esh_sah_a63_sh_enus Elearning Course 0.50 Confined Spaces esh_sah_a28_sh_enus Elearning Course 1.00 Construction Safety Orientation esh_sah_a84_sh_enus Elearning Course 1.00 Crane Signaling and Communications esh_sah_b67_sh_enus Elearning Course 0.50 Cryogenic Safety esh_sah_a04_sh_enus Elearning Course 1.00 Electrical Safety esh_sah_b15_sh_enus Elearning Course 0.50 Electrostatic Discharge Safety Training esh_sah_a07_sh_enus Elearning Course 1.50 Emergency and Disaster Preparedness esh_sah_b18_sh_enus Elearning Course 0.50 Emergency Response in the Workplace esh_sah_b27_sh_enus Elearning Course 0.50 Ergonomics in the Workplace esh_sah_b25_sh_enus Elearning Course 0.50 Fall Protection esh_sah_b22_sh_enus Elearning Course 0.50 Fire Safety and Prevention esh_sah_b20_sh_enus Elearning Course 0.50 First Aid: Automated External Defibrillator esh_sah_a72_sh_enus Elearning Course 0.50 First Aid: Basic esh_sah_b34_sh_enus Elearning Course 1.00 First Aid: CPR esh_sah_a73_sh_enus Elearning Course 0.50 First Aid: Medical Emergencies esh_sah_a74_sh_enus Elearning Course 0.50 Forklift Operation 1: Safety Inspection and Maintenance esh_sah_b76_sh_enus Elearning Course 0.50 Forklift Operation 2: Stability and Capacity esh_sah_b78_sh_enus Elearning Course 0.50 Forklift Operation 3: Load Handling esh_sah_b77_sh_enus Elearning Course 0.50 Forklift Operation 4: Traveling and Maneuvering esh_sah_b79_sh_enus Elearning Course 0.50 Forklift Safety Awareness esh_sah_b28_sh_enus Elearning Course 0.50 Globally Harmonized System of Classification and Labeling of Chemicals (GHS) esh_sah_a56_sh_enus Elearning Course 0.50 Hand and Power Tool Safety esh_sah_b33_sh_enus Elearning Course 0.50 Hazard Communication: An Employee's Right to Know esh_sah_b23_sh_enus Elearning Course 0.50 Hazardous Material Handling and Storage esh_sah_a20_sh_enus Elearning Course 1.00 Hazardous Materials in the Workplace esh_sah_a36_sh_enus Elearning Course 1.00 Hazards to Outdoor Workers esh_sah_b47_sh_enus Elearning Course 0.50 Hearing Conservation esh_sah_b24_sh_enus Elearning Course 0.50 Heat Stress Recognition and Prevention esh_sah_a39_sh_enus Elearning Course 0.50 Hexavalent Chromium esh_sah_a41_sh_enus Elearning Course 0.50 Hot Work Permits Canada esh_sah_a51_sh_enus Elearning Course 0.50 Hydrogen Sulfide esh_sah_a86_sh_enus Elearning Course 0.50 Indoor Hoisting and Rigging esh_sah_a60_sh_enus Elearning Course 0.50 Industrial Ergonomics esh_sah_b30_sh_enus Elearning Course 0.50 Injury and Illness Prevention Program (I2P2) esh_sah_b50_sh_enus Elearning Course 0.50 Introduction to Industrial Hygiene esh_sah_a15_sh_enus Elearning Course 1.00 Isocyanates Esh_sah_b89_sh_enus Elearning Course 0.50 Job Hazard Analysis esh_sah_b29_sh_enus Elearning Course 0.50 Laboratory Safety Canada esh_sah_a85_sh_enus Elearning Course 0.50 Ladder Safety esh_sah_b31_sh_enus Elearning Course 0.50 Laser Safety Training esh_sah_a87_sh_enus Elearning Course 0.50 Lead and Cadmium esh_sah_a02_sh_enus Elearning Course 1.00 Lead Awareness in Construction esh_sah_b93_sh_enus Elearning Course 0.50 Lead Awareness in General Industry Esh_sah_b88_sh_enus Elearning Course 0.50 Liquefied Petroleum Gas (LPG) Safety esh_sah_a89_sh_enus Elearning Course 0.50 Lockout/Tagout esh_sah_b17_sh_enus Elearning Course 0.50 Lockout/Tagout for Authorized Persons esh_sah_a08_sh_enus Elearning Course 1.50 Machine Guarding esh_sah_b16_sh_enus Elearning Course 0.50 Mobile Crane Operator Safety esh_sah_b68_sh_enus Elearning Course 0.50 Mold Awareness esh_sah_a01_sh_enus Elearning Course 1.00 NFPA 70E Electrical Safety in the Workplace 2015 Edition ehs_hsf_a01_sh_enus Elearning Course 2.00 Non Ionizing Radiation Safety esh_sah_a09_sh_enus Elearning Course 1.00 Office Ergonomics esh_sah_a64_sh_enus Elearning Course 0.50 Office Safety esh_sah_b83_sh_enus Elearning Course 0.50 OSHA 300 Recordkeeping esh_sah_a83_sh_enus Elearning Course 1.00 Pandemic Flu Awareness esh_sah_a10_sh_enus Elearning Course 1.00 Portable Fire Extinguishers esh_sah_a42_sh_enus Elearning Course 0.50 Powered Industrial Truck Safety esh_sah_b84_sh_enus Elearning Course 0.50 PPE: Body Protection esh_sah_a66_sh_enus Elearning Course 0.50 PPE: Eye and Face Protection esh_sah_a68_sh_enus Elearning Course 0.50 103

Environmental, Safety & Health and Transportation Courseware Area Curriculum Series Course Title Course# Asset Type PPE: Foot and Leg Protection esh_sah_a67_sh_enus Elearning Course 0.50 PPE: Hand Protection esh_sah_a70_sh_enus Elearning Course 0.50 PPE: Head Protection esh_sah_a69_sh_enus Elearning Course 0.50 PPE: Personal Protective Equipment esh_sah_a17_sh_enus Elearning Course 1.00 Radiation Safety esh_sah_a90_sh_enus Elearning Course 1.00 Radio Frequency Safety for Communications Workers esh_sah_b49_sh_enus Elearning Course 0.50 Regulatory Information esh_sah_a91_sh_enus Elearning Course 0.50 Respiratory Protection esh_sah_b26_sh_enus Elearning Course 0.50 Rigging Equipment and Inspection Canada esh_sah_b82_sh_enus Elearning Course 0.50 Safe Work Practices esh_sah_a52_sh_enus Elearning Course 1.00 Safety Data Sheets esh_sah_a77_sh_enus Elearning Course 1.00 Scaffolding and Ladder Safety esh_sah_a32_sh_enus Elearning Course 0.50 Scissor Lifts esh_sah_b65_sh_enus Elearning Course 0.50 Signs and Tags esh_sah_a45_sh_enus Elearning Course 0.50 Silica esh_sah_b80_sh_enus Elearning Course 0.50 Slips, Trips, and Falls esh_sah_b32_sh_enus Elearning Course 0.50 Sprains and Strains esh_sah_a11_sh_enus Elearning Course 1.00 Trenching and Excavation Safety esh_sah_a54_sh_enus Elearning Course 0.50 Tuberculosis: Prevention and Control esh_sah_a92_sh_enus Elearning Course 0.50 Warehouse Safety esh_sah_b81_sh_enus Elearning Course 0.50 Welding, Cutting, and Brazing Canada esh_sah_a61_sh_enus Elearning Course 0.50 Workplace Inspections Canada esh_sah_a40_sh_enus Elearning Course 1.00 Workplace Safety Orientation esh_sah_a65_sh_enus Elearning Course 0.50 Hazardous Waste Operations and Emergency Response Annual 8 hour Refresher Module Decontamination (HAZWOPER) esh_sah_b06_sh_enus Elearning Course 0.50 Emergency Response and Spill Control (HAZWOPER) esh_sah_b07_sh_enus Elearning Course 0.50 Fire and Explosion Hazards (HAZWOPER) esh_sah_b08_sh_enus Elearning Course 0.50 Hazard Communication (HAZWOPER) esh_sah_a80_sh_enus Elearning Course 0.50 Heat and Cold Exposure Management (HAZWOPER) esh_sah_b09_sh_enus Elearning Course 0.50 Personal Protective Equipment (HAZWOPER) esh_sah_b14_sh_enus Elearning Course 0.50 Regulatory Overview (HAZWOPER) esh_sah_b10_sh_enus Elearning Course 0.50 Site Control (HAZWOPER) esh_sah_b11_sh_enus Elearning Course 0.50 Site Safety and Health Plan Procedures (HAZWOPER) esh_sah_b12_sh_enus Elearning Course 0.50 Toxicology (HAZWOPER) esh_sah_b13_sh_enus Elearning Course 0.50 Environmental Environmental Management Systems (EMS) esh_env_a01_sh_enus Elearning Course 1.00 Environmental Regulations Overview esh_sah_a99_sh_enus Elearning Course 0.50 Hazardous Waste Generator (RCRA) esh_sah_a34_sh_enus Elearning Course 0.50 Spill Prevention and Control esh_sah_b01_sh_enus Elearning Course 0.50 Spill Prevention, Control, and Countermeasure Plan esh_sah_b02_sh_enus Elearning Course 0.50 Storm Water Pollution Prevention esh_sah_b03_sh_enus Elearning Course 0.50 Universal Waste Rule Training esh_sah_b04_sh_enus Elearning Course 0.50 Used Oil Management esh_sah_b05_sh_enus Elearning Course 0.50 Transportation Safe Driving Accident Procedures Involving Large Vehicles esh_sah_b52_sh_enus Elearning Course 0.50 Collision Avoidance esh_sah_b54_sh_enus Elearning Course 0.50 Defensive Driving esh_sah_b45_sh_enus Elearning Course 0.50 Defensive Driving Fundamentals esh_sah_b21_sh_enus Elearning Course 1.00 Defensive Driving: Truck Safety esh_sah_a12_sh_enus Elearning Course 3.00 Distracted Driving esh_sah_b55_sh_enus Elearning Course 0.50 Emergency Situations While Driving esh_sah_b56_sh_enus Elearning Course 0.50 Ergonomics and Injury Prevention for Commercial Vehicle Operators esh_sah_b70_sh_enus Elearning Course 0.50 Flagging Safety esh_sah_a75_sh_enus Elearning Course 1.50 Flatbed Cargo Securement esh_sah_b71_sh_enus Elearning Course 0.50 Hazardous Weather Driving for Commercial Vehicle Operators esh_sah_b72_sh_enus Elearning Course 1.00 Loading Dock Safety esh_sah_b75_sh_enus Elearning Course 0.50 Negotiating Hazards for Commercial Vehicles esh_sah_b74_sh_enus Elearning Course 0.50 Safe Vehicle Backing esh_sah_a76_sh_enus Elearning Course 0.50 Trailer Coupling and Uncoupling esh_sah_b69_sh_enus Elearning Course 0.50 Urban Driving esh_sah_b59_sh_enus Elearning Course 0.50 Federal Motor Carrier Safety DOT: Air Brakes esh_sah_b53_sh_enus Elearning Course 0.50 DOT: CSA Fundamentals esh_sah_b60_sh_enus Elearning Course 0.50 DOT: Drug and Alcohol Awareness esh_trns_a01_sh_enus Elearning Course 2.00 DOT: of Service esh_sah_b57_sh_enus Elearning Course 0.50 DOT: Inspections esh_sah_b73_sh_enus Elearning Course 0.50 Hazardous Materials Transportation by Road DOT: Security for Shipment of Hazardous Materials esh_trns_a02_sh_enus Elearning Course 1.00 DOT 1: Hazardous Materials Table esh_sah_b41_sh_enus Elearning Course 0.50 DOT 2: Packaging, Labeling, Marking, and Placarding esh_sah_b42_sh_enus Elearning Course 1.00 DOT 3: Shipping Papers esh_sah_b43_sh_enus Elearning Course 0.50 DOT 4: Loading and Storage esh_sah_b44_sh_enus Elearning Course 0.50 Hazardous Materials Transportation by Air IATA 1: Hazard Class Identification/Classification esh_sah_a94_sh_enus Elearning Course 0.50 IATA 2: Marking and Labeling esh_sah_a95_sh_enus Elearning Course 0.50 IATA 3: Packaging esh_sah_a96_sh_enus Elearning Course 0.50 IATA 4: Documentation esh_sah_a97_sh_enus Elearning Course 0.50 IATA 5: Limitations and Shipment Review esh_sah_a98_sh_enus Elearning Course 0.50 Dangerous Goods Shipment by Sea IMDG 1: Introduction, General Provisions, and Classifications esh_sah_a57_sh_enus Elearning Course 1.00 IMDG 2: Dangerous Goods List, Special Provisions and Exceptions esh_sah_a58_sh_enus Elearning Course 1.00 IMDG 3: Packaging, Marking, Labeling, Placarding, and Documentation esh_sah_a59_sh_enus Elearning Course 1.50 IMDG 4: Loading, Unloading, and Offering Dangerous Goods esh_sah_a79_sh_enus Elearning Course 1.00 Security 104

Environmental, Safety & Health and Transportation Courseware Area Curriculum Series Course Title Course# Asset Type Active Shooter esh_sah_b92_sh_enus Elearning Course 0.50 NFPA 1600 Disaster/Emergency Management esh_sec_a01_sh_enus Elearning Course 1.00 NFPA 1600 Business Continuity Programs esh_sec_a02_sh_enus Elearning Course 1.00 Workplace Security Awareness esh_sah_a93_sh_enus Elearning Course 0.50 Canadian Environmental, Safety and Health, and Transportation Safety and Health Confined Space Entry Canada esh_sah_b35_sh_enus Elearning Course 0.50 Fall Prevention Awareness Canada esh_sah_b38_sh_enus Elearning Course 0.50 Hearing Conservation Canada esh_sah_b37_sh_enus Elearning Course 0.50 Ladder and Scaffolding Safety Canada esh_sah_b40_sh_enus Elearning Course 0.50 Lockout/Tagout Canada esh_sah_b36_sh_enus Elearning Course 0.50 Occupational Health and Safety Awareness: Ontario Reg. 297/13 Canada Esh_sah_b90_sh_enus Elearning Course 1.00 Respiratory Protection Canada esh_sah_b39_sh_enus Elearning Course 1.00 Workplace Hazardous Materials Information System Canada esh_sah_b85_sh_enus Elearning Course 0.50 Transportation Transport Canada TDG: Introduction and Responsibilities esh_sah_b61_sh_enus Elearning Course 0.50 Transport Canada TDG: Documents, Markings, and Containers esh_sah_b62_sh_enus Elearning Course 0.50 Transport Canada TDG: Special Situations and Emergency Actions esh_sah_b63_sh_enus Elearning Course 0.50 Transport Canada TDG: Related Regulations and Standards esh_sah_b64_sh_enus Elearning Course 0.50 Defensive Driving Fundamentals Canada esh_sah_b86_sh_enus Elearning Course 1.00 105

Environmental, Safety & Health and Transportation Courseware Lang. Area Curric' Series Course Title Course# Asset Type Important Notes The ESH catalog contains both translated content (text, audio and some graphics and characters adaptation) and localized content (text, audio, graphics, character adaptation, and based on regulatory requirements of that country). Translated Series: US English to Latin American Spanish, Canadian English to French Canadian. Localized Series: German, Brazilian Portuguese, Mandarin Chinese*, UK English, Canadian English. (*NFPA 1600 Disaster/Emergency Management and NFPA 1600 Business Continuity Programs in Chinese are translations (not localizations) of German Compliance Training Environmental, Safety & Health, and Transportation Safety and Health / Safety and Health PSA: Persönliche Schutzausrüstung / PPE: Personal Protective Equipment esh_sah_a17_sh_de Elearning Course 1.00 Rückengesundheit und Verletzungsvermeidung / Back Safety and Injury Prevention esh_sah_a23_sh_de Elearning Course 0.50 Verwendung von Hebezeugen und Anschlagmitteln in Innenräumen / Indoor Hoisting and Rigging esh_sah_a60_sh_de Elearning Course 0.50 Computerergonomie / Computer Ergonomics esh_sah_a63_sh_de Elearning Course 0.50 Bewusstsein für Sicherheit am Arbeitsplatz / Workplace Security Awareness esh_sah_a93_sh_de Elearning Course 0.50 Brandschutz und Sicherheit / Fire Safety and Prevention esh_sah_b20_sh_de Elearning Course 0.50 Erste Hilfe: Grundlagen / First Aid: Basic esh_sah_b34_sh_de Elearning Course 1.00 Sicherheit im Büro / Office Safety esh_sah_b83_sh_de Elearning Course 0.50 Workplace Health and Safety / Workplace Health and Safety Wartungssicherung (Lockout/Tagout) / Lockout/Tagout esh_sah_b17_sh_de Elearning Course 0.50 Arbeitsplatzergonomie in der Industrie / Industrial Ergonomics esh_sah_b30_sh_de Elearning Course 0.50 Atemschutz / Respiratory Protection esh_sah_b26_sh_de Elearning Course 0.50 Gefahrenkommunikation: Das Recht des Mitarbeiters auf Information / Hazard Communication: An Employee esh_sah_b23_sh_de Elearning Course 0.50 Gehörschutz / Hearing Conservation esh_sah_b24_sh_de Elearning Course 0.50 Bewusstsein über durch Blut übertragbare Krankheitserreger / Bloodborne Pathogen Awareness esh_sah_b19_sh_de Elearning Course 1.00 Italian Ambiente, sicurezza, salute e trasporti Sicurezza e salute Environmental, Safety & Health, and Transportation Safety and Health / Safety and Health DPI: dispositivi di protezione individuale / PPE: Personal Protective Equipment esh_sah_a17_sh_it Elearning Course 1.00 Sicurezza e prevenzione degli infortuni alla schiena / Back Safety and Injury Prevention esh_sah_a23_sh_it Elearning Course 0.50 Dispositivi di sollevamento per uso in ambienti di lavoro indoor / Indoor Hoisting and Rigging esh_sah_a60_sh_it Elearning Course 0.50 Workplace Health, Safety and Security / Workplace Health and Safety Ergonomia industriale / Industrial Ergonomics esh_sah_b30_sh_it Elearning Course 0.50 Ergonomia per l'ufficio / Office Ergonomics esh_sah_a64_sh_it Elearning Course 0.50 Conoscenza degli agenti patogeni ematici / Bloodborne Pathogen Awareness esh_sah_b19_sh_it Elearning Course 1.00 Sicurezza e prevenzione degli incendi / Fire Safety and Prevention esh_sah_b20_sh_it Elearning Course 0.50 Comunicazione dei pericoli: diritto dei lavoratori a una corretta informazione / Hazard Communication: An Emesh_sah_b23_sh_it Elearning Course 0.50 Conservazione dell'udito / Hearing Conservation esh_sah_b24_sh_it Elearning Course 0.50 Protezione delle vie respiratorie / Respiratory Protection esh_sah_b26_sh_it Elearning Course 0.50 Brazilian Portuguese Ambiental, segurança e saúde, e transporte Environmental, Safety & Health, and Transportation Safety and Health / Safety and Health Prontidão para emergências e desastres / Emergency and Disaster Preparedness esh_sah_b18_sh_ptbr Elearning Course 0.50 Proteção contra quedas / Fall Protection esh_sah_b22_sh_ptbr Elearning Course 0.50 Preservação auditiva / Hearing Conservation esh_sah_b24_sh_ptbr Elearning Course 0.50 Bloqueio/sinalização / Lockout/Tagout esh_sah_b17_sh_ptbr Elearning Course 0.50 Proteção de máquina / Machine Guarding esh_sah_b16_sh_ptbr Elearning Course 0.50 EPI: Equipamento de proteção individual / PPE: Personal Protective Equipment esh_sah_a17_sh_ptbr Elearning Course 1.00 Espaços confinados / Confined Spaces esh_sah_a28_sh_ptbr Elearning Course 1.00 Içamento e amarração em recinto fechado / Indoor Hoisting and Rigging esh_sah_a60_sh_ptbr Elearning Course 0.50 Conscientização sobre patógenos de transmissão sanguínea / Bloodborne Pathogen Awareness esh_sah_b19_sh_ptbr Elearning Course 1.00 Segurança e prevenção contra incêndio / Fire Safety and Prevention esh_sah_b20_sh_ptbr Elearning Course 0.50 Escorregões, tropeços e quedas / Slips, Trips, and Falls esh_sah_b32_sh_ptbr Elearning Course 0.50 Segurança no uso de ferramentas manuais e automáticas / Hand and Power Tool Safety esh_sah_b33_sh_ptbr Elearning Course 0.50 Primeiros socorros: princípios básicos / First Aid: Basic esh_sah_b34_sh_ptbr Elearning Course 1.00 Segurança elétrica / Electrical Safety esh_sah_b15_sh_ptbr Elearning Course 0.50 Comunicação de riscos: O direito do funcionário de saber / Hazard Communication: An Employee's Right to Knesh_sah_b23_sh_ptbr Elearning Course 0.50 Ergonomia no local de trabalho / Ergonomics in the Workplace esh_sah_b25_sh_ptbr Elearning Course 0.50 Proteção respiratória / Respiratory Protection esh_sah_b26_sh_ptbr Elearning Course 1.00 Segurança no trabalho com empilhadeiras / Forklift Safety Awareness esh_sah_b28_sh_ptbr Elearning Course 0.50 Análise de riscos no trabalho / Job Hazard Analysis esh_sah_b29_sh_ptbr Elearning Course 0.50 Segurança em escadas / Ladder Safety esh_sah_b31_sh_ptbr Elearning Course 0.50 Transportation / Transportation Princípios básicos da direção defensiva / Defensive Driving Fundamentals esh_sah_b21_sh_ptbr Elearning Course 1.00 Segurança e Saúde Transporte French Environnement, sécurité et la santé, transport Sécurité et santé Environmental, Safety & Health, and Transportation Safety and Health / Safety and Health EPI : Équipements de protection individuelle / PPE: Personal Protective Equipment esh_sah_a17_sh_fr Elearning Course 1.00 Sécurité et prévention des blessures du dos / Back Safety and Injury Prevention esh_sah_a23_sh_fr Elearning Course 0.50 Levage intérieur et mouflage / Indoor Hoisting and Rigging esh_sah_a60_sh_fr Elearning Course 0.50 Workplace Health, Safety and Security / Workplace Health and Safety Ergonomie au bureau / Office Ergonomics esh_sah_a64_sh_fr Elearning Course 0.50 Verrouillage et signalisation / Lockout/Tagout esh_sah_b17_sh_fr Elearning Course 0.50 Mieux connaître les agents pathogènes à diffusion hématogène / Bloodborne Pathogen Awareness esh_sah_b19_sh_fr Elearning Course 1.00 Sécurité et prévention incendie / Fire Safety and Prevention esh_sah_b20_sh_fr Elearning Course 0.50 Ergonomie au travail / Industrial Ergonomics esh_sah_b30_sh_fr Elearning Course 0.50 Communication sur les dangers : le droit de savoir de l'employé / Hazard Communication: An Employee's Righesh_sah_b23_sh_fr Elearning Course 0.50 Protection respiratoire / Respiratory Protection esh_sah_b26_sh_fr Elearning Course 0.50 Latin American Spanish 106

Environmental, Safety & Health and Transportation Courseware Lang. Area Curric' Series Course Title Course# Asset Type Salud, seguridad, medio ambiente y transporte Environmental, Safety & Health, and Transportation Workplace Health, Safety and Security / Workplace Health and Safety Bloqueo/etiquetado por personas autorizadas / Lockout/Tagout for Authorized Persons esh_sah_a08_sh_esdo Elearning Course 1.50 EPP: equipo de protección personal / PPE: Personal Protective Equipment esh_sah_a17_sh_esdo Elearning Course 1.00 Protección de la espalda y prevención de lesiones / Back Safety and Injury Prevention esh_sah_a23_sh_esdo Elearning Course 0.50 Acceso a los registros médicos y de exposición de empleados / Access to Employee Medical and Exposure Rec esh_sah_a35_sh_esdo Elearning Course 0.50 Espacios confinados / Confined Spaces esh_sah_a28_sh_esdo Elearning Course 1.00 Seguridad en andamiajes y escaleras / Scaffolding and Ladder Safety esh_sah_a32_sh_esdo Elearning Course 0.50 Asbesto / Asbestos esh_sah_a37_sh_esdo Elearning Course 0.50 Reconocimiento y prevención del estrés debido al calor / Heat Stress Recognition and Prevention esh_sah_a39_sh_esdo Elearning Course 0.50 Estrés debido al frío / Cold Stress esh_sah_a50_sh_esdo Elearning Course 0.50 Seguridad sobre gas comprimido / Compressed Gas Safety esh_sah_a55_sh_esdo Elearning Course 0.50 Extintores de incendio portátiles / Portable Fire Extinguishers esh_sah_a42_sh_esdo Elearning Course 0.50 Soldadura, corte y soldadura con cobre / Welding, Cutting, and Brazing Canada esh_sah_a61_sh_esdo Elearning Course 0.50 Investigación e informe de accidentes / Accident Investigation Canada esh_sah_a62_sh_esdo Elearning Course 0.50 Ergonomía en la oficina / Office Ergonomics esh_sah_a64_sh_esdo Elearning Course 0.50 Seguridad basada en el comportamiento para supervisores / Behavior based Safety for Supervisors esh_sah_a71_sh_esdo Elearning Course 0.50 Orientación sobre la seguridad en la construcción / Construction Safety Orientation esh_sah_a84_sh_esdo Elearning Course 1.00 Sulfuro de hidrógeno / Hydrogen Sulfide esh_sah_a86_sh_esdo Elearning Course 0.50 Trabajo seguro con radiación / Radiation Safety esh_sah_a90_sh_esdo Elearning Course 1.00 Concientización sobre seguridad en el lugar de trabajo / Workplace Security Awareness esh_sah_a93_sh_esdo Elearning Course 0.50 Protección de máquinas / Machine Guarding esh_sah_b16_sh_esdo Elearning Course 0.50 Bloqueo/etiquetado / Lockout/Tagout esh_sah_b17_sh_esdo Elearning Course 0.50 Preparación para emergencias y desastres / Emergency and Disaster Preparedness esh_sah_b18_sh_esdo Elearning Course 0.50 Consciencia sobre patógenos hemototransmitidos / Bloodborne Pathogen Awareness esh_sah_b19_sh_esdo Elearning Course 1.00 Seguridad y prevención de incendios / Fire Safety and Prevention esh_sah_b20_sh_esdo Elearning Course 0.50 Protección contra caídas / Fall Protection esh_sah_b22_sh_esdo Elearning Course 0.50 Resbalones, tropezones y caídas / Slips, Trips, and Falls esh_sah_b32_sh_esdo Elearning Course 0.50 Seguridad con herramientas manuales y automáticas / Hand and Power Tool Safety esh_sah_b33_sh_esdo Elearning Course 0.50 Seguridad eléctrica / Electrical Safety esh_sah_b15_sh_esdo Elearning Course 0.50 Comunicación de peligros: el derecho a saber del empleado / Hazard Communication: An Employee's Right to esh_sah_b23_sh_esdo Elearning Course 0.50 Ergonomía en el lugar de trabajo / Ergonomics in the Workplace esh_sah_b25_sh_esdo Elearning Course 0.50 Protección respiratoria / Respiratory Protection esh_sah_b26_sh_esdo Elearning Course 0.50 Concientización sobre seguridad de las elevadoras / Forklift Safety Awareness esh_sah_b28_sh_esdo Elearning Course 0.50 Análisis de riesgos laborales / Job Hazard Analysis esh_sah_b29_sh_esdo Elearning Course 0.50 Seguridad en escaleras / Ladder Safety esh_sah_b31_sh_esdo Elearning Course 0.50 Elevadores de tijera / Scissor Lifts esh_sah_b65_sh_esdo Elearning Course 0.50 Gestión de seguridad de procesos químicos / Chemical Process Safety Management esh_sah_b51_sh_esdo Elearning Course 0.50 Equipos de aparejos e inspección / Rigging Equipment and Inspection Canada esh_sah_b82_sh_esdo Elearning Course 0.50 Plataformas de trabajo aéreas / Aerial Work Platforms esh_sah_b66_sh_esdo Elearning Course 0.50 Señalización y comunicaciones de grúas / Crane Signaling and Communications esh_sah_b67_sh_esdo Elearning Course 0.50 Seguridad del operador de grúas móviles / Mobile Crane Operator Safety esh_sah_b68_sh_esdo Elearning Course 0.50 Seguridad en el muelle de carga / Loading Dock Safety esh_sah_b75_sh_esdo Elearning Course 0.50 Operación de la elevadora 1: inspección de seguridad y mantenimiento / Forklift Operation 1: Safety Inspectioesh_sah_b76_sh_esdo Elearning Course 0.50 Operación de la elevadora 3: manipulación de la carga / Forklift Operation 3: Load Handling esh_sah_b77_sh_esdo Elearning Course 0.50 Operación de la elevadora 2: estabilidad y capacidad / Forklift Operation 2: Stability and Capacity esh_sah_b78_sh_esdo Elearning Course 0.50 Seguridad en la oficina / Office Safety esh_sah_b83_sh_esdo Elearning Course 0.50 Seguridad de vehículos industriales / Powered Industrial Truck Safety esh_sah_b84_sh_esdo Elearning Course 0.50 Operación de la elevadora 4: desplazamiento y maniobra / Forklift Operation 4: Traveling and Maneuvering esh_sah_b79_sh_esdo Elearning Course 0.50 Sílice / Silica esh_sah_b80_sh_esdo Elearning Course 0.50 Seguridad en depósitos / Warehouse Safety esh_sah_b81_sh_esdo Elearning Course 0.50 Environmental / Environmental Generador de residuos peligrosos (RCRA) / Hazardous Waste Generator (RCRA) esh_sah_a34_sh_esdo Elearning Course 0.50 Prevención y control de derrames / Spill Prevention and Control esh_sah_b01_sh_esdo Elearning Course 0.50 Plan de prevención, control y contramedidas en caso de derrames / Spill Prevention, Control, and Countermeaesh_sah_b02_sh_esdo Elearning Course 0.50 Prevención de la contaminación del agua pluvial / Storm Water Pollution Prevention esh_sah_b03_sh_esdo Elearning Course 0.50 Gestión de aceites usados / Used Oil Management esh_sah_b05_sh_esdo Elearning Course 0.50 Transportation Safe Driving / Transportation Safe Driving Principios fundamentales sobre conducción defensiva / Defensive Driving Fundamentals esh_sah_b21_sh_esdo Elearning Course 1.00 Conducción defensiva / Defensive Driving esh_sah_b45_sh_esdo Elearning Course 0.50 Conducción en áreas urbanas / Urban Driving esh_sah_b59_sh_esdo Elearning Course 0.50 Cómo evitar choques / Collision Avoidance esh_sah_b54_sh_esdo Elearning Course 0.50 Distracciones al conducir / Distracted Driving esh_sah_b55_sh_esdo Elearning Course 0.50 Acoplamiento y desacoplamiento de un remolque / Trailer Coupling and Uncoupling esh_sah_b69_sh_esdo Elearning Course 0.50 Prevención de lesiones y ergonomía para operadores de vehículos comerciales / Ergonomics and Injury Prevenesh_sah_b70_sh_esdo Elearning Course 0.50 Sujeción de la carga en plataformas planas / Flatbed Cargo Securement esh_sah_b71_sh_esdo Elearning Course 0.50 Cómo conducir en clima peligroso para operadores de vehículos comerciales / Hazardous Weather Driving for esh_sah_b72_sh_esdo Elearning Course 1.00 Sortear los peligros de vehículos comerciales / Negotiating Hazards for Commercial Vehicles esh_sah_b74_sh_esdo Elearning Course 0.50 Federal Motor Carrier Safety / Federal Motor Carrier Safety Departamento de Transporte: principios básicos de CSA / DOT: CSA Fundamentals esh_sah_b60_sh_esdo Elearning Course 0.50 Departamento de Transporte: Frenos de aire / DOT: Air Brakes esh_sah_b53_sh_esdo Elearning Course 0.50 Departamento de Transporte: horas de servicio / DOT: of Service esh_sah_b57_sh_esdo Elearning Course 0.50 Departamento de Transporte: inspecciones / DOT: Inspections esh_sah_b73_sh_esdo Elearning Course 0.50 Hazardous Materials Transportation by Road / Hazardous Materials Transportation by Road Departamento de Transporte 1: tabla de materiales peligrosos / DOT 1: Hazardous Materials Table esh_sah_b41_sh_esdo Elearning Course 0.50 Departamento de Transporte 2: envase, etiquetas, marcas y letreros / DOT 2: Packaging, Labeling, Marking, anesh_sah_b42_sh_esdo Elearning Course 1.00 Departamento de Transporte 3: boletas de envío / DOT 3: Shipping Papers esh_sah_b43_sh_esdo Elearning Course 0.50 Departamento de Transporte 4: carga y almacenamiento / DOT 4: Loading and Storage esh_sah_b44_sh_esdo Elearning Course 0.50 Safety and Health / Safety and Health Hojas de datos de seguridad / Safety Data Sheets esh_sah_a77_sh_esdo Elearning Course 1.00 Mecanismo de elevación y aparejo interior / Indoor Hoisting and Rigging esh_sah_a60_sh_esdo Elearning Course 0.50 Prácticas laborales seguras / Safe Work Practices esh_sah_a52_sh_esdo Elearning Course 1.00 Seguridad en la excavación y apertura de zanjas / Trenching and Excavation Safety esh_sah_a54_sh_esdo Elearning Course 0.50 107

Environmental, Safety & Health and Transportation Courseware Lang. Area Curric' Series Course Title Course# Asset Type Ergonomía en la industria / Industrial Ergonomics esh_sah_b30_sh_esdo Elearning Course 0.50 Primeros auxilios: información básica / First Aid: Basic esh_sah_b34_sh_esdo Elearning Course 1.00 Conservación auditiva / Hearing Conservation esh_sah_b24_sh_esdo Elearning Course 0.50 Respuesta en casos de emergencia en el lugar de trabajo / Emergency Response in the Workplace esh_sah_b27_sh_esdo Elearning Course 0.50 Polvo combustible / Combustible Dust esh_sah_b46_sh_esdo Elearning Course 0.50 Peligros para quienes trabajan al aire libre / Hazards to Outdoor Workers esh_sah_b47_sh_esdo Elearning Course 0.50 Trabajo seguro con amoníaco / Ammonia Safety esh_sah_b48_sh_esdo Elearning Course 0.50 Trabajo seguro con radiofrecuencia para trabajadores de la comunicación / Radio Frequency Safety for Comm esh_sah_b49_sh_esdo Elearning Course 0.50 Programa de prevención de lesiones y enfermedades (I2P2) / Injury and Illness Prevention Program (I2P2) esh_sah_b50_sh_esdo Elearning Course 0.50 Isocianatos / Isocyanates esh_sah_b89_sh_esdo Elearning Course 0.50 Concientización sobre el plomo en la construcción / Lead Awareness in Construction esh_sah_b93_sh_esdo Elearning Course 0.50 Transportation / Transportation Procedimientos en caso de accidente con vehículos grandes / Accident Procedures Involving Large Vehicles esh_sah_b52_sh_esdo Elearning Course 0.50 Situaciones de emergencia al conducir / Emergency Situations While Driving esh_sah_b56_sh_esdo Elearning Course 0.50 Security / Security Concientización sobre seguridad en el lugar de trabajo / Workplace Security Awareness esh_sah_a93_sh_esdo Elearning Course 0.50 Canadian French Environnement, sécurité et santé et transport Environmental, Safety & Health, and Transportation Safety and Health / Safety and Health Consignes de sécurité relatives aux échelles et aux échafaudages Canada / Ladder and Scaffolding Safety Caesh_sah_b40_sh_frca Elearning Course 0.50 TMD Transports Canada : Présentation et responsabilités / Transport Canada TDG: Introduction and Responsesh_sah_b61_sh_frca Elearning Course 0.50 TMD Transports Canada : Documents, marquages et conteneurs / Transport Canada TDG: Documents, Mark esh_sah_b62_sh_frca Elearning Course 0.50 TMD Transports Canada : Situations particulières et mesures d'urgence / Transport Canada TDG: Special Situesh_sah_b63_sh_frca Elearning Course 0.50 TMD Transports Canada : Réglementations et normes associées / Transport Canada TDG: Related Regulationesh_sah_b64_sh_frca Elearning Course 0.50 Système d'information sur les matières dangereuses utilisées au travail Canada / Workplace Hazardous Mateesh_sah_b85_sh_frca Elearning Course 0.50 Principes fondamentaux de la conduite préventive Canada / Defensive Driving Fundamentals Canada esh_sah_b86_sh_frca Elearning Course 1.00 Sensibilisation à la santé et à la sécurité au travail : Rég. de l'ontario 297/13 Canada / Occupational Health a esh_sah_b90_sh_frca Elearning Course 1.00 Chinese Mandarin 环 境 安 全 和 健 康 以 及 运 输 Environmental, Safety & Health, and Transportation Safety and Health / Safety and Health 血 源 性 病 原 体 注 意 事 项 / Bloodborne Pathogen Awareness esh_sah_b19_sh_zh Elearning Course 1.00 电 气 安 全 / Electrical Safety esh_sah_b15_sh_zh Elearning Course 0.50 消 防 安 全 和 火 灾 预 防 / Fire Safety and Prevention esh_sah_b20_sh_zh Elearning Course 0.50 急 救 : 心 肺 复 苏 术 / First Aid: CPR esh_sah_a73_sh_zh Elearning Course 0.50 急 救 护 理 : 医 学 急 症 / First Aid: Medical Emergencies esh_sah_a74_sh_zh Elearning Course 0.50 室 内 起 重 和 索 具 / Indoor Hoisting and Rigging esh_sah_a60_sh_zh Elearning Course 0.50 听 力 保 护 / Hearing Conservation esh_sah_b24_sh_zh Elearning Course 0.50 梯 子 安 全 / Ladder Safety esh_sah_b31_sh_zh Elearning Course 0.50 机 械 防 护 / Machine Guarding esh_sah_b16_sh_zh Elearning Course 0.50 办 公 室 工 效 学 / Office Ergonomics esh_sah_a64_sh_zh Elearning Course 0.50 办 公 室 安 全 / Office Safety esh_sah_b83_sh_zh Elearning Course 0.50 流 感 预 防 知 识 / Pandemic Flu Awareness esh_sah_a10_sh_zh Elearning Course 1.00 安 全 操 作 规 程 / Safe Work Practices esh_sah_a52_sh_zh Elearning Course 1.00 安 全 标 志 / Signs and Tags esh_sah_a45_sh_zh Elearning Course 0.50 滑 倒 绊 倒 和 跌 倒 / Slips, Trips, and Falls esh_sah_b32_sh_zh Elearning Course 0.50 工 作 场 所 安 全 入 职 培 训 / Workplace Safety Orientation esh_sah_a65_sh_zh Elearning Course 0.50 工 作 场 所 安 全 意 识 / Workplace Security Awareness esh_sah_a93_sh_zh Elearning Course 0.50 脚 手 架 和 梯 子 的 使 用 安 全 / Scaffolding and Ladder Safety esh_sah_a32_sh_zh Elearning Course 0.50 计 算 机 工 效 学 / Computer Ergonomics esh_sah_a63_sh_zh Elearning Course 0.50 化 学 品 安 全 说 明 书 / Safety Data Sheets esh_sah_a77_sh_zh Elearning Course 1.00 上 锁 / 挂 牌 / Lockout/Tagout esh_sah_b17_sh_zh Elearning Course 0.50 手 动 工 具 和 动 力 工 具 的 安 全 / Hand and Power Tool Safety esh_sah_b33_sh_zh Elearning Course 0.50 急 救 : 基 础 知 识 / First Aid: Basic esh_sah_b34_sh_zh Elearning Course 1.00 工 作 场 所 工 效 学 / Ergonomics in the Workplace esh_sah_b25_sh_zh Elearning Course 0.50 叉 车 安 全 意 识 / Forklift Safety Awareness esh_sah_b28_sh_zh Elearning Course 0.50 Transportation / Transportation 防 御 性 驾 驶 的 基 本 理 论 / Defensive Driving Fundamentals esh_sah_b21_sh_zh Elearning Course 1.00 UK English Environmental, Safety & Health and Transportation Environmental, Safety & Health, and Transportation Safety and Health / Safety and Health UK Blood borne Pathogen Awareness / Bloodborne Pathogen Awareness esh_sah_b19_sh_enuk Elearning Course 1.00 UK Electrical Safety / Electrical Safety esh_sah_b15_sh_enuk Elearning Course 0.50 UK Emergency and Disaster Preparedness / Emergency and Disaster Preparedness esh_sah_b18_sh_enuk Elearning Course 0.50 UK Emergency Response in the Workplace / Emergency Response in the Workplace esh_sah_b27_sh_enuk Elearning Course 0.50 UK Ergonomics in the Workplace / Ergonomics in the Workplace esh_sah_b25_sh_enuk Elearning Course 0.50 UK Fire Safety and Prevention / Fire Safety and Prevention esh_sah_b20_sh_enuk Elearning Course 0.50 UK First Aid: Basic / First Aid: Basic esh_sah_b34_sh_enuk Elearning Course 1.00 UK Forklift Safety Awareness / Forklift Safety Awareness esh_sah_b28_sh_enuk Elearning Course 0.50 UK Hand and Power Tool Safety / Hand and Power Tool Safety esh_sah_b33_sh_enuk Elearning Course 0.50 UK Hearing Conservation / Hearing Conservation esh_sah_b24_sh_enuk Elearning Course 0.50 UK Job Hazard Analysis / Job Hazard Analysis esh_sah_b29_sh_enuk Elearning Course 0.50 UK Industrial Ergonomics / Industrial Ergonomics esh_sah_b30_sh_enuk Elearning Course 0.50 UK Ladder Safety / Ladder Safety esh_sah_b31_sh_enuk Elearning Course 0.50 UK Lock Out/Tag Out / Lockout/Tagout esh_sah_b17_sh_enuk Elearning Course 0.50 UK Machine Guarding / Machine Guarding esh_sah_b16_sh_enuk Elearning Course 0.50 UK Respiratory Protection / Respiratory Protection esh_sah_b26_sh_enuk Elearning Course 0.50 UK Slips, Trips and Falls / Slips, Trips, and Falls esh_sah_b32_sh_enuk Elearning Course 0.50 UK Pandemic Flu Awareness / Pandemic Flu Awareness esh_sah_a10_sh_enuk Elearning Course 1.00 UK Behaviour based Safety for Supervisors / Behavior based Safety for Supervisors esh_sah_a71_sh_enuk Elearning Course 0.50 UK Working at Height esh_sah_b87_sh_enuk Elearning Course 0.50 Transportation / Transportation 108

Environmental, Safety & Health and Transportation Courseware Lang. Area Curric' Series Course Title Course# Asset Type UK Defensive Driving Fundamentals / Defensive Driving Fundamentals esh_sah_b21_sh_enuk Elearning Course 1.00 Workplace Health, Safety and Security / Workplace Health and Safety UK Asbestos Awareness / Asbestos esh_sah_a37_sh_enuk Elearning Course 1.00 UK Office Safety / Office Safety esh_sah_b83_sh_enuk Elearning Course 0.50 109