BES12 Jumpstart Prgram Descriptin ( Jumpstart Prgram Descriptin ) This dcument includes all attached Annexes, is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute a binding legal dcument. BlackBerry assumes n respnsibility fr any typgraphical, technical r ther inaccuracies in this dcument. BlackBerry reserves the right t peridically change infrmatin that is cntained in this dcument; hwever, BlackBerry makes n cmmitment t prvide any such changes, updates, enhancements r ther additins t this dcument t yu in a timely manner r at all. 1. Intrductin The BlackBerry Prfessinal Services Jumpstart Prgram is designed t help the Custmer s rganizatin deply the licensed BlackBerry sftware as efficiently as pssible. This Jumpstart fcuses specifically n the BlackBerry Enterprise Server versin 12 (BES12) server deplyment. Thrughut the Jumpstart engagement, a BlackBerry Prfessinal Services Prject Manager and Technical Cnsultant will wrk with the Custmer t ensure the fllwing tasks are cmpleted: Planning and Design f a Prductin Class BES12 server, including same site High Availability (HA) Implementatin, Cnfiguratin and Testing f BES12 Review f, and Cntributin t, End User Cmmunicatins and Rllut Plans. BES12 IT Admin Training Dcumentatin supprting the Custmer Implementatin At the cnclusin f the engagement, the Custmer will have deplyed a scalable and highly available BES12 prductin envirnment as their Enterprise Mbility Management slutin. 2. BES12 Functinality By purchasing the apprpriate BlackBerry Sftware Platfrm licensing, the Custmer is licensed t use BES12. Based n Custmer need and envirnmental ability t supprt these features, BlackBerry Prfessinal Services will deliver a cnsulting engagement t successfully deply all applicable sftware and functinality. This slutin is additive t an existing BES12 implementatin, r can be deplyed as a standalne cnfiguratin. BES12 Jumpstart Prgram Descriptin Page 1 f 9 Versin 3.0 December 2015
3. BES12 Jumpstart Engagement Structure The BES12 Jumpstart Prgram includes the fllwing sequenced tasks t be delivered in agreement between Custmer and Black Berry Prfessinal Services Prject Manager. Phases Task Descriptin Deliverable Kick Off Wrkshp All Custmers The Prfessinal Services Prject Manager and Technical Cnsultant will meet with the Custmer pst Jumpstart purchase t frmally launch the engagement. The agenda fr the Kick-Off Wrkshp will include: 1) Kick Off Wrk shp 2) Scheduled Design Sessin Intrductin f Team Members, and their rles and respnsibilities Review f Custmer s prject bjectives and success criteria Review f Prject Scpe High-Level prject milestnes, including cnstraints, change apprval and windw prcess, and majr change freeze. High-level review f Prerequisites, t be cnfirmed during Design Sessin The gal f this wrkshp is t educate the Custmer n the apprpriate capabilities f the licensed technlgy purchased, as the first step twards deplying it. A secndary bjective f the wrkshp is t review prject structure and schedule. During the Kick Off, the team will als set the date fr the BES12 Design Sessin. Platfrm Design T ensure Custmer s ptimal deplyment f BES12, apprpriate time is invested in designing a Custmer specific implementatin f the slutin. This design will encmpass all relevant licensed sftware, specific t a Custmer s envirnment, with cnsideratin fr lng term scalability and same site slutin High Availability. During the Design Phase, a BlackBerry Prfessinal Services Technical Cnsultant will: 1) Dcumented Slutin Prerequisites 2) Platfrm Design Dcument Draft what the Custmer specific Platfrm implementatin f BES12 will lk like. Discuss current and planned enterprise messaging platfrms and the BES12 architecture. MS SQL, Active Directry, netwrk tplgy, virtualizatin, strage and relevant infrastructure are als reviewed in detail. BES12 Jumpstart Prgram Descriptin Page 2 f 9 Versin 3.0 December 2015
Phases Task Descriptin Deliverable Determine design best practices based n the Custmer s current EMM cnfiguratin and plicy requirements, industry standards, and lng term needs related t same site: (a) scalability planning; (b) extensibility; and (c) stability/high availability. Develp a detailed netwrk architecture diagram; Define and dcument permissins and cnfiguratin f any service accunts used fr the installatin, including Windws server permissins, database permissins, and required SSL certificates, as applicable; Review and define Custmer s IT plicy requirements, including the general purpse f IT plicies and cmmnlymdified IT plicies; Upn Custmer design acceptance, define, dcument and review BES12 deplyment prerequisites. (The Custmer is respnsible fr cmpleting the prerequisites befre installatin tasks may begin). The final deliverable frm the Design phase is a Design dcument capturing design decisins and the target end state f a Custmer specific BES12 implementatin. Installatin, Cnfiguratin f BES12 BlackBerry Prfessinal Services will lead the installatin f the Custmer s implementatin f BES12, t the design cmpleted and accepted during the preceding Design Phase. This phase f the prject will include the fllwing: Technical Cnsultant review f all prerequisite installatin cnditins, as cmmunicated t the Custmer during the Design phase f the prject. This includes, but is nt limited t, hst server requirements, messaging server/active Directry, SQL, applicatin sftware requirements, and netwrk requirements (such as firewall and IP address cnfiguratin); Review and prvide apprpriate directin n necessary BlackBerry sftware licenses required fr all prduct installatins. Lead the Custmer IT Admin/Installatin Team t install each f the applicable BES12 servers. Perfrm the fllwing cnfiguratin services: Create a new default IT Plicy/Prfile; with applicable cnsideratin fr MDM and MAM deplyment requirements. Create a new default user grup and assign the 1) Installatin and Cnfiguratin f BES12 t specificatin in Design Dcument. BES12 Jumpstart Prgram Descriptin Page 3 f 9 Versin 3.0 December 2015
Phases Task Descriptin Deliverable Default IT Plicy/Prfiles t it. Pst-Installatin Validatin Pst installatin, the BlackBerry Prfessinal Services Technical Cnsultant will: Cnfirm that the installed servers are functining accrding t BlackBerry best practices, and cnsistent with Design Dcument; Walk thrugh the successful prvisining and activatin f three (3) devices (t be selected and prvided by the Custmer) cmmunicatins with devices 1) Testing Validatin Checklists fr each deplyed BES12 Server Ensure apprpriate license infrmatin appears as expected; and Ensure lgging is wrking and target flders are crrectly cnfigured. Verify deplyed servers, as applicable, are functining as expected, including cnfirmatin that the Custmer able t view the afrementined prvisined users. Execute applicable same site High Availability tests fr BES12. End User Cmmunicatins and Adptin Wrkshp BES12 Admin Training Build Dcumentatin BlackBerry Prfessinal Services Prject Manager will hld a wrkshp with Custmer Marketing, Cmmunicatins and relevant Mbility Operatinal teams. The gal f this wrkshp is t identify and review Custmer plans t cmmunicate awareness and availability f the BES12 cmmunity. BlackBerry Prfessinal Services will als assist with best practices fr defining the structure and timing f the BES12 user rllut. Where applicable, BlackBerry Prfessinal Services will ffer recmmended enhancements t Custmer prvisining and cmmunicatins prcesses t ensure ptimal end user experience and adptin. BlackBerry Prfessinal Services Technical Cnsultant r Trainer will deliver tw (2) days f BES12 Admin training. Fr the curse curriculum, please see Annex A f this Jumpstart Prgram Descriptin. Dcument capturing Custmer specific BES12 installatin parameters in the Custmer prductin envirnment. 1) Wrkshp 2) Dcumented Cmmunicatins and Rllut Plan and Recmmendatins 1) Delivery f BES12 Admin Training 1) BES12 Build Dcument BES12 Jumpstart Prgram Descriptin Page 4 f 9 Versin 3.0 December 2015
Phases Task Descriptin Deliverable Prject Clsure + Transitin t Supprt Wrkshp BlackBerry Prject Manager and Custmer will meet t Review prject accmplishments Discuss final deplyment cnfiguratin, where t lcate additinal prduct dcumentatin and hw t engage BlackBerry Technical Supprt. 1) Prject Clsing Dcument 2) Custmer Satisfactin Survey Prject Management Send the Custmer the prject clsing dcumentatin, which includes satisfactin survey and prject sign ff frm. Answer questins and/r prvide guidance abut the prject clsing dcumentatin; and Reslve any issues that the Custmer identifies within the prject clsing dcumentatin, as lng as the identified issues fall within the prject scpe defined herein. The Custmer will: Cmplete the prject clsing dcumentatin and submit it t the BlackBerry Prject Manager within 5 days f prject clse. If the Custmer des nt cmplete the prject clsing dcumentatin, including custmer satisfactin surveys, and submit it t the Prject Manager within 5 days, BlackBerry will deem this as prject acceptance and clse the prject. BlackBerry Prfessinal Services Prject Management resurce thrughut prject. Key rles and respnsibilities Run Prject Kick Off Wrkshp Run End User Cmmunicatins and Adptin Wrkshp Run Prject Clsure + Transitin t Supprt Wrkshp Maintain and cmmunicated Prject Issues Lg Weekly Prject Status Meetings and Reprts 1) Prject Issues Lg 2) Weekly Status Reprt 4. Deliverable Acceptance Criteria Interim deliverables will be cmpleted and presented t the client fr review at regular intervals thrughut the prject. The client will review, and either accept, r dcument specific crrective items in writing within 3 business days. In the absence f any cmments, deliverables prduced by BlackBerry will be deemed accepted after 3 business days.. BES12 Jumpstart Prgram Descriptin Page 5 f 9 Versin 3.0 December 2015
5. Limitatins & Jumpstart Exclusins a. This Jumpstart cvers the deplyment f nly BES12 licensed slutins. Additinal Prfessinal Services fferings may be purchased as add-ns, therwise additinal cnsulting wrk nt cntained in this BES12 Jumpstart Prgram is ut f scpe. b. If Custmer Prerequisites and ther Custmer tasks are nt cmpleted within a timely manner as agreed t with the BlackBerry Prject Manager at the Design Dcument signff milestne and, as a cnsequence, the BES12 Jumpstart Prgram cmpletin is delayed by greater than tw (2) weeks r ten (10) business days, BlackBerry reserves the right at its sle discretin t terminate the engagement withut refund, r t charge the Custmer fr additinal resurces at BlackBerry s current daily rate f $2500 USD fr the delay perid. c. Multi-Site Business Cntinuity (Disaster Recvery) is ut f scpe f this Jumpstart Prgram. This may be purchased as an additinal add-n, please speak t yur BlackBerry Accunt Manager fr additinal infrmatin. d. BlackBerry is nt respnsible fr the installatin, cnfiguratin, r validatin f any thirdparty sftware, tls, r utilities. 6. Custmer Respnsibilities a. Custmer Prject Team Members are assigned and available t meet fr prject Kick Off at prject start date b. The Custmer must prvide BlackBerry Representatives with infrmatin and resurces t successfully execute the prject. This can include, withut limitatin, prviding access and credentials t systems, cmpleting installatin prerequisites, prviding prject resurces, and attendance in planning, executin, r training meetings. c. Client will ensure resurces are available in a timely manner t undertake tasks such as change cntrl and dcumentatin review. d. Custmer must have the necessary escalatin and cmmunicatin channels t reslve any prject blckers in a timely manner, including prject dependencies n third parties and Custmer s ther vendrs, suppliers, and cnsultants. e. If BlackBerry Prfessinal Services has t travel t a custmer lcatin fr the delivery f this Jumpstart Prgram, there will be additinal Travel and Expense csts. These Travel and Expense csts can be paid fr prir t the engagement, r at actuals, at engagement cmpletin. f. Custmer must have a right t use the sftware and licenses. This requires that the Custmer must have purchased r cnverted the apprpriate number and type f licenses, and have apprpriate license rights t the target envirnment. g. Hardware requirements are a respnsibility f the Custmer, and it is the Custmer s respnsibility t ensure the hardware requirements are met prir t the upgrade in accrdance with BlackBerry s Sftware and Hardware Requirements t accmmdate current versin f BlackBerry Sftware being installed. h. The Custmer is respnsible fr Third Party sftware, hardware, r services utside f the BlackBerry sftware installer. The Custmer is respnsible fr installatins/upgrades/cnfiguratins/etc. identified by BlackBerry in the Pre-Installatin Cnference Call/ Cnsult. BlackBerry is nt respnsible fr issues that result f the Custmer nt cmpleting the prerequisites fr installatin, r Third Party service utages BES12 Jumpstart Prgram Descriptin Page 6 f 9 Versin 3.0 December 2015
and issues that prevent the BlackBerry representative frm perfrming the installatin in accrdance with BlackBerry standards. i. End User educatin and enablement f End User mbile devices j. Custmer will prvide BlackBerry s assigned Prgram Manager with email cnfirmatin f receipt and acceptance f the services rendered n a weekly basis and prmptly fllwing the cmpletin f the prject. All services shall be deemed t be delivered, and n n accunt shall BlackBerry be bligated under t deliver further services beynd sixty (60) days after the date specified n the Services rder frm. In additin t this Jumpstart, BlackBerry Prfessinal Services ffers additinal cnsulting and educatinal fferings fr the Gd Secure Platfrm. T learn mre abut these fferings, please g t: http://us.blackberry.cm/enterprise/prducts/supprt-services.html BES12 Jumpstart Prgram Descriptin Page 7 f 9 Versin 3.0 December 2015
Annex A BES12 Platfrm Tw Day Admin Training Curriculum Over the tw day training perid, the fllwing cncepts will be cvered: Cnnect BES12 t a cmpany directry Obtain and register an APNs certificate Set a lgin ntice fr the BES12 cnsles Add an enrllment cnfiguratin fr DEP Describe the difference between directry grups and lcal grups Create and manage user grups Create and manage device grups Create and manage administratr accunts Cnfigure the BlackBerry MDS Cnnectin Service Cnfigure the BlackBerry Cllabratin Service Cnfigure gatekeeping Create and manage prfiles Describe the features and benefits f using IT plicies Create and manage IT plicies Manage apps Create cmpliance rules Cntrl the sftware release that users can install n BlackBerry 10 devices BES12 Jumpstart Prgram Descriptin Page 8 f 9 Versin 3.0 December 2015
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE CONTENT OF THIS DOCUMENT, AND ALL INFORMATION PROVIDED HEREIN IS PROVIDED "AS IS". EXCEPT AS EXPRESSLY AGREED TO BY BLACKBERRY IN AN AGREEMENT BETWEEN BLACKBERRY AND YOU FOR TECHNICAL SUPPORT, IN NO EVENT SHALL BLACKBERRY OR ANY OF ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS, BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES FOR ANY USE OF THIS DOCUMENT, INCLUDING WITHOUT LIMITATION, RELIANCE ON THE INFORMATION PRESENTED, LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF BLACKBERRY WAS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 2015 BlackBerry Limited. All rights reserved. The BlackBerry and BlackBerry families f related marks, images and symbls are the exclusive prperties f BlackBerry Limited. BlackBerry, 'Always On, Always Cnnected', the "envelpe in mtin" symbl and the BlackBerry lg are registered with the U.S. Patent and Trademark Office and may be pending r registered in ther cuntries. All ther brands, prduct names, cmpany names, trademarks and service marks are the prperties f their respective wners. The handheld and/r assciated sftware are prtected by cpyright, internatinal treaties and varius patents, including ne r mre f the fllwing U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D,445,428; D,433,460; D,416,256. Other patents are registered r pending in varius cuntries arund the wrld. BlackBerry Crpratin 6700 Kll Center Parkway, #200 Pleasantn, Califrnia USA 94566 Tel: (925) 931-6065 Fax: (925) 931-6061 Website: http://www.blackberry.cm Email: inf@blackberry.cm BlackBerry UK Limited 200 Bath Rad Slugh, Berkshire United Kingdm SL1 3XE Tel: +44 (0)1784 477465 Fax: +44 (0)1784 477455 Website: http://www.blackberry.cm Email: inf@blackberry.cm BlackBerry Limited 2200 University Ave. E Waterl, Ontari Canada N2K 0A7 Tel: (519) 888-7465 Fax: (519) 888-6906 Website: http://www.blackberry.cm Email: inf@blackberry.cm BlackBerry Singapre Pte. Limited The Synergy Building, 2 nd Flr 1 Internatinal Business Park Singapre 609917 Tel: +65 6879 8700 Website: http://www.blackberry.cm Email: inf@blackberry.cm BES12 Jumpstart Prgram Descriptin Page 9 f 9 Versin 3.0 December 2015