Long Beach City College Admin - IITS (Outcomes)

Outcomes Assessment Plan - Four Columns Long Beach City College Admin - IITS (Outcomes) Intended Outcomes Admin - IITS (Outcomes) - ITDC/DL(1) - Strategic offerings of DL courses - DL and on-campus courses that use a Website, along with their e-learning platform's instructional, administrative and communication & collaboration features/tools are offered as part of ongoing collaborative effort of IITS and faculty of all departments at LBCC, the Curriculum Committee, Success Centers, Academic Services, Academic departments, as well as A&R to increase enrollment in DL class offerings by 20% between 2009 and 2011, in accordance with the Superintendent President's agenda and the corresponding Board goal. Instructional Technology Development Center & Distance Learning a. Work with Curriculum to change local definition of DL classes to facilitate the outcome achievement b. DL courses strategic offering tool development c. Strategic offerings of DL classes workshop for Deans and Chairs d. Track achievement data on an on-going basis before final expected due date (collaborate with Institutional effectiveness, Track student enrollment data in fully online courses on a semester basis to reflect how we meet gradually the 20% increase goal by 2010-2011. Also track corresponding increase in fully online course offerings. Audit - Internal 2008-2009 - number of students in fully online DL courses 11,270 (Seats filled; not unique numbers); expected number for 2010-11 - 13,524 (Seats filled; not unique numbers). Also list college activities in which the various constituents mentioned above have come together to achieve the data goal 02/13/2012-15,814 students enrolled in DL courses in 2010-11; 487 DL classes were offered in 2010-11 (up to 237 classes per semester); 152 individual DL courses were offered in 2010-11; 215 individual DL courses have been approved by the Curriculum Committee; 13% of all GE requirement course options in plan A, 15% in plan B and 11% in plan C were offered in a DL modality in 2010-11. 93% of GE requirements for plan B (transfer to CSU) could be met by DL classes in 2010-11; 87% of the DL students surveyed were satisfied or very satisfied with the LBCC e-learning environment used in their course. The number of courses offered online in 2010-11 was 112; The number of courses offered as hybrid in 2010-11 was 40; 48% increase from 09-10 (Note: the local definitions of "online" and "hybrid" courses changed in Fall 2009). Source: Distance Learning Annual Report : http://de.lbcc.edu/reports/2010-11/ Action Complete 02/13/2012 5:13 PM Generated by TracDat a product of Nuventive. Page 1 of 9

academic services and Curriculum) Admin - IITS (Outcomes) - ITDC/DL (2) - Faculty professional development - On an on-going basis, each semester, faculty attend professional development workshops, demonstrations, online workshops and tutorials. Faculty members who attend these professional development activities develop instructional products that they pilot and test in their class. Faculty are surveyed after each professional development activity they participate in, and provide feedback regarding their level of satisfaction, comprehension and ability to use their new technology-mediated products in class. a. Web-Mediated training materials are available for faculty to access and use to facilitate sound-educational, studentcentered activities in their Web-enhanced and DL courses. Track workshop offerings data Gather faculty survey data information and analyze results Gather data on the implementation of learned material in the classroom / e- courses Survey - Process Participation and satisfaction level Implementation/usage of workshop content in e-courses/on-campus courses Faculty reports on students' usage of the new material/activities added to the class following the workshop. 02/13/2012 - Results are for 6 workshops offered August 1 - December 21, 2011 Total faculty attending - 63 Dissatisfaction (rating of "disagree") never exceeded one participant per workshop and out of 6 workshops, only two workshops showed any "disagree" ratings. Additional surveys will continue to be administered and results reviewed. Survey results attached. b. ITDC team is proactively involved in college practices to promote the Center's activities through presentations, Web pages, e-mails, flyers, and newsletters. c. Itdc and A&R work closely with other college constituents to support faculty in utlizing A&R related Web services for faculty and their students. Support is facilitated through individual sessions at the FRCs, Technology-mediated workshops and training sessions, and media-specific material as needed. 02/13/2012 5:13 PM Generated by TracDat a product of Nuventive. Page 2 of 9

Instructional Technology & Distance Learning On a weekly basis, offer instructional technology-related workshops and faculty professional development activities, face to face at the FRC and online. Collaborate with the FPD office and the TLC of the Student Success plan on offering DLrelated seminars/workshops. Collaborate with the FPD office on offering instructional technology and DL-related workshops in FLEX Days throughout each acade3mic year. Admin - IITS (Outcomes) - Network Services & User Support (1) - By October 2010, we will bring all Phone Network Application (PNA) networked areas to current switched network standards and inform the affected areas of the newly improved services. Network Services & User Support The use of network supporting tools to show improvement in connectivity. Reporting System - Internal Full campus coverage 02/13/2012 - All PNA except for one have been removed and connections upgraded to Ethernet. The basement of J remains to be completed. We have a solution and will get it wired spring semester 2012. Criteria Not Met 02/13/2012 5:14 PM Generated by TracDat a product of Nuventive. Page 3 of 9

Improve cabling to the affected areas and install current switch equipment to bring areas up to our network standards. Admin - IITS (Outcomes) - Network Services & User Support (2) - Improve the District's wireless internet coverage and capacity for Faculty, Staff and Students. Network Services & User Support We will provide routing to isolate wireless traffic and add additional equipment. Catalog new wireless installations Catalog usage as defined by wireless access controller Audit - Internal Follow bond projects adding wireless to new buildings. 02/13/2012 - New wireless networks added: (some locations were in addition to bond projects) LAC parking structure; MDAB portables at PCC; Building O1; Sprinklers for Facilities; Buildings R & Q; Usage: September 2010 - daily concurrent usage was 900-1000 connections January 2012 - daily concurrent usage was 2000-2500 connections Building G; Admin - IITS (Outcomes) - Applications Development & Support (1) - LBCC constituents effectively accomplish business practices through the use of IITS applications, such as Peoplesoft, TracDat, data warehouse, content management systems and web applications. Applications Development & Support Assessment is basically rollout and usage of the system. The bottomline will be whether campus community can use the systems to more effectively do their job and retrieve the needed information from these systems. Can be measured by number and/or types of tickets reported, verbal/written feedback, ability to accomplish President's/College goals. Other Staff, faculty, students are able to perform 02/13/2012 - Peoplesoft upgrade of HRCS from 8.9 to 9.0 completed. Content management system continues to grow: Number of Web Authors: 110 Number of Websites: 158 Number of Webpages: 2345 Cognos data warehouse in progress. Tracdat implemented. Peoplesoft upgrade of Financials from 8.9 to 9.1 completed. HR and Student data base split to be completed December 2012. SPSS modules enhanced to meet Institutional Effectiveness' needs. 02/13/2012 5:14 PM Generated by TracDat a product of Nuventive. Page 4 of 9

a) Keep current with functionality by upgrading Peoplesoft HRCS 8.9 to 9.0 in 2010. b) Provide easier website content updates with development of CMS system 2010 c) Provide more effective means to do enrollment mgmt via Cognos data warehouse. d) Provide easier means to track program outcomes/suos by implementing Tracdat e) Upgrade PS Financials from 8.9 to 9.1 in 4th quarter 2011 f) Split HR and Student database and Upgrade HR from 9.0-9.1 in 2012 g) Enhance SPSS modules their needed business activities in an effective and timely manner utilizing the systems. Admin - IITS (Outcomes) - Applications Development & Support (2) - College constituents who receive training and other forms of support effectively use the technology-mediated enhancements developed and provided by IITS. Applications Development & Support a) Work with business units to provide technology-based solutions to streamline their business practices. IITS will periodically survey campus community regarding how the CMS system is going. We also participate with Faculty Senate committee- Student Records Process Committee to capture Faculty input as well as chair the Responsible Manager's Group to capture cross functional groups feedback. IITS also works with Faculty Resource Center to capture their feedback. Survey - Satisfaction Expected level of achievment- survey level of satisfactory for usage and support; fewer support tickets requested for actual operational questions. 02/13/2012 - Survey of CMS users not completed. Participation is ongoing in Student Records Process Committee and Responsible Managers Users Group. Internal communication occurs between ADS and ITDC/FRC staff. Inconclusive 02/13/2012 5:14 PM Generated by TracDat a product of Nuventive. Page 5 of 9

b) On-going training of business analysts to support key operations c) Develop reports or processes to simplify and make use of system more effective. d) Provide training and materials for Content Management system and other applications. Admin - IITS (Outcomes) - Academic Computing & Multimedia Services (1) - Campus and Community members have a clear understanding of Academic Computing and Multimedia Equipment Services and Support, what is offered and how to get the available technological resources that fulfills their goals. Academic Computing & Multimedia Equipment Services and Support Survey college constituents Qualitative research...ask individual faculty and staff their opinions when they use services. Admin - IITS (Outcomes) - Academic Computing & Multimedia Services (2) - Clients are increasingly satisfied with the improved communication, coordination and efficiencies in the Department's Support of Academic Computing and Multimedia Develop survey to measure understanding/knowlege of resources available in ACMESS to constutients. Survey - Process College community will know who to contact; where they are located; what equipment and training is available to them, when the offices are open and when resources can be utilized; Assessment will be survey sent out via email to all college constituents by Dep Director. Survey - Satisfaction 02/13/2012 - A help desk survey is sent at the completion of a ticket. This surveys customer satisfaction with IITS service. We have not surveyed to measure understanding/knowlege of resources available in ACMESS to constituents. Inconclusive 02/13/2012 - In first month of Help Desk customer satisfaction surveys (1/13/12-2/13/12): 73 Very Satisfied 10 Satisfied 1 Dissatisfied 0 Very Dissatisfied 02/13/2012 5:14 PM Generated by TracDat a product of Nuventive. Page 6 of 9

Technologies 09/14/2009 Campus for SUO 90 % of clients should communicate they are satisfied with communication coordination and efficiencies in their interactions with Academic Computing and Multimedia Equipment Services and Support. For Academic Computing: 37 Very Satisfied 6 Satisfied 0 Dissatisfied 0 Very Dissatisfied Email survey has not been sent out. Inconclusive Admin - IITS (Outcomes) - Instructional Media Production Services (2) - Clients are increasingly satisfied with the improved communication,awareness of possible production products, client responsibility at all phases of production and able to provide IMPS with a satisfaction survey 10/14/2009 Campus-Wide Improving awareness of IMPS and possible types of productions Improving awareness of client responsibility at all phases of production Creating a survey to measure satisfaction with the IMPS process Imps will post a satisfaction survey on the web site for clients to fill out at the completion of each project. Survey - Satisfaction Survey results will show Satisfactory in all areas. 02/13/2012 - Survey is sent out via the Help Desk ticket system at the completion of each project. 2 tickets have been completed since the ticket system was modified to send out the satisfaction survey. Both yielded Very Satisfied. Inconclusive 02/13/2012 5:14 PM Generated by TracDat a product of Nuventive. Page 7 of 9

Admin - IITS (Outcomes) - e-learning environment for all LBCC DL and Webenhanced F2F courses - Create a costeffective, open-source, scalable, accessible and reliable e-learning environment. The environment is offered to all LBCC DL faculty and to face to face faculty who wish to use a Web page for their Web enhanced classes. Measure success/completion of ezlrn11 upgrade Measure success/completion of converting web enhanced classes to ezlrn11 Audit - Internal ezlrn11 upgrade completed All web enhanced classes converted to ezlrn11 02/13/2012 - ezlrn11 upgrade completed successfully. 155 face to face classes converted to e-zlrn11 Oct-Dec 2011. All web enhanced classes are using ezlrn11. 5,296 students in face-to-face classes used e- ZLRN11 25 new face-to-face classes used e-zlrn11 this quarter Action Complete Admin - IITS (Outcomes) - ITDC/DL (3) - * By the beginning of Spring 2012, all existing face-to-face Web-enhanced classes (~300) will be using the e-zlrn11 platform for their class Web page. * Starting February 2012, e-zlrn11 will be offered to all faculty developing new DL, or face-to-face Web sites as their default class Web page platform. 09/26/2011 End Date: 02/07/2012 IITS/ITDC/DL * Targeted face-to-face workshops and access to online training. * planned actions are specified on the e- ZLRN11 release plan outline. * Providing access to online training for * Track number of e-zlrn11 classes and their growth between 2010-11 and 2014-15 * Include e-zlrn data in the LBCC DL Data report (new on-going format starting Fall 2011) Audit - Internal Increased number of e-zlrn Webenhanced face-to-face compared to 2010-11 02/13/2012-155 face-to-face classes offered fall semester 2011 used e-zlrn11 5,296 students in face-to-face classes used e- ZLRN11 25 new face-to-face classes used e-zlrn11 this quarter ezlrn11 is being offered to all faculty developing new DL, or face-to-face Web sites as their default class Web page platform. Action Complete 02/13/2012 5:14 PM Generated by TracDat a product of Nuventive. Page 8 of 9

faculty "self-service" learning of the new platform. 02/13/2012 5:14 PM Generated by TracDat a product of Nuventive. Page 9 of 9