Cox Business Online Backup Quick Start Guide Release 2.0 Cox Business Online Backup Quick Start Guide i
IMPORTANT: You must notify Cox in advance if you would like to move or relocate your telephone Service. 2012 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications. ii Cox Business Online Backup Quick Start Guide
Purpose Purpose This guide contains step-by-step instructions on how to set up and begin using Cox Business Online Backup as part of your Internet service. Cox Business Online Backup encrypts data locally before backing it up to off-site data centers over a 128-bit SSL connection. Backups are stored in state-of-the-art data centers with 448-bit Blowfish encryption to ensure the data is protected. Select Cox Business Internet customers can receive up to 25GB of free storage space to back up your important business information. The backup storage space can be shared by all of your business computers and servers, and be used as your primary backup service, or as a secondary backup solution to provide additional redundancy. Cox Business Online Backup currently supports the following operating systems: Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 Microsoft Windows Server 2003 Microsoft Windows Server 2008 and 2008 R2 Microsoft Windows Home Server SQL and Exchange Servers MAC OS 10.5 (Leopard), 10.6 (Snow Leopard) and 10.7 (Lion) Click https://myaccount.coxbusiness.com to sign in or register for your MyAccount portal and begin the Cox Business Online Backup installation process. If you have questions, visit us online or call Customer Service at 1-877-935-7038. Sincerely, Your Cox Business Team Cox Business Online Backup Quick Start Guide i
Table of Contents Table of Contents Getting Started... 1 Accessing MyAccount for the First Time... 1 Changing Your Password... 1 Opening Cox Business Online Backup... 2 Creating MyAccount Profile... 3 Assigning Backup Space... 4 Purchasing More Space... 5 Adding Users to an Account... 6 Viewing the Software Installation Agreement... 8 Installing the Software... 9 Signing In... 10 Selecting Files to Back Up... 11 Completing the Installation... 12 Restoring and Downloading Backed Up Files... 13 Restoring Files... 13 Using the Restore Tab... 13 Using Windows Explorer... 14 Using the Admin Console... 15 Downloading Restored Files... 16 Using the Admin Dashboard... 17 Editing Assigned Space... 17 Deactivating a User... 18 Using the Admin Console... 19 Viewing Reports... 19 Additional Information... 21 Uninstalling Cox Business Online Backup... 21 Additional Help and Resources... 21 Cox Business Online Backup Quick Start Guide i
Getting Started Getting Started Accessing MyAccount for the First Time Before you can install Cox Business Online Backup, you must have a Cox Business MyAccount Profile. If you already have a profile, skip to Installing Cox Business Online Backup on page 2. If not, continue reading this section. NOTE: A welcome email from myaccount@coxbusiness.com is sent to you before your installation date. If you do not see an email with this sender s name, check your spam folder and add @coxbusiness.com to your email safe sender list. This email contains your username and password. 1. Click https://myaccount.coxbusiness.com in the email to complete the registration process. 2. Click Go to Login Page which is located in the center of the screen. The window labeled, Welcome to your new Cox Business MyAccount appears. 3. Complete the personalized secret question and answer. (Tip: The answer must be between 5 and 20 characters in length.) 4. Enter your contact data and preferred method of contact. 5. Click Save. Changing Your Password Once you have successfully logged onto the Cox Business Online Backup MyAccount screen, you are asked to change your password. Your new password must meet the following requirements: It must be 8-24 alphanumeric characters in length It must include at least one letter and one number It may include punctuation symbols It cannot be the word or form the word password It cannot be your username For security purposes, we recommend that you frequently update your password and do not share it with anyone. Use the following steps to change your password. 1. Click the Change Password link located at the top of the page under your login name. 2. Enter the current or default password in the Current Password section. 3. Enter the new password in the New Password section. 4. Re-enter the new password in the Confirm New Password section. Cox Business Online Backup Quick Start Guide 1
Assigning and Purchasing Backup Space Getting Started with Business Online Backup Figure 1. Getting Started 1. Log into MyAccount and click the Data Tools menu. 2. Click the Online Backup NEW! option. 3. Click Get Started. 4. The wizard opens the Create MyAccount Profile screen. 2 Cox Business Online Backup Quick Start Guide
Creating MyAccount Profile Creating MyAccount Profile The first step to downloading and using the Cox Business Online Backup service is to create your account profile. This is the first step in the Wizard. When you click Get Started (Figure 1), the Create a New My Account Profile page appears. For further details or descriptions about a particular field, click the field name. Figure 2. Create My Account icon next to the 1. Enter your data in the required fields (as denoted by an asterisk * ). 2. Enter the Security Image in the corresponding text field. 3. Click Next Step. Cox Business Online Backup Quick Start Guide 3
Assigning and Purchase Backup Space Assigning Backup Space When you complete the MyAccount Profile page successfully, you are prompted to assign backup space to yourself, other users or employees on the account as necessary. Most accounts are provided with a certain amount of free space automatically based on the size of the Cox Business package you have; however, you may purchase more space as needed. Figure 3. Online Backup Space Assignment 4 Cox Business Online Backup Quick Start Guide
Assigning and Purchasing Backup Space Purchasing More Space Use the following steps to buy additional storage space for yourself and others. 1. Click Edit. 2. If the user does not have space assigned to them, click the Operating System drop-down menu and select either Windows or Mac based on the platform you use. 3. If you have additional space that you can assign, enter the digit in the Space Assigned field. (Note: If you enter a value higher than your limit, a message appears that states you have exceeded your current limit. You may buy more space or lower the amount of space you requested. See Figure 6.) 4. If/when you have no more space to allocate, click Purchase More Space. Figure 4. Purchase Additional Space The Purchase Additional Backup Space window displays information on your current usage and associated rates for any additional space you may need. If you have more than one account for which you want to purchase additional space, you can select it from a drop-down menu at the bottom of the screen; however, if you have one account only, no drop-down menu appears. 1. Click the radio button to the left of the amount you want to purchase. 2. Select the account on which you want to purchase space in the text field located at the bottom of the screen. 3. Review the confirmation dialog box that appears and click Confirm Order to validate your request. Cox Business Online Backup Quick Start Guide 5
Adding Users to an Account Adding Users to an Account You can add users to an account from the Online Backup Space Assignment screen. When the user is added, you may allocate existing space to them or purchase additional space. Figure 5. Add User Follow these steps to add a user. 1. Click Add User on the Online Backup Space Assignment screen. See Figure 3. (Note: Repeat this step to add as many users as you need.) 2. Enter values for the Username, Primary Office Phone Number, the First Name and Last Name of the person you want to add. (Note: The username must be a valid email address so the user can receive Cox Business Online Backup information.) 3. Click Save and Return. (Note: A message appears that states the user has been added successfully (see Figure 6). Upon receiving this message, you may assign existing space or purchase additional space for the user. Refer to Figure 3.) 6 Cox Business Online Backup Quick Start Guide
Adding Users to an Account Figure 6. New User Added/Assign Space to User Cox Business Online Backup Quick Start Guide 7
Viewing the License Agreement Viewing the Software Installation Agreement Once you have created a profile and assigned space to yourself, the wizard prompts you to read and respond to the Software License Agreement. Figure 7. License Installation Agreement Use the following steps to respond to the License Agreement. 1. Read the agreement. 2. Click the radio button to Accept or Decline to accept the terms and conditions. (Note: If you decline, the installation stops.) 3. Click Install. 8 Cox Business Online Backup Quick Start Guide
Installing the Software Installing the Software Figure 8. Install Software When you accept the software license agreement, a window appears that contains your License Key and CBOB Profile ID. Make a note of the License Key and CBOB Profile ID. You will use these values during the download process. Use the following steps to download the application. 1. Click the Click here link to proceed with the installation and open the File Download Security Warning dialog box. 2. Click Run. 3. Click Install to save the application to the default filepath or check the Choose a different install location checkbox to create a customized location. 4. Click Install. Cox Business Online Backup Quick Start Guide 9
Installing the Software Signing In The wizard prompts you to enter your License Key and Cox Business MyAccount Username (which is your email address that you use to log into MyAccount). Figure 9. Sign In 1. Enter the License Key and Cox Business MyAccount Username. (Hint: Your username is your email address that you use to log into MyAccount.) 2. Click Next. 3. Enter your CBOB Profile ID. (Hint: The CBOB Profile ID was provided to you when you accepted the License Agreement. See Figure 8.) 4. Click Next. 10 Cox Business Online Backup Quick Start Guide
Installing the Software Selecting Files to Back Up The next step of the installation process is to back up the recommended and preselected folders/files. Additional files can be added via advanced options in Expert Mode. See your administrator to increase the number of files you may select. Figure 10. File Selection 1. Click Next. 2. You may add more files to back up in the following screen. Click Settings and you will be prompted to select the folder(s) or file(s) you want to include in the back up. Cox Business Online Backup Quick Start Guide 11
Installing the Software Completing the Installation When you back up the recommended folders in the previous screen, you are informed of the estimated time it will take to back up the file(s). If you want to include other folders or files in this initial backup, click Settings and follow the prompts. Figure 11. Configuration Complete 1. Click Finish. The more files you back up, the longer your initial backup takes. However, future backups only store changes and may not take as long. You can access Settings to modify the bandwidth throttling feature to change the amount of computer resources dedicated to performing the backup. Cox Business Online Backup works in the background so you can work with other applications on your computer. 12 Cox Business Online Backup Quick Start Guide
Restoring and Downloading Backed Up Files Restoring Files Restoring Backed Up Files The Online Backup tool keeps a 30-day rolling history of every file that is backed up. This section outlines the methods you can use to restore files and download them to the location of your choice. It is important to note that you cannot restore files when the machine is in the process of a backup. Using the Restore Tab You can restore files from the Cox Business Online Backup - Settings window. Figure 12. Restore Tab Use the following steps to access the Restore tab. 1. Right-click the Online Backup icon in the lower right corner of your machine. 2. Click the Restore Files option or hover your mouse over the Settings option and click the More Settings option. 3. Click the Restore tab. (Note: The Restore tab does not appear until after the first backup has been done.) 4. Expand and locate the folder on the left panel that contains the file(s) you want to restore. They appear on the right panel when selected. 5. Check the boxes to the left of the file(s) you want to restore and click Restore Files. A Restore Completed dialog appears when the task is done. 13 Cox Business Online Backup Quick Start Guide
Restoring Backed Up Files Using Windows Explorer You may elect to restore files directly from your Windows Explorer. Figure 13. Windows Explorer Restore Use the following steps to restore files through Windows Explorer. 1. Right-click Start in the lower left corner of your machine. 2. Click Explore. 3. Expand the folder tree in the left panel to view the file(s) in the right panel. 4. Right-click on an open space in the right panel. 5. Click Restore Files in Folder to apply restoration to every file in that folder OR 6. Right-click a specific file and click Restore Previous Version or Restore Previous Versions. 14 Cox Business Online Backup Quick Start Guide
Restoring Backed Up Files Using the Admin Console You may use MyAccount to restore files. Figure 14. MyAccount Restore Use the following steps to restore files via MyAdmin. 1. Log into MyAccount. 2. Click Online Backup NEW! 3. Click Open in the Manage Backups section (right side of screen). 4. From the Restores menu in the left panel, click Restore Files. 5. Click the computer name link in the Machine column. 6. Navigate to the top right of the screen and click the Restore Files link. 1. Click Browse to restore specific files or folders. (Tip: Click the folder icon to find a file.) 2. Click Backup Sets to restore categories of files. 3. Click Restore All to include every file. 7. Check the box to the left of your selected file(s) / folder(s). 8. Click Submit. 9. In the Restore Details section, click the Download Restore link and click Open to run the restore executable (.exe) file. Cox Business Online Backup Quick Start Guide 15
Downloading Restored Files Downloading Restored Files Figure 15. Download Restored Files Use the following steps to download restored files. 1. Log into MyAdmin. 2. Click Online Backup NEW! 3. Click Open in the Manage Backups section (right side of screen). 4. From the Restores menu in the left panel, click Restore Files. 5. Click the computer name link in the Machine column. 6. Refer to the ID number or Date/Time Requested value to get the file(s) you want to download. 7. Click the Download Part <#> link (as applicable) to extract the files. 8. When the run/save dialog appears, click the Save drop-down menu and click Save As. 9. Choose the location on your computer that you want the restored folders to reside. 10. Click Save. After the restore process completes, the file is packaged and placed in the location you designated. 11. Navigate to the filepath and double click to open the file. 16 Cox Business Online Backup Quick Start Guide
Using the Admin Dashboard Using the Admin Dashboard Editing Assigned Space The Admin Dashboard displays a bar graph that shows an account s and user s current amount of space that has been spent as well as any remaining space available. You may edit or add space to an existing user by assigning it from the remaining space available or purchasing new space. Click Open in the Manage Backups section on the right side to access and view reports of current and previous data backups. Your Software Installation section on the lower right corner displays your selected operating system, your Software License Key and your CBOB Profile ID. Figure 16. Admin Dashboard Use the following steps to edit space for an existing user. Note: Refer to pages 4-7 for steps on how to assign space to a user and add a new user. 1. From the Data Tools menu, click the Online Backup NEW option. 2. Click Edit. 3. From the Active column, check the box to the left of the user you want to modify. 4. Select the operating system (Windows or Mac) from the drop-down menu below the user s name. 17 Cox Business Online Backup Quick Start Guide
Using the Admin Console 5. Enter the amount of space you want to assign to the user. (Note: If the requested amount exceeds current available space, an alert message appears to prompt you to decrease the requested space amount or purchase additional space.) 6. Click Save. Deactivating a User Figure 17. Deactivate Confirmation screen Use the following steps to deactivate an existing user from an account. 1. From the Admin Dashboard (Figure 13), click the checkbox of the user you want to deactivate. 2. Click Yes to confirm. 18 Cox Business Online Backup Quick Start Guide
Using the Admin Console Using the Admin Console Viewing Reports Cox Business Online Backup offers reports and charts to keep you informed about recent and previous backups. In addition, you can: Search for users Review configuration details Access reference material View product release notes Restore files View lists of files Access Cox Business contact information Figure 18. Manage Backups Figure 19. Admin Console Dashboard 19 Cox Business Online Backup Quick Start Guide
Using the Admin Console Figure 20. Dashboard screen Use the following steps to access the Admin Console. 1. From the Data Tools menu, click the Online Backup NEW! Option. 2. Click Open in the Manage Backup section. 3. Click the links on the right panel to access and generate reports; or click any link in the Backup Overview section to view recent and previous backup activities. 20 Cox Business Online Backup Quick Start Guide
Additional Information Additional Information This section provides you with instructions on how to remove Cox Business Online Backup from your computer and offers information on additional help and resources for the application. Uninstalling Cox Business Online Backup If you need to remove Cox Business Online Backup from your computer, you may do so in the same manner as with other applications. User the following steps to uninstall the tool. 1. In the bottom left corner of your computer, click the Start button. 2. Click Control Panel. 3. Select Add or Remove Programs. 4. Locate Cox Business Online Backup and click Remove. 5. Click Yes to confirm the removal. Cox Business Online Backup users must call Technical Support to cancel an account. Additional Help and Resources If you would like someone to contact you with more information about Cox Business Online Backup, email cbtraining@cox.com using the subject, Cox Business Online Backup. Be sure to include your contact information. You may also visit our website at http://ww2.cox.com/business/data.cox. 21 Cox Business Online Backup Quick Start Guide