VPS Business FAQ Section 1: Installation...2 1. How do I access my VPS control panel?...2 2. How do I access my Windows VPS?...6 3. How do I access my Linux VPS?...8 Section 2: using a VPS...9 4. How to install an optional software application on my VPS from the VPS control panel? 9 5. How do I install my own software application on my Windows VPS?... 13 6. How do I change firewall settings?... 14 7. How do I activate/disactivate a VPS?... 16 8. How do I use a database in a VPS?... 20 9. How do I do a backup-restore of a VPS?... 21 10. How do I change the access controls for my user accounts?... 26 Managing the Admin and user accounts of the VPS Itself... 26 Managing the Admin and User Accounts of the Control Panel... 27 11. What logs and statics are available?... 31 Statics in the general control panel... 31 Statics in the control panel of a specific VPS... 33 12. How do I add an IP address to my VPS?... 36 13. I am required to update my personal contact information for my VPS on-line when it changes. Where do I do that?... 39 14. How do I manage my domain names?... 39 Adding subdomains... 39 Managing existing domains purchased from outside of Belgacom... 42 Managing existing configured domains... 46 15. How do I install/create a certificate?... 50 16. What licenses do I need for the software that I run on my VPS?... 53 1
Section 1: Installation 1. How do I access my VPS control panel? Assuming you have never accessed your VPS before: - Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS. - (if you are already logged in click on select subscription ) 2
Select a subscription by clicking on select next to the VPS you want to access. Click on VPS then on VPS management as shown in the screen below. 3
You should now have a screen that looks like this Click on loginto VZPP 4
If you Get a warning screen about Certificates, you can ignore it by clicking continue to site (not recommended) Actual message may differ depending on the browser you use You now have access to the actual control panel of your VPS In this screen you can - install the preconfigured application packages delivered by Belgacom ( Application tab in the top left pane - take backups (left pane, container management maintenance, then in top tab backup ) - start/stop your VPS (left pane, container management maintenance, then in top tab reinstall ) - change the admin password of your container - view the current usage statistics of your container ( resources tab in top left pane) - view the logs of your container (left pane, center) - start/stop OS services within the container (left pane, container services, system services ) - get actual access to your VPS. (left pane, container services, remote desktop ) 5
2. How do I access my Windows VPS? First get to the control panel of your VPS, as described in 1 How do I access my VPS control panel? When clicking on remote desktop you see Click login. You may get a window indicating there is a problem with the security certificate. Click continue to this website (not recommended) actual warning may differ depending on the browser type used This warning can be disabled permanently by installing your own security certificate for your VPS (SEE FAQ How do I install/create a certificate? ) Another warning may pop up 6
Click Yes. Now you arrive at the login screen of your VPS Log in using the account details you received in your welcome email. Alternatively you can log-in directly using RDP to the IP address shown in the title bar above. Bulk uploading content onto the VPS requires installation of a FTP server on the VPS. FTP server software can be obtained from <XXX> 7
3. How do I access my Linux VPS? First get to the control panel of your VPS, as described in 1 How do I access my VPS control panel? When clicking on remote desktop you see Select SSH Connection 8
Log in with the account and password that you received in your welcome email. Section 2: using a VPS 4. How to install an optional software application on my VPS from the VPS control panel? First, log in to the control panel of your VPS as explained in 1How do I access my VPS control panel? 9
In this screen you can access the screens to install the preconfigured application packages delivered by Belgacom ( Application tab in the top left pane) Click Manage, to get to the following screen (actual contents may vary depending on what packages are made available by Belgacom, and what package are already installed on your VPS 10
To the left you can see available packages that are not yet installed on the VPS. Select them by ticking the box next to the application, then click >> to prepare for install. (not shown) To uninstall a package, select the package to uninstall in the right pane, then click << Actual installation will only be done after clicking on Submit (bottom right). Installation may take a moment. When completed the following report will appear 11
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5. How do I install my own software application on my Windows VPS? Follow the instructions in FAQ item 1 How do I access my VPS control panel? to log in to your VPS. You then need to upload the files you want to install to your VPS. If these files can be downloaded from the internet, you can start a browser in your VPS to access them. For local data FTP can be set up to transfer files to your VPS. The IP address of your VPS appears in the title bar of your RDP session. Once in logged in you can start the installer of the application just like you would on a normal server. Note that applications that require changes to the underlying OS (to install device drivers, patch OS files) may not function. 13
6. How do I change firewall settings? For Windows based VPS, log into your VPS as explained in Question 2. You can manage your firewall setting through the Windows OS admin console. (Refer to your Windows OS manual for details) For Unix VPSes: Go to the control panel of your VPS as explained in question 1. From there, select firewall To get to the next screen: 14
Select Default firewall for a firewall setting that only allows SSH and port 80 access. Selecting advanced firewall, will allow you to tune your firewall settings: 15
7. How do I activate/disactivate a VPS? First, log in to the control panel of your VPS as explained in 1How do I access my VPS control panel? In this screen you can start/stop your VPS (left pane, container management maintenance ) 16
Select reinstall. If the container is running the following will appear: Select stop container 17
The container will be stopped. This may take a while. In order to get the latest status of the container, the screen may need to be refreshed a couple of times To restart a stopped container, go to File Manager and select Start container Starting the container may take some time, and require some screen refreshes to get the actual state of the container 18
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8. How do I use a database in a VPS? You have to install your own, using mechanisms described in How do I install my own software application on my Windows VPS? How do I install my own software application on my Windows VPS? Note that by default no database is installed on a new VPS. 20
9. How do I do a backup-restore of a VPS? First, log in to the control panel of your VPS as explained in 1How do I access my VPS control panel? 21
Note that it is possible to regularly schedule backups, or do a manual back-up/restore. Settings for a scheduled backup can be changed here 22
To create a manual backup: 23
To restore a backup, click on the name of the back-up Then click on restore 24
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10. How do I change the access controls for my user accounts? Managing the Admin and user accounts of the VPS Itself First, log in to the control panel of your VPS as explained in 1How do I access my VPS control panel? This will get you to the following screen 26
In this screen the Administrator password of your VPS can be changed. To create additional users accounts for the VPS, please log in as Administrator on your VPS itself, and create user accounts as you would normally do on a Windows or Linux server. Managing the Admin and User Accounts of the Control Panel Assuming you have never accessed your VPS before: - Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS. - (if you are already logged in click on My Account ) To get to the following screen Select Roles to define new user roles for the control panel 27
Will get you to the screen to define the new profile rights 28
Assign rights as needed, and select finish to create. To assign users to a role, go back to Roles, and select to role you want to assign to a user 29
Then select Role User, and Add new user to assign a user to this role 30
11. What logs and statics are available? Statistics can be found both in the General control panel as well as in the control panel of the individual VPS Statics in the general control panel Assuming you have never accessed your VPS before: - Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS. - (if you are already logged in click on select subscription ) Select a subscription by clicking on select next to the VPS you want to access. Click on VPS then on VPS management as shown in the screen below. 31
Clicking Statistics & Analysis gets you to the following screen 32
Statics in the control panel of a specific VPS First, log in to the control panel of your VPS as explained in 1How do I access my VPS control panel? Logs can be found in the left pane. 33
Separate logs exist for traffic to your VPS, resources alerts, status changes (VPS start/stop), and VPS control panel task logs In addition, under Resources in the VPS control panel, additional real time info can be found on the current resource consumption of your VPS 34
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12. How do I add an IP address to my VPS? Assuming you have never accessed your VPS before: - Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS. - (if you are already logged in click on select subscription ) Select a subscription by clicking on select next to the VPS you want to access. Click on VPS then on VPS management as shown in the screen below. 36
You should now have a screen that looks like this 37
Select IP Adresses to come to the screen to manage your IP addresses: add or delete 38
13. I am required to update my personal contact information for my VPS on-line when it changes. Where do I do that? It is not sufficient to change the contact in on the platform itself. Helpdesk needs to be contacted or it can be changed through Belgacom webservices. If the email address is not correct in web-services, then any emails sent to your admin (ie pass word reset mails) will not arrive. 14. How do I manage my domain names? Adding subdomains Assuming you have never accessed your VPS before: - Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS. - (if you are already logged in click on select subscription ) Select a subscription by clicking on select next to the VPS you want to access. 39
Select Domain Administration To get to this screen 40
Here you can add new subdomains Type in the name of the subdomain, and click next 41
Then click Finish Managing existing domains purchased from outside of Belgacom Assuming you have never accessed your VPS before: - Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS. - (if you are already logged in click on select subscription ) 42
Select a subscription by clicking on select next to the VPS you want to access. Select Domain Administration 43
Select Add Existing Domain Registered Elsewhere 44
Enter your domain name obtained from a non-belgacom domain agent. (Domains purchased from Belgacom will be automatically provisioned for you), and enter which subscription you want this domain to refer to. Click finish to confirm. Make sure to also configure the correct IP address for your hosting at the DNS server of your domain name provider (using the tools provided to you by your domain name provider). The IP address of your hosting can be found in Website configuration 45
Or VPS management Managing existing configured domains Select the domain to manage 46
To get to this screen 47
Select DNS Note that domain names purchased through Belgacom will be automatically added to this interface. Existing domain names that are not purchased through Belgacom must be manually added in this screen 48
Click add new DNS record to get to this screen Select the record type to add, and click Next 49
Fill in fields as required for your application and click Finish to implement. 15. How do I install/create a certificate? Assuming you have never accessed your VPS before: - Log into your VPS control panel, using the URL, account name and Password that was sent to you by Belgacom when you ordered your first VPS. - (if you are already logged in click on My Account ) To get to the following screen 50
However, this menu is only visible when a domain name (Bought from Belgacom or elsewhere) has been associated with this hosting (in Domain Management) Select SSL Certificates to get to the following screen: However, this menu is only visible when a domain name (Bought from Belgacom or elsewhere) has been associated with this hosting (in Domain Management) Use Upload to upload a certificate you already own. 51
Or you can create a new self-signed certificate Fill in your domain name in common name field, and enter the province of your country you are located in (even if not USA) in the State/Province field to be able to Click Next 52
16. What licenses do I need for the software that I run on my VPS? Note that both for Windows and Linux, Belgacom is only providing the license of the underlying OS, and the end user remains responsible to obtain and report all the licenses for the applications installed on his VPS. If you are running a Linux VPS, consult the license policy of the application you are installing. If you are running a Windows VPS, and are installing software from Microsoft then you need to purchase SPLA licenses for your software (eg: SQL server, Terminal Services, Sharepoint, Office, etc). Installing Applications licensed under other licensing schemes on a VPS (Per socket, SAL, CAL) is not allowed. Note that no additional licenses are required for the OS itself: The OS is licensed by Belgacom on a per-socket basis of the server, so there is no need for additional SPLA, SAL or CAL licenses for the OS. Note that SPLA licenses are issued per user per month, and need to be reported monthly to Microsoft. SPLA licenses can only be obtained through licensed Microsoft partners. 53