2011 Diploma General Management of small and medium enterprises (60 days), University of St. Gallen



Similar documents
2006 Bachelor of Science in Business Informatics (University of Cooperative Education Lörrach, Deutschland)

2013 Post-graduate Diploma "Quality Management", SAQ Qualicon Olten, Switzerland

Dunja Hahn. Profile. Senior Consultant EDUCATION Diploma in business administration (equivalent to Master)

it Management Consulting & Projekte Klaus Lohmüller born May, 20th, 1963, married, 2 children

Philipp Fuchs. Profile. Manager EDUCATION Information scientist in Service Management with Swiss diploma Kantonsschule Rämibühl Zürich

Validation Consultant

Mark Dangel. Profile. Senior Consultant EDUCATION Bachelor of Science in Business Informatics

Enterprise Service Management (ESM)

Introduction to ITIL for Project Managers

Profile. Klemens Richter. Personal Data. Skills. Address Kriemhildenstrasse München Germany Telephone Mobile Work Fax

Simon Frei. Profile. Head of Finance. optimization. CFO Finance Organization Reporting. Efficiency improvements. Managing Partner.

A BearingPoint Accelerator The current challenges for life sciences industries are the optimization and harmonization of business processes, the

Project Governance Or Is It Governance of Projects?

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Complimentary Relationship Between ITIL and PMBOK

PAS X. Competence. Implementation. Support. Services Overview. PAS-X Services. Global Service Centres

How To Compare Itil To Togaf

COBIT Helps Organizations Meet Performance and Compliance Requirements

Section 1: Simple Procurement Resource Module Objectives...3 Part 1: Welcome and Introductions... 3

Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3

Title: Lucent s ITSM Journey Session #: 299 Speaker: Sheila Bridge Company: Lucent Technologies, Inc.

STAFF VACANCIES Ref. 1507CAFGIV

COBIT 5 For Cyber Security Governance and Management. Nasser El-Hout Managing Director Service Management Centre of Excellence (SMCE)

2012 Bachelor of Science in Business Informatics (University of Cooperative Education, Lörrach, Germany)

ITIL Knowledge Management

Let the Potential of Your Business Emerge. Paragon Solutions Inc. Proprietary

Dr. Gad J. Selig, PMP, COP Managing Partner, GPS Group, Inc., Director, Technology Management & Dual Graduate Business Degree Programs & Associate

Moving Forward with IT Governance and COBIT

An IT Governance Case Study: Distribution Management System

ITIL's IT Service Lifecycle - The Five New Silos of IT

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Hong Kong Information Security Group TRAINING AGENDA

Dallas IIA Chapter / ISACA N. Texas Chapter. January 7, 2010

Information Systems and Services (ISS) Post Reference No: 9B0932 Effective/Revised: September 2009

Inga Seischab. Project / Programme Management PMO / Change Management / Communications

How To Manage An It Service Manager

Architecture Governance

PMI and the Project Manager. Lori Ambrose PMP Vice President Business Outreach PMI Chicagoland Chapter

Implementing Change Management in a Regulated Environment

ADDING VALUE CONSULTING AB

Information System Project Management Context (IS PM 2. lecture, 2012)

ITIL Vs. LAYER - Search Engine Marketing System

Delivering peace of mind in outsourcing

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Enaxis Consulting Overview

PMP PREPARATION & BUSINESS ENGLISH BUNDLE IN MALTA

SPICE for IT-Governance

Web IT Management: reliably the best performance.

Course Catalogue 2015

DURATION (DAYS) NICF - Business Process Reengineering NICF - Certified Business Analysis Professional (CBAP ) Preparatory Course

FOCUS ON IT-ENABLED CHANGE ST. GALLEN S MASTER OF BUSINESS ENGINEERING PROGRAM

Somewhere Today, A Project is Failing

How To Learn About Anspros Manager

BSBINM501A Manage an information or knowledge management system

ISS NICF COURSES: PROJECT MANAGEMENT

Terms of Reference for an IT Audit of

iso20000templates.com

Product Suite LCM. Integrated and standardized Enterprise Information Management. The Quality Group

The Paperless QMS March 2012

Contract Management The Mavericks Won t Like This!

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise

Consultants Alliance LLC. Professional Development Programs

White Paper. Comparison of ISO/IEC with ASL and BiSL

ITIL. Lifecycle. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition

Beyond Mandates: Getting to Sustainable IT Governance Best Practices. Steve Romero PMP, CISSP, CPM IT Governance Evangelist

ITIL v3 Service Manager Bridge

Best Practice Methodologies for the Project Management Office (PMO)

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre

Practical Approaches to Achieving Sustainable IT Governance

Enterprise services across a five product portfolio. Torbjörn Dimblad, VP Ocean Systems 28th April 2009

IT Governance, Risk and Compliance (GRC) : A Strategic Priority. Joerg Asma

PMP Examination Tasks Puzzle game

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015

Business Architecture A Balance of Approaches to Implementation. Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers

Married, two children (19 and 16 years old)

Enterprise Level Change Control: A Life Science Business Imperative. Presented by: Carl Ning Solutions Delivery Manager Sparta Systems

Revised October 2013

Chayuth Singtongthumrongkul

Challenges / Benefits of Business Service Management

Project Management Office Best Practices

TKS. TKS Unternehmensberatung und Industrieplanung GmbH. Unternehmensberatung und Industrieplanung GmbH. Company Profile

ON-DEMAND TRAINING FOR PROFESSIONALS

SOURCING INSIGHT. Cloud Computing Technical Evolution / Business Revolution. A Trestle Group Research Publication

Job description. Job title. Process Engineer. Responsible to. Process Engineering Manager. Hours/sessions per week 37.

Computerised Systems in Analytical Laboratories

The Swirl logo is a trade mark of the Cabinet Office ITIL is a registered trade mark of the Cabinet Office

1.3 What is Project Management? 1.4 Relationship Among Project Management,

Account Management in times of economic crisis

PMO Director. PMO Director

Imperative. Tim Mohn Industry Principal Sparta Systems

Postgraduate scheme in Occupational Safety and Health

What s New In ITIL V3?

Current Challenges in Managing Contract Lifecycle Management

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000

The standard for professional project management from Wincor Nixdorf. Version 1.2

Consileon Polska an IT consulting and solutions provider

Certified Software Quality Assurance Professional VS-1085

Outsourcing and the Affiliate Model

Transcription:

Profile Christian Unger, PMP Deputy Managing Director, Senior Manager Email: christian.unger@arcondis.com EDUCATION 2011 Diploma General of small and medium enterprises (60 days), University of St. Gallen 2003 Graduate computer scientist with degree in business information systems (speciality: business consulting), Fachhochschule Furtwangen 1997 Abitur (A Levels), Institut a. d. Rosenberg, St. Gallen, Switzerland PROFESSIONAL TRAINING 2009 Project Professional (PMP) 2006 CobiT Foundation Certificate 2006 ITIL Foundation Certificate 2003 Computer System Validation (external training) SPECIAL ACTIVITIES LANGUAGES 2004 Speaker at the Marcus Evans Conference Value based IT- on the topic Application Portfolio Driver for Business Alignment German (mother tongue) English (high level of oral and written proficiency) INTERNAL FUNCTION CFO Director of strategic IT management services 19.03.2012 page 1 of 8

CORE SKILLS IT project management and project office Organizational Change IT-Organization IT service management Process analysis and optimisation BUSINESS EXPERIENCE Project and Project Office Quality Leadership of various national and international IT projects of large scale. Project office and project organisation Computer system validation: project leadership, conception, documentation and introduction of a validated application Teaching positions Since 2004, visiting lecturer at the Fachhochschule (technical college) Furtwangen, Germany in Project for Large Scale IT Projects Training Various training courses in project management, project portfolio management, applications portfolio management and SAP METHODS AND TOOLS Project PMI PMBOK, PRINCE2, several client Frameworks IT-Governance CobiT Process Modelling INDUSTRIES ITIL EPK s, Flow Charts Pharmaceuticals, medicine, electronics, services 19.03.2012 page 2 of 8

PROJECT EXPERIENCE (excerpt) IT Organization Year / Duration 2011 4 months Redesign of global IT organization incl. Headquarter, new regionalization and integration of an organization of an merger Organizational Development Organizational Development Communication Concept Moderate workshops and concept new IT organization Customer: Company with more than 15.000 employee; sector chemical industry IT PMO Year / Duration 2011 5 months Organizational Development Support awareness trainings for critical sites within a WIN 7 rollout project Coaching Organizational Development Customer: Company with more than 50.000 employee; sector pharmaceutical IT Strategy Year / Duration 2010-2011 6 months Create an IT-Strategy to prepare the IT for significant growth. IT Strategy concept Customer: Company with more than 200 employee; sector pharmaceutical 19.03.2012 page 3 of 8

IT Architecture Year / Duration 2010 5 months Assessment of IT-Infrastructure landscape regarding scalability and stability. Design of tobe architecture. Site Assessment Concept Architecture Design Customer: Company with more than 2.000 employee; sector textiles IT Project Year / Duration 2009 2010 / 8 months IT Project Development of a new client and collaboration infrastructure. of the Exchange project Project planning and Earned Value Analysis Risk- and Issue Requirements analysis Project Coaching Numbers: Affected users > 100.000 8 people core team Customer: Company with more than 50.000 employee; sector pharmaceutical 19.03.2012 page 4 of 8

IT- Mgmt Year / Duration 2008 2010 / 17 months IT Organisation A global initiative was started to outsource IT infrastructure services especially the print service. The target of this project was to improve service quality and to save 30% costs. The project focussed on the headquarters with more than 10.000 users and over 100 buildings. Every knowledge area of project management was covered Compliance with the Business Case Negotiation of contracts with third party suppliers on behalf of the customer. description, request for quotation and contract management Support concept of the operational organisation inclusively process definition Numbers: Project budget > 4 Mio CHF external costs More than 4000 man days 15 people core team, in total more than 50 More than 20 Mio CHF outsourcing volume Customer: Company with 4000 employee; sector automation IT- Mgmt Year / Duration 2006 2007 / 17 months IT- Mgmt Development and implementation of Incident Mgmt, Problem Mgmt, Change Mgmt and Config Mgmt processes. Implementation of an according Tool. 19.03.2012 page 5 of 8 Project Planning and Controlling Moderation and facilitation of the process conception Selection, specification and coordination of the Implementation of an IT- Mgmt Tool (iet Solutions) Facilitation of organizational change incl. qualification concept and communication

concept. Development of KPI s for process controlling Numbers: total volume > 1000 man days 13 people core team Customer: Company with more than 50.000 employee; sector pharma Year / Duration Internal Control System 2005-2006/ 8 months IT-Governance Conception of an integrated Internal Control System on basis of CobiT to comply with regulatory requirements (e.g. Sarbanes Oxley Act, CSV). Project Planning and Controlling Conception of the control system Conception of the organizational context of the Internal Control System (ICS). Coordination of development of a conceptional prototype. Customer: Pharmaceutical company with more than 10.000 employees. 19.03.2012 page 6 of 8

Year / Duration DMS Validation 2005-2006 / 8 months CSV Definition of document-control process incl. document life cycle and electronic signature for Q-documents especially standard operating procedures (SOPs). Validated introduction of Documentum and implementation of the document-control process in respective workflows. Project Planning and Controlling Conception of the document-control process Moderation and development of User Requirements. Project Lead of Implementation and coordination of external system development Numbers: External project budget: 600 TCHF 6 project members GMP IT-SOPs Year / Duration 2005 / 4 months IT- Mgmt Development of pragmatic IT- processes based on ITIL, which also comply with regulatory requirements. The processes Incident Mgmt, Problem Mgmt, Change Mgmt and Config Mgmt were defined and implemented. Conception and Introduction of the processes Customer: Chemical company with 200 employees 19.03.2012 page 7 of 8

Sarbanes Oxley Act Year / Duration 2004 / 9 months As a result of the Sarbanes Oxley Act, one of the major Swiss banks implemented an IT controls system. These controls are based on COBIT and needed to conform to regulatory requirements Joint, in terms of their range and documentation. Head Office Conception of controls testing Responsibility for the development and introduction of IT controls in the head office with more than 5000 IT colleagues Introduction of an applications portfolio management system Year / Duration 2003-2004 /6 months An applications portfolio management system was introduced in a German pharmaceuticals IT-Governance company. In addition, an individual applications portfolio management system needed to be developed. Co-ordination of the entire project with a team of nine Conception of the organisational procedures for applications portfolio management Conception of the applications portfolio management system 19.03.2012 page 8 of 8