Leading with Services. Raghunandan K S Managing Director Services, CISCO India & SAARC

Leading with Raghunandan K S Managing Director, CISCO India & SAARC

SUPPLIERS CUSTOMERS Product Focused Much of future Supplier Growth will be determined in this white space Business Outcome Focused

New Business Models Partner Ecosystem Applications ApplicaIon Interfaces Platform Infrastructure Interfaces Infrastructure

The Enabled Journey to IoE Platform

that have Automated Softwareenabled Capabilities which collect Diagnostic Data which is analyzed and compared to Cisco s Deep Knowledge Base to provide Actionable Insight. Cisco Deep Knowledge Base 25 years innovation and leadership 50 million installed devices 90,000+ technical documents 6 million annual customer interactions

From Classical Outsourcing to SelecIve Out- Tasking ReacIve Break fix Specific IT funcions transfer than whole IT SoQware based Remote Managed Full Scope Outsourcing Transfer the enire IT process & outcome

Telco BUSINESS VALUE CHALLENGE Ability to launch new data services quickly and ahead of compeiion Limited view on traffic trends, analyics and performance for operaions and business teams Improving operaion metrics SOLUTIONS Cisco Managed Operate (PNOC) Manage network operaions through people, processes and tools to provide greater insight to operaions and business teams. Improve Ime- to- market for new services Improve subscribers experience Provide proacively network visibility and trends High service stability & upime

Cisco ServiceGrid: MulI- source collaboraion in the cloud; integrated capabiliies across the smart services por[olio. Pla[orm & AnalyIcs JouleX: Enterprise IT energy management for network- a]ached and data center assets. IoE Exchanges & Industry SoluIons Composite: Data virtualizaion soqware that augments tradiional data integraion by combining tradiional and new data sources. Pla[orm & AnalyIcs

Energy Management.. Key Issues Could I have visibility on Energy Consumption across Organization. How do I control my energy bills? How do I comply to Government Regulations CO2 emissions? How do I optimize energy?

Cisco Energy Wise Management SoluIon On-premises and cloud-based software for IT energy management 1 2 Cisco EnergyWise : Energy management based on Cisco IOS Software Software for energy management and analytics focused on IT assets The network: Routing, switching, and access points Distributed enterprise networks: PCs, Macs, VoIP phones, copiers, printers, etc. Data centers: Physical and virtual servers, routers, switches, storage, etc. Energy cost Energy use Energy reduction Carbon emissions IT Energy Management Manage Energy Intelligence Date and time Location cost center Energy-use simulation ROI modeling Use the network to measure, monitor, and manage energy. Allow the network to be the command and control plane for power management Use the Cisco switch or router as the arbiter or timer for energy management Use the network to aggregate power-use reporting Allow the network to provide secure, reliable energy management Note: No facilities focused interfaces to building management systems (BMSs); enabling BMS partners to reach into IT assets

Service Management.. Key Issues How do I manage SLA in Multivendor environment? How do I manage escalations across multi-vendor? How could I improve operational efficiency & build automation? How could I bring down cost to serve my customer.

Cisco ServiceGrid SoluIon... Connect Once Connect all with ServiceGrid System Connection Standard Workflow Real Time Alerts Standardized Multi party process Configurable workflows Common web service Submit Request Collaborate Update and Close Escalate Request Collaborate Resolve and Update MS P Telcos Saa S Integration in the Cloud Connect once Add ecosystem members Two Ways to Engage System to System Web ticket exchange Web Ticket Exchange SLA Management Performance Management Real-time SLA events Comparative analytics

Data Management.. Key Issues How could I gain more business insights by leveraging all data in Real-Time? How could I respond faster to my everchanging analytics and BI needs? How do I integrate variety of DBs in efficient manner? How could I cut cost for data replication and consolidation?

Cisco Data Virtualization Solution Access Data from Multiple Sources and Formats Network Data Third Party Data Better Business Insights Instant Access Faster Response Time The Cloud 5-10x Faster Enterprise Applications Empower people with instant access to all the data they want, the way they want it. Respond faster to ever changing analytics and BI needs. Cost Savings Data virtualization s streamlined approach reduces complexity and saves money. Up to 75% Cost Savings Operational Databases Big Data Data Warehouses

Building Business Relevance through Cisco consuling Internet of Everything Business ConsulIng Industry and Business Architecture ExecuIve Exchange Value Assessment Strategy & Plan Build & Manage Technology ConsulIng AnalyIcs Next- GeneraIon IT CollaboraIon, Video, and Mobility Cloud Find and refine prioriies Industry case studies Analyze current pracices IdenIfy gaps QuanIfy value at stake Develop strategy and business case ICT Master Plan Execute use case pilots Professional Technical Managed and Operate Security Global Footprint Partner Ecosystem Deep SpecializaIon Customer ConsultaIve PMO / Change Management Business

Cisco consuling helps DMIDC to develop ICT master plan BUSINESS VALUE CHALLENGE Build Global Manufacturing and Trading Hub Develop ICT plan as a key enabler for the mega infrastructure project in India across 24 ciies, 6 states Jobs and manufacturing prowess are built to move people and goods efficiently No project of this scale previously undertaken in India and globally SOLUTIONS Cisco ICT Master Plan for a converged digital infrastructure for services leveraging the network as the pla[orm Development of a por[olio of smart, connected public and private services for 4 ciies Blue print for smart ciies Smart Infrastructure for industrial development & governance Capacity building to leverage local resources Technology soluions to extend healthcare & educaion faciliies to rural areas

Rapidly Changing Competitive Environment Monetize Infrastructure Investments Operational Complexity Cost Optimization

Role of in Enabling Our Customer s TransformaIon How can I drive operadonal efficiencies, agility & assure the services & user experience? How can I monedze & grow revenue through new services & accelerate TTM How do I smoothly migrate my infrastructure to quickly scale & achieve Cost efficiencies? Video Video Enabler OperaDons TransformaDon Consumer/Business Experiences Service TransformaDon Mobile Network TransformaDon Mobile Enabler Cloud/ Managed Cloud/ Managed Enabler Need for Risk MiDgaDon at all layers

Providing Intelligence, Agility and Reliability Flexible Business Models Transformational Solutions Technology Architectures Video Mobile Internet enabled by Cisco infused with Result: Virtualization/Cloud/ Managed IP NGN Integrated Products / / Software delivered by Intelligent Network Realize the full value of your network investment with world- class people, processes, tools, and partners

End- to- End Lifecycle Across SoluIons Build OpDmize Manage HCS TP Exchange SP Wi- Fi Plan Design Implement Integrate SoluIon OpImizaIon Capacity OpImizaIon Release Management Knowledge Management End- End OperaIons ProacIve Monitoring NOC tools, staff Problem Management Smart Operate CPE Remote CPE Mgmt Provisioning Service OrchestraIon

Cloud Strategy Service Cloud Planning and Design Service Cloud ImplementaDon Service Cloud OpDmizaDon Service Technology and Security OperaIons w/ Tools Business Case Chargeback Approach Catalog Program and Architecture Management Offices Technology, Security, Tools, FaciliIes SLA and Chargeback Design TransiIon Planning Program and Architecture Management Offices Technology, Security, Tools, FaciliIes OrchestraIon IntegraIon Workload MigraIon Staging and ValidaIon Program and Architecture Management Offices Architectural Reviews Security Audits Cost ReducIon Exercises Process Improvements Tool CustomizaIon Day 2 Support

Addressing Customer Business PrioriIes, Driving Profits and Revenue Profitability, ROI, End- User Experience Partnering with Customers to Drive Outcomes

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