With us, your bank is in safe hands Banking Solutions www.siemens.com/hipath
How to perform the balancing act between rationalization and differentiation The banking sector is undergoing drastic change. Globalization and specialization are the cornerstones of the financial sector today. Unrelenting pressure on costs is forcing banks to rationalize and create leaner structures, while at the customer level there is a growing demand for differentiation in the face of tough competition. In this situation Siemens supports you on two strategic levels: Level 1 Bank-internal industrialization. Our expertise covers your entire IT valueadded chain. On this basis, we help you to streamline processes, boost efficiency and achieve a long-term reduction in costs. Enabling you to concentrate on your core processes. Level 1: Bank level Rationalization Greater agility Integration Homogenization Cost reduction Level 2 Differentiation from your customers viewpoint. Use our expert knowledge for your communication processes. We work alongside you to develop features that clearly differentiate your bank from your competitors. For example, by using Class CRM solutions or innovative mobility applications. Level 2: Customer level Call Center Customer situation at home Customer situation on the move Bank Branches At customer level: Differentiation Shorter response times Higher quality of responses Greater customer loyalty Data Center 2
Siemens has it all. We combine all areas of technology and all associated services under one roof. On this basis, we implement global bestin-class solutions for banks. We develop the appropriate solution for you, facilitate fast and efficient implementation of the project and accompany the solution over its entire life cycle. 24-hour on-site service worldwide. Our qualified engineers are with you in the shortest possible time to clear a fault before a breakdown in communication paralyzes the complete infrastructure. Benefit from our comprehensive portfolio of services. Services based on practice safeguard the reliability of your communication and increase the value of your networks and applications. Professional Services comprise everything from technology consulting to project management. Lifecycle Services accompany your solution throughout its life cycle from remote monitoring and maintenance to in-service training. Managed Services offer a host of services, from network and security management to the complete out-tasking of communications, that save you from having to perform tasks that are not part of your core business. SIcurity the name says it all. As a leading supplier of security solutions, we offer you solutions specifically designed for your increased security demands. Real Time IP Systems guarantee economy and protection of investment. communication platforms are the basis of a flexible, secure and high-capacity application environment for companies of any size or structure. The modular real-time IP systems offer you all the advantages of IP-based multimedia communication while at the same time protecting your existing investments. Siemens partner to the banking industry because no one has more experience in the banking sector. 5
The lean bank branch: a single design from a single source. Siemens is one of the few suppliers to combine all aspects of high technology, a broad range of tailormade solutions, the appropriate hardware, terminals and associated services all under one roof. In addition, there is our comprehensive experience in the banking sector. On this basis we are able to undertake the design of the building infrastructure and the complete technical installation of your branches. Leaving you to concentrate on your core business. Our specialists ensure that your new branch operates perfectly and leaves nothing to be desired. Head office Computer Center Application server 8000 All you have to do is unlock the door! We implement the information and communications infrastructure and ensure a seamless connection to the central office via secure WAN and VPN links. We equip the branch offices with all the necessary hardware including video-monitoring, self-service terminals, cash systems, telephones and PCs so that the business runs smoothly from the very first day. The lean design insures faster business processes and raises productivity. That is why a branch operated by Siemens is also significantly more cost effective. LAN WAN PSTN IP branch network Branch office Branch office Backup Backup Branch office Backup Trading Solutions: Guarantee for best performance. The fast and confidential investment business demands communication solutions that cannot be measured by normal standards. Absolute reliability, 100 percent availability, security, flexibility and mobility are essential. Because our solutions exceed even these standards, Siemens has been a long-standing partner of trading houses and brokers around the world. Fully integrated infrastructure for optimum workflow. You have direct access to all available applications and corporate resources such as customer databases etc. The powerful realtime functions ensure that performance is never restricted. Everything you need for a smooth flow of information. Individually configurable screen interface. Integration of all available media web services, voicemail, e-mail, fax, SMS etc. No more time-wasting switching between different devices. Simplest, intuitive operation for fast transactions. Free seating enabling users to log in to their own personal system at any trading workstation in the entire corporate network. 3
KrEx screenshot (Credit Experts) Shared interface for all applications and functions in the credit processing of NORD/LB. Top right: Com Assistant Integration Insert, bottom left: Presence Management functionality Process optimization ensures progress in every aspect of the credit business. From data recording in the branch office to the approval or rejection of credit applications, there is often considerable time wasted that in the interests of the bank and the applicant can be considerably reduced. This is often the result of friction losses that arise because the issue of credit is naturally associated with a demand for a great deal of coordination and communication. The process passes through several departments which work with different systems, making efficient transparent processing more difficult. Seamless interaction in the credit approval process reduces the processing costs. NORD/LB Informationstechnologie GmbH (NORD/IT), a subsidiary of the Norddeutschen Landesbank Girozentrale (NORD/LB), has developed a solution for standardizing the credit process which speeds up the credit processing. KrEx stands for Credit Experts and forms the common interface for all applications and functions in this sector. Communication and information with a single click. To speed up the workflow and to improve efficiency, KrEx is supplemented with real-time communication. The Siemens experts integrate the necessary collaboration functionalities into the application. With presence management, the users will in future have a quick overview of the presence or absence of any employees involved in the process. This is supplemented by instant-messaging and voice communication. The information about accessibility of teams and colleagues as well as effortless communication contribute to a further reduction in throughput. This significantly reduces costs of processing the credit application. Banking Solutions harmonize your existing infrastructure. The basis is OpenScape, an open platform into which all applications can be integrated. How to optimize your credit business: Standardization of the credit process; Seamless collaboration in real time throughout the corporate network; Maximum transparency of all business processes; Presence and absence of teams and colleagues visible at a glance; Time saving; No duplication of data entry; No loss of information; Faster workflow; Faster throughput times; Higher productivity. 4
Your success is the focus of everything we do at Siemens Communications. We work together with you to develop powerful communication solutions that help you achieve your business goals. Take advantage of our proven experience, innovation power and implementation skills in all key areas of voice and data communication. As a leading provider of communication solutions for mobile, fixed and enterprise networks worldwide, we constantly strive to make communication easier and more efficient. Thus we are setting the trends for a communication environment that fosters your success today and in the future. www.siemens.com/communications Siemens AG 2006 Communications Hofmannstr. 51 D-81359 München Order No. A50001-N14-W159-2-7600 The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. The trademarks used are owned by Siemens AG or their respective owners. Printed in Germany. EN_174 WS 030604. www.siemens.com/hipath