OBJETIVOS CONTEÚDO MÉTODO

Curso: Mestrado em Administração Área de Concentração: Gestão Organizacional Linha de Pesquisa: Tecnologia da Informação e Marketing Disciplina: Administração de Sistemas de Informação Créditos: 03 Professor: Dr. Carlo Gabriel Porto Bellini (bellini@ccsa.ufpb.br) OBJETIVOS Apresentar o aluno aos fundamentos da área de Sistemas/Tecnologia da Informação evolução histórica, conceitos, teorias, tendências, desafios e aspectos metodológicos. Viabilizar ao aluno experiências de apresentação oral e mediação de discussões temáticas em Sistemas/Tecnologia da Informação, bem como acesso a diretórios de dados internacionais. CONTEÚDO Epistemologia, pesquisa e validação de instrumentos em SI/TI Abordagem sociotécnica em SI/TI Modelo de Aceitação da Tecnologia (TAM) adoção e resistência Alinhamento TI-negócios, mudança organizacional e burocracia Paradoxo da produtividade e retorno sobre investimento em TI Qualidade de produtos e serviços de SI/TI Sucesso de sistema de informação satisfação do usuário e outros construtos Terceirização em SI/TI (projetos, serviços, etc.) Inclusão digital e redes sociais virtuais Melhores práticas e gestão de projetos de SI/TI Competências do profissional de SI/TI MÉTODO Aulas expositivas conduzidas pelo professor, e seminários individuais dos alunos com textos sorteados no dia da aula, bem como dois debatedores de apoio. Interação extraclasse por meio de correio eletrônico e sítio Web. Avaliação individual por meio de: Presença e assiduidade. [1,0 ponto] Observação da participação/discussão em aula. [1,0 pontos] Seminário individual sobre conteúdo programático. [3,0 pontos] Localização e distribuição de artigos aos colegas, na seguinte modalidade: cada aluno deverá fornecer aos colegas cinco artigos (impressos ou em PDF) publicados no ano corrente a respeito do(s) tema(s) de seu(s) seminário(s). Os periódicos aceitos são os incluídos no portal Periódicos Capes (http://www.periodicos.capes.gov.br). [1,0 ponto] Artigo teórico-empírico (em dupla). [4,0 pontos; ou 2,0 pontos caso haja prova] Prova objetiva individual. [2,0 pontos, caso seja aplicada]

REFERÊNCIAS Tema: epistemologia, pesquisa e validação de instrumentos em SI/TI BANKER, R.D. The evolution of research on IS: A fiftieth-year survey of the literature in Management Science. Management Science, v. 50, n. 3, 2004, pp. 281-298. BELLINI, C.G.P.; PEREIRA, R.C.F.; BECKER, J.L. Measurement in software engineering: From the roadmap to the crossroads. International Journal of Software Engineering & Knowledge Engineering, v. 18, n. 1, 2008, pp. 37-64. BOUDREAU, M.-C.; Gefen, D.; STRAUB, D.W. Validation in information systems research: A state-of-the-art assessment. MIS Quarterly, v. 25, n. 1, 2001, pp. 1-16. GREGOR, S. The nature of theory in information systems. MIS Quarterly, v. 30, n. 3, 2006, pp. 611-642. GREGOR, S.; JONES, D. The anatomy of a design theory. Journal of the AIS, v. 8, n. 5, 2007, pp. 312-335. HEVNER, A.R.; MARCH, S.T.; PARK, J.; RAM, S. Design science in information systems research. MIS Quarterly, v. 28, n. 1, 2004, pp. 75-105. IVES, B.; VALACICH, J.; WATSON, R.T.; et al. What every business student needs to know about information systems. Communications of the AIS, v. 9, 2002, pp. 467-477. LEE, A.S. Researching MIS. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp. 7-27. MARKUS, M.L. Thinking the unthinkable: What happens if the IS field as we know it goes away? In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp. 175-. MYERS, M.D.; NEWMAN, M. The qualitative interview in IS research: Examining the craft. Information & Organization, v. 17, 2007, pp. 2 26. NELSON, K.M.; NADKARNI, S.; NARAYANAN, V.K.; GHODS, M. Understanding software operations support expertise: A revealed causal mapping approach. MIS Quarterly, v. 24, n. 3, 2000, pp. 475-507. PALVIA, P.; MIDHA, V.; PINJANI, P. Research models in IS. Communications of the AIS, v. 17, 2006, pp. 1042-1063. SHARMA, R.; YETTON, P.; CRAWFORD, J. Estimating the effect of common method variance: The method-method pair technique with an Illustration from TAM research. MIS Quarterly, v. 33, n. 3, 2009, pp. 473-490. SIDOROVA, A.; EVANGELOPOULOS, N.; VALACICH, J.S.; RAMAKRISHNAN, T. Uncovering the intellectual core of the information systems discipline. MIS Quarterly, v. 32, n. 3, 2008, pp. 467-482. Tema: abordagem sociotécnica em SI/TI BELLINI, C.G.P.; PEREIRA, R.C.F.; BORENSTEIN, D. Managing customer teams in information systems customization. XXXI EnANPAD. Rio de Janeiro: ANPAD, 22-26/09/2007. LEAVITT, H.J. Applied organizational change in industry: Structural, technological and humanistic approaches. In: MARCH, J.G. (Org.). Handbook of organizations. Chicago: Rand McNally, 1965, pp. 1144-70. MUMFORD, E. The story of socio-technical design: Reflections on its successes, failures and potential. Information Systems Journal, v. 16, 2006, pp. 317-342. PALVIA, S.C.; SHARMA, R.S.; CONRATH, D.W. A socio-technical framework for quality assessment of computer information systems. Industrial Management & Data Systems, v. 101, n. 5, 2001, pp. 237-251. RAVICHANDRAN, T.; RAI, A. Quality management in systems development: An organizational system perspective. MIS Quarterly, v. 24, n. 3, 2000, pp. 381-415. TRIST, E.; MURRAY, H. (Orgs.). The social engagement of social science: A Tavistock anthology. Volume II: The sociotechnical perspective. Philadelphia: University of Pennsylvania Press, 1993. Tema: modelo de aceitação da tecnologia (TAM) adoção e resistência AHUJA, M.K.; THATCHER, J.B. Moving beyond intentions and toward the theory of trying: Effects of work environment and gender on post-adoption information technology use. MIS Quarterly, v. 29, n. 3, 2005, pp. 427-459. BEAUDRY, A.; PINSONNEAULT, A. Understanding user responses to information technology: A coping model of user adaptation. MIS Quarterly, v. 29, n. 3, 2005, pp. 493-524. GATTIKER, T.F.; GOODHUE, D.L. What happens after ERP implementation: Understanding the impact of interdependence and differentiation on plant-level outcomes. MIS Quarterly, v. 29, n. 3, 2005, pp. 559-585. JASPERSON, S.; CARTER, P.E.; ZMUD, R.W. A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems. MIS Quarterly, v. 29, n. 3, 2005, pp. 525-557.

LAPOINTE, L.; RIVARD, S. A multilevel model of resistance to information technology implementation. MIS Quarterly, v. 29, n. 3, 2005, pp. 461-491. SCHEPERS, J.; WETZELS, M. A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects. Information & Management, v. 44, 2007, pp. 90-103. VENKATESH, V.; DAVIS, F.D. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, v. 46, n. 2, 2000, pp. 186-204. Tema: alinhamento TI-negócios, mudança organizacional e burocracia CHAN, Y.E.; HUFF, S.L.; BARCLAY, D.W.; COPELAND, D.G. Business strategic orientation, information systems strategic orientation, and strategic alignment. Information Systems Research, v. 8, n. 2, 1997, pp. 125-150. CHAN, Y.E.; REICH, B.H. IT alignment: What have we learned? Journal of IT, v. 22, 2007, pp. 297-315 GALLIERS, B.; SWAN, J. Information systems and strategic change: A critical review of business process re-engineering. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems: An interdisciplinary perspective. New York: Oxford University Press, 1999, pp. 361-387. KEARNS, G.S.; SABHERWAL, R. Strategic alignment between business and IT: A knowledge-based view of behaviors, outcome, and consequences. Journal of MIS, v. 23, n. 3, 2007, pp. 129-162. LEE, S.M.; KIM, K.; PAULSON, P.; PARK, H. Developing a socio-technical framework for business-it alignment. Industrial Management & Data Systems, v. 108, n. 9, 2008, pp. 1167-1181. MELVILLE, N.; KRAEMER, K.; GURBAXANI, V. Review: Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly, v. 28, n. 2, 2004, pp. 283-322. MORENO JR.; V.A.; CAVAZZOTE, F.S.C.N.; VALENTE, D.O. Strategic alignment and its antecedents: A critical analysis of constructs and relations in the international and Brazilian literature. Journal of Global IT Management, v. 12, n. 2, 2009, pp. 33-60. PRESTON, D.S.; KARAHANNA, E. Antecedents of IS strategic alignment: A nomological network. Information Systems Research, v. 20, n. 2, 2009, pp. 159-179. SABHERWAL, R.; CHAN Y. E. Alignment between business and IS strategies: A study of prospectors, analyzers, and defenders. Information Systems Research, v. 12, n. 1, 2001, pp. 11-33. Tema: paradoxo da produtividade ANDERSON, M.C.; BANKER, R.D.; RAVINDRAN, S. The new productivity paradox. Communications of the ACM, v. 46, n. 3, 2003, pp. 91-94. ANDERSON, M.C.; BANKER, R.D.; RAVINDRAN, S. Value implications of investments in information technology. Management Science, v. 52, n. 9, 2006, pp. 1359-1376. BRYNJOLFSSON, E. The productivity paradox of information technology. Communications of the ACM, v. 36, n. 12, 1993, pp. 67-77. BRYNJOLFSSON, E.; HITT, L. Paradox lost? Firm-level evidence on the returns to information systems spending. Management Science, v. 42, n. 4, 1996, pp. 541-558. BRYNJOLFSSON, E.; HITT, L. Beyond the productivity paradox. Communications of the ACM, v. 41, n. 8, 1998, pp. 49-55. CARR, N.G. IT doesn t matter. Harvard Business Review, 2003, pp. 5-12. PEPPARD, J.; WARD, J.; DANIEL, E. Managing the realization of business benefits from IT investments. MIS Quarterly Executive, v. 61, n. 1, 2007, pp. 1-11. THATCHER, M.E.; PINGRY, D.E. Modeling the IT value paradox. Communications of the ACM, v. 50, n. 8, 2007, pp. 41-45. VEHOVAR, V.; LESJAK, D. Characteristics and impacts of ICT investments: Perceptions among managers. Industrial Management & Data Systems, v. 107, n. 4, 2007, pp. 537-550. Tema: qualidade de produtos e serviços de SI/TI BELLINI, C.G.P.; PEREIRA, R.C.F. Service quality in banks: What are the factors behind performance and customer satisfaction? In: RAVI, V. (Org.). Advances in Banking Technology & Management. Hershey, EUA: Information Science Reference, 2008, pp. 16-32. HWANG, Y.; KIM, D.J. Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust. Decision Support Systems, v. 43, 2007, pp. 746-760. JIA, R.; REICH, B.H.; PEARSON, J.M. IT service climate: An extension to it service quality research. Journal of the AIS, v. 9, n. 5, 2008, pp. 294-320.

JIANG, J.J.; KLEIN, G.; CARR, C.L. Measuring information system service quality: SERVQUAL from the other side. MIS Quarterly, v. 26, n. 2, 2002, pp. 145-166. KETTINGER, W.J.; LEE, C.C. Pragmatic perspectives on the measurement of information system service quality. MIS Quarterly, v. 21, n. 2, 1997, pp. 223-240. KETTINGER, W.J.; LEE, C.C. Zones of tolerance: Alternative scales for measuring information systems service quality. MIS Quarterly, v. 29, n. 4, 2005, pp. 607-623. LANDRUM, H. ; PRYBUTOK, V.R. ; ZHANG, X. A comparison of Magal s service quality instrument with SERVPERF. Information & Management, v. 44, 2007, pp. 104-113. LIU, C.-T.; DU, T.C.; TSAI, H.-H. A study of the service quality of general portals. Information & Management, v. 46, 2009, pp. 52-56. MITRA, D.; GOLDER, P.N. How does objective quality affect perceived quality? Short-term effects, long-term effects, and asymmetries. Marketing Science, v. 25, n. 3, 2006, pp. 230-247. PITT, L.F.; WATSON, R.T.; KAVAN, C.B. Measuring information systems service quality: Concerns for a complete canvas. MIS Quarterly, v. 21, n. 2, 1997, pp. 209-221. VAN DYKE, T.P.; KAPPELMAN, L.A.; PRYBUTOK, V.R. Measuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire. MIS Quarterly, v. 21, n. 2, 1997, pp. 195-208. WATSON, R.T.; PITT, L.F.; KAVAN, C.B. Measuring information systems service quality: Lessons from two longitudinal case studies. MIS Quarterly, 1998, pp. 61-79. Tema: sucesso de sistemas de informação FARBEY, B.; LAND, F.; TARGETT, D. IS evaluation: A process for bringing together benefits, costs, and risks. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp. 204-228. JIANG, J.J.; KLEIN, G.; DISCENZA, R. Perception differences of software success: Provider and user views of system metrics. Journal of Systems & Software, v. 63, 2002, pp. 17-27. KEARNS, G.S. A multi-objective, multi-criteria approach for evaluating IT investments: Results from two case studies. Information Resources Management Journal, v. 17, n. 1, 2004, pp. 37-62. LANE, M.S. (Org.). Summary of useful replies to request for IS project management success and failure research papers. http://www.usq.edu.au/users/lanem/ais%20world%20network%20is%20project%20success%20posting.htm. NAH, F.F.-H.; TAN, X.; TEH, S.H. An empirical investigation on end-users acceptance of enterprise systems. Information Resources Management Journal, v. 17, n. 3, 2004, pp. 32-53. WOODROOF, J.; BURG, W. Satisfaction/dissatisfaction: Are users predisposed? Information & Management, v. 40, n. 4, 2003, pp. 317-324. Tema: terceirização em SI/TI CULLEN, S.; SEDDON, P.; WILLCOCKS, L. Managing outsourcing: The life-cycle imperative. MIS Quarterly Executive, v. 4, n. 1, 2005, pp. 229-246. GONZALEZ, R.; GASCO, J.; LLOPIS, J. Information system outsourcing: A literature analysis. Information & Management, v. 43, 2006, pp. 821-834. GOO, J.; et al. An investigation of factors that influence the duration of IT outsourcing relationships. Decision Support Systems, v. 42, 2007, pp. 2107-2125. KOH, C.; ANG, S.; STRAUB, D.W. IT outsourcing success: A psychological contract perspective. Information Systems Research, v. 15, n. 4, 2004, pp. 356-373. LACITY, M.C.; HIRSCHHEIM, R. Information technology outsourcing: What problems are we trying to solve? In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp. 326-360. LEE, J.-N. Outsourcing alignment with business strategy and firm performance. Communications of the AIS, v. 17, 2006, pp. 1124-1146. LEE, J.-N.; MIRANDA, S.M.; KIM, Y.-M. IT Outsourcing strategies: Universalistic, contingency, and configurational explanations of success. Information Systems Research, v. 15, n. 2, 2004, pp. 110-131. MAO, J.-Y.; LEE, J.-N.; DENG, C.-P. Vendors perspectives on trust and control in offshore information systems outsourcing. Information & Management, v. 45, 2008, pp. 482-492. TAYLOR, H. Critical risks in outsourced IT projects: The intractable and the unforeseen. Communications of the ACM, v. 49, n. 11, 2006, pp. 75-79.

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