Diamond II v2.3 Service Pack 4 Installation Manual

Diamond II v2.3 Service Pack 4 Installation Manual P/N 460987001B ISS 26APR11

Copyright Disclaimer Trademarks and patents Intended use Software license agreement FCC compliance Certification and compliance Copyright 2011 UTC Fire & Security. All rights reserved. This document may not be copied in whole or in part or otherwise reproduced without prior written consent from UTC Fire & Security, except where specifically permitted under US and international copyright law. The information in this document is subject to change without notice. UTC Fire & Security assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document. For the latest documentation, contact your local supplier or visit us online at www.utcfireandsecurity.com. This publication may contain examples of screen captures and reports used in daily operations. Examples may include fictitious names of individuals and companies. Any similarity to names and addresses of actual businesses or persons is entirely coincidental. Facility Commander is a trademark of UTC Fire & Security. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. Use this product only for the purpose it was designed for; refer to the data sheet and user documentation for details. For the latest product information, contact your local supplier or visit us online at www.utcfireandsecurity.com. The EULA is included on the product DVD. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. You are cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 2002/96/EC (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info. Manufacturer Contact information UTC Fire & Security HQ and regulatory responsibility: UTC Fire & Security, 9 Farm Springs Road, Farmington, CT 06034-4065, USA For contact information see our Web site: www.utcfireandsecurity.com.

Content Introduction 1 Installing SQL Server 2008 1 Microsoft SQL Server 2008 1 SQL Server Installation Center 3 Verifying SQL Server Services 6 Installing Diamond II server on Windows Server 2008 R2 8 Recommended minimum requirements 8 Installing Windows Server 8 Installing SQL Server 8 Installing Diamond II server 9 1. Installing Diamond II server for the first time 10 2. Starting Diamond II for the first time 17 3. Starting the Diamond II workstation for the first time 18 4. Modify Windows Taskbar to show small icons 20 5. Disabling Windows Firewall 21 6. Enable Desktop Experience 22 Notes on Windows Server 2008 R2 22 Installing Diamond II server on Windows Server 2003 R2 25 Prerequisites 25 Recommended minimum requirements 25 Installing Windows Server 26 Installing SQL Server 26 Installing Diamond II Server for the first time 27 Starting Diamond II for the first time 34 Starting the Diamond II Workstation for the first time 35 Installing a Diamond II redundant system on Windows Server 2008 R2 37 Recommended minimum requirements 37 Installing Windows Server 37 Installing SQL Server 37 Installing the Diamond II redundant system 38 1. Install Message Queuing on Diamond II computers 39 2. Install the Diamond II software 44 3. Start Diamond II for the first time 50 4. Start the Diamond II workstation for the first time 51 5. Modify the Windows Taskbar 53 Diamond II v2.3 Service Pack 4 Installation Manual i

6. Disable the Windows Firewall 54 7. Configure Diamond II for redundant system operation. 55 8. Assign local admin rights to a domain login account for ClusterServer (if computers are members servers of a domain) 58 9. Create domain login account for ClusterServer (if computer is a domain controller) 59 10. Assign domain user to ClusterServer service 63 11. Assign access rights "Everyone" to public message queues 65 12. Restart Diamond II and test redundancy 67 13. Restart ClusterServer and D2Server services on backup computer 68 14. Cause a fail-over to the backup server 70 15. Cause a fail-over back to primary server 70 Installing a Diamond II redundant system on Windows Server 2003 R2 71 Recommended minimum requirements 71 Installing Windows Server 71 Installing SQL Server 71 Installing the Diamond II redundant system 72 1. Install Windows Message Queuing on Diamond II computers 73 2. Install the Diamond II software 74 3. Start Diamond II for the first time 81 4. Configure Diamond II for redundant system operation 83 5. Assign local admin rights to a domain login account for ClusterServer (if computers are members servers of a domain) 86 6. Create domain login account for ClusterServer (if computer is a domain controller) 87 7. Assign domain user to ClusterServer service 92 8. Test Diamond II redundancy 94 9. Start ClusterServer service on backup computer 96 10. Cause a fail-over to the backup server 98 11. Cause a fail-over back to primary server 98 Installing Diamond II workstation on Windows 7 (Professional, Business, or Ultimate edition) 99 Steps 99 Recommended minimum requirements 99 Installing Diamond II Workstation for the First Time: 101 Internet Explorer Settings 102 Windows Firewall 102 Start Diamond II from the Windows desktop 106 ii Diamond II v2.3 Service Pack 4 Installation Manual

Installing Diamond II workstation on Vista 108 Steps 108 Recommended minimum requirements 108 Installing Diamond II Workstation for the first time 109 Internet Explorer settings 111 Data Execution Prevention 111 Windows Firewall 111 Start Diamond II from the Windows desktop 116 Installing Diamond II workstation on Windows XP 118 Steps 118 Recommended minimum requirements 118 Installing Diamond II Workstation for the first time 119 Windows Firewall 120 Start the Diamond II from Windows desktop 123 DCOM settings for Service Pack 4 125 Server 125 Workstation 131 Diamond II v2.3 Service Pack 4 Installation Manual iii

iv Diamond II v2.3 Service Pack 4 Installation Manual

Introduction This document contains detailed installation procedures for recently supported operating systems. For troubleshooting procedures, refer to the Diamond II Troubleshooting Guide located on the Diamond II installation CD in the folder: \Manuals\Diamond II\. Installing SQL Server 2008 This section provides procedures for Installing SQL 2008 onto Windows Server 2008 R2 and Installing SQL 2008 onto Windows Server 2003 R2. Please read the appropriate section for your installation. Microsoft SQL Server 2008 Installation of SQL 2008 on Windows Server 2008 R2 requires that the Application Server role be installed on the server computer. To install Microsoft SQL Server 2008 on Windows 2008 R2: 1. From Window's Control Panel, under Programs, select Turn Windows features on or off. 2. Select Roles. 3. Select Add Roles. 4. For Before You Begin select Next. 5. From the list of Server Roles select Application Server. 6. For Add Roles Wizard select Add Required Features. 7. For Select Server Roles select Next. 8. For Application Server select Next. 9. For Select Role Services select Next. 10. For Confirm installation Selections select Install. 11. After the installation completes click Close. 12. Close the Server Manager window. 13. Insert the Microsoft SQL Server 2008 DVD. 14. When the AutoPlay page opens, click Run SETUP.EXE. 15. To the User Account Control warning click Yes. 16. For Program Compatibility Assistant click Run Program. Diamond II v2.3 Service Pack 4 Installation Manual 1

17. The SQL Server Installation Center window opens as shown in Figure 1. 18. Please go to the topic "SQL Server Installation Center" on page 3. To Install Microsoft SQL Server 2008 on Windows 2003 R2: 1. Insert the Microsoft SQL Server 2008 DVD. The Microsoft SQL Server 2008 Setup page opens. 2. A window displays a list of prerequisites required prior to installing SQL Server. Click OK to begin installing the components. 3. When the.net Framework Welcome to Setup page opens, review the agreement, select I have read and ACCEPT the terms of the License Agreement, and then click Install. 4. When the process is complete, the.net Installation complete page opens, click Exit. 5. The Windows Update Standalone Installer page opens, click Next to install Windows software updates. 6. When the Software Update Installation Wizard opens, review the agreement, select I Agree and then click Next. 7. Select Continue to update the Window s installer. 8. A dialog box opens indicating that the installation is complete. Click Finish to restart the computer. 9. To the Microsoft SQL Server 2008 Setup click OK. 10. After the computer has been restarted, log on with an Administrator account. 11. You must restart the SQL Server 2008 installation again by either of the following methods: Open and close your CD/DVD drive to initialize setup Using Windows Explorer, browse to the CD/DVD drive and double-click Setup.exe. 12. The SQL Server Installation Center window opens as shown in Figure 1. 2 Diamond II v2.3 Service Pack 4 Installation Manual

SQL Server Installation Center Figure 1: SQL Server Installation Center 1. The SQL Server Installation Center should appear. Select Installation then New SQL Server stand-alone or add features to an existing installation. If the Program Compatibility Assistant appears click Run Program. 2. The Setup Support Rules window opens. When the operation is complete, click OK. 3. The Product Key window opens. If the product key is not already entered for you, enter the product key, and then click Next. 4. The License Terms window opens. Review the agreement, and then select I accept the license terms. Click Next. 5. The Setup Support Files page opens and provides a list of components that are required for SQL Server setup. Click Install. 6. The Setup Support Rules page opens and identifies problems that might occur when you install SQL Server Setup support files. Click Next. 7. The Feature Selection page opens as shown in Figure 2. Select the following options, and then click Next. Instance Features Diamond II v2.3 Service Pack 4 Installation Manual 3

Database Engine Services Shared Features Client Tools Connectivity Integration Services Client Tools Backwards Compatibility Management Tools - Basic Management Tools - Complete. Figure 2: Feature Selection 8. The Instance Configuration page opens. Select Default Instance and click Next. Note: SQL Instances are allowed. 9. The Disk Space Requirements page opens. Click Next. 10. The Server Configuration page opens. See Figure 3. Click Use the same account for all SQL services. 4 Diamond II v2.3 Service Pack 4 Installation Manual

Figure 3: Server Configuration 11. Select the Browse button. (Insure the "From this location" box has the Entire Directory selected.) For the "Enter the object name to select" box, enter the name of a user account and select Check Names. (This could be administrator.) The name should be returned underscored to show the user account was found. Click OK. 12. Enter the password of the account and click OK. 13. Change the Startup Type to Automatic for SQL Server Agent and click Next. 14. The Database Engine Configuration page opens. Click the Account Provisioning tab, and then configure the settings as follows: See Figure 4 For Authentication Mode, click Mixed Mode (SQL Server authentication and Windows authentication). For Enter password, enter a strong password like: SecurityMaster08 For Confirm password, re-enter the same password. Note: This password is important. When you install the Diamond II application, the Diamond II installer will prompt for the user account SA and the password you enter here. Diamond II v2.3 Service Pack 4 Installation Manual 5

15. Click Add Current User and click Next. Figure 4: Database Engine Configuration 16. The Error and Usage Reporting page opens. Click Next. 17. The Installation Rules page opens. Click Next. 18. The Ready to Install page opens. Click Install. 19. The Installation Progress page opens. When the setup process is complete, click Next. 20. The Complete page opens. Click Close. 21. We recommend that you restart your computer at this time. 22. Remember to install all the latest Service Packs for SQL 2008 Server. Verifying SQL Server Services When the system is restarted, log in as Administrator. Once SQL Server is installed, you should verify that it is installed properly and the service is running. To ensure SQL server services is running: 1. Click Start, Control Panel, then double-click Administrative Tools. 2. The Administrative Tools page opens. Double-click Services. 6 Diamond II v2.3 Service Pack 4 Installation Manual

3. The Services page opens. Locate SQL Server (MSSQLSERVER). The status should read Started, which means that the service is running. 4. If it is blank, then the service is not running. Check the SQL Server documentation for more information on troubleshooting. 5. Close all open pages. Diamond II v2.3 Service Pack 4 Installation Manual 7

Installing Diamond II server on Windows Server 2008 R2 Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Hardware The minimum hardware requirements for the Server are listed below. P4 2 GHz 2 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 20 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. Server software Microsoft Windows Server 2008 or 2008 R2 Standard (Full Installation) Microsoft SQL Server 2005 or 2008 Recommended: Ability for remote Internet access support Installing Windows Server Install Windows Server on to the computer. You must assign a static IP address to the server. Attach the server computer to the domain. If there is no domain controller, then the Diamond II server computer can be configured to be a domain controller. Installing SQL Server Diamond II requires SQL Authentication also know as "Mixed Mode." SQL instances are acceptable, as long as Diamond II can access the instance via an instance name and not by port number. 8 Diamond II v2.3 Service Pack 4 Installation Manual

Diamond II uses the SQL Server Agent to run jobs in the background. Installing Diamond II server Prerequisites Windows 2008 Server already installed on computer. Administrator permissions to log into the computers. Computer joined to a windows domain. SQL Server already installed. Diamond II Installation Files. Diamond II license file (sysconfg.dat). USB Software Sentinel dongle. Steps 1. Install Diamond II server. 2. Start Diamond II for the first time. 3. Start the Diamond II workstation for the first time 4. Modify Window's Taskbar. 5. Disable Windows Firewall. 6. Enable Desktop Experience. Diamond II v2.3 Service Pack 4 Installation Manual 9

1. Installing Diamond II server for the first time 1. Log onto the computer as the Administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. 3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu" (located in the root directory of the CD). The Diamond II Installation menu should appear. 4. Select "Install Sentinel Driver" from the menu. The InstallShield Wizard will appear 10 Diamond II v2.3 Service Pack 4 Installation Manual

5. From the Sentinel Protection Installer screen, click Next to continue 6. From the Sentinel Protection Installer License Agreement screen read the license agreement. If you agree, click I accept the terms in the license agreement and click Next. Diamond II v2.3 Service Pack 4 Installation Manual 11

7. From the Setup Type screen, click Complete then Next. 8. From the Ready to Install screen, click Install. 12 Diamond II v2.3 Service Pack 4 Installation Manual

9. From the Firewall detected screen, click No. 10. The software installation should start. To the InstallShield Install Wizard, click Finish. 11. Select "Start the Diamond II Installer" from the Diamond II Installation menu. 12. From the Welcome to Diamond II screen, click Next. 13. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 14. From the Select Install Folder screen, select the folder where Diamond II will be installed. The Everyone option should be selected. Click Next. 15. From the Confirm Installation screen, click Next. Diamond II v2.3 Service Pack 4 Installation Manual 13

16. The Diamond II application should begin to install. The next screen will be the Server or Workstation selection screen. Select Server and OK. 17. The Diamond II Server Installation window will appear: For "Domain Name", enter the name of the window's domain. For "Database Server Name", enter the SQL server name. You can include the database server name\instance name if you are not using the default instance. For "Database Logon", enter the SQL User account, (maybe SA, it cannot be a window's user account) For "Database Password", enter the password for the SQL user account. For "Install a new database", check the box. For "Redundant Server", do not check the box. To continue click Update Registry/Master Directory. 14 Diamond II v2.3 Service Pack 4 Installation Manual

Note: If an invalid Database Server Name, Database Logon or Database Password was entered the following message will appear: You must correct the problem before proceeding. Note: If you are upgrading an existing installation, the following will be displayed. Click No to continue. 18. If installing Diamond II for the first time, the installer will prompt for the location of the Diamond II license file. Click the Browse button to browse to the location of the sysconfg.dat file. 19. Once located, click Open to continue. Diamond II v2.3 Service Pack 4 Installation Manual 15

20. Click OK to continue 21. Click Close to close the Diamond II installation program. 22.To obtain the latest USB Software Sentinel drivers visit the following link: http://www.safenet-inc.com/support/tech/sentinel.asp and download the Sentinel Protection Installer (version 7.6.1 or above) and the Sentinel Advanced Medic v1.31 or higher (Diagnostic Utility). 22. Install the USB Software Sentinel into the USB port of the Diamond II server at this time. 16 Diamond II v2.3 Service Pack 4 Installation Manual

2. Starting Diamond II for the first time 1. From Start, select Administrator Tools, and then select Services. Locate D2Server. 2. Right mouse click on D2Server and select Properties. Change the Startup Type to Automatic, click Start and click OK. Note: The service should start and a low tone then high tone should be heard from the computer's speaker. If the service does not start, the installation program was not successful (Try uninstalling and re-installing the program). 3. Close the Service's window. Diamond II v2.3 Service Pack 4 Installation Manual 17

Note: If the test is not successful, check window's application log for error messages. From the Start button, click Programs, Administrative Tools, and Event Viewer's Application log. Note: The CD contains the file "Diamond_II_Troubleshooting" to assist in troubleshooting problems. 3. Starting the Diamond II workstation for the first time 1. Next double click on the Diamond II icon on the desktop. You will get 3 of these Windows Security Warnings. Click Yes to each. 2. The Diamond II Log On box should appear. For Server name, enter the short name of this computer. For User name, enter Admin For Password, leave it blank Click OK 18 Diamond II v2.3 Service Pack 4 Installation Manual

You should see. If you do not see the Executing Directory Synchronization message, check the Window's Event Viewer's Application log. From Start, select Administrator Tools, then Event Viewer and then Windows Logs. The application log will report Diamond II errors like Copy Protection Not Found. If this is the case, insure the USB Software Sentinel dongle for Diamond II is plugged in and restart the computer. Then the Diamond II Main Menu will appear. 3. Select Log Off, and close the Diamond II application. 4. Wait 10 Seconds and open the Diamond II application again to verify the login is working correctly. Diamond II v2.3 Service Pack 4 Installation Manual 19

4. Modify Windows Taskbar to show small icons 1. Right mouse click on Window's Taskbar and select Properties. 2. Select Use small icons and click OK. 20 Diamond II v2.3 Service Pack 4 Installation Manual

5. Disabling Windows Firewall 1. On the Primary Server, from Start, select Administrator Tools and Windows Firewall with Advanced Security. 2. Select Windows Firewall Properties. 3. Select the Domain Profile tab and set the Firewall state to Off and click OK. 4. Close the Windows Firewall with Advanced Security window. Diamond II v2.3 Service Pack 4 Installation Manual 21

6. Enable Desktop Experience 1. From Window's Control Panel, under Programs, select Turn Windows features on or off. 2. Select Features, then Add Features. Select Desktop Experience a pop-up window will appear. 3. Click Add Required Feature. 4. At the Select Feature screen select Next. 5. At the confirm Installation Selections, click Install. It will take a few minutes to install and the system will want to restart the computer. 6. At the Installation Results screen click Close. 7. Click Yes to "Do you want to restart now?" 8. The system will install the required files and restart the computer twice. After you log into windows the Installation Results screen will again appear, this time indicating the Installation succeeded. Click Close. Notes on Windows Server 2008 R2 Server 2008 adds a lot of security features by default. For example the system may prompt to change passwords every 42 days or have a minimum password length. 22 Diamond II v2.3 Service Pack 4 Installation Manual

If your computer is a domain controller: The system may prompt to change passwords every 42 days. To disable this feature, Click Start, then All Programs, then Administrative Tools and then Group Policy Management. Expand the Forest. Expand the Domains Expand the local domain. Right mouse click on Default Domain Policy and select Edit. The Group Policy Management Editor appears Expand Computer Configuration Expand Policies Expand Windows Settings Expand Security Settings Expand Account Policies Expand Password Policy Modify the appropriate value and close the Group Management Policy editor. Diamond II v2.3 Service Pack 4 Installation Manual 23

Users logging onto Domain Controllers For a user to log onto a Domain Controller, he must be in one of the following Windows User Groups: Account Operators Administrators Backup Operators Print Operators 24 Diamond II v2.3 Service Pack 4 Installation Manual

Installing Diamond II server on Windows Server 2003 R2 Prerequisites Windows Server already installed on computer. Administrator permissions to log into the computer. SQL Server already installed on computer. Diamond II Installation File. Diamond II license file (sysconfg.dat). USB Software Sentinel dongle. Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Hardware The minimum hardware requirements for Server and client computers are listed below. The following are minimum hardware requirements for server computers: P4 2 GHz 2 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 20 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. The following items are recommended: Approved modems if using dial-up controllers Ability for remote Internet access support Software Microsoft Windows Server 2003 or 2003 R2 Diamond II v2.3 Service Pack 4 Installation Manual 25

Microsoft SQL Server 2005 or 2008 Computer must be joined to a window's domain controller. (The Diamond II server computer can be configured as a domain controller) Installing Windows Server Install Windows Server on to the PC. You must assign a static IP address to the server. Attach the server PC to the domain. If there is no domain controller, the Diamond II server computer can be configured to be a domain controller. Installing SQL Server Diamond II requires SQL Authentication also know as "Mixed Mode." SQL instances are acceptable, as long as Diamond II can access the instance via an instance name and not a port number. Diamond II uses the SQL Server Agent to run jobs in the background. 26 Diamond II v2.3 Service Pack 4 Installation Manual

Installing Diamond II Server for the first time 1. Log onto the computer as the administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. 3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu" (located in the root directory of the CD). The Diamond II Installation menu should appear. 4. Select "Install Sentinel Driver" from the menu. The InstallShield Wizard will appear. Diamond II v2.3 Service Pack 4 Installation Manual 27

5. From the Sentinel Protection Installer screen, click Next to continue 6. From the Sentinel Protection Installer License Agreement screen read the license agreement. If you agree, click I accept the terms in the license agreement and click Next. 28 Diamond II v2.3 Service Pack 4 Installation Manual

7. From the Setup Type screen, click Complete then Next. 8. From the Ready to Install screen, click Install. Diamond II v2.3 Service Pack 4 Installation Manual 29

9. From the Firewall detected screen, click No. 10. The software installation should start. When the installation completes click Finish. 11. Select "Start the Diamond II Installer" from the Diamond II Installation menu. 12. From the Welcome to Diamond II screen, click Next. 13. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 14. From the Select Install Folder screen, select the folder location where you wish the Diamond II to be installed. The Everyone option should be selected. Click Next. 15. From the Confirm Installation screen, click Next. 30 Diamond II v2.3 Service Pack 4 Installation Manual

16. The Diamond II application should begin to install. The next screen will be the Server or Workstation selection screen. If installing on the Diamond II file server, select Server and OK. 17. The Diamond II Server Installation window will appear: For "Domain Name", you can leave blank. For "Database Server Name", enter the SQL server name. You can include the Database server name\instance name if you are not using the default instance. For "Database Logon", enter the SQL User account, (maybe SA, it cannot be a window's user account) For "Database Password", enter the password for the SQL user account. For "Install a new database", check the box. For Redundant Server, leave it unchecked. To continue click Update Registry/Master Directory. Diamond II v2.3 Service Pack 4 Installation Manual 31

Note: If an invalid Database Server Name, Database Logon or Database Password was entered the following message will appear: You must correct the problem before proceeding. Note: If you are upgrading and existing installation, the following will be displayed. Click No to continue. 18. If installing Diamond II for the first time, the installer will prompt for the location of the Diamond II license file. 32 Diamond II v2.3 Service Pack 4 Installation Manual

19. Click the Browse button to browse to the location of the sysconfg.dat file. Once located, click Open to continue. 20. Click OK to continue 21. Click Close to close the Diamond II installation program. 22.To obtain the latest USB Software Sentinel drivers visit the following link: http://www.safenet-inc.com/support/tech/sentinel.asp and download the Sentinel Protection Installer (version 7.6.1 or above) and the Sentinel Advanced Medic v1.31 or higher (Diagnostic Utility). 22. Plug in the Software Sentinel into the USB port of the Diamond II server at this time. Diamond II v2.3 Service Pack 4 Installation Manual 33

Starting Diamond II for the first time 1. From the Start button, click Programs, Administrative Tools, and Services. 2. Right mouse-click on D2Server and select Properties. Change the Startup Type to Automatic. Next click Start to start D2Server service and click OK. 3. The service should start and a low tone then high tone should be heard from the computer's speaker. If the service does not start, the installation program was not successful (Try uninstalling and re-installing the program). 4. Close the Service's window. 34 Diamond II v2.3 Service Pack 4 Installation Manual

Note: If the test is not successful, check window's application log for error messages. From the Start button, click Programs, Administrative Tools, and Event Viewer's Application log. Note: The CD contains the file "Diamond_II_Troubleshooting" to assist in troubleshooting problems. Starting the Diamond II Workstation for the first time 1. Next Double click on the Diamond II icon on the desktop. 2. The Diamond II Log On box should appear. For Server name, enter the short name of this computer. For User name, enter Admin For Password, leave it blank Click OK You should see: Diamond II v2.3 Service Pack 4 Installation Manual 35

If you do not see the Executing Directory Synchronization message, check the Window's Event Viewer's Application log. From Start, select Administrator Tools, and then select Event Viewer. The application log will report errors like Copy Protection Not Found. If this is the case, insure the USB dongle for Diamond II is plugged in and restart the computer. Then the Diamond II Main Menu will appear. 3. Select Log Off, and close the Diamond II application. 4. Wait 10 Seconds and open the Diamond II application again to verify the login is working correctly. 36 Diamond II v2.3 Service Pack 4 Installation Manual

Installing a Diamond II redundant system on Windows Server 2008 R2 Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Server hardware The minimum hardware requirements for server are listed below. P4 2 GHz 2 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 20 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. Server software Microsoft Windows Server 2008 R2 Standard (Full Installation) Microsoft SQL Server 2005 or 2008 Recommended: Ability for remote Internet access support Installing Windows Server Install Windows Server on to the computers You must assign a static IP address to each server. Attach the server computers to the domain. If there is no domain controller, then the Diamond II server computers can be configured to be a domain controller. Installing SQL Server Diamond II requires SQL Authentication also know as "Mixed Mode". SQL instances are acceptable, as long as Diamond II can access the instance via an instance name and not by port number. Diamond II v2.3 Service Pack 4 Installation Manual 37

Diamond II uses the SQL Server Agent to run jobs in the background. Installing the Diamond II redundant system Prerequisites Windows 2008 Server already installed on 2 computers. Administrator permissions to log into the computers. A Domain user account to assign to a computer service (if computer is a member server of the domain). Both computers joined to a windows domain. SQL Server already installed on both computers. Diamond II Installation Files. Diamond II license file (sysconfg.dat). Qty 2 USB Software Sentinel dongles. Steps The overall steps for installing the Diamond II redundant system are: 1. Install Message Queuing on Diamond II computers. 2. Install the Diamond II software. 3. Start Diamond II for the first time. 4. Start the Diamond II workstation for the first time. 5. Modify the Windows Taskbar 6. Disable the Windows Firewall. 7. Configure Diamond II for redundant system operation. 8. Assign local admin rights to a domain login account to ClusterServer (if computers are members of a domain). 9. Create domain login account for ClusterServer (if computer is a domain controller). 10. Assign domain user to ClusterServer service. 11. Assign access rights "Everyone" to public message queues. 12. Restart Diamond II and test redundancy. 13. Restart ClusterServer and D2Server services on backup computer. 14. Cause a fail-over to the backup server. 15. Cause a fail-over back to primary server. 38 Diamond II v2.3 Service Pack 4 Installation Manual

Details for each step are given in the following topics. 1. Install Message Queuing on Diamond II computers Once the computers have joined the domain, Windows Message Queuing must be installed onto both server computers. (Do not install message queuing until the computers have joined the domain.) The installation of Windows message queuing is different if the Diamond II computer is a domain controller. If the Diamond II server is a domain controller then windows requires the prerequisites be done first. If the Diamond II computer is not a domain controller, then go directly to "Installing Windows Message Queuing" on page 42. Prerequisite for installing message queuing on a domain controller 1. Click Start, then All Programs, then Administrative Tools and then Active Directory Users and Computers. 2. Click the View menu and click to enable the options for Users, Contacts, Groups, and Computers as containers and Advanced Features. 3. Click to expand the Domain container for the domain; click to expand the Domain Controllers container. Diamond II v2.3 Service Pack 4 Installation Manual 39

4. Right-click the computer object on which the Directory Services Integration feature is being installed, and then click Properties to display the computer properties dialog box. 5. Click to select the Security tab of the computer's properties dialog box. 6. Click the Advanced button to display the Advanced Security Settings for <computer> dialog box. 40 Diamond II v2.3 Service Pack 4 Installation Manual

7. Click the Add button to display the Select User, Computer, or Group dialog box. 8. Type Network Service into the Enter the object name to select edit box. Click Check Names, (the name should return underscored) and then click OK. 9. Click to enable Allow for the Create MSMQ Configuration objects, Delete MSMQ Configuration objects permissions, and then click OK to close the Permissions Entry for <computer> dialog box. Diamond II v2.3 Service Pack 4 Installation Manual 41

10. Click OK to close the Advanced Security Settings for <computer> dialog box. 11. Click OK to close the computer properties dialog box. 12. Do the same steps for the backup Domain Controller, assuming the second Diamond II computer is a backup Domain Controller. Installing Windows Message Queuing 1. From Windows Control Panel, under Programs, select Turn Windows features on or off. 2. Select Features, then Add Features. 3. Expand Message Queuing 4. Expand Message Queuing Services 5. Select Message Queuing Server and Directory Service Integration. 42 Diamond II v2.3 Service Pack 4 Installation Manual

Note: If installing Message Queuing on a Domain Controller, the following message will appear: As long as you have preformed the prerequisites describe in the previous section, click Yes, I've set the required permissions. 6. Click Next 7. At the confirm Installation Selections, click Install. It will take a few minutes to install. 8. At the Installation Results screen, confirm message queuing was installed and click Close. 9. Perform the same steps on the second computer. 10. Restart both computers. Diamond II v2.3 Service Pack 4 Installation Manual 43

2. Install the Diamond II software 1. Log onto the computer as the Administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. 3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu" (located in the root directory of the CD). The Diamond II Installation menu should appear. 4. Select "Install Sentinel Driver" from the menu. The InstallShield Wizard will appear 44 Diamond II v2.3 Service Pack 4 Installation Manual

5. From the Sentinel Protection Installer screen, click Next to continue 6. From the Sentinel Protection Installer License Agreement screen read the license agreement. If you agree, click I accept the terms in the license agreement and click Next. Diamond II v2.3 Service Pack 4 Installation Manual 45

7. From the Setup Type screen, click Complete then Next. 8. From the Ready to Install screen, click Install. 9. From the Firewall detected screen, click No. 46 Diamond II v2.3 Service Pack 4 Installation Manual

The software installation should start. 10. To the InstallShield Install Wizard, click Finish. 11. Select "Start the Diamond II Installer" from the Diamond II Installation menu. 12. From the Welcome to Diamond II screen, click Next. 13. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 14. From the Select Install Folder screen, select the folder where Diamond II will be installed. The Everyone option should be selected. Click Next. 15. From the Confirm Installation screen, click Next. 16. The Diamond II application should begin to install. The next screen will be the Server or Workstation selection screen. Diamond II v2.3 Service Pack 4 Installation Manual 47

Select Server and OK. 17. The Diamond II Server Installation window will appear: For "Domain Name", enter the name of the Windows domain. For "Database Server Name", enter the SQL server name. You can include the database server name\instance name if you are not using the default instance. For "Database Logon", enter the SQL User account, (maybe SA, it cannot be a Windows user account) For "Database Password", enter the password for the SQL User account. For "Install a new database", check the box. For "Redundant Server", check the box. To continue click Update Registry/Master Directory. 48 Diamond II v2.3 Service Pack 4 Installation Manual

Note: If an invalid Database Server Name, Database Logon or Database Password was entered the following message will appear: You must correct the problem before proceeding. Note: If you are upgrading an existing installation, the following will be displayed. Click No to continue. 18. If installing Diamond II for the first time, the installer will prompt for the location of the Diamond II license file. Click the Browse button to browse to the location of the sysconfg.dat file. 19. Once located, click Open to continue. Diamond II v2.3 Service Pack 4 Installation Manual 49

20. Click OK to continue 21. Click Close to close the Diamond II installation program. 22. Install the USB Software Sentinel into the USB port of the Diamond II server at this time. 23. Install the Diamond II application on the second computer. 24. Install the USB Software Sentinel into the USB port of the second Diamond II server at this time. 3. Start Diamond II for the first time 1. From Start, select Administrator Tools, and then select Services. Locate D2Server. 2. Right mouse click on D2Server and select Properties. 3. Change the Startup Type to Automatic, click Start and click OK. 50 Diamond II v2.3 Service Pack 4 Installation Manual

Note: The service should start and a low tone then high tone should be heard from the computer's speaker. If the service does not start, the installation program was not successful (Try uninstalling and re-installing the program). 4. Close the Service's window. Note: If the test is not successful, check Windows application log for error messages. From the Start button, click Programs, Administrative Tools, and Event Viewer's Application log. Note: The CD contains the file "Diamond_II_Troubleshooting" to assist in troubleshooting problems. 5. Start the D2Server service on the second computer. 4. Start the Diamond II workstation for the first time 1. Next double click on the Diamond II icon on the desktop. 2. You will get 3 of these Windows Security Warnings. Click Yes to each. Diamond II v2.3 Service Pack 4 Installation Manual 51

3. The Diamond II Log On box should appear. For Server name, enter the short name of this computer. For User name, enter Admin For Password, leave it blank Click OK You should see. If you do not see the Executing Directory Synchronization message, check the Windows Event Viewer's Application log. From Start, select Administrator Tools, then Event Viewer and then Windows Logs. The application log will report Diamond II errors like Copy Protection Not Found. If this is the case, insure the USB Software Sentinel dongle for Diamond II is plugged in and restart the computer. Then the Diamond II Main Menu will appear. 52 Diamond II v2.3 Service Pack 4 Installation Manual

4. Select Log Off, and close the Diamond II application. 5. Wait 10 Seconds and open the Diamond II application again to verify the login is working correctly. 5. Modify the Windows Taskbar Modify the Windows Taskbar to display small icons. 1. Right mouse click on Windows Taskbar and select Properties. 2. Select Use small icons and click OK. Diamond II v2.3 Service Pack 4 Installation Manual 53

3. Perform the same steps on the second computer. 6. Disable the Windows Firewall 1. On the Primary Server, from Start, select Administrator Tools and Windows Firewall with Advanced Security. 2. Select Windows Firewall Properties. 54 Diamond II v2.3 Service Pack 4 Installation Manual

3. Select the Domain Profile tab and set the Firewall state to Off and click OK. 4. Close the Windows Firewall with Advanced Security window. 5. Perform the same steps on the second computer. 7. Configure Diamond II for redundant system operation. 1. From the Diamond II Main Menu, select Other Menus then select System Admin and then Server Management. Note: The Server Management screen will be exactly the same on both the primary and backup computers. 2. Select Search, the Screen Search window will appear. Your server name will be in the list box. Double click your server name and close the Screen Search window. Diamond II v2.3 Service Pack 4 Installation Manual 55

3. Enter the primary and redundant server details. Primary server details For Server Name, enter the computer name of the computer you prefer to be the Primary server running Diamond II. For Server NETBIOS Name, enter the short name of the computer you prefer to be the Primary server running Diamond II. For Full Computer Name, enter the full name of the computer you prefer to be the Primary server running Diamond II. For Message Queues, enter the short name of the Primary computer, the pipe " " symbol and the short name of the backup computer. For SQL Server name, enter the short name (and instance name) of the SQL database server. Redundant server details For Redundant Full Computer Name, enter the full name of the backup computer. For Redundant DB Server Name, enter the short name (and instance name) of the Redundant SQL database server. Click Save. Note: Changes to the server management screen do not take effect until the D2Server service is restarted. 56 Diamond II v2.3 Service Pack 4 Installation Manual

The data entered will be exactly the same on both the primary and redundant computers. 4. Do the same procedure on the backup computer. 5. After the Operation Successful message, close the Diamond II workstation, wait 10 seconds and re-launch the Diamond II application again. Note: On the Primary computer the Diamond II logon will show the primary's computer name. On the backup computer the Diamond II logon can show either the primary or backup computer's name. However the backup computer should always connect to itself. All workstations will the show the primary's computer name. Diamond II v2.3 Service Pack 4 Installation Manual 57

6. On the Diamond II computers, close the Diamond II workstations. 8. Assign local admin rights to a domain login account for ClusterServer (if computers are members servers of a domain) If server computers are a domain controller bypass section 8 and go to section 9. For Redundant Systems Diamond II has a Windows service that checks the heart beat on both servers. For this to occur, we assign a domain user account to the service so it can connect to both computers. The domain user account will need local admin rights assigned on both computers. To assign local admin rights to the computer: 1. Click Start, Administrator Tools and then Computer Management. 2. Select Local Users and Groups, and expand Groups. 3. Right mouse click on Administrators and select Add to Group. 58 Diamond II v2.3 Service Pack 4 Installation Manual

4. Select Add... 5. Insure the "From this location" box has the Domain selected. 6. For "Enter the object name to select" box enter the name of the user account and select Check Names. The name should be returned underscored to show the user account was found. 7. Click OK to Save and return to Administrator Properties. 8. Click OK to Save and return to Computer Management. 9. Close the Computer Management screen. 10. Do the same steps on the other computer. 11. Continue with section 9. 9. Create domain login account for ClusterServer (if computer is a domain controller) 1. Select Start, Administrative Tools, then and Active Directory Users and Computers. 2. Expand the Domain name and select Users. Diamond II v2.3 Service Pack 4 Installation Manual 59

3. Right mouse click on the Users and select New and User. 4. Enter a user name to be assigned to the ClusterServer service click Next. 5. Enter a valid password like "Diamond2" twice. 6. Uncheck User must change password at next logon. 7. Check User cannot change password. 8. Check password never expires. 9. Click Next to continue. 60 Diamond II v2.3 Service Pack 4 Installation Manual

10. Click Finish. 11. Select the newly created account from Active Directory Users and Computers and select Properties. 12. Select the Members Of tab. 13. Select Add... Diamond II v2.3 Service Pack 4 Installation Manual 61

14. For Enter the object name to select, enter Domain and click Check Names. 15. Select Domain Admins and click OK. 16. Select OK and OK again to User Properties. 17. Close Active Directory User and Computers. 62 Diamond II v2.3 Service Pack 4 Installation Manual

10. Assign domain user to ClusterServer service 1. From Start, select Administrator Tools, and then select Services. Locate D2Server. 2. Right mouse click on D2Server and select Stop. 3. Locate ClusterServer in Windows Services. (If ClusterServer is not listed, then uninstall the Diamond II software. Re-install the Diamond II software and during installation, make sure the Redundant Server check box is selected.) 4. Right mouse click on ClusterServer and select Properties. 5. Change the Startup Type to Automatic. Diamond II v2.3 Service Pack 4 Installation Manual 63

6. Select the Log On tab, then select This account: 7. Select the Browse button. 8. Insure the 'From this location:' has the Domain selected. 9. For 'Enter the object name to select' enter the name of the user account and select Check Names. The name should be returned underscored to show the user account was found. 64 Diamond II v2.3 Service Pack 4 Installation Manual

10. Click OK 11. For Password, enter the password for the user account. 12. For Confirm Password, enter the same password for the user account. 13. Click OK. You should get a message like: 14. Click OK. 15. Perform the same steps on the second computer. 11. Assign access rights "Everyone" to public message queues 1. On the Primary Server, from Start, select Administrator Tools, and then select Services. Right mouse click on D2Server and select Stop if it is currently running. 2. Right mouse click on ClusterServer and select Start. If the Diamond II Server Management screen is configured correctly, the ClusterServer service will start the D2Server service. Diamond II v2.3 Service Pack 4 Installation Manual 65

Note: You may have to refresh the Windows service's screen to see D2Server started. 3. Close the services window. 4. To assign full control to message queuing: Click Start, Administrator Tools and then Computer Management. Expand Services and Applications. Expand Message Queuing. Expand Public Queues. You should see three public queues: config, event and status. If you do not see these 3 queues check your configuration in Diamond II's Server Management screen then restart the D2Server service. 66 Diamond II v2.3 Service Pack 4 Installation Manual

5. Right mouse click on config of public queues and select Properties. 6. Select the Security tab, then select Everyone and check the box Full Control and Allow and click OK. 7. Do the same for queues event and status. 8. Perform the same steps on the second computer. 12. Restart Diamond II and test redundancy Restart both ClusterServer and D2Server services on primary computer 1. On the Primary Server, from Start, select Administrator Tools, and then select Services. 2. Right mouse click on ClusterServer and select Restart. 3. Right mouse click on D2Server and select Restart. 4. Close the Windows services window. 5. From Start, select Administrator Tools, then Event Viewer then Windows Logs and then open the Application log. Diamond II v2.3 Service Pack 4 Installation Manual 67

6. The ClusterControl (ClusterServer) should report a Warning event. The event may take 2 minutes to report. You may have to refresh the application log screen to see it. 7. If you double click on the event, it should say Server promoted primary. 13. Restart ClusterServer and D2Server services on backup computer 1. On the Primary Server, from Start, select Administrator Tools, and then select Services. 2. Right mouse click on ClusterServer and select Restart. 3. Right mouse click on D2Server and select Restart. Note: You may have to refresh the Windows service's screen to see D2Server started. 4. Close the Windows services window. 5. From Start, select Administrator Tools, then Event Viewer then Windows Logs and then open the Application log. 68 Diamond II v2.3 Service Pack 4 Installation Manual

The ClusterControl (ClusterServer) should report a Warning event. The event may take 2 minutes to report. (You may have to refresh the screen to see new events.) If you double click on the event, it should say Server demoted alternate. 6. On the Primary Server, again open the Application log in Event Viewer. You should see more Warning messages from ClusterControl. In order, you should see: Server promoted primary Server restoring Server in Redundancy 7. Close the Server Management on both the Primary and backup computers. 8. On the Primary Server, start the Diamond II application. Log onto the server and select Setup and Instruction Messages. Enter a name in the Name field and some text in the text message box and click Add. 9. On the backup computer, start the Diamond II application. Log onto the server and select Setup and Instruction Messages. Click Search; verify the new Instruction Message is present. Retrieve and modify the Instruction Message text message and click Save. 10. On the Primary Server, select Setup and Instruction Messages. Diamond II v2.3 Service Pack 4 Installation Manual 69

Click Search, retrieve the Instruction Message and verify the message has been modified. 14. Cause a fail-over to the backup server 1. On the Primary Server, select Start, select Administrator Tools, and then select Services. 2. Right mouse click on ClusterServer and click Stop. 3. Right mouse click on D2Server and click Stop. Note: It can take up to 2 minutes for the switch over to occur. 4. On the backup computer, again open the Application log in Event Viewer. You should see another Warning messages from ClusterControl. Server promoted primary 5. On the Primary Server, select Start, select Administrator Tools, and then select Services. 6. Right mouse click on ClusterServer and click Start. 7. On the backup computer, again open the Application log in Event Viewer. You should see Warning messages from ClusterControl. Server restoring Server in redundancy 15. Cause a fail-over back to primary server 1. On the backup computer, select Start, select Administrator Tools, and then select Services. 2. Right mouse click on ClusterServer and click Stop. 3. Right mouse click on D2Server and click Stop. It can take up to 2 minutes for the switch over to occur. 4. Right mouse click on ClusterServer and click Start. 5. On the Primary computer, again open the Application log in Event Viewer. You should see Warning messages from ClusterControl. Server restoring Server in redundancy 70 Diamond II v2.3 Service Pack 4 Installation Manual

Installing a Diamond II redundant system on Windows Server 2003 R2 Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Hardware The minimum hardware requirements for Server are listed below. P4 2 GHz 2 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 10 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. Server software Microsoft Windows Server 2003 or 2003 R2 Microsoft SQL Server 2005 or 2008 Recommended: Ability for remote Internet access support Installing Windows Server Install Windows Server on to the PC. You must assign a static IP address to each server. Attach the server computer to the domain. If there is no domain controller, then the Diamond II server computers can be configured to be a domain controller. Installing SQL Server Diamond II requires SQL Authentication also know as "Mixed Mode". SQL instances are acceptable, as long as Diamond II can access the instance via an instance name and not a port number. Diamond II v2.3 Service Pack 4 Installation Manual 71

Diamond II uses the SQL Server Agent to run jobs in the background. Installing the Diamond II redundant system Prerequisites Windows 2003 Server already installed on 2 computers. Administrator permissions to log into the computers. A Domain user account to assign to a computer service (if computer is a member server of the domain). Both computers joined to a windows domain. SQL Server already installed on both computers. Diamond II Installation Files. Diamond II license file (sysconfg.dat). Qty 2 USB Software Sentinel dongles. Steps The overall steps for installing the Diamond II redundant system are: 1. Install Message Queuing on Diamond II computers. 2. Install the Diamond II Software. 3. Start Diamond II for the first time. 4. Configure the Diamond II for redundant system operation. 5. Assign local admin rights to a domain login account to ClusterServer (if computers are members of a domain). 6. Create domain login account for ClusterServer (if computer is a domain controller). 7. Assign domain user to ClusterServer service. 8. Test Diamond II redundancy. 9. Start ClusterServer service on backup computer. 10. Cause a fail-over to the backup server. 11. Cause a fail-over back to primary server. Details for each step are given in the following topics. 72 Diamond II v2.3 Service Pack 4 Installation Manual

1. Install Windows Message Queuing on Diamond II computers Once the computers have joined the domain, Windows Message Queuing must be installed on to both server computers. (Do not install message queuing until the computers have joined the domain.) 1. From Windows Control Panel, select Add or Remove Programs. Next select Add/Remove Windows Components. 2. Select Application Server and select Details... 3. From the Application Server screen, select Message Queuing and click OK. 4. From the Windows Components Wizard select Next. 5. After Message Queuing installs, restart the computer. Diamond II v2.3 Service Pack 4 Installation Manual 73

6. Install Message Queuing on the second computer. Remember to restart the computer. 2. Install the Diamond II software 1. Log onto the computer as the administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. 3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu" (located in the root directory of the CD). The Diamond II Installation menu should appear. 4. Select "Start the Diamond II Installer" from the menu. 74 Diamond II v2.3 Service Pack 4 Installation Manual

The InstallShield Wizard will appear. 5. From the Sentinel Protection Installer screen, click Next to continue. Diamond II v2.3 Service Pack 4 Installation Manual 75

6. From the Sentinel Protection Installer License Agreement screen read the license agreement. If you agree, click I accept the terms in the license agreement and click Next. 7. From the Setup Type screen, click Complete then Next. 76 Diamond II v2.3 Service Pack 4 Installation Manual

8. From the Ready to Install screen, click Install. 9. From the Firewall detected screen, click No. Diamond II v2.3 Service Pack 4 Installation Manual 77

10. The software installation should start. To complete the InstallShield Install Wizard, click Finish. 11. Select "Start the Diamond II Installer" from the Diamond II Installation menu. 12. From the Welcome to Diamond II screen, click Next. 13. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 14. From the Select Install Folder screen, select the folder where Diamond II will be installed. The Everyone option should be selected. Click Next. 15. From the Confirm Installation screen, click Next. 16. The Diamond II application should begin to install. The next screen will be the Server or Workstation selection screen. Select Server and OK. 17. The Diamond II Server Installation window will appear: For "Domain Name", enter the name of the Windows domain. For "Database Server Name", enter the SQL server name. You can include the database server name\instance name if you are not using the default instance. For "Database Logon", enter the SQL User account, (maybe SA, it cannot be a Windows user account) 78 Diamond II v2.3 Service Pack 4 Installation Manual

For "Database Password", enter the password for the SQL User account. For "Install a new database", check the box. For "Redundant Server", check the box. To continue click Update Registry/Master Directory. Note: If an invalid Database Server Name, Database Logon or Database Password was entered the following message will appear: You must correct the problem before proceeding. Note: If you are upgrading and existing installation, the following will be displayed. Click No to continue. Diamond II v2.3 Service Pack 4 Installation Manual 79

18. If installing Diamond II for the first time, the installer will prompt for the location of the Diamond II license file. Click the Browse button to browse to the location of the sysconfg.dat file. 19. Once located, click Open to continue. 20. Click OK to continue 21. At the Diamond II installation complete screen, click Close. 22. Install the USB Software Sentinel into the USB port of the Diamond II server at this time. 23. Install the Diamond II application on the second computer. 24. Install the USB Software Sentinel into the USB port of the other Diamond II server at this time. 80 Diamond II v2.3 Service Pack 4 Installation Manual

3. Start Diamond II for the first time 1. From Start, select Administrator Tools, and then select Services. Locate D2Server. 2. Right mouse click on D2Server and select Properties. Change the Startup Type to Automatic, click Start and click OK. 3. Close the Windows Services window. Diamond II v2.3 Service Pack 4 Installation Manual 81

4. Next double click on the Diamond II icon on the desktop. 5. The Diamond II Log On box should appear. For Server name, enter the short name of this computer. For User name, enter Admin For Password, leave it blank Click OK You should see. If you do not see the Executing Directory Synchronization message, check the Windows Event Viewer's Application log. From Start, select Administrator Tools, and then select Event Viewer. The application log will report Diamond II errors like Copy Protection Not Found. If this is the case, insure the USB Software Sentinel dongle for Diamond II is plugged in and restart the computer. 6. Then the Diamond II Main Menu will appear. 82 Diamond II v2.3 Service Pack 4 Installation Manual

7. Start the Diamond II application on the other computer as well. 4. Configure Diamond II for redundant system operation 1. From the Diamond II Main Menu, select Other Menus then select System Admin and then Server Management. Note: The data Server Management screen will be exactly the same on both the primary and backup computers. 2. Select Search, the Screen Search window will appear. Your server name will be in the list box. Double click your server name and close the Screen Search window. Diamond II v2.3 Service Pack 4 Installation Manual 83

3. Enter the primary and secondary server details. Primary Server Details For Server Name, enter the computer name of the computer you prefer to be the Primary server running Diamond II. For Server NETBIOS Name, enter the short name of the computer you prefer to be the Primary server running Diamond II. For Full Computer Name, enter the full name of the computer you prefer to be the Primary server running Diamond II. For Message Queues, enter the short name of the Primary computer, the pipe " " symbol and the short name of the backup computer. For SQL Server name, enter the short name (and instance name) of the SQL database server. Redundant Server Details For Redundant Full Computer Name, enter the full name of the backup computer. For Redundant DB Server Name, enter the short name (and instance name) of the Redundant SQL database server. Click Save. Note: Changes to the server management screen do not take effect until the D2Server service is restarted. 84 Diamond II v2.3 Service Pack 4 Installation Manual

The data entered will be exactly the same on both the primary and redundant computers. 4. Do the same procedure on the backup computer. 5. After the Operation Successful message, close the Diamond II workstation, wait 10 seconds and re-launch the Diamond II application again. Note: On the Primary computer the Diamond II logon will show the primary's computer name. On the backup computer the Diamond II logon can show either the primary or backup computer's name. However the backup computer should always connect to itself. All workstations will the show the primary's computer name. Diamond II v2.3 Service Pack 4 Installation Manual 85

6. On the Diamond II computers, close the Diamond II workstations. 5. Assign local admin rights to a domain login account for ClusterServer (if computers are members servers of a domain) If server computers are a domain controller bypass section 5 and go to section 6, For Redundant Systems Diamond II has a Windows service that checks the heart beat on both servers. For this to occur, we assign a domain user account to the service so it can connect to both computes. The domain user account will need local admin rights assigned on both computers. To assign local admin rights to the computer: 1. Click Start, Administrator Tools and then Computer Management. 2. Select Local Users and Groups, and expand Groups. 3. Right mouse click on Administrators and select Add to Group. 4. Select Add... 86 Diamond II v2.3 Service Pack 4 Installation Manual

Insure the 'From this location:' has the Domain selected. 5. For 'Enter the object name to select' enter the name of the user account and select Check Names. The name should be returned underscored to show the user account was found. 6. Click OK to Save and return to Administrator Properties. 7. Click OK to Save and return to Computer Management. 8. Close the Computer Management screen. 9. Do the same steps on the other computer. 6. Create domain login account for ClusterServer (if computer is a domain controller) If server computers are member servers bypass section 6 and go to section 7, 1. Select Start, Administrative Tools, then and Active Directory Users and Computers. Diamond II v2.3 Service Pack 4 Installation Manual 87

2. Expand the Domain name and select Users. 3. Right mouse click on the Users and select New and User. 4. Enter a user name to be assigned to the ClusterServer service click Next. 88 Diamond II v2.3 Service Pack 4 Installation Manual

5. Enter a valid password like "Diamond2" twice. Uncheck User must change password at next logon. Check User cannot change password. Check password never expires. Click Next to continue. 6. Click Finish. 7. Select the newly created account from Active Directory Users and Computers and select Properties. Diamond II v2.3 Service Pack 4 Installation Manual 89

8. Select the Member Of tab. 9. Select Add... 90 Diamond II v2.3 Service Pack 4 Installation Manual

10. For Enter the object name to select, enter Domain and click Check Names. 11. Select Domain Admins and click OK. 12. Select OK and OK again to User Properties. 13. Close Active Directory User and Computers. Diamond II v2.3 Service Pack 4 Installation Manual 91

7. Assign domain user to ClusterServer service 1. From Start, select Administrator Tools, and then select Services. 2. Locate D2Server. 3. Right mouse click on D2Server and select Stop. 4. Locate ClusterServer in Windows Services. 5. Right mouse click on ClusterServer and select Properties. 6. Change the Startup Type to Automatic. 92 Diamond II v2.3 Service Pack 4 Installation Manual

7. Select the Log On tab, then select This account: 8. Select the Browse button. Insure the 'From this location:' has the Domain selected. 9. For 'Enter the object name to select' enter the name of the user account and select Check Names. The name should be returned underscored to show the user account was found. 10. Click OK Diamond II v2.3 Service Pack 4 Installation Manual 93

For Password, enter the password for the user account. For Confirm Password, enter the same password for the user account. Click OK. You should get a message like: 11. Click OK. 12. Do the same steps on the other computer. 8. Test Diamond II redundancy Start the ClusterServer service on primary computer 1. On the Primary Server, from Start, select Administrator Tools, and then select Services. 2. Right mouse click on ClusterServer and select Start. If the Diamond II Server Management screen is configured correctly, the ClusterServer service will start the D2Server service. Note: You may have to refresh the Windows service's screen to see D2Server started. 94 Diamond II v2.3 Service Pack 4 Installation Manual

3. Close the Windows services window. 4. On the Primary Server, from Start, select Administrator Tools and then Computer Management. 5. Expand Services and Applications. 6. Expand Message Queuing. Under Outgoing Queues, you should see 3 queues, Config, Event and Status. Under Public Queues, you should see 3 queues, Config, Event and Status. 7. From Computer Management, expand System Tools, and then expand Event Viewer. 8. Next open the Application log. The ClusterControl (ClusterServer) should report a Warning event. The event may take 2 minutes to report. You may have to refresh the application log screen to see it. 9. If you double click on the event, it should say Server promoted primary. Diamond II v2.3 Service Pack 4 Installation Manual 95

9. Start ClusterServer service on backup computer 1. On the backup computer, from Start, select Administrator Tools, and then select Services. 2. Right mouse click on ClusterServer and select Start. If the Diamond II Server Management screen is configured correctly, the ClusterServer service will start the D2Server service. Note: You may have to refresh the Windows service's screen to see D2Server started. 3. Close the Windows services window. 4. Click Start, Administrator Tools and then Computer Management. 5. Expand Services and Applications. 6. Expand Message Queuing. Under Outgoing Queues, you should see 3 queues, Config, Event and Status. Under Public Queues, you should see 3 queues, Config, Event and Status. 7. From Computer Management, expand System Tools, and then expand Event Viewer. 96 Diamond II v2.3 Service Pack 4 Installation Manual

8. Open the Application log. The ClusterControl (ClusterServer) should report a Warning event. The event may take 2 minutes to report. (You may have to refresh the screen to see new events.) If you double click on the event, it should say Server demoted alternate. 9. On the Primary Server, again open the Application log in Event Viewer. You should see more Warning messages from ClusterControl. In order, you should see: Server promoted primary Server restoring Server in Redundancy 10. Close the Computer Management on both the Primary and backup computers. 11. On the Primary Server, start the Diamond II application. 12. Log onto the server and select Setup and Instruction Messages. 13. Enter a name in the Name field and some text in the text message box and click Add. 14. On the backup computer, start the Diamond II application. 15. Log onto the server and select Setup and Instruction Messages. 16. Click Search; verify the new Instruction Message is present. 17. Retrieve and modify the Instruction Message text message and click Save. 18. On the Primary Server, select Setup and Instruction Messages. 19. Click Search, retrieve the Instruction Message and verify the message has been modified. Diamond II v2.3 Service Pack 4 Installation Manual 97

10. Cause a fail-over to the backup server 1. On the Primary Server, select Start, select Administrator Tools, and then select Services. 2. Right mouse click on ClusterServer and click Stop. 3. Right mouse click on D2Server and click Stop. Note: It can take up to 2 minutes for the switch over to occur. 4. On the backup computer, again open the Application log in Event Viewer. You should see another Warning messages from ClusterControl. Server promoted primary 5. On the Primary Server, select Start, select Administrator Tools, and then select Services. 6. Right mouse click on ClusterServer and click Start. 7. On the backup computer, again open the Application log in Event Viewer. You should see Warning messages from ClusterControl. Server restoring Server in redundancy 11. Cause a fail-over back to primary server 1. On the backup computer, select Start, select Administrator Tools, and then select Services. 2. Right mouse click on ClusterServer and click Stop. 3. Right mouse click on D2Server and click Stop. It can take up to 2 minutes for the switch over to occur. 4. Right mouse click on ClusterServer and click Start. 5. On the Primary computer, again open the Application log in Event Viewer. You should see Warning messages from ClusterControl. Server restoring Server in redundancy 98 Diamond II v2.3 Service Pack 4 Installation Manual

Installing Diamond II workstation on Windows 7 (Professional, Business, or Ultimate edition) Steps The overall steps for installing a Diamond II workstation on Windows 7 (Professional, Business, or Ultimate edition) are: 1. Install Diamond II software 2. Make changes to Internet Explorer 3. Setup Windows Firewall 4. Start Diamond II from the Windows desktop, Windows 7 must be Business or Ultimate edition. Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Hardware The following are minimum hardware requirements for client computers: P4 2 GHz 1 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 1 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. If using Photo Badging, an image capture device, such as a USB camera, and badge printer is required. Diamond II v2.3 Service Pack 4 Installation Manual 99

Workgroups Verify that the workstation computer is not in a workgroup. The workstation computer for Diamond II must be joined to the same Domain as the Diamond II server. Right mouse click on My Computer and select Properties and select the Computer Name tab. 100 Diamond II v2.3 Service Pack 4 Installation Manual

Installing Diamond II Workstation for the First Time: 1. Log onto the computer as the administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. 3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu.hta" (located in the root directory of the CD). The Diamond II Installation menu should appear. 4. Select "Start the Diamond II Installer" from the menu. 5. From the Welcome to Diamond II screen, click Next. 6. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 7. From the Select Install Folder screen, select the folder where Diamond II will be installed. The Everyone option should be selected. Click Next. 8. From the Confirm Installation screen, click Next. 9. The Diamond II application should begin to install. 10. The next screen will be the Diamond II Installation Type screen. Select Workstation and OK. Diamond II v2.3 Service Pack 4 Installation Manual 101

11. Finish the installation by clicking Close Internet Explorer Settings 1. From Start, double click on Internet Explorer. 2. From Internet Explorer, select Tools and Internet Options. 3. From the Internet Options, select the Advanced tab. 4. Scroll down to the Security section and select "Allow active content to run files on My Computer". 5. Click OK to close Internet Options. 6. Close Internet Explorer. Windows Firewall Diamond II can connect with or without Windows Firewall. Connecting Diamond II without the Firewall is easiest. Connecting Diamond II with the Firewall requires adding exceptions to the Firewall. Both options are described below. Disabling the Windows Firewall 1. From Start, select Control Panel, System and Maintenance, Administrator Tools and finally Services. 2. Right mouse click on Windows Firewall and select Properties. 3. Change the Startup Type to Disabled, click Stop and click OK. Configuring Windows Firewall for Diamond II For Diamond II Workstation to run with Windows Firewall, exceptions must be added to the Windows Firewall. The exceptions are: Enabling File and Printer Sharing Adding MSHTA.exe to the program exceptions list 102 Diamond II v2.3 Service Pack 4 Installation Manual

1. From Start, select Control Panel then System and Security. 2. Next select Windows Firewall and Allow a program through Windows Firewall. Diamond II v2.3 Service Pack 4 Installation Manual 103

3. Select Change settings 4. Select File and Print Sharing and select the box under Domain. 104 Diamond II v2.3 Service Pack 4 Installation Manual

5. Next select Allow another program Browse to \\Windows\System32\Mshta.exe and click Open. 6. Click Add. 7. Click OK to save changes 8. Close Windows Control Panel. Diamond II v2.3 Service Pack 4 Installation Manual 105

Start Diamond II from the Windows desktop 1. From windows desktop, double-click on the Diamond II icon. 2. An Active-X warning message may appear. Click Yes. 3. The Diamond II background should appear and possibility more Active-X warning messages. Click Yes to all of them. 4. The Diamond II Log On box should appear. For Server name, enter the short name of Diamond II computer. Note: If this is a large corporate environment, you may have to enter the full fully qualified name of the Diamond II computer. 5. For User name, the default user name is Admin For Password, leave it blank 106 Diamond II v2.3 Service Pack 4 Installation Manual

Click OK 6. The first time the workstation connects you will see directory synchronization message. Then the Diamond II main menu will appear. Diamond II v2.3 Service Pack 4 Installation Manual 107

Installing Diamond II workstation on Vista Steps 1. Install Diamond II software 2. Make changes to Internet Explorer 3. Disable Data Execution Prevention 4. Setup Windows Firewall 5. Start Diamond II from the Windows desktop, Windows Vista must be Business or Ultimate edition. Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Hardware The following are minimum hardware requirements for client computers: P4 2 GHz 1 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 1 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. If using Photo Badging, an image capture device, such as a USB camera, and badge printer is required. Workgroups Verify that the workstation computer is not in a workgroup. The workstation computer for Diamond II must be joined to the same Domain as the Diamond II server. Right mouse click on My Computer and select Properties and select the Computer Name tab. 108 Diamond II v2.3 Service Pack 4 Installation Manual

Installing Diamond II Workstation for the first time 1. Log onto the computer as the administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. Diamond II v2.3 Service Pack 4 Installation Manual 109

3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu.hta" (located in the root directory of the CD). The Diamond II Installation menu should appear. 4. Select "Install Sentinel Driver" from the menu. 5. From the Welcome to Diamond II screen, click Next. 6. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 7. From the Select Install Folder screen, select the folder where Diamond II will be installed. The Everyone option should be selected. Click Next. 8. From the Confirm Installation screen, click Next. 9. The Diamond II application should begin to install. 10. The next screen will be the Diamond II Installation Type screen. Select Workstation and OK. 11. Finish the installation by clicking Close 110 Diamond II v2.3 Service Pack 4 Installation Manual

Internet Explorer settings 1. From Start, double click on Internet Explorer. 2. From Internet Explorer, select Tools and Internet Options. 3. From the Internet Options, select the Advanced tab. 4. Scroll down to the Security section and select "Allow active content to run files on My Computer". 5. Click OK to close Internet Options. 6. Close Internet Explorer. Data Execution Prevention On some computers Window's Data Execution Prevention can prevent the Diamond II workstation from starting. On these computers data execution prevention must be disabled. 1. From Start select All Programs then Accessories. 2. Right mouse click on Command Prompt and select Run as administrator. 3. At the command line enter: Bcdedit.exe/set {current} nx AlwaysOff and press Enter. You should get the message: The operation completed successfully. 4. Close the command prompt and restart the computer. Windows Firewall Diamond II can connect with or without Windows Firewall. Connecting Diamond II without the Firewall is easiest. Connecting Diamond II with the Firewall requires adding exceptions to the Firewall. Both options are described below. Disabling the Windows Firewall 1. From Start, select Control Panel, System and Maintenance, Administrator Tools and finally Services. 2. Right mouse click on Windows Firewall and select Properties. 3. Change the Startup Type to Disabled, click Stop and click OK. Diamond II v2.3 Service Pack 4 Installation Manual 111

Configuring the Windows Firewall for Diamond II For Diamond II Workstation to run with Windows Firewall, exceptions must be added to the Windows Firewall. The exceptions are: ICMP for incoming echo requests Adding MSHTA.exe to the program exceptions list Open port 135 1. From Windows Control Panel select Windows Firewall. (The Firewall will appear in Security Center.) 2. Select Windows Firewall 112 Diamond II v2.3 Service Pack 4 Installation Manual

3. Select "Change settings" 4. Enable the Firewall and select Exceptions: 5. Select "Add Program". Diamond II v2.3 Service Pack 4 Installation Manual 113

6. Use the Browse button to locate the file "Mshta.exe". The file can be located in the C:\Windows\System32\ folder. Highlight the program and Select OK. 7. The program will now appear in the "Add a Program" box. Click OK. 8. Now Click "Add a Port". 9. For Name, enter "RPC Port Mapper For Port Number: enter "135" Click OK to save settings 114 Diamond II v2.3 Service Pack 4 Installation Manual

10. Click OK to save Firewall Settings 11. Close the Windows Firewall. 12. From Windows Control Panel select Administrative Tools (The Administrator Tools will appear in System and Maintenance.) 13. Next Select Windows Firewall Advanced Settings 14. The Windows Firewall with Advanced Security will open. 15. Select Inbound Rules Diamond II v2.3 Service Pack 4 Installation Manual 115

16. Double click on "File and Printer Sharing (Echo Request - ICMv4-In)" for DOMAIN 17. Click on the Enabled box and click OK. 18. Close the Windows Firewall Advanced Settings application Start Diamond II from the Windows desktop 1. From Windows desktop, double-click on the Diamond II icon. 2. The Diamond II background should appear then the Diamond II Log On box should appear. 116 Diamond II v2.3 Service Pack 4 Installation Manual

For Server name, enter the short name of Diamond II server computer. Note: If this is a large corporate environment, you may have to enter the full fully qualified name of the Diamond II server computer. For User name, the default user name is Admin For Password, the default password is blank Click OK 3. The first time the workstation connects you will see directory synchronization message. 4. Then the Diamond II main menu will appear. If you get a message like Connection Time-out: Check if you can ping the server by name. Check if you logged onto windows using the local account or domain account, you must start Diamond II using the domain account. Check your firewall settings. See if you can connect by disabling the firewall. Diamond II v2.3 Service Pack 4 Installation Manual 117

Installing Diamond II workstation on Windows XP Steps 1. Install Diamond II software 2. Setup Windows Firewall 3. Start Diamond II from the Windows desktop Recommended minimum requirements Diamond II is designed to operate on a system that meets these minimum requirements for hardware and software. Hardware The following are minimum hardware requirements for client computers: P4 2 GHz 1 GB RAM CD/DVD drive 10/100 Mb network card 1024 by 768 resolution, 16-bit color display 1 GB available hard drive space Hard drive space will vary depending on your system environment. If you elect to partition your hard drive, verify that sufficient space remains in your system drive for your program files to load properly. If using Photo Badging, an image capture device, such as a USB camera, and badge printer is required. Workgroups Verify that the workstation computer is not in a workgroup. The workstation computer for Diamond II must be joined to the same Domain as the Diamond II server. Right mouse click on My Computer and select Properties and select the Computer Name tab. 118 Diamond II v2.3 Service Pack 4 Installation Manual

Installing Diamond II Workstation for the first time 1. Log onto the computer as the administrator. 2. Insert the Diamond II Service Pack 4 CD into the CD drive. 3. If Auto Insert Notification is enabled for your CD drive the Diamond II Installation menu will appear. Otherwise, double-click on the CD and doubleclick "Startup_Menu.hta" (located in the root directory of the CD). The Diamond II Installation menu should appear. Diamond II v2.3 Service Pack 4 Installation Manual 119

4. Select "Start the Diamond II Installer" from the menu. 5. From the Welcome to Diamond II screen, click Next. 6. From the License Agreement screen, read the license agreement. If you agree, click I Agree and click Next. 7. From the Select Install Folder screen, select the folder where Diamond II will be installed. The Everyone option should be selected. Click Next. 8. From the Confirm Installation screen, click Next. 9. The Diamond II application should begin to install. 10. The next screen will be the Diamond II Installation Type screen. Select Workstation and OK. 11. Finish the installation by clicking Close Windows Firewall Diamond II can connect with or without Windows Firewall. Connecting Diamond II without the Firewall is easiest. Connecting Diamond II with the Firewall requires adding exceptions to the Firewall. Both options are described below. Disabling the Windows Firewall 1. From Start, select Control Panel, Performance and Maintenance, Administrator Tools and finally Services. 2. Right mouse click on Windows Firewall/Internet Connection Sharing ICS and select Properties. 3. Change the Startup Type to Disabled, click Stop and click OK. Configuring Windows Firewall for Diamond II For Diamond II Workstation to run with Windows XP Firewall, exceptions must be added to the Windows firewall. The exceptions are: ICMP for incoming echo requests 120 Diamond II v2.3 Service Pack 4 Installation Manual

Adding MSHTA.exe to the program exceptions list Open port 135 1. From Start, select Control Panel then Security Center. 2. Open Windows Firewall. Diamond II v2.3 Service Pack 4 Installation Manual 121

3. Click the Exceptions tab: 4. Select "Add Program". 5. Use the Browse button to locate the file "Mshta.exe". The file can be located in the C:\Windows\System32\ folder. Highlight the program and Select OK. 6. The program will now appear in the "Add a Program" box. Click OK. 7. Now Click "Add a Port". 8. For Name, enter "RPC Port Mapper" For Port Number: enter "135". 122 Diamond II v2.3 Service Pack 4 Installation Manual

Click OK 9. From Windows Firewall, select "Advanced". 10. Select ICMP Settings. 11. Check the box to "Allow incoming echo request" Click OK to save settings 12. Click OK to save Firewall Settings Start the Diamond II from Windows desktop 1. From windows desktop, double-click on the Diamond II icon. 2. The Diamond II background should appear then the Diamond II Log On box should appear. Diamond II v2.3 Service Pack 4 Installation Manual 123

For Server name, enter the short name of Diamond II server computer. Note: If this is a large corporate environment, you may have to enter the full fully qualified name of the Diamond II server computer. For User name, the default user name is Admin For Password, the default password is blank Click OK 3. The first time the workstation connects you will see directory synchronization message. 4. Then the Diamond II main menu will appear. If you get a message like Connection Time-out: Check if you can ping the server by name. Check if you logged onto windows using the local account or domain account, you must start Diamond II using the domain account. Check your firewall settings. See if you can connect by disabling the firewall. 124 Diamond II v2.3 Service Pack 4 Installation Manual

DCOM settings for Service Pack 4 Server 1. From Start, select Administrator Tools, and then select Component Services. 2. Expand Component Services; expand Computers until you see My Computer. 3. Right mouse click My Computer, and then select Properties. 4. Select the Default Properties tab. Verify that Enable Distributed COM on this computer is checked. Verify that Default Authentication Level is set to Connect. Change if needed. Verify that Default Impersonation Level is set to Identify. Change if needed. Diamond II v2.3 Service Pack 4 Installation Manual 125

5. Select the COM Security tab. Note: If Edit Limits is not available (grayed out), then: Close the My Computer Properties and Component windows From Start, select Run Enter Regedit and click OK Expand HKEY_LOCAL_MACHINE 126 Diamond II v2.3 Service Pack 4 Installation Manual

Expand SOFTWARE Expand Policies Expand Microsoft Expand Windows NT Open DCOM Double-click on MachineAccessRestriction, remove or delete the contents of "Value data" and click OK. Double-click on MachineLaunchRestriction, remove or delete the contents of "Value data" and click OK. Repeat from Step 1 Open Component Services 6. In the Access Permissions section click Edit Limits. Verify that three groups: Anonymous Logon, Distributed COM Users, and Everyone have Allow for both Local and Remote Access. Click OK. 7. In the Access Permissions section, click on Edit Defaults. Verify that three groups: Everyone, Self, and System have Allow for both Local and Remote Access. Diamond II v2.3 Service Pack 4 Installation Manual 127

Click OK. 8. In the Launch and Activation Permissions section, click on Edit Limits. Verify that three groups: Administrators, Distributed COM Users, and Everyone have Allow for all four selections. Click OK. 9. Click OK in the My Computer Properties window to save changes. 10. In the Component Services window, double click on My Computer. 128 Diamond II v2.3 Service Pack 4 Installation Manual

Double-click on the folder DCOM Config. 11. In the right hand window, right mouse click on D2Server. Select Properties On the General tab: Verify that the Authentication Level is set to Default. Change setting if needed. 12. Select the Security tab. Diamond II v2.3 Service Pack 4 Installation Manual 129

13. In the Launch and Activation Permissions section. Select Customize, and then click on Edit Verify the four groups: Administrators, Everyone, Interactive, and System have Allow rights for Local Launch, Remote Launch, Local Activation and Remote Activation. Click OK. 14. In the Access Permissions section 130 Diamond II v2.3 Service Pack 4 Installation Manual

Select Customize and click on Edit Verify the three groups Everyone, Self, and System have Allow for both Local and Remote Access. Click OK. 15. Perform the same steps from Step 10 for D2Services and D2Mustering. Workstation 1. From Start, select Control Panel, Performance and Maintenance, Administrator Tools, and then select Component Services. 2. Expand Component Services; expand Computers until you see My Computer. Diamond II v2.3 Service Pack 4 Installation Manual 131

3. Right mouse click My Computer and select Properties. 4. Select the Default Properties tab. Verify that Enable Distributed COM on this computer is checked. Verify that Default Authentication Level is set to Connect. Change if needed. Verify that Default Impersonation Level is set to Identify. Change if needed. 132 Diamond II v2.3 Service Pack 4 Installation Manual

5. Select the COM Security tab. Note: If Edit Limits is not available (grayed out), then: Close the My Computer Properties and Component windows From Start, select Run Enter Regedit and click OK Expand HKEY_LOCAL_MACHINE Expand SOFTWARE Expand Policies Expand Microsoft Expand Windows NT Open DCOM Double-click on MachineAccessRestriction, remove or delete the contents of "Value data" and click OK. Double-click on MachineLaunchRestriction, remove or delete the contents of "Value data" and click OK. Close the Registry Editor. Repeat from Step 1 Open Component Services 6. In the Access Permissions section and click Edit Limits. Verify that group "Everyone" has Allow for both Local and Remote Access. Diamond II v2.3 Service Pack 4 Installation Manual 133

Click OK. 7. In the Access Permissions section, click Edit Defaults. Verify that three groups: Everyone, Self and System have Allow for both Local and Remote Access. Click OK. 8. In the Launch and Activation Permissions section, click on Edit Limits. Verify "Everyone" has Allow for Local and Local Activation. 134 Diamond II v2.3 Service Pack 4 Installation Manual

Click OK. 9. Click OK in the My Computer Properties window to save changes. Diamond II v2.3 Service Pack 4 Installation Manual 135