Group HR Prestige Underwriting Services Ltd 1a Jordanstown Road Newtownabbey BT37 0QD Telephone: 02890 355 582 Position Claims Handler Ref: 2014-CH1/ Closing date for applications is 5.00 p.m. on Friday 7 th February 2014 This Form should be completed in black ink or typescript. All parts of this Form, together with the enclosed Monitoring Form, must be completed in full. Failure to do so will invalidate your application. Only information contained in this form will be considered - CVs must not be included. Please attach additional sheets if necessary. This Form must be returned by the stated closing date late or unsigned applications will not be accepted. Canvassing will disqualify. If successful, you will be required to produce official original proof of any qualifications supporting your application. 1. PERSONAL DETAILS Surname: Forename(s): Address: (including Post Code) Daytime Telephone Number Home Telephone Number Mobile Telephone Number National Insurance Number Do you have any relatives working for us?: (if yes please provide details) Yes/No Do you need a permit to work within the European Union? (if yes please give details) YES/NO Do you hold a current valid driving licence? YES/NO Do you have any licence endorsements? (if yes please give details) YES/NO Disability is defined as any physical or mental impairment which has a substantial and long-term effect on a person s ability to carry out normal day-to-day activities and which has lasted, or is likely to last, for more than 12 months. Do you consider that you have a disability that is relevant to your application? YES/NO If yes please provide details of anything we should know about your disability or requirements in order to: Process your application fairly, Make any specific arrangements for your interview, and Make any necessary reasonable adjustments or adaptations, or provide any aids to assist you in completing the duties of the post.
2. ACADEMIC QUALIFICATIONS Date of Exam Exam Level Subject Result 3. UNIVERSITY/FURTHER EDUCATION Establishment (College/University) From To Examination/Degree/other Qualification (state main subjects, grades and class of honours obtained)
4. TRAINING COURSES/SEMINARS Training Provider Date Duration Course Title and Content 5. PROFESSIONAL MEMBERSHIP Date Professional Body Membership Number Level of Membership 6. CURRENT/MOST RECENT EMPLOYER Employer: Address: Type of Business: Starting Date Leaving Date/ Notice Period: Position: Salary package: Duties/Responsibilities Reason for wishing to leave: Salary expectations:
7. OTHER EMPLOYERS (working backwards from the most recent) Employer (Including nature of business) From To Position (Including reason for leaving) Main Duties
8. CRIMINAL CONVICTIONS Please give details of any convictions for criminal offences which are not regarded as "spent" convictions under the Rehabilitation of Offenders (NI) Order 1978. (Include nature of offence and sentence) 9. ABSENCE How many days have you been absent from work, due to illness and injury during the last 12 months? 10. REFEREES Please give details of two persons who have consented to give references in relation to your past employment, one of which must be your current or most recent employer. Personal references will not be accepted. Please note that referees will not be contacted until a formal offer of employment has been made and accepted. Name: Address: Name: Address: Occupation: Telephone Number: Occupation: Telephone Number: 11. SHORTLISTING CRITERIA The information provided in this section will be used to evaluate your application against the criteria contained in the Person Specification. You must complete this section of the Form, clearly stating how and to what extent you meet the requirements set out in the Person Specification. a. Clearly demonstrate that you have a minimum of 2 years experience dealing with GB or NI Personal Injury or Motor Damage claims within the insurance industry. Outline any knowledge you may have of Prestige products.
b. Provide details of your computer experience including any insurance or claims systems you have used in the past. Also describe your proficiency in the use of Microsoft Office, including which packages you have used and how you gained this experience eg work, training course etc. c. A number of Personal Attributes are set out in the Job Description. Provide evidence of how you possess these Personal Attributes.
12. ADDITIONAL INFORMATION Provide any additional information which you wish to give in support of your application. 13. RECRUITMENT POLICY Prestige employs people from all sections of the community and is committed to the appointment of the best candidates based solely on the merit principle. We are advertising widely and welcome applications from all suitably qualified persons irrespective of sex, marital status, age, ethnicity, religious belief, disability, sexual orientation, community background, political opinion and/ or responsibility for dependants. The information provided in this Form, or obtained from other relevant sources, will be used to process your application for employment. The personal information given will be used in a confidential manner to help monitor our recruitment process. If you succeed in your application and take up employment with us, the information will be used in the administration of your employment with us. We may check the information collected, with third parties or with other information held by us. By signing this Form we will be assuming that you agree to the processing of sensitive personal data in accordance with the Data Protection Act. ~~~~~~~~~~~~~~~~~~~~~~~ I declare that the foregoing particulars, together with the details on the enclosed Monitoring Form, are complete and correct to the best of my knowledge and belief. I understand that to give false information, or to wilfully suppress any material fact, will leave me liable to disqualification, or if appointed, to dismissal. Signature:. Date: PLEASE ENSURE THAT YOU HAVE COMPLETED ALL SECTIONS OF THIS FORM, AND HAVE NOT LEFT ANY QUESTIONS BLANK, AS THIS WILL PRECLUDE YOU FROM SHORTLISTING.
Job Reference / Applicant Number: 2014-CH1/ Prestige Underwriting Services Ltd is committed to equality of opportunity for all staff and job applicants regardless of sex, marital status, age, ethnicity, religious belief, disability, sexual orientation, community background, political opinion and/ or responsibility for dependants. In order to comply with legislation and assist with the effective implementation of its Equal Opportunity Policy, Prestige requests that you complete a monitoring form. This information will be treated in the strictest confidence. Data collected will be processed by anonymous means and in accordance with the Data Protection Act 1998. Prestige is required by the Fair Employment Treatment (N.I. Order) 1998 to monitor the perceived religious affiliation or community background of its employees and of applicants to posts. Whether or not you are from Northern Ireland, you should answer question one below indicating which community or religious background you might be perceived to come from. Even if you no longer practice any religion, legislation still obliges us to classify your perceived religious affiliation/community background, in order to monitor the effectiveness of our policy. Therefore, although your responses below may not reflect your current religious belief, please bear in mind the above point when you complete the questionnaire. Please complete and return this form to the Monitoring Officer in the envelope provided. DO NOT PUT YOUR NAME ON THIS FORM (Please the appropriate box) 1. Date of Birth Age 16-24 25-34 35-44 45-59 60+ 2. Religious Affiliation / Community Background Roman Catholic Protestant Other (Please specify) 3. Gender Male Female Transgender Transsexual 4. Marital Status Single Married Co-habiting With Partner Separated Divorced Widowed 5. Dependants We understand people with dependants to be those with personal responsibility for the care of a child, the care of a person with an incapacitating disability and / or the care of a dependant elderly person. Do you have any dependants? YES NO
6. Disability The Disability Discrimination Act defines a disabled person as someone with a disability or mental impairment, which has a substantial and long-term adverse effect on his/her ability to carry out normal day-to-day activities. Having read the above definition, do you consider yourself to have a disability? YES NO If Yes please indicate the nature of your disability by ticking the appropriate box Learning Difficulty (e.g. dyspraxia, dyscalculia) Dyslexia Visual Disability (e.g. blind, partially sighted) Speech Impairment Mobility Disability (e.g. wheelchair user) Dexterity Mental Health Difficulty (e.g. depression, anxiety) Unseen Disability (e.g. heart condition, diabetes, asthma, M.E.) Progressive Disability (e.g. multiple sclerosis, Parkinson s Disease) Multiple Disabilities (e.g. any combination of disabilities) Deaf/Hearing Difficulty Other - please specify 7. Ethnicity White European White Other African Asian Caribbean Chinese Irish Travelling Community Other Origin (please specify) 8. Additional Information To monitor the effectiveness of our advertising please indicate where you saw this position advertised: Job Market/Agency (state which one) Newspaper Advertisement (name of paper) Internet (Name of website) Other (please specify) Internal Trawl Access to this information will be strictly controlled and will not be seen by the shortlisting panel. Monitoring will involve the use of statistical summaries of information in which identities of individuals will not appear. The information will not be available for any other purposes other than equal opportunities monitoring. The information will subsequently be transferred to the monitoring system operated by the Monitoring Officers. There it will be strictly controlled in accordance with the Data Protection Code of Practice. Please note that it is an offence for any person to give false information to another who is seeking that information in order to make a monitoring return
PRESTIGE UNDERWRITING SERVICES JOB SPECIFICATION JOB TITLE: REPORTING TO: Claims Handler Personal Injury/Motor Damage Team Leader Purpose: To investigate, negotiate and settle designated motor damage claims up to stipulated authority levels. Main Duties Investigating, negotiating and settling of designated personal injury and motor damage claims, ensuring that Company resources are utilised in a cost effective manner. Ensuring efficient progress and update of claims through the system. Dealing with enquiries from insurance brokers, policyholders and other clients. Liaising with other internal departments and external service providers. Liaising with senior handler and team leader as and when necessary. Preparation of documentation for cheque approval. Reporting to insurers. Maintaining FSA compliance at all times. General Duties Complying with all company policies and procedures, including health and safety procedures. Carrying out any other functions deemed necessary by the Team Leader for the effective operation of the department.
Remuneration and Conditions of Employment Salary is negotiable, depending on qualifications and experience Hours of work Monday to Friday 9:00 am 5:00 pm 20 days annual leave plus 11 statutory days, with additional annual leave accruing based on length of service. Company Pension Schemes Private Medical Insurance Childcare Voucher Scheme Eye care scheme Staff Discount The postholder will be required to undertake such internal and/or external training as deemed necessary by Prestige.
PRESTIGE UNDERWRITING SERVICES PERSON SPECIFICATION JOB TITLE: Claims Handler Personal Injury/Motor Damage Area Essential Desirable Qualifications 5 GCSEs at grade C or above (including Maths and English). This may be waived in lieu of extensive relevant experience. Experience Minimum of 2 years experience dealing with GB or NI Personal Injury and Motor Claims within the insurance industry. Be in possession of, or working towards, CII exams Knowledge of Prestige products. Computer literate, with good working knowledge of computerised claims systems Personal Attributes Strong negotiation skills. Ability to communicate effectively at all levels using a variety of media. An effective, willing and enthusiastic team player. Self motivated with the ability to act on own initiative. Ability to investigate and make prompt decisions. Possesses the energy, enthusiasm and ability to work within a demanding environment that requires a hands-on approach. The company have the right to increase the essential criteria where a large number of candidates meet both the essential and desirable criteria.