Programming Techniques and Strategies General Coding Best Practices Object-oriented Coding Best Practices Maintaining Quality Code Introducing User - Centered Design Increasing Cash Flow in Times of Need To outline the high-level considerations for producing good code. To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code. To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives. To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code. To identify the principles and benefits of user-centered design and to determine a practical approach to promoting usercentered design methodology in organizations. This course explores some common options available to business owners when facing a critical need to increase cash flow. What's Your Gross Profit Margin Really Saying? Deconstructing the Balance Sheet Establishing the Role of the Audit Department Building and Leading Teams Writing a Business Case Essential Skills for Professional Telephone Calls Business Writing: How to Write Clearly and Concisely This course explores the significance of Gross Profit Margins. This course explores the primary elements of a balance sheet. This course focuses on the requirements of the Sarbanes-Oxley Act of 2002. This course examines the importance of maintaining team participation and commitment in order to overcome obstacles collectively. In this course, you will learn how to plan, write, and present a business case to persuade This course introduces the essential skills for professional telephone usage. It covers best practices for making and receiving telephone calls, recording and leaving voice mail messages, and the etiquette guidelines for using cell phones. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. The course also discusses ways to be more concise and explains some best practices for organizing content logically and appropriately.
Business Grammar: Parts of Speech Business Grammar: Working with Words This course defines the functions of the eight parts of speech: nouns, pronouns, verbs, adverbs, adjectives, prepositions, interjections, and conjunctions. In particular, it focuses on how to use them effectively, and correctly. And it provides special focus on nouns, adverbs, adjectives, and verbs, including verb tenses. This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition, the course describes how to form plurals and possessives correctly. Business Grammar: The Mechanics of Writing Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Targeting Your Message Interpersonal Communication: Listening Essentials Interpersonal Communication: Communicating Assertively This course presents the basic rules for using capital letters, abbreviations, and numbers. It covers abbreviations of titles, names, locations, and countries, as well as how to capitalize direct quotes, titles, names of organizations, and product names, among other elements. In addition, you will be introduced to the forms and uses of numbers with dates and time, money, fractions, and symbols. This course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. This course will guide you as you move into a more straightforward and more effective communication style. You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior.
Interpersonal Communication: Being Approachable This course is designed to give you an understanding of how to build skills to become more approachable. You'll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. Workplace Conflict: Recognizing and Responding to Conflict Workplace Conflict: Strategies for Resolving Conflicts What is Emotional Intelligence? Getting Results without Direct Authority: Building Relationships and Credibility Listening Essentials: The Basics of Listening Listening Essentials: Improving Your Listening Skills Giving Feedback Giving Constructive Criticism Receiving Feedback and Criticism This course describes these and other benefits of conflict. It also explains the types of conflict situations you're likely to face in the workplace and describes appropriate responses depending on the outcome you want. This course describes techniques you can use to deal effectively with a conflict situation. This course explores the power of emotions and the concept of emotional intelligence. It also discusses emotional intelligence competencies in areas of self-awareness, selfmanagement, empathy, and relationship management. In this course, you'll learn how to develop relationships and build credibility so that you can get the results you need at work. You'll also find out how being able to influence others benefits you. The course also reviews some popular misconceptions about listening. Active listening techniques for improving your listening and maximizing your understanding are also covered. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers strategies that you can use to avoid these roadblocks and improve your listening skills. The purpose of this course is to help you improve your skills in giving both types of feedback. This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to destructive criticism. You will then learn a three-step process for giving constructive criticism effectively. This course starts by exploring the reactions that typically occur when a person receives corrective feedback or criticism. You will also learn an approach that you can use to help you receive feedback in a productive manner and then have a chance to practice receiving feedback using that approach.
Preparing for Effective Business Meetings Basic Presentation Skills: Planning a Presentation Basic Presentation Skills: Creating a Presentation Basic Presentation Skills: Delivering a Presentation Team and Customer Relationships Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service over the Phone This course will show you how to clarify a meeting's purpose and objectives, and how to determine whether a given meeting is truly necessary or whether a similar result could be achieved through a different type of communication. Even the most seasoned public speakers can experience nerves before a major presentation. This course discusses how a presentation can be immeasurably improved if you devote sufficient time and attention to three key steps - analyzing your audience, organizing your ideas, and selecting an appropriate presentation method. This course describes how to make the key parts of a presentation the introduction, support content, and conclusion memorable and effective. It also explains the purposes for which different presentation aids are used, as well as how to use visuals appropriately. Finally, this course describes how to rehearse a presentation. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright, how to set the right environment for your presentation by making the right choices about room layout, and how to use your voice and body language to deliver your message clearly and effectively. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. This course helps to prepare learners to work in a customer support center or help desk environment. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention to the customers' needs, and understanding their feelings by empathizing with them. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance.
Internal Customer Service This course explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers. Introduction to Software Life Cycle Models Motivating IT Teams Introduction to Software Engineering Processes Fundamentals of Data Warehousing IT Projects: Influencing Without Authority (Part 1 of 4): Building Relationships IT Projects: Influencing Without Authority (Part 2 of 4): Creating a Strategy to Get Results IT Projects: Influencing Without Authority (Part 3 of 4): Getting What You Need from Others IT Projects: Influencing Without Authority (Part 4 of 4): Following Through on Your Project Program Management Professional (PgMP) Credential: Second Edition Introduction to Programming for Mobile Applications - Introducing Mobile Technology and Applications This course is intended for entry level programmers or programmers who need exposure to the various software life cycle models and processes. It is alsointended for project managers and development managers. This course will assist you in understanding and implementing strategies that will help to motivate your IT work force. This course will familiarize you with the fundamentals of software engineering processes and help you analyze the key requirements to ensure systematic application of development techniques to produce a quality software product. In this course, you will describe the need for data warehouses and the types of databases, fundamentals of data warehousing, enterprise data, data warehouse design and modeling, the data warehouse architecture and the business value of a data warehouse. This course will help you build relationships with associates by getting to know their personal and professional life.this course is for team leaders, project managers, project leads and anyone else who needs to accomplish results without having formal chain-of-command authority. This course will help you create a layout to achieve your project needs and offer strategies to influence people throughout your project lifecycle. This course will help you maintain the team's cooperation and their trust on you. This course will help you eliminate barriers, resolve conflicts and acknowledge contributors for their assistance. This course describes the basic concepts of program management and offers a job-related approach to successful program management across application areas and industries. This course explores the different existing mobile phone devices, technologies, and the basic concepts involved in mobile application development.
Defining the Principles Of Object-Oriented Programming In this course, you will identify the features and benefits of using object-oriented programming and the elements that help you build a successful object model. Examining Object-Oriented Software Design Techniques In this course, you will identify the various software design methodologies and tools that help design a software. Developing Object-Oriented Applications for the Real World Principles of Accounting and Finance for Nonfinancial Professionals Cash Flow Management Essentials for Nonfinancial Professionals The Essentials of Budgeting for Non financial Professionals Financial Statements for Non-financial Professionals In this course, you will explore the development process of applications for windowed environments and the Internet. This course also takes you through the steps in the accounting process and helps you recognize how business transactions affect various financial statements and the bottom-line of your business. This course provides some insights into managing cash flow in your area of operation. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. This course aims to familiarize you with these three financial statements and how they reflect an organization's overall activities and performance. The Accounting Cycle and Accrual Accounting IFRS: Introduction and Conceptual Framework IFRS: Standards for Financial Statements and Their Items This course teaches the essentials of the accounting cycle, chart of accounts, and accrual accounting method. This course gives the learner a well-rounded understanding about IFRS and its purposes. It distinguishes between IFRS and generally accepted accounting principles (GAAP), and it explains the convergence between the two accounting systems. This course introduces the objectives of some key standards from the IFRS along with their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements, inventories, statement of cash flows, accounting treatment for property, plant, and equipment, revenue, intangible assets, and finally, non-current assets held.
IFRS: Key Standards for Financial and Accounting Activities Organizational Budgeting Activities and the Master Budget This course aims to prepare learners for implementing some key standards related to financial and accounting activities. It takes learners through the standards relating to accounting policies, changes in accounting estimates and errors, and the treatment of events after the reporting period. It also covers borrowing costs, presentation of financial instruments, sharebased payments, business combinations, and operating segments. This course presents an overview of various budgeting activities in an organization and describes how best to organize these activities. The course also introduces the master budget, and its components, defines how it is prepared, and shows how various departmental budgets are organized within it. Planning and Preparing an Operating Budget Preparing Operating Budgets and the Cash Budget Using Budgets for Management and Control Introduction to Auditing Auditing for Internal Control and Risk Assessment This course presents some of the key activities required for planning and preparing an operating budget. This course explores how some of the key operating budgets are prepared. In particular, it examines operating budgets that deal with production and cost of goods produced; and sales, administrative, and general expenses. It also explains how various figures for a budgeted income statement are calculated. This course explores budget variance analysis as a tool for controlling and managing business activities in an organization. This course helps you understand what auditing entails. It describes the four phases of the general process for auditing, which are planning, gathering evidence, evaluating evidence, and issuing a report. And it outlines some general auditing standards to indicate what's required from the auditors in terms of skills and attitudes, as well as in terms of standards to meet at different stages of the auditing process. In this course, you will learn how to assess internal control and risk management processes as part of an audit. You'll learn what internal control is and examine its components: the internal control environment, identifying and assessing sources of risk, internal control procedures, information and communication, and monitoring.
Auditing the Revenue Cycle Capital Budgeting: The Capital Budgeting Process Capital Budgeting: Net Present Value and Internal Rate of Return This course examines the audit function related to the revenue cycle, specifically the auditing of sales data flow through the systems and processes that capture and record it. The course then focuses on the first stage, exploring how to identify opportunities for capital investment, and subject these initial ideas to preliminary screening based on their feasibility, alignment with organizational strategy, and dependence on other projects. The course explains the time value of money concept, and shows how to determine net present value and internal rate of return for projects. Capital Budgeting: Discounted Payback Period and Profitability Index Capital Budgeting: Capital Allocation Introduction to Business Analysis and Essential Competencies Planning Business Analysis Communication and Monitoring This course presents two tools commonly used in the capital budgeting process, profitability index and discounted payback period, and demonstrates how to calculate each. The course introduces the process of allocating capital based on qualitative assessment factors, and incorporating other qualitative factors such as the priority of projects into the allocation of decisions. It also briefly covers project monitoring and post-implementation auditing. This course covers the essential competencies required for effective business analysis, including behavioral characteristics, business and software knowledge, and communication and interaction skills. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course provides an overview of planning business analysis communication. This course also provides an overview of the plan requirements management process, including techniques like problem tracking and decision analysis to create the requirements management plan.
ITIL 2011 Edition OSA: Introduction to Incident Management This course introduces the goal and scope of Incident Management. Specifically, the course covers the purpose of Incident Management, as well as the value Incident Management provides to the overall organization. In addition, the course covers the elements to consider when managing incidents, including timescales, incident models, and major incidents. ITIL 2011 Edition OSA: Introduction to Problem Management ITIL 2011 Edition Foundation: Service Transition Processes and Policies ITIL 2011 Edition Overview: Creating a Service Culture ITIL 2011 Edition Overview: Introduction to the ITIL Framework Leadership Essentials: Motivating Employees This course covers the purpose and scope of Problem Management, its value to the organization, and specifically the value and use of problem models in Problem Management. This course also provides a detailed view of the Problem Management process, including using tools like Ishikawa diagrams and Pareto Analysis, to investigate and diagnose specific problems. This course will assist the learner in preparing for the ITIL Foundation certification examination and is aligned with the ITIL Foundation Syllabus. This course provides an introduction to ITIL, and covers the ITIL fundamentals. Specifically, what ITIL is, the history of ITIL, the benefits of ITIL, and the importance of aligning IT with business. This course also introduces key aspects of implementing ITIL in your organization, including the importance of a service culture to support ITIL, and critical success factors for implementing ITIL. This course provides an introduction to the ITIL Framework. Specifically, this course introduces the ITIL Service Life Cycle and the five stages within the life cycle. The course covers an overview of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, including the purpose, scope, and processes of each. This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization.
Leadership Essentials: Communicating Vision This course provides a general introduction to vision communication, including its nature and its purpose. You will be guided through numerous techniques and methods for a leader to successfully communicate vision, such as personalizing and multiplying a clear message, communicating enthusiasm in an authentic way, and making the organization's vision the employees' own vision. Leadership Essentials: Building Your Influence as a Leader In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Innovation Leadership Essentials: Leading Change Leadership Essentials: Creating Your Own Leadership Development Plan Creating and Maintaining a Positive Work Environment This course provides you with an understanding of why emotional intelligence abilities are important as a leader. It also provides you with practical, positive techniques for promoting and improving emotional intelligence as a leader within your business environment. This course provides you with techniques and strategies for executing business strategy, and more importantly, ideas on how to cultivate a culture that supports the active business execution needed to keep pace with today's fast-changing world. This course provides you with an understanding of what an innovative culture is and what qualities a leader needs to best foster innovation. It also provides you with practical techniques for cultivating and leading innovation. This course provides you with strategies for leading changes within an organization, including effective approaches to introducing and communicating change. It also provides practical strategies for dealing with sources of employee resistance to change, and for removing organizational obstacles to ensure the transition is followed through. This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. It also teaches practical approaches for setting development goals, objectives, and actions designed to move you toward your vision. This course introduces some best practices for creating a positive work environment.
Effective Succession Planning: Determining a Talent Pool for Key Positions Managing Change: Understanding Change Managing Change: Building Positive Support for Change Managing Change: Dealing with Resistance to Change Managing Change: Sustaining Organizational Change Business Coaching: Getting Ready to Coach Business Coaching: Conducting Coaching Sessions Business Coaching: Building the Coaching Relationship Business Coaching: Using Different Coaching Styles In this course, you will learn about the process for determining the availability of talent. It covers the criteria for identifying key positions and the importance of planning for future key positions in your company. This involves ensuring you know what competencies are needed to perform the duties for key jobs by performing an analysis, competency identification, and a rating for each key position. This course outlines what is meant by change, as well as the importance and benefits of implementing change within an organization. In this course, you'll learn about the importance of building a motivating atmosphere that supports organizational change, and the importance of creating short-term wins and vision. This course outlines these aspects of overcoming resistance to change. It surveys the active and passive symptoms of resistance to change, goes deeper to explore the emotional and thought-based causes of these symptoms, and provides strategies for dealing with root causes through direct conversations with employees. This course covers methods for building and cultivating a culture that effectively sustains organizational change. Specifically, this course introduces techniques for creating a collaborative team environment, as well as strategies for getting employee feedback after change. This course introduces the skills you need to be an effective coach, including listening and observing, providing feedback, questioning, and setting goals. This course describes how to carry out effective coaching sessions, including clarifying the coachee's situation and recognizing and determining the best options for your coachee to work with. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common ground, and matching your coachee's demeanor and language. This course highlights the importance of using an appropriate coaching style with your coachee. Specifically, you will learn how to use different techniques for directive and nondirective coaching.
Management Essentials: Developing Your Direct Reports Performance Appraisal Essentials: Planning for Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. This course explains why performance appraisals are important, describes how to develop an Employee Performance Plan, and outlines ways to monitor ongoing employee performance. This course describes ways to prepare for appraisal meetings, as well as how to carry out those meetings effectively by following certain steps and guidelines. In particular, it demonstrates what to do when an employee becomes emotional during an appraisal. Performance Appraisal Essentials: 360-degree Appraisals Talent Management: Developing and Engaging Talent Managing Workforce Generations: Working with a Multigenerational Team Managing Workforce Generations: Working with the 21st-century Generation Mix Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships Handling Difficult Conversations Effectively This course provides an overview of the steps involved in carrying out a 360-degree appraisal. It then focuses on two key steps: gathering feedback and delivering the feedback. This course describes how to begin building employee commitment with an effective onboarding process that creates a positive first impression. It also covers how to create individual development plans that prepare employees for higher levels of responsibility and keep them challenged. This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members regardless of differences in approach feel included, respected, and supported. This course describes best practices and successful techniques for managing Millennial and Generation X employees. The course examines how to give constructive feedback that enables mentees to solve their own problems. It also provides guidelines on how to deal with program issues such as too much formality and too little support. This course identifies the common challenges of difficult conversations and explores the strategies that can be used to handle them.
Planning for Performance Formatting E-mail and Configuring Message Options in Outlook 2013 Creating Workbooks, Worksheets, and Data in Excel 2013 Saving and Printing Data in Excel 2013 Formatting Cells and Worksheets in Excel 2013 Formatting Data in Excel 2013 Presenting Data using Conditional Formatting and Sparklines in Excel 2013 Presenting Data in Tables and Charts in Excel 2013 Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale. After explaining the nature and benefits of performance management, this course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It then explains what you need to do in the planning phase. This course discusses sending e-mail in different message formats as well as formatting options that can be applied to the text and background of an e-mail. This course will cover creating and opening workbooks, moving around in Excel 2013, moving data, and organizing worksheets. This course covers saving data, and preparing for printing including setting print options, page setup, print titles, headers and footers, and row and column headings. This course explores formatting cells and text, using tools such as the Format Painter. It shows how to change the way text is presented to make it more visually appealing, including formatting fonts, and applying borders and fills. This course also covers aligning and orienting data, and merging and splitting cells. This course covers formatting numbers in currency, date, and percentage formats. It also covers ways of automatically filling data through Auto Fill and Flash Fill. Finally, this course covers creating hyperlinks to a website, another place in the workbook, a new document, and e-mail. This course covers applying conditional formatting, creating custom rules, and creating basic and advanced sparklines. This course demonstrates how to effectively use and customize tables and charts in Excel 2013; it explores available table styles and chart types and the best use of each type. And the course shows how to change the different elements of a table or chart to provide an effective visualization of your data.
Working with e-mail in Outlook 2013 Managing E-mail in Outlook 2013 Working with Contacts in Outlook 2013 This course addresses the basic features and functionality of Outlook 2013 - how to navigate Outlook 2013, view and reply to incoming e-mails, and create new mail messages. This course discusses working with attachments and adding signatures to your messages in Outlook 2013. Managing your e- mail by sorting, filter, printing and deleting messages is also covered. This course covers the multiple ways that contacts and contact groups can be created, and covers how to manage contact information within the People folder in Outlook 2013. It also covers how to integrate contact information from a social network with Outlook 2013. Scheduling with Appointments, Events, and Tasks in Outlook 2013 Working with Meetings in Outlook 2013 Creating Presentations in PowerPoint 2013 Enhancing PowerPoint 2013 Presentations Performing Basic Tasks in Word 2013 This course introduces the major components of the Calendar and discusses how to create appointments and events. Microsoft Outlook 2013 also provides the Tasks feature to help keep you organized and to assist you with the various tasks that you need to process on a daily basis. This course shows how to schedule meetings with other Outlook users. It also demonstrates the available options when replying to meeting requests and managing meeting requests in Outlook 2013. This course provides an introduction to the main components of the PowerPoint 2013 interface, covering opening and saving a presentation, working with slides, formatting text and text boxes, and using templates and themes variations to create professional looking presentations. You will also learn how to insert images, clip art, and shapes, as well as how to format your images so that they provide the maximum impact for your presentation. This course introduces the SmartArt and WordArt features that allow you to add flair to your presentations by using colors and shapes to emphasize text and data. Also covered are the ways of incorporating and formatting tabular data to create a professional and effective presentation. This course introduces and demonstrates commonly used Word tasks, such as creating documents, entering and editing text, cutting, copying, and pasting, and saving and printing documents.
Using Tables in Word 2013 Six Sigma and Lean in the Organization Creating a Positive Attitude This course demonstrates how to create tables and add and remove cells, columns, and rows. It shows how to split or merge cells and split tables, adjust table style options, and customize table borders. The course first introduces the key concepts and contributors associated with Six Sigma, and then moves on to basic Lean tools used to identify and remove waste and improve process flow. This course will show you that it is possible to change your perspective from negative to positive, and provide you with skills for overcoming the challenges that you face at work Optimizing Your Work/Life Balance: Taking Control of Your Stress Generating Creative and Innovative Ideas: Enhancing Your Creativity Managing Your Career: Creating a Plan Time Management: Analyzing Your Use of Time Time Management: Planning and Prioritizing Your Time Time Management: Avoiding Time Stealers This course will explain how the signs and symptoms of stress could be of physiological, behavioral, and psychological nature and where these stresses can come from. This course reviews strategies for coping with stress and avoiding burnout. The course also covers how you can positively change your responses to stress once you are able to recognize how you respond to stressful situations. This course explores the essential attributes of a creative person. It also describes barriers to creativity and how to overcome these. In addition, it demonstrates how you can enhance your creativity in the workplace. This course guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills, and needs. This course focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and personality affect how you manage time, and outlines ways to better manage time in accordance with your personality type and energy cycle. This course focuses on ways to prioritize your workload. It discusses how to prepare a useful to-do list and prioritize the items on it. This course focuses on strategies for dealing with common time stealers procrastinating and taking on too much work as well as how to handle interruptions.
Problem Solving: The Fundamentals Problem Solving: Determining and Building Your Strengths This course takes you through the essentials of problem solving and explores some of its challenges. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. Problem Solving: Digging Deeper Decision Making: The Fundamentals Decision Making: Tools and Techniques Decision Making: Making Tough Decisions Understanding Organizational Change Embracing Organizational Change Critical Thinking Essentials: What Is Critical Thinking? Critical Thinking Essentials: Applying Critical Thinking Skills Professionalism, Business Etiquette, and Personal Accountability This course helps you recognize the value of honest, factbased analysis and demonstrates how the application of a few tools greatly assists you when determining the root cause of a problem and the best solution. This course introduces you to the fundamentals of decision making and illustrates techniques to help you become an effective decision maker. This course introduces a variety of tools and techniques to use at the three most important steps of the decision-making process: generating, evaluating, and choosing between alternative courses of action. This course reviews a number of these decision-making challenges and introduces strategies for dealing effectively with uncertainty, making informed trade-offs using a systematic process, and placing appropriate trust in your intuition when making difficult decisions. This course provides a basic understanding of what is meant by organizational change and typical events that can trigger organizational change. It also outlines the three specific types of organizational change. Finally, the course details common reactions to organizational change, and the stages you can expect to go through when dealing with organizational change. This course also introduces the idea of reframing as a coping method for accepting organizational change. This course defines critical thinking, describes the elements of critical thought, and outlines strategies for improving the quality of your thinking. This course explains how critical thinking promotes creative thinking. It also describes the skills required for critical thinking and how to apply critical thinking to decisions, problems, or issues in the workplace. This course introduces the importance of personal accountability and outlines strategies for developing a personal accountability framework.
Project Management Fundamentals This course will enable someone who is not a professional project manager to learn the fundamentals of project management in order to manage projects. Transitioning into a Project Management Role Initiating and Planning a Project Managing a Project Troubleshooting and Closing the Project Managing Projects within Organizations Project Management Overview Project Management Process Groups Integrated Initiation and Planning Integrated Project Execution, Monitoring, and Control This course will prime you for the process of transitioning into a project management role. It will discuss the changes a new project manager may face, including the development of a successful project team. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning to end. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the information required to close the project, which is the last stage in project management. This course introduces the characteristics of a project, the responsibilities that accompany project management, and the differences between portfolios, programs, and projects. This course is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way they are managed. Specifically, it introduces the concepts of project life cycle, product life cycle, project phases, and project management process groups. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. In this course, learners will be introduced to Project Integration Management and its processes, the project charter, including the statement of work and business case. They'll also be introduced to the project management plan. This course will equip project managers with skills to manage change in an integrated fashion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines.
Integrated Project Change Control and Close Project Requirements and Defining Scope Create Work Breakdown Structure Monitoring and Controlling Project Scope Defining and Sequencing Project Activities Estimating Activity Resources and Durations This course will equip project managers with the tools and techniques to manage project change in an integrated fashion and to close out phases and projects so that all aspects are brought to a controlled close. This course will highlight the importance of project scope management to project performance. This course will highlight the importance of the WBS and how it relates to the overall success of a project. This course will cover the project inputs, tools and techniques, and outputs of the scope management processes that deal with verifying scope and controlling changes to a project's scope baseline. Learners will be provided with an overview of the Project Time Management knowledge area and the interrelation with the process groups. The course also explores project activities and activity attributes, and the method of developing network diagrams, including dependency determination and applying leads and lags. Learners will be provided with an overview of establishing resource requirements, sources of activity duration information, and methods of estimating activity durations. Some of the duration estimating techniques taught in this course include analogous estimating, parametric estimating, and using three-point estimates. Developing and Controlling the Project Schedule Learners will learn how to analyze activity sequences, durations, and resource and schedule constraints, to create the project schedule. Learners will also calculate the critical path using a forward and backward pass, calculate the float, and calculate the critical chain in order to monitor progress and make changes to the project schedule as required. Estimating and Budgeting Project Costs This course covers gathering cost information from numerous sources and then utilizing that information to apply tools and techniques such as bottom-up estimating and reserve analysis for estimating costs. Learners will also determine the project budget by calculating reserves and funding requirements.
Controlling Costs Project Quality Planning Quality Assurance and Quality Control Risk Management Planning Identifying Project Risks The course examines the inputs, tools and techniques, and outputs of the Control Costs process. In terms of the tools and techniques, it shows how to monitor cost performance through earned value management (EVM), forecasting, and other techniques such as to-complete performance index (TCPI). It also demonstrates how to calculate planned value, earned value, actual cost, schedule and cost variance, and schedule-performance and cost-performance indices. Learners will be introduced to the three processes in the quality management knowledge area and how they fit into the project process groups. This course also covers, in detail, the quality planning process. This process will help project managers identify the relevant quality standards for a project and then determine how to satisfy those needs. Learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process analysis. They'll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection. Learners will be introduced the first process in the Project Risk Management knowledge area: Plan Risk Management. Techniques such as creating a risk management plan and preparing documentation for the risk identification and analysis processes will be covered in detail. The course covers risk identification methods such as group information gathering techniques, diagramming techniques, and SWOT, assumptions, and checklist analyses. The results of these methods are compiled in the risk register, which is also covered in detail. IT Project Management Essentials: Introduction to IT Project Management IT Project Management Essentials: Initiating and Planning IT Projects This course describes how IT projects differ from other project types and points to the benefits of applying project management principles to IT projects. It provides an overview of the activities you carry out in each of the phases of an IT project and describes key project management tools. This course describes how to initiate an IT project effectively. It then focuses on three key areas of planning developing a work breakdown structure, schedule planning, and cost planning.
IT Project Management Essentials: Executing IT Projects IT Project Management Essentials: Monitoring and Controlling IT Projects IT Project Management Essentials: Managing Risks in an IT Project IT Project Management Essentials: Testing Deliverables and Closing IT Projects Managing Software Project Outsourcing: Preparing to Manage an Outsourced Project Managing Software Project Outsourcing: Developing a Vendor Contract Managing Software Project Outsourcing: Working with the Outsourced Team Managing Software Project Outsourcing: Dealing with Risks This course describes strategies for maintaining a cohesive project team, outlines ways to communicate project information to different stakeholders, and describes how to keep quality on track during the execution phase of a project. This course describes how to monitor the progress of an IT project, analyze variances from the project plan, and control changes that may be requested during a project's life cycle. This course describes the steps in a risk management process for IT projects from identifying the risks and documenting them, to analyzing and developing appropriate and effective responses. This course describes the closing activities for IT projects, covering how to test IT project deliverables to make sure they meet requirements, which activities help close an IT project effectively, and how to set up maintenance and support. With the aim of helping to prepare the learner for managing an outsourced project, the course outlines the managerial implications of working on this type of project. It also describes how to define your needs and requirements through a statement of work and how to plan effective governance so that your project's objectives are met successfully. This course describes key actions that can help you develop an effective vendor contract. It explains how to create a comprehensive request for proposal. It also describes how to assess vendors, as well as how to negotiate the details of a contract and compose a clear and complete contract with your chosen vendor. In this course, you'll learn how to begin the outsourcing relationship positively by being clear about expectations, and preparing your in-house team for the transition to working with the outsourced team. This course explains how to assess risks by first identifying them and then determining how likely they are to occur and how significant an impact they would have. It describes the key issues to address in a risk control plan, including the risk responses to be applied and the people responsible for taking action.
Overview of SAP Solutions Financial Accounting with SAP SAP Project Planning and Implementation This course identifies the features and benefits of ERP, and provides an overview of SAP solutions and scenarios for application that will help you identify the SAP solution that's best for your business. This course discusses these underlying concepts, and introduces the SAP R/3 GUI. It also identifies the data required to align your business processes with the Financial Accounting and Controlling modules in order to complete financial transactions and create reports. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint, Realization, Final Preparation, and Go Live & Support. It also shows you how to use SAP's Implementation Guide (IMG) to customize business process activities to fit the needs of your business. Fundamentals of Software Testing Testing Throughout the Software Life Cycle Getting Started with Software Programming Introduction to Software Program Design Software Program Control Flow Fundamentals This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course introduces the learner to the magic behind computer software development, beginning with a brief history of computer languages and how these languages have evolved into powerful programming environments, and ending with the actual creation of simple algorithms. This course introduces the learner to the basic methods and processes necessary to construct algorithms, including variables and data types, expressions and statements, and more advanced concepts like arrays and functions. This course introduces the learner to the logic behind computer software, including using defining tables to solve a problem, conditional statements like IF THEN, and repetition using FOR and WHILE loops.
Social Networking for Users IT Strategy Essentials: Business and IT Strategy Alignment IT Strategy Essentials: Creating an IT Strategy Plan This course will focus on using social networking services in a business context, and will include a discussion on the services available, instruction on using services in a professional manner, and a discussion of potential issues arising from social networking usage in the workplace. This course reviews the essential components of an ITbusiness aligned strategy. It also describes how to identify the level of IT and business alignment in your organization, and how to determine the value IT currently brings to your business in areas such as innovation, automation, and knowledge management. This course describes steps in developing such a roadmap. It explains how to create an IT vision statement and strategic objectives that follow from that vision. It outlines a process for reviewing and improving the enterprise model and architecture so the strategic objectives can be achieved. IT Strategy Essentials: Implementing an IT Strategy Risk Management: Identifying Risk Risk Management: Assessing Risk Risk Management: Dealing with Risk This course not only explains how to communicate your IT plans effectively to different stakeholders but also describes the key steps to take when executing the IT strategy. It points to the importance of developing a business case for each IT initiative, and the benefits of project management to help see the implementation through. The course also outlines some key steps in measuring a strategy, including how to use a balanced scorecard to measure strategy success. This course examines the first stage of risk management - identification of risk factors. It also presents several risk identification techniques, including how to use root cause identification, the Delphi technique, and brainstorming sessions to identify risks. This course examines the techniques commonly used to assess risk, including opportunity assessment, and threat assessment using FMEA - Failure Mode and Effect Analysis. This course examines the third stage of risk management dealing with risk. It provides general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. And it outlines strategies specific to dealing with threats and opportunities.
Being an Effective Team Member This course covers strategies and techniques to help you become an effective and valued member of your team. Specifically, you'll explore ways for adopting a positive approach to being on a team, like recognizing the benefits of working on a team and learning to tolerate team member differences. Establishing Team Goals and Responsibilities Elements of a Cohesive Team Effective Team Communication Using Feedback to Improve Team Performance Leading Teams: Launching a Successful Team This course outlines initial steps that should be performed when building a team, including establishing the team goal and assigning roles to individual team members in a way that ensures the team will collectively meet its goal. This course introduces techniques for building a cohesive team and highlights how poor communication, a trust-deficient atmosphere, and a lack of cooperation among team members leads to failure of the team achieving its goals. In this course, you'll learn the importance of fostering a team environment that encourages open and supportive communication. You will learn to recognize common verbal barriers that can seriously interfere with team productivity and learn strategies for eliminating those barriers. In this course, you'll learn how to deliver feedback to other members of your team using a direct, honest, and assertive style that strives to eliminate uncertainty. You'll also learn techniques to help you receive and process feedback provided by other team members. This course outlines the benefits of business teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of team formation. Leading Teams: Establishing Goals, Roles, and Guidelines Leading Teams: Developing the Team and its Culture This course covers techniques for laying the foundation for a successful team. These techniques include setting team goals, assigning roles to individual team members, and defining specific guidelines that outline how team members should behave to minimize conflict and optimize team performance. This course outlines the role of the team leader on a highperformance team and highlights the importance of taking steps to develop the team culture early on during team formation.
Leading Teams: Building Trust and Commitment Leading Teams: Fostering Effective Communication and Collaboration Leading Teams: Motivating and Optimizing Performance Leading Teams: Managing Virtual Teams This course offers strategies used to build trust based on encouraging honest, accountable, fair, and positive behavior. The course also provides leaders with strategies that help increase team member commitment, such as being supportive, making members feel secure, providing interesting work, and acknowledging contributions and achievements. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team profits from team meetings. This course describes ways to optimize team performance and effectiveness through assessments and feedback. It outlines strategies for sustaining high performance, including using coaching to improve team performance and motivating through shared leadership. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for collaboration on virtual teams and presents guidelines for knowing how to choose the right technologies for specific situations.