VoIP Usage. 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission.

Businesses that Report Using Voice over Internet Protocol (VoIP) Only a small percentage (6%) of Tennessee businesses report using Voice over Internet Protocol (VoIP). This represents 10% of all broadband-connected businesses in Tennessee (a prerequisite for VoIP service). Percent of all Tennessee businesses Q: Do you subscribe to Voice over Internet Protocol, commonly known as VoIP? 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 84

Businesses That Use VoIP by Size and Sector One out of seven businesses in the High Tech sector subscribe to VoIP; this is two times greater than the state average. Businesses with fifty or more employees are significantly more likely to subscribe to VoIP than smaller businesses. Industry Sector Size (# Employees) Q: Do you subscribe to Voice over Internet Protocol, commonly known as VoIP? 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 85

Businesses That Use VoIP by Primary Customer Tennessee businesses that sell primarily to other businesses are more likely than other businesses to subscribe to VoIP. Primary customer types Q: Do you subscribe to Voice over Internet Protocol, commonly known as VoIP? 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 86

VoIP Subscribers by Company Size Percent of all VoIP subscribers More than two out of three Tennessee businesses that subscribe to VoIP are smaller businesses with fewer than twenty employees. Q: Do you subscribe to Voice over Internet Protocol, commonly known as VoIP? (n=87 TN businesses that subscribe to VoIP) 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 87

VoIP Subscribers by Industry Sector Percent of all VoIP subscribers Businesses least likely to subscribe to VoIP are in the Manufacturing and Ag/Mining/Construction/ Utility sectors. Retail/Recreation/ Food/Lodging 14% Professional/ Finance 16% Healthcare 11% Other Services 19% Wholesale Trade/ Transport/ Warehousing 14% Manufacturing 6% High Tech 15% Ag/Mining/ Construction/Utility 5% Q: Do you subscribe to Voice over Internet Protocol, commonly known as VoIP? (n=87 TN businesses that subscribe to VoIP) 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 88

Annual Incomes Among VoIP Subscribers Businesses that subscribe to VoIP have median annual revenues nearly three times as large as the statewide average. Median Annual Revenue Q: What is your firm's approximate average annual revenue? 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 89

Teleworking Among Tennessee Businesses Tennessee businesses that allow employees to telework Nearly one-fifth of Tennessee businesses (18%, or approximately 25,000 businesses) allow their employees to telework. Q: Do any employees within your organization work from home during normal business hours on a regular basis? 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 92

Teleworking by Company Size Percent of all Tennessee businesses that allow employees to telework on a regular basis Over one out of five businesses with fewer than five employees allow their workers to telework. Q: Do any employees within your organization work from home during normal business hours on a regular basis? 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 93

Teleworking by Industry Sector More than four out of ten businesses in the High Tech sector allow employees to work from home on a regular basis. Percent of all Tennessee businesses that allow employees to telework on a regular basis The Ag/Mining/Construction/ Utility and Manufacturing sectors are the least likely to allow regular teleworking. Q: Do any employees within your organization work from home during normal business hours on a regular basis? 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 94

Teleworking by Urban-Rural Classification Percent of Tennessee businesses that allow employees to telework on a regular basis Q: Do any employees within your organization work from home during normal business hours on a regular basis? 2010 Connected Tennessee. All Rights Reserved. Do Not Copy Without Written Permission. 95