PNR PRICING & TICKETING GUIDE

PNR PRICING & TICKETING GUIDE H O N G K O N G T E L 2 9 6 0 8 9 9 9 F A X 2 5 6 3 5 3 6 5 M A C A U T E L 0-8 0 0-9 5 2 h t t p : / / w w w. a b a c u s h k. c o m AUTO PNR PRICING Single Lowest Fare Step 1 : Price Single Lowest Fare for all Passenger Type Code (PTC) and Segment with Validating Carrier. WPAxx (where xx is airline code) Segment Select... WPAxx S1/2 Name Select... WPAxx N1.1 Passenger Type Select WPAxx PSEA (where SEA = PTC for seaman) Stopover Point at segment no. 2. WPAxx O2 Connection Point at segment no. 3 WPAxx X3 Tax Exempt. WPAxx TE-US Exempt Multiple Taxes.. WPAxx TE-US/QX Specify Point of Sale and Ticketing. WPAxx SHKG TKUL (where HKG=Point Of Sales, KUL =Point Of Ticketing) With Airline Unique Account Code...... WPAxx AC*5566778 (where 5566778=Airline s account code) With Airline Unique Corporate ID...... WPAxx IABC22 (where ABC22=Airline s corporate ID) Step 2 : Accept the Fare WTFR All Applicable Fares (Max 12 Fares Return) Step 1: Price All Applicable Fares for all Passenger Type Code (PTC) and Segment with Validating Carrier WPA Axx (where xx is airline code) Segment Select... WPA Axx S1/2 Name Select... WPA Axx N1.1 Passenger Type Select.. WPA Axx PSEA (where SEA = PTC for seaman) Stopover Point at segment no. 2 WPA Axx O2 Connection Point at segment no. 3 WPA Axx X3 Tax Exempt WPA Axx TE-US Exempt Multiple Taxes WPA Axx TE-US/QX Specify Point of Sale and Ticketing WPA Axx SHKG TKUL (where HKG=Point Of Sales, KUL =Point Of Ticketing) With Airline Unique Account Code... WPA Axx AC*5566778 (where 5566778=Airline s account code) With Airline Unique Corporate ID...... WPAxx IABC22 (where ABC22=Airline s corporate ID) Step 2: Select the Fare. WP2 or WP1/3/7 Step 3: Accept the Fare WTFR2 or WTFR1/3/7 *Note : After accepted the fare, system will auto END Transaction and Redisplay the PNR. Continuation Entries after step 1 : Display Fare Explanation.. WPDF Display Fare Explanation by line no.3 WPDF3 Command Pricing Price Whole Itinerary with Specific Fare Basis code. WPAxx QYEE30 Specify Fare Basis Code with Segment Select WPAxx S1*QYEXT S2/3*QYEE30 S4*QYEXT Specify Fare Basis Code with Discount %. WPAxx QY//DP25 Bargain Finder Price and search for lower fare with inventory check WPNC Price and search for lower fare without inventory Check.. WPNCS Price, search and Rebook for lower fare with Inventory check. WPNCB Continuation Entries : Rebook applicable class T for segment 1 and 2.. WC1-2T (where 1-2 = segment no., T=Booking Class) Rebook applicable class T for all segments. WCAT (where T = Booking Class) Ticket Fare Record Amendment Step 1 : Display PNR. *JZXRRK Step 2 : To Modify Line Entitlement.. W I2 L1/2/3X-Y*12NOV0930DEC09*BA20K (stopover/connection indicator, (where 2 is the Fare record no. and X is no stopover indicator) Fare basis code, NVA/NVB and Baggage Allowance) To Modify Fare Amount and Tax information Insert Base Fare and Taxes... W I2 YHKD5000/120HK/47YC/23XA/35XF Fare Amount in Foreign Currency. W I2 YSGD1000.00 EHKD4800/96SG Fare Amount in Foreign Currency without Tax involved... W I2 YNZD450.00 EHKD4500/0HK To Modify Fare Calculation... W I2 CHKG DL TYO Q4.23 DL MSP END ROE7.7999000 XFMSP4.5 Step 3 : End Transaction... E or ER *Note: For auto priced fare record will show RATE DESK PRICED after amendment. 1

RATE DESK PRICING (RDP) Step 1: Create Ticket Fare Record Create Adult RDP Fare Record for All Segments with Validating Carrier... W C Axx (where xx is airline code) RDP with Passenger Type Select... W C PADT/CNN/INF Axx (where ADT=adult, CNN=child, INF=infant) RDP with Segment Select of 1, 2 & 5-13.. W C S1/2/5-13 Axx Step 2: Insert Line Entitlement Insert Fare Basic/Validity /Baggage Allowance... W I2 L1/2X-MLEE30*12AUG0913OCT09*BA20K (where 2 is the Fare record no.) (where X is no stopover indicator) W I1 L1-YXAP*^^^^^12DEC09*BA02P (Leave 5 spaces for minimum stay waived) (02P = baggage allowance calculate by pieces) (NIL = no baggage allowance) Step 3: Insert Base Fare / Tax Information Insert Base Fare and Tax Information W I2 YHKD4250/120HK/47XY/23XA/204YQ/35XF Insert Tax Exemption (exempt HK tax)... W I2 YHKD4250/TEHK/204YQ Insert Foreign Currency with Equivalent Amount. W I2 YSGD500.00 EHKD2500/96SG/109YR Insert Fare Calculation.... W I2 CHKG CX TPE Q4.23 CI LAX.END XFLAX4.5 (maximum244 characters) (if XF tax is applicable, please indicate the XF breakdown at the end of fare calculation.) Step 4: Save RDP Fare Record E or ER Restore Ticket Fare Record After changed the Segment Data (E.g. Date, Flight or Booking Class), you may proceed below steps. Step 1 : Restoring Entry.. W CR Step 2 : Input the New Segment Data.... W I2 L1/2-YEE17*20AUG0920SEP09*BA20K Step 3 : End Transaction.. E or ER TICKET FARE RECORD DISPLAY (TFR) Display Ticket Record List... **W Display Ticket Record by line number... **W1 Display NVB/NVA in Ticket Record With Year Indicator. **W VLD Delete Ticket Record Number 1..... W D1 Delete A Range of Ticket Record no. 1, 2 & 3.. W D1/2/3 Delete All Ticket Records in the PNR.. W D TICKET PRINTER HANDLING PROCEDURES Printer Designation Designate E-Ticket Printer W*AT Designate Hardcopy Printer PTR/8BC230 (where 8BC230 is printer address) Designate Itinerary Printer. DSIV8BC230 Display Ticket Stock Control Table Display Next Ticket Number... DN*PTR Display Remaining Ticket and MCO Numbers... DQB 2

TICKET ISSUANCE Basic Entry Issue Ticket with Name Select, Commission Rate,... W T1N1.1 KP7 F<invagt> UN*<tourcode> Form of Payment, Tour Code, Endorsement EO/<subj to refund charge hkd250> A<cx> ER Box and Validating Carrier Issue ticket with Endorsement Box which... W T KP7 A<cx> EO/<subj to refund charge >. Equal or Less than 58 characters (max 58 characters) Issue ticket with Endorsement Box which... TD TR/<subj to refund> Over 58 characters (Max. 75 characters) (first 15 characters include spacing input in PNR) To Display *TD To Modify... TD1 TR/<new data> TD2 EP/<new data> To Delete... TD1 or TD2 TD EP/<rebooking fee hkd500 vld on PR only /reissue refrg to issue office> ( rest of the endorsement data, max 60 characters) *Note: EO/ option in ticketing demand entry may only to override TD EP/ data in PNR. Form of Payment (FOP) FOP by Invoice Agent with Commission Rate... W T KP7 A<ua> F<invagt> ER FOP by Credit Card with Commission Rate... W T KP7 A<cx> F*<ax371200000000000/0909> ER FOP by Credit Card with Manual Approval Code... W T KP7 A<cx> F*<ax371200000000000/0909> and Tour Code *Z<xxxxxx> UN*<tourcode> ER (where xxxxxx is manual approval code) FOP by Credit Card with Extended Payment Code... W T KP7 A<cx> F*<ax371200000000000/0909*E3> ER (where 3 means number of months from 1-24 only) Multiple FOP by Credit Card and INVAGT... W T KP7 FMP*<ax371200000000000/0909> *XX<invagt>/<1120> A<cx> ER (where 1120 is 2 nd Form Of Payment, it must be equal or greater than total taxes) Net Fare Ticket Net Fare with INVAGT and Discount Tour Code... W T F<invagt> NET/<1500>/F*<tourcode> A<vs> ER Net Fare with INVAGT and Standard... W T F<invagt> NET/<1800>/F*<tourcode> KP7 A<jl> ER Commission Rate Net Fare with Additional Commission Rate... W T F<invagt> NET/<1000>/F*<tourcode> KPN7 A<af> ER Net Fare for ITX Ticket... W T F<invagt> NET/<500>/F*<tourcode> A<lh> UX* ER Net Fare for Bulk Ticket... W T F<invagt> NET/<500>/F*<tourcode> A<lh> UB* ER Note: if Airlines filed the IT or BT fares in ATPCO, then no need to input UB* or UX* in ticketing commands. Net Fare with Credit Card... W T F*<ax371200000000000/1209> NET/<5000>/CC<5300>/ (Agent must get airline s authorization F*<tourcode> EO/<non endo non refund> A<cx> ER before apply this entry) (where 5000 = NET amount, 5300 = Card Charge) Special Commission (More than Standard Comm.)... W T F<invagt> NET/F*<tourcode> KP20 EO/<non endo (Agent must get airline s authorization non refund.> A<vs> ER before apply this entry) Input Future Processing Line Input Ticketing Commands in FP Line... FPT A<cx> KP7 F<invagt> UN*<tourcode> EO/<subj to refund > ER Display FP Line Information... *PF Issue Tickets with all FP Lines Instruction... W FP Lines Selection... W L1 (where 1 = item number of FP Line) W L2/4 (where 2 & 4 = item number of FP Line) Display Ticketing History Display PNR ticketing history... *HT DISPLAY ELECTRONIC TICKET RECORD (ETR) ETR Display with PNR To Display Ticketing Field... *T General ETR Display... WETR*2 (where 2 is the item number from *T field) Extended ETR Display WETR*2/E (where E = extended) (Include Validity and Baggage Allowance) To Redisplay ETR WETR* or WETR*/E ETR Display without PNR General ETR Display By Ticket Number... WETR*T <13 digits ticket number> e.g. WETR*T1605789012345 Extended ETR Display By Ticket Number.. WETR*T<13 digits ticket number>/e (Include Validity and Baggage Allowance) e.g. WETR*T1604674600123/E 3

REGENERATION OF ELECTRONIC TICKET DOCUMENTS Regenerate Electronic Ticket Agent Coupon & Credit Card Charge Form Step 1: Display PNR... *DFHIJO (where DFHIJO is Abacus PNR) Step 2: Reprint... W RG<E-ticket no.> RE e.g. W RG1601234567890 RE Regenerate Electronic Ticket Passenger Itinerary Receipt Step 1: Display DWLIST... DWLIST Step 2: Reprint... DP2/3/121 (where 121 is the item number from DWLIST) Regenerate Exchange Authorization Step 1: Display REA list for a specific date... DQB*22JUN/REA Step 2: Reprint... WETRP/REA/2 (where 2 is the item number from REA list) TICKET REISSUANCE Pricing Entry to Update Paid or Unpaid Tax (Rate Desk Pricing) Input Specify Paid Taxes in RDP W I2 Y*EHKD/HKD18400/PD120HK/PD55XY /PD39YC/PD200US/PD23XA/PD46ZP/PD35XF Input Specify Paid and Unpaid Taxes W I2 Y*EHKD/HKD18400/PD120HK/PD47XY /PD39YC/200US/23XA/46ZP/35XF Input Specify Paid and Unpaid Taxes in Foreign Currency.. W I2 Y*EHKD/USD687.00/PD120HK/PD47XY /PD39YC/200US/23XA/204YQ Input Specify Paid and Unpaid Taxes with Tax-Exempt code W I2 Y*EHKD/HKD3000/PD120HK/204YR/TEUS (where US is the tax code for exempt) Ticketing Format For First Time Reissue Exchange for Ticket no. is 1601234567890 Even Exchange by INVAGT... W T ET1601234567890/12//10MAR07HKG /13300011 FEF<invagt> A<cx> EO/<subj to refund charge. > ER Uneven Exchange by Credit Card... W T ET1601234567890/123//10MAR07HKG (Auto generate approval code by system) /13300011 FA/CCC<ax371200000000000/1209 (*EFCCAX=original FOP is AE card) /1550>*EF<CCAX> A<cx> EO/<subj to refund. > ER (where 1550 = additional collection) Uneven Exchange by Credit Card with... W T ET1601234567890/1234,12//10MAR07HKG manual approval code /13300011 FA/CCC<ax371200000000000/1209> *Z<123456>/<2880>*EF<CCVI> A<cx> EO/<subj to refund >. KP7 ER (where 1234,12=conjunction ticket, 2880 = additional collection, 123456 = approval code) Uneven Exchange by INVAGT... W T ET1601234567890/13//10MAR07HKG /13300011 FA/CXX<invagt>/<1070>*EF<invagt> A<cx> KP7 EO/<subj to. > ER (where 1070 = additional collection) Uneven Exchange Collection on Tax only... W T ET1601234567890/12//10MAR07HKG By Credit Card /13300011 FA/CCC<ax371200000000000/1209 (*EFCA=original FOP is INVAGT) *Z<123456>/0*EF<CA> A<cx> EO/<subj to refund. > ER (where 0 means no additional collection on fare. 123456 = approval code) Uneven Exchange with Net Fare... W T ET1601234567890/123//10MAR07HKG by INVAGT /13300011 FA/CXX<invagt>/<2000>*EF<invagt> NET/<300>/F*<tourcode> A<cx> ER (where 2000 = additional collection on gross fare, 300 = additional collection on Net fare) Ticketing Format For Second Time Reissue Exchange for Ticket no. is 1603312345678 Original Ticket no. is 1601234567890 Even exchange by INVAGT... W T ET1603312345678/12/1601234567890 /10MAR07HKG/13300011 FEF<invagt> A<cx> EO/<subj to refund charge.> ER Uneven Exchange by Credit Card... W T ET1603312345678/123/1601234567890 (auto generate approval code by system) /10MAR07HKG/13300011 (*EFCCCA=original FOP is Master card) FA/CCC<ax371200000000000/1209/3730> *EF<CCCA> A<cx> KP7 ER Uneven Exchange by Credit Card with... W T ET1603312345678/12/1601234567890 manual approval code /10MAR07HKG/13300011 FA/CCC<ax371200000000000/1209 *Z<344321>/1000*EF<CCVI> A<cx> KP7 ER 4

(where 344321 = approval code, CCVI = original FOP is Visa card) Uneven Exchange by INVAGT... W T ET1603312345678/1234/1601234567890/ 10MAR07HKG/13300011 FA/CXX<invagt>/1680 *EF<invagt> A<cx> KP7 ER TICKET NUMBER REPORTING For all segments and select pax N1.1... 7T-TK1605555666888 N1.1 Segment select 3 and 4 for pax N2.1... 7T-TK0125555666999 S3,4 N2.1 Conjunction ticket no. for pax N3.1... 7T-TK1605555666333-34 N3.1 WHOLESALE/RETAIL TICKETING Turn On the PNR Viewer-ship Function to Wholesale Agent for Ticketing... 5WT-H3D8/ON (where H3D8 is PCC code) Turn Off the PNR Viewer-ship Function from Wholesale Agent... 5WT-H3D8/OFF (where H3D8 is PCC code) VOID TICKET Void Ticket Step 1. To Display Ticketing Field... *T Step 2. To Void ticket where ticket number... WV2 (where 2 is the item number) in an Active PNR (Re-enter to void) Void E-Ticket from ETR Step1. To Display ETR. WETR*T0161234567890 (where 0161234567890 is the E-ticket No.) Step2. To Void ticket in an Active PNR WETRV (Re-enter to void) Void Ticket Report Display Void Tickets for Current Month... WV* Display Void Ticket for Previous Month... WV*1 By Specific Date for Current Month... WV*DT01JUN By a Range of Dates for Current Month... WV*DT01JUN-15JUN By Specific Carrier for Current Month... WV*VC160 Specify Carrier for Previous Month... WV*1/VC618 Specify Ticket Number... WV*TK4472367714 Specify Ticket Number Range... WV*TK4472362174-4472367730 Combine Date Range and Carrier... WV* DT01JUN-15JUN/VC160 DAILY TICKETING SUMMARY REPORT Displaying Daily Ticket Summary (DQB Report) Display Today Report... DQB* Date Specific Display... DQB*10JUN *Note: To print Daily Ticket Summary, please add PTR in front of the DQB entry. With Ticket Number... MD/<TKT Number with or without carrier code>) e.g. MD/9693091665 AUTO REFUND MCO - Steps to Retrieve an Auto Refund Mask Step 1: Designate Hardcopy Printer for printing... PTR/<printer address> Refund Notice Step 2: Retrieve Auto Refund Mask... RFND Step 3: Fill-in all Mandatory Data and Press ENTER to complete thru refund masking To redisplay Refund Masking... *RFND Electronic Ticket - Steps to Retrieve an Refund Mask Step 1: Designate E-Ticket Printer W*AT Designate Hard copy Printer for printing... PTR/<printer address> Refund Notice Step 2: Display ETR Record... WETR*T<13 digits E-ticket number> Step 3: To Refund this ETR.. WFR<13 digits E-ticket number> A<A/L code> Step 4: Verify the Refund Amount and Add Penalty Step 5: Add Refund Information in the mask. 5

Tax Refund Only Fully Unused (No Penalty Involved) Process the Tax Refund... WFRT<13 digits ticket no.> WFRT1604352100138 Fully Unused (Penalty Involved) Process the Tax Refund WFRT<13 digits ticket no.> CP<penalty> WFRT1601234567890 CP125 Partially Used with Specific Taxes (No Penalty involved) Step 1: Process the Tax Refund... WFRN<13 digits ticket no.> WFRN6188352024064 Step 2: Modify/Add Taxes in the mask. Step 3: Add Refund Information Partially Used with Specific Taxes (Penalty involved) Step 1: Process the Tax Refund... WFRN<13 digits ticket no.> CP<penalty> WFRN6188352024064 CP150 Step 2: Modify/Add Taxes in the mask. Step 3: Add Refund Information Auto Refund Report Specify by Ticket Number... DQB*RF T6181234567890 Display Refund Report for Current Month... DQB*RF Specify by Month... DQB*RF/JUN Display Refund Report for 18 th day of Current Month e.g. 18Apr... DQB*RF D18 Specify by month with date range... DQB*RF/OCT D01-15 Display the Current Month Refund Report on Specify Carrier... DQB*RF ACX Printing of Auto Refund Report.. PTRDQB*RF/JUN D01-15 ABA ABACUS REFERENCE PAGE Electronic Ticketing Reference... Menu Mask > Info/Miscellaneous > ETKT Quick Reference Ticket Entries with BSP Reporting Method... Y/MKT/HK1/P4 HELP DESK Hong Kong Tel : 2960 8999 Fax : 2563 5365 Macau Tel : 0-800-852 http://www.abacushk.com Prepared by Abacus Distribution Systems (H.K.) Ltd. Copyright reserved Version 3 (Jun 2010) 6