Value-Driven Business Management Berlin, Germany/Orlando, FL USA Dr. Mathias Kirchmer Executive Director-Business Management /Accenture Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Value-driven BPM-A Lifecycle Approach BPM links business strategy with IT and people based execution. It delivers immediate value and creates a sustainable BPM capability. 8 June 2011 World 2011 2
Triggers for Business Management Post M&A Rationalization Standardization Initiatives Compliance Initiatives Major Transformation Programs Innovation & Growth BPM Core System Implementation Next Generation Automation Establishment of a BPM Unit Risk Management Emerging Competition Cost Reduction Programs 8 June 2011 World 2011 3
The BPM Value Framework External Focus Quality Networking Agility Transparency Compliance Integration Report Authors: Accenture Peter Franz Managing Director BPM Mathias Kirchmer Executive Director Global Lead BPM Lifecycle Efficiency Internal Focus Queensland University of Technology, Australia Professor Michael Rosemann 8 June 2011 World 2011 4
Value-driven BPM Capability Blueprint Culture Organization Competency ( Offerings ) Operating Principles Content (Data) Roles / BPM Responsibilities Applications and Infrastructure Policies and Standards Outsourcing 8 June 2011 World 2011 5
BPM the of Management BPM Operations BPM Maturity and Value Analysis Value Analysis Roadmap Governance BPM Methods & Tools BPM Delivery BPM Transformation Business Architecture Strategy Analysis Culture & People Change Management Standards & Guidelines Improvement Methods Design Implementation BPM Community Repository BPM Systems Execution Monitoring Program & Project Management BPM Support Finance Procurement Human Resources Enterprise Services Information Technology (IT) 8 June 2011 World 2011 6
Key Components of Value-driven BPM These are the core components to establish a successful process of process management Governance Strategy Modeling & Repositories BPM Capability Managed Services Performance Monitoring Automation 8 June 2011 World 2011 7
Accenture Business References Accenture has developed a comprehensive set of reference models for 71 industries spanning all segments and capabilities of an organization in each industry. The Accenture business process repository consists of over 20,000 information models of various types describing. Value trees how the value drivers map to the core processes Offering /Product model list of the offerings an organization has for its customers Impact Matrix helps identifying high impact processes Capability assessment models help the organization differentiate from its competitors KPI frameworks key performance indicators which drive the organization Logical operating model business processes housed in a logical structure Hierarchical process decomposition Detailed process flow models activity based process flows Organizational models/roles typical organizational structures IT frameworks how can process be implemented using IT 8 June 2011 World 2011 8
Accenture applies BPM to itself Best Practices in Industry and Function Programs Centralized es and Operations Strategic Reports for Leadership Raise the Bar! es are managed based on models in our repository Do more with less! x-industry reports 8 June 2011 World 2011 9
Case Studies Company High Tech Services Major Bank Challenge - Significant Growth -Scale engineering and manufacturing - Many M&A - Complex and redundant applications - Shared services organization - Efficiency of back office processes Solution - Repository - Simulation - Repository - Governance - BPM Automation - Governance, training Value - Transparency - Agility & Compliance - Quality & Efficiency - Partner Network - Transparency - Quality & Efficiency - Transparency - Efficiency - Integration 8 June 2011 World 2011 10
Questions? 8 June 2011 World 2011 11