Cherwell Software 5.0 Service Management Cherwell Software
Cherwell Software: Our Story Founded: 2004. Deep ITSM industry experience Customers: 1200+ Globally (more than 2M supported end users) Ownership: Privately held, minority investment from Insight Venture Partners Financially: Debt-free, profitable every year since 2008 Acquisition: Purchased Express Metrix, leader in ITSM/software license mgmt. company, in Aug 2014 Global: Growing & expanding globally via partners and offices in 40+ countries
Business Needs IT to be a True Business Partner Why the business needs IT To be a trusted advisor on technology initiatives that can fundamentally change the value of the business Obstacles facing IT Unofficial deregulation of IT Buried with Keep-the-lights-on IT tasks Gaps in IT staff expertise
What s New in CSM 5.0 mapp TM functionality (mergeable applications) the ultimate in codeless automation & integration and Cherwell mapp Exchange Business intelligence, dashboards & metrics Powerful browser capability and native apps for ios and Android TM Capabilities to extend beyond IT (majority of Cherwell customers are using CSM beyond traditional ITSM) System Analyzer admin troubleshooting tool
mapp Exchange
Simple Integrations
Business Intelligence, Dashboards & Reporting Premium business intelligence Dashboards with advanced drilldown & editing Multidimensional reporting New, more powerful widgets & preset color themes Access to BI & dashboards for all business users no extra licenses required New DB Editor New display technology
User-Configurable, Reusable Metrics CSM s new Metrics Manager allows users to create custom, actionable metrics that matter: Design meaningful KPIs Set thresholds for actionable visual cues with metrics on dashboards Reuse & repurpose metrics to save time & create consistency
Mobile Browser & Native Apps Work anytime, anywhere with Cherwell Mobile Powerful CSM browser upgrades in CSM 5.0 Native Android & ios apps Optimized for different mobile users across your business
Codeless & Configurable with Seamless Upgrades Seamless upgrades without breaking customizations No coding means no coding no Java, Jelly or SQL or any other data-level coding Adapt quickly to changing business needs #1 Most Configurable IT Service Management Solution, according to independent survey by ITSM Review in 2014
Highest SaaS Availability 99.98% SaaS availability per customer contract 7 different SaaS monitoring systems Hourly data backup Real time replication of data between hot sites (US) Multiple data centers around the world Choose your SaaS data center Leader in Forrester Research ITSM SaaS Wave 2014 Portable: move to or from the cloud at any time
Customer Success is Cherwell s Priority 98% customer retention rate one of the highest rates in the industry Excellence in Customer Support Dedicated Customer Experience team to foster customer success and address customer issues 40% of our product changes come from customer & partner feedback
Why Cherwell? Value to Customer DRIVERS: Low TCO, high ROI Up and running quickly IT delivers value to the organization Codeless Development Platform DRIVERS: Eliminates need for dedicate technical programmers Within reach of IT Codeless has no limits All-Inclusive, Scalable Solutions DRIVERS: Business requirements constantly changing Never outgrow solution Social & Mobile by Design DRIVERS: Choice between browser, PC, tablet and smartphone Social collaboration Anytime, anywhere access
Innovative Technology Built on Timeless Values Draware A/S Teglgården 46, DK-3460 Birkerød, Danmark www.draware.dk