Cloud Portal User Guide

Cloud Portal User Guide

Table of Contents Access to the User Portal... 3 Account Homepage... 4 Catalogue... 5 IaaS details and service setup... 6 PaaS - details and service setup... 10 Requests review... 14 My services review... 15 Service Management and Modification... 16 Service Management... 17 Service Modification... 17 Service History... 19 Help... 20 User Zone... 21 Private Customers User Zone... 22 Business Customers User Zone... 24 2

Access to the User Portal Access the Cloud portal at: https://www.oblaci.rs/. For access to your Cloud account: 1. Select the Portal user type you belong to (private or business); 2. Enter your access parameters in the fields displayed in Figure 1. The private users access their accounts by using the parameters of their SSO account. If you are a business customer, you have already received your access parameters, i.e. user name and password from your KAM. Figure 1 Cloud portal access If you have any problems with your account access, see User zone. 3

Account Homepage Once the access parameters have been successfully entered, your account homepage opens displaying the following: Figure 2 Homepage 1. Review of all your services 2. Review of requests 3. Catalogue with recommended services in the offering 4. Profile pane with your username, link for Help and a button to leave your account 5. Information pane with chronologically arranged information about changes to your services 6. Information pane about all your services that are expiring soon 7. Information pane with popular services in the offering 8. Information pane with the latest services in the offering 4

Catalogue This page first shows the offered IaaS with related information, as follows: Figure 3 Catalogue of offered IaaS services 1. Menu of the offered service types, in this case with offered IaaS and PaaS 2. Drop-down menu to select the manner of sorting the services offered 3. Drop-down menu to sort the services 4. Review of the service subtype 5. Button for more details about services 5

Also, access the PaaS services by using the Catalogue page displaying the following details: Figure 4 Catalogue of offered PaaS services 1. PaaS select button 2. Drop-down menu to select the displaying manner, i.e. to filter and sort the offered services 3. Column with the PaaS service subtypes in the current offering 4. Button for more details about services in the PaaS offering IaaS details and service setup 6

Click on the More Details button in Figure 3 to enter the page for detailed configuration of your service in the IaaS offering displaying: Figure 5 Configuration of new IaaS 1. IaaS name in the Catalogue 2. Fields for the entry of your new Iaas name with the additional description and the service term options 3. Field for the entry of your server name 4. Review of your server specification 5. Review of the associated documents 6. Displayed price of the selected package and Submit Request Button (double-click only after all parameters have been set for the new IaaS) The selection of parameters continues in Figure 6: 7

Figure 6 Configuration of new IaaS 7. Selection of the service password, i.e. the field for the entry of chosen password which should have between 8 and 255 characters from minimum 3 out of 4 character groups: capital letters, small letters, numbers and special symbols; 8. Selection of a virtual server and configuration from three basic packages: Basic, Advance and Premium 9. Selection of the RAM quantity in the basic package 8

10. Selection of the additional disk size for data storage 11. Selection of SLA (support level) Figure 7 Configuration of new IaaS 12. Selection of the operating system and additional software 13. Selection of IP address with the required settings by firewall types for public addresses and joining the existing L3VPN or starting the request for L3VPN access to addresses in the private range. After clicking on the Submit Request, a sub-window with the submitted request confirmation appears within item 6: 9

Figure 6 Submitted request confirmation The Requests tab displays your previous requests: Figure 7 Review of requests PaaS - details and service setup Click on the More Details button in Figure 4 to enter the page for detailed configuration of your service in the PaaS offering that features: 10

Figure 8 Configuration of new PaaS 1. PaaS name in the Catalogue 2. Field for the entry of your new PaaS name with additional description and the service term options 3. Field for the entry of your service name 4. Review of your service specification 5. Review of the associated documents 6. Displayed price of the selected package and Submit Request Button (click only after all parameters have been set for the new PaaS) The selection of parameters continues in the following figure: 11

Figure 9 Configuration of new PaaS 1. Selection of the service password, i.e. the field for the entry of chosen password which should have between 8 and 255 characters from minimum 3 out of 4 character groups: capital letters, small letters, numbers and special symbols; 2. Selection of the operating system (OS), applications and support level (SLA) within the selected OS The PaaS configuration is completed by selecting the values displayed in the following figure: 12

Figure 10 Configuration of new PaaS 3. Selection of the additional disk size for data storage 4. Firewall ports setup 5. Double-click on the Submit Request Button after all parameters for the new service have been set on the page. After clicking on the Submit Request, a sub-window with the submitted request confirmation appears. 13

Figure 13 Submitted request confirmation The Requests tab displays all your previous requests: Figure 11 Review of requests Requests review 14

The Requests tab displays the requests for all types of your selected services. The following figure displays the basic elements: Figure 15 Review of requests 1. Number of all requests and their current status 2. Drop-down menu for sorting the review of requests 3. Type of service column displaying the current status of requests 4. Column displaying the requests submission dates 5. Column which describes the approximate time of the service setup 6. Button with options to cancel, i.e. delete request 7. Column with options for a detailed review of services, daily prices and the request delete option Deleting requests is performed by selecting the boxes beside the service displayed in column 3. There are some requests that can and those that cannot be deleted. Additional details on the possibilities of deleting some requests can be obtained using the first item on the left within the drop-down menu for sorting the requests (under number 2 in figure 15). The requests that cannot be deleted are those that are currently being processed. My services review My Services tab displays the review of all your services in the Telekom s Cloud offering. The figure shows the following details: 15

Figure 12 Review of services 1. Number of all your types of services 2. Drop-down menus for sorting the review and the group selection of services 3. The type of service column displaying the current status 4. Box for individual selection of services 5. Column displaying the status, request submission dates and the service term 6. Column with options for a detailed review of services, daily prices and the option for management, modification and individual deletion of the service 7. Button for group/individual deletion of services 8. Displayed services that are soon to expire For individual deletion of services, select boxes (under number 4) beside the service displayed in column 3 and click on the button beside the selected service in column 6. For group deletion of services, select the box (the first item on the left) in the drop-down menu under number 2, then click on the delete button marked with number 7. Service Management and Modification Click on More Details button marked with number 6 in Figure 16 to enter the new sub-window for service management, modification and history. 16

Service Management The management of the current service is displayed in the following figure: Figure 13 Service management 1. Selected service which is being managed 2. Management options tab 3. Server name and specification button 4. Drop-down menu with offered actions Service Modification The other tab displays the options for modification of current services. 17

Figure 14 Service management modification 1. Selected service which is being modified 2. Modification options tab 3. All subcategories for modification 4. Modification confirm/execute button 5. Service deletion button A new window appears after clicking on the change confirm button: 18

Figure 15 Confirmation of the received request for modification Service History On this page you can find a list of all modifications made: 19

Figure 16 History of modifications 1. The selected service whose history of modifications is being reviewed; 2. Modifications history tab; 3. Chronological list of modifications made on the selected service. Help If you need any help regarding the portal operations, you need to click on the Help button placed on each page at the upper right corner, as indicated in figure 1. 20

Figure 17. Help button Figure 18 Help User Zone The user zone is located at https://www.oblaci.rs/privatni/korisnicka-zona for private customers and https://www.oblaci.rs/poslovni/korisnicka-zona for business customers. 21

Private Customers User Zone Figure 19 Private Customers User Zone Support Figures 23 and 24 show the following: 1. Button on the home page leading to the User Zone; 2. Drop-down menu where the option Private Customers should be selected; 3. Support tab containing links to: a) Change the password b) Forgotten password 22

c) What is IaaS? d) What is Paas? e) FAQ. 4. Contact tab with detailed information. Figure 20 Private Customers User Zone - Contact User zone: https://www.oblaci.rs/privatni/korisnicka-zona Contact us: Information info@telekom.rs To report a trouble call 0800-100-100. 23

Business Customers User Zone 24

Figure 21 Business Customers User Zone Support Figures 25 and 26 show the following: 5. A home page button leading to the User Zone; 6. A drop-down menu where the option Business Customers should be selected; 7. Support tab containing links to: 25

a) Change the password b) Forgotten password c) What is IaaS? d) What is Paas? e) FAQ. 8. Contact tab with detailed information. Figure 22 Business Customers User Zone - Contact 26

user zone: https://www.oblaci.rs/poslovni/korisnicka-zona Contact us: By contacting your manager or sending an e-mail to biznis.prodaja@telekom.rs Sending an inquiry to e-mail oblaci@telekom.rs To report a trouble call 0800-010-010. 27