The CII insurance salary and workplace survey 2014/15

The CII insurance salary and workplace survey 2014/15 Sponsored by IPS Group Conducted by DJS Research Ltd Salaries, bonuses, benefits and general work and life styles of insurance professionals in the UK

Contents 03 Research methodology 04 Introduction from the CII 05 A word from our sponsor 06 Key findings Part 1: Salary 08 Overview 09 Profession 10 Company size 11 Geography 12 Age 13 Gender 14 Management level 15 Job function 17 Job function by age and level - Underwriting - Claims handling - Sales - Client/account handling - Broking 24 Chartered status Part 2: Remuneration 25 Bonuses 27 Levels of satisfaction with salaries 28 Annual salary reviews 29 Salary expectations for 2015 30 Levels of job security 31 Pay rises Part 3: Employee Benefits 32 Most common employee benefits Part 4: Training 33 Training attended in last 12 months Part 5: Motivation 34 Top motivators at work Part 6: Working hours and holidays 35 Hours contracted and worked every week 36 Holidays 37 Working from home Part 7: Work and lifestyle 38 Lunch breaks 39 Stress at work 41 Attitudes to risk The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 2

Research methodology Research methodology The following survey results are taken from an online survey amongst UK insurance professionals with fieldwork conducted by DJS Research from 27 October to 30 November 2014. The total number of respondents was 5,785, comprising 2,367 insurers, 132 reinsurers, 2,792 insurance brokers, 181 loss adjusters, 180 outsourced claims operations/third party administrators and 133 in-house risk/insurance managers. 46% had individual Chartered status and 54% did not. Narrow salary bands were provided for respondents to select from, rather than asking for their exact earnings, to avoid a high refusal/dropout rate. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 3

Introduction from the CII Welcome to the Chartered Insurance Institute s (CII) first ever Insurance and Workplace Survey, in conjunction with IPS. The CII is the world s largest professional body dedicated to insurance and financial services, with more than 117,000 members across 150-plus countries. We exist to promote higher standards of integrity, technical competence and business capability, and success in CII qualifications is universally recognised as a global standard. Membership of the CII also signals a clear commitment to developing a broad professional capability as well as a willingness to adhere to the standards associated with professional status. Our Royal Charter demands that we seek ways to secure and justify the confidence of the public in our members and the wider insurance community. If we are to achieve this, it is imperative that we have a better understand our members, their concerns and their aspirations. The aim of the survey is to hold up a mirror to the industry and show how those within the profession the industry are behaving. This research is a useful companion piece to our annual Skills Survey, which provides the most complete data on the insurance skills landscape. When taken together, the two studies provide a picture of an industry coming to terms with the aftermath of the financial crisis and gaining a new-found confidence as it moves closer to becoming a profession. The survey sample was a healthy size the total number of respondents was 5,785, comprising 2,367 insurers, 2,792 insurance brokers, 121 loss adjusters, 180 outsourced claims operations/third-party administrators and 133 in-house risk and insurance managers. A fundamental requirement of the more established professions is that individuals have a degree of personal responsibility for their behaviour and are both technically competent and committed to continuing professional development. Given this, it is reassuring to see that even though qualifications within the insurance sector are not compulsory, there is significant investment in training and development. This investment is paying dividends because the research shows that Chartered individuals are now able to command 25% higher salaries. To me, this shows that professionalism has a tangible benefit for those individuals and firms that embrace it. The research shows that Chartered individuals are now able to command 25% higher salaries. David Ross MCIPR Director of Communications Chartered Insurance Institute The insight provided by our members in these areas is a central component of what we say to the government, the regulator and other opinion-formers and makes us perfectly placed to showcase the momentum that has built up behind the professionalism agenda. David Ross MCIPR Director of Communications Chartered Insurance Institute The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 4

A word from our sponsor IPS Group is a market leading specialist insurance recruiter and executive search business. Launched in 1970, with our origins in the Lloyd s of London insurance market, IPS Group has expanded with a network of offices covering the UK and international offices in the US, Singapore, Hong Kong, China and Switzerland. Our consultants are principally recruited with employment experience from within the insurance and financial services markets, and specialise in London Market, Risk, Compliance & Audit, Claims & Loss Adjusting, Underwriting, Broking, IT & Change, Regulation, Corporate Governance & Compliance, Finance, Analysts & Statisticians and C suite appointments. IPS Group is a long standing supporter of the Chartered Insurance Institute. Throughout the decades we have been an advocate of the professionalism espoused by the CII. Many of our clients request our candidate shortlists to include candidates who possess CII membership and who have studied to achieve CII qualifications. It is noticeable that if there are two equally experienced candidates, the CII qualified person almost always gets invited for interview first. IPS Group is delighted to partner with the CII in this initiative to explore insurance professionals salaries and workplace lifestyles from a new perspective. IPS Group has produced a general insurance salary guide through our Insurance Personnel Selection division since the mid 1980s. This has evolved from a one page sheet to its current incarnation of 38 pages, containing great detail of salaries; low, average and high, together with predictions of salaries for over 150 different jobs in London and also out of London. The CII insurance salary and workplace survey 2014/15 complements the IPS Group General Insurance Market Salary Guide 2014/2015 by collating data from 5,785 respondents to the survey questionnaire which was emailed to 56,939 current and lapsed UK based CII members. Much of the data from the responses has been broken down into categories and averaged. This has then been produced in a graphical representation of salaries on a national basis. The basis of this research means that there are likely to be instances where there are exceptions for some insurance professionals comparing their personal earnings to the averages presented within the survey. For example, whilst the research shows that SMEs appear to pay less than large companies, there are many SME insurance businesses that are London based and highly specialised where the average employee salaries are market leading. For more detailed salary data, please go to http://www.ipsgroup.co.uk/salaryguide/request to download the IPS Group General Insurance Market Salary Guide 2014/2015. Christopher Dickman Director IPS Group www.ipsgroup.co.uk It is noticeable that if there are two equally experienced candidates, the CII qualified person almost always gets invited for interview first. Christopher Dickman Director IPS Group www.ipsgroup.co.uk The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 5

Key findings Larger companies pay more There are more SME employees (38%) in the two lowest salary bands earning up to 24,999, compared to large companies (25%). More employees in large companies (18%) earn 55,000 or more, compared to their counterparts in SMEs (12%). Large companies pay higher salaries on average ( 39,974), compared to SMEs ( 35,414). Insurers earn more than brokers Employees working for insurers earn on average 12% more than brokers and there are more brokers (66%) than insurers (55%) in the lowest salary bands earning up to 35k. This could be explained by the fact that many insurers are based in London (whereas brokers have a more UK wide presence) and also that SMEs (accounting for more brokers) pay less than the larger company bracket (where there are more insurers). The results are mirrored in salary optimism which tends to be higher amongst insurers than brokers. Reinsurers highest paid Reinsurance appears to be the most well remunerated profession with third party administrators as the least well paid. Risk job role highest paid The lowest paid job roles are in admin where the average salary is 28,019, whereas the highest average salaries apply to risk ( 57,206) and compliance ( 44,363). Chartered professionals earn more The research reveals the merits of achieving individual Chartered status with Chartered insurance professionals earning, on average, 25% more than non- Chartered ones. Gender roles very different There are significantly more women (72%) than men (47%) in the lowest earning bands earning up to 35k, and significantly more men (53%) than women (28%) earn more than 35k. Only 2% of female respondents earn over 80,000 compared with 11% of their male counterparts. Less women are happy with their remuneration than men. Only 47% of female respondents feel they are generally well rewarded, compared to 54% of their male colleagues. Although almost half of insurance professionals are expecting a salary increase in 2015, female employees are significantly less confident about a pay rise. Bonuses and benefits Most insurance professionals (31%) who get a bonus receive 5% or less of their annual salary, but 2% enjoy an annual bonus of more than 4 of their salary. Furthermore, 74% receive a contributory pension scheme followed by private medical insurance (53%), discounted insurance (39%) and life insurance (34%). Most receive a salary review 79% of insurance professionals receive an annual salary review but there are marked differences between different professions. 92% of reinsurers always see their salary reviewed each year compared to only 63% of loss adjusters and 71% of in house risk managers. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 6

Key findings Nearly half expecting a salary increase Optimism is divided about salary increases in 2015. Almost half (45%) of insurance professionals are predicting a salary increase of up to in 2015. But a similar number (41%) expect their remuneration to remain static. Job security generally high While three quarters (75%) of insurance professionals currently feel secure in their job, there are some marked differences between the professions. An overwhelming 92% of reinsurers feel secure in their current role but this is true for only 58% of loss adjusters and only 65% of in-house risk managers. Training The industry s commitment to CPD appears strong. 55% of insurance professionals have been on 1-5 days training in the last 12 months with more than one in 10 (12%) having attended more than 10 days training. Interesting work as motivating as financial reward Having interesting and challenging work to do is just as motivating for insurance professionals as financial reward. 82% cited the former in their top 5 key motivators and the same proportion (82%) are motivated by the latter. Other motivators included recognition (62%), having a great, friendly team (61%), job security (48%) and good career prospects (45%). Women are slightly less motivated by money and more interested in job security and having a friendly team to work with. Hours and holidays 74% of hard working insurance professionals put in more hours each week than they are contracted to with people working 5 hours more a week on average than they are contracted to and insurance professionals working in a legal role working the longest hours. Holiday entitlement is around 21-25 days a year for 54% of insurance professionals. 42% of insurance professionals now spend some time working from home - fewer women (35%) than men (48%). High levels of workplace stress Although insurance professionals enjoy a high level of job security it appears this comes at a price - more than one in ten (14%) feel stressed every single day. Interestingly, more women feel stress at work (95%), compared to men (91%) but how they cope with this stress is very different. Men are more likely to use hobbies or the gym as a release but many also turn to alcohol (4), compared to only 34% of women. Women are 3 times more likely to use relaxation techniques such as massage or meditation. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 7

Part 1: Salary 1.1 Overview All respondents 18% 18% 16% 16% 14% 14% 12% 12% 8% 8% 6% 6% 4% 4% 2% 2% Less than Less than - 24999-24999 25000-29999 25000-29999 - 34999-34999 35000-39999 35000-39999 - 44999-44999 45000-54999 45000-54999 55000-64999 55000-64999 65000-79999 65000-79999 80000 or more 80000 or more Most (17%) of insurance professionals earn between 25,000 and 29,999, while nearly a third (32%) are paid 40,000 or more and 7% earn more than 80,000. Insurers and brokers by salary Insurers and brokers by salary 2 2 18% 18% 16% 16% 14% 14% 12% 12% 8% 8% 6% 6% 4% 4% 2% 2% Less than Less than - 24999-24999 25000-29999 25000-29999 - 34999-34999 35000-39999 35000-39999 - 44999-44999 45000-54999 45000-54999 55000-64999 55000-64999 65000-79999 65000-79999 80000 or more 80000 or more Insurers and brokers by salary There are significantly more brokers (66%) than insurers (55%) in the lowest salary bands earning up to 35k, while insurers are more strongly represented in the higher brackets nearly half (45%) of insurer employees earn more than 35k, compared to only a third (34%) of brokers. Insurers Insurers Brokers Brokers The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 8

Part 1: Salary 1.2 Salary by profession Average Average salary salary by profession by profession Average salary by profession An insurer A reinsurer An insurance A loss adjuster An outsourced A business as a broker claims operation/ risk or in-house An insurer A reinsurer An insurance A loss adjuster An outsourced third party A business insurance as a broker claims administrator operation/ risk or manager in-house third party insurance Reinsurance stands out as the most well remunerated profession administrator with an average manager salary of 57,133, and third party administrators as the least well paid at 31,003. % in each salary band by profession 3 3 25% 25% 2 2 15% 15% 5% 5% Less than Less than - 24999-24999 25000-29999 25000-29999 - 34999-34999 35000-39999 35000-39999 25% of our reinsurer respondents earn over 80,000 as do 14% of in-house risk managers, while the majority of third party administrators (51%) earn less than 24,999. - 44999-44999 45000-54999 45000-54999 55000-64999 55000-64999 65000-79999 65000-79999 80000 or more 80000 or more An insurer A reinsurer An An insurer insurance broker A reinsurer A loss adjuster An An insurance outsourced broker claims operation/third party administrator A loss A business adjusteras a risk or in-house insurance manager An outsourced claims operation/third party administrator A business as a risk or in-house insurance manager The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 9

Part 1: Salary 1.3 Salary by company size % in % each in each salary salary band band by company by company size size 25% 2 15% 5% Less than - 24999 25000-29999 - 34999 35000-39999 - 44999 45000-54999 55000-64999 65000-79999 80000 or more SMEs (less than 250 employees) Large companies (more than 250 employees) There are more SME employees (38%) in the two lowest salary bands earning up to 24,999, compared to large companies (25%). More employees in large companies (18%) earn 55,000 or more, compared to their counterparts in SMEs (12%). Large companies pay higher salaries on average ( 39,974), compared to SMEs ( 35,414). The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 10

Part 1: Salary 1.4 Salary by geography Average salary by region Scotland North East North West and Isle of Man Yorkshire and Humberside Midlands Wales East Anglia South West and the East and Channel of England Islands South East London Northern Ireland Average salaries reach their nadir in Wales ( 27,993) and the North East ( 29,058) and peak in London at 52,706. London salaries are in fact higher than all the other regions by a long way. This is not just due to a London weighting that might apply to people who work here. The research also shows that more men work in London than women, as do reinsurers, people working for large companies with 250+ employees and non-board directors, all of whom tend to earn more, irrespective of where they work. The research also shows that those who work in London are also more likely to benefit from bonuses, annual salary reviews and full-time employment. They also feel more secure in their jobs and more of them are expecting a pay rise in the next 2 years. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 11

Part 1: Salary 1.5 Salary by age Average salary by age % in each salary band by age 4 4 35% 35% 3 3 25% 25% 2 2 15% 15% 5% 5% Less than Less Less than than 16-24 16-24 - 24999-24999 - 24999 25000-29999 25000-29999 25000-29999 25-34 25-34 35-44 35-44 45-54 55+ 45-54 55+ - 34999-34999 - 34999 35000-39999 35000-39999 35000-39999 - 44999-44999 - 44999 45000-54999 45000-54999 45000-54999 55000-64999 55000-64999 55000-64999 65000-79999 65000-79999 65000-79999 Unsurprisingly, average salaries increase with increasing age, but 2% of ambitious 25-34 year olds are already earning over 80,000, and 15% are already earning 45,000 or more. 80000 or more 80000 80000 or or more more 16-24 16-24 25-34 25-34 35-44 35-44 45-54 45-54 55+ 55+ Average salary by age insurers vs brokers Insurers Insurers Brokers Brokers 16-24 16-24 25-34 25-34 35-44 45-54 55+ 35-44 45-54 55+ Employees working for insurers earn on average 12% more than brokers - and this gap increases with age. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 12

Part 1: Salary 1.6 Salary by gender Average Average salary salary by gender by gender 25% 2 15% 5% Male Female Less than - 24999 25000-29999 - 34999 35000-39999 - 44999 45000-54999 55000-64999 65000-79999 80000 or more There are significantly more women (72%) than men (47%) in the lowest earning bands earning up to 35k, and significantly more men (53%) than women (28%) earn more than 35k. Only 2% of female respondents earn over 80,000 compared with 11% of their male counterparts. What lies behind this observation is complicated. Women and men tend to occupy different roles in the industry, and work in different locations, all of which affect their salaries. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 13

Part 1: Salary 1.7 Salary by level Average salary by level all insurance professionals 80000 80000 70000 70000 Director level on the Board Director level on the Board Director level not on the Board Director level not on the Board Senior Senior Middle Middle Junior Junior Average salaries across the whole insurance industry range from 29,898 for those not in a role, up to 75,284 for non board directors. As we only had a very small number of responses from insurers at director level, the average director salaries predominantly represent brokers, and so are lower than they might be across the whole industry. This is because brokers tend to be SMEs where directors generally earn less than directors at large corporate insurers. Not at level Not at level Average salary by level insurers vs brokers 90000 80000 90000 80000 70000 70000 Insurer Broker Insurer Broker Director level on the Board* Director level on the Board* Director level not on the Board* Director level not on the Board* Senior Senior Middle Middle Junior Junior Not at level Not at level Director level on the Board Director level not on the Board Senior Middle Junior Not at level Insurer * * 78,478 58,533 42,827 31,562 Broker 67,868 71,320 53,252 44,505 35,646 27,666 * Insufficient responses were received for insurers at these levels to report with statistical confidence The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 14

Part 1: Salary 1.8 Salary by job function The following graphs show all the results which we can report with statistical validity. For a more detailed breakdown of salaries by job function, title and experience, please download the General Insurance Market Salary Guide 2014/2015 from the IPS website. As job functions can span a very wide range of different experiences, ages and levels, the mean salary could be distorted by higher earners responding to the survey. Therefore Average median values salary have by also job been function used here i.e. the mid-point of all the different salary bracket responses for each job function when displayed in order. 70000 Average salary by job function Average Average salary salary by job by function job function 70000 70000-54999 Median salary by job function 45000-49999 - 54999-44999 45000-49999 - 54999 35000-39999 - 44999 45000-49999 - 34999-44999 35000-39999 25000-29999 - 34999 35000-39999 - 24999 25000-29999 - 34999 15000-19999 - 24999 25000-29999 - 15000-24999 15000-19999 15000-19999 - 15000-15000 Claims handling Claims handling Claims handling Sales Sales Sales Underwriting Underwriting Underwriting Accounts Accounts Accounts Client/account handling Client/account Client/account handling handling Broking Claims handling Broking Claims handling Broking Admin Claims handling Sales Admin Sales Admin Compliance Sales Underwriting Compliance Underwriting Compliance Underwriting Risk Accounts Risk Accounts Risk Accounts Client/account handling Client/account Client/account handling Broking handling Broking Broking Admin Admin Admin Compliance Compliance Compliance Risk Risk Risk The lowest paid job roles in our survey were in admin where the average salary is 28,019, whereas the highest average salaries applied to risk ( 57,206) and compliance ( 44,363). (Even with a sample size of 5,785, we did not receive enough responses to report back on each and every one of the many and varied insurance job functions who may earn more, for example insurance professionals working in an actuarial role). Average insurer salary by job function 41000 41000 39000 41000 38000 39000 37000 38000 39000 36000 38000 37000 35000 36000 37000 34000 36000 35000 33000 34000 35000 32000 34000 33000 32000 33000 32000 Claims handling Sales Underwriting Claims handling The CII Insurance Sales salary and workplace survey 2014/15, Underwriting sponsored by IPS Group 15 Claims handling Sales Underwriting

Part 1: Salary Median insurer salary by job function - 54999-54999 - 54999 45000-49999 45000-49999 45000-49999 - 44999-44999 - 44999 35000-39999 35000-39999 35000-39999 - 34999-34999 - 34999 25000-29999 25000-29999 25000-29999 - 24999-24999 - 24999 15000-19999 15000-19999 15000-19999 - 15000-15000 - 15000 Claims handling Sales Underwriting Claims handling Sales Underwriting Claims handling Sales Underwriting Average broker salary by job function 45000 45000 45000 35000 35000 35000 25000 25000 25000 15000 15000 15000 5000 5000 5000 Claims handling Sales Client/account handling Broking Claims handling Sales Client/account handling Broking Claims handling Sales Client/account handling Broking Median broker salary by job function - 44999-44999 - 44999 35000-39999 35000-39999 35000-39999 - 34999-34999 - 34999 25000-29999 25000-29999 25000-29999 - 24999-24999 - 24999 15000-19999 15000-19999 15000-19999 - 15000-15000 - 15000 Claims handling Sales Client/account handling Broking Claims handling Sales Client/account handling Broking Claims handling Sales Client/account handling Broking The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 16

Part 1: Salary 1.9 Salary by job function, age and level The following graphs show all the results which we can report with statistical validity. For a more detailed breakdown of salaries by job function, title and experience, please download the General Insurance Market Salary Guide 2014/2015 from the IPS website. Average salaries by job function and level Director Senior Middle Junior Not at level Underwriting * 72,635 59,128 46,003 31,681 Claims handling * 66,786 44,386 36,399 29,005 Sales (basic before bonus) 64,075 51,125 43,139 32,827 27,344 Broking * * 48,971 36,508 30,624 Client/account handling 80,217 69,283 52,039 45,476 28,320 Median salaries by job function and level Director Senior Middle Junior Not at level Underwriting * 75,000-79,999 50,000-54,999 40,000-44,999 25,000-29,999 Claims handling * 60,000-64,999 35,000-39,999 30,000-34,999 25,000-29,999 Sales (basic before bonus) 60,000-64,999 40,000-44,999 35,000-39,999 25,000-29,999 20,000-24,999 Broking * * 35,000-39,999 30,000-34,999 25,000-29,999 Client/account handling 80,000-84,999 65,000-69,999 40,000-44,999 35,000-39,999 25,000-29,999 Average salaries by job function and age 16-24 25-34 35-44 45-54 55-64 Underwriting 24,333 34,965 42,266 45,678 51,527 Claims handling 21,908 28,170 38,123 43,536 45,052 Sales (basic before bonus) 21,043 29,662 38,901 46,304 51,700 Broking 25,643 33,506 35,674 40,945 51,056 Client/account handling 21,266 31,795 40,840 49,742 58,060 IPS GROUP * = not enough results received to report with statistical accuracy The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 17

Part 1: Salary Median salaries by job function and age Underwriting 20,000-24,999 Claims handling 20,000-24,999 Sales (basic before bonus) 15,000-19,999 16-24 25-34 35-44 45-54 55-64 30,000-34,999 20,000-24,999 25,000-29,999 30,000-34,999 30,000-34,999 35,000-39,999 35,000-39,999 35,000-39,999 40,000-44,999 40,000-44,999 35,000-39,999 40,000-44,999 Broking 25,000-29,999 25,000-29,999 30,000-34,999 30,000-34,999 40,000-44,999 Client/account handling 15,000-19,999 25,000-29,999 30,000-34,999 40,000-44,999 50,000-54,999 Insurers vs brokers Insurers - median Insurers - mean Brokers - median Brokers - mean Underwriting 30,000-34,999 40,073 Claims handling 25,000-29,999 Sales (basic before bonus) 30,000-34,999 35,218 25,000-29,999 38,456 25,000-29,999 32,445 35,141 Client/account handling * * 30,000-34,999 Broking 30,000-34,999 39,578 36,467 Average and median underwriting salaries by job function and level insurers only Role: Underwriting Director Senior Middle Junior Not at level Mean * * 64,549 48,182 32,904 Median * * 55,000-59,999 40,000-44,999 25,000-29,999 16-24 25-34 35-44 45-54 55-64 Mean 25,009 35,503 45,729 50,421 56,576 Median 20,000-24,999 30,000-34,999 35,000-39,999 40,000-44,999 45,000-49,999 * = not enough results received to report with statistical accuracy The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 18

Part 1: Salary Underwriting The following graphs show all the results which we can report with statistical validity. For a more detailed breakdown of salaries by job function, title and experience, please download the General Insurance Market Salary Guide 2014/2015 from the IPS website. For actual figures (both median and mean), please consult the tables on pages 17 and 18. Average salary by level underwriting 80000 70000 80000 70000 Senior Middle Junior Not at level Average salary by age underwriting Senior Middle Junior Not at level 16-24 25-34 35-44 45-54 55-64 16-24 25-34 35-44 45-54 55-64 The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 19

Part 1: Salary Claims handling The following graphs show all the results which we can report with statistical validity. For a more detailed breakdown of salaries by job function, title and experience, please download the General Insurance Market Salary Guide 2014/2015 from the IPS website. For actual figures (both median and mean), please consult the tables on pages 17 and 18. Average salary by level claims handling 80000 80000 70000 70000 Senior Middle Junior Not at Senior Middle Junior level Not at level Average salary by age claims handling 45000 45000 35000 35000 25000 25000 15000 15000 5000 5000 16-24 25-34 35-44 45-54 55-64 16-24 25-34 35-44 45-54 55-64 The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 20

Part 1: Salary Sales The following graphs show all the results which we can report with statistical validity. For a more detailed breakdown of salaries by job function, title and experience, please download the General Insurance Market Salary Guide 2014/2015 from the IPS website. For actual figures (both median and mean), please consult the tables on pages 17 and 18. Average salary by level sales* 70000 70000 Director level Senior Middle Junior Not at level Director level Senior Middle Junior Not at level Average salary by age sales* 16-24 25-34 35-44 45-54 55-64 16-24 25-34 35-44 45-54 55-64 * Figures are for basic salary before any bonus. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 21

Part 1: Salary Client/account handling The following graphs show all the results which we can report with statistical validity. For a more detailed breakdown of salaries by job function, title and experience, please download the General Insurance Market Salary Guide 2014/2015 from the IPS website. For actual figures (both median and mean), please consult the tables on pages 17 and 18. Average salary by level client/account handling 90000 80000 90000 80000 70000 70000 Director level Senior Middle Junior Not at Director level Senior Middle Junior level Not at level Average salary by age client/account handling 70000 70000 16-24 25-34 35-44 45-54 55-64 16-24 25-34 35-44 45-54 55-64 The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 22

Part 1: Salary Broking The following graphs show all the results which we can report with statistical validity. For a more detailed breakdown of salaries by job function, title and experience, please download the General Insurance Market Salary Guide 2014/2015 from the IPS website. For actual figures (both median and mean), please consult the tables on pages 17 and 18. Average salary by level broking Middle Junior Not at level Middle Junior Not at level Average salary by age broking 16-24 25-34 35-44 45-54 55-64 16-24 25-34 35-44 45-54 55-64 The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 23

Part 1: Salary 1.10 Salary by chartered status Average salary by chartered status Chartered insurance professionals earn on average 25% more than non Chartered ones. Average salary among professions 70000 70000 70000 The Chartered stamp has the biggest upwards impact on salary amongst reinsurers manager Average salary by chartered status - brokers vs insurers who earn on average 3 more and in-house risk managers who earn 39% more than their non Chartered Average counterparts. salary by chartered status - brokers vs insurers Average Average salary by salary chartered by chartered status status - brokers - brokers vs insurers vs insurers Non- Chartered Non- Non- Chartered Chartered Non- Chartered Chartered Chartered Non- Chartered Non- Chartered 5000 5000 5000 15000 15000 15000 25000 25000 25000 35000 35000 35000 45000 45000 45000 Chartered Insurer Reinsurer Broker Loss adjustor Outsourced claims operation/ Insurer Reinsurer Broker Loss adjustor third Outsourced party administrator A business as a risk or in-house A business claims operation/ insurance as a risk manager Insurer Reinsurer Broker Loss adjustor Outsourced third party A business or in-house claims administrator operation/ as insurance a risk third party or in-house manager administrator insurance Chartered individual brokers earn on average 19% more, 39,079 compared to non chartered brokers who only earn 32,949. Chartered Non-Chartered Chartered Non-Chartered Chartered Non-Chartered Chartered Chartered Chartered 5000 Brokers Insurers Brokers Brokers Insurers Insurers 5000 5000 15000 15000 15000 25000 25000 25000 35000 45000 35000 35000 45000 45000 The difference is even more pronounced with insurers where chartered individuals earn on average 44,992 compared to non chartered individuals who only earn 35,298 - a 28% difference. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 24

Part 2: Remuneration 2.1 Bonuses Q. If you receive any bonuses, please state the amount you receive annually as a % of your basic annual salary All respondents 35% 35% 3 3 25% 25% 2 2 15% 15% 5% 5% 5% or Less 6-11-2 21-3 31-4 41-5 More than 5% or Less 6-11-2 21-3 31-4 41-5 More 5 than 5 Don t know Don t how much know how but some much but some Most insurance professionals (31%) who get a bonus receive 5% or less of their annual salary, but 2% enjoy an annual bonus of more than 4 of their salary. Male vs female 4 4 35% 35% 3 3 25% 25% 2 2 15% 15% 5% 5% 5% or Less 6-11-2 21-3 31-4 41-5 More than 5% or Less 6-11-2 21-3 31-4 41-5 More 5 than 5 Don t know Don t how much know how but some much but some Male Male Female Female We see an interesting lack of parity between male and female employees. While more women (35%) than men (28%) earn a small bonus of up to 5%, more men than women earn higher bonuses across the board and not a single woman claims to earn a bonus of more than 4, whereas 3% of men do. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 25

Part 2: Remuneration 2.2 Bonuses Q. How is your bonus calculated? All respondents 3 25% 2 15% 5% A financial formula based on business income Multiple/as a percentage of salary A scorecard or KPI basis Discretionary Other Don t know 27% of those insurance professionals who receive an annual bonus are awarded one on a discretionary basis. For a further 26%, the bonus is calculated via a financial formula based on overall business income and only 16% receive one as a percentage of their salary. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 26

Part 2: Remuneration 2.3 Levels of satisfaction with salaries Q. How well rewarded do you feel? All 5 respondents 5 45% 4 45% 4 35% 3 35% 3 25% 2 25% 2 15% 15% 5% 5% Very well rewarded Fairly well rewarded Under rewarded Very under rewarded Don t know Very well rewarded Fairly well rewarded Under rewarded Very under rewarded Don t know Male vs female Female Female Male Male Under rewarded Under Well rewarded rewarded Well rewarded 2 3 4 5 6 2 3 4 5 6 Most insurance professionals (51%) feel fairly or very well rewarded in their role but women appear to be less happy with their lot than men. Only 47% of female respondents feel they are generally well rewarded, compared to 54% of their male colleagues. Insurer vs broker Under rewarded Under rewarded Well rewarded Well rewarded Insurance broker Insurer Insurance broker Insurer 2 3 4 5 6 2 3 4 5 6 These figures are mirrored when comparing levels of satisfaction between brokers and insurers. Only 47% of brokers feel they are generally well rewarded, compared to 54% of insurers. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 27

Part 2: Remuneration 2.4 Annual salary reviews Q. Do you receive an annual salary review? All respondents 4% 4% 17% 17% 79% 79% Yes No Yes Don t know No Don t know 10 9 8 7 6 5 4 3 2 On average, 79% of insurance professionals receive an annual salary review. % yes by profession % yes % by yes profession by profession 10 9 8 7 6 5 4 3 2 An insurer A reinsurer An insurance A loss adjuster An outsourced A business as a broker claims operation/ risk or in-house An insurer A reinsurer An insurance A loss adjuster third party An outsourced insurance A business as a broker administrator claims operation/ manager risk or in-house third party insurance administrator manager But there are marked differences between different professions. 92% of reinsurers always see their salary reviewed each year compared to only 63% of loss adjusters and 71% of inhouse risk managers. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 28

Part 2: Remuneration 2.5 Salary expectations for 2015 Q. Are you expecting your salary to increase or decrease in 2015? All 5 respondents 5 45% 45% 4 4 35% 35% 3 3 25% 25% 2 2 15% 15% 5% 5% Almost Male/female half (49%) of insurance salary expectations professionals are for predicting 2015 a salary increase in 2015. But a similar number (41%) expect their remuneration to remain static. 6 Male/female salary expectations for 2015 Male vs female 6 5 5 4 4 3 3 2 2 Decrease by more Decrease by Remain Increase by Increase by Don t know than up to the same up to more than Decrease by more Decrease by Remain Increase by Increase by Don t know Interestingly, than female employees up to are significantly the same less confident up to about more salary than hikes. 46% expect them to remain the same (compared to only 36% of men) and only 39% are expecting an increase up to, compared to 49% of their male colleagues. Insurer vs broker 6 6 5 5 4 4 3 3 2 2 Decrease by more than Decrease by more than Decrease by up to Decrease by up to Remain the same Remain the same Increase by up to Increase by up to Increase by more than Increase by more than Don t know Don t know Decrease by more Decrease by Remain Increase by Increase by Don t know than up to the same up to more than Decrease by more Decrease by Remain Increase by Increase by Don t know than up to the same up to more than Salary optimism also appears to be significantly higher amongst insurers than brokers. 55% of employees working for an insurer are predicting a salary increase of up to, whereas only 36% of insurance brokers think this will be the case. In fact, nearly half of brokers (47%) are predicting their salary will remain the same, compared to only a third (32%) of insurers. Male Male Female Female Insurer Insurer Broker Broker The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 29

Part 2: Remuneration 2.6 Levels of job security Levels of job security Levels of job security Q. Do you feel secure in your job? All respondents 8% 8% 17% 17% 75% 75% Yes No Yes Don t know No Don t know 10 9 8 7 6 5 4 3 2 While three quarters (75%) of insurance professionals currently feel secure in their job, there are some marked differences between the professions. By profession By profession By profession 10 9 8 7 6 5 4 3 2 An insurer A reinsurer An insurance broker A loss adjuster An outsourced A business as claims operation a risk or in-house An insurer A reinsurer An insurance broker A loss adjuster An outsourced A business as /third party insurance manager claims operation a risk or in-house administrator /third party insurance manager administrator Yes No Don t know Yes No Don t know An overwhelming 92% of reinsurers feel secure in their current role but this is true for only 58% of loss adjusters and only 65% of in-house risk managers. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 30

Part 2: Remuneration 2.7 Pay rises Q. Have you had a pay rise in the last 2 years? All respondents 1% 1% 1% 16% 16% 16% 83% 83% 83% Yes No Yes Don t know Yes No No Don t know Don t know % yes by profession 10 9 8 7 6 5 4 3 2 10 9 8 7 6 5 4 3 2 10 9 8 10 7 9 6 8 5 4 3 7 6 2 5 4 3 2 An insurer A reinsurer An insurance A loss adjuster An outsourced A business as a broker claims operation/ risk or in-house third party insurance An insurer A reinsurer An insurance A loss adjuster An outsourced A business as a An insurer A reinsurer brokeran insurance A loss adjuster claims operation/ An administrator outsourced risk or in-house A business manager as a broker third party claims operation/ insurance risk or in-house 83% of insurance professionals have had a pay rise in the last administrator 2 years, but third this partymanager is only the insurance case administrator manager for 75% of loss adjusters compared to 89% of insurers and reinsurers. 10 9 8 10 7 6 9 8 5 4 7 6 3 2 5 4 3 2 % yes by role Director level on the Board Director level not on the Board Senior Middle Junior Not at level Director level Director level Senior Middle Junior Not at on the Board Director not level on the Board Director level Senior Middle Junior level Not at on the Board not on the Board level Pay hikes have been awarded more to junior than senior employees - 89% of junior managers have seen their salary increase in the last 2 years, compared to only 66% of board directors. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 31

Part 3: Employee Benefits 3.1 Most common employee benefits Q. Which of the following employee benefits do you receive? All respondents All respondents employee benefits received 8 7 6 5 4 3 2 Discounted insurance Private medical insurance Cash plan Critical illness Contributory pension scheme Company car Life insurance Profit share Gym membership Subsidised meals/staff canteen Subsidised training A contributory pension scheme is by far the most commonly given employee benefit in the insurance sector, with 74% of respondents listing it as one of their benefits. This is followed by private medical insurance (53%), discounted insurance (39%) and life insurance (34%). Other None The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 32

Part 4: Training 4.1 Training attended in last 12 months Q. How many days of insurance training have you been on in the last 12 months? Training attended in last 12 months All respondents Training attended in last 12 months 35% 35% 3 3 25% 25% 2 2 15% 15% 5% 5% 1-2 days 3-5 days 6-10 days More than 10 days Don t know None 1-2 days 3-5 days 6-10 days More than 10 days Don t know None 55% of insurance professionals have been on 1-5 days training in the last 12 months. Nearly a third (3) have been on 3-5 days of training, but a committed 12% have attended more than 10 days in the last 12 months. Chartered vs non Chartered 35% 35% 3 3 25% 25% 2 2 15% 15% 5% 5% 1-2 days 3-5 days 6-10 days More than 1-2 days 3-5 days 6-10 days More 10 days than 10 days Don t know Don t know None None Chartered Chartered Non- Non- Chartered Chartered More Chartered individuals commit time to training than non-chartered ones. 83% have had training in the last year compared to 79% of non-chartered professionals. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 33

Part 5: Motivation 5.1 Top motivators at work Q. Which 5 of the following motivate you the most at work? All respondents 9 8 9 8 7 6 7 5 6 4 5 3 4 2 3 2 Financial reward Financial reward Interesting and challenging work Interesting and challenging work Company reputation Company reputation Recognition Recognition Job security Job security Responsibility Responsibility An ethical company An ethical company A great friendly team A great friendly team Good career prospects Good career prospects Good benefits Good benefits Nice offices Nice offices Having interesting and challenging work to do is just as motivating for insurance professionals as financial reward. 82% cited the former in their top 5 key motivators and the same proportion (82%) are motivated by the latter. The other popular motivators included recognition (62%), having a great, friendly team (61%), job security (48%) and good career prospects (45%). Top motivators at work by gender Male Top vs female motivators at work by gender 8 9 9 6 8 7 4 5 7 6 2 3 5 4 3 2 Financial reward Financial reward Interesting and challenging work Interesting and challenging work Company reputation Company reputation Recognition Recognition Job security Job security Responsibility Responsibility An ethical company An ethical company A great friendly team A great friendly team Good career prospects Good career prospects Good benefits Good benefits Nice offices Nice offices Women, it appears, are slightly less motivated by money and more motivated by job security and having a great, friendly team to work with. Only 78% of women say financial reward motivates them, compared with 85% of their male colleagues, while 67% cited a friendly team versus only 55% of men. Male Female Male Female The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 34

Part 6: Working hours and holidays 6.1 Hours contracted and worked every week Q: How many hours are you contracted to work/do you actually work each week? On average, people in the insurance industry are contracted to work 35.61 hours a week and actually work an average of 40.93 hours a week. All respondents 9 9 8 8 7 7 6 6 5 5 4 4 3 3 2 2 All All respondents Male Male Female Female Work Work less less hours hours than than contracted Work Work same same hours hours as as contracted Work Work more more hours hours than than contracted With the difference in the averages meaning people are working 5 hours more a week on average than they are contracted to, it is not surprising to find that 74% of hard working insurance professionals put in more hours each week than they are contracted to. However, more male employees (79%) claim to work extra hours than their female counterparts (68%). Average by role 50 50 45 45 40 40 35 35 30 30 25 25 20 20 15 15 10 10 5 5 0 0 Director Director level level on on the the Board Board Director Director level level not not on on the the Board Board Senior Senior Middle Middle Junior Junior Not Not at at level level Actual hours worked increase in proportion to salary and seniority. Those not at any level work an average 39 hours a week compared to non board directors who put in 47 hours and board directors who work 46 hours a week. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 35

Part 6: Working hours and holidays 6.3 Holidays 6 Q. How many days holiday do you receive each year? 5 All respondents 4 6 3 5 2 4 3 2 Less than 20 days Most insurance professionals (54%) enjoy 21-25 days of holiday a year. Average by profession 26.5 26 25.5 26.5 25 24.5 26 25.5 24 23.5 25 24.5 23 22.5 24 Less than 20 days 20 days 21-25 days 26-30 days More than 30 days 20 days 21-25 days 26-30 days More than 30 days Variable/ unlimited Variable/ unlimited Don t know Don t know 23.5 22 23 22.5 22 An insurer A reinsurer An insurance broker A loss adjuster An outsourced claims operation/ third party administrator A business as a risk or in-house insurance manager An insurer A reinsurer An insurance A loss adjuster An outsourced A business as a In-house risk managers receive the most broker holidays (26 days on average) claims while operation/ loss adjusters risk or in-house receive the least (24 days on average). third party insurance administrator manager The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 36

Part 6: Working hours and holidays 6.4 Working from home Q. Do you ever work from home? % male vs female 7 6 5 4 3 2 Yes I work from home all the time Yes I work from home for an agreed amount of time Yes as often as I like Yes occasionally for specific projects 42% of insurance professionals work from home either occasionally, often or all the time. Fewer women (35%) work from home at all, compared to men (48%). No Male Female The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 37

Part 7: Work and lifestyle 7.1 Lunch breaks Q. How often do you take a lunch break? All respondents 45% 4 45% 4 35% 3 35% 3 25% 2 25% 2 15% 15% 5% 5% Every day I work Most days I work Only some Very rarely Never days I work when I work Every day I work Most days I work Only some Very rarely Never 39% of insurance professionals take a lunch break days I every work day they when work, I work compared to only 3% who claim they never stop for a proper lunch break. More than one in 10 (16%) never or very rarely take a lunch break. By profession 9 8 9 8 7 6 7 6 5 4 5 4 3 2 3 2 An insurer A reinsurer An insurance broker An insurer A reinsurer An insurance broker A loss adjuster A loss adjuster An outsourced A business claims operation as a risk or An /third outsourced party A in-house business claims administrator operation insurance as a risk manager or /third party in-house administrator insurance manager 8 of loss adjusters claim that they do not always take a lunch break every day compared with only 54% of TPAs and 58% of insurers. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 38

Part 7: Work and lifestyle 7.2 Stress at work Q. How often, if at all, do you feel stressed because of work? All respondents 3 25% 2 15% 5% How often, if at all, do you feel stressed because of work? Every day 2 to 3 days a week 1 day a week Less frequently than 1 day a week Don t know but I do get stressed due to work Never Only 5% of respondents claim that they never feel stressed because of work, with most people (24%) suffering two or three days a week and more than one in ten (14%) of insurance professionals feeling stressed out every day. Interestingly, more women feel stress at work (95%), compared to men (91%). The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 39

Part 7: Work and lifestyle 7.3 Stress at work Q. How do you try to counteract work-related stress? All respondents 7 6 5 4 7 3 6 2 5 4 3 2 Spending quality time with my family Socialising with friends Spending quality time with my family Hobbies (such as gardening, Socialising with friends photography or reading) Going to the gym or other sports Regular holidays or weekend breaks Alcohol Regular holidays or weekend breaks Relaxation techniques such as massage or meditation Alcohol Relaxation techniques such as massage or meditation 8 For sufferers of work-related stress, the most popular antidote is spending quality time with family 7 (66%) and friends (61%), followed by hobbies (46%) and going to the gym/other sports (45%). Alcohol (37%), however, proved almost as popular as regular holidays (39%) in counteracting 6 work-related stress. Hobbies (such as gardening, photography or reading) Going to the gym or other sports Other Other None None 8 5 4 7 6 3 2 5 4 3 2 Spending quality time with my family Spending quality time with my family Socialising with friends Socialising with friends Hobbies (such as gardening, photography or reading) Hobbies (such as gardening, photography or reading) Going to the gym or other sports Going to the gym or other sports Regular holidays or weekend breaks Regular holidays or weekend breaks Alcohol Relaxation techniques such as Alcohol massage or meditation Relaxation techniques such as massage or meditation Men and women handle stress very differently, it seems, with men more likely to use hobbies as a release, or go to the gym, but more men also turn to alcohol (4), compared to women (34%). Male Female Male Female Women on the other hand are 3 times more likely to turn to relaxation techniques such as massage or meditation (15%), compared to men (5%), but both sets of figures are low, compared to alcohol. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 40

Part 7: Work and lifestyle 45% 4 35% 3 25% 2 15% 5% 6 5 4 3 2 7.4 Attitudes to risk Q. Which of the following risks would you take? All respondents 45% 45% 4 4 35% 35% 3 3 25% 25% 2 2 15% 15% 5% 5% Bungee Skydive Stock car Free climbing Diving with Base jumping Tornado None of these jump driving sharks chasing Bungee Skydive Stock car Free climbing Diving with Base jumping Tornado None of these Bungee jump Skydive Stock car driving Free climbing Diving with sharks Base jumping Tornado chasing None of these Finally, jump we looked at insurance drivingprofessionals attitudes sharks to risk. Sky diving chasing proved the most popular potential high risk occupation for insurance professionals with 38% keen to throw themselves out a plane, followed by stock car driving (3) and diving with sharks (25%). However, more than half (52%) of female and nearly a third (31%) of male employees wouldn t choose to do any of them. By profession 6 6 5 5 4 4 3 3 2 2 Bungee Jump Skydive Stock car Free Diving with Base jumping Tornado None of these driving climbing Sharks chasing Bungee Jump Skydive Stock car Free Diving with Base jumping Tornado None of these An insurer Bungee Jump Skydive Stock car driving Free climbing Diving with Sharks Base jumping Tornado chasing None of these driving climbing Sharks An A reinsurer insurerchasing An insurance broker Interestingly, reinsurers appear to be the least risk An insurer A reinsurer A loss adjuster averse with higher percentages for nearly all of these A reinsurer An insurance broker An outsourced claims operation/third party administrator dare-devil activities and fewer (33%) say they would An insurance A loss broker adjuster A business as a risk or in-house insurance manager not try any of them. In contrast, the most risk averse A loss adjuster An outsourced claims operation/third party administrator groups in the industry seem to be the insurers and loss adjusters, where 42% and 45% respectively An outsourced A business claims as operation/third a risk or in-house party insurance administrator manager A business as a risk or in-house insurance manager would not attempt any of these activities. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 41

Part 7: Work and lifestyle 7.5 Attitudes to risk Q. For which of the following would you take out insurance cover, if you could? All respondents 6 5 4 3 2 Alien abduction My Genius My marriage/ partnership My good looks My mental health into old age My child s comforter Don t know None of these 54% of people working in the insurance industry would take out an insurance policy if they could to cover their mental health resilience into old age. This is followed by protecting their marriage or partnership (21%) while a further 6% (of presumably new parents) would insure their child s comforter if they could. The CII Insurance salary and workplace survey 2014/15, sponsored by IPS Group 42

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