Surrey Police We are here to help you Our Easy Read information and advice booklet: How to contact Surrey Police. Safer Neighbourhood Police Teams. Crime prevention. Reporting crime. Support and advice.
Introduction Welcome to our Easy Read booklet We have written this booklet for you and the people who support you. These could be your family, advocate and support workers. Surrey is a very safe place to live. This booklet will help you to stay safe from harm. It will also help you to keep your home and property safe. Surrey Police will help you if something bad happens. This booklet tells you how to contact Surrey Police and about the help we can give you. There are lots of organisations in Surrey who can help you. We will tell you more about these organisations. Keep this booklet somewhere safe for when you might need it. Page 2
Surrey is one of the safest places in England. The chances of your home being burgled are very low. This factsheet will give you tips on how to keep your home safe. Fit strong locks on your front and back doors. Ask your locksmith for locks that meet the latest British Standards. Contents Section 1 Page 6 Page 7 Pages 8-9 Page 10 How to contact Surrey Police Pegasus - Emergency PIN Database. How to contact Surrey Police. Police Stations in Surrey. Our Mobile Police Office. Section 2 Page 12 Page 13 Page 14 Safer Neighbourhood Police Teams Your Safer Neighbourhood Police Team. Find out about your local team. Neighbourhood Watch schemes. Section 3 Crime Prevention Page 16-17 Easy Read factsheets. Page 18 Register your property. Protecting your home Easy Read Factsheet How to protect your home from burglars. Section 4 Reporting crime Page 20 We need your help to stop crime. Page 21 Hate crime. Page 22-23 Report crime to the Police. Page 24 How to report a crime. Page 25 What happens when you report crime. Page 26 Keeping you safe. Page 27 Victim Support. Page 28 The Police will investigate the crime. Page 29 Going to court as a victim or a witness. Page 30 Your notes. Page 3
Contents Section 5 Page 32-33 Page 34-35 Page 36-37 Page 38-39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50-51 Page 52 Page 53 Support and advice Anti-social behaviour. Domestic abuse. Fire safety. Home safety. Identity theft. Illegal drugs. Internet safety. Lost pets and lost property. Mate crime. Missing persons. Nuisance phone calls and texts. Safeguarding adults. Scams. Stalking. Travelling safely. Trick or treating. Local councils in Surrey. Page 4
Section 1 How to contact Surrey Police There are many different ways to contact us. A Pegasus card makes it easy to contact us. Pegasus cards are free. They can help people who find it hard to communicate with us. There are two types of Pegasus card. PEGASUS Help me help you Emergency services staff: If presented please contact the Surrey Police control room for further information - quoting Pegasus PEGASUS Help me help you ATTENTION! POLICE/EMERGENCY SERVICES I HAVE AUTISM I may find it difficult to communicate with you. Please Help me help you and call Surrey Police on 101, quoting the reference number on the reverse of this card One card is for people with autism. The other card is for everyone else. cardv2generic.indd 1 27/01/2014 11:15:32cardv2AUTISM.indd 1 27/01/2014 11:15:15 Page 5
Pegasus - emergency PIN database A Pegasus card will make it easy to contact Surrey Police. You can tell us information like your address and how you communicate. We will keep your information safe on our computer. PEGASUS Your Pegasus PIN number is in the box above To contact the police in an emergency dial 999 For all other calls dial Surrey Police on 101 or 01483 571212 If found please hand in to your nearest police station. We will send you a Pegasus card. It will have a PIN number written on it. cardv2generic.indd 2 27/01/2014 11:15:32 Using your Pegasus card. When you contact us say Pegasus and tell us your PIN number. Pegasus We will find your information on our computer. We will be able to help you quickly. Phone 101 to ask for a free Pegasus card. Page 6
How to contact Surrey Police If it is not an emergency: Phone 101 To talk to your local Police. Go to our website www.surrey.police.uk/contact-us Visit your local Police Station See pages 8 to 9 to find your local station. In an emergency always phone 999. 999 An emergency is when: a crime is happening a criminal is nearby someone is at risk of injury or violence. Page 7
Police stations in Surrey There is a Police Station or Front Counter in each of Surrey s 11 Borough and District areas. Phone 101 to speak to your local Police team. Borough and Districts of Surrey Spelthorne Runnymede Surrey Heath Woking Guildford Waverley Elmbridge Mole Valley Epsom & Ewell Reigate & Banstead Tandridge Guildford Guildford Police Station, Margaret Road, Guildford, Surrey, GU1 4QS. Elmbridge Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey, KT10 9SD. Epsom & Ewell Epsom & Ewell Borough Council, The Old Town Hall, The Parade, Epsom, Surrey, KT18 5BY. Page 8
Police stations in Surrey Mole Valley Mole Valley District Council, Pippbrook, Dorking, Surrey, RH4 1SJ. Reigate & Banstead Reigate Police Station, 79 Reigate Road, Reigate, Surrey, RH2 0RY. Runnymede Runnymede Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH. Spelthorne Staines Police Station, 22 Kingston Road Staines, Middlesex, TW18 4LQ. Surrey Heath Surrey Heath Borough Council, Surrey Heath House, Knoll Road, Surrey, GU15 3HD. Tandridge Caterham Police Station, Timberhill Road, Caterham, Surrey, CR3 6LD. Waverley Waverley Borough Council, The Burys, Godalming, Surrey, GU7 1HR. Woking Woking Police Station, Station Approach, Woking, Surrey, GU22 7SY. Page 9
Our Mobile Police Office You can visit the Mobile Police Office. The Mobile Police Office is a van that has a police counter inside. The Mobile Police Office visits towns and villages in Surrey every week. The Mobile Police Office visits two places a day and stays for about two hours. You can talk to Police officers face to face. To find out where and when the Mobile Police Office visits go to our website: www.surrey.police.uk/contact-us/mobile-police-office From the home page of our website click contact us to see the link to the Mobile Police Office. Page 10
Section 2 Safer Neighbourhood Police Teams We are your local Police and can help you. There is a Safer Neighbourhood Team covering every town and village in Surrey. We help to make Surrey one of the safest places in England. We like to get to know people. We have meetings where you can come to talk to us. Page 11
Your Safer Neighbourhood Police Team We keep your community safe. We get to know local people. We stop crime. We keep the roads safe. We stop bad behaviour. We have community meetings. Each Safer Neighbourhood Police Team meets with local people. We sometimes have big community meetings to talk about important things. You can also talk to a Police Officer in private. Phone 101. Page 12
Find out about your local team Say hello and get to know your local Police. You will often see a member of your Safer Neighbourhood Police Team out and about. We like to meet local people. Go to our website to find out more: www.surrey.police.uk Click My Neighbourhood on the home page of our website. Use the map to choose which Borough you live in. For example Guildford Borough. The next map further down the page shows your neighbourhood. For example Merrow, Burpham, Slyfield & Bellfields. Your neighbourhood page will tell you about any meetings that are happening. You can also see photos of your local team. Page 13
Neighbourhood Watch schemes Neighbourhood Watch schemes help to keep your local area safe. There are over 3,500 Neighbourhood Watch schemes in Surrey. Phone 101 to find out more about Neighbourhood Watch. Neighbourhood Watch schemes are free to join. They are run by local people working together with the Police. People join together to look out for problems in their street or estate. They put signs up. The signs help to stop crime. Neighbourhood Watch meetings. Drugs They have meetings to talk about crime and staying safe. People get to know each other and look out for each other. Page 14
Section 3 Crime Prevention Surrey is a very safe place to live. It is not likely that a crime will happen to you. It is important to keep yourself, your home and your property as safe as possible. Protect your home Easy Read Factsheet Surrey is one of the safest places in England. How to protect your home from burglars. The chances of your home being burgled are very low. This factsheet will give you tips on how to keep your home safe. We have a set of Easy Read factsheets about crime prevention. They will help you keep yourself and your property safe. They are free. You can print them from our website. See pages 16-17. Fit strong locks on your front and back doors. Fit locks that conform to British Standard BS3621. Page 15
Safety when out and about How to stay safe when you are out and about. Easy Read Factsheet Surrey is one of the safest places in England. The chances of a crime happening to you are very low. This factsheet will give you tips to help you stay safe. It is safer to go out with a friend. P P It is safer to go out in daylight. Easy Read factsheets We have designed a set of eight factsheets. Each factsheet gives you advice about how to stay safe from crime. Protecting your home How to protect your home from burglars. Easy Read Factsheet Surrey is one of the safest places in England. The chances of your home being burgled are very low. This factsheet will give you tips on how to keep your home safe. Fit strong locks on your front and back doors. Protecting your home How to keep your home safe and secure. Top tip: Always lock your doors and windows. Ask your locksmith for locks that meet the latest British Standards. Visitors to your home How to stay safe when people come to your home. Visitors to your home Easy Read Factsheet Most people who come to your home are okay. Bogus callers are people who try to trick their way inside your home to steal things. Bogus callers can be men, women and even children. Staying safe when people come to your home. Top tip: Don t let strangers into your home. If you are not sure about a caller don t let them into your home. Safety when out and about How to stay safe when you are out and about. Safety when out and about Easy Read Factsheet Surrey is one of the safest places in England. The chances of a crime happening to you are very low. This factsheet will give you tips to help you stay safe. P P It is safer to go out with a friend. It is safer to go out in daylight. Staying safe when you go out in the community. Top tip: Stay away from lonely places like alleys. Travelling safely Easy Read Factsheet How to stay safe when you are travelling. Travelling safely Surrey is one of the safest places in England. The chances of becoming a victim of crime when you travel are very low. This factsheet will give you tips on staying safe when travelling in taxis and on buses and trains. See our Safety when out and about factsheet. It includes: What to take out with you. Places to avoid. How to stay safe when travelling. Top tip: Try not to travel alone or at night. Looking after your valuables. What to do if you think you are being followed. Page 16
Easy Read factsheets Internet and phone bullying How to stay safe on the internet and when using your phone. Easy Read Factsheet It is important to stay safe when using the internet and your phone. Tell someone you trust if you are bullied. Examples of what we mean by internet and phone bullying: Nasty text messages. Nasty phone calls. Internet and phone bullying Staying safe on websites and on the phone. Top tip: Only friend people you know on Facebook. Nasty computer messages. Sending rude pictures. Identity theft How to keep your identity safe. Easy Read Factsheet Thieves can use your information to buy things and borrow money. It is important to keep your identity safe. Examples of things you need to keep private and safe: Bank information. Your address. Identity theft Keeping your name and address safe. Top tip: Always shred letters with your address on. Computer passwords. Important documents. Mate crime How to stay safe from people who pretend to be your friend Mate crime Easy Read Factsheet People should treat you fairly and kindly. If anyone treats you badly you must tell someone you trust. Most friends really are friends. P They care about you and treat you fairly. This is about friends who treat you badly. Top tip: Tell people you trust if you are treated badly. Some people might pretend to be your friend and treat you badly. Keeping secrets P How to tell a good secret from a bad secret. Keeping secrets Easy Read Factsheet Never keep a secret that makes you feel worried or scared. Always tell someone you trust. There are good secrets and bad secrets. P Keeping a secret about a suprise birthday party is good fun. Everyone finds out the secret in the end. This is about good secrets and bad secrets. Top tip: Don t keep secrets that make you feel bad. Keeping a secret about crime or abuse is bad. The person wants things to stay secret. Go to our website to see the factsheets. www.surrey.police.uk/accessibility Page 17
Register your property Register your valuables on the Immobilise website. This is free to do. Go to: www.immobilise.com Valuables are things you own like: Computers. Mobile phones. Bicycles. Things like jewellery, cameras and games consoles are also valuables. When the Police find lost or stolen valuables they check the Immobilise website. The website will tell the Police if the valuables belong to you. The Police will contact you and give your valuables back to you. Page 18
Section 4 Reporting Crime It is important to report all crime to the Police. Report crime even if you don t think it is serious. The Police will help you stay safe. They will help to stop bad things happening to you and other people. There are many ways you can report a crime. The Police will listen to you. The information you give the Police will help them stop crime and catch criminals. Page 19
We need your help to stop crime Surrey Police will help to keep you safe. We are on your side. We want you to report crime to us. All crime is wrong. There are many different types of crime, including: Stealing. Damage. Violence. Illegal drugs. Abuse. Dangerous driving. Page 20
Hate crime A hate crime is when a crime is committed against a person because of who they are. A hate crime could be committed against a person for different reasons: Because they are disabled. Because they are gay. Because of their ethnicity. Because of their religion. Because of their gender. Surrey Police take hate crime very seriously and will act quickly when a hate crime is reported. People who commit a hate crime can get tough punishments in court. Page 21
Report crime to the Police You can report a crime if you are a victim or a witness. You are a victim if the crime happened to you. You are a witness if you saw the crime or heard about it. The Police are here to help you. You will not get into trouble. We will help you get the support you need. Someone else can report the crime for you if you need support. A friend, support worker, family member or advocate can report the crime for you. Page 22
Report all Report crime crime to the Police Report crime even if you don t think it s serious. Crime can get worse if it is not stopped early. It can start by someone calling you names and picking on you. If the bullying is not stopped straight away it can get much worse. Reporting crime can help other people. The same people may be bullying other people as well as you. Reporting crime helps the Police to know what is happening in the community and take action. Page 23
How to report a crime In an emergency always phone 999. 999 An emergency is when: a crime is happening a criminal is nearby someone is at risk of injury or violence. If it is not an emergency: Phone 101 To talk to your local Police Go to our website: https://my.surrey.police.uk/report/ If you know anything about a crime and do not want to give your name phone: Crimestoppers on 0800 555 111. Page 24
What happens when you report crime The Police will talk to you to find out what happened. This will help them catch criminals and solve crimes. The Police may visit you at home or ask you to come to a police station. This will help them catch criminals and solve crimes. They will write down what you tell them. This is called making a statement. You will not have to make a statement on your own. If you are a vulnerable person you must have someone with you to support you. They are called an appropriate adult. Surrey Police has special interview rooms. The rooms are very comfortable. They have video cameras which record your interview. Page 25
Keeping you safe People will help to keep you safe. Someone from Surrey Police may visit you to talk about staying safe. They might not wear a uniform. They will have an ID card. They will talk to you about keeping yourself and your property safe. Your supporters may have a meeting to plan how to protect you. This is called a safeguarding meeting. Advocacy support. Surrey Disabled People s Partnership can find you an independent advocate. Phone: 01483 750973 Text: 07561 392818 They can help you at meetings and help you understand information. Page 26
Victim Support There is help for victims of crime. The Police may give your name and address to Victim Support. Victim Support is a charity whose staff can help you. They will: Listen to how you feel. Tell you what may happen next. Help you get any extra support you need. Tell you about any money you can claim. To find out more: Go to: www.victimsupport.org.uk Phone: 0845 30 30 900 Page 27
The Police will investigate the crime The Police will do all they can to catch who did the crime. If the Police catch who they think did the crime they will interview them. The person is called the suspect. There may be more than one suspect. If they have enough evidence they may charge the suspect with the crime. The suspect can be given a caution. A caution is a written warning. The caution is kept on record and may count against them if they commit another crime. The suspect may be taken to court for a trial. This is to find out if they are guilty. It may take a few months for the trial to get to court. Page 28
Going to court as a victim or a witness You may need to go to court to say what happened. You will get lots of support if you need to go to court. Special measures. Special measures can help you feel more comfortable in court. The Judge may take off his or her wig. An intermediary can support you in court. Screens in court so you can t see the suspect. Giving your evidence by video in another room. Page 29
Your notes If you have been a victim or a witness of a crime use this page to write notes about what happened. Page 30
Section 5 Support and advice What to do about problems you might have. Bad things do not happen very often. There are many other people who will help you as well as the Police. Surrey is a very safe place to live. You have the right to live your life free from abuse and harm. Ask for help when you need it. Page 31
Anti-social behaviour This is when people scare you or damage things. Tell the Police about things like: Damage and vandalism. Rowdy behaviour. People picking on you. Drunk behaviour in the street. Drug dealing. Dangerous driving. Sexual abuse hate Eggs thrown at your door or nasty letters posted to you. If you ever feel in danger phone 999 for the Police. Page 32
Anti-social behaviour Your local council will help with some anti-social behaviour. Tell your local council about things like: Dumping rubbish Litter and dumped rubbish. Abandoned cars. Graffiti. Noisy neighbours & loud music. See page 53 for the phone numbers of all the local councils Writing in graffiti Surrey. If someone you share a home with is causing problems talk to your support staff or your landlord. You should have a tenancy agreement. This is a contract that says how everyone living in your home should behave. Page 33
Domestic abuse Domestic abuse Domestic abuse is when someone you are close to treats you badly. Domestic abuse happens to men as well as women. The person who abuses you could be a member of your family like a brother, sister, mother or father. They could be a partner like a boyfriend, girlfriend, husband or wife. Domestic abuse includes things like: Stopping you going out and stopping you talking to your friends. Shouting at you. Hurting you. Keeping your money from you. Making you have sex when you don t want to. Page 34
Domestic abuse Domestic abuse is wrong and you can get help. It is never your own fault if you are being abused. The Surrey Against Domestic Abuse Partnership has a website. www.surreyagainstda.info You can also phone them for support and advice. YourSanctuary Surrey 24 hour helpline: 01483 776822 The Police will also help you. If you ever feel in danger phone 999 for the Police. Page 35
Domestic abuse Fire safety Keep your home safe from fire. The Surrey Fire and Rescue Service will visit your home and give you advice about fire safety. This is a free service. Phone: 0800 085 0767 to book a free home fire safety visit. Some fire safety tips. P Fit smoke alarms in your home and test them every week. Don t use candles near things that can catch fire like curtains. Don t overload plug sockets in your home. P Always use a fireguard in front of an open fire. Page 36
Fire safety Have a plan so you know how to get out of your home safely. Don t block exits from your home. Keep your keys near your door, but out of sight. P Always put cigarettes out properly. Never smoke in bed. P Always keep a phone by your bed at night. P Always watch pans when you are cooking. Never leave them alone. Don t try to put out fires yourself. Leave the house and phone 999 for the fire service. Page 37
The chances of your home being burgled are very low. This factsheet will give you tips on how to keep your home safe. Ask your locksmith for locks that meet the latest British Standards. Bogus callers can be men, women and even children. If you are not sure about a caller don t let them into your home. Home safetyhome safety Keep your home safe from burglars. Protecting your home Easy Read Factsheet Surrey is one of the safest places in England. Fit strong locks on your front and back doors. How to protect your home from burglars. Visitors to your home How to stay safe when people come to your home. Easy Read Factsheet Most people who come to your home are okay. Bogus callers are people who try to trick their way inside your home to steal things. See page 16 for information about our Easy Read Factsheets called Protecting your home and Visitors to your home. Make sure your home has good locks on the doors and windows. Lock your doors when you are at home and when you go out. Fit a safety chain to your door and use it when answering the door. Page 38
Home safety Never let a stranger into your home. Bogus callers are people who come to your home. They try to sell you things or trick their way inside. You can get a free sticker pack for your front door. The Consumer Protection from Unfair Trading Regulations 2008 WARNING We do not deal with uninvited traders PLEASE LEAVE AND DO NOT RETURN Failure to do so is a criminal offence Surrey County Council Trading Standards They tell uninvited traders to leave you alone. Phone Surrey Trading Standards on 03456 009 009 for a free sticker pack. Surrey Police Stick this outside your front door Give someone you trust a spare key for your home. If you get locked out of home contact the person who has your spare key. If you get locked out of home and you are not able to contact someone you trust, phone the Police on 101. Page 39
Illegal Home drugs safetyidentity theft It is important to keep your private information safe. Never tell people your address, bank details or website passwords. Shred any letter or information that has your address on before you throw it away. Thieves can use your information to buy things and borrow money. See our factsheet about identity theft for more advice. Identity theft Easy Read Factsheet How to keep your identity safe. Thieves can use your information to buy things and borrow money. It is important to keep your identity safe. Go to page 17 to find out more. Examples of things you need to keep private and safe: Bank information. Your address. Computer passwords. Important documents. Page 40
Illegal drugs There are many drugs that are illegal. This means that it is against the law to use them or have them in your home. Surrey Police want to protect people from drugs. We want to know if people in your area are using or selling illegal drugs. Keep yourself safe. People involved in drugs often commit other crimes too. Don t get involved with anyone who uses or sells illegal drugs. Report crime to the Police by phoning 101. Or phone Crimestoppers if you don t want to say your name on 0800 555 111. Page 41
Internet safetyinternet safety Take care when you talk to people on the internet. Most people are friendly, but some can be nasty. Be careful when using websites like Facebook, Twitter and dating websites. Only be friends with people you know and trust on websites like Facebook and Twitter. You can say no if someone wants to be your friend. Never agree to meet up with people you don t know, or you are not sure about. See our factsheet about internet and phone bullying. Internet and phone bullying How to stay safe on the internet and when using your phone. Easy Read Factsheet It is important to stay safe when using the internet and your phone. Tell someone you trust if you are bullied. Go to page 17 to find out more. Examples of what we mean by internet and phone bullying: Nasty text messages. Nasty phone calls. Nasty computer messages. Sending rude pictures. Page 42
Lost pets and lost property The Police no longer help with lost animals. Your local council has a dog warden who helps with lost and found pets. See page 53 for local council phone numbers. A vet will microchip your pet. It will cost you money. A microchip is put under the skin of your pet. It has your address on. If your pet is found it can be returned to you. If you lose or find something valuable report it to your local Police Station. Lost property sometimes gets handed in to a Police Station. Register your valuables on the Immobilise website - see page 18 to find out more. Page 43
Internet Mate crime safety Mate crime Some people may say they are your friend but treat you badly. They might do things like: Mess up your home. Get you to pay for everything. Take your things or your money. Be nasty to you. Report mate crime. If a friend is treating you badly tell someone you trust because this is abuse. See page 47 to find out how to report abuse. If it is a crime the Police will help. Mate crime How to stay safe from people who pretend to be your friend Easy Read Factsheet People should treat you fairly and kindly. If anyone treats you badly you must tell someone you trust. Most friends really are friends. P They care about you and treat you fairly. Find out about our Mate Crime factsheet on page 17. Some people might pretend to be your friend and treat you badly. Page 44
Missing persons Missing persons When is someone a missing person? If you haven t seen someone for a while and you think they may be in danger tell the Police. Phone 101 If the person missing is vulnerable tell the Police straight away. A person might be vulnerable if they: Are very young. Have a learning disability. Are depressed. Are elderly. Take medication. The charity Missing People can help search for missing people and give you support. Phone: Website: 116 000 phonecalls are free www.missingpeople.org.uk Page 45
Internet Mate Nuisance crime safety phone calls and texts This is when people try to sell you things or are nasty to you. You can stop many unwanted calls. You can make your phone number ex-directory. This stops a lot of sales calls. Contact your phone company for help. Register with the Telephone Preference Service (TPS) by phoning 0845 070 0707. This will stop many companies phoning you. Tell the Police if you get nasty phone calls or text messages. This is when people say nasty things to you or stay silent. Save any nasty messages you are sent to help the Police to catch the person sending them. The Police will help to get your phone number changed. Page 46
Missing persons Safeguarding adults All abuse is wrong. When someone does bad things to you this is called abuse. Abuse is things like: Not caring for you. Tricking you out of your money. Being nasty or violent to you. Sexually abusing you. Report abuse. In an emergency phone 999 for the Police. The Surrey Safeguarding Adults Board protects people from abuse. Report abuse by phoning 0300 200 1005. In the evenings, at night and weekends phone the Emergency Duty Team on: 01483 517898. Page 47
Internet Scams Mate crime safety Scams A scam is when people try to trick you out of your money. Never borrow money from, or give money to someone who comes to your home. **** Never tell anyone the PIN number for your bank cards. Your bank will never ask you for your PIN number. Emails and phone calls asking you for your PIN number are scams. Never do any of these things: Never send money to people you don t know. Never give your bank cards to someone you don t know. Never reply to text messages or missed calls from people you don t know. Never reply to emails from people saying they will give you money. Tell the police about scams. Phone: 101 Page 48
Stalking This is when someone won t leave you alone when you have asked them to. Stalking can include things like: Following you. Waiting outside your home. Sending you lots of messages. Phoning you all the time. Go to a safe place, like a shop, and ask for help if you think you are being followed. Stalking doesn t happen very often but can be very scary.. Stalking is wrong. The Police will help you stop it. Tell the Police if someone is stalking you. Page 49
Safety when out and about How to stay safe when you are out and about. Easy Read Factsheet Surrey is one of the safest places in England. The chances of a crime happening to you are very low. This factsheet will give you tips to help you stay safe. It is safer to go out with a friend. P P It is safer to go out in daylight. Travelling safely Stay safe when you are travelling. Always book a taxi in advance. This is safer than having to look for a taxi. Try not to travel alone on buses and trains. P It is best to travel with another person. Try not to travel at night. P It is safer to travel in daylight. See our Easy Read Factsheets. Safety when out and about How to stay safe when you are out and about. Easy Read Factsheet Surrey is one of the safest places in England. The chances of a crime happening to you are very low. This factsheet will give you tips to help you stay safe. P P It is safer to go out with a friend. It is safer to go out in daylight. Travelling safely How to stay safe when you are travelling. Easy Read Factsheet Surrey is one of the safest places in England. The chances of becoming a victim of crime when you travel are very low. This factsheet will give you tips on staying safe when travelling in taxis and on buses and trains. See our Safety when out and about factsheet. It includes: What to take out with you. Places to avoid. Looking after your valuables. What to do if you think you are being followed. See page 16 for information about our factsheets called Travelling safely and Safety when out and about. Page 50
Travelling safely If you get lost it is best not to ask a stranger for help. Ask someone in a uniform, or go to a safer place like a shop, train station or a Police station. ICE Card In Case of Emergency P Fill in an In Case of Emergency (ICE) Card and take it out with you. You can get a free ICE Card if you live in Surrey. Phone Office Services on 01372 724425 to ask for an ICE Card. Keep your car safe from thieves. Always lock the doors and the boot of your car. If you have a garage always park your car in it. Never park your car in a dark area. P Remove the keys. Close the windows and sunroof. Don t leave anything like clothes, bags or money inside your car. Page 51
Trick or treating Trick or treating At Halloween many children like to go trick or treating. They knock on people s doors asking for sweets. You don t have to answer your door. Copy or cut out the sign below and put it on your front door to tell children that you don t want to take part. Page 52
Local councils Local in councils Surreyin Surrey Elmbridge Borough Council Phone: 01372 474474 Epsom & Ewell Borough Council Phone: 01372 732000 Guildford Borough Council Phone: 01483 505050 Mole Valley District Council Phone: 01306 885001 Reigate & Banstead Borough Council Phone: 01737 276000 Runnymede Borough Council Phone: 01932 838383 Spelthorne Borough Council Phone: 01784 451499 Surrey Heath Borough Council Phone: 01276 707100 Tandridge District Council Phone: 01883 722000 Waverley Borough Council Phone: 01483 523333 Woking Borough Council Phone: 01483 755855 Page 53
This booklet was developed by Mike Leat from The Clear Communication People Ltd in partnership with Liane Jarman from Surrey Police. The development of this booklet was made possible by funding from The Learning Disability Partnership Board in Surrey. Go to www.surreypb.org.uk to find out more. Version 1 - February 2014 Special thanks to Sarah Denny, Michael Beale and Nicola Cooke The Clear Communication People Ltd user consultants for their hard work in helping to write this booklet. Special thanks also to Barry Hobbs (KAG Advocacy) and members of the Surrey Self Advocacy Network for their support and advice. Thanks also to VoiceAbility and Surrey Disabled People s Partnership for their support. Easy Pics imagebank The Clear Communication People Ltd Photosymbols used - go to www.photosymbols.com Phone 101 to talk to the Police. Phone 999 in an emergency. For more advice visit the Surrey Police website: www.surrey.police.uk PLOD (Police Link Officers for Deaf people) Surrey Police has Link Officers who have been trained to work with deaf and deafblind people. If you are hard of hearing or speech impaired, The Clear textphone Communication on 18001 People 101 (non-emergency) or 18000 (emergency) or text us on 07786 [ Option 204020 Set One or - 999. Prism ] (register at www.emergencysms.org.uk for the 999 texting service) You can also email us at plod@surrey.pnn.police.uk The Clear Communication People Ltd Go to: www.communicationpeople.co.uk to find out more about our work