SAP Travel OnDemand - Make Travel Simpler and Focus More on Business Goals ASUG 3709 Hendrik Vordenbaeumen SAP AG
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Agenda Trends / Pain Point / Goals in Travel & Expense Management SAP s approach to Cloud and Travel Management What solution is for whom SAP Travel OnDemand The Approach to Build a people (role) centric solution SAP Travel OnDemand The Solution SAP Travel OnDemand Demo SAP Travel OnDemand The Roadmap Wrap-up 2013 SAP AG. All rights reserved. 2
Agenda Trends / Pain Point / Goals in Travel & Expense Management SAP s approach to Cloud and Travel Management What solution is for whom SAP Travel OnDemand The Approach to Build a people (role) centric solution SAP Travel OnDemand The Solution SAP Travel OnDemand Demo SAP Travel OnDemand The Roadmap Wrap-up 2013 SAP AG. All rights reserved. 3
Trends / Pain Point / Goals in Travel & Expense Management (From a Corporate View) Rising travel costs Increasing globalization Increased/ Decreased business travel Cloud solutions Social networking Mobility 2013 SAP AG. All rights reserved. 4
Pain Points in Travel (From a Traveler Point of View, Selection) Lost Receipts? My allowance? How to get around? Do I need a visa? Less Service! Fun to travel? Expense report anytime? Learning of others, why not us? Give me mobility, but 2013 SAP AG. All rights reserved. 5
Agenda Trends / Pain Point / Goals in Travel & Expense Management SAP s approach to Cloud and Travel Management What solution is for whom SAP Travel OnDemand The Approach to Build a people (role) centric solution SAP Travel OnDemand The Solution SAP Travel OnDemand Demo SAP Travel OnDemand The Roadmap Wrap-up 2013 SAP AG. All rights reserved. 6
Most Comprehensive Portfolio of Cloud Applications Loosely Coupled Line of Business Cloud Solutions Cloud Suites SuccessFactors BizX Employee Central Global Core HR Global Cloud Payroll End-to-End Talent Management Customer OnDemand Sales Service Marketing Social Customer Engagement SAP Financials OnDemand Core Financials Sales and Purchase Order Processing Project Management SAP Travel OnDemand Travel Management Ariba Strategic Sourcing Contract Lifecycle Management Supplier Management SAP Business ByDesign Cloud ERP for upper, mid, and subsidiaries from 50 to 1,000 employees SAP Business One OnDemand Small business essentials 10 to 100 employees Cross-Solutions: Social (SAP Jam)/Analytics/Mobility/Business Networks SAP HANA 2013 SAP AG. All rights reserved. 7
ORCHESTRATION SAP Travel Management Overview Deployment/Product Options On DEVICE Mobile On DEMAND LoB on Demand SAP Travel OnDemand On PREMISE ORCHESTRATION SAP TM OnPremise 2013 SAP AG. All rights reserved. 8
SAP Travel Management The House of Travel SAP Travel SAP Management Travel Analytics OnDemand/HANA: Simulation, Third-Party data integration, Bench Marking, etc. Mobile Travel Apps Travel Management on ERP On Premise) Mobile Travel Apps Travel OnDemand (SaaS/Cloud) 4,100+ active customers 25 pre-configured country versions, used in 100+ countries 120+ Mio. Expense Reports 6+ Mio. end users Fast Implementation Packages SAP ERP Integration on the fly Full functionality Mobility Anytime, Anywhere 20 pre-configured country versions, ready for use in 100+ countries Service offerings (with partners) like expense audit, VAT reclaim support, Online booking, etc. 2013 SAP AG. All rights reserved. 9
Agenda Trends / Pain Point / Goals in Travel & Expense Management SAP s approach to Cloud and Travel Management What solution is for whom SAP Travel OnDemand The Approach to Build a people (role) centric solution SAP Travel OnDemand The Solution SAP Travel OnDemand Demo SAP Travel OnDemand The Roadmap Wrap-up 2013 SAP AG. All rights reserved. 10
Cloud Involves a Paradigm Shift A new business relationship between SAP and its customers SAP Deploy, maintain, and deliver software solutions all the way through consumption Ensure continuous business relevance Different Pricing Model Customers Increase business agility with rapid timeto-value Reduce risks and decrease costs of IT initiatives Always stay current with best business practices Extensibility concept IdeaScale 2013 SAP AG. All rights reserved. 11
SAP Travel OnDemand It All Starts with 2013 SAP AG. All rights reserved. 12
SAP Travel OnDemand Designed for the Way you Work A People-Centric Cloud Solution Wireframes Prototypes Design and Build! Personas/Storyboards for Travelers and Admin Assistants Summary of pain points Ideation Hypothesis Design Principles Design concepts Feasibility Assessment User interviews Competitive/Market Analysis Subject Matter Expertise Existing solution review Ideation 2013 SAP AG. All rights reserved. 13
Agenda Trends / Pain Point / Goals in Travel & Expense Management SAP s approach to Cloud and Travel Management What solution is for whom SAP Travel OnDemand The Approach to Build a people (role) centric solution SAP Travel OnDemand The Solution SAP Travel OnDemand Demo SAP Travel OnDemand The Roadmap Wrap-up 2013 SAP AG. All rights reserved. 14
SAP Travel OnDemand It All Starts with the Traveler, and Then Comes the Process Plan the trip Reimbursement Trip approval Approval Book the trip Travel Audit On Trip Expense Report 2013 SAP AG. All rights reserved. 15
SAP Travel OnDemand The Traveler-Centric Application That Empowers Your Travelers to Spend Money Wisely User Experience Mobility Process Automation Compliance Analytics (ERP) Integration Travel OnDemand 2013 SAP AG. All rights reserved. 16
User Experience (Web UI) Consumer grade user interface, continuously improved by user feedback No end-user training required, but onboarding, first use, etc., help available Clear call to action Smart policy guidance Integrated travel request Integrated travel booking/itinerary Email confirmations and notifications Easy expense entry for cash expenses Easy handling of non-travel-related Expenses 2013 SAP AG. All rights reserved. 17
Mobility Support of all major device technologies (ios iphone/ipad, Android, BlackBerry, Windows 8 planned for 2013) Expense/Receipt submission via mobile device (including attachments) Expense/receipt submission via email (private email address can be added) Expense report creation Selected offline capabilities OCR integration Expense and Trip approvals (Managers) Approval from emails 2013 SAP AG. All rights reserved. 18
Compliance Customizable, multi-level approval processes include soft approval for Expense Report, Travel Itinerary, and Travel Request 19 Legal/Tax country versions Enforce policy: e.g., Receipt mandatory flag Limit per expense type, mandatory attendee listing, automated/ mandatory itemization Exception handling of Online Booking Tool transferred to Travel OnDemand Custom expense types Pro-active policy guidance 2013 SAP AG. All rights reserved. 19
Process Automation Trip approvals are automatically turned into an expense report Online booking creates a Travel Plan/ itinerary in Travel OnDemand Expense submitted from a mobile device or email are automatically matched to expense report Credit card feeds automate the creation of expenses Mobile/email Expenses are automatically merged with Credit Card Items OCR enables, for example, automatic itemization Full integration to Office for notification and status information 2013 SAP AG. All rights reserved. 20
Analytics/Operational Reporting Full reporting across all data (Request, Plan, Expense Report) Pre-Delivered reports, including auto-run option Operational Reporting per role (traveler, manager, auditor, etc.) Fast reporting based on HANA base technology Integration with OnPremise BI (out-of-the-box) 2013 SAP AG. All rights reserved. 21
SAP ERP: IDoc XML SAP, Non-SAP (e.g., JDE, PeopleSoft, etc.): WebService, XLS, or preconfigured PI content (ERP) Integration Leverage Core Data and Processes in the Cloud Trip Bookings Creation of itineraries Itineraries Booking status update Mass Scanning FI: Expense Report & Journal Entries Reimbursement data FI G/L postings HCM: Expense Report Reimbursement data Taxable amounts (payroll) OEM Partner OCR Receipt itemization Travel OnDemand FI: Updates Payment status update Exchange rate update Credit cards Import of feeds Analytics CO: Master data Cost center Project/Networks Internal order Sales order OEM Partner Maps Integration Mileage Calculation HCM: Master data Employee data 2013 SAP AG. All rights reserved. 22
Agenda Trends / Pain Point / Goals in Travel & Expense Management SAP s approach to Cloud and Travel Management What solution is for whom SAP Travel OnDemand The Approach to Build a people (role) centric solution SAP Travel OnDemand The Solution SAP Travel OnDemand Demo SAP Travel OnDemand The Roadmap Wrap-up 2013 SAP AG. All rights reserved. 23
Demo 2013 SAP AG. All rights reserved. 24
Agenda Trends / Pain Point / Goals in Travel & Expense Management SAP s approach to Cloud and Travel Management What solution is for whom SAP Travel OnDemand The Approach to Build a people (role) centric solution SAP Travel OnDemand The Solution SAP Travel OnDemand Demo SAP Travel OnDemand The Roadmap Wrap-up 2013 SAP AG. All rights reserved. 25
Quarterly Release Strategy Fast Track to Our Customers 1. Version 1203 2. Version 1206 3. Version 1209 4. Version 1211 5. Version 1302 MARCH 2012 MAY 2012 SEPTEMBER 2012 NOVEMBER 2012 FEBRUARY 2013 Commitment to quarterly releases, enhancing functional and global footprint Agile dev approach with goal of responsiveness and frequent enhancements Engaging customer feedback via traditional AND social/co-innovation channels 2013 SAP AG. All rights reserved. 26
Travel OnDemand 1305 The May 2013 version Planned for May 2013 Architecture Extensibility Enhancements Integration Itinerary Management integration Direct Payment via Service partner (Europe) ERP Extractors Mobile Advanced expense capturing Travel insight Functional enhancements (deal closer driven) Pre-Trip / Travel Plan Approval Process (MSA) US Per Diem (GSA) Budgeting enhancements Sunshine Act enhancements Auditor: Create Expense Report OCR Enhancements Analytics / Reporting Enhance data sources for ER, Travel Plan, Request to create as many reports as customer wants with ALL in SAP Travel OD available data Provide additional standard reports Countries 1 new tax & legal country version (Sweden) 2013 SAP AG. All rights reserved. 27
SAP Travel OnDemand 2013 A People-Centric, End-to-End Solution Budgeting for managers Plan the trip Service Partner Travel Plan/Itinerary Management Credit Cards Reimbursement Trip approval Mobile GPS/ Maps Approval Book the trip BW Integration Travel Email Audit On Trip Expense Report e-receipts/ OCR 2013 SAP AG. All rights reserved. 28
SAP Travel OnDemand 2013+ (Vision) A People-Centric, End-to-End Solution Third-party evaluation tools Budgeting for managers Plan the trip Service Partner Travel Plan/Itinerary Management Sustainability Credit Cards Reimbursement Trip approval Mobile Shared Service Center Integration GPS/ Maps Approval Book the trip BW Integration Travel Analytics (on HANA) Email Audit On Trip Gamification Location-Based Services (Partner) Expense Report Trip Collaboration/ Social Networking e-receipts/ OCR Telepresence/Video Conference Integration 2013 SAP AG. All rights reserved. 29
Partnering to Support Entire Trip Lifecycle Investing in Both Distribution and Development Ecosystem Credit Cards (including FI reconcile) Plan the trip Itinerary Management Q1/2013 De-tokenize ACH Q1/2013 Payment Solution Q1/2013 Reimbursement OCR Trip approval Mobile services (location-based services, OBT, etc.) 2013 NFC Payments (integrated) 2013 Approval Archive Tokenization Book the trip Online Booking Tools (GetThere, Amadeus, i:fao) Service First-level support 2013 Service Auditing 2013 Audit Expense Report On Trip Security/Risk Management 2013 VAT Reclaim 2013 Picture Prep 2013 2013 SAP AG. All rights reserved. 30
Agenda Trends / Pain Point / Goals in Travel & Expense Management SAP s approach to Cloud and Travel Management What solution is for whom SAP Travel OnDemand The Approach to Build a people (role) centric solution SAP Travel OnDemand The Solution SAP Travel OnDemand Demo SAP Travel OnDemand The Roadmap Wrap-up 2013 SAP AG. All rights reserved. 31
Key Points to Take Home Native, Automated ERP Integration Product Vision and SAP Cloud Investment Modern (Mobile) People-Centric User Experience Global and Local Capabilities/Compliance Integration to Leading Travel Engines 2013 SAP AG. All rights reserved. 32
SAP Travel OnDemand Resources SAP.com: www.sap.com/travelondemand 2013 SAP AG. All rights reserved. 33
Thank you! Hendrik Vordenbaeumen Product Management - Vice President SAP Travel Management Solutions SAP AG Dietmar-Hopp-Allee 16 69190 Walldorf Germany T +49 6227 747194 M +49 160 668 9385 E H.Vordenbäumen@sap.com
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