PROGRAM ASSESSMENT Program Mission, Program Educational Objectives, and Program Outcomes Department of Aviation and Technology, College of Engineering, San Jose State University Degree Program: M.S. Quality Assurance Location: IS 111 Program Coordinator: Ali Zargar, Graduate Coord. Phone/ Email: 408-924-3194/3190 References: http://www.engr.sjsu.edu/avtech/documents/progs/msqa.html http://www.sjsu.edu/ugs/assessment/programs/engineer/technology/ (under construction) PROGRAM MISSION: Program Mission: To prepare students for increasing levels of responsibility in industry and business management with focus on the areas of Quality Systems development, Industrial Systems Management, Six-Sigma quality, as well as ISO and TL 9000 quality system standards, through a combination of theoretical and analytical techniques with practical management and communication skills. PROGRAM EDUCATIONAL OBJECTIVES (PEOs): PEOs should be aligned with the Program Mission Program Educational Objectives PEO 1 PEO 2 PEO 3 PEO 4 PEO 5 List PEOs A strong foundation beyond the undergraduate level in their chosen discipline as well as in mathematics and statistics, to successfully compete for technical quality management positions in the local, national and global industry and service sectors, advance in their current position, or pursue doctoral studies. Professional and lifelong learning skills to be able to apply and extend theory to solve practical contemporary quality management problems. The expertise necessary to design and implement quality control systems in a range of applications in industry and business with particular focus on high technology manufacturing, health care delivery, and biomedical services and industries. Strong verbal and written communication skills, including the ability to read, write, and comprehend technical documents. Think and work independently to perform design and in-depth analysis in solving open-ended quality assurance challenges. PROGRAM OUTCOMES (POs): POs should be aligned with the PEOs MSQA Program Outcomes or Student Learning Objectives that are distinct from the Program Educational Objectives above are listed here in draft form. They are not yet fully developed. Program Outcomes PO 1 PO 2 PO 3 PO 4 List POs The analysis of quality systems to determine their adequacy and effectiveness Six-Sigma quality and breakthrough management systems development and implementation using the DMAIC model for improvement Analytical methods for characterization of product and processes and their associated controls Quality system standards for routine use in industry applications for Page 1 of 5 Revised: 06/21/2011
PO 5 PO 6 both hardware and software development Strategies to develop company infrastructure to assure delivery of quality products and services Best practices for quality systems management in a variety of environments The mapping of PEOs to POs has not been accomplished as of Spring 2011. It is planned for Fall 2011. PROGRAM EDUCATIONAL OBJECTIVES TO PROGRAM OUTCOMES: PEOs PEO 1 PEO 2 PEO 3 PEO 4 Program Outcomes POs PO 1 PO 2 PO 3 PO 4 PO 5 PO 6 The mapping of POs to Course Learning Outcomes has not been accomplished as of Spring 2011. It is planned for Fall 2011. The current list of learning outcomes for each course is provided at the bottom of this document. A comprehensive grid of outcomes vs. courses will be developed to see where outcomes are being introduced and reinforced. PROGRAM OUTCOMES TO COURSE LEARNING OUTCOMES: POs PO 1 PO 2 PO 3 PO 4 Courses Course 1 Course 2 Course 3 Course 4 Course 5 Course 6 SCHEDULE OF ASSESSMENT ACTIVITIES: PEOs and POs Timeline Assessment Please complete the schedule of assessment activities below by listing all Program Educational Objectives and all Program Outcomes (POs) or Student Learning Outcomes (SLOs). This schedule is meant to be fluid; providing a proposed schedule for future assessment while at the same time, providing a record of your efforts as the program planning cycle progresses. Program Educational Objectives (PEOs) Timeline Assessment Please complete the schedule of assessment activities below by listing all Program Educational Objectives (PEOs) related to the following activities: Alumni Assessment, Employer Assessment, and others by number down the left column and indicating when data were/will be collected (C), assessed (A) and when they were/will be discussed (D) by your faculty. You can also schedule/track program changes resulting from your assessment activities by indicating an I (implemented changes) where relevant For the QA graduate program assessment, term paper assignments in Tech235 and the MS project/thesis reports were used to assess the graduate program learning objectives (GPEO). Semester Program Start Semester of End of Program PEOs F07 S08 F08 S09 F09 S10 F10 S11 F11 S12 1 C,C C,C A,D I C,C C,C A,D I 2 C,C C,C A,D I C,C C,C A,D Page 2 of 5 Revised: 06/21/2011
3 C,C C,C A,D C,C C,C A,D I 4 C,C C,C A,D I C,C C,C A,D I 5 C,C C,C A,D I C,C C,C A,D Program Outcomes (POs) Timeline Assessment Please complete the schedule of assessment activities below by listing all Program Outcomes (POs) related to the following activities: Alumni Assessment, Employer Assessment, and others by number down the left column and indicating when data were/will be collected (C) and when they were/will be discussed (D) by your faculty. You can also schedule/track program changes resulting from your assessment activities by indicating an I (implemented changes) where relevant This work has not yet been started (as of Spring 2011) Semester Program Start Semester of End of Program POs F-- S-- F-- S-- F-- S-- F-- S-- F-- S-- 1 2 3 4 The current list of learning outcomes for each course is provided here. A comprehensive grid of outcomes vs. courses will be developed to see where outcomes are being introduced and reinforced. MSQA Course-Level Learning Objectives Tech 200: Research Methods for Engineering and Technology 1. Use the language and vocabulary of research methods in technology. 2. Recognize research priorities and benchmark research studies in their technical content areas of interest. 3. Differentiate among the common research methodologies with respect to their applicability, usage, advantages, and disadvantages. 4. Outline research procedures and methods that are practical, replicable, and theoretically sound. 5. Write an acceptable précis (research project proposal). 6. Critically evaluate research done by others, being able to identify both strengths and weaknesses in design. 7. Use the principles of validity and reliability in analyzing and constructing research. 8. Apply accepted ethical practices to their research efforts. 9. Utilize statistical techniques to analyze research data. Tech 230: Six-Sigma and Continuous Improvement Systems Management 1. Define 6σ, what it is and where it is used. Page 3 of 5 Revised: 06/21/2011
2. Explain the need for 6σ quality; 3. Understand and apply the DMAIC methodology for breakthrough and incremental improvements; 4. Understand the need for addressing organizational change in conjunction with 6 σ; 5. Create an improvement plan that promotes a sense of urgency and direction for the organization; 6. Select from the appropriate improvement tools to become better problem solvers; 7. Understand the practical benefits and limitations of applied statistical methods. Tech 231: System Reliability and Maintainability 1. Understand the fundamental concepts of reliability in product design and production 2. Determine the requirements and procedures for establishing and measuring mechanical and electronic systems reliability 3. Select appropriate mathematical models to predict, control-, analyze, and improve engineering systems reliability 4. Design and implement reliability-related programs and organizational management to ensure acceptable quality functions 5. Evaluate control techniques and testing procedures pertinent to systems reliability Tech 232: Advanced Statistical Process Control 1. Describe the fundamental notions behind variation from management and technical perspectives 2. Describe the language and compute the statistics associated with SPC 3. Identify relevant data and how to gather, analyze and present them in efficient ways 4. Identify the tools used in identifying and solving problems associated with processes Tech 233: Design and Analysis of Experiments 1. Identify problems or potential problems in a given process 2. Plan and conduct experimental designs 3. Interpret the results 4. Make recommendations in choosing a course of action to improve productivity. Tech 234: Quality System Management: ISO 9000 and 14000 1. Identify and explain planning stages, necessary resources, and documentation processes for compliance to ISO 9000 for company management and ISO personnel in an organization 2. Present the background and rationale for each activity in the process, and provide implementation examples using ISO 9000 requirements 3. Deal with the management system in general and quality management system in particular including the identification of specific requirements of ISO 9001 and ISO 14001 4. Be able to apply core management concepts to improve organizations' ability to effectively use ISO systems for product design, development and production. Tech 235: Measurements System Analysis Page 4 of 5 Revised: 06/21/2011
Upon successful completion of this course, students will be able to understand: 1. History and philosophy of measurement 2. Mathematics and Statistics: Their Use in Measurement 3. Uncertainty of Measurement 4. Measurement Parameters 5. Principle of Measurement Systems 6. Management of measurement systems. Tech 239: Design Assurance in Product Development 1. Understand the theory and application of systems engineering as applied to new product development and quality assurance. 2. Apply systems engineering to the project development cycle. 3. Translate product requirements into engineering specifications. 4. Complete a systems project in laboratory work. 5. Describe the importance of quality in all phases of a product life cycle and how to incorporate the quality principles into the design, manufacture, usage, service and phase out of products. 6. Demonstrate skills in project planning, simulation, implementation, and reporting. Page 5 of 5 Revised: 06/21/2011