Risk Identification Check list Teacher / Leader Qualifications Sydney Surf School Pty Ltd trading as Collaroy / Long Reef Surf school, Palm Beach Surf School & Manly Surf School meets the Educational Requirements in relation to qualifications, DET Child protection procedures and insurance policies. Matt Grainger (Director of Sydney Surf School Pty Ltd) 1983-1986 Employed by Warringah Council as a surf instructor for the Learn to Surf Program at Collaroy Beach, Australia s first surf school. 1986-1991 Employed by Warringah Council as Head Coach for the Learn to Surf Program. 1991 Completed a Bachelor of Arts Degree in Leisure Studies at the University of Technology, Sydney. 1991-1995 Recreation Officer for the Royal Far West Children s Health Scheme. 1995-2004 Director of Sydney Surf School Pty Ltd. New South Wales Coaching Director, Surfing Australia. 1996-2002 Level 1 Coaching Accreditation Presenter. (Surf Coaching) Australian Coaching Council and Surfing Australia. Sydney Surf School Pty Ltd 1996-2002 Obtained the exclusive permit for Manly Council to operate Learn to Surf Classes. 1996 2004 Current Licences and Insurance Cover. Sydney Surf School trading as Manly Surf School and Palm Beach Surf School obtained the exclusive Surfing Australia Licence to conduct Surf Schools on the Northern Beaches of Sydney. Surfing Australia selected Manly Surf School due to its quality assurance and attention to detail regarding equipment, coaching staff, risk management procedures, emergency plans and Business Plans. Sydney Surf School has $20,000 million Public Liability Insurance Cover with Surfing Australia (Certificate Of Currency attached). Warringah Council is listed on the policy. Workers Compensation with GIO Insurance All cover is related to Surf School operations and surfing activities. Warringah Council is indemnified from surf coaching activities and claims. No claims have been made in 8 years of operation. 1996-2004 Manly Surf School obtained contracts to operate Learn to Surf Programs for NSW Department of Sport & Recreation, Kuring gai Council, Drummoyne Council, Manly Council, Rip Curl and Quiksilver. 1997-1999 Manly Surf School/ Palm Beach Surf School obtained a contract from Pittwater Council s Community Services to provide Learn to Surf Classes for School Holiday/Vacation Care. 1997-1999 Manly Surf School manage and run the NSW Institute of Sport Program for the Sydney Region. The program was dropped in 1999 due to lack of Government Funding. 3 World Titles were achieved and 4 Australian Titles. 1997-1998 Sydney Surf School Pty Ltd managed the Sunway Lagoon Wave Pool, Kuala Lumpur, Malaysia. The position involved training lifeguards, teaching surfing lessons, managing surf competitions and demonstrations. Sunway Lagoon is one of the most expensive wave pools in the world costing $13.6 million Australian Dollars to construct. Sydney Surf School trading as Manly Surf School operates Learn to Surf Programs for over 40 primary and high schools within Sydney. Such schools as Narrabeen High, Mackeller Girls, Stella Maris, North Sydney Girls, Pymble Ladies, Oxford Falls, Wenona, Ryde, Northern Beaches Christian, Mater Maria, Barrenjoey, Forest, Davidson, Balgowlah, Rudolf Steiner, Oak, Muirfield, St Aloysius, Ravenswood, Bilgola, St Pauls, Macquarie University, North Mead, Gilroy, Roseville Ladies. Obtained the exclusive sponsorship deal from Quiksilver for the Sydney Region. Chosen on our professional organisation, quality staff, image, and media/promotion activities. 1999-2002 Palm Beach Surf School obtained a temporary licence to conduct Learn to Surf classes at Palm Beach and other beaches within Pittwater. 2002/2004 Obtained exclusive licence to operate at Palm Beach for Pittwater Council 2001/2002 Manly Surf School obtained the licence as a contractor for Learn to Surf Classes at Collaroy Beach. 2002/2004 Manly Surf School conducting Learn to Surf Classes, School Groups and disadvantaged groups for Warringah Council at Collaroy and Long Reef Beaches. Qualifications and Experience As listed above and below, Manly Surf School has been running the Learn to Surf contract for Warringah Council from 2001-2004, Manly Council 1995-2005, Pittwater Council 1996-2005. Manly Surf School has the most experience to run such an operation as the governing body of Surfing and Surf Coaching certifies in its letter dated 12/10/2004 within NSW or Australia. Our experience in dealing with surf conditions at Long Reef and Collaroy Beaches are second to none as Matt Grainger and Staff members have taught surfing in this area since 1983 for Warringah Council and surfed in the area since 1980. Manly Surf School has experience in dealing with Council Staff in Reserves, Recreation and Lifeguards / Beach Services since 2001. Manly Surf School has experience in meeting all requirements in the Learn to Surf School stipulated by Manly, Pittwater and Warringah Councils. Nine years experience meeting the industry standards and requirements listed by Surfing NSW and Surfing Australia. Manly Surf School s coaching staff is the most qualified in Australia. A qualified surfing instructor needs to possess these requirements to coach at Manly Surf School. Matt Grainger has the highest coaching position in NSW as the Australian Surfriders Association (Surfing Australia) as he is NSW State Coaching Director. Matt is also the Head Presenter of the Level 1 Coaching Accreditation Course. Matt is 1 of only 20 Level 2 coaches in NSW. Matt is at the forefront of Quality Assurance, Occupational Health and Safety, Equipment Risk Management and Staff Training. Manly Surf School also has 3 world champions on their team Tyson Williams,Chelsea Georgeson. Layne Beachley (6 time World champ) coaches with Manly Surf School on our charity days. Manly Surf School conducts staff training seminars once a month, to insure they are the leaders in Surf Schools within Australia. Manly Surf School works on a 1:6 staff student ratio. Manly Surf School and staff are registered with the Department of Sport and recreation in relation to Child Protection.
Essential Requirements for an instructor at Manly Surf School 1. Level 1 Coaching Accreditation with Surfing Australia, Australian Surfriders Association (ASA) and the Australian Coaching Council. (ACC). 2. Surf Life Saving Association (SLSA) Bronze Medallion. 3. Senior First Aid Certificate.( Immediate Assistants) 4. Sports Science Background. 5. Proficient in Surfboard Riding ( Surfing Australia Tested). 6. Minimum 10 years surfing experience. 7. Competitor Surfing Australia Events. 8. Teaching and Coaching Experience. 9. Strong leadership, organisational, communication and risk management skills. 10. Sense of humour, motivated and positive attitude. Coaching Staff Matt Grainger - 40 years of age. Phone 9977 6977 Manly Surf School Coaching Director. 8 years. BA Degree in Leisure and Tourism, University of Technology, Sydney. 1991. Level 2 SA and ACC Accredited. Current. One of 20 Level 2 Coaches in NSW. Level 1 Coach. 16 years. Surfing Coach. Warringah Council. 1983 1994. Senior First Aid Certificate. Current, Immediate Assistants Bronze Medallion North Steyne Surf SLSA (Examiner, Paul Hull). Recreation Officer 1991 1995, Royal Far West Children s Home. Advanced Resuscitation. Immediate Assistants. Surfing NSW State Coaching Director. 4 years. Current. Surfing Australia Level 1 Course Presenter. 1997 2004. Current. One of 3 coaches chosen in NSW. Presenter in Brazil 2003. NSW Institute of Sport Coach. 1996 2000. Manager of Sunway Lagoon Surf Wave Pool, Kuala Lumpur, Malaysia. 1997. 1991 NSW State Champion. 2001 Northern Beaches Senior Men s Champion. Surfer 25 years. Certicate IV qualified Instructor.2003 Michael Taylor - 35 years of age. Phone 0407 935597 Manly Surf School senior Coach. 4 years. Level 1 Coach (SA & ACC). 6 years. Bronze Medallion (SLSA). Surf Lifesaving Qualified. Senior First Aid. Current. Immediate Assistants. Surfer 17 years. Alex Macdonald. 33years of age. Phone 0410 481 098 Manly Surf School Head Coach. 4 years. Diploma Business Studies. TAFE. 1998. Level 1 Coach (SA & ACC)..5 years. Level 1 Austswim Coach. 8 years. Senior First Aid. Immediate Response. Bronze Medallion (SLSA) and Advanced Resuscitation (North Steyne SLSC). Queenscliff Club Champion. Surfer 16 years. Alex Carrasco. 33years of age. Phone 9982 1662 Manly Surf School Coach 5 years. BA Human Movement, UTS, 1999. Diploma Education, UTS currently studying. Level 1 Coach (SA & ACC) 5 years. St Johns Senior First Aid. Bronze Medallion (SLSA) and Advanced Resuscitation ( North Steyne SLSA) Long Reef Club Champion. Surfer 20 years. Nick James 26 years of age. Phone 9944 0334 Manly Surf School Coach 6 years. Certicate 5 in Tour Guiding. Cert 3 in Tourism. Level 1 Coach (SA & ACC) 6 years. Senior First Aid.. years. Bronze Medallion. (SLSA). Surfer 14 years Garth Dickenson. 39 years of age. 9977 6977 Manly Surf School Coach. 8 years. Level 1 Coach (SA & ACC) 6 years. Bronze Medallion.( SLSA). St Johns Senior First Aid. Advanced Resuscitation Certificate (Immediate Response). ASP World Tour 1990 1992. Surf Journalist and Sponsored surfer Dee Why Surfing Fraternity Club Open Champ Jon Vine. 39 years of age. Phone 9997 4198 Manly Surf Coach. 4 years. BA Human Movement and Economics, UTS, 1995. Level 1 Coach (SA & ACC) 8 years. ASP World Tour Judge 1996 1998. Manly Surf School/Palm Beach Surf School. Coach 4 years. Level 1 Coach (SA and ACC) 8 years. ASP World Tour Judge 1996 1998. Surfing NSW State Coaching Director 1995196. Surfing NSW Judging Co ordinator. Bronze Medallion (SLSA). NSW Team Coach 1995, 1996, 1997, 1998. Australian Team Coach 1998 at World Titles. Australian University Champ 1991 and 1992. Surfer 20 years. Belinda Godfrey. 40years of age. Manly Surf School/Palm Beach Surf Coach. 4 years. Early Childhood Certificate 1994. Early Childhood Teacher 1994, 1995 and 1996. Surfing Queensland Coach 4 years. Level 1 Coach (SA and ACC) 5 years. Currently 10 in the ASP World Pro Tour. Bronze Medallion (SLSA). Surfer 16 years. Courtney Ellis. 34 years of age. Manly Surf School Coach. 2 years. BA Human Movement, Macquarie University 1997. Lifeguard, Manly Council 3 years. Level 1 Coach (SA and ACC) 2 years. Bronze Medallion (SLSA). Advanced Resuscitation Certificate (SLSA). NSW Ironwomen Champion 2000. Surfer 12 years. Christo Hall. 30 years of age.0403 894919 Manly Surf School/Palm Beach Surf School. Coach 8 years. Manly Surf School. Manager and Head of Accounts.1 year. Level 1 Coach (SA and ACC) 8 years. Bronze Medallion (SLSA). ASP World Tour 1999-2003. North Narrabeen Club Champion. 2002 Northern Beaches Open Champion. 2003
Senior First Aid. Immediate Response. Surfer 12 years Mark Tickle. 46 years of age. Manly Surf School/Palm Beach Surf School Coach. 4 years. Degree in Education (Newcastle University). Teacher at Newport Primary 5 years. Level 1 Coach. SA and ACC. Bronze Medallion. North Steyne Surf Lifesaving Club. Northern Beaches Titles 2001. 5th Senior Men s. Surfer 27 years. Tyson Williams. 35 years of age. Manly Surf School Coach 6 years. Level 1 Coach. SA and ACC. World Bodyboard Champion 2000. Surfer and Bodyboarder 15 years. Shane Conwell. 30 years of age. Palm Beach Surf School Head Coach 3 yrs. Level 1 and 2 Coach. Surfing Australia. 4 yrs. Advanced Resuscitation Course. ( Immediate Assistants) Senoir First Aid ( Immediate assistants) Northern Beaches Titles Winner 1999. Avalon Surf ridrers NASAClub Champion. 1996-2000.Surfer 18 yrs. Murray Thompson. 41 years of age. Phone 9905 2086. Manly Surf School Operations Manager. 1 yr. Manly Surf school instructor 5 years. Level 1 Coach 6 years. Licensed Builder and Carpenter Senior First Aid. ( Immediate Assistants) Bronze Medallion. Other Coaching Staff with Level 1 Surfing Australia Qualifications, Bronze Medallions and Senior First Aid Qualifications with Immediate Assistants. Adam Jones, Sean Busson, Jessie Horan, Cooper Williams, Nick Butler, Zahn Foxton ( World Tour 4th Aust Pro Juniour Circuit), Steve Clements( World Pro Tour past 6 years Rating 40th), Damien Thomas, Chad Conwell, Matt Sharp, Nick James, James Elliot, James Mitchel, Jason Burns, Steve Bailey, Abbey Norris, Andrew Rosnell, Paul Evans, Layne Beachley, Chelsea Georgeson Safety Sydney Surf School Pty Ltd trading as Manly Surf School main aim when teaching is the safety of all students, staff and the general public. Manly Surf School has not had one injury in its whole period of operation. A total of 150,000 students have been taught by Manly Surf School, which is an excellent safety record. This is due to our attention to detail in regards to risk management, selection and training of staff and all our equipment is constructed from soft rubber materials. Meaning all surfboards have no hard or sharp components. Our surfboards are specifically constructed for beginners and intermediates that are stable, easy and safe to ride. Our lessons are always conducted during the same hours as Council lifeguards and we always carry a mobile phone, first aid kit and all staff are tested once a month in First Aid, CPR, rescue techniques and fitness tests. Our First Aid Kit is designed by Soul Patterson chemists to provide for Ocean Sports. Surf conditions are researched one hour prior to the commencement of any program. If the beach is closed or unsafe the class is cancelled and all monies are refunded or credited to another date. Listed on the following page is the Surfing Australia Emergency Plan. Staff ratios are one instructor to six (1:8) students for adults and 1:8 for under 16 year olds. All staff are in the water with the students teaching skills and monitoring their safety. All students will be required to complete an assessment designed by the instructors in order to ascertain their swimming competency. Any students deemed incompetent will not participate in surfing activities that require them in water beyond their waist. All students are required to wear identification singlets and to use our specifically designed bright green coloured surfboards so we can constantly identify all students. Manly Surf School is fully insured for $20 million. Public Liability Cover with Surfing Australia and Workers Compensation Policy with GIO. Manly Surf School supplies all students with sunblock, wetsuits and rash/sun protection garments to protect all students from the sun, wind and cooler weather. Our motto is a safe program is a fun program. We supply a 10 and two 8 6 rescue boards. Manly Surf School has assisted Manly Council Lifeguards, Pittwater Lifeguard Services and Warringah in numerous rescues over the last 12 years. Manly Surf School has formed a professional relationship with Warringah Council Lifeguards and Co ordinator Clinton Rose. We have seeked advice and information from Council Lifeguards on safety, Council policy and programming, keeping the safety of the clients and public as the highest priority. We understand that all Lifeguards decisions are final and will be followed to the letter. If the beach is closed all lessons are cancelled until the designated beach is open. Manly Surf School has had 8 years of operating. During this period we have spent over $200,514 on stock to provide the best wetsuits, surfboards and rescue equipment for our clients. We currently have 120 new surfboards and 300 new wetsuits for our clients worth $140,000. We believe in providing the best equipment for our clients. That is why we were voted by Surfing NSW as in the top 5 Surf Schools in Australia and No. 1 in NSW for providing safe, comfortable equipment and providing safe and professional programs. Safety Plans Our high standards of safety will continue to be practiced. We have never had one injury or insurance claim. Our standards are in line with the Surfing Australia Surfschools Operation Manual (2002) and Practice Note No. 15, WATER SAFETY (Department of Local Government). We aim to have the best safety record within all licensed surfschools in the world. We aim to run learn to surf programs in relation to Council Policy and the Agents requirements. Our standards of service are the highest within Australia. Our landline phones are manned every day from 8.30am 6pm, 5 days a week and 8.30am 4.30 pm on weekends. Our mobile is operational everyday also. We are the most accessible surfschools in relation to contacting through the phone. Most other surfschools work just on a mobile and are uncontactable when they are teaching in the water. Clients can access us on surf conditions for the day, our location, queries on equipment and the safest locations to surf or swim. Clients can access our website for information on class times, costs; equipment, staff, programs available, accommodation and can book through email. We provide after sales for parents and clients on the safest equipment to buy or rent after their lesson is completed. We provide
information on safest surf spots to surf within Sydney and surf etiquette. Our staff to student ratios are 1 staff to six students, to ensure safety and quality of service. Younger clients 7 years to 10 years are advised to book in to classes during low tide, to ensure a safer and more enjoyable lesson. Our standards of service are high to respond to councils and Lifeguard Policy. Our payments to Council and Lifeguard Services are always immediate. Any issues to be dealt with between Council and Lifeguard services are responded to efficiently with other beach users interests and policy. All staff are excellent communicators, have a background in surfing (longer than 15 years), accredited Level 1, teaching backgrounds and an enthusiasm to deliver quality programs and a high level of service. All staff have been trained on child protection policy and registered with the Dept of Sport and Recreation and DET. Student Requirements Each surf safety program is tailored to the students ability and age. Students are monitored in waist deep water and to the safest conditions on the day. Close supervision with 1:8 ratios with staff to student. The main focus of the surf safety program is for the complete beginner. Special programs are run for the intermediate levels and advanced if required by the school. If students get into difficulty the program is amended to meet the safety requirements of the student. Meaning all students return to shore if the risk has increased during the lesson. The lesson can be conducted in a safer area. The staff monitor the size of the swell, tide and wind during the lesson. The students will be split into 3 groups during the lesson. Body board group, surf awareness group and surf board riding group. Each group will rotate 3 times to learn 3 different programs. Students are informed of the emergency procedures. If the conditions are unsafe the course is cancelled. If the conditions become unsafe the class is returned to shore and class has theory and pratice on the beach, surf club or pool. The students are contained within the area by staff. The school is spread over 50 metres with staff at each side of the 50 metres. Equipment All equipment are constructed from soft rubber material. To ensure safety.no hard or fibreglass body boards or surf boards are used. All students wear identification singlets and wetsuits if required. We have 300 wetsuits, 200 rash shirts, sunscreen, 100 bodyboards, 100 surf boards and 10 rescue boards. All equipment is updated yearly and meet industry standards. Location Manly Beach, Palm Beach, Collaroy and Long reef are the safest beaches for surf safety programs. All locations have smaller waves and safe sandbanks for lessons. We can move the location on the day to go to the safest area. All locations are for beginner levels. Sydney Surf school Pty Ltd and staff are operative on these beaches for the last 12 years as a company. Matt Grainger has run the programs for the past 20 years. Respondent s current commitments Sydney Surf School Pty Ltd trading as Manly Surf School is totally committed to servicing our clients in Warringah Council. Our organisation is currently running Learn to Surf Classes at Manly Beach, Collaroy, Warriewood Beach and Palm Beach. Our commitments involve providing Learn To Surf Classes for Primary Schools, High Schools, Residents of Pittwater Council, Warringah Council, Manly Council, Visitors (Domestic and International). We have been highly committed to providing quality Learn to Surf Classes at Collaroy/Long Reef Beaches for local residents of Warringah since 2001 and propose to continue to service these clients. Our school holiday 4 day courses at Collaroy/Long Reef comprise of 95% of local residents aged 6 years 18 years. Teaching surf safety, surf awareness and surfboard riding. 5% are visitors to the area. We have the personnel to provide quality programs at Warringah. The licensee has the capacity to finance and undertake the proposal. The Licensee has operated at Manly Beach for Manly Council, since 1995. The Licensee has operated at Palm Beach since 1997 1999 as a contractor for Pittwater Council. The Licensee now operates at Palm Beach as Licensee under a temporary licence agreement. The Licensee operates at Collaroy Beach as a contractor for Warringah Council. The Licensee has highest profit and turnover than any Surf School within NSW and top 5 within Australia. This is due to experience, marketing, quality staff, quality equipment, good financial management and strong contracts with Councils, Schools, Sponsors and Government Departments. Ability to meet Objectives Sydney Surf School t/as Manly Surf School will increase the range of recreational opportunities available to residents and visitors to Warringah in a number of ways. 1. Reduction of social and environmental impact. 2. Quality of service. 3. Highest possible safety. 4. Quality programs. 5. Attention to risk management issues. 6. Attention to 0ccupational Health and Safety Policy. Implementation of highest possible standards of safety and service Sydney Surfschool Pty Ltd trading as Manly Surf School has extremely high standards of safety and service. We are part of Surfing Australia Surfschools (Worldwide) Licence. We have to run classes and business practices in line with Surfing Australia Surfschools Operations Manual. Each Licensee has to have an ABN and pay all appropriate business taxes and charges. Current Business Registration. Current Insurance. Keep good records Employment of Accredited Coaches. Risk Management. Meet standards of Council and Surfing Australia Policy. Approvals/Permits are mandatory for all licenced surfschools. Equipment and rescue equipment. Qualified Staff/personnel Safety Requirements Duty of Care Negligence Emergency Action Plan Coaching Responsibilities for Surfschools (For more information see the Operations Manual attached)
Occupational Health and Safety All staff accredited are Level 1 qualified with Surfing Australia. We have weekly training sessions and testing on first aid, emergency procedures, fitness and rescues. We provide all staff and clients with hats, wetsuits, sunshirts and sunscreen. Staff and clients are educated on correct lifting techniques of equipment, sun protection and dangers of the ocean environment. If conditions are dangerous and the beach is closed the class is cancelled. All monies are refunded or credited. Our vehicles and trailer are designed for safe work practices. Surfing Australia and Manly Surf School have an OH&S health and safety policy, plan and manual. Surfing Australia and Manly Surf School have prepared safe work methods and instructions. All employees are involved in decision making over OH&S issues. The elected representatives for OH&S are Matt Grainger and Murray Thomson. All accident reports are filed and a copy passed onto Surfing NSW. Health and safety issues/regulations are tested and identified by all staff on a weekly basis. Wednesday at 3pm each week All our staff are screened and none have criminal records. Sydney Surf School Pty Ltd trading as Palm Beach Surf School and Manly Surf School does not employ any staff that are deemed a (prohibited person) in relation to the Child Protection (Prohibited Employment) Act 1998. Details of consents, approvals and licences Sydney Surf School trading as Manly Surf School has the exclusive licence with Surfing Australia and Surfing NSW to conduct surf schools within the Northern Beaches Area. Potential Social and Environmental Impacts Social impacts To minimise social impact to other beach users Manly Surf school proposes to never use the Rock Pool at Collaroy for surf craft training. Manly Surf school will only teach classes between the designated areas recommended by lifeguards to use the safest location and to use an area of the beach that is least crowded, reducing impact on beach users. If the surf is crowded, we always use the least crowded area. We divide our classes into two sections to minimise impact to other surfers and the public. Manly Surf school understands that the public have priority over the surf school in relation to the beach and surf, as we are a commercial venture operating on public and crown land. By having a trailer and van we minimise social and environmental impact as our equipment is contained and not placed on the ground in the way of other beach users. Manly Surf school keeps walkways, pathways, and car parks clear for all beach users. Our trailer is a better work environment for staff, making access to equipment safer, in line with the Occupation Health and safety Act. We do not place equipment on the roof of vehicles, as this can be dangerous for staff, clients and other beach users. Having the Van and trailer means if Long Reef is unsafe or unsuitable we can use Collaroy beach or vice versa. Making our program safer and more enjoyable for clients. Matt Grainger grew up surfing and coaching at Long Reef / Collaroy Beaches he was a Open Champion of Long Reef Surfriders Association in 1987 and 1988 and current Club Captain and trainer for Team events. Matt trains the local surfers free of charge. Matt and his team have a huge amount of experience in choosing the right surf conditions due to his local knowledge. In closing all Manly Surf School staff are local surfers and beach users they respect the beach and other surfers and beach goers. Environmental Impact The environmental impact on Collaroy/ Long Reef is extremely low as Learn to Surf Classes are the only method of business. No food or drinks are sold or consumed therefore waste is minimal. Any waste is recycled and transported to our other depots at North Steyne, Manly Beach and 37 Woorarra, North Narrabeen. Each day staff educates students on respecting the beach. Rubbish left by irresponsible members of the public is picked up and placed in bins. No lessons are conducted in dune areas. Students are educated on the importance of dune stabilisation. All equipment is stored within our trailer minimising impact on grassed areas. Net Community Benefit Manly Surf School/Palm Beach Surf School donates monies and time to charities and local surfers. Last year $5,030 was donated to local charities such as Bear Cottage, North Steyne Surf lifesaving Club, Cancer Council and the Wheelchair Association. Prizes and gift vouchers were given to 40 local school within the Northern Beaches. Free lessons are available all year, everyday for Bear Cottage children and Speranza. Free lessons are offered to up and coming talented surfers such as Avalon s Chelsea Georgeson. In 2001 Chelsea won the World Junior Title and qualified for the ASP World Championship Tour. This year she is third on the WCT Professional ratings.= We provide after sales for parents and clients on the safest equipment to buy or rent after their lesson is completed. We provide information on safest surf spots to surf within Sydney and surf etiquette. Our staff to student ratios are 1 staff to six students, to ensure safety and quality of service. Younger clients 7 years to 10 years are advised to book in to classes during low tide, to ensure a safer and more enjoyable lesson. Our standards of service are high to respond to councils and Lifeguard Policy. Our payments to Council and Reserve Bookings are always immediate. Any issues to be dealt with between Council and Lifeguards are responded to efficiently with other beach users interests and policy. All staff are excellent communicators, have a background in surfing (longer than 15 years), accredited Level 1, teaching backgrounds and an enthusiasm to deliver quality programs and a high level of service. Experienced and quality staff All staff are Level 1 Accredited Surf Coaches with Surfing Australia. A high majority have more than 10 years surfing experience, tertiary education and experience in Professional Surfing Competitions. Staff are selected from the Level 1 Accreditation Program and only the best are selected and trained. Feedback from Councils, NSW Government Departments, Schools, parents and clients has all been positive.(see references for more detail) Safety record is unblemished. No injuries or legal claims have occurred in 6 years of operating. Equipment is updated each season. Wetsuits and surfboards are of highest quality to ensure safety and customer satisfaction. Rigorous testing and quality checks from the governing body Surfing Australia.