CA Wily Introscope WebView

CA Wily Introscope WebView WebView Guide Version 8.2 Date: 10-2009

Copyright 2009, CA. All rights reserved. Wily Technology, the Wily Technology Logo, Introscope, and All Systems Green are registered trademarks of CA. Blame, Blame Game, ChangeDetector, Get Wily, Introscope BRT Adapter, Introscope ChangeDetector, Introscope Environment Performance Agent, Introscope ErrorDetector, Introscope LeakHunter, Introscope PowerPack, Introscope SNMP Adapter, Introscope SQL Agent, Introscope Transaction Tracer, SmartStor, Web Services Manager, Whole Application, Wily Customer Experience Manager, Wily Manager for CA SiteMinder, and Wily Portal Manager are trademarks of CA. Java is a trademark of Sun Microsystems in the U.S. and other countries. All other names are the property of their respective holders. For help with Introscope or any other product from CA Wily Technology, contact Wily Technical Support at 1-888-GET-WILY ext. 1 or support@wilytech.com. If you are the registered support contact for your company, you can access the support Web site directly at www.ca.com/wily/support. We value your feedback Please take this short online survey to help us improve the information we provide you. Link to the survey at: http://tinyurl.com/6j6ugb If you have other comments or suggestions about Wily documentation, please send us an e-mail at wily-techpubs@ca.com. 6000 Shoreline Court, Suite 300 South San Francisco, CA 94080 US Toll Free 888 GET WILY ext. 1 US +1 630 505 6966 Fax +1 650 534 9340 Europe +44 (0)870 351 6752 Asia-Pacific +81 3 6868 2300 Japan Toll Free 0120 974 580 Latin America +55 11 5503 6167 www.ca.com/apm

CONTENTS Table of Contents Chapter 1 About Introscope and WebView............. 5 Overview: Introscope and WebView............. 6 How WebView fits into an Introscope deployment........ 6 Comparing WebView and Introscope Workstation........ 7 Chapter 2 Viewing Introscope Data in WebView.......... 9 Starting WebView................... 10 Using WebView.................... 10 Logging in using WebView............... 10 Using SSL with WebView................ 11 The WebView interface................ 13 Logging out of WebView................ 16 Viewing Introscope data in WebView console......... 17 Opening a Console window............... 17 Accessing dashboards................. 17 Using the Console Lens................ 17 Bookmarking dashboards............... 19 Accessing hyperlinks on dashboards............ 19 Viewing metric data in the Investigator........... 20 Opening an Investigator window............. 20 Investigator tree contents............... 20 Viewing metric data in the preview pane.......... 23 Viewing automatic filtered views in the preview pane...... 23 WebView Data Viewers................. 24 Data Viewer types.................. 25 Getting and exporting more details from data viewers..... 26 Viewing historical data in WebView............ 33 Accessing Help................... 35 Contents iii

CA Wily Introscope WebView Index........................... 37 iv Contents

CHAPTER 1 About Introscope and WebView Introscope WebView provides a browser-based window into your Introscope deployment. WebView makes it possible for Introscope users to view application performance data using a Web browser. Using WebView, you can: view Introscope application performance data from any computer, anywhere, that is running a compatible browser. broaden access within your company to anyone with a web browser, without the need for them to install client software enable different groups within your company to work together to analyze and resolve application performance problems. This chapter includes these topics: Overview: Introscope and WebView.............. 6 Comparing WebView and Introscope Workstation.......... 7 About Introscope and WebView 5

CA Wily Introscope WebView Overview: Introscope and WebView This illustration shows the Introscope components and how they cooperate and communicate with one another: How WebView fits into an Introscope deployment Introscope WebView is a browser-based alternative to the Workstation client application. WebView is installed as part of the Introscope core package and runs independently of an application server. After installing WebView, a standard Web browser is all that is required to view Introscope data. 6 About Introscope and WebView

WebView Guide This illustration shows how WebView fits into an Introscope environment: WebView is a view-only client, and implements a subset of the functions available in the Workstation. WebView enables a user to view performance data, but does not provide the advanced configuration and Alert capabilities provided by the Workstation. WebView thus does not replace Introscope Workstation, but complements it. Introscope customers often decide to deploy both the Workstation and WebView, to offer the broadest level of data access capabilities to meet different users needs. Comparing WebView and Introscope Workstation Both the Introscope Workstation and WebView provide a window to view Metric data reported by Introscope agents. However, WebView provides a simplified, view-only environment, and the Introscope Workstation provides a way to edit business logic constructs as well as view Metric data. Both WebView and Workstation enable you to view Metric data in the Investigator and Console Dashboards, but only the Workstation enables you to create and edit Elements (Alerts, Metric Groups, etc.) and Dashboards. Overview: Introscope and WebView 7

CA Wily Introscope WebView These are the functional differences between WebView and the Workstation: Function WebView Workstation View Investigator and Console in web browser X - View Metric Data and Blame information in Investigator Tree X X View pre-configured Dashboards X X View historical data X X Filter Dashboards to show only data from selected agents X X Create and edit Dashboards - X Change data viewer type in Investigator Preview Pane and make temporary viewer modifications - X Receive Alert notifications - X Create and edit Management Module elements (Alerts, Actions etc.) and view element settings Perform administrative functions (mount/unmount agents, shut down Enterprise Manager, shut off agents/resources/metrics) - X - X Consult the Introscope Workstation User Guide for help using the Introscope Workstation to perform Workstation-only tasks. 8 About Introscope and WebView

CHAPTER 2 Viewing Introscope Data in WebView WebView provides a browser-based alternative to the Introscope Workstation, enabling you to view data collected by the Enterprise Manager. This chapter includes these topics: Starting WebView................... 10 The WebView interface................. 13 Viewing Introscope data in WebView console.......... 17 Viewing metric data in the Investigator............ 20 WebView Data Viewers................. 24 Viewing historical data in WebView............. 33 Viewing Introscope Data in WebView 9

CA Wily Introscope WebView Starting WebView To use WebView to view Introscope data, you first start the WebView application on the machine hosting the Introscope Enterprise Manager (EM) whose data you want to view. Before using WebView: Using WebView The Enterprise Manager must be already started. To start WebView on Windows: On the machine hosting the Enterprise Manager: Start > CA Wily > Introscope 8.1 > Introscope WebView, or run Introscope WebView.exe. Logging in using WebView To log into WebView: 1 Start Internet Explorer 6.0.1 or higher on a Windows machine. 2 Use the URL your administrator has set up to start WebView. This will probably be something like: http://hostname:8080 where hostname is the name of the machine hosting the Enterprise Manager. The Introscope WebView login screen opens. 3 Enter your username and password and click Log In.»Note Username and password are authenticated through the Enterprise Manager, so you can use the same username and password for WebView as you use for logging into the Workstation. 10 Viewing Introscope Data in WebView

WebView Guide If the username and password are valid, the Introscope Welcome Screen opens. WebView requires the Microsoft Silverlight plug-in. If it is not installed on your machine, you will be prompted to download it. See Installing the Silverlight Plugin on page 13. Using SSL with WebView Administrators can configure Enterprise Manager to use WebView over SSL. The Introscope installation includes a sample Jetty 6.0.2 XML configuration file: <Introscope_home>/config/webview-jetty-config.xml This file specifies an SSL socket connector on port 8443. To use WebView over SSL, you edit IntroscopeWebView.properties to point to a jetty configuration file. To configure the Enterprise Manager to use SSL with WebView: 1 Open <Introscope_home>/config/IntroscopeWebView.properties for editing. 2 Uncomment the line reading: introscope.webview.jetty.configurationfile=webview-jetty-config.xml where webview-jetty-config.xml is the name of your Jetty configuration file. 3 Save and close the file, and restart the Enterprise Manager. The new configuration will be loaded on startup. By default, the new configuration will: disable the HTTP port and enable WebView to only use SSL. use port 8443 instead of the default 8080. For example: https://localhost:8443 Using WebView 11

CA Wily Introscope WebView To change the SSL port: Edit the Jetty configuration file to change the port property: <Set name="port">8443</set> You can configure WebView to use both the SSL port and the non-secure port by further editing the webview-jetty-config.xml file.»note When you log into an Enterprise Manager using WebView on SSL, you will see a warning saying the SSL certificate is invalid. This is correct; Wily does not ship WebView with an SSL certificate. You can ignore this warning and click yes. To see information on using a valid certificate, see the instructions at http://docs.codehaus.org/display/jetty/ How+to+configure+SSL. Configuring WebView to use both SSL and non-secure ports You can configure WebView to use both the SSL port (8443) and the non-secure port (for example, 8080) by further editing the em-jetty-config.xml file. To use both the SSL and non-secure ports: 1 Open the webview-jetty-config.xml file for editing. 2 Uncomment the following section: <Call name="addconnector"> <Arg> <New class="com.wily.webserver.nonpesocketconnector"> <Set name="port">8080</set> <Set name="threadpool"> <New class="org.mortbay.thread.boundedthreadpool"> <Set name="minthreads">10</set> <Set name="maxthreads">100</set> <Set name="maxidletimems">60000</set> </New> </Set> </New> </Arg> </Call> 3 Save and close the webview-jetty-config.xml file. 4 Restart the Enterprise Manager. Using WebView with SSL on AIX with IE6 Customers on AIX who have configured WebView to use SSL and whose users use Microsoft Internet Explorer 6 IE 6 should use the TLS protocol instead of SSL. TLS is another type of security protocol. 12 Viewing Introscope Data in WebView

WebView Guide To configure IE6 to use the TLS protocol: 1 Tools > Internet Options... 2 Choose the Advanced tab 3 In the dialog: a Uncheck Use SSL 2.0 and Use SSL 3.0. b Check Use TLS 1.0. c Click OK. 4 Open a new IE6 window and log in to Enterprise Manager using WebView again (using the same port 443 or whatever you ve configured).»note Checking Use TLS 1.0 will make it difficult for the user to access other websites that use SSL. The WebView interface You view information using two WebView windows: Console shows data in dashboards, which contain charts, dials, graphs, or other data viewers. Investigator shows all agents, domains and metrics in hierarchical form. WebView does not support Investigator tab views as seen in the Java Web Start interface that is, Overview, Errors, Traces and Search. To use these tabs, launch the Investigator through Java Web Start start. See the Introscope Workstation User Guide. Installing the Silverlight Plug-in WebView requires the Microsoft Silverlight plug-in. Silverlight enables WebView to display vector shapes, text, and embedded raster graphics. Using WebView 13

CA Wily Introscope WebView If Silverlight is not available on your system, WebView prompts you to install it the first time you open a Console or Investigator window: To install Silverlight: 1 Click the Get Microsoft Silverlight graphic. 2 When asked to run or save the silverlight.exe file, click Run. 3 When asked to run the installer, click Run. 4 When the installer is finished, close the information window. The WebView Console To access the Console: Click the Console tab. 14 Viewing Introscope Data in WebView

WebView Guide The WebView Console provides views of application performance, using the dashboards that are available from the Enterprise Manager which WebView is logged into:»note You can view, but not edit, all information in the WebView Console dashboards. Use the Introscope Workstation to create and edit dashboards. For more information on using the Console, see Viewing Introscope data in WebView console on page 17. The WebView Investigator To access the Investigator: Click the Investigator tab. Using WebView 15

CA Wily Introscope WebView The WebView Investigator provides a hierarchical view of data collected by agents. The Investigator has two panes: The Investigator tree is a hierarchical structure that provides information about each host and application managed by the Enterprise Manager to which WebView is connected. The Investigator tree shows metrics from all connected agents. The Preview pane shows a graphical view of data from the selected metric or resource. For more information on using the Investigator, see Viewing metric data in the Investigator on page 20. Logging out of WebView To log out of WebView: Click the Log Out link in the upper left corner of the screen. 16 Viewing Introscope Data in WebView

WebView Guide Viewing Introscope data in WebView console To view Introscope data in dashboards, open a WebView Console. Opening a Console window To open a Console window: Click the Console tab at the top of the screen. To open multiple Console windows: Right-click the Console tab and select Open Link in New Window from the menu Accessing dashboards To access dashboards in WebView: Open an Introscope Console and select a dashboard from the drop-down list, then click View. Using the Console Lens Users with multiple agents often want to isolate and view data on a per-agent basis, but this is difficult to do without creating multiple copies of dashboards, each one designed to show data from a different agent. The Console Lens solves this problem by enabling you to immediately apply the Console Lens to filter the data on the dashboard when new agents connect. When a filter is applied in the Console, it persists even when you view other dashboards, switch back and forth from Investigator, or switch to Historical mode. The Console Lens filtering persists until you take one of these actions: use the Clear command close the WebView browser session window log out of WebView»Note Graphs powered by calculators are not supported in lensed dashboards. Viewing Introscope data in WebView console 17

CA Wily Introscope WebView Applying the Console Lens To apply the Console Lens: 1 Click the Lens button. lens button The Select Agents window opens. 2 Select an agent, or select multiple agents on which to filter. To select multiple agents, click and drag, or CTRL +click. 3 Click Set. Clearing the Console Lens To clear the Console Lens: Click the Lens button, then click Clear. Data appears in the dashboards as originally configured. 18 Viewing Introscope Data in WebView

WebView Guide Bookmarking dashboards You can bookmark Console dashboards for quick access. Left-click Link to this page to save the URL to the Console. To save the URL of a console page: 1 Left-click Link to this page in the upper right corner of the Console page. The page redraws, and the direct URL for the page appears in the Address pane: 2 Bookmark the URL by using your browser s bookmarking function, or by copying the contents of the Address Pane. Accessing a dashboard through a bookmark To access a dashboard saved as a favorite: Open the Favorites menu and select the bookmark for the desired dashboard. The dashboard opens in a separate window.»note If you are not logged into WebView, the login window opens. Accessing hyperlinks on dashboards Introscope provides a quick and easy way to view related items, through hyperlinks. Hyperlinks in Introscope WebView allow you to jump quickly from one area to another. Links in Webview can link to other dashboards, or to web pages. A user with dashboard edit permission to the Introscope Workstation can set up links that can be viewed in WebView dashboards. For information on creating and editing custom links, see the Introscope Configuration and Administration Guide. To access links for a selected dashboard object: Default links are visible when you mouse-over a dashboard object: Viewing Introscope data in WebView console 19

CA Wily Introscope WebView For text blocks: If the text block has a default link defined for it, an underline appears when you hover over it, and the cursor changes to a hand. For other dashboard objects: If the object has a default link defined, the mouse pointer changes to a hand. To use a default link: Click on the dashboard object containing a link for example: Viewing metric data in the Investigator The Investigator shows data collected by agents in a hierarchical tree structure. The Investigator tree is refreshed every 15 seconds to show current agent and metric data. Opening an Investigator window To open an Investigator window Click the Investigator tab at the top of the screen. To open multiple Investigator windows: Right-click the Investigator tab and select Open Link in New Window from the menu. Investigator tree contents The Investigator tree in Introscope WebView shows metrics organized by hosts. The contents of the Investigator tree vary based on the user s permissions: Users with SuperDomain permission (at least read permission) see all domains for that Enterprise Manager in the Investigator tree. Users with permissions for multiple domains see domain information for those domains in the Investigator tree. The Investigator tree contains two nodes SuperDomain and Domains: The SuperDomain node compiles all agents and metrics for all defined Domains. The Domains node sorts information into a resource for each domain. The 20 Viewing Introscope Data in WebView

WebView Guide resource contains any agents mapped to that domain, and a Custom Metric Host for that agent. Metrics in the Investigator tree The Investigator tree displays metric data reported by Introscope agents, organized by: Host the host machine on which the agent is running Process the instance of the managed application running Agent the reporting agent Resource standard J2EE components Metrics Metric data generated by the ProbeBuilder Directives files (.pbd) The metrics that automatically appear in the Investigator tree are generated by the default ProbeBuilder Directives files (.pbd files), and depend on the activity of the managed application. You can specify additional metric information to be generated by creating custom tracers (see the Introscope Configuration and Administration Guide). Metrics appear in the tree when data from that metric is first reported by the agent. After that, the metric will be visible in the tree, even if new data is not being received from the agent for that metric. These are the items in the SuperDomain or Domains folder in the Investigator tree: Icon Tree Item Description SuperDomain Domains Domain that includes all defined domains, as well as agents that are not assigned to other domains. Only visible to users with SuperDomain access. Resource that contains user-defined domains. Host name Custom Metric Host Process name Custom Metric Process Server on which your monitored application is running. In addition to real hosts, the Workstation creates a virtual host Custom Metric Host to contain metrics generated by calculators. Each instance of the managed Java application that is running. Process names appear here as specified in the application profile. The virtual Custom Metric Host contains a virtual process, Custom Metric Process, to contain metrics generated by calculators. Viewing metric data in the Investigator 21

CA Wily Introscope WebView Icon Tree Item Description Agent Name Custom Metric Agent Resource or Metric Grouping Metric Name of agent specified by the user or automatically assigned in versions that support agent auto-naming. The Custom Virtual Metric Process contains a virtual agent, Custom Metric Agent, to contain metrics generated by calculators. Resources group metrics. Resources can also contain sub-resources that further group metrics. Measurement of a specific application activity. Agent, resource, and metric appearance in the Investigator tree The Investigator tree in WebView displays an agent, resource, or metric which is shut off or not reporting as a grayed-out icon. You cannot see the reason the element is stopped, because agent/resource/metric settings cannot be viewed in WebView. Use the Introscope Workstation to diagnose issues in metric, resource or agent reporting. 22 Viewing Introscope Data in WebView

WebView Guide Viewing metric data in the preview pane When you click a metric in the Investigator tree, its information appears in the Investigator Preview pane: Preview pane Viewing automatic filtered views in the preview pane When you select certain resources in the Investigator, they automatically show Top Ten Filtered Views of metrics that match the metric grouping associated with the resource. These metrics appear in a bar chart in the Investigator Preview pane. Some resources that automatically show Top Ten matching metrics are Servlets, JSP, EJBs and JDBC. Viewing metric data in the Investigator 23

CA Wily Introscope WebView You can also view the response times of the top 10 called components of a selected Servlet, EJB, or JSP, as shown in the illustration below.»note If fewer than ten components are being monitored under a resource, you see only the bars that correspond to the monitored components. WebView Data Viewers Data Viewers are objects in the Investigator Preview pane or in a dashboard in the Console that show data from a managed application in a visual form. Data is displayed in a Data Viewer type that corresponds to the type of data. Data Viewers in WebView can display data from a metric, or from a resource. 24 Viewing Introscope Data in WebView

WebView Guide Data Viewer types Depending on the type of metric or Element, Introscope can show the data in a Data Viewer with these Data Viewer display types: Graph Graphs plot values over time. In real-time views, the Graph dynamically displays the most recent time period that fits in the graph. If the graph displays an Alert, caution and danger thresholds appear as yellow and red lines, respectively. You can change the scale of graph charts while viewing live data, to see data in a more readable view see Getting and exporting more details from data viewers on page 26. Bar chart Graphic equalizer Dial meter Bar charts display current data values as horizontal bars. The bar chart is the default view for Top N Filtered Views. If a bar chart is showing an Alert, the bars will be either green, yellow or red to correspond to Alert status. The bar chart is available for live data viewing only. Graphic equalizers show the current value of the data, as well as recent high levels. A graphic equalizer can only display data for a single metric. Note: The Graphic equalizer viewer type is only seen in a WebView Console dashboard. Dial meters depict current data values as positions on a half-round dial. Note: The dial meter viewer type is only seen in a WebView Console dashboard. String viewer String viewers can display a value as a line of text. String viewers allow some values to display in a relatively small space. You can also use a String Viewer for simple values that do not change, such as Launch Time or IP Address. WebView Data Viewers 25

CA Wily Introscope WebView Text viewer Text viewers show the text for data when new values are added to old ones for example, a system or exception log. Alert An alert displays one of three colored indicators corresponding to conditions defined in the alert: Green disc = status normal Yellow diamond = caution threshold was crossed Red octagon = danger threshold was crossed Grey disc = the alert has no data. An alert can also appear as a single symbol. Note: Alert indicators are only seen in a WebView Console dashboard. Getting and exporting more details from data viewers You can use the menu icon to access menus allowing you to see more detail about a data viewer in the Console. The menu icon appears when you mouse over a viewer in the Console, as shown in the illustration below: menu icon»note The menu icon is available only on data viewers in the Console. WebView Investigator does not support the menu icon. To zoom in on a chart: Click the menu icon. When you click the menu icon: The chart expands in the browser. Three menus appear at the top of the chart: 26 Viewing Introscope Data in WebView

WebView Guide Detail Export Scale The rest of the dashboard is greyed out, as shown in the illustration below: menus Using Tool Tips You can use tool tips to see more information about a particular data point in a data viewer. Tool tips are accessible from viewers in normal mode in both the Console and Investigator as well as in zoomed mode. WebView Data Viewers 27

CA Wily Introscope WebView To use a tool tip to get more information about a data point: Mouse over a data point, as shown in the illustration below: Using the Viewer Detail dialog You can use the Viewer Detail dialog to see the following details about each of the metrics displayed in a data viewer: Full metric name The fully qualified metric name Min The lowest value recorded for that metric Average The average value for that metric Max The highest value recorded for that metric Last The most recent value recorded for that metric. To see the Viewer Detail dialog: 1 Mouse over the chart to invoke the menu icon 2 Click the menu icon. 3 Click the Detail menu. 28 Viewing Introscope Data in WebView

WebView Guide The fully qualified names of all the metrics in the graph appear, with their corresponding Minimum, Average, Maximum, and Last values:»note If the metric name is truncated you can widen the metric name column to see the full name, or hover over the metric name to open a pop-up box that shows the full name. Changing the scale of graph charts You can change the scale of graph charts while viewing live data in Introscope WebView, to provide a more readable view. You change the scale of a chart by setting a minimum and maximum value for the chart s data axis. The chart scaling feature is available only for graph charts in Live mode of the Console. It is not available: in Historical mode for any other viewer type such as bar chart, top ten, or string viewer from the Investigator.»Note Scale changes that you make to a chart are temporary the settings are not saved with the dashboard. When you select a new dashboard or close the Console window, Introscope discards the settings and returns to the scale options that were applied when the dashboard was created. To view the scale of a graph chart: 1 Mouse over the chart to invoke the menu icon 2 Click the menu icon. 3 Click the Scale menu. WebView Data Viewers 29

CA Wily Introscope WebView The Data Options dialog appears: Setting the Auto Scale Minimum and Maximum default values provides a more readable view of charts in Live mode. To rescale using min and max values: 1 Enter the minimum and maximum values for the data axis of the graph. 2 Click OK. For example, if the chart data values lie primarily between 350 and 550 but the chart value axis shows 0-1000, it might be helpful to set the scale Min value to 300 and Max value to 600 for a better view of the relevant data: To force minimum and maximum values: 1 Select Pin at on both the Minimum and Maximum sides of the dialog, and enter a value for the minimum and maximum points of the data access. 30 Viewing Introscope Data in WebView

WebView Guide 2 Click OK. Setting Min and Max values for a chart showing live data is risky, however, if there is a chance the data may exceed the values you set. To avoid this problem, use the Auto Scale option to automatically set the graph to change its scale according to the data it displays. To rescale using Auto Scale: 1 Click on a chart to select it, and then: Select Viewer > Scale options, or Right-click the chart and select Scale Options from the context menu. 2 Select AutoScale on both the Minimum and Maximum sides of the dialog. 3 Click OK. The resulting chart s data axis is reset based on the data in the chart, as shown in the illustration below. This often results in sharper valleys and peaks in the graph display: You can also set the scaling options to Auto Expand. This option uses 0 as the bottom of the data axis and automatically expands and scales the data axis to display all data for the time range. WebView Data Viewers 31

CA Wily Introscope WebView To rescale using Auto Expand: 1 Choose Auto Expand on both the Minimum and Maximum side of the dialog. 2 Click OK. Export data to CSV file In WebView, you can export a snapshot of current data in a Data Viewer to a comma-separated values (.csv) file for use later for example, you might want to analyze this data in an external program. You can export data from all Data Viewer types except the alert. To export data from a Data Viewer: 1 Mouse over the chart to invoke the menu icon 2 Click the menu icon. 3 Click the Export menu. A Save As dialog opens, allowing you to save the data for the Data Viewer in.csv format. 32 Viewing Introscope Data in WebView

WebView Guide Viewing historical data in WebView As you monitor your managed application, live data views change continuously to show you the most recent data. You can also select a range of time to view historical data, to help you identify the time a problem occurred: You can view live or historical data in the Console......and in the Investigator. To view historical data in the Console or the Investigator, you select a time range. When you select a time range, Introscope immediately shows the data for that range.»note WebView displays data points for live and historical data, but does not display the count (total) of data points. Use Workstation to view the count of historical data points. To view historical data: 1 Select the metric or dashboard for which to view historical data. WebView Data Viewers 33

CA Wily Introscope WebView 2 Select a time range for the historical view from the Time Range drop-down menu. You can select a time range from the list, or select Custom Range to define a range (see Defining a custom time range on page 34). Introscope shows the data for that range, using the duration that you selected from the Time Range drop-down menu and setting the end time to the current time.»note If your historical time range includes a year, a four-digit year is required. 3 Click Reset if you want to reset the end time of the range to the current time. Defining a custom time range To define a custom time range to view historical data: 1 Select the metric or dashboard for which you want to see historical data. 2 Select Custom Range from the Time Range drop-down menu. The Historical Range window opens: 3 Enter start and end dates and times for the historical view, and click OK. Introscope shows the data for the custom range. 34 Viewing Introscope Data in WebView

WebView Guide Accessing Help You can access and search Introscope documentation in Help format by clicking Help in the upper right corner of WebView: Access the Help system. WebView Data Viewers 35

CA Wily Introscope WebView 36 Viewing Introscope Data in WebView

INDEX Index A about Introscope and WebView 6 agent 22 AIX 12 authentication 10 Auto Expand 31 Auto Scale 31 B bookmarking dashboards 19 C charts, graph scaling 29 Console opening 14, 17 viewing data in 15, 17 Console Lens applying 18 clearing 18 using 17 Custom Metric Host 21 custom time range 34 D dashboard bookmarks 19 dashboards accessing 17 accessing through a bookmark 19 bookmarking 19 Data Viewer alert 26 Dial Meter 25 Graph 25 Graphic Equalizer 25 String Viewer 25 Text Viewer 26 types 25 documentation 35 domain 21 E Enterprise Manager host 10 export menu 32 Export Options Export to CSV 32 F filter 23 G graphs Auto Expand 31 Auto Scale 31 charts, scaling 29 min and max values 30 scale 29 H Help system 35 historical data 33 historical metrics 34 host name 10 hyperlinks from dashboards 19 I icons 21 Internet Explorer 6 browser using SSL with 12 Investigator 16 agent, resource, and metric in 22 and pbd files 21 Domains node 20 Index 37

CA Wily Introscope WebView metrics in 21 opening 15, 20 Preview pane 16 SuperDomain node 20 viewing Metric data in 20 J Jetty 11 jetty configuration 12 L lens 17 logging in to WebView 10 logging out of WebView 16 M menus 26 detail menu 28 export menu 32 scale menu 29 metric 22 metrics historical metrics 33 in the Console 17 in the Investigator 21, 23 min/max values 30 mode live vs. historical 33 tool tips 27 U URLs from dashboards 19 to dashboards 19 user authentication 10 V viewing data in the Console 17 metric data in the Investigator 20 metric data in the Preview pane 23 W WebView about the interface 13 and Workstation, compared 7 Console 14 functions available 7 in the Introscope deployment 6 Investigator 15, 16 starting 10 webview-jetty-config.xml 12 Workstation functions available 7 P Preview pane viewing automatic filtered views 23 viewing Metric data in 23 process 21 S scale menu 29 scaling graph charts 29 Silverlight 13 SSL certificate 12 SSL port 11 changing 12 starting WebView 10 SuperDomain 21 T time range 34 TLS 12 38 Index