U.S. Department of State, Selects Syclo SMART Mobile Suite For Maximo Presented by: Charles Kalajian Syclo, Federal Account Executive Steve Hamilton Syclo, Vice President of Sales John Bainbridge U.S. Department of State, Senior Advisor John Holly U.S. Department of State, Mobile CMMS & Special Projects
Agenda: Mobile Solutions for EAM Mobility Trends Syclo Overview Syclo Agentry Technology Advantage US Department of State Mobile Success Story Summary/Q&A Slide 2
EAM Mobility Trends: User & Application Diversity FIELD TECHNICIANS ENTIRE EAM WORK FORCE OFFICE STAFF CUSTOMERS Work Order Management Inventory Management Condition Monitoring Operator Rounds Inspections Asset Auditing Approvals Management Dashboards Self-service tools Account management Tracking Incident reporting Slide 3
Enabling the Mobile Enterprise FOCUS 15-year old, 165+ employee company exclusively focused on mobility Deep industry & business process knowledge FLEXIBILITY Any ERP system, network, device or peripheral Custom-tailored development, configuration and deployment approach PRODUCTS & TECHNOLOGY Leading development, implementation and management tools Enterprise-grade underlying platform Broad application and component portfolio COMPLETE SOLUTION ORIENTATION Unmatched integration expertise and ERP vendor relationships Far-reaching and diverse partner ecosystem World-class services team Expert technical support Slide 4
Gartner Magic Quadrant for Mobile Enterprise Application Platforms In a related Gartner research report on Critical Capabilities for Mobile Enterprise Application Platforms, Syclo received the highest score of 3.7 for meeting each of the four mobile scenario cases required by developers and IT organizations www.syclo.com/meap 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp Copyright 2011 Syclo LLC. All rights reserved 5
Diverse Customer Community 6
Strong Federal Client Presence Slide 7 Slide 7
SMART Mobile Suite Applications Work orders Time & attendance Measurement rounds Calibrations Create work orders on the spot Asset collection & verification Condition assessment Asset catalog Build PM schedule Outline condition monitoring Assign work based many criteria Automatic or semi-automatic work scheduling Route optimization Cycle counts Parts issues, transfers, returns Parts receipt Barcode & voice enabled Slide 8
Comprehensive Mobile Device Management & Analytics Tools Over-the-air device commissioning and deployment Centralized device management: profiles, features, status, inventory Update and patch management: drivers, software, firmware Remote troubleshooting: reboots, file retrieval, remote device control Correlate hardware and application data over time Systems performance tracking: battery, network, resets, helpdesk, device utilization Business process analysis: synchronization, validation rules, process execution Slide 9
The Syclo Agentry Advantage Flexible Component Architecture Code-free Configuration Layer True Cross-Platform Support Seamless, Reliable Integration with Maximo and other Systems Enterprise-Grade Reliability & Performance Easy to Learn, Easy to Use Apps Included Mobile Device Management Tools Slide 10
SMART Mobile Suite For Maximo S.M.A.R.T 1996-2000 SMART for Maximo 2000-2001 Maximo Mobile 2002-2006 IBM Maximo Mobile SE 2006-2007 SMART Mobile Suite For Maximo *Today*
US Department of State Overview What is the Role of the Bureau of Diplomatic Security in the US Department of State? The Bureau of Diplomatic Security (DS) is the security and law enforcement arm of the U.S. Department of State. DS is a world leader in international investigations, threat analysis, cyber security, counterterrorism, security technology, and protection of people, property, and information. DS is responsible for providing a safe/secure environment for foreign policy efforts. Slide 12
Situation at US Department of State Operate in the US and most foreign countries; over 34,000 employees Focus on securing facilities utilizing Maximo vs. 7 Have 73 field offices scattered around the globe each with at least 1 or more storerooms Currently have over 800 Maximo users and a large on-site Maximo development team Siemens Government Services and ActionNet currently provide most of our Maximo and Mobile CMMS support onsite, ccc ST Team John Bainbridge Senior Advisor to the Security Technology Office Matt Percival Security Engineering Officer Ron Mineard CMMS Government Technical Monitor Slide 13
Activities Performed at US Department of State Who Works in ST Workforce? Technicians Engineers Seabees Storeroom Logisticians What Work do they Perform? PM CM EM Installation Work Where do They Work? All technical security systems at: Embassies Consulates Inventory Functions Audits Asset Additions to Work Orders with Status Change Domestic State Dept. offices Slide 14
SMART Mobile Suite Selection Syclo SMART Mobile Suite For Maximo Other Vendors Motorola - MC9090 PDA s for Storeroom and MC75 s for Field Work Triad Technology Partners Procurement support Slide 15
Reasons for Selecting Syclo s SMART Mobile Suite For Maximo Proven Solution Attach Document Capabilities Auditor Application Mobile Device Management Capabilities Offline Abilities Agentry Mobile Platform Federal References Syclo Professional Approach Slide 16
Syclo Mobile Project Benefits Easier system for receiving and completing work orders Reduces amount of foot traffic Reduces data entry time Tracking asset downtime Deploy Agentry MDM as viable way to manage devices across the world Reviewing Cellular (CDMA & GSM) for real-time data exchange Slide 17
Syclo Mobile CMMS Challenges Activate Mobile Device Manager to update all units thru network Streamline login process for faster server access Allow multiple users for one unit without requiring a complete reload due to encryption Enable photo attachments to work orders Copyright 2011 Syclo LLC. All rights reserved 18
In Summary We Know Your Business We Know Your Systems We Know Enterprise Mobility Over 15 years of experience in Mobile Enterprise Asset Management Hundreds of successful, growing deployments OEM Partner of IBM 450+ joint customers Over a decade of experience integrating with Maximo systems Broad application and component portfolio for quick, cost-effective, highlytailored deployments Powerful mobile platform manages device diversity, app configuration, security and scalability We Can Help You Be Successful! Slide 19
2011 Syclo Mobile Conference SAVE T H E D AT E July 13-15 Chicago Learn more about mobility Connect with colleagues Explore new technologies For more information, visit: http://smc.syclo.com/
QUESTIONS? QUESTIONS & DISCUSSION visit www.syclo.com for more information Presented by: Presented by: Charles Kalajian Syclo, Federal Account Executive Steve Hamilton Syclo, Vice President of Sales John Bainbridge US Department of State John Holly US Department of State Copyright 2010 Syclo LLC. All rights reserved 21