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I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2
Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid, or cloud-based? 03 What are you looking for? 04 Start where you are, move at your own pace 05 Business benefits 06 UC solutions that best suit your needs 07 Dimension Data & Cisco better together 08 Contact For more information please visit http://www.dimensiondata.com/en-au/solutions/unified-communications-and-collaboration 3
1. Investing in an anytime, anywhere, connected workforce The way we interact, communicate, and collaborate is changing rapidly. Cloud, mobility, and enterprise collaboration technologies such as instant messaging, telephony, telepresence, and conferencing are evolving. It s easy to see the business benefits of a connected, mobile workforce. Yet, in a climate of shrinking IT budgets and headcounts it s not easy to justify investments in unified communications (UC) services, especially if you can t predict the adoption and technology success of these services. To achieve a positive return on investment, your unified communications technology must be used to its full potential. It s not enough to simply make UC services available and expect your workforce to use them effectively. These solutions often require a shift in culture, a willingness to change the way we work, and the time to learn and adapt to using new services. 2. On-premise, hybrid, or cloud-based? While adopting new ways of consuming unified communications and collaboration (UCC) makes sound business sense, your organisation might face challenges when moving forward with these solutions. On the one hand, you re reining in new infrastructure investments because a cloud-based model could soon negate such expenses. On the other hand, it s hard to find the appropriate cloud services to deal with the complexity of your UCC needs across desktop, phone, and the contact centre. Cloud-based UC services from Dimension Data offer an alternative to premisebased UC solutions. Cloud-based UC services can be deployed quickly, are more cost-effective as you pay only for what you use, and require minimal capital expenditure. They also promise other benefits such as predictable costs, and the ability to add UC features as required by your business. A service-based approach to cloud UC can help address your current and future UC needs, while allowing you to take advantage of the economies of scale offered by cloud deployments. By moving to Dimension Data s cloud, we are getting the best out of our existing UC investments and don t have to lose sleep over unplanned UC expenses! CFO, leading electronics company 1
What are you looking for? Provides flexibility and control over your Cisco UC architecture Gives you a hybrid cloud migration path, while preserving the value of your existing key UC assets (e.g. Cisco UC licences, customised third-party application integration) Is based on the Cisco Hosted Collaboration Solution suite Provides a comprehensive set of UC and collaboration capabilities at a consumption based price with no capex expenditure or the need to invest in an internal operations team to maintain it Provides the benefits of consumption-based pricing on the services and assets you choose Provides high availability SLAs Gives you complete consumption based pricing, which means you pay for the actual service consumption, per user Provides high availability SLAs Gives you the same rich feature-set that you ve been providing to your end users for years, while simplifying your operating model Delivers the economies of scale offered by cloud deployments Scale up or down as needed to support seasonality, mergers and acquisitions, or a frequently changing end-user population Delivers the economies of scale offered by cloud deployments Allows you to make your internal operation functions more efficient by letting you choose which Dimension Data managed service you want Reduces the risk of unplanned UC costs by removing unforeseen hardware- and software-related costs Hosted Unified Communications for Cisco, a hosted managed UC service Cloud Services for Cisco, a subscription-based, fully managed UC service 2 2
4. Start where you are, move at your own pace Through our cloud-based UC services, we can help you manage your existing, multivendor assets as you transform to a modern, collaborative environment at a pace determined by the needs of your business. You can move your existing applications to the cloud as and when it makes sense for your business. We provide hosted managed and fully managed cloud services for Cisco UC environments on a consumption-based model. Supported by our global Managed Cloud Platform (MCP), Hosted Unified Communications for Cisco and Cloud Services for Cisco allow you to stay in control, and retain the value of your existing UC assets as you take the first steps into the cloud, and take advantage of the benefits that the cloud offers. Both services leverage Cisco s market-leading UC applications to provide a comprehensive set of UC features including voice, voicemail, instant messaging, presence and user mobility across a wide range of end-user devices. This provides endusers with a consistent UC user experience whether they re in the office, working from home, or on the road. 5. Business benefits: improve employee productivity and collaboration leverage your existing UC assets minimise capital expenditure and de-risk your UC budget lower your operating expenses and the total cost of ownership shift from a capex to an opex model move to a simple, predictable operating and cost model 6. UC solutions that best suit your needs Dimension Data is a leading global UC and cloud solutions provider. We offer a full suite of managed hosted, hybrid, and cloud-based services, which are designed to support a flexible and seamless journey to the cloud. Hosted Unified Communications for Cisco and Cloud Services for Cisco extend Dimension Data s unique and comprehensive suite of UC services, and offers consumption-based pricing options for national and multinational organisations. 7. Dimension Data & Cisco better together As Cisco s largest global UC Collaboration Partner, Dimension Data is building on a 23-year partnership with Cisco and continues to deliver technology innovation and global growth. Dimension Data deployed more than 3 million Cisco handsets, manages over 500,000 telephony ports and is Cisco s largest video conferencing integrator. 6 3
I can now ensure that my end users keep getting the best user experience they ve come to expect, while taking away the day-today operational pain from my IT operations team. IT Manager, leading professional services company Contact Dimension Data to find out how we can help you to make the most of your unified communications investment. With our range of services and infrastructure offerings we can support you every step of the way. For more information please visit http://www.dimensiondata.com/en-au/solutions/unified-communications-and-collaboration 7 4
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