College/Division Head: P.Rault, Ph.D Goal 1. Student Health Services (SHS) will support students in their growth and development. Objective 1.1. Provide quality primary care to students in a medical facility while recording 5,858 clinic visits with accurately documented medical care. Medical record reviews, Medical Resident exit surveys, Documentation of professional credentials, Student satisfaction ratings, Cumulative total of daily patient attendance records Medical record review 130; Medical Residents 70; Professional credentials 9; Student satisfaction ratings 80; Clinic visits 6,548 What was your sample size? The five categories totaled 6837. What was your sampling Collective sampling; survey cards; closed questionnaire; convenience sample Actual Results Obtained 98% of medical records reviewed. 6% increase of Student Satisfaction Ratings 100% residents survey revealed a positive learning experience. 100% compliance with professional licensing board 90% Educational materials 85% Convenience/time 100% Easy to follow forms 9% increase in clinic visits than previous year 1. Employ board certified or board eligible physicians 2. Employ licensed nurses with suitable experience 3. Review medical records to determine appropriateness of medical and nursing care 4. Increase number of Student Satisfaction ratings (150) and clinic visits to 6,800
College/Division Head: P.Rault, Ph.D Goal 1. Student Health Services (SHS) will support students in their growth and development. Objective 1.1. Provide quality primary care to students in a medical facility while recording 5,858 clinic visits with accurately documented medical care. Medical record reviews, Medical Resident exit surveys, Documentation of professional credentials, Student satisfaction ratings, Cumulative total of daily patient attendance records Medical record review 130; Medical Residents 70; Professional credentials 9; Student satisfaction ratings 80; Clinic visits 6,548 What was your sample size? The five categories totaled 6837. What was your sampling Collective sampling; survey cards; closed questionnaire; convenience sample Actual Results Obtained 98% of medical records reviewed. 6% increase of Student Satisfaction Ratings 100% residents survey revealed a positive learning experience. 100% compliance with professional licensing board 90% Educational materials 85% Convenience/time 100% Easy to follow forms 9% increase in clinic visits than previous year 1. Employ board certified or board eligible physicians 2. Employ licensed nurses with suitable experience 3. Review medical records to determine appropriateness of medical and nursing care 4. Increase number of Student Satisfaction ratings (150) and clinic visits to 6,800
Goal 2. Student Health Services (SHS) will provide preventive and primary health care to women and men. Objective2.1. Emphasize preventive health measures and health promotion activities. Nursing record reviews, evidence of Quality Assurance in progress, Documentation of professional credentials, Student satisfaction ratings, medical residents exit survey Nursing record review 80; Medical Residents70; Professional credentials 9; Student satisfaction ratings75; Comprehensive QA report 1; Nursing Outreach participants 1,775; Health Tips 20 What was your sample size? The six categories totaled 2030 What was your sampling Collective sampling; survey cards; convenience sample; Quota sample Actual Results Obtained 100% residents survey revealed a positive learning experience. 100% compliance with professional licensing board 98% overall rating on satisfaction survey 85% Convenience/time 7% increase in Nurse s review 100 participants SHS Flu Clinic/ -80% from previous yr. 1. Perform annual health exams 2. Provide educational information on prevention 3. Check Immunization status 4. Administer immunizations necessary for university compliance 5. Offer five nursing outreach programs/semester 6. E-Mail copies of alcohol policy to all students yearly 7. Update Nursing Protocols yearly
Goal 3. Student Health Services (SHS) will provide access to affordable sickness and accident insurance to student and their dependents. Objective 3.1.Issues request for proposal in conjunction with U NO Purchasing Department as necessary. Insurance purchased for Fall and Spring semesters; Individual consultations; Obtaining Referrals Instructions/Orientations; PPO/WEB Insured population totaled 827; Consultations 300; Referrals 60; International Orientation 140; PPO info 60;Individual Consults 270; SHS web page update as needed What was your sample size? Total based on above six categories 1657. What was your sampling Convenience sample; Account Analysis Actual Results Obtained 98% improvement of understanding of insurance and when/how to use it 1. Provide information and instruction to students in use of insurance. 2. Instruct in obtaining referrals. 3. Interpret Explanation of Benefits form sent to students when requested. 4. Explain function of claim form. 5. Update SHS web page/link for Insurance annually
Goal 4. Student Health Services (SHS) will cultivate and communicate effectively with the UNO community and external constituencies Objective 4.1. Support at least four special programs in 2010-2011 with emphasis of cooperation with the UNO community and the NOLA community Records of Blood Drives attendance; Evidence of programs and immunization compliance data; Attendance at staff meetings; Student Orientation; Absent Professor Program; Meningitis Plan 1069 students/visitors; 280 donors/blood drive; 11 attendees at staff meetings; 30 Health Education Programs; 8360 Immunization compliance data;350 new students orientations/100parents; 450 students Absent Professor Program What was your sample size? Total based on above eight categories 10,650 What was your sampling Collective sampling Actual Results Obtained 280 attendees/ 9 blood drives 11 staff members/ 9 meetings 1Meningitis Plan reviewed 350 attendees/ 8 orientations; 100 parents 54 Individual Health Consultations re: HIV/STD 8360 compliance data *Programs of note: Smoking Cessation; Wellness Wednesday; Safer Sex workshop funded by SG University Success; Absent Professor Program 1.Arrange monthly Blood Drives, and health education services 2.Get approval of Pandemic Event 3. Introduce Student Health Services and Student Insurance at nine Student Orientations 4. Increase Health Education staff by one 5. Increase number of Absent Professor Classes
Goal 5. Student Health Services (SHS) will assist in the marketing aspect in order to enhance awareness of pharmacy services and location Objective 5.1. Develop new avenues for providing first dose medicines, maintain OTC medicines in SHS and improving prescription safety Records of the number of prescription drugs sold; Inventory list of over-the-counter drugs; Number of external agencies using the pharmacy services New Prescription Drugs; 562 ; Inventory List/OTC 58; External Agencies; 4 What was your sample size? Total based on above three categories 624. What was your sampling Collective Data Actual Results Obtained 562 New Prescriptions Unknown - Refill Prescriptions** Pharmacy closed 6-30-11 58 - Over-the-Counter medicines 4- External Agencies 562 - Electronic Rx. only 825 - less new prescriptions than previous year (09-10) 1. Evaluate electronic technology 2. Establish an in-house one-time load dose of medicine 3. Maintain OTC medicines in SHS These 3 strategies are geared to meet a new Goal 5.
Goal 6. Student Health Services (SHS) will put into practice the University s Customer Service Improvement Plan under the leadership of the Dean of Student Affairs Objective 6.1 Create procedures that will enhance and maintain quality Customer Service Customer Satisfaction Survey; Training Sheet sign-in pad; Staff meetings; Health Vault Student Satisfaction Report Cards;80, Staff meetings;10 What was your sample size? Total based on above three categories 90 What was your sampling Collective sampling; survey cards Actual Results Obtained 100% sign-in training sheets Risk Management 90% over-all rating 100% Knowledge of Staff 98% Prompt Service 95% participation in staff meetings 100% Health Vault training 1. Conduct bi-yearly informational classes pertaining to customer service 2. Increase the number of completed survey cards by 150
Goal 7. Student Health Services(SHS) will maintain a Quality Assurance Program with appropriate documentation Objective 7.1. Document and review services provided; follow-up on lab results; annual nursing protocol; develop and implement monthly health tips; collect and analysis report cards Medical chart audit; statistics; nursing audits; nurse outreach programs; Customer Satisfaction Report Cards; Professional Credentials; nursing protocol 130 medical chart audits; 80 nursing audits 6,548 patient visits;1 nursing protocol; 20 nurse outreach programs; 80 Report Cards; 9 Professional Credentials What was your sample size? The five categories total 6868. What was your sampling Collective sampling; survey cards; sign-in sheet Actual Results Obtained 98% increase in Medical Audit 130 records reviewed 7% increase in Nursing Audit/ 80 charts reviewed 100% compliance with Professional licensing 1.Hire additional nursing staff 2.Monitor medical/nursing audits 3.Review professional credentials yearly
Dean/Provost: P. Rault, Ph.D Goal 8. Student Health Services will establish and maintain Business Associates with LSUHSC-Electronic Health Records and LSU School of Nursing Objective 8.1. Enhance the quality of care through electronic technology and preceptor ship Business Meetings; Approved Contracts; Number of e-rx. # of Electronic Health Records; Nursing student evaluations 12 meetings; 5 signed contracts; 562 new E- Prescriptions;12 LSU/BSN students What was your sample size? Total based on the above 5 categories 591 What was your sampling Collective sampling (e.g. random sample, convenience sample) Actual Results Obtained (Observed findings: was the objective achieved?) 12 meetings 5 approved and signed professional contracts 562 E-Prescriptions 12 LSU nursing students 1. Maintain External Affiliations 2. Increase Electronic Health Records to 6,800 3. Continuation of a preceptor ship program as a collaborative effort