User Guide. Thank you for choosing our Cloud9 hosted phone solution. This user guide will provide everything you need to know in how to use your new system with the Polycom Soundpoint 331/335 desktop phone unit.
Your Polycom Soundpoint IP335 HD Voice Graphical LCD LED Indicator Hookswitch Handsfree Speaker Dial Key Menu Key Dial Menu Line 1 Messages Context-Sensitive Soft Keys Line 1 Key LED Indicators Navigation Keys Microphone Mute 1 2 3 GHI 4 5 6 PQRS ABC JKL TUV 7 8 9 OPER 0 DEF MNO WXYZ Hold Messages Key Hold Key Headset Key Speakerphone Key Dial Pad Volume Up/Down Handsfree Microphone Placing a Call There are two ways to make a call on the Polycom - through the handset or through hands free. From Handset - Dial destination number - Pick up handset From Hands-free Speaker Phone - Dial destination number - Press the speaker phone button Answering a Call From Handset - Pick up the handset From Hands-free Speaker Phone - Press the speaker phone button Call Hold & Resume - Press the Hold button, press it again to return to the call Hold Checking Voicemail You will know that you have a new voicemail message if the light at the top right of on your phone is flashing red. - Dial 8555 - Enter your password (default is your extension number)
Transfering a Call There are two options when transferring a call - blind transfer or active transfer. Blind Transfer (call is transferred without call to receiver) - While on a call, press [Transfer] button. This puts the caller on hold - If you wish to transfer the call without speaking to the second party, press the [Blind] soft key - Key in the number/extension number and press the select key Active Transfer (with call to receiver) - While on a call, press [Transfer] button. This puts the caller on hold - Call the number/extension to which you want to transfer the call - After speaking with the second party press the [Trans] soft key to complete the transfer - The call has been transferred, you may end the call. Note: Transfer may be cancelled during establishment by pressing the [Cancel] soft key. The original call is then resumed. Call Forwarding To enable call forwarding - Press the (Menu) key and select [Features], and then navigate down to [Forward] - Select the desired conditional forwarding option, press the select (tick) button in the navigation pad, then enter a number to forward future calls to then press OK - Lastly, navigate down and enable forwarding by pressing the select (tick) button to select Enabled Note: For the forwarding option of No Answer you can select the number of rings before the call is forwarded. Do not Disturb - Press the Menu, select [Features], select [Do Not Disturb] to prevent the phone from ringing on incoming calls. A Do Not Disturb message appears to confirm that Do Not Disturb is enabled - Repeat the above process to disable Do Not Disturb Volume Adjustment - Press the volume key buttons to adjust the volume required
Advanced Features of Cloud9 Logging in To access the advance features of the Cloud9 solution, start by opening your internet browser and enter in your Cloud9 access link and then press enter. Enter your extension in the User Field The Default Password will be your extension number. Voice Mailbox Once you have logged in, the default section will be the voice mailbox page. This is where you can listen and manage your voicemails. - To playback through the browser click on the speaker icon - To playback through your phone click on the phone icon - To playback through the browser click on the speaker icon
You can also forward your voicemails to other extension by selecting an extension from the below drop down menu Or email the voicemail file to an email address Call Monitor This section allows you to view the calls you have made and received from your extension. It will show: Date & Time, Source/Destination, Duration Follow Me This function allows you to set up any incoming internal/external calls to your extension to automatically forward out to another number/extension. - To enable this, click Enable - Enter the number/extension to the FollowMe List - Select the desired ring duration times - Enable Use Confirmation if required - Click Update to save settings Tip: Hold your mouse cursor over the function headings to get further description.
Phone Features Call Waiting If a calling party places a call to the called party which is otherwise engaged and the called party has the call waiting feature enabled, the called party is able to suspend the current telephone call and switch to the new incoming call. Do not Disturb The phone will not be ringed on the called party end and the call will be forwarded to the voicemail box (providing FollowMe is not set to forward calls). Call Screening With this feature enabled, the incoming external caller will be required to say their name, which will be played back to the user and allow the user to accept or reject the call. Ringtimer (Default Ringtimer: 20secs) Number of seconds of ring before going to voicemail or ringing other numbers such as Forwarding if enabled. Call Forward Ringtimer This is the ringtime at the forwarded number before it goes to Cloud9 Voice Mail. Please note: Typical mobile time before going to Voice Mail is 20secs If this is set as Default it will use the Ringtimers set above. Call Forwarding - Unconditional This option when enabled will always forward all incoming calls - Unavailable This option when enabled will forward if the phone can not be reached - Busy This option will forward when Tip: Ensure you remember to turn off your Do not Disturb mode.
VmX Locator When enabled this feature allows the calling party to be given forwarding options during the personal voicemail greeting playback. - Voicemail Instructions By default, a system default voicemail message is used. - Press 0 By default will allow call to be transferred to the Operator - Press 1 & 2 allows users to customer the options to transfer the calling party to other numbers Voicemail Settings Password Settings This panel will allow you to manage your voicemail password settings, it is recommended that you visit this once your phone and system is running and change your password. Notification Settings To setup the voicemail notification email feature, click on Enable and enter your email address. Tip: You can also have the voicemail attached to the notification email.
This panel will allow you to configure the way the voicemail playback in the browser. Quick Feature Codes Handset Feature Code *52 *53 *72 *73 *74 *740 *90 *91 *92 *70 *71 *21 411 *45 *0 *75 8500 8555 Action Call Forward No Answer / Unavailable Activate Call Forward No Answer/Unavailable Deactivate Call Forward All Activate Call Forward All Deactivate Call Forward All Prompting Deactivate Call Forward Toggle Call Forward Busy Activate Call Forward Busy Deactivate Call Forward Busy Prompting Deactivate Call Waiting - Activate Call Waiting - Deactivate FindMe Follow Toggle Phonebook dial-by-name directory Queue Toggle Speed dial prefix Set user speed dial Dial Voicemail My Voicemail