WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE October, 2015 HIGHLIGHTS P1 P4 P5 Competitive companies that succeed are the ones that embrace change. They have the built-in flexibility to respond to fast-changing business conditions. IFS EOI delivers an environment where business experts work together with technical engineers, adjusting and evaluating the product in real time, actively leading to new insights. Fuga. Clear visualizations Nequi cum fugia allow aut alibusam you to analyze estiumqui KPIs and nam, unditis show the dollest, full impact quid ea of elluptae. processes on overall business performance.
CONTENT ENTERPRISES ARE FACING INTEGRATION... 1 OVERCOMING THE CHALLENGE... 1 CORE ELEMENTS OF THE OPERATIONAL INTELLIGENCE PLATFORM... 3 Apps for everyone...3 Integrated engines by design...3 Engineering principles...4 COMPREHENSIVE CAPABILITIES... 5 Easy to use user interface...5 Dynamic process management...5 Extensive business intelligence and analytics...5 Location intelligence...6 One-click reporting...6 Transparent enterprise-wide governance, risk and compliance...6 Real-time decision management...6 Dynamic capacity management...7 SUMMARY... 7 ABOUT IFS... 8
IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE Competitive companies that succeed are the ones that embrace change. They have the built-in flexibility to respond to fast-changing business conditions. Having the ability to transform and change business processes and systems quickly is a big differentiator. The IFS Enterprise Operational Intelligence (IFS EOI ) adaptive enterprise platform enables organizations to realize the promise of being an agile and adaptive enterprise. The state of the art platform and its model-driven approach delivers integrated, real-time operational intelligence enterprise-wide, allowing people to make better and faster decisions and improving business operations. This paper describes the core characteristics of our adaptive enterprise platform. As a result of today s dynamic world, enterprises operate in an environment that is constantly in flux. Many enterprises are facing what we call a new challenge. The reason is that they are under pressure on price and margins. ENTERPRISES ARE FACING INTEGRATION As a result of today s dynamic world, enterprises operate in an environment that is constantly in flux. Many enterprises are facing what we call a new challenge. The reason is that they are under pressure on price and margins. Cost is a big issue for them, and ever-growing regulatory compliancy requirements are even a bigger challenge. In a market that requires enterprises to do more with what they have, many are struggling with resource management. The end result is that enterprises have to become adaptable. They have to think about how to drive their processes in a more customer-driven way. All of this has to be done more or less at the same time. Enterprises no longer have the luxury of dealing with one issue at a time and buying technology to solve an individual issue. The new challenge is how to do this in an integrated way. OVERCOMING THE CHALLENGE Within an enterprise there are numerous systems to support individual departments or workflows. These systems provide detailed information for that single focus area. It s a narrow keyhole view. 1
Operational intelligence platforms help companies improve their situational awareness, and ability to sense and respond quickly to changing conditions. To overcome the new challenge, enterprises need to take a holistic approach. Processes and systems need to be connected across the enterprise, end to end, across the different disciplines, and top down from strategy to operations. Figure 1: Integrated decision management breaks down enterprise barriers This is echoed in technology advancements within the IT market. The business value of a solution which complements existing enterprise systems has been recognized by Gartner. Operational Intelligence (OI) platforms are applications in their own right, layered on top of other applications to provide a single dynamic management platform. DI BI and Analytics OPERATIONAL INTELLIGENCE MDM EA ibpms BPA 2
CORE ELEMENTS OF THE OPERATIONAL INTELLIGENCE PLATFORM IFS EOI provides a new standard of pioneering enterprise management software that covers the entire organization and supports end-to-end operational intelligence. The adaptive enterprise platform delivers web-based apps to users from an enterprise perspective: strategy to operations, end to end, and including all disciplines. IFS EOI is able to do this as a result of our three engines, which are able to tap into the existing IT applications and systems. Every role is different. The role-based apps give you the right information, at the right time. Role-based cockpits for everyone Through an innovative concept of role-based apps, everyone shares a digital replica of their entire company from their own perspective. The apps are deployed using a governance framework. This enables users to focus, act and improve the performance of the business. The apps deliver unique visibility, monitoring, alerting, decision support and execution controls covering the entire range of management activities from planning to action and change. These operational intelligence capabilities ensure that you have better situational awareness to support real-time adaptive decision-making. All apps are connected, resulting in better team work and improved efficiency across the organization. Integrated engines by design Core to our adaptive enterprise platform is a robust and scalable model-driven architecture designed around three integrated engines: model engine, data engine and execution engine. The engines are integrated by design to provide the visibility, intelligence and actionable controls needed to drive business improvements. 1. MODEL ENGINE With our model engine we create organizational visibility to provide a single version of the truth. The ontology of an enterprise is modeled directly in our adaptive enterprise platform using our embedded interactive value chain methodology. We call this a BizMap. All the key aspects and interdependencies required to manage your business in an integrated way are captured in the BizMap. Populating the BizMap ensures that all areas of your organization strategic, tactical and operational become linked through a single platform. There is a direct link between strategic goals, results and operational execution. This increases business agility to respond to changing conditions. 3
Integrated by design. IFS is the only provider which has a fully integrated approach. INPUT SUPPLIERS MANAGEMENT CORE PROCESSES SUPPORT Products P Services S Channels SALES DELIVERY CUSTOMERS Strategic Results PERFORMANCE FINANCIALS RISK & COMPLIANCE Stakeholders VALUE CONSTRAINTS Figure 3: Embedded interactive value chain (IFS EOI BizMap 2000 2014) 2. DATA ENGINE An enterprise needs more than just visibility. Users need tools to monitor and analyze performance. And it is the data engine that manages this business intelligence model. The BizMap, within the model engine, is used to determine the information architecture: what data was needed from which source system, instead of just visualizing all information that is available in the databases. This top down approach provides a clear business focus and creates a tangible link from business objectives to execution. By combining the capabilities of the model and data engines, a complete picture of the business performance is available by integrating performance measures with financial indicators and risk. In addition, our model-driven approach to data integration results in a quicker, cheaper implementation and ongoing maintenance. The execution engine puts business intelligence into action. 3. EXECUTION ENGINE To respond to the fast-changing business dynamics, users need real-time information and actionable controls. Our execution engine supports the growing need for dynamic behavior. The execution engine automates business processes, handles real-time events and generates alerts. It is this engine which adds the real-time dimension to operational intelligence. By combining the data and event worlds, the execution engine gives decision-makers integrated, real-time operational awareness. Engineering principles IFS EOI delivers an environment where business experts work together with technical engineers, adjusting and evaluating the product in real time, actively leading to new insights. We call this new way of working high fidelity engineering, where relevant skills from different expertise domains are actively involved in the realization of enterprise-class software, dramatically reducing release time. 4
This iterative and dynamic approach extends to our platform architecture as well. The overall key architectural discipline for our adaptive enterprise platform is model-driven. In addition, the IFS EOI software is designed to support model manipulation, for all the engines, while in operation. Another way of saying this is that we can change the models at runtime and evaluate the effects immediately. This enables enterprises to respond to the rapidly changing business environment in an agile yet cost-effective manner. High fidelity engineering delivers state of the art technology quickly. COMPREHENSIVE CAPABILITIES IFS EOI s holistic approach ensures that all areas of the enterprise are connected and operate effectively. That s why all core business processes, performance indicators and regulatory requirements are included. Our adaptive enterprise platform offers comprehensive capabilities to support users in creating business value and improving operations intelligently. Easy to use user interface Clear visualizations allow you to analyze KPIs and show the full impact of processes on overall business performance. From comprehensive business intelligence and analytics to the performance coloring at a workflow or activity level, it is easy to see what requires attention. Whether you re at your desk or on the move, you have an integrated and actionable overview of the enterprise: end to end. Dynamic process management The adaptive enterprise platform captures all relevant business process information that is necessary to manage processes within the context of the business value chain. This chain include activities, workflows, process measurements, risk indicators and the necessary process governance, whereas the cockpit software provides all the functionality. This can come from integration with an existing BPM solution or can be modeled directly in the adaptive enterprise platform. In addition, IFS EOI provides the necessary strategic dimension that makes it easier to link strategy to operations, across the enterprise. Extensive business intelligence and analytics The IFS EOI platform incorporates business intelligence capabilities, which draws on multiple data from diverse systems and event-streams. Powerful embedded BI is available; from historic backward looking information, up to real-time data. Information can be displayed in tables, graphs or charts. The extensive charting capabilities include a graphical user interface which prompts users for input, which is automatically visualized. In addition, 5
IFS EOI supports any governance, risk and compliance (GRC) initiative by addressing explicitly the GRC link to strategy. IFS EOI provides model-driven predictive analysis capabilities that combine data mining algorithmic models and forward-looking what-if scenario planning. Location intelligence By using map technology, the adaptive enterprise platform incorporates a mapbased interface to help you quickly and accurately visualize your integrated business information in a geographic context. Combining business data with a location context provides improved insight. Location intelligence helps users develop a better understanding of information and can make it easier to see patterns. This visual intelligence supports good planning and faster decision-making, which would be difficult to achieve using spreadsheets alone. Managers are able to analyze information, be it customers or projects, for example, on a map at a local, national or global level. Incorporating geomap functionality enables organizations to coordinate their domestic and/or international operations better, leading to improved efficiencies. One-click reporting In addition to the extensive information visualized in the role-based cockpits, the adaptive enterprise platform has user-friendly reporting abilities. Reports can be built in the layout you want and are updated automatically when the latest information is refreshed. Transparent enterprise-wide governance, risk and compliance IFS EOI supports any governance, risk and compliance (GRC) initiative by addressing explicitly the GRC link to strategy. Its flexible yet powerful framework is compatible with the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Risk areas that are covered include compliance, strategy, operations and IT. By linking operational risks to performance at every business level, an enterprise-wide picture of risk is created. Users can view and analyze threats across the board. The common risk framework reduces operational costs. And the overhead costs of data collection and risk activities by the different lines of business are removed. Real-time decision management The platform s action and decision management abilities allow users to define activities across the organization. Performance improvements can be easily tracked, driving continuous improvement enterprise-wide. By combining process automation with analytics and business rules, the gap between business insight and execution is eliminated. This allows users to make better, smarter and faster business decisions. 6
Dynamic capacity management Using real-time information, managers have insight into productivity and realized capacity. They are able to determine the capacity required for production workload, optimizing available resource utilization. This leads to increased efficiencies across the organization. SUMMARY The adaptive enterprise platform delivers integrated, real-time operational intelligence to improve business operations. It makes a company s business processes and existing systems more adaptive because it makes the content and processes that surround its business systems more actionable. It also adds the ability to respond quickly to business events, to trigger different actions, to launch different business processes, to deliver targeted content, and to handle exceptions based on different contexts and circumstances. The platform is available on-premise or via the cloud. 7
ABOUT IFS IFS is a globally recognized leader in developing and delivering enterprise software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) that was founded in 1983 and currently has over 2,700 employees. IFS supports more than 2,400 customers worldwide from local offices and through a growing ecosystem of partners. For more information about IFS, visit www.ifsworld.com AMERICAS... +1 888 437 4968 ARGENTINA, BRAZIL, CANADA, ECUADOR, MEXICO, UNITED STATES ASIA PACIFIC...+65 63 33 33 00 AUSTRALIA, INDONESIA, JAPAN, MALAYSIA, NEW ZEALAND, PHILIPPINES, PR CHINA, SINGAPORE, THAILAND EUROPE EAST AND CENTRAL ASIA....+48 22 577 45 00 BALKANS, CZECH REPUBLIC, GEORGIA, HUNGARY, ISRAEL, KAZAKHSTAN, POLAND, RUSSIA AND CIS, SLOVAKIA, TURKEY, UKRAINE EUROPE CENTRAL... +49 9131 77 340 AUSTRIA, BELGIUM, GERMANY, ITALY, NETHERLANDS, SWITZERLAND EUROPE WEST...+44 1494 428 900 FRANCE, IRELAND, PORTUGAL, SPAIN, UNITED KINGDOM MIDDLE EAST AND AFRICA....+971 4390 0888 INDIA, SOUTH AFRICA, SRI LANKA, UNITED ARAB EMIRATES NORDIC... +46 13 460 4000 DENMARK, NORWAY, SWEDEN FINLAND AND THE BALTIC AREA.......................................... +358 102 17 9300 ESTONIA, FINLAND, LATVIA, LITHUANIA www.ifsworld.com COPYRIGHT 2015 INDUSTRIAL AND FINANCIAL SYSTEMS, IFS AB (PUBL). IFS AND ALL IFS PRODUCTS AND SERVICES NAMES ARE TRADEMARKS OF IFS. ALL RIGHTS RESERVED. THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS S PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS. IFS AB 2015 En6311-1 Production: IFS Corporate Marketing, October 2015.