SolarWinds Maintenance Benefits

Transcription

1 it pays to keep your maintenance active! SolarWinds Annual Renewal Program and Benefits SolarWinds automatically includes one year of maintenance with the purchase of our licensed products. This allows our customers experience the SolarWinds difference, including frequent product releases and 24x7 support for a full year without any additional charge. After the first year, your annual maintenance renewal preserves access to SolarWinds world-class software updates and support. Active Maintenance Provides You with Fixes, Features and Access Product Updates (Major Enhancements, New Features, and Bug Fixes) 24/7 Technical Support Additional Product Components to Extend Functionality Beta Participation to Shape Future Product Direction Free Product Training (Virtual Classroom with Lab & Lecture). For more info & schedule, visit For me, tech support is probably the most important consideration for any software or hardware product, and I can definitely give SolarWinds an A+! Irishjd, comment posted on thwack Software Updates Built By IT Pros, For IT Pros Our product managers and development teams are constantly incorporating feedback from our vibrant community of network engineers into new releases. In the last year, we have released new versions of almost all SolarWinds products that included significant feature enhancements many requested by the community. Many minor releases have also enhanced functionality across our products. These releases often result from support calls that help us understand the needs of our customers, and allow enable us to quickly respond with service releases that resolve specific issues. Both major and minor releases of our product software are only available to customers on active maintenance. 24/7 Technical Support You Can Depend On SolarWinds Technical Support provides a valuable service to your organization by helping to install the software correctly, configure it for your specific use, assist with migrations and new processes, and isolate the occasional bug. We are happy to assist with any product issues that you encounter, and we pride ourselves on the speed and quality of response from our 24x7 Global Support Team, whether through phone and . Extra Software to Extend Functionality SolarWinds often provides additional software components that allow customers to extend the functionality of their licensed products. These components are only available to customers on active maintenance and can be downloaded directly from the SolarWinds customer portal. A few examples of these components include: SolarWinds Poller Migration Utility Migrate a SolarWinds Poller into a complete SolarWinds installation EOC Map Conversion Utility Convert SolarWinds Network Performance Monitor (NPM) maps for use with Orion EOC SolarWinds Pack for Microsoft System Center Display data from SolarWinds NPM and SAM SolarWinds Kiwi Syslog Utilities Forward Windows Event Logs or Tunnel Syslog Across the Internet Renew Your Maintenance Today! SolarWinds supports three easy ways to renew your maintenance: 1. Log into your customer portal on the SolarWinds website and select Renew your Maintenance 2. Contact the SolarWinds Maintenance Team at [email protected] 3. If you previously ordered through a reseller, please contact them directly to renew

2 How is SolarWinds Different than Other Software Companies? Simple and Fair Pricing for Lower TCO (Total Cost of Ownership) SolarWinds keeps its maintenance pricing simple, fair, and affordable to deliver maximum value for a minimum cost. Jim Frey, Research Director for Enterprise Associates, noted during a review of SolarWinds Application-Aware Network Performance that SolarWinds software has a virtue of options for getting started at very low cost, best-in-class maintenance rates, and warrants a top ranking in terms of overall cost advantage. Self-Service for Lower TCO SolarWinds pays close attention to the needs of the IT professionals, and builds easy-to-deploy and-use products that solve every day IT management problems out of the box. This allows our customers to deploy, configure and maintain our products with less training and fewer resources. Jonah Kowall, a Research Director at Gartner notes that Technology providers that are focused on usability and ease of implementation without professional services create additional value in time savings and capital preservation. Frequent and Significant Product Releases We never rest on our laurels. SolarWinds frequently releases high quality software with major features, minor enhancements and bug fixes, and provides them to customers with active maintenance at no additional charge. (Many of our competitors merely provide bug fixes on their products or charge for updates.) Adaptation to Emerging Infrastructure Technology change continues at a rapid pace, and SolarWinds products help you plan for and then leverage these new technologies as they come to market and gain acceptance. Keeping your products under active maintenance allows you to access new software releases which include support for the latest technologies, such as: Cisco Unified Computing System and Nexus 1000v virtual switches VMware vsphere, ESX and ESXi Microsoft Hyper-V Wireless AP support including: Meru Networks, Cisco, HP, and Aruba Windows Server 2012 Community-Driven Roadmap The SolarWinds community includes thousands of network engineers and system administrator who directly contribute to the features included in SolarWinds product releases. This allows us to discover, design, and develop solutions to problems before you even have to deal with them. Furthermore, we frequently publish sections of our roadmap to our thwack community forum as what we re working on posts. Better than Enterprise Solutions SolarWinds gives IT professionals enterprise-class features at without high enterprise software prices. We also encourage you to participate in thwack, our open community of like-minded professionals so you never have to solve an IT management issues alone again. We also differ from the consultant + software model used by many enterprise software companies: when you purchase a SolarWinds product you know you ll be deploying soon!

3 Recent Software Updates Provided Under Maintenance Below, you will find a list of features added to major SolarWinds products from 2013 until Q SolarWinds Network Performance Monitor 3 major and 3 minor releases since 2013 Enterprise Class Network SolarWinds NetFlow Traffic Analyzer SolarWinds Network Configuration Manager 1 major and 2 minor releases since 2013 SolarWinds IP Address Manager Newer versions require no additional training, no additional software to install, no additional licensing, and no additional effort. Upgrades are seamless and reliable. jp, comment posted on solarwinds.com Network Weather Map: display L2 link utilization on Network Atlas maps Dynamic Baselining and thresholds for node details Customizable & rotating NOC Views Device Studio: Creation of native CPU and memory pollers for presently unsupported devices Drag-and-drop functionality to move NPM resources (charts, graphs) on the Web interface Wireless support for Ruckus and Motorola APs & WLCs VRFS support for NPM route monitoring Route support for OSPFv3 and EIGRP Web-based Reporting Improved Flow Data Retention & Storage Process Flow Data over 50,000 fps Explore & Analyze Flow Data with 1 Minute Granularity Improved Web Page Load Time Interactive Drag-and- Discover Charting Border Gateway Protocol Support Flow Navigator End-Point Centric Resources Top Talker Optimization Multi-Vendor Flow Support CBQoS Support Ingess & Egress Support Port Application Grouping sflow v2 & v4 Support Device End-of-Life (EOL) Configuration Change Approval Workflow Web-based Config & Job Support for Windows Server 2012 Cisco VLAN Reporting Support for Additional Polling Engines for Improved Scalability Real-Time Change Detection Setup Enhancements Expanded Native Device Support Config Change Template Scripting Improvements Enhanced SolarWinds NPM Integration ISC DHCP Support for Advanced DHCP Configurations Active IP Conflict Detection BIND DNS Microsoft DHCP & DNS Cisco DHCP (including Cisco ASA devices) DHCP Split-Scope Enhanced Import Wizard Drag-&-Drop Subnet Support for Server 2012 and Windows 8 Integration with SolarWinds User Device Tracker Worldwide Map of node resources with Ability to Include UnDP on Map Network route monitoring IP multicast monitoring Device interface discovery filtering Hardware health monitoring Out-of-the-box support for HP MSM760/765 Wireless Access Controllers Drag-and-discover Interactive Charting

4 SolarWinds VoIP & Network Quality Manager 1 major and 1 minor release in 2013 Enterprise Class Network SolarWinds User Device Tracker 1 major and 2 minor releases since 2013 SolarWinds Network Topology Mapper SolarWinds Firewall Security Manager 2 major releases since 2013 VoIP Gateway Details Dedicated View PRI Trunk and Channel Utilization VoIP Call Monitoring and Troubleshooting Alert on Call Performance Metrics Search and Filter Call Detail Records Cisco CallManager Support Device Whitelisting Remote Port Shutdown Watch List for Users Trap Notifications Alert on Endpoint Change Support for FIPS compliance Supports multiple discovery methods including SNMP, ICMP, WMI, CDP, LLDP, & VMware Discover & map VMware & Hyper-V hosts and VMs Exports network maps to Microsoft Office Visio, PDF, and PNG formats Scheduled map export to Orion Network Atlas Delivers reports on switch ports, VLANs, subnets, and inventory Filter maps by device type, device vendor, or network segment New Orion integration module to view firewall details and reports through Orion s centralized, web console At-a-glance visibility into security and compliance status of firewalls Ability to search security rules from the web interface Quick and easy drill-down ability into firewall configs and rules Virtual packet tracing for improved firewall troubleshooting Network-aware firewall change analysis Integration with Engineer s Toolset Integration with SolarWinds NCM Support for Windows Server 2012 and Windows Security Information & Event (SIEM) SolarWinds Log & Event Manager 2 major releases since 2013 Flexible, scheduled searches with automatic distribution of results upon completion Automated license recycling to recover unused agent licenses on workstation nodes and VDI environments Performance and platform improvements FIPS self-certification Ability to import user-defined groups from CSV files New connectors for NetApp, IBM, Brocade, and more Support for LEM Hyper-V deployment on Windows 2012 R2 Rule categories and tags to simplify rule creation and search New rule templates for appliance monitoring and file tracking Improved data storage with differential archiving Enhanced search to display results progressively as they are returned Integration with Server & Application Monitor & Alert Central Authentication with Active Directory Support for Kiwi Syslog Server Enterprise Class Database SolarWinds Database Performance Analyzer New product acquisition in Oct 2013 New product line acquired from Confio Software, formally Confio Ignite Multi-platform database performance software for SQL Server, Oracle, Sybase & DB2 Correlate physical and VMware server resource metrics with database response time Historical trends and drill down analysis Real-time query response time and wait time analysis Built-in database tuning advisors provide actionable advise

5 Enterprise Class Server, Application, Systems SolarWinds Server & Application Monitor SolarWinds Web Performance Monitor 3 major and 2 minor releases since minor AppInsight for Exchange - Deep Exchange Server & Mailbox Monitoring AppInsight for SQL Deep SQL Server & Database Monitoring Baseline Threshold Calculator with sustained conditions Asset Inventory Dashboard to include Server Warranty Status Web-based Report Writer Remediation feature - start/stop services/reboot servers/kill processes Continued update and addition to the 150+ application templates, now including Web services monitoring Hardware Health - ESX/ESXi hosts, HP, Dell, IBM System X & blade chassis Windows Event Log Monitor Enhancements JSON/SOAP/XML Web Service Monitoring Enhancements to the Real-Time Process Explorer Integrated virtual infrastructure monitoring Conditional group dependencies Support for native Nagios scripts Full support for Java web applications AJAX, Flash & Silverlight Support Waterfall Charts Isolate Responsiveness for Each Step to include Page Load Times Monitor transactions from multiple locations & from the cloud with the Cloud Player Portal Multi-tenant UI Monitor transactions from behind the firewall Playback Recorded transactions as frequently as every minute Easily edit recordings as web applications change DameWare Remote Support and DameWare Mini Remote Control SolarWinds Patch Manager 2 major releases since major and 3 minor releases since 2013 Windows 8 Support: Install on Win8 computers and remotely control them. DameWare Remote Support v10 includes DameWare Mobile to remotely support Windows computers from Android & ios devices Mac OS X desktop support Linux desktop support Backward Agent capabilities to support DameWare v7 & v8 Agents Support for Intel vpro AMT, which lets you control computers regardless of their state. Chat with end-user during remote session Take screenshots of remote desktop during remote support session All DameWare purchases now include SolarWinds maintenance. Simplified installation, including pre-install wizard that installs pre-requisites and provides Express and Advanced installation options First Time Usage Wizard provides patch deployment guidance upon installation completion Optional agent that can be run as a standalone service on a client device Support for Windows 8, Windows 8.1 and Server 2012 R2 Orion integration to view Patch information and status through Orion s centralized, web console Integration with SolarWinds Network Performance Monitor (NPM) and Server & Application Monitor (SAM) Support for Microsoft System Center Configuration Manager (SCCM) 2012

6 Enterprise Class Virtualization & Cloud SolarWinds Virtualization Manager Enterprise Class Storage SolarWinds Storage Manager, Powered by Profiler 1 major and 2 minor releases since major and 1 minor release in 2013 Integration with Server & Application Monitor (SAM) for end-to-end application stack to VM monitoring Datastore visibility on SAM & NPM Microsoft Hyper-V storage objects enhancements (e.g., clustered storage volumes) Updated libraries, components & improvements to the GUI, collection speeds & supportability Addition of new Virtual Desktop Infrastructure (VDI) Dashboard Alert recommendations Improved Performance Charting Host & Cluster Health Dashboards Show-back dashboards New Alerts and Trends Improved Usability (New Widgets, Dashboard Selector, Map View Improvements) Integration with Storage Manager Support for Dell Compellent Storage Arrays Support for EMC Isilon Storage Arrays Support for IBM XIV Support for Hitachi Data Systems VSP Improved EMC VNX/Clariion support Improved IBM SVC support Improved HDS Array support Array Discovery Enhancements Improved IBM SVC Performance Improved Charting Extensive Cross-Object Linking Integration with Virtualization Manager Target View for LUNs and NFS Shares Scalability and Stability Enhancements Replaced MySQL DB with MariaDB Web-based IT Help Desk Web Help Desk Software Secure File Transfer Serv-U FTP Server, Serv-U Managed File Transfer Server 2 major and 2 minor releases since major and 1 minor Native integration to send and receive alerts directly from SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor Native Asset Discovery (using WMI) Ticket escalation & de-escalation Asset database integration with SolarWinds Orion products New Getting Started wizard Auto-discovery for automated LDAP and Active Directory configuration Support for Windows Server 2012 and Microsoft SQL 2012 Action Rules for automated ticketing and escalations SSO through SAML and CAS RESTful API for Locations, Assets and integration with 3rd party applications Custom CSS templates for the log-in page and client user interface Improved Search Performance Detailed history tracking Color-coded labels in the Tech user interface Ad Hoc File Sharing Allows End Users Send and Request Files With Anyone New Serv-U Gateway Module Prevents Data at Rest in the DMZ Revamped Web Transfer Interface For Users Without FTP Clients Remote Console Now Works on the Apple ipad High Availability Using Web Farm Clustering Write Events to Windows Event Log (for SIEM and Similar Monitoring) Microsoft Windows 8 and Windows Server 2012 Compatibility

7 Power Up IT via Mobile Mobile Admin Software 1 major and 2 minor releases in 2013 Support for Exchange 2013, SCOM 2012, & Backup Exec 2012 Updated RDP client with support for Windows 8 & Windows Server 2012 FIPS compatible Support for 3 new applications: Microsoft ActiveSync, Amazon EC2 and SolarWinds Orion suite of products Updated dashboard and notification system: includes a new toplevel view showing the number and severity of events for each subscribed feed and a notification payload that indicates which feed triggered a notification. Receive Notifications from Active Directory so when a user is locked out, you are the first to know and can instantly unlock the account remotely. Multi-Vendor IT Alert & On-Call Alert Central (FREE Software) releases since launch in March 2013 Consolidate alerts from multiple systems Distributes them to the right team members on the right teams Handles on-call scheduling Automatically escalates alerts according to your rules Absolutely FREE for the entire organization Native Support for Microsoft Exchange Web Services Kiwi Syslog Server 1 major and 1 minor release in 2013 Tools for Network and System Engineers Kiwi CatTools 1 major and 1 minor release in 2013 Secure Web Access (HTTPS) To Real Time Logs Active Directory Authentication to Web Access Support for Windows Server 2012, Windows 8 and Windows SQL 2012 Dynamic Filtering Enhanced Update Notifications Support for Windows 7 Queue Warning Notification Windows 8 and Windows Server 2012 support Activities can now be applied to All Devices Update of WodSSH COM component to fix or improve SSH connectivity with some devices such as Cisco ACS, Nexus, Extreme Support for F5 v11 (tmos), Palo Alto devices, and SonicWall Support for RunExternalScript added to F5.BigIP and F5.BigIP.GTM New DNS settings tab in the CatTools Setup window (DNS resolver). Improves resolution of IPs to hostnames Improvements in Thwack integration Version report added for HP switchdevice Variations Feature Enhanced and Expanded Customer and Community Requested script Enhancements Support for MikroTik devices ipmonitor Improved Bandwidth Monitor Printer Monitor Exchange 2010 Monitor Windows 2008 R2 support UI improvements AD Integration Monitor Clones Engineer's Toolset 1 minor New Launch Pad letting users quickly start new network gadgets New UI that allows network utilities to be grouped by user Database import to Workspace Studio Firefox integration Improved Toolset/Orion integration Improved exporting Enhancements to existing tools including NetFlow Real-time SolarWinds Labs Experimental Gadgets 2014 SolarWinds, Inc. All rights reserved. SolarWinds, the SolarWinds logo, ipmonitor, Serv-U, Kiwi, DameWare, and Orion are among the trademarks or registered trademarks of the company in the United States and/ or other countries. All other trademarks are property of their respective owners. MC-1404 SolarWinds Failover Engine Enterprise extension for SolarWinds Orion Platform SolarWinds Enterprise Operations Console 1 major 1 major Support for Windows Server 2012 Performance Improvements Support for SolarWinds IP Address Manager, User Device Tracker and Web Performance Monitor User Defined Links Performance Improvements *Orion platform products include: SolarWinds Network Performance Monitor (NPM), SolarWinds Server & Application Monitor (SAM), SolarWinds NetFlow Traffic Analyzer (NTA), SolarWinds Network Configuration Manager (NCM), SolarWinds IP Address Manager (IPAM) SolarWinds VoIP & Network Quality Manager (VNQM), SolarWinds User Device Tracker (UDT), and SolarWinds Web Performance Monitor (WPM).