CoreCard Software, Inc.

Transcription

1 CoreCard Software, Inc. Card Management Applications Built to Meet the Rigorous Requirements of Commercial Card Processing and Reporting Now With the Power to Support Commercial Accounts Receivable

2 Card Management Solutions Deliver Scalable, Reliable End to End Functionality Across the Payment Spectrum Solutions For Every Industry Private Label Cards Private Label portfolios are the bread and butter for many card processing organizations and CoreCard s products configured to support them are the smart choice. Fleet Cards Fleet card program managers are finding the robust functionality of CoreCard s products a perfect fit to the complexities of their business model. Rich History of Success The management team at CoreCard Software has been in the business of building and licensing card management software since CoreCard s products provide transaction processing and account management for card issuers, acquirers and card servicing organizations. CoreCard also provides boutique processing solutions for companies seeking customized processing services to fulfill their prepaid card processing needs. Bankcards Gartner s recommendations for banks have always matched CoreCard s approach, which includes systems that are flexible, scalable, efficient, and compliant. Prepaid Cards CoreISSUE configured for prepaid gives card issuers the most robust prepaid card Functionality available today. CoreISSUE makes offering hybrid debit/credit cards easier. Healthcare Cards The growth of healthcare card needs show no sign of abating. CoreISSUE for Healthcare makes managing the multiple purses required by benefit companies simple. Rewards & Loyalty Cards with reward, loyalty and rebate programs will continue to grow as card issuers seek ways to keep valued customers. CoreCard has fully integrated these value-added programs. Accounts Receivable Management CoreISSUE for Accounts Receivable Management fully supports loans, revolving credit, conditional sales contracts and nominal options leases. CoreCard s products allow program managers and card issues to create leading edge hybrid credit/debit products that include robust rewards, loyalty and rebate options. Government Cards Finding ways to reduce costs and simplify delivery is driving the development of card initiatives in the government sector. CoreCard's applications are a logical choice. Boutique Processing CoreCard s processing arrangements are designed to help new card program managers get into the business faster for less money.

3 CoreCard Products Provide Complete Industry Solutions CoreCard s applications serve as the foundation on which their industry solutions are built. This suite of products grew out of the Research and Development group spun off from PaySys, the creators of the VisionPlus card management system. Today, the base products include: CoreISSUE, CoreACQUIRE, CoreCOLLECT, CoreSALES, and CoreDISPUTE. These products are supplemented with additional applications that expand and enrich CoreCard s offerings. These additional applications includes; CoreAPPLICATION, CoreSELFSERVICE, CoreREBATES, CorePORTAL, and CoreDASHBOARD. All CoreCard products are supported by the CoreENGINE processing platform. The CoreENGINE platform powers the shared components that CoreCard applications leverage. Parameterization is a key feature of all the CoreCard products, through these controls CoreCard s applications can be quickly configured to support a company s business. These same parameters make it easy to reconfigure the applications as needed to support new business models and programs. Parameterization also simplifies making changes to meet new regulations. CoreCard's industry solutions are all built on a single code base, so even though the system is divided into smaller applications, when they are deployed all of the applications remain on the single code base. The benefit of this approach is that it allows companies to free themselves from having to integrate multiple software products to obtain a complete card management system. In addition to real-time authorizations CoreCard also provides processing of all transactions in real-time. Adding real-time posting creates a number of immediate benefits. By posting the transactions in real-time, CoreCard eliminates the need for the power provided by a mainframe each evening to batch process the daily transactions. Real-time transaction posting makes it possible to offer a 24X7 environment where account holders can access real-time information about their accounts online via the internet. This ability, real-time web access, has now become the industry norm and was made possible because of real-time transaction posting. CoreCard Applications CoreISSUE CoreACQUIRE CoreCOLLECT CoreAPPLICATION CoreSALES CoreDISPUTE CorePORTAL CoreSELFSERVICE CoreREBATES CoreDASHBOARD CoreENGINE Platform Transaction Processing Engine Shared Components User Security - GUI - Posting - Business Rules - Workflow - Data Access Through the power of CoreENGINE, the platform that supports all of CoreCard s products, the system's message passing and open dataflow architecture enable integration with third-party applications including mainframe systems through standard APIs. CoreCard s Technology Commitment CoreCard s goal is to continue finding ways to make the best use of technology to provide their customers with the most comprehensive card management platform at the best price in the market. The current product line was created because the team was dedicated to the idea of building a suite of products for the future. At CoreCard the development team is not happy resting on past accomplishments. With the help of current customers and a team of product managers, the development team is continuously evaluating how to effectively use the information they are receiving. This analysis is being used to determine the functionality to be added to the various applications to keep them current with new regulations and program offerings. As CoreCard continues to add new features and functionality to the products the team will be keeping an eye of the future so that CoreCard and their customers can continue to grow. CoreCard is also making sure that as development methodologies mature and new hardware is introduced the team researches the benefits of each to determine any impact it might have on the development of future product and feature offering.

4 CoreISSUE Is The New Standard for Card Management Designed to meet the rigorous requirements of commercial card processing and reporting, CoreISSUE is available in a variety of configurations to meet the unique needs of each issuer. Each configuration of CoreISSUE may be deployed individually or collectively in phases to meet specific operational and strategic requirements. CoreISSUE for Bankcard Manages and processes consumer bankcard accounts with support for MasterCard, Visa Discover, and American Express. Supports family and installment credit plans. CoreISSUE for Commercial Manages and processes corporate, purchasing and fleet (gas) card products from Visa and MasterCard including support for value-added tax calculations, level 3 data and complex reporting for corporate and purchasing transactions. CoreISSUE for Private Label Manages and processes store brand credit cards as well as private label fleet cards. Supports flexible credit limits such as interest free credit for a variety of time periods [30-, 60-, 90-, 180-days same as cash] and time-sensitive promotional offers by merchant category and product codes, etc. CoreISSUE for Prepaid Supports the processing of all types of single-use and reloadable private label and association branded prepaid cards. CoreISSUE for Accounts Receivable - Manages billing and collection of any type of accounts receivable and interfaces with existing accounting systems. Acting as a sub-system CoreISSUE allows companies to offer many flexible repayment plans, including loans and nominal option leases. CoreISSUE for Government Using prepaid functionality supports all types of benefit payments including, unemployment, Medicare, Medicaid and disaster relief payments. Combined with the private label functionality government entities can also offer transit cards. CoreISSUE for Healthcare Supports providers of Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) with a combination of Prepaid and Private Label functionality. Rewards & Loyalty CoreISSUE can track any variety of loyalty card, rewards card, points card, advantage card, or club card programs without having to run each on a separate tracking system. Rewards and Loyalty can be used with all configurations of CoreISSUE. Full Back Office Functionality Authorizations Complex rules-based authorization parameters include velocity checks, floor limits and restrictions by merchant category code, transaction type and product SKU at each level of the hierarchy. PIN, Visa CVV/CVV2 and MasterCard CVC/CVC2 validation supported. CoreISSUE is a flexible, browser-based card management, issuing and transaction processing system for banks, retailers, corporations and other financial institutions that issue card products or manage accounts receivable. Account & Product Set-Up and Management User-defined account set-up, workflows and mass update features reduce manual data entry errors Unlimited processing levels available for institutions, holding companies, products, company corporate structures and family cards for consumer accounts Ability to link multiple products, credit plans, physical plastic cards and physical addresses to a single account Automatic generation of account and card numbers Real-time management of lost/stolen cards Support for an unlimited number of products and institutions Interfaces to third-party credit card application processing and credit scoring applications Automatic generation of data files containing information for production of physical cards Transaction Processing Dynamic processing and recording of all purchase, payment and fee-based transactions and corresponding account balances Easily configurable processing parameters for service charges, interest, insurance, payment, credit terms and more Real-time recalculation of payment reversals, purchase returns, chargebacks and disputes and all impacted balances up the hierarchy Credit Management Credit limits definable for each processing level; hard and shared limits supported Interfaces to third-party collections, external risk modeling and scoring applications User-defined charge-off limits supported User-defined rules-based reissue decisioning User-defined delinquency and over-limit conditions Statement Processing Flexible, user-defined billing and statementing periods Individual, central, summary, memo and billing statements available Automatic generation and distribution of statement files to third-party statement production systems Statements available online Clearing and Settlement User-defined settlement periods Real-time and batch settlement supported Real-time posting of clearing transactions MasterCard, Visa and American Express Exception Management Chargeback processing and dispute management according to respective association rules supported Integrated Letters Full integration with Microsoft Word is supported. Reports Standard reports available Interfaces to third-party reporting tools for ad hoc and custom reporting Customer Service Controlled access through user security Browser-based interface enables issuers to easily designate customer service functions to agents in remote locations Web Self-Service Cardholder self-service via a secure web page (e.g. change of address, request for credit increase, request for replacement card and payment submission) increases operation efficiencies

5 CoreACQUIRE Provides Unmatched Flexibility In Merchant Processing CoreACQUIRE is a comprehensive, browser-based merchant account management and payment processing system for acquirers that handles a broad spectrum of domestic and international authorizations and payment transactions. CoreACQUIRE provides scalable, fault-tolerant, real-time transaction processing and complete back office functionality including authorizations, clearing, settlement, exceptions processing, and risk management. Embedded multilingual and multicurrency capabilities within CoreACQUIRE enable acquirers to easily extend their merchant portfolio across multiple borders. CoreACQUIRE is available with the capability to support MasterCard, Visa, American Express and Private Label cards. The solution can be configured to be deployed either alone as a subsystem to an existing merchant acquiring system or collectively as a comprehensive payment processing source. CoreACQUIRE, CoreCard s merchant processing application supports authorization processing from an acquirer s perspective. CoreACQUIRE provides the ability to receive authorization requests from a network switch (or gateway) and routes authorization requests back to a switch (or gateway). The application also provides the ability to verify the merchant as part of an authorization request, to identify and process an authorization request for a merchant, cardholder, or for merchants and cardholders. Authorizations may be posted to merchants in a delayed process if required. Robust Functionality Account Set-Up and Maintenance Inheritable parameters provide seamless account insertion and ensure stable, consistent record setup. Multiple-level hierarchy provides the opportunity to group stores and locations uniquely for each merchant at set-up time, or during the life of the relationship, providing real-time reporting and parameter inheritance. The variety of merchant chains available allows acquirers to configure custom report features without additional programmer assistance. The ability to support flexible hierarchies enables users to meet the complex reporting and processing requirements of even large merchants and ISOs for greater competitive advantage. Reporting User-defined invoice and statement production rules and flexible cycle periods will exceed the expectations of even the most demanding merchants. Merchant statements and acquirer reports can be conveniently generated in multiple currencies. Online ad hoc reporting capability is supplemented by reports generated using industry standard third-party reporting tools. Integrated Letters Letter templates with commonly used variables are provided with the application, which can be easily customized as required. Full integration with Microsoft Word is supported. Merchant & ISO Web Self-Service Self-service reduces administrative costs by providing merchants and ISOs the option of secure online invoice and statement access with notifications to alert them to new documents. Flexible Pricing Configurable transaction-based, cycle-based, and user-defined fees enable acquirers to provide ultimate flexibility in pricing plans that will differentiate them from their competition. Discount and participation may be set based on net or gross volumes, flat or tiered, from the merchant level down to the individual transaction level. Risk Management User-defined velocity parameters may be defined for authorization management with real-time alerts to better manage acquirer exposure. Real-time transaction posting provides more timely risk management strategies allowing for the quick identification and resolution of potential problems. Online and ad hoc reporting allows risk managers to respond to new fraud schemes effectively. Exception Processing Real-time posting enables acquirers to intercept and re-direct errant transactions, reducing the reconciliation load on the internal accounting department. Intuitive online screens provide quick problem identification and resolution. Customer Service Excellent merchant relationships are easy to maintain with CoreACQUIRE s browser-based access. Internal customer service representatives and those located in remote call center locations can access the system with their user name and password so long as they have Internet connectivity and Internet Explorer 5.5 or higher running on their PCs. Easy-to-use GUI screens reduce customer service training times and user-defined online scripts ensure consistency in handling merchant inquiries.

6 CoreAPPLICATION Simplifies Credit Application Processing CoreAPPLICATION uses robust business rules and workflow tools to automate the processing of new accounts. Risk is reduced through the automatic application of credit policies. CoreAPPLICATION is CoreCard s powerful and adaptable real-time credit application processing program. Used for prepaid card processing it streamlines the setup of reloadable cards in CoreISSUE. CoreAPPLICATION s table-driven parameters provide flexibility in defining the work rules and decisioning processes for evaluating applications, with a simplified approach to workflow control. CoreAPPLICATION can be integrated easily with our CoreISSUE software to make the processing of new prepaid card requests quick and seamless. Sample Data Flow with CoreAPPLICATION Business Rules Automated Multiple Input Methods New applications are submitted via online portals, web screens, externally received files, APIs from a processor s website, or via individual XML messages. Applications may come from merchants, merchant groups, owning partners, or any financial institution. Data Verification A series of edits to ensure the data submitted with the application is handled according to the business model and rules. Specific data elements are checked for validity and to determine the sequence of work steps the application will follow as it moves through the system. Data elements in the application can be compared to a variety of items based on the rules including another data element, a fixed value, or to an edit table. The system allows the creation of minor and major failures in this verification process. Similar rules can be established when duplicate entries are found in the database. Queue Assignments Upon completion of the automated workflow processing steps, applications are sent to the appropriate queue based on the process result. Queues can have a predetermined sequence of steps to follow based on business rules. Steps and the sequences in which they occur are completely user-defined based on the data input, the driving process, and the results of decisioning at a variety of steps throughout the entire sequence. Applications may be assigned to manual review queues as needed. Scoring and Credit Bureau Interfaces Supports auto decisioning based on credit scores or specific data in the credit application combined with data retrieved from any credit bureau. Parameters determine which applications require pulling information from a credit bureau, as well as which report and what information to acquire. Decisioning and Workflows All the application work steps, both automatic and manual, are determined by the business rules. Every work step has at least one outcome and could easily have more. One outcome will be the final disposition of the application. User Security and Restrictions Security permissions for users is a key part of CoreAPPLICATION. A variety of permissions that enable the specialist to decision applications within certain parameters can also restrict users regarding tasks they can perform. CRUDE (Create, Read, Update, Delete, and Execute) security feature enables point-andclick definition of system and account level access by user and user group levels. Automatic Creation of New Accounts When an application s status is changed to Approved, the workflow process automatically adds the new account to CoreISSUE. Account Numbers and Application Tracking Numbers are automatically generated to simplify the set-up process.

7 CoreSALES Simplifies The Tracking Of Incentives CoreSALES is an incentive tracking tool designed to optimize the monitoring of incentive programs in sales, customer service and collection departments. CoreSALES is a browser-based solution usable by prepaid issuers who want to pay commissions to sales agents. Interface output transactions and files are received from CoreISSUE, CoreACQUIRE and CoreCOLLECT for posting to CoreSALES. Activity from sales agents, sales managers, and related account activity is tracked, settled and reported accordingly. CoreSALES tracks and rewards productivity by calculating commissions to be paid on various incentive programs. CoreSALES can also support incentive programs that are established for Customer Service Representatives, Collectors and Merchant Sales Representatives. Example of Dataflow with CoreSALES Rich Incentive Tracking Functionality Interface Transactions and Files Automatically Placed into CoreSALES Interface output transactions and files are received from CoreISSUE, CoreACQUIRE and CoreCOLLECT for posting to CoreSALES. Activity from sales agents, sales managers, and related account activity is tracked, settled and reported accordingly. Sales Rep Assignments Each Sales Representative record is set up for either Direct Sales or as an Independent Contractor. Each Sales Manager record is set up as either Sales Management or as an Independent Sales Organization. Sales Commissions Sales representatives may be paid commissions based on a comprehensive list of activities in the system, including a flat fee for adding a new merchant, store, or register, a percentage of the merchant s discount, a flat fee for a terminal, printer or imprinter, or a percentage of a terminal sales or lease price. Commissions are settled at both the sales representative and sales manager level based on many criteria including cardholder monetary activity, merchant monetary activity, the number of new companies, number of new cardholders, number of new embossed cards, and/or the number of new merchants, stores, and/or registers. Collections Commissions For collection activity companies can pay commissions based on the amount of satisfied promise-to-pay records, the number of final dispositions, and the number of right party contacts. Parameter Driven Controls With easy-to-define parameters, companies set up how employees earn commissions for issuing, acquiring, and collection activities. Multiple levels of hierarchy may be used to establish commission levels. Commissions may be defined as a percent, an amount, a count, or a combination of all three. Reporting Reports are available to review both issuing and acquiring sales activity. A commission notification (much like a cardholder statement) is available on the Internet.

8 CoreDISPUTE Eases the Burden of Handling Disputes & Chargebacks CoreDISPUTE is a comprehensive, workflow driven dispute handling application which optimizes dispute management, reduces personnel costs and improves productivity. CoreDISPUTE is designed to simplify the complexity associated with Disputes and Chargebacks. CoreDISPUTE speeds implementation of a dispute and chargeback system with predefined and user-defined queues. These queues make it easier for the company s customer service staff to implement the processes and procedures to follow the prescribed workflow. CoreDISPUTE can automate many of the steps in the existing process through the use of business rules and workflow tools that are included in CoreDISPUTE. Studies have shown that automating dispute handling with programs like CoreDISPUTE reduces costs. In a study by First Annapolis Consulting they found that by automating the process issuers could achieve 30% or more in increased efficiency (as measured by number of cases per day per FTE) or throughput via end-to-end automation. Rich Dispute Tracking Functionality Automatic Case Creation CoreDISPUTE systematically creates cases out of disputed transactions. A case ID is assigned to each case in sequential order. Users work the cases using online panels and try to resolve these cases by communicating with their customers. A log of all activity is stored for review and audits. Automatic Queue Assignment Cases are assigned to queues to be worked and are presented to users according to the queues they are assigned to, according to a predefined priority. Preset queues are delivered with the system and companies can easily and quickly define custom queues as needed. Queues can only be created by personnel having the proper security (supervisors) and queue priorities will be determined by the System Administrator. Closing Disputes Cases can be closed by one of three ways: by accepting the latest message sent by the opponent, automatically winning or losing the case by not receiving or not sending any further responses in the allowed timeframe or by simply changing the case manually. Transactions are Both Systematically and Manually Transferred to CoreDISPUTE On the CoreACQUIRE side, whenever a chargeback or retrieval request transaction is received from an association, the transaction is automatically transferred to CoreDISPUTE to be worked. On the CoreISSUE side, systematicallyinitiated chargebacks are automatically being transferred to CoreDISPUTE. After creating the chargeback record entry for the clearing file, a dispute case is created and the entrance point for these cases is a passive queue ( sent chargebacks ), since the next action will be taken by the acquirer. On the CoreISSUE side, after receiving the cardholder s claim letter, a Customer Service Rep initiates a chargeback simply by clicking a button on an online screen. When the case is transferred to CoreDISPUTE manually, the step is initially set as a Presentment. Reports A number of reports may be run to review agent and case detail and summary activity. Advanced Reporting Standard and ad hoc reports are supported to monitor accounts in dispute. Integrated Letters Letter templates with commonly used variables are provided with the application, which can be easily customized as required. Full integration with Microsoft Word is supported.

9 CoreCOLLECT Workflow-Based Collections Management CoreCOLLECT is a comprehensive, workflow driven collections and debt recovery software application designed to optimize debt recovery rates, reduce personnel costs and improve collector productivity. CoreCOLLECT s complex queuing and reporting capabilities enable users to automate, track and modify collections activities in real-time. Its intuitive, browserbased user interface reduces training time and speeds collectors time to productivity. This functionality, coupled with the application s embedded security, enables lenders to provide third-party collection agencies located in distant locations and time zones access to all cases assigned to them. CoreCOLLECT has embedded support for concurrent champion challenger strategies. This important tool is used by leading companies to refine their collection processes to optimize recovery rates while reducing risk. Rich Collection Functionality Flexible Payment Controls Hundreds of configurable parameters enable supervisors to develop a broad range of payment variances, multiple grace days and prepayments against promise to pay records recorded in CoreCOLLECT. No changes are made to accounts ensuring correct reporting of delinquency. Multiple Payment Schedules Multiple payment schedules can be created on a single account. Each schedule can have a unique frequency, term and payment amount. Users with the appropriate permissions may make modifications. Each promised payment is tracked and marked as Kept or Broken. Powerful Queue Assignment Capability Accounts can be segmented into queues based on the evaluation of almost 50 variables including a variety of balances, dates, past due history, account number ranges and status, product, billing cycle and postal codes. Additional variables are available for segmenting accounts in a charge-off status. Collectors can also be assigned to collection queues according to their individual skill-set and experience. Global Work Screen & Easy Navigation Functioning as the collector s homepage, the global work screen automatically presents collectors with their next collection case in the queue. The work screen also displays the script and all allowed actions (outcomes) for that case, and provides the ability to record and view promise to pay records and case history. When CoreCOLLECT is deployed with CoreISSUE, collectors can view real-time current and historical customer and account information, payment history, co-owner and company information, transaction history and notes made by customer service representatives or other collectors with just one mouse click. Integrated Letters Letters can be generated automatically or manually at any stage of the collection process and as part of any scripted outcome selected by a collector. Letter templates with commonly used variables are provided with the application, which can be easily customized as required. Full integration with Microsoft Word is supported. Champion Challenger Support Support for concurrent champion challenger strategies enables lenders to constantly hone collection processes for optimal recovery rates. Customizable Workflows Consisting of a series of work steps, worflows or actions taken by collectors (such as phone calls and letters) can be fully scripted and automated by the lender, ensuring shorter training periods and more consistent business processes. Integrated Rule Sets The script definition tool automates manual activities such as setting an account s available credit to $0. New activities can easily be added to existing scripts with little programming support. Flexible re-queue periods for every script may include multiple outcomes and each outcome has its own re-queue period of minutes, hours, days, weeks or months. Manual appointments are also supported. Re-queue periods apply to manual and automated outcomes such as letters.

10 CoreSELFSERVICE Provides Fully Integrated Real-Time Account Access CoreSELFSERVICE, seamlessly integrated with CoreISSUE, providing card issuers with a web-based out of the box customer self-service portal for cardholders. Web-based online self-service is a must in today's world. CoreCard 's CoreSELFSERVICE simplifies delivering card information online as it is full integrated with CoreISSUE and provides real-time account information to cardholders. CoreCard developed CoreSELFSERVICE to be seamlessly integrated with CoreISSUE, providing card issuers with a web-based out of the box customer self-service portal that requires minimal set-up effort. During implementation of CoreISSUE the staff at CoreCard will modify the look and feel of CoreSELFSERVICE to complement and interface with the issuer s existing website. CoreCard's staff will also make available the requested display items to meet the needs of the issuer CoreSELFSERVICE is not just for credit cards, growing demands in the reloadable prepaid card market are also met. When using CoreISSUE to manage reloadable prepaid cards CoreSELFSERVICE supports cardholder's option, to manage online, card to card balance transfers. With CoreSELFSERVICE, cardholders are given the ability to manage their accounts online within the parameters as set by the card issuer. Providing Account Holders 24x7 Information Account Summary Information Balance inquiry Basic statement information Last transaction date Last transaction amount Prior and Current Statements Access to last 4 statements Internal Customer Support Information Internal customer service personnel will find links to CoreSELFSERVICE on a number of CoreISSUE's key customer service pages. This linkage allows customer support staff members to view the same screens and information that cardholder are viewing. This linkage makes it easier for customer support personnel to speak with cardholders who have questions regarding the information that they are viewing online. Access to transaction details on each statement Current Account Activity Transaction details since last statement Account Maintenance Tasks Update online password Change account PIN Report lost or stolen card

11 CorePORTAL Opens Up Access To CoreISSUE For Clients With CorePORTAL, program manager are able to delegate many of the time-consuming day to day administrative activities to their clients. CorePORTAL, designed to be deployed with CoreISSUE for Prepaid, provides key card issue and card management capabilities to the processor s clients in a secure and easy-to-use front-end. CorePORTAL is a standalone solution that is a true plug and play application. Program manager can easily display or hide various fields in CorePORTAL based on different client requirements, without additional development efforts. Program manager can fully customize an administrative portal for each client displaying the client s logos, pictures, and messages. Client input fields can be configured based on their unique needs; i.e., one client s identification field may be Client ID while another client s identification field may be Contract Number. User-defined fields enable a processor to define and track any additional information that the processor or their clients may need. activities to their clients. Using built in controls, program manager can limit each client s activity to just the tasks the processor is comfortable delegating. System alerts, audit controls, and reports keep the processor informed of any activity that might indicate an inappropriate transaction. Program manager using CorePORTAL are able to delegate many time-consuming day to day administrative Example of CorePORTAL Usage Everyday Tasks Simplified Basic Tasks Simplified Easy to set-up and issue a variety of prepaid cards Establish and run payroll and benefit debit card programs Upload required supporting documents and attach them to the card or cardholder record Keep notes on existing cards and cardholders View recent card transaction history Request replacement cards Track card shipment status Quick & Easy Deployment Preconfigured pages User templates Field level display control Display the client s graphics, logo, and color scheme. Support For Bulk Upload & Updates Upload new card requests Update existing cards Support Professional Employer Organizations Instant issue PIN debit payroll cards Network branded payroll debit cards Pay to the penny checks Benefit debit cards Reach Unbanked & Underbanked Consumers Support Payday Loan & Check Cashing Operations that want to establish payroll deposit programs Issue reloadable prepaid debit cards that can be used for direct deposit Advanced Security Provides Peace of Mind Standard user ID and password protocols User IDs are restricted to a specific IP address or range of IP addresses. Suspicious or unauthorized activity can trigger an immediate shutdown and lockout of all activity for either a single client or all clients. Quarterly client audits are required to maintain access. Users who fail to logon are deactivated after a defined period of inactivity. Bulk upload to CoreISSUE via.xls and.csv files..

12 CoreREBATES Rewards Card Users For Their Loyalty With CoreREBATES, fleet card issuers are able to manage special merchant rebate programs that encourage fleet operators to spend more at their locations. Many Fleet Card providers have found that they can increase revenue by supporting merchants rebate programs designed to attract and retain fleet operators. Handling rebate programs is easy with CoreREBATES, new software functionality that integrates seamlessly with processing systems running CoreACQUIRE and CoreISSUE for Fleet. Merchant rebate programs for fleet operators are similar to traditional card Loyalty programs. Loyalty programs reward fleet cardholders for charging purchases at specific locations. Rebate programs help merchants build additional fleet operator traffic at their various locations by allowing merchants to offer special discounts paid in the form of a rebate to participating fleet operators. With CoreREBATES, CoreACQUIRE collects fleet operator data at the time of authorization. Upon completion of the transaction, CoreACQUIRE passes the rebate data to CoreISSUE for further processing and settlement. Rebates may be based on a number of variables such as: Product type, i.e., gas or diesel Gallons of fuel purchased Dollar value of sale Day and time of purchase Merchant Offered Rebates Made Easy Support All Types of Merchant Rebates Traditionally limited to fuel purchases, Fleet Card program managers using CoreREBATES can now enable merchants to offer rebates on any type of product they sell, supporting their efforts to attract and retain fleet operators and build fleet traffic at specific store locations. With CoreREBATES, when a merchant agrees to offer a special rebate for sales of specific goods or services, the Fleet Card provider sets the program up in CoreREBATES. When a fleet operator makes a qualifying purchase, the amount of the rebate due to the fleet operator is deducted from the merchant remittance and paid directly to the fleet operator. Payments to fleet operators can be made using a variety of methods and intervals, such as: Pay by check ACH Deduct from the amount due from the fleet Increase Volume While Helping Merchants Grow Settlement with the fleet operator may be on a weekly, monthly, or quarterly basis. Fleet card program managers offering rebates have a history of helping merchants: Growing their fleet business Keeping existing fleets Attracting new fleets Increase gallons pumped Increasing in-store sales opportunities Reducing transaction fees Integrated with CoreISSUE & CoreACQUIRE CoreREBATES is seamlessly integrated with both CoreACQUIRE for Fleet and CoreISSUE for Fleet: When a transaction is authorized CoreACQUIRE collects and passes information to CoreREBATES. Example of Data Flow with CoreREBATES operator If the collected data matches an applicable rebate program the transaction is flagged for rebate. Once the sale is completed all applicable transaction information is collected and the rebate is calculated. The rebate amount is passed with the rest of the transaction information to CoreISSUE for Fleet. Clearing and settlement happens within CoreISSUE at the time designated by the processor.

13 CoreDASHBOARD Monitors System Status And Performance CoreDASHBOARD simplifies monitoring the performance and activities of application servers, eliminating the need to manually run reports and start and stop jobs. CoreDASHBOARD automatically monitors the status and performance of all the servers where CoreCard applications are running. CoreDASHBOARD can be configured to send alerts and notifications via to the people charged with maintaining your systems regarding specific conditions for individual as well as groups of computers. CoreDASHBOARD helps companies avoid costly downtime and other conditions that could prevent CoreCard software from running in an optimal environment. CoreDASHBOARD does the heavy lifting associated with the monitoring process. Critical Tasks Simplified Alerts and Alarms Establish alarms and alerts to be generated if certain conditions arise in a single computer or a group of computers. Alerts may be defined for many processes, such as an application running, down, frozen, etc. Reporting and Queries Run live queries against the databases. Queries can be a disposable run once and discard type of query, or a stored query that you can link to a scheduler function to monitor a scheduled process. Keep informed as to when all CoreCard applications are brought online or taken offline. Send notifications via when certain conditions are met, such as CPU load, free memory, used memory, used disk space, free disk space, CoreISSUE status, CoreACQUIRE status, CoreCOLLECT status, etc. For example, an alarm can be set when the CPU load is over 90% on the servers. Set alert messages for appservers and send an when a certain value is reached. Define custom alerts to monitor batch and VB script activity and send s when scripts fail. Dashboard s alerts are not hard-coded so they can be adjusted whenever needed and additional alert scripts can easily be added according to your requirements. Send an warning when a workflow appears to be stuck or when there appears to be no work for a workflow to perform. Send an informing you that a workflow is finished. View logs of all user and machine activity, including an outage report that displays a record of the time an outage began and ended for CoreISSUE, CoreACQUIRE and CoreCOLLECT for a specified date range. Schedule Activity Bundle multiple, similar computers for monitoring, maintenance and scheduling. For example, you can define a group named non-interactive workflows so that all the computers in that group can be scheduled to each start 5 instances of non-interactive workflows at a designated time each day. Start and stop processes and workflows via a schedule and launch processes real-time. Set workflows to run on certain machines on specific days of the month. Perform a system check of everything that is running, such as a percentage of total CPUs, a percentage of total memory, and a percentage of hard drive usage, for each computer in your network.

14 CoreENGINE Provides the Power Behind Our Applications CoreENGINE, the driving force, behind CoreCard s products was designed to reduce the cost of implementing, running and maintaining card management software on expensive legacy mainframe systems. CoreCard s products offer fault tolerant processing throughput running on Intel, UNIX or Linux based hardware. CoreENGINE s use of shared components and its parameter driven setup create a unique environment that eliminates many of the challenges often encountered during credit card processing implementations using other software. CoreENGINE is comprised of two layers; the top layer houses a library of general financial functions such as posting and transaction processing, message types, rules and workflows, etc. These serve as building blocks for all CoreENGINE -enabled applications. The interaction of the top and bottom layers gives all CoreCard applications their advanced capabilities. System Architecture Transaction Source Credit Card Associations POS Terminals ATM Networks Debit Card Networks Customer s Existing Switch Servers * Source Sink Web End-Users Cardholder Self-Service Company/Fleet Admin (Commercial & Fleet Cards) Customer Service Representative Third-Party Applications Statement/Invoice Production Letters Production (MS Word supported) Electronic Funds Transfer Interfaces (ACH supported) Plastic Card Production Host Security Modules Loyalty Redemption Reporting Tools (Crystal Reports & SRS-Microsoft) Credit Bureaus Interactive Voice Response Dialers General Ledger System Database Firewall SAN Storage Internet * This is representative look at the environment and the actual number of servers can vary from one installation to the next. Shared Features Made Possible With CoreENGINE Multi-Lingual & Multi-Currency Support Multiple concurrent languages (includes double- and multi-byte characters) and multiple currencies supported. Unique GUI engine accommodates differences in character/alphabet spacing across languages. CoreCard Localization Editor allows non-programmers to perform translations. Real-Time Posting CoreENGINE s powerful real-time posting engine provides up to the minute data. Projections and re-projections are processed in real-time and impacted balances and interest are recalculated automatically. Open Architecture Facilitates easy integration with third-party applications. Account and Role-Based Security CRUDE (Create, Read, Update, Delete, and Execute) security feature enables point-and-click definition of system and account level access by user and user group levels. Unmatched Flexibility Unlimited number of card and merchant account hierarchies supported. Parameter, language and currency inheritance capabilities enable rapid mass changes and eliminate manual data entry errors. Temporality feature enables merchant rates, payment schedules, credit limit increase and all processing rules to go into affect in the future and/ or for a limited time period. Flexibility in scheduling critical and non-critical processes. Standard (e.g. daily, weekly & monthly) or custom (e.g. retail quarter) time periods supported. Automatic Audit Trail Real-time or future-dated changes are fully tracked in audit trail logs. User Assistance General online help tutorial, a How to FAQ, and field-specific help are all conveniently accessible within the application.

15 CoreISSUE Software Environment Requirements * Account Volume Hardware for CoreISSUE Hardware consists of servers, network, disk storage, and firewalls. As the need arises to grow the system, it is easy to scale. Simply add additional servers to accommodate higher volumes. Web Server Application Server Transaction Server Authorization Server Database Server Storage 10, GB 25, GB 50, GB 100, GB 150, GB 200, GB 500, GB 1,000, ,000 GB 2,000, ,000 GB * Basic requirements for hardware, software, and user roles needed to operate a complete CoreISSUE system. Requirements will vary depending on the additional options chosen. Required Additional Hardware CoreISSUE requires the use of some additional hardware as listed below: Additional Hardware Host Security Module (HSM) Standard Association (VISA, MasterCard, etc) Payment Gateway Interface Required Third-Party Software CoreISSUE requires the use of some 3rd Party software as listed below: 3rd Party Software Windows Server 2003 OS SQL Server 2005 Standard + Reporting Services Internet Information Services (IIS) or similar web server software.net 2.0 Standard Interface Support CoreISSUE contains interfaces that may require support outside of the software system to either supply input or process output. Some standard interfaces are listed below: CoreISSUE Standard Interfaces Welcome Package / Card Embossing Statement Printing Remittance / Payment Processing Authorizations Transaction Processing Credit Bureau Checks OFAC Checks Letters Collections Agency Auto Dialer IVR General Ledger ACH User Roles CoreISSUE requires the following user roles to run the software. CoreCard Software provides services that can fulfill all of these roles for a fee. Note each role does not necessarily require a full time position to manage the software. Technical Roles Systems Administrator Runs the hardware and the production network. Database Administrator Manages the database server and its storage device. Security Administrator Manages users, groups, and PCI compliance. Report Writer Writes SQL queries to generate custom reports. Business Roles Program/Operations Manager Sets up key control parameters for programs & manages business & operations. Credit Risk Manager Sets up credit score criteria for the credit bureau Collections Manager Sets up collections dunning strategies and manages collectors. Customer Service Manager Manages day-to-day customer service.

16 System Requirements Operating Systems Microsoft Windows Database Microsoft SQL Server Oracle Hardware Intel-PCs and Servers Supported Interfaces TCP/IP SNMP Host Connectivity MSMQ ISO 8583 XML SMTP HTTP CoreCard Software, Inc. ( licenses transaction processing and account management software and offers boutique processing services as well. CoreCard's solutions provide easy to use parameter-driven controls, real-time transaction processing, built-in fault-tolerance, and a fully scalable architecture. CoreCard's software provides the market's most feature-rich platform for processing and managing accounts receivables and a full range of card products including prepaid/stored-value, fleet, credit, debit, commercial, government, healthcare and private-label cards. CoreCard's server-based architecture provides the speed, flexibility and control to effectively manage electronic and card-based payment products. CoreCard's software is ideally suited for program managers to create and manage card programs, merchant acquiring and authorization. As a boutique processor, CoreCard processes card programs with a built-in option for the customer to license the software and become its own processor in the future. Headquartered in Norcross, GA, CoreCard is a subsidiary of Intelligent Systems Corporation [NYSE Amex: INS]. USA Corporate Headquarters CoreCard Software, Inc. One Meca Way Norcross, GA USA ROMANIA CoreCard Software SRL Development Center 1 Decembrie no 56 Timisoara Romania INDIA ISC Software Pvt. Ltd. Development Center IT Plaza E-8 Gulmohar Bhopal, India All features and specifications are subject to change without notice. PaySys VisionPLUS, CardPac and VISION21 are registered trademarks of First Data Corporation. CoreCard Software, the CoreCard logo, CoreENGINE, CoreISSUE, CoreCOLLECT, CoreDISPUTE, CoreACQUIRE, CoreSALES, CoreAPPLICATION, CorePORTAL, CoreSELFSERVICE, CoreREBATES, and CoreDASHBOARD are either registered trademarks or trademarks of CoreCard Software, Inc. Rev