Managing Technology for Small Orgs. Steve Heye Manager of Technology The Cara steveheye.blogspot.com
|
|
|
- Lucas Ryan
- 10 years ago
- Views:
Transcription
1 Managing Technology for Small Orgs Steve Heye Manager of Technology The Cara steveheye.blogspot.com
2 Agenda 1. Small org approach to tech planning 2. Common excuses 3. Tactics to overcome excuses 4. Tools, resources and next steps 5. Open Q&A
3
4 Where do you think your org is?
5 You might be thinking to yourself all of the this tech planning talk is too much for me. Let s simplify.
6 Technology Hemispheres Core Business Support Enterprise Applications Business Applications Value Flickr photo pretorianguard Commodity Tactical Desktop / Laptop Patch Mgmt Anti-Virus Help Desk Password Reset Equipment failures Infrastructure Management Upgrades Asset Tracking How to Servers / Network Fault Mgmt Configuration Performance Mgmt Upgrades SPAM Upgrades Flickr photo Sergio
7 Technology Planning Look for common questions\problems Document mgmt, data, slow computers, etc. Identify themes Security, innovation, reporting, stability, communications, collaboration, etc. Mission Impact Get input from the people you serve or look to others in your field 7
8 Strategic 1. Business Process 2. Staff Skills 3. Strategy Begins 1. Innovation 2. Impact Mission Tactical 1.Focus is on keeping things running 2.Network, Hardware, Software 3.Little to No Strategy 8
9 Make it Happen Planning Implementing Budgeting Tactical Strategic Mission Tech Plan = Focus on a solid foundation (network, hardware & software) for efficiency Focus on IT, stability & basic support Replace & upgrade based on software/hardware inventory, build IT skills Operations Plan = Integrate tools, people and process to improve effectiveness Cross Departmental, build collaboration & skills Include process improvement, training and support Org Strategic Plan = Align technology and innovate to make an impact & add value Change program/ service delivery & organization culture Allow for experimentation, innovation and technology fund Infrastructure Infrastructure & Operations 9
10 Where to start Inventory Help Desk Network Documentation Security & Stability Flickr photo Sergio
11 Where to start back one step Training Tactical Tech Training from Idealware Nonprofit Tech Academy from NTEN Alison Lynda Books Accidental Techie from CompassPoint Managing Technology to Meet your Mission from NTEN Flickr photo clement127
12 Our Mission To improve the quality of life for the residents of our communities through the integrated delivery of health, education, and human services.
13 Leap of Faith Tech Basic Tech: Google Voice Phone Mobile Citizen Clear modem for Internet Netbook and Printer donated Netbook & printer, rest is built around BYOD. Quickbooks Finance Google apps with Gmail & Intranet Doodle find meeting availability Marketing & Communications WordPress on Dreamhost Website Google AdWords Grant Dropbox Website Back up PayPal Online Donations Facebook page MailChimp blast Remind 101 for text blasts
14 Leap of Faith Tech Program Management Studio Director Class Mgmt. & Online Reg. Tututix ticket sales Curtain Call dancewear plus shoes Evite occasional free event More Than Great Dancing - an affiliation of Dance Studios they use for management, marketing, curriculum and lots of other resources. Donor Management DonorPath provides more than donor software, they are providing support, guidance and resources to help make them a success. PayPal Online Donations Square Credit Card Processing
15 What stands in the way? Flickr photo Floodllama
16 Small Org Barrier No budget Small Org Opportunity Qualify for more donations, discounted licenses, opportunity to seek funding No staff No Tech skills Less people to convince, less bureaucracy, less licenses needed, less time to implement change Less biases and assumptions to overcome, allows you to make an honest plea for support
17 Getting past the barriers Flickr photo Stefan
18 Steps to Refocus Strategy 1. Figure out what core Tech you have. 2. Figure out where you are spending your money and time 3. Categorize core Tech (Value or Commodity) 4. Review how your efforts, dollars and strategy are spent 5. Source anything that doesn t add value 6. Refocus on moving your mission forward
19 Small Org Barrier No budget Resources TechSoup Existing Vendors Donors No staff No Tech skills Volunteers (Board) Tech Committee OUTSOURCE Shared Resource Volunteers (Board) Tech Committee OUTSOURCE Shared Resource NTEN & Community
20 First complete the Technology capability and maturity assessment Available on steveheye.blogspot.com
21 Next step - Strategic 1. Create Tech Project request process 2. Set priorities of requested projects 3. Identify process, policy and skill changes needed 4. Determine training, support and consulting needed 5. Create timeline Flickr photo pretorianguard NOTE: Involve key stakeholders to begin building understanding & buy-in for technology 21
22 Unleash Innovation Understand your Needs Know what Tech is Available Connecting the Needs Make the Change Happen What Success Looks Like From an article written with MAP for Nonprofits, Idealware and NTEN
CLOUD TECHNOLOGY FOR NONPROFITS. How the cloud carries your mission forward
How the cloud carries your mission forward $ $ $ 2 Contents 01 02 What is the Cloud? 3 Introduction The Changing Landscape of Technology On Premise vs. the Cloud Why is the Cloud Right for Me? 7 Only Pay
Request for Proposal Outsourced IT & Managed Services
Request for Proposal Outsourced IT & Managed Services Issue Date: January 2, 2015 Submission Deadline: January 30, 2015 at 5:00 p.m. CST RFP Coordinator: Katie Kosseff, Operations Manager [email protected]
NGITS ITSM STRATEGY JAYASHREE RAGHURAMAN SHIVA CHANDRASHEKHER VIKAS SOLANKI
NGITS ITSM STRATEGY JAYASHREE RAGHURAMAN SHIVA CHANDRASHEKHER VIKAS SOLANKI AGENDA JAYASHREE 1. Introduction 2. Problem Statement 3. Recommendations 4. Organization Structure 5. Roadmap 6. Cost Benefit
CENG Information Technology Services University of North Texas
CENG Information Technology Services University of North Texas for the Information Technology Services as applied To the University of North Texas College of Engineering 1.0 Agreement 1.1 Purpose CENGITS
Digital Tactics for Community Engagement Marketing
A Little About Me: Patricia Wilson-Smith President and CEO, Online Media Interactive, LLC Author, Lecturer, Radio Show Host David s Mother Workaholic. Sleepy. Always. No, really. ALWAYS. About This Workshop:
Managed Services. Business Intelligence Solutions
Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services
www.dowsemurray.co.nz
What we are covering Best practices The cloud Email and document storage Phones and faxes Home office suggestions Small business suggestions Where to buy Where to get support Fun stuff What (I hope) you
VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business
VSI Predict Able We Focus on Your IT So You Can Focus on Your Business Agenda P Introduction to managed services P Thorough Initial Assessment and Asset Management P 24/7 Monitoring, Alerting and Reporting
Proactive. Professional. IT Support and Remote Network Monitoring.
Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled
Service Catalog. it s Managed Plan Service Catalog
Service Catalog it s Managed Plan Service Catalog 6/18/2012 Document Contents Contents Document Contents... 2 Overview... 3 Purpose... 3 Product Description... 3 Plan Overview... 3 Tracking... 3 What is
PEPPER PACK USER GUIDE
PEPPER PACK USER GUIDE Version 1.0 INTRODUCTION The Spiceworks Help Desk module is an excellent system for managing IT support requests. However, it lacks a few features that could really help IT technicians
Get what s right for your business. Contact @lliance Technologies.
Provisioning Looking for new technology? You need systems in line with your business goals. You also need those systems to interact seamlessly. We can help you get the right technology to the right place
University Systems Desktop Support Service Level Commitment
University Systems Desktop Support Service Level Commitment The Purpose of this Service Level Commitment (SLC) is to formally define the level of service University Systems will provide to UVic faculty,
Managed IT Solutions. More Reliable Networks Are Our Business
Managed IT Solutions Logo Managed IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu [email protected] 973-233-1888 B 973-233-1887
In a dynamic economic environment, your company s survival
Chapter 1 Cloud Computing Defined In This Chapter Examining the reasons for cloud Understanding cloud types Defining the elements of cloud computing Comparing private and public clouds In a dynamic economic
Cloud Technologies for SMBs
Cloud Technologies for SMBs How to Cut Costs, Improve Productivity, Provide Automated Disaster Recovery, and Be Free to Work Anywhere Presented by Cloud Technologies for SMBs 1 About ArcSource 2 The Cloud:
BENCHMARK EVALUATION. Highways and Public Works Information and Communications Technology
Identification Section BENCHMARK EVALUATION Position Title: Supervisor s Title: Department: Branch/Unit: Network Solutions Specialist Network Solutions Architect Highways and Public Works Information and
Monitoring, Managing, Remediating
MANAGED SERVICES Packages include: Fault management Troubleshooting & escalation Proactive monitoring WAN status 800# Incident & inventory management Quarterly reviews Managed device database Online dashboard
K-12 Technology Support Requirements
A White Paper from K-12 Technology Support Requirements To continuously improve the quality, depth and breadth of K-12 Technology Support - consider an opportunity to explore alternative models for providing
Making the Business Case for IT Asset Management
1 The business case for IT Asset Management Making the Business Case for IT Asset Management Executive Summary IT Asset Management (ITAM) is an important business discipline that provides insight into
DESKTOP SUPPORT SERVICE LEVEL AGREEMENT
DESKTOP SUPPORT SERVICE LEVEL AGREEMENT Pace University and Client Support Offices Summary This document covers the desktop support services offered from the Client Support Office for Pace University members.
Moving to the Cloud: A Practical Guide Community IT
Moving to the Cloud: A Practical Guide Community IT rev 2014 About Community IT Community IT Innovators partners with nonprofits to help them solve their strategic & day-to-day IT challenges. Strategic
Membership Management System
Text Membership Management System Business Case & Organization Impact Current Issues Too many systems that don t talk together Banking Solutions Web Site Hosting & Email Newsletter & Events Shared Documents
Choosing and Working with a Magento Solution Partner
Choosing and Working with a Magento Solution Partner www.magento.com You ve invested in a Magento ecommerce solution because you know that having a great online store can strengthen your brand, build your
EMPOWERING THE DYNAMIC WORKPLACE
EMPOWERING THE DYNAMIC WORKPLACE Matrix42 has been positioned in the visionary quadrant of the Gartner Magic Quadrant as the only vendor that enables organizations to manage physical, virtual and mobile
CommUlinks of Colorado
CommUlinks of Colorado PO Box 871 Pine, CO 80470-0871 Phone: 303-400-3456 Fax: Call to arrange fax www.commulinks.com August 4, 2014 RESPONSES TO GENERAL INQUIRIES REGARDING CLOUD STORAGE AND VIRTUAL OFFICE
Service Desks of the Future
Service Desks of the Future Contact Elimination, Self-Service and a Changing Workforce By: Louis Marchesani CAI Service Desk Product Owner 03/15/2013 Today s Topic This presentation explores how traditional
Managing Mobile: BYOD, MDM, MAM, and more acronyms. John H Sawyer Senior Security Analyst InGuardians, Inc.
Managing Mobile: BYOD, MDM, MAM, and more acronyms John H Sawyer Senior Security Analyst InGuardians, Inc. Who Am I? InGuardians Senior Security Analyst Penetration Testing Web, Network, Smart Grid, Mobile,
FROM TACTIC TO STRATEGY:
FROM TACTIC TO STRATEGY: The CDW 2011 Cloud Computing Tracking Poll 2011 CDW LLC TABLE OF CONTENTS Introduction 3 Key findings 4 Planning for the cloud 16 Methodology and demographics 19 Appendix 20 Industries
What is the Cloud? Computer Basics Web Apps and the Cloud. Page 1
Computer Basics Web Apps and the Cloud What is the Cloud? You may have heard people using terms like the cloud, cloud computing, or cloud storage. But what exactly is the cloud? Basically, the cloud is
FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing
FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing Discover What Most IT Consultants Don t Know Or Won t Tell You About Moving Your Company s Network To The Cloud By
BYOD and Its Impact on IT. Making it easy to deploy, integrate and manage Macs, iphones and ipads in a Windows environment
BYOD and Its Impact on IT Making it easy to deploy, integrate and manage Macs, iphones and ipads in a Windows environment BYOD and IT D means Apple products Macs iphones ipads Android phones IT means Microsoft
Understanding Eligible Services
E rate Program I 2013 Schools and Libraries Fall Applicant Trainings 1 Overview Overview Priority One (P1) (P2) Miscellaneous Interconnected Voice over Internet Protocol (VoIP) I 2013 Schools and Libraries
CMSs, Open Source, Hosted & Cloud-Based Applications
Technology Consulting in the Community Carnegie Mellon University CMSs, Open Source, Hosted & Cloud-Based Applications Content Management Systems Fast, easy, lower cost ways to create and maintain information
Should Your Organization Consider The Cloud?
Should Your Organization Consider The Cloud? Adapted by NetSuite, with permission, from the Idealware workbook Implementing a Cloud Solution NetSuite 2015. About This Workbook Authors Laura S. Quinn, Executive
Start Date: July 2015 End Date: June 2016. Technology Plan 1. West Michigan Academy of Arts & Academics 7/30/15
District: West Michigan Academy of Arts & Academics [70902] Building: [08332] ISD: Ottawa Area ISD [70] Address: 17350 Hazel Street, Spring Lake, Michigan 49456 Contact: Cathy Cantu Phone: 616 844 9961
Office of Information Technology Service Catalog FY2015
Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Table of Contents Accounts & Passwords... 3 Administrative... 4 Business Tools and Services...
RRLC uses Google Apps for Nonprofits for. Email Calendar Groups (listservs) Drive (file sharing) Google+ Analytics (web statistics) YouTube
RRLC uses Google Apps for Nonprofits for Email Calendar Groups (listservs) Drive (file sharing) Google+ Analytics (web statistics) YouTube Is Google for Nonprofits right for my organization? First, determine
Check Point and Security Best Practices. December 2013 Presented by David Rawle
Check Point and Security Best Practices December 2013 Presented by David Rawle Housekeeping o Mobiles on Silent o No File Alarms planned o Fire exits are in front and behind and down the stairs o Downstairs
How To Use An Icc (Ucop) Service Catalog
UCOP DESKTOP and SERVER SUPPORT SERVICE LEVEL AGREEMENT (SLA) Information Resources and Communications University of California Office of the President June 22, 2010 Desktop and Server Support Agreement
VVC Technology & Information Resources Catalog of Services
1. Information Technology a. Accounts i. Account Management (1) Credential Management (a) Your IT Department manages system credentials on all systems excepting Financial 2000, SnowWhite, Charming and
IT Strategic Plan INFRASTRUCTURE PROPERTIES AND PLANNING
IT Strategic Plan INFRASTRUCTURE PROPERTIES AND PLANNING 2016-2019 Purpose The purpose of this document is to provide the general scope and direction for information technology (IT) in Infrastructure Properties
Iowa State University Proposal for HR-01 ISU HR Operating Model
Iowa State University Proposal for HR-01 ISU HR Operating Model Overview: Iowa State University proposes undertaking the HR-01 ISU HR Operating Model business case to transform the quality, manner and
Office of Information Technology Service Catalog FY2015
Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Table of Contents Accounts & Passwords... 3 Administrative... 4 Business Tools and Services...
Mary Immaculate. ICT Services. ICT Helpdesk. User Guide
Mary Immaculate ICT Services ICT Helpdesk User Guide Table of Contents 1. Introduction 3 2. How To Log A Call With The ICT Helpdesk 3 2.1 Email 3 2.2 Phone 3 2.3 Voicemail 3 2.4 Web Self Service Option
Honeoye Smart Schools Investment Plan (SSIP) Overview Final Plan
Honeoye Smart Schools Investment Plan (SSIP) Overview Final Plan What is the estimate of the total number of students and staff that will benefit from this Smart Schools Investment Plan based on the cumulative
ILTA 2010 Strategic Unity. The Guru s Guide for Helpdesk and Deskside Support
ILTA 2010 Strategic Unity The Guru s Guide for Helpdesk and Deskside Support 8/26/2010 Introduction You can only manage what you measure. Measuring service levels, ticket volumes, and user satisfaction
21 Questions you should ask your IT service provider Before hiring them to support your network
21 Questions you should ask your IT service provider Before hiring them to support your network Customer Service: Q1: Do they answer their phones live or do you always have to leave a voice mail and wait
Server Virtualization Cloud Partner Training Series
Server Virtualization Cloud Partner Training Series August 2015 Agenda What is it? Benefits Industry Landscape Evolve is Different How we can help you $ucceed Who is a fit? Who is a challenge? Key Questions
City of Hapeville, GA VC3Advantage Work Order
City of Hapeville, GA VC3Advantage Work Order ServiceAdvantage Work Order No. [ VC3INC-1097-62019 ] under the Master Services Agreement, dated. July 1, 2015 Atlanta Columbia Raleigh 1301 Gervais Street,
ITP01 - Patch Management Policy
IT Services Policy ITP01 - Patch Management Policy Prepared by: < Shelim Miah> Version: V1.0 Page 1 of 8 Description & Target Audience: Policy to outline the requirement of all systems and software applications
Remote Infrastructure Support Services & Managed IT Services
Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The
03/06/2014. Bring Your Own Device: A Framework for Audit. Acknowledgement
Bring Your Own Device: A Framework for Audit Emily A Knopp, CPA, CISA Audit Director Angelo State University, Member of Texas Tech University System March 6, 2014 Texas Association of College of University
Where are Organizations Today? The Cloud. The Current and Future State of IT When, Where, and How To Leverage the Cloud. The Cloud and the Players
The Current and Future State of IT When, Where, and How To Leverage the The and the Players Software as a Service Citrix VMWare Google SalesForce.com Created and Presented by: Rand Morimoto, Ph.D., MCITP,
Service Catalog Bootcamp
Click to edit Master title style Taming the Dragon Getting your Services Under Control September 20 th, 2013 Service Catalog Bootcamp Session Evaluation: bit.ly/nercomp_dragon ITIL is a Registered Trade
2013-2016. Three Year District Technology Plan. Pasco School District #1 July 1, 2013 to June 30, 2016
2013-2016 Three Year District Technology Plan Pasco School District #1 July 1, 2013 to June 30, 2016 Development History August 2012 November 2012 December 2012 December 2012 February 2013 March 2013 April
Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division
Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division 1/9 1. Executive Summary This Service Level Agreement ( SLA ) is between Computing
C I T Y O F W E S T L I N N
C I T Y O F W E S T L I N N JOB DESCRIPTION Job Title: DESKTOP TECHNICIAN II GENERAL FUNCTION: Position is responsible for: 1) providing administration and support for all City desktop and peripheral hardware,
Summary of Current ITMP Projects by Status. Summary of All ITMP Projects by Status (136 current plus 18 new initiatives)
Attachment "A" Summary of Current ITMP Projects by Status Percent of Projects by Status Type Abreviation No. of Projects 27% Ongoing O 36 35% Complete Com 47 6% Project Started PS 8 7% Budgeted B 10 15%
ICT MANAGER ROLE DESCRIPTION
Classification: Education Support Officer Level 5 Hours: 8.30am 4.30pm Term of appointment: Ongoing, commencing Term 1, 2015 OVERVIEW OF COLLEGE Catholic Regional College North Keilor was founded in 1982
Making the Transition from VAR to MSP. Four essential requirements for building and running a successful managed services business
Making the Transition from VAR to MSP Four essential requirements for building and running a successful managed services business It s hard to be A VAR. If you re a value-added reseller (VAR), you know
ACME Enterprises IT Infrastructure Assessment
Prepared for ACME Enterprises March 25, 2014 Table of Contents Executive Summary...2 Introduction...2 Background...2 Scope of IT Assessment...2 Findings...2 Detailed Findings for Key Areas Reviewed...3
New York State Education Department Instructional technology plan survey
The instructional technology plan survey is designed to allow districts the opportunity to compile all data related to their technology planning and needs in one location. The data collected in the survey
Applying CMMI SM In Information Technology Organizations SEPG 2003
Applying CMMI SM In Information Technology Organizations Mark Servello, Vice President Jim Gibson, Senior Consultant ChangeBridge, Incorporated Page 1 Portions Copyright 2002 Carnegie Mellon University