Mark J. Cotteleer Marquette University P.O. Box 1881 Milwaukee, WI 53201

Transcription

1 Mark J. Cotteleer Marquette University P.O. Box 1881 Milwaukee, WI EDUCATION HARVARD UNIVERSITY Harvard Business School Doctor of Business Administration, 2001 Major Area: Technology and Operations Management Research Influence of enterprise level information technology on operational performance and operational performance parity; Adoption of advanced computing applications; Supply chain management. THE UNIVERSITY OF MICHIGAN Rackham School of Graduate Studies/College of Engineering Master of Science (Industrial and Operations Engineering), 1993 Joint Program in Business and Industrial Engineering Michigan Business School Master of Business Administration (High Distinction), 1993 Specialization in Operations Management MARQUETTE UNIVERSITY College of Business Administration B.B.A. in Finance (Cum Laude), 1988 ACADEMIC EXPERIENCE Associate Professor, Marquette University, College of Business Administration (2009 Present) Assistant Professor, Marquette University, College of Business Administration ( ) Visiting Assistant Professor of Operations Management, University of Chicago Graduate School of Business (2007 Present) Postdoctoral Research Fellow, Harvard Business School ( ) Research Assistant, Harvard Business School ( ) Research Assistant, University of Michigan, Michigan Business School, Office of Manufacturing Management Research ( ) Research Assistant, University of Michigan, Michigan Business School, Center for International Business Education ( ) Teaching Assistant, Marquette University, College of Business Administration ( )

2 Mark J. Cotteleer Page 2 of 7 ACADEMIC PUBLICATIONS 1. Bendoly, E., Cotteleer, M.J, Understanding behavioral sources of process variation following Enterprise System deployment Journal of Operations Management, 26(1), January 2008, p Cotteleer, M.J., Cotteleer, C.A., Prochnow, A. Cutting Checks: Challenges and Choices for the Adoption of B2B Electronic Payments, Communications of the ACM, 50(6), June 2007, p Cotteleer, M.J., Bendoly, E. Order Lead-Time Improvement Following Enterprise Information Technology Implementation: An Empirical Study, MIS Quarterly, 30(3), September 2006, p Cotteleer, M.J., Inderrieden, E., Lee, F., Selling the Sales Force on Automation, Harvard Business Review, Forethought, 84(7/8), July/August 2006, p Cotteleer, M.J., An Empirical Study of Operational Performance Parity Following Enterprise System Deployment, Production and Operations Management, 15(1), Spring 2006, p Ettlie, J.E., Perotti, V.J., Joseph, D.A, Cotteleer, M.J., Strategic Predictors of Successful Enterprise Systems Deployment, International Journal of Operations and Production Management, 25(9/10),, September 2005, p PEER REVIEWED PROCEEDINGS 7. Bendoly, E., Cotteleer, M.J., Resonant Dissonance: Investigating Sources of Lagged Operational Variance Following Large-Scale Centralized System Deployment, Proceedings of the 9th Conference on Information Systems & Technology, Denver, CO November Cotteleer, M.J., An Empirical Study of Operational Performance Parity Following Enterprise-IT Implementation, Proceedings of the 7th Conference on Information Systems & Technology, San Jose, CA, November RESEARCH UNDER REVIEW AND OTHER WORK IN PROGRESS 9. Cotteleer, M.J., The Supply Chain in Financial Terms (under revision) 10. Cotteleer, M.J., Ow, T., Wood, C., Jacobs, R., An Analytical Extension for the Internet Beer Game (under revision) 11. Cotteleer, M.J., 2009 Survey on Supply Chain Management; Nurses and Nurse Administrators Perceptions & Satisfaction (data collected)

3 Mark J. Cotteleer Page 3 of 7 TEXTBOOKS 12. Cotteleer, M.J., Operations Now Instructor Support Materials, In Finch, B.J. Operations Now: Profitability, Processes, Performance, 2 nd ed., McGraw-Hill, New York, NY, Cotteleer, M.J., Austin, R., Nolan, R., Cisco Systems, Inc.: Implementing ERP, in, Applegate, L.M; Austin, R.D.; and McFarlan, F.W. Corporate Information Strategy and Management, 6th ed., McGraw-Hill, Boston, MA, Westerman, G., Cotteleer, M.J., Austin, R., Tektronix, Inc.: Global ERP Implementation, in Applegate, L.M; Austin, R.D.; and McFarlan, F.W. Corporate Information Strategy and Management, 6th ed., McGraw-Hill, Boston, MA, Sole, D., Cotteleer, M.J., Austin, R., Harley-Davidson Motor Company: Enterprise Software Selection. in Applegate, L.M; Austin, R.D.; and McFarlan, F.W. Corporate Information Strategy and Management, 6th ed., McGraw-Hill, Boston, MA, Westerman, G., Cotteleer, M.J., Austin, R., Tektronix, Inc.: Global ERP Implementation, in Applegate, L.M.; Austin, R.D. and McFarlan, F.W. Creating Business Advantage in the Information Age, McGraw-Hill, Boston, MA, Cotteleer, M.J., Austin, R., Nolan, R., Cisco Systems, Inc.: Implementing ERP, in, Burgelman, R.A.; Maidique, M.A. and Wheelwright, S.C. Strategic Management of Technology and Innovation, 3rd ed., McGraw-Hill, Boston, MA, AWARDS, GRANTS, AND CERTIFICATIONS 1. Educator of the Year, Marquette University Executive MBA Program, Best Paper Award, Journal of Operations Management, August Miles Research Fellowship, Marquette University, Educator of the Year, Marquette University Executive MBA Program, Nominated by Editor of Production and Operations Management for Stan Hardy Best Paper Award, Midwest Decision Sciences Institute, Marquette College of Business Administration Research Intensive Semester (full course release), Dean s Summer Research Award ($6,000) 8. Seattle Innovation Symposium, 2006 (NSF Grant # , $30,000, $150,000 Total) 9. Seattle Innovation Symposium, 2005 ($150,000 total) 10. Best Student Paper, Academy of Management, Operations Management Division, George S. Dively Award for Outstanding Pre-Dissertation Research, Harvard Business School, Arthur Andersen Award for the Outstanding Student in the Joint MBA/MSIOE Program, University of Michigan, Wall Street Journal Award for the Outstanding Student in Finance, Marquette University, Certified Management Accountant, present 15. Beta Gamma Sigma Business Honor Society, present 16. Alpha Sigma Nu Honor Society of Jesuit Institutions of Higher Learning, present

4 Mark J. Cotteleer Page 4 of 7 HARVARD BUSINESS SCHOOL TEACHING CASES & NOTES BEST SELLERS 1. Cotteleer, M.J., Austin, R., Nolan, R., Cisco Systems, Inc.: Implementing ERP, Harvard Business School Case , Nolan, R., Austin, R., Cotteleer, M.J., Cisco Systems, Inc.: Implementing ERP, Harvard Business School Teaching Note , Cotteleer, M.J,, Escalle, C., Austin, R., Enterprise Resource Planning, Harvard Business School Technology Note , Austin, R., Cotteleer, M.J., Ford Motor Company: Maximizing the Business Value of Web Technologies, Harvard Business School Case , Westerman, G., Cotteleer, M.J., Austin, R., Tektronix, Inc.: Global ERP Implementation, Harvard Business School Case , Sole, D., Cotteleer, M.J., Austin, R., Harley-Davidson Motor Company: Enterprise Software Selection. Harvard Business School Case , 2000 OTHER CASES AND NOTES 7. Cotteleer, M.J., Austin, R., Sun Microsystems: Realizing the Potential of Web Technologies, Harvard Business School Case , Cotteleer, M.J., Relational Data Models in Enterprise-Level Information Systems, Harvard Business School Technology Note , Huckman, R., Cotteleer, M.J., Proctor & Gamble: Electronic Data Capture and Clinical Trials Management, Harvard Business School Case , 2005 PRACTITIONER PUBLICATIONS 1. Cotteleer, M.J., A Process-Based Approach to Business Cases, Cutter Consortium Business-IT Strategies Executive Report, 7(2), August Cotteleer, M.J., Packaged Software Applications: Road to Improvement or Competitive Parity? Business-IT Strategies Advisor, Cutter Consortium Business-IT Strategies, September 10, Cotteleer, M.J., Measures That Matter, Business-IT Strategies Advisor, Cutter Consortium Business-IT Strategies, April 3, Cotteleer, M.J., Richards, L.R., Considerations for CRM Implementation (3 parts), Business-IT Strategies Advisor, Cutter Consortium Business-IT Strategies, January 9, January 13, February 6, Cotteleer, M.J., Richards, L.R., Modifying Enterprise-Level Packages, Business-IT Strategies E- Mail Advisor, Cutter Consortium Business-IT Strategies, March 13, 2002.

5 Mark J. Cotteleer Page 5 of 7 PRESENTATIONS 1. "Nurse And Nurse Executive Perceptions Of The Influence Of Supply Chain Management On Patient Safety", International Nursing Administration Research Conference, Indianapolis IN, October Understanding behavioral sources of process variation following enterprise system deployment, Journal of Operations Management "Best Paper" Invited Session, Academy of Management, Chicago IL, August 2009 Earlier version of work presented at an invited session, INFORMS Annual Meeting, Washington D.C., October Conversion and Churn in B2C Ecommerce: An Analysis of Observed Behavior, Invited Session, INFORMS Annual Meeting, Seattle WA, November 2007 Earlier version presented at invited session at the University of Chicago, May An Analytical Extension to the Internet Beer Game, POMS Annual Meeting,, Dallas TX, May Managing the Supply Chain, DSSI Long-Term Care Forum, Marco Island, FL, March Team-Based Innovation in Manufacturing Settings, The Seattle Innovation Symposium: University of Washington, Seattle WA. September Managing Supply Chain Risk in Lean Times, Material Handling and Logistics Conference, Park City UT, September Accelerating the Adoption of Advanced Networking Applications, The Internet2 Business Innovation Group Session: Spring 2005 Internet2 Members Meeting, Washington D.C. May Resonant Dissonance: Investigating Sources of Lagged Operational Variance Following Large-Scale Centralized System Deployment (Revised), 65 th Annual Meeting of the Academy of Management, August Earlier revision presented at: 9th Conference on Information Systems & Technology, Denver, CO November Innovative Use and Extensions to ERP, A Panel Discussion, POMS Annual Meeting, April Supply Chain Management in the Long-Term Care Industry, DSSI Long-Term Care Forum, Scottsdale, AZ, March Don t Be the Weakest Link: Supply Chain Management, Sun Healthcare Educational Forum, San Francisco, CA, July Enterprise Resource Planning Redux, Academy of Management, August Supply Chain and ERP Research, Session Chair, International Conference on Information Systems, Barcelona, Spain, December An Empirical Study of Operational Performance Convergence Following Enterprise-IT Implementation, 7th Conference on Information Systems & Technology, San Jose, November 2002.

6 Mark J. Cotteleer Page 6 of 7 PRESENTATIONS (continued) 16. Exploring Performance Following ERP Implementation, Academy of Management, August Decidedly Different Deltas: Identifying the Source of Variation in Rates of Operational Performance Improvement Following the Implementation of Enterprise-Level Information Technology, INFORMS Fall Meeting, November ERP: Corporate Panacea or Pandora s Box? Panel Discussion, Academy of Management Meeting, August Learning the Slopes: Investigating the Impacts of IT-Enabled Process Improvement on Operational Performance, INFORMS Spring Meeting, May Different Slopes for Different Folks: Investigating the Impacts of IT-Enabled Process Improvement on Operational Performance, POMS Annual Meeting, April Current Issues in Research on Enterprise Resource Planning, University of Southern California, October 1999 and University of California at Irvine, October Understanding the Value of Information Technology, Guest Lecturer, Designing, Managing & Improving Operations, February ACADEMIC AFFILIATIONS Conference Organizer, Seattle Innovation Symposium Editorial Review Board, Production and Operations Management Program Committee Member, Conference on Information Systems & Technology Ad hoc Reviewer, Management Science, Production and Operations Management, Organization Research, MIS Quarterly Member, INFORMS, POMS, ACM, Academy of Management SERVICE AND TEACHING COURSES TAUGHT Introduction to Operations and Supply Chain Management Purchasing and Logistics Supply Chain Strategy and Practice (undergraduate, MBA, EMBA) Independent Study in Operations and Supply Chain Management (Multiple) COMMITTEES College Research Committee Deans Search Committee Undergraduate Committee Executive MBA Review Committee

7 Mark J. Cotteleer Page 7 of 7 MEDIA CITATIONS Johnson Controls Transfers 2600 Workers to Supplier, Milwaukee Business Journal, February 23, 2007 Stuck on ROI, CIO Magazine, July 3, 2005 Yes Virginia, IT Does Matter, Symantec Upload, Fall 2005 One way or another: CFOs agree on the value of IT but disagree on how to measure and manage it, CFO Magazine, December 2004 The Last Nick Carr Story Ever - Promise (But it's a corker), CIO Magazine, October 9, 2004 IT: a critical strategic driver or cost that needs to be meticulously managed?, Management Focus, September/October 2004 Bridging the Financial Skills Gap, ComputerWorld, June 7, 2004 Core technologies: so essential are these that we could have dubbed them "cortex technologies." Yet managing them well is far from a no-brainer - The 20/20 Issue, CFO Magazine, Winter 2003 CIOs: What They're Buying Now, Profit Magazine, March 2003 ERP Payoffs and Pitfalls, Harvard Business School Working Knowledge, October 14, 2002 OTHER WORK EXPERIENCE Manager, Senior Consultant, Ernst & Young. LLP ( ) Consultant, Accenture (Formally Andersen Consulting) ( )