Buffington Homes. Homebuilding 101

Transcription

1 Buffington Homes Homebuilding 101

2 Homebuilding 101 Topics About Buffington Homes. Our Customer Touch Points. Construction Process. Warranty Process. Customer Surveys/Feedback. Q & A.

3 About Buffington Homes Generations of Texans have chosen Buffington Homes for their homebuilder. An Austin homebuilder with over forty years of experience, Buffington Homes is responsible for building thousands of homes throughout Central Texas. Our dedication to providing the American Dream is only one of the reasons we have grown to be Austin's leading homebuilder. Because we believe it's important to honor our commitments, we do what we say we are going to do when we say we are going to do it - this is our philosophy. Throughout the years, our home designs have evolved to meet the changing needs of the Texas family.

4 Buffington Homes Offers communities and home styles for buyers at every point on the home ownership spectrum, from first homes to lifestyle communities for active adults. Homebuyers can make their dream a reality!

5 Customer Touch Points

6 Pre-Construction Meeting Goal: Familiarize homebuyers with our homebuilding process and their Buffington Homes construction team.

7 Pre-Drywall Meeting Goal: Provide homebuyer the opportunity to see the materials and methods used by Buffington Homes to build the home. Let s homebuyer see what's behind the walls before the drywall is installed.

8 Quality Assurance Walk Goal: The Buffington Homes Community Construction Manager (CCM) will walk through the home noting any items needing correction to ensure the highest quality standard for the home before closing.

9 Pre-Closing Buyer Orientation Goal: When the home is finished and the closing has been set, a room-by-room tour is provided to demonstrate the home s quality features, review all operating procedures and explain the Buffington Homes warranty and customer care process.

10 The Construction Process

11 Expectations Quality Built Home. No modifications or changes can be made once house has started. Condition of home during construction. Material tolerances and construction standards. Access to the home during construction.

12 Foundation Form Set Fill Forms Install DWV Dig Beams Install Water Line/Cables Pour Slab

13 Framing and Mechanicals Walls & Trusses Decking, Roof, Windows, Siding HVAC Rough Plumbing Top-Out Electric Rough Frame Punch

14 Drywall and Exterior Hang Drywall Tape Drywall Texture Drywall Install Trim/ Doors Install Cabinets/ Paint Masonry

15 Finish Stage and QA Flooring Countertops Mechanical Trims/Appliances Final Grade/Landscape Carpet Quality Assurance

16 Pre-Closing Buyer Orientation Delivery Stage- 100% Percent Completed Home Pre-Closing Orientation Tour

17 Closing Home is 100% complete to homebuyer satisfaction. Receive keys to home when loan funds. Pickup keys at title company after closing. Homeowner transfers utilities within 3 business days.

18 Buffington Warranty Protection Plan Years of Coverage I Year Limited Warranty 2 Year Mechanical Warranty Description Covers material & workmanship aspects of the new home from time of closing. Buffington Homes will be responsible for the cost of parts and labor for items covered under the terms of this warranty. Covers workability of plumbing, electrical, heating and air conditioning. Buffington Homes will be responsible for the cost of parts and labor for items covered under the terms of this warranty. 10 Year Structural Warranty. Covers structural elements of the home. This warranty is backed by 2-10 Home Buyers Warranty. Any structural claims need to be submitted directly to 2-10 Home Buyers Warranty Note: It is highly recommended to review the home warranty protection plan. Please reference the 2-10 Home Buyers Warranty booklet. * Beyond the Buffington Homes warranty many items in the home also have manufacturer warranties (i.e. appliances, plumbing fixtures, HVAC unit, etc.)

19 Communicating with your Buffington Team Contract to Close: Community Sales Manager Community Construction Manager Post-close Warranty: Community Customer Service Manager

20 After Hours Emergencies Should an emergency occur after hours, emergency contact numbers for the plumbing, electrical, HVAC and roofing contractors are located on the sticker posted on the inside of the water heater door. EMERGENCIES ARE DEFINED AS: Total loss of water or sewer service in the home not related to a neighborhood outage. For example, one commode malfunctioning does not constitute an emergency if another commode is still operable. Total loss of power in the home not related to a neighborhood outage. Air conditioner not cooling when the outside temperature is above 90 degrees. Heater not working when the outside temperature is below 60 degrees. Roof or plumbing leaks causing the home to be flooded or extensively damaged. Please note: For proper documentation and follow-up, emergency requests sent directly to the contractor should also be submitted via an online warranty request at

21 What about landscaping? Buffington will provide a landscaped front and side yard with trees and scrubs per community specifications. Buffington will be responsible for the maintenance of the landscaping up to the date of closing. In the event there is a belief that the landscaping was not cared for properly up to the closing date, Buffington Homes must be notified by the submittal of a warranty request noting concerns with the landscaping no later than three (3) days after the closing date. Beyond this 3 day period, the landscaping on the home is excluded from warranty coverage. Buffington Homes has established the grade to ensure proper drainage away from the home. It is recommended that any additional landscaping be installed at least 30 days after sod installation. Native trees are not covered under warranty at any time, before, during, and after construction.

22 Customer Surveys/Feedback Buffington Homes is committed to providing a quality customer experience and providing exceptional service before, during and after the sale. With that end in mind, Buffington Homes provides four (4) survey opportunities for customer feedback to let us know how we are doing and where we need to improve. Pre-sheetrock Experience Survey- The homebuyer is asked to complete this survey at the conclusion of the pre-sheetrock walk with the Community Construction Manager. Closing Survey- The homebuyer is asked to complete this survey at the title company at the conclusion of the closing. Move-in Survey- This survey will be sent to the homeowner 30 days after closing. Year-end Survey- This survey will be send to the homeowner at the end of the first year after closing.

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