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2 REYNOLDS TILE & FLOORING Excellence, integrity and service define our commitment to being the best we can be. In our pursuit to fulfill our mission of being the foremost floor covering organization we provide the highest standards of service, quality and value. (713) reynoldstile.com reynoldsflooring.com Proud to be Partners with Lennar Homes 2

3 EVERYTHING S INCLUDED Tom Markiewicz Division President Lennar South Working at Lennar is a tremendous opportunity as well as a challenge. Lennar has two goals to build the best possible homes and be known as the builder of choice; it is our Everything s Included program and the ENERGY STAR program that have made these goals attainable. The Everything s Included program speaks for itself and the ENERGY STAR program complements our current construction practices. Our buyers really like what we are able to offer them. In the near future, Lennar will take quality, customer service, innovation and value to an even higher level. Ron Mattocks Division President Lennar Northwest I began working for Lennar in an entry-level position and through the years have risen up. As a result, I thoroughly understand every aspect of Lennar s home building and home buying processes. Lennar has always exceeded expectations and by incorporating the Everything s Included program and joining the ENERGY STAR program, we are continually improving and it is wonderful. Both of these programs have been contributing factors to Lennar s rapid growth in Houston. Everybody wins with Lennar Homes we are able to reduce living costs and add value to the home at the same time. Rick Peery Division President Lennar Northeast Lennar is a huge corporation with thousands of associates, yet it seems small due to our culture we are like a family. It is a company where you can grow, you can give back to the community and you can feel great because you are part of a wonderful team that builds superior homes. The combination of Lennar s Everything s Included features, purchasing power and simplified construction process allows our customers to receive thousands of dollars in new home value that other builders cannot offer. In addition, our customers benefit from a simplified, less stressful home purchasing process. 550 Greens Parkway, Suite 200 Houston, TX Phone: (281) Fax: (281) YOUR COMMUNITY IS OUR COMMUNITY For 50 years, the Lennar Family of Builders has had the privilege of creating dream homes and communities across the country and the means to give back to those communities. In the Houston area, the Lennar Family of Builders participates in various outreach and community service projects and they are proud of their ongoing commitments. Two causes to which they have donated their time and experience in the last year are House of Tiny Treasures and Habitat for Humanity. HOUSE OF TINY TREASURES Houston s Services of Emergency Aid and Research Center s (SEARCH) House of Tiny Treasures provides daycare for homeless and formerly homeless children. The infant room suffered costly damages during Tropical Storm Allison three years ago. Lennar Homes heard about the situation and decided to help. They donated materials and services, and volunteers built the House from start to finish. HABITAT FOR HUMANITY Habitat for Humanity is building houses and building hope around the world because they strongly believe everyone deserves a decent place to live. Recently the Lennar Family of Builders and their contractors and suppliers completed eight homes in one week for Habitat for Humanity. 3

4 EVERYTHING S INCLUDED IN OUR HOUSTON COLLECTIONS LENNAR HOMES SAYS WHY NOT MAKE IT STANDARD? AMERICA HAS A NEW WAY TO BUY A HOME - EVERYTHING S INCLUDED T he team at Lennar Homes wants their award-winning homes to meet everyone s tastes and styles on every level. From the kitchen appliances to the landscaping, what other builders consider upgrades, Lennar has made standard. This exciting and unique concept has been named Everything s Included. In incorporating thousands of dollars in extras into your home at no extra cost, the Lennar team has done extensive research to learn what homebuyers commonly seek in their new h o m e s. They then contacted America s premier manufacturers and made the commitment to provide high-quality features as standard in every home. From first-time buyer homes to luxury homes, every Lennar home begins with a general package of features that may include ceramic tile flooring in the foyer; ceiling fans with lights; oval garden tubs, ceramic tile and polished brass or chrome washerless faucets in the bathrooms; raised panel interior doors; and 50-year warranted siding, sodding, soffits, fascia and trim. 4 Other features throughout the home vary depending upon the collection and the model. For example, in certain models you will find a complete GE package that includes a microwave oven, self-cleaning oven, 18, 20 or 22 cubic foot refrigerator with ice maker, a potscrubber dishwasher and washer and dryer. In addition, most Lennar homes come equipped with a security system ensuring your family s safety and comfort. Moreover, as an ENERGY STAR builder partner, every Lennar home comes with numerous energy saving features that will save you money on energy bills. (For more details about Lennar s ENERGY S TA R l a b e l e d homes see the article on the facing page.) For added assurance and peace of mind, Lennar Homes also provides every homebuyer with the 2-10 Homebuyers Warranty. This warranty is insurancebacked, limited warranty protection from frame to foundation, interior systems to exterior finish. Please ask a Lennar Homes sales representative for a complete list of Everything s Included features for your model as well as specific details about the warranty program. With the Everything s Included program implemented by Lennar Homes what you see is what you get and what you get is superior quality at a great value.

5 LENNAR S TEN STAGES OF CONSTRUCTION The Lennar Family of Builders has a comprehensive, easy to understand Ten Stage Construction Process. The first four steps are considered rough stages and the remaining six stages are considered finish stages. Homebuyers are welcome to visit the site during the various stages of construction and witness their dream home being built SLAB STAGE: A good foundation begins with the home layout, grading and setting forms which includes the steel, rough plumbing, mechanical and electrical placements. The foundations are inspected before moving onto the final step - pouring the slab. FRAME STAGE: A Lennar home is framed one floor at a time, followed by the roof frame. Inspections are then completed to ensure a nail pattern has been followed to safely secure all materials to their support system. ROOF STAGE: The roof sheeting and roof nailing are completed followed by the installation of windows and exterior sheathing (as required per plan) and the loading of roof tiles or shingles. PRE-SHEETROCK STAGE: The rough mechanical work for the plumbing, heating and air conditioning and electrical systems is completed. Rough frame inspections are then conducted and the Sheetrock is stacked or scheduled. SHEETROCK STAGE: At this stage the Sheetrock and ceiling insulation is installed and a nailing inspection is completed. The Sheetrock is taped and textured in accordance with the approved home plans and the exterior finishes are started (brick, stone, siding) INTERIOR TRIM STAGE: Exterior doors are installed and the interior trim around the doors, floor molding and doors is placed. P AINT, CABINETS AND COUNTERTOP STAGE: Interior painting is applied and the cabinets and countertops in the kitchen and bathrooms are installed. 8 FLOORING STAGE: The finish trim, which includes plumbing, HVAC, and other wiring, is completed. The flooring and appliances are installed and the outside landscaping is finished. Sidewalks, patios and driveways may be poured at this stage as well. QUALITY ASSURANCE STAGE: An internal quality assurance inspection is completed and the home is prepared for the homebuyer presentation. BUYER ACCEPTANCE STAGE: The homebuyer receives a presentation about their home that includes a demonstration of all their home s features. They can express any concerns and request corrections prior to closing on any item. If any changes need to be made, a second and final presentation will be scheduled prior to closing. Our I Care and Zero Defect programs are assurance that the homebuyer s satisfaction is our most important concern. BUILDING WARM AND COZY DREAM HOMES L ennar Homes is a proud ENERGY STAR builder partner. Lennar s ENERGY STAR labeled homes are built to be at least 30% more efficient than the National Model Energy Code (MEC), offering tighter construction, improved insulation, high performance windows and high efficiency heating and cooling equipment. These features work in conjunction with one another to create superior quality homes that use less energy and provide a warm and cozy atmosphere year round. Moreover, Lennar Homes has hired Dale Phillips Inspection Services, LLC, a full service engineering firm to verify this exemplary performance level. Lennar s ENERGY STAR labeled homes will save you money on your utility bills, while also providing a home that is more durable, quieter, better for the environment and less expensive to own. ENERGY STAR is a cooperative program of the U.S. Department of Energy (DOE) and the U.S. Environmental Protection Agency (EPA) and is an approved alternative to Texas Senate Bill

6 LENNAR S COMMITMENT TO BUYER SATISFACTION T he Lennar Family of Builders in Houston has enhanced its customer service with the initiation of the program, which is intended to provide homes of unparalleled quality and enhance customer satisfaction. After you have been living in your home for 30 days, a customer care representative will contact you and schedule a visit. At this time, a preliminary inspection of the home is conducted for added quality assurance and any concerns or questions are addressed. This process is repeated again at 90 days and 11 months. Every Lennar home is built by superior craftsmen using quality materials. We take pride in our homes and stand behind them 100%. However, we understand that you may encounter small imperfections during your homeownership experience, which is why we assign a customer care representative to assist you. If an item needs attention, your knowledgeable representative will rectify it as quickly as possible. Our comprehensive program is just one more example of Lennar s ongoing commitment to building homes of exceptional quality and ensuring enjoyable homeownership experiences. 6 LENNAR S PROGRAM QUALITY ASSURANCE PROGRAM Lennar Homes has taken quality to an even higher level by implementing a Quality Assurance program that consists of thorough home inspections conducted by highly trained professionals. They ensure that all homes are built according to Lennar s high standards. Lennar has developed the Quality Assurance program to assure the homebuyer we are delivering a high quality home, said Larry K. Coomer, Lennar s Quality Assurance Team Leader. The Quality Assurance program is completed before the Intro-Walk. We like to call the Intro-Walk a celebration because at this time the home is 100% complete and ready for move-in, Mr. Coomer adds. At this time, homeowners are familiarized with their home including Royce Landua Director of Construction Lennar South Mike Rutkoski Director of Construction Lennar Northwest the features of the home and how to operate appliances. We also provide a thorough explanation about maintenance and the warranty program. Once the homebuyer has settled in, they are introduced to a Lennar Care Representative who will address any issues or concerns throughout a family s homeownership experience. The home building and home buying processes as well as the homeownership experience offered to Lennar s homebuyers is referred to as Lennar Total Care. I enjoy this job because I like producing a home that is called the American Dream and one that I would be proud to live in myself, said Mr. Coomer. Seeing the joy of our homebuyers as they move into their first home is priceless. Lennar brings a combination of national size and local knowledge to the Houston market. Our internal leadership is acutely aware of the nuances of the Houston market, which has enabled Lennar with its Everything s Included plan to provide an exceptional product at a great value to our buyers. Building to ENERGY STAR specifications provides us with the opportunity to build better, tighter, more efficient homes. This, combined with Lennar s Everything s Included philosophy is a great combination for everyone homeowners, vendors, suppliers and the Lennar team. Scott Kinsley Director of Construction Lennar Northeast There are numerous advantages to working for Lennar, the best being the feeling of being a part of a family. We have fun here and there is continuous opportunity for development and growth. This also extends to many of our vendor relationships that are truly builder partnerships.

7 A SEAMLESS EXPERIENCE FOR LENNAR HOMEBUYERS With over 30 years of experience working alongside Lennar, the mortgage professionals at Universal American Mortgage Company continually work together with your builder to ensure a smooth and timely process from the time of application through the time you enter your new home. As a national mortgage company, UAMC offers hundreds of different mortgage programs to meet your individual needs, whether you re looking for your first home, a move-up home or an active adult home. Just as every homeowner has a unique situation, mortgage programs each have their own advantages. UAMC takes the time to understand your distinct needs so you will have the loan program that works best for you. Their unwavering commitment makes them a clear choice on your way to your new home. We work together as a team with Lennar so we can provide the best home buying experience, said Phillis Noto, Vice President and Branch Manager for the Houston branch of Universal American Mortgage Company. Our focus is our customers giving them our best and earning their trust and confidence. Experience their customer care. Take a moment and contact UAMC today, Texas Regulated Lender License # Universal American Mortgage Company and the UAMC logo are service marks of Lennar Financial Services, LLC and Universal American Mortgage Company, LLC. Houston Division Kelly Frazier, President Houston Division At North American Title Company, our associates are committed to providing Service that Exceeds their Customer s Expectations and closing transactions Like Clockwork. It is the dedication, expertise, and professionalism of our staff that sets us apart from the competition. We have a passion for excellence. The commitment to our customer can be described in two simple words: I Care. Caring about our customers starts with providing excellent service. I Care is about attitude; it filters throughout our company and in everything we do. Kelly Frazier, president of North American Title Company s Houston Division, emphasizes the development of internal systems and training that promote exceptional customer service. At North American Title Company we strive to deliver the WOW in customer service. Our pledge to each customer is to exceed their expectations and enhance the real estate closing process. With four convenient locations across the Houston area servicing our homebuilders, it is our job to make your real estate closing the most positive experience possible. 7 7

8 BUILDING PARTNERS WITH THE LENNAR FAMILY BISON BUILDING MATERIALS HAS PARTNERED WITH TWO OF THE BEST NATIONAL SUPPLIERS TO BUILD LENNAR S ENERGY STAR HOMES More and more homeowners are seeking energy efficient products for their homes and Lennar Homes has created successful partnerships with some of the country s top suppliers of such products. Bison Building Products, Ltd. is proud to partner with LP s TechShield and James Hardie in building Lennar s superior quality, ENERGY STAR labeled homes. As a team, these three companies have taken new home construction to a higher level with their innovative and energy efficient products. In addition, as research and testing continues even more advanced products are being developed. Bison Building Products, TechShield and James Hardie recognize the integral role they play as a team in the construction of each Lennar home. As certified ENERGY STAR partners they have not only made a commitment to Lennar Homes but to the homebuyer and the environment as well. TechShield allows Lennar s homes to stay cooler and use less energy. TechShield is an energy saving technique that actually pays for itself over time. Your new home by Lennar deserves James Hardie s fiber cement siding products. In fact, James Hardie is the only siding manufacturer that maintains a research and development center devoted solely to fibercement technology which makes them a leader in the siding industry in innovation. These siding products are also the most workable, highest performing siding products available and they cut, nail, install and paint just like wood. Best of all, James Hardie siding is fire resistant, with a limited, transferable warranty for up to 50 years. TechShield is a leader in radiant barrier sheathing, a building material of LP Specialty Products. This sheathing is the first, patented, laminated, radiant barrier system. It is installed as a roof decking and effectively reduces the amount of radiant heat that enters the home through the roof of Lennar s homes. In fact, TechShield reflects up to 97% of the sun s heat and radiant energy. The utilization of TechShield can reduce the amount of electricity required to cool Lennar s homes by up to 20% and it also allows attic space to be used more efficiently and comfortably as the temperatures are up to 30 degrees cooler. James Hardie siding won t rot or crack and it resists damage from rain, hail and other debris. This unique combination of national suppliers is committed to building energy efficient homes for Lennar s homebuyers I-45 SOUTH CONROE, TX TEL: FAX:

9 BUILDING PARTNERS WITH THE LENNAR FAMILY PROVIDING THE BEST FOR LENNAR HOMES BUYERS The quality of your home is more closely experienced through the style, beauty, and comfort of flooring than any other design feature. Quality flooring requires the very finest materials and professional installation. Reynolds Tile & Flooring, Inc. has spent over 27 years creating culture, training craftsmen, acquiring industry certifications, and refining our system and processes to ensure that every homeowner receives the very best service and value. Our floors are installed by caring professionals and inspected to address your peace of mind. Lennar Homes has established some of the highest construction standards in this region and only a few flooring organizations live up to these standards. Reynolds Tile & Flooring, Inc. appreciates the opportunity to collaborate with Lennar Homes with the goal of meeting or exceeding every requirement and level of expectation. We take pride in being recognized as our very best and it is our vision and our determination that we will continuously improve. Our vision towards excellence and years of hard work has translated into uncommon quality and craftsmanship for you. Any new home purchase is a significant event in life. It is your dream come true. We hope that your Lennar home brings to you years of pleasure and provides wonderful memories that you and your family will treasure for a lifetime. At Reynolds Tile & Flooring, Inc. we take your expectations and dreams very seriously, and we are so very pleased to be part of Lennar Homes' dedicated team. Reynolds Tile & Flooring, Inc. For more information concerning Reynolds Tile & Flooring please call: (713) Or visit: reynoldstile.com reynoldsflooring.com SERVICE QUALITY VALUE FASHION DOORWARE FOR EVERY LIFESTYLE Weiser Lock began as a family-owned company specializing in hardware and ornate customdesigned locks. Today, Weiser Lock supplies innovative doorware products throughout the country to leading home builders such as Lennar Homes. We maintain a great working relationship with Lennar by communicating openly and sharing goals. There is a synergy between us, said Penny Mauro, Vice President of World-Wide Marketing at Weiser Lock. We also work very well together with Lennar s preferred distributors and suppliers. Your home is a personal expression of your lifestyle and Weiser Lock s wide array of products provide the perfect door hardware solution for every type of Lennar home, from first time buyer homes to luxury homes. The professionals at Weiser Lock work closely with the Lennar team selecting the best standard and upgrade options for each collection and model. Mauro adds, The door hardware is the first thing you see when you get to the door of your home. Therefore, locks are no longer viewed as just a security item. They have become an important design feature. Everyone has their own unique tastes and styles and Weiser Lock s full line of products in fashionable styles and classy finishes add the perfect final details to your new Lennar home. In addition, quality and security are an integral part of every product and knowing that Weiser Lock s products will function properly provides Lennar s homebuyers with peace of mind. The year 2004 marks our 100th Anniversary and in this day and age there are not many companies that can say that, said Mauro enthusiastically. We are very proud of this fact and look forward to partnering with progressive companies like Lennar Homes for the next 100 years. 9

10 BUILDING PARTNERS WITH THE LENNAR FAMILY LENNAR HOMES VALUES ITS RELATIONSHIP BUILDER-PARTNERS THESE PAGES. WITH THE OUTSTANDING APPEARING ON Gibraltar Solid Surface. Beauty That Endures. I magine a surface that s as durable as it is beautiful. A surface that allows you to create the special look and design you ve always wanted. A surface that s easy to maintain. Easy to love. wilsonart.com BIG TEX AIR CONDITIONING L.P. PROUD TO BE PART OF THE LENNAR HOMES TEAM! Sales & Service Central Heating & Air Conditioning Commercial & Residential TACLA000252C Ph: 713/ Fax: 713/

11 BUILDING PARTNERS WITH THE LENNAR FAMILY Fisher Window Division Supplying fine quality aluminum and vinyl windows in Houston and the surrounding areas. Proud to be part of the Lennar Homes team! 5525 Brittmoore Road Houston, TX (713) Fax: (713) These fine homes are protected by Ask your builder about GE's affordable & guaranteed whole house surge protection. We specialize in shower doors, framed and frameless. For more information, visit us at: O ffice: The first name in interior flush doors. Wide selection of unfinished and prefinished doors Outstanding quality and value 5 year limited warranty 1615 Dart Street Houston, TX

12 BUILDING PARTNERS WITH THE LENNAR FAMILY Quality You Can Trust! Residential Commercial Professional home builders value Sherwin-Williams products. They know we wouldn't put our reputation on the line with anything but the best: Interior and exterior paint custom tinted to exact specifications Thousands of custom order wallpaper patterns All the tools to do the job right Knowledgeable staff to answer painting and decorating questions For the location of the Sherwin-Williams store nearest you, call SHERWIN ( ) Proud supplier of quality paints to Lennar Homes. We're Proud To Be Partners In Business With Lennar Homes Ask How. Ask Now. Ask Sherwin-Williams. Visit us at sherwin-williams.com 2003 The Sherwin-Williams Company. Created and printed by Builder Profiles, Inc. (877)