Data Centre Market in South Africa
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1 Data Centre Market in South Africa The South African Data Centre Market is Expected to Grow November 2011
2 Table of Contents Executive Summary Slide 8 Research Aims and Objectives Slide 19 Research Scope and Definitions Slide 21 Research Methodology Slide 26 Market Overview Slide 28 Industry Challenges and Market Forces Slide 36 Forecast and Trends Slide 49 Competitive Analysis Slide 61 Broad-Based Economic Empowerment (B-BEE) Analysis Slide 89 End-User Analysis Slide 91 Market Trends Slide 95 Strategic Recommendations Slide 101 About Frost & Sullivan Slide 106 4
3 List of Figures Data Centre Market: Revenue (South Africa), 2010 and 2016 Slide 13 Data Centre Market: Supply Chain (South Africa), 2010 Slide 33 Data Centre Market: Impact of Top Four Industry Challenges (South Africa), Slide 37 Data Centre Market: Market Drivers Ranked in Order of Impact (South Africa), Slide 41 Data Centre Market: Market Restraints Ranked in Order of Impact (South Africa), Slide 45 Data Centre Market: Revenue Forecast (South Africa), Slide 55 Data Centre Market: Competitive Structure (South Africa), 2010 Slide 65 Data Centre Market: Company Market Share by Revenue (South Africa), 2010 Slide 67 Data Centre Market: Fact Sheet of Business Connexion (South Africa), 2010 Slide 73 Data Centre Market: Fact Sheet of Continuity SA (South Africa), 2010 Slide 77 Data Centre Market: Fact Sheet of Teraco (South Africa), 2010 Slide 85 Data Centre Market: Fact Sheet of T-Systems (South Africa), 2010 Slide 88 Data Centre Market: B-BEE Level Contribution by Operators (South Africa), 2010 Slide 90 5
4 List of Charts Data Centre Market: Data Centre Ecosystem (South Africa), 2010 Slide 11 Data Centre Market: Company Market Share by Revenue (South Africa), 2010 Slide 12 Data Centre Market: Per cent of Revenue by Service Type (South Africa), 2010 Slide 13 Data Centre Market: Per cent of Revenue by Industry (South Africa), 2010 Slide 14 Data Centre Market: Attractiveness of Key Sectors (South Africa), Slide 14 Data Centre Market: Drivers for Outsourcing Data Centre (South Africa), Slide 15 Data Centre Market: Service Provider Selection Criteria (South Africa), 2010 Slide 16 Data Centre Market: Key Market Trends (South Africa), 2010 Slide 17 Data Centre Market: Strategic Recommendations (South Africa), Slide 18 Data Centre Market: Attractiveness of Key Sectors (South Africa), Slide 30 Data Centre Market: Data Centre Ecosystem (South Africa), 2010 Slide 34 Data Centre Market: Key Market Drivers and Restraints (South Africa), Slide 40 Data Centre Market: Market Engineering Measurements (South Africa), 2010 Slide 50 Data Centre Market: Market Maturity for Managed Services (South Africa), 2010 Slide 54 6
5 List of Charts (continued) Data Centre Market: Revenue Forecast (South Africa), Slide 55 Data Centre Market: Per cent of Revenue by Service Type (South Africa), 2010 Slide 57 Data Centre Market: Revenue Forecast by Service Type (South Africa), Slide 58 Data Centre Market: Per cent of Revenue by Industry (South Africa), 2010 Slide 59 Data Centre Market: Attractiveness of Key Sectors (South Africa), Slide 60 Data Centre Market: Value Chain for Managed Services (South Africa), 2010 Slide 62 Data Centre Market: Drivers for Outsourcing Data Centres (South Africa), Slide 92 Data Centre Market: Service Provider Selection Criteria (South Africa), 2010 Slide 93 Data Centre Market: Drivers for Utilising In-House Data Centre (South Africa), Slide 94 Data Centre Market: Kay Market Trends (South Africa), 2010 Slide 96 Data Centre Market: Strategic Recommendations (South Africa), Slide 102 7
6 Executive Summary 8
7 Introduction The data centre has more focus today than ever before, with a number of parallel factors triggering this heightened interest: Legacy data centre are no longer good enough to do the job it was designed to do. Increased dependency on IT as a strategic corporate asset. Increased economic pressure in the wake of the Global Financial Crisis. Social and environmental awareness of climate change and carbon emissions. Organisations are engaging with data centre providers for adequate levels of service guarantees in terms of security and reliability requirements. Companies are looking to transform from a capital expenditure (CAPEX) model to an operating expense (OPEX) model by outsourcing the data centre infrastructure management to a provider rather than managing the data centre itself. 9
8 Introduction (continued) The hosted data centre market is not easy to pin down. Data centre providers lease from or to one another, based on where they need space, the type of space required and how quickly it is needed. Companies that build and lease space in one location may rent from their lessees in another location. Managed Hosting Services organisations rent the servers from the data centre operators either in terms of sharing the server with others or having a dedicated server, including basic managed services. enterprises utilise the expertise of service providers to help them managed their infrastructure to achieve round-the-clock uptime through 24x7 monitoring and pro-active support. Vendors within the data centre market have expanded their service offering to assist organisations in minimising their operational costs and accessing a specialised skill set with the service providers. The various service offerings available are: In-house Services enterprises manage their own data centre (out of scope of this study). Co-location Services service providers offer pure space rental, including infrastructure support such as power, cooling and physical security to an organisation for its data computing and networking infrastructure. Dedicated or managed hosting service providers utilise a combination of owned and leased space to support their services. They may also lease co-location space. In addition, hosting service providers can also provide a range of managed services, thereby offering a completely outsourced solution. The cost of complete outsourcing is the highest. However, if companies utilise their own equipment, then outsourcing cost can be minimized by opting for only the managed services component. 10
9 Introduction (continued) Data Centre Market: Data Centre Ecosystem (South Africa), 2010 Managed Security Managed Unified Communications Managed Applications BC and DR Cloud Virtualisation Application Support IT Equipment and Configuration Equipment Cages Cabinets Network Interconnect Utility Distribution Equipment Service Level Managed Hosting (Optional) Physical Security Access to Network Access to Utilities Physical Building Co-location Services Managed Hosting Services Value-Added Services Cost Source: Frost & Sullivan 11
10 Key Findings With the emergence of the telecom operators in the sector, the competition has increased. However, IT system integrators are the dominant participants in the market as companies perceive them to be the most knowledgeable and have the most expertise within the IT industry. This is depicted in the figure alongside, reflecting the market share of the vendors in the market. Business Connexion (Pty) Ltd (BCX), is the leading provider of data centre infrastructure hosting services, with almost xx.x per cent of the market share. Dimension Data (Pty) Ltd (including Internet Solutions (Pty) Ltd) and IBM South Africa (Pty) Ltd are positioned second and third respectively within the market. x.x% Data Centre Market: Company Market Share by Revenue (South Africa), 2010 x.x% x.x% x.x% x.x% x.x% x.x% xx.x% xx.x% xx.x% Business Connexion (Pty) Ltd (Estimated) Dimension Data (Pty) Ltd (incl. Internet Solutions) IBM South Africa (Pty) Ltd (estimated) T-Systems South Africa (Pty) Ltd. HP South Africa (Pty) Ltd (incl. EDS) MTN Business Solutions (Pty) Ltd (estimated) Vodacom Business (estimated) Neotel (Pty) Ltd Teraco Data Environment (Pty) Ltd Others Note: Others include smaller players like Cybernest (Telkom), Gijima (Pty) Ltd, ContinuitySA (Pty) Ltd and Fujitsu South Africa (Pty) Ltd that account for a combined x% market share Note: All figures are rounded; the base year is Source: Frost & Sullivan 12
11 Key Findings (continued) The South African data centre market is expected to witness a compound annual growth rate (CAGR) of xx.x per cent between 2010 and The total market generated $xxx.x million in This value is expected to reach $xxx.x million by Data Centre Market: Revenue (South Africa), 2010 and 2016 Total Data Centre Market Revenue (2010) $xxx.x million Managed hosting services is likely to continue to drive the spend in the data centre market as it is perceived to be the strategic driver for organisations and vendors. Expected Revenue (2016) CAGR $xxx.x million xx.x% From the vendors perspective, managed hosting services is likely to continue to facilitate engagement with customers over a longer period. The co-location service offering is considered to be a real estate model, operators offering pure colocation services. However, more service providers are now keen to offer co-location services with their managed hosting services, hence increasing the colocation market share to xx per cent. Note: All figures are rounded; the base year is Source: Frost & Sullivan Data Centre Market: Per cent of Revenue by Service Type (South Africa), 2010 Managed Hosting 69.0% Co-location 31.0% Note: All figures are rounded; the base year is Source: Frost & Sullivan 13
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