Medical Assistant Course Description

Transcription

1 Medical Assistant Course Description Medical Assistant Course Description 1. Course Title: Medical Assistant 2. CBEDs Title: Medical Office Services 3. Job Titles: Refer to Labor Market Survey 4. Course Description: Administrative Medical Assistant: The Administrative Medical Assistant student acquires the secretarial, clerical, and reception skills needed to work in a medical front office. A community learning experience in the front office is added to didactic and laboratory instruction. Course content includes: insurance, office automation, written correspondence, financial record keeping, banking, collections, and medical office management. When combined with the CORE, this course can result in employment as an Administrative Medical Assistant or lead to enrollment in the Clinical Medical Assistant course. Clinical Medical Assistant: The Clinical Medical Assistant student acquires the direct patient contact skills and technical knowledge required to work in the back office of a medical clinic or related health care facility. Added to didactic and laboratory instruction is a community learning experience in the clinical portion of a medical office. Course content includes medical surgical asepsis, assisting with the physical examination, minor office surgery/procedures, electrocardiography, administration of medicine, laboratory skills, assisting with diagnostic and therapeutic procedures, and specialized medical practice. When combined with the CORE, this course can result in employment in a variety of clinical office settings or lead to enrollment in the Administrative Medical Assistant course. 5. Course Prerequisites: Age 16 or older and interested in the field of Medical Assistant. Prior to participation in the Medical Assistant Course, students will need to have a TB clearance. Prior to Community Classroom HEP B series initiated, MMR, TDAP, Varicella, CPR, physical exam, purchase of uniform, parental/guardian form signed (if applicable) which explains the program and expectations of student and completion of the first semester of classroom and lab instruction. 6. Course Hours: Administrative Medical Assistant 333 Clsrm CC = 453 Clinical Medical Assistant 307 Clsrm CC = 427 Totals Hours 640 Clsrm CC = Course Dates: Revised May 8,

2 Medical Assistant Course Description 8. Course Outline: A. Career Preparation Standards/SCANS: All work site learning methodologies including Community Classroom and Cooperative Vocational Education will be utilized when appropriate. Students will understand how personal skill development affects their employability. They will exhibit positive attitudes, self confidence, honesty, perseverance, self discipline, and personal hygiene. They will manage time and balance priorities as well as demonstrate a capacity for lifelong learning. Students will understand key concepts in group dynamics, conflict resolution, and negotiation. They will work cooperatively, share responsibilities, accept supervision, and assume leadership roles. They will demonstrate cooperative working relationships across gender and cultural groups. Students will exhibit critical thinking skills, logical reasoning, and problem solving. They will apply numerical estimation, measurement, and calculation, as appropriate. They will recognize problem situations; identify, locate and organize needed information or data; and propose, evaluate, and select from alternative solutions. Students will understand principles of effective communication. They will communicate both orally and in writing. They will listen attentively and follow instructions, requesting clarification or additional information as needed. Students will understand occupational safety issues including the avoidance of physical hazards in the work environment. They will operate equipment safely so as not to endanger themselves or others. They will demonstrate proper handling of hazardous materials. Students will understand career paths and strategies for obtaining employment within their chosen fields. They will assume responsibility for professional growth. They will understand and promote the role of their field within a productive society, including the purposes of professional organizations. Students will understand and adapt to changing technology by identifying, learning, and applying new skills to improve job performance. They will effectively employ technologies relevant to their fields. Students will understand complex inter-relationships of systems. Students will understand systems know how social, organizational, and technological systems work and operate effectively with them. 2

3 Medical Assistant Course Description Students will monitor and correct performance distinguish trends, predict impacts on system operations, diagnose systems performance and correct malfunctions. Students will improve or design systems suggest modifications to existing systems and develop new or alternative systems to improve performance. Students will understand all aspects of the industry including: planning, management, and finance; technical and production skills; underlying principles of technology; labor, community, health, and environmental issues. B. Content Area Skills: Students will be able to understand and demonstrate competencies in the following areas that may lead to entry-level employment: Administrative Medical Assistant: Office clerk/receptionist Health insurance, Billing/Coding procedures Financial record keeping & banking Correspondence Collections Medical office management Electronic Medical Records HIPAA Compliance Clinical Medical Assistant: Medical/Surgical Asepsis Physical examination assist Patient support in preparing for minor office surgery procedures Electrocardiography Administration of medication Laboratory skills Assisting with diagnostic and therapeutic procedures Specialized medical practices Electronic Medical Records HIPAA Compliance C. Expected Student Proficiencies: Administrative Medical Assistant: Students will be able to acquire the secretarial, clerical, and receptionist skills needed to work in a medical front office. Students will be able to demonstrate competencies in insurance billing, office automation, written correspondence, financial record keeping, banking, collections, and medical office management. 3

4 Medical Assistant Course Description Clinical Medical Assistant: Students will be able to acquire the direct patient contact skills and technical knowledge required to work in the back office of a medical clinic or related health care facility. Students will be able to demonstrate competencies in medical surgical asepsis, assisting with physical examination, minor office surgery, electrocardiography, administration of medicine, laboratory skill, assisting with diagnostic and therapeutic procedures, and specialized medical practices. D. Hours of Instruction: See course outline for breakdown of instructional hours. E. Industry/Certification: CCMA/A, CCMA/C, CCMA/AC, CMA, RMA 9. Additional Recommended/Optional Items: A. Articulation: Heald College, Delta College B. Academic Credit: Students may receive course credit or college credit. C. Instructional Strategies: Students will be introduced to needed academic skills associated with the Administrative Medical Assistant and/or Clinical Medical Assistant. Method of instruction will include: Use of guest speakers Direct instruction Developing of math and reading skills Field trips Team building exercises Class projects D. Instructional Materials: Textbooks Supplemental material Business research on the internet Actual community classroom experience E. Certificates: Upon completion of course work student will receive certificate verifying competencies as Administrative Medical Assistant and/or Clinical Medical Assistant. 4

5 Medical Assistant Course Outline LEVEL 1 ADMINISTRATIVE CORE 1 Module 1 - Orientation and Introduction 13 Classroom Health Career Opportunities for the Medical Assistant Qualifications and Duties Attitudes, Personality, Responsibilities Personal Development Safety Professional Organizations Assessment 2 Module 2 - History of Medicine from Ancient to Modern Times 7 Ancient Medicine Modern Medicine Medical Pioneers Scientific Advances Types of Medical Practices Women in Medicine History of Medical Assisting Education 3 Module 3 - Medical Ethics and Law Medical Ethics Confidentiality HIPAA Confidentiality and computers Interaction with Patients Patient Bills of Rights Interaction with Non-Patients Medical Etiquette: Professional Protocol Medical Law Medical Practice Acts Licensure and Registration Law and Legal Responsibilities Informed Consent Personal and Professional Liability Leadership/Team Building Interpersonal Skills 1

6 4 Module 4 - Reception Techniques Patient Reception Reception Area Greeting the Patient Special Needs Patients Importance of all Medical and Dental positions Appointment Control General Rules of Scheduling Types of Appointment Control Computerized Appointments Hospital Admitting Outside Appointments Telephone Technique Types of Systems Use of Equipment Screening Calls Voice control and Personality Techniques of Courtesy and Professional Conversation 5 Module 5 Secretarial Skills Mail Procedures Incoming / Outgoing mail Personal / Confidential mail Preparation of Forms Filing Rules Active Inactive Files Medical Records Patient Chart Progress Notes Reports / Charting Symbols and Abbreviations 6 Module 6 Communication Skills Verbal vs. Nonverbal Communication Perception Body Language Effective Verbal Communication Barriers to Communication Hierarchy of personal needs Confidentiality Written Communication Patient Charts 2

7 Memos Reports Formatting 7 Module 7 Office Automation 28 7 Computers Introduction/Basics Data Entry Word Processing Application Software 8 Module 8 Terminology Word Parts Roots Prefixes Suffixes Total Hours Level 1 - Administrative Core TOTAL HOURS 227 LEVEL 2 - ADMINISTRATIVE 1 Module 1 Orientation and Introduction 16 5 Orientation and Introduction Classroom Health Career Opportunities for the Medical Assistant Qualifications and Duties Attitudes, Personality, Responsibilities Personal Development Safety Professional Organizations Assessment 2 Module 2 Reception Techniques and Secretarial Skills 4 4 Review Reception techniques from Level 1 Review Secretarial Skills from Level 1 3 Module 3 Communication and Interpersonal Skills 14 5 Word Processing and Written Communication Communication with Staff Members Word Processing o Timed Writes o Business, Referral, and Personal Letters / Envelopes o OCR Format 3

8 4 Module 4 Office Maintenance and Management 2 6 Inventory Control Supply / Medication Storage Office Maintenance / Safety 5 Module 5 Employment Literacy 20 Getting the Right Job Employment Terminology Resumes Job Application Procedures Applications / Cover Letters Employment Applications Interview Follow up 6 Module 6 Office Automation Review Computer Word Processing Program Electronic Calculators Electronic Typewriters 7 Module 7 Terminology 10 5 Body Structures Body Systems 8 Module 8 Financial Record Keeping Banking Procedures Terminology Writing Checks Deposits Reconciling Accounts Petty Cash Fund Payroll Office Bookkeeping Bookkeeping Procedures Posting Systems Determining Fees Billing Procedures Collection Procedures 4

9 9 Module 9 Insurance 44 3 Insurance Clerk s Responsibility Terminology Types of Health Care Plans Coding Systems CPT Codes ICD Codes Insurance Process Follow-up Billing Total Hours Level 2 Administrative TOTAL HOURS 226 LEVEL 1 CLINICAL CORE 1 Module 1 Patient Assessment 12 2 Medical History Obtaining History Communication and Observation Interviewing Patient Observation of Nonverbal Communication 2 Module 2 Infection Control/Aseptic Technique The Chain of Infection Links in the Chain Breaking the Chain Method That Breaks Every Link Transmission of Disease OSHA & Blood Borne Pathogen Standards Hand Washing & Hygiene Procedures Disinfection vs. Sterilization 3 Module 3 Vital Signs 10 2 Factors that Affect Vital Signs Methods to Obtain Vital Signs Temperature Pulse Respiration Blood Pressure Anthropometric Measurements Height Weight 5

10 4 Module 4 - Terminology Terms Relating to the Body Body Directions Body Planes Body Cavities Terms Relating to Body Organs Common Prefixes, Roots and Suffixes 5 Module 5 Assisting with the Primary Physical Exam 5 3 Basic Anatomy and Physiology Body Systems Major Organ Function The Exam Physician Expectations Preparing for the Physical Exam Assisting with the Physical Exam 6 Module 6 Cardiovascular Medicine 10 2 Anatomy and Physiology Heart Chambers and Valves Heart Layers Diseases of the Cardiovascular System Coronary Artery Disease Hypertension Vascular Disorders Blood Vessels Embolus and Thrombus Arteriosclerosis and Atherosclerosis EKG Holter Monitoring Cardiac Stress Testing Echocardiography Heart Catheterization and Angioplasty 7 Module 7 Pulmonary Medicine 15 2 Respiratory System Anatomy and Physiology Major Organs of the Respiratory System Function of the Organs Major Diseases of the Respiratory System Infectious & Immune Diseases Environmental Diseases Tumors Pulmonary Function Test Reading understanding PFT Application of Administering Oxygen 6

11 8 Module 8 Ophthalmology and Otorhinolaryngology 10 2 Anatomy and Physiology of the Eye Disorders of the Eye Ophthalmology Procedures Anatomy and Physiology of the Ear Disorders of the Ear Procedures Relating to the Ear Examination of the Nose and Throat 9 Module 9 Neurology 13 2 Anatomy and Physiology of the Neurological System Brain Spinal Cord Nerves Diseases and Disorders of the Neurological System CVA Encephalitis Tumors Spinal Cord Injuries Other Diseases Neurological Exams and Procedures Electroencephalography Lumbar Puncture Other Procedures and Diagnostic Testing 10 Module 10 - Dermatology 6 2 Anatomy and Physiology of the Skin Layers of the Skin Disease and Disorders of the Skin Burns Infections Shingles Other Diseases and Disorders Dermatological Procedures Assisting with Exam Assisting with Testing Procedures 7

12 11 Module 11 Orthopedic Medicine 13 5 Anatomy and Physiology of the Muscular Skeletal System Bones Muscles Function of Systems Diseases and Disorders Herniated Disk Arthritis Sprain, Strains, Dislocation, Tendonitis Fractures Other Diseases and Disorders Orthopedic Procedures Assisting with the Exam Assisting with ROM Evaluation Radiology and Diagnostic Imagining Casting Ambulatory Devices Crutches/Canes Walkers Wheelchairs Cold Application Procedures 12 Module 12 Infection Control/Aseptic Technique 10 2 Changes in the Anatomy Transmission of Disease Musculoskeletal System Integumentary System Respiratory System Cardiovascular System Urinary System Gastrointestinal System Other Systems Care for the Elderly Living Arrangements 8

13 13 Module 13- Office Emergencies 22 1 Safety Communication and Observation Supplies Needed in an Emergency Management Crash Cart Common Emergencies CPR Training First Aid 14 Module 14 Microbiology 5 2 Classification of Microorganisms Use of the Microscope Identification of Microbes 15 Module 15 Nutrition and Exercise 10 2 Dietetics Food and Energy My Plate Nutrients Carbohydrates Fats Proteins Vitamins Minerals & Electrolytes Water Therapeutic Nutrition Diets Reading Food Labels Nutritional Assessment Eating Disorders Exercise Nutritional Habits 16 Module 16 The Medical Assistant 2 Competencies Total Hours Level 1 Clinical Core TOTAL HOURS 232 9

14 LEVEL 2 CLINICAL 1 Module 1 Aseptic Technique 4 2 Review Hand washing Procedure Review Chain of Infection 2 Module 2 Gastroenterology and Proctology 6 2 Anatomy and Physiology of the GI System Major Diseases of the Gastrointestinal System Gastric Cancer Hernias Hemorrhoids Other Diseases Exams and Procedures of the Gastrointestinal System 3 Module 3 Gynecology and Obstetrics 10 2 Anatomy and Physiology of the Female Reproductive System The Mammary Glands Menstruation Pregnancy Diseases and Disorders of the Female Ovarian Cysts Pelvic Inflammatory Disease Sexually Transmitted Diseases Other Diseases of the Female Reproductive System Obstetrical and Gynecological Procedures 4 Module 4 Pediatrics 10 2 Normal Growth and Development of the Child Diseases and Disorders of Children Immunizations Pediatric Procedures Child Abuse 10

15 5 Module 5 Urology and the Male Reproductive System 10 2 Anatomy and Physiology of the Urinary and Male Reproductive System Diseases and Disorders of the Urinary System Urinary Incontinence Glomerulonephritis Renal Calculi Cystitis Other Diseases and Disorders Pediatric Urologic Disorders Enuresis Hydrocele Cryptorchidism Disorders of the Male Reproductive Tract Prostate Cancer Testicular Cancer Impotence Other Diseases and Disorders of the Male Reproductive System Male Reproductive System Exams and Procedures Vasectomy Diagnostic Tests Other Exams and Procedures 6 Module 6 Diagnostic Imaging and Therapeutic Modalities 10 2 Diagnostic Radiology Radiation Safeguards Radiological Procedures Therapeutic Modalities Therapeutic Exercises 7 Module 7 Clinical Laboratory 5 2 The Lab Lab Safety Lab Requests and Reports Specimen Collection Use of the Microscope 11

16 8 Module 8 Urinalysis 5 7 Collecting the Specimen Patient Instruction Urine Physiology Chemical and Physical Exam Procedures of Urine Microscopic Exam of Urine Pregnancy Testing 9 Module 9 Venipuncture 10 Collection of Blood Specimens Methods of Collecting Specimens Needle Disposal Specimen Handling 10 Module 10 Microbiology 5 Collection of Specimens Procedures Preparation of Smears Streaking Plates Strep Test 11 Module 11 Pharmacology Drug Sources and Names FDA Regulations Drug Abuse Drug Interactions Calculating Drug Dosages 12 Module 12 Administering Medications 10 4 Drug Therapy Assessments Patient Assessment Drug Assessment Environment Assessment Drug Therapy Administration Drug Forms and Administration Parenteral Medication Equipment Procedures for Administering Drugs 12

17 13 Module 13 Surgery 12 6 Preparing for Surgery Supplies o Solutions and Medications o Surgical Instruments o Surgical Drapes o Sutures Methods Aseptic Technique Sterile Packs Hand Scrub Surgical Procedures Procedure File Handling Equipment Assisting the Physician Preparation and Care of the Patient Positioning the Patient Skin Prep Surgical Routines Procedures Post-Surgical Routines Wounds Dressing and Bandages 14 Module 14 The Medical Assistant 4 Competencies Level 2 Clinical Total Level 2 Clinical Hours 195 Classroom / CC TOTAL HOURS Level 1 Administrative Core 227 Level 1 Clinical Core 232 Level 2 Administrative 226 Level 2 - Clinical 195 TOTAL MEDICAL ASSISTANT COURSE HOURS

18 Students grade in the class will be determined by demonstrating competency at the end of each module through written testing, skills performance, ability to state relation between theory and practical application, ability to demonstrate knowledge of theory given through practical application in clinical setting/lab. Medical Assisting Assessment Instruments and Strategies Upon successful completion: Students achieving 90% or higher in the classroom including community classroom, will receive a Gold Seal on his or her Certificate of Completion. Students achieving 80% academically and completing community classroom, will receive a Certificate of Completion. High School Students completing the course with 60% or above will receive high school credit only. Instructional Strategies Medical Assisting Course Outline Lecture Field Trips Clinical Assignments Presentations Teamwork Oral and Written Testing Guest Speakers Demonstrations Role Playing Lab Reading/writing assignments Practical / Application Instructional Materials Text: The Medical Assistant Administrative and Clinical by Mary E. Kinn and Mary Ann Woods 14