SCID National Monthly Conference Call and Webinar. May 4, Chair - Michele Caggana, ScD, FACMG. U.S. & Canada: Access Code:
|
|
- Clyde Franklin
- 8 years ago
- Views:
Transcription
1 SCID National Monthly Conference Call and Webinar May 4, 2015 Chair - Michele Caggana, ScD, FACMG U.S. & Canada: Access Code:
2 Standing Agenda Agenda Led by Dr. Michele Caggana Welcome and New Participant Introductions Michele Caggana Presentation SCID Implementation in North Dakota by Joyal Meyer, RN, MSN, Director, Newborn Screening Presentation "Tell Us What You Think Survey Results Amy Brower Discussion - Survey Results and Next Steps Michele Caggana Open Discussion - All 2
3 Presentation SCID Implementation in North Dakota by Joyal Meyer, RN, MSN, Director, Newborn Screening 3
4 Presentation "Tell Us What You Think Survey Results by Amy Brower 4
5 Answered: 46 Skipped: 0 Q1: Have you participated in the monthly calls?
6 Q2: If you have participated in the past, how recently? Answered: 43 Skipped: 3
7 Q3: The monthly calls are recorded and are available. Have you ever used the recorded material? Answered: 46 Skipped: 0
8 Answered: 43 Skipped: 3 Q4: Have the past calls met your needs?
9 What did you like about past calls? What do you think worked well? As we were getting ready to start screening, all the information was useable. current topics are discussed. also there is sharing of other states' experiences. expertise Has been hard for me to capture the focus now. Why still continue? To what end? Hearing about different states' experiences Hearing how other programs have met common challenges in implementing new screenings. Hearing how other states have handled issues that we have come up against. Hearing other people's experiences. I like many states participate and are available to give recent updates. I like practical information about implementation and case presentations. I liked to see where the nation was in implementing SCID It is helpful to learn the status of SCID NBS implementation and the clinical information.
10 What did you like about past calls? What do you think worked well? As we were getting ready to start screening, all the information was useable. current topics are discussed. also there is sharing of other states' experiences. expertise Has been hard for me to capture the focus now. Why still continue? To what end? It was very helpful to hear about states already screening for SCID while we were in the planning and implementing phases prior to going live. It's always nice to get an update from states who have started and continue to screen for SCID. knowing where States are in the implementation process; positives and negatives during the process; Learning how other programs are managing since (and progressing toward) start-up testing for SCID. We just started officially testing April 1. Materials and comments from other states who are screening Overall, they are very informative. Programs sharing experiences (troubleshooting, common issues and rare findings) Presentations that were focused on certain topics (automation, QC, etc) Reports from states that deal with follow up of screen positive infants. Details about how cutoffs and protocols were determined in start up and adjusted as program gained experience.
11 What did you like about past calls? What do you think worked well? As we were getting ready to start screening, all the information was useable. current topics are discussed. also there is sharing of other states' experiences. expertise seeing the national map change colors as other states started screening, the opportunity to hear about the outcomes that other states were finding, hearing from expert clinicians sharing experiences; protocols, methodologies, best practices, etc. Sharing interesting findings and how states overcome obstacles. Sharing of the experience of others which has helped me to plan for potential implementation in my local setting. State updates The expert speakers and the state updates with how implementation went/is going in their state. The updates about new programs. Discussions about specific topics. The updates from various states and the sharing of the problems/solutions Updated information about implementation and discussion about the process Updates from states already screening; experts on the subject useful information is sometimes distributed and these are short and concise When the states that are currently screening reported on what they had seen since the last call. When physician's like Dr. Puck share their knowledge.
12 What didn't you like about the past calls? As my state is not yet screening, I didn't feel I had anything to contribute. Frequent cancellations of calls and some date changes make attendance difficult. logistics Not always relevant to where we were in the process. Not enough audience participation; topics get repetitive. Nothing Nothing really but improve the reception and other audio-visual presentation. Minimize or eliminate noise interference from participants to have a better understanding of conversations and discussion Requiring new states to provide their SCID timelines publically. This can be a sensitive issue for some states as they are dealing with issues beyond their control. Some of the calls have not covered much material and were very brief. In those instances, I thought it would have been more beneficial to combine that call with another one. In other words, a call every month may not be necessary. when people who are presenting are calling in on a cell phone. The state map should be labeled with the individual states names on it.
13 What didn't you like about the past calls? Sometimes the focus seems solely for the laboratory and not necessarily for the follow up programs Technical clichés; presenters who have never spoken before often don't know how to participate Technical difficulties in getting the calls started Technical issues because I was dialling in from overseas. Time difference but worth it! technical issues substantially detract from content There was some confusion in the past about when the calls were - the fourth Friday of the month or the final Friday of the month. I believe that using the listservs as reminders has helped clarify the confusion. time of day they take place (I'm in patient care at 3pm Mondays) Too often calls were cancelled making it hard to remember from call to call what would be discussed. Missing information: when states don't participate it is hard to get a complete picture. I know not everyone can make every call, but some agendas work best when the relevant states are on the call and participate. We have not yet implemented SCID. I will probably participate more after we do. It was helpful to get a general idea of how things are going. What didn't you like about the past calls? when people who are presenting are calling in on a cell phone. The state map should be labeled with the individual states names on it.
14 What suggestions do you have for future calls? Wait until survey results. Mire task oriented Utilize a polling feature during the calls Share data on false positive and false negative, long-term follow-up on true positives Require more feedback from the labs that are screening and spend more time on what states are about to begin screening and when. Request information on up to date screened numbers from all states before the call so they can be included in a slide. As much as possible know which states are about to start screening. Better follow up reporting on whether positive screens were positive cases or not. Rehearsals for the presenters before going live. Provide some updates on how the new PE SCID kit/method is doing in various states. Outcome data--what are treatments and survival for true SCID cases? How many non-scid lymphopenic infants are there and what are their diagnoses, treatments? Is there support for parents whose infants are called back for more testing, and does this reflect real evidence-based data or is it based on anecdotes and hypotheses? Now that we are in maintenance mode for most of the country, reduce frequency of calls (every other month or quarterly). Those programs just coming online with SCID screening can contact existing Programs for assistance between calls. Set up topics in advance (as much as possible) to cover issues such as new programs' experiences, rare disorders found through screening, QA/QC issues, etc.
15 What suggestions do you have for future calls? More of the same. Perhaps an updated discussion about the actual treatment of the infants diagnosed from clinicians. More great speakers! make sure all callers are automatically muted when entering the meeting Just continue the calls. Continuing improvements in international access. Continue to hold them! change time they occur (although, as I above, I did not know I could listen afterwards, so probably not as big a deal but still would like to listen live) Are they still necessary? Always reports from states about what worked and what didn't, stumbling blocks. agenda Additional long-term follow up information (health and developmental outcomes), clinical information states should consider gathering as far as LTFU data that is similar or variable between types of SCID, evidencebased practice guidelines post-transplant, etc. A call every month may not be necessary.
16 Q8: What topics are of interest to you? Check as many as you'd like. Answered: 44 Skipped: 2
17 What topics are of interest to you? Other Please Specify At this point, anything related to SCID NBS. Health Information Technology Pooling outcome data to learn best practices and help states rationally adjust cutoffs for TRECs as well as what follow-on tests should be done within the state vs. ad hoc by immunology providers.
18 Q9: What is your role in newborn screening? Check as many as you'd like. Answered: 44 Skipped: 2
19 Any other thoughts you would like to share? A monthly reminder of scheduled conference calls At this momento retired, but active in research Can you please start one of these calls for the LSDs? I've only been in my position as Director of Genomics and Newborn Screening for a little over a week, so these calls will be new to me. It's hard to get a good momentum going when the calls are cancelled on a frequent basis. I really learn a lot from these calls and look forward to them, so please keep them going. Keep it up! Many thanks for making these calls available to us. Overall, I enjoy the monthly calls and find them helpful. survey works well! Thank you for all your hard work. Thank you for providing such a useful resource. Thanks for supporting this effort - it has been helpful to our state over the years. the survey form did not open the box for question 8 Other (please specify) : For quesion * Implementation cost, guidelines, suggested materials and equipments. Since we have other countries colaborating or considering implement SCID, other countries with some experience can suggest study, proceedings or guidelines for evaluation/or implementation. These calls are very helpful. Please continue with the monthly calls. Valuable service for the newborn screening and research/diagnostic communities!
20 Discussion Survey Results and Next Steps by Michele Caggana 20
21 Open Discussion Please send in topics at least two weeks before the monthly call 21
22 Future Calls First Monday of each month 3 PM Eastern Please submit topics for discussion Welcome presentations from groups and efforts 22
FOR LEADING. A book from the series Effective Communication by. T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite.
KEY PHRASES FOR LEADING CONFCALLS A book from the series Effective Communication by T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite.com BP 124 300 avenue du Col de l Ange
More informationUsing Conference Calls to Grow Your Business. Easy Seminar Quick Start Program- Week #1. Conducting Professional Conference Calls and Tele-seminars
Using Conference Calls to Grow Your Business Easy Seminar Quick Start Program- Week #1 Conducting Professional Conference Calls and Tele-seminars A. Planning 1. Be clear about purpose, desired outcome,
More informationA Guide To Understanding Your 360- Degree Feedback Results
A Guide To Understanding Your 360- Degree Feedback Results 1 Table of Contents INTRODUCTION CORE BELIEFS... 1 PART ONE: UNDERSTANDING YOUR FEEDBACK... 2 360 Degree Feedback... 2 Evaluate Your Effectiveness...
More informationQuarterly Webinar Series December 18, 2014 The 1,2,3 Approach to Provider Outreach: The What, How, and Why
Quarterly Webinar Series December 18, 2014 The 1,2,3 Approach to Provider Outreach: The What, How, and Why Agenda Background Overview of the Marketing Tool How was it developed? Why does it exist? What
More information2 0 Help S Back to the previous instruction 2
Help If you d like more information on Call Minder, call the helpdesk on Freefone 0800 077 77 Monday to Saturday, 8am to 8pm Never miss another call Call Minder Extensions and Call Minder Premier user
More informationCounselor Chat Tuesday, January 10,2012
Chat Tuesday, January 10,2012 Vinnie_ASI Today's chat topic: Using LinkedIn to Get Sales Leads 01:15 Is anywhere here? 01:59 Is anyone here? Hi and welcome to today's chat. The topic: Using LinkedIn to
More informationaccess: defence Teleconferencing Manual The Criminal Justice Video Network
Ministry of the Attorney General Ministry of Community Safety and Correctional Services Justice Technology Services The Criminal Justice Video Network access: defence Teleconferencing Manual Table of Contents
More informationConference Calls Made Easy:
: How to Supercharge Your Calls for Maximum Success Master Class Handout with Dr Penny Pullan September 2008 Master Class: How to Supercharge Your Calls For Maximum Success Poll them Graphics Poll them
More informationCollaboration and Coordination in the Kentucky STARS for KIDS NOW Technical Assistance System
KENTUCKY STARS FOR KIDS NOW PROCESS EVALUATION Evaluation Brief #5 Collaboration and Coordination in the Kentucky STARS for KIDS NOW Technical Assistance System Authors: Sarah Daily Shannon Moodie Tabitha
More informationOnline Meeting Instructions for Join.me
Online Meeting Instructions for Join.me JOINING A MEETING 2 IS THERE A WAY TO JOIN WITHOUT USING THE WEBSITE? 2 CHATTING WITH OTHER PARTICIPANTS 3 HOW DO I CHAT WITH ONE PERSON AT A TIME? 3 CAN I CHANGE
More informationMobile MessageBank Standard User Guide
1. Now Everyone Gets The Message 2. MessageBank Stard Set Up 3. Using MessageBank 4. Options 5. Pricing 6. Billing 7. Troubleshooting 8. Helpful Hints 9. Tips 10. More Information Mobile MessageBank Stard
More informationBUSINESSLINE FEATURES USER GUIDE. Do more with your business phone
BUSINESSLINE FEATURES USER GUIDE Do more with your business phone WELCOME TO TELSTRA BUSINESSLINE FEATURES Telstra BusinessLine Features are the smart way to manage your calls and stay connected to your
More informationTo the CPA Telephone Meeting Chairperson
Meeting Material from CPA CPA Telephone Meeting Suggested Guidelines To the CPA Telephone Meeting Chairperson Thank you for leading a CPA telephone meeting. The telephone meeting is a safe place for CPA
More informationNational Survey of Pre- and Post- Analytical Performance Measures Used in Newborn Screening Programs
National Survey of Pre- and Post- Analytical Performance Measures Used in Newborn Screening Programs Simran Tiwana, MBA* Susan Tanksley, PhD* Brad Therrell, PhD Donna Williams, BS* Mirsa Douglass, MBA*
More informationAmbulatory Surgical Center Quality Reporting Program
QualityNet Reports and Utilization of the Secure File Transfer: PM Questions and Answers Moderator: Mollie Carpenter, RN, BSN Educational Coordinator, ASCQR Program SC Speaker: Reneé Parks, RN, BSN ASCQR
More informationBest Practice Guide 1
Best Practice Guide 1 Summary Short for web based seminars, webinars are online methods of communication which are transmitted over the internet and aimed to reach large audiences. A key feature of a webinar
More informationAMERICAN SOCIETY FOR HISTOCOMPATIBILITY AND IMMUNOGENETICS
AMERICAN SOCIETY FOR HISTOCOMPATIBILITY AND IMMUNOGENETICS COMMITTEE MEMBER RESPONSIBILITIES The following are general responsibilities for all committee members: Provide support to committee chair Attend
More informationOrientation Package CONTINUING HEALTH EDUCATION (CHE) CHE2o.00
Orientation Package CONTINUING HEALTH EDUCATION (CHE) CHE2o.00 Orientation Package Welcome to the Continuing Health Education Program The Continuing Health Education (CHE) program was developed by a who
More informationConferencing User Guide
Fairpoint Business Welcome to your Conference Service Fairpoint Business Conferencing User Guide We are delighted to welcome you to true state-of-the-art conference calling. As the business world becomes
More informationWorking with an Interpreter Online Education. Children s Hospital of Wisconsin
Working with an Interpreter Online Education Children s Hospital of Wisconsin This presentation will help you Understand the role of an interpreter Work effectively with an interpreter Access interpreter
More informationBT MeetMe Global Access User guide
BT MeetMe Global Access User guide BT MeetMe Global Access is an instant audio conferencing service that only requires access from a fixed or mobile phone, to enable virtual meetings with up to 40 participants.
More informationNEEDS IMPROVEMENT EXAMPLE
NEEDS IMPROVEMENT EXAMPLE Name William Worksafe Manager Linda Laboratory Title Manager- Health & Safety Grade 12 Review Period 07/01/2007 to 06/30/2008 School/Department Health & Safety Review period is
More informationCREATING CONDITIONS FOR EFFECTIVE PUBLIC ENGAGEMENT
CREATING CONDITIONS FOR EFFECTIVE PUBLIC ENGAGEMENT EMPLOYEE ON-LINE SURVEY EDDIE SHEPPARD PhD & PHILIP COPPARD JANUARY 11, 2016 STORMY LAKE CONSULTING Background The CBE is committed to improving its
More informationHome & Business Phone. Features User Guide
Home & Business Phone Features User Guide 1 Welcome to ACN s Home and Business Phone Features This guide will help you use your phone features and discover what they can do for you. You now have some great
More informationNewborn Screening and Health Information Technology
Newborn Screening and Health Information Technology Alan E Zuckerman MD FAAP Georgetown University Medical Center SACHDNC HIT Workgroup Co-Chair AAP Council on Clinical Information Technology (COCIT) Executive
More informationMarch 10, 2015 CONFERENCE CALL DOCUMENTATION FOR C.N.A.s Presented by Dwana Jackson, CNA, AIPP Quality Specialist
March 10, 2015 CONFERENCE CALL DOCUMENTATION FOR C.N.A.s Presented by Dwana Jackson, CNA, AIPP Quality Specialist Good morning everyone and welcome to today s conference call, our topic today is documentation
More informationUser guide. Using BT MeetMe with Microsoft Lync Enterprise.
User guide. Using BT MeetMe with Microsoft Lync Enterprise. Contents. Introduction Why, when, and what Scheduling and inviting Scheduling a conference with Outlook Joining Joining the conference Joining
More informationGreat Expectations: Building Better Communication between Schools and Families
Great Expectations: Building Better Communication between Schools and Families Power of Parental Involvement Relationship building Parental Stress Positive child outcomes Systemic Change Individual change
More informationAAT webinars what they are and how to take part
AAT webinars what they are and how to take part There are two stages you need to complete to take part in an AAT webinar. Registering Register for the event First you ll need to register with WebEx (the
More informationWorth the Sacrifice: Making College Count for You
2 Worth the Sacrifice: Making College Count for You By the end of this section, you will be able to: Write an educational goal that identifies an area of focus and specific credentials sought Explain how
More informationGETTING STARTED GUIDE: VOICETEXT S WEBEX.
GETTING STARTED GUIDE: VOICETEXT S WEBEX. Start a WebEx meeting Invite a colleague to try out WebEx Meeting with you. You ll see how easy it is to share documents, audio and video.. Go to the URL that
More informationAdvanced Behavioral Health Integration in Primary Care: Implementing Trauma- Informed Care. Linda Ligenza, LCSW December 21, 2015
Advanced Behavioral Health Integration in Primary Care: Implementing Trauma- Informed Care Linda Ligenza, LCSW December 21, 2015 Slides for today s webinar will be available on the CIHS website: www.integration.samhsa.gov
More informationEvent Name: Meaningful Use Updates: Stage 2 and Stage 3 Event Date: July 8, 2016 Event Time: 12:30-1:00pm ET
Event Name: Meaningful Use Updates: Stage 2 and Stage 3 Event Date: July 8, 2016 Event Time: 12:30-1:00pm ET Please stand by for realtime captions. Good afternoon. This is Nancy Kelly. We will get started
More informationWelcome to Cogeco Business Digital Phone Service
Welcome Welcome to Cogeco Business Digital Phone Service Congratulations on choosing Cogeco Business Digital Phone Service. 1 Your decision to subscribe to our digital quality phone service is a smart
More informationInstructions. Printing this document
Instructions Printing this document This PDF file is set up as printer spreads, which means that it ll print out in order, but looks out of order when viewing on your computer. Before printing, either
More informationTRAINING AND RESOURCES TOOLKIT
TRAINING AND RESOURCES TOOLKIT Welcome to the training and resource toolkit. The Training Overview recommended a five step process to develop training and resources. In addition to following the process,
More informationDistance Education Committee DE Faculty Survey - Student Technical Support () No. of responses = 98
Distance Education Committee DE Faculty Survey - Student Technical Support () No. of responses = 98 Survey Results Legend Question text Relative Frequencies of answers Std. Dev. Mean Median Quantile 0%
More information2013 Satisfaction Survey. How are we doing? Easier to Read Version
2013 Satisfaction Survey How are we doing? Easier to Read Version We asked people some questions about their support. Here is some of what people said and the changes we will make. That someone who knows
More informationBecome a Great Presenter Easily, Conveniently, Quickly
Powerful, Persuasive Presentations with Patricia Fripp Online Presentation Skills and Sales Presentation Training Course Outline Become a Great Presenter Easily, Conveniently, Quickly When your message
More informationYOUR PHONE YOUR WAY. A guide to our call features
YOUR PHONE YOUR WAY A guide to our call features How to use this guide We believe in making life as simple as possible for you. That s why we ve put together this guide to explain how to use your call
More informationThe Forzani MacPhail Colon Cancer Screening Centre Frequently Asked Questions. What is the Forzani MacPhail Colon Cancer Screening Centre?
The Forzani MacPhail Colon Cancer Screening Centre Frequently Asked Questions What is the Forzani MacPhail Colon Cancer Screening Centre? The Forzani and MacPhail Colon Cancer Screening Centre (CCSC) is
More informationTotal Recall Survey Report
Total Recall Survey Report Enrico Bertini, Denis Lalanne University of Fribourg Abstract The overall objective of the TotalRecall project is to support humans memory in the professional life, and more
More informationSCID Pilot Study but first
SCID Pilot Study but first SCID Screening by Immunoassay using the Guthrie Specimen D Janik and K Pass Biggs Lab Intent Develop an immunoassay for SCID that can be used as a first tier screening instrument
More informationThank You! Contents. Promoting SmartDollar... 3. Implementing SmartDollar... 4. SmartDollar Resource Center... 6. Internal Communications...
Promotion Guide Thank You! Thank you for adding SmartDollar to your benefits program. You are changing lives by helping your employees take control of their money and get on track for retirement! SmartDollar
More informationSURROUND-THE-CALL FEATURES
SURROUND-THE-CALL FEATURES What do you need to accomplish with your conference communications? Whatever it might be, the right combination of Surround-the-Call Features will help you get there. Whether
More informationALDACon 2010 CAPTIONING TECHNOLOGY FOR PEOPLE WITH HEARING LOSS PRESENTED BY: CHAMEEN STRATTON with MIKE ELLIS and KEN ARCIA
ALDACon 2010 CAPTIONING TECHNOLOGY FOR PEOPLE WITH HEARING LOSS PRESENTED BY: CHAMEEN STRATTON with MIKE ELLIS and KEN ARCIA CHAMEEN STRATTON: Hello, everyone. Thank you for coming. This is my first conference
More informationDO MORE WITH YOUR HOME PHONE
CALL 13 2200 VISIT A TELSTRA STORE telstra.com/homephone HOME FEATURES USER GUIDE DO MORE WITH YOUR HOME PHONE C020 JAN13 XXXXXXXX PHONE FEATURES THAT MAKE LIFE EASIER Our home features make it easy for
More informationCommunities of Practice (CoP): Five Tips for Engagement
Communities of Practice (CoP): Five Tips for Engagement Maintaining a Community of Practice (CoP) is a lot like planting a delicate tree. At first the tree requires intensive care, patient cultivation,
More informationBudget Conferencing User Guide
Budget Conferencing User Guide Welcome! This user guide contains detailed instructions on how to use our conferencing services, including touch tone commands. Using this guide you can set up your next
More informationHave Information to Make the Right Decisions!
Here's Your Free Report... How To Stop Foreclosure! Dear Homeowner, My name is Michael Riley. I am a Real Estate Investor and I can share with you the secrets to saving your home from foreclosure. I have
More informationWebinars - Hosting a Brief and detailed Webinar
Best Practice Guide - Hosting a Summary Short for web based seminars, webinars are online methods of communication which are transmitted over the internet and aimed to reach large audiences. A key feature
More informationIntroduction to the online training materials
Introduction to the online training materials These materials are intended for college staff who have been designated the role of facilitator for the Summative review stage of QAA's Integrated quality
More informationMS Learn Online Feature Presentation Rehabilitation Counseling Kurt L. Johnson, PhD
MS Learn Online Feature Presentation Rehabilitation Counseling Kurt L. Johnson, PhD Hi I'm Kimball And I'm Kimball. Welcome to MS Learn Online. In this program, we'll be exploring a topic that not many
More informationBINGO TRAINING. Last Updated August 2014
BINGO TRAINING Last Updated August 2014 Overview The Weekly Sunday Bingo at St John s is by far our greatest money maker. For the 2013-2014 Year, we made close to $225,000 in profit from Bingo. This effort
More informationHelping the Addict or Alcoholic Begin the Journey to Recovery through Intervention:
Solutions that end addiction. Helping the Addict or Alcoholic Begin the Journey to Recovery through Intervention: It can be challenging to help a loved one struggling with alcoholism or drug addiction.
More informationOne major problem with the cell phone as your main line is that you will not be listed in the phone book.
Firm: I'm curious as to how many of of us 'Sezzers use their cell phone as their main phone line for their practice. Your thoughts, feedback, experiences (good and bad), changes you would make or would
More informationTexas Newborn Screening Performance Measures Project
Texas Newborn Screening Performance Measures Project Susan Tanksley, PhD MSGRCC Annual Meeting July 14, 2011 The Texas Newborn Screening Performance Measure Project (TNSPMP) is funded through a cooperative
More informationEvaluating Training. Debra Wilcox Johnson Johnson & Johnson Consulting
Debra Wilcox & Consulting Learning new behavior new or enhanced skills is the most powerful outcome of training. Behavioral change is the most difficult outcome to achieve, but may be the most important.
More informationIAQG San Diego. General Assembly Survey (April 7 th, 2006)
IAQG San Diego General Assembly Survey (April 7 th, 2006) General Assembly Survey General Assembly key figures : General Assembly Registration: 189 people ( 99 persons attending only the General Assembly
More informationTELEPHONE SKILLS & TELEPHONE SALES
TELEPHONE SKILLS & TELEPHONE SALES You never get a second chance to make a first impression! Do you want to add new customers and increase sales? Viable solutions, such as database software packages, employee
More informationTIME MANAGEMENT FOR PROJECT MANAGERS
TIME MANAGEMENT FOR PROJECT MANAGERS Effective time management is one of the most difficult chores facing even the most experienced managers. For a manager who manages well-planned repetitive tasks, effective
More informationVIRTUAL MEETINGS A BEST PRACTICE GUIDE How to prepare and pull off effective Virtual Meetings
VIRTUAL MEETINGS A BEST PRACTICE GUIDE How to prepare and pull off effective Virtual Meetings Virtual meeting: a meeting where some or all of the participants are interacting using telephone and/or on
More informationTranscript for Tax Practitioner Hotline: What to Do Before You Call & Other Helpful Hints
Slide 1 Good morning and welcome to today s webinar. I am Kevin Coughlin. Also with me today is Michael Eddington, who is our subject matter expert. Today we will be talking about the Tax Practitioner
More informationOPERATOR ASSISTANCE (*0) - Immediate operator support is available by pressing *0 on your telephone keypad*.
In Short: How to Conduct a Conference Call 1. Dial in to the system using either the toll or toll-free domestic phone number or the international phone number that was supplied to you. 2. Enter your HOST
More informationAppendix: Friendly Use of Communication Technology
NOTE TO FRIENDS: This is the draft for a new appendix to NPYM s Faith and Practice, in response to requests for advice and guidelines about staying Quakerly in the use of certain communication technologies.
More informationBCBSIL Medical Management 800-572-3089
BCBSIL Medical Management 800-572-3089 IVR Hours of Availability: Monday-Friday 6:00 a.m. 11:30 p.m. (CT), Saturday 6:00 a.m. 3:30 p.m. (CT), Sunday Closed The table below provides the Blue Cross and Blue
More informationFurther details of the telephone services available can be found on the Information Services website at: www.nottingham.ac.uk/is/connect/telephones
Guide to voic Contents 1. Introduction and overview 1 2. Setting up your voic 2 3. Day-to-day use of voic 3 4. Message lengths and storage 7 5. Best practice 7 6. Summary of menu options 8 IT Service Desk
More informationElectra Elite and InfoSet are registered trademarks of NEC America, Inc.
reserves the right to change the specifications, functions, or features, at any time, without notice. has prepared this document for the use by its employees and customers. The information contained herein
More informationCreating a Customer Advisory Board Overview and Checklist by Clearworks
Creating a Customer Advisory Board Overview and Checklist by Clearworks Customer insight programs play an important role for both B2B and B2C companies. The programs advise everything from new product
More informationMINUTE TAKING. All material copyright of Lindsay Wright This pack is for sample purposes only, and not for re-use
MINUTE TAKING All material copyright of Lindsay Wright This pack is for sample purposes only, and not for re-use 1 Minute Taking Sample Programme OBJECTIVES As a result of the programme participants should
More informationTIPS TO GET YOU READY TO MEET!
ACN Voice and Video Web Conferencing Powered by TIPS TO GET YOU READY TO MEET! How to Set Up Your Account To sign up for your own ACN AnyMeeting account access the ACN AnyMeeting main page from the Your
More informationSpring 2013 Structured Learning Assistance (SLA) Program Evaluation Results
Crafton Hills College RRN 682 July 2013 Research Brief Spring 2013 Structured Learning Assistance (SLA) Program Evaluation Results Prepared by Lorena Guadiana Summary of Main Findings 85% of respondents
More informationVoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences:
VoIP Conferencing Best Practices Ultimate Guide for Hosting VoIP Conferences A detailed guide on best practices for VoIP conferences: 1. Setting Up Your Hardware 2. VoIP Conference Software and Its Settings
More informationPlanning and Conducting an Effective Meeting
Planning and Conducting an Effective Meeting The Top Ten Reminders for Running an Effective Meeting 1. First decide if you need to have a meeting. Often times there are more efficient ways to meet objectives
More informationTop 5 best practices for creating effective dashboards. and the 7 mistakes you don t want to make
Top 5 best practices for creating effective dashboards and the 7 mistakes you don t want to make p2 Financial services professionals are buried in data that measure and track: relationships and processes,
More informationImplementing Home Blood Pressure Monitoring In Your Practice A Practical Guide
Implementing Home Blood Pressure Monitoring In Your Practice A Practical Guide Home blood pressure monitoring offers a useful tool for the management of blood pressure, for both patients and healthcare
More informationHow to Install the Fuzebox Meeting Application
How to Install the Fuzebox Meeting Application When attending live webinars, you are required to have a visual and audio connection. Ways to connect to a meeting: (A) Download and Install the Fuze Meeting
More informationCommunication Choices
Communication Choices Dealing with unwanted calls on your BT line Call control Peace of mind bt.com/unwantedcalls Contents Dealing with unwanted phone calls... 3 Marketing and sales calls... 4 Silent calls...
More informationYOU WILL NOT BE EFFECTIVE READING THIS.
This is the most effective and powerful script for securing appointment with FSBO's you will ever put to use. This scrip will increase your appointment closing ratio by 50-60%. The thing to keep in mind
More informationMyths and Facts About People with Disabilities
Myths and Facts About People with Disabilities Myths are roadblocks that interfere with the ability of persons with disabilities to have equality in employment. These roadblocks usually result from a lack
More informationPayroll Satisfaction Survey - A Timesheet Analysis
Payroll Satisfaction Survey You Said, We Listened! Introduction Part of Contract Scotland s company ethos is to find the most simple and effective methods of working. We always strive to improve efficiency
More informationWhat people who attend Linton Sellen s Leadership Training have to say:
What people who attend Linton Sellen s Leadership Training have to say: Excellent course, couldn t have been better. Training content and knowledge and delivery are exceptional. I've been to many management
More informationBest Practices for Teaching and Presenting Live Virtual Classes and Meetings
Best Practices for Teaching and Presenting Live Virtual Classes and Meetings We have compiled a series of best practices for teaching and presenting live virtual classes and meetings drawn from the experiences
More information3.2Lleaving and taking messages
3.2Lleaving and taking messages Leaving messages 1. Listen to five voicemails for Vanessa at Business Circle Conferencing. Decide what the speaker's purpose is in each call A to ask for permission B to
More informationBT MeetMe User guide
BT MeetMe User guide BT MeetMe is an instant audio conferencing service that only requires access from a fixed or mobile phone to enable virtual meetings with up to 40 participants. No prior booking is
More informationSchoolConnects Best Practices. Guide to Sending SMS Text Messages
SchoolConnects Best Practices Guide to Sending SMS Text Messages 1 SchoolConnects Version 9.30 and later Copyright 2002 2011 Synrevoice Technologies Inc. Although the information in this document has been
More informationProject CONNECT. Guidance on Using The Phone System
Project CONNECT Guidance on Using The Phone System SOME PRINCIPLES Effective use of the telephone is one of our most important activities. Since the telephone may be the first or only contact we have with
More informationaccess: defence Teleconferencing Manual Video Remand and Bail Project
Ministry of the Attorney General Ministry of Community Safety and Correctional Services Justice Technology Services 18 King Street, 18 th Floor Toronto ON M5C 2X1 Facsimile (416) 326-1959 Video Remand
More informationUsing BT MeetMe with Skype for Business Online
Using BT MeetMe with Skype for Business Online User Guide BT Conferencing Last modified: July 2015 Version: 3.1 Contents Introduction 2 Why, when, and what Scheduling and inviting 3 Scheduling a conference
More informationHow to present to DESIGN SPECIFIERS. An article by:
How to present to DESIGN SPECIFIERS TECHNIQUES TO ENGAGE YOUR AUDIENCE & THE TRUTH BEHIND COMMON MISCONCEPTIONS An article by: How to present to DESIGN SPECIFIERS TECHNIQUES TO ENGAGE YOUR AUDIENCE & THE
More informationDECC Campaign Toolkit
DECC Campaign Toolkit We know that being a Lead Coordinator takes a lot of dedication and commitment to improving our community and we thank you for your hard work. The most successful campaigns are refreshed
More informationTask Force on Technology. Conference Calls
Conference Calls Process, suggestions for conducting an audio telephone conference call Experience has shown that there are three stages to conducting an effective conference call: preplanning; the call,
More informationModerator: Sharon Burton March 19, 2008 2:00 PM ET
Moderator Sharon Burton 3/19/2008-200 PM ET Page 1 Moderator Sharon Burton March 19, 2008 200 PM ET And this is the Office of Safe and Drug Free Schools Partnerships in Character Grant Competition Conference
More informationORIENTATION MANUAL Information & Assistance and Options Counseling
Aging & Disability Resource Centers of Wisconsin ORIENTATION MANUAL Information & Assistance and Options Counseling ADRC Orientation Manual Contents I. Introduction...3 II. Mission...4 III. ADRC Philosophy
More information2. I'm trying to create an account online but it keeps saying user exists. I've never signed up before, help!
Managing my account 1. How does the Impark Wireless system work? 2. I'm trying to create an account online but it keeps saying user exists. I've never signed up before, help! 3. How do I remove the text
More informationUsing BT MeetMe with Microsoft Lync Online
Using BT MeetMe with Microsoft Lync Online User Guide BT Conferencing Last modified: 12 Nov 2014 Version: 2.0.0 Contents Introduction 2 Why, when, and what Scheduling & inviting 3 Scheduling a conference
More informationR ESOURCES FOR. chapter eleven E VENT P LANNING. contents
R ESOURCES FOR chapter eleven E VENT P LANNING contents Sample learning day format...1 Sample community meetings format...5 Event planning workshop...9 Sample event timeline... 13 S AMPLE L EARNING D
More informationInterpersonal Communication: Key Competencies for Enterprise Project Management
Interpersonal Communication: Key Competencies for Enterprise Project Management Steven Flannes, Ph.D. Principal, Flannes Associates 2080 Mountain Blvd., Suite 205 Oakland, California 94611 USA Telephone:
More informationThe Power of Email Marketing
The Power of Email Marketing Connect. Inform. Grow. Copyright 2008 Constant Contact Inc. Introduction This presentation has three parts Connect, Inform, and Grow Connecting to build customer relationships
More informationTips for Presenting Online to People Who Are Blind or Visually Impaired
Introduction Tips for Presenting to the WebEx & Assistive Technology WebEx does not yet support screen readers but is currently working to provide this support. In the interim, this document, People Who
More information