IP Office Offer Announcement

Transcription

1 IP Office Offer Announcement Update No: 1.0 Release 3.0 Date: 15 th December 2004 Page 1 of 43

2 IP Office Release 3.0 Offer Announcement Issue Date: December 15th, 2004 (version 1.0) Contents 1 CONTACTS AVAILABILITY MEDIA WEB AVAILABILITY SOFTWARE UPGRADE PROCESS SOFTWARE PRICING STRATEGY IP OFFICE SOFTWARE APPLICATIONS AND LICENSE KEY PROCESS SUMMARY OF BENEFITS DETAILED RELEASE INFORMATION KEY SYSTEM ENHANCEMENTS NEW IP 406 V2 HARDWARE VERSION NEW EMBEDDED MESSAGING CARD FOR IP 406 V ENHANCEMENTS TO SMALL OFFICE EMBEDDED VOICE MAIL NEW IP SERIES OF TELEPHONE SETS Product Line Summary NEW DIGITAL DCP SERIES OF TELEPHONE SETS Product Line Summary PHONE MANAGER/SOFTCONSOLE VOICE MAIL PRO R DAY FREE TRIAL - TRY AND BUY LICENSE AVAYA JUMP START IP OFFICE INSTALLATION TOOLKIT Avaya Jump Start IP Office Installation Toolkit Ordering IP OFFICE CLIENT APPLICATION DEPLOYMENT TOOL WIZARDS & SYSTEM MANAGEMENT TOOLS IP Office - Small Office Edition Wizard Moves, Adds and Changes Wizard OTHER NEW IP OFFICE HARDWARE Internal Modem Card Enhanced DECT Offering (EMEA and APAC) Enhanced Automatic Gain Control New Wireless Wi-Fi Phone options using D-Link Support for 2400 series of digital telephones Support for 4600 series of IP telephones Support for Expansion Modules COMPACT CONTACT CENTER (CCC) Crystal Reports MS-CRM Report Integration CCC/MS-CRM Combined Reports Sales Reports CRM Service Reports EMEA Page 2 of 43

3 New Reports Agent Limit Supervisor Limit Selectable drive install Refused Call Alarm Minimum Lost Call Reporting Wallboard Support Wallboard Variable PC Wallboard enhancements Selective Alarm Messaging for Wallboards Closing Times Force Log In/out Automatic Log In Applications running as Services SMDR Output Options Operating System Support New Language support Proactive List Dialing Activation Report viewer license CORE SOFTWARE FEATURE ENHANCEMENTS Distinctive Ringing SNMP Traps Enhanced Branch Office Networking IP OFFICE CONFERENCING CENTER (FORMERLY KNOWN AS POWER CONFERENCING) Why use Audio-Conferencing? Quick Return On Investment (ROI): New Conferencing Features for R IP OFFICE R3.0 PRODUCT AUTHORIZATION AND AVAYA UNIVERSITY TRAINING NEW 3 YEAR EXTENDED WARRANTY NEW PART NUMBERS AND PRICING CHANGES IP OFFICE R3.0 NEW MATERIAL CODE PRICE LIST NEW PACKAGING PROCEDURES DISCONTINUED CODES WITH R LOWER PRICING ON CERTAIN MATERIAL CODES IP OFFICE R3.0 RENAMED MATERIAL CODE LIST NOTICE OF END OF SUPPORT ON IP OFFICE IP OFFICE PARTS COVERED BY NEW EXTENDED WARRANTY POWER CORDS FOR USE WITH IP OFFICE WORLDWIDE Page 3 of 43

4 1 Contacts Global Product Management Directors: R3.0 Core Team Leader Mark Miller Director IP Office Core and Applications Nick Brasier Director Channels Michael Womeldorph Global IP Office Team: Product Manager Messaging Applications Nigel Olding Product Manager IP Office Platforms, Mykola Konrad Terminals, Phone Manager, SoftConsole Product Manager IP Office Platforms Andy Rawll Product Manager CRM /CTI Applications Peter Kratzel Product Manager Jumpstart Jamie Lawson Product Marketing Manager Worldwide Jayne McLachlan Program Manager Lorna Tunstall Product Manager EMEA & Branch Solutions Phillippe du Fou DevConnect/CTI Alliance Manager Claire-Louise Norton VP Sales EMEA Moreno Ciboldi Avaya Global Services Integration Manager Jim Vogel Avaya Global Services US Maintenance Offer Karen Doebelin Manager Avaya Global Services US Implementation Terry Slotter Offer Manager Avaya Solutions and Technology Services (formerly NIC) Avaya University Page 4 of 43

5 2 Availability This document announces the General Availability (GA) of IP Office Release 3.0 to authorized Avaya Distributors. BusinessPartners may place orders for all R3.0 hardware components (excluding IPO 406v2) and software with Distributors on or after December 15th, BusinessPartners may place orders for IPO 406v2 with Distributors on or after December 29th, Media IP Office Release 3.0 is a significant release that affects multiple components of software for the IP Office solution including: Enhancements to the core platform software (binaries) Introduction of new IP406V2 Hardware Introduction of new 54XX and 56XX telephone sets Introduction of new Embedded Voice Mail capabilities Enhanced support for the existing 24XX and 46XX series of Avaya telephone sets Voic Pro 3.0 Major enhancements to the Installation and Administration Wizards Compact Contact Center 5.0 Conferencing Center 3.0 Phone Manager 3.0 SoftConsole 3.0 Improved IP Office System Manager application Avaya will supply CD media to Avaya Authorized Distributors. Avaya will not supply CD s directly to BusinessPartners or Avaya Client Executives. BusinessPartners and Avaya Client Executives are required to order CD media from their respective Avaya Authorized Distributors. The IP Office 3.0 User, Administration and Documentation triple CD pack will NOT be included with new R3.0 system control units shipped from the factory. Copies of the Release 3.0 IPO CD - IPO 3.0 USER/ADMIN CD SET will need to be ordered separately. The IP Office 2.1 ( ) and 2.0 ( ) triple CD packs will continue to be available and can be ordered by their existing material codes. The R1.4 triple pack CD will no longer be available. The below table lists the new CDs that will be available with R3.0: Description of new CD Media R3.0 Material Code IPO CD - IPO 3.0 USER/ADMIN CD SET Voic Pro 3.0 CD CCC v5 CD Engineers Toolkit CD featuring improved search capabilities Conferencing Center R3.0 CD Page 5 of 43

6 Note: It is acceptable to duplicate this media (CD), but copies must contain an Avaya Proprietary Notice on the CD whether made by the Distributor, BusinessPartners, or by Avaya Client Executives. 2.2 Web Availability On December 15th, the IP Office Release 3.0 binaries for the core platform, and CD images of IP Office Release 3.0 applications will be available on the Avaya Support website. 1. Go to 2. Click Support on the toolbar 3. Select Software & Firmware Downloads An alternate path also exists to the software downloads: 1. Go to 2. Click Systems for Small and medium Businesses 3. Click IP Office the software will be located here under a number of headings. 2.3 Software Upgrade Process The process for upgrading IP Office platforms from Release 1.x or 2.x to Release 3.0 software may be different from previous upgrade procedures. A complete technical reference for 3.0 is located in the Release 3.0 Technical Bulletin where all software upgrades are addressed. To find the latest IP Office technical bulletin: 1. Go to 2. Click Support on the toolbar 3. Select Technical Database, Communications Systems, Media Gateways and Media Servers, IP Office 4. The technical Bulletin is posted under the Technical Articles section of each release. Page 6 of 43

7 3 Software Pricing Strategy New versions and releases of IP Office software are subject to two charges: 1. A nominal charge for the delivery of media and the associated handling costs. 2. A license fee for the activation of specific new features introduced with this version of IP Office software. Avaya s current policy is to post IP Office core software versions (binaries) on the Avaya Support website for download free of charge. 3.1 IP Office Software Applications and License Key Process Generally Available (GA) IP Office Software Applications are orderable by Avaya BusinessPartners from their Avaya Authorized Distributor. Avaya BusinessPartners must contact their respective distributors directly in order to purchase all IP Office Software Applications. Each distributor implements a customized IP Office software purchasing and distribution process for its network of Avaya BusinessPartners. These specific distributor internal processes are not covered by this document. The Avaya Solution Designer (ASD) Configurator will be available for GA material codes on December 6 th, As of December 6 th the configurator will be updated for the IP Office licensed applications and hardware in line with this release. All the configurator rules will be updated to reflect any new restrictions that may have been introduced with this release of the IP Office. Page 7 of 43

8 4 Summary of Benefits 1. Convergence Without Compromise: NEW Full Key System capability 2. A More Compact Solution: NEW IP 406 platform with innovative functions 3. Greater Value at the Right Price: NEW family of 54XX and 56XX phones meet small business operational, functional and budgetary needs 4. Productivity enhancements: NEW Voic Pro adds Personal Distribution Lists for voice messaging & much more. 5. Compelling Selling: NEW Jump Start package for IP Office installation, trial software licenses, and extended warranty to accelerate IP telephony adoption among small businesses Page 8 of 43

9 5 Detailed Release Information IP Office Release 3.0 is a significant software release and builds on the capabilities of IP Office 2.1. This release is applicable to all IP Office platforms including the Avaya IP Office Small Office Edition, IP403, IP406 (both the new IP406 V2 and the existing IP406), and IP412 and may be used to upgrade existing hardware platforms in the field. Detailed release information can be found in the following documents: Product Description (Release 3.0) Technical Bulletin (Release 3.0) Installation and Maintenance Manuals The Technical Bulletin, Installation and Maintenance Manuals can be found on 1. Go to 2. Click Support on the toolbar 3. Select Technical Database, Communications Systems, Media Gateways and Media Servers, IP Office. 4. The Technical Bulletin is posted under the Technical Articles section of Release 3.0. The latest version of the Product Description, which defines the feature functionality of this release is found on the Avaya BusinessPartner portal, and will require a valid username and password to view it on line. Note: Always refer to the Avaya websites for the latest versions for product documentation. 5.1 Key System Enhancements Key System operation is a fundamental part of business life in the small system market throughout the world. It simulates the operation of old fashioned analogue key systems that used simple switches to provide access to lines and intercom circuits. Key system operation relies on having buttons (keys) that have indicators, LEDs or Icons, which give the status of the call that the button has been programmed to be associated with. Pressing the button has various actions depending on the state of the call. With Release 3.0 IP Office will support full Key System functionality: Call Appearance (CA) the Users presence on the system, the number of call buttons dictates the number of calls on the system the user can have directed at them. When all of a Users CA buttons are in use (not Idle) the user is considered to be busy and no further calls can be routed to them. Used for Internal, External and feature (VM) calls. Page 9 of 43

10 Bridged Appearance (BA) this is a copy of one of another users CA, it can also be used to make or receive calls on behalf of the owner of the CA. Line Appearance (LA) this is a representation of a line on the system; the indicator tracks the activity on the line. Only external calls can be answered or made on LA. All types of physical trunks, Analog, channels on E1 and T1 can be assigned to LA. T1 and E1 channels that have DID/DDI on them can be assigned to LA though this is inadvisable and will be documented as such. Call Coverage (CC) this is only used for incoming calls and allows a user to answer calls for another user. 5.2 NEW IP 406 v2 Hardware version With R3.0 Avaya is introducing a replacement for the existing IP 406. The new IP 406 v2 platform provides: Increased extension capacity - base unit now includes 8 x digital station ports and 2 x analog ports (up to 190 stations). Increased trunk capacity - Slot A internal expansion module now supports Dual PRI module (i.e. up to 72 channels on T1 or up to 90 channels on E1) Increased VoIP channels - support for 1 x VCM30 module (in addition to VCM5/10/20 already supported) Embedded messaging - new Compact Flash slot to support optional Embedded Messaging Card (4-port,15-hour Voic /Auto-attendant) Increased data throughput 40 data channels (max of 20 usable for voic ). LAN switching - 8 x Layer-2 LAN switch ports (previously hub ports) PC-less licensing - new 9-pin DTE port supporting serial license key dongle The new IP 406 V2 material codes: Material Code Description IPO MOD IP406 V2 DGTL STA BRI 8 AL IPO MOD IP406 V2 DGTL STA PRI E1 AL IPO MOD IP406 V2 DGTL STA AL The IP406 V2 is supplied with a new 60W power supply. A grounded (also referred to as earthed ) Power Cord (IEC C13) with the relevant regional main power plug must be purchased separately. Please see section 8.8 for a complete list of power cords for every region. Page 10 of 43

11 Material Code Description PWR LEAD (EARTHED) UK PWR LEAD (EARTHED) EU CEE7/ PWR LEAD (EARTHED) US PWR LEAD (EARTHED) CHINA PWR LEAD (EARTHED) US PK 10 PWR LEAD (EARTHED) EU CEE7/ PK 10 PWR LEAD (EARTHED) CHINA PK PWR LEAD (EARTHED) UK PK New Embedded Messaging card for IP 406 V2 With R3.0, PC-less messaging can be enabled on the IP406 V2 by the addition of the new Compact Flash format Embedded Messaging card. This card supports basic voic and Auto Attendant applications. Alternatively, voic can be enabled as an external server-based application using Voic Lite software supplied with every system. Customers requiring Auto-Attendant or more advanced messaging options, can upgrade to Voic Pro and associated feature licenses. The embedded Voic and Auto-Attendant applications are based on those originally implemented on Small Office Edition, with the following enhancements: Default message length - increased to 2 minutes, configurable to a maximum of 3 minutes Auto-attendant time-out - in the absence of DTMF input (e.g. Rotary POTS phone user), the caller will time-out to a pre-defined position Remote voic access - no longer requires complex configuration. 15 hour storage time 4 ports for four simultaneous messaging users No VCM needed Material Code Description IPO MC EMBD MSGING EXP KIT 5.4 Enhancements to Small Office Embedded Voice Mail With IP Office R3.0 the Small Office Edition embedded voice mail will still be provided through the existing PCMCIA card, however the voic options on the card have been updated to provide the same features that are available on the IP406 V2 embedded voice mail card: Page 11 of 43

12 Auto attendant timeout with this feature a non-dtmf user will timeout to a present operator position Remote access to Voic with this feature users will be able to retrieve their voic s when not on the same site as the IP Office 5.5 New IP series of Telephone sets 5600 With IP Office R3.0 SMBS is introducing new Avaya IP terminals the 5600 series of phones. These phones are developed specifically for IP Office and will operate ONLY on the IP Office. The new phones: Basic IP Hard phone (new with R3.0) Basic IP Hard phone (new with R3.0) 5602sw - Basic IP Hard phone (new with R3.0) 5610sw - Mid Range IP Hard phone (new with R3.0) 5620sw - High End IP Hard Phone (new with R3.0) The Avaya 5600 Series IP Telephones deliver an extensive set of software features, high audio quality, and attractive streamlined design. The 5610SW and 5620SW IP Telephones have additional application functionality. Push of audio and textual alerts to the phones is now supported through special application programming interfaces (APIs) on these phones. Avaya 5600 Series IP Telephones are simple to use with both fixed and flexible feature buttons, easy-to-read graphics, and several wall mount and desk mount options. They have been optimised for reliable use in IP networks, with sophisticated security capabilities such as media encryption and protection from denial of service attacks. Built-in Ethernet switch ports enable streamlined desktop implementations, while voice packets are tagged with the appropriate quality of service (QoS) parameters such as 802.1q and DiffServ for priority treatment by QoS-enabled IP networks. The 5600 Series IP Telephones also support the 802.3af power over Ethernet standard Product Line Summary The 5601 H.323 IP Telephone is an entry-level telephone with two call appearances, eight fixed feature buttons, and a message-waiting indicator. The 5601 does not support a display, speaker or additional port for connection of an external PC. It does not support static addressing. The 5602 IP Telephone is an entry-level telephone with two programmable call appearance/feature keys, ten fixed feature buttons, and display. The 5602SW offers the same functionality plus an integrated two-port Ethernet switch. Both the 5602 and 5602SW run the H.323 protocol. The 5610 IP Telephone provides a medium screen graphic Avaya 5602 Page 12 of 43

13 display, paperless button labels, call log, speed dial, 12 programmable feature keys, Web browser, and full duplex speakerphone. It also includes a two-port Ethernet switch. The 5610 supports Unicode fonts. Avaya IP 5610 The 5620 IP Telephone is cost effective and provides a large screen graphic display, paperless button labels, call log, speed dial, 24 programmable feature keys, Web browser, and full duplex speakerphone. The 5620 is the only IP telephone to support the EU24 (expansion module). It also includes a 2 port Ethernet switch. Material Code Description RPL (EUR) IPO 5601 IP TELSET DARK GRY IPO 5602D IP TELSET DARK GRY IPO 5602S IP TELSET DARK GRY IPO 5610 IP TELSET DARK GRY IPO 5620 IP TELSET DARK GRY New Digital DCP series of Telephone sets 5400 With IP Office R3.0 SMBS is introducing new Avaya Digital terminals the 5400 series of phones. These phones are developed specifically for IP Office and will operate ONLY on the IP Office and IP Office Small Edition. The new phones: Basic Digital phone (new with R3.0) Mid-Level Digital phone (new with R3.0) high-performance Digital Telephone (new with R3.0) Product Line Summary The Avaya 5402 is a cost effective two-wire digital telephone, for many office applications. It is designed to complement the 5410 midlevel and 5420 executive telephones. The 5402 has: 2-line x 54-character display with two label-less call appearances Listen-Only Speaker 10 Fixed Feature Keys: Conference, Transfer, Drop, Avaya 5402 Redial, Speaker, Message, Hold, Mute, Volume Up & Down, and Feature (to access 12 additional dial pad features). The 5402 is Hearing Aid Compatible, has a Message Waiting Indicator that flashes when ringing, eight Personalized Ring Patterns and is either desk or wall mountable. The Avaya 5410 is a flexible display telephone with several capabilities such as local call log and speed dial not available on previous generations of digital telephones. It has: Avaya 5410 Page 13 of 43

14 5x 29 display with 12 label-less call appearances (in two screens) full-duplex speakerphone 14 fixed feature keys, four softkeys, 12 shifted feature buttons large message waiting indicator headset jack local language customisation eight Personalized Ring Patterns either desk or wall mountable The Avaya 5420 Digital Telephone sports an array of convenient features, while supporting expansion capabilities and effective integration with current infrastructure investments. Administration and ongoing maintenance is simplified as the switch automatically performs key/button labelling. This eliminates the time-consuming and laborious task of using paper labels to denote phone features, and reduces costs when moving phones among users or offices. Online access to electronic downloads gives near-instant access for key product upgrades and Avaya 5420 feature enhancements as they occur. Additional features such as call logging and a speed-dial directory help enhance overall productivity by giving providing users with the tools needed for more effective call tracking and faster outbound calling capabilities. High-end feature set with productivity local call log and speed dial directory. Advanced user interface. Reduced installation and move costs no paper labels. Investment protection with downloadable firmware. Large screen 7 line x 29 character display. Twenty-four call appearance/feature buttons in 3 pages. 14 fixed feature keys, 24 softkeys, 16 shifted feature buttons Adjustable Desk Stand. Fully Global ready (Icons used to indicate fixed button functionality). Large message waiting indicator Headset jack Local language customisation (choice of languages for local phone menu) Eight Personalized Ring Patterns Either desk or wall mountable Material Code Description IPO 5402 DCP TELSET DARK GRY IPO 5410 DCP TELSET DARK GRY IPO 5420 DCP TELSET DARK GRY Page 14 of 43

15 5.7 Phone Manager/SoftConsole 3.0 With R3.0 Avaya SMBS is introducing enhancements to the Phone Manager and SoftConsole applications. These enhancements provide easier use and better functionality. Phone Manager Enhancements Ability for users to save profiles both locally and onto the LAN. Compact Mode enhancements for receiving and making calls (Pro only). Personal Distribution List support (Pro only) Single speed dial for users with external Speed Dial identification (Work, Mobile/cell and/or home: User-centric rather than device-centric) Microsoft Live Communication Server (LCS) integration for Presence/Instant Messaging collaboration between internal users Support for multiple speed-dials tabs to allow to group icons (Pro only) Drag & Drop function for calling & conferencing users Import/Export of Local Directories for Phone Manager Pro Programmable Date & Time Format Call History enhancements (Search Mechanism, ring time & call duration fields added) VoIP softphone play sounds option (USB headset and/or PC playback) Additionally the name of the iphonemanager Pro has been changed to better reflect the softphone functionality of this software - the iphonemanger Pro is now called Phone Manager PC softphone. All that has been changed is the name all material codes and pricing have remained the same (see table below. November 1 st prices are shown). SoftConsole enhancements The Call Information Panel now has the ability to show multiple calls waiting. This allows the SoftConsole user to either answer calls from the Call Information panel based on the Caller ID or from the Queuing panel based on the dialled number (target hunt group). The below table lists the Phone Manager and SoftConsole RFAs. Note that these material codes are NOT new in R3.0 they are just being shown for completeness. Material Code Description IPO LIC IP400 Phone Manager Pro RFA IPO LIC IP400 Phone Manager Pro RFA IPO LIC IP400 Phone Manager Pro RFA IPO LIC IP400 Phone Manager Pro RFA IPO LIC IP400 Phone Manager Pro RFA IPO LIC IP400 Phone Manager Pro RFA IPO LIC IP400 Phone Manager Pro RFA UL IPO LIC IP400 PMGR SOFT RFA 1 LIC:CU IPO LIC IP400 PMGR SOFT RFA 5 LIC:CU Page 15 of 43

16 Material Code Description IPO LIC IP400 PMGR SOFT 10 LIC:CU IPO LIC IP400 PMGR SOFT 20 LIC:CU IPO LIC IP400 PMGR SOFT 50 LIC:CU IPO LIC IP400 PMGR SOFT 100 LIC:CU IPO LIC IP400 SoftConsole RFA IPO LIC IP400 SoftConsole RFA Voice Mail Pro R3.0 With Release R3.0 Voice Mail Pro has been enhanced to provide features that the market has requested. The features are described below: Personal Distribution Lists: The feature provides a Voic Pro user with the ability to create and send a voic message to a list of users simultaneously. This functionality is available in Intuity Audix mode only. Each Voic user will be able to create up to 20 lists with up to 360 members per list. A Voic Pro user will be able to create, manage and use personal distribution lists via their Intuity mode voic box or through the desktop application PhoneManager Pro. Group Message Broadcast: When a message is left for a hunt group the current IP Office operation is to notify all group members that a message has arrived. When any member retrieves this message the message notification is turned off for all group members. A broadcast option is to be provided. This feature will alter the operation so that the message notification will only be turned off for each hunt group member when they retrieve the message. IP Office ContactStore : IP Office already has a recording capability built in. Recordings can be initiated by a user pressing a button on their phone or automatically by the system. Any recording is currently stored within a defined voic box. These recording capabilities are to be extended to allow the administrator to select where recordings are to be recorded, to a mailbox or to a recordings database. Recordings held within this database can be searched and played back by a user through a Web browser application. Fax Server Support: Fax is a significant part of how customers do business. Customers are therefore demanding better ways of managing their Fax traffic. The ability to automatically detect and route an incoming Fax call within an Auto Attendant was implemented in Voic Pro R2.0 & extended in R2.1 to include a subscriber s voic box. Page 16 of 43

17 This release of Voic Pro has been verified for operation against a number of leading Fax server products. The Fax servers verified and documented include: Equisys - Zetafax: o Zetafax for Networks provides versatile network fax software solutions for small businesses, corporate offices and distributed enterprise businesses. It enables employees to send and receive faxes at their desktop, without the need to print fax communications, take them to a fax machine and send them manually. Zetafax can be seamlessly integrated into market leading systems like Exchange allowing users to send and receive faxes directly from their Outlook client. In addition Zetafax can be integrated with other existing applications, such as accounting or CRM systems, for fast, automated faxing from the desktop or back office. Zetafax for networks is already used by more than 60,000 customers worldwide. Further product information available from Captaris - RightFax: o RightFax offers a broad, scalable product line that integrates with , desktop, CRM, ERP, document management, imaging, archival, call center, copier/scanner systems, as well as host, legacy and mainframe applications-virtually all business applications. Further product information available from Fenestrae - Faxination o Fenestrae Faxination Server for Microsoft Exchange integrates fax into technology. Create faxes on your desktop and deliver them to your chosen fax machine at the click of a mouse. Further product information available from GFI - GFI FaxMaker o GFI FAXmaker for Exchange/SMTP allows users to send and receive faxes and SMS/text messages directly from their client It integrates with Active Directory and therefore does not require the administration of a separate fax user database. GFI FAXmaker integrates via the SMTP/POP3 protocol with Lotus Notes and any SMTP/POP3 server. Further product information available from Day Free trial - Try and Buy License R3.0 provides a new 'Try and Buy' license key. This license key provides the ability to use IP Office applications for a period of 45 days from the date of its generation. The applications that are included: PhoneManager Pro Conference Center Compact Contact Center Voic Pro CBC Page 17 of 43

18 Softconsole Text To Speech VB Scripting VPN 3rd Party Database/IVR NB: ContactStore has a 45 day trial built into the software and therefore does not require this license key A new single orderable license key is available to enable the try and buy facility for all of these applications. This license key is orderable as a standard ADI license key or it can be ordered on a certificate. The trial period will start from the generation date of the license NOT the installation date. This license key will not be invoiced. Any un-expired trail licenses will be transferred as part of any maintenance swap (dongle swap). Material Code Description IPO IP400 CONTACTSTORE FOR IPO RFA IPO IP400 TRY & BUY RFA 5.10 Avaya Jump Start IP Office Installation Toolkit The Avaya Jump Start - IP Office Installation Toolkit provides BusinessPartner technical teams with the information required to complete IP Office Installations accurately and efficiently. Existing and new members of the IP Office technical community can use the toolkit to optimize the installation of single site customers. Avaya Jump Start - IP Office Installation Toolkit is a CD containing: Multimedia Tutorials on the IP Office Installation and Administration Wizards The IP Office Installation and Administration Wizard Application MultiMedia Tutorials on the IP Office Client Application Installation Tool Voic Pro Multimedia Tutorials and Voic Pro Application New tools to improve installation times and accuracy The tools provided on the Avaya Jump Start IP Office Installation Toolkit help BusinessPartners and their installation teams achieve predictable and profitable IP Office installations. There are two new documentation tools provided: 1) IP Office Installation Worksheet The IP Office Installation Worksheet provides BusinessPartners with a method for estimating the time required for typical IP Office installations. The tool allows BusinessPartners to enter the information relating to specific customer configurations and outputs the suggested manufacturer installation time for the customer installs. Additionally, the CD includes a description of how to use the IP Office Installation Worksheet Tool. Page 18 of 43

19 2) Pre-Installation Checklist The success and predictability of IP Office installations are dependent on the quality and timing of customers requirements input. The IP Office Pre-Installation Checklist can be user to gather data from the customer in advance of the installation to optimize the installation process. The Pre-Installation Checklist is completed by the customer alone or with the BusinessPartner through a data gathering exercise. The IP Office Installation and Administration Wizard uses the data from the pre-installation checklist, so saving time on site. The customer s data can be imported electronically into the Wizard to save configuration time and increase data accuracy. The importing of the customer information and the creation of configurations offline before arriving at a customer s location are key benefits of the IP Office Wizard. The Avaya Jump Start IP Office Installation Toolkit will increase BusinessPartner installation profitability through simplified, quicker and more predictable IP Office deployments Avaya Jump Start IP Office Installation Toolkit Ordering Jump Start Toolkit CD is part # is BP2474 Order through the Web (this is the preferred method for international orders) Order over the phone by calling Wallace: IP Office Client Application Deployment Tool IP Office s user applications provide customers with tools that improve individual and business productivity. The use of these applications is widespread amongst IP Office customers. The IP Office Client Application Deployment Tool simplifies the installation of Phone Manager, SoftConsole and TAPI Lite and reduces the time required to install these applications. The Client Application Deployment Tool is loaded onto a PC and configured with the site-specific settings. The path (link) to the Client Application Deployment Tool can be ed to or manually entered on the required user PCs. The user simply clicks on the link to initiate the installation. Multiple connections to the Client Application Deployment Tool are supported enabling multiple users to be configured simultaneously. The applications included as part of the Client Application Deployment Tool are those most commonly used by customers: Phone Manager (all versions) TAPI Lite SoftConsole The client application tool will incorporate the deployment of the user guides for the user applications, Voic and the sets supported by IP Office. Page 19 of 43

20 An installer will be able to significantly reduce the time taken to install each user by using this tool through removing the need to visit each user PC to load the application and manually enter the site-specific information Material Code Description IPO CD - CLIENT APPL DEPLOYMENT TOOL 5.12 Wizards & System Management Tools The IP Office Installation and Administration Wizard includes the capabilities to validate configuration input and suggest modifications if errors are found. The Wizards can import customer information such as, users, hunt groups, speed dials, account codes and Voic schedule data directly into the IP Office configuration. The application is supplied with standard user templates and supports the creation of custom user templates that can be used on multiple installations. The Wizards can be used with all IP Office variants and the core enhancements being introduced with IP Office 3.0, such as key system operation. The IP Office Installation and Administration Wizard capabilities are being extended with this release. There are three main enhancements: o Access to the application is password protected preventing unauthorized access to configuration areas beyond Moves, Adds and Changes. o Voic Pro configuration has been added allowing the administration of four two-tier auto attendants with morning, afternoon and night schedule definition. o IP Office configuration of home workers has been introduced with or without the IP Office Virtual Private Networking enabled. Please note voice quality can vary over any network where available bandwidth for voice traffic and quality of service cannot be guaranteed IP Office - Small Office Edition Wizard This Wizard is intended for the setup of the Small Office Edition and has a data entry dialog specific to the Small Office Edition feature set. This wizard is only for use on standalone sites and should not be used if the Small Office Edition forms part of a multi-site network. If the Small Office Edition does form part of a multi-site network the Installation and Administration wizard should be used. Access to the Small Office Edition Wizard is password protected to prevent unauthorized configuration access. Page 20 of 43

21 Moves, Adds and Changes Wizard This wizard will be used to make changes to the setup of Users, Hunt Groups and System Speed Dials and can be used as a maintainer or end user tool where use of the more complex management tools are not appropriate. This wizard reduces the risk of unintentional system changes while offering an intuitive and simple interface Other new IP Office Hardware Internal Modem Card A new Internal modem card with 12 modems is being introduced to replace the existing Modem 2 card to provide dial-up capacity that is better matched to remote access requirements of customers. The Internal Modem card allows up to twelve simultaneous remote access connections into the IP office. The IP403 will support only 4 simultaneous modem connections. The IP406 V2 and IP412 will support all 12 connections. This card is NOT supported on the IP406, only on the new IP406 V2. The Modem 2 card will no longer be sold. The new Internal Modem Card Material Code: Material Code Description IPO MC IP400 INT MDM EXP KIT As a reminder of previous Modem functionality (R2.0 and onward): The first analog trunk channel on IP Office - Small Office Edition control units and on ATM4 trunk modules can be set to modem operation (V32 with V42 error correction). Ticking the Modem Enable box on the trunk settings form facilitates access to the modem. This allows the receipt of incoming modem calls for system maintenance operation. Note: Once the modem has been enabled on the trunk, all incoming calls on that trunk will be routed to the modem. Outgoing calls will still be possible as normal Enhanced DECT Offering (EMEA and APAC) With R3.0 Avaya has improved the quality of the DECT offering for IP Office. Avaya has improved the feature integration capabilities on the IP Office Compact DECT and Large DECT solution. Avaya has also lowered the price of DECT through various pricing promotions. Please contact your local Avaya Sales representatives for more information on the latest pricing promotions Enhanced Automatic Gain Control The new version of the IP406 the IP406 V2 has enhanced Automatic Gain Control (AGC) for conferences. The advantage of enhanced AGC is that that AGC will reduce voice overload and distortion in large or noisy conferences. It should Page 21 of 43

22 also reduce the levels of people with large vocal decibel ratings therefore not drowning out every other speaker in the conference! Additionally, there is also a noise reduction system for conferencing as well. This should reduce the effect of noisy environments in a conference. Note: Enhanced AGC is implemented ONLY in IP406 V2 not in any other IP Office models New Wireless Wi-Fi Phone options using D-Link Add desk set mobility and system flexibility to your customer s location! Using a D- Link Wi-Fi access point in conjunction with an IP Desk set brings mobility to a whole new level. Users can hook a D-Link access point to the switch and one to an IP endpoint (desk sets or conference phones supported by IP Office) for use in unwired locations, or for mobility around the office. The following D-Link Wi-Fi access point has been tested with the IP Office: DWL-2100AP Wireless Access Point w/ SNMP, AES, g, 108Mbps This device has an optimal range up to 150 feet with a maximum range of 300 feet, depending on the site s physical construction. Wireless security is addressed as the DWL-2100AP uses WPA (Wi-Fi Protected Access) and 802.1X authentication to provide a higher level of security for data communication amongst wireless clients. The DWL-2100AP is also fully compatible with the IEEE b and g standards. The DWL-2100AP features WDS (Wireless Distribution System) that can be configured to perform in any one of five modes: a Wireless Access Point, a Point-to-Point (PtP) bridge with another DWL-2100AP, a Point-to-Multipoint (PtMP) bridge, a Repeater for range extension, or as a Wireless Client. 2-way Wireless To order this product or for more information visit: All the routers above are not Avaya parts and should be ordered through either D- link or your distributor Support for 2400 series of digital telephones IP Office R3.0 will increase the range of existing Avaya digital terminals supported to include the following: 2402 (limited support NO Display support) (previously supported) Page 22 of 43

23 The Avaya 2400 series adds several enhancements over previous generations of digital telephones. These include paperless button labelling, local call log and speed dial directories, and streamlined styling consistent with Avaya IP telephones. There are currently three models in the 2400 series: the entry-level 2402 Digital Telephone, the mid-level 2410 Digital Telephone, and the high-performance 2420 Digital Telephone (supported in previous IP Office releases). The Avaya 2402 is a cost effective two-wire digital telephone, for many office applications. It is designed to complement the 2410 mid-level and 2420 executive telephones. The 2402 has: 2-line x 24-character display with two label-less call appearances Display NOT Supported on IP Office Listen-Only Speaker 10 Fixed Feature Keys: Conference, Transfer, Drop, Redial, Speaker, Message, Hold, Mute, Volume Up & Down, and Feature (to access 12 additional dial pad features). Avaya 2402 The 2402 is Hearing Aid Compatible, has a Message Waiting Indicator that flashes when ringing, eight Personalized Ring Patterns and is either desk or wall mountable. The Avaya 2410 is a flexible display telephone with several capabilities such as local call log and speed dial not available on previous generations of digital telephones. It features: 2410D Mid Range DCP Terminal 2 x 24 character main display when active, 1 x 24 character main display when idle. 6 physical DSS keys with 13-character soft labels providing 12 logical DSS keys. DSS keys can present call state icons or feature button status indication. Avaya IP 2410 IP Office Interactive menus can be invoked from appropriately programmed DSS keys Material Code Description Avaya 2420 Digital Telephone Avaya 2402 Digital Telephone Avaya 2410 Digital Telephone Support for 4600 series of IP telephones IP Office R3.0 will increase the range of existing Avaya IP terminals supported to include the following: Basic IP Hard phone (new with R3.0) Page 23 of 43

24 Basic IP Hard phone (previously supported) 4602sw - Basic IP Hard phone (previously supported) 4610sw - Mid Range IP Hard phone (new with R3.0) 4620sw - High End IP Hard Phone (previously supported) The Avaya 4600 Series IP Telephones deliver an extensive set of software features, high audio quality, and attractive streamlined design. Avaya 4600 Series IP Telephones are simple to use with both fixed and flexible feature buttons, easy-to-read graphics, and several wall mount and desk mount options. They have been optimized for reliable use in IP networks, with sophisticated security capabilities such as media encryption and protection from denial of service attacks. Built-in Ethernet switch ports enable streamlined desktop implementations, while voice packets are tagged with the appropriate quality of service (QoS) parameters such as 802.1q and DiffServ for priority treatment by QoS-enabled IP networks. The 4600 Series IP Telephones also support the 802.3af power over Ethernet standard basic SLT(single line telephone)with no display 2 DSS keys with lamps capable of acting as feature buttons. 4610SW The 4610sw is intended to bridge the gap between two existing members of the 46xx IP telephony family the low end 4602 and the higher end With a 168- by-80 pixel 4-grayscale display, 4 soft keys, 6 dynamically labeled call appearance/feature buttons, and 4 unique fixed feature buttons: 10 x 24 character proportionally spaced main display 6 physical DSS keys with 13-character soft labels providing 12 logical DSS keys DSS keys can present call state icons or feature button status indication IP Office Interactive menus can be invoked from appropriately programmed DSS keys, and these menus Avaya IP 4610 will utilize the 6 DSS keys and the Exit fixed function key. Material Code Description Grey Grey SW - Grey SW - Grey SW - White (non-us only) SW Grey SW White (non-us only) Page 24 of 43

25 Support for Expansion Modules EU24: Expansion module for 2420, 4620, 5420 and 5620 This module can expand the Avaya 2420/4620/5420/5620 telephones with 24 additional call appearance/feature buttons. The unit features a large display for button labels. The 24 icons are on display all the time, while a local scroll button allows one of the two banks of 12 labels to be displayed at a time. Material Code Description EU24 feature key expansion unit 201A Recorder Interface Module The 201A Recorder Interface Module is an adaptor provides two headset jacks to support the ability to listen in real time to current telephone transactions. A typical real world usage would be within call center environments. It also enables external recording devices with RCA jack connects to be plugged into the recorder module to record telephone transactions. Material Code Description A Recorder Interface Module (RIM) 5.14 Compact Contact Center (CCC) 5.0 On GA date of Dec. 15 th, 2004, IP Office 3.0 will NOT SUPPORT CCC v5.0 until the maintenance release of IP Office R3.0, which is currently scheduled for February However, CCC v5.0 will launch on December 6 th, Additionally, R3.0 of IP Office will not support any previous versions of CCC. In order to use CCC with IP Office the IP Office in question MUST be at R2.1. Do Page 25 of 43

26 NOT upgrade to or install an IP Office R3.0 if the user wants CCC functionality. After the maintenance release of IP Office R3.0 in February, 2005 CCCv5 will be compatible with IP Office R3.0. When CCCv5 is released the features shall be as described in this section. Please note: The following components of CCC (MultiMedia Module) will be unavailable at launch (December 6, 2004) until they have completed the time requirements for field trial: IP Office Licence - IP400 CCC PRO DIALER RFA IP Office License - IP400 CCC RFA IP Office License - IP400 CCC Web Chat RFA IP Office License - IP400 CCC CTI RFA A subsequent announcement shall be sent once the time in trial requirements have been met for the MultiMedia Module components. If you desire to become part of the MultiMedia Module field trial please contact Peter Kratzel at [email protected] Crystal Reports One of the major new features of CCC V5 is the use of Crystal Reports as the preferred reporting engine. The new reports will be published to a Microsoft Internet Information Server (IIS) and will be accessed via a web browser. In addition to the 75 existing pre-defined reports being converted into Crystal Reports format, 3 additional custom reports can be created (requires Crystal Design software, which can be purchased through a 3 rd party software vendor) MS-CRM Report Integration To further enhance our strategic relationship with Microsoft, this version of software will more tightly integrate with the Microsoft CRM (MS-CRM) application. This will allow CCC reports to be requested via the Microsoft CRM interface. The Page 26 of 43

27 combination of reporting between these two software applications will provide customers with a simple yet powerful management tool that will realize immediate productivity gains in their business. Microsoft CRM provides a report generation module, which makes available the following categories of reports: CRM Sales Reports and CRM Service Reports. A new section named Compact Contact Center Reports can be added through CRM to support combined application reports CCC/MS-CRM Combined Reports CCC facilitates the creation of a combined reporting architecture with MS-CRM for a number of reports. These reports will be based on the incoming CLI for the customer. CCC will combine information from a MS-CRM report and create a unique report with the analytical telephony information contained within it. There will be a new section created within the report module named CRM Sales Reports. This will allow access to the following reports: Sales Reports 1. Opportunity Activity & Notes This is a standard MS-CRM report which will now include telephony interactions in the Activities section of the report. 2. Contact Activity & Notes This is a standard MS-CRM report which will now include telephony interactions in the Activities section of the report. 3. Account Activity & Notes This is a standard MS-CRM report that will now include telephony interactions in the Activities section of the report. 4. Contact Center Summary by State/Province This is a new report that will provide analytical telephony information divided by the specific state, territory or province selected. 5. Contact Center Summary by ZIP Code/Postal Code This is a new report that will provide analytical telephony information divided by the specific zip code or postal code selected CRM Service Reports 1. Account Activity & Notes This is a standard MS-CRM report which will now include telephony interactions in the Activities section of the report 2. Account Service Report This is a standard MS-CRM report that will now include telephony interactions in the Activities section of the report New Reports In addition to the new reports for Microsoft CRM the following reports will also be added to the standard CCC reports: 1. Pilot Summary (All Media) This report shall support the reporting of multimedia interactions for a designated pilot number. 2. Trunk Group Activity (All Media) This report shall provide information on the multi-media traffic that is being consumed on the system Page 27 of 43

28 3. Proactive Reporting by Agent Name This report shall provide information on the result or interaction codes that are entered by users with regards to how they handle a Proactive list interaction. 4. Proactive Reporting by Campaign Name This report shall provide information on the result or interaction codes that are entered by users with regards to how they handle a Proactive list interaction. 5. Incoming Calls by Target Group This report is based on the current Incoming number summary report, but uses target information as opposed to called number information as the conditional criteria for the report. As a further change to the standard reports offered the DID Summary (All Calls) Report will be deleted. Also the DID Summary Report will have the fields named Answer Time (Answered) and Answer Time (Lost) removed from the report Agent Limit CCC V5 will support the 75 telephony and multi-media agents. This is the same as in previous versions. 150 Agent support will be considered for a future release Supervisor Limit The number of supervisor positions (Call Center View, Wallboard Client, Report Client) will be increased to 21 (20 plus the 1 added by the CCC SVR RFA). This is an increase over the previous limit of 5 supervisors. Please note, any systems using more than 5 supervisor or report clients will require an SQL database and client access licenses, which are purchased separately. An MSDE database is only supported up to 5 supervisors Selectable drive install Currently CCC does not allow the installer to specify where the software should be installed, by default it is installed into the C:\Progam Files\Avaya\IP Office\CCC directory. CCC V5 will allow the installer to specify where the software should be installed Refused Call Alarm A new alarm is to be added that can be displayed in Call Center View and either a physical or PC Wallboard which will provide an alarm for each instance that an agent refuses a call Minimum Lost Call Reporting In order to better define the Grade of Service (GOS), the contact center supervisor will now have the ability to define a minimum lost call threshold. All calls that are abandoned within this lost call threshold would not be counted in the lost call statistics. Now a Business Customer will be able to define what the minimum lost call time is on a per-called number basis. The range that can be set is to be between 1 and 30 seconds. Page 28 of 43

29 Using the same principle as stated above, the contact center supervisor is able to set a minimum lost call threshold for s. The range that can be set is to be between 12 hours and 5 days Wallboard Support Support for the AdvaTel Model TCD226C wallboard is added in CCC V Wallboard Variable A new variable, which can be displayed on physical or PC Wallboards, indicates the number of Agents Logged On PC Wallboard enhancements The PC Wallboard application now has the ability to run in the enhanced agent mode without the necessity for the associated agent being logged on Selective Alarm Messaging for Wallboards In previous CCV operation, if a supervisor chooses more than one wallboard destination for alarm messages, all of the alarms were sent to all defined wallboards. With CCC V5, CCV has the ability to send each alarm message to a different physical or PC wallboard if required Closing Times The new Contact Center View has the ability to set a night timer, where it will automatically start to log agents off at that time. If calls are still in the queue after closing time the group will remain active but not allow any new calls. Agents that are already on the phone at closing time will continue to stay logged in until the call is completed, then they will automatically log out. When the first agent of a group logs on after the closing time has been activated, the system will set the group back to logged in, or day mode Force Log In/out The CCV has the capability from the force agent state screen to force an agent to be logged in or out Automatic Log In The CCC application now has the ability, in instances where the server has been rebooted unexpectedly or the switch has reset, to re-log in all agents that were on line prior to the reboot/reset. There will a time limit on this feature, which will be set at 5 minutes. Server or switch outages longer than this period will not retain the agent information for log in Applications running as Services CCCv5 runs the Delta Server, Archiver and SMDR applications as Microsoft Windows Services on the Windows Server. The Delta server provides the Page 29 of 43

30 option to run the Archiver when the Delta Server starts, so the Archiver facilities are provided as if the application were run as a service SMDR Output Options The SMDR now allows the user to program a specific time when the contents of the entire SMDR file can be sent to an IP Address (port). The SMDR also provides a print on the fly option to an IP Address, which outputs each transaction as it is terminated on the IP Office system. The Delta Server will also cache SMDR entries so that if connection is lost, SMDR applications will not loose data Operating System Support CCCv5 is now supported on the Microsoft Windows 2003 Server platform New Language support CCCv5 supports Italian and Russian as new languages in all the interfaces, although help files are provided in English Proactive List Dialing Activation Previously the Proactive List Dialing license activation has been provided as part of the CCC RFA. With the introduction of CCCv5 this license can now be provided separately Report viewer license With this release of CCC, a new license type has been created for report creation separated from the existing Contact Center Supervisor license Core Software Feature Enhancements Distinctive Ringing Distinctive ringing is defined as the ability to determine the type of call by the way the terminal rings, for example: Internal/External/Other (Recall, Ringback). This applies across all supported terminal types digital, analog and IP SNMP Traps IP Office 2.0 introduced SNMP, in that introduction is a set of entities in the Avaya IPO-MIB that track the status of the link between the License Key server and the IP Office IpoGenLKSCommsFailureEvent ipogenlkscommsoperationalevent ipogenlkscommserrorevent ipogenlkscommschangeevent Page 30 of 43

31 In this release a similar set of entities is introduced for the VMlite/VMpro Server (VMS) and DeltaServer (DS) as follows: Voice Mail Server Delta Server Description ipogenvmscommsfailureevent ipogendscommsfailureevent Loss of Communication to VMS/DS ipogenvmscommsoperationalevent ipogendscommsoperationalevent Link to VMS/DS extablished, or reestablished ipogenvmscommserrorevent ipogendscommserrorevent ipogendscommserr orevent Equivalent to the currently unused LK trap ipogenvmscommschangeevent ipogendscommschangeevent Equivalent to the currently unused LK trap The VMpro calls for an SNMP trap for Hard Disk nearly full that will be proxied by the core, where the IP Office is using Embedded Voic the same trap will be generated when the Memory card is 90% full Enhanced Branch Office Networking As part of Release 3.0, Avaya has included new capabilities that will be enabled by new branch office offers that Avaya plans to introduce over the coming months. The inherent networking capabilities of Avaya IP Office ensure that it is both compatible with a wide range of network services and can be used in multi-site configurations as standard. IP Office processors scale cost effectively for small offices with as few as 4 extensions, making it an ideal choice for SMBs with multiple locations. For small to mid-sized companies, IP Office Small Community networking provides common dial-plan and feature transparency between sites, including multi-site user status / Busy Lamp Field for central operators. For larger businesses, IP Office can be used as an autonomous branch office platform, using QSIG to provide basic network integration with the enterprise network and call processing platform and a centralized Where increased survivability and feature integration with a centralized Avaya Communication Manager (ACM) platform is required, Avaya offers a range of Branch Office Gateways. Connected phones are registered to and behave as if they are directly connected to the main office communications server. In the event of WAN link failure, system survivability provides a fall-back standalone local configuration with access and call routing over local PSTN facilities. Page 31 of 43

32 During the coming months, Avaya plans to extend the range of gateways to enable customers to extend the benefits of Communication Manager to branches with less than 16 extensions. As part of this strategy, Avaya plans to introduce a special version of Small Office Edition that is pre-configured as a Remote Survivable gateway as part of an ACM network. This will be supported from ACM2.2 onwards and will be sold as the G150 Media Gateway. In survivable mode, the phones connected to G150 re-register to the local processor and use IP call routing, based on IP Office Software Release 3.0. On service restoral, phones re-register with the central ACM processor. Further to this, following the introduction of G150, during 2005 Avaya plans to introduce a RFA Licence Key that will enable a standard Small Office Edition to be upgraded to operate as a Remote Survivable Gateway (RSG). The opportunity to support this RFA option on other Avaya IP Office platforms is currently under review. As these solutions rely on connectivity to a central ACM processor, G150 and the RSG RFA will be available to ACM-authorized resellers only. Release 3.0 of IP Office will also allow Modular Messaging to be used a centralized voic (as per Intuity Audix today) IP Office Conferencing Center (formerly known as Power Conferencing) The IP Office contains a very powerful suite of conferencing software. Today, the IP403/IP406 Office can conference up to 64 parties at once or enable up to 21 three-party conferences, or three 21-party conferences or any other equivalent combination. IP412 Office can conference up to 42 three-party conferences or 2 x 64-party conferences, or any other equivalent combination. This functionality is built upon the Voic Pro software. This capability is well suited to large and/or regular briefings and is made particularly powerful with the easy to use meet me (ad hoc) dial-in conference capability. This means customers no longer have to rent expensive conference services from service providers: instead IP Office can host the conference. Note: Small offices / home offices can take advantage of cost-effective conferencing through IP Office Small Office Edition which supports single 3-way audio conferences, and does not require Conferencing Center Why use Audio-Conferencing? It s easy to include key people wherever they are: Get the required expertise/authority when needed Minimum interruption from working Respond to business needs More meetings but less time available Page 32 of 43

33 Increasing pressure to be at two locations at once Travel restrictions due to limited budget or risks Cost and productivity benefits: o Reduction in travel, leading to lower costs and less wasted time o More effective working practices, leading to shorter project times, and supporting dispersed organizations and complex supply chains Quick Return On Investment (ROI): Typical ROI of just 4 to 6 months compared to Service Providers-based conferencing services (sales tool available to calculate exact ROI) Reduce travel expenditures Increase worker productivity & personal security New Conferencing Features for R3.0 New features in this release further enhance the capabilities of IP Office Conferencing Center. Local Address Book The current user list has now been modified to show external IP Office users and a user-defined contact list. This address book automatically remembers past participant contact details for easy retrieving. It will be possible to modify the user-defined list, although the IP Office derived lists cannot be changed. When booking a conference it will be possible to add a contact from any one of the three lists. Save Conference Settings as a Template At the time of booking a conference, the user will have the ability to save the settings as a conference template so that they can recalled into a different conference at another time. This allow easy booking of recurrent conferences that wishes to keep the same Conference ID (and Participants PIN if required) Web Server Installability In R2.1 the Conferencing Center software required a local web server running Internet Information Services, while 90% of Small and Medium sized businesses rely on ISPs for hosting their website. With R3.0 the installation process will now allow the web client conferencing application to be installed as a separate option (in R2.1 it is not) on a separate server outside the company firewall. Note that since the web site uses the web services to communicate with the conference server the Conferencing Center enables the use of a SSL link to protect the traffic. The Conferencing booking site (scheduler) should only be supported on customers premises. Page 33 of 43

34 6 IP Office R3.0 Product Authorization and Avaya University Training Avaya Product Authorization is designed to ensure our Avaya Channel Partners have the capabilities and skills to successfully sell, design, and implement Avaya products/solutions to exceed customer expectations. Product Authorization requirements can be found at: Training is one component that must be fulfilled prior to being an Authorized Avaya Channel Partner. The Avaya University IP Office Technical and Sales curriculum is updated to reflect IP Office Release 3.0. The updated technical courses provide participants with the opportunity to learn about and gain hands-on experience installing and configuring IP Office systems through Release 3.0. Updated sales courses include R3.0 enhancements in their discussion of how IP Office addresses the business needs that exist in the Small to Medium Business market. Additionally, a new IP Office Product Delta course covers the major enhancements and customer benefits associated with R3.0. Updated courses include: AVA00136WEN: IP Office Hardware & Applications Overview AVA00138WEN: IP Office Data Components AVA00139WEN: IP Office Voic Pro AVA00140H00: IP Office Implementation Workshop AVA00484H00: IP Office Advanced Applications Workshop AVA00556WEN: IP Office R3.0 Product Delta BSP161i2: IP Office Sales New - AVA00593WEN: IP Office Solution Selling New AVA00594IEN: IP Office Sales Tools & Demo Skills New AVA00619WEN: IP Office Voice Terminal End-User Training New - AVA00619H00 : IP Office Voice Terminal End-User Training ILT To see a full listing of classes please visit For information on the courses and assessments associated with product authorization, select Product Authorization under Curriculum Maps Page 34 of 43

35 7 New 3 Year Extended Warranty Avaya is extending its IP Office Hardware Warranty from one year to three years for its Channel Partners and Service Providers. The warranty extension allows providers of IP Office maintenance contracts to benefit from Avaya s extended warranty period. The new three-year warranty will be available with the introduction of IP Office 3.0. This extension will be available in all markets that IP Office is sold at no additional cost to the Channel Partners or Service Provider. Please Note, this warranty extension is provided to partners who are supporting end user customers and not end user customers themselves. The services required for administering, installing and configuring any replaced equipment is not included in the hardware warranty extension. The three-year warranty is for applicable IP Office hardware components purchased from Avaya s distribution partners on or after December 6th, To ensure a full three-year (36 months) warranty period Avaya warrants the applicable IP Office hardware components for a total of 39 months (three-years + three months) from the date of shipment from Avaya. Please note: only IP Office hardware components are included in the extended three-year warranty (see section 8.7 below for applicable IP Office components covered). IP Office software applications, cables, telephone sets, associated PC hardware and required support or services are not included under the extended warranty program. Many end users purchase extended warranty contracts on their communications platform to provide assurance for continuity of their business communications solution. BusinessPartners, Avaya Global Services or other Service Providers provide differentiated maintenance services to their customer base such as 24 x 7 fully serviced contracts to time and materials only. The improved three-year Avaya Standard IP Office hardware warranty will complement all IP Office maintenance offers provided by the maintenance providers. This significant improvement in the Avaya IP Office hardware warranty is an important factor for Channel Partners and Service Providers when positioning IP Office with customers and against competitive solutions. Extending the warranty by two years provides enhanced customer value and has proven to be an important factor when customers consider a new communications platform. The global three-year extended warranty on IP Office hardware does not impact the current procedures defined for IP Office Warranty returns but simply extends the period covered under warranty. Please continue to use the defined returns procedure to process any warranty returns. For further information on the returns Page 35 of 43

36 procedure for IP Office please refer to your distributor or the Avaya BusinessPartner Portal ( Page 36 of 43

37 8 New Part Numbers and Pricing Changes 8.1 IP Office R3.0 New Material Code Price List The following table lists all NEW material codes introduced with R3.0 effective December 15 th, SAP Code Description IPO CD - IPO 3.0 USER/ADMIN CD SET IPO CD - IPO 3.0 ENGINEERS TOOL KIT CD IPO CD - CLIENT APPL DEPLOYMENT TOOL IPO CD - IPO 3.0 CONFERENCING CENTER CD IPO CD - IPO 3.0 CCC V5 CD IPO CD - IPO 3.0 VOIC PRO CD IPO LIC - IP400 CCC REPORT RFA IPO LIC - IP400 CCC REPORT RFA IPO LIC - IP400 CCC REPORT RFA IPO LIC - IP400 CCC PRO DIALER RFA IPO LIC - IP400 CCC SPV RFA IPO LIC - IP400 CCC SPV RFA IPO LIC - IP400 CCC SPV RFA IPO MC IP400 INT MDM EXP KIT IPO MC EMBD MSGING EXP KIT IPO MOD IP406 V2 DGTL STA BRI 8 AL IPO MOD IP406 V2 DGTL STA PRI E1 AL IPO MOD IP406 V2 DGTL STA AL IPO IP400 CONTACTSTORE FOR IPO RFA IPO IP400 TRY & BUY RFA IPO 5402 DCP TELSET DARK GRY IPO 5410 DCP TELSET DARK GRY IPO 5420 DCP TELSET DARK GRY IPO 5601 IP TELSET DARK GRY IPO 5602D IP TELSET DARK GRY IPO 5602S IP TELSET DARK GRY IPO 5610 IP TELSET DARK GRY IPO 5620 IP TELSET DARK GRY 8.2 New Packaging Procedures With bi-annual launches, in May and November, upgrading of stock is complicated, time consuming and costly for both Avaya and it s Partners. In order to help Business Partners with stocking issues Avaya is changing the way we package the IP Office 403, 406 and 412 to introduce the concept of a base unit. A Base unit is a control or expansion unit with a base level of software, on which new releases of IP Office Core software must be uploaded. All IP Office base units will no longer be shipped with a 3-pack user CD in the box. In all future release, IP Office control and expansion units will be shipped with a basic level of software, with the new software shipped separately on a CD. Page 37 of 43

38 For Release 3.0 in November, this level of software is R2.1. All distributors and business partners should expect to order the 3-pack Systems CD separately from the IP Office 403, 406 or 412. A system upgrade will now be required upon installation of an IP Office control unit systems will NOT come factory loaded with the latest IP Office software version. 8.3 Discontinued Codes with R3.0 Avaya will no longer sell the following codes from the R3.0 GA date going forward. Please note that the IP 403, IP 406 and IP 412 are not being discontinued as products they are being replaced by different material codes as noted in section 8.2. Material Code Description Affected Regions IPO MOD IP412 OFF PRI 30 E1 AL APAC, EMEA,CALA IPO MOD IP412 OFF PRI 60 E1 AL APAC, EMEA,CALA IPO MOD IP412 OFF PRI 24 T1 MUL NA IPO MOD IP412 OFF PRI 48 T1 MUL NA IPO MOD - IP403 OFF DGTL STA MU-LAW NA IPO MOD - IP406 OFF MU-LAW NA IPO MOD - IP412 OFF MU-LAW NA IPO - SML OFF ED 2T+4A (3VC) US NA IPO - SML OFF ED 4T+4A+8DS (3VC) US NA IPO - SML OFF ED 4T+4A+8DS (16VC) US NA IPO - SML OFF ED 4T+8A (3VC) US NA 8.4 Lower Pricing on certain material codes With the introduction of new key system functionality our Business Partners will be selling the IP Office into territory where the perceived value of the IP Office and associated applications may be different. Therefore Avaya is lowering the price on selected IP Office material codes (see pricing table below) to allow our Business Partners to be more competitive in the Key system segment. List of Material codes with reduced price, effective November 1 st, 2004: Material Description Code IP400 Phone IP400 Digital Station IP400 Voic Pro RFA IP400 Voic Pro RFA IP400 Voic Pro RFA IP400 Rack Mounting Kit IP400 ISDN RJ45/RJ45 3M Red Page 38 of 43

39 8.5 IP Office R3.0 Renamed Material Code List The material codes in this table and the functionality provided by these materials have remained the same. Similarly, pricing has NOT changed, however the DESCRIPTION of the material code has changed so the codes are being listed with their old and new description. Material Code Old Description New Description IPO LIC IP400 IPPRO RFA 1 LIC:CU IPO LIC IP400 PMGR SOFT RFA 1 LIC:CU IPO LIC IP400 IPPRO RFA 5 LIC:CU IPO LIC IP400 PMGR SOFT RFA 5 LIC:CU IPO LIC IP400 IPPRO RFA 10 LIC:CU IPO LIC IP400 PMGR SOFT 10 LIC:CU IPO LIC IP400 IPPRO RFA 20 LIC:CU IPO LIC IP400 PMGR SOFT 20 LIC:CU IPO LIC IP400 IPPRO RFA 50 LIC:CU IPO LIC IP400 PMGR SOFT 50 LIC:CU IPO LIC IP400 IPPRO RFA 100 LIC:CU IPO LIC IP400 PMGR SOFT 100 LIC:CU 8.6 Notice of End of Support on IP Office This serves as notice to the channel of end of ongoing support for the following codes. Though still supported in R3.0, the following codes will be supported with IP Office through only one more release (including R3.1) after R3.1 of IP Office these codes will no longer be supported on new releases of IP Office. Material Code Description US / Int l Colour GA Gen 1 US Black no Gen 1 US White no Gen 1 Int l Black no Gen 1 Int l White no Gen 2 US Black yes Gen 2 US White no Gen 2 Int l Black yes Gen 2 Int l White no Gen 1 US Black no Gen 1 US White no Gen 1 Int l Black no Gen 1 Int l White no Gen 2 US Black no Gen 2 US White no Gen 2 Int l Black no Gen 2 Int l White no Gen 1 US Black no Gen 1 US White no Gen 1 Int l Black no Gen 1 Int l White no Gen 2 US Black yes Gen 2 US White no Page 39 of 43

40 Material Code Description US / Int l Colour GA Gen 2 Int l Black yes Gen 2 Int l White no 8.7 IP Office parts covered by New Extended Warranty IP Office Part Number IP Office Material Code Description IP Office Control Units Warranty Period Years IPO MOD- IP403 OFF DGTL TERM BRI IPO MOD- IP403 DGTL TERM PRI 30 E IPO MOD-IP403 OFF DGTL STN PRI 24 T IPO MOD-IP403 OFF DGTL STA ANLG IPO MOD - IP403 OFF DGTL STA A-LAW IPO MOD - IP403 OFF DGTL STA MU-LAW IP403 Office BASE - MU-LAW IPO MOD IP406 V2 DGTL STA BRI 8 AL IPO MOD IP406 V2 DGTL STA PRI E1 AL IPO MOD IP406 V2 DGTL STA PRI T1 MUL IPO MOD IP406 V2 DGTL STA ANLG 4 MUL IPO MOD IP406 V2 DGTL STA AL IPO MOD IP406 V2 DGTL STA MUL IPO MOD- IP406 OFF BRI IPO MOD- IP406 OFF PRI 30 E IPO MOD- IP406 OFF PRI 24 T IPO MOD- IP406 OFF ANLG IPO MOD - IP406 OFF MU-LAW IPO MOD - IP406 OFF DGTL A-LAW IP406 Office BASE - MU-LAW IP412 Office BASE - MU-LAW IPO MOD- IP412 OFF PRI 30 E IPO MOD- IP412 OFF PRI 60 E IPO MOD- IP412 OFF PRI 24 T IPO MOD- IP412 OFF PRI 48 T IPO MOD - IP412 OFF MU-LAW IPO MOD - IP412 OFF DGTL A-LAW 3 IP Office Small Office Edition Control Units IPO - SML OFF ED 2T+4A (3) US IPO - SML OFF ED 2T+4A (3VC) INTL IPO - SML OFF ED 4T+4A+8DS (3) US IPO - SML OFF ED 4T+4A+8DS (16) US IPO - SML OFF ED 4T+4A+8DS (3VC) INTL IPO - SML OFF ED 4T+4A+8DS (16VC) INTL IPO - SML OFF ED 4T+4A+8DT (3VC) INTL IPO - SML OFF ED 4T+4A+8DT (16VC) INTL IPO SML OFF ED 4T+8A (3) US 3 Page 40 of 43

41 IPO - SML OFF ED 4T+8A (3VC) INTL 3 IP Office Expansion Modules IPO EXP MOD- IP400 PHONE IPO EXP MOD- IP400 PHONE IPO EXP MOD- IP400 PHONE IPO EXP MOD- IP400 DGTL STA IPO EXP MOD-IP400 DGTL STA IPO EXP MOD- IP400 DGTL TERM IPO EXP MOD- IP400 DGTL TERM IPO SPR - IP403 OFF DGTL TERM IPO EXP MOD- IP400 ANLG TRNK IPO EXP MOD- IP400 ANLG TRNK 16 EU IPO EXP MOD- IP400 ANLG TRNK 16 NZ IPO EXP MOD- IP400 WAN IPO EXP MOD - IP400 WAN3 10/ IPO EXP MOD- IP400 SO8 3 IP Office Media Cards IPO MC- IP400 VCM 5 EXP KIT IPO MC- IP400 VCM 10 EXP KIT IPO MC- IP400 VCM 20 EXP KIT IPO MC- IP400 VCM 30 EXP KIT IPO MC- IP400 BRI 8 EXP KIT IPO MC - IP400 BRI 8 (UNI) EXP KIT IPO MC- IP400 ANLG 4 (LS) EXP KIT IPO MC- IP400 ANLG 4 NZ (LS) EXP IPO MC- IP400 ANLG 4 EU (LS) EXP IPO MC- IP400 PRI 24 T1 EXP KIT IPO MC- IP400 PRI 48 T1 EXP KIT IPO MC- IP400 PRI 30 E1 EXP KIT IPO MC- IP400 PRI 60 E1 EXP KIT IPO MC- IP400 PRI 30 E1R2 RJ45 EXP IPO MC- IP400 PRI 60 E1R2 RJ45 EXP IPO MC- IP400 PRI 30 E1R2 COAX EXP IPO MC- IP400 PRI 60 E1R2 COAX EXP IPO MC - IP400 PRI 30 E1 (1.4) IPO MC-IP400 PRI 30 UNI RJ45 EXP KIT IPO MC IP400 INT MDM EXP KIT 3 IP Office Small Office Edition Expansion Cards IPO - SML OFF ED WAN EXP KIT IPO - SML OFF ED 64MB MEMORY CARD IPO - SML OFF ED WRLS LAN CARD 3 Please Note: Applicable G150 Components are also included within the Warranty Extension. For further details please refer to the Enhanced Branch Office Networking section. 8.8 Power Cords for use with IP Office Worldwide Page 41 of 43

42 TERMINAL POWER CORDS FOR IP PHONES PWR CORD 90 IN USA PWR CORD 98IN EUROPE PWR CORD 98IN AUSTRALIA PWR CORD 98IN UK PWR CORD 98IN ARGENTINA IP403, IP406, IP412 Power Cord IP 406 V2 and Small Office Edition Pwr Cord Terminal Power Cords COUNTRY 1. Australia None* None* Austria Belgium Czech Republic Denmark Finland France Germany Greece Hungary Iceland Ireland Italy Luxemburg Netherlands New Zealand None* None* Norway Poland Portugal Russia None* None* None 22 South Africa Spain Sweden Switzerland United Kingdom B. The countries currently approved for North America (T1, Analog) are: Page 42 of 43

43 1. Canada USA C. The countries currently approved for CALA (Analog Only) are: 1. Argentina None* None* Bolivia Brazil Chile Colombia Costa Rica El Salvador Jamaica Mexico Panama Venezuela D. The countries currently approved for CALA (T1, Analog) are: 1. Bahamas Bermuda Puerto Rico Trinidad & Tobago E. The countries currently approved for CALA (E1 R2MFC, Analog) are: 1. Guatemala Peru F. The countries currently approved for Asia/Pacific are: 1. Korea China *None in these countries the power cord is sourced within the country itself please refer to you local sales representative for this information. Page 43 of 43