Healthcare Documentation Program

Transcription

1 Healthcare Documentation Program A Family-Flexible Career I learned a lot and am now using what I ve learned in my job. It s wonderful to do something new in your life, and I m very excited to have started this new phase in my life. Thank you for everything you ve done for me. Gayle B., Montana

2 1 At-Home Professions Seminar Outline How You Can Train for a Professional Career in Healthcare 1. Introduction: Representative Introduction Healthcare Documentation Description At-Home Professions History 2. Rewarding Professional Career: Take Control of Your Life Excellent Earnings A Career that is In-Demand 3. What Will You Learn? Program Description Real World Practice and Experience 4. What the Program Provides You: Step-by-Step Instruction Study at Your Own Pace Unlimited Instructor Assistance Authentic Transcription & Editing Experience Medical Terminology Insurance Knowledge AND SO MUCH MORE! 5. Testimonials: Student & Graduate Testimonials 6. Easy Enrollment: Risk-Free Review Period Payment Plan Approved for Military Education Benefits

3 2 Meet the People Who Will Help You Become a Healthcare Documentation Professional Ann Rohr, President/Executive Director Ann Rohr is a native of New York and began her career in elementary school education for the state of New Jersey. She is dedicated to increasing awareness and acceptance of quality distance education. Ann joined the At-Home Professions staff in 1993 and has served as the President of At-Home Professions since She completed her undergraduate studies in Public Relations at Rowan University. Ann is credentialed by the State of Colorado, and combines her educational and business savvy to create a strong future for both the students and the school. Jason Stansberry, Director of Business & Financial Services Jason brings over 14 years of management experience to At-Home Professions. Prior to joining the company in 2009, Jason held progressive management roles in the manufacturing industry, managing both operational accounting activities and treasury functions for a publicly traded company. Jason earned his Bachelor s degree in Business Administration from Pittsburg State University and looks forward to using his education and experience to ensure the continued success of both the students and the school. Janet Perry, Academic Dean Janet has committed 20 years of her career to serving adult students in nontraditional education settings. Her teaching experience includes the pre-college and GED classroom in addition to preparing individualized learning objectives, plans and curricula for the adult student. She earned her Bachelor s degree from the University of Texas at San Antonio. Janet is dedicated to helping students reach their career goals through quality course curriculum. Joyce Lindquist, Director of Faculty Services Joyce is a strong supporter of the distance education student. Joyce studied business administration at Mesa State College and Colorado Mountain College in addition to earning her Administrative Medical Specialist Certificate from Colorado State University. She has more than 18 years of experience in distance education, including Student Services, Instruction and Graduate Services. In that time, she has followed one guiding principle students are the most important part of the school. Joyce also has a passion for the self-starter spirit espoused by many of the school s alumni.

4 3 NOTES:

5 4 Learn In-Demand Skills Earn up to $45,000 a year! * I can see how my training helped me now that I am working. Something different comes up every day and I know what to do thanks to my training I always felt just a phone call away from help Graduate assistance was great also! Thanks so much! ~Vickie S., Nebraska *with experience

6 5 Projected Industry Employment Growth by 2020 * 28.0% 9.0% 12.0% 14.0% 18.0% 2.0% Government Food Service Retail Sales Educational Services Arts & Entertainment Healthcare Services *U.S. Department of Labor - Bureau of Labor Statistics, October 2012

7 6 Student Satisfaction Survey Percentage of Satisfied Students 100% 99% 99% 99% 96% 98% 94% 98% Satisfaction with studies at AHP Course well written Instructors helpful Assignments graded promptly School encouraged me Recommend AHP course to a friend Materials delivered promptly The School/ course encouraged me Student Responses to 2010 At-Home Professions Survey

8 7 Here s What Some of our Graduates Have to Say: Able to work on the course on my own time I appreciate the opportunity given to me by At-Home Professions. I really learned so much information to prepare me for my new career. It was also great to be able to work on the course on my own time. Brenda C., Tennessee Questions answered promptly and satisfactorily I would like to thank all the At-Home Professions staff. Anytime I had a question, it was answered promptly and satisfactorily. Also, my work has been noted to be top quality and I feel very prepared to be a working medical transcriptionist. Jessica L., West Virginia A smooth transition to the medical field I enjoy what I do and feel my studies at At-Home Professions have contributed greatly to my medical knowledge and have helped make a smooth transition to the medical field from my prior work experience. Michelle K., Pennsylvania Hired me on the spot I began my job search approximately one month after graduating from At-Home Professions, I was surprised and pleased to find work...within two weeks. Most of the places I researched would not consider individuals without the required two years experience, but I was fortunate to send my resume to my current employer who immediately called me in for an interview and hired me on the spot without any actual experience only because of my At-Home Professions training credentials. Janet S., Colorado

9 8 How We Assist Our Graduates My name is Karen Thompson, and I am the Graduate Services Supervisor for At-Home Professions. I have worked in the career counseling field for over 18 years. Our Graduate Services Department has a team of Counselors committed to helping our graduates succeed. When you succeed, we succeed. Here s how we assist you: Your Career Starter Guide will teach you how to prepare flyers, résumés, and work portfolios, how to advertise, what to charge, who to call, what to say, how to find doctors and much more. If You Need Assistance, call our toll-free Graduate Help Line. A Graduate counselor will be happy to work with you, reviewing the Career Starter Guide procedures, your marketing materials and interviewing techniques DVD. We want you to be successful and will motivate and encourage you in your job search! The Bottom Line: We are available to assist you in marketing your new career. This assistance includes ongoing career support and is included as part of your program. So begin today! We support your dream to work as a healthcare documentation professional. From a Graduate I finished it in a little under a year and I found a job working from home within a couple weeks from graduating...i felt your course was straight forward and easy to follow. The instructors were always there to answer my questions. I really felt prepared and my employer has said I am doing a good job! It truly was one of my best decisions to take and complete the course. Kelley S., Ohio

10 9 Frequently Asked Questions FAQ What service does a Healthcare Documentation Professional provide? Healthcare Documentation Professionals are trained to process medical claims, research and assign diagnostic and procedural codes to medical records, and transcribe and edit dictation. They ensure that patient records are properly coded, organized, formatted and that claims are filed correctly. Doctors depend on their expertise for appropriate reimbursement for services and accuracy of patient records. Is At-Home Professions accredited? Yes. At-Home Professions is an Accredited Member of the Distance Education and Training Council. The Accrediting Commission of the Distance Education and Training Council is listed by the U.S. Department of Education as a nationally recognized accrediting agency for distance learning schools. Because of this, our curriculum, faculty, administrative procedures, and policies are frequently reviewed to ensure that we continue to meet the DETC s exceptionally high standards of quality. We are also an Accredited Member of the Better Business Bureau, and we are proud of our A+ rating. Does At-Home Professions provide career support? Our graduate services counselors provide unlimited career support after you graduate. They assist you with résumé-writing, practicing interview skills and learning how to market your new skills to potential employers. At-Home Professions also offers a Success Promise SM to ensure success in finding a job. Learn more about our Success Promise SM program at Are there any extras I will need to take the course? All of your course materials, textbooks and supplements are included in your tuition. You will need access to a computer and a CD player. In a very short time, with a little effort, you can make this dream a reality!

11 10 If I m in the military, can I be reimbursed for my tuition? At-Home Professions is approved for military education benefits. This includes the GI Bill and Tuition Assistance. Military personnel, veterans or veteran spouses may be eligible. At-Home Professions also accepts MyCAA funds for military spouse education assistance. In addition, At-Home Professions is affiliated with the Defense Activity for Non-Traditional Education Support (DANTES) program. Learn more about using your military benefits on our military page at Do I need any previous education or experience? No. Our program is designed to get you started toward a new career with no previous experience required. You must be at least 18 years old and have a high school diploma or GED. You must be able to read, write and understand English to begin the course. You will need to develop typing skills. If you don t currently know how to type, we can counsel you on the best typing tutorials to use for your specific skill level. Will my credits transfer to another school? At-Home Professions cannot guarantee the transfer of credits to other institutions. Transfer credits are evaluated by the receiving institution on a case-by-case basis and dependent upon many varying factors. Please speak with the desired school to ensure eligible transfer of credits. Why is this field growing so fast? Simple. We have a population that is not only growing, it s aging. More people are going to more doctors, which results in more medical reports. This will also mean more claims for reimbursement from private and public insurance. What makes At-Home Professions different? Experts in the field developed our Healthcare Documentation program. We provide excellent, up-to-date curriculum. The course is career-focused to give you the skills to join the workforce after graduation. You receive individualized support from an instructor. Plus, we teach you how to market yourself and we provide Graduate Counselors to assist you after graduation. These services are provided at no additional cost, as part of your program. At-Home Professions also offers a Success Promise SM to ensure success in finding a job. Learn more about our Success Promise SM program at When do classes start? The course is self-paced so you can enroll and start today! Think about it... Do you want to work at home or in a medical office? Have a secure career? Make an excellent income? Learn exciting, professional skills that are in demand? Enjoy the flexibility a career in Healthcare Documentation can offer you!

12 11 Healthcare Documentation Program Outline COURSE 1 - Lessons 1) The World of Health Care You ll learn about the team of professionals that provide quality health care. Finally, you ll explore the personal qualities and desirable character traits of a successful healthcare professional. 2) Medical Insurance 101 Here, you ll study terms relevant to health insurance today. In addition, you ll learn about the tools you ll use as a healthcare documentation professional. 3) Private Insurance and Managed Care Gain an overview of the characteristics of private and group healthcare insurance programs. This lesson also explains HMOs, PPOs, POS plans and PPGs. 4) Medicaid, CHIP and Medicare Discover the government programs of Medicaid and Medicare. Also learn about Medigap and Medi-Medi insurance, as well as gain an overview of the Children s Health Insurance Program. 5) Military Insurance, Workers Compensation and COBRA Hone your knowledge as you study TRICARE, CHAMPVA, workers compensation and COBRA, and learn to apply steps to file claims in these special insurance situations. 6) Introduction to Medical Terminology: Word Parts Discover the building blocks of all medical terms root words, prefixes and suffixes. These building blocks will let you understand complex medical words. COURSE 2 - Lessons 11) Determining Payment Examine the many methods to determine the amount reimbursed to providers. Explore the UCR standard, fee schedules and relative value studies, as well as diagnosis related groups and ambulatory payment classifications. 12) Introduction to Anatomy Learn the relationships among anatomy, physiology and pathology. Also how the human body works and is put together. 13) Anatomy: Landmarks and Divisions This lesson discusses landmarks/divisions, as well as the basic body cavities and how the body is organized physiologically. 14) Cell and Tissue Anatomy and Pathology This lesson reviews the components of the cell and the primary functions of each component. Differentiate among the categories of etiologies, and study how cells and the human body respond and react to injury. 15) Introducing the CMS-1500 Claim Form Perform the work of a healthcare documentation professional! Detailed explanations help you complete the 33 fields of the CMS-1500 insurance claim form and determine special considerations for Medicare and Medicaid. 16) Explanation of Benefits With the help of this lesson, you will soon be able to read and interpret the explanations of benefits that you receive from various insurance carriers. 7) Medical Terminology: Dividing and Combining Terms This lesson continues your study of the language of medicine. Learn to divide medical words in to word parts to determine meanings, as well as combine those parts to form medical terms. You ll also discover how these medical terms are used to describe diagnoses and procedures. 8) Medical Terminology: Abbreviations, Symbols and Special Terms Explore the abbreviations, acronyms and symbols that medical professionals use. You ll also examine medical eponyms, soundalikes, opposites and the special rules regarding medical plurals. 9) Ethics and Legal Issues This lesson explains the concepts of ethics, compliance, fraud and abuse. You ll also study HIPAA, insurance audits and the importance of confidentiality when dealing with medical records. 10) Medical Records Lesson 10 outlines the role medical records play in a healthcare documentation professional s job. What is the importance of documentation in medical records? What are the various types of dictation formats? How do healthcare professionals manage medical records? Find out all of this and more in this lesson! Also included in Course 1: Flashcards and Audio, Student Assistance Forms, Medical Dictionary, Sticky Notes, Padfolio, School Catalog 17) Secondary Claims and Managing Accounts Determine how to prepare secondary claims and handle insurance logs. In addition, practice effectively managing patient and client accounts. 18) The UB-04 Claim Form Hospitals use the UB-04 insurance form. Study instructions and examples to help you understand the 81 fields of this form. 19) Medical Technology Explore the evolving technology of the claims field, such as medical billing software, and see how healthcare professionals use clearinghouses and submit claims electronically. 20) Completing the CMS-1500 Claim Form In this lesson, you will process the CMS-1500 form with MedLook. Extensive, hands-on practice lets you complete the CMS-1500 for various carriers. 21) Solving Problems with Insurance Carriers, Providers & Patients Discover ways to deal with insurance companies and patients when there is a problem with a claim or bill. You will learn to follow through on insurance problems, solve patient problems and resolve issues with doctors. Also included in Course 2: MedLook Medical Billing Software Educational Version, Medical Claims Glossary, Flashcards and Storage Box, Human Anatomy Reference Cards

13 12 COURSE 3 - Lessons 22) Resources for the Healthcare Professional It s important to stay abreast of transcription, coding and billing changes and research! Lesson 22 explains transcription, coding and billing resources available to you throughout your career. We ll discuss associations, Web sites and certification options. 23) ICD-9-CM Coding Introduction Lesson 23 discusses the structure of the ICD-9-CM and the purpose of the two volumes within the manual, as well as the guidelines and rules of the diagnostic coding process. You ll also determine how to handle abbreviations, cross references and punctuation. 24) ICD-9-CM Coding From Infections to Blood Diseases Now, let s start coding diagnoses! Study infections, parasitic diseases and neoplasms, as well as how to code them, in this lesson. You ll also practice the coding of endocrine, nutritional, metabolic and blood diseases. 25) ICD-9-CM Coding Mental Disorders to Circulatory System You ll get more practice with diagnosis coding as you explore the nervous and circulatory systems. Lesson 25 also teaches you about mental disorders and how to code these disorders. 26) ICD-9-CM Coding From Respiratory System to Complications of Pregnancy Let s move right along in our studies. Explore the respiratory, digestive and genitourinary systems, and gain practice coding diagnoses related to childbirth, the puerperium and complications of pregnancy. 27) ICD-9-CM Coding From Diseases of the Skin to Conditions in the Perinatal Period Lesson 27 outlines diagnosis coding of skin and subcutaneous tissue. Examine the musculoskeletal system, congenital abnormalities and conditions in the perinatal period, as well as how to code related diagnoses. 28) ICD-9-CM Coding From Symptoms to Complications In Lesson 28, you ll practice coding symptoms, signs and illdefined conditions, as well as injuries and poisonings. 29) V Codes, E Codes and ICD-9-CM Coding Practicum Discover how to assign V codes and E codes in coding situations. Then we ll reinforce what you have learned so far in this course! This practicum allows you to apply your diagnosis coding knowledge to real-world scenarios. 30) The Future of Health Care The world of health care changes every day thanks to new technology. How will these changes affect you, the healthcare documentation professional? Gain a basic understanding of electronic coding, Web-based coding, electronic health records and the many opportunities for these services. Also included in Course 3: ICD-9-CM Volumes 1 and 2, Coder s Comprehensive Glossary, Professional Development Series I COURSE 4 - Lessons 31) CPT Coding 101 With diagnosis coding under your belt, we ll move on to the history of procedural coding and how to differentiate between CPT and HCPCS codes. Lesson 31 also explains the structure and format of the CPT coding manual, as well as the basic steps of CPT coding. 32) CPT Surgical Coding, Part 1 In this lesson, discover how to code procedures related to the integumentary, musculoskeletal, digestive and urinary systems. Coding for the respiratory, cardiovascular, hemic and lymphatic systems, as well as the mediastinum and diaphragm, is included. 33) CPT Surgical Coding, Part 2 Lesson 33 outlines the male and female reproductive systems. Code maternity and childbirth procedures, as well as procedures related to the endocrine, nervous, visual and auditory systems. You ll also learn to code for microscopic procedures. 34) CPT Coding for Radiology, Pathology, Anesthesia and Medicine This lesson teaches radiology terms, subsections and guidelines, as well as coding for radiology procedures. Guidelines and coding information for pathology and anesthesia are included, too. Finally, you ll cover the medicine section of the CPT. 35) Integrating ICD-9-CM and CPT Coding In Lesson 35, you have a chance to apply all of the medical coding knowledge that you ve gained so far in this course! Code diagnoses and procedures together to work through real-world healthcare documentation situations. 36) CPT Coding for Evaluation and Management Services Lesson 36 introduces evaluation and management codes, an important area for outpatient coders. Additionally, we ll cover documentation guidelines and evaluation and management level sections. 37) Comprehensive CPT Evaluation and Management Take a closer look at the Evaluation and Management subsections. You ll get plenty of practice with coding E/M services! 38) HCPCS Coding Gain an introduction to HCPCS coding. This lesson outlines the formats and coding rules, as well as explains how to determine when to use HCPCS coding. 39) Coding and Billing Practicum You now have a firm understanding of diagnosis and procedure coding and medical billing. However, before we move on to the final course in your program, use this practicum as an opportunity to apply your new coding and billing skills. Also included in Course 4: Electronic Health Records, Guide to Electronic Coding, Electronic Coding Software Demonstration CD-ROM, Anatomy and Physiology Textbook, CPT Manual, Flashcards, Professional Development Series II, Ergonomics: Creating a Healthy Working Environment

14 13 COURSE 5 - Lessons 40) Introduction to Medical Transcription All in this lesson examine the various types of medical reports you ll use as a transcriptionist, including the Basic Four. Practice formatting a History and Physical Examination (H&P) report from headings to report contents. 41) Terminology for Medical Transcription Study terminology for the medical transcriptionist. You ll learn to spell what you hear and to apply simple rules for forming plurals of medical terms. Explore real medical transcription to see how proper names and acronyms are written and used in the medical industry. Practice writing the medical abbreviations and numbers that you ll use in your transcription work. Determine when to capitalize words as a medical transcriptionist, and become skilled at medical punctuation even when the doctor does not dictate punctuation. 42) The Pharmacy and Clinical Lab Examine the language of the pharmacy, systems of measurement and information on the clinical laboratory. 43) Transcribing Skills and Tools Practice deciphering dictation errors, correct transcription errors and explore artifacts (artificial sounds on dictation) and tricks for understanding unfamiliar accents. Determine how to detect format errors, spelling and context errors and numerical errors in test results. Finally, you ll begin to equip your medical transcriptionist s tool box with research skills. 44) Integumentary System Explore the integumentary (skin) system from the medical transcriptionist s perspective anatomy and physiology terms, medications, tests and procedures used to treat skin disorders. Transcribe chart notes, H&P reports and consultation reports for skin diseases. 45) Neurological System Examine the neurological system from the transcriptionist s perspective learn anatomy and physiology terms for the nervous system, as well as medications, tests and procedures used to treat nervous system disorders. Transcribe chart notes, H&P reports and consultation reports for nervous system diseases. 46) Musculoskeletal System Study the musculoskeletal system from the transcriptionist s perspective anatomy and physiology terms, medications, tests and procedures used to treat musculoskeletal problems. Transcribe chart notes, H&P reports and consultation reports for diseases of the muscles and bones. 47) Cardiovascular System Discover the anatomical and physiological terms related to the cardiovascular system from the transcriptionist s perspective, as well as medications, tests and procedures used to treat cardiovascular disorders. Transcribe chart notes and Big Four reports for cardiovascular diseases. 48) Immune and Respiratory Systems From the medical transcriptionist s perspective, take a deep look into the immune and respiratory systems as you study the anatomical and physiological terms, medications and the tests and procedures used to treat disorders of these systems. Transcribe chart notes and Big Four reports for diseases of the immune and respiratory systems. 49) Gastrointestinal System Explore the gastrointestinal system from the transcriptionist s perspective from anatomical and physiological terms to medications, tests and procedures used to treat digestive problems. Transcribe chart notes and Big Four reports for gastrointestinal disorders. 50) Genitourinary System Study anatomy and physiology terms for the genitourinary system from the transcriptionist s perspective, along with medications, tests and procedures used to treat urinary diseases and male reproductive problems. Transcribe chart notes and Big Four reports related to these systems. 51) Speech Recognition Editing Examine a hot, new trend in medical transcription medical editing. Uncover how speech recognition technology has contributed to this aspect of medical transcription. Use ChartScript, a speech-recognition editing platform, to become familiar with basic and advanced editing skills. Gain experience editing authentic dictation from a variety of specialties. 52) Reproductive System From the transcriptionist s perspective, explore the medical terms for the female reproductive system from anatomical terms to medications, tests and procedures used to treat female reproductive issues. Transcribe chart notes and Big Four reports for female reproductive disorders and procedures. 53) Endocrine System Examine the anatomical and physiological terms, medications, tests and procedures used to treat the endocrine system from the medical transcriptionist s perspective. Transcribe chart notes and medical reports for this system. 54) Operative Reports Work with actual surgeons dictation to transcribe operative reports. Operative reports state findings, actions taken, technical data and the results of surgical operations. 55) Healthcare Documentation Practicum Congratulations! You are almost to the finish line! Complete your final quiz to demonstrate the skills you ve gained in this program. Also included in Course 5: Access to ChartScript (a Web-based, speech-recognition editing platform), Healthcare Documentation Professional Career Starter Guide, Transcription Reference Guide, Home Business Guide, Professional Development Series III, Medical Terminology Audio and Flashterms list, Dictation Audio, Professional Foot Pedal, Headset, Introduction to Express Scribe, Alphabetized Flashterm List, Introduction to Microsoft Word Supplement When you graduate and pay your tuition in full, simply call or stuserv@at-homeprofessions.edu. As a graduation gift, we will promptly send AHDI s The Book of Style, the HCPCS Level II manual and a MedLook Software CD.

15 14 Success Promise SM Our Promise To You We are so confident that our program is the most dependable and effective way for you to learn and start a new career, that we give you our Success Promise SM : When you complete your coursework and our Success Promise SM program, you will get a job within six months or we will give you all of your money back. You have our word. Do you want to learn more about our Success Promise SM Program? Visit our website or log into your student account WESTON DISTANCE LEARNING INC Lowe St., Fort Collins, CO All rights reserved.

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