Customizing ehealth Reports

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1 ehealth reports provide an easy-to-read picture of the historical and current performance of your entire infrastructure. While ehealth makes it easy to run reports by providing default report settings, you can customize these settings to tailor the reports to meet your specific needs. ehealth reports give you the insight necessary to optimize IT performance, make proactive planning decisions, recognize trends, and identify potential problems before they affect business-critical services. While you can use the Report Developer Kit to develop highly customized reports, you can also make many modifications to the reports when you run them from the Web or from the ehealth console. The next sections describe the modifications that you can make to the following reports: At-a-Glance Trend Top N MyHealth Health Service Level Traffic Accountant At-a-Glance Report At-a-Glance reports provide a series of charts that show the performance of critical variables for a specified element during a specified period. Figure 1 shows an example of a portion of an At-a-Glance Figure 1. At-a-Glance Report Specify the data sample frequency.

2 2 Modify the default title and create a subtitle of the make those modifications and can also do the Specify whether ehealth displays charts in the report that are not supported for the current element. Top N Report Top N reports are tabular reports that list all elements that exceed or fall below a goal that you specify. Figure 2 is an example of a Top N Specify whether elements appear in ascending or descending order (when compared to the goal). Modify the default title and subtitle of the make those modifications and can also do the Specify whether to use element or alias names. Specify the number of decimal places to show when displaying variable values. Specify that the report appears in landscape format when it is output as a PDF or PostScript file. Trend Report Trend reports provide details about one or more variables. You can use this report to identify patterns over time, as well as relationships among elements and variables. Figure 3 is an example of a Trend Figure 2. Top N Report Specify a goal for the variable. The report shows the difference between the value of the variable and the goal. Specify whether you want to see all or only certain elements. Figure 3. Trend Report

3 3 Modify the default title and subtitle of the Display a goal line in line or bar charts that represents the target value for the variable. Specify whether ehealth displays additional statistical summaries in a table below the Specify the time interval during which the date is aggregated. Specify the chart format. Specify how you want to graph the selected variables. Specify the maximum value for the vertical axis for line or bar charts. Specify the vertical axis scaling for the Percent versus Time chart. Display a Live Trend icon on the chart so that you can drill down to the Live Trend application from the Trend Specify the configuration of group trend charts. By default, ehealth sorts these charts by value in descending order and shows only top elements. make those modifications and can also do the MyHealth Report MyHealth reports are highly flexible, multi-technology reports that allows you to create multi-chart views of data that is important to you. Web administrators can design MyHealth reports for each Web user, or they can give Web users permission to create and modify their own MyHealth reports. Figure 4 is an example of a MyHealth Figure 4. MyHealth Report Modify the default title of the to make those modifications and can also do the Specify a different baseline period. Specify a different service profile. Include planned downtime in Availability charts. Health Report Health reports are a set of comprehensive reports that leverage the historical data that ehealth collects from your elements to analyze trends, calculate averages, and evaluate the health of your resources. Health reports contain some or all of the following six sections: Exceptions Summary Top Ten

4 4 Element Top N Element Detail Supplemental ehealth administrators can configure the report to show one or more of these sections. In addition, the charts that appear in each section can vary for each technology. Specific charts and tables appear in each of these sections of the Health Figure 5 is an example of a portion of the Exceptions Summary section of a Health Figure 5. Health Report Modify the default report title. make those modifications and can also do the Specify the number of weeks in the baseline period. Specify a different service profile. Include planned downtime in Availability reports. Customize the Exceptions section by adding or removing the section from the report and/or controlling the criteria for including elements in the reports. Configure the Health report to send SNMP trap messages to alert other administrators to the leading exception condition for an element in the Exception Specify the sections to include in the Health report and charts to include in the Element Detail and Element Top N sections. Customize the Supplemental section by specifying the reports to include in this section. Modify the Situations to Watch chart. Generate the Capacity Projection and the Capacity Provisioning reports. Specify the units that ehealth uses for the vertical axis for the following charts: Total Network Volume Average Network Volume Element Volume vs Baseline Specify the number of components to show as unique bars in utilization charts for elements that have multiple components (such as routers with multiple CPUs). Specify the number of elements to include in each chart of the Element Detail section. Specify the fewest number of characters allowed in labels for the horizontal axis. Specify that prior ranks beyond a specified maximum will display as a data note indicating that they exceed the maximum (distributed reports only). Specify the number of rows in tables that span the entire page. Service Level Reports Service Level reports summarize the performance of the resources in an enterprise, region, department, or business unit. There are four types of Service Level reports: Business Unit Executive

5 5 IT Manager Service Customer Figure 6 is an example of a portion of the Executive Service Level Figure 6. Service Level Report Modify the default report title. make those modifications and can also do the Specify a different service profile. Include planned downtime in Availability charts. Specify the number of rows that appear on subsequent pages (when the report exceeds one page), as well as the number of elements to include in the table for the IT Manager Element Summary table. For charts that show data for each group in the report, specify the number of groups to show in a chart and the sort order of the groups. Specify the number of elements to include in the Service Customer report, the maximum number of elements to include in each chart, and the way in which the elements are sorted. Specify the sections that appear in a Business Unit Add Reachability charts in place of the Availability charts. Specify whether ehealth includes rolled-up data if as-polled data is not available. Specify the fewest number of characters allowed in labels for the horizontal axis. Traffic Accountant Report Traffic Accountant reports show how nodes, autonomous systems, and applications use your network. You can use this information to analyze the network and solve problems. The ehealth administrator can run Quick Start, standard, and custom Traffic Accountant reports from the ehealth console. If you have the appropriate Web user permissions, you can access Quick Start Traffic Accountant reports from the Run Reports page of the Web interface. Figure 7 is an example of one Traffic Accountant Figure 7. Traffic Accountant Report You can run Quick Start reports from the Web and make the following changes:

6 6 Select an alternate chart format (for those reports that support more than one format). Show the data for all conversations or just intergroup conversations. Show or hide the application details for the data. Show inbound, outbound, or inbound and outbound data (if you are collecting bi-directional data). Specify how node names appear in the report (node name, node address, or both). make those modifications and can also do the Change the report titles and subtitles. Change the chart titles and subtitles. Show the data based on bytes, packets, or both. Filter the data for one or more applications rather than all applications. Specify the number of top components to show. Specify the number of top applications to show. Order the components and applications by name or by volume. For More Information To learn more about customizing reports, refer to the following resources. ehealth Topic ehealth reports Customizing reports from the ehealth console Suggested Resource ehealth Web Help ehealth Reports Guide ehealth Administration Guide ehealth Traffic Accountant Administration Guide Console Help Copyright Concord Communications, Inc. All rights reserved.