Ensuring IT Security for Energy Infrastructures

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1 Ensuring IT Security for Energy Infrastructures European Seminar 24 th - 25 th May 2012, Berlin With Experts from: Vattenfall Services Nordic AB, Sweden E.ON Energie AG, Germany National Grid plc, United Kingdom EDP Distribuição Energia, S.A., Portugal Broschüre REN SGPS, S.A., Portugal Unit Critical Energy Infrastructure Protection, DG Energy, European Commission Supporting Organisations: 1

2 EUROPEAN SEMINAR Ensuring IT Security for Energy Infrastructures Are you well prepared for coping with IT threats to your assets and systems? Examples in several countries such as the Baltic countries, the USA, Brazil and Iran (Stuxnet) have shown the vulnerability of energy infrastructures to cyber threats and their dependency on IT. By introducing new technologies such as smart grids and smart metering this issue has intensified even more. As information technology is absolutely essential for managing networks, systems and supply, IT and cyber security have become a main task and challenge for operators and utilities. However, the IT security level in the energy sector is lagging behind the classical IT in offices and data centers. Especially network control technology is at risk. Protecting SCADA and real-time systems, information security in system control, data transfer and encryption in smart metering technology as well as automated meter reading and cloud computing are only few aspects to be considered. Moreover, also IT risk assessment, smart grid security, coping with cyber attacks, handling loss of IT systems and awareness raising of responsible staff are challenges. Therefore, today you need to have extensive knowledge on all relevant IT security risks in the energy sector to be able to cope with threats to your systems! Very interesting and dealt with the key issues Who is this seminar for? Network and system operators Power supply companies Energy providers and utility companies Energy service providers Public services Manufacturers and suppliers of power system control technology and software Manufacturers and operators smart meters as well as Associations and organisations of energy industry Responsible public sector institutions Specialised consultancies Other staff and institutions responsible for IT security in the energy sector From departments such as IT Security and Information Security Corporate Security and Services Network Operations and Network Control Station Network Control Technology and Power System Control Power Division Smart Grids and Smart Metering Risk Management Business Continuity Management (BCM) Crisis and Emergency Management Asset Management Critical Infrastructures Business Development R&D&I 2

3 On which topics will you boost your knowledge? Key Topics of this European Seminar What are the latest and most important IT security challenges in the energy sector? Which IT security technologies help you in counteracting cyber threats? How can you manage the consequences of IT system failures? Which tools can you use to test the reliability of your systems and what are the concrete risks to your infrastructures? How can you manage information security risks within your company? How should you set up a comprehensive IT security strategy? Which strategies have shown to be well-proven for protecting critical IT systems of network and systems operators? How should you arrange and manage the interaction of the several departments and centers involved in IT security and how can you train your staff regarding IT security? Why are smart meters an interesting target for attackers and how can you guarantee information security in smart metering? What are the advantages and constraints of using cloud computing? Why and how can you benefit by introducing the position of a Chief Information Security Auditor (CISA) in your company? Which initiatives for enhancing Europe s energy IT security are planned by the European Commission? It was excellently planned & presented. Your benefits Protect your IT systems and assure business continuity Guarantee energy supply and distribution avoid a loss of money and image Save money and resources be more resilient against the IT threats Keep up-to-date with the current IT security threats in the energy sector Learn how to prepare for and handle worst case scenarios Learn how to set up a targeted and comprehensive IT security strategy for your energy infrastructures Boost your knowledge on how to cope with cyber threats and know which of those are really a hazard to your systems Receive first-hand information on the European Commission s IT security initiatives for the energy sector Discuss your individual questions with our experts and practitioners get first-hand advice and bestpractice examples Meet colleagues from your industry Use this excellent opportunity to expand your network! 3

4 PROGRAMME DAY 1 Ensuring IT Security for Energy Infrastructures Registration and Hand-out of Seminar Material Opening Remarks from the European Academy for Taxes, Economics & Law Welcome Note from the Chair David Willacy, CISSP CISM, Global Business Risk Manager, Digital Risk & Security, National Grid, United Kingdom and Chair of the ENTSO-E Special Interest Group for Cyber Security 9, Smart Grid Security Smart Grid, Smart Metering, Smart Thinking or Whatever is Really Smart Information security Warm up - What is security? - Differences between IT and information security - Information security risks and challenges within an utility Information security within the future smart grid Different groups of possible attackers of a future smart grid Information security in smart metering - Why could the smart meter be an interesting target for attackers - Information security countermeasures - Technical limits The Security by Design approach Stephan Gerhager, Information Security Officer, E.ON Energie AG, Germany Coffee Break and Networking Opportunity Case Study Vattenfall s Smart Meter Operations and Lessons Learnt from its Automated Meter Reading Project Vattenfall Services actions and experiences in IT security related to its smart meter operations The Smart Meter Project Number One for the Customer - Security risks in automated meter reading (AMR), its communication and collection of data as well as its data processing Erik Nordgren, Business Area Manager Metering, Sustainable Solutions & Developing Markets, Vattenfall Services Nordic AB, Sweden STEPHAN GERHAGER Information Security Officer, E.ON Energie AG, Germany Stephan Gerhager has been Information Security Officer at E.ON Energie AG since In this role he is also responsible for smart grid and smart meter security. Prior to this, he worked for AUDI AG where he was responsible for IT Security and IT Security Governance for several years, partly as Chief Information Security Officer (CISO). He joined AUDI AG in 2001 as an IT Security Expert in central IT and as member of the Security Group dealing with web-application security and hacking technologies. Stephan Gerhager studied computer sciences. ERIK NORDGREN Business Area Manager Metering, Sustainable Solutions & Developing Markets, Vattenfall Services Nordic AB, Sweden Since 2010, Erik Nordgren has been responsible for Vattenfall Services smart meter operations. Moreover, he was head of the Smart Meter Project of Vattenfall Eldistribution AB from 2005 to This project is considered as a pioneer and best practice project and was aimed at enhancing customer services by installing innovative automated meter reading (AMR) for all distribution customers in Sweden. Prior, Erik Nordgren was responsible for Group Purchasing Coordination in the Business Unit Distribution in Vattenfall Group

5 Cyber Security Concepts for Smart Grids and Your Systems Cyber threats, vulnerabilities and risks Cyber security concepts Perimeter security and in-depth security Improving security in a smart grid Miguel Areias, Chief Security Officer and Leader of Cyber Security Team, Department of Integration and Development, EDP Distribuição (Portuguese Distribution System Operator), Portugal Lunch Break and Networking Opportunity Guaranteeing SCADA Security Why a large percentage of TSOs in Europe has not even considered cyber attacks on their systems The new threat level and changing SCADA systems Insider risk Aged assets - Common passwords across multiple devices - SCADA devices Possible incident scenarios Vendors need to develop secure SCADA products The National Grid s strategy for protecting its critical systems David Willacy, CISSP CISM, Global Business Risk Manager, Digital Risk & Security, National Grid, United Kingdom and Chair of the ENTSO-E Special Interest Group for Cyber Security Coffee Break and Networking Opportunity Using Cloud Computing in Smart Grids Experiences from the EU FP7 TClouds Project TClouds project on Trustworthy Clouds Privacy and Resilience for Internet-scale Critical Infrastructure - Goals and objectives - The European consortium - Key results Smart grid scenarios Security challenges Advantages and constrains Nuno Emanuel Nunes Pereira, Information Systems Officer and Cyber Security Officer, Department of Integration and Development, EDP Distribuição (Portuguese Distribution System Operator), Portugal End of Day One MIGUEL AREIAS Chief Security Officer and Leader of Cyber Security Team, Department of Integration and Development, EDP Distribuição (Portuguese Distribution System Operator), Portugal Miguel Areias joined EDP in 2000 to the Department of Command and Control of the SCADA (Supervisory Control and Data Acquisition). Since 2007 he has been working on security and reliability of the SCADA. Currently, Miguel Areias is Information Security Officer at EDP Distribuição as well as member of EDP s CSIRT and Leader of the Smart Grid Cyber Security Workgroup. Miguel Areias is also involved as a Work Package (WP) Leader in the EU FP7 project on Trustworthy Clouds Privacy and Resilience for Internet-scale Critical Infrastructure - TClouds. YOUR CHAIR DAVID WILLACY CISSP CISM, Global Business Risk Manager, Digital Risk & Security, National Grid plc, United Kingdom As Global Business Risk Manager David Willacy is responsible for managing the digital risks for National Grid, a multinational electricity and gas utility company owning and managing grids in Britain and the USA. He has over thirty years of experience in the utility sector. In 2011, he supported ENISA, the European Network and Information Security Agency, in the context of their report on Protecting Industrial Control Systems Recommendations for Europe and Member States published in December He also chairs the ENTSO-E special interest group for CYBER security. NUNO EMANUEL NUNES PEREIRA Information Systems Officer and Cyber Security Officer, Department of Integration and Development, EDP Distribuição Energia, S.A. (Portuguese Distribution System Operator), Portugal Currently, Nuno Pereira is working in the Department of Integration and Development at the Portuguese distribution system operator (DSO) EDP Distribuição, where he is working on improvement of functionalities, security and reliability of EDP s SCADA system. He joined EDP, one of Europe s major electricity operators, to the Department of Product Design at EDP Services for Energy Quality and Efficiency in In this position he was involved in the specification of a new reactive energy compensation solution. As Miguel Areias, Nuno Pereira is also involved as a Work Package (WP) Leader in the EU FP7 project TClouds. In 2010, Nuno Pereira worked as a researcher for Uninova Institute for Development of New Technologies, where he was involved in the EU FP7 project on innovative highly reliable and secure service-based selflearning solutions to enable tight integration of control and maintenance of production systems. Nuno Pereira holds a Master s Degree in Electrotechnical and Computer Engineering from the New University of Lisbon in Portugal. 5

6 PROGRAMME DAY 2 Ensuring IT Security for Energy Infrastructures Welcome Note from the Chair David Willacy, CISSP CISM, Global Business Risk Manager, Digital Risk & Security, National Grid, United Kingdom and Chair of the ENTSO-E Special Interest Group for Cyber Security How to Set Up a Comprehensive IT Security Strategy Connecting operational and IT technology Well-proven IT security strategies and technologies for counteracting cyber threats Establishment of a comprehensive response plan Are your systems reliable? Successful implementation of IT risk assessment - IT risk assessment tools - Security tests/penetration tests Rolf Adam, Director Energy & Smart Grid Europe/ Middle-East/Africa (EMEA), Enterprise Business Group, Cisco Systems, Germany and Expert to the European Commission on Smart Grids Coffee Break and Networking Opportunity The Chief Information Security Auditor (CISA) A New Position to Create in the Energy Industry? Information security as responsibility of Chief Information Security Officers (CISOs) - Current organisations and drawbacks - International standards what are they saying? Position and Role of a Chief Information Security Auditor (CISA) - Differences between CISOs and CISAs - The CISA approach and scope - Reporting and feedbacks CISA as new position to create in the energy industry? Training and career opportunities for CISOs to become a CISA Julien Rambeau, Chief Information Security Auditor (CISA) and IT Security Manager, Technip, France ROLF ADAM Director Energy & Smart Grid Europe/Middle-East/Africa (EMEA), Enterprise Business Group, Cisco Systems, Inc., Germany and Expert to the European Commission on Smart Grids Rolf Adam is a Director with Cisco. He is responsible for the EMEA Business Development with the Energy industry comprising Oil & Gas and Utilities & Smart Grid. In this role he is working with European customers, partners and regulators in defining the future industry model of the utilities industry and identifying opportunities for Smart Grid build-out and business transformation. In addition to his responsibilities at Cisco, he is an expert to the European Commission on Smart Grids, an industry advisor to WHEB Partners (Cleantech fund) and sits on the Advisory Board of Entelios AG (Demand Response startup) and emobility2go (EV ecloud start-up). JULIEN RAMBEAU Chief Information Security Auditor (CISA) and IT Security Manager, Technip S.A., France Julien Rambeau is Chief Information Security Auditor (CISA) and IT Security Manager at Technip, a world leader in engineering, technologies and project management for the oil and gas industry. He is notably in charge of information protection and information security audits within Technip. Moreover, he is a Certified Penetration Tester (SANS Institute/GIAC GPEN), Certified Information Systems Security Professional (ISC² CISSP) and a Lead Auditor according to ISO Before joining Technip in 2006, he worked as an IT security consultant for major European companies. Great, applicable, informative and international. Good for raising awareness, making connections and to broaden your horizon 6

7 Managing the Loss of IT Systems Handling Worst Case Scenarios Loss of IT systems and the implications - For physical operations - For commercial operations SCADA and the business systems required to maintain the operation of energy networks Managing the risk contingency planning, training and testing Michael Gilbert, Director of Energy & Utility Resilience Services Team, Steelhenge Ltd, United Kingdom Lunch Break and Networking Opportunity Managing the Loss of IT Systems Best Practice Report from REN Redes Energéticas Nacionais REN s special exercises on IT security and the protection of its critical systems - REN as TSO of the Electrical National Transmission Grid - The National Dispatching Centre and the National Transmission Operation Centre - The N-1 hardware and links to failure of IT architecture - The inside hacking risk and lessons learned with the Stuxnet worm - Interfaces and linkage to the outside of REN s closed IT network - The balance of being secure and allow remote maintenance/ assistance - Information for publishing in real time data on the website - Training of staff: Simulation of failures and IT training Óscar Ribeiro, Adviser to the Board of Directors, REN Redes Energéticas Nacionais, (Portuguese National Grid), Portugal Coffee Break and Networking Opportunity Interactive Workshop Session Managing the Loss of IT Systems Group work on a given scenario regarding the implications of loss of IT systems for your energy networks When it is too late How to cope with loss of IT systems Understanding the consequences Managing the consequences Review of Workshop Findings Michael Gilbert, Director of Energy & Utility Resilience Services Team, Steelhenge Ltd, United Kingdom Case Study MICHAEL GILBERT Director of Energy & Utility Resilience Services Team, Steelhenge Ltd, United Kingdom Michael Gilbert held a number of Senior Management roles in National Grid including Head of System Control and Head of Emergency Planning. During his time as Head of System Control he was responsible for the risks associated with loss of critical IT systems and putting in place the necessary contingency arrangements. This was part of managing the Gas National Control Centre and four regional control centres responsible for the daily physical and commercial operation of the UK gas supply network. Moreover, he advised the UK Government on energy resilience within the UK when he worked for the Ministry now called Department for Energy & Climate Change (DECC)). Since then, he has worked closely with a wide range of energy and utility clients. ÓSCAR RIBEIRO Adviser to the Board of Directors, REN Redes Energéticas Nacionais SGPS, S.A. (Portuguese National Grid), Portugal Óscar Ribeiro has been holding this position within REN, the National Grid of Portugal, since REN is the concession holder of the National Electricity Transmission Grid (RNT) and manager of the National Electricity System (SEN). In the field of gas REN is responsible for planning, construction, operation and maintenance of the National Natural Gas Transportation Grid (RNTGN) as well as the storage of natural gas and LNG. Amongst others, Óscar Ribeiro is responsible for the management of threats for REN s critical energy infrastructures and of their failures. In 2009, he authored the guidelines of an exercise dealing with the shutdown of energy infrastructures due to a cyber attack that was held by national authorities for civil protection in a NATO context. Prior to that, he held various positions within REN and he has over 30 years of broad experiences in the energy sector End of Seminar and Hand-out of Certificates 7

8 SUPPORTING AND PARTNER ORGANISATIONS Ensuring IT Security for Energy Infrastructures European Network of Transmission System Operators for Electricity The European Network of Transmission System Operators for Electricity speaks for all electric TSOs in the EU and others connected to their networks, with one voice for all regions, and for all their technical and market issues. Important Europe-wide planning and operations roles are assigned to ENTSO-E in new European legislation: The Regulation on crossborder exchanges of electricity that will be part of the EU 3rd Energy Package legislation due for second reading plenary voting in the European Parliament in late April establishes the ENTSO for Electricity in order to ensure optimal management of the electricity transmission network and to allow trading and supplying electricity across borders in the Community. The Regulation sees the need for increased cooperation and coordination among transmission system operators to create network codes for providing and managing effective and transparent access to the transmission networks across borders, and to ensure coordinated and sufficiently forward looking planning and sound technical evolution of the transmission system in the Community, including the creation of interconnection capacities, with due regard to the environment. Contact ENTSO-E - European Network of Transmission System Operators for Electricity Avenue de Cortenbergh Brussels, Belgium Tel.: Fax: ESNA is an independent global, not-for-profit association under Dutch law. Members share the same goal and vision and are utilities, software, hardware and service providers, and solution integrators. The association promotes the adoption of open Smart Metering and Smart Grid architecture, services and infrastructure, based on Network Energy Services (NES), together with the value added applications for secure, reliable and cost-effective automatic meter management, smart grid management, billing, CRM and CIS etc. Utilities, Grid owners, Distribution Network Service Operators, System integrators, Installers, Application designers, IT companies as well as Hardware manufacturers and Consultants take part in the ESNA community. ESNA is actively involved in promoting the standardization of smart grid, smart metering and smart energy management by publishing the standards, protocols on which the system is based and maintaining them. The standards are made available on a royalty free basis. ESNA promotes the change in perspective of the current metering business, from selling isolated units, into offering interoperable smart meter management systems as an embedded element in the total value chain of energy sales and distribution. In addition, AMM, based on NES AMI architecture, offers added value in achieving the political objectives such as saving energy and reducing CO2 blast and ensuring stability of the grid. Last but not least it will also contribute to more consumer satisfaction, in supporting a better understanding of energy consumption and as basis for a competitive energy purchase. Contact ESNA Printerweg AP Amersfoort, The Netherlands Tel.:

9 SUPPORTING AND PARTNER ORGANISATIONS Ensuring IT Security for Energy Infrastructures Founded in 1989, the Information Security Forum (ISF) is an independent, not-for-profit association of leading organisations from around the world. It is dedicated to investigating, clarifying and resolving key issues in cyber, information security and risk management and developing best practice methodologies, processes and solutions that meet the business needs of its Members. ISF Members benefit from harnessing and sharing in-depth knowledge and practical experience drawn from within their organisations and developed through an extensive research and work program. SECURITY EUROPE is the only specialist publication for European civil security policy, technology and business. Every month, it provides news, analysis, contract and tendering information; opinion pieces and insight to the complex world of civil security. Get inside the information loop, with SECURITY EUROPE. For further information or to receive a complimentary sample of the newsletter, contact the SecEUR team at: securityeurope@seceur.info, visit or call: Tel.: +32 (0)

10 ORGANISATIONAL MATTERS Ensuring IT Security for Energy Infrastructures Date of Event 24 th - 25 th May 2012 Booking Number S-386 Event Language The event language will be English. Event Price 1389,- Euro, excl. German VAT (19%) The above price covers the following: Admission to the seminar Hand-out documents in print and digital version Soft drinks and coffee/tea on both event days Lunch on both event days Booking Modalities It is recommended to book soon as seats are limited. For organisational matters, we kindly ask you to complete the booking form in capital letters. BOOKING Fax: +49 (0) booking@euroacad.eu Phone: +49 (0) For online booking please visit our website: Contact European Academy for Taxes, Economics & Law Hausvogteiplatz 13, Berlin, Germany Phone: +49 (0) Fax: +49 (0) info@euroacad.eu Internet: Your contact persons for the programme: Regina Lüning, M. Sc. econ. Head of Marketing and Sales Phone: +49 (0) Fax: +49 (0) regina.luening@euroacad.eu Luise Otto, M.E.S. Junior Conference Manager Phone: +49 (0) Fax: +49 (0) luise.otto@euroacad.eu (Programme is subject to alterations) Event Location Arcotel John F Werderscher Markt Berlin, Germany Phone: +49 (0) reservation.johnf@arcotel.at Internet: Please contact the hotel directly and refer to the European Academy for Taxes, Economics & Law in order to benefit from a limited room contingent at a special price. Please book as soon as possible. Of course you can always look for an alternative hotel accommodation. 10

11 NOTE Please note, you can register as many delegates as you wish (except, the seminar is fully booked). You only need to copy this formular for as many persons you wish. European Academy for Taxes, Economics & Law Brauner Klingenberg GmbH Hausvogteiplatz Berlin / Germany 5% Discount Phone.: +49 (0) Fax: +49 (0) info@euroacad.eu BOOKING BOOKING NUMBER: S-386 (ENTSOE) 24 th - 25 th MAY 2012, BERLIN Herewith we register the following persons for the Seminar: Ensuring IT Security for Energy Infrastructures Delegate 1 Ms. Mr. First name Last name Department Job position Your organisation Street Postcode / City Country Phone Fax Delegate 2 Ms. Mr. First name Last name Department Job position Your organisation Street Postcode / City Country Delegate 3 Ms. Mr. First name Last name Department Job position Your organisation Street Postcode / City Country Phone Fax Phone Fax Invoice organisation To the attention of Street Postcode / City Country Phone Fax In case of registration of more than one delegate - do you prefer: single invoice? collective invoice? With my signature I confirm my registration and accept the General Terms and Conditions as legally binding. I herewith agree to receive further information from the European Academy for Taxes, Economics & Law NOTE Only Valid with Signature and Stamp. Place, Date Authorised Signature and Stamp 11

12 Terms & Conditions for Conferences, Seminars and other Training Courses 1. Area of Application The following terms and conditions settle the contractual relationship between conference participants and the European Academy for Taxes, Economics & Law Brauner Klingenberg GmbH [referred to as European Academy for Taxes, Economics & Law in the following]. Differing terms and conditions, as well as, other settlements and/or regulations have no validity. 2. Registration / Confirmation of Application A registration can be made via internet, mail, fax, or . The registration is considered granted and legally binding if not rejected by the European Academy for Taxes, Economics & Law in writing within seven (7) days after receipt of registration. The registration will be supplemented by a booking confirmation via . Partial bookings are only valid for seminars designed in modules. 3. Service The course fee covers the fee per participant and course in net, subject to current German VAT. It includes training course documents as per course description, a lunch meal/ snack and refreshments during breaks, as well as, a participation certificate. The European Academy for Taxes, Economics & Law has the right to change speakers/instructors and to modify the course program if and where necessary while maintaining the overall nature of the course. All registered participants will be notified in case of a course cancellation due to force majeure, due to speakers preventions, due to troubles at the chosen location or due to a low registration rate. Course cancellation notification due to a low registration rate is issued no later than two (2) weeks before the course date. Course fees are reimbursed in the cases listed above; however, reimbursement for travel expenses or work absenteeism is only granted in cases of intention or gross negligence by the European Academy for Taxes, Economics & Law. Any reimbursement of travel expenses are to be considered as an exceptional goodwill gesture and form no future general obligation. In case of disturbances and/or interruptions, the European Academy for Taxes, Economics & Law commits itself to solve or limit any problems that might occur in order to maintain and continue the course as planned. 4. Payment Date and Payment, Default of Payment Payment of the course fee is payable immediately upon receipt of invoice. Where payment is not received or lacking clear assignment to a participant prior to commencement of the course, the European Academy for Taxes, Economics & Law may refuse the relevant participant s participation in that course. The course fee, however, is still due immediately and can be claimed as part of a dunning procedure or legal action. In accordance with BGB 247 (1), in case of default of payment within the stipulated time period, default interest on arrears of at least 5% above the ECB base rate is due and payable. The European Academy for Taxes, Economics & Law can claim higher damage for delay if and where proven. Equally, the participant may prove that a damage has not occurred or has had less effect than estimated by the European Academy for Taxes, Economics & Law. Payment shall be made by cashless bank transfer; cash or cheques will not be accepted. The European Academy for Taxes, Economics & Law is not liable for any loss of means of payment. The participant may only offset such claims against the European Academy for Taxes, Economics & Law s as are undisputed, legally recognized or recognized in writing by the European Academy for Taxes, Economics & Law. The right of retention is only acceptable in accordance with a counterclaim based on the same contract. 5. Cancellation Cancellations need to be issued in writing. Cancellation by the participant will be subject to cancellation charges as follows: 30 days or more prior to commencement of the course: service charge of 80,00 net, subject to current German VAT, payable immediately, course fee will be reimbursed, two (2) weeks to 30 days prior to commencement of the course: 50% of course fee net, subject to current German VAT, payable immediately, non-attendance or cancellation less than two (2) weeks prior to commencement of the course: 100% of course fee net, subject to current Germany VAT, payable immediately The European Academy for Taxes, Economics & Law gladly accepts without additional costs a substitute participant nominated in case of a cancellation if the substitute participant is registered at least three (3) days prior to the commencement of the course. Neither cancellation of a specific module/part of the course or substitution per module/per day is possible. 6. Copyright Seminar/course documents are protected by property rights and may not be duplicated, processed, amended, circulated or published in any other way without the written consent of the European Academy for Taxes, Economics & Law. The European Academy for Taxes, Economics & Law reserves all rights. 7. Liability All seminars and courses are prepared and presented by qualified speakers and instructors. The European Academy for Taxes, Economics & Law accepts no liability for the upto-dateness, correctness and completeness of the seminar documentation, as well as, presentation of the seminar. 8. Applicable Law, Place of Jurisdiction, Place of Performance All cases shall be governed and construed in accordance with German law to the exclusion of the UN Sales Convention. As far as legally admissible, place of performance and place of exclusive jurisdiction shall be Berlin, Germany. 9. Data Protection The European Academy for Taxes, Economics & Law protects personal data by taking appropriate protection measures. For the purpose of optimization of the product and service portfolio and according to the regulations of the data privacy laws, it stores and processes person-specific data on the training participants. Hence, all European Academy for Taxes, Economics & Law website hits are registered. All personal data will, in accordance with the law, be used for documentation requests, placed orders or other enquiries in order to send information out by post. The European Academy for Taxes, Economics & Law will, in accordance with the law, inform participants by about special offers that resemble previously booked seminars. If and where personal data needs to be transferred to countries lacking appropriate data protection schemes, the European Academy for Taxes, Economics & Law shall grant alternative adequate protection. Furthermore, the European Academy for Taxes, Economics & Law will use personal data as far as participants have granted respective permission. When collecting personal data, the European Academy for Taxes, Economics & Law will always ask for permission regarding information about offers. The participant may, at any time, express their objection to data collection for the purpose of advertisement or address via or fax. Any data provided to the European Academy for Taxes, Economics & Law will be processed for reservations and bookings, as well as, for information about other seminars. Names and company names will be published in a participants list and forwarded to the mailing company. 12

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