GUEST INFORMATION GUIDE

Transcription

1 GUEST INFORMATION GUIDE - 1 -

2 Welcome to Lucas Oil Stadium Lucas Oil Stadium (LOS) is the multi-purpose facility that replaces the former RCA Dome and opens as the new home of the NFL s Indianapolis Colts for the 2008 NFL season. It is a state-ofthe-art retractable roof, multi-purpose stadium featuring spectacular views of the Indianapolis skyline. In addition, the stadium has FieldTurf in-fill playing surface, 7 locker rooms, operable north window, dual two-level club lounges, 137 suites, retractable sideline seating, house reduction curtains, two large video boards, ribbon boards, spacious concourses, 11 indoor docks, exhibit space, and meeting rooms. The seven-level stadium, which seats 63,000 for football, can also be reconfigured to seat 70,000 or more for NCAA basketball, the Super Bowl and concerts. It will cover 1.8 million square feet (over twice the size of Conseco Fieldhouse) and will also host NCAA Final Four and Regional men s and women s basketball games, major conventions, trade shows, IHSAA tournaments, national band competitions, local and national amateur sports events and events such as the annual Indiana Black Expo and Circle City Classic. Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium, as well as all levels of the stadium, are fully accessible via ramps, elevators and escalators. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come first-serve designated parking, assisted listening devices, wheelchair availability and more. Assistive animals are welcome in the facility. Developer Lucas Oil Stadium is developed by the Indiana Stadium and Convention Building Authority ( the Authority ), a group of civic and business leaders appointed by the Governor of Indiana and the Mayor of Indianapolis. Architect The stadium is designed by HKS of Dallas, Texas, with significant assistance from local design firms such as A2S04 and Browning Day Mullins Dierdorf of Indianapolis and other Indiana design and engineering consultants. Construction Manager The construction manager is Hunt Construction Group, Inc., of Indianapolis, assisted by the local firms of Smoot Construction and Mezzetta Construction. The project is constructed by dozens of trade contractors, mostly from Central Indiana. Financing The estimated stadium cost is approximately $720 million. It is being financed with funds raised jointly by the State of Indiana and the City of Indianapolis, with the Indianapolis Colts providing $100 million. Marion County has raised taxes for food and beverage sales, auto rental taxes, innkeeper s taxes and admission taxes for its share of the costs. Meanwhile, a small increase in food and beverage taxes in six donut counties and the sale of Colts license plates completes the total. Benefits In addition to retaining the Colts in Indianapolis through a new long-term contract, the new stadium will pave the way for another expansion of the Indiana Convention Center to open in Taken together, these projects are expected to create $2.25 billion in economic benefit to Central Indiana in 10 years and Lucas Oil Stadium Facts Cost: Approx. $720 million Seating Capacity: Approx. 63,000 Accessible Seats: Nearly 1,200 Escalators: 14 Elevators: 11 Ramps: 2, NW and SE side North Plaza: 30,000 sq. ft. Luxury Suites: 137 Field Suites: 8, 10' from end zone Quarterback Suite: 1, capacity 200 people Club Lounges: 2, bi-level east & west club lounges Meeting Rooms: 12, total 12,850 sq. ft. Locker Rooms: 7 Parking spaces: Over 1,900 Family Restrooms: 26 Concession Stands (Permanent & Portable): 149 Operable Picture Window: North end, 88'H x 213'W Size of stadium floor: 93,900 sq. ft., 25' below street level NW & SE video boards: 37' x 97', 23mm pixel size Ribbon Boards: 1,550 linear feet Roof Panels: 2 panels, each panel weighs 2.5 million pounds Roof: Opens and closes in 9-11 minutes Roof Opening Size: Over 176,000 sq. ft. Exhibit Halls: 2, total 43,000 sq. ft. Colts Pro Shop: 1

3 create some 4,200 new permanent jobs, as well as 4,900 construction jobs during the life of the projects. Construction Facts 130,000 cubic yards of cast-inplace concrete 16,000 tons of steel 700 pieces of structural precast concrete 1,440 pieces of architectural precast 9,100 pieces of exterior glass Facts about the Retractable Roof First of its kind SuperFrame Structural System Unique two-panel moving design-roof supported on five rails Gabled roof with peak running north/south down center of field Over 176,400 square-foot opening area Long narrow panels stack over building and do not overhang or shadow the building facade Operates on cable drum drives mounted to transporters Approximate 9-11-minute opening and closing time NFL rules for roof opening Home team determines if roof is to be opened or closed 90 minutes before kickoff (except if precipitation is within the vicinity of LOS, temperature is below 40 degrees, or wind gusts are greater than 40 mph, then roof is automatically closed). It remains open unless there are hazardous conditions (lightning, severe winds, precipitation, low temperatures, etc.). Once closed, the roof may not be reopened. The Seven Levels of LOS Event Level - Feature locations include field, loading dock, locker rooms (NFL and auxiliary), commissary, pedestrian connector to Indiana Convention Center (to open late 2010), exhibit halls and meeting rooms. The Event Level also includes 8 Field Suites, with over 160 individual seats. Street Level (100 and 200 level seating) - This is the main level in which you enter the Stadium. Feature locations include Lucas Oil Plaza, East and West Club Lounges, Ticket Office and Colts Pro Shop. The Street Level contains over 26,000 individual seats. Lower Suites - The Lower Suite Level contains 77 suites, with over 1,700 individual seats. Club/Loge Level (300 and 400 seating) - Feature locations include the upper levels of the East and West Club Lounges. The Club/ Loge Level contains approximately 14,600 individual seats. Upper Suites - Feature location includes the Quarterback Suite in the South End Zone, which has seating for 200. The Upper Suite Level contains 53 suites (including Quarterback Suite), with over 1,000 individual seats. Terrace Level (500 and 600 level seating) - Feature location includes the The Bud Light Zone on Terrace Level, which displays an operable window overlooking the city. The Terrace Level contains approximately 20,500 individual seats. Press Box - The Press Box contains game operations booths, radio broadcast, coaches booths, print media, video board production and stadium operations. The Press Box also has seating for up to 200 members of the media. General Stadium Information & Policies A to Z Alcoholic Beverages Indiana State Law prohibits the sale of alcoholic beverages to any person under the age of 21. Guests will be required to show proper identification and proof of age when purchasing alcoholic beverages. Starting times and/or days of events may dictate alcohol restriction policies. Some events may prohibit the sale of alcohol in Lucas Oil Stadium Areas of Refuge First Aid Stations are climatecontrolled areas available to guests with disabilities and others who may require temporary refuge for a variety of reasons. First Aid personnel will be pleased to assist guests needing temporary refuge. Please refer to the stadium maps for exact locations. Assistive Animals Lucas Oil Stadium welcomes guests with disabilities and their assistive animals. Event staff will provide suitable space for assistive animals upon request. It may not always be possible for assistive animals to stay in seating areas, but every reasonable effort will be made to accommodate special needs. We urge guests with assistive animals to contact Lucas Oil Stadium management in advance of the event. Arrangements can be made when it is essential for an owner to have assistance from his or her animal while seated. Assistive Listening Devices Assistive Listening Devices are available during all major events. A valid driver s license or other suitable identification will be required as a deposit for the device. Please visit any of the Guest Services kiosks located throughout the stadium for assistance. Automated Teller Machines (ATM s) Accessible ATM s are located throughout the stadium. Permanent concession stands accept major credit cards. Please refer to the stadium maps for exact locations. Banners/Signs Banners are permitted inside Lucas Oil Stadium provided that they are in good taste, may be held by one person, and do not obstruct the view of any fans or stadium signage. Lucas Oil Stadium reserves the right to confiscate or move any and all banners.

4 N - Alternate Messages Typical Location Elevation cation Elevation Cameras & Video Equipment Use of cameras and video equipment inside Lucas Oil Stadium will be determined by the event promoter. Please note that such use may be prohibited during certain events. Video cameras are prohibited for all Indianapolis Colts home games. Club Lounges The Baker & Daniels Club (East) and ADVANTAGE Club (West) are typically open for all Indianapolis Colts home games to guests with club seat and suite tickets. Please keep your ticket with you at all times for ease of access in and out of the club lounges. WOMEN Concessions Sign Type 3D - Alternate Messages 18 Scale: 1"=1'-0" Centerplate offers a wide variety MEN ELEVATOR FAMILY of food and beverage choices for guests. There are 59 permanent concession stands and 90 portable concession stands with more than 500 points of sale located throughout the stadium. All concession Sign Type 3D - Plan View stands in Lucas Oil Stadium 15 are fully accessible, and permanent ELEVATOR concession stands accept major credit cards. Large print menus are available upon request. Please 1'-11" refer to the stadium maps for exact locations. RESTROOM Centerplate is the sole licensed food and beverage operator at Lucas Oil Stadium. Nonprofit groups Sign Type 3D - Side View Sign Type 3D - Services Blade ID - Front Elevation are encouraged to contact Centerplate at if they are interested in raising Sign Type 3D - funds Typical Location Elevation 19 for Scale: 1/2"=1'-0" their organization by working in a concession stand during Lucas Oil Stadium events. Drinking Fountains Fully accessible drinking fountains are available on all levels throughout the stadium. MEN Sign Type 1C Emergency Information Lucas Oil Stadium has an Emergency Action Plan (EAP) in the event an emergency occurs. Part of this plan includes a command center on event days staffed by LOS personnel and local law Services Blade ID - Alternate Messages 6 enforcement/emergency management personnel. You are encouraged to take the following steps in the event of an emergency: Be aware of your location in the stadium at all times. Identify the nearest exit to your location. Listen, watch for and follow instructions from the stadium public address system and video boards. Ask for assistance and information from stadium staff, uniformed security and medical personnel. Family Restrooms Family Restrooms are available on all levels of the stadium. Please refer to the ELEVATOR FAMILY stadium maps for locations closest to your seating section. First Aid Sign Type 3B - Alternate Messages 11 Clarian Health provides First Aid to all public events inside Lucas Oil Stadium. The main First Aid office is located in the Sign Type 3D - Plan View 15 northwest corner of Street Level, adjacent to Section 145. For emergencies during events, please find the nearest usher, or contact LOS Security from a red house phone by dialing x4000, or contacting Stadium Control at x3444. Please 1'-11" refer to the stadium maps for exact locations provide general information and assist with accommodations for guests with disabilities. Guest Services personnel are uniformed and easily recognizable. The uniform attire includes khaki pants, blue shirt and red sweater. There are five (5) Guest Services kiosks located throughout the stadium. All Guest Services kiosks are equipped and prepared to assist with wheelchairs and assistive listening devices, as well as any other related questions regarding special needs. Please refer to the stadium maps for exact locations. Guest Services Kiosk Locations Street Level There are two (2) kiosks on Street Level. Southeast corner of the Clarian Health Plaza adjacent to 11 Section 121 Southwest corner of Chevy Plaza adjacent to Section 132 Club/Loge Level There is one (1) kiosk located on the Club/Loge Level. Southwest corner adjacent Sign Type 3B - Plan View 10 to Section 330 Terrace Level There are 1'-6" two (2) kiosks located on the Terrace Level. 1'-9" Southeast corner, by elevator lobby adjacent to Section 519 Northwest corner, by elevator Sign Type 3B - Typical Location Elevation 12 Sign Type 3B - Side View Scale: 1/2"=1'-0" 9 8 RESTROOM lobby adjacent to Section 545 Gates Lucas Oil Stadium is a fully Loading & Unloading Sign Type 3D - Side View Sign Type 3D - Services Blade accessible facility. All gates and Points ID - Front Elevation Guests may be dropped off and/ entrances are accessible using Services Blade ID - Plan View or picked up on the southwest 3 wheeled mobility devices. A total corner pull-through location off of of 11 elevators, 14 escalators and 1'-0" Missouri Street, or on the northeast side of the stadium, on Capi- 2 accessible ramp systems are available to assist with moving tol Avenue by the Colts Pro Shop. guests to and from the different Please refer to the parking map levels of the stadium. For additional information on ramps, for further information. escalators and elevators, please Lost & Found refer to the section entitled Vertical Transportation. turned into any usher or security 5'-0" Lost & Found items may be person. After each event, these Guest Services items will be left at Lucas Oil Guest Services staff is stationed Stadium Security Dispatch. For throughout the stadium, and can further information, please call assist guests with general inquiries, lost and found, stadium Sign Type 3A - Alternate Color 5 Services Blade ID - Side View directions, emergencies, as well as Sign Type 1C Sign Type 3B - Services Blade ID - Small - Front Elevation Sign Type 3A - Services Blade ID Large Front Elevation Sign Type 3B - Alternate Sign Type 3B 12 Scale: 1/2"=1'-0

5 Lost Parents & Found Children Children who have lost their parents should be escorted to the nearest usher or security person. Merchandise & Novelties The Colts Pro Shop is open 7 days a week at the northeast corner of Lucas Oil Stadium. Hours of operation are Monday-Saturday 10 a.m. 6:00 p.m., and Sunday 12:00 noon 6:00 p.m. The Colts Pro Shop is open year round. Please call , or visit for further information and event-day hours. Lucas Oil Stadium also offers several merchandise and novelty stands throughout the stadium that are used for any events selling merchandise. MainGate is the sole licensed retail operator at Lucas Oil Stadium. Please refer to the stadium maps for further information. Parking Lucas Oil Stadium owns and operates multiple parking lots surrounding the stadium. Each of those lots meets and may exceed ADA parking requirements. There are also over 70,000 parking spaces available throughout downtown. Depending on the demographics of an event, additional spaces above and beyond ADA guidelines may be made available. The primary accessible parking location is located in the South Lot with access off of Missouri Street on the west side of the stadium. A valid placard or license plate is required for access to these spaces. Spaces will be available for purchase during events and are available on a first-come, first-serve basis. Please refer to the stadium maps for exact locations. Power Stations Power stations are available for recharging wheelchairs and other battery, operated mobility aid devices. These stations are also available for operating respirators and other medical device equipment. Please locate Lucas Oil Stadium security, Guest Services or First Aid personnel for assistance in securing use of these stations. Restrooms Restrooms located throughout Lucas Oil Stadium are accessible. In addition, all single Family Restrooms are available on all levels and quadrants of the stadium to accommodate special needs for persons with disabilities. Please refer to the stadium maps for exact locations. Seating/Seating Relocation Seating for persons with disabilities is available on all levels of Lucas Oil Stadium and at all price points. Guests who need to be relocated to an accessible seat must visit the interior ticket window of the Ticket Office located on Street Level adjacent to Section 118. Please refer to the stadium maps for exact locations. Security Procedures All guests will be subject to inspection upon entering Lucas Oil Stadium. The following items are not permitted in Lucas Oil Stadium: food & beverage items, bottles, cans, liquor containers, weapons, coolers, bags, large purses, backpacks, video recorders, horns, artificial noisemakers, and other missile-like objects. Please be advised that nothing larger than a small personal handbag, subject to inspection, will be permitted inside Lucas Oil Stadium. Smoking Policy Smoking is strictly prohibited within the stadium. Smoking is permitted at any of the four (4) gates located on the exterior of the stadium. Please stay within these gates do NOT exit. If gates are exited, re-entry into the stadium will not be allowed. Special Dietary/Medical Needs Individuals with special dietary/medical needs should contact a First Aid or Guest Services staff at their entry gate for locations to store special-needs items such as prescription drugs, dietary foods or beverages. Public drinking fountains are available throughout the stadium, and a 7 oz. cup of water is available for free upon request at concession stands. Suites Lucas Oil Stadium offers 137 luxury suites including 8 field suites that offer a unique opportunity to see the game up close and personal, as well as 12 super suites for lease. The Quarterback Suite offers 200 seats to experience a unique shared suite experience. Suite holders receive Indianapolis Colts season tickets, VIP parking, first option to purchase tickets to Lucas Oil Stadium public events, and access to private suite level concourses as well as club lounges. All suites are equipped with leather armchairs, bar stools, elegant furnishings, and flat screen televisions complete with NFL Sunday Ticket and game statistics provided via video network. Seating capacities within the various suites range from guests. Delicious food and beverage selections are delivered directly to each suite by Centerplate, exclusive caterer of Lucas Oil Stadium. The Quarterback Suite is available for private events by contacting Lucas Oil Stadium at The Indianapolis Colts retain a limited number of suites that are sold on a game-bygame basis. If you or a company you know is interested in joining the single game suite waiting list, please contact the Indianapolis Colts at for additional information. Telephones/TTY Red house phones accessible for use by guests in wheelchairs are located throughout the facility. A TTY telephone is available in the ticket office ( ). For emergency purposes, please find the nearest usher, or contact LOS Security from a red house phone by dialing extension 4000, or contact Stadium Control at extension 3444.

6 4 1/4" 2" 8'-8" 1'-11" 1' Ticket Office Information and Ticket Policies The Lucas Oil Stadium Ticket Office and Will Call are located on the southeast corner of Street Level on Capitol Avenue. Depending on event demand, an additional satellite ticket office located on the north side of the stadium adjacent to the Colts Pro Shop may be used. All windows are accessible. For ticket information, please call , or contact Ticketmaster at Regular Ticket Office hours are Monday-Friday, 9:00 a.m. 5:00 p.m. Please refer to the stadium maps for exact locations. Lucas Oil Stadium has a capacity of approximately 63,000 for football with seating available at all levels and price ranges. As part of that total, nearly 1,200 seats are available for persons with disabilities. To ensure your seat meets your needs, please alert the ticket seller of your special needs at the time of purchase. Every suite has the ability to accommodate wheelchairs. Please note that Lucas Oil Stadium is a multi-purpose facility and will have a variety of different seating configurations. Seating for persons with disabilities will WOMEN MEN ELEVATOR change Sign Type 3D - Alternate with Messages 18 the different configurations, but at all times will be Scale: 1"=1'-0" within the guidelines of the ADA. Sign Type 3D - Plan View 15 Vertical Transportation ELEVATOR A total of 11 elevators, 14 escalators and 2 accessible approved ramp systems are available to assist with moving guests to and RESTROOM from the different levels of the stadium. Scale: 1/2"=1'-0" Please refer to the stadium Sign Type 3D - Side View Sign Type 3D - Typical Location Elevation maps for specific elevator, escalator and ramp locations. Elevators Elevators are located in each quadrant of the stadium, and have access to the following levels: Event Level Sign Type 1C Street Level Lower Suite Level 7 Club/Loge Level Upper Suite Level Terrace Level Sign Type 3A - Typical Location Elevation Scale: 1"=1'-0" 6 East Club Lounge West Club Lounge Escalators The following escalators land on the Street Level, Club/Loge Level and Terrace Level only: Lucas Oil Plaza (North) hhgregg (South) The following escalators are Services Blade ID - Alternate Messages FAMILY Sign Type 3D - Services Blade ID - Front Elevation within the Club Sign Type 3B - Alternate Lounges Messages and land 11 at the Street Level and Club Loge Level only: Baker & Daniels Club (East) ADVANTAGE Club (West) Ramps Lucas Oil Stadium features 2 accessible ramp systems that stop at each level of the stadium. Sign Type 3B - Typical Location Elevation 12 Scale: 1/2"=1'-0" 9 Northwest Ramp (Adjacent to Section 145) Southeast Ramp (Adjacent to Section 121) Please refer to the stadium maps for exact locations. Wheelchair Availability/ Transportation Assistance A limited number of wheel- are available on a first- chairs come, first-serve basis at Guest Services kiosks throughout Lucas Oil Stadium. A valid driver s Sign Type 3A - Alternate Color 5 license or other suitable identification will be required as a deposit for the wheelchair. Wheelchairs may not be removed from the facility. A fee will be imposed for any wheelchairs not returned to any of the Guest Services kiosks. Please refer to the stadium maps for exact locations. Sign Type 3B - Side View 2 Services Blade ID - Sid Parking & Drop Off/Pick Up Map - 6 -

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10 Maps & Directions Lucas Oil Stadium is conveniently located in the heart of downtown Indianapolis with easy access from several major highways: From the north: Follow I-65 South to Exit 114 (Martin Luther King Jr. St./West St.) and go south to South St. From the south: Follow I-65 North to I-70 West. Take Exit 79A (West St.) and go north. From the east: Follow I-70 West to I-65 North. Take Exit 114 (Martin Luther King Jr. St./West St.) and go south to South St. From the west: Follow I-70 East to Exit 79A (West St.) and go north. 70 NEW YORK ST. OHIO ST. DOWNTOWN INDIANAPOLIS 65 WEST ST. KENTUCKY AVE. WASHINGTON ST. W. MARYLAND ST. MISSOURI ST. SOUTH ST. McCARTY ST. MARKET ST. CAPITOL AVE. ILLINOIS ST. MERIDIAN ST. PENNSYLVANIA ST. S. MADISON AVE. DELAWARE ST. MISSOURI ST. SOUTH South ST. St. LUCAS OIL STADIUM CHEVY SOUTH LOT LOT MCCARTY ST. CAPITOL AVE. MORRIS ST. 70 CHEVY SOUTH LOT PARKING HERE

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12 Contact Information & web sites Lucas Oil Stadium Indianapolis Colts COLT (2658) Guest Services LOS Ticket Office Colts Ticket Office Colts Pro Shop Ticketmaster Event Hotline ICCLOS Jobline Lost & Found Centerplate CSC For your convenience, or to any answer questions about the stadium and its accessibility to guests with disabilities, please contact Guest Services at LOS Ticket Office Hours Monday-Friday 9:00 a.m.-5:00 p.m. *The ticket office adjusts its hours on event days and is open as the event warrants. Lucas Oil Stadium 500 South Capitol Avenue Indianapolis, IN