Analytics for cross-channel campaigns
|
|
- Rosalyn Weaver
- 8 years ago
- Views:
Transcription
1 Analytics for cross-channel campaigns
2 Contents Introduction Introduction 3 Personalizing the interactions 4 What are the different types of analytics? 5 Measurement and insight 5 Segmentation 6 analytics 8 What analytics do I need for each level of sophistication? 10 Analytics level 1: One-to-all 10 Analytics level 2: One-to-many 12 Analytics level 3: One-to-few 14 Analytics level 4: One-to-one 16 Conclusion 18 There s no denying that marketing today is a two-way street. It s no longer enough to simply broadcast to your customers. Faithful followers of your brand demand conversation and acknowledgement of loyalty, and they demand it through the channels they dictate, not the other way round. The most successful campaigns build interactive dialog with the customer across all channels, optimizing contact throughout their journey. But if brands are to capitalize on this new breed of customer behavior, they must first put in place the analytics that will deliver the deep customer insights that are the hallmarks of a successful cross-channel campaign strategy. However, while it goes without saying that insight,, measurement and product recommendation s hould be components of any advanced cross-channel marketing platform, getting the right analytics varies according to the sophistication of your campaign, how frequently you interact with the customer and through which channels you interact with them. In this booklet, we ll take a look at the different types of analytics available, along with the benefits of each, and the essential customer data you need in order to build them. If you re looking to understand more about how and why analytics can help you increase your campaign s performance, then you ve come to the right place. 2 3
3 Personalizing the interactions Creating a truly optimized cross-channel marketing program takes a fair amount of work, and no campaign can jump from a channel execution state to a fully optimized cross-channel state overnight. But the type of analytics you use to reach a fully optimized state depends on how you interact with your customer. As you can see in the diagram below, these interactions can typically be represented as different degrees of personalization: One-to-All; One-to-Many; One-to-Few and One-to-One. What are the different types of analytics? The word analytics covers a broad spectrum of categories. Over the next few pages, we will be covering the different types of data analytics you will need for a successful cross-channel marketing campaign. Degree of personalization Measurement and insight One-to-One One-to-Few Insight Response attribution Insight insight Segment Cross-channel Segment value and churn scoring Product recommendation At the end of a campaign, every marketeer will ask the question: how has the campaign performed, and what has been the ROI from my marketing budget? Answering them will help you understand what s working well and what isn t, in order to replicate successes and improve areas where the campaign has underperformed. Sounds easy? In fact it s anything but. As you will see below, answering these questions can very quickly become a complicated process. First you need to differentiate the analytics into categories: One-to-Many Insight dashboard Segment Engagement mosaic Test and learn Campaign dashboard: This uses Key Performance Indicators (KPIs) to assess each campaign (from clicks to revenue generated), then benchmark its monthly performance against the previous month, against a similar campaign, or against market trends. One-to-All Insight Campaign reporting Segment Basic criteria dashboard: This helps you understand the campaign s effect on your customer base (whether the customer is new or inactive) or on particular segments. insight: To analyze which segments respond to which campaign or campaign type. Response attribution: To measure the effect of each component within the campaign (e.g. s, text messages, banner advertising or social messaging) on the campaign s overall performance, then optimize your marketing budget between each channel. 4 5
4 Segmentation Other questions a marketeer needs to ask are: Who are my customers and what are their needs? What are their key differences? To answer these, you must regroup your customers into different segments, measure the audience and define a campaign plan that optimizes each segment. individual segment is better than another. It all depends on what you want to differentiate by. This is often linked to the level of personalization as you will see below. Basic one dimensional : This involves segmenting your portfolio by one particular factor that will be used across different campaign strategies. This could be anything from when the relationship started (new customers vs. old), age (junior vs. senior), activity (active vs. inactive) to recruitment sources (games vs. website). Engagement: To measure engagement, you segment your database according to how deeply the customer has engaged with your campaigns. You can measure this by recent and frequent clicks, open rates, or number of visits after push campaigns. value: This is when you segment your database according to each customer s value. You can measure this by revenue generated, or by recent purchases (or purchase frequency). Things can, however, become complex when you want to measure both online and offline revenue together e.g. mixing web-shop data and in-store loyalty card data. Churn: You segment your database according to the risk of customer churn. This means no longer measuring their levels of activity, like visits, clicks, or open rate, but instead, charting how their interaction has evolved compared with how they ve interacted with your campaign in the past. demographics and behavior: This means segmenting the database according to customers socio-demographics and behavior. You can easily achieve this by enriching your database using Experian s Mosaic. This helps you measure each customer s primary needs and therefore, their market potential. Channel preference: This involves segmenting your database according to your customers preferred engagement route or channel. Simply analyze all your cross-channel data, then choose the best channel every time you want to enter into a dialog with the customer. Micro : This is when you already segment your database into multiple axes, but want a single view that summarizes each one. Then you can gradually reduce the contact you have with each segment by segment and enrich each segment with customer surveys and feedback to understand the market trends and customer needs. eactivity segments click rates Advocastes Rocketers Faders Risers Bored Sleepers Occasional & Curious 50% 40% 30% 20% 10% 0% 2012-May 2012-Jun 2012-Jul 2012-Aug 2012-Sept 2012-Oct A1 Advocates A2 Rocketers A3 Risers A4 Faders A5 Bored A6 Sleepers A7 Occasional & Curious 6 7
5 analytics Leveraging predictive analytics means asking yourself: Who should I target with this product, or conversely, what is the best product for this type of customer? This helps you to target your campaigns more effectively, but more importantly, to adapt the message for different types of customer and therefore optimize your campaign s performance. Product recommendations: Using your product catalog, you can measure product similarity (products purchased by the same type of consumers) or cross-sell opportunities (products purchased in the same basket). You can do this using a recommendation engine that analyzes baskets or visits. This gives you the opportunity to personalize a message with you might also be interested in... or people who bought this product also bought. scoring: Using all the data you have available (product catalog, transactions, clicks and visits) you can assign each customer a score, according to their likelihood of buying a product. You can then target the customers that are most likely to make a purchase (or the best product to target them with) and engage them in a One-to-One conversation. This predictive scoring uses advanced techniques like machine learning capacities and can be calculated in real time, or by batch. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 45% 12% % 97% 98% 98% 92% 96% 100% 87% 93% 78% 86% 65% 77% 68% 58% 47% 36% 25% Predicitive score % cumulative messages sent % cumulative clicks 8 9
6 What analytics do I need for each level of personalization? Level of analytics, needs and responses LEVEL 1 One-to-All LEVEL 2 One-to-Many LEVEL 3 One-to-Few LEVEL 4 One-to-One As you ll have discovered, the analytics you use depends on how sophisticated your brand interaction is. Let s take a look at what those levels of interaction look like over the next few pages. Analytics level 1: How to optimize the performance of One-to-All campaigns Measurement and insight Campaign dashboard Attribution model Overview: Companies marketing at this level usually focus on one particular channel (for instance, ) and create a marketing calendar that follows seasonal trends. Segmentation Objective: The main objective is to achieve a high-performing campaign, and you will usually measure this using KPIs like clicks, open rates and bounce rates to quantify effectiveness. Analytics responses: This involves consulting with your analytics provider on best practice then deciding which analytics you need. These include on campaign performance that will regularly measure specific KPIs and tell you when it s time to step up to the next level of personalization. You then use basic one dimensional to drive your campaign strategy without needing specific predictive analytics. analytics One dimensional Engagement value, churn and behaviour Product recommendation Channel preferences and micro scoring and price sensibilty Consultation Best practice Performance analysis and benchmarking insight Optimization program 10 11
7 What analytics do I need for each level of personalization?(continued) Level of analytics, needs and responses LEVEL 1 One-to-All LEVEL 2 One-to-Many LEVEL 3 One-to-Few LEVEL 4 One-to-One Analytics level 2: How to optimize the performance of One-to-Many campaigns Overview: Brands at this stage of marketing maturity are starting to optimize their activity within a particular channel. We often see campaign automation at this stage, and companies typically have a solid process for list selection and offer management. They may be using a number of different channels, but there is rarely interaction between them. Objective: The customer is central to the campaign, and segmenting for planning and monitoring is crucial to its success. You don t just want to measure the campaign s performance, you also need to measure the impact on your customer s lifecycle. Analytics responses: You use engagement to drive your strategy, along with a customer dashboard. This lets you measure the campaign s performance by consulting with your analytics provider on benchmarking and performance analysis. Your need for predictive analytics is still in its infancy. Measurement and insight Segmentation analytics Campaign dashboard One dimensional Engagement value, churn and behaviour Attribution model Channel preferences and micro Product recommendation scoring and price sensibilty Consultation Best practice Performance analysis and benchmarking insight Optimization program 12 13
8 What analytics do I need for each level of personalization?(continued) Level of analytics, needs and responses LEVEL 1 One-to-All LEVEL 2 One-to-Many LEVEL 3 One-to-Few LEVEL 4 One-to-One Analytics level 3: How to optimize the performance of One-to-Few campaigns Overview: At this stage, companies are starting to move to a single, unified database for all customer contact. Typically, organizations are working to develop cross-sell and upsell strategies and differentiate each strategy through segment and cross-channel execution. The database is now integrated with multiple customer engagement platforms and each channel has a clear voice for the customer. Measurement and insight Segmentation Campaign dashboard Attribution model Objective: The customer is at the center of the program within multiple different channels. Segmentation is needed to produce predictive analytics and in turn, optimize the targeting and relevancy of the message. Adapting your message according to segment becomes more and more important. One dimensional Engagement value, churn and behaviour Channel preferences and micro Analytics responses: You need to use multiple s like customer value, churn and customer behavior to drive your campaign strategy, and then adapt how frequently you contact them. Cross-referencing customer value and customer behavior highlights the customers in your database with high potential, but poor value. Conversely, cross-referencing high value and churn highlights customers at high risk of impacting on your campaign s performance. analytics Product recommendation scoring and price sensibilty You continue to monitor performance via a customer dashboard, including A/B testing and reporting. You develop an efficient contact strategy according to segment, and use a product recommendation engine and predictive analytics to adapt the message per segment. At this stage, a full scan of your portfolio using a customer insight consultancy program will help you measure how far away you are from the next level of personalization, as well as the potential benefits and costs. Consultation Best practice Performance analysis and benchmarking insight Optimization program 14 15
9 What analytics do I need for each level of personalization?(continued) Level of analytics, needs and responses LEVEL 1 One-to-All LEVEL 2 One-to-Many LEVEL 3 One-to-Few LEVEL 4 One-to-One Analytics level 4: How to optimize the performance of One-to-One campaigns Overview: In this final stage, you ve achieved a balance between your push and pull campaigns. You now have a continuous dialog with the customer that moves seamlessly between channels. Your primary focus is optimizing your interaction through cross-channel execution. Measurement and insight Campaign dashboard Attribution model Objective: You need to correlate your offers across every channel and personalize your customer messages based on their profile, how they re interacting and their recent behavior. Segmentation Analytics responses: You segment according to channel preference. You have rich data on when each customer reacts to a specific channel, right down to the day/hour. You now use micro, regrouping all axes and defining your strategy segment by segment, adapting them accordingly. One dimensional Engagement value, churn and behaviour Channel preferences and micro Then you add customers according to product preference to improve message personalization. You also could trigger a spot campaign based on a particular event and then target customers with the best product for them. You can also increase your penetration and improve profitability by targeting them with specific discounts or price points. To measure the results effectively, you need to take into account all channels. You will also need advanced response-attribution models to understand the how each action impacts your final result. analytics Product recommendation scoring and price sensibilty Consultation Best practice Performance analysis and benchmarking insight Optimization program 16 17
10 Conclusion The days of blanket marketing are long gone. Today s consumers are fickle, tech savvy and aware of being targeted. But we are also in a new era where customers are more open to marketing efforts, as long as they are relevant. s are already engaging across multiple channels. It s just a case of finding them, analyzing their behavior and then enriching your campaigns with the resulting data to give your consumers a better experience. As we said before, creating a truly optimized cross-channel marketing program takes work, and it doesn t happen instantly. But with the right analytics and insights, you can achieve better brand engagement, happier, more loyal customers, higher performing products and bigger profits. 18
11 EXPERIAN MARKETING SERVICES SPEDITIONSSTRASSE DÜSSELDORF TEL.: +49(0) info-ms@experian.de Experian Information Solutions, Inc. All rights reserved.
BUILDING LIFETIME VALUE WITH SEGMENTATION
PRESENTS DATA DRIVEN BRAND MARKETING PART ONE YOUR DEFINITIVE GUIDE TO BUILDING LIFETIME VALUE WITH SEGMENTATION WHAT YOU D KNOW IF WE COULD TALK TO YOU Proving the Value of Marketing 1 2 3 4 5 6 SEE YOUR
More informationAgilOne + Responsys. Personalizing and measuring your Responsys campaigns just got a whole lot easier.
AgilOne + Responsys Personalizing and measuring your Responsys campaigns just got a whole lot easier. AgilOne s out-of-the-box bi-directional integration with Responsys combines comprehensive customer
More informationThe Customer and Marketing Analytics Maturity Model
EBOOK The Customer and Marketing Analytics Maturity Model JOE DALTON, SMARTFOCUS $ INTRODUCTION Introduction Customers are engaging with businesses across an increasing number of touch points websites,
More informationAdobe Campaign Touchpoint Marketing Guide
Adobe Campaign Touchpoint Marketing Guide Touchpoint Marketing Guide Table of contents 3 Introduction to touchpoint marketing 5 The art and science of inspiring the customer 6 The science of acquiring
More informationThe Fundamentals of B2C Marketing Automation for Effective Marketing Communications
The Fundamentals of B2C Marketing Automation for Effective Marketing Communications Mark Patron February 2013 Email and Website Optimisation Introduction Marketing automation is a process that uses insight
More informationBest Practices for Relationship Marketing
WebTrends 851 SW 6th Ave., Suite 600 Portland, OR 97204 1.503.294.7025 1.503.294.7130 fax US Toll Free 1-877-WebTrends (1-877-932-8736) WebTrends Sales 1.888.932.8736 sales@webtrends.com Europe, Middle
More informationLeaving Money On The Table
10 Ways Retailers Are Leaving Money On The Table Page 1 Let s face it: gaining and retaining customers can often feel like a high stakes match. What s the right balance between what you ll give in the
More informationTHE 10 Ways that Digital Marketing + Big Data =
1 Ways that Digital Marketing + Big Data = Sales Productivity The best global companies are transforming the way they market and sell. Here s how! Evolves into Digital TOP 10 about us MarketBridge is a
More informationMARKETING AUTOMATION SEMINAR 7.3.2013 BERTRAND MAUGAIN. ez Systems
MARKETING AUTOMATION SEMINAR 7.3.2013 BERTRAND MAUGAIN ez Systems ez Marketing Automation Increasing Revenue Performance ez helps optimizing digital experiences When content management meets Marketing
More informationNext generation marketing
Next generation marketing If your marketing isn t real-time, it s out of date Real-Time Interaction Management (RTIM) Contents: What is RTIM? Why is it important? What are the benefits? Who s a strong
More informationExceptional Customer Experience AND Credit Risk Management: How to Achieve Both
Exceptional Customer Experience AND Credit Risk Management: How to Achieve Both Lynn Brunner Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions,
More informationInsurance Marketing White Paper The benefits of implementing marketing automation into your email marketing strategy
Insurance Marketing White Paper The benefits of implementing marketing automation into your email marketing strategy Katie Traynier July 2013 Email and Website Optimisation Introduction Most email marketers
More informationSegmentation for High Performance Marketers
Segmentation for High Performance Marketers Right Time Revenue Optimization STEP-BY-STEP GUIDE A Journey not a Destination High performance marketers recognize that market segmentation strategy is a journey
More informationlas OBSESSION JULY 25-27 CUSTOMER BREAKOUT SESSIONS EXPERIAN CHEETAHMAIL 2012 DIGITAL SUMMIT Empowering Meaningful Relationships
BREAKOUT SESSIONS July 26 11:50 a.m. - 12:35 p.m. Recharge Your Emails Using True Personalization and Remarkable Remarketing Welcome Back! Inactive subscriber engagement strategies that work The Mobile
More information31 Examples of how Microsoft Dynamics CRM Integrates with Marketing Automation
31 Examples of how Microsoft Dynamics CRM Integrates with Marketing Automation Manage Email Campaigns In-House 1. Quickly Design Emails Save time creating marketing emails using drag and drop template
More informationGetting Behind The Customer Experience Wheel
Getting Behind The Customer Experience Wheel Create a Voice of the Customer Program for your Organization In any business, serving your customers well is critical to success, loyalty and growth. But do
More informationHow successful is your campaign and promotion management? Towards best-practice campaign management strategies
How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending
More informationSolving the Challenge of Lead Management Automation
WHITE PAPER Solving the Challenge of Lead Management Automation How We Did It and What We Learned Table of Contents Background... 1 Business Challenges... 2 Adapting to Digital Marketing... 2 Developing
More informationEnterprise Marketing Management (EMM)
IBM Software Thought Leadership White Paper Enterprise Marketing Management Today s empowered customer puts marketing to the test Enterprise Marketing Management empowers marketers 2 Contents 2 Businesses
More informationElevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
More informationThe Scientific Guide To: Email Marketing 30% OFF
The Scientific Guide To: Email Marketing 30% OFF Who is this guide for? All Marketing and ecommerce Managers at B2C companies. Introduction Science gives us the power to test assumptions by creating experiments
More informationThe cross-channel insight imperative
The cross-channel insight imperative Why today s hyper-connected consumer means having a crosschannel consumer classification is more important than ever. An Experian Marketing Services white paper A changing
More informationMulti-channel Marketing
RIGHT TIME REVENUE OPTIMIZATION How To Get Started RIGHT TIME REVENUE OPTIMIZATION How To Get Started Summary: The Short List Here s our suggested short list from this paper: Multi-channel marketing is
More informationhybris Solution Brief Hybris Marketing Market to an Audience of One
hybris Solution Brief Hybris Marketing Market to an Audience of One People are intuitive. A shop owner can meet a customer and immediately pick up on explicit and implicit cues that signal intent: What
More informationAssessing campaign management technology
Assessing campaign management technology Introduction Table of contents 1: Introduction 2: 1. Can the campaign management platform be used to build a single marketing view of customers? 3: 2: Can the campaign
More informationEffective Segmentation. Six steps to effective segmentation
Effective Segmentation Six steps to effective segmentation Segmentation is a powerful tool to help achieve your business strategy and drive higher value to your brand. Sure, I hear you say, we all know
More informationMarketing Director s Guide to Selecting CRM
The Marketing Director s Guide to Selecting CRM A Publication www.collierpickard.co.uk Ltd 2014 Forging the Future As Marketing Director the responsibility for deciding the future direction of your organisation
More informationThree powerful analytics use cases for Customer Link. How linked data powers smarter analytics and better predictive models
Three powerful analytics use cases for Customer Link 1 How linked data powers smarter analytics and better predictive models 0123 4567 8901 2345 The power of linked data When it comes to adopting new tech
More informationThe Evolving Marketing Platform
White Paper The Evolving Marketing Platform How Unica Makes Marketing Interactive INTRODUCTION Marketers recognize that they are facing unprecedented change. Many, however, are responding by simply doing
More informationTransform Inbound Contacts Into Profits: Best Practices for Optimizing Lead Management.
Transform Inbound Contacts Into Profits: Best Practices for Optimizing Lead Management. September 2012 OptifiNow September 2012 Transform Inbound Contacts Into Profits: Best Practices for Optimizing Lead
More informationThe Art of Customer Profiling. Why understanding audience is important and how to do it
The Art of Customer Profiling Why understanding audience is important and how to do it The Art of Customer Profiling 2014 1. The importance of understanding your audience...3 CONTENTS 1.1 Why is it important
More informationINTEGRATED MARKETING PLATFORM
Please feel free to contact me for a chat or to arrange a meeting. Gary Howard T. +44 (0) 2074 626 161 M. +44 (0) 7973 304 459 E. Gary.Howard@tangentsnowball.com Tangent Snowball 84-86, Great Portland
More informationWhy Automation Should Drive Your Marketing Engagement, Starting Now
Why Automation Should Drive Your Marketing Engagement, Starting Now Do we need a marketing automation system? If you re planning on marketing in 2016 and beyond, the answer is Yes. The truth of the matter
More informationTable of Contents. Copyright 2011 Synchronous Technologies Inc / GreenRope, All Rights Reserved
Table of Contents Introduction: Gathering Website Intelligence 1 Customize Your System for Your Organization s Needs 2 CRM, Website Analytics and Email Integration 3 Action Checklist: Increase the Effectiveness
More informationW H I T E P A P E R. Real Time Marketing Connecting with Customers at the Moment of Truth. 2014 LUMATA All Rights Reserved
W H I T E P A P E R Real Time Marketing Connecting with Customers at the Moment of Truth R E A L - T I M E M A R K E T I N G Today, consumers are facing an unprecedented level of 'noise' generated by marketing
More informationReducing Customer Churn
Reducing Customer Churn A Love Story smarter customer contact Breaking up is hard to do The old adage that it s cheaper (and better) to hold onto an existing customer than to acquire a new one isn t just
More informationFive Ways Retailers Can Profit from Customer Intelligence
Five Ways Retailers Can Profit from Customer Intelligence Use predictive analytics to reach your best customers. An Apption Whitepaper Tel: 1-888-655-6875 Email: info@apption.com www.apption.com/customer-intelligence
More informationDecisioning for Telecom Customer Intimacy. Experian Telecom Analytics
Decisioning for Telecom Customer Intimacy Experian Telecom Analytics Turning disruption into opportunity The traditional telecom business model is being disrupted by a variety of pressures from heightened
More informationWhite Paper. Transforming Big Data into Insight: Getting Past the Hyperbole
Transforming Big Data into Insight: Getting Past the Hyperbole Transforming Big Data into Insight: Getting Past the Hyperbole Introduction: Big Data, Roadmap to a Big Revenue Opportunity It doesn t matter
More informationFULL-SPECTRUM CUSTOMER ANALYTICS CLICK FOR MORE
FULL-SPECTRUM CUSTOMER ANALYTICS CLICK FOR MORE Today, the customer is in control. Due to the proliferation of channels, most customers have more choices than ever on how to buy. And, as the number of
More informationAssessing your email marketing maturity #emailmaturity
Assessing your email marketing maturity #emailmaturity PATRICK TRIPP Sr. Product Marketing Manager, ADOBE People are checking email around the clock 3.2h 6.3h 91% 87% 18% 3.1h 2 Source: Adobe Consumer
More informationRight Time Revenue Optimization
More Revenue, Faster Right Time Revenue Optimization More Revenue, Faster Summary: The Short List Here s our suggested short list from this paper: What is right time revenue optimization? It s marketing
More informationJourneys CONSUMER-CENTRIC MARKETING PROGRAMS THAT MATTER. The Lifecycle Marketing Agency. Marketing Cloud Gold Partner Partner Advisory Council
Journeys CONSUMER-CENTRIC MARKETING PROGRAMS THAT MATTER The Lifecycle Marketing Agency Marketing Cloud Gold Partner Partner Advisory Council Journeys MARKETING CAMPAIGNS ARE OBSOLETE Today s customer
More informationOverview, Goals, & Introductions
Improving the Retail Experience with Predictive Analytics www.spss.com/perspectives Overview, Goals, & Introductions Goal: To present the Retail Business Maturity Model Equip you with a plan of attack
More informationHow To Get More Business From Big Data And Analytics
ACQUIRE, GROW & RETAIN CUSTOMERS: The Business Imperative for BIG DATA & ANALYTICS INSIDESSS Introduction Page 2 The Four Benefits Page 3 Make Your Business Big Data & Analytics Driven Page 4 Acquire Page
More informationHow To Be Successful At Relentless Marketing
WHITE PAPER The Key to Relentless Marketing... Anticipate, Automate, Syndicate WHITE PAPER 1 Table of Contents Executive Summary 1 The Business Challenge: Effective Marketing in an Increasingly 1 Complex
More informationHYBRIS MARKETING AND HYBRIS COMMERCE.
hybris Solution Brief HYBRIS MARKETING AND HYBRIS COMMERCE. A Perfect Match for a Personalized Customer Experience. Effective marketing is a critical component for any organization operating on digital
More informationhybris Solution Brief HYBRIS MARKETING Market to an Audience of One
hybris Solution Brief HYBRIS MARKETING Market to an Audience of One People are intuitive. A shop owner can meet a customer and immediately observe both explicit and implicit cues that signal that person
More informationHow To Create A Successful Marketing Campaign
Research Brief Elevating Customer Analytics Initiatives and Building the Coveted Holistic Customer View November 2014 Written By: Christy Maver, Actian Key Takeaways 1. The evolution of Big Data and analytics
More informationThe integrated solutions available to you
FINDING CREATE A AN PERFORMING INTEGRATED SOLUTION MARKETING THAT AUTOMATION WORKS FOR YOUR PLATFORM WEBSITE The integrated solutions available to you There are dozens of website analytic tools available
More informationBigger Data for Marketing and Customer Intelligence Customer Analytics Roadmap
Bigger Data for Marketing and Intelligence Analytics Roadmap Segmentation Add Heading Here Add copy here Learn 1 how marketers analyze customer data to improve campaign performance, attract new customers
More informationOmni-Channel Shoppers: An Emerging Retail Reality
Omni-Channel Shoppers: An Emerging Retail Reality Retail marketing is changing. Today, success means connecting with your most important customer: the omni-channel shopper. Here we detail the three ways
More informationThree proven methods to achieve a higher ROI from data mining
IBM SPSS Modeler Three proven methods to achieve a higher ROI from data mining Take your business results to the next level Highlights: Incorporate additional types of data in your predictive models By
More informationFacebook Advertising Playbook
Facebook Advertising Playbook TABLE OF CONTENTS I. INTRODUCTION 6 II. ABOUT THIS REPORT 6 III. ABOUT IMPARTURE 7 1. INTRODUCTION TO FACEBOOK ADVERTISING 8 1.1 UNDERSTANDING TERMINOLOGY 8 2. THE CASE FOR
More informationRevenue Enhancement and Churn Prevention
Revenue Enhancement and Churn Prevention for Telecom Service Providers A Telecom Event Analytics Framework to Enhance Customer Experience and Identify New Revenue Streams www.wipro.com Anindito De Senior
More informationIBM InfoSphere: Solutions for retail
IBM Software Solution Brief IBM InfoSphere: Solutions for retail Build a single view of customer information and a trusted source for product information with data integration and master data management
More informationA Beginner's Guide to E-Commerce Personalization
A Beginner's Guide to E-Commerce Personalization CommerceSciences.com Contents Introduction... 1 Real-Time Offers & Website Personalization... 3 Creative Messaging That Really Matters... 5 Drawing Your
More informationDecisioning for Telecom Customer Intimacy. Experian Telecom Analytics
Decisioning for Telecom Customer Intimacy Experian Telecom Analytics Turning disruption into opportunity The traditional telecom business model is being disrupted by a variety of pressures. From heightened
More information4 Retail Marketing Challenges. (and how to rise above them)
4 Retail Marketing Challenges (and how to rise above them) 4 Retail Marketing Challenges Many retailers find themselves in a precarious position as they look to acquire and foster relationships with consumers.
More informationData Science & Big Data Practice
INSIGHTS ANALYTICS INNOVATIONS Data Science & Big Data Practice Customer Intelligence - 360 Insight Amplify customer insight by integrating enterprise data with external data Customer Intelligence 360
More informationebook The Essential Guide to Content Personalization: the Science That Drives It and How to Start Using It Written by Asaf Rothem @asaf_rothem
ebook The Essential Guide to Content Personalization: the Science That Drives It and How to Start Using It Written by Asaf Rothem @asaf_rothem Page 2 Table of Contents Executive Summary 3 The Challenge:
More informationWhy Traditional ESPs Aren t Cutting It for Email Marketers Results of an Adobe Study Conducted Across DMA Members
Why Traditional ESPs Aren t Cutting It for Email Marketers Results of an Adobe Study Conducted Across DMA Members Why Traditional ESPs Aren t Cutting It for Email Marketers Table of contents 3 Email marketing
More informationWhite Paper. Cross-channel Marketing: Go Mobile. Go Social.
Cross-channel Marketing: Go Mobile. Go Social. Cross-channel Marketing: Go Mobile. Go Social. Introduction: Mobile and Social Media and Buying Cross-channel marketing is evolving from the vast number of
More informationCUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES
CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES Chapter 1: Introduction to CRM Selected definitions of CRM 1 CRM is an information industry term for methodologies, software, and usually Internet
More informationMODERN MARKETER S GUIDE TO B2B LIFECYCLE MARKETING Chapter 2: Lead Generation
MODERN MARKETER S GUIDE TO B2B LIFECYCLE MARKETING Chapter 2: Lead Generation Chapter 2: Lead Generation - overview Introduction...3 The Modern Marketer...4 Lead Generation basics...5 Modern Marketing
More informationDigital.ru. Success Story
Digital.ru Success Story CONTENTS BACKGROUND CHALLENGE SOLUTION IMPLEMENTATION OUTCOMES 3 3 4 5 8 Russian Retail Giant Digital.ru Implements BPMonline Loyalty System to Transform Sales and Marketing Strategy
More informationMaximizing Guest Experiences
Maximizing Guest Experiences One Platform: Cross Functional and Scalable Central Data Warehouse with Hospitality Architecture Profile De-duplication Engine 360 Degree Profile of Guests and Prospects ESP
More information3 Step Approach to Improving Customer Experience and Driving Engagement
3 Step Approach to Improving Customer Experience and Driving Engagement 2011 Experian Information Solutions, Inc. All rights reserved. Experian and the marks used herein are service marks or registered
More informationCustomer Analytics. Turn Big Data into Big Value
Turn Big Data into Big Value All Your Data Integrated in Just One Place BIRT Analytics lets you capture the value of Big Data that speeds right by most enterprises. It analyzes massive volumes of data
More informationEnsighten Activate USE CASES. Ensighten Pulse. Ensighten One
USE CASES Ensighten Activate Ensighten One Ensighten Pulse Use Case: On-Site Targeting based on Off-Site Display Ad Deliver relevant content to customers after they viewed or clicked through an Off-Site
More informationClicks & mortar: creating loyal customers through seamless customer engagement. epsilon.com
Clicks & mortar: creating loyal customers through seamless customer engagement epsilon.com Introduction Sorry, stores. Consumers just aren t that into you any more. Shoppers are breaking free of the brick-and-mortar
More informationUsing a Multichannel Strategy to Deliver an Exceptional Customer Experience
Using a Multichannel Strategy to Deliver an Exceptional Customer Experience 10 things to consider when building a multichannel strategy to improve the customer experience Jesús Hoyos CRM industry analyst,
More informationMerging Web Analytics with Email Marketing to Increase Performance
Merging Web Analytics with Email Marketing to Increase Performance Moderator: David Baker, VP Email Solutions, Avenue A Razorfish Panelists: Bill Nussey, CEO, Silverpop Jay Kulkarni, CEO, Theorem Margie
More informationEmail Media: CRM opportunities from employee email traffic $ CONVERSION RETENTION PERSONALISATION PROFILING
Email Media: CRM opportunities from employee email traffic $ CONVERSION RETENTION PERSONALISATION PROFILING CRM opportunities from employee email traffic No matter how sophisticated a company s CRM programme
More informationFive Strategies for Increasing the ROI of Marketing Events
Five Strategies for Increasing the ROI of Marketing Events Introduction Why Hold Marketing Events? Events, especially marketing events, are a critical tool in any marketer s playbook. According to Forrester
More informationCustomer Activation. Marketing with a Measurable Purpose
Customer Activation Marketing with a Measurable Purpose INTRODUCTION As a marketing leader, you need to think about the lifecycle that each of your customers progresses through from potential customer
More informationTaking A Proactive Approach To Loyalty & Retention
THE STATE OF Customer Analytics Taking A Proactive Approach To Loyalty & Retention By Kerry Doyle An Exclusive Research Report UBM TechWeb research conducted an online study of 339 marketing professionals
More informationHoliday Parks: Making the most. Of your. Customer Data
Holiday Parks: Making the most Of your Customer Data More booking, more holiday home sales and less marketing spend How to get more bookings from your customers for less money A brief explanation in time
More informationMOVE BEYOND BATCH AND BLAST EMAILS WITH MARKETO S DIALOG EDITION
MOVE BEYOND BATCH AND BLAST EMAILS WITH MARKETO S DIALOG EDITION MOVE BEYOND BATCH AND BLAST EMAILS WITH MARKETO S DIALOG EDITION Like many marketers, you ve included email in your marketing mix for years.
More informationHow To Create A Customer Experience For Retail
Webtrends for Retail Revolutionize Your Customers End-To-End Experiences Across Digital Channels solution brief JAN 2013 2013 Webtrends, Inc. www.webtrends.com. Webtrends for Retail Revolutionize Your
More informationIBM Software Group IBM Marketing Center
IBM Marketing Center Cloud-based, all-in-one solution combining customer analytics with real-time marketing Highlights Execute marketing communications designed for each customer as an individual Draw
More informationMarketing Automation with Microsoft Dynamics
Marketing Automation with Microsoft Dynamics Deliver impactful marketing campaigns and consistent communications with Microsoft Dynamics CRM for Marketing Provide marketing professionals with robust data
More information5 Key Mobile Trends For 2016 What s changing, and how to get ready
5 Key Mobile Trends For 2016 What s changing, and how to get ready sales@swrve.com INTRODUCTION As 2016 approaches, we re long past needing to point out how totally the smartphone has changed our lives.
More informationMarketzone. campaigns that may or may not be working. Marketers today live in the world of the always-connected customer
marketzone Marketers today live in the world of the always-connected customer... and cannot afford to waste dollars on campaigns that may or may not be working. Marketers today live in a fast-paced world
More informationWhite Paper. Real-time Customer Engagement and Big Data are Changing Marketing
Real-time Customer Engagement and Big Data are Changing Marketing Real-time Customer Engagement and Big Data are Changing Marketing Marketing is rapidly approaching to what marketers have often dreamed
More informationMastering Campaign Management
in collaboration with Mastering Campaign Management How MDM helps drive campaign management at the speed of thought Contents 1. Targeting in the here and now 3 2. Identifying the individual, not the transaction
More informationAdobe Analytics Premium Customer 360
Adobe Analytics Premium: Customer 360 1 Adobe Analytics Premium Customer 360 Adobe Analytics 2 Adobe Analytics Premium: Customer 360 Adobe Analytics Premium: Customer 360 3 Get a holistic view of your
More information6 TOP TIPS FOR IMPROVING YOUR DELIVERABILITY BROUGHT TO YOU BY
6 TOP TIPS FOR IMPROVING YOUR DELIVERABILITY BROUGHT TO YOU BY INTRODUCTION What s the point in sending awesome email campaigns if they don t reach your recipients? Answer? None whatsoever! That s why
More informationtargetdisplaytm PLAYBOOK
targetdisplaytm PLAYBOOK Score a Touchdown with Targeted Display Draft Your All-STAr Team Metaphorically, your team of players represents your arsenal of online display marketing tactics. Digital marketers
More informationGuide to Selling Google AdWords for Resellers Consultative, Solution Based Sales
Guide to Selling Google AdWords for Resellers Consultative, Solution Based Sales Guide to Selling Google AdWords for Resellers Copyright 2007 Google, Inc. All Rights Reserved We want to hear your feedback
More informationHow To Transform Insurance Through Digital Transformation
Digital transformation can help you tame the perfect storm. The digital future for insurance. Following the 2008 financial crisis, the insurance sector has faced tighter regulation, which has made it harder
More informationOnDemand CRM Executive Brief
OnDemand CRM Executive Brief Marketing to the Masses with OnDemand CRM www.tatacommunications.com/enterprise/saas/crm.asp We have seen tremendous results from using OnDemand CRM. Our marketing team has
More informationLead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision
Unify your communications with Gold-Vision, a fully featured CRM solution with customer Contact, Sales, Marketing, Projects and Events. Gold-Vision stands out from the crowd with interactive dashboard
More informationEm@il Marketing integration and automation tactics that lift conversions and boost ROI.
Em@il Marketing integration and automation tactics that lift conversions and boost ROI. How to successfully incorporate social, video, remarketing and marketing automation into your Email Marketing strategy.
More informationWeb Analytics and the Importance of a Multi-Modal Approach to Metrics
Web Analytics Strategy Prepared By: Title: Prepared By: Web Analytics Strategy Unilytics Corporation Date Created: March 22, 2010 Last Updated: May 3, 2010 P a g e i Table of Contents Web Analytics Strategy...
More informationDigital Optimization
Digital Optimization The secret of success is no secret. Just give everyone what they want. Test thousands of versions of your digital marketing, all at once. Simply and quickly. Discover what each customer
More informationNurturing your ecommerce customers with Marketing Automation
Nurturing your ecommerce customers with Marketing Automation WRITTEN BY STEVEN SHAW, DIGITAL DIRECTOR 02 STEVE SHAW, DIGITAL DIRECTOR AT BRANDED3 WITH MARKETING AUTOMATION NURTURING YOUR ECOMMERCE CUSTOMERS
More informationUpStream Software s Big Data Analytics Platform for Marketing Optimization Helps Clients Understand Buying Behavior and Improve Customer Targeting
CASE STUDY UpStream Software s Big Data Analytics Platform for Marketing Optimization Helps Clients Understand Buying Behavior and Improve Customer Targeting Company: Industry: Challenge: Solution: Results:
More informationThe Future of Customer Engagement. Rusty Warner, Vice President Product Marketing Alterian
The Future of Customer Engagement Rusty Warner, Vice President Product Marketing Alterian The Future of Customer Engagement Where Is Marketing Headed? How Do We Get There? Who Is Doing it Right? What Happens
More informationDigital Segmentation. Basic principles of effective customer segmentation
Digital Segmentation Basic principles of effective customer segmentation October 2012 Introduction This paper is an introduction to customer segmentation. It goes through the basics of segmentation, explaining
More information