Stenden University of Applied Sciences (Stenden Hogeschool)

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1 Stenden University of Applied Sciences (Stenden Hogeschool) Teaching and Examination Regulation Master degree s programme International Service Management Croho nr Fulltime Part-time [Advice given by the Programme Committee, on 23 June 2013] [Consent given by the Central Participation Council, on 3 July 2013] [Adopted by the Executive Board, on 9 July 2013] NB: Uniformity of the Teaching and Examination Regulation (TER) 1. This TER contains articles in Chapters 1 to 8 that do or do not apply to a degree programme. Where any given article (paragraph) does not apply, this is indicated with the applicable article (paragraph). Legislative proposal 2. Chapters 1 to 8 in this TER contain articles that derive from the following legislative proposal: Wetsvoorstel Kwaliteit in Verscheidenheid Hoger Onderwijs (Quality in Diversity in Higher Education Bill). The article concerned is indicated with a footnote under the applicable legislative proposal. The article referred to here will form part of this TER at such time as the abovementioned legislative proposals come into effect. Teaching & Examination Regulations MISM

2 Table of contents 1. General Art. 1 Definition of terms Art. 2 Scope of application of the Regulations Art. 3 Adoption and term of the Regulations 2. Admissions to the programme Art. 1 Prior education requirements for programmes Art. 2 Master s Transfer Art.3 Admissions of students in possession of a foreign diploma Art. 4 Legal protection 3. Curriculum Art. 1 Assessment of the Teaching and Examination Regulation Art. 2 Aim of the programme Art. 3 Structure and study load of the programme Art. 4 Language used in teaching Art. 5 Provisions for students with a functional limitation 4. Examination and diplomas Art. 1 The examinations of the programme Art. 2 Award of degrees Art. 3 Diplomas Art. 4 Award of diplomas Art. 5 Signing of diplomas Art. 6 Dates of marks and award of diplomas Art. 7 Distinction scheme Art. 8 Certificates and Declarations Art. 9 Legal Protection 5. Examinations, tests and marks Art. 1 Forms of examinations and tests Art. 2 Time periods and frequency of examinations and tests Art. 3 Requirements sets for examinations and tests Art. 4 Registration procedure for examinations and tests Art. 5 Assessment constitution Art. 6 Pass or fail regulation Art. 7 Assessment Art. 8 Estimation of assessment and awarding of credits Art. 9 Exam period Art. 10 Re-sit regulation, illness, late submission, master thesis Art. 11a Practical course of affairs during examinations and tests Art. 11b Practical course of affairs during digital interim examinations and tests Art. 12 Oral examinations and tests Art. 13 Determination of marks Art. 14 Standards for the marks Art. 15 Recording and publication of marks Art. 16 Term of validity of students marks Art. 17 Inspection of examination and tests Art. 18 Retention of examinations and tests taken Art. 19 Fraude and plagiarism Teaching & Examination Regulations MISM

3 Art. 20 Intellectual property Art. 21 Legal Protection 6. Study Career Advice and Recommendation on Continuation of Studies Art. 1 Study career advice 7. Examination Committee Art. 1 Formation and composition of the Examination Committee 8. Final and implementing provisions Art. 1 Hardship clause Art. 2 Unforeseen circumstances Art. 3 Publication of the regulations Art. 4 Official title, entry into effect Appendix A Competencies of the programme 29 Appendix B Further elaboration on units of study of the curriculum 32 Appendix C Links between London Metropolitan University and Stenden University 50 Teaching & Examination Regulations MISM

4 1 General Article 1 Definition of terms In these regulations, the following terms mean: specialisation: a specialisation within the programme as referred to in Article 7.13 WHW, not being an Associate Degree programme or a minor; Admissions Committee: the committee responsible for the Admissionss of students, according to the Admissions criteria mentioned in Chapter 2, article 1; Assessment Board: the board responsible for approving London Metropolitan University s awards; Board of Study: the student voice is heard through the Student Academic Representatives. A Board of Study will be established during every academic year. This BOS consists of one or more elected students from each Master programme, plus the course leaders. The BOS will meet at least 2 times during the course of the programme. objection, appeal and complaints desk: facility as referred to in Article 7.59a WHW; Examination Appeals Board: board as referred to in Article 7.60 WHW; Executive Board: the management of the institution as referred to in Article 1.1 and 10.8 WHW; competency: an integral whole of professional knowledge, attitude and skills a person needs to perform adequately within relevant professional contexts; APL procedure: procedure carried out by an organisation recognised as such by the institution not being a programme or examination committee - to arrive on the basis of sound investigation at accreditation of prior learning and evaluation of knowledge and skills acquired outside education by a person who is not registered for the programme as a student or extraneus; examination: an examination of knowledge, insight and skills as referred to in Articles 7.3 and 7.10 of the Higher Education and Research Act (WHW), the results of which are expressed in a mark and which constitutes the conclusion of a unit of study; examination committee (or: exam committee): committee as referred to in Article 7.12 WHW; examiner: person as referred to in Article 7.12c WHW, not being a student or extraneus; Code of Conduct for International Students: code of conduct for international students of higher education, as applicable as from 1 October 2009; institution: Stenden University of Applied Sciences teaching periods, test and examination times: a.m. to 9.30 p.m. Teaching & Examination Regulations MISM

5 central participation council: council as referred to in Article WHW; unit of study: unit of study as referred to in Article 7.3 WHW, which in connection with other units of study forms the curriculum of the programme, to which a single final examination is attached. A unit of study can relate to a practical exercise; programme committee: committee as referred to in Article 10.3c WHW; programme year: a period that starts on 1 September and ends on 31 August of the next calendar year, and for those who register as of 1 February, the period that starts on 1 February and ends on the last day of February of the next calendar year.; programme variation: a programme can be offered in the fulltime or part-time variation; practical exercise: a unit of study as referred to in Article 7.3 paragraph 2 WHW in which the accent is on the practical preparation for the practice of a profession and for the practice of a profession in connection with the education in a work-study programme, in so far as these activities take place under the supervision of the institution. A practical exercise can be given shape in a project, assignment, design, thesis, oral presentation, undergoing industrial placement, participation in an excursion or working in (theme) groups; curriculum: the cohesive whole of units of study taught by the programme; ProgRESS WWW: student information system esp. regarding study results; school day: all days which in the annual schedule are usually not designated as holidays, Saturdays, Sundays or regular public holidays are school days; Saturdays may only be intended for taking interim examinations and/or tests and/or final examinations. School-, Services Participation council: council as referred to in Article WHW; student: a person who is registered at the institution as a student as referred to in Article 7.32 WHW; student counsellor: a person employed by the institution to inform and advise (future) students, the management of the programme and the examination committee about student affairs and to counsel a student on request in the event of personal problems; students charter: charter as referred to in Article 7.59 WHW; academic year: the period that starts on 1 September and ends on 31 August of the next calendar year; credit: unit for calculating the study load as referred to in Article 7.4 WHW, whereby 1 credit is equal to 28 hours of study; interim examination: an examination of knowledge, insight and skills as referred to in Articles 7.3 and 7.10 WHW, the outcome of which is expressed by a mark and which constitutes the conclusion of a unit of study; test: part of an interim examination to which a mark by an examiner is attached; WHW: Higher Education and Research Act. Teaching & Examination Regulations MISM

6 Article 2 Scope of application of the Regulations 1. These regulations apply to the teaching and examinations of the master s degree programme International Service Management (Croho nr ), hereinafter referred to as: the programme. 2. These regulations apply to the students and extraneï who are registered for the programme, and to the prospective students and the prospective extraneï who request to be admitted to the programme. 3. If the programme is considered a joint programme, these regulations will apply fully, unless the agreement on which the joint programme is based provides otherwise. 4. If the programme has one or more specialisations, these regulations will apply fully, unless the agreement(s) on which this specialisation/these specialisations are based provide otherwise. Article 3 Adoption and term of the Regulations 1. These Teaching and Examination Regulations are adopted by the Executive Board, after having heard the central participation council in accordance with Article 10.16b of the WHW. 2. The programme committee must be given the opportunity annually in good time to assess these Regulations and give advice on them to the Head of School. The programme committee must send a copy of this advice to the School-, Services Participation Council (SMR and DMR). 3. The regulations will apply for the duration of an academic year. The regulations may not be amended during the academic year, unless this is necessary as the result of force majeure and it does not disproportionally disadvantage students. An interim amendment will require the prior approval of the Head of School; the provisions of this article will then apply mutatis mutandis. Teaching & Examination Regulations MISM

7 2 Admissions to the master programme Higher Education and Research Act (WHW): 7.30a, 7.30b, 7.31 Article 1 Master s Transfer 1 1. The following Bachelor s degree certificates have access to the Master in International Service Management if they fulfill the requirements as mentioned in article 2 of this Chapter. Bachelor from a management, business or economic field are preferred. Other Bachelor programme will be considered on an individual basis by the Admissions Committee. Article 2 Admissions requirements for master programmes 1. Enrolment in a master programme requires proof of Admissions (Letter of Acceptance) in accordance with section 7.30b Whw. 2. The Admissions Committee will issue the proof of Admissions if the following conditions are met: a. the candidate meets the entry requirements as laid down in paragraph 3 and 4; b. the number of persons enrolled in the study programme does not exceed the maximum number of students that can be enrolled in the study programme. 3. Students seeking admittance must meet, at least, the following requirements: a. the student has a bachelor or master diploma, unless stated otherwise. b. the student is well and sufficiently motivated. 4. Additionally, the following entry requirements apply. a. The standard for entry to one of the Master programmes (full time and part time Stenden university mode) is a Bachelor Degree of 210 or more credits according to ECTS, preferably in Economics, Business Studies, or a study related to the specific Master programme. Work experience is recommended for the full-time programmes. For the part-time programmes a minimum of 3 years work experience at managerial level is required. b. Proficiency in English is essential to complete the programme. Students whose first language is not English are required to test their English abilities. The following tests and scores are accepted: - Test of English as a Foreign Language (TOEFL); minimum score 550 (paper based) or 213 (computer based). - IELTS minimum score Applicants who are native speakers of English, or who have successfully undertaken secondary/post-secondary courses (for a minimum of two years) where English was the language of instruction are not required to submit TOEFL or IELTS. c. Alongside the above, in reaching their decision the Admissions Committee uses other information sources, such as recommendation letters, interviews with former lecturers of the candidate, interviews with the candidate, etc. 1 Quality in Diversity in Higher Education Bill Teaching & Examination Regulations MISM

8 Selection procedure d. The selection procedure is as follows: - A student who seeks admittance must submit an application to the Admissions Committee. Residents of the EU have to apply before 15 August (others: before 31 May) for the programme starting 1 Sep. - Every application will be considered upon receipt of the Application Form, including all the supplementary documents, plus a non-refundable application fee. - All foreign students (except residents of the EU/EER, Australia, Canada, Japan, Monaco, New Zealand, USA and Switzerland) who will stay in the Netherlands for more than 3 months will need a visa to enter the Netherlands. This authorisation for a residence permit is called a MVV (Machtiging voor Voorlopig Verblijf = Authorisation for Temporary Residence). The International Office will apply for the visa through a short procedure. - Consideration of an application for Admissions can only be given when the Admissions Committee receives ALL required records and credentials. The documents become the property of the college. All applications are assessed by the Admissions Committee, which is empowered to accept, defer or reject the Admissions of any applicant to the programme. - The student will be informed of his/her acceptance with an official Letter of Acceptance. The Letter of Acceptance also specifies the tuition fee and other study costs the student must pay to enrol in one of the Master programmes. In the case of a rejection, a brief, written explanation of the reasons will be included. The student may write to the Head of School requesting a review of a non-acceptance decision. - The Admissions Committee consists of the course leader of the programme that is applied for, plus a senior International Office member of staff. International students e. Concerning international students, for registration to MISM a visa is required and provided. This visa is only intended for registration at the Stenden university and activities that directly relate to the study. If a student is planning activities outside the school, he/she has to inform the management ultimately 6 weeks before the start of this activity. Approval of the management is required before attending this activity. If a student conducts activities outside the school that are not directly related to the study and/or about which he/she did not inform the management of the school in proper time, the management has the right to withdraw the student from the programme after two written warnings. f. Unforeseen circumstances may prevent a student from completing a module and he/she has the right to withdraw from a module any time up to the end of Teaching Week 9 (last week) of a unit. Withdrawal from a module will affect the overall programme of study and the student should seek further guidance from the programme coordinator. If he/she attends a module and subsequently withdraws he/she will not normally be eligible for a refund of fees. If a student withdraws from one of the fulltime Master programmes before the first unit (first semester in parttime Master programme) is completed, due to family reasons or reasons beyond his/her control (e.g. illness), a part of the tuition fee (this excludes administration costs) that is proportionate to the duration of subscription, will be refunded. Beyond this period or in case of withdrawal for other then the aforementioned reasons, no refund will take place. The administration fee is excluded from any refund. In any case, the visa period will end at the moment the student withdraws plus 2 weeks, and the Master Department will inform the Immigration and Naturalisation Service (IND) accordingly. Teaching & Examination Regulations MISM

9 Article 3 Admissions of students in possession of a foreign diploma A prospective student who possesses a foreign diploma can be admitted to a programme if the foreign diploma is equivalent to a bachelor or master diploma. The Admissions Committee can set additional requirements to be tested in an Admissions test. Article 4 Legal protection 1. A (prospective) student may lodge objection with the Executive Board within six weeks of the date against general decisions on Admissions via Before deciding, the Executive Board will obtain advice from the Disputes and Complaints Committee. 2. The decision on an objection can be appealed at the Higher Education Appeals Tribunal in The Hague. Teaching & Examination Regulations MISM

10 3 Curriculum Higher Education and Research Act (WHW): 6.13, 7.2, 7.3b, 7.4, 7.4b, 7.7, 7.11, Article 1 Assessment of the Teaching and Examination Regulation 1. The Executive Board is responsible for the regular assessment of the Teaching and Examination Regulation (TER). It will assess the time demands deriving from the TER that are imposed upon the students for the purpose of monitoring and, where necessary, adapting the study load. Article 2 Aim of the programme 1. The programme is intended to teach students such knowledge, attitude and skills in the field of that when they complete the programme they are able to perform professional duties in that field and are also eligible for any continued programme. After completing the programme, students should be able to work independently as practitioners of professions and with a critical attitude, and the students should possess competencies at higher professional education level as referred to in Appendix A. Article 3 Structure and study load of the programme Article 4 Language used in teaching 1. The courses in the programme are taught in English. Article 5 Provisions for students with a functional limitation 1. The Head of School will offer students with a functional limitation an educational environment which is equivalent as far as possible to that of students without a functional limitation and offers equivalent opportunities to succeed in one s studies. The Study & Disability Regulations provide for the necessary and agreed facilitation of the persons concerned. Appendix: Code of Conduct for the use of languages other than Dutch in teaching. Study & Disability Regulations. Teaching & Examination Regulations MISM

11 4 Examinations and diplomas Higher Education and Research Act (WHW): 7.10a, 7.11, 7.12c, 7.19a, 7.33 Article 1 The examinations of the programme 1. The programme is concluded with a final examination. 2. The final examination referred to in the first paragraph will be passed if all units of study of the relevant phase or programme have been passed (examination and mark together). 3. The Examination Committee will determine that the examinations of the units of study of the programme have been passed, unless the Examination Committee has decided that the final examination will also include a test to be conducted by the Examination Committee itself. 4. The Examination Committee will award a diploma to the student who has passed an examination and also meets the further statutory requirements. One diploma will be awarded per programme. Article 2 Award of degrees 1. The Examination Committee will award the Master s Degree on behalf of the Executive Board if the final examination has been passed. Article 3 Diplomas 1. The Executive Board will use the model of the diplomas and the appendices referred to below with due observance of Article 7.11 WHW. The following must be stated at any rate: a. the name of the programme and the institution that provides the programme, as listed in the Central Register of Higher Education Study Programmes (CROHO); b. which units of study the examination covered; c. if applicable, what qualification to practise a profession is attached to the diploma; d. what degree was awarded by the Executive Board; e. at what time the programme was last accredited or passed the initial accreditation of new programmes; f. a score comparison table compiled by the Examination Committee for the degree programme. 2. The units of study of the examination passed will be mentioned in a certified annex, in which the number of credits and mark obtained will also be listed. The mark referred to in the preceding sentence will be expressed in whole numbers as referred to in Chapter 5. Teaching & Examination Regulations MISM

12 3. The Examination Committee will add a diploma supplement to a diploma of the final examination passed that matches the standard format agreed by Europe. The purpose of the diploma supplement is to provide insight into the nature and content of the completed programme, partly with a view to international recognisability of programmes. The diploma supplement, written in English, must at least contain: a. the name of the programme and the institution that provides the programme, b. whether it is a programme in university education or a programme in higher professional education, c. a description of the content of the programme, and d. the study load of the programme. Article 4 Award of diplomas 1. As proof that the examination was passed, the Examination Committee will award a diploma with the diploma supplement. 2. A student who is entitled to the award of a diploma may request the Examination Committee not to award it in accordance with rules to be adopted by the Executive Board. 3. If a student discovers an error on his or her list of marks, the student must immediately contact the ESO Information & Registration Centre. If no error is discovered there, the student must respond to the Examination Committee in writing within four school weeks after the final mark of a unit of study is determined. 4. The date on the diploma is the date on which the Examination Committee has established that the student has fulfilled the conditions. The procedural condition for awarding a degree diploma is that the student must be enrolled in the programme. Article 5 Signing of diplomas 1. The diploma will be signed on behalf of the Executive Board: a. by the chairman and secretary of the Examination Committee or their deputies; b. by the student. 2. The Diploma Supplement to the diploma referred to in article 3 will be signed and provided with the name of the chairman of the Examination Committee, secretary or their deputies. 3. The names of the persons authorised to sign will be registered in a signature register. This register is administrated by the ESO-Test Service Bureau. Article 6 Dates of marks and award of diplomas 1. At the start of each academic year, the Examination Committee will set the dates on which the marks referred to in article 1 are determined, with due observance of the third and fourth paragraphs in article At the start of each academic year, the Head of School will set the dates on which the diplomas referred to in article 3 will be awarded in a public ceremony. 3. The mark on the final examination will be determined at the end of the academic year, after the marks on the last resits have been processed. Teaching & Examination Regulations MISM

13 Article 7 Distinction scheme 1. A student can submit a request to the Examination Committee to grant the classification with Distinction to the master s degree diploma. The request must be accompanied by a list provided by the student of all marks the student obtained on the basis of which the student believes he/she is entitled to the classification with distinction. 2. The Examination Committee will judge whether the classification with Distinction is to be granted. 3. Students who complete all modules of the Master programme successfully, having obtained both a minimum weighted mean score of 65% for all modules and a minimum score of 65% for the master thesis will acquire the Master degree with Merit. 4. Students who complete all modules of the Master programme successfully, having obtained both a minimum weighted mean score of 75% for all modules and a minimum score of 75% for the master thesis will acquire the Master degree with Distinction. 5. the marks and assessments referred to in this article are in principle obtained in the first (test) opportunity, without a mark or assessment being or having been obtained after a resit. Article 8 Certificates and Declarations 1. Students who complete all modules of the Master programme successfully, but fail the master thesis (less than 55%) will acquire the Postgraduate Diploma from London Metropolitan University. 2. Students, who complete only the taught modules of the first unit of the Master programme, will acquire the Postgraduate Certificate from London Metropolitan University. 3. Students who leave the programme without acquiring the degree, for which they are studying, will get a Stenden university declaration with a transcript of the modules they passed. 4. The Exam Committee is responsible for the awarding the Stenden University awards. The Assessment Board is responsible for awarding the London Metropolitan University awards. Participants are awarded either a Postgraduate Certificate, or a Postgraduate Diploma or a Master Degree. 5. Students will only get the highest award they acquire. 6. A student who has passed more than one interim examination and to whom no diploma as referred to in article 4 can be awarded will receive on request, provided within a year after the student deregistered, a declaration to be issued by the relevant Examination Committee in which at least the interim examinations are listed which the student passed. Teaching & Examination Regulations MISM

14 Article 9 Legal protection 1. A student who disagrees with a Examination Committee s decision based on the articles in this chapter may lodge an objection with the Examination Committee of the programme. 2. It is possible for a student to appeal to the Examination Appeals Board (COBEX) against the Examination Committee s decision on the objection. 3. It is possible for a student to appeal against the decision by the COBEX to Higher Education Appeals Tribunal in The Hague. Teaching & Examination Regulations MISM

15 5 Examinations, tests and marks Higher Education and Research Act (WHW): 7.13, 7.34, 7.61, , 7.8b, 7.11, 7.12b, 7.12c, Article 1 Forms of examinations and tests 1. The units of study of the curriculum are tested in the manner indicated in Appendix B. 2. All examinations in the program must result in an individual mark for each student. 3. For all examinations, it must be guaranteed that the qualification insufficient is given to a student who does not meet a sufficient level. 4. In case tests / assessments are done in groups of students together, the following rules apply: a) When group assessment is used, the total of group assessment components has a maximum of 40% of the total points to be obtained for that module. b) When group assessment is used, the maximum group size is 3 students. c) When group assessment is used, a student needs at least 55% of the maximum score of the aggregate of the individual assessment components in order to pass the module. Otherwise, the module is failed, regardless of total module score. 5. An examination or test offered as a resit in the same programme year must have the same form on all occasions. 6. Departure from the preceding paragraph is possible in case of force majeure or if it is not possible for organisational and/or educational reasons to offer a resit in the same form as at the first opportunity in the relevant programme year. In that case, the resit may have a different form, but it will have to meet the equivalency requirements as referred to in Article 4 of this chapter. 7. A student with a functional limitation may request the Examination Committee to be given the opportunity to take the tests in a way adapted as much as possible to his or her individual limitation. The procedure is described in the Study and Disability Regulations. Teaching & Examination Regulations MISM

16 Article 2 Time periods and frequency of examinations and tests 1. For taking the examinations and tests, each programme year at least two opportunities are given, one of which immediately following the studies in the unit of study in question. 2. When the date is set of the second examination and/or test opportunity in a programme year, account is taken of the required feasibility of the total programme for a student. 3. The time periods in which the test opportunities are offered are determined annually by the Examination Committee and announced not later than at the start of that programme year. 4. A student who is unable to use a test opportunity must rely on the next test opportunity. In special cases, the Examination Committee may decide to depart from this rule in a manner favourable to the student. Article 3 Requirements set for examinations and tests 1. For each examination and test, the module coordinator must make known the requirements set for taking that examination or test, so the student can prepare as well as possible. The module coordinator must also state which aids are allowed and what marking standards will be used. 2. Each opportunity to take an examination or test within a programme year offered as a resit must be equivalent to the previous opportunity with respect to its content, level and difficulty. 3. If a student has not passed a unit of study in the programme year in which the student took the unit of study, and still wants to take an examination or test in that unit of study in the next programme year, the requirements of the current programme year will apply. Article 4 Registration procedure for examinations and tests 1. For oral examinations and tests and for examinations or tests to conclude practical exercises, the student must register in good time in a way to be indicated by the Examination Committee. 2. When an oral examination and/or a test with a study load of at least 28 hours is administered, a second examiner must be present or the examination and/or test must be recorded by using audiovisual means. 3. For forms of tests and/or examinations other than those mentioned in the first paragraph, the student must adhere to the following registration procedure for participation in written examinations and tests: a. The student must register digitally for an opportunity to take a written examination and/or test, unless specified otherwise. After registering, the student must print out a proof of registration. b. Registration means mandatory participation in the test and/or examination and taking an opportunity, except in force majeure situations. Teaching & Examination Regulations MISM

17 c. All secretaries of Examination Committees must report to ESO Test Service Bureau before 15 May of each programme year the number of examination and test opportunities offered to a student of the relevant programme. If this number of opportunities is exceeded, the registration for participation in the test and/or examination in question will be blocked. d. ESO Test Service Bureau will publish the programme year test schedules for each programme at the start of the programme year. The definitive schedules will be published not later than two school weeks before an examination period. e. A student must always present a request to change registration for a test and/or examination to the secretary of the Examination Committee for assessment, except in force majeure situations. After permission from the secretary of the Examination Committee, ESO Test Service Bureau can process the permitted changes until two working days before the start of the test week/period until noon. f. If a student s digital registration is late and there are special circumstances, the student must contact the secretary of the Examination Committee directly. g. The registration for a module assessment can be denied when students have not met all their financial obligations towards Stenden university. The Exam Committee decides upon this denial. Article 5 Assessment constitution 1. The Master degree contains the module assessments and the master thesis. 2. The module assessments consist of one or two exams/assignments. 3. The module assessment has to test whether the student is able to master the competence and knowledge which the student is to gain in the module. 4. The module assessment is taking place in the end of a module period (unit) when the content of the module has been imparted completely in the lessons. The participation during these lessons is the responsibility of the student. Article 6 Pass or fail regulation 1. The Master degree is obtained when all module assessments and the master thesis are passed with at least 55%. 2. A module assessment is passed when the exam/assignment (including possible presentation) is passed with at least 55%. This applies as well to the master thesis. 3. In case a module or the master thesis is not marked with pass (55%) the candidate is informed about possible re-sit opportunities, dates and registration periods. 4. In case a candidate does not pass a module assessment or the master thesis, and does not wish to continue the Master programme at Stenden School of Hospitality Management, the candidate will receive a certificate. This certificate states the modules that have been passed as well as the modules where the assessment is missing and a note that the master thesis has not been passed. Teaching & Examination Regulations MISM

18 5. The taught programme is defined as all modules preceding the master thesis. A student who fails to achieve a pass in the assessed elements of the taught programme will be permitted to present new assessments on one further occasion. A student may not sit or submit any (same) assessment more than twice. 6. A student who fails the master thesis may be permitted to resubmit the master thesis once, on a date indicated by the Examination Committee. Article 7 Assessment 1. Assessment methods can include tests with short answer test, tests with essay type questions, active participation, peer group assessment, report writing, essay writing, presentation, journal, thesis proposal and the thesis writing. 2. Oral examinations and presentations will be double marked. 3. The master thesis will be double marked. 4. In case of disagreement between the two graders, a third staff member marks the master thesis as well. 5. Only one re-sit will be offered for each module. 6. Students who already passed the module are not eligible to a re-sit to improve their grade. 7. The grade on a re-sit can never by higher than 55%. Article 8 Estimation of assessment and awarding of credits 1. One ECTS credit equals 28 study hours. 2. The modules are graded on a percentage scale with 0% being the lowest and 100% being the highest. 3. All modules have to be passed on aggregate, except the first specific module. Pass on aggregate means that the results of all exam components (e.g. report and short answer test) will be summed up and as defined in chapter 5, art 1. The student has to obtain a minimum of 55%. 4. Pass on a 140 hour module will be awarded with 5 ECTS credits, a 280 hour module will be awarded with 10 ECTS credits. 5. If a student completes the Master programme successfully, this will be awarded with 60 ECTS credits. 6. Students who pass all modules of the Master programme and the master thesis successfully, will acquire the Master degree. Teaching & Examination Regulations MISM

19 Article 9 Exam period 1. The module assessments take place normally in the last week of a unit. The exact dates, times and location have to be communicated at least two weeks in advance. 2. The candidate has to register for each assessment including the master thesis during the registration period as announced by the Examination Committee. 3. Without complete registration, the candidate is not allowed to participate in the assessment and automatically fails the attempt. 4. Before the assessment the candidate has to prove his/her identity by showing the institution s student card. The names of all exam participants will be noted by the exam supervisor. 5. In case the candidate does not participate in an assessment to which he/she is registered, the assessment will be counted as taken place and failed. 6. Absence during an assessment due to reasons beyond the student s control have to be accounted for to the Exam Committee before the exam starts using the appropriate form. 7. If a student is caught ill during an assessment, he/she must inform the lecturer or other employee present during the assessment; hand in all work done till that moment and inform the Exam Committee as soon as possible using the appropriate form and submitting a medical certificate. 8. The results are published ultimately three weeks after the assessment week. 9. The master thesis is not accepted to be handed in before the candidate has passed all modules from the taught programme. Article 10 Re-sit regulation, illness, late submission, master thesis 1. A module assessment can be repeated only once and only in case of a fail during the first attempt. 2. A re-sit is only permitted in the next upcoming exam period. 3. In case of neglecting the re-sit period, the assessment is seen as taken and therefore failed, except the candidate can proof reasons beyond his/her control. The reason has to be announced to the Exam Committee immediately. 4. If a student fails after resit, the student can ask the exam committee to be enrolled in the module again. This will require payment of a tuition fee proportional to the length of the unit of study. Based on the progress of the student, the committee can reject this request. Teaching & Examination Regulations MISM

20 5. If a student fails, or fails to sit or submit any or all of the assessed elements through illness or other extenuating cause deemed sufficient by the Exam Committee, the Exam Committee may, on production of satisfactory evidence, permit the student to sit or submit failed assessments as if for the first time. Poor time management, pressure of work and computer related problems are not normally considered legitimate extenuating circumstances. 6. All assessed work must be submitted according to the timetable of the assessment procedure. The Exam Committee will only accept late work if it deems that the student had extenuating circumstances that prevented the submission of the work on time. If the extenuating circumstances relate to illness then a medical certificate must be provided. Poor time management, pressure of work and computer related problems are not normally considered legitimate extenuating circumstances. 7. Candidates notify the office before the submission dates / examination dates about circumstances beyond control which might hinder them in completing the assessment according to the time table. In requests to the Exam Committee (art 10, 4 & 5) students refer to this notification. 8. In case the master thesis has been marked with fail (below 55%), it can be resubmitted only once. It is not allowed to resubmit a master thesis which was marked with pass (55% or higher). 9. In case the deadline for registration or submission of the master thesis or the deadline for re-registration or resubmission of the master thesis is neglected, the attempt is counted as taken and failed, except the candidate can prove reasons beyond his/her control. The reason for deregistration or not-submission has to be directly announced to the Exam Committee in a written way. In case of illness a medical certificate has to be handed in to the Exam Committee. 10. If after all modules and resits of a academic year have been taken, and the student has passed all modules except one, and the score on this module is at least 40%, one extra resit opportunity for this module is given. Article 11a Practical course of affairs during written examinations and tests 1. When examinations and tests are taken, the requirements set in the following paragraphs must be met. 2. The student must be able to identify him/herself by way of his/her Multifunctional Card (MFC). In addition, when asked, the student must identify him/herself with a valid proof of identity. 3. The student must be present in the examination room five minutes before the start time and seated in the seat indicated by the organisation. 4. Anyone who arrives more than 30 minutes late as a result of force majeure may be denied Admissions. 5. Students are not allowed to leave the room during the first 30 minutes. 6. The instructions of the examiner or invigilator must always be followed. Teaching & Examination Regulations MISM

21 7. The specified time for a test and/or examination includes the distribution and collection of examination assignments or answer forms. 8. On receiving the test and/or examination assignments, the student must check whether the student has received a correct and complete copy. 9. Students are not permitted to take the examination or test on answer forms other than those distributed by the invigilator. 10. The student must - if applicable - place on the test or examination assignments and the answer form: a. name b. student number / contact number c. test and/or examination d. number of answer form sheets to be handed in e. date on which the test and/or examination was taken f. student s signature 11. The use of aids other than writing materials and the materials handed out on site is allowed only if this is explicitly stated. 12. Means of information and communication must be turned off and put away before the start. The use of such aids is not allowed, unless permission has been given for use in the manner referred to in the preceding paragraph. 13. Students are not allowed to communicate with other persons in or outside the room where the examination or test is being taken without permission from the examiner. 14. The examiner and the invigilator are authorised to take appropriate measures if order and peace are disturbed. 15. The test and/or examination assignments must be handed in to the invigilator at the same time as the answer forms upon signing out. 16. A student will be deemed to have taken a written test and/or examination if the test and/or examination assignments and the total number of answer forms are handed in and the attendance list has been signed. This article applies fully to a person who has not or has not completely filled in the answer form. 17. For students with a functional limitation, the Examination Committee may allow an extension of the standard duration of the examination and/or test and/or the use of aids, in addition to the authority stipulated in Article 1 to adapt the test form further for students with a functional limitation to the possibilities of the student concerned. 18. If a student wants to submit a complaint about the administration of a test and/or examination, the student must immediately have his/her complaint noted down on the protocol form by an invigilator of the test and/or examination. In addition the student has to send a written complaint to the relevant Examination Committee. 19. If a student has a complaint about the content of the test and/or examination, this complaint must be submitted in writing within two working days to the secretary of the relevant Examination Committee. Teaching & Examination Regulations MISM

22 Article 11b Practical course of affairs during digital examinations and tests Not applicable. Article 12 Oral examinations and tests 1. Not more than one student at a time may be tested orally, unless the Examination Committee has decided otherwise. 2. An oral test or examination will not be administered in public, unless the Examination Committee or the examiner in question has decided otherwise in a special case, or the student has objected to this. 3. When an oral examination and/or a test with a study load of at least 28 hours is administered, a second examiner must be present or the examination and/or test must be recorded by using audiovisual means. And a protocol is used or it is recorded on audio visuals means. Article 13 Determination of marks 1. The examiner determines the mark. As a rule, the period for determining the mark is published three weeks after the examination week. If this period is exceeded, this must be communicated by the Examination Committee to the student together with the reasons. 2. An examiner must mark an examination and/or test for each student individually. 3. If the provisional mark on an examination and/or test is determined by more than one examiner, the mark must be determined in consultation amongst them. If the examiners cannot reach agreement, after those examiners have been heard, the final mark will be determined by the chairman of the Examination Committee. 4. The date on which a student has passed a test and/or examination is the date on which the test and/or examination was marked. Antedating is not allowed. 5. The examiners must determine the mark of an oral test and/or examination immediately, or on the same day after administering that test and/or examination and provide the student with a written statement with the mark. 6. The Examination Committee must determine whether the student has met the requirements set for the test and/or examination. Article 14 Standards for the marks 1. The mark on an examination and/or test is expressed in a number on a scale of 1 to 10 with not more than one decimal or in a designation excellent / good/ sufficient/ insufficient. 2. The mark 5,5 applies as the lowest designation sufficient. 3. The average of several numbers is rounded down (=shortened) to one decimal. Teaching & Examination Regulations MISM

23 4. If the examination and/or test mark is composed of various partial marks, the way in which the mark will be calculated (for example an arithmetic or weighted average) will be described precisely in the module book. 5. When taking an examination and/or test, the student will receive at least the mark one or the designation insufficient. 6. In the taught modules: If the maximum number of resits has not been passed, a student may submit a request to the Examination Committee for a second opinion on the relevant test and/or examination. The Examination Committee may set a timelimit for this. 7. If a student resits a test and/or examination taken before, the highest mark obtained will determine whether the student has fulfilled his/her obligations. Article 15 Recording and publication of marks 1. Study results are registered under the responsibility of the Examination Committee. 2. A student will not receive any written proof of the marks obtained but may inspect them in ProgRESS.www. 3. If a student discovers an error on his/her list of marks, the student should directly contact the ESO Test Service Bureau. If they do not discover any error, the student must respond in writing to the Examination Committee not later than four school weeks after the final mark of a unit of study is determined. 4. If the mark on a test and/or examination is missing on the publication list, the student concerned must directly contact the ESO Test Service Bureau. 5. If the mark on a test and/or examination is missing, the protocol form, attendance list and test assignments will be checked by the ESO Test Service Bureau. 6. If a student is registered as present on the protocol form and attendance list and the test and/or examination assignment is missing, the student must submit a written complaint to the secretary of the Examination Committee. Article 16 Term of validity of students marks 1. The term of validity of examination components is in principle unlimited. In departure from this, the Examination Committee may impose an additional or substitute examination on a student if the examination component was passed more than eight years ago. 2. The results determined by the Examination Committee count as legal proof. Teaching & Examination Regulations MISM

24 Article 17 Inspection of examinations and tests 1. The Examination Committee must see to it that a student is able to inspect the written examination and/or test work the student has done and has been marked within two months from the last day of an examination and/or test period or at least ten school days before any resit, unless the periods set must be departed from on the basis of reasonableness and fairness. 2. A student may only be allowed to inspect written and marked examination and/or test work in the presence of the examiner in question or the latter s replacement. 3. The Examination Committee may decide that inspection or perusal is to be done at a fixed place and at a fixed time. Article 18 Retention of examinations and tests taken 1. The Examination Committee must see to it that inspectorates and organisations involved in the accreditation process can inspect the instructions, assignments and accompanying marking standards for the written and practical examination components, as well as that they are able to inspect the written examination and/or test work. 2. In case of appeal against the mark on a written examination and/or test, the work must be retained during the period that the appeal has not yet been decided. 3. The Examination Committee must see to it that for each student, the marks or designations obtained by each student during the programme and the results on the examination and the corresponding test and/or examination work is retained in the archives of the programme in accordance with the applicable rules on retention periods. 4. When a student has handed in the test and/or examination assignments and the total number of answer forms after the end of a test and/or examination, the invigilator will record this on the protocol form. At that time, the responsibility for careful retention of a written examination work will pass to the University of Applied Sciences. 5. Should the examination and/or test work referred to in Article 15.4 nevertheless get lost, owing to which no mark can be given, this issue will be established by the Examination Committee. Subsequently, after having heard the student in question, the lecturer or coordinator concerned will determine the time at which and the form in which the test and/or examination has to be taken again. 6. The Examination Committee must place the documents referred to in the preceding paragraphs in safekeeping in such a way that the authenticity of the documents is guaranteed during the retention period. 7. The student must keep a copy (written and/or digital) of the examination and/or test (component) submitted in his/her possession for one year after it is handed in, in so far as circumstances do not prevent this. 8. A copy of the degree diploma and diploma supplement must be kept in the archives for thirty years. Teaching & Examination Regulations MISM

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