Advanced Device Manager (ADM) v 5.0. Administrator Guide

Transcription

1 Advanced Device Manager (ADM) v 5.0 Administrator Guide Issue Date: 03. XX, 2015 Rev: 007 Astec Technology CO., LTD 17F7.,No.75,Sec.1,Xintai5thRd.,XizhiDist.,NewTaipeiCity221,Taiwan Tel: Fax:

2 Copyright Notices 2015,AstecTechnologyCo.,Ltd.Allrightsreserved. Thismanualandthesoftwareandfirmwaredescribedinitarecopyrighted.Youmay notreproduce,transmit,transcribe,storeinaretrievalsystem,ortranslateintoany languageorcomputerlanguage,inanyformorbyanymeans,electronic, mechanical,magnetic,optical,chemical,manualorotherwise,anypartofthis publicationwithoutexpresswrittenpermission. Trademarks TheAstecandADMlogosaretrademarksofAstecTechnologyCo.,Ltd.Other productnamesmentionedhereinareforidentificationpurposesonlyandmaybe trademarksand/orregisteredtrademarksoftheirrespectivecompanies. Specificationssubjecttochangewithoutnotice. Page2of89

3 Table of Contents 1Introduction...4 2PreparingforInstallation InstallationADMsystem...9 4GettingStarted...21 Page3of89

4 1 Introduction Advanced Device Manager (ADM) is the next generation management tool to replacethepreviousversionofadvancedmanagementsoftware(ams).itdelivers centrally monitor and control, software distribution, update management, asset management, grouping and remote assistance to your network while providing superiorsecurity,performance,mobilizationandtco. This release has several new features which includes the ability to perform operations on the groups and/or individually selected devices providing a simple, timesavingmethodforconfiguringandupdatingmultipledevices.withnewsearch function,youcandiscovertheclientbyspecifiedipormacaddress.italsoallowsto managemultipleservers&subnetsviaoneconsoleinthelargenetwork. ADM is ideal for small, midsize businesses and large enterprises looking to reducethecostandcomplexityassociatedwithindividualdesktopinstallations.with thissoftware,smbsandenterprisescanprovidefast,secureandcentrallymanaged access to any application for authorized users in their organization. ADM comes bundled with all thin clients. It provides comprehensive management control for smallerinstallationsaswellasscalesuptohundredsofthousandsofclients. 11 System Architecture The Advanced Device Manager (ADM) consists of ADM server, console and client s agent. The following illustration shows how the ADM server, console and client sagentinteractiveandcommunicatebetweeneachother. Page4of89

5 12 About This Guide This guide provides the stepbystep to instruction you that how to install and configuretheadmenvironment.italsoincludestherequirementsyoumustaddress beforeyoubegintheinstallationprocedures. ThisguideisintendedforexperiencednetworkadministratorsandInformation technologymemberswhohaveinstalledandconfiguredadmonwindowsserver. 13 Finding the Information You Need in this Guide You can use either the Search window or Find toolbar to locate a word, seriesofwords,orpartialwordinanactivepdfdocument.fordetailedinformation onusingthesefeatures,refertothehelpinyourpdfreader. Page5of89

6 2 Preparing for Installation 21 Before Installation Obtain and configure all hardware and software, as necessary (see "HardwareRequirements"and"SoftwareRequirements"inpage7). CAUTION: It is required that you do not install ADM on any server which is currently dedicated to other tasks (such as a Domain Controller, Backup Controller, Mail Server, Production Web Server, DHCP Server, MSMQ Server, Application Server, and so on). It is highly recommended that ADM be installed on a server that is dedicated to ADM services. InstallasupportedoperatingsystemonthemachinetowhichADMwillbe installed. BesurethatallsystemsareuptodatewithcurrentMicrosoftservicepacks, patchesandupdates(see"softwarerequirements"). Ensure that no other applications requiring IIS and FTP are running on the machinetowhichadmisinstalled. Ensurethatallrequiredcommunicationsportsareavailableandopenfor propercommunicationbetweenservers,routers,andswitches(see "CommunicationPortRequirements"). Ensure you have access to your operating system CDROM and your MicrosoftWindowsSystemfilesforuseduringyourinstallation. NOTE:During ADM installation ADM checks the system to determine if all required software is present. If required software is not present, ADM indicates which software is missing. Some required thirdparty software is included with the ADM software, while other software is available from your operating system CDROM or from the network location for Microsoft Windows system files (usually the i386 folder). UninstalltheAMSconsoleandserver(ifany)toensureyourdevicesare discoveredbynewadm. Page6of89

7 22 Hardware Requirements Dependingonyouroperatingsystem,besurethemachine(s)towhichyouwill install ADM meets or exceeds the minimum system requirements for 32bit operatingsystemsorfor64bitoperatingsystems(asthesearegeneralguidelines, be sure to refer to your operating system documentation for details on hardware requirements). 2.4GHz32bitor64bitprocessor 4GBofsystemmemory 40GBharddrivewithatleast15GBofavailablespace IMPORTANT: The actual free space required depends on the number and size of the packages you register, as well as number of devices you will be managing (the image size of the firmware). The minimum free space shown assumes the image size of the firmware and packages require that amount of space. 23 Software Requirements ADMsupportstheEnglishversionsofsoftwareenclosed WindowsServer2003(32bit) WindowsServer2008R2(32bit) WindowsServer2008R2(64bit) WindowsServer2012R2(32bit) WindowsServer2012R2(64bit) Windows7(32bit) Windows7(64bit) Windows8.1(32bit) Windows8.1(64bit) Bydefault,ADMinstallsMicrosoft.NETFramework TheADMserverwilluseWebandFTPservices,pleaseensurethat DisableInternetInformationServices(IIS)ifitisactivated. DisableFTPserviceifitisactivated. Youmustperformthecustomsettinginaccordingtoyourserverplatform. Page7of89

8 24 Communication Port Requirements To perform ADM full range of management functions, it requires open certain ports on your servers, routers, switches and virus protection software. Below lists theportsadmusesanddescribestherespectivecommunicationprotocolsandtheir function (ensure that these ports are open for proper communication between servers). Role Protocol/Service Port Function Console TCP 8635 FTP 21 Server HTTP 8080 TCP 8635 UDP FTP 21 Client HTTP 8080 UDP FTP 21 Communicatewith theserver Sendfilestothe server Communicatewith theclient Communicatewith theconsole Broadcasttothe client Receivefilesfrom theclient Communicatewith theserver Broadcasttothe server Sendfilestothe server 25 Supported Client Firmware Depends on the thin client operating system, the device(s) which you will connecttotheadmmeetsthesystemrequirementsasbelow: WEC7 v orabove/ WES2009v1.15.1orabove/ WES7v2.47orabove/ WES8 V3.0.0orabove/ Linux2.0v2.4.1orabove/ ThinWiz v1.0.0v1.5.4orabove. Page8of89

9 3. Installation ADM system ThissectionwalksyouthroughtheprocessbeforeinstalltheADMsoftwarethat toallowtheadministratoreasytosetuptheadmsystemintheirenvironment. Caution: Be sure that you have completed all preinstallation requirements as described in "Preparing for Installation" before you begin installing ADM system. ADMsysteminstallsthefollowingADMrolesonasingleserver: ADM Server Controltheclientactionlikethepowercontrol,remoteaccess, groupautoconfiguration. ADM Console Advanceduserinterfaceforconfiguringandmonitoringthe system. 31 ADM Installation Procedure DoubleclicktheADM5.0.xxx.msifiletobegintheADMinstallation.ClickNextto continuetheadmsystemsetup. Page9of89

10 Followtheinstructiontocontinuetheinstallation. Selectthewayyouwanttoinstall,andthenclickNext. Page10of89

11 ClickInstalltobegintheinstallation. InstallingADMsystem,pleasewaitafewseconds. Page11of89

12 ClickFinishtocompleteADMinstallation. 32 Uninstall ADM When using a Microsoft Windows remove program feature (such as Add and RemoveProgramsorProgramsandFeatures)toremoveADM,itiseasiertoremove the ADM by doubleclick the ADM System icon and launch the uninstallation procedure. Page12of89

13 33 ADM System Settings ThissectiondescribeshowtochangeADMsettings.ADMsettingsconsistofADM consolesettings,admserversettingsandaddadmservermanagement.itprovides informationonusingthesettingswithinyouradmenvironment,andadministrator caneasilyperformcompany ssecuritypolicythroughthesesettings. 331 Adding Other ADM Server ADM Console provides connecting multiserver (ADM server), you are able to managermoredevicesthoughmultiserver.pleaseclickadd Server iconas below figure (Toolbar icon) and open an Add an ADM Server dialog box. Enter another serveripaddressordomainname,port,usernameandpassword(thedetailsrefer AddinganADMServer onsection41).ifaddaservertoadmconsoleissuccessful, youwillseenewadmserverintreepane. Figure: Add Server Icon Figure: Add an ADM Server Dialog Box Page13of89

14 Figure: New ADM Server in ADM Servers of Tree Pane 332 ADM Console Settings YoucanchangeAMDConsolesettingstomeetyouroperationhabit.Pleaseclick theconsole Settings iconasbelowfigure(toolbaricon)andopenaconsole Settings dialogbox. Figure: Console Settings Icon OntheOptiontab,youcanselecttheoptionsasbelow LoadingserverlistatADMConsoleisstartup. Connectingserverautomaticallyafterloadingserverlist. SavingserverlistwhenyoucloseADMConsole. ADMConsoleisreconnectedwhenyoulostconnection. WindowsismaximizedorminimizedwhenyouopenADMConsol. Page14of89

15 Figure: Option Tab of Console Settings Dialog Box OnAdvancetab,youcanselectbelowoption TousefullscreenoradjustscreensizewhenusingRDPWindow. Savetheerrorlogwhenstartingdebugmode. Figure: Advance Tab of Console Settings Dialog Box Page15of89

16 333 ADM Server Settings Ifthedefaultsystemvaluedosnotmeetsecuritypolicy,ADMconsoleprovides thesettingsforadmserver,youcanadjustthesesettingstoperformthecompany s securitypolicy.pleaseselectanadmserverfromtreepaneandclickserver Settings iconasbelowfigure(toolbaricon)toopentheserver Settingsdialogbox. Figure: Server Settings Icon OnGeneral tab,youcansetuptheserverconnectionsettings,includingserver usetcp/udpport,ftpusetcpport,ftpdefaultpasswordandotheroptions.about thesystemthatcansetupthenumberofthreadsandstorethedatabroadcasting interval. Figure: General Tab of Server Settings Dialog Box Page16of89

17 OntheConsole tab,youcansetupthetcplistenportoftheadmserver,adm consolewillbeconnecttoadmserverthroughthistcpport.alsolimitadmconsole IPaddressorbindADMserverIPaddress.Besides,youcanallowtheADMconsoleto findtheadmserverthroughusingbroadcast. Figure: Console Tab of Server Settings Dialog Box On the Client Control tab, you can set up the device connection settings, including the TCP/UDP port of the client, maximize times to retry (including connect/actionfailretry)andtimeoutofcommandsend/receive.forsystem,canset upbroadcastintervalandstorethedatabroadcastinginterval. Figure: Client Control Tab of Server Settings Dialog Box Page17of89

18 OnNetwork tab,youcanmaintainmanagedsubnetoripaddresstomanagethe devicethatipaddressisspecificrange. Figure: Network Tab of Server Settings Dialog Box OnCommunicationtab,youcansetuptimeout(includingconnectionstimeout, no transfer timeout and login timeout) and buffer size (including internal transfer buffersizeandsocketbuffersize).whenenter0secondsintimeoutsettings,itisnot timeout. Page18of89

19 Figure: Communication Tab of Server Settings Dialog Box OnSpeed Limittab,youcanadjustdownloadspeedlimitanduploadspeedlimit forftpfile. Figure: Speed Limit Tab of Server Settings Dialog Box On Security tab, you can change the password that account is Admin when needtologinadmserver(forexample,addaserverfromadmconsole).minimum lengthis6characters,thepasswordisremovedifleaveempty. Page19of89

20 Figure: Security Tab of Server Settings Dialog Box OnMisc.tab,youcanchangewakeuponLANsettings,includingWOLuseport, WOLpacket,retrytimesandinterval. Figure: MISC Tab of Server Settings Dialog Box Page20of89

21 4 Getting Started This chapter provides a brief overview of the functional areas within the ADM Console. It also provides important information and instructions on the system to helpyouquicklygetstartedasathinclientadministrator. 41 Add an ADM Server Before use ADM Console, system will demand you to add an ADM server. BecausethedevicewasmanagedthroughADMserver,soyoualsoneedtomanage ADMserver. PleaseenterbelowserverinformationtoaddanADMserver. Server: ADM ServerIPaddressorservername (defaultipis ) Port: Console useporttomanageserver (defaultportis8635) Username:Loginserverusername(defaultusernameisAdmin) Password:Loginserverpassword(defaultpasswordisAdmin#1) *Tip:IfADMServerandADMConsolebeinstalledinthesamecomputer,youcan enter server name localhost or IP address This IP addressis a special purposeaddressreservedforuseoneachcomputer.ifadmserverbeinstalledin anothercomputer,youmustenteranothercomputer sipaddressinnetwork. Figure: Add a ADM Server Dialog Box Page21of89

22 42 Getting to Know the ADM Console ThissectioncontainsanoverviewoftheareasandtoolsthatcomprisetheADM Console(detailsoneachitemintheconsoleareprovidedintheirrespectivechapters ofthisguide). ADMConsoleallowsyoutoquicklyviewinformationaboutthedevice,helpsyou to easily perform all of the devicemanagement, and simply maintains ADM environment. Figure: ADM Console Interface Inthisconsole,therearefouroperatingareasasbelow: Toolbar Icon: Configure your ADM Console preferences and environment designssothatitmeetsyourmanagementneeds. Tree pane: ListeachADMserverandfunctionsofADMConsoletomanagethe device. Console page: Showthatyouarerunningfunctions,andeachfunctionwould createdifferentconsolepage.youcanswitchtheseconsolepagesandoperate thesefunctionsquicklyatanytime. Message list: Showeachtaskrunninginformation,systemeventinformation andcommunicationinformation. Page22of89

23 Figure: ADM Console Page Interface 43 Completing ADM Authentication AlthoughyouhavestartedtouseADMConsoleandseealistallofthedevice, but you can t manage them. You must obtain the authorization of the device successfully,thefunctionsbeabletorunproperly. PleasedoubleclickUndefinedfromtreepaneandyouwillseealistofthedevice ongroupconsolepage.pleaseselectingadevice,usingrightclickcontextmenuand chooseadm AuthenticationtoopenanADMAuthenticationdialogbox.Youmust enter the password Admin#1 (default password) to complete ADM Authentication. Figure: UnComplete ADM Authentication Icon *Tip:Devicemustnotbeauthenticated,sothatyouareabletocompletetheADM authentication. Page23of89

24 Figure: Using RightClick Context Menu for completing ADM Authorization Figure: ADM Authentication Dialog Box Figure: Complete ADM Authentication Status Page24of89

25 44 Using RightClick Context Menu ADM provide friendly interface, and assist you can easily manage your device. WhenyouhavecompletedADMAuthentication,thenyouareabletouserightclick contextmenuoneachdevicefromgroupconsolepage. Figure: RightClick Context Menu for the Device Page25of89

26 Rightclickcontextmenuconsistofdevicemanager,firmwaremanager,template manager and list management. For list management, you are able to usefully managethelistallofdevicethroughrightclickcontextmenu.themainfunctions areasfollowing(asforotherfunctions,pleasereferrelatedchapter): Move to Group:Assignthedevicetodifferentgroup. Remove From List:Removethedevicefromlist. Select All:Selectallofdevice. Unselect All:Cancelallofdevicebeenselected. Refresh:Refreshinformationofthelistandresearchthedevice. OnADM Serversoftreepane,youareabletouserightclickcontextmenuto addanadmserver. Figure: RightClick Context Menu for ADM Servers of Tree Pane Page26of89

27 On server name of tree pane, you are able to use rightclick context menu to manageanadmserver.thefunctionsareasfollowing: Disconnect:Disconnectthisserver. Add Group:AddaGroupinthisADMserver. Remove Server:RemovethisserverfromADMConsole. Properties:SetupADMserverproperties. Figure: RightClick Context Menu for Server Name of Tree Pane OnGroupsoftreepane,youareabletouserightclickcontextmenutoadda newgroup.thenewgroupwillbeaddedtogroups. Figure: RightClick Context Menu for Groups of Tree Pane OnTemplate,Firmware,ComponentandSchedule Taskoftreepane,youare abletouserightclickcontextmenutomanageconsolepage.thefunctionsareas following: View Detail:Openrelatedconsolepage. Refresh:Refreshthedataofrelatedconsolepage. Figure: RightClick Context Menu for Template, Firmware, Component and Schedule Task of Tree Pane 45 Knowing Your ADM Version TodisplaytheADMcopyrightinformation,versionandbuildnumber,pleaseclick Informationiconasbelowfigure(Toolbaricon). Figure: Information Icon Page27of89

28 Figure: ADM Copyright and Version Information 46 Managing Group Thissectionprovidesa briefwaythattoassistthinclientadministratorsimply managethedevice.whentherearemanydeviceneedtobemanaged,wesuggested that administrator set classification of the device and assign device that the propertiesaresametothesamegroup,sothatyouareabletoeasilymanageyour device. Page28of89

29 461 Create a New Group YouchooseGroupsfromtreepane,andselectAdd Groupfromrightclickmenu, itwillopennew Groupdialogbox.Pleaseenterthegroupnameandselectaquick deploytemplatefiletofinish,admconsolecreateanewgroup,andthenthenew groupbeaddedtogroups. Figure: Add a New Group from Tree Pane Figure: New Group Dialog Box Figure: Complete to Add a New Group Page29of89

30 462 Edit Group Name and Change Deploy Template File YouchooseagroupthatyouwanttomodifynamefromGroupsoftreepane,and select Properties from rightclick menu, it will open Group Properties dialog box. Pleasemodifythegroupnameorselectanotherquickdeploytemplatefiletofinish. Figure: New Group Dialog Box 463 How to Assign Devices to Group Page30of89

31 In Undefined group console page, it will automatically display all of undefined device. Please using rightclick context menu with Move To Group for undefined device,youmustselectanoptionfrommove to Groupdialogbox,andthenassign devicetofinish. *Tip:Ifyouchoicequickdeploytemplatefile,thedevicewillautomaticallystartto updatedataofpropertiesandconnectionstemplatethenrebootafterassign devicestogroup. Figure: Use Move To Group from RightClient Context Menu Figure: Move To Group Dialog Box Figure: Assign Device to New Group Page31of89

32 Page32of89

33 47 Managing Device Thischapterdescribeshowtoperformroutinedevicemanagementtasksusing theadmconsole.itprovidesinformationonmanagingthedeviceswithinyouradm environment. 471 View Device Details and Status AdministratorcanquicklyviewinformationofeachdevicefromGroupconsole page,itisclearataglancetohelpyoutomanagethemusefully.theinformationis includingdevicemodel,terminalname,macaddress,ipaddress,ramsize,flashsize, operatingsystemplatform,firmwareversionanddevicestatus. Figure: View Details of Each Device Administratorcanviewcurrentstatusofeachdevicethroughbelowicons,and youareabletoclickonsomeoftheiconstorunthefunctions.themeaningsareas follow: : Deviceisoffline. :Deviceisunauthorized. :Deviceisonline. :Deviceisrebooting. Page33of89

34 :Clickittoshutdownthedevice. :ClickittowakethedeviceonLAN. :Device sewfisdisabled. :Device sewfisenabled. :Clickittoloaddevice scontrolpanelsettings. :Showthedeviceinformation. 472 Use Remote Control to Manage Device If you need to troubleshoot device problems, ADM Console provide remote control(suchaswakeonlan,reboot,poweroff,sendmessage,ewfcontroland ResetDefault)toassistadministratormangethedevices. InGroupsoftreepane,doubleclickagroupname.Selectthesingledeviceyou want to control, choose a function from rightclick context menu, and then this functionwillberunimmediately. *Caution: EWFControlisonlysupportedonWES7andWES2009clients. ResetDefaultisonlysupportedonWEC7andAstecLinux2.0clients. Figure: RightClick Context Menu for Remote Control Figure: RightClick Context Menu for EWF Page34of89

35 473 Remote Shadowing Devices Itisveryuseful,administratorcanviewandcontroladeviceremotely(shadowing a device) to help a user with a particular application and to troubleshoot device problems. In Group console page, please select the single device you want to view and choose VNC Viewer from rightclick context menu. Enter session password Admin#1 (defaultpassword)thenseeavnc View Window. Figure: VNC Authentication Dialog Box Figure: VNC View Window Page35of89

36 474 Send a Message to Client Ifadministratorneedtonoticeuserstroubleshootingdeviceproblems,youcan sendamessagetoclient,userswillfollowyounoticeafterreceivingyourmessage. In Group console page, please select the single device you want to view and choosesend Messagefromrightclickcontextmenu.Enteramessagethatyouwant tonotify,clientwillshowamessageboxthatyousendthemessage. Figure: Send Message Dialog Box Figure: Client Message Box Page36of89

37 475 Filter Your Device from List Whenadministratormanagesallseveralofthedevices,weprovideadevicefilter toassistadministratorquicklyfindmanageddevice. InUndefinedconsolepage,pleaseselectafilteritemandtypesearchstringfirst, thenclicksearchicon,admconsolewillfilterthedevicesfromlistbyusername, product name, devicename, device MAC address, device IP address, platform and firmwareversion.youcanclickclearicontocancelsearchstring,admconsolewill listallofthedevices. Figure: Filter the Devices Figure: Filter Button :Searchdevicedata. :Clearsearchstring. 476 Sort Your Device from List Whenadministratormanagesallseveralofthedevices,wealsoprovideadevice sortingtoassistadministratorquicklyfindmanageddevice. Page37of89

38 InUndefinedconsolepage,pleaseselectaSortitem,ADMConsolewillsortthe devices from list by product name, computer name, IP, memory size, flash size, platformandversion.youcanclicksorticon(ascendingordescending)toswitchsort type. Figure: Sort the Devices Figure: Sort Button : Ascenddevicedata. :Descenddevicedata. 477 Change Device Properties Devicepropertiesconsistofgeneral,network,regionalandadvancedproperties. ADM Console allows administrator can change these properties by using Control PanelSettings.Youcaneasilymaintainthepropertiesofeachdevice,andthedevice willapplythesettingsimmediately. In Group console page, please select the single device you want and choose Control Panel Settingsfromrightclickcontextmenu.ThenyouwillopenaControl Panel Settingswindow,itisauserinterfaceformaintainingproperties. Page38of89

39 In side bar, there are four items. Each item also contains several of tabs. Dependingondifferentthinclientoperatingsystem,thepropertiesthatyouwantto changearenotthesame.pleaserefertableasfollowing,itlistallofoperatingsystem supportdeviceproperties. Table: List all of Operating System Support Device Properties (1) Items Tabs Details WES 2009/ WES 7 WEC 7 Astec Linux 2.0 Resolution X X General Network International Advance Display Device Keyboard Mouse Sound Colors X X ScreenSaver X X TerminalName/Group X X X TerminalDescription X Characterrepeat X X InitialState X X MouseOrientation X X PointerSpeed X X Volume X X OtherOption X Network IPAddress X X X DNS Regional Security DNSServer X X X WinsServer X X X TimeZone X X KeyboardLayout X X TerminalProperties X X AdministratorPassword X UserInterface ShellMode X X VNC AllowandPassword X X X DeviceSupport Remote Manage USBHIDDevice X X USBMassStorage Device X X X USBPrinter X X Connect X X X RemoteMangeServer X X X Citrix VDIConnect X Domain ActiveDirectorySSO X Page39of89

40 Table: List all of Operating System Support Device Properties (2) Items Tabs Details WES 8 ThinWiz(1.0.0/1.5.0) General Network International Advance Display Device Keyboard Mouse Sound Resolution X Colors X ScreenSaver X TerminalName/Group X X TerminalDescription Characterrepeat X InitialState X MouseOrientation X PointerSpeed X Volume X OtherOption Network IPAddress X X DNS Regional Security DNSServer X X WinsServer X X TimeZone X KeyboardLayout X TerminalProperties X Administrator Password UserInterface ShellMode VNC AllowandPassword X X Device Support Remote Manage USBHIDDevice X USBMassStorage Device USBPrinter X Connect X X RemoteMangeServer X X Citrix VDIConnect X Domain ActiveDirectorySSO On Display tab of General, you can change display resolution, colors and wait minutesofscreensaver. Figure: Control Panel Settings Window Display Tab of General X X X Page40of89

41 On Device tab of General, you can reset terminal name by MAC and change terminalname,terminalgroupandterminaldescription. Figure: Control Panel Settings Window Device Tab of General On Keyboard tab of General, you can change keyboard character repeat (includingrepeatdelayandrepeatrate)andkeyboardinitialstate. Page41of89

42 Figure: Control Panel Settings Window Keyboard Tab of General OnMousetabofGeneral,youcanchangemouseorientation(forexample,right handedorlefthanded)andpointspeed. Figure: Control Panel Settings Window Mouse Tab of General OnMousetabofGeneral,youcanchangevolume(includingSpeakerandMIC) and point speed, enable sounds for events and application, and enable clicks and tapsforkeyclicks. Page42of89

43 Figure: Control Panel Settings Window Sound Tab of General OnNetworktabofNetwork,youcansetupIPaddressmanually. Figure: Control Panel Settings Window Network Tab of Network On DNS tab of Network, you can set up DNS server (primary or secondary) or Winsserver(primaryorsecondary)manually. Page43of89

44 Figure: Control Panel Settings Window DNS Tab of Network OnRegionaltabofInternational,youcanchangetimezoneanddefaultkeyboard layout. Figure: Control Panel Settings Window Regional Tab of International OnSecuritytabofAdvance,youcanturnterminalpropertiesonoroff,orreset administrator/ewfpassword. Figure: Control Panel Settings Window Security Tab of Advance Page44of89

45 On User Interface tab of Advance, you can change shell mode (including WBT anddesktopmode). Figure: Control Panel Settings Window User Interface Tab of Advance OnUserVNCtabofAdvance,youcanchangepasswordforremoteshadowing control,andallowthatuseremoteshadowingcontrol. Page45of89

46 Figure: Control Panel Settings Window VNC Tab of Advance On Device Support tab of Advance, you can select supported USB device, includinghiddevice,massstoragedeviceandprinter. Figure: Control Panel Settings Window Device Support Tab of Advance Windowsseriesasbelow: Linuxplatform: Page46of89

47 OnRemote ManagetabofAdvance,youcansetuppollingserverforthedevice broadcastingtoadmserver,orresetpasswordforremotemanageauthorize. Figure: Control Panel Settings Window Remote Manage Tab of Advance On Citrix tab of Advance, you can select whether connect the device automaticallyforcitrixvirtualdesktopisrunningwhenadeviceisconnected. Figure: Control Panel Settings Window Citrix Tab of Advance Page47of89

48 OnDomaintabofAdvance,ThisfeaturesupportsAstecLinuxonly. Page48of89

49 478 Manage Device Connections ADM Console provides Connection Management to assist administrator managingthedevice svdi.usingconnect Hostwizard,youcanquicklymaintainthe settingsofeachvdi,andthedevicewillapplythesettingsimmediately. InGroupconsolepage,pleaseselectthesingledeviceyouwanttomanageand choose Connection Manager from rightclick context menu. Then you will open a Connect Hostwizard,itisauserinterfaceformaintainingconnections. ADMConsoleprovidesseveraltypesoftheconnections.WhenyouuseAddto createnewconnection,admconsolewillopennew Connectiondialogboxandyou can select one option. Thin client operating system support different type of the connections(seetablesupportlist).youalsouseedittomodifythissettingoruse Deletetoremoveaconnection.Finally,useUpdatetoapplytheconnectionsettings tothedevice. *Caution:ConnectionManagementisonlysupportedonWEC7,AstecLinux2.0and ThinWiz(1.0.0/1.5.0)clients. Figure: Connect Host Wizard Page49of89

50 Figure: Connect Host Wizard(ThinWiz) Figure: New Connection Dialog Box Figure: New Connection Dialog Box (ThinWiz) Page50of89

51 Table: List all of OS Support Connection Type Connection Type WEC 7 Astec Linux 2.0 ThinWiz 1.0.0/1.5.0 CitrixICAClient X X CitrixReceiver X MicrosoftRemoteDesktopClient X X X MicrosoftRemoteApps X VMwareView X X WebBrowser X X X11Client X VNCViewer X Telnet X SPICEClient X ThinWiz Citrix Receiver: IfyouchooseCitrix Receiver,pleaseenterseverIPaddress/domainname/User Name/Password/Doaminindialogbox. TheGeneraltabdisplayaboutloginsettings,youareabletoenterusername, passwordanddomain,andselectwhetherautologinsystemafterconnectingserver. Figure: Connection Settings Dialog Box for Citrix Receiver Page51of89

52 TheLocal ResourcestabdisplayaboutAudio/USBsettings,youareabletoselect whetheruseaudio/usbdeviceredirectionafterloginsystem. Figure: Connection Settings Dialog Box for Citrix Receiver Local Resources Tab Page52of89

53 ThinWiz Microsoft Remote Desktop Client(RDP) IfyouchooseMicrosoft Remote Desktop Client(RDP),pleaseenterconnection nameandseveripaddress/domainnameindialogbox. TheGeneraltabdisplayaboutloginsettings,youareabletoenterusername, passwordanddomain,andselectwhetherautologinsystemafterconnectingserver. Figure: Connection Settings Dialog Box for RDP Login Tab P.s:ClickAdvancethenopenothertab. TheDisplaytabdisplayaboutscreensettings,youareabletoselectwhetheruse fullscreensystemafterloginsystem. Figure: Connection Settings Dialog Box for RDP Display Tab Page53of89

54 TheLocal ResourcestabdisplayaboutSound/Audio/USBsettings,youareableto selectwhetherusesound/audio/usbdeviceredirectionafterloginsystem. Figure: Connection Settings Dialog Box for RDP Local Resources Tab TheProgramstabcansettheprogramwhichlaunchafterconnectionactivate. Figure: Connection Settings Dialog Box for RDP Programs Tab The Performance tab can set the performance which launch after connection activate. Page54of89

55 Figure: Connection Settings Dialog Box for RDP Performance Tab ThinWiz VMware View IfyouchooseVMware View,pleaseenterseverIPaddress/username/password anddomainindialogbox. YoucanuseAdvancetoopenadvancedsettings,theLogintabdisplayaboutlogin settings,youareabletoenterusername,passwordanddomain,andselectwhether autologinsystemafterconnectingserver. Figure: Connection Settings Dialog Box for VMware View General Page55of89

56 TheLocal ResourcestabdisplayaboutSound/Audio/USBsettings,youareableto selectwhetherusesound/audio/usbdeviceredirectionafterloginsystem. Figure: Connection Settings Dialog Box for VMware View Local Resources Tab The Performance tab can set the performance which launch after connection activate. Figure: Connection Settings Dialog Box for VMware View Preferences Tab IfyouchooseCitrix ICA Client,pleaseenterconnectionnameandXenAppsever URLindialogbox.Tocontinuewithselectaconnectingtype,ifchooseserver,enter Page56of89

57 servernameelseentercommandlineandworkingdirectory.onlogin Settingframe, you are able to enter user name, domain name and select weather logon Citrix serverthroughsmartcard. Figure: Connection Settings Dialog Box for Citrix ICA Client Page57of89

58 IfyouchooseMicrosoft Remote Desktop Client(RDP),pleaseenterconnection nameandseveripaddress/domainnameindialogbox. TheGeneraltabdisplayaboutloginsettings,youareabletoenterusername, passwordanddomain,andselectwhetherautologinsystemafterconnectingserver. Figure: Connection Settings Dialog Box for RDP Login Tab TheDisplaytabdisplayaboutscreensettings,youareabletoselectwhetheruse fullscreensystemafterloginsystem. Figure: Connection Settings Dialog Box for RDP Display Tab Page58of89

59 TheLocal ResourcestabdisplayaboutSound/Audio/USBsettings,youareableto selectwhetherusesound/audio/usbdeviceredirectionafterloginsystem. Figure: Connection Settings Dialog Box for RDP Local Resources Tab TheProgramstabcansettheprogramwhichlaunchafterconnectionactivate. Figure: Connection Settings Dialog Box for RDP Programs Tab Page59of89

60 IfyouchooseMicrosoft Remote Apps(RemoteApps),pleaseenterconnection nameandseveripaddress/domainnameindialogbox. The Logon Setting tab display about login settings, you are able to enter user name,passwordanddomain. Figure: Connection Settings Dialog Box for Remote Apps Logon Setting Tab TheApplicationtabdisplayaboutapplicationsettings,youmustenteralias( + executable file name of application) and commandline arguments (if the applicationrequiresarguments). Figure: Connection Settings Dialog Box for Remote Apps Application Tab Page60of89

61 If you choose VMware View, please enter connection name and sever IP address/domainnameindialogbox. YoucanuseAdvancetoopenadvancedsettings,theLogintabdisplayaboutlogin settings,youareabletoenterusername,passwordanddomain,andselectwhether autologinsystemafterconnectingserver. Figure: Connection Settings Dialog Box for VMware View Login Tab TheDisplaytabdisplayaboutscreensettings,youareabletoselectwhetheruse fullscreensystemafterloginsystem. Figure: Connection Settings Dialog Box for VMware View Display Tab Page61of89

62 TheUSBtabdisplayaboutUSBsettings,youareabletoselectwhetheruseUSB deviceredirectionafterloginsystem. Figure: Connection Settings Dialog Box for VMware View USB Tab IfyouchooseWeb Browser,pleaseenterconnectionnameandstartpageURLin dialogbox. Figure: Connection Settings Dialog Box for Web Browser Page62of89

63 If you choose X11 Client, please enter connection name and VNC server IP address,selectaxdmmodeindialogbox. Figure: Connection Settings Dialog Box for X 11 Clients If you choose VNC Viewer, please enter connection name and VNC server IP address/domainnameindialogbox. Figure: Connection Settings Dialog Box for VNC Viewer Page63of89

64 If you choose Telnet, please enter connection name, server IP address/domain nameandusernameindialogbox. Figure: Connection Settings Dialog Box for Telnet If you choose SPICE Client, please enter connection name, SPICE server IP address/domainnameandserverport(defaultis5900)indialogbox. Figure: Connection Settings Dialog Box for SPICE Client Page64of89

65 48 Managing Firmware Thischapterdescribeshowtocloneandupdatefirmwareimageforthedevice. FirmwareManagerisapowerfulfunctionforbackupfirmwareimageofthedevice,it provide simple operating steps and assist administrator to complete the task of saving and restoring firmware image. It is sometimes also clone a firmware to another device to resolve system problem, or upgrade your system from a new firmwareimage. 481 Create a Firmware File from Thin Client ADMConsoleprovidesawayofcloningfirmwarefromeachdevice,andallows you upload firmware to ADM server from rightclick context menu with Firmware Clone. Then you will see a Firmware Clone dialog box, please modify the file name. Pleasewaitforafewminutes,thedevicewillrebootandstarttocreatefirmware imagefile.creatingimagefiletimeisdifferentaccordingtothedifferentthinclient operatingsystem. Figure: Clone Firmware from Thin Client Page65of89

66 Figure: Firmware Clone Dialog Box 482 Import a Firmware File from Local computer Ifyoualreadyhaveafirmwareimagefile(.afw),alsodirectlyimportfiletoADM serverfromlocalcomputer. Please doubleclick Firmware from tree pane and use rightclick context menu withfile Importonconsolepage.ThenyouwillseeanImport an Image Filedialog box, please choose a file (.afw). When you have finished that import a firmware imagefile,whilethelistoffirmwareconsolepagewilldisplayit. Figure: Import Firmware from Local Computer Page66of89

67 Figure: Import an Image File Dialog Box Figure: Import Firmware Image File to Finish 483 Update Firmware of Thin Client YouarereadytothefirmwareimagefileinADMserver,andstarttoupdateor restorethedevice. Page67of89

68 Please choose a device from Group console page and use rightclick context menuwithfirmware Update.ThenyouwillseeaFirmware Image Filedialogbox, pleasechooseafile(.afw).pleasewaitforafewminutes,thedevicewillrebootand starttorestoreprocedure.restoretimeisdifferentaccordingtothedifferentthin clientoperatingsystem. * Tip: Ifyouwanttorestoreanotherdevicethroughnonownedimagefile,youmust selectoption Reset SID inordertoavoidthedevicessid(terminalname)is conflict. Figure: Restore Firmware to Thin Client Figure: Firmware Image File Dialog Box Page68of89

69 484 Maintain Firmware File ADMConsoleprovidesbasicoperatingfunctionofthefileinordertomaintain firmware image file easily in ADM server. Please doubleclick Firmware from tree pane,youareabletomaintainthesefirmwareimagefilethroughrightclickcontext menu. Figure: Firmware s RightClick Context Menu Thefunctionsareasfollowing: File Export:Downloadthefiletolocalcomputer. File Duplicate:Copyaduplicatefile. File Rename:Renametheselectedfile. File Delete:Deletetheselectedfile. Refresh:Refreshthelistoffirmwareimagefile. Page69of89

70 49 Managing Template Thischapterdescribeshowtoassistadministratortoeasilyperformcompany s policyandmanagethedevicethoughusingtemplatemanager. The Template Manager allows you build a template file from the device and deployittootherdevice.admconsolealsoprovideawaythatadministratoreasily maintain template file, and assist administrator to build template file of different policy. 491 Create a Template File from Thin Client Firstyoumustobtainatemplatefileassamplefilefromthedevice.ADMConsole allowsyouuploadtemplatefiletoadmserverfromrightclickcontextmenuwith Get Template from Client. ThenyouwillseeaTemplate Filedialogbox,pleaseenterfilename.Pleasewait forafewminutes,admwillstarttocapturedevicedataandcreatetemplatefile. Figure: Get Template File from Thin Client Page70of89

71 Figure: Template File Dialog Box 492 Import a Template File from Local Computer Ifyoualreadyhaveatemplatefile(.aft),alsodirectlyimportfiletoADMserver fromlocalcomputer. Please doubleclick Template from tree pane and use rightclick context menu withfile Import onconsolepage.thenyouwillseeanupload a Template Filedialog box,pleasechooseafile(.aft). Whenyouhavefinishedthatimportatemplatefile, whilethelistoftemplateconsolepagewilldisplayit. Figure: Import Template File from Local Computer Page71of89

72 Figure: Upload an Template File Dialog Box Figure: Import Template File to Finish Page72of89

73 493 How to Apply Template for Thin Client YouarereadytothetemplatefileinADMserver,andstarttoupdatethedevice. PleasechooseadevicefromGroup Nameoftreepaneanduserightclickcontext menuwithapply Template.ThenyouwillseeaFirmware Image Filedialogboxand chooseafile(.aft).pleasewaitforafewminutes,thedevicewillstarttoupdatedata ofpropertiesandconnectionsthenreboot. * Tip: Wesuggestthatdifferentthinclientoperatingsystemuseowntemplatefilein ordertoavoidthesettingsisexceptional. * Tip: Thedevicemustbeonlinebeforeitupdatesdata. Figure: Apply to Update Thin Client Page73of89

74 Figure: Template File Dialog Box In addition to the above way, you may also apply template from Template console page. Please choose a file from Template console page and use rightclick contextmenuwithapply Template onthetemplatefile.thenyouwillseeaclient Listdialogbox,pleaseaddtheclientsthatwantbeupdated.Pleasewaitforafew minutes, the device will start to update data of properties and connections then reboot. Figure: Apply to Update Thin Client from Template Console Page Page74of89

75 Figure: Client List Dialog Box 494 Maintain Template File Atemplatefileconsistsofdevicepropertiesandconnectionmanagement.ADM Consoleallowsyoumaintainthesedatatobuildtemplatesamplefile.Pleaseselecta templatefileanduserightclickcontextmenu.ifchoosemodify Template,youwill seea Control Panel Settingswindow.Youareabletochangethesedeviceproperties, such as display, keyboard, mouse, sound, networking, regional and advanced properties.thedetailsofuserinterfacerefer ChangeDeviceProperties. * Tip: TheterminalnameandIPaddressarenotallowedtochangeastoavoidthe deviceterminalnameandipconflicts. Figure: RightClick Context Menu for maintaining Template File Page75of89

76 Figure: Template Name Had Been Disabled IfchooseConnection Manager,youwillseeaConnect Hostwizard.Youareableto maintaintheseconnectionsettings,suchascitrixica,rdp,remoteapps,vmware View,WebBrowser,X11Client,VNCViewer,TelnetandSPICEClient.Theoperating detailsrefer ManagingDeviceConnections. Figure: Connect Host Wizard Page76of89

77 ADMConsoleprovidesbasicoperatingfunctionofthefileinordertomaintain templatefileeasilyinadmserver.pleasedoubleclicktemplatefromtreepane,you areabletomaintainthesetemplatefilethroughrightclickcontextmenu. Figure: Template s RightClick Context Menu Thefunctionsareasfollowing: File Export:Downloadthefiletolocalcomputer. File Duplicate:Copyaduplicatefile. File Rename:Renametheselectedfile. File Delete:Deletetheselectedfile. Refresh:Refreshthelistoftemplatefile. Page77of89

78 410 Managing Update This chapter describes how to update file of the device. Update Manager is a convenient function for Windows operating system, it can directly install program (forexample,patchfile)onthedeviceandassistadministratortoresolveproblem. * Caution: UpdatefeatureisonlysupportedonWES7andWES2009clients Import a Component File from Local Computer Please you prepare a file (.msi or.exe) and directly import file to ADM server fromlocalcomputer. PleasedoubleclickComponentfromtreepaneanduserightclickcontextmenu withfile Importonconsolepage.ThenyouwillseeanUpload a Component File dialogbox,pleasechooseafile(.msior.exe). Whenyouhavefinishedthatuploada componentfile,whilethelistofcomponentconsolepagewilldisplayit. Figure: Import Component from Local Computer Page78of89

79 Figure: Upload an Component File Dialog Box Figure: Import Component File to Finish 4102 How to Update Component for Thin Client IfyouarereadytothecomponentfileinADMserver,andthenstarttoupdate thedevice. Page79of89

80 Please choose a file from Component console page and use rightclick context menuwithupdate Component onthecomponentfile.thenyouwillseeaclient List dialog box, please add the clients that want be updated. Please wait for a few minutes,thedevicewillstartinstallationprocedure. Figure: Thin Client Update Component Figure: Client List Dialog Box Page80of89

81 4103 Maintain Component File ADMConsoleprovidesbasicoperatingfunctionofthefileinordertomaintain componentfileeasilyinadmserver.pleasedoubleclickcomponentfromtreepane, youareabletomaintainthesecomponentfilethroughrightclickcontextmenu. Figure: Component s RightClick Context Menu Thefunctionsareasfollowing: File Export:Downloadthefiletolocalcomputer. File Duplicate:Copyaduplicatefile. File Rename:Renametheselectedfile. File Delete:Deletetheselectedfile. Refresh:Refreshthelistofcomponentfile. Page81of89

82 411 Managing Schedule Task Thischapterdescribeshowtoassistadministratortoeasilyperformcompany s policyandmaintainthedevicethoughusingschedulemanager. TheScheduleManagerallowsyouscheduleanytimetomaintainthedevice.You maybe need to implement regular rule, it provides simple configuration steps and assistadministratortobuildtaskofdifferentpolicy Create a Schedule Task Please doubleclick Schedule Task from tree pane and use rightclick context menuwithnew a Schedule TaskonSchedule Taskconsolepage.Thenyouwillseea Scheduledialogbox,pleasesetupaboutinformation. ADMConsoleprovidesfouractions,suchasWakeonLAN,Reboot,Shutdownand Update (restore device from firmware). When you choose Update, must select a firmwareimagefileinthesametime. * Tip: InClients list,itwilldisplayallofdevicehavebeenauthenticated. Figure: Create a New Schedule Task Page82of89

83 Figure: Schedule Dialog Box Figure: File Dialog Box Page83of89

84 4112 Modify Your Schedule Task Please doubleclick Schedule Task from tree pane and use rightclick context menuwithedit a Schedule Task onatask.thenyouwillseeascheduledialogbox, andpleasemodifyaboutinformation. Figure: Edit a Schedule Task Page84of89

85 4113 How to Manage Schedule Task ADMConsoleprovidesbasicoperatingfunctionofthetaskinordertomanage thetaskeasily.pleasedoubleclickschedule Taskfromtreepane,youcandirectly viewtaskstatusandrunactionsofthetaskthroughrightclickcontextmenu. Figure: View Schedule Task Status Figure: Schedule Task s RightClick Context Menu Thefunctionsareasfollowing: Pending: Holddownthetask. Resume: Restartthetask. Delete:Deletethetask. Execute: Executethetaskimmediately. Refresh: Refreshthetasklist. Page85of89

86 412 Viewing System Log ThischapterdescribeswhichADMprovidevarioustypesofthedeviceactionlogs andhowtoassistadministratortoeasilytracelogs. ADM will automatically records your operation behavior, and provide a simply queryfunctiontoassistadministratortoaccesstheseinformation How to View Details of Log ADMConsoleprovidesaqueryfunctiontoviewalldetailsoflog.Pleasedouble clicklogfromtreepane,youcanchooseoneofthetabsyouwanttoviewlog.you mustentersearchcondition(matterwhatkindoflog,logdateisrequired),andthen clickapplytodisplaylogrecords. *Tip:Eachpagedisplaysalistofonly50recordsoflog.YoucanclickDatabuttonto viewnextorprevious50records. Figure: Data Button :Displaynext50records. :Displayprevious50records. Table: List all of Log Type Log Type Description Search Condition Logon RecorduserloginorlogoutADM. LogDate(Required) Device Group Template Firmware Component Schedule Recordtheactionsofmanagingdeviceand executionresultsofadevice. Recordtheactionsofmanaginggroupand executionresultsofadevice. Recordtheactionsofmanagingtemplateand executionresultsofadevice. Recordtheactionsofmanagingfirmwareand executionresultsofadevice. Recordtheactionsofmanagingupdateand executionresultsofadevice. Recordtheactionsofmanagingscheduletask andexecutionresultsofadeviceortask. LogDate(Required) DeviceMAC DeviceName LogDate(Required) GroupName LogDate(Required) TemplateName LogDate(Required) FirmwareName LogDate(Required) ComponentName LogDate(Required) Page86of89

87 Figure: View All Details of Log Figure: View Next or Previous 50 Records of Log WhenAMDmanagesmorethanonedeviceatsametime,youcanalsodouble clickonerecordtoviewmoredetailsofthedeviceifyousawtheword Doubleclick seedetail inmemofield. Page87of89

88 Figure: DoubleClick a Record to View More Details of the Device Figure: Details of the Device 4122 How to Export Details of Log ADM supports export the logs to a.txt or.csv file. First you must inquire the recordsoflogyouwant,andclickexporttouseexporttoafiledialogbox,please enterfilenameandselectfiletype,andthenclicksavetofinishexportingthelogs. *Tip:TextfileformatistabdelimitedandCSVfileformatiscommaseparated. Page88of89

89 Figure: Export the Logs to a File Figure: Export to a File Dialog Box Page89of89